Pitney Bowes ADDRESSRIGHT DA500 manual

PB Form SV61026 Rev . B 7/04 © 2004 Pitney Bowes Inc. All Rights Reserved Printed in the USA Web Site: www .pb.com Customer Support: 1-800-522-0020 Product Name: DA500, DA550 Model Number: W660, W680 For Service or Supplies *sv61026Revb* Printed on recyclable paper 1 Elmcroft Road Stamford, Connecticut 06926-0700 www .pb.com AddressRight TM Printe[...]

Notice The use of this information by the recipient or others for purposes other than the repair , adjustment or operation of Pitney Bowes equipment may constitute an infringement of patent and/or other intellectual property rights of Pitney Bowes or others. Pitney Bowes assumes no responsibility for any such use of the information. Except as provi[...]

T able of Contents Pitney Bowes DA500/DA550 Operator Guide i Chapter 1, DA500/DA550 Overview W elcome to the DA500/DA550 ................................... 1-2 Using This Guide ......................................................... 1-2 System Requirements ................................................. 1-3 Getting Help .......................[...]

T able of Contents Pitney Bowes DA500/DA550 Operator Guide ii Setting Up a Job ..................................................... 3-4 1. Set the Separator Gap .................................. 3-7 2. Center the Wireframe under the Material ....... 3-9 3. Set the Feed Angle ........................................ 3-11 4. Position the Sliding Fe[...]

T able of Contents Pitney Bowes DA500/DA550 Operator Guide iii Appendix A, Control Panel Menus Using the Control Panel .......................................... A - 2 Using the Menus ...................................................... A-3 Using the Main Menu ............................................... A-5 Main Menu Diagram .................[...]

T able of Contents Pitney Bowes DA500/DA550 Operator Guide iv[...]

Chapter 1 The DA500/ DA550 Printer Overview The Pitney Bowes DA500/ DA550 is a versatile, easy- to-use desktop printer designed for addressing applications. This chapter explains what's in this guide, and tells you how to order sup- plies and where to get mor e information about using your DA500/DA550. In this chapter: W elcome to the DA500/DA[...]

1-2 Pitney Bowes DA500/DA550 Operator Guide 1 • DA500/DA550 Printer - Overview Using This Guide Refer to this guide for information about printer setup, operation and troubleshooting. It is divided into the fol- lowing chapters: Chapter 1, Introduction Contains an overview of the DA500/DA550 Operator Guide, information about ordering supplies and[...]

Pitney Bowes DA500/DA550 Operator Guide 1-3 DA500/DA550 Printer - Overview • 1 Chapter 6, T r oubleshooting Contains a list of possible problems and their solutions. Appendix A, Control Panel Menus Explains the Main Menu and Setup Menu options avail- able on the DA500/DA550 control panel. Appendix B, Specifications Provides har dware and material[...]

1-4 Pitney Bowes DA500/DA550 Operator Guide 1 • DA500/DA550 Printer - Overview Before Y ou Call... Please see Chapter 6, T roubleshooting , for a description of common problems and their solutions. If you need to call, please have the following information at hand: • Product name: DA500/DA550. • Serial number: See back of unit. • Nature of [...]

Pitney Bowes DA500/DA550 Operator Guide 1-5 DA500/DA550 Printer - Overview • 1 Y ou'll find the latest information about our products and services as well as answers to frequently asked technical questions. Pitney Bowes offers several very useful options for your DA500/DA550: • Envelope Designer™ Plus lets you create a profes- sional loo[...]

1-6 Pitney Bowes DA500/DA550 Operator Guide 1 • DA500/DA550 Printer - Overview The following supplies are available for your DA500/ DA550 printer: • Single Black Ink Cartridge (order number 711-1) • Single Color Ink Cartridge (DA550 only) (order number 660-5) • 4 Pack of Black Ink Cartridges (order number 660-9) Ordering Supplies (continued[...]

Setting Up the DA500/DA550 Printer This chapter explains how to unpack, assemble and connect your new printer . In this chapter: Unpacking the Printer ............ 2- 2 Package Contents ................. 2 -3 Setting Up the DA500/DA550 ..... .................... 2- 4 Choosing a Location .............. 2 -5 Important Safety Notes ......... 2- 5 Asse[...]

2-2 Pitney Bowes DA500/DA550 Operator Guide 2 • Setting Up the DA500/DA550 Printer Unpacking the Printer As you remove the DA500/DA550 contents fr om the box, check the parts against the list on the opposite page. (Shipped Assembled) 1 2 3 4 6 5 7[...]

Pitney Bowes DA500/DA550 Operator Guide 2-3 Setting Up the DA500/DA550 Printer • 2 Package Contents 1. DA500 or DA550 Printer 2. Output Stacker 3. Wire Frame with Feed Ramp, W asher and Retaining Knob (Input Material Stacker as- sembled) 4. Long Sliding Fence 5. Power Cor d 6. Short Sliding Fence 7. Parallel Cable Not Shown: • Printer Driver So[...]

2-4 Pitney Bowes DA500/DA550 Operator Guide 2 • Setting Up the DA500/DA550 Printer The assembled printer should look like the picture below . The parts you have to put together are identified. Refer to this picture as you set up your printer . Follow the steps on pages 2-7 through 2-15. The following pr oduct orientation will be useful in perform[...]

Pitney Bowes DA500/DA550 Operator Guide 2-5 Setting Up the DA500/DA550 Printer • 2 Follow these guidelines and safety precautions when selecting a location for your printer . • Place the printer on a table or other stable, level surface within the cable's length (Parallel 10 feet max. - Serial 15 feet max.) of your computer . • Allow for[...]

2-6 Pitney Bowes DA500/DA550 Operator Guide 2 • Setting Up the DA500/DA550 Printer Once you've placed the printer in a suitable location, assemble the printer components in the following order: NOTE: Do not plug the printer into the power source until you've completed steps 1-4. 1. Install the wireframe input stacker (page 2-7). 2. Inst[...]

Pitney Bowes DA500/DA550 Operator Guide 2-7 Setting Up the DA500/DA550 Printer • 2 1. Attach the Wire Frame to the Printer . 1. Hook the bottom edge of the wire frame under the tabs in the frame slide. 2. Rotate the wire frame and insert the curved metal bar on the bottom of the frame into the height adjustment slot. See photos below . Assembling[...]

2-8 Pitney Bowes DA500/DA550 Operator Guide 2 • Setting Up the DA500/DA550 Printer Assembling the DA500/ DA550 (continued) 2. Install the Sliding Fence The DA500/DA550 has two fences—a long one and a short one. Use the short fence when printing material smaller than a #10 envelope. Use the long fence for larger material. Slide the square edge o[...]

Pitney Bowes DA500/DA550 Operator Guide 2-9 Setting Up the DA500/DA550 Printer • 2 Printed material is deposited in the output stacker tray . The tray can stack up to 150 #10 envelopes. Slide it under the output area of the printer as shown below , then center it on the output area. Right to left placement of the tray varies with the size of the [...]

2-10 Pitney Bowes DA500/DA550 Operator Guide 2 • Setting Up the DA500/DA550 Printer Connecting the DA500/ DA550 to Y our Computer 4. Connecting the Parallel Cable or Serial Cable Use the parallel cable supplied to connect the DA500/ DA550 to your computer , or use an approved serial cable. Each end of the parallel cable has a connector . One end [...]

Pitney Bowes DA500/DA550 Operator Guide 2-11 Setting Up the DA500/DA550 Printer • 2 3. Align the end of the cable connector labelled “Computer” with the printer port on your com- puter , then push the cable connector into the port. Secure the connection by tightening the scr ews on either side of the connector . 4. T o connect a Serial Cable [...]

2-12 Pitney Bowes DA500/DA550 Operator Guide 2 • Setting Up the DA500/DA550 Printer 1. Connect the female end of the power cord to the power receptacle in the interface panel. Refer to the figure on page 2-10. 2. Plug the male end of the power cord into a gr ounded outlet. Please review the safety informa- tion on pages 2-9 and 2-10. 6. T ur n Po[...]

Pitney Bowes DA500/DA550 Operator Guide 2-13 Setting Up the DA500/DA550 Printer • 2 7. Install the Ink Jet Cartridges (Color & Black). The printer uses Ink Jet Cartridges for printing. Y ou must install a black only cartridge (DA500), or a black and a color cartridge (DA550), before you can print. T o begin: 1. With the printer on, press the [...]

2-14 Pitney Bowes DA500/DA550 Operator Guide 2 • Setting Up the DA500/DA550 Printer Installing and Removing the Ink Jet Cartridges (continued) 9. Close the T ransport Door . 10. The prompt asks about resetting the ink level. Select "YES" if you have installed a new cartridge. Otherwise, select "NO". 11. Press Enter . The displ[...]

Pitney Bowes DA500/DA550 Operator Guide 2-15 Setting Up the DA500/DA550 Printer • 2 8. Removing the Ink Jet Cartridges T o r emove or replace the ink jet cartridges, follow these steps: 1. With the printer on, press the On Line key until the display reads OFF LINE. 2. Open the T ransport Door of the printer . 3. Press the Cartridge key on the con[...]

2-16 Pitney Bowes DA500/DA550 Operator Guide 2 • Setting Up the DA500/DA550 Printer This page is intentionally blank[...]

DA500/DA550 Basics In this chapter you'll lear n about key features of the DA500/DA550 printer and how to adjust it to meet the requir ements of your print jobs. In this chapter: Printer Features ..................... 3-2 Set Up the Job ....................... 3-4 Set the Separator Gap ........... 3-7 Center the Wireform .............. 3-9 Set[...]

3-2 Pitney Bowes DA500/DA550 Operator Guide 3 • DA500/DA550 Basics The DA500/DA550 has the following features: Speed (pieces per hour): up to 10,000 # 10 envelopes, 3 lines, 10 pt, Black Print Qualities Draft, Letter , Executive Internal Fonts: 13 (14 including Code 3 of 9 Bar code) Optional Font Card Font Point Size: 4 to 30 Material Thickness: [...]

Pitney Bowes DA500/DA550 Operator Guide 3-3 DA500/DA550 Basics • 3 Printer Featur es (continued) Font Size Font size refers to the size of each typeface. The DA500/ DA550 uses from 4 to 30 point size for internal or down- loaded fonts. Material Thickness Thickness refers to the size of the material that is pro- cessed through the printer . The DA[...]

3-4 Pitney Bowes DA500/DA550 Operator Guide 3 • DA500/DA550 Basics Other printer features include: • Ink Jet technology with shuttling head. • Interface to a standar d IBM® compatible com- puter . • Prints a USPS POSTNET certified bar code. • LCD menu display available in seven languages. • Memory capable of storing up to eight jobs. ?[...]

Pitney Bowes DA500/DA550 Operator Guide 3-5 DA500/DA550 Basics • 3 2. Input Area Where you stack material for printing. Y ou'll make most setup adjustments in this general area. 3. Interface Panel (Not Shown) Located on the lower part of the rear cover , the panel has the ON/OFF switch, parallel cable connector and power cord r eceptacle. 4.[...]

3-6 Pitney Bowes DA500/DA550 Operator Guide 3 • DA500/DA550 Basics Setting Up A Job (continued) 10. OutputStacker T ray Printed material is deposited in the stacker (catch) tray . The tray holds about 5" of material. 11. Output Area Where printed material is ejected fr om the printer . 12. Exit Rollers (Not Shown) Guides the printed material[...]

Pitney Bowes DA500/DA550 Operator Guide 3-7 DA500/DA550 Basics • 3 The following procedur e describes the steps for setting up a job. 1. Set the Separator Gap Switching from one material type to another requir es setting the gap between the separators and the feed roller before printing begins. T o find the corr ect spacing, refer to the figure o[...]

3-8 Pitney Bowes DA500/DA550 Operator Guide 3 • DA500/DA550 Basics Setting the Separator Gap Setting Up A Job (continued) H-Block Lock Knob Place a sample piece against the input wall and between the separator fingers and the feed roller Support Plate[...]

Pitney Bowes DA500/DA550 Operator Guide 3-9 DA500/DA550 Basics • 3 When you set the feed gap for a number 10 envelope, the width of the envelope will fall completely under the inside and middle H-Blocks, but only half way under the outer H- Block. 1. In this case, remove the sliding fence, then follow this procedur e: (refer to the figure on the [...]

3-10 Pitney Bowes DA500/DA550 Operator Guide 3 • DA500/DA550 Basics Setting Up A Job (continued) Lock Lever[...]

Pitney Bowes DA500/DA550 Operator Guide 3-11 DA500/DA550 Basics • 3 Setting Up A Job (continued) 3. Set the Feed Angle The feed angle of the wireframe input stacker depends on the type of material you're running: • Heavy material: adjust to a low angle. • Standard material : adjust to the center (45 degree Angle). • Light material : ad[...]

3-12 Pitney Bowes DA500/DA550 Operator Guide 3 • DA500/DA550 Basics 4. Position the Sliding Fence Setting Up A Job (continued) Y our printer comes with two sliding fences—a long one and a short one. Use the long fence for number 10 enve- lopes and larger materials. Use the short fence for materi- als smaller than a number 10 envelope. T o posit[...]

Pitney Bowes DA500/DA550 Operator Guide 3-13 DA500/DA550 Basics • 3 Once your printer is set up, you can load material and make a test print. Avoid misfeeds by following these precautions: 1. Make sure the input ar ea is free of dust and other matter . 2. T ake a manageable amount of material and while holding it as shown, fan all sides of the ma[...]

3-14 Pitney Bowes DA500/DA550 Operator Guide 3 • DA500/DA550 Basics Setting Up A Job (continued) 6. Adjust the Position of the Feed Ramp With a stack of material loaded: 1. Loosen the lock knob that holds the feed ramp in position. 2. Lower the feed ramp until the top of the bottom piece of the stack reaches the middle of the feed ramp. 3. Tighte[...]

Pitney Bowes DA500/DA550 Operator Guide 3-15 DA500/DA550 Basics • 3 7. Adjust the Media Thickness Lever The media thickness lever sets the distance between the printhead and the material. Use it to compensate for differ ent material thicknesses. The lever is located inside the printer under the transport door , as shown below . Setting Up A Job ([...]

3-16 Pitney Bowes DA500/DA550 Operator Guide 3 • DA500/DA550 Basics IMPOR T ANT : Make sure the r ollers do not touch any printed area of the material. If this happens, the rollers will act like a printing press and imprint a faint impression at incremental distances on the material. If this happens, move the roller or rollers towar d the nearest[...]

Pitney Bowes DA500/DA550 Operator Guide 3-17 DA500/DA550 Basics • 3 Output Stack Height The output stacker holds up to five inches of material before it becomes necessary to r emove the stack from the bin. The optional W760 stacker increases capacity to 300 #10 envelopes. NOTE: As the stack approaches the 5" limit, ther e is a potential for [...]

3-18 Pitney Bowes DA500/DA550 Operator Guide 3 • DA500/DA550 Basics 9. Print a T est Piece 1. Make sure material is loaded pr operly . (Or you can use a single test piece if you'd like to check your setup adjustments.) 2. T ur n the printer ON. The On/Off switch is located on the interface panel at the rear of the machine. W ait for the prin[...]

Using the DA500/DA550 With Y our Computer This chapter has instructions for installing the DA500/DA550 printer driver and selecting the printer from a computer application. In this chapter: Printer Driver Software ............. 4-2 Selecting Printer Properties ..... 4- 3 Using the Printer Properties Windows ....................................... 4[...]

4-2 Pitney Bowes DA500/DA550 Operator Guide 4 • Using the DA500/DA550 with Y our Computer Before you can use your printer with your computer , you must install a printer driver . The driver gives your com- puter information about the printer you're using, and tells the printer about the settings you want to use in your print job. If you have[...]

Pitney Bowes DA500/DA550 Operator Guide 4-3 Using the DA500/DA550 with Y our Computer • 4 Selecting Printer Properties This section describes printer properties and use of the windows for selecting the available options. T o access the main properties window , follow these steps: 1. Click the "Start" button in the task bar , then select[...]

4-4 Pitney Bowes DA500/DA550 Operator Guide 4 • Using the DA500/DA550 with Y our Computer NOTE: An explanation of items in each windows is also available by doing the following: • Right click an item to display the "What's This" button. • Right or left click this button to display the information about the selected item. Use of[...]

Pitney Bowes DA500/DA550 Operator Guide 4-5 Using the DA500/DA550 with Y our Computer • 4 Use the Comment area to make a statement about the printer . For example, you might want to indicate what the printer should be used for and when it is available. If this printer is shared, the comment entered in this ar ea displays on the computers sharing [...]

4-6 Pitney Bowes DA500/DA550 Operator Guide 4 • Using the DA500/DA550 with Y our Computer T o display the Sharing window , left click the Sharing tab in the Pr operties window . T o configur e the printer for private use, choose the "Not Shared" option. Only the user logged onto the computer will be able to use this printer . The window[...]

Pitney Bowes DA500/DA550 Operator Guide 4-7 Using the DA500/DA550 with Y our Computer • 4 T o display the Port window , left click the Port tab in the Properties window . The displayed list shows the available ports, the associ- ated port monitor , and the printers that use the ports. T o add another port to the display list, click "Add Port[...]

4-8 Pitney Bowes DA500/DA550 Operator Guide 4 • Using the DA500/DA550 with Y our Computer T o display the Advanced window , left click the Advanced tab in the Properties window . T o make the printer available 24/7, select the "Always available" option. T o configur e the printer for limited availability , select the "Available fro[...]

Pitney Bowes DA500/DA550 Operator Guide 4-9 Using the DA500/DA550 with Y our Computer • 4 The name of the installed driver displays in the "Driver" area. This usually matches the name of the print device. T o install a new driver , click "New Driver" to launch the Add Printer Driver Wizard. Follow the prompts to select and ins[...]

4-10 Pitney Bowes DA500/DA550 Operator Guide 4 • Using the DA500/DA550 with Y our Computer T o dir ect the printer to keep printed documents in the queue, select the "Keep printed documents" option. T o make the printer's advance d featur es available, select the "Enable advanced printing features" option. T o change the [...]

Pitney Bowes DA500/DA550 Operator Guide 4-11 Using the DA500/DA550 with Y our Computer • 4 Using the Printer Pr operties Window (continued) T o display the Color Management window , left click the Color Management tab in the Pr operties window . T o allow the system to select the best colors fr om the available profile, choose the "Automatic[...]

4-12 Pitney Bowes DA500/DA550 Operator Guide 4 • Using the DA500/DA550 with Y our Computer Using the Printer Pr operties Window (continued) T o display the Security window , left click the Security tab in the Pr operties window . Pitney Bowes does not recommend Networking. There - fore, adding or r emoving permissions should not be used at this t[...]

Pitney Bowes DA500/DA550 Operator Guide 4-13 Using the DA500/DA550 with Y our Computer • 4 Using the Printer Properties Window (continued) T o display the Device Settings window , left click the Device Settings tab in the Properties window . Pitney Bowes r ecommends that you leave the manufac- turer -set default as it is in this window and refer [...]

4-14 Pitney Bowes DA500/DA550 Operator Guide 4 • Using the DA500/DA550 with Y our Computer The following steps explain how to select the DA500/ DA550 printer from a Windows softwar e application. The steps are similar for most applications. Y ou can also refer to your application's documentation for specific instruc- tions on installing sele[...]

Pitney Bowes DA500/DA550 Operator Guide 4-15 Using the DA500/DA550 with Y our Computer • 4 Once you've made this selection, your print job will auto- matically go to the DA500/DA550 printer when you select File/Print provided the DA500/DA550 is selected as the default printer). Remember to change the printer selec- tion back to your regular [...]

4-16 Pitney Bowes DA500/DA550 Operator Guide 4 • Using the DA500/DA550 with Y our Computer This page is intentionally blank.[...]

Printer Maintenance This chapter describes the maintenance procedur es you should perform on a regular basis to keep your printer running trouble-fr ee. In this chapter: Preventive Maintenance ........ 5-2 Cleaning .................................. 5-2 Print Quality Problems .......... 5-2 Exit Rollers ............................. 5-3 Sensor ....[...]

5 • Printer Maintenance 5-2 Pitney Bowes DA500/DA550 Operator Guide Preventive Maintenance Clean print head, cartridge, ink surfaces and covers with plain water only . (Water works best!) Clean all rubber rollers with isopr opyl, denatured and rubbing alcohol only . Use of any other cleaning solvents will void all warranties. Keep petr oleum base[...]

Printer Maintenance • 5 Pitney Bowes DA500/DA550 Operator Guide 5-3 Sensor Location Exit Rollers Sensor Floor Assembly and T op Cover If the right and left exit rollers are misaligned, that is, contact printed surfaces, they can become contaminated with ink. Use water to dampen a soft cloth and remove the ink from the rollers. A film and/or dust [...]

5 • Printer Maintenance 5-4 Pitney Bowes DA500/DA550 Operator Guide Y our DA550 printer allows black (K) to print with color (CMY) at the same time (known as CMYK printing). T o ensure pr oper printing, the black (K) and color cartridges (CMY) need to be correctly aligned. The alignment procedure should be done whenever you replace any of your ca[...]

Printer Maintenance • 5 Pitney Bowes DA500/DA550 Operator Guide 5-5 4 . When the "Reset color (or black) Ink..." prompts displays, press Cartridge/+ to reset the ink if you have just installed a new cartridge; otherwise, press Eject/- if all you need to do is the alignment procedure. 5 . When the "ALIGN INK CARRIDGES" prompt d[...]

5 • Printer Maintenance 5-6 Pitney Bowes DA500/DA550 Operator Guide 8 . Press the (+) or (-) buttons to scroll through the selections (1-15) and choose the number that represents the best horizontal alignment of the upper and lower lines (for the color and black cartridges, respectively). 9 . Insert an envelope into the printer and press ENTER. T[...]

Printer Maintenance • 5 Pitney Bowes DA500/DA550 Operator Guide 5-7 NOTE: The number you selected is highlighted (underlined) and all lines on the envelope should now be aligned. 10 . Press MENU to return to the alignment choice win- dow 11 . Press (+) or (-) to move to the vertical alignment screen.. 12 . Insert an envelope into the printer and [...]

5 • Printer Maintenance 5-8 Pitney Bowes DA500/DA550 Operator Guide 13. Press (+) or (-) to scroll through the selections (1-15) and choose the number that represents the best vertical alignment of the upper and lower lines (for the color and black artridges, respectively). 14 . Insert an envelope into the printer and press ENTER. The vertical ad[...]

Printer Maintenance • 5 Pitney Bowes DA500/DA550 Operator Guide 5-9 15 . Press MENU twice to return to the normal ON LINE screen. CMYK Printing Alignment (DA550 ONL Y continued)[...]

5 • Printer Maintenance 5-10 Pitney Bowes DA500/DA550 Operator Guide This page is intentionally blank.[...]

T r oubleshooting This chapter lists some com- mon printer problems and offers suggestions on how to fix them. In this chapter: Problems and Solutions 6-2 Feed Problems ............... 6-2 Print Quality Problems .. 6-3 Interface Problems ........ 6-4 Serial Pin Connector Diagram .......................... 6-5 Motor Problems ............. 6-6 Barcod[...]

6-2 Pitney Bowes DA500/DA550 Operator Guide 6 • T roubleshooting Pr oblems and Solutions Before contacting our T echnical Operations Center or your Pitney Bowes Customer Service Representative, look for your problem below . If you can solve the problem yourself, you will be able to resume printing sooner . Feed Problems Pr oblem Intermittent Feed[...]

Pitney Bowes DA500/DA550 Operator Guide 6-3 T roubleshooting • 6 Problem No Print Reason: Ink cartridge problem. Solution: Purge ink cartridge (pg A-23). Clean cartridge jets with soft cotton cloth and water (in line with colors as shown). Change to a new cartridge. Problem Gray or Light Print - Black Ink Off Color or Low Intensity - Color Ink - [...]

6-4 Pitney Bowes DA500/DA550 Operator Guide 6 • T roubleshooting Pr oblem Unwanted Bolding Reason: Escape sequence turning on bold or bold selection in printer's menu options is set to bold. Solution: T urn off bolding in software and/or turn bold selection in printer menu OFF . See Appendix A for instructions. If problem still exists, call [...]

Pitney Bowes DA500/DA550 Operator Guide 6-5 T roubleshooting • 6 PRINTER COMPUTER DB25 DB25 C HS GND TXD RXD CTS DSR SIG GND DTR CHS GN D RXD TXD DTR SIG GND CTS DSR 1 2 3 5 6 7 20 1 3 2 20 7 5 6 DB25 DB9 C HS GND TXD RXD CTS DSR DTR SIG GND RXD TXD DTR DSR CTS SIG GND 1 2 3 5 6 7 20 2 3 4 6 8 5 Serial Pin Connector Diagram Connector Diagram[...]

6-6 Pitney Bowes DA500/DA550 Operator Guide 6 • T roubleshooting Problem Barcode (Lower Right) is not Printing Reason: Barcode not enabled Solution: T urn bar code ON using Envelope Designer™ Plus , or the DA500/DA550 print driver or the printer’ s control panel menus. Reason: Missing ZIP Code. Solution: Insert ZIP Code. Reason: Invalid ZIP C[...]

Pitney Bowes DA500/DA550 Operator Guide 6-7 T roubleshooting • 6 Pr oblem Addr ess too High Reason: Address field is within 1/10" of the top edge of the media. Solution: Move addr ess field down to within DMM specifications. Pr oblem Paper Out or Paper Jam Reason: Input ar ea is empty . Solution: Refill the input area. Reason: H-Block separa[...]

6-8 Pitney Bowes DA500/DA550 Operator Guide 6 • T roubleshooting Problem Memory Card Err or Reason: The card was removed while the printer was reading it. Solution: Do not re move the card while the printer is in use. If the card has been r emoved, insert the card, turn the printer of f, then turn the printer on again. use. If the card has been r[...]

Using the Contr ol Panel Menus The printer menus are used to control how your printed material looks. This chapter describes each menu and its options. In this Appendix: Using the Contr ol Panel ....... A-2 Using the Menus ................... A-3 Main Menu ............................. A-5 Setup Menu ......................... A-19 Appendix A[...]

Appendix A • Control Panel Menus A-2 Pitney Bowes DA500/DA550 Operator Guide Use the buttons on the control panel to get to the printer menus, define the print options, run a print job, position the print carriage and turn the printer ON LINE and OFF LINE . Y ou’ll normally perform these actions from within the application you’re using to set[...]

Appendix A • Control Panel Menus Pitney Bowes DA500/DA550 Operator Guide A-3 The DA500/DA550 has two menus, both displayed on the LCD: • Use the Main Menu to control how your printed material looks. • Use the Setup Menu to configure your printer so it will function correctly with your computer . NOTE: The printer must be OFF LINE to access th[...]

Appendix A • Control Panel Menus A-4 Pitney Bowes DA500/DA550 Operator Guide Using the Menus (continued) T o select an option: 1. Press the ON LINE button until the LCD mes- sage displays “OFF LINE ”. 2. T o access the MAIN MENU, press the Menu button. 3. T o access the SETUP MENU, pr ess and hold the Menu button for four (4) seconds. 4. Pres[...]

Appendix A • Control Panel Menus Pitney Bowes DA500/DA550 Operator Guide A-5 Using the Main Menu The Main Menu options are : 1. Address Layout 2. Print Quality 3. Font 4. Barcode 5. Address Recovery 6. Clear Counter 7. Job Settings NOTE: The settings you define in a software appli- cation such as SmartMailer™ override any settings you choose in[...]

Appendix A • Control Panel Menus A-6 Pitney Bowes DA500/DA550 Operator Guide A. DIST ANCE TO RIGHT B. DIST ANCE TO BOTTOM C. LINE SP ACING D. ORIENT A TION E. ORIENT A TION CONTROL Main Menu Menu Options DRAFT EXECUTIVE LETTER A. NAME B. SIZE C. WIDTH D. BOLD E. IT ALIC F . OUTLINE A. LOCA TION B. 5 DIGIT ON/OFF C. 9 DIGIT ON/OFF A. GET ADDRESS B[...]

Appendix A • Control Panel Menus Pitney Bowes DA500/DA550 Operator Guide A-7 1. Address Layout Use the Address Layout option to set up the way an address appears on the printed material. The printable width is limited to 9.4” from the right side of the mail piece. The printable height is 15” measured fr om the bottom edge of the mail piece. D[...]

Appendix A • Control Panel Menus A-8 Pitney Bowes DA500/DA550 Operator Guide 1. Address Layout (continued) B. Distance to Bottom (Bottom Margin) Use this option to set the distance from the top addr ess line to the bottom of the envelope. For #10 envelopes this should be about two inches. Press the + or – buttons to incr ease or decrease the Di[...]

Appendix A • Control Panel Menus Pitney Bowes DA500/DA550 Operator Guide A-9 1. Addr ess Layout (continued) E. Orientation Control The choices are Automatic and Manual. When Orienta- tion Control is set to Automatic, the printer acknowl- edges the orientation commands sent from the com- puter . Setting Orientation to Manual notifies the printer t[...]

Appendix A • Control Panel Menus A-10 Pitney Bowes DA500/DA550 Operator Guide T o use the Addr ess Layout option: 1. Press the ON LINE button until the display r eads OFF LINE. 2. Press the Menu button to display the Main Menu. 3. Press the + or - buttons to scr oll through the Main Menu options until the address layout option appears on the LCD [...]

Appendix A • Control Panel Menus Pitney Bowes DA500/DA550 Operator Guide A-11 Use the print quality option to select the resolution of the printed addresses—Executive, Letter or Draft. NOTE: All color print quality specifications only apply to the DA550. A. Executive Quality Black - 600 x 600 DPI Color 300 x 300 DPI This is the darkest of the t[...]

Appendix A • Control Panel Menus A-12 Pitney Bowes DA500/DA550 Operator Guide T o use the Print Quality option: 1. Press the ON LINE button until the display r eads OFF LINE . 2. Press the Menu button to display the Main Menu. 3. Press the + or – buttons to scr oll through the Main Menu options until the Print Quality option is displayed on the[...]

Appendix A • Control Panel Menus Pitney Bowes DA500/DA550 Operator Guide A-13 3. Font Selection DA500/DA550 has thirteen available fonts (typefaces, plus barcode): Courier , Sans Serif, Roman, OCR A, Quincy , Springer , Hancock, Alpine, Baxter , Marina, Stencil, Windmill, and Silicon. All fonts are scalable from 4 to 30 point size, and can be pri[...]

Appendix A • Control Panel Menus A-14 Pitney Bowes DA500/DA550 Operator Guide 4. B arcode F . Outline Use this option to print only the outline or the edge of the font’ s shape. All recor ds printed using Outline will appear as hollow text. T o select the font options: 1. Press the + or – buttons to scr oll through the Main Menu options until[...]

Appendix A • Control Panel Menus Pitney Bowes DA500/DA550 Operator Guide A-15 4. B arcode (continued) A. Location Press the Enter and + buttons to select the Location where you want the bar code to print. (Lower Right Corner , Above Address, Below Address or tur n Barcode Of f). B. 5-Digit On / Off If a 5-digit barcode is r equired, selecting the[...]

Appendix A • Control Panel Menus A-16 Pitney Bowes DA500/DA550 Operator Guide 4. B arcode (continued) C. 9-Digit On / Of f If a 9-digit barcode is r equired, selecting the 9-digit barcode option (9-Digit ON) lets you print ONL Y a 9-digit bar code. NO 11 DIGIT BARCODE WILL PRINT . 1. Press the + or – buttons to scr oll through the Main Menu opt[...]

Appendix A • Control Panel Menus Pitney Bowes DA500/DA550 Operator Guide A-17 5. Address Recovery Use this option to direct the printer’ s memory to go back a certain number of addresses when an erro r occurs in order to r eprint the address. The options on this menu are: A. Get Addresses B. Clear Memory . A. Get Addresses Select Get Addresses [...]

Appendix A • Control Panel Menus A-18 Pitney Bowes DA500/DA550 Operator Guide 5. Address Recovery (continued) 6. Clear Counter 3. Press the + or – buttons to scr oll through the Address Recovery options until the desired option (A. Get Address or B. Clear Memory) displays on the LCD panel. 4. Press the Enter button to select the desired option.[...]

Appendix A • Control Panel Menus Pitney Bowes DA500/DA550 Operator Guide A-19 7. Job Settings The DA500/DA550 Printer can hold eight job presets in memory . This eliminates the need for changes to the printer setup when you change print jobs. The options on this menu are: A. LOAD B. SAVE. A. Load Select this option to retrieve a previous job setu[...]

Appendix A • Control Panel Menus A-20 Pitney Bowes DA500/DA550 Operator Guide 7. Job Settings (continued) T o use this option to dir ect the printer to Load or Save the Job Setting as a certain number: 1. Press the + or – buttons to scr oll through the Main Menu options until the 7. JOB SETTINGS option appears on the LCD panel. 2. Press the Ent[...]

Appendix A • Control Panel Menus Pitney Bowes DA500/DA550 Operator Guide A-21 Using the Setup Menu T o access the Setup Menu, the printer must be OFFLINE. (The LCD display toggles between ON LINE and OFF LINE ). If the printer is ON LINE , press the ON LINE button once so the LCD displays OFF LINE . Then, press and hold the Menu button for four s[...]

Appendix A • Control Panel Menus A-22 Pitney Bowes DA500/DA550 Operator Guide Setup Menu Menu Options A. SYMBOL SET B. INCH/MILLIMETER C. MENU LANGUAGE 1. H EAVY MEDIA MODE 2. TEST PRINT HEAD 3. PURGE PRINT HEAD 4. LINES PER ADDRESS 5. COMMUNICA TIONS 6. HEX DUMP MODE 7. LANGUAGE 8. ENVELOPE FEED DELA Y 9. ENVELOPE AUTO EJECT 10. ROM REVISION # A[...]

Appendix A • Control Panel Menus Pitney Bowes DA500/DA550 Operator Guide A-23 The only time you need to turn this mode on is when you are using long, heavy envelopes. This option in- creases motor tor que. This option is normally OFF . T o use this option: 1. Press the + or – buttons to scroll thr ough the Setup Menu options until the 1. HEA VY[...]

Appendix A • Control Panel Menus A-24 Pitney Bowes DA500/DA550 Operator Guide 2. T est Print Head Before you select this option, make sure that the material is loaded in the printer input area so you can print a test patter n. T o use this option: 1. Press the + or – buttons to scroll thr ough the Setup Menu options until the 2. TEST PRINT HEAD[...]

Appendix A • Control Panel Menus Pitney Bowes DA500/DA550 Operator Guide A-25 The purging pr ocess clears any clogged ink on the print nozzle. Often this will return the print quality to a normal level. T o select this option: 1. Press the + or – buttons to scroll thr ough the Setup Menu options until 3. PURGE TEST HEAD appears on the LCD panel[...]

Appendix A • Control Panel Menus A-26 Pitney Bowes DA500/DA550 Operator Guide Use this option to set the number of lines in the addr ess field. 1. Press the + or – buttons to scr oll through the Setup Menu options until 4. LINES PER ADDRESS appears on the LCD panel. 2. Press the Enter button to select this option. 3. The LCD displays “LINES/A[...]

Appendix A • Control Panel Menus Pitney Bowes DA500/DA550 Operator Guide A-27 T ransmitting data from the computer to the DA500/ DA550 is by way of the parallel interface or the serial interface. The printer automatically senses the interface through which data is being sent. When the computer uses the DA500/DA550’ s parallel interface no commu[...]

Appendix A • Control Panel Menus A-28 Pitney Bowes DA500/DA550 Operator Guide 5. Communications (continued) C. Wor d Length The choices are (7 DA T A BITS) and (8 DA T A BITS). D. Line T ermination T ypical software line termination is CR=CR;LF=LF . If your software is not typical, the line termination can be modified. The menu choices are (CR=CR[...]

Appendix A • Control Panel Menus Pitney Bowes DA500/DA550 Operator Guide A-29 6. Hex Dump Mode The information provided her e is for those customers who are technically inclined. The Hex Dump Mode option causes the printer to print all commands and data it receives from the computer in a hexadecimal format. Use this feature to check the integrity[...]

Appendix A • Control Panel Menus A-30 Pitney Bowes DA500/DA550 Operator Guide 0 1 2 3 4 5 6 7 8 9 A B C D E F NUL SOH STX ETX EOT ENQ ACK BEL BS NT LF VT FF CR SO SI DLE DC1 DC2 DC3 DC4 NAK SYN ETB CAN EM SUB ESC FS GS RS US SP ! " # $ % & ′ ( ) * + , – • / 0 1 2 3 4 5 6 7 8 9 : ; < = > ? @ A B C D E F G H I J K L M N O P Q R[...]

Appendix A • Control Panel Menus Pitney Bowes DA500/DA550 Operator Guide A-31 6. Hex Dump Mode (continued) EXAMPLE: The capital letter A is a HEX 41. Find the letter A on the above chart, and look towards the top of the chart (MSB) and locate the HEX number 4. Then look to the left side of the chart (LSB) and locate the HEX number 1. Therefor e t[...]

Appendix A • Control Panel Menus A-32 Pitney Bowes DA500/DA550 Operator Guide 7. Language The DA500/DA550 has several language sets installed. The options on the language menu are: A. Symbol Set, B. Inch / Millimeter , C. Menu Language. A. Symbol Set The symbol set contains the Inter national Standar ds Organization (ISO) character set substituti[...]

Appendix A • Control Panel Menus Pitney Bowes DA500/DA550 Operator Guide A-33 7. Language (continued) C. Menu Languages This option changes the LCD control panel menu to the language you want. Supported languages are English, German, French, Italian, Spanish, Dutch and Polish. T o use this option: 1. Press the + or – buttons to scroll thr ough [...]

Appendix A • Control Panel Menus A-34 Pitney Bowes DA500/DA550 Operator Guide 8. Envelope Feed Delay Use this option to feed very glossy material or if extra ink drying time is needed. This option slightly reduces the overall throughput of the printer . T o use this option: 1. Press the + or – buttons to scroll thr ough the Setup Menu options u[...]

Appendix A • Control Panel Menus Pitney Bowes DA500/DA550 Operator Guide A-35 9. Auto Envelope Eject Use this option to automatically eject the last envelope in your job. T o use this option: 1. Press the + or – buttons to scroll thr ough the Setup Menu options until 9. AUTO ENVELOPE EJECT appears on the LCD panel. 2. Press the Enter button to [...]

Appendix A • Control Panel Menus A-36 Pitney Bowes DA500/DA550 Operator Guide 10. ROM Revision Number This option is extremely useful whenever it is necessary to verify the Firmware Revision installed in the printer . It is also useful to determine if your printer requires an upgrade. The Maintenance Count, which is the total number of print cycl[...]

DA500/DA550 Specifications This Appendix contains detailed hardware and ma- terial specifications for the DA500/DA550 printer . Appendix B[...]

Appendix B • Specifications B- 2 Pitney Bowes DA500/DA550 Operator Guide Physical Dimensions 14.7" (37.3 cm) high; 16.2" (41.2 cm) wide; 21.7" (55.1 cm) deep (without wireform). W eight 44.11 lbs. (20 kg), including print cartridges (B & C) and catch bin. Electrical Domestic (DA500/DA550): 120V AC, 60Hz, 1A Inter national (DA50[...]

Appendix B • Specifications Pitney Bowes DA500/ DA550 Operator Guide B- 3 Address Recovery Memory buffer holds a maximum of 20 addresses Print Modes (Print Resolution) Note: All color print quality specifications only apply to the DA550. •Draft: Black - 150 x 600 DPI Color - 300 x 150 DPI •Letter Quality: Black - 300 x 600 DPI Color - 300 x 2[...]

Appendix B • Specifications B- 4 Pitney Bowes DA500/DA550 Operator Guide Downloadable Fonts Supports bitmapped, downloadable fonts. Cartridge Fonts Not Required. Fonts are downloaded with addresses. User -Definable Parameters • Font Characteristics • Address Placement • Barcode Characteristics • Print Quality Equipment Specifications (con[...]

Appendix B • Specifications Pitney Bowes DA500/ DA550 Operator Guide B- 5 2-Dimensional The printer is capable of printing an USPS Certified IBIP barcode as well as all types of 2-D barcodes defined for the countries (UK, Canadian, Euro, Australia etc.) and others to the defined standards. Reference applicable Postal Standards. FIM (Facing Identi[...]

Appendix B • Specifications B- 6 Pitney Bowes DA500/DA550 Operator Guide Stacker Capacity Input Stacker: 200 #10 Envelopes Output Stacker: 150 #10 Envelopes Effective Print Area The printable width is 9.4 inches measured from the right side of the mailpiece. The printable height is 15 inches measured from the bottom edge of the mailpiece. See the[...]

Appendix B • Specifications Pitney Bowes DA500/ DA550 Operator Guide B- 7 Printhead/InkJet Cartridges Cartridges: User -replaceable ink jet Single Black Ink Cartridge - 711-1 Single Color Ink Cartridge - 660-5 - DA550 only 4 Pack of Black Ink Cartridges - 660-9 Print Position Accuracy For a #10 envelope (Acclaim #10 WW Commercial,Regular): Horizo[...]

Appendix B • Specifications B- 8 Pitney Bowes DA500/DA550 Operator Guide Noise Level Idle Mode: <6.6 Bel (A) Operating Mode: <7.3 Bel(A) Operator position: no more than 65 dBa referenced to 20 µpa. Recommended Usage Pitney Bowes has tested this machine under many different conditions and recommends that you do not exceed the usage levels s[...]

Appendix B • Specifications Pitney Bowes DA500/ DA550 Operator Guide B- 9 Material Specifications Approved Media The paper types listed below are approved for use with the DA500/DA550 Printer . Please note that the dimensional limits above apply in all cases, and that all media (flats, envelopes, postcards, catalog envelopes, etc.) must be withou[...]

Appendix B • Specifications B-10 Pitney Bowes DA500/DA550 Operator Guide Catalog envelopes have an opening along their short edge which is closed by a flap with an adhesive seal. Postcards have no folds or bends. The printable side may have a higher surface roughness than the non- printable side. Self-mailers may be of "C," "Z,&quo[...]

Appendix B • Specifications Pitney Bowes DA500/ DA550 Operator Guide B-11 Envelope Sizes Nam e Style Dimensions (Inch ) Dimensions (Metric) Height x Width Height x Width #6-1/4 3-1/2 x 6" 89 x 152 mm #6-1/2 Sq uare 6-1/2 x 6-1/2" 165 x 165 #6-3/4 Commercial 3-5/8 x 6-1/2" 216 x 165 #8-1/2 Sq uare 8-1/2 x 8-1/2" 261 x 261 # 4 B[...]

Appendix B • Specifications B-12 Pitney Bowes DA500/DA550 Operator Guide This page is intentionally blank.[...]

Index[...]

i-2 Pitney Bowes DA500/DA550 Operator Guide Index Index Symbols 5-Digit On / Off A-15 9-Digit On/Off A-16 A Address High 6-7 Address Layout Setting with Menu A-10 Address Recovery Specification B-3 Using Menu to invoke A-17 Address Smudging 6-3 Addresses "Walking" 6-4 Agency Approvals B-2 Approved Media B-9 Approved Media T ypes 3-3 Attac[...]

Pitney Bowes DA500/DA550 Operator Guide i-3 Index E Effective Print Area B-6 Electrical Specifications B-2 Envelope Designer™ 4-15 Envelope Feed Delay A-34 Envelope Sizes Listing of B-7 Environmental Limits B-7 Executive Print Quality A-10 Exit Rollers 3-6, 3-16 Cleaning 5-3 F Feed Angle 3-11 Fence, sliding 3-5, 3-12 Feed Gap, setting • 3-7 Fee[...]

i-4 Pitney Bowes DA500/DA550 Operator Guide Index M Main Menu Options Addr ess Layout A-7 Barcode A-14, A-15 Clear Counter A-17 Fonts A-12, A-13 Job Settings A-18 Print Quality A-10, A-11 Material Loading 3-13 Material Notes B-9 Material Size and Thickness B-7 Material Thickness 3-3 Media Size 3-3 Media Thickness Lever 3-15 5-2 Memory Card Error 6-[...]

Pitney Bowes DA500/DA550 Operator Guide i-5 Index Printing Light 6-3 Not Sharp 6-3 T est Piece 3-18 Printing Alignment, CMYK (DA750 only) 5-4 Problems and Solutions 6-2 Purge Print Head A-25 Purging Printhead 5-2 Q Quick Start Car d 2-3 R Recommended Usage B-8 Recycled Material Print Quality 3-15 Resident Font Enhancements B-3 Resident Fonts Listin[...]

i-6 Pitney Bowes DA500/DA550 Operator Guide Index Specifications Address Recovery B-2 Agency Approvals B-2 Approved Media B-7 Barcode Printing B-3 Cartridge Fonts B-3 Control Language B-2 Downloadable Fonts B-3 Driver Compatibility B-2 Effective Print Area B-4 Electrical B-2 Envelope Sizes B-9 Environmental Limits B-4 Fonts B-3 Interface B-2 Materi[...]

PB Form SV61026 Rev . B 7/04 © 2004 Pitney Bowes Inc. All Rights Reserved Printed in the USA Web Site: www .pb.com Customer Support: 1-800-522-0020 Product Name: DA500, DA550 Model Number: W660, W680 For Service or Supplies *sv61026Revb* Printed on recyclable paper 1 Elmcroft Road Stamford, Connecticut 06926-0700 www .pb.com AddressRight TM Printe[...]