Lucent Technologies 3000 manual

DEFINITY ® Extender Rack Model 3000 & Analog Switch Card Model 3100 System Administrator’s Guide 555-025-116 Comcode: 108373465 October 1998 Issue 1[...]

Copyr i ght  1998, Lucent Techn ologies 555-025-116 All Rights Reserved Issue 1 Printed in Canada October 1998 Notic e Every effor t was made to ens ure that the infor mation in this book was complete and accurate at the time of printing. H owever, inf ormation is subject to change. Your Res ponsib ility for Y our Syst em’s Secu rity Toll frau[...]

Federal Communicat ions Commission S tatement This equipment has been tested and f ound to comply with the lim its for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits ar e designed to provide reasonable protection against harmf ul interfer ence when the equipment is operated in a com mercial environment. This equipm ent[...]

Ordering Inf ormation Call: Lucent Technologies Publications Center Voice 1 800 457-1235 International V oice 317-322-6791 Fax 1 800 457-1764 International F ax 317-322-6699 Write: Lucent Technologies BCS Publications Center 2855 N. Fr anklin Road Indianapolis, IN 46219 Order : D ocument No. 555- 025-116 Comcode 108373465 Issue 1, O ctober 1998 Sup[...]

Contents Issue 1 October 1998 i Customer Support Inform ation Support Telephon e Number.......................................................................vii Security of Your System: Preventing Toll Fraud ....................................viii FCC Regulations ....................................................................................[...]

Contents ii Issue 1 October 19 98 1. Product Overview What a typical inst allation looks like ....................................................... 1-4 DEFINITY  Extender Model 300 0 Rack Description .......................... 1-5 DEFINITY  Extender Model 310 0 Card Description........................... 1-6 The Switch Management In terface[...]

Contents Issue 1 October 1998 iii 4. Installing Switch Cards How to Install Switch Cards in the Rack ..................................................4-3 5. Configuration Configu ration Steps ..................................................................................5-3 How to Conf igure the Remote Module ...................................[...]

Contents iv Issu e 1 October 1998 6. Troubleshooting How to Identify Problems........................................................................ 6-3 Baseline Checklist ................................................................................... 6-3 General Troubleshootin g Tips ...........................................................[...]

Importan t Safety Ins tructions Issue 1 October 1998 v The exclamation p oint in an equila teral triangle is intended to alert the user to the presence of important o p erating and maintena nce (servicing) instr uctions in the literature accompanying the product. IMPORTANT SAFE TY I NSTRUCTION S To reduce the risk of fire, electrical shock, and inj[...]

Importan t Safety Ins tructions vi Issue 1 October 199 8 • Use only Lucent Techn ologies-manufactured DEFINITY  Enterprise Communications Server (ECS) circuit packs, carrier assemblies, and pow er u ni ts in th e D EFI NITY  ECS control unit. • Use only Lucent Techn ologies-recommended/approv ed DEFINITY  ECS accessories. • Do not in[...]

Customer Support Info r mation Issue 1 October 1998 vii Support Telephone Number In the USA only Lucent Technologies provides a toll-f ree customer Helpline (1 800 242- 2121) 24 h ours a day . If you need assistance w hen installing, programm ing, or us ing your system, call the Helpli ne, or your Luce nt Techno lo gies authorized representative. O[...]

Customer Support Info r mation viii Issu e 1 October 1998 Security of Your System: Preventing Toll Fraud As a customer of a n ew telephone system, you should be aware that there is an increasing problem of telephone toll fraud. Te lep hone toll fraud can occur in many forms , despit e the num erous eff orts of teleph one companies and telephon e eq[...]

Customer Support Info r mation Issue 1 October 1998 ix Security of Your System: Preventing Toll Fraud continued To minimize the risk of unauthorized access to your Lucent DEFINITY  Extender Model 3000 and Model 3100: When possible, restrict the off-network capability of off- premises callers, usi n g calling restriction s, Facility Restriction L[...]

Customer Support Info r mation x Issue 1 October 1998 FCC Regulations Lucent DEFINITY  Extender Models 30 00 and 3100 comply with Part 68 of the FCC r ules. On the b otto m of the Rack is a label that contains the ringer equ ivalence number (REN) f or this equipm ent. If reque sted, this information must be p rovided to the telephone co mpany. F[...]

Customer Support Info r mation Issue 1 October 1998 xi FCC Regulations continued For repair an d w arranty inf ormation, please contact: Lucent Technologies In c. at 1-800-242- 2121. If the trouble is causin g harm to the telep hone net work, the teleph one company may request you remove the equip ment f rom the network until t he problem is resolv[...]

Customer Support Info r mation xii Issue 1 October 19 98 Equipment Attachment Limitations The Industr y Canada label identifies certified equip ment. This certification means that the equipment meets certain telecommunicatio ns network p rotective, ope rational and saf e ty re qui rem en ts. Indus try Canada REN: 0.38 The d epartme nt does no t gua[...]

Customer Support Info r mation Issue 1 October 1998 xiii Limited Warranty Lucent Technologies Inc. warrants this equipment to be free of def ects in materials and workmanship for a period of one year from date of shipment. All defects within thi s tim e wi ll be repaired w i thout charge upon retu rn of th e unit to the factory. This warranty i s n[...]

Customer Support Info r mation xiv Issu e 1 October 1998 Software End User License Agreement BY LOADING OR USING THE SOFT WARE, YOU ARE CONSENT ING T O BE BOUND BY THIS AGREEMENT. DISCLAIM ER OF WARRANTY . SOFTWARE IS PROVIDED ON AN " AS IS" BASIS, WITHOUT WARRANTY OR REP RESENTATION OF ANY KIND, EXPRESS OR IMPLIED. LUCENT TECHNOLOGIES EX[...]

Customer Support Info r mation Issue 1 October 1998 xv Software End User License Agreement continued LIMITAT ION OF LI ABILITY. RECOGNIZING THAT YOUR RIGHT TO USE T HE SOFTWARE IS PROVIDED FREE OF CHARGE, YOU AGREE THAT IT IS FAIR, REASONABLE, AND NOT UNCONSCION ABLE TO RELEASE LUCENT TECHNOLOGIES AND OT HERS FROM ANY LIABILITY ARISING IN CONNECT I[...]

About This M anual xvi Issue 1 October 199 8 Intended Audience This manual is intended to help with the i nsta llation, config uratio n, and maintenance of the Lu cent DEFINITY  Extender Model 3000 and Model 3100. It is in tended for us e by anyone needing su ch inform ation, including system administrators, su pport personn el, and technicians.[...]

About This M anual Issue 1 October 1998 xvii Conventions used in this Manual Certain type fonts and styles are us ed as visual cues to help you rapidly understand the information presented: Example P urpose NOTE: Do not recycle old passw ords. Italics indicate a note to add additional reference infor mation. Enter the new password and click Change.[...]

About This M anual xviii Issue 1 October 19 98 How to Use This Manual The manual is divided into eight chapters a s follows. Chapter Number Title Description 1 Product Overview Provides a pr oduct overv iew, Rack description and infor mation o n Analog S witch Cards. 2 Specifications Lists all appropriate electrical, communications , and data speci[...]

About This M anual Issue 1 October 1998 xix How to use this Manual co ntinued Chapter Number Title Description 4 Installing S witch Cards Explains the steps nece ssar y to quickl y instal l ne w Analo g Switc h Cards in t he Rac k. 5 Confi guratio n Pro vides info r matio n for c o nfiguri ng the Rack and all S witch Cards to communicate wi th the [...]

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Issue 1 October 1998 1-1 Product O verview Chapter Contents Subject Page Prod uct ove r view 1-2 Rack description 1-5 Card description 1-6 Switc h M ana ge ment Interface description 1-7[...]

Product Overview 1-2 Issue 1 October 19 98 Product Overv ie w Introduc tion This chapter provides a produ ct overview that includes: Prod uct summa r y Prod uct desc r iptions Product Summary T he DEFINITY  Extender Model 30 00 is a h igh- density switch-side device that connects to the DEFINITY ECS’ digital line interface. The Rack can be con[...]

Product Overview Issue 1 October 1998 1-3 Description Switch Card Model Remote Module Model Number of simultaneous users per card Analog Extenders 3100 1101 1 ISDN Extenders 3200 2101 2 Table 1-1. Re mote Module Compatibility Note: Switch Cards and Remote M odules are sold se parately from the Rack. Contact you r Lucent Technolo g ies representativ[...]

Product Overview 1-4 Issue 1 October 19 98 What a typical insta llation looks l ike Typical installation T he Rack is co- located with the DEFINITY ECS. A remote module is requ ired to connect to the terminal at the off-prem ise location(s). Figu re 1.1 below , illustrates a typical installatio n. Figure 1.1 Typical In stallation Figure 1.1. Typica[...]

Product Overview Issue 1 October 1998 1-5 DEFINITY  Extender Model 3000 Rack Des cription Description Phone line Backp lane Data Connection Configuration DEFINITY Extender Mo d el 3000 is a central site device installed at the DEFINIT Y ECS location. It is mou nted to a chassis in the equipment room and pow ered by an internal 120V power s upply[...]

Product Overview 1-6 Issue 1 October 19 98 DEFINITY  Extender Model 3100 Card D escription Description The Analog Switch Card is a PCB (Printed Circuit Board) with circuitr y that provides functionalit y similar to the Model 1100 Sw it ch Module. Functions inc lude: • Access to all features of the system. • Data connectivity via a Terminal S[...]

Product Overview Issue 1 October 1998 1-7 The Switch Management Interface Introduc tion The DE FINIT Y E xtender S witch Ma nage ment I nte r face is a Windows- based software pack age that provides a user-friendly interface for th e DEFINITY Extender system ad mi nistrator. The Switch Management Interface, when conn ected through to t he ADMIN por[...]

Product Overview 1-8 Issue 1 October 19 98 This page i ntention ally le ft blank.[...]

Issue 1 October 1998 2-1 Specifica tions Chapter Contents Subject Page Introduction 2-2 Rack Specifications 2-3 Card Specifications 2-4[...]

Specifications 2-2 Issue 1 October 19 98 Sp ecifications Introduc tion This chapter contains inform ation on specific electrical and mechan ical parameters. It is provided as a referen ce on the design of the Rack and cards. M i n i mu m D a t a Rate Tran smis sion Line Conditions The Switch Cards within the R ack operate on a standard analog line.[...]

Specifications Issue 1 October 1998 2-3 DEFINITY  Extender Model 3000 Rack Specifications Item Specification Reference Information Approv als NRTL/C , FCC, Parts 15 and 68, Clas s A, Industry Canada Size 12 card fram e 19”W x 5.25”H x 10”D (484mm x 133mm x 255mm ) Capacity 12 Sw itch C ards Number of u sers 12 (using DEF INITY  Model 31[...]

Specifications 2-4 Issue 1 October 19 98 DEFINITY  Extender Model 3100 Card Specifications Specification De scription Approv als NRTL/C , FCC, Parts 15 and 68 , Class A, Indus try Canada Communicatio n Modem Conn ect Rates 14.4, 16.8, 1 9.2, 21. 6, 24.0, 26.4, 28.8, 31.2, 33.6Kbps Voice Compress ion G.723.1 (6.3Kbps ) Data Type Rockwell V.34 int[...]

Issue 1 October 1998 3-1 Rack In stal latio n Chapter Contents Subject Page Introduction 3-2 Lucent Supplied Equipm ent 3-2 Customer Supplied Equipm ent 3-3 How to Prepare Site 3-4 Rack Backplane 3-6 How to secure the Rack 3-8 How to wire the Rack 3-9 How to connect the S witch Card to the Data Network 3-14 Before y ou Power Up the Rack 3-17[...]

Rack Installation 3-2 Issue 1 October 19 98 Rack Inst allat ion Introduc tion This chapter pro vides the following infor mation: Pre-installation req uirements How to install the Rack hardware How to wire the Rack back plane for connections to the PSTN and DEFINITY ECS. Complete po wer-up sequence Lucent Supplied Equipment DEFINITY Extender Model ?[...]

Rack Installation Issue 1 October 1998 3-3 Customer Supplied Equipment NOTE: DEFINITY ECS telephones are not s upplied with either the Sw itch Cards or the re mote modules. These items mus t be ordered separ ately. Contact you r Lucent Technolo g ies representative for in fo rmation . You must suppl y the follo wing for installatio n: DEFINITY ECS [...]

Rack Installation 3-4 Issue 1 October 19 98 How to prepare the site for in stallation Loca tion Checklist Reference Document Installat ion Requirements DEFINITY ECS Checklist The maximum length of cable betw een the Rack and the DEFINITY ECS is 500 ft (150 m eters). The Rack’s power su pply and cablin g should be ins talled aw ay from high power/[...]

Rack Installation Issue 1 October 1998 3-5 Electrical Requirements The s y s tem has been designe d to operate from 120 VAC 60 Hz. Power should not b e applied to the Rack un til specified in the installation procedures. Phone Line Requirements Standard analog lines from the CO, or analog lin es off circuit packs of the DEFINITY ECS, (TN746B). Safe[...]

Rack Installation 3-6 Issue 1 October 19 98 Rack Backplane conn ectors Introduc tion Figure 3.1, shown below, illustrates th e Rack backplan e. All connect ors, both RS-232 an d 50-pi n, are label ed. Detail “A” details the COM ports for all Switch Cards. Refer to T able 3-1, on th e next page for con nector description s. Note: COMB port s ar [...]

Rack Installation Issue 1 October 1998 3-7 Connector ID/Label Description Label Placement ADMIN PORT RS-232, DB9 fem ale connector u sed to interface with t he Switc h Ma nageme nt Interface, run ning on a PC. CARDs 0-11 Swi tch Ca rd slots At the t op of t he backplane, abov e the connector pin s. DIGITAL PORTS P106 50-pin male connector f rom DEF[...]

Rack Installation 3-8 Issue 1 October 19 98 How to secure t he Rack to a chassis Introduc tion The following procedu re explains the steps necessary to secure the Rack to an existing chassis. Procedure 1. Position the Model 3000 Rack so th e mounting “ears” of the Rack frame are align ed with the mounting holes of the chassis . (see Figure 3.2 [...]

Rack Installation Issue 1 October 1998 3-9 How to wire the Rac k to the PSTN and DEFINITY ECS Introduc tion The follo wing procedure pr o vides wiring infor matio n to connect the m ounted Rack via the backplan e connectors to the PST N and to the digital po r ts on the DEFINITY ECS. (see Tables 3- 2, 3-3, 3- 4 and 3- 5 for pinou ts and wiring deta[...]

Rack Installation 3-10 Issue 1 October 19 98 Connections from DEFINITY E CS Digital port to Rack (Cards 0-5) Twisted Pair Rack Termination Tw isted Pair Rack Termination Wire Port Card Wire Port Card 1T i p 1 0 1 3 T i p 1 3 26 Ring 1 0 38 Ring 1 3 2T i p 2 0 1 4 T i p 2 3 27 Ring 2 0 39 Ring 2 3 5T i p 1 1 1 7T i p 1 4 30 Ring 1 1 42 Ring 1 4 6T i[...]

Rack Installation Issue 1 October 1998 3-11 Connections from DEFINITY E CS Digital port to Rack (Cards 6-11) Twisted Pair Rack Termination Tw isted Pair Rack Termination Wire Port Card Wire Port Card 1T i p 1 6 1 3T i p 1 9 26 Ring 1 6 38 Ring 1 9 2T i p 2 6 1 4T i p 2 9 27 Ring 2 6 39 Ring 2 9 5 Tip 1 7 17 Tip 1 10 30 Ring 1 7 42 Ring 1 10 6 Tip 2[...]

Rack Installation 3-12 Issue 1 October 19 98 Connections fro m PSTN to bac kplane (slots 0-5) Twisted Pair Rack Termination Tw isted Pair Rack Termination Wire Card Wire Card 1 Tip 0 13 T ip 3 26 Ring 0 38 Ri ng 3 5 Tip 1 17 T ip 4 30 Ring 1 42 Ri ng 4 9 Tip 2 21 T ip 5 34 Ring 2 46 Ri ng 5 T able 3-4. Connector P105[...]

Rack Installation Issue 1 October 1998 3-13 Connections fro m PSTN to bac kplane (slots 6-11) Twisted Pair Rack Termination Tw isted Pair Rack Termination Wire Card Wire Card 1 Tip 6 13 T ip 9 26 Ring 6 38 Ri ng 9 5 Tip 7 17 T ip 10 30 Ring 7 42 Ri ng 10 9 Tip 8 21 T ip 11 34 Ring 8 46 Ri ng 11 Table 3-5. C onnector P107[...]

Rack Installation 3-14 Issue 1 October 19 98 How to connect the Cards to the Data Network Introduc tion Each Switch Card installed in the Rack can be connected to the corporate LA N via a Remote Access Server or Terminal Server. A stan dard RS-232 DB9 m a le connect or plugs i nto the appropriate COMA port (COMB not us ed for Model 3100 Analog Card[...]

Rack Installation Issue 1 October 1998 3-15 How to connect the Cards to the Data Network continued Remote PC Connectivity PC COM port settings Connect your Person al Computer (C OM port) or data term in al to the RS -232 port on th e remote m odule. A 9-pin straig ht thro ugh cab le will work for many Personal Computers. An adapter is needed if th [...]

Rack Installation 3-16 Issue 1 October 19 98 RS-232 DB-9 Connector Pinouts Introduc tion Table 3-6, s hown below , lists each pi n with in th e RS-232 connect or with t he sign al descri ption and di rection of data flo w. PIN EIA DESIG DESCR IPTION DIRECT ION 1 RLSD Receiv ed Line Signal Detector Ou tput 2 RD Received Data at DTE Output 3 SD T ran[...]

Rack Installation Issue 1 October 1998 3-17 Before you Power Up the Rack Introduc tion This procedure w ill detail the necessary steps to perform BEFORE bringing the loaded R ack online. Rack Checklist Safety Checklist Power Up The Rack is secured properly . The power cord is con nected. Rack positio n “Card 0” contains the late st Switch Card [...]

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Issue 1 October 1998 4-1 Installing Switch Cards Chapter Contents Subject Page Introduction 4-2 DIP Switch Setti n gs 4-3 How to Install the Switc h Cards in t he Rac k 4-3[...]

Installing Switch Ca rds 4-2 Issue 1 October 19 98 Installing Switch Car ds Introduc tion This chapter explains the steps necessary to quickly install and conf igure n ew Model 3100 S wit ch Cards i n th e Rack. Imp ortan t Inform ation When setting up the Rack for the first time, place the first 3100 Sw itch Card in Rack pos ition labeled Card 0. [...]

Installing Switch Ca rds Issue 1 October 1998 4-3 DIP Switch Settings Each Switch Card is equipp ed with a four po sition DIP switch, all of which should re main in the OFF po sition. Note: If they are NOT all OFF, your Switch Card will not function pr operly . How to Install Switch Cards in the R ack Procedure 1. Carefully slide the card into th e[...]

Installing Switch Ca rds 4-4 Issue 1 October 19 98 This page i ntention ally le ft blank.[...]

Issue 1 October 1998 5-1 Configuratio n Chapter Contents Subject Page Introduction 5-2 Confi guratio n steps 5-3 How to configure the rem ote module 5-4 How to connect to the ADMIN port 5-5 How to install the S witch Manage ment Interface 5- 6 How to star t t he Switc h Ma nageme nt Interface 5- 9 Passw ord fi le options 5-10 How to open a u ser pa[...]

Configuration 5-2 Issue 1 October 19 98 Configurati on Introduc tion This chapter pr ovides information for configurin g Switch Cards to communicate wi th the appropriate rem ote modules. The Switch Management Interface or a PC runnin g a terminal emulation program can be used to configure cards. Syste m Administrator Passw ord Files The system ad [...]

Configuration Issue 1 October 1998 5-3 Configuration Steps To co nfigure the Rack a nd S witc h Card s usin g the Switc h Mana gemen t Interface: 1. Install the Switch Managem ent Interface on the PC. (see page 5-6 f or more information) Connect the PC to th e ADMIN Port (P110) of the Rack. 2. Run the Switch Management Interface. Click on the Setti[...]

Configuration 5-4 Issue 1 October 19 98 Configuration Ste ps continued 8. Assign User Groups to S witch Cards. Select the Hardware tab on the left and then the Passw ords tab in the center of the screen. Assign User Groups to cards. (s ee page 5-24 f or m ore information) 9. Upload the User Groups to Sw itch Cards. This can be done indiv idually, b[...]

Configuration Issue 1 October 1998 5-5 How to connect to the ADMIN Port Introduc tion Required cable IMPORTANT; RS-232 cable length sho uld not exceed 50 ft. Using the Switch Managem ent Interface The ADMIN port provides a direct conn ection to all feat ures a nd fu nction s of t he Switc h Ma nage ment Interface and the ability to configure, monit[...]

Configuration 5-6 Issue 1 October 19 98 How to install the Switch Man agement Interface Note: The Switch Management I nterface softwar e must be installed before the ADMIN port can be used to configur e Switch Cards. The Switch Management Interface is compatible with Windows 95 an d Window s NT 4.0. The sof tware i s provi ded on tw o floppy disk e[...]

Configuration Issue 1 October 1998 5-7 How to install the Switch Man agement Interface continued 5. The welcome screen appears, click Next. (see Figure 5.3 below ) Figure 5.3. Welcome screen[...]

Configuration 5-8 Issue 1 October 19 98 How to install the Switch Man agement Interface continued 6. Click Next at each screen. 7. The setup pro gram will ask for disk 2 o f 2. Insert disk two into the floppy driv e, click OK . 8. Setup will comple te the installatio n. Click Finish . Note: The prog ra m will a sk if you want to resta rt the PC. Cl[...]

Configuration Issue 1 October 1998 5-9 How to Start the Switch Managem ent Interface Procedure 1. Once the Switch Management Interface has been properly installed, and the PC restarted, click Start/Programs . 2. Locate the Lucent Technologies program group folder an d select Switch Mana gement Interface . 3. The follo wing Start up screen appears. [...]

Configuration 5-10 Issue 1 October 19 98 Password File Options Select from three options: Create new Password Database. This selection will create a new password file. Select th is o ption if this is the first time you have opened th e S witch Management Interf ace. Open a Password Database. This selection will open an e xisting pass word file. Ope[...]

Configuration Issue 1 October 1998 5-11 How to Open a User Pass word File Introduc tion T he Switch Management Interface stores user, u ser group, and password inf o r mation for the Rack in a us er pas sword file. Example: test1.pw d Note: For the initia l setup of the Rack a “New” pa ssword file must be created b efore any User info rmation c[...]

Configuration 5-12 Issue 1 October 19 98 How to Create a User Password File Procedure To connect to the Rack an d config ure Switch Cards: 1. Select Create a new Passw ord Database fr om the Options menu, (s ee Figure 5.5) and type in a name for the n e w passw ord file. (see Fi gure 5.6 below) 2. Click Open . You will be automatically connected to[...]

Configuration Issue 1 October 1998 5-13 Initial Card Detection Introduc tion Displaying Inform ation Once a password file has been created or open ed, the software automaticall y connects to the Rack a nd d etects the Switch Cards tha t are installed . Note: If the Switch Cards are not being detected, c heck your PC COM port, RS-232 cable, a nd com[...]

Configuration 5-14 Issue 1 October 19 98 Initial Card Detection continued If this is the first card you h a ve accessed since opening the Sw i tch Management Interface, the follo wing screen will appear. Figure 5.8. Administrator password screen IMPORTANT: You must enter the administrator password to proceed. Default password is 000000. Once you en[...]

Configuration Issue 1 October 1998 5-15 How to Change the Administrator Password How the admi nistrator passwo rd work s Administrator Passw ord Guidelines The administrator password not on l y provides access to all Switch Cards from the Switch Manage ment Interface, it also provides an Access Code to allow a rem ote user to connect. This is why i[...]

Configuration 5-16 Issue 1 October 19 98 How to Change the Administrator Password continued Procedure Note: The admi nistrator pas sword can also be ch anged by selecting t he Tools menu and ch oosing Change Pas sword . 1. Whenever you are prom pted to enter the administrator, you can click Change . The following dialo g box appears: Fi gure 5.9. C[...]

Configuration Issue 1 October 1998 5-17 User Access Code Overv iew Introduc tion T he Switch Management Interface allows the system admini strator to mana ge passwo rd in for mation and user confi guratio ns for the entir e Rack, us ing a si ngle ADMIN port. Reference Each user entry in the passw o rd database contains the first and last names of t[...]

Configuration 5-18 Issue 1 October 19 98 User Access Code Overv iew continue d Passw ord Remote User Access Code Example (see Figu re 5.11 below) Sequence of digits assigned by the administrator or rand o mly ge nera te d by the S witc h Mana ge me nt Interface, assigned to a specif ic user which must be entered at the remote site to gain access to[...]

Configuration Issue 1 October 1998 5-19 How to Add/Remove Users User Passw ord guidelines Up to 100 passw ords can be programmed into each Switch Card. Passwords are retained in no n-volatile memory inside the Switch Card s All user access codes must contain 8 to 10 dig its, includin g u ser ID and remote change d igit. The 00 user ID is reserv ed [...]

Configuration 5-20 Issue 1 October 19 98 How to Create/Delete User Groups Introduc tion A user group is a logical list of users stored in a passw ord file (.pwd). The adm inistrator can add, remov e a nd modify the user groups. In addition, the administrator can add, remove , or modify users wi thin a u ser group. Once users are assigned to user g [...]

Configuration Issue 1 October 1998 5-21 How to Create/Delete User Groups continued 2. To create a user group, click the ‘+ A dd Group’ tab j ust above the user group l isting. Assign a name for the user g roup and click OK . Figure 5.13. As sign a user group nam e or 3. To delete a user grou p, select the user group and click th e ‘- Delete G[...]

Configuration 5-22 Issue 1 October 19 98 How to Add/Remove Users from User Groups Procedure 1. Click the User Group tab. The screen display s the database of user groups on the left side, and the ri ght side will list all t he available users. 2. Click the User Group to be m odified. 3. Add or rem ove users to or from the list on the right si de of[...]

Configuration Issue 1 October 1998 5-23 How to Add/Remove Users from User Groups continued Available commands: Adding Us er s Click ‘ > ’ to add selected users to a user g ro up Click ‘ >> ’ to add all users i n the database to a user gro up Remo vi ng U s e rs Click ‘ < ’ to remove selected users from a user grou p Click ?[...]

Configuration 5-24 Issue 1 October 19 98 How to Assign User Groups to Card s Introduc tion In order for a Sw i tch Card to u se passwords from a particular us er gro up, that us er group must be assigned and uploaded to that Sw itch Card. Procedure 1. Click Hardw are tab and select the desired card. 2. If not already logg ed in, e nter the administ[...]

Configuration Issue 1 October 1998 5-25 How to Assign User Groups to Card s continued Figure 5.15. User G roup infor m ation scree n[...]

Configuration 5-26 Issue 1 October 19 98 How to Upload Passwords to Cards Introduc tion Once the administrator has assi gned a user group to each of the cards, they can be easily u p loaded to cards in the Rack. Procedure 1. Click the Passw ord icon on top of screen to start the password wizard. 2. If not already logg ed in, e nter the administrato[...]

Configuration Issue 1 October 1998 5-27 How to Upload Passwords to Cards continued 4. The list box will show all the cards in th e Rack. Cards can be chosen selectively for individual up date. Click Next . Note: If the Switch cards do not appear, click the Detect button . Figure 5.17. Card selection 5. The wizard then sho ws that it is read y to be[...]

Configuration 5-28 Issue 1 October 19 98 How to set the Switch Card Data Port Introduc tion If you are using the COM ports of the Switch Cards for simultaneous data access, the administrator can adjust the data por t settings on any S witch Card. You mu st match the data port settings o f the Switch Card to the remote module. Procedure 1. Click Har[...]

Configuration Issue 1 October 1998 5-29 How to set the Switch Card Data Port continued 4. Click Apply . Figure 5.18. Data por t settings[...]

Configuration 5-30 Issue 1 October 19 98 How to Configure the Switch Management Interface to the PC’s COM port Introduc tion T he ADM IN p o rt, use d by the S witch Ma na ge ment Interface, prov ides the p hysical connection from the Rack to the PC’s COM port. The Settings tab, w ithi n the Sw itch Management Interface, is used to match the se[...]

Configuration Issue 1 October 1998 5-31 How to Access the Rack through Termin al Emulation Introduc tion The Enhanced Terminal Interface (E TI) provides a user- friendly interface to conf igure individual Switch Cards in the Rack. The ETI is accessed through the COM A port (lower conn ectors) on the Switch Card being configu red. The ETI menu is th[...]

Configuration 5-32 Issue 1 October 19 98 Setting Passw ords Before a rem ote module us er can co mmunicate with the Switch Card, th e administrator mus t program a passw ord for the rem o te user. At default, all passwords are disabled, and only the ad ministrator passw ord of 00000000 is en abled. Up to 100 passw ords can be programmed into each S[...]

Configuration Issue 1 October 1998 5-33 Display a Passw ord Procedure 1. Select Display Pas sword from the Passw ord Menu, and press ENTER . The syst e m prompts for the us er’s two-digit User ID. 2. Type the us er’s two-digit User ID, and pres s ENTER . T he User ID and the passw ord assigned is displayed. Change passw ords Procedure 1. Select[...]

Configuration 5-34 Issue 1 October 19 98 How to disable passwords Procedure 1. Select Change Password f rom the Password Menu , a nd press ENTER . The sys tem prompts for th e new passw ord. 2. Enter the User ID of the user pa ss word to be disab led , restricting the user’s access to the system. The user ID is the first tw o digits of the User p[...]

Configuration Issue 1 October 1998 5-35 Setting Parity 1. Highlight the desired Parity. The choices are: None, Even , Odd 2. Press ENT ER 3. The Dat a Bits Menu appears. Setting Data Bit 1. Highlight the desired Data Bit. Options are 8 or 7 data bits. 2. Press ENT ER 3. The Sto p Bits Menu appears. Setting Stop Bits 1. Highl i ght the desired Stop [...]

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Issue 1 October 1998 6-1 Troubleshoot ing Chapter Contents Subject Page Introduction 6-2 How to Identify Problems 6-3 Baseline Chec klist 6-3 General Troubleshootin g T ips 6-4 LED Ligh t Seq ue n c e s 6-5 Status Menu Information 6-9 PBX Flag/Make Busy option s 6-13 Statistics Menu Infor mation 6-15 Error Codes 6-16 Audio Pro blems 6-19 Connec tio[...]

Troublesho oting 6-2 Issue 1 October 19 98 T roubleshooting Introduc tion T his chapter provides infor mation to locate and correct operational errors, comm unication errors, and func tio nal problems w ith the Rack or in dividual Switch Cards. This chapter is divid ed into two princip al areas for troubles hooting: 1. How to i dentify problems us [...]

Troublesho oting Issue 1 October 1998 6-3 How to Identify Problems When trying to id entify problems with the Rack or cards, it is i mportant to follow a structured me thod of troublesh ooting to resolv e the problem as soon as possible. Baseline Chec klist Introduc tion T he baseline checklist checks basic product setup. Remo te Module (The follow[...]

Troublesho oting 6-4 Issue 1 October 19 98 General Tro ubleshooti ng Ti ps Step Use the ….. For more in for mation, Go to…… in this Chapter 1 Switch Card LED sequence pag es 6-5 to 6-8 2 Switc h M ana ge ment Interface Status menu information page 6-9 3 Switc h M ana ge ment Interface “ P BX flag” option page 6-13 4 Switc h M ana ge ment [...]

Troublesho oting Issue 1 October 1998 6-5 LED Lig ht Sequences When a Switch Card is inserted into the Rack, the card displays a sequence of LED lights. The proper startup sequence includes a set of fast red blin ks, foll o wed by 3 green blink s, 4 yellow blinks, fol lowed by 3 set s o f 8 yel low blinks. Once the Switch Card has co m pletel y res[...]

Troublesho oting 6-6 Issue 1 October 19 98 Blink 2 Green Yellow Red Me ani ng Lucent digital po r t detected. DSP error wi th the Switch Card. Potential hardwa re fault. Switch Card is no t connected to a valid Lucent digital p o rt. Action None Tr y removi ng the card and re-installing it. Try a diff erent slot. Contact Tech Support if problem s p[...]

Troublesho oting Issue 1 October 1998 6-7 Blink 3 Green Yellow Red Me ani ng Card is operational, and m odem has previou sly connected. Card is operational, but m odem has never connected. Modem error w ith Switch Card. Potential hard ware fault. Action None Try to connect to the Switch Card with remote mod ul e. Try rem ovi ng t he card and re-in [...]

Troublesho oting 6-8 Issue 1 October 19 98 Blink 4 Green Yellow Red Me ani ng Card has detected a ring and received an incoming call. Has not necessaril y actually connected. Card is operational, but has ne ver detected a ring o r received an incoming call. Switch Ca rd has received tw o or more abnormal disconnect s. With the S witch Manage me nt [...]

Troublesho oting Issue 1 October 1998 6-9 Status Menu Information Overview Status Inform ation Flags (see page 6- 13) The Switch Management Interface has a built in troubles hooting stat us m e nu th a t displ ays criti cal information for each S witch Card in th e Rack. The status infor mation available includes: Up time User Logi n Fail ur es Nev[...]

Troublesho oting 6-10 Issue 1 October 19 98 Status Menu Information continued Procedure 1. Click Hardw are . All cards installed in the Rack will be displa yed along with slot position, card model, and the User Grou p ass igned to the card. 2. Select any one card an d click Status a nd the following information i s display ed: Item Description Acti[...]

Troublesho oting Issue 1 October 1998 6-11 Status Menu Information continued Item Description Action Required Disconnects Norm all y when the units go offl ine, a discon nect message is sent and this counter increm e nts. Go to page 6-27 f or required action. DSP DSP Status, OK , Offline OK: none Offline: The digital por t is no t being recognized.[...]

Troublesho oting 6-12 Issue 1 October 19 98 Status Menu Information continued Item Description Action Required Ring detected This is set if a ring has occurred. True : none False: Try to connect to the S witch Card using the re mote module. Chec k wiri ng o n the 5 0-pi n connector Swap bad card w ith known working on e, and verify wiring of slot. [...]

Troublesho oting Issue 1 October 1998 6-13 PBX Flag/M ake Busy options Item Description Action Required PB X Fla g If set, (see ne xt page for procedure) the Sw itc h Card is fla gged b y the remote modu le to be checked ou t b y the administrator. Chec k wit h re mote user for specific problems. Click Mak e C ard Bus y to take the Switch Card off-[...]

Troublesho oting 6-14 Issue 1 October 19 98 Status Menu Information continued There are four additio nal b uttons available to the ad ministrator. Button Function Update Updates infor mation in the status windo w. Reset; Reset no w Delayed reset Reset now : Immediately resets the selected card and clears the PBX Flag. T his will disconnect an y cur[...]

Troublesho oting Issue 1 October 1998 6-15 Statistics Menu Information Introduc tion T he Switch Management Interface allows the administrator to obtain detail status information on a specif ic S witch Card in the Rack. If th ere are any problems with the card or the connection, the status menu will display the error by incrementing the Value field[...]

Troublesho oting 6-16 Issue 1 October 19 98 Error Codes A Could occu r regularly . A comm o n error that shoul d not directly impai r module operation. Example: Out of s equence user data packets. B Should n ot occur often . Example: Something has been unplugged, or if it goes online without the DEFINITY  ECS connected, get a V42 er ror. C Shoul[...]

Troublesho oting Issue 1 October 1998 6-17 Error Codes conti nued Error Codes Error Code Descriptio n Cause 111A Number of rejected received User Dat a packets b ecau se the y were ou t of seque nce. 112B Numbe r of time s max i mum num ber of User Data packet re-trans missions were exceeded . 113B Numbe r of times U s er Data cha nnel had to be re[...]

Troublesho oting 6-18 Issue 1 October 19 98 Error Codes conti nued Error Codes Error Code Descriptio n Cause 125B Number of fata l errors that cause d unit to restart (caused b y errors 124C, 118C, and 120B ). 126C Invalid L ength of SCC Tx pack et 127B SCC Tr ansmit Busy 128A SCC Rx Status Err or DT E equipment is se nding data at the wrong bau d [...]

Troublesho oting Issue 1 October 1998 6-19 How to Troubleshoot Audio Problems Symptom: Gap s in co nv ersation or audio sounds choppy Action: This prob lem i s most likel y ca used by bit errors between the re m o te and sw itch modems. Procedure : 1. From the Switch Management Interface choose the Hardware tab on the left. 2. Select the card in qu[...]

Troublesho oting 6-20 Issue 1 October 19 98 How to Troubleshoot Audio Problems continue d Symptom: Muffled audio, low volume or echo present on some calls Audio qu ality problems of this natu re ca n be related t o a number of thing s. Action: Digital Phone supported – Ensure th at the correspondi ng remot e modul e supports the Lu ce nt digital [...]

Troublesho oting Issue 1 October 1998 6-21 How to Troubleshoot Audio Problems continue d Phone or phone line use d by other party – If audio quali t y problems are intermittent, it ma y b e related to the phone or p hone line i n use by the person to whom y o u are speaking. For example, ch a nces are you are not talkin g to another digital ex te[...]

Troublesho oting 6-22 Issue 1 October 19 98 How to Troubleshoot Connection Problems Symptom: Remote Module cannot connect to Switch Card Action: In the event th at the remote module cannot establish a connection to the Switch Card, it is very impor tant to note the error message displayed on the remote phone. Error Message on Remote Phone Possible [...]

Troublesho oting Issue 1 October 1998 6-23 How to Troubleshoot Connection Problems continued Sympto m: Remote Module cannot connect to Switch Card Action: In the event th at the remote module cannot establish a connection to the Switch Card , it is very important to note t he error message on the re m o te phone di splay. Error Message on Rem o te [...]

Troublesho oting 6-24 Issue 1 October 19 98 How to Troubleshoot Connection Problems continued Sympto m: Remote Module cannot connect to Switch Card Action: In the event th at the remote module cannot establish a connection to the Switch Card , it is very important to note t he error message on the re m o te phone di splay. Error Message on Rem o te[...]

Troublesho oting Issue 1 October 1998 6-25 How to Troubleshoot Connection Problems continued Sympto m: Remote Module cannot connect to Switch Card Action: In the event th at the remote module cannot establish a connection to the Switch Card , it is very important to note t he error message on the re m o te phone di splay. Error Message on Rem o te [...]

Troublesho oting 6-26 Issue 1 October 19 98 How to Troubleshoot Connection Problems continued Sympto m : Remote Module unexpectedly disconnects from Sw itch Card Procedure 1. From the Switch Management Interface, click the Hardware tab, select the Switch Card , and click the Statu s tab. Note: This will display exactly how many “Abnormal Disconne[...]

Troublesho oting Issue 1 October 1998 6-27 How to Troubleshoot Connection Problems continued Sympto m : Remote Module unexpectedly disconnects from Sw itch Card Reason for Disconnect Possible Cause Action Lost Carrier Either th e mode ms dropped the lin e due to errors, or th e remote m odule dropped the an alog phone line or dig ita l terminal. Ch[...]

Troublesho oting 6-28 Issue 1 October 19 98 How to Troubleshoot Connection Problems continued Sympto m : Remote Module unexpectedly disconnects from Sw itch Card Reason for Disconnect Possible Cause Action Lost V42 Analog li ne on t he Switch Ca rd has bee n lost or data packets have been dropped betw ee n th e modems. Check cabling for the PSTN/ a[...]

Troublesho oting Issue 1 October 1998 6-29 How to Troubleshoot Connection Problems continued Sympto m : Unit does not w akeup from COD m o de or Dialbac k does not work Possible Causes: 1. This is usually ca used b y an error in the REM Phone Number setting in the Dial numbers menu on th e re mote module . Co nfirm the ph one number is accurate. No[...]

Troublesho oting 6-30 Issue 1 October 19 98 How to Troubleshoot Data Connection Problems Sympto m: Cannot connect PC or term inal to data network Action: Users that want simu lta neous voice and data access through the Model 3100 Switch Card, typically connect their PC or ter minal to the data server(s) through a R e mote Acces s Server (RAS) or T [...]

Troublesho oting Issue 1 October 1998 6-31 How to Troubleshoot Data Connection Problems continued 5. Make sure the unit is cab led prope rly. While connec tin g a PC or terminal directly to a device u sua lly requires a Null Modem C able, connecting to these devices throug h the Switch Card requires straight through RS-232 cables. A st raight throu[...]

Troublesho oting 6-32 Issue 1 October 19 98 How to Troubleshoot Data Connection Problems continued Sympto m: Not satisfied with data perform a nce Action: Optimally, the DE FINIT Y Extender use s a reliab le 33.6 Kbps connectio n for data functionality. Data rates will vary according to t he follow i ng guidelines: 1. When a voice call is active, d[...]

Troublesho oting Issue 1 October 1998 6-33 How to reset a forgotten Administrator Password IMPORTANT NOTE : This procedure allows anyone, with ph ysical access to the Rack, the ability to reset the administrato r p assword. The Ra ck mu st be installed where it cannot be physically accessed by unauthor ized persons. 1. Connect a PC to the COMA port[...]

Troublesho oting 6-34 Issue 1 October 19 98 This page i n tentionally l eft blank.[...]

Issue 1 October 1998 7-1 Software Upgrades Chapter Contents Subject Page Introduction 7-2 How to check software revision o f Switc h Car ds 7- 2 Ho w to upgr a de so ftwar e using the S witch Management Interface. 7-3 Ho w to upgr a de so ftwar e using a PC with T er minal Program 7-7 Upgrad ing the re mote mod ul e 7-10[...]

Software Upgrading 7-2 Issue 1 October 19 98 Sof tware Upgr ades Introduc tion T his chapter will explain h o w to upgrade the software contained within the Flash ROM on the Switch Cards. It is important to run the most recent versio n of software. How to check the software re visions of cards Procedure 1. Click Hardw are to list all cards in the R[...]

Software Upgrading Issue 1 October 1998 7-3 How to Upgrade Switch Card Software Procedure 1. Click Upgrade icon and clic k Next . Figure 7.2. Select target im age 2. Click Browse to locate the f ile containing the latest software revision.[...]

Software Upgrading 7-4 Issue 1 October 19 98 How to Upgrade Switch Card Software cont inued 3. De-select the All cards check b o x if only certain Switch Cards sha ll be upgraded and press Next . Figure 7.3. Select hardware[...]

Software Upgrading Issue 1 October 1998 7-5 How to Upgrade Switch Card Software cont inued 4. Click the box next to the card(s) to be u p graded. Note: If no Switch Cards ar e displayed, click the Detect button . Figure 7.4. Card selection[...]

Software Upgrading 7-6 Issue 1 October 19 98 How to Upgrade Switch Card Software cont inued 5. Click Next to begin. The wizard displays the progress of the download. Figure 7.5. Ready to u pgrade 6. The upgrade p rocess will finish and t he screen displa ys t he upgrade status for each Switch Card. 7. Click Next. 8. Reset the upgraded Switch Cards [...]

Software Upgrading Issue 1 October 1998 7-7 How to Upgrade Software Using a T e rminal program Introduc tion Setup Procedure This upgrad e p rocess applies to both the Switc h Card and remote modu le s and should take place wh e n both are offl i ne. This procedure only covers the Switch Card soft wa re up grad e instr uc tions. Info rmation for up[...]

Software Upgrading 7-8 Issue 1 October 19 98 How to Upgrade Software Using a T e rminal Program continued Procedure The module displa ys the follo win g message s: Last chance to stop.. . will force restart after upgrade. Do you want to continue? Enter Y to continue, any other key to a bort. 3. Enter Y to continue. The message displa ys: Please wai[...]

Software Upgrading Issue 1 October 1998 7-9 How to Upgrade Software Using a T e rminal Program continued Procedure The line cou nt continu e s in in cre ments of 100 l ines. The total can range from 9000 to 14 000 lines dependi ng on the size of the file. The process can tak e 10 or more minutes. When completed, the d i splay sho ws the following m[...]

Software Upgrading 7-10 Issue 1 October 19 98 Upgrading the Remote Module Introduc tion T his chapter explains h o w to perform a software u p grade on the remote module from the Switc h Card. Please ensure the Switch Card is upgraded f irst be fore upgradi ng the remote m odule. Procedure 1. Power up the rem o te module. 2. Go online with a Switch[...]

Software Upgrading Issue 1 October 1998 7-11 Verifying The Switch Upgrade T he softwar e must no w be verified. The remote ph one should display: Verifying Upgr ade This process may ta ke from 12 to 15 seconds dependin g on the code si ze. T he rem ote phone will then display: Upgrade Success ful! The remote phon e displa ys: Restart Units? Press O[...]

Software Upgrading 7-12 Issue 1 October 19 98 This page i n tentionally l eft blank.[...]

Issue 1 October 1998 8-1 Glossary[...]

Glossa ry 8-2 Issue 1 October 19 98 Glossary +12 vdc 12 volt dire ct current. 120 VAC 120 volt alternating curre nt (North Americ an stan dard ele ctri ca l supply ). B Baud Rate The spee d in Kbp s at which digita l data can be trans mitted. D Dedicated Subscriber Line s Communi cation lines (usua lly twisted pair) that are use d to conne ct on- p[...]

Glossa ry Issue 1 October 1998 8-3 F Facility Transmi ssion facilit ies. Usually a tw o metallic pa ir set of cor ds, but can be telephone co mpany carriers , T-1, microw ave or dial-up telecommun ications lines. L LED Light-emittin g diode. A semi conductor diode w hich emits light when a current is pa ssed through it, ind icating that th e power [...]

Glossa ry 8-4 Issue 1 October 19 98 S Switch Module The DEFINITY E xtender 1100 System that conne cts to the DEFINITY ECS.[...]