Multi-Tech Systems FF110 manual

ADMINISTRATOR USER GUIDE FaxFinder ™ FF110 V.34 Fax Server Administrator User Guide[...]

FaxFinder TM Administrator Use r Guide Model FF110 PN S000330C, Version C Copyright This publication may not b e reproduced, in whole or in part, without prior exp ressed written permissi on from Multi-Tech Sy stems, Inc. A ll rights reserved. Copyright © 2006, by Multi-Tech System s, Inc. Multi-Tech Systems, Inc. makes no rep resentations or warr[...]

Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 3 Table of Contents CHAPTER 1 – PRODU CT DESCRIPT ION AND SPECIFI CATIONS ................................................................6 P RODUCT D ESCRIPTION .....................................................................................................................[...]

Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 4 Phone Book Screen .............................................................................................................. ................................ 48 Modem Configuration Sc reen – DID Mode m .......................................................................[...]

Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 5 Right-Click Menu for Sel ected FaxFi nder Device ................................................................................. ............ 143 F IRMWARE U PDATING P ROCE SS - D ETAILED .........................................................................................[...]

Chapter 1: Product Description and Spe cifications Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 6 Chapter 1 – P roduct Descript ion and Specif ications Product Description The FF110 V.34 FaxFinder unit is a complete, eco nomical , easy-to-use network fax serve r. With it, you can receive faxes a s emails and send faxes fro[...]

Chapter 1: Product Description and Spe cifications Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 7 Prerequisite: Ordering the DID Line To operate the FaxFinder syste m, you will need a DID (Di rect Inward Dial) line in your office. You must order the DID line from your local teleph one operatin g company (telco ). A DID line [...]

Chapter 1: Product Description and Spe cifications Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 8 Technical Specifications The FF110 FaxFinder mee ts the following specifications: Connectors RJ11-Line Jack, RJ12-DID line, RJ45 - Ethernet Jack Size 4.25”w, 1.15”h, 5.8”d 10.8 cm x 2.9 cm x 14.8 cm Weight 224 g 8oz Power [...]

Chapter 2: System Overview Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 9 Cha pt er 2 – S y st e m O v ervie w Our Sample System The FaxFinder system handle s faxes in a non-conventional way. A regular fax machine i s a centralized resource. The FaxFinder syste m decentralize s fax functions throughout a network of PCs se [...]

Chapter 2: System Overview Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 10 Server Setup for Sample FaxFinder S ystem – Rocky Mountain Construction PSTN Roger S herman Presi den t DID Ext 2426 Hank Greg ory Admin DID Ext 2430 unassi gned Inte rnet Time Server FF1 10 FaxF ind er Server DID Modem POTS Modem Ethernet Port Mail[...]

Chapter 2: System Overview Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 11 Receiving a Fax, Server Perspective – RMC Gets a Fax PSTN County Clerk faxes tax report to head of construction contracting company . Uses contractor ’s DID fax number: 9707852428 1 2 Fax message traverses public phone network. FF1 10 FaxFinder Se[...]

Chapter 2: System Overview Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 12 Receiving a Fax, Client Perspective – RMC President Gets a Tax Notice[...]

Chapter 2: System Overview Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 13 Sending a Fax, Server Per spective – RMC Sends a Fax PSTN County Clerk receives Gus Schmidt’ s F A X message requesting taxation delay . 1 Fax message traverses public phone network. FF1 10 FaxFi nder Server Gus Schmidt’s FaxFinder Client SW com[...]

Chapter 2: System Overview Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 14 Sample Client Setup – Gus, the RMC Controller[...]

Chapter 2: System Overview Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 15 Sending a Fax, Client Perspective – RMC Controller Faxes Tax Complaint[...]

Chapter 2: System Overview Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 16 Fax Message Components Cover Page Fro m: To : S ub j ect : Co mm e nt : Th e t im e ha s co m e fo r al l go od p e rson s to come t o th e a i d o f th e i r re s pec ti ve co u ntr i es. De ar M r J on es : We wer e pl ea s ed a t yo u r i nq ui r y[...]

Chapter 3: Server Installation Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 17 Chapter 3 – Ser v er Inst al lat ion T h i s c h a p t e r s h o w s y o u how to set up your Multi-Tech Model FF110 F axFinder. The setup process includes both cab ling of the FF110 unit and configur ation of the FaxFinde r server software. The[...]

Chapter 3: Server Installation Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 18 You Supply • A nearby AC power outlet • A nearby phone line jack • A connection to your Ethernet LAN • A nearby analog DID tr unk line with a block of associated DID telephone numb ers • A common subscriber phone line (POTS) • A PC (us[...]

Chapter 3: Server Installation Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 19 4. Connect FaxFinder to Ethernet Network. Plug one end of your RJ45 ethern et cable into the Fa xFinder’s ethernet jack and the other end into you r network ethernet hub. This ethernet cable is not included with your FaxFi nder unit. Caution : B[...]

Chapter 3: Server Installation Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 20 Part B: Configuring the FaxFinder Server Summary of Configuration Data The table below lists the information you will need to fill in on the various FaxFind er Serve r screen. Gathering this information in advan ce will ex pedite the FaxFinder c o[...]

Chapter 3: Server Installation Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 21 1. Setting Admin PC to Startup IP Address a. Connect a pc to your netwo rk. b. Set the pc IP address to 192.168.2.x subnet (using any addre ss excluding 192.168.2.1). Windows XP a. From the Windows desktop, right-click on “My Network Places,” [...]

Chapter 3: Server Installation Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 22 2. Logging In (I) a. Bring up a Web browser on your pc. At the brow ser’s address li ne, type t he default Gateway address: http://192.168.2.1 and press Enter . b. The Login screen will appear. At this point you can be assured that th e FaxFinde[...]

Chapter 3: Server Installation Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 23 e. Click the Login button. The Web Management Hom e screen will appear. From this screen, you can access all of the FaxFinder Server software screens. 3. Setting FaxFinder IP Addresses a. In the FaxFinder Administration screen, go to the IP Config[...]

Chapter 3: Server Installation Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 24 4. Resetting Admin PC to Its Regular IP Address In step #1 above, you recorded the original IP addre ss of the administrator’s PC and then reset it to the IP address required to allow communi cation with the FaxF inder unit. You must now set the[...]

Chapter 3: Server Installation Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 25 b. Destination Email Address for POTS Line Fax i. In the “POTS Line” row of the Phone Book screen, enter the ema il address of the person whom you want to receive all inbound fa xes received on the POTS line. (The POTS line is primarily for se[...]

Chapter 3: Server Installation Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 26 7. Setting Up the Mail Server The FaxFinder uses a mail server to send, by email, call log report s to the administrator. An email is also sent to the administrator each time the FaxFinder is powered up. In all cases, you must specify the address [...]

Chapter 3: Server Installation Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 27 c. Note that the value entered in the “Fax ID” fiel d (typically the DID phone num ber an d, sometimes, an organizational identifier) will appea r in the fax log printed by the sender’s fax machine. d. Click Update . e. Open the FaxFinder Se[...]

Chapter 3: Server Installation Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 28 c. Specify a Country Code that fits your location. d. Use the Routing field to set the FaxFinder’s operating mode. For POTS Mode , set the Routing field to “POTS Line.” For PBX Routing Mode , set the Routing field to “DTMF Digits,” or, i[...]

Chapter 3: Server Installation Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 29 When Smart Dial is OFF, the FaxFinder modem will seize the p hone line and dial after a 3-second pause whether a dial tone is present or not. Hint : If ‘no dial tone’ messages appear consistently, set Smart Dial to OFF. h. Dial Prefix (or ‘a[...]

Chapter 3: Server Installation Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 30 10. Changing Admin’s Server Password a. In the Password Administration screen, enter a new User ID and Passwor d for the FaxFinde r Administrator (something other than “admin” an d “ad min”). This User ID and password are to be used in t[...]

Chapter 3: Server Installation Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 31 b. Click on Update for this row. ad m i n - ha n k Na m e Us e r I D P a s s w or d Func t i on Passw o r d A d mi n i str ati o n H a nk G r e g or y - A d m i n upd ate up date Con fi r m Pa s s w o r d H a nk G r e g or y ha n k * * ** * ** * *[...]

Chapter 3: Server Installation Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 32 b. Verify that the fax message sent reac hes the email inbox of the administrator. Allow time for the fax to arrive as an email mess age. Arrival time will depend on your circumstances (the page count of the message, how oft en email is delivered,[...]

Chapter 3: Server Installation Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 33 b. Click on Add for this row. The message “Su c ce ss: [name] was updated” will appear above the Phone Book list. H a nk G r e gor y - - A dm i n a dm i n hg g@ r m c 83. c om P O T S Li ne hg g@ r m c 83. c om D ead L et t er B ox hg g@ r m c[...]

Chapter 4: FaxFinder Server Software Scre ens Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 34 Chapter 4 – F axFinder Serv er Sof tw ar e Scr eens In this chapter, we present the screens of the FaxFinde r server software. We describe each field in ea ch screen and some of the command buttons. (We do n ot describe command bu[...]

Chapter 4: FaxFinder Server Software Scre ens Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 35 Login Screen The FaxFinder Server Login screen is the primary s ecurity device for the Serve r software. The FaxFinder has a defa ult setting that allows use of “admin” as both the User Name and the Password at initial startup. [...]

Chapter 4: FaxFinder Server Software Scre ens Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 36 Fax Log Screen Sorting Function . You can sort the entries of this scree n by doing a mouse-over on the name/identifier of any column that has variable entries. After you cl ick on the column name, the entries will be re-sorted by t[...]

Chapter 4: FaxFinder Server Software Scre ens Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 37 Fax Log Screen Field Definitions Column Values Description Time mm/dd/yyyy Time that fax was sent or received. Name alphanumeric Client party sending or receiving fax. Remote ID phone num ber Fax number of remote party involved in f[...]

Chapter 4: FaxFinder Server Software Scre ens Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 38 Fax Details Screen The Fax Details screen is a sec ondary screen a ccessible from the Fax Log screen. It presents detailed technical information about a fax selected in the Fax Log screen. Fax Details Screen Field Definitions Field [...]

Chapter 4: FaxFinder Server Software Scre ens Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 39 Fax Details Screen Field Definitions Field Values Description Off-Hook Time mm/dd/yyyy hh:mm:ss The time at which the modem went off-hook for the fax transmission. Width numeric (in pixels) Width of fax. This is typically 1728 pixel[...]

Chapter 4: FaxFinder Server Software Scre ens Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 40 Current Status Screen Current Status Screen Field Definitions Field Name Values Description System fields group Current Time weekday, mo, dd hh:mm:ss yyyy The present time of day. Pending Msgs numeric Emails that have arrive d in th[...]

Chapter 4: FaxFinder Server Software Scre ens Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 41 Current Status Screen Field Definitions (con t’d) Field Name Values Description System fields group Time Server Status Initializing, No Errors, SNTP Error: type The FaxFinder syn chronizes its fax ti me stamps to an Internet sourc[...]

Chapter 4: FaxFinder Server Software Scre ens Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 42 The “Initialize Modem” and “Make Busy” button comm ands can be legitimately in voked only by a user with administrative rights. If a non-admi nistrator clicks o n either of these buttons, that party will be logged out of the[...]

Chapter 4: FaxFinder Server Software Scre ens Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 43 Current Status Screen Fi eld Definitions (con t’d) Field Name Values Description POTS Modem fields group Connect Time mm/dd/yyyy, hh:mm:ss For the current fax, the date and time at which the connection began. Phone Number numeric [...]

Chapter 4: FaxFinder Server Software Scre ens Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 44 Administration Screen[...]

Chapter 4: FaxFinder Server Software Scre ens Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 45 Administration Screen Field Definitio ns Field Name Values Description IP Configuration Fields IP Address n.n.n.n for n = 0-255 The IP address of the fax se rver. Subnet Mask n.n.n.n for n = 0-255 This subnet mask is the subnet for [...]

Chapter 4: FaxFinder Server Software Scre ens Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 46 Administration Screen Field Definitio ns Field Name Values Description SMTP Configuration Fields SMTP Server Address n.n.n.n for n = 0-255 Domain name or IP ad dress for mail server (SMTP must be supported on mail server). SMTP Port[...]

Chapter 4: FaxFinder Server Software Scre ens Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 47 Administration Screen Field Definitio ns (continue d) Field Name Values Description Time Configuration Fields (continued) Update (button) Click on this button to make changes to Time Configuration settings take effect. Date Format m[...]

Chapter 4: FaxFinder Server Software Scre ens Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 48 Phone Book Screen The Phone Book screen maps the DID extension phone nu mbers of clients to their respective email inbox addresses at which they will receive incoming faxes as viewable drawing files. Sorting Function . You can sort [...]

Chapter 4: FaxFinder Server Software Scre ens Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 49 Phone Book Screen Field Definitions (cont’d) Field Name Values Description Delete button -- Use to remove a client user from the Phone Book. Admin row -- The party whose e mail address is enter ed here has extensive special rights[...]

Chapter 4: FaxFinder Server Software Scre ens Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 50 Modem Configuration Screen – DID Modem “Modem Configuration: DID Mode m” Screen Field Definitions Field Name Values Description Max DID Digits 2-7 The number of digi ts that the telco sup plies to the DID line when an incoming[...]

Chapter 4: FaxFinder Server Software Scre ens Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 51 “Modem Configuration: DID Modem” Screen Field Definition s (cont’d) Field Name Values Description Fax Debugging on, off This field allows you to turn on or off a fax debugging feature. When Fax Deb ugging is on, the FaxFinder [...]

Chapter 4: FaxFinder Server Software Scre ens Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 52 Modem Configuration Screen – POTS Modem “Modem Configuration: POTS M odem” Screen Field Definitio ns Field Name Values Description Answer On number of rings This setting determines the number of rings after which an incoming f[...]

Chapter 4: FaxFinder Server Software Scre ens Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 53 “Modem Configuration: POTS Modem” Screen Field Definitio ns (cont’d) Field Name Values Description Fax Debugging on, off This field allows you to turn on or off a fax debugging feature. When Fax Deb ugging is on, the FaxFinder[...]

Chapter 4: FaxFinder Server Software Scre ens Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 54 Password Administration Screen Use the Password Administration screen to assign password to client users in the FaxFinder system. In this screen, you specif y each client’s name, user ID, and password. You must click “Upda te”[...]

Chapter 5: FaxFinder Client Software Configu ration Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 55 Chapter 5 – F axFinder C lient Sof t w are Conf ig ur at ion To configure the FaxFinder Client Software, you must first install th e software on a PC and then associate that installed client software with one or more specifi[...]

Chapter 5: FaxFinder Client Software Configu ration Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 56 2. At the Welcome screen, click Nex t . 3. At the Choose Destination Location screen, designate the de sired file location for the FaxFinder client software. In most cases, the default file location is recom mended. Specify th[...]

Chapter 5: FaxFinder Client Software Configu ration Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 57 4. At the Select Program Folder screen, you can designate a program folder f or the FaxFinder software. Again, in most cases, the default is recommended unl ess you have other plans. Designate a folder and click Ne xt . 5. A t[...]

Chapter 5: FaxFinder Client Software Configu ration Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 58 6. You will be asked whether or not you want to as sociate TIF and CPG files with the Multi-Tech Tiff Viewer. Click Yes (unless you prefer to use a different viewer prog ram). 7. If a Question screen appears asking "Warni[...]

Chapter 5: FaxFinder Client Software Configu ration Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 59 The FaxFinder Fax Clie nt Software starts autom atically when the installation is complete. Icons for the FaxFinder software appli cations will appear in the Wi ndows Start menu. After installation, the Client Software starts [...]

Chapter 5: FaxFinder Client Software Configu ration Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 60 Associating Client with Specific FaxFinder Unit(s) Sometimes more than one FaxFinde r unit is connected to an Ethernet network. In some case s, certain client users might be assigned to some FaxFinder unit s and not assigne d [...]

Chapter 5: FaxFinder Client Software Configu ration Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 61 the sake of simplicity and convenience) to use the same Username and Password for all FaxFinde r units. NOTE: The Username entered he re must match the entry used in the “User ID” field of the Phone Book screen in the FaxF[...]

Chapter 5: FaxFinder Client Software Configu ration Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 62 Dis-Associating the Client from a Specific FaxFinder Unit In this procedure, you will un-do the procedure “Associating Client with a Specific FaxFinder Unit.” This situation might occur when cha nges are being made in the [...]

Chapter 5: FaxFinder Client Software Configu ration Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 63 Disabling and Re-Enabling a Client’s FaxFinder Service Disabling a FaxFinder’s service to a spe cific client is simply a temporary version of dis-asso cia ting the client from that FaxFinder. When a client has disabled the[...]

Chapter 5: FaxFinder Client Software Configu ration Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 64 FaxFinder Fax Client Software Menu Command Definitions FaxFinder Fax Client Software Menu Command Definitions Command Name Values Description File menu commands Send Fax -- Brings up the FaxFinder Send Fax screen, the first st[...]

Chapter 5: FaxFinder Client Software Configu ration Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 65 FaxFinder Fax Client Software Menu Command Definitions (cont’d) Command Name Values Description Edit menu commands Add Fax Server -- Brings up the Add Device Address screen so that a FaxFinder or HylaFax se rver on the netwo[...]

Chapter 5: FaxFinder Client Software Configu ration Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 66 FaxFinder Fax Client Software Menu Command Definitions (cont’d) Field Name Values Description Device St atus tab Device (column) alphanumeric Shows FaxFinder or HylaFAX server uni ts with which the client is associat ed. Als[...]

Chapter 5: FaxFinder Client Software Configu ration Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 67 FaxFinder Fax Client Software Menu Command Definitions (cont’d) Command Name Values Description Device Status tab (cont’d) Commands accessed by Right-Clicking on a selected FaxFinder Delete Dis-associates the client from t[...]

Chapter 5: FaxFinder Client Software Configu ration Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 68 FaxFinder Fax Client Software Menu Command Definitions (cont’d) Field/Command Name Values Description Pending Faxes tab Recipient (column) -- Identifies recipient of each fax for which transmission is incomplete. Scheduled T[...]

Chapter 5: FaxFinder Client Software Configu ration Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 69 FaxFinder Fax Client Software Menu Command Definitions (cont’d) Field Name Values Description Fax Ports tab Device (column) alphanumeric Shows FaxF inder units with which the client is associated. Port (column) ttys0, ttys1 [...]

Chapter 5: FaxFinder Client Software Configu ration Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 70 FaxFinder Fax Client Software Menu Command Definitions (cont’d) Field/Command Name Values Description Fax Log tab Recipient (column) Identifies recipient of each outgoing fax. Time/Date Sent (column) day, date, time, zone in[...]

Chapter 5: FaxFinder Client Software Configu ration Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 71 FaxFinder Fax Client Software Menu Command Definitions (cont’d) Field/Command Name Values Description Address Book tab Name (column) alphanumeric Shows t he name of the the selected Address Book entry. Organization (column) [...]

Chapter 6: FaxFinder Client Software O peration Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 72 Chapter 6: F axFinder Client Sof tw are Oper at ion This chapter describes the things that a client u s er can do with the FaxFinder system. Three softwa re programs are invol ved: the FaxFinder Client Softwar e, the Multi-Tech Ti[...]

Chapter 6: FaxFinder Client Software O peration Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 73 2. At the FaxFinder Send Fax screen: A. Enter the recipient’s name and faxing phon e number in the “Name” and “Phone Num ber” fields. (Add prefix 9 if needed.) B. Click Add Recipient . C. Click No when asked “Would you[...]

Chapter 6: FaxFinder Client Software O peration Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 74 Sending a Fax To send a fax by printing from an application progra m on a client PC, follow the steps listed below. 1. The FaxFinder client software must be installe d on the PC. (See the sectio n “Installing FaxFinder Client So[...]

Chapter 6: FaxFinder Client Software O peration Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 75 However, you can send faxes thro ugh th e FaxFinder without bringing up the FaxFinder Clie nt Software screen.[...]

Chapter 6: FaxFinder Client Software O peration Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 76 5. At the application program (for example, a word processi ng prog ram or drawing program ), p rint to the FaxFinder. Setting the destination of the printing job varies from prog ram to p rogram. For the common Notepad text edito[...]

Chapter 6: FaxFinder Client Software O peration Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 77 To assign the FaxFinder as the default printer simu ltaneously for all appli cation p r ograms that print, use the Windows Printers dialog box. To adjust fax-specific parameters (like re solution and paper size), right-cli ck on t[...]

Chapter 6: FaxFinder Client Software O peration Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 78 6. After the printing has been initia ted by the applicati on program, the FaxFinder Send Fax screen will appear. Click on Address Book . When the Address Book scree n appears, click “Add. ” At the New Contact screen, enter th[...]

Chapter 6: FaxFinder Client Software O peration Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 79 The “Cover Page Style” chosen will determine h ow thi s information will appear on the fax cover page. You can select a standard style from the “Cover P age Style” drop-down menu or create a style of your own in the Templa[...]

Chapter 6: FaxFinder Client Software O peration Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 80 Scheduling Fax Transmissions The FaxFinder allows yo u to send a fax immediately or delay its transmissio n until a later time. Perhaps the most common motivations for delayed faxin g are to enjoy the lower phone rates that may ap[...]

Chapter 6: FaxFinder Client Software O peration Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 81 7. The fax will be sent at the scheduled time. You can view the e vent as it happens in the FaxFinder client software Device Status screen or after the fact in the Fax Log screen. Re-Sending a Failed Fax Locate the failed fax in t[...]

Chapter 6: FaxFinder Client Software O peration Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 82 Putting Pending Faxes on Hold and Rescinding the Hold Suppose you have sent a fax to 10 reci pients and, sh ortly after clicking on S end Fax, you realize that there is something incorrect in the conte nt of your fax (it may be so[...]

Chapter 6: FaxFinder Client Software O peration Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 83 At that point, the FaxFinder will complete the fax in progress that is being sent to the second recipi ent. However, the fax to the third recipi ent is still listed as “Pending” in the Pending Faxes tab of the FaxFinder Fax Cl[...]

Chapter 6: FaxFinder Client Software O peration Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 84 She could view the details of the fax and , at her option, view the fax again. She could re-schedule the fax for a later time.[...]

Chapter 6: FaxFinder Client Software O peration Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 85 She could “delete” the fax, which means that that fax transmi ssion would ne ver be completed. Pause is canceled on reboot . If she shuts down her com puter for the day while leaving this fax in a “pending” state, that fax[...]

Chapter 6: FaxFinder Client Software O peration Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 86 Setting Fax Retry Number and Interval You can set the FaxFinder client software to retry a fax tr ansmi ssion if it fails on the first attempt. You can set both the number of additional attempts and the in terval between each addi[...]

Chapter 6: FaxFinder Client Software O peration Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 87 Sending One Fax Containing Multiple Documents The FaxFinder allows yo u to include multiple documents in a single fax transmission. Tho se multiple documents could come from the same or different application programs. 1. Consider [...]

Chapter 6: FaxFinder Client Software O peration Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 88 3. You can also add to the list of files to be faxed out by includi ng items that you have stored. In the “Documents” pane of the FaxFinder Send Fax screen, click Add . You could then browse to find, for example, a fax that yo[...]

Chapter 6: FaxFinder Client Software O peration Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 89 Forwarding a Fax Suppose you recei ve a fax using the FaxFinder s yste m. Suppose that fax message is something you want to pass along to another party in fa x form at a later date (for example, Rocky Mountain Construction Company[...]

Chapter 6: FaxFinder Client Software O peration Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 90 4. In the FaxFinder Send Fax screen, specify a recipient for the fa x. The recipient could eith e r come from your Address Book or be entered by typing the Name and Phone Number in the approp riate fields and clicking “Add Re ci[...]

Chapter 6: FaxFinder Client Software O peration Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 91 Receiving a Fax The FaxFinder Ser ver delivers incomin g faxes to client P Cs in their email inboxes. 1. A DID phone directory number must be assign ed to the client PC at the FaxFinder Server. 2. The client PC and the FaxFinder s[...]

Chapter 6: FaxFinder Client Software O peration Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 92 5. The FaxFinder client opens the email message. The incoming fax message take s the form of a graphic file attachment. The FaxFinder Server ha s a ssigned the file an automatic file name. 6. The FaxFinder client can open the fil [...]

Chapter 6: FaxFinder Client Software O peration Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 93 Using the Multi-Tech Tiff Viewer The Multi-Tech Tiff Viewer program ha s a variety of fe atures that enhance the vi ewing of fax messages in graphic file form (thumbnails, zoo ming, spot magnificati on, scrolling, rotating, etc.).[...]

Chapter 6: FaxFinder Client Software O peration Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 94[...]

Chapter 6: FaxFinder Client Software O peration Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 95 While most of these features are commo n to many gr aphical programs, some warra nt a bit of explanation. Copy . The Copy function allows you to copy the fax file and inse rt it into a different application program. See “Importi[...]

Chapter 6: FaxFinder Client Software O peration Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 96 Spot Magnifying Glass . In this viewing mode, a magnifying glass icon (cursor) appears. It can be used in one of three ways to magnify any por tion of the image: (a) Cli ck over Area, (b) Click-and- Hold Over Area, (c) Scan the Gr[...]

Chapter 6: FaxFinder Client Software O peration Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 97 Click-and-Hold over Area . Two additional windows will appe ar. The cursor itself becomes a small secondary wi ndow of fixed size. The same image al so appears on a third window. You ca n adjust the size of the secondary wind ow b[...]

Chapter 6: FaxFinder Client Software O peration Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 98 Importing Fax Images into Othe r Application Programs The Copy command in the Multi-Te ch Tiff Viewer allows y ou to import the fax image into other application programs. In the illustration below, a fax has been Copied from the M[...]

Chapter 6: FaxFinder Client Software O peration Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 99 Setting Up Your Address Book Manually The Address Book in the FaxFi nder Client Software adds significan t convenience to the system. When recipient contact inform ation has been entered in the Address Boo k, this information will[...]

Chapter 6: FaxFinder Client Software O peration Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 100 5. A Contact – Recipient screen will appear presentin g the contact info for this particular recipient. 6. When you click on “A ddress Book” at the FaxFind e r Send Fax screen, this same contact list will appear. 7. When yo[...]

Chapter 6: FaxFinder Client Software O peration Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 101 Setting Up Your Address Book by Synchronizing with Outlook What Synchronization Means During synchronizatio n, entries from the FaxFinder Cli ent Address Book and from the specifi ed folder of MS Outlook are merged into one list [...]

Chapter 6: FaxFinder Client Software O peration Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 102 3. Click on Browse . Select the de sired folder from the Select Contact Folder (Outlook:) screen. Click OK . If a confirmation screen appears, click OK . At the Options screen, click OK . 4. In the FaxFinder Fax Client Software, [...]

Chapter 6: FaxFinder Client Software O peration Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 103 5. Right-click on Outlook Synchronize r a nd select Sy nchronize w ith Outlook . The Outlook Contact information will be copied in to the FaxFinder Address Book. Entries from the FaxFinder Address Book (if any) will also be copie[...]

Chapter 6: FaxFinder Client Software O peration Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 104 Using Stock Cover Pages Faxes are often accompanied by a cover page that specif ies from whom it was sent, to whom it was sent, the date, and other details about the sending an d receiv ing parties. The FaxFinder system offers se[...]

Chapter 6: FaxFinder Client Software O peration Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 105 3. When the FaxFinder Send Fax screen appears, it w ill list the document we want to fax in its “Documents” pane. Next we mu st specify a recipi ent. The recipient could either b e chosen from the Addres s Book or specified d[...]

Chapter 6: FaxFinder Client Software O peration Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 106 4. The FaxFinder Send Fax screen app ears again but this time our recipient has been ente red.[...]

Chapter 6: FaxFinder Client Software O peration Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 107 5. Since we intend to use a cover page, we click “Use Cover Page” and then sel ect a stock cover pag e from the “Cover Page Style” drop-do wn list. We can then type a subject for the fax message a nd type a cover page not[...]

Chapter 6: FaxFinder Client Software O peration Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 108 Suppose we choose the style called “BoldComplete.” We can vie w it by clicking “View/Edit” on the FaxFinder Send Fax screen. The requested file will appear in the Template Editor screen.[...]

Chapter 6: FaxFinder Client Software O peration Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 109 6. To see how the cover p age appears after the send er an d recipient information has been aut omatically inserted, click Preview Fax. This is how the fax cover page will be sent. 7. To send the fax, simpl y click Send Fax in th[...]

Chapter 6: FaxFinder Client Software O peration Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 110 Creating or Modifying Cover Page Styles The Multi-Tech Cover Page Gene rator program allows you either to produ ce custom cover pages o r to use existing style templates. In this section, we w ill describe both processes, ma king[...]

Chapter 6: FaxFinder Client Software O peration Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 111 2. The main Template Editor screen will appear. Open it to full-screen size.[...]

Chapter 6: FaxFinder Client Software O peration Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 112 3. Several types of objects can be added to a cover page file. These are listed in the Insert pulldown menu. The commands to create these objects can be invoked either here or from buttons on the Tool Bar. We will invoke various [...]

Chapter 6: FaxFinder Client Software O peration Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 113 To insert an automated field, you must click on the “Edit Box” button and then d rag open a box at the desired place on the screen. Typically, one would pl ac e the label of the category using the Static Text icon first and t[...]

Chapter 6: FaxFinder Client Software O peration Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 114 6. Enter the field label in the Static Text box. Be sure to allow enough room for the size of font you have chosen. If the box is too small for the font size, the text will be cut off. To select font, the font style, and font siz[...]

Chapter 6: FaxFinder Client Software O peration Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 115 7. Select the “Edit Box” (or “Field Text”) cursor labeled ab and drag to open the desired field. Double-click on the box you have opene d. The Item ID screen will appear. Scroll down the list and highlight the field type [...]

Chapter 6: FaxFinder Client Software O peration Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 116 You might want the automated field value to be placed on a line or in a recta ngle. If so, you could use the line cursor to put a line beneath the edit box or use the rectangle cursor to place a rectangle around the edit box. You[...]

Chapter 6: FaxFinder Client Software O peration Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 117 8. To add a graphic file to the cover page template, click on the Im age icon . Then browse to the directory that contains the desired graphic file. Files of type bmp and tif can be inserted into cover pages. Insert graphics file[...]

Chapter 6: FaxFinder Client Software O peration Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 118 Modifying Existing Cover Page Templates Note : While all five stock co ver page style s can be readily customized, the st yles “PlainComplete” and “Plain Short” are especially well suited to custo mization. In most cases,[...]

Chapter 6: FaxFinder Client Software O peration Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 119 For our example, we will rename the file rmc1.cpg, for the purposes of our fictitiou s company, Rocky Mountain Construction, Inc. 4. You can use the Tab key to skip from f ield to field in the template. Note, however, that any va[...]

Chapter 6: FaxFinder Client Software O peration Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 120 5. Add company logo at top of cover page. For our example, we will add the graphi c file “ff-rocky-mtn-logo1.bmp” to the cover page. In the Insert menu of the Template Editor, select “Im age.” Browse to the location of th[...]

Chapter 6: FaxFinder Client Software O peration Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 121 6. Add company slogan to bottom of template. For the purposes of our fictitious company, Rocky Mountain Construc tion, Inc., we will use the slogan “Building on New Hori zons.” Select the “Static Text” cursor label ed N a[...]

Chapter 6: FaxFinder Client Software O peration Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 122 7. In the File menu, select “Save As” and overwrite the f ile using the same filen ame used in step 3, saving it in the ‘Application Data’ directory for the FaxFinder client software. (For Windows NT4/2000, this will be C[...]

Chapter 6: FaxFinder Client Software O peration Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 123 9. When the fax is sent, the ‘automated’ fields on the cover page template will be filled in with information from the Address Book (if the recipient is listed there). Click on “P review Fax” in the FaxFinder Send Fax scr[...]

Chapter 6: FaxFinder Client Software O peration Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 124 Cover Page Generator Menu/Icon Command Descriptions File Menu FaxFinder Cover Page Generator Soft ware Menu Command Definitions (cont’d) Command Name Icon Short- cut Description File Menu commands New Ctrl + N Creates new cover[...]

Chapter 6: FaxFinder Client Software O peration Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 125 Edit Menu The Undo command (al so accessible u sing the keyboard sho rtcut Ctrl + Z and the button) reverses the effect of the last command . Insert Menu FaxFinder Cover Page Generator Soft ware Menu Command Definitions (cont’d[...]

Chapter 6: FaxFinder Client Software O peration Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 126 FaxFinder Cover Page Generator Soft ware Menu Command Definitions (cont’d) Command Name Icon Description Insert menu commands Static Text Use to insert text objects needed in the cove r page template. These uses include labels [...]

Chapter 6: FaxFinder Client Software O peration Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 127 View Menu FaxFinder Cover Page Generator Soft ware Menu Command Definitions (cont’d) Command Name Icon Description View Menu commands Zoom In Use to view a smaller area of the cover page template file in greater magnification. [...]

Chapter 6: FaxFinder Client Software O peration Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 128 Settings Menu FaxFinder Cover Page Generator Soft ware Menu Command Definitions (cont’d) Command Name Icon Description Settings Menu commands Font Brings up Font dialog box in which font, font size, and font style can be set. G[...]

Chapter 6: FaxFinder Client Software O peration Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 129 Reporting Failed Faxes to the Administrator Occasionally clients will re ceive em ail messages from the FaxFinder that pertain to faxes that have failed partially or entirely. That is, some or all of the in tended pages of the fa[...]

Chapter 7: Server Operation Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 130 Chapter 7 – Ser v er Oper at ion Fax Log Email Messages The FaxFinder administrator will receiv e an email after ev ery user-specified n faxes have been handled by the FaxFinder ( n is the total of faxes s ent and receiv ed). The subject of the em[...]

Chapter 7: Server Operation Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 131 Front Panel LEDs Label Identifier Name Description General LEDs Power On if unit is on. Status Flashing Green = unit is functioning p roperly Solid Red = unit is having its software updated. DO NOT TURN OFF if Status LED is solid red. Off = system i[...]

Chapter 7: Server Operation Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 132 Dealing with Failed Fax Reports Occasionally clients will re ceive em ail messages from the FaxFinder that pertain to faxes that have failed partially or entirely. That is, some or all of the in tended pages of the fax may arri ve in a form that can[...]

Chapter 8: Device Manager Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 133 C h a p t e r 8 - D ev i ce M a n a g e r Instal lat ion & Oper at ion Installing Device Manager Software The process of installing the Device Manager software is explained in the illustration below.[...]

Chapter 8: Device Manager Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 134 Operation: Applicability of Device Manager To what devices does Device Manag er pertain? The Devi ce Manager software applies to FaxFinders, CallFinders, and to the MA 100 Multi-Access Dial-Up Et hernet Link unit. One of Devi ce Manager’s main funct[...]

Chapter 8: Device Manager Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 135 How to Access Command Command Name Summary Update [Firmware] Updates “server” firm ware and channel firmware of a device (FaxFinder, CallFinder, or Multi- Access unit). Set Phonebook Sharing Determines whether a device (FaxFinder, CallFinder, or M[...]

Chapter 8: Device Manager Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 136 Opening the Device Manager Software 1. To launch the Device Manage r program from the Windows deskt op, go to Start | Programs | Device Manager | Device Manager . 2. The Device Manager main screen will appear.[...]

Chapter 8: Device Manager Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 137 Device Manager Main Screen The Device Manager’ s main screen lists the devices (F a xFinders, CallFinders, or Multi-Acce ss units) that are working together as a system. In a FaxFi nder sys tem, for example, the system generally can consist of one F[...]

Chapter 8: Device Manager Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 138 Main Screen Menu or Column Description File menu Contains the Exit command whi ch closes the Device Manager prog ram. Edit menu Allows you to add a device (FaxFinder, CallFinder, or Multi-Access unit) to the system. Allows you to synchronize phonebook[...]

Chapter 8: Device Manager Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 139 Device Manager “Edit” Menu Edit Menu Command Description Synchronize Phonebooks Transfers phoneb ook data from a Primary FaxFinder unit to all FaxFin ders designated as Copy units. The phoneboo k sharing statuses of the FaxFinders (Primary, Co py,[...]

Chapter 8: Device Manager Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 140 Synchronizing Phonebooks As noted earlier, this command applie s to FaxFinde rs, CallFinders, and to MA100 Multi-Access units. The steps of the procedure are describ ed below using a FaxFinde r as an example device. When FaxFinder phon ebooks are sync[...]

Chapter 8: Device Manager Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 141 3. Invoking synchronization . In the main Device Manager screen, open the Edit menu and select Synchronize Phonebooks . The Synchronize Phone Books screen will appear alo ng with a series of transient screens (denoting tftp data transfers ) and confir[...]

Chapter 8: Device Manager Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 142 Adding Devices Any FaxFinder/CallFinder/ MultiAccess unit to be added to the system and come under the management of the Device Manager softwa re must be connected to the same IP network as the computer running the Device Manager softwa re. To add a F[...]

Chapter 8: Device Manager Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 143 Right-Click Menu for Selected FaxFinder Device Right-Click Menu Command Description Delete Dis-associates the selecte d device (FaxFinder, CallFinder, or Multi-Access unit) from the system of devices listed in the Device Mana ger software Devic e colu[...]

Chapter 8: Device Manager Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 144 Deleting a Device Invoking the Dele te command removes the selected device (FaxFinder, CallFinder, or M ulti-Access unit) from the system. Once deleted, the device w ill no longer be under the management of the Device Manager software. Click Yes at th[...]

Chapter 8: Device Manager Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 145 Saving a Configuration Each type of device in the FaxFinder/Ca llFinder/MultiA ccess family sav es all of its settings (IP add ress, password, modem parameters, DID channel parame ters, phone book settings, etc.) internally. This group of settings is [...]

Chapter 8: Device Manager Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 146 Restoring a Configuration To re-install on the device (FaxFi nder, CallFinder, or MultiAccess unit) a group of settings (configuration) previously saved on the co mputer running the Devic e Manager software, use the Resto re Configuration command. Dev[...]

Chapter 8: Device Manager Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 147 Updating Firmware When Update comm and is invoked, the Update [ Device ] N.N.N.N screen app ears. From this screen you specify which type of code (serve r, POTS modem, or, for FF110 or CF220, DID channel mode ms) to update with which firmware file. Fr[...]

Chapter 8: Device Manager Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 148 Setting Phone Book Sharing The phonebook of a Primary FaxFinder unit is a so urce or central phonebook. Phone n umbers should be entered into this phonebook. The central phoneboo k list is downloaded (by u se of Synchronize Phonebooks command) from th[...]

Chapter 8: Device Manager Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 149 Firmware Updating Process - Detailed Over time, new versions of FaxF inder firmware will be issued. Wh en these newer versions become available, you will want to secure the firmware files (typically by downloading them from the MultiTech web site) and[...]

Chapter 8: Device Manager Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 150 2. The Update FaxFinder N.N.N.N screen will appear. The current firmware versions for the FaxFinder’s POTS Modems (1 modem for FF100 and FF110; 2 modems for FF 200; 4 modems for FF420; 8 modems for FF820) will be list ed in the main window. In the b[...]

Chapter 8: Device Manager Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 151 3. Browse to the location of the most recent firmware file. 4. Click Start Update . 5. The FaxFinder – Confirm Upda te screen will appear. Click OK .[...]

Chapter 8: Device Manager Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 152 6. The updating process wi ll take as lo ng as a minut e. During this time, several messages will appear in the Update FaxFinder N.N. N.N window. A transient TFTP screen may appear briefly. If the updating process has been successful, the final messag[...]

Chapter 8: Device Manager Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 153 FaxFinder Server Firmware Update 1. Bring up the Device Manager software main screen. In the Device column, identify the FaxFinder unit on which the update is to be done. Be sure t hat the Status of that FaxFinder unit is idle before continuing. (You [...]

Chapter 8: Device Manager Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 154 In the bottom (and largest) pane of the Update FaxFinder N. N.N.N window, read the list an d write down the version of firmware currently in use fo r the FaxFinder server and its POTS modem s. Compare these versions with the update files that y ou pla[...]

Chapter 8: Device Manager Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 155 6. The updating process wi ll take as lo ng as a minut e. During this time, several messages will appear in the Update FaxFinder N.N. N.N window. A transient TFTP screen may appear briefly. If the updating process has been successful, the final messag[...]

Chapter 8: Device Manager Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 156 8. Repeat steps 1-7 for each FaxFinder unit in the system. NOTE : For proper operation of the FaxFinde r sy stem, including the sharin g of Phone Boo k data, the server firmware version for all FaxFinder uni ts must be the same. 9. The updating proces[...]

Chapter 8: Device Manager Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 157 3. A transient screen will appear while the ‘wi zar d’ program prepares to un-install the software. 4. At the ‘Welcome’ screen, select “Re move” to uninstall the FFCF Manager software or sel ect “Repai r” (or “Modify”) as needed to[...]

Chapter 8: Device Manager Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 158 5. At the next screen, confirm your decision to unin stall the Device Manager software b y clicking Yes . 6. A transient screen appears whil e files are being removed. 7. At the ‘completion’ screen, click Finish .[...]

Chapter 9: Troubleshooting Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 159 Chapter 9 – Troubleshooting 1. What if I can't see the web page for my FaxFinder ? REMEDY : Is the status LED on the FaxFinder unit blinking? If not, then the unit is either m alfunctioning or not turned on. If the Status LED is blinking, t he[...]

Chapter 9: Troubleshooting Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 160 No email message after mail server setup (cont’d) If pinging the mail server by its domain name fa ils, then try pi nging it by using its IP address (if this can be dete rmined). If you su cceed in pinging the mail server b y its IP address but yet[...]

Chapter 9: Troubleshooting Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 161 3. What if the modem doesn't answer a call on the DID line? REMEDY . Use this procedure if DID Modem Config uratio n cannot be confirmed (that is, if during a test call to one of the system's DID phone n umbers, you fail to see the "Wa[...]

Chapter 10: Regulatory Information Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 162 Chapter 10 – R eg ulator y Inf orm at ion 47 CFR Part 68 Telecom 1. This equipment complies with Part 68 of the 47 CFR rules and the requirements adopted by the ACTA. Located on this equipment is a label that contain s, among other informat[...]

Chapter 10: Regulatory Information Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 163 12. Manufacturing Information: Manufacturer: Multi-Tech Systems, Inc. Trade Name: FaxFinder Model Number: FF110 Registration No: AU7USA-46014-MD-E Ringer Equivalence: 0.4B Modular Jack (USOC): RJ11C or RJ11W (single li ne), RJ12 Service Cente[...]

Chapter 10: Regulatory Information Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 164 Canadian Limitations Notice Notice: The ringer equival ence number (REN) assigned to each terminal de vice provides an indication of the maximum number of terminal s allowed to be connec ted to a telephone inte rface. The termination on an in[...]

Chapter 10: Regulatory Information Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 165 WEEE Statement (Waste Electrical and Electronic Equipment) July, 2005 The WEEE directive places an obligation on EU-based m anufacturers, distri butors, retailers and importers to take back electronics pr oducts at t he end of their useful li[...]

Chapter 11: Warranty, Se rvice, & Repair Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 166 Chapter 11: W arranty , Ser v ic e, & Re p a i r Multi-Tech Warranty Statement Multi-Tech Systems, Inc., (hereafter “MTS”) warrant s that its products will be free from defects in material or workmanship for a period of two,[...]

Chapter 11: Warranty, Se rvice, & Repair Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 167 DHL courier services, or by airmail parce l post; shipments made by any othe r method will be refused. A Returned Materials Authori zation (RMA) is requir ed for product s shipped from outside the U.S.A. and Canada. Please contact u[...]