Nortel Networks i2021 Series manual

i 2021 ISDN Telelset i 2021 Series ISDN Teleset User's Guide i 2021 Comcodes Black: 300411246 Misty Cream: 300131661 7 - 22 - 02 004 - LUC - I0001 - B[...]

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i 2021 ISDN Teleset i Mandatory Customer Information Federal Communications Commission (FCC) Requirements This equipment complies with Part 68 of the FCC Rules. The FCC registration information is located on a label affix ed to the bottom of the Teleset. If requested, you must provide the telephone company with the following information: Facilities[...]

i 2021 ISDN Teleset ii IMPORTANT SAFETY INSTRUCTIONS When using your telephone equipment, basic safety precautions should be followed to reduce the risk of fire, electric shock, and personal injury. § Read and follow all instructions. § Follow all warnings and instructions marked on the product. § Disconnect the telephone from the telephone line[...]

i 2021 ISDN Teleset TABLE OF CONTENTS iii INTRODUCTION ............................................................................... 1 ISDN i 2021 S/T Telesets ................................................................. 1 About This Manual .......................................................................... 1 FEATURES ................[...]

i 2021 ISDN Teleset TABLE OF CONTENTS iv View ............................................................................................ 60 Protecting Keys from Being Overwritten ......................................... 61 Disabling the Automatic Download ................................................. 62 Protecting Specific Keys from an Autom[...]

i 2021 ISDN Telelset 1 INTRODUCTION ISDN i 2021 S/T Telesets Thank you for purchasing the i 2021 voice only Integrated Services Digital Network (ISDN) Teleset. This Teleset meets the highest standards of quality to give you years of excellent service. The i 2021 works with your local service provider to give you advanced, easy - to - use features. [...]

i 2021 ISDN Teleset 2 n TILTING DISPLAY (BAC KLIT) Your Teleset has a Liquid Crystal Display (LCD) with 9 settings for the optimum - viewing angle. It displays Caller ID information, CalLog entries, and is used to set up and manage Teleset operation. n CLOCK AND ALARM The display includes a time - of - day clock , and a timer that shows how long yo[...]

i 2021 ISDN Teleset 3 n CALL RECORD Your Teleset stores the information from the last 40 unanswered calls, the last 30 answered calls, and the last 30 outgoing calls. n CALL TIMER On each new call, the timer displays the elaps ed time of the call. Placing a new call resets the timer for the new call. n HEADSET JACK Inserting the headset plug into t[...]

i 2021 ISDN Teleset 4 INSTALLATION Before installing your phone, review the Safety Instructions located at the front of this manual. Make sure you have the correct model Teleset and associated parts for your applications. Choose a flat work surface with good lighting and easy access to cords and jacks. Avoid placing the Teleset where it is exposed [...]

i 2021 ISDN Teleset 5 Fig. 2 : Line and Power Jacks Line and Po wer Connections – i 2021 Teleset The i 2021 Teleset must be connected to the line through an NT1 device. This device presents the 2 - wire U interface to the line, and the 4 - wire S/T interface to the Teleset. The Teleset is powered over the phone line. This method conforms to a sta[...]

i 2021 ISDN Teleset 6 Fig. 3 : NT1 Leads PS1/PS2 Switch Settings n If power is supplied on pins 7&8, set the PS1/PS2 switch to PS2. n If power is supplied on pins 3&6, 4&5 on ly, set the PS1/PS2 switch to PS1. n If power is supplied on pins 3&6,4&5,7&8, set PS1/PS2switch to PS2. n If your NT1 does not supply power, you must [...]

i 2021 ISDN Teleset 7 Point - to - Point Cir cuits A point - to - point application typically has the Terminating Resistors “On” at both ends of the interface. Fig. 5 : Terminating Resistor Range Passive - Bus or Mult ipoint These may be new terms to you, so we will define them so you can better understand their meaning. Passive Bus means that [...]

i 2021 ISDN Teleset 8 Fig. 6 : Terminating Resistor Settings for Farthest Teleset In the following application, the NT 1 is equal in distance to both i 2021 phones. The Terminating Resistors are set to “On” at one of the phones and at the NT1. Fig. 7 : Terminating Resistor Settings for Equal Distance Telesets Line Configuration To ensure the pr[...]

i 2021 ISDN Teleset 9 the teleset will display the SPIDs for you. Simply choose the correct SPID. If the switch does not support AutoS PID, you will have to manually enter the SPID. Check with your service provider or system administrator for the correct information. n DIRECTORY NUMBER The telephone numbers appearing on your line. n CALL APPEARANCE[...]

i 2021 ISDN Teleset 10 Installing the Logo Plate[...]

i 2021 ISDN Teleset 11 Assembling the i 2021[...]

i 2021 ISDN Teleset 12 Softkeys An understanding of softkey operation is requ ired in order to install and operate the i2021 Teleset. Directly below the display are four softkeys , vertically - oriented to the display. The location of these keys corresponds to menu choices that appear directly above them in the LCD window. For example, pressing the[...]

i 2021 ISDN Teleset 13 Choosing Search returns the next screen, assuming the Directory is empty. Connecting THE i 2021 - AUTO - INSTALL 1. Assemble the i 2021 2. Verify the PS1/PS2 switch located on the bottom of the T eleset is set correctly. See page 6 for further information on setting the PS1/PS2 switch. 3. Verify the Terminating Resistor (TR) [...]

i 2021 ISDN Teleset 14 The Auto - Install programming choices are: n Adjust Contrast – Select Yes or No. n SPID – If the switch supports Auto - SPID you will be prompted to choose a SPID. If your switch does not support Auto - SPID, press the “Change” softk ey and enter the SPID. After entering the SPID press “Save”. n The Teleset will [...]

i 2021 ISDN Teleset 15 AUTO - SPID Auto - SPID is a National 2 and National 3 ISDN feature. Not all switch types and not all service providers support the Auto - SPID feature. If Auto - SPID is supported, follow the procedure shown bel ow. AUTO - SPID PROCEDURES When the countdown timer stops, or is aborted, the Teleset automatically sends the Auto[...]

i 2021 ISDN Teleset 16 AUTO - DOWNLOAD After the SPID has been accepted by the switch, the i 2021 will download the Call Appearance and Feature information from the switch. On completion of the download, the display will momentarily show the following and then continu e with the Auto - Install. Connecting the i 2021 - MANUAL - INSTALL 1. Assemble t[...]

i 2021 ISDN Teleset 17 To manually choose the switch type, press MENU , MORE , MORE , Con fig , Switch . The display will show the current selection and the choices available. MANUALLY ENTERING TH E SPID 1. Press MENU , MORE , MORE , Config, MORE , MORE , SPID . 2. Press Change if you want to edit the SPID. Pressing Change will not e rase the displ[...]

i 2021 ISDN Teleset 18 When the SPID entry is complete, the Teleset must be pr ogrammed. The i 2021Teleset can download the switch parameters, and/or can be manually programmed. MANUAL SWITCH DOWNLO ADING Switch parameters may be downloaded from the switch to the Teleset over the ISDN line. A download can be requested up to three times in a five - [...]

i 2021 ISDN Teleset 19 key is the default or primary key. This key must remain a Call Appearance key. All of the other 15 keys are programmable. It is important to check with your system administrator to see how your Teleset is provisioned at the switch. You will have at leas t one Directory Number (DN) and at least one, or more, Call Appearances ([...]

i 2021 ISDN Teleset 20 The first three programmable keys should be lit. These three keys are the default CA keys. In our example, we will enter DN 847 - 555 - 4736 with two CAs, DN 847 - 555 - 1234 with 4 CAs, and DN 847 - 555 - 4321 with one CA. The first two DNs will have a Bearer Service of Speech and the third will have a Bearer Service of Audi[...]

i 2021 ISDN Teleset 21 Since the first DN, 847 - 555 - 4736 has only two Call Appearances and there are three Call Appearances lit, press the third CA key to turn that CA off. After you completed the DN/CA selections, press Save . The display will now allow you to move to the second DN. Press the Next softkey. All of the Call Appearance keys will b[...]

i 2021 ISDN Teleset 22 Enter the second DN as a seven - dig it number. Enter the Bearer Service as Speech, and then press Save . The third DN in the example has only one CA. That DN/CA will be assigned to key 7. Press the Next softkey until there are no Call Appearances lit. Press Change , select CA key 7, it wi ll light. Enter the third DN, 555432[...]

i 2021 ISDN Teleset 23 ASSIGNING THE CONFER ENCE/TRANSFER/DROP/C ALL FORWARD/CALL PICKUP FEATURES MANUALLY The following sections describe how you assign these features. 1. Press MENU , MORE , MORE , Config , SetKey , SetFA . The display shows as follows: 2. Press FA to scroll the features on the display. 3. The following features: PkUp (Call Picku[...]

i 2021 ISDN Teleset 24 Setting Up the Teleset ADJUSTING THE DISPLA Y VIEWING ANGLE The display module on the i 2021 Teleset tilts for ease of viewin g. This is a handy feature when reflections from room lighting or instrument placement make the display less readable. Select any of nine angle settings by lifting the display from the rear with your f[...]

i 2021 ISDN Teleset 25 SETTING THE BACKLIGH TING OPTIONS The i 2021 Teleset incorporates a two - line, 24 character, adjust able, backlit display. There are three settings for the backlight feature: off, on, and dynamic. OFF – When the backlight feature is set to off, no backlighting is present. ON – When the backlight feature is on, the backli[...]

i 2021 ISDN Teleset 26 Press MENU to exit. SETTING THE DATE AND TIME CLOCK Setting the time and date are important to the accuracy of your Teleset. This is important because the alarm clock and the Call Log features are dependent on setting the correct time and date. The graphic flowchart may be useful in setting the time. Set the time as follows: [...]

i 2021 ISDN Teleset 27 3. The next screen is used to edit the clock functions. Example: 4. Enter the clock digits and press Save . Pressing Save returns the following screen. RINGING PATTERNS Your Teleset has up to ten different ringing pattern s to signal incoming calls. Se t the pattern as shown below. 1. Press MENU , then MORE . When the screen [...]

i 2021 ISDN Teleset 28 2. On this screen you choose the ringing pattern ( RingPattern ). This selection returns a screen prompting you to select a ringing pattern (0 - 9). As a n example, we press the digit 3 on the keypad. We confirm 3 on the following screen and press Accept to enter your choice. NOTE: Before accepting, the ring volume can be adj[...]

i 2021 ISDN Teleset 29 Press MENU to return to the startup screen. The SaVol key sets the default level of the ringing pattern. The Ring Pattern l evel returns to this volume setting if the Teleset power is reset. The Ringing Pattern volume may be adjusted at any time by pressing the volume keys while the Teleset is ringing. The Teleset will rememb[...]

i 2021 ISDN Teleset 30 Numbers (PDN), which are used by your service provider to identify a particular phone. Some other attributes of PrimCA: n Executive/secretarial applications. n Conjunction with RLP (Ringing Line Preference). n User line identification. The Primary Line feature works in conjunction with Ringing Line Preference. Ringing Line Pr[...]

i 2021 ISDN Teleset 31 4. If you encounter a red Call Appearance key, the Teleset will display the message, “Invalid - Not a General CA”. This means the Call Appearance has previously been programmed as a Conference, Priority, or a Terminate Only Call Appearance. If this is the case, you must first go to the Conference, Priority, or Terminate O[...]

i 2021 ISDN Teleset 32 INTERCOM Intercom is a Call Appearance assigned by the telephone company switch to be used as an intercom . To manually program a hardkey as an intercom, press MENU , MORE , MORE , Config , ICOM . Select the Call Appearance to be used as an Intercom, by pressing it. In our example, Key 16 was pressed. If the Key chosen is ava[...]

i 2021 ISDN Teleset 33 To return to Manual Answer, press the Manual Answer key. SPEED DIAL KEY ASSIG NMENT You can assign Speed Dial numbers to individual hardkeys. Programmable hardkeys may only be assigned to a single function/feature. If a hardkey is already assigned, it cannot also be used for a Speed Dial key. This activity should be coordinat[...]

i 2021 ISDN Teleset 34 2. If a hardkey lights, it means that key is already assigned a Speed Dial number. Press the hardkey you wish to program a s a Speed Dial key. Each Speed Dial key will store 32 digits. The display will only show 21 digits of the number. The complete number can be viewed by using the volume control key. If a number is entered [...]

i 2021 ISDN Teleset 35 For example, if the number 91010xxx01188x01234567890,,98765 is entered as a speed dial the number would be shown as: In this display: “No” Means the number being entered “<” Means there is hidden digits to the left of the number “,” Is a pause entered in the dialing string The first few digits displayed are 789[...]

i 2021 ISDN Teleset 36 After the entire number is viewed, press the edit key and edit the number as above. To originate a call using the Speed Dial key, press the button that has been programmed with the number to be dialed. The Teleset will automatically select a line and dial the number. An alternate operatio n is to go off - hook on the handset [...]

i 2021 ISDN Teleset 37 1. Press MENU , Alarm 2. Press Change . 3. Enter the date you want the alar m to sound, or press Daily , then press Save .[...]

i 2021 ISDN Teleset 38 4. Enter the time (hour, minute), then press Save . If you wish to enter additional alarms press Next and repeat the above. Password Selection A password (numeric) can safeguard your directory entries and progra mming. Forgetting your password may mean resetting the Teleset to the manufacturer’s initial settings. You may lo[...]

i 2021 ISDN Teleset 39 5. This number is your password . Write it down. You are prompted to confirm the pas sword. 6. To begin Level 2 protection, press the MENU key now. 7. To begin Level 3 protection, press the LockAll softkey. Level 3 protects the Teleset’s entire menu system. 8. Press LockAll . 9. Press MENU to exit.[...]

i 2021 ISDN Teleset 40 Changing the Language on Keycaps and Displa y Certain keycaps are available in three languages. These user changeable keycaps are shown below. The Teleset will also allow the user to choose a display language. English French Spanish MENU MENU MENU MUTE SOUR MUTE HOLD ATTENT ESPERA REDIAL RECOMP VOL.LL CHANGING THE KEYCAPS Usi[...]

i 2021 ISDN Teleset 41 OPERATION S Voice Operation Most of the operations described to this point are switch related or controlled. Voice Operation consists of features/options controlled by the Teleset. Terms and Nomenclature Of all the terms used in basic telephony, none is more wi dely used than “On - Hook and Off - Hook.” They refer to plac[...]

i 2021 ISDN Teleset 42 MORE key flashes, you can press the key to return to the previous menu. n MUTE The MUTE button toggles the microphone - on and off - for the handset, headset, and speakerphone. A steady light (red) lights the key when active. n REDIAL This key is handy for calling frequently busy numbers. Press this key to redial the last (ma[...]

i 2021 ISDN Teleset 43 The time/date entry flashes until it is set. The menus for the Ca llLog and Directory are accessed by pressing the softkey directly below the word. Placing Calls The two methods of placing calls are On - Hook and Off - Hook dialing. DIALING OFF - HOOK 1. Lift the handset (go Off - Hook ), listen for dial tone and note the ste[...]

i 2021 ISDN Teleset 44 calls the oldest ringing Prime Call Appearance is answered (See PrimCA Primary Call Appearance ). This is the most common operation. 3. Key 1 Preference , the Teleset will always go off - hook on Key 1 regardless if the Call Appearance is ringing or idle. 4. No Preference , the user must select a Call Appearance key every ti [...]

i 2021 ISDN Teleset 45 Fig. 9: Calling Party Name Hold Key During a call, you can answer an incoming call or initiate another call by pressing the Hold key. The original call is held until you return to it. Automatic Hold is a standard feature of National ISDN. This operates by pressing another Call Appearance key while on a call. Your call is auto[...]

i 2021 ISDN Teleset 46 TRANSFERRING INCOMIN G CALLS 1. Answer the incoming call. 2. Press the Conf/TR , or the Transfer key, which ever key applies to your service. 3. Place an outgoing call. When you hear ringing – press Transfer . 3– WAY CONFERENCING CONFERENCING TWO OUT GOING CALLS 1. Place the first call. 2. Press the Conf or the Conf/Tr so[...]

i 2021 ISDN Teleset 47 The Conf key will always change to AdNext . If you only subscribe to 3 - Way Conferencing , you cannot add any more to the conference. CONFERENCING AN INCO MING CA LL TO AN OUTGOING CA LL 1. Answer the incoming call. 2. Press Conf and proceed as explained above. CONFERENCING AN OUTG OING CALL TO AN INCO MING CALL 1. Place the[...]

i 2021 ISDN Teleset 48 The Drop Feature The Drop softkey will be available whenever the Teleset is off hook. The function of the Drop feature varies depending on the call state. n When off hook to dial tone or a partially dialed number, or a ringing number, pressing the Drop key will disconnect the current call and cause the i 2021 to revert back t[...]

i 2021 ISDN Teleset 49 TELESET FEATURES Redial Press this key to automatically dial the last manually dialed , or Speed Dialed number. This is especially handy when trying to connect to a frequently busy number. 1. Go Off - Hook. 2. When dial tone is received, press the REDIAL key. Pressing this key without going Off - Hook enables the speakerphone[...]

i 2021 ISDN Teleset 50 Press Search to display the following screen. If the directory is empty, the next screen appe ars. At this point, the user may either press Next or Prev to scroll through the entries or press Add to enter a name from the keypad. When the keypad is pressed, the display will change as shown below.[...]

i 2021 ISDN Teleset 51 To enter the name, press the same key s that are used to dial numbers on the touchtone keypad. For example: the name ED is entered by pressing the letters E and D which are found, along with F , on the numeric key ( 3 )on the keypad. Press the key once and D is entere d. Press it twice for E , three times for F and a fourth t[...]

i 2021 ISDN Teleset 52 call. To access the call records, press the CalLog or NewLog softkey on the startup screen. Among the calls st ored are: n Incoming calls. n Outgoing calls. n Unanswered calls. Forty call records are saved in the Unanswered log, and thirty call records are saved in the Answered and Outgoing logs. VIEWING THE CALL LOG S WITH C[...]

i 2021 ISDN Teleset 53 VIEWING THE CALL LOG S WITH CALLING PARTY NUMBER ONLY To access the call records observe the following directions. From the startup screen press the CalLog , or NewLog softkey. Choose Unans to view the unanswered calls, Answer to view calls that were answered, or Outgoing to view calls that were originated. Press CalLog , Una[...]

i 2021 ISDN Teleset 54 To dial from the Call Log press Tel if the Calling Party Name is being displayed. Then press Edit . To add a prefix to the telephone number, simply add the digits using the dial keypad. Use the --- > key to position the cursor over the number to delete or change. The --- > key will go one space past the last digit of th[...]

i 2021 ISDN Teleset 55 When the number is transferred to the Directory, you have an opportu nity to edit the name. n Use the ∗ key to enter an asterisk or a hyphen. n Use the # key to enter a pound sign or apostrophe. n Use the 0 key to enter a space n Use the DN softkey to toggle between the name and the telephone number.[...]

i 2021 ISDN Teleset 56 ADVAN CED FEATURES DSS/BLF (Direct Station Select, Busy Lamp Field) DSS – This feature allows calls to be transferred to a station without dialing the station on the keypad. BLF – For use by attendant console s - When an incoming call rings the main number, an attendant can use this feature to check the status of a line f[...]

i 2021 ISDN Teleset 57 To disable a softkey: Press MENU , MORE , MORE , Config , SetKey , SetFA . The display will show the softkeys and the Feature Activ ator/Indicator assigned to the feature. Press the FA softkey to scroll through the list of features. When the feature softkey to be removed is displayed, press Clear . In the following display Fw[...]

i 2021 ISDN Teleset 58 Key Mapping The i 2021supports a local feature called Key Mapping . The purpose of the Key Mapping feature is to allow features that have Feature Activators higher than Key 16 to appear on a hardkey. For example, the North American ISDN Users Forum (NIUF) recommends using Key 57 as a Call Forward key. Key 57 defaults as a sof[...]

i 2021 ISDN Teleset 59 Press MENU to exit the idle menu. At this point the hardkey you selected will be the Feature you entered. Pressing that key will activate or deactivate (toggles) the feature. For a complete list of the NIUF recommended Feature Keys contact your service provider. Inspect Inspect is a National ISDN feature. Check with your loca[...]

i 2021 ISDN Teleset 60 The i 2021 Teleset contains feature keys up to key 96. Feature keys above key 16 are automatically assigned to softkeys. However, all keys may be mapped to hardkeys if desire d. For further information, refer to the paragraph that explains “key mapping.” To Use the Inspect feature, press the Inspect Feature key. You can t[...]

i 2021 ISDN Teleset 61 assignments. This results in returned instruments, unnecessary expense and loss of use. Press MENU , View , Key . The Teleset will now display each key and the feature assigned to that key. Press the Next or Prev softkey to step through each key. Or Press the hardkey that you wish to view Or Dial the key number using the touc[...]

i 2021 ISDN Teleset 62 Disabling the Automatic Download To prevent the switch from changing any keys by preventing an Automatic Parameter Download , press MENU and then dial 99 on the touchtone keypad. Press Disable . Protecting Specific Keys from an Automatic Download To prevent the swit ch from changing any keys on a key - by - key basis, press M[...]

i 2021 ISDN Teleset 63 Key Clicks Key clicks can be enabled or disabled by pressing MENU , and dialing 96 on the touchtone keypad. Disable Logging Call logs can be disa bled completely so that no calls will log, or, they can be disabled so “shared” Call Appearances will not log. DISABLING CALL LOGS COMPLETELY To disable Call Logging so NO calls[...]

i 2021 ISDN Teleset 64 2. Select the test you wish to run. 3. Press the MENU key to exit. Error Types have “or bit relation”. This means the code being displayed may be a combination of more than one error code. For example, if the error code displayed is “10”, it would mean an “S - Interface” has error has occurred in self - test. If t[...]

i 2021 ISDN Teleset 65 MAINTAINING THE TELE SET Checking the FW Version If you experience a problem with the i 2021you may be asked to ver ify the firmware version. To check the FW version of the i 2021, press MENU , View , Version . The display will show the version number. Loading FW Firmware can be replaced and the i 2021 can be updated usi ng t[...]

i 2021 ISDN Teleset 66 CAN’T SET DSS/BLF, C ONFCA, OR OTHER CA T YPES n The Teleset defaults all Call Appear ances to PrimCA types. Only General Call Appearances can be changed. 1. Go to PrimCA and set the desired Call Appearances to General Call Appearances. 2. Set the new CA Type. CAN’T SET CALL APPEA RANCES BACK TO PRIMC A n The Call Appeara[...]

i 2021 ISDN Teleset 67 GLOSSARY The definitions in this Glossary refer to the i 2021 Teleset only. Bearer Service - also known as Bearer Capability. The type of service th at can be accessed on the “B” channel. Typical Bearer Services are voice, data, and audio, Call Appearance (CA) - A hardkey on the Teleset that is programmed for voice commun[...]

i 2021 ISDN Teleset 68 not be lost if memory power is removed from the telephone. On/Off - Hook - When a Call Appearance LED is lit and the user is listening to dial tone, is comm unicating, or has an active call on hold. A handset removed from the cradle does not necessarily mean the Teleset is off - hook. The i 2021 can be on - hook with the hand[...]

i 2021 ISDN Teleset ii INDEX 2 2nd Ring ............................................. 29 A Accessories .......................................... 3 Alarm Clock .................................. 2, 36 Auto Hold ............................................ 2, 45 Install .............................................. 13 SPID .........................[...]

i 2021 ISDN Teleset ii Redial ....................................... 42, 49 Speaker ...................................... 2, 42 Volume/Ringer ................... 2, 29, 42 Headset Jack ........................................ 3 Hold Key ...................................... 42, 45 Hold, Automatic ........................... 2, 45 I Idle Line Pre[...]

i 2021 ISDN Teleset iii Signal ................................................. 11 Soft Keys ............................................ 12 Softkeys Disa ble .......................................... 57 Speaker Phone .............................. 2, 42 Speed Dial ................................... 33, 34 SPID ..................................[...]