Pitney Bowes DM400C manual

Digital Mailing System DM300c and DM400c series Operator Guide UK and ROI V ersion[...]

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i SDC755A T able of Contents Chapter 1 Introduction About Y our Digital Mailing System ..................................... 1-2 About IntelliLink™ .............................................................. 1-2 Postal Requirements ......................................................... 1-3 Safety ............................................[...]

ii SDC755A T able of Contents Chapter 4 Normal and Custom Presets What is a Preset? .............................................................. 4-2 Normal Preset ................................................................... 4-2 Selecting the Normal Preset ...................................... 4-3 Viewing the Normal Preset ................[...]

iii SDC755A T able of Contents Chapter 6—System Options System Options Introduction ............................................. 6-3 Basic Options .................................................................... 6-4 Advancing the date/Returning to T oday's Date .......... 6-4 Adjusting the Contrast of the Display .......................[...]

iv SDC755A T able of Contents Entering the Dial Prefix ............................................ 6-14 Change Postage by phone (PbP) Number .............. 6-15 Selecting Blind Dialing ............................................. 6-15 Change Modem Parameters .................................... 6-16 Distributor Settings ..........................[...]

v SDC755A T able of Contents Chapter 8 T roubleshooting Getting Help ....................................................................... 8-2 Power Problems (nothing displays) ................................... 8-2 Error Messages ................................................................. 8-3 Printing Problems ............................[...]

vi SDC755A T able of Contents Chapter 1 1—Departmental Accounting Overview of the Accounting Feature .........................1 1-2 T urning On Accounting (if available) .........................1 1-3 T urning Off Accounting .............................................. 1 1-3 Selecting an Account ................................................1[...]

1-1 SDC755A 1 • Introduction This chapter lists the key features of your mailing system, tells you what's in this book, and presents important safety information. About Y our Digital Mailing System........................ 1-2 About IntelliLink™................................................. 1-2 Postal Requirements .......................[...]

1-2 SDC755A 1 • Introduction About Y our Digital Mailing System Y our digital mailing system's advanced features include: • Space-saving, compact footprint. • Large, easy-to-read display shows system status and prompts you through setup operations. • Semi-automatic and automatic envelope feeding, transport, and auto-eject. • Automati[...]

1-3 SDC755A 1 • Introduction Postal Requirements The met er on y our mai ling sy stem is lic ense d b y yo ur Post al Au tho rity and you mu st f oll ow s ome bas ic r equ irem ents . • Mail must have the correct date and postage amount in the meter stamp. • Always ensure that your meter stamp prints are clear and complete. Poor prints may re[...]

1-4 SDC755A 1 • Introduction Safety The equipment is supplied with a moulded mains lead and plug which should be used. If the lead cannot be used as supplied for any reason, the following information applies: 1. An approved mains lead for the country concerned must be used. 2. As the colours of the wires in the mains lead of this equipment may no[...]

1-5 SDC755A 1 • Introduction Specifications Equipment DM300c DM400c Size (including Integrated Weight Platform) 315mm H x 370mm W x 435mm D 315mm H x 840mm W x 500mm D Weight 8.5 kg approx 13 kg approx Power Requirements 100-240 V AC, 50/60Hz. 1.0A 100-240 V AC, 50/60Hz. 1.0A Communication Ports 3 USB; 1 RJ-1 1 3 USB; 1 RJ-1 1 Operating T emperat[...]

1-6 SDC755A 1 • Introduction It is certified that the Mailing System complies with the requirements of the Low V oltage Directive 73/23/EEC, the EMC Directive 89/336/EEC and the R&TTE Directive 1999/5/EC. The system has been designed to work on all Pan-European Analogue T elecommunication Networks. For a formal Declaration of Conformity pleas[...]

1-7 SDC755A 1 • Introduction IMPORT ANT : For best results, always make sure your material conforms to our published specications. Material Specifications Envelope Size (see Figure Below) Minimum 89 x 127mm Maximum 330 x 381mm Envelope Flap Depth 22mm Min - 72mm Max Envelope Thickness Minimum 0.20mm Maximum (DM300c) 9.5mm Maximum (DM400c) 8mm [...]

1-8 SDC755A 1 • Introduction[...]

2-1 SDC755A 2 • Getting to Know Y our System Machine Features–Front DM300c ........................ 2-2 Machine Features–Front DM400c ........................ 2-4 Control Panel ........................................................ 2-6 Machine Features–Rear ....................................... 2-8 In this chapter you'll find out w[...]

2-2 SDC755A 2 • Getting to Know Y our System 4 7 10 6 5 8 9 2 3 Shown with Weighing Platform Machine Features- Front DM300c 1[...]

2-3 SDC755A 2 • Getting to Know Y our System 1. Control Panel —allows you to enter and setup information on your machine. 2. T ape Feeder —holds and feeds tapes for printing. 3. LED —lights green when your system is on; lights orange when your system is in "sleep" mode. 4. Weighing Platform —allows you to weigh and calculate pos[...]

2-4 SDC755A 2 • Getting to Know Y our System 4 8 1 6 5 9 10 2 3 Machine Features- Front DM400c 7 1 1 12[...]

2-5 SDC755A 2 • Getting to Know Y our System 1. Feeder Cover —Lift to gain access to the feed and transport mechanisms. 2. Seal/ No Seal Lever — Selects whether your envelopes are automatically sealed or not. 3. LED —lights green when your system is on; lights orange when your system is in "sleep" mode. 4. Ink Access Cover —open[...]

2-6 SDC755A 2 • Getting to Know Y our System Control Panel 1. T ape Key —Press to print tape(s). 2. Lo ck /Po we r K ey —D ual f unc ti on . P re ven ts u nau th ori se d use o f your system. If lock feature is setup and machine is in "sleep mode"; entering your four-digit password unlocks (awakens) the machine. Also allows you to p[...]

2-7 SDC755A 2 • Getting to Know Y our System 9. Feature Keys —allows you quick access to the most common features on the system. Pressing a Feature key takes you immediately to the top-level screen of the feature for that key . Home —takes you back to the Home (date/postage) screen. Normal Preset —allows you access to the normal settings yo[...]

2-8 SDC755A 2 • Getting to Know Y our System 1. Phone Connector —allows you to connect an analogue phone line, such as one a Fax machine uses. The c onne cto r ac cept s a sta ndar d p hone pl ug ( supp lie d). Whe n yo ur s yst em i s c onne cted to an a nal ogue ph one line , y ou c an add post age any ti me b y pre ssin g R efil l P osta ge [...]

3-1 SDC755A 3 • Running Mail Before Y ou Begin .................................................. 3-2 Checklist ............................................................... 3-2 Home Screen........................................................ 3-2 Selecting Postage ................................................ 3-3 Keying in the Postage Dir[...]

3-2 SDC755A 3 • Running Mail Before Y ou Begin Before you run mail on your system, review the Checklist, Home Screen, and Selecting Postage sections below and on the next page. Checklist • Make sure your mailing system is plugged into a properly grounded power receptacle. Always follow the safety precautions in Ch ap ter 1 , I nt ro du cti on .[...]

3-3 SDC755A 3 • Running Mail Selecting Postage There are several ways you can select postage using your mailing system: • Key in the postage directly from the keyboard when you already know the amount. • Enter the weight of the mail piece manually and have the system calculate the postage amount using the system's internal rating feature[...]

3-4 SDC755A 3 • Running Mail Entering Weight Manually Thi s pr oce dure is use d wh en you alr eady kno w t he w eig ht o f a mai l pie ce a nd you do not wish to use th e we ighi ng plat for m. 1. Press Weigh/Rate . 2. Select “Enter Weight Manually”. 3. Select “Change to g/kg” to switch between entering the weight in grammes or kilogramm[...]

3-5 SDC755A 3 • Running Mail Differential Weighing Differential weighing is an option that is available on certain models in the DM300c and DM400c series. It allows you to process mixed mail using the weighing platform (scale). Put a number of pieces of mail onto the weighing platform. The system calculates the postage for each piece of mail you [...]

3-6 SDC755A 3 • Running Mail Selecting an Account to T rack Postage Y ou can select an account to track postage if the departmental accounting feature is available on your machine and is turned on. Departmental accounting may not be available on some models. See Chapter 1 1, Departmental Accounts, for information on setting up this feature. 1. Fr[...]

3-7 SDC755A 3 • Running Mail Advancing the Date on the Machine The DM300c/DM400c Series will automatically advance the date printed at midnight. However , you may want to advance the date printed if it is after normal business hours and you want to prepare outgoing mail for a future day’s mailing. NOTE: Please keep in mind the following when us[...]

3-8 SDC755A 3 • Running Mail Checking and Clearing the Batch Count Checking the Batch Count 1. Press Funds . 2. Press Page Down . 3. The display shows the batch information. 4. Press Home to return to the Home screen. Y ou can view the accumulated postage value and piece count information from the batch register and print this for your records. Y[...]

3-9 SDC755A 3 • Running Mail Clearing the Batch Count 1. Press Funds . 2. Press Options and select "Clear batch value". 3. At the "Confirm Clear" prompt, press the "Y es" key to confirm. The batch value and batch piece registers return to zero and the machine returns to the funds screen. NOTE: This function may requi[...]

3-10 SDC755A 3 • Running Mail Printing Mail NOTE: T o apply postage to large items of mail and parcels that can't be run through the machine, use tape as described on page 3-12. Select the postage required, account (if accounting is on), Ad/T ext Message and batch function as described on pages 3-4 to 3-9. Manually Feeding Envelopes (DM300c)[...]

3-1 1 SDC755A 3 • Running Mail IMPORT ANT : Always ensure that your prints are clear and complete. Poor prints may be rejected by your Postal Authority . If you notice missing lines in the print as shown in the illustration, perform a printhead purge as described on page 7-14 of this guide. The indicia above is a black and white representation of[...]

3-12 SDC755A 3 • Running Mail Printing T apes Use tapes to apply postage to large items of mail and parcels that can not be run through the machine. Printing a Single T ape 1. Push the tape lever to the right and drop tapes down into the slot. NOTE: The printable side of the tape should be facing towards the right. 2. Press T ape when ready to pr[...]

3-13 SDC755A 3 • Running Mail Printing Options There are various options available when processing mail through the system. Y ou can: • Seal the envelope only (No Printing) • Print the date and time, ad or text on incoming mail. • Add a T ext Message NOTE: These may not be available on your model. Seal the Envelope Only Y ou can set up your[...]

3-14 SDC755A 3 • Running Mail Printing the Date and Time, Ad or T ext on Incoming Mail Y ou can set up your mailing system to print the date and time, an advertisement or text on incoming pieces of mail. This feature is only available on certain models in the DM300c/DM400c series. 1. Press Options . 2. Select "Printing Options." 3. Sele[...]

3-15 SDC755A 3 • Running Mail T ext Messages T ext Messages are only available on certain models in the DM300c/ DM400c series. What is a T ext Message? A T ext Message is a user defined message typed in via the machine’s keyboard that can be printed on your digital meter stamp. It can be up to 5 lines, each of 20 alpha/numeric characters and pr[...]

3-16 SDC755A 3 • Running Mail Creating a T ext Message T o create the first T ext Message: 1. From the Home Screen, select "T ext Msg". 2. Select "Create New T ext Message". 3. Accept the warning regarding the use of T ext Messages. 4. Enter the name you want to call this text message, then select "OK". 5. Select “[...]

3-17 SDC755A 3 • Running Mail Edit a T ext Message 1. Press Options , then Page Down . 2. Select "T ext Messages". 3. Select "View/Edit Messages". The display lists all messages created on your system. 4. Press Page Down to see additional choices (if available). 5. Select the message you want to edit. 6. Select the line of the[...]

3-18 SDC755A 3 • Running Mail[...]

4-1 SDC755A 4 • Normal and Custom Presets What is a Preset? ................................................. 4-2 Normal Preset ...................................................... 4-2 Selecting the Normal Preset .......................... 4-3 Viewing the Normal Preset............................. 4-3 Defining New V alues for the Normal Preset [...]

4-2 SDC755A 4 • Normal and Custom Presets What is a Preset? A preset is a setting you can call up at the touch of a button that holds pre-defined values such as postage amount, ad, account number (not normal preset), etc. within your machine. Y our system has a "normal" preset (stores the settings you use most often) which is accessed b[...]

4-3 SDC755A 4 • Normal and Custom Presets Selecting the Normal Preset The Normal Preset can be selected by simply pressing Normal Preset . The system will always set itself to the Normal Preset values when power is turned on. V iewing the Normal Preset 1. Press Options . 2. Press Page Down and select "Preset Options". 3. Select "Se[...]

4-4 SDC755A 4 • Normal and Custom Presets Custom Presets Y our system can store up to 10 custom presets. Selecting a Custom Preset 1. Press Custom Presets . 2. The display lists all presets created on your system. Press Page Down to see additional choices (if available). 3. Select the preset you want to use. Y ou return to the Home screen with th[...]

4-5 SDC755A 4 • Normal and Custom Presets Defining a New Custom Preset T o define new values or create a new Custom Preset: 1. Establish the proper settings on the machine (such as No Ad, postage rate, a specific departmental account, etc.) that you want the preset to contain. 2. Press Options . 3. Press Page Down and select "Preset Options&[...]

4-6 SDC755A 4 • Normal and Custom Presets Editing a Custom Preset Name Y ou may change the name of a preset if you want. 1. Press Options . 2. Press Page Down and select "Preset Options". 3. Select "Edit Preset Name" and then Select the preset you want to edit. 4. The system will prompt for the new name of this preset. Press t[...]

4-7 SDC755A 4 • Normal and Custom Presets Deleting a Custom Preset Deleting a preset removes all the values assigned to it and removes it from the Presets Menu. CAUTION! Once you delete a preset, its values are gone. Y ou can't recover a deleted preset. 1. Press Options . 2. Press Page Down and select "Preset Options". 3. Press Pag[...]

4-8 SDC755A 4 • Normal and Custom Presets[...]

5-1 SDC755A 5 • Adding Postage/Connecting to D ata Centre This chapter explains how to add postage to your system using the Postage by Phone ® Service and connecting to the Data Centre. About the Postage by Phone System ................... 5-2 How does the system operate? .................... 5-2 When can I refill my meter or check my account ba[...]

5-2 SDC755A 5 • Adding Postage/Connecting to Dat a Centre About the Postage by Phone System The Postage by Phone System allows you to obtain postage funds for your DM300c/DM400c series without leaving your office - all you need is an analogue phone line. How does the system operate? The system consists of a central computer situated in our Data C[...]

5-3 SDC755A 5 • Adding Postage/Connecting to D ata Centre Connecting Y our System to an Analogue Phone Line Plug the telephone line (supplied) into the connector on the back of the machine (see the figure below). Remember to use an analogue phone line (your F AX machine is usually connected to one). Plug phone line in here Checking Funds (Postage[...]

5-4 SDC755A 5 • Adding Postage/Connecting to Dat a Centre Checking Y our Postage by Phone® Account Balance Y ou can check your Postage by Phone® account balance at any time, as long as your system is connected to an analogue phone line. 1. Press Refill Postage . 2. Select “Check PbP balance”. 3. The system dials into the Data Centre (this m[...]

5-5 SDC755A 5 • Adding Postage/Connecting to D ata Centre Printing a Funds (Postage) Report A funds report allows you to print a record of how much postage has been used and how much is remaining in the machine. 1. Press Funds . 2. Press Options and select "Print Funds Report" 4. When prompted either: • Manually feed an envelope (DM30[...]

5-6 SDC755A 5 • Adding Postage/Connecting to Dat a Centre System Update If there has been a feature enhancement or other non-essential update to the software that runs your machine, you will be notified that a system update is available. Advertisements If there are new advertisements that you ordered available, you will be notified that you can p[...]

5-7 SDC755A 5 • Adding Postage/Connecting to D ata Centre Postal Rate Update (mandatory) Postal rates change periodically as defined by your Postal Authority . If new rates are available, you can download them quickly and easily directly from the Data Centre. The new rates are normally available for download at least 7 days before the effective d[...]

5-8 SDC755A 5 • Adding Postage/Connecting to Dat a Centre Con nec tin g t o t he Dat a C ent re (ot her th an for Po sta ge) If you need to connect to the Data Centre for purposes other than adding or checking postage, follow these steps. Check for Updates Use this feature to connect to the Data Centre for software downloads, new updates etc. 1. [...]

6-1 SDC755A 6 • System Options System Options Introduction ................................ 6-3 Basic Options ....................................................... 6-4 Advancing the date/Returning to today’s date ................................................ 6-4 Adjusting the Contrast of the Display ............. 6-4 Configuring the T ape [...]

6-2 SDC755A 6 • System Options Setting Postage Limits (Funds W arning) .............. 6-8 Setting the High V alue W arning ..................... 6-8 Setting the Low Funds W arning ..................... 6-8 Changes to the Lock Code & Password ............... 6-9 Setting the Lock Code .................................... 6-9 Disabling the Lock [...]

6-3 SDC755A 6 • System Options System Options Introduction System options allow you to customise the machine settings for the way you run your mail and add security to those features that are sensitive to your organisation. Because of the many options available, the options are categorised into "Basic", “Scale”, “Data Centre” an[...]

6-4 SDC755A 6 • System Options Basic Options Advancing the Date on the Machine/ Returning to T oday’s Date See Page 3-7 in "Running Mail". Adjusting the Contrast of the Display 1. Press Options . 2. Select "Setup". 3. Select "Display Contrast". 4. Select "Increase Contrast" or "Decrease Contrast"[...]

6-5 SDC755A 6 • System Options Setting the Time, T imeouts and Auto Date Advance Y ou can change the system time, set for daylight savings time, change the time at which your system advances the date to the next day , and set the amount of time your system can remain inactive before reverting to the normal preset values. Setting the Normal Preset[...]

6-6 SDC755A 6 • System Options Setting Auto Date Advance Y our system automatically advances the date at a time you specify . The date advance time is factory set to 00:00 (midnight). If your mail is picked up at a certain time each day , you can set the system to advance the date just after the mail pickup time. 1. Press Options . 2. Select “S[...]

6-7 SDC755A 6 • System Options Setting Daylight Savings Time When Daylight Savings T ime is enabled, the machine's internal clock is advanced by 1 hour . Daylight Savings T ime is also known as 'Summer T ime'. 1. Press Options . 2. Select "Setup". 3. Select "Time and T imeouts". 4. Press Page Down . 5. Select &q[...]

6-8 SDC755A 6 • System Options Setting Postage Limits (Funds W arnings) Y ou can specify values so that when your postage funds drop below a certain level, or if you try to enter a high postage value for a piece of mail, the system displays a warning. Setting the High V alue Warning Y ou can have the system warn you when you manually key in a pos[...]

6-9 SDC755A 6 • System Options Changes to the Lock Code and Password Setting the Lock Code The Lock Code prevents unauthorised access to your mailing system after the machine has entered sleep mode or it is in a "soft" power- down mode (by pressing the Lock/Power key on upper right corner of the control panel). 1. Press Options . 2. Sel[...]

6-10 SDC755A 6 • System Options Setting/Disabling the Supervisor Password The supervisor password prevents access to sensitive setup procedures. 1. Press Options . 2. Select "Setup". 3. Select "LockCode/Password". 4. Select either "Enable Password", “Disable Password” or “Change Password” as required. 5. If t[...]

6-1 1 SDC755A 6 • System Options Setting Scale Options There are several options you can set with your scale such as zeroing the weight on the scale, turning the scale on/of f and selecting weight change options. Zero the Scale 1. Press Weigh/Rate . 2. Select "Zero the Scale". 3. The scale will zero the weight and return to the Home scr[...]

6-12 SDC755A 6 • System Options Setting Weight Change Options Y ou can set how the scale reacts regarding the class of service when the weight changes. 1. Press Weigh/Rate . 2. Press Page Down . 3. Select "Change/Retain Class". 4. Select “Retain Class” when weight changes. The current condition is displayed on the screen. 5. T oggle[...]

6-13 SDC755A 6 • System Options Connecting to the Data Centre Y ou can modify the phone connection settings on your machine, from basic settings (dial prefix, etc.) to advanced settings such as user ID, password, and server IP address. The Data Centre menu choices are: • Check for Updates • Phone Settings • Distributor Settings Check for Up[...]

6-14 SDC755A 6 • System Options Selecting T one/Pulse Use this to tell the system whether your exchange requires tone or pulse dialling. NOTE: In the UK and ROI almost all exchanges are now equipped to handle tone dialling. 1. Press Options . 2. Press Page Down if necessary . 3. Select "Data Centre Options". 4. Select "Phone Settin[...]

6-15 SDC755A 6 • System Options Change Postage by Phone (PbP) Number Use this if you need to change the number for Postage by Phone but only if you are directed to by a representative of your machine supplier 1. Press Options . 2. Press Page Down , if necessary . 3. Select "Data Centre Options". 4. Select "Phone Settings" 5. S[...]

6-16 SDC755A 6 • System Options Change Modem Parameters Use this if you need to change the modem settings used to dial into the Data Centre but only if you are directed to by a representative of your machine supplier . 1. Press Options . 2. Press Page Down , if necessary . 3. Select "Data Centre Options". 4. Select "Phone Settings&[...]

6-17 SDC755A 6 • System Options Distributor Settings This option allows you to modify the phone connection parameters that your machine uses to call to the Data Centre. A brief description of each parameter is provided on the next page. CAUTION: Do not change these parameters unless directed to do so by a representative of your machine supplier .[...]

6-18 SDC755A 6 • System Options Parameter Descriptions Account and User ID This is the account number and the user ID that your system uses to dial into the internet service provider (ISP) that allows you to connect to the Data Centre. Global Password This is the password your system uses to dial into your internet service provider . ANI/LCZ Serv[...]

6-19 SDC755A 6 • System Options Advanced options allow you access to features that are used very infrequently such as meter withdrawal, etc. The Advanced Feature menu includes: • Meter Withdrawal (for withdrawing postage funds) • Run Install Mode Advanced Options Meter Withdrawal (Withdrawing Postage Funds) This function is used to withdraw y[...]

6-20 SDC755A 6 • System Options[...]

7-1 SDC755A 7 • Maintenance Replacing the Ink Cartridge/Printhead.................. 7-2 Filling the Moistener DM400c Only....................... 7-6 Filling the Moistener DM300c Only....................... 7-7 Maintaining the Moistener DM400c ...................... 7-8 Maintaining the Moistener .............................. 7-8 Cleaning the Stri[...]

7-2 SDC755A 7 • Maintenance Replacing the Ink Cartridge/Printhead Ink usage will vary , depending on whether you routinely print ads, how many pieces of mail you print a day and other factors. We recommend that you keep a spare ink cartridge on hand at all times. The machine display tells you when the ink supply is low or exhausted: “Low Ink&qu[...]

7-3 SDC755A 7 • Maintenance 4. Remove the old ink cartridge. Replacing the Ink Cartridge/Printhead (continued) Ink Cartridge Guard 3. When prompted to "Install Now", unlatch and flip open the ink cartridge guard. NOTE: If you are NOT changing the printhead, skip to Step 6. If you have been directed by a representative of your machine su[...]

7-4 SDC755A 7 • Maintenance 5C. Remove the protective tape from the bottom of the new printhead. 5D. Squeeze the two grey tabs on either side of the new printhead and slightly angle the printhead while sliding it back into its holder . 5E. Push the printhead back into place. Y ou should hear a click when it is seated correctly . 5F . Replace the [...]

7-5 SDC755A 7 • Maintenance 9. Close the ink access cover . The system automatically recognises the new cartridge and in a few moments returns you to the Home screen. Refit the weighing platform if it was removed previously . 8. Rotate the guard back to the closed position. 6. Remove the tape from the bottom of the new ink cartridge. 7. Lower the[...]

7-6 SDC755A 7 • Maintenance Filling the Moistener (DM400c Only) 1. Check the moistener tank to see how much sealing solution is left. 3. Remove the moistener bottle cap and fill the moistener bottle with sealing solution or water . We recommend sealing solution because it helps keep your moistener clean and improves sealing efficiency . 4. Replac[...]

7-7 SDC755A 7 • Maintenance 1. Check the moistener tank to see how much sealing solution is left. 3. If the tank was empty , allow 30 minutes for the moistener brush and wick to get completely wet. Check Level Here Fill Here Filling the Moistener (DM300c Only) CAUTION! Don't overll the moistener tank. 2. Add enough sealing solution or wat[...]

7-8 SDC755A 7 • Maintenance Maintaining the Moistener (DM400c Only) Maintaining the Moistener If you notice incomplete or poor sealing and the moistener tank is full, you may need to clean the moistener brush or wick. If the seal quality doesn’t improve after cleaning you can replace the stripper blade and brush assembly or wick as needed. See [...]

7-9 SDC755A 7 • Maintenance Maintaining the Moistener (DM400c Only) Continued. 1. Open the feeder cover and remove the moistener bottle. Leave the moistener bottle out until instructed to replace it. 2. Remove the stripper blade and brush assembly . Cleaning the Shield and Wick 3. Pull the moistener tank straight out towards you. Gently lift the [...]

7-10 SDC755A 7 • Maintenance Maintaining the Moistener (DM300c Only) If you notice incomplete or poor sealing and the moistener tank is full, you may need to clean the moistener brush or wick. If seal quality doesn't improve after cleaning, you can replace the moistener brush or wick as needed. See Chapter 9, Supplies and Options for instruc[...]

7-1 1 SDC755A 7 • Maintenance 4. Clean the brush in plain water , and rinse thoroughly . 5. Position the brush as shown so its bottom edge is under the mounting tabs. 6. Slide the brush back towards the rear of the moistener . 7. If you need to clean the wick and holder , continue with Removing the Holder and Wick procedure on the next page. Othe[...]

7-12 SDC755A 7 • Maintenance 1. Line up the yellow tab with the yellow slot. 2. Slide the moistener tank into position on the mailing machine base until the release lever snaps into position. See the figure at right. 3. Resume operation. Reinstall the Moistener T ank 4. Place the wick back into the shield. 5. Reinstall the wick and holder assembl[...]

7-13 SDC755A 7 • Maintenance Running Print T ests The system has several tests that let you check print performance and help you determine printing problems: T est Print The test print allows you to print a test pattern to see if the printhead is functioning properly and has no blocked printing jets. Always ensure that your prints are clear and c[...]

7-14 SDC755A 7 • Maintenance Cleaning the Printer Nozzles (Purging) This function allows you to purge the printheads in an effort to fix a printing problem. IMPORT ANT : Always ensure that your prints are clear and complete. Poor prints may be rejected by your Postal Authority . If you notice missing lines in the print as shown in the illustratio[...]

8-1 SDC755A 8 • T roubleshooting Getting Help.......................................................... 8-2 Power Problems (nothing displays) ...................... 8-2 Error Messages .................................................... 8-3 Printing Problems ................................................. 8-4 Feeding Problems ..................[...]

8-2 SDC755A 8 • T roubleshooting Power Problems (nothing displays) 1. Is power cord plugged into both mailing machine base and wall outlet? Make sure the power cord is not connected to a switched wall outlet with the outlet turned off. 2. Check power lamp on the machine. If it is on, power is reaching the machine. 3. Machine may be in sleep mode.[...]

8-3 SDC755A 8 • T roubleshooting Error Messages From time-to-time your DM300c/DM400c Series may display an alert or error message. An alert tells you that something needs attention; an error mes sage us uall y t ells you ab out a DM 300 c/DM 400 c Se ries con diti on you can fix . Message Description Action Account Balance Low Refill amount excee[...]

8-4 SDC755A 8 • T roubleshooting Printing Problems Machine won't print Machine is in seal-only mode This mode disables printing. Press Home to return to Home screen and resume printing. Digital meter stamp is incomplete or streaked; poor print quality Print nozzles clogged IMPORT ANT : Always ensure that your prints are clear and complete. P[...]

8-5 SDC755A 8 • T roubleshooting Feeding Problems T o avoid stalled (jammed) envelopes 1. Make sure your envelopes meet our published specifications. See Chapter 1, Introduction . 2. Feed envelopes correctly . See the instructions in Chapter 3, Running Mail . Don't try to feed oversize envelopes through the machine. Use tape strips instead. [...]

8-6 SDC755A 8 • T roubleshooting Clearing a Stalled Envelope- Feeder Area (DM400c Only) 1. Raise the Feeder Cover 2. Release the Feeder Clearance lever to remove mail under feeder rollers. 3. If necessary , remove moistener assembly to clear mail between the feeder and the printer area. 2 1 1 1 2 Feeder Clearance Lever Moistener[...]

8-7 SDC755A 8 • T roubleshooting Problems with Postage Refill The display shows a series of messages during the postage refill process Normal The machine is designed to display the progress of the postage refill. If the procedure fails for any reason, the display tells you why . Make the necessary corrections. Machine fails to connect to Postage [...]

8-8 SDC755A 8 • T roubleshooting Viewing System Configuration Levels Sometimes in an effort to fix your problem over the phone, the representative of your machine supplier may request you to look up the software and firmware level that is on your machine. Follow these steps to do this: 1. Press Options. 2. Press Page Down if necessary . 3. Select[...]

9-1 SDC755A 9 • Supplies and Options Options ................................................................. 9-2 Weighing Platforms ........................................ 9-2 Moistener ....................................................... 9-2 Postal Advertisements (Ads) .......................... 9-2 Departmental Accounting ................[...]

9-2 SDC755A 9 • Supplies and Options Options A number of flexible options are available so you can tailor your mailing system to meet your exact needs today , and expand it as your business grows tomorrow . Con ta ct y ou r m ac hin e su ppl ie r w ho wi ll ad vi se yo u abo ut th e op tio ns av ai la ble o n y ou r mod el . Weighing Platforms Th[...]

9-3 SDC755A 9 • Supplies and Options Supplies Y our DM300c/DM400c Series requires certain supplies to function properly . These include: • Ink Cartridges • T ape Sheets • Sealing Solution (to seal envelope flaps after processing) How to Order All supplies, accessories and options are available from your machine supplier . Contact details ar[...]

9-4 SDC755A 9 • Supplies and Options[...]

10-1 SDC755A 10 • Reports Overview of Reports ........................................... 10-2 Last 5 Refills Report ........................................... 10-2 Funds Report ...................................................... 10-2 Single Account Report ........................................ 10-3 Multi-Account Summary Report.............[...]

10-2 SDC755A 10 • Reports Overview of Reports Y our system allows you to print reports for funds usage, postage refills, postage tracked by account, and other valuable data. Y ou can print these reports directly from your machine on an envelope or tape sheet. The reports are accessed by pressing Options and selecting "Reports". Last 5 R[...]

10-3 SDC755A 10 • Reports Single Account Report This report provides the postage history for a single account (if the Departmental Accounting feature is set up on your system). 1. Press Options . 2. Select "Reports". 3. Select "Accounts". 4. Select "Single Account". 5. Select an account. 6. When prompted, insert enve[...]

10-4 SDC755A 10 • Reports Account List Report This report provides a list of all of the accounts that you have configured on your system (If the Departmental Accounting Feature is set up on your system). It can only be printed if you have an external printer connected to your system. 1. Press Options . 2. Select "Reports". 3. Select &qu[...]

10-5 SDC755A 10 • Reports Configuration Report This report lists configuration information about your machine and Postage by Phone® account. 1. Press Options . 2. Select "Reports". 3. Press Page Down (if necessary). 3. Select "Configuration". 4. When prompted, insert envelope into machine or press T ape. The report is printed[...]

10-6 SDC755A 10 • Reports Permit Report This report lists the activity of each permit print if your system is being used for permit printing. 1. Press Options . 2. Select "Reports". 3. Press Page Down (if necessary). 4. Select "Permit". 5. When prompted, insert envelope into machine, or Press T ape. NOTE: If this is a multi-pa[...]

1 1-1 SDC755A 1 1 • Departmental Accounting Overview of the Accounting Feature................... 1 1-2 T urning On Accounting (if available) ................... 1 1-2 T urning Off Accounting ....................................... 1 1-3 Selecting an Account .......................................... 1 1-3 Creating an Account ....................[...]

1 1-2 SDC755A 1 1 • Departmental Accounting Overview of the Accounting Feature If yo ur m ode l has t he de pa rtm en ta l a cc oun ti ng fe at ure , yo u c an se tup y ou r s ys tem t o tra ck po st ag e c os ts in cu rre d by in di vid ua ls or de par tm en ts in yo ur o rga ni sat io n (e. g. , E ng in eer in g, Sa le s, et c.) . Th e n um be [...]

1 1-3 SDC755A 1 1 • Departmental Accounting T urning Off Accounting Y ou can temporarily turn off the Departmental Accounting whenever you wish. NOTE: Y ou will not be tracking postage by account when this feature is turned off. 1. Press Options . 2. Select “Accounts” 3. If the supervisor password is enabled, you will be prompted to enter it [...]

1 1-4 SDC755A 1 1 • Departmental Accounting Creating an Account Y ou need to create an account before you can use the departmental accounting feature to track postage. 1. Press Options . 2. Select "Accounts" 3. If t he su per vi so r p as swo rd i s e na ble d, y ou wi ll be p rom pt ed to e nte r it a nd se lec t “A cce pt ” t o co[...]

1 1-5 SDC755A 1 1 • Departmental Accounting Editing an Account/Setting Up Account Passwords Y ou can edit an account name and establish passwords for each account if you wish. 1. Press Options . 2. Select "Accounts”. 3. If t he su per vi so r p as swo rd i n e na ble d, y ou wi ll be p rom pt ed to e nte r it a nd se lec t “C ont in ue?[...]

1 1-6 SDC755A 1 1 • Departmental Accounting T urning On Account Passwords Y ou can turn on the requirement for all operators to enter passwords (if passwords are set up) when choosing an account. NOTE: The Supervisor Password must be turned on before you can use this feature. If it is turned on, you will be presented with an option to enter the S[...]

1 1-7 SDC755A 1 1 • Departmental Accounting Viewing Account T otals Y ou can view your account totals anytime using this option. 1. Press Options . 2. Select “Accounts". 3. If the supervisor password is enabled, you will be prompted to enter it and select “Continue” to continue. NOTE: If the supervisor password is enabled, you will nee[...]

1 1-8 SDC755A 1 1 • Departmental Accounting Clearing Account T otals Y ou can view your account totals anytime using this option. 1. Press Options . 2. Select “Accounts". 3. If the supervisor password is enabled, you will be prompted to enter it and select “Continue” to continue. NOTE: If the supervisor password is enabled, you will ne[...]

1 1-9 SDC755A 1 1 • Departmental Accounting 1. Press Options . 2. Select “Accounts". 3. If the supervisor password is enabled, you will be prompted to enter it and select “Continue” to continue. NOTE: If the supervisor password is enabled, you will need to enter it to gain access to all of the accounting features. 4. Press Page Down an[...]

1 1-10 SDC755A 1 1 • Departmental Accounting Deleting an Account Y ou can delete an account and remove it and its contents from the system. 1. Press Options . 2. Select "Accounts". 3. If t he su per vi so r p as swo rd i s e na ble d, y ou wi ll be p rom pt ed to e nte r it a nd se lec t “C ont in ue” t o con ti nue . NO TE : I f th[...]

G-1 SDC755A Glossary Account —A department (e.g., “Human Resources”) to which postage is charged. Y our machine may allow you to set up and choose a number of different accounts. Y ou can assign a unique name to each. The machine stores the total postage used and the number of mail pieces processed for each account. The accounting feature is [...]

G-2 SDC755A Glossary Home Screen —The machine display that shows your current selections. It indicates that you're ready to print postage. Inspection —The process of examining the postage usage through the machine to assure accurate postal funds accounting. Y our machine is subject to remote inspection whenever you add postage to it. T o d[...]

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Elizabeth W ay , Harlow , Essex, CM19 5BD, UK www .pitneybowes.co.uk Support Web Site: www .pitneybowestsg.com PB Form SDC755A (2-07) © Pitney Bowes Limited, 2007 We have made every reasonable ef fort to assure the accuracy and usefulness of this guide, however we cannot assume responsibility for errors or omissions or liability for the misuse or [...]