Inter-Tel 8662 manual

Axxess Model 8662 Phone User Guide ® Axxess IP Mode[...]

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1 © Inter-T el, Inc. October 200 3 printed in US Part no. 835.2616-3 M ODEL 8000 S ERIES P HONES Q UICK R EFERENCE G UIDE TO F REQUENTLY U SED F EATURES These are the basic instructions for the most frequently used telephone system and voice mail features. For detailed in formation on these and other features, refer to the complete instructions in[...]

2 A NSWERING AN O UT SIDE C AL L EITHER, Lift the handset. OR, Press . OR, Press the flashing button. R EDIALING AN O UT SIDE N UMBER Select a line. Then press or dial . The number is automatically dialed. P LACING A C ALL ON H OLD Press (Hold) and hang up or place another call. T o return to the call, lift the hand set. Then press or the flashing [...]

3 T RANS FERRING A C ALL TO AN O UTSIDE N UMBER 1. Press or and select an outside line. 2. Dial the desired t elephone number . 3. W ait for an answer , announce the call, and then hang up. If the number is busy , ther e is no answer , or the transfer is r efused, press or the flashing button t o return to the caller . F ORWARDING C ALLS 1. Press .[...]

4 If your button is not lit, access your mailbox as follows: 1. Dial the voice mail extension numb er . (Y ou hear the main menu.) 2. During or after the greeting, press to identify yourself as a subscriber . 3. Enter your mailbox number and your personal passwo rd (if programmed). Then press . L ISTENING TO V OICE M AIL M ESSAGES 1. Access your ma[...]

V OICE M AIL O PTIONS Below is a summary of the options you can use when listening to messages, after playing messages, and when leaving messages. F EATURE C ODES * * Some feature codes may not apply to your phone. For a list o f feature codes specific to your phone, consult the user guide. P HONE S YSTEM AND V OICE M AIL F EATURE G UIDE U SING V O[...]

R EMOTE F EATURE A CCESS Remote Feature Access allows you to place your phone in Do-Not-Dist urb mode or f orward calls, either from another phone or through a special dial-up line. If you do not hear a tone after e ach step, or if you hear repeating ton es, you have made a mistake or the feature is restricted. S tart over . T o use Remote Feature [...]

i © Inter-T el, Inc. November 20 03 printed in US FINDING Y OUR W AY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Wel come . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 About This Gui de . . . . . . . . . .[...]

ii CONTENTS P AGE Programming Y our Feature Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 Programming Direct S tation Selection Bu ttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54 Programming Second ary Extension Butto ns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

FINDING YOUR W A Y 1 Axxess ® Model 86 62 Phone User Guide – Axxess IP Mode Finding Y our Way SECTION CONTENTS P AGE Wel come . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 About This Gui de . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 About Y our P[...]

2 FINDING YOUR W A Y Axxess ® Model 8662 Phone User Guide – Axxe ss IP Mode W ELCOME Y our new Model 8662 Phone provides access to several features, each of which is described in this g uide. The About This Gui de section below lists the different sec- tions in this user guide and describes the type of information you can find there. If you need[...]

FINDING YOUR W A Y 3 Axxess ® Model 86 62 Phone User Guide – Axxess IP Mode A BOUT Y OUR P HONE Y our Mod el 8662 Phone is equipped with a six-line display , a hearing aid-compati ble handset, a message indicator lamp, an internal speaker and microphone, and three types of buttons. • Dialpad buttons: Allow you to enter numbers and letters. •[...]

4 FINDING YOUR W A Y Axxess ® Model 8662 Phone User Guide – Axxe ss IP Mode Feature Button Functions The feature buttons are design ed to automate som e of th e commonly used functions, such as dialing an outside number . Each of these is described in the table below . In addition to the bu ttons identified in the pr eceding table, your phone ha[...]

FINDING YOUR W A Y 5 Axxess ® Model 86 62 Phone User Guide – Axxess IP Mode Liquid Cryst al Display and Menu Buttons In addition to the various feature button s, your phone contains an LCD with six differ- ent lines. The top two lines show call infor mation and messages; the remaining four lines display a menu, which changes acco rding to the fe[...]

6 FINDING YOUR W A Y Axxess ® Model 8662 Phone User Guide – Axxe ss IP Mode Message Indicator Lamp The message indicator lamp (located at the top, rig ht-hand corner of the phone) shows the same indications as the button. This indicator flashes whenever there is a waiting message. Power Requirement s The Model 8662 Phone requires either an indi [...]

FINDING YOUR W A Y 7 Axxess ® Model 86 62 Phone User Guide – Axxess IP Mode A BOUT V OICE M AIL V oice mail is an application that is part of the Inter-T el V oice Processor . With the voice mail application, you an d other call ers can send and receive recorded messages from any station or touchton e telephone. T o use this and other features, [...]

8 FINDING YOUR W A Y Axxess ® Model 8662 Phone User Guide – Axxe ss IP Mode W HAT Y OU S EE AND H EAR Y our Model 8662 Phone and the telepho ne system come equipped with many fea- tures. T o he lp you unde rstand what eve r ything means, it i s recommended that you read the following information before you use your phone: • A red lamp indicate[...]

GETTING ST ARTED 9 Axxess ® Model 8662 Phone User Guide – Axxess IP Mode Getting Star ted SECTION CONTENTS P AGE Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Adjusting Y our Phone’ s Viewing Angle . . . . . . . . . . . . . . . . . . . . . . . . 10 Adjusting Y our Phone’ s LCD C[...]

10 GETTING ST ARTE D Axxess ® Model 8662 Phone User Guide – Axxess IP Mode I NTRODUCTION Now that you know w hat your phone can do, it’ s time to start using it. In this secti on, you’ll learn how to make and receive calls, transfer calls, retrieve voice mail mes- sages, and much more. A DJUSTING Y OUR P HONE ’ S V IEWING A NGLE Y our Mode[...]

GETTING ST ARTED 11 Axxess ® Model 8662 Phone User Guide – Axxess IP Mode S ETTING U P V OICE M AIL T o begin using your voice mailbox you will need to complete a few basic set-up pro- cedures to initialize your mailbo x, customi ze your personal greeti ngs, and record your voice mail directory name. See page 44 for addi tional voice ma il optio[...]

12 GETTING ST ARTE D Axxess ® Model 8662 Phone User Guide – Axxess IP Mode Recording Y o ur Personal Greetings Y ou can stor e two dif ferent personal greetings in your voice mailbo x: a primary and an alternate. Y ou can then select whic h greeting you want played when a caller reaches your voice mailbox. Because the purpose of this greeting is[...]

GETTING ST ARTED 13 Axxess ® Model 8662 Phone User Guide – Axxess IP Mode Recording Y o ur V oice Mail Directory Name Y our recorded name is used to identify you in the voice mail directory and to verify your mailbox number when messages are addressed to you. T o change your directory name: 1. Access your mailbox as d escribed on page 29 . 2. Pr[...]

14 GETTING ST ARTE D Axxess ® Model 8662 Phone User Guide – Axxess IP Mode M AKING AND R ECEIVING C ALLS Making and receivi ng calls is the basic pu rpose of any phone. With your phone, you can make/receive intercom and outsid e calls and make emergency calls. Intercom Calls Y o ur extension number allows other people to place interc om calls to[...]

GETTING ST ARTED 15 Axxess ® Model 8662 Phone User Guide – Axxess IP Mode If there is no answer or if the phone is busy when you place an intercom call, you can do any of the following: • T o leave a st ation mess age: Press and then hang up. • T o leave a voice mail message: Press and wait for the message center to answer . (See page 30 for[...]

16 GETTING ST ARTE D Axxess ® Model 8662 Phone User Guide – Axxess IP Mode Receiving Intercom Calls Y o ur phone can receive both intercom and non-handsfree intercom c alls. If the hands- free feature is enabled on your phone, inte rcom calls are automatically answered. Non-handsfree intercom calls (see page 14 ) override the handsfree option. I[...]

GETTING ST ARTED 17 Axxess ® Model 8662 Phone User Guide – Axxess IP Mode Out side Calls W it h outside calls, y ou can talk to people wh o aren’t members of your phon e system. When you make an outside call, however , you must dial any area codes or long dis- tance digits that your telephone company requires. Placing Out side Calls T o place [...]

18 GETTING ST ARTE D Axxess ® Model 8662 Phone User Guide – Axxess IP Mode Receiving Out side Calls T o r eceive an outside call: EITHER, Lift the handset. OR, Press or the ANSWER menu button . Depending on how your system is programme d, you may be able to use one of the following metho ds inst ead of pressing : • Press the flashing bu tton, [...]

GETTING ST ARTED 19 Axxess ® Model 8662 Phone User Guide – Axxess IP Mode P LACING C ALLS O N H OLD Y o u can place calls on hold in one of two ways: individual or system. • Individual Hold places the call on hold at one phone. It can then be directly picked up at that ph one or it can be picked up at another phone usin g the Call Pickup (Reve[...]

20 GETTING ST ARTE D Axxess ® Model 8662 Phone User Guide – Axxess IP Mode P LACING C ONFERENCE C ALLS W ith the Conference feature, you can establish a conference call with up to three intercom and/or outside parties (four, including you). T o place a conference call: 1. While on the first call, press or the CNF menu button to put the call on h[...]

GETTING ST ARTED 21 Axxess ® Model 8662 Phone User Guide – Axxess IP Mode T RANSFERRING C ALLS Although transferring calls is considered a basic function of a phone, display phones have many advanced opt ions for this feature. With your phone, you can transfer a call to another extension, voice mail, or even an outside line. T o Another Extensio[...]

22 GETTING ST ARTE D Axxess ® Model 8662 Phone User Guide – Axxess IP Mode U SING R EVERSE T RANSFER The Reverse T ransfer (Call Pick Up) feature allows you to answer a call that is ring- ing or holding at another phone. For example, if the attendant transf ers a call to you but you have stepped away from your phone, you can pick up the call usi[...]

GETTING ST ARTED 23 Axxess ® Model 8662 Phone User Guide – Axxess IP Mode F ORWARDING C ALLS W ith the Forwarding feature, you can have calls follow you (e.g., forwarded to a cell phone), or you can redirect calls to a voice mail or other extension. Manual Call Forwarding Manual call forwarding allows you to send in coming calls to another exten[...]

24 GETTING ST ARTE D Axxess ® Model 8662 Phone User Guide – Axxess IP Mode Automatic System Forwarding Automatic System Fo rwarding allows your system adminis t rator to route calls based on the type of call and the status of you r te lephone. Although you canno t program the path of a system forward, you can enable or disable th is feature on y[...]

GETTING ST ARTED 25 Axxess ® Model 8662 Phone User Guide – Axxess IP Mode R EDIALING A N UMBER The Redial feature allows you to quick ly redial the last outside num ber you dialed. Although most phones redial the last n umber dialed , your system administrator can program your phone to redial the last number saved . T o use the Last Number Diale[...]

26 GETTING ST ARTE D Axxess ® Model 8662 Phone User Guide – Axxess IP Mode U SING A H EADSET W ith an electret headset, you can talk on the phone handsfree, without using your speaker and microphone. NOTE: If your headset ha s a power-saver mode, make su re the system administrator has the Headset Connect T one flag enabled in the telephone syst[...]

GETTING ST ARTED 27 Axxess ® Model 8662 Phone User Guide – Axxess IP Mode U SING THE S PEAKER AND M ICROPHONE If you are not using a headset, you can talk handsfree using yo ur speaker and micro- phone. The microphone has a mute feature, wh ich, when enabled, allows you to hear the other party but they cannot hear you. (This does not put the par[...]

28 GETTING ST ARTE D Axxess ® Model 8662 Phone User Guide – Axxess IP Mode U SING THE M ESSAGE B UTTON In today’ s b usy world, it’ s almost guaranteed that you w ill call someone th at is on another call, does not answer , or is in DND. But, with the button, you can let the other person know you called. When you leave a message, you can: ?[...]

GETTING ST ARTED 29 Axxess ® Model 8662 Phone User Guide – Axxess IP Mode A CCESSING Y OUR M AILBOX If you have a message waiting in your mailbox, you must access your voice mailbox to retrieve it. TIP: Genera lly , pressing duri ng any voice mail operation will advance you to th e next step. For exa mple, when leaving a voice mail messa ge for [...]

30 GETTING ST ARTE D Axxess ® Model 8662 Phone User Guide – Axxess IP Mode U SING V OICE M AIL M ESSAGES Once you’ve accessed you r mailbox, the system will tell you how many ne w and saved messages you have. Y ou can then lis ten to messages, delete messages, save messages, etc. Listening to Messages T o listen to messages: 1. Access your mai[...]

GETTING ST ARTED 31 Axxess ® Model 8662 Phone User Guide – Axxess IP Mode 4. When the message has fini shed playing, you have the following op tions: • Press to replay the message from the beginning. • Press to reply to the message. Y ou have the following options: — Press to leave a voice mail mes sage for the caller . If the caller had a[...]

32 GETTING ST ARTE D Axxess ® Model 8662 Phone User Guide – Axxess IP Mode Undeleting Messages If you accidently delete a voice mail messa ge, you can retrieve it within a specific time frame (programmed by yo ur system administrator). An y retrieved messages are then restored to your saved -message queu e. Messages that are not undeleted within[...]

GETTING ST ARTED 33 Axxess ® Model 8662 Phone User Guide – Axxess IP Mode Sending Messages T o send a mess age: 1. Access your mailbox as d escribed on page 29 . 2. Press . 3. Dial the desired mailbox number or group list num ber . 4. Press to accept the subscriber’ s name. 5. Record your message after the tone. Whil e recording, you have the [...]

34 GETTING ST ARTE D Axxess ® Model 8662 Phone User Guide – Axxess IP Mode Canceling Unheard Messages Y ou can cancel unret rieved messa ges that you ha ve sent to in dividuals, bu t not mes- sages that you sent to group lists. T o cancel unheard messages: 1. Access your mailbox as d escribed on page 29 . 2. While listening to the voice mail mai[...]

GETTING ST ARTED 35 Axxess ® Model 8662 Phone User Guide – Axxess IP Mode U SING D O -N OT -D ISTURB M ODE If you are away from your d esk, or if you do no t want to be disturbed, you can use t he DND feature. This halts all pages and ca lls to your phone, except queue callbacks, recalls, and di rect ring-in calls. Wh en othe r users call your p[...]

36 GETTING ST ARTE D Axxess ® Model 8662 Phone User Guide – Axxess IP Mode T o enable DND: 1. Press or the DND m enu button. 2. EITHER, Dial the two-digit number corresponding to t he message you want to use. OR, Press the SCROLL menu b utton (and PREVIOUS or NEXT ) or press the (high) or (low) end of the V o lume button to scroll through th e m[...]

GETTING ST ARTED 37 Axxess ® Model 8662 Phone User Guide – Axxess IP Mode U SING R EMINDER M ESSAGES Never be late for a meeting again! W ith Reminder Messages, you can program your phone, up to 24 hours in advance, to alert you at a specified time. At the programmed time, the reminder message signals you with eight short tones. If you are on a [...]

38 GETTING ST ARTE D Axxess ® Model 8662 Phone User Guide – Axxess IP Mode[...]

MOVING ON 39 Axxess ® Model 86 62 Phone User Guide – Axxess IP Mode Moving On SECTION CONTENTS P AGE Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 Setting Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 Phone Configuration. . . . . . . [...]

40 MOVING ON Axxess ® Model 8662 Phone User Guide – Axxe ss IP Mode I NTRODUCTION Now that you’ve mastered the basics, it’ s ti me to move on to th e advanced features. In this section, you’ll learn how to program your phone, use directories, access your voice mailbox remotely , and perform various other functi ons. S ETTING P REFERENCES Y[...]

MOVING ON 41 Axxess ® Model 86 62 Phone User Guide – Axxess IP Mode Selecting a Ring T one The ability to change your ring tone i s helpful in close- quartered enviro nments. If your ring tone is unique, you can quickly identify when a call is ringing on your phone. T o select the type of ring tone for your phone: 1. W ith the handset in the cra[...]

42 MOVING ON Axxess ® Model 8662 Phone User Guide – Axxe ss IP Mode Changing Keymap s Keymaps identify where feat ure buttons appear on your phone. Whi le all phones are programmed with a st andard keymap, som e phones have alternate keymaps (ask your system administrator). If y ou have an alternate keymap, you can switch betwee n the keymaps by[...]

MOVING ON 43 Axxess ® Model 86 62 Phone User Guide – Axxess IP Mode Changing the Language When your phone system is installed, the system admi ni strator can ch oose two of fo ur different languages (American Eng lish, British English, Japan ese, or Spanish) as the primary and secondary languages. Y o u can then change the display and voice mail[...]

44 MOVING ON Axxess ® Model 8662 Phone User Guide – Axxe ss IP Mode V o ice Mail Options Y our voice mailbox contains personal options to allow yo u to customize voice mail functions. However, before you change your voice mail options, you must first ini tial- ize your mailbox (see page 1 1 ). Changing Y our Mailbox Password Y o ur password prev[...]

MOVING ON 45 Axxess ® Model 86 62 Phone User Guide – Axxess IP Mode Changing the Call Screening T ransfer Meth od NOTE: The Call Screening feature is availab le only if it is enabled for your mailbox (ask your system administrator). Depending on the transfer method you select, transferred calls from voice mail may be unannounced (as usual), or o[...]

46 MOVING ON Axxess ® Model 8662 Phone User Guide – Axxe ss IP Mode Changing the Message Search Order When more than one message is left in yo ur voice mailbo x, you can change the order in which you retrieve your messages, based on the date and time they were received. T o change the listening order of your messages: 1. Access your mailbox as d[...]

MOVING ON 47 Axxess ® Model 86 62 Phone User Guide – Axxess IP Mode T o set up r emote messaging: 1. Access your mailbox as d escribed on page 29 . 2. Press to select the Personal Options Menu. 3. Press . NOTE: This option is not available if you do not have Remote Messaging enabled. 4. Press to set up a primary cascade or pre ss to set up an al[...]

48 MOVING ON Axxess ® Model 8662 Phone User Guide – Axxe ss IP Mode S PEED D IALING Speed dialing allows you (and your system administrator) to store frequently dialed numbers for easy dialing. Each number is stored on your phone (Station Speed Dial) or in the phone system (System Speed Dial ) and is identified by a location number . Once progra[...]

MOVING ON 49 Axxess ® Model 86 62 Phone User Guide – Axxess IP Mode T o stor e a number in a speed-dial location: 1. W ith the handset in the cradle, dial . 2. Dial the speed-dial locat ion (0-9) you want to program. 3. Enter the desired name for the speed-dial number , as described below: • Alphanumeric mode (Message button and lamp lit): Pre[...]

50 MOVING ON Axxess ® Model 8662 Phone User Guide – Axxe ss IP Mode Creating St ation Speed-Dial Buttons If your phone has programmable buttons, you can program one or m ore as speed-dial buttons. After the butto n is programmed, you must select a sp eed-dial locatio n to associate with the button. NOTE: Before you p rogram a speed-dial butto n [...]

MOVING ON 51 Axxess ® Model 86 62 Phone User Guide – Axxess IP Mode U SING R ECORD -A-C ALL NOTE: This feature is n ot supported on pee r-to-peer (P2P) calls. Ask your system administrator if your phone is configured to use P2P au dio. If your telephon e system is equipped wi th a V oice Processor (voice mail), you may have access to the Re cord[...]

52 MOVING ON Axxess ® Model 8662 Phone User Guide – Axxe ss IP Mode P AGING The Paging feature allows you to make an announcement thro ugh phone speakers o r external speakers (if your system is equi pped with ext ernal paging equipment). T o prevent announcements from tran smitting thro ugh ev ery phone in th e system, this fea- ture uses page [...]

MOVING ON 53 Axxess ® Model 86 62 Phone User Guide – Axxess IP Mode P ERFORMING A “H OOKFLASH ” D URING A C ALL Certain telephone service compani es may re quire a timed hookfl ash (a quick hang up and release). T o generate a hookflash while using a line: EITHER, Pres s the FLASH menu button. If the FLASH menu button is not visible, press M[...]

54 MOVING ON Axxess ® Model 8662 Phone User Guide – Axxe ss IP Mode P ROGRAMMING D IRECT S TAT I O N S ELECTION B UTTONS A button programmed as a Direct Station Se lection/Busy Lamp Field (DSS/BLF) but- ton provides a way to dial the associated extension with one touch. In addition, if the button is equipped with a lamp, you can visu ally monito[...]

MOVING ON 55 Axxess ® Model 86 62 Phone User Guide – Axxess IP Mode P ROGRAMMING S ECONDARY E XTENSION B UTTONS W ith the Secondary Extensio n Appearances feature, you can program variou s buttons on your phone to indicate th e call activity at a different extension (pr imary phone). In addition to being ab le to see when a call is ringing, answ[...]

56 MOVING ON Axxess ® Model 8662 Phone User Guide – Axxe ss IP Mode U SING A CCOUNT C ODES If your telephone system is programmed to use the Station Message De tail Recording (SMDR) feature, you might be required to enter acco unt codes when you place a call. These codes add informat ion to phone record repo rts that the system wi ll periodicall[...]

MOVING ON 57 Axxess ® Model 86 62 Phone User Guide – Axxess IP Mode S CREENING C ALLS NOTE: This feature is available only if your telephon e system is equipped with a V oice Processor (voice mail). If your voice mailbox is prog rammed correc tly , you can screen calls that are trans- ferred from voice mail. This allows you to accept and/or refu[...]

58 MOVING ON Axxess ® Model 8662 Phone User Guide – Axxe ss IP Mode T o perform a dir ectory search using your dialpad buttons: 1. If your phone is idle, press the DIRECTOR Y me nu button, then press the menu button for the desired directory (IC DI RECTOR Y , OUTSIDE DIR, or FEA TURE DIR). If placing a call, choose bet ween OUTSIDE DIR and IC DI[...]

MOVING ON 59 Axxess ® Model 86 62 Phone User Guide – Axxess IP Mode V o ice Mail Directory Whenever voice mail asks you to enter a mailbox number, you can use the mailbox and extension number directories. Y ou can al so use these directories to leave a voice message with another user . Like t he phone directories, y ou don’t have to enter the [...]

60 MOVING ON Axxess ® Model 8662 Phone User Guide – Axxe ss IP Mode P ROGRAMMING R EMOTE F EATURE A CCESS If you are away from your desk and forgot to put your phone in DND , don’t worry . W ith the Remote Feature Access, you ca n place your phone in DND or forward calls from any other phone on the system. And, if you have a special dial-up li[...]

MOVING ON 61 Axxess ® Model 86 62 Phone User Guide – Axxess IP Mode Remote Feature Access T o access your phone fr om another phone: 1. EITHER, Call your Direct Inward System A ccess nu mber (provided b y your sys- tem administrator). If required, enter your password. OR , Use any phone on the system. 2. Dial . 3. Enter your extension num ber . [...]

62 MOVING ON Axxess ® Model 8662 Phone User Guide – Axxe ss IP Mode R EQUESTING A GENT H ELP NOTE: Thi s feature is not supp orted on pee r-to-peer (P2P) calls. Ask your system administrator if your phone is configured to use P2P audio. Y o ur telephone system may b e programmed to support the Agent Help feature, which allows you to request help[...]

MOVING ON 63 Axxess ® Model 86 62 Phone User Guide – Axxess IP Mode W ORKING IN H UNT G ROUP S Y our system may be programmed with “hunt grou ps.” Hunt grou ps are groups of phones that share a common extension number in addi tion to having ind ividual exten- sion numbers. Thi s allows someone to call anyone in the group (using the common ex[...]

64 MOVING ON Axxess ® Model 8662 Phone User Guide – Axxe ss IP Mode Logging In and Out of ACD Hunt Groups Agents can log in to an d out of the AC D hunt group at any time. While logged in, the agent receives calls through the ACD hunt gr oup. When the a gent is logged out, calls to that ACD hunt group bypass th e agent. T o log in to all of your[...]

MOVING ON 65 Axxess ® Model 86 62 Phone User Guide – Axxess IP Mode When you log in to a gro up, you may be au tomatically connected to a call after you hear a short ring burst. If th e ACD Agent ID Automatic Connect option is enabled for your hunt group and you are using a headset, you will be automatically connected. If this option is not enab[...]

66 MOVING ON Axxess ® Model 8662 Phone User Guide – Axxe ss IP Mode[...]

67 LEARNING MORE Axxess ® Model 8662 Phone User Guide – Axxe ss IP Mode Learning More SECTION CONTENTS P AGE Introductio n . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68 What the Administrators Can Do for Y ou . . . . . . . . . . . . . . . . . . . . . . . 68 Frequently Asked Questions (F AQs) . .[...]

68 LEARNING MORE Axxess ® Model 8662 Phone User Guide – Axxe ss IP Mode I NTRODUCTION If you want to know mo re about your phone and voi ce mail system, this is the section for you. With additional information and F AQs, you should be abl e to find answers to most of your questions. W HAT THE A DMINISTRATORS C AN D O FOR Y OU The administrator s[...]

69 LEARNING MORE Axxess ® Model 8662 Phone User Guide – Axxe ss IP Mode F REQUENTLY A SKED Q UESTIONS (F AQ S ) This section includes some of the most frequently asked questions. If you have prob- lems with your ph one or voice mailbo x, refer to this section before you co ntact your system administrator or yo ur local Inter-T el dealer . Q1. Ho[...]

70 LEARNING MORE Axxess ® Model 8662 Phone User Guide – Axxe ss IP Mode Q8. Why can’ t I progra m a Sta tion Speed-Dial number to the button I want? It keeps say- ing that the butt on is non-programmable. A8. Y our system administrator has programmed that button as a non-programmable but- ton. Because you cannot overr ide system programming fr[...]

71 LEARNING MORE Axxess ® Model 8662 Phone User Guide – Axxe ss IP Mode D EFAULT F EATURE C ODES Use the blank spaces below to enter custom feature codes, if necessary . O UT SIDE L INE A CCESS C ODES E XTENSION N UMBERS ACCESS CODE NAME ACCESS CODE NEW C ODE Select Line Group 1-208 92001-92208 Automatic Route Selection 92000 Emergency Call 91 1[...]

72 LEARNING MORE Axxess ® Model 8662 Phone User Guide – Axxe ss IP Mode G ENERAL F EATURE C ODES FEA TURE NAME FEA TURE CODE NEW CODE Account Code – Following Calls 391 Account Code – Optional 390 ACD Agent Log In 326 ACD Agent Log Out 327 ACD Agent Log In/Out 328 ACD Agent Wrap-Up T erminate 329 Agent Help Request 375 Agent Help Reject 376 [...]

73 LEARNING MORE Axxess ® Model 8662 Phone User Guide – Axxe ss IP Mode G ENERAL F EATURE C ODES (C ONTINUED ) FEA TURE NAME FEA TURE CODE NEW COD E Microphone Mute On/Off 314 Page 7 Page Receive On/Off 325 Program Buttons 397 Program S tation Password 392 Queue (Callback) Request 6 Record-A-Call 385 Redial 380 Redirect Call 331 Reminder Message[...]

74 LEARNING MORE Axxess ® Model 8662 Phone User Guide – Axxe ss IP Mode NOTES[...]

75 Axxess ® Model 8662 Phone User Guide – Axxess IP Mode Index A Abbreviations 5 About This Guide 2 About Voice Mail 8 About Your Phone 3 Accessing Your Mailbox 29 Accessing Your Phone 61 Account Codes 56 ACD Agent Wrap-Up Period 65 ACD Hunt Groups 63 Adding Parties to a Conference 20 Adjusting Your Phone’s LCD Contrast 10 Administrators 68 Ag[...]

76 Axxess ® Model 8662 Phone User Guide – Axxe ss IP Mode Dialpad Buttons 3 Direct Station Selection/Busy Lamp Field (DSS/BLF) 54 Directories name 13 outside 17 phone 57 using 57 voice mail 59 Disabling account codes 56 automatic call answer 42 background mus ic 41 cascade levels 47 do-not-disturb 36 group listen feature 27 handsfree 16, 18 hand[...]

77 Axxess ® Model 8662 Phone User Guide – Axxess IP Mode L Last Number Dialed/Saved 25 LCD (Liquid Crystal Display) 5 LCD Contrast 10 Leaving Messages 28 Liquid Crystal Display (LCD) Men u buttons 3 Listening to Messages 30 Logging In and Out of ACD Hun t Groups 64 M Mailbox Almost Full/Full 29 Making calls 14 emergency calls 18 pages 52 Manual [...]

78 Axxess ® Model 8662 Phone User Guide – Axxe ss IP Mode Retrieving Messages 2 8 Returning feature buttons to default 53 to a held call 19 your phone to default 43 Reverse Transfer (Call Pickup) 22 Ring Intercom Always 14 S Saving the Last Number Dialed 25 Saving Volume Le vels 40 Screening Calls 57 Search Order 46 Secondary Extension Buttons 5[...]

V OICE M AIL F LOWCHART ACCESSING YOUR MAILBOX • EITHER , Press the Mes- sage button to respond t o a message from voice mail. OR, Call the voice mail extension number , press , and enter yo ur mailbox number . • Enter your p assword and then . # SUBSCRIBER MAILBOX MENU Listen to New Message Send A Message Listen to Saved Messages Personal Opti[...]

Part No. 55 0.81 17 Issue 8.1, November 2003 A661/9228A[...]