Mobility Electronics PCI Expansion System P13RR-TEL manual

PCI Expansion System User's Manual 13 Slot PCI to PCI Exp ansion With Surveillance Pro 2 Remote Monitoring and SNMP Capability Model: P13RR-TEL[...]

Copyright © 2006 Mobility Electronics, Inc. This publication is protected by Feder al Copyri ght Law, wi th all righ ts reserved. No part of this p ublication may be copi ed, photocopied, reproduced, stored in a retrieval s ystem, translated, transmitted or transcribed, in any form or by any means manual, electri c, electronic, electro-magnetic, m[...]

MA G MA Table of Contents i Table of Contents PREFACE ............................................................................................... I Advisories ............................................................................................... i Safety Instructions .....................................................................[...]

MA G MA ii Table of Contents Administration Name and Password Setup ................................................ 23 From Email Address .................................................................................... 23 Finalizing Surveillance Pro 2 Configuration ................................................ 24 Removing Faults From Survei[...]

MA G MA Preface i Preface Advisories Four types of advis ories are used th rou ghout this manual to provi de helpful information, or to alert y ou to the pot ential for hardware damage or personal inj ury. They are Notes, Cautions, W arnings, and Dangers. The follo wing is an example o f each type of advisory. NOTE An amplifying or explanatory comm[...]

MA G MA ii Preface Safe ty In structio ns Always use caution when servicing any el ectrical component. Before handling the MAGMA PCI Expansion chassis, read the following instructions and safet y guidelines to prev ent damage to the product and to ensur e your own person al safety . Refer to th e “Advisories” se ction for advisory c onventions [...]

MA GMA Preface iii In addition, take note of these safe ty guidelines when appro priate: ♦ To help avoi d possible dama ge to systems boards, wait five seconds after turning off the computer before removing a component, removin g a system board, or disconnecting a peripheral device from the computer. ♦ When you d isconnect a cabl e, pull on its[...]

MA GMA iv Preface ♦ When transporting a sensitive compon ent, first place it in an anti-static container or packaging. ♦ Handle all sen sitive component s at an ESD workstation. If possible, use anti-static floor pads an d workbench pads. ♦ Handle com ponents and boards with care. Don’t touch the components or contacts on a boar d. Hold a b[...]

MA GMA Chapter 1 Introduction 1 Chapter 1 Introduction General Specifications The MAGMA P13RR-TEL is a ru gged COTS (Commercial-Off-The- Shelf) 13 Slot PCI to PCI Expansion System desig ned specifically for industrial telephon y and military-grade conf igurations requ iring remote monitoring capabil ity. In addition, this expansion w a s designed t[...]

MA GMA 2 Chapter 1 Introduction Parts List The follo wing parts are provid ed: Qty Item 1 13 Slot PCI to PCI Expansion Chassis 1 PCI Expansion Cable (1-meter or 1.5-meter) 1 1 PCI Host Interface Card 13 Long card retainers 13 Short card retainers 2 U.S. Standard 115V power cord 1 User’s Manual 1 Software CD-ROM 1 The MAGMA PCI expansion cable use[...]

MA GMA Chapter 2 Hardware Installation 3 Chapter 2 Hardware Inst allatio n The follo wing steps will guide you in completing the har dware installation of your MAGMA P13RR-T EL. Electrostatic Discharge (ESD) Warning All PCI cards are susceptible to electrostatic discharge. When moving PCI cards, it is best to carry the cards in anti-static packagin[...]

MA GMA 4 Chapter 2 Hardwa re Installation Before you Begin The 400W redund ant power supply is auto- switching. These mea ns that it will automati cally switch to match whatever source power yo u are using. Since all products shi p with a US Standard 115V po wer cord, you will need to use a power cord adapter for non-US Stand ard 115V power sources[...]

MA GMA Chapter 2 Hardware Installation 5 Attach PCI Expansion and Power Cable Carefully positi on the MAGMA expansion chassis so th at the supplied PCI expansion cable will conveniently reach from the co nnector of the PCI host card to the connector on t he back of the PCI expansion. T he standard size cable that shi ps with the P13RR-T EL is 1 met[...]

MA GMA 6 Chapter 2 Hardwa re Installation Recheck the Installation Check your in stallation before p owering up the MAGMA e xpansion chassis for the first time. Although the power supply has an over volta ge protection device built into it, it may not "trip" i n time to fully protect a device that has been improperly co nnected, or whose [...]

MA GMA Chapter 2 Hardware Installation 7 MAC Start Up MAC computers will boot up without any visible indicators that the Expansion Sys t em is connected. Go to Chapter 3 Verify Installation . Shutting Down: DO NOT TURN OFF THE MAGMA EXPANSION CHASSIS UNTIL YOU HAVE SHUT DOWN YOUR COMPUTER COMPLETELY! It can cause a system lockup and loss of any uns[...]

MA GMA 8 Chapter 3 Verify Installation CHAPTER 3 V erify Inst allatio n Windows 2000 and XP To verify a successful installation on W indows XP or 2000, find the ‘M y Computer’ icon Æ Rig ht-click and select ‘Mana ge’ Æ Highlight ‘ Device Manager’ Æ Click on the Vie w Menu and select View Devices b y Connection Open ACPI (BIOS) Æ Ope[...]

MA GMA Chapter 3 Verify Installation 9 If, however, the installation was uns uccessful, you may not see the PCI to PCI Bridge, or it will have a small yello w in front of it. Proceed to Chapter 7 Troub leshooting for help with Windows installation problems. Mac OS X When using M ac OS X no ad ditional soft ware or drivers are ne eded. As long as yo[...]

MA GMA 10 Chapter 3 Verify Ins tallation Any PCI Cards you install in the e xpansion chassis will appear behind the pci-bridge device. Mac OS 10.2.x Mac OS 10.3.x & 10.4.x If any of these devices are not displa yed as shown above, you shoul d shut down your s ystem (computer first, then the expans ion chassis) and reconnect the cables an d the [...]

MA GMA Chapter 4 Install 3 rd Party PCI Cards 11 Chapter 4 Inst all 3 rd Party PCI Cards This chapter provid es information on ho w to install 3 rd Part y PCI cards into your MAGMA expansio n chassis. More detai ls on the installation of individual card s are pr ovided b y the card’s m anufactur er. T his chapter i s provided as a simple guide to[...]

MA GMA 12 Chapter 4 Install 3 rd Party PCI Cards Slide the enclosure cover backwards, disengagi ng it from the guides at t he front of the enclosure, by firmly grasping the cover lip and pulling the cover backward about ¼” and then li fting the cover off. When replacing the enclosure cover, be sure that the front edge guides on the cover engage [...]

MA GMA Chapter 4 Install 3 rd Party PCI Cards 13 After you have verified the card installation, che ck the card hold- down assembly that is holdi ng the card securely to the card hold-down bar. If necessary, use the ad justm ent screw to tighten the card hold- down brace. Install PCI Cards in PCI Expansion Chassis When installing PCI cards or hard [...]

MA GMA 14 Chapter 4 Install 3 rd Party PCI Cards Make sure that all PCI car ds are fully seated in their connectors. When correctly seated in its connector, you will notice a firm resistance when you pull up gently on the card. To keep the cards in pl ace, secure them in the enclosur e with their retaining scre ws (supplied with the MAGMA expansion[...]

MA GMA Chapter 4 Install 3 rd Party PCI Cards 15 Finishing Touches After your system is working properly , replac e any empty slots w ith slot covers, and install the card hold do wn retainers that shipped with your expansion system. The P13RR-TE L includes a PCI card hold down bar and set of plastic retainers to provide an extra method of securing[...]

MA GMA 16 Chapter 4 Install 3 rd Party PCI Cards Finally, replac e the host computer cover and the expansion chassi s cover. Rack Installations Installing your new P13RR-TEL into an equipment rack has never b een easier. Simply attach one of MAGMA’s option al Rack-mount slide kits (PN: RSLIDES-XX) to allo w you to mount the chassis in a computer [...]

MA GMA Chapter 5 Remote Monitoring 17 Chapter 5 Remote Monitoring The Remote Monitori ng System Surveilla nce Pro 2 adds the ab ility to remotely monitor the status of the P 13RR-TEL. You can now get all the information that is displaye d on the LCD of the chassis in near real time without leaving your desk. It is useful for tracking chassis f unct[...]

MA GMA 18 Chapter 5 Remote Monitoring Surveillance Pro 2 Web Page To view the status web page created by Su rveillance Pro 2, ope n any web browser a nd simply type the defau lt Surveillanc e Pro 2 IP address of 192.168.1.100 i nto the address bar. In a few moments you w i ll see a web page showing the status of t he P13R R-TEL critical parameters.[...]

MA GMA Chapter 5 Remote Monitoring 19 the username is admin and factory defa ult for the password is password , both in lo wer case. Chassis Name The chassis name is blank by default. In order to help identif y which system has an error, you should give the chassis a mea ningful name, such as MAGMA, or MAGMA01 if you have more than one system. Ther[...]

MA GMA 20 Chapter 5 Remote Monitoring The second option is to h ave a DHCP ( D ynamic H ost C onfig uration P rotocol) server assign an IP addr ess that has a reservation set up for the MAC of the Ethernet interface. If there is not a reservation set up on the DHCP server, the DHCP server will automatically assign the next available address from it[...]

MA GMA Chapter 5 Remote Monitoring 21 Subnet Mask and Gate w ay Address The subnet mask ca n be used to determin e which net work a particular IP belongs to. It is helpfu l for dividing a host to many di fferent subnets. The gate way address is used to point Surveilla nce Pro 2 to the router used to gain ac cess to the Inte rnet. If your DH CP serv[...]

MA GMA 22 Chapter 5 Remote Monitoring Surveillance Pro 2 Email Notification Setup In order for Surveillance Pr o 2 to send e mail notifications, you must setup the following: an SMTP address, and a recip ient’s email address. SMTP Address Enter an SMTP server address in dotted decimal format. T his can be obtained from your inter net service prov[...]

MA GMA Chapter 5 Remote Monitoring 23 Recipient’s Email Address (Email Ad dress #1 - #4) At least one email address must be set up to send the remote email notification messages to. The ema il ad dress needs to be less than 45 characters. Up to four recipien t’s email ad dresses can be e nt ered. If you need more tha n four email addresses, try[...]

MA GMA 24 Chapter 5 Remote Monitoring Most SMTP servers will reject the ema il that Surveillance Pro 2 is tr ying to send if it does not belong to its domain. Finalizing Surveillance Pro 2 Configuration Once you have fille d in all of t he neede d information, hit the submit button for the data to be save d to the S urveillanc e Pro 2. In order for[...]

MA GMA Chapter 6 Chassis Maintenance 25 Chapter 6 Chassis Maintenance Like all computer systems, you will need to perform some routine maintenance tasks. Some of these include making sure that the air vents in the chassis are cle ar of obs tructions and that the cooling air from the fans flows freely. You will also need to ch eck the foam filter be[...]

MA GMA 26 Chapter 6 Chassis Maintenance module. Then press the yello w alarm monitoring reset button on the front panel to reset the monit oring operation. The power load will aga in be shared between these t wo modules. In order to ensure the safety and efficiency of your expansion system, it is recommended that you keep a spare power supply modul[...]

MA GMA Chapter 6 Chassis Maintenance 27 Before you attempt to reinstall th e new fan, be s ure to position the ne w fan correctly using the directi on arrows on the side of the fan. Make sure that the air flows “into” the chassis as indicated by the arro ws. Reconnect the power cable, add th e front grill to the fan, and secure with the four (4[...]

MA GMA 28 Chapter 7 Troubles hooting Chapter 7 T roubleshooting Locate the Probl em If you are having trouble with the MAGMA expansion s ystem, verify that all cards are seated proper ly and all cables ar e connected proper l y. Be sure you follo wed the instructions in e a rlier sections of this User Guide. Always remember to power On and Off corr[...]

MA GMA Chapter 7 Troubleshooting 29 My Computer Can’t Find the PCI Expa nsion System If the expansion s ystem is not visible in your Windo ws Device Manager or your Apple System Profiler at a ll, you will need to turn off your computer (first) and then the MAGMA expansion cha ssis (second) and test all cords and c ables to ensure yo u have everyt[...]

MA GMA 30 Chapter 7 Troubles hooting When Nothing Works The follo wing troubleshooti ng steps will help yo u when the computer or chassis won’t turn on or “nothing seems to work” correctly: Review Chapters 3 (Verify Installation) and 4 (Install 3 rd Party PCI Cards) as necessary to verify that you have a valid installation of the MAGMA expans[...]

MA GMA Chapter 7 Troubleshooting 31 My Computer Hangs Duri ng Power Up If your computer “hangs” while being turne d on and you ca n’t even start, follow these simple steps to try to fix this problem: 1. Shut off the computer (fir st) and then the MAGMA expansion system and verify that all cards an d cables are installed correctly. Reapply pow[...]

MA GMA 32 Chapter 7 Troubles hooting My PCI Card Doesn’t Work Follow these simple troubles hooting steps to resolve t ypical 3 rd Part y PCI card problems: The follo wing additi ona l steps might also help when the above troubleshooting steps for fail to resolv e your problem: 1. Shut down the computer follo wed by the MAGMA expansion chassis 2. [...]

MA GMA Chapter 7 Troubleshooting 33 Windows 5. Next, open the Device Manager (View by Conne ction selection). If the is gone, the pr oblem is with the 3 rd Party PCI card or the card driver s. You should go to the Windows Error C odes section of this chapter to learn ho w to troubleshoot using error codes. If the is sti ll visible, the problem may [...]

MA GMA 34 Chapter 7 Troubles hooting Windows Error Codes If you are having a problem with on e of your devices, and the Devic e status box shows a Wind ows Error Code, refer to the foll owing list of error codes for guidance: Error Code Description/ Action 10 This code indic ates that there is a problem w ith the 3 rd Party PCI Card dri ver. If nec[...]

MA GMA Chapter 7 Troubleshooting 35 Error Code Description/ Action 28 (PCI Card) The driver for the PCI Card is not installed on your system. Reinstall the PCI Card driver following the manufacturer’s instructions. If that fails to fix the problem, call the card manufacturer for new drivers. 1 The PCI host card or expansion chassis are not workin[...]

MA GMA 36 Chapter 8 How to Get More Help Chapter 8 How to Get More Help Frequently Asked Questions (FAQ) You can visit the MAGMA T echnic al Suppor t FAQ pag es on the Internet at: www.magma.com/support/ Contacting Technical Support Our support department c an be reached by fax at (858) 530-2733 or by phone at (858) 530-2511. Support is available M[...]

MA GMA Chapter 8 How to Get More Help 37 MAGMA Debug Utility Occasionally, Mobility Techni cal Support may request W indo ws users to produce and e mail a MAGMA debug log fi le to help them resolv e your problem. This file s hould be em ailed to support@magma.c om . This file should have a “.log” file extension. T o create the *.log file, follo[...]

MA GMA 38 Chapter 8 How to Get More Help PCIScope Soft w are Utility PCIScope is a pow erful tool for Window s users. It wa s designed by a Germany company called APSoft. This softwa re utility is a valuable resource to explor e, examine and debu g the PCI subsystem of your computer. It was made to fit the requirements of the most deman ding users,[...]

MA GMA Chapter 8 How to Get More Help 39 You should save this data a s a file on your computer. Pl ease include your name and date as part of the f ile name with an extension of “.bpd.” Then email thi s file to support@magma.c om if you are expe riencing configuration probl ems.[...]

MA GMA 40 Chapter 8 How to Get More Help Returning M erchandise to MAGM A If factory service is required, a Service Re presentative will give you a Return Merchandise Author ization (RMA) number. Put thi s number and your return ad dress on the shipping l abel when yo u return the item(s) for service. MAGMA will return any produc t that is no t acc[...]

MA GMA Appendix A Bus Hierarchy 41 Appendix A Bus Hierarchy Bus Hier archy The follo wing figure is represe ntative of the PCI Bus hierar chies for the 13 Slot PCI to PCI Expansion System. This figure pictoria ll y conveys the overall PCI bus topology of the s ystem. 13 Slot Topol ogy In general, we do not kno w what the actual Bus num bers are. We[...]

MA GMA 42 Appendix B Need More Slots? Appendix B Need More Slot s? Multiple PCI Expansion System Configur ations The PCI Local Bus S pecification defines the PCI bus as a hierarchical bus , where PCI to PCI Bridges (PPBs) may be used to ad d "levels" to the PCI bus hierarch y. Because hierarchi es are organized systems arranged into diffe[...]

MA GMA Appendix B Need More Slots? 43 2. The 4 an d 7 Slot Magm a Expansion S ystems each add t wo (2) PCI to PCI Bridges to the PCI Local Bus. T he 13 Slot adds three (3) PCI to PCI Bridges to the PCI Local Bus. T he 6 Slot adds one (1) brid ge. These bridges ar e the communication paths between the PCI card s and the computer resour ces. Most com[...]

MA GMA 44 Appendix B Need More Slots? The Fan-Out Configuration is the recommended solution. It typically provides optimum per formance on most systems because there are fewer PCI bridges between the Computer CPU and the PCI cards. F a n - O u t C o n f i g u r a t i o n PCI Expansion Host Card 4, 7, 13 Slot Chassis PCI Expansion Host Card Propriet[...]

MA GMA Appendix B Need More Slots? 45 The follo wing image sho ws the Apple Profiler displa y when a MAC has 2 Expansion Systems connec ted in a “Fan-Out” configur atio n MAC System Profiler with 2 PCI to PCI Expansion Systems Installed in a “Fan-Out Configuration. Daisy-Chaini ng Recognizing t he typical insignificance of the performance var[...]

MA GMA 46 Appendix B Need More Slots? Verify your configuration Before you st art installing your PCI cards (refer to Chapter 4 Install Cards and Drives for more information) , you should confirm that everything is in pro per working order. R efer to Chapter 3 Verify Installation for guida nce in verifying the proper installa tion of your Expansion[...]

MA GMA Appendix B Need More Slots? 47 Obviously, you will need to keep an eye on your system per formance and make any adj ustments that ma y be required, either to PCI card location or to Expansion S ystem configuration, to obtain maxim um performance. PCI Card Conflicts If you determine that one PCI card is interfering with the operation of anoth[...]

MA GMA 48 Appendix B Need More Slots? Problems with 3 rd Party card s might only be traceable on ce you have identified the expa nsion system containing the problem card. Remember, it may be necessary to ide ntify the PCI Slot that the Host Interface Card is in before you can properl y identify the correct expansion chassis and ultimatel y the card[...]

MA GMA Appendix B Need More Slots? 49 Finding the Problem Card Windows If you need help to determine which PCI card, or which expansio n chassis, has the problem, you can “right-click” on the car d with the and check the information containe d in the “Location:” field. Look for the “Error Code” in the box in th e center of the Propertie[...]

MA GMA 50 Appendix C Compliance APPENDIX C Compliance FCC NOTE: This equipment has been tested and found t o comply with the limits for a Class A digital device, purs uant to part 15 of the FCC Rules. These limits are des igned to provid e reasonable protection aga inst harmful interference when the equipment is operated in a commercial environment[...]

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Manual P/N 09-09907-01-A Mobility California, In c. PCI Expansion Products 9918 Via Pasar, San Diego , CA 92126, USA Phone (858) 530-2511 • Fax (858) 530-2733 Email: support@magma .com • www.magma.com[...]