Mitel 5330 manual

MITEL 5330 IP and 5340 IP Phones User Guide[...]

NOTICE The information contained in this docum ent is believe d to be accurate in all respects but is not warranted by Mitel Networks™ Corporation (MITEL ® ). The information is subj ect to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and [...]

Table of Contents 3 ABOUT YOUR PHONE ............................................................................................................ 7 Elements of Your Phone ......................................................................................................... 8 Ring/Message indicators ...............................................[...]

5330/5340 IP Phones – User Guide 4 USING THE PC COMPANION APPLICATION ................................................................... 23 About the PC Companion Application ................................................................................. 23 Configuring the PC Companion Application on Your Phone ................................[...]

Table of Contents 5 Conference ............................................................................................................................ 38 Conference Split............................................................................................................... ..... 38 Add Held .............................................[...]

5330/5340 IP Phones – User Guide 6 Message Waiting Indicator ................................................................................................... 56 Messaging - Advisory ........................................................................................................... 56 Messaging - Callback ...............................[...]

7 ABOUT YOUR PHONE The Mitel ® 5330 and 5340 IP Phones are full-feature, dual port, dual m ode enterprise-class telephones that provide voice co mmunication over an IP networ k. They both feature a large graphics display (160 x 320) a nd self-labeling keys. The 5330 IP Phone offers 24 programmable multi-function keys, and the 5340 IP Phone offers [...]

5330/5340 IP Phones – User Guide The 5340 IP Phone Elements of Your Phone Feature Function 1) Display Provides a large, high-resolution viewing area that assists you in selectin g and using phone features. 2) Ring/Message Indicator Flashes to signal an incoming call a nd to indicate a message waiting in your voice mailbox. 3) Volume, Speaker and [...]

5330/5340 IP Phones – User Guide 9 Elements of Your Phone Feature Function • ( MUTE ) enables Mute, which allows you to temporarily turn your phone's handset, headset or handsfree microphone off during a call. 4) Fixed Function Keys Give you access to the following phone functions: • ( SETTINGS ) : provides access to menus for your phone[...]

5330/5340 IP Phones – User Guide 10 Ring/Message indicators When indicator is it means that Flashing rapidly Your phone is ringing Flashing slowly A message or callback message is waiting at your phone On Your phone is ringing another phone Off Your phone is idle, or you are on a call For Users on Resilient 3300 ICP Systems If during a call, you [...]

5330/5340 IP Phones – User Guide TIPS FOR YOUR COMFORT AND SAFETY Don't cradle the handset! Prolonged use of the handset can lead to neck, sh oulder, or back discom fort, especially if you cradle the handset between your ear and shoul der. If you use your phone a lot, you may find it more comfortable to use a headset. See the sect ion on hea[...]

5330/5340 IP Phones – User Guide USING YOUR DEFAULT PHONE WINDOW AND KEYS The 5340 and 5330 IP Phone default phone windows a nd keys are shown and described below. The Phone window provides access to programmable keys and the m ain phone interface. Getting Started with Your Phone When you receive your phone, you need to pr ogram features and appl[...]

5330/5340 IP Phones – User Guide 5340 and 5330 IP Phone Default Window and Keys Feature Function 1) Softkeys Allow you to access specific call control features, which are context sensitive. Non-programm able feature keys, which are specific to the application or state of the set. Th e 5330 provides three softkeys and the 5340 provides six softkey[...]

5330/5340 IP Phones – User Guide 14 USING YOUR PHONE APPLICATIONS Your 5330 and 5340 IP Phones provide applications that simplify the use of your phone. Applications provides access to all th e phone’s applications. To open the Applications window, press Applications in the default Phone window. The Applications home window gives the current st[...]

5330/5340 IP Phones – User Guide Using the Settings Application The Settings application provides a single location to access all your phone settings. Y ou can also launch the Settings application by pressing the Settings fixed function key . The Settings window provides access to the Settings applicatio n. Select these options to access a window[...]

5330/5340 IP Phones – User Guide 16 Getting Help To access the 5330/5340 IP Phone help and docum entation: 1. Launch the Applications . 2. Press Help . You have the following options: • Press Launch PC Help to display www.edocs.mitel.com. • Press Key Icons. • Press the < and > keys to view Quick Help items. 3. Press Close . Tips for S[...]

5330/5340 IP Phones – User Guide CUSTOMIZING YOUR PHONE Use the Settings application to customize your phone. Note: The System Administrator can invoke a Lo ck to Factory default option on a per-phone basis. When this is in effect, the following settings are set by the system adm inistrator and you cannot changed them: • Programmable Keys • E[...]

5330/5340 IP Phones – User Guide Specify Language To specify the language in which pr ompts and applications display: 1. Press Settings or . 2. Press the Language setting. The phone displays the three language selectio ns that are currently programmed in the ICP. 3. Select the appropriate language and press Save . The phone displays your chosen l[...]

5330/5340 IP Phones – User Guide Specify Audio Feedback Options The error beep volume in the phone is related to the volume of the speaker . You can set the beep volume using this procedure; however, adjustin g the speak er volume also affects the beep volume. To adjust the volume of the audio feedback: 1. Press Settings or . 2. Press Audio Feedb[...]

5330/5340 IP Phones – User Guide Specify Call Notification Behavior To specify that the Phone window automatically displays when you are making or receiving calls: 1. Press Settings or . 2. Press Call Notification . 3. Press the appropriate options to identify when you want the Phone window to display. For example, if you select the Made option, [...]

5330/5340 IP Phones – User Guide Notes: • If the phone is in talk state, this action adjusts the volume of the handset, headset or speaker. • If the phone is idle, this ac tion adjusts the contrast. To adjust the Ringer Pitch while the phone is idle: 1. Press Superkey (must be programmed to a key). 2. Press the No softkey until "Ringer A[...]

5330/5340 IP Phones – User Guide Program Receipt of External Messaging You can program your phone to launch the Phone application when it re ceives m essages (other than phone calls). To program receipt of External message types: 1. Press Settings or . 2. Press External Messages . 3. Press the checkbox Enable . 4. Press Save . Enable URL Displays[...]

5330/5340 IP Phones – User Guide USING THE PC COMPANION APPLICATION About the PC Companion Application The PC Companion Application is a PC-based desktop programming tool that allows you to easily program your phone keys a nd label those keys using your PC. You can also use the PC Companion Application to program your feature keys to launch phone[...]

5330/5340 IP Phones – User Guide 6. To launch the PC Companion Application, c lick the Windows Start m enu and navigate to Mitel -> Mitel 5330 5340 PC Companion Application . 7. In the PC Companion application, do the following: a) Select PC Connectivity from the menu on the left. b) Enter the IP Address fi eld you recorded in Step 2 in Config[...]

5330/5340 IP Phones – User Guide 25 Programming Feature Keys Using the PC Companion Application 1. Select Programmable Keys from the m enu, and then click the desired key. 2. Program a phone feature, phone appl ications, or PC application: To program a Phone Feature: • Select Telephone Feature from the Feature list. • Select the desired featu[...]

5330/5340 IP Phones – User Guide 26 Clearing, Editing or Co pying Key Programming 1. Select Programmable Keys from the m enu. 2. Right-click the key you want to clear, edit, or copy. 3. Do one of the following: • Select Clear . Re-program the key, if desired. • Select Edit… , reprogram the key as desired, and then click Save . • Select Co[...]

5330/5340 IP Phones – User Guide PROGRAMING FEATURES ON YOUR KEYS Tips on Programming Features You can program your phone's programmable keys to enable features. To program your keys, use: • Settings application. • Settings key . • PC Companion application. You can assign the following to a programmable Key: • Features and Fixed func[...]

5330/5340 IP Phones – User Guide 28 Feature Default Label Auto Answer Auto Ans Paging Paging Call Pickup Call Pickup Call Back Call Back Headset Headset Make Busy Make Busy Campon Campon Override Override Direct Page Page Do Not Disturb DND Single Flash Flash Double Flash Dbl Flash Meet Me Answer Meet Me Message Waiting Indicator Msg Waiting Emer[...]

5330/5340 IP Phones – User Guide 29 Feature Default Label Message Message Hold Hold Transfer/Conference Trans/Conf Cancel Cancel Analog Line Analog Line Applications available for programming on programmable keys Application Default Label Applications List Applications People People Call Forwarding Forwarding Conference Unit Conf Unit Launch PC A[...]

5330/5340 IP Phones – User Guide Program Feature Keys Using the Settings Application To program a Phone Feature or hard key: 1. Press Settings or . 2. Press Programmable Keys . 3. Press the key you wish to program. 4. Press View Features . 5. Use the Page Navigation keys to move through the features list. 6. Select the desired feature or fixed fu[...]

5330/5340 IP Phones – User Guide To program Speed Call: 1. Press Settings or . 2. Press Programmable Keys . 3. Press the key you wish to program. If it’s already programmed, press Clear Key . 4. Press Speed Call . 5. Press Edit Label and enter the label for the Speed Call. 6. Press Save. 7. Press Edit Number and enter the phone number for the S[...]

5330/5340 IP Phones – User Guide 32 SETTING UP YOUR CONTACT LIST (5340 ONLY) Use the People application to set up your contact list. Adding names to your contact list You can add a name to your contact li st by entering it di rectly using the P eople application or by copying a number from the Call Info window. Sin ce a contact’s phone number i[...]

5330/5340 IP Phones – User Guide 33 MAKING AND ANSWERING CALLS You can make a call using one of the following methods: • Dial a number from the People application (for the 5340 IP Phone only). • Press the programmed key associated with the party you want to call. For more information about programming keys, see Programming Features On Your Ke[...]

5330/5340 IP Phones – User Guide 5. If more than one match is found, press the Next softkey. 6. Do one of the following: • To make the call, press the Call softkey. • To edit the entry, press the Backup softkey. • To exit, press Cancel or Superkey . Answer a call Do one of the following: • Select the programmable line key for the ringing [...]

5330/5340 IP Phones – User Guide Handsfree Operation To use Handsfree to make a call: 1. If you want to use a Non–Prime Line, press a Line Appearance key. Note : Your administrator must program Line Appearances to your phone. 2. Dial the number. 3. Begin speaking when the called party answ ers. Your phone's Handsfree microphone and Handsfr[...]

5330/5340 IP Phones – User Guide Auto-Answer When the Auto-Answer feature is active, incomi ng calls ring briefly, and then the phone answers the call in Handsfree mode. You can continue the call handsfree or use the handset. To enable or disable Auto-Answer: • Press Auto-Answer key. (See Programming Features on Your Keys for instructions on pr[...]

5330/5340 IP Phones – User Guide CALL HANDLING Hold To place a call on Hold: • Press ( HOLD ). • Press the key that you have programmed as Hold. The indicator flashes on the line that has the held call. Note : You can only retrieve a call from hold when the phone is idle. To retrieve a call from Hold, do one of the following: • Lift the han[...]

5330/5340 IP Phones – User Guide Transfer To Transfer an active call: 1. Press ( TRANS/CONF ). 2. Dial the number of the third party. 3. Do one of the following: • To complete the Transfer, hang up. • To announce the Transfer, wait for an answer, consult, and hang up. • To cancel the Transfer, press ( CANCEL ). To transfer an active call du[...]

5330/5340 IP Phones – User Guide Add Held To move a call on hold to another lin e appearance: 1. Press an available line key. 2. Press the AddHeld softkey. 3. Press the flashing line key. To add a call on Hold to an exis ting conversation or conference: 1. Press the AddHeld softkey. 2. Press the flashing line key. Swap To call another party when [...]

5330/5340 IP Phones – User Guide 40 To create a Call Forward profile: 1. Launch Applications. 2. Press Call Forwarding . 3. Press New Profile . 4. Press Edit Profile Name . An on-screen keyboard displays. 5. Press the appropriate keys in the on-screen keyboard to ente r the profile name and press Save . This profile name identifies where your pho[...]

5330/5340 IP Phones – User Guide 41 ACTIVATE CALL FORWARD To turn Call Forward on once it has been programmed: 1. Press Applications . 2. Press Call Forwarding . 3. Press the appropriate Profile setting. 4. Press Activate . CANCEL CALL FORWARD To cancel Call Forward: 1. Press Applications. 2. Press Call Forwarding . 3. Press None setting. 4. Pres[...]

5330/5340 IP Phones – User Guide 42 USING OTHER FEATURES Account Codes An account code is a series of digits that you assign to your calls, usually for accounting purposes. The code identifies the acc ount in the call records that your system generates. A forced account code is usually entered from another ex tension, enabling you to use features[...]

5330/5340 IP Phones – User Guide Attendant Call Hold - Remote Retrieve To retrieve a call placed on Hold by the attendant: 1. Lift the handset. 2. Dial the appropriate feature access code. 3. Dial the digits announced by the attendant. Callback The Callback feature allows you to be notified when a busy phone becomes free or when a phone has been [...]

5330/5340 IP Phones – User Guide 44 To cancel Call Forward – Remote from the st ation that set the remote forwarding: 1. Lift the handset. 2. Dial the appropriate feature access code. 3. Dial the extension of the remote station. 4. Hang up. To cancel Call Forward – Remote from the station that was forwarded: 1. Press SuperKey (must be program[...]

5330/5340 IP Phones – User Guide Call Forward - Override To override Call Forward and ring a station: 1. Lift the handset. 2. Dial the appropriate feature access code. 3. Dial the extension number. Call History Call History keeps track of the names (if availa ble) and telephone numbers of missed calls, answered incoming external calls, and outgoi[...]

5330/5340 IP Phones – User Guide To delete a particular call from the call log: • With the call log that you want to delete displayed, press Yes twice or press the Delete softkey. Call Park The Call Park feature allows you to place a call in a special hold state. You, or som e one else, can then retrieve the call f rom any extension in the s ys[...]

5330/5340 IP Phones – User Guide Call Pickup To answer a call that is ringing at an other extension in your Pickup Group: 1. Lift the handset. 2. Press the key that you programmed as Pickup . To answer a call that is ringing at anot her extension not in your Pickup Group: 1. Lift the handset. 2. Dial the appropriate feature access code. 3. Dial t[...]

5330/5340 IP Phones – User Guide Direct Paging - Handsfree Answerback Enabled When you receive a Direct Page, Handsfree Answ erback automatically establishes a Handsfree call on your phone after a si ngle burst of tone. Your administrator enables or disables Handsfree Answerback on your phone. After your administrator enables Handsfree Answerback[...]

5330/5340 IP Phones – User Guide To end a Handsfree Answerback call: • Press either ( SPEAKER ) or ( CANCEL ). When the Handsfree Direct Page call ends, the MUTE key light returns to the state it w as in before the call was estab lished. Direct Paging - Handsfree Answerback Disabled Your administrator enables or disables Handsfree Answerback an[...]

5330/5340 IP Phones – User Guide Do Not Disturb When you enable Do Not Disturb, callers will ge t a busy tone, and an on- screen text message indicating that you do not wi sh to be disturbed. To activate or deactivate Do Not Disturb: • Press the Do Not Disturb key that you progr ammed. The key is highlighted when Do Not Disturb is activated and[...]

5330/5340 IP Phones – User Guide 51 EMERGENCY CALLS WHEN EMERGENCY CALL ROUTING NOT PROGRAMMED If Emergency Call Routing is NOT programmed, Emergency Number dialing sh ould only be performed by picking up the handset a nd selecting the Analog Line key you have programmed. If Privacy Mode is enabled and th e Analog Line key local line is busy, dia[...]

5330/5340 IP Phones – User Guide Group Listen With Group Listen, you can carry on a conversati on using the handset or headset while allowing others nearby to listen to th e person at the far end over the handsfree speak er. The hand sfree microphone is disabled in Group Listen mode. To activate Group Listen while in a handset conversation: • P[...]

5330/5340 IP Phones – User Guide +To respond to a Group Page by using Meet Me Answer: 1. Lift handset. 2. Press the key you have programmed to Meet Me Answer or dial the appropriate feature access code. (See Programming Features on Your Phone for instructions on programming features to your phone.) 3. Do one of the following: • To respond to a [...]

5330/5340 IP Phones – User Guide Hot Desking Hot Desking allows you to log into the telephone system from any phone designated as a Hot Desk phone. When you log in at the phone usi ng your assigned Hot Desk User Extension Number, the phone assumes all your speed dials, features keys, call forwarding setup, and line appearances - even your languag[...]

5330/5340 IP Phones – User Guide 55 3. Press the Logout command key. 4. Press the Confirm command key. Hot Desk - PIN Change To change your Hot Desk PIN: 1. Log into a Hot Desking phone. 2. Press Superkey (must be programmed to a key). 3. Press the HotDesk PIN softkey. 4. Press the Yes softkey. 5. Enter the current PIN or skip to s tep 6 if a PIN[...]

5330/5340 IP Phones – User Guide Message Waiting Indicator The Message Waiting Indicator (M W I) feature allows you to be notified when messages have been left on another phone. Once you have progr ammed a key to MWI, this key is always enabled. To use MWI to contact the extension that left a message: • Press the key you have programmed to MWI.[...]

5330/5340 IP Phones – User Guide 3. Press the Read Message softkey, and do one or all of the following: • To display the time the message was sent, press the More Msg softkey. • To display the number of the caller, press the More Msg softkey twice. • To call the message sender, press the Call softkey. • To delete the message, press the Er[...]

5330/5340 IP Phones – User Guide 58 Messaging - Cancel Callback To cancel a Callback: 1. Lift the handset. 2. Dial the appropriate feature access code. 3. Dial the number of the called station. 4. Hang up. Messaging - Cancel All Callbacks To cancel all Callbacks: 1. Lift the handset. 2. Dial the appropriate feature access code. 3. Hang up. Music [...]

5330/5340 IP Phones – User Guide Override (Intrude) When you dial a number whose owner has enabled Make Busy, your phone displays the message indicating that the line is busy. You have the option to override this setting. To use Override when you encounter a busy tone: 1. Press the key you programmed as Override . 2. Wait for an answer. Paging To[...]

5330/5340 IP Phones – User Guide 60 To listen to a recording: 1. Lift the handset. 2. Access your voice mailbox. 3. Follow the prompts to retrieve the recording. Reminder To program a Reminder: 1. Press Superkey (must be programmed to a key). 2. Press the No softkey until "Timed Reminder" appears. 3. Press the Reminder softkey. 4. Enter[...]

5330/5340 IP Phones – User Guide Speak@Ease Users of the Speak@Ease softkey can place a call by speaking the nam e of the perso n they wish to dial. Speak@Ease enables you to have access to Mitel Speech Server. The Speech Server is a speech recognition application that routes inco ming calls to a specific de stination based on spoken commands. To[...]

5330/5340 IP Phones – User Guide 62 Trunk Flash The Trunk Flash feature allows you to access Cent rex features (if available) while you are talking on an outside call. To flash a trunk while talk ing on an outside call: 1. Press the key you have programmed to Flash. Note : You can program a key to single flash or double flash. 2. Wait for dial to[...]

5330/5340 IP Phones – User Guide USING YOUR PHONE WITH THE 5310 IP CONFERENCE UNIT Your phone uses the 5310 IP Conference Unit for conferencing. Y ou use the Conference Controller to turn the conferen ce unit off or on, to adjust the vol ume or to put the conference unit into Presentation mode. You can only run one Conf erence Controller session [...]

5330/5340 IP Phones – User Guide 64 Mute the conference unit To mute the conference unit so that conversation in the m eeting room cannot be heard by individuals being conferenced: • Press Mute . USING THE LINE INTERFACE MODULE Your phone supports the Mitel Li ne Interface Module. The Line Interface Module allows you to make and receive calls o[...]

5330/5340 IP Phones – User Guide To answer a waiting call on the analog line: Note : If you have subscribed to an analog call waiting service, you ma y use the hookswitch or press Cancel ( ) to answer a waiting analog call. Wh en you are on an analog call and a waiting analog call arrives, you hear a beep. This feature may not be supported in all[...]

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