Pitney Bowes DA750 manual

PB Form SV61027 Rev . D 9/04 ©2004 Pitney Bowes Inc. All Rights Reserved Printed in the USA Web Site: www .pb.com Customer Support: 1-800-522-0020 Product Name: DA700, DA750 Model Number: W707, W790 For Service or Supplies *sv61027RevD* Printed on recyclable paper 1 Elmcroft Road Stamford, Connecticut 06926-0700 www .pb.com Ad dre ss Rig ht ™ P [...]

FCC Notice This equipment has been tested and found to comply with the limits for Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable pro - tection against interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency[...]

i SV61027 Rev . D T able of Contents Chapter 1, DA700/DA750 Overview Welcome to the DA700/DA750 ...................................... 1-2 Using This Guide ........................................................... 1-2 System Requirements ................................................... 1-4 Getting Help .........................................[...]

ii SV61027 Rev . D T able of Contents 3. Set the Feed Angle .............................................. 3-12 4. Set the Wire Frame Ramp ................................... 3-14 5. Position the Feed Fence ...................................... 3-15 6. Load Material ....................................................... 3-16 7. Adjust the Media T[...]

iii SV61027 Rev . D T able of Contents Appendix A, Control Panel Menus Using the Control Panel ................................................ A-2 Using the Menus ........................................................... A-3 Using the Main Menu .................................................... A-5 Main Menu Diagram ...........................[...]

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Chapter 1 The Pitney Bowes DA700/DA750 is a versatile, easy-to-use desktop printer designed for addressing applications. This chapter explains what's in this guide, and tells you how to order sup- plies and where to get more information about using your DA700/DA750. In this chapter: The DA700/DA750 Color Printer Overview Welcome to the DA700/D[...]

1-2 SV61027 Rev . D 1 • DA700/DA750 Printer - Overview The Pitney Bowes DA700/DA750 color ink jet printer is a desktop printer used to print addresses, graphics and other information, in color , on a wide range of material of various sizes, construction and composition. With the DA700/DA750 you can define the font, placement, print quality and ba[...]

1-3 SV61027 Rev . D DA700/DA750 Printer - Overview • 1 Chapter 4, Using the DA700/DA750 With Y our Computer Contains instructions for installing the printer driver , select- ing the printer from your software program and sending a mail job from your computer . Chapter 5, Printer Maintenance Describes how to keep the printer clean and functioning [...]

1-4 SV61027 Rev . D 1 • DA700/DA750 Printer - Overview System Requirements T o operate the DA700/DA750 with your computer , your system must meet the following requirements: CPU Pentium II 233 MHZ or greater 64 or more MB RAM recom- mended Operating System* Windows 98 (2nd Edition), Windows ME, Windows ME, Windows 2000, Windows XP Parallel Cable [...]

1-5 SV61027 Rev . D DA700/DA750 Printer - Overview • 1 Phone Support If you need technical support, call Pitney Bowes T echnical Support at: (800) 522-0020. Online Help The DA700/DA750 Print Driver has a built-in help system. Click on Properties from Windows print dialog box. Right click on items in question for the "What's This" H[...]

1-6 SV61027 Rev . D 1 • DA700/DA750 Printer - Overview (Phone Support, continued) Before Y ou Call... Please see Chapter 6, T roubleshooting, for a description of common problems and their solutions. If you need to call, please have the following information at hand: • Model #: W707/W790 • Serial number: See back of unit. • Nature of proble[...]

1-7 SV61027 Rev . D DA700/DA750 Printer - Overview • 1 Y ou can order supplies for your DA700/DA750 printer di- rectly through the Pitney Bowes Supply Line SM . T o place an order , call: (800) 243-7824 or Visit our website at: www .pb.comsupplies Ordering Supplies Y ou'll find the latest information about our products and ser- vices as we[...]

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Chapter 2 This chapter explains how to unpack, assemble and connect your new printer . In this chapter: Unpacking the Printer .................. 2-2 Choosing a Location .................... 2-4 Important Safety Notes ................ 2-4 Assembling the DA700/DA750 ............................. 2-5 Attach the Wire Frame ................ 2-6 Install [...]

2 • Getting Started with the DA700/DA750 Printer 2-2 SV61027 Rev . D Unpacking the Printer As you remove the DA700/DA750 contents from the box, note the components of the printer , labeled below . H-Block Sepa rato rs Wire Frame Assembly Sliding Fence Control Panel (LCD Display and Keypad) Media Thickness Knob[...]

Getting Started with the DA700/DA750 Printer • 2 2-3 SV61027 Rev . D Package Contents • DA700/DA750 Printer • Output Stacker • Wire Frame with Material Prop, W asher and Retaining Knob (Input Material Stacker assembled) • Sliding Fence (long) • Sliding Fence (short) • Power Cord • Parallel Cable • Printer Operating Guide • Print[...]

2 • Getting Started with the DA700/DA750 Printer 2-4 SV61027 Rev . D Follow these guidelines and safety precautions when se- lecting a location for your printer: • Place the printer on a table or other stable, level surface within the cable’s length (Parallel 10 feet max.; Serial 15 feet max.) of your computer . • Allow for adequate space. [...]

Getting Started with the DA700/DA750 Printer • 2 2-5 SV61027 Rev . D Once you’ve placed the printer in a suitable location, assem- ble the printer components in the following order: NOTE: Do not plug the printer into the power source until you’ve completed steps 1-4. 1. Attach the wire frame input stacker (page 2-6). 2. Install the sliding fe[...]

2 • Getting Started with the DA700/DA750 Printer 2-6 SV61027 Rev . D Attach the Wire Frame to the Printer . 1. Hook the bottom edge of the wire frame under the de - flector . The wire frame slides between the feed rollers and the paper deflector . Make sure the front rod is en- gaged into the key slot bottom. Assembling the DA700/ DA750 (continue[...]

Getting Started with the DA700/DA750 Printer • 2 2-7 SV61027 Rev . D Assembling the DA700/DA750 (continued) Install the Sliding Fence The DA700/DA750 has two fences—a long one and a short one. Use the short fence when printing material smaller than a #10 envelope. Use the long fence for larger material. 1. Slide the square edge of the sliding f[...]

2 • Getting Started with the DA700/DA750 Printer 2-8 SV61027 Rev . D Position the Output Stacker T ray Printed material is deposited in the output stacker tray . The tray can stack up to 150 #10 envelopes. Slide it into position under the back of the printer as shown below . Assembling the DA700/ DA750 (continued) Stacker T ray[...]

Getting Started with the DA700/DA750 Printer • 2 2-9 SV61027 Rev . D Connecting the DA700/DA750 to Y our Computer Serial Port Parallel Port 2. Secure the connector by snapping the two wire clips over the corresponding tabs on the connector . Connecting the Parallel Cable or Serial Cable Use the parallel cable supplied to connect the DA700/DA750 t[...]

2 • Getting Started with the DA700/DA750 Printer 2-10 SV61027 Rev . D Connecting the DA700/DA750 to Y our Computer (continued) 3. Align the end of the cable connector labeled “Computer” with the printer port on your computer and push the ca- ble connector into the port. 4. T o connect a Serial Cable (not supplied) to the printer , align the 2[...]

Getting Started with the DA700/DA750 Printer • 2 2-1 1 SV61027 Rev . D Connecting the Power Cord 1. Connect the power cord to the printer at the interface panel, shown below . Plugging in the Power Cord T urning on the DA700/DA750 2. Plug the power cord into a grounded outlet. Please review the safety information on pages 2-4 and 2-5. Once you’[...]

2 • Getting Started with the DA700/DA750 Printer 2-12 SV61027 Rev . D Install the Ink Jet Cartridges The printer uses Ink Jet Cartridges for printing (DA750 uses color and black; DA700 uses black only). Y ou must install a black and a color cartridge in the DA750 (a black only for the DA700) before you can print. T o begin: 1. With the printer on[...]

Getting Started with the DA700/DA750 Printer • 2 2-13 SV61027 Rev . D Removing the Ink Jet Cartridge When you need to remove or replace the ink jet cartridges, follow these steps: 1. With the printer on, press the ON LINE key until the dis - play reads OFF LINE. 2. Open the printhead cover of the printer . 7. Push the cartridge forward (away from[...]

2 • Getting Started with the DA700/DA750 Printer 2-14 SV61027 Rev . D Installing and Removing the Ink Jet Cartridge (continued) 3. Press the Replace Print Cartridge key on the control panel. This moves the carriage to the middle of the print- er . Do not move the cartridge by hand. 4. T o remove the ink jet cartridge, place your thumb on the groo[...]

Chapter 3 In this chapter you'll learn about key features of the DA700/DA750 printer and how to adjust it to meet the require- ments of your print jobs. In this chapter: Printer Features ........................... 3-2 DA700/DA750 Throughput .......... 3-3 Setting Up a Job .......................... 3-6 Set the Separator Gap ................ 3[...]

3-2 SV61027 Rev . D 3 • DA700/DA750 Features and Adjustments The DA700/DA750 has the following features: Speed (Throughput): Refer to chart on next page. Print Qualities: Draft, Letter , Executive Internal Fonts: 13 (14 including Barcode) Optional Font Card Font Point Size: 4 to 30 Material Thickness: 0.003" to .250" Speed Printer speed[...]

3-3 SV61027 Rev . D DA700/DA750 Features and Adjustments • 3 Throughput specifications for the printer have the following parameters in common: 18 average characters per line; 10 pt character size; Roman font; normal print width; bold off; parallel interface; each line terminated with CR LF; each address terminated with FF . (All speeds rated in [...]

3-4 SV61027 Rev . D 3 • DA700/DA750 Features and Adjustments Printer Features (continued) Font Size Font size refers to the size of each typeface, and is mea- sured in points. The DA700/DA750 uses from 4 to 30 point size for internal or downloaded fonts. Material Thickness Thickness refers to the size of the material that is processed through the[...]

3-5 SV61027 Rev . D DA700/DA750 Features and Adjustments • 3 Other printer features include: • Ink Jet technology with shuttling head. • Interface to a standard IBM® compatible computer . • Prints USPS POSTNET certified bar code. • LCD menu display available in seven languages. • Memory capable of storing up to eight jobs. • Printing[...]

3-6 SV61027 Rev . D 3 • DA700/DA750 Features and Adjustments Setting up a print job means adjusting the printer to accom- modate the width, height, thickness and weight of your ma- terial. The setup adjustments and the quality of your material determine how reliably your printer feeds the material. A good setup minimizes misfeeds and jams. And, y[...]

3-7 SV61027 Rev . D DA700/DA750 Features and Adjustments • 3 1. H-Block Separators Adjust to the thickness of your material. The gap between the H-Block separator fingers and the feed rollers should be just enough to allow a single piece to feed through the printer . 2. Interface Panel (Not Shown) Located on the lower part of the rear cover , the[...]

3-8 SV61027 Rev . D 3 • DA700/DA750 Features and Adjustments 7. Control Panel Use the control panel buttons to access printer menus, de- fine print options, run the print job, position the print carriage and turn the printer on and off line. See Appendix A, Printer Menus, for detailed instructions. If you have the DA700/DA750 print driver loaded [...]

3-9 SV61027 Rev . D DA700/DA750 Features and Adjustments • 3 Whenever you switch from one material type to another , you need to set the gap between the separators and the feed roller before printing begins. NOTE: There are three positions of the "H" Blocks. • Lever fully down - adjusted to media thickness (ready to operate). • Leve[...]

3-10 SV61027 Rev . D 3 • DA700/DA750 Features and Adjustments Setting Up A Job (continued) 4. Lower only the H-Blocks that come in direct contact with the material and let them touch the material. 5. Lock each separator in place. When lowering the H- Blocks, check that the material is between the sepa- rator tabs and the feed roller . Setup Examp[...]

3-1 1 SV61027 Rev . D DA700/DA750 Features and Adjustments • 3 2. Center the Wire Frame under the Material This adjustment helps eliminate skewing. 1. Unlock the feed carriage assembly by pushing the locking lever down. 2. Adjust the feed carriage by aligning with the center of the media. 3. Lock the feed carriage again by pulling the lever up. L[...]

3-12 SV61027 Rev . D 3 • DA700/DA750 Features and Adjustments 3. Set the Feed Angle Setting Up A Job (continued) The height of the wireframe input stacker depends on the type of material you're running: • Heavy material—adjust to a low angle • Standard material—adjust to the center (45 degree angle) • Light material—adjust to a h[...]

3-13 SV61027 Rev . D DA700/DA750 Features and Adjustments • 3 The center of the knob aligns with num- ber 1 for a typical 3" x 5" post card. The center of the knob aligns with num- ber 12 for typical 8 1/2" x 1 1" copy pa- per . Note: The above settings are suggested settings. Y ou can adjust the wire frame accordingly (up or [...]

3-14 SV61027 Rev . D 3 • DA700/DA750 Features and Adjustments Slide Ramp Upward —Slide the ramp to the top of the Wire Frame. 4. Set the Wire Frame Ramp Setting Up A Job (continued) Adjust Ramp to Edge of Media —Add a stack of media and adjust the ramp downward until the first piece of media is resting half way down the angle of the ramp surf[...]

3-15 SV61027 Rev . D DA700/DA750 Features and Adjustments • 3 5. Position the Feed Fence Y our printer comes with two feed fences—a long one and a short one. Use the long fence for #10 envelopes and larger materials. Use the short fence for materials smaller than a #10 envelope. It is important that the sliding fence not be adjusted tight again[...]

3-16 SV61027 Rev . D 3 • DA700/DA750 Features and Adjustments Once your printer is set up, you can load material and make a test print. T o avoid misfeeds, follow these instructions: 1. Make sure the input area is free of dust and other matter . 2. T ake a manageable amount of material and while holding it as shown, fan all sides of the material [...]

3-17 SV61027 Rev . D DA700/DA750 Features and Adjustments • 3 2. While running test samples, turn the knob counter-clockwise to close the gap until the desired quality of printing is obtained. NOTE: Adjusting the media thickness knob too far counter clockwise may cause smearing or jamming. 7. Adjust the Media Thickness Knob The media thickness kn[...]

3-18 SV61027 Rev . D 3 • DA700/DA750 Features and Adjustments A Note about Print Quality The DA700/DA750 is designed to feed and print on a range of materials with various finishes and coatings. However the sharpness of the print may vary with different materials, depending on how absorbent the surface is, as well as other qualities. Y ou'll[...]

3-19 SV61027 Rev . D DA700/DA750 Features and Adjustments • 3 Adjust the exit rollers so they overlap the left and right edges of the material by 1/4". Rotate the release lever to vertical then slide the rollers from side to side to make the adjust- ment and press the lever down to lock. Must be down and latched to operate. 8. Adjust the Exi[...]

3-20 SV61027 Rev . D 3 • DA700/DA750 Features and Adjustments Output Stack Height The output stacker holds up to five inches of material before it becomes necessary to remove the stack from the bin. The optional W760 stacker increases capacity to 300 #10 envelopes. NOTE: As the stack approaches the 5" limit, there is a po- tential for stacki[...]

3-21 SV61027 Rev . D DA700/DA750 Features and Adjustments • 3 9. Print a T est Piece 1. Make sure material is loaded properly . (Or you can use a single test piece if you'd like to check that your setup adjustments are okay .) 2. T urn the printer ON. The ON/OFF switch is located on the interface panel at the rear of the machine. Setting Up [...]

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Chapter 4 This chapter has instructions for install- ing the DA700/DA750 printer driver and using the printer with your computer . It also briefly explains Envelope Designer™ Plus, the Pitney Bowes envelope design software that comes with the printer . In this chapter: Printer Driver Software ................ 4-2 Selecting Printer Properties ....[...]

4-2 SV61027 Rev . D 4 • Using the DA700/DA750 with Y our Computer Before you can use your printer with your computer , you must install the DA700/DA750 printer driver . The driver gives your computer information about the printer you're using, and tells the printer about the settings you want to use in your print job. If you have not previou[...]

4-3 SV61027 Rev . D Using the DA700/DA750 with Y our Computer • 4 T o access another option, left click on the appropriate tab. A window for the selected option displays. Selecting Printer Properties This section describes printer properties and how to select available options. T o access the main properties window , fol- low these steps: 1. Clic[...]

4-4 SV61027 Rev . D 4 • Using the DA700/DA750 with Y our Computer NOTE: An explanation of items in each window is also available by doing the following: • Right click an item to display the "What's This" button. • Right or left click this button to display information about the selected item. Use of the window for each tabbed i[...]

4-5 SV61027 Rev . D Using the DA700/DA750 with Y our Computer • 4 Use the Comment area to make a statement about the printer . For example, you might want to indicate what the printer should be used for and when it is available. If this printer is shared, the comment entered in this area displays on the computers sharing this printer . NOTE: The [...]

4-6 SV61027 Rev . D 4 • Using the DA700/DA750 with Y our Computer T o display the Sharing window , left click the Sharing tab in the Properties window . T o configure the printer for private use, choose the "Not Shared" option. Only the user logged onto the computer will be able to use this printer . The window shown here is a standard [...]

4-7 SV61027 Rev . D Using the DA700/DA750 with Y our Computer • 4 T o display the Port window , left click the Port tab in the Properties window . The displayed list shows the available ports, the associated port monitor , and the printers that use the ports. T o add another port to the display list, click "Add Port." Fol - low the subs[...]

4-8 SV61027 Rev . D 4 • Using the DA700/DA750 with Y our Computer T o display the Advanced window , left click the Advanced tab in the Properties window . T o make the printer available 24/7, select the "Always avail- able" option. T o configure the printer for limited availability , select the "Available from" option, then en[...]

4-9 SV61027 Rev . D Using the DA700/DA750 with Y our Computer • 4 The name of the installed driver displays in the "Driver" area. This usually matches the name of the print device, however , for the DA700/DA750, you will see "Pitney Bowes W700/ W790" instead. T o install a new driver , click "New Driver" to launch th[...]

4-10 SV61027 Rev . D 4 • Using the DA700/DA750 with Y our Computer Using the Printer Properties Window (continued) When the option, "Print spooled documents first", is selected, the printer operates at maximum efficiency by printing docu- ments that have completed spooling regardless of their des- ignated priority . T o direct the print[...]

4-1 1 SV61027 Rev . D Using the DA700/DA750 with Y our Computer • 4 Using the Printer Properties Window (continued) T o display the Color Management window , left click the Color Management tab in the Properties window . T o allow the system to select the best colors from the avail- able profile, choose the "Automatic" option: this is t[...]

4-12 SV61027 Rev . D 4 • Using the DA700/DA750 with Y our Computer Using the Printer Properties Window (continued) T o display the Security window , left click the Security tab in the Properties window . Pitney Bowes does not support Networking. Therefore, adding or removing permissions should not be used.[...]

4-13 SV61027 Rev . D Using the DA700/DA750 with Y our Computer • 4 Using the Printer Properties Window (continued) T o display the Device Settings window , left click the Device Settings tab in the Properties window . Pitney Bowes recommends that you leave the manufacturer- set default as it is in this window and refer to your envelope printing a[...]

4-14 SV61027 Rev . D 4 • Using the DA700/DA750 with Y our Computer The following steps explain how to select the DA700/DA750 printer from a Windows software application. The steps are similar for most applications. Y ou can also refer to your appli- cation's documentation for specific instructions on installing selecting printers. 1. Start t[...]

4-15 SV61027 Rev . D Using the DA700/DA750 with Y our Computer • 4 Once you've made this selection, your print job will automati- cally go to the DA700/DA750 printer when you select File/ Print provided the DA700/DA750 is selected as the default printer). Remember to change the printer selection back to your regular printer for your other pr[...]

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Printer Maintenance This chapter describes the maintenance procedures you should perform on a regular basis to keep your printer run- ning trouble-free. In this chapter: Preventive Maintenance .............. 5-2 Cleaning ...................................... 5-2 Print Quality Problems ................. 5-2 Exit Rollers ............................[...]

5-2 SV61027 Rev . D 5 • Printer Maintenance Preventive Maintenance Clean print head, cartridge, ink surfaces and covers with plain water only . (W ater works best!) Clean all rubber rollers with the Pitney Bowes Multi-Purpose Cleaning Kit Number 902-0. Use of any other cleaning solvents will void all warranties. Keep petroleum based cleaning solv[...]

5-3 SV61027 Rev . D Printer Maintenance • 5 • Clean the print head cartridge: dampen a soft cotton cloth with water and wipe the nozzles clean (wipe in the proper directions). • Install a new ink cartridge (page 2-12). Print Quality Problems (continued) If the right and left exit rollers are misaligned, that is, contact printed surfaces, they[...]

5-4 SV61027 Rev . D 5 • Printer Maintenance Floor Assembly and T op Cover Periodically wipe the cover and floor assembly (feed deck) with a soft cotton cloth, dampened with water only . Sensor Print Head Shaft Print Head Shaft (continued)[...]

5-5 SV61027 Rev . D Printer Maintenance • 5 4. When the "Reset color (or black) Ink..." prompt displays, press plus (+) to reset the ink if you've just installed a new cartridge; otherwise press minus (-) if you need only to perform the alignment procedure. Y our DA750 printer allows black (K) to print with color (CMY) at the same [...]

5-6 SV61027 Rev . D 5 • Printer Maintenance 5. When the "ALIGN INK CARTRIDGES" prompt displays, press (+ ): 6. When the prompt for horizontal color alignment displays, insert an envelope into the printer and press ENTER. 7. The following prompt displays and the sample shown on the next page prints on the envelope. CMYK Printing Alignmen[...]

5-7 SV61027 Rev . D Printer Maintenance • 5 8. Press the (+) or (-) buttons to scroll through the selec- tions (1-15) and choose the number that represents the best horizontal alignment of the upper and lower lines (for the color and black cartridges, respectively). 9. Insert an envelope into the printer and press ENTER. The horizontal adjustment[...]

5-8 SV61027 Rev . D 5 • Printer Maintenance NOTE: The number you selected is highlighted (underlined) and all lines on the envelope should now be aligned. 10. Press MENU to return to the alignment choice window 1 1. Press (+) or (-) to move to the vertical alignment screens. 12. Insert an envelope into the printer and press ENTER. The vertical ad[...]

5-9 SV61027 Rev . D Printer Maintenance • 5 13. Press (+) or (-) to scroll through the selections (1-15) and choose the number that represents the best vertical alignment of the upper and lower lines (for the color and black cartridges, respectively). 14. Insert an envelope into the printer and press ENTER. The vertical adjustment prompt displays[...]

5-10 SV61027 Rev . D 5 • Printer Maintenance 15. Press MENU twice to return to the normal ON LINE screen. CMYK Printing Alignment (DA750 ONL Y)[...]

6-1 Chapter 6 T roubleshooting This chapter lists common printer problems and offers suggestions on how to fix them. In this chapter: Problems and Solutions .............. 6-2 Feed Problems ............................ 6-2 Print Quality Problems ................. 6-3 Interface Problems ...................... 6-5 Motor Problems .....................[...]

6-2 SV61027 Rev . D 6 • T roubleshooting Problems and Solutions Feed Problems Problem Intermittent Feed Reason: Feed Ramp not used. Solution: The feed ramp adds a gentle slope to the stack and helps feeding. If you’re using the prop, check the H-Block gap for proper separa- tion. Also make sure the wire frame is centered under the material. See[...]

6-3 SV61027 Rev . D T roubleshooting • 6 Problem Multifeed (Feeds Doubles) or Skewing Reason: Separators (H-blocks) not set correctly . Also feed fence set incorrectly . Solution: Adjust H-blocks to thickness of material. See page 3-10. Check feed fence position. See page 3-16. Reason: Envelope thickness knob set too thick. Solution: Reduce setti[...]

6-4 SV61027 Rev . D 6 • T roubleshooting Problem Address Printing is not Sharp Reason: Incorrect media thickness knob setting. Also, unsuitable material. Solution: Check whether envelope thickness knob is ad - justed too high (page 3-18). Print quality is less sharp when using T yvek, recycled or glossy media. Print Quality Problems (continued) P[...]

6-5 SV61027 Rev . D T roubleshooting • 6 Problem Addresses “W alking” Reason: Incorrect Address Setup. Solution: Count carriage returns and line feeds and adjust Lines Per Address to the same number . Reason: Address T ermination should be Form Feed. Solution: Set Address Setup for 8 lines. Check Line T ermination: T ypical, CR=CR; LF=LF . Ot[...]

6-6 SV61027 Rev . D 6 • T roubleshooting Problem Barcode (Lower Right) is not Printing Reason: Barcode not enabled Solution: T urn barcode ON using Envelope Designer™ Plus, or the DA700/DA750 print driver or the printer ’s control panel menus. Reason: Missing ZIP Code. Solution: Insert ZIP Code. Reason: Invalid ZIP Code format. Solution: Chec[...]

6-7 SV61027 Rev . D T roubleshooting • 6 Problem Address T oo High Reason: Address field is within 1/10” of the top edge of the media, or material may be jamming. Solution: Move address field down to DMM specifica - tions, or correct the jamming. Barcode Problems (continued) Other Problems Problem Paper Out or Paper Jam Reason: Input area is em[...]

6-8 SV61027 Rev . D 6 • T roubleshooting Other Problems (continued) Problem Memory Card Error Reason: The card was removed while the printer was reading it. Solution: Do not remove the card while the printer is in use. If the card has been removed, turn the printer off, re-insert the card, and then turn the printer on again. Problem Shuttle Jam R[...]

Appendix A The printer menus are used to control how your printed material looks. This appendix describes each menu and its options. In this appendix: Using the Control Panel ............. A-2 Using the Menus ........................ A-3 Using the Main menu ................. A-5 Usind the Setup Menu .............. A-21 Using the Control Panel Menus[...]

A-2 SV61027 Rev . D Appendix A • Control Panel Menus Use the buttons on the control panel to get to the printer menus, define the print options, run a print job, position the print carriage and turn the printer ON LINE and OFF LINE. Using the Control Panel The buttons on the control panel perform the following func- tions: This Button... Does Thi[...]

A-3 SV61027 Rev . D Control Panel Menus • Appendix A The DA700/DA750 has two menus, both display on the op- erator panel: • The Main Menu controls how your printed material looks. • The Setup Menu is used to configure your printer so it will function correctly with your computer . NOTE: The printer must be OFF LINE in order to access the menu[...]

A-4 SV61027 Rev . D Appendix A • Control Panel Menus Using the Menus (continued) T o select an option: 1. Press the ON LINE button until the LCD message displays OFF LINE. 2. T o access the Main Menu, press the Menu button. 3. T o access the Setup Menu, press and hold the Menu button for four (4) seconds. 4. Press the plus (+) or minus (–) butt[...]

A-5 SV61027 Rev . D Control Panel Menus • Appendix A Using the Main Menu The Main Menu options are: 1. Address Layout 2. Print Quality 3. Font 4. Barcode 5. Address Recovery 6. Clear Counter 7. Job Settings NOTE: The settings you define in a software application such as SmartMailer™ override any settings you choose in the printer menus.[...]

A-6 SV61027 Rev . D Appendix A • Control Panel Menus A. DIST ANCE TO RIGHT B. DIST ANCE TO BOTTOM C. LINE SP ACING D. ORIENT A TION E. ORIENT A TION CONTROL Main Menu Menu Options DRAFT EXECUTIVE LETTER A. NAME B. SIZE C. WIDTH D. BOLD E. IT ALIC F . OUTLINE A. LOCA TION B. 5 DIGIT ON/OFF C. 9 DIGIT ON/OFF A. GET ADDRESS B. CLEAR MEMORY A. LOAD B[...]

A-7 SV61027 Rev . D Control Panel Menus • Appendix A 1. Address Layout Use the Address Layout option to set up the way an address appears on the printed material. The printable width is limited to 9.4” from the right side of the mail piece. The printable height is 15” measured from the bottom edge of the mail piece. A. Distance to Right (Left[...]

A-8 SV61027 Rev . D Appendix A • Control Panel Menus 1. Address Layout (continued) B. Distance to Bottom (Bottom Margin) Use this option to set the distance from the top address line to the bottom of the envelope. For #10 envelopes this should be about two inches. Press the + or – buttons to increase or decrease the Dis- tance to Bottom, (+ MOR[...]

A-9 SV61027 Rev . D Control Panel Menus • Appendix A C. Line Spacing Press the + or – buttons to increase or decrease the Line Spacing (i.e., 3, 4, 6, 8 lines/inch or Automatic), defined in lines per inch. Automatic line pitch selection is based on industry-standard definitions for line spacing for each print pitch and style selected. The print[...]

A-10 SV61027 Rev . D Appendix A • Control Panel Menus T o use the Address Layout option: 1. Press the ON LINE button until the display reads OFF LINE. 2. Press the Menu button to display the Main Menu. 3. Press the + or - buttons to scroll through the Main Menu options until the address layout option appears on the LCD panel. 4. Press the Enter b[...]

A-1 1 SV61027 Rev . D Control Panel Menus • Appendix A 2. Print Quality Use the print quality option to select the resolution of the printed addresses—Executive, Letter or Draft. A. Executive Quality Black - 600 x 600 DPI Color - 300 x 300 DPI (DA750 only) This is the darkest of the three print qualities. It prints at the slowest speed, uses th[...]

A-12 SV61027 Rev . D Appendix A • Control Panel Menus T o use the Print Quality option: 1. Press the ON LINE button until the display reads OFF LINE. 2. Press the Menu button to display the Main Menu. 3. Press the + or – buttons to scroll through the Main Menu options until the Print Quality option is displayed on the LCD panel. 4. Press the En[...]

A-13 SV61027 Rev . D Control Panel Menus • Appendix A 3. Font Selection The DA700/DA750 has thirteen available fonts (typefaces, plus barcode): Courier , Sans Serif, Roman, Baxter , Hancock, Marina, Quincy , Silicon, Springer , Stencil, Windmill, Alpine, OCR A and Code 39. All fonts are scalable from 4 to 30 point size, and can be printed in regu[...]

A-14 SV61027 Rev . D Appendix A • Control Panel Menus 3. Font Selection (continued) E. Italic Italic characters have decreased stroke weight, print at an oblique angle and print somewhat lighter than standard or bold typefaces. Use italic to provide emphasis and add flair to address text that requires a finished, polished appear- ance. F . Outlin[...]

A-15 SV61027 Rev . D Control Panel Menus • Appendix A 4. Barcode Use this option to include a USPS-certified barcode on your mailpieces. The DA700/DA750 can print a 5- or 1 1-digit bar- code. If you select Off, it means that if the computer sends a 5-digit ZIP Code, it won’t print a barcode; only the 9-digit ZIP Codes and Delivery Points will p[...]

A-16 SV61027 Rev . D Appendix A • Control Panel Menus 4. Barcode (continued) 5. Press the Enter button at the 5-digit barcode prompt and use + or – to turn the option ON or OFF . 6. When you finish making your selections, press the Menu button several times to back out of the menu until the printer displays OFF LINE. Then, press the ON LINE but[...]

A-17 SV61027 Rev . D Control Panel Menus • Appendix A 5. Address Recovery Use this option to direct the printer ’s memory to go back a certain number of addresses when an error occurs in order to reprint the address. The options on this menu are: A. Get Addresses B. Clear Memory . A. Get Addresses Select Get Addresses after a jam is cleared and[...]

A-18 SV61027 Rev . D Appendix A • Control Panel Menus 6. Clear Counter Use this option to clear the piece (batch) counter . 1. Press the + or – buttons to scroll through the Main Menu options until the Clear Piece Counter option appears on the LCD panel. 2. Press the Enter button to select this option. 3. Press the + or – button to select Cle[...]

A-19 SV61027 Rev . D Control Panel Menus • Appendix A 7. Job Settings The DA700/DA750 Printer can hold eight job presets in memory . This eliminates the need for changes to the printer setup when you change print jobs. The options on this menu are: A. LOAD B. SA VE. A. Load Select this option to retrieve a previous job setup. Press + (for more) o[...]

A-20 SV61027 Rev . D Appendix A • Control Panel Menus T o use this option to direct the printer to Load or Save the Job Setting as a certain number: 1. Press the + or – buttons to scroll through the Main Menu options until the Job Settings option appears on the LCD panel. 2. Press the Enter button to select this option. 3. Press the + or – bu[...]

A-21 SV61027 Rev . D Control Panel Menus • Appendix A Using the Setup Menu T o access the Setup Menu, the printer must be OFF LINE. (The LCD display toggles between ON LINE and OFF LINE). If the printer is ON LINE, press the ON LINE button once so the LCD displays OFF LINE. Then, press and hold the Menu button for four seconds to display the Setu[...]

A-22 SV61027 Rev . D Appendix A • Control Panel Menus Using the Setup Menu (continued) Setup Menu Menu Options A. SYMBOL SET B. INCH/MILLIMETER C. MENU LANGUAGE 1. HEA VY MEDIA MODE 2. TEST PRINT HEAD 3. PURGE PRINT HEAD 4. LINES PER ADDRESS 5. COMMUNICA TIONS 6. HEX DUMP MODE 7. LANGUAGE 8. ENVELOPE FEED DELA Y 9. ENVELOPE AUTO EJECT 10. ROM REV[...]

A-23 SV61027 Rev . D Control Panel Menus • Appendix A 2. T est Print Head The only time you need to turn this mode on is when you are using long, heavy envelopes. This option increases motor torque and slows down the feed rate. This option is normally OFF . T o use this option: 1. Press the + or – buttons to scroll through the Setup Menu option[...]

A-24 SV61027 Rev . D Appendix A • Control Panel Menus 3. Purge Print Head The purging process clears any clogged ink on the print noz- zle. Often this will return the print quality to a normal level. T o select this option: 1. Press the + or – buttons to scroll through the Setup Menu options until the Purge T est Head option appears on the LCD [...]

A-25 SV61027 Rev . D Control Panel Menus • Appendix A 4. Lines Per Address Use this option to set the number of lines in the address field. 1. Press the + or – buttons to scroll through the Setup Menu options until the Lines Per Address option 1. ap - pears on the LCD panel. 2. Press the Enter button to select this option. 3. The LCD displays ?[...]

A-26 SV61027 Rev . D Appendix A • Control Panel Menus 5 . C o m m u n i c a t i o n s T ransmitting data from the computer to the DA700/DA750 is by way of the parallel interface or the serial interface. The printer automatically senses the interface through which data is being sent. When the computer uses the DA700/DA750’s parallel interface no[...]

A-27 SV61027 Rev . D Control Panel Menus • Appendix A A. Baud Rate The Baud Rate choices are (1200), (2400), (4800), (9600) and (19200). B. Parity Parity is used to determine the integrity of data that is sent. The choices are (ODD), (EVEN) and (NONE). C. Word Length The choices are (7 DA T A BITS) and (8 DA T A BITS). D. Line T ermination T ypic[...]

A-28 SV61027 Rev . D Appendix A • Control Panel Menus The information provided here is for those customers who are technically inclined. The Hex Dump Mode option causes the printer to print all commands and data it receives from the computer in a hexa- decimal format. Use this feature to check the integrity of your data. When you enable this opti[...]

A-29 SV61027 Rev . D Control Panel Menus • Appendix A 0 1 2 3 4 5 6 7 8 9 A B C D E F NUL SO H STX ETX EOT EN Q ACK BE L BS NT LF VT FF CR SO SI DLE DC1 DC2 DC3 DC4 NAK SYN ETB CAN EM SUB ESC FS GS RS US SP ! " # $ % & ′ ( ) * + , – • / 0 1 2 3 4 5 6 7 8 9 : ; < = > ? @ A B C D E F G H I J K L M N O P Q R S T U V W X Y Z [ [...]

A-30 SV61027 Rev . D Appendix A • Control Panel Menus 6. Hex Dump Mode (continued) EXAMPLE: The capital letter A is a Hex 41 . Find the letter A on the above chart, and look towards the top of the chart (MSB) and locate the Hex number 4 . Then look to the left side of the chart (LSB) and locate the HEX number 1 . Therefore the Hex number is MSB=4[...]

A-31 SV61027 Rev . D Control Panel Menus • Appendix A 7. Language The DA700/DA750 has several language sets installed. The options on the language menu are: A. Symbol Set B. Inch / Millimeter C. Menu Language. A. Symbol Set The symbol set contains the International Standards Orga- nization (ISO) character set substitution tables. They include the[...]

A-32 SV61027 Rev . D Appendix A • Control Panel Menus 7. Language (continued) B. Inch / Millimeter This option selects the printer Measurement system — Inch or Millimeter . C. Menu Languages This option changes the LCD control panel menu to the lan- guage you want. Supported languages are English, German, French, Italian, Spanish, Dutch and Pol[...]

A-33 SV61027 Rev . D Control Panel Menus • Appendix A 8. Envelope Feed Delay Use this option to feed very glossy material or if extra ink drying time is needed. This option slightly reduces the over - all throughput of the printer . T o use this option: 1. Press the + or – buttons to scroll through the Setup Menu options until 8. FEED DELA Y ap[...]

A-34 SV61027 Rev . D Appendix A • Control Panel Menus Use this option to automatically eject the last envelope in your job. T o use this option: 1. Press the + or – buttons to scroll through the Setup Menu options until 9. AUTO ENVELOPE EJECT ap - pears on the LCD panel. 2. Press the Enter button to select this option. 3. Press the + button (ON[...]

A-35 SV61027 Rev . D Control Panel Menus • Appendix A 10. ROM Revision Number This option is extremely useful whenever it is necessary to verify the Firmware Revision installed in the printer . It is also useful to determine if your printer requires an upgrade. The Maintenance Count, which is the total number of print cycles accumulated, is also [...]

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Appendix B The DA700/DA750 Specifications This Appendix contains detailed hard- ware and material specifications for the DA700/DA750 printer . In this appendix: Equipment Specifications ........... B-2 Material Specifications ............... B-9[...]

B-2 SV61027 Rev . D Appendix B • DA700/DA750 Specifications Physical Dimensions 13” (33 cm) high; 19” (48 cm) wide; 17” (43 cm) deep (with- out wireform). Weight 50 lbs. (23 kg), including high-capacity print cartridges and catch bin. Electrical V oltage: 120 volts AC +/- 10%. Other selectable voltages: 100v , 220v , and 240v Frequency: 60 [...]

B-3 SV61027 Rev . D DA700/DA750 Specifications • Appendix B Address Recovery Memory buffer holds a maximum of 20 addresses Print Modes (Print Resolution) • Draft: Black - 200 x 600 DPI Color - 300 x 150 DPI (DA750 only) • Letter Quality: Black - 300 x 600 DPI Color - 300 x 200 DPI (DA750 only) • Executive: Black - 600 x 600 DPI Color - 300 [...]

B-4 SV61027 Rev . D Appendix B • DA700/DA750 Specifications Equipment Specifications (continued) Fonts • Resident Fonts Courier , Sans Serif, Roman, Baxter , Ding bat, Hancock, Marina, Quincy , Silicon, Springer , Stencil, and Windmill. (All fonts are scalable from 4 to 30 pt size.) • Resident Font Enhancements • Bold • Expanded • Outli[...]

B-5 SV61027 Rev . D DA700/DA750 Specifications • Appendix B Barcode Printing Position The DA700/DA750 can print a barcode in one of three posi- tions: • lower right of the envelope • above the address block • below the address block. Barcode Printing T ypes The DA700/DA750 can print the following barcodes: 1-Dimensional • The printer is c[...]

B-6 SV61027 Rev . D Appendix B • DA700/DA750 Specifications Throughput (Refer to the chart on page 3-3) Fourteen thousand (14,000) pieces per hour , depending on print mode, media size, number of address lines, and bar- code imprinting. The following throughput specifications are based on 18 characters per line, 10 point, three lines per ad- dres[...]

B-7 SV61027 Rev . D DA700/DA750 Specifications • Appendix B NOTES: 1. All edges are viewed from the front surface of the material. 2. T wo clear zones, each 0.3 inches wide, are required on the mail - piece to allow clearance for the exit rollers. 3. Printing is allowed to the top edge of the media, however , print quality will be degraded. 4. Th[...]

B-8 SV61027 Rev . D Appendix B • DA700/DA750 Specifications Print Position Accuracy • For a #10 envelope (Acclaim #10 WW Commercial, Regular): Horizontal: within +/- 1.5mm V ertical: within +/- 1.5mm Skew: within +/- 1 degree • For other media: Horizontal: within +/- 3.0mm V ertical: within +/- 3.0mm Skew: within +/- 2-1/2 degrees Environment[...]

B-9 SV61027 Rev . D DA700/DA750 Specifications • Appendix B Approved Media The paper types listed below are approved for use with the DA700/DA750 Printer . Please note that the dimensional limits above apply in all cases, and that all media (flats, en- velopes, postcards, catalog envelopes, etc.) must be without windows, unstuffed and unsealed. ?[...]

B-10 SV61027 Rev . D Appendix B • DA700/DA750 Specifications Material Specifications (continued) Material Notes Envelopes have a flap along the long edge and are pro- cessed by the printer non-flap edge first. Envelopes may have either a diagonal or straight edge along the envelope flap. Stuffing materials must be machine folded or cut sheets. Bo[...]

B-1 1 SV61027 Rev . D DA700/DA750 Specifications • Appendix B A catalog may consist of multiple pages bound by adhesive or tabs on the feed edge or at 90 degrees with respect to the feed edge. Sheet stock may consist of 16 to 28 lb. bond as well as 60 to 80 lb. coated stock. The size and thickness constraints specified above apply . Material Spec[...]

B-12 SV61027 Rev . D Appendix B • DA700/DA750 Specifications This page is intentionally blank.[...]

Index[...]

i-2 SV61027 Rev . D Index 5-Digit On / Off A-15 A Address High 6-7 Address Layout Setting with Menu A-6 Address Recovery Specification B-3 Using Menu to invoke A-18 Address Smudging 6-4 Addresses "W alking" 6-5 Agency Approvals B-2 Approved Media B-9 Approved Media T ypes 3-4 Auto Envelope Eject A-34 Using Menu to Enable A-22 B Barcode A[...]

i-3 SV61027 Rev . D Index F Feed Angle 3-12 Feed Fence 3-15 Feed Gap, setting 3-9 Feed Problems 6-2 Feed Roller Doesn't Move 6-5 Floor Assembly and T op Cover Cleaning 5-3 Font B-4 Selecting with Menu A-13 Font Menu A-13 Font Size 3-4 Fuzzy Printing 6-4 G Get Addresses A-17 Getting Help 1-5 Glossy Material Print Quality 3-18 H H-Block Separato[...]

i-4 SV61027 Rev . D Index Media Size 3-4 Media Thickness Knob 3-17, 5-2 Memory Card Error 6-8 Menu Languages A-31 Misfeeds 6-2, 6-3 Motor Problems 6-5 Multifeed (Feeds Doubles) 6-3 N No Communications 6-5 No Print 6-3 Noise Level B-9 O Operating System Recommended 1-5 Ordering Supplies 1-6 Orientation A-9 Out of Memory 6-8 Output Stack Height 3-20 [...]

i-5 SV61027 Rev . D Index Using Menu to View A-35 S Selecting the DA700/DA750 Printer From a Windows Application 4-20 Sensor Cleaning 5-3 Separator Gap 3-7 Serial Cable 1-3, 2-9 Cable Length 1-3 Connecting 2-9 Location of 2-9 Setting Up the DA700/DA750 2-4 Setup Adjustments Exit Rollers 3-19 Feed Angle 3-12 Feed Fence 3-15 Media Thickness Knob 3-17[...]

i-6 SV61027 Rev . D Index Throughput B-6, 3-3 T roubleshooting 6-2 Address Printing is not Sharp 6-4 Address Smudging 6-4 Address too High 6-7 Addresses "W alking" 6-5 Barcode (Lower Right) is not Printing 6-6 Intermittent Feed 6-2 Memory Card Error 6-8 Motor T urning but no Feed Roller Move- ment 6-5 Multifeed (Feeds Doubles) 6-3 No Comm[...]

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PB Form SV61027 Rev . D 9/04 ©2004 Pitney Bowes Inc. All Rights Reserved Printed in the USA Web Site: www .pb.com Customer Support: 1-800-522-0020 Product Name: DA700, DA750 Model Number: W707, W790 For Service or Supplies *sv61027RevD* Printed on recyclable paper 1 Elmcroft Road Stamford, Connecticut 06926-0700 www .pb.com Ad dre ss Rig ht ™ P [...]