Polycom 1500 manual

March, 2009 Edition 1725-16843-001 Rev. A SIP 3.1.2 User Guide for the Polycom ® VVX™ 1500 Phone SIP 3.1.2[...]

Polycom Inc. 4750 Willow Road Pleasanton, CA 94588-2708 USA No part of this document may be reproduce d or transmitted in any form or by any means, el ectronic or mechanical, for any purpose, without the express written permission of Polycom, Inc. Under the law, reprod ucing includ es translating into another language or format. As between the part[...]

iii About This Guide Thank you for choosing the Polycom ® VVX™ 1500 phone. The phone is a business media phone that combines ad vanced business telephony, one-to uch video, real-time presence, and integr ated business applications into one seamless, lifelike communications experience. The phone provides a powerful, yet fl exible IP communication[...]

User Guide for the Polycom VVX 1500 Phone iv[...]

v Contents About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii 1 Getting Started with Your Phone . . . . . . . . . . . . . . . . . . . . . 1-1 Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2 Optional Accessories . . . . . . . . . . . . . . [...]

User Guide for the Polycom VVX 1500 Phone vi Setting Up a Screen Saver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9 Stopping and Disabling a Screen Saver . . . . . . . . . . . . . . . . . . . . . . . . 2-13 Displaying the Pictures that are Stored on Your USB Flash Drive . . . . . . . . . . . . . . . . . . . . . . . . [...]

Conte nts vii Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-12 Ending Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-15 Redialing Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

User Guide for the Polycom VVX 1500 Phone viii 5 Troubleshooting Your Phone . . . . . . . . . . . . . . . . . . . . . . . . 5-1 Power and Startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2 Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

1 - 1 1 Getting Star ted with Y our Phone This chapter provides basi c installation ins tructions and informati on for obtaining the best performance with the Polycom VVX 1500 phone. The topics include: • Parts List on page 1-2 • Setting Up Your Phone on page 1-3 • Registering the Phone on page 1-14 • Features of Your Phone on page 1-14 •[...]

User Guide for the Polycom VVX 1500 Phone 1 - 2 Par ts List The following components are included in your Polycom VVX 1500 phone package. Check to ensure that you have rece ived each item. If you are missing any items, contact your system administrator. Optional Accessories The following items are optional accessories for the phone: • AC Power Ki[...]

Getting Started with Y our Phone 1 - 3 Setting Up Y our Phone To set up the phone, do the following: 1. Adjust the stand. Se e Adjusting the Stan d , below. 2. Connect the ferrite clamps to the network cable (and to the optional computer cable, if you are connecting a computer to your phone). See Attaching Ferrite Clamps on page 1-5 . 3. Connect th[...]

User Guide for the Polycom VVX 1500 Phone 1 - 4 T o adjust the stand: 1. With the back of the phone (and the stand) facing you, push the button protruding from the side of the phone. When you push the button, the stand unlocks and can move. 2. Lift the stand until it touches the back of the phone (the position labelled MIN ), and then release the b[...]

Getting Started with Y our Phone 1 - 5 Attaching Ferrite Clamps Your phone package includes two ferrit e clamps. You must attach a ferrite clamp to the network cable and to the computer cable (if you are connecting a computer to your phone) befor e you attach the cables to your phone. T o attach a ferrite clamp to the network cable or PC cable: >[...]

User Guide for the Polycom VVX 1500 Phone 1 - 6 Connecting the Phone Usin g a Power Over Ether net Source Using the supplied network cable, the phone can be powered fro m a Power over Ethernet (PoE) compliant swit ch or hub. Power over Ethernet is the default connection for your phone. The following figure shows how to connect the phone using a PoE[...]

Getting Started with Y our Phone 1 - 7 Connecting the Phone Usi ng AC Power To connect the phone using AC power, you require the optional AC Power Kit, containing a Power Adapter and Regional Power Cord. The following figure shows how to connect the phone using AC power. T o connect the phone using AC power: 1. Connect the network cable between the[...]

User Guide for the Polycom VVX 1500 Phone 1 - 8 Connecting the Handset and Handset Cord Connect one end of the handset cord to th e end of the handset, and the other end of the cord to the Handset jack on the phone. Connecting Optional Components You can connect a headset, USB flash drive, he adphones, or computer to your phone. This section descri[...]

Getting Started with Y our Phone 1 - 9 The following figure shows how to conne ct a headset to the Headset jack on the phone. For information on using a headset to place and answer calls, see Placing Calls on page 3-6 and Answering Calls on page 3- 12 . For information on permanently enabling your phone to use headset mode, see Enabling Headset Mem[...]

User Guide for the Polycom VVX 1500 Phone 1 - 10 The following figure shows how to conne ct a USB flash drive to the USB p ort on the phone. When you attach a USB flash drive to your phone, the message “Storage media attached” displays . The USB flash drive icon, , displays on the status bar on the touch screen. For information on how to record[...]

Getting Started with Y our Phone 1 - 11 The following figure shows the 3.5mm connector on the side of your phone. When you attach headphones to your ph one, the message “Auxiliary output active” displays. The headphone icon, , displays on the status bar on the touch screen. When you remove th e headphones, the me ssage “Auxiliary output inact[...]

User Guide for the Polycom VVX 1500 Phone 1 - 12 The following figure shows how to connect a computer to the PC connector on the phone. Adjusting the Screen Lift the screen and push it back to an angle that is comfortable for you .[...]

Getting Started with Y our Phone 1 - 13 Adjusting the Camera To transmit video, make sure you slide open the privacy shutter. The following figure shows the privacy shutte r centered above the touch screen. Open the privacy shutter using the privacy shutter adjuster (located along the top edge, above the camera). You can adjust the angle of the cam[...]

User Guide for the Polycom VVX 1500 Phone 1 - 14 Registering the Phone Generally, your phone will be deploye d with multiple other phones. In this case, your system administrator wi ll configure the phone parameters beforehand, so that after you set up yo ur phone, the phone will be registered and ready to use. If your phone is not part of a large [...]

Getting Started with Y our Phone 1 - 15 Feature Description 1 Handset and cord Provides a udio o utput for calls that use the handset. 2 S peakerphone Provides ringer and h ands-free (speakerphone) audio output. T o use the speakerphone, see Placing Calls on page 3-6 , Answering Calls on pag e 3-12 , and Ending Calls on page 3-15 . 3 Headphone conn[...]

User Guide for the Polycom VVX 1500 Phone 1 - 16 The following figure shows the ke ys on the phone console. Feature Description 1 Arrow Keys Allow you to: • Scroll through displayed information. • Enable and disable fields. • Return to the previous menu ( Left arrow key only). • Scroll through active and inactive calls. 2 Select Key Selects[...]

Getting Started with Y our Phone 1 - 17 5 Mute key Mutes audio transmissi on locally during calls and conference s. The button glows red wh en activated. See Muting the Microphone on page 2-40 . 6 Video Key Contro ls the size, posi tion, and transmission of video images. See Handling Video Calls on page 3-3 . 7 Redial Key Dials the most recently di[...]

User Guide for the Polycom VVX 1500 Phone 1 - 18 Before Y ou Use Y our Desktop Phone Before you use your phone, you need to understand the touch screen layout, which icons display on the touch screen, how to navigate menus and fields, and how to enter data. You also need to know how to obtain the best performance when you conduct video calls and co[...]

Getting Started with Y our Phone 1 - 19 T ouch Screen Components The following figure shows what displays on the touch screen. Feature Descr iption 1 S tatus bar The following icons can display: —Messages waiting —Missed calls —Do Not Disturb e nabled —USB flash drive attached and idle —USB flash drive attached and busy —Headphones atta[...]

User Guide for the Polycom VVX 1500 Phone 1 - 20 2 Active call window Displays the active call. Durin g a video call, the active call wi ndow can display the near site o r the far site . 3 Inactive call group Displays calls on hold, as well as incoming calls th at are not immediately answered. 4 Soft keys Keys on the touch screen you can tap to acc[...]

Getting Started with Y our Phone 1 - 21 9 Line Key Use these keys to activate up to six lines that can be assigned to yo ur phone. When the phone is idle, Line Keys display one of the foll owing: • —for registered, private lines. • —for registered, shared lines. • —for unregistered lines • —for lines that have the Always call forwar[...]

User Guide for the Polycom VVX 1500 Phone 1 - 22 Phone Icons The following table describes the icons that display on the touch screen. 10 Picture-in-Picture window (PIP) The small window i n the corn er of the touch screen that di splays video. By default, the PIP displays the near site. Y ou can toggle the PIP to display the near site or the far s[...]

Getting Started with Y our Phone 1 - 23 Call on hold (p rivate line) Call on hold (sha red line) Call without Polycom HD V oice (private line) Call (shared line) Conference call Conference call (secure) Do Not Disturb enabled Forward (Always) Headphones attached Line (registered, private) Line (registered, shared) Line (unregistered) Message indica[...]

User Guide for the Polycom VVX 1500 Phone 1 - 24 Navigating Menus, Lists, and Fields To navigate menus, lists, and fields, you can: • Tap the soft keys on the touch screen • Tap the menu items or fields on the touch screen • Press the keys on the phone console To operate your phone, follow these tips: Missed calls indicator Mute applied S pee[...]

Getting Started with Y our Phone 1 - 25 If you want to .. . Then do this . .. Enter the Main Menu T ap or press . Return to the idle screen T ap or press . Return to the previous menu T ap the Back soft key or press the Le ft arrow key . Scroll through menu items T ap or , or press an arrow key . Scroll through lists or fields T o scroll it em by i[...]

User Guide for the Polycom VVX 1500 Phone 1 - 26 Select a soft key T ap the soft key . View additional soft keys T ap the More soft key . Enable or disable fields Do one of the following: • T ap the field name, and then tap the field’s highlighted box. F rom the drop-down list, tap Enabled or Disabled . • Scroll to a field using the Up or Dow[...]

Getting Started with Y our Phone 1 - 27 Entering Data and Editing Fields You can enter data and edit fields in these two ways: • Using a “keyboard” that displays on the touch screen. • Using the dialpad keys on the phone console. Using the “Keyboard” on the T ouch Screen You can use the phone’s “keyboard” to quickly update field i[...]

User Guide for the Polycom VVX 1500 Phone 1 - 28 The following figure shows the keyboard that displays on the touch screen when you update a directory entry. 3. Enter the information. Do the followi ng: If you want to... Then do this.. . Enter uppercase (A) characters, lowercase (a) characters, or a combination of uppercase and lowercase characters[...]

Getting Started with Y our Phone 1 - 29 4. To confirm the upda tes, tap . Enter numbers 1. If a keyboard with nu mbers does not display , tap . 2. Using the keyboard on the to uch screen, tap the number(s) you want. Y ou can also tap the abc , ABC , 123 , or Abc soft keys to toggle between lowercase, uppercase, numerical, and titlecase modes. Enter[...]

User Guide for the Polycom VVX 1500 Phone 1 - 30 Using the Dialpad Keys on the Phone Console You can use the keys on your phone console to update field information. T o use the dialpad keys to enter or edit data: 1. Tap a field to select it. 2. Enter the information. Do the followi ng: 3. Tap the Save soft key. If you want to... Then do this... Ent[...]

Getting Started with Y our Phone 1 - 31 Obtaining the Best Per formance fr om Video Calls and Conferences Use these tips when you host a video call or conference: • Check the near-site video to make sure it is clear, bright, and sharp. For information on adjusting camera settings, see Updati ng Camera Settings on page 2-32 . • Use the handset o[...]

User Guide for the Polycom VVX 1500 Phone 1 - 32 T o clean the touch screen: 1. Tap > Settings > Basic > Screen Clean . The screen is disabled. The message “Touch screen is disabled. Press any key to exit” displays. 2. Wipe the glass with a clean, lint-free cloth. 3. To enable the touch screen again, press any key on the phone console.[...]

2 - 1 2 Customizing Y our Phone You can customize your Polycom VV X 1500 phone by ad justing certain settings, such as how the time and date display and the ring type you use f or incoming calls. You can also customize your phone’s directory, specify how to handle calls from contacts, change th e background image that displays, or enable a screen[...]

User Guide for the Polycom VVX 1500 Phone 2 - 2 Configuring Basic Settings This section outlines the basic settings you can configure through the Main Menu. The t opics include: • Changing the Language on page 2-23 • Changing the Appearance of Time and Date on page 2-3 • Enabling Headset Memory Mode on page 2-7 • Using Electronic Hookswitch[...]

Customizing Y our Phone 2 - 3 Changing the Language Your phone supports several languages. T o change the language: 1. Tap > Settings > Basic > Preferences > Language . The Language screen displays. 2. Tap the language you want, and then tap the Se lect soft key . The text on the screen changes to the language that you selected. 3. Tap [...]

User Guide for the Polycom VVX 1500 Phone 2 - 4 The following figure shows the defaul t format for the date and time display. T o update the time and date display: 1. Tap > Settings > Basic > Preferences > Time & Date . The Time & Date screen displays.[...]

Customizing Y our Phone 2 - 5 2. Do one of the following: — To change the date format, tap Clock Date . or — To change the time format, tap Clock Time . The Clock Date screen or the Clock Time screen displays. or[...]

User Guide for the Polycom VVX 1500 Phone 2 - 6 3. Tap the format you want, and then tap the Select soft key. 4. Tap to return to the idle screen. T o change the order of the time and date display: 1. Tap > Settings > Basic > Preferences > Time & Date > Clock Order . The Clock Order screen displays. 2. Tap the clock order you wan[...]

Customizing Y our Phone 2 - 7 Enabling Headset Memor y Mode This feature is useful for permanent or full-time headset users. You can set up your phone so that all incoming and ou tgoing calls use your headset. At any time, you can switch to handset o r speakerphone mode. To use Headset Me mory Mode, you mu st enable, and then activate, Headset Memo[...]

User Guide for the Polycom VVX 1500 Phone 2 - 8 All calls will now go to your headset. If you tap the Line Key with the flashing green status indicator or the Answer soft key to receive a call, the ca ll will connect to your headset automatically. If you switch to the speakerphone or the handset, you deactivate Headset Memory Mode (calls no longer [...]

Customizing Y our Phone 2 - 9 T o update the background picture: 1. Tap > Settin gs > Basic > Preferences > Backgrounds . The Backgrounds screen displays. The following figure shows a sample Backgrounds screen. (Your screen will have the Default option, as well as other options that your system administrator may have added to your phone[...]

User Guide for the Polycom VVX 1500 Phone 2 - 10 You can set up a scree n saver to display the pictures stored on a USB flash drive. The screen saver will automatically start each time your phone is idle a certain amount of time. You can stop th e screen saver at any time and return to the idle screen by tapping the touch sc reen. If your phone is [...]

Customizing Y our Phone 2 - 11 3. Tap > Settings > Basic > Preferences > Picture Frame . The Picture Frame screen displays. 4. Specify the folder in which you stor ed your images on the USB flash drive, and the length of time you want each imag e to display: — In the Folder field, enter the name of the folder in which you placed your [...]

User Guide for the Polycom VVX 1500 Phone 2 - 12 7. From the idle screen, tap > Sett ings > Basic > Preferences > Screen Saver . The Screen Saver screen displays. 8. Do the follow ing: — Tap the Screen Saver field’s highlighted box. From the drop-down list, tap Enabled to enable a screen saver. — Tap the Wait Time field, and then [...]

Customizing Y our Phone 2 - 13 Stopping and Disabling a Screen Saver You can stop a screen saver a t any time, and display the idle screen, by tapping the touch screen. After your phone is idle for the specified period of time, the screen saver will start again. You can disable a screen saver (prevent it from starting, even if your phone has been i[...]

User Guide for the Polycom VVX 1500 Phone 2 - 14 Displaying the Pictures that are Stored on Y our USB Flash Drive You can view the pictures that are stor ed on your USB flash drive at any time, without setting up a screen saver that automatically starts each time your phone is idle a certain amount of time. Th is is called the Picture Frame feature[...]

Customizing Y our Phone 2 - 15 The sixth key, , allows you to set the picture as the ba ckground image for your phone (see Setting a Picture on Your USB Flash Drive as the Background Picture on Your Phone on page 2-1 6 ). — To view thumbnails of your picture s, tap . — To go to the previous picture, tap . — To go to the next picture, tap . ?[...]

User Guide for the Polycom VVX 1500 Phone 2 - 16 Setting a Picture on Y our USB Flash Driv e as the Background Picture on Y our Phone You can set a picture that is stored on your USB flash drive as the background picture on your phone. When you set o ne of your pictures as the background picture, the picture will display as “Loc al File” in the[...]

Customizing Y our Phone 2 - 17 Changing the Backlight Intensity Backlight intensity on the phone has thr ee components: • Backlight On • Backlight Idle • Maximum Intensity You can modify the Backlight On intens ity and the Backligh t Idle intensity separately. You can select high, medium, low, and off levels for both. When you modify the Maxi[...]

User Guide for the Polycom VVX 1500 Phone 2 - 18 T o modify the backlight intensity: 1. Tap > Settings > Basic > Backlight Intensity . 2. Tap Backlight On Inten sity . The Backlight On Intensity screen displays. 3. Tap the intensity you want, tap the Select soft key, and then tap the Save soft key. The default level is High.[...]

Customizing Y our Phone 2 - 19 4. Tap Backlight Idle Intensity . The Backlight Idle Intensity screen displ ays. 5. Tap the intensity you want, tap the Select soft key, and then tap the Save soft key. The default level is Low. 6. Tap Maximum Intensity . The Maximum Intensity screen displays.[...]

User Guide for the Polycom VVX 1500 Phone 2 - 20 7. Tap the Up or Down soft keys to increase or decrease the backlight intensity. 8. Tap the Ok soft key. 9. Tap to return to the idle screen. Updating the Ring T one You can select from many different ri ng types to distinguish lines or to distinguish your phone from your neighbor’s phone. You can [...]

Customizing Y our Phone 2 - 21 2. Tap the ring type you want, and then tap the Select soft key. To hear the ring type before you change it, tap the Play soft key. The default ring type is Low Trill. 3. Tap to return to the idle screen. Setting Ring T ones for Contacts You can set a distinctive ri ng tone for each contact in your Contact Directory s[...]

User Guide for the Polycom VVX 1500 Phone 2 - 22 2. Tap the contact for whom you want to assign a distinctive ring tone, and then tap the Edit soft key. The Edit Contact screen displays. 3. Tap the Ring Type field, and then enter a number cor responding to one of the ring types available. 4. Tap the Save soft key. 5. Tap to return to the idle scree[...]

Customizing Y our Phone 2 - 23 Disabling and Stopping Video You can disable or stop the transmi ssi on of near-site video. However, you cannot disable or stop far-site video. If your phone receives far-site video, your phone always displa ys far-site video. By default, your phone always transmit s near-site video, unless you do the following: • S[...]

User Guide for the Polycom VVX 1500 Phone 2 - 24 The following figure shows what the touch screen looks like when the far-site stops or disables video. Updating Video Settings Video settings allow you to update: • Video Call Settings—to enable or disabl e near-site video at the start of all calls, and to choose to display incoming video calls o[...]

Customizing Y our Phone 2 - 25 Updating Video Call Settings You can customize video in these ways: • Disable video so that your phone does not transmit near-site video, for all calls. • Choose to view all incoming video calls using a full screen layout. T o change the video settings: 1. Tap > Settin gs > Basic > Video > Video Call S[...]

User Guide for the Polycom VVX 1500 Phone 2 - 26 The following figure shows what the touch screen looks like during a video call when the setting is disabled . The following figure shows what the touch screen looks like when the far site has disabled the setting.[...]

Customizing Y our Phone 2 - 27 To enable or disable this setting, tap the Auto Start Video Tx field’s highlighted box. From the drop-down list, tap Enabled or Disabled . The default setting is Enabl ed. — Auto Video Full Screen This setting automatically enables yo ur phone to display far-site video on the full screen when you answer a call fro[...]

User Guide for the Polycom VVX 1500 Phone 2 - 28 Updating the Way Video Displays in the Window in the Center of the Screen and on the Full Screen Adjust the appear ance of video i mages so that the video that displays in the window in the center of the touch screen, and on the full screen, display normal, full, or cropped images. T o update the way[...]

Customizing Y our Phone 2 - 29 2. Tap, and then adjust the following settings: — Video Screen Mode (Window) Adjusts the video image that d isplays in the window in the center of the touch screen. You can select these settings: Normal —The video image is displayed using correct proportions. If necessary, black bars appear on the top, bottom, or [...]

User Guide for the Polycom VVX 1500 Phone 2 - 30 The following figure shows the PIP disabled in full screen mode. (Depend ing on the video endpoint, you may or may not see black bars.) The following figure shows the PIP wh en it displays next to (“side-by-side ” mode), rather than over, full screen video.[...]

Customizing Y our Phone 2 - 31 The following figure shows the PIP when it d isplays over (“PIP” mod e), rather than next to, full screen video. (Dep ending on the video endpoint, you may or may not see black bars.) T o update the way the PIP displays: 1. Tap > Settin gs > Basic > Video > Local Camer a View . The Local Camera View sc[...]

User Guide for the Polycom VVX 1500 Phone 2 - 32 2. Tap, and then adjust the following settings: — Local Camer a View (F ull Screen) Enables or disables the P IP from di splaying when you view the near or far site on the full screen. To select th e setting y ou want, t ap the field, and then tap the field’s highlighted box. From the drop-down l[...]

Customizing Y our Phone 2 - 33 T o change the clarity of near -site video: 1. Tap > Settin gs > Basic > Video > Camera Settings . The Camera Settings screen displays. 2. Tap, and then adjust, the following camera settings: — Target Frame Rate —sets how smooth near-site video displays. Tap the Up or Down soft key to set the rate, and[...]

User Guide for the Polycom VVX 1500 Phone 2 - 34 — Saturation Level —sets how much color near-site video displays. Tap the Up or Down soft key to set the level, and then tap the Save soft key. You can set a leve l between 0 (lowest) and 6 (highest). The default level is 3. — Contrast Level— sets the differen ce in brightness between the lig[...]

Customizing Y our Phone 2 - 35 During off hours, the touch screen disp lays “Off Hours Mode” on the status bar. During power-saving mode, the LED on the top-right of the phone slow-blinks red to indicate that the phone has power and is ready to use, but is in power-saving mode. Your phone will ex it power-saving mode if the camera detects motio[...]

User Guide for the Polycom VVX 1500 Phone 2 - 36 Updating Offic e Hours Update your office hours so the phone will know when you are in the office. Your office hours determine when th e phone applies certain timeouts and when the camera should be most sensit ive at detecting your presence. When you update your office hours, you spec ify when you st[...]

Customizing Y our Phone 2 - 37 4. Tap Duration . The Duration screen displays. 5. Tap the day(s) of the week you want to update, and then enter the number of hours you work for a particular day. You can enter a duration of 0 to 12 hou rs per day. The default duration is 10 hours per day (for Monday to Friday ) and 0 hours per day (for Saturday and [...]

User Guide for the Polycom VVX 1500 Phone 2 - 38 T o update timeouts: 1. Tap > Settin gs > Basic > Power Saving > Timeouts . The Timeouts screen displays. 2. For the Office Hours Idle Timeout field, enter the number of minutes the phone should wait after being idle (d uring office hours) before starting power-saving mode. You can enter [...]

Customizing Y our Phone 2 - 39 Updating User Detection Settings You can specify how sensitive the camera should be at detecting motion. If the camera detects motion (for example, if you are near the phone), your pho ne will not initiat e power-savi ng mode, even if an idle timeout has been reached. If the camera detects motion, power-savi ng mode w[...]

User Guide for the Polycom VVX 1500 Phone 2 - 40 2. For the Office Hours Sensit ivity field, enter how sensitive you want the camera to be while you are in your office. You can enter a number between 0 (no sensitivity) and 10 (high sensitivity). T he defau lt sensitiv ity is 7 . If you set a sensitivity between 1 and 4, you will have to wave you r [...]

Customizing Y our Phone 2 - 41 Adjusting the V olume T o adjust the spea ker volume: >> During a call, press either or . T o adjust the ringer volume: >> When the phone is in the idle state, press either or . Using Call Lists Your phone maintains lists of missed, rece ived and placed calls. Each list can hold up to 100 entries. If you m[...]

User Guide for the Polycom VVX 1500 Phone 2 - 42 Viewing Call Lists You can access any call list from the Ca ll Lists menu, or you can quickly access missed calls from the idle screen. T o view a call list: >> Do one of the following: • Tap > Features > Call Lists > Missed Calls , Received Calls, or Placed Calls . or • From the i[...]

Customizing Y our Phone 2 - 43 T o manage a call list: 1. Tap > Features > Call Lists . The Call Lists screen displays. 2. Do one of the following: — To clear the records in a call list, tap Clear , and then tap either Missed Calls , Received Calls or Placed Calls. A message displays indicating that the call list is cleared. For example, ?[...]

User Guide for the Polycom VVX 1500 Phone 2 - 44 — To store the contact in your local Contact Directory, tap the Save soft key. — To view information about the call , such as the phone number, the time and duration of the call, and the name of the caller, tap the Information soft key. 3. Tap to return to the idle screen . Managing Contacts You [...]

Customizing Y our Phone 2 - 45 The Directory screen displays, listing al l the contacts in your directory. T o view your Corporate Director y: >> Tap > Features > Corporate Directory . The Corporate Directory screen displa ys, listing all the contacts in your Corporate Directory.[...]

User Guide for the Polycom VVX 1500 Phone 2 - 46 The following figure shows a sample Corporate Directory. You cannot update the contacts in your Corporate Directory. You can only search for and dial contacts, and ad d c ontacts from your Corporate Directory to your local Contact Directory. Adding Contacts to Y our Local Contact Director y You can a[...]

Customizing Y our Phone 2 - 47 Adding Contacts Manually You can update your local Contact Dire ctory manually, instead of importing contact information from a call list or a Corporate Directory. T o add a contact manually: 1. Tap > Features > Contact Directory . The Directory screen displays.[...]

User Guide for the Polycom VVX 1500 Phone 2 - 48 2. To add a contact to your phone’s database, tap the Add soft key. The Add To Directory screen displays. 3. Enter the contact information. Enter the following information: — (Optional.) In the First Na me field, enter the first name of the contact (see Entering Data and Editing F ields on page 1[...]

Customizing Y our Phone 2 - 49 If you assign a speed dial index nu mber that is already taken, the message “Speed dial index already exists” displays. Contacts with a speed dial inde x number can be automatically assigned to a Speed Dial Key fo r one-touch dialing. For more information, see Managing Spee d Dial Keys on page 3-38 . — (Optional[...]

User Guide for the Polycom VVX 1500 Phone 2 - 50 — (Optional.) Tap the Auto Reject field, and then tap the field’s highlighted grey box. From the drop-down list, tap Enabled or Disabled . (The default se tting is Disabled .) If you set the Auto Reject field to en abled, each time the contact calls, th e c a ll w il l b e di re c t ed to y ou r [...]

Customizing Y our Phone 2 - 51 Adding Contacts from Call Lists You can save call informati on from a call list to your local Contact D irectory. The contact’s first and last names (if av ailable) and con tact number are sa ved. T o add a contact to the local Contact Director y from a call list: 1. Do one of the following: — To select a call lis[...]

User Guide for the Polycom VVX 1500 Phone 2 - 52 Adding Contacts to Y our Contact Di rector y from a Corporate Director y You can save any contact listed in your Corporate Directory (if it is set up on your phone) to your local Contact Direct ory. The con tact’s fi rst and last names (if available) and contact number are saved. T o add a contact [...]

Customizing Y our Phone 2 - 53 3. If the contact you want to save is not already highlighted, tap the contact’s entry. The Contact screen displays. 4. To save the contact to the local Contact Directory, tap the Save soft key. “Saved” displays on the screen. Only the first name, last name, and phone number are saved. If the contact already exi[...]

User Guide for the Polycom VVX 1500 Phone 2 - 54 Searching for Contacts You can search for contacts in your local Contact Directory, or in a Corporate Directory (if this is set up on your phone). Searching for Contacts in Y o ur Local Contact Director y Search for a contact by scrolling throug h the directory, or entering specific search criteria. [...]

Customizing Y our Phone 2 - 55 Searching for Contacts in a Corporate Director y Search for a contact by scrolling throug h the directory, or entering specific search criteria. T o search for a contact in the Corporate Director y: 1. Tap > Features > Corporate Directory . The Corporate Directory screen displays. 2. Tap the Search soft key. The[...]

User Guide for the Polycom VVX 1500 Phone 2 - 56 Updating Contacts in Y our Local Contact Director y You can update contact information for contacts in your local Contact Directory. You cannot update informat ion for contacts in your Corporate Directory. T o update a contact in your local Contact Director y: 1. Tap > Features > Contact Direct[...]

Customizing Y our Phone 2 - 57 3. Tap the Edit soft ke y. The Edit Contact screen displays. 4. Update the contact information. For information on the fields you can update, see Adding Contacts Manually (step 3) on page 2-47 . 5. Tap the Save soft key. 6. Tap to return to the idle screen.[...]

User Guide for the Polycom VVX 1500 Phone 2 - 58 Deleting Contacts from Y our Local Contact Director y You can delete contacts from your loca l Contact Directory, but not from your Corporate Directory. T o delete a contact from the local Contact Director y: 1. Tap > Features > Contact Directory . The Directory screen displays. 2. Tap the cont[...]

Customizing Y our Phone 2 - 59 Placing Calls to Contacts You can place calls to contacts from your local Contact Directory or from your Corporate Directory (if this is set up on your phone). T o place a call to a contact in the local Contact Director y: 1. Tap > Features > Contact Directory . The Directory screen displays. 2. Tap the contact [...]

User Guide for the Polycom VVX 1500 Phone 2 - 60 T o place a call to a contact in the Corporate Director y: 1. Tap > Features > Corporate Directory . The Corporate Directory screen displays. 2. Tap the contact you want to call. Or, search for the contact (see Searching for Contacts in a Corporate Directory on page 2-55 ). 3. Tap the Dial soft[...]

Customizing Y our Phone 2 - 61 Distinguishing Calls You can customize your phone so that you can distinguish callers by certain ring tones. For information on setting a distinctive ring tone for a particular contact, see Setting Ring Tones for Contacts on page 2-21 . Rejecting Calls You can customize your phone so that in c oming calls from a parti[...]

User Guide for the Polycom VVX 1500 Phone 2 - 62 2. Tap the contact whose information you want to update, and then tap the Edit soft ke y. The Edit Contact screen displays. 3. Tap the Auto Reject field, and th en tap the fiel d’s highlighted grey box. From the drop-down list, tap Enabled. 4. Tap the Save soft key. 5. Tap to return to the idle scr[...]

Customizing Y our Phone 2 - 63 Diver ting Calls You can customize your phone so that in c oming calls from a particular party are transferred directly to a third party. T o diver t incoming calls from a contact to a third par ty: 1. Tap > Features > Contact Directory . The Directory screen displays.[...]

User Guide for the Polycom VVX 1500 Phone 2 - 64 2. Tap the contact for whom you want to tr ansfer calls. The Edit Contact screen displays. 3. Tap the Divert Contact field , and then enter the numbe r of the party to whom you want to divert the call. 4. Tap the Auto Divert field, and then tap the field’s highlighted grey box. From the drop-down l[...]

Customizing Y our Phone 2 - 65 When the phone is idle, Line Keys can display the follow ing icons. (For information on icons that display when the phone has a call, see Phone Icons on page 1-22 ). Your phone can handle a maximum of 24 ca lls, distr ibuted acro ss all lines. If your phone has two lines, and one line has 24 calls, your phone cannot a[...]

User Guide for the Polycom VVX 1500 Phone 2 - 66 The following figure shows a phone set up with one phone line (1952). Since one Line Key is taken, there are five keys available that you can assign as Speed Dial Keys. In this example, five Speed Dial Keys are set up. The following figure shows a phone set up with six different phone lines (1952, 19[...]

Customizing Y our Phone 2 - 67 Suppor ting Multiple Line Keys Per Line Your system administrator ca n assign each phone line to a single Line Key, or to multiple Line Keys . Incoming and outgoing calls for a phone line will be distributed evenly across all Line Keys that are assi gned to the phone line. For example, if you have two Line Keys set up[...]

User Guide for the Polycom VVX 1500 Phone 2 - 68 The following figure shows a phone set up with two lines ( 1952 and 1953) that are each assigned to a Line Key, and a third line (1954) assigned to three Line Keys. There i s one available key th at is set up as a Speed Dial Key. Suppor ting Shared Lines Your system administrator can set up yo ur pho[...]

Customizing Y our Phone 2 - 69 The following table shows the Line Ke y icons and status indicators that display for shared lines. In the following figure, line 1952 is shared and line 1953 is private. Line Key Icon Shared Line Status Line Key Status Indicator Idle (No indicator) Active call Solid red Call or calls on hold Flashing red[...]

User Guide for the Polycom VVX 1500 Phone 2 - 70[...]

3 - 1 3 Using the Basic Features of Y our Phone This chapter provides basic operating instructions for the phone. The topics include: • Handling Calls on page 3-2 • Placing Calls on page 3-6 • Answering Calls on page 3-12 • Ending Calls on page 3-15 • Redialing Numbers on page 3-15 • Placing Calls on Hol d on page 3-16 • Hosting Confe[...]

User Guide for the Polycom VVX 1500 Phone 3 - 2 Handling Calls At any time, at most one active call may be in progress on your phone. The active call is the one that has audio or video associated with it. There may be multiple other calls on hold, or in an “Incoming call” or “Ringing” state. Your phone can handle a maximum of 24 concur rent[...]

Using the Basic Features of Y our Phone 3 - 3 The number of calls associ ated with a Line Key is indicated by a counter, , on the Line Key. A Line Key will either be green or blue: • Green—Indicates that the Line Key has an acti ve call or an inco ming call. A green Line Key is associated with the calls that cu rrently display on the touch scre[...]

User Guide for the Polycom VVX 1500 Phone 3 - 4 The following figure shows the near site in the PIP, and the far site, together with call informat ion, in the lar ger wi ndow in the center of the touch screen. You can tap the PIP to swap the windows the si tes display in . When the near site displays in the window in the cent er of the touch screen[...]

Using the Basic Features of Y our Phone 3 - 5 During a video call, you can tap the Video soft key or pres s to display soft ke ys that allow you to access vid eo features. The Video soft key is only available when a video call is active. If you press during an audio-only call, the video so ft keys wil l not display. During a video call, you can tap[...]

User Guide for the Polycom VVX 1500 Phone 3 - 6 To display the site in the center of the touch screen and to access soft keys again, tap the touch screen outside of the PIP. ( If you tap the PIP, you will just swap the windows the si tes display in.) • Swap—Switches the windows the sites display in. For example, the site in the PIP will display[...]

Using the Basic Features of Y our Phone 3 - 7 Your phone monitors the duration of al l calls through a local call timer. You can view the call timer for the active call and for calls on hold. In the figure below, the active call to Jack Jones has lasted for 21 minutes, 19 seconds. The calls to James and Jacklyn have lasted for 41 minutes, 21 s econ[...]

User Guide for the Polycom VVX 1500 Phone 3 - 8 Place Calls Using the Handset Dialing Numbers Using the Handset T o dial a number using the handset: >> Do one of the following: — Pick up the handset, and then enter the phone number. or — Enter the phone number, tap the Dial soft key, and then pick up the handset. Dialing URLs or IP A ddre[...]

Using the Basic Features of Y our Phone 3 - 9 Dialing Numbers Using the Speakerphone T o dial a number using the speakerphone: >> With the handset on-hook, do one of the following: — Tap the New Call s o f t k e y o r t h e L i n e K e y , o r p r e s s t o o b t a i n a dial tone. Then, enter the phone number. or — Enter the phone number[...]

User Guide for the Polycom VVX 1500 Phone 3 - 10 or — Enter the phone number, tap the Dial soft key, and then press . Dialing URLs or IP Addresses Us ing the Headset T o dial a URL or IP address using the headset: 1. Tap the New Call soft key or the Line Key to obtain a dial tone. 2. Press . 3. Tap the URL soft key. 4. Enter the URL or IP address[...]

Using the Basic Features of Y our Phone 3 - 11 T o place a call to a co ntact using speed dial: >> Do one of the following: — Tap the contact’s Spe ed Dial Key. The following figure shows the loca tion of Speed Dial Keys on the touch screen. Speed Dial Keys display . In the following figure, Speed Dial Ke ys are assi gned to Lauren Gates,[...]

User Guide for the Polycom VVX 1500 Phone 3 - 12 Answering Calls When you are not in another call, yo u can answer a call in three ways: • Using the handset • Using the speakerphone • Using the headset Note Y our ph one distributes incoming calls for lines th at have multiple Line Keys evenly across all Line Keys. Note If you don’t want to [...]

Using the Basic Features of Y our Phone 3 - 13 Answering When Not in Another Call In all cases, the active call will appear on the screen and display the ca ll duration and who the call is from. The following figure show s an active video call. T o answer a call using the handset: >> Pick up the handset. T o answer a call using the speakerpho[...]

User Guide for the Polycom VVX 1500 Phone 3 - 14 T o answer a call using the headset: >> Do one of the following: — Press . or — If Headset Memory Mode is activated, tap the Line Key wi th the statu s indicator that is flashing green, or tap the Answer soft key. Answering When in Another Call If you have an active call and an in coming ca[...]

Using the Basic Features of Y our Phone 3 - 15 Anyone on another phone configured to us e the same shared line may take the call by tapping the Line Key associated with the held call (represented by a flashing red status indicator). Ending Calls T o end a call: >> Do one of the following: — Tap the End Call soft ke y. — If you are in hand[...]

User Guide for the Polycom VVX 1500 Phone 3 - 16 T o redial a previously placed call: 1. Do one of the following: — Tap > Features > Call Lists > Placed Calls . or — From the idle screen, press the Right arrow key. The Placed Calls list displays. 2. Tap the call you want to dial, a nd then tap the Dial soft key. Placing Calls on Hold T[...]

Using the Basic Features of Y our Phone 3 - 17 The following figur e shows a call with Joan Smith on hold. The hold icon, and the flashing red status indica tor, display on the Line Ke y. Tap the Resume soft key, or press again, to retrieve the call. If you have more than one call on hold, tap the call you want to resume, and then tap the Resume so[...]

User Guide for the Polycom VVX 1500 Phone 3 - 18 The following figure shows one active ca ll and four calls on hold for Line Key 1952. To select a call on hold, tap the call on hold. New soft keys will display that apply to the selected call. To resume the call, tap the Resume soft key or press . If there are more than three calls on hold, tap or t[...]

Using the Basic Features of Y our Phone 3 - 19 During a conference, you have access to the conference management feature. This feature allows you to manage each participant in the conference call. You can mute, hold, and remove individual participants , as well as choose the conference participant with whom to exchange video. For more information, [...]

User Guide for the Polycom VVX 1500 Phone 3 - 20 T o set up a conference call usin g the Conference soft key or key: 1. Call the first party. See Placing Calls on page 3-6 . 2. Tap the Conferen ce soft key or press to create a new call. The active call is placed on hold. The Conference with: screen displays. 3. Call the second party. See Placing Ca[...]

Using the Basic Features of Y our Phone 3 - 21 T o set up a conference call with an active call and a call on hold: >> If you have an active call and a ca ll on hold (either on the same Line Key or a different Line Key), tap the Join soft key. The Conference screen displays. A conference is created with the active call, the call on hold, an d[...]

User Guide for the Polycom VVX 1500 Phone 3 - 22 T o place a conference call on hold: >> During a conference call, tap the Hol d soft key. The other parties in the conference call are placed on hold. The Conference window is minimized and placed in the inactive call group. To resume the conference call, tap the Re sume soft key. To end the co[...]

Using the Basic Features of Y our Phone 3 - 23 To manage a participant, tap the wind ow of the participant you want to manage. The soft keys update to show Far Mute, Hold, Remove, Information, and Back. The following fi gure shows the soft keys that display when you manage a conference call participant. If the participant you tapped is not the part[...]

User Guide for the Polycom VVX 1500 Phone 3 - 24 — Hold —Places a selected participant on hold. The held participant cannot hear any parties and no participant can hear the held participant. — Remove —Removes the selected participant from the conference, ends the conference call, and creates an active call between you and the other particip[...]

Using the Basic Features of Y our Phone 3 - 25 Handling Video During Conference Calls During a conference call that includ es a video endpoint, you can tap the Video soft key (if you aren’t manag ing a conference participant) or press to display soft ke ys that allow yo u to start and stop near-site video, display video on the full screen, or swa[...]

User Guide for the Polycom VVX 1500 Phone 3 - 26 T o transfer a call: 1. During a call, tap the Transfer soft key or press . The active call is placed on hold. The Tran sfer to: screen displays . 2. Place a call to the party to whom you want to transfer the call. See Placing Calls on page 3-6 . 3. When you hear the ring-back sound, tap the Transfer[...]

Using the Basic Features of Y our Phone 3 - 27 Performing a Blind T ransfer When you use a blind transfer, you transfer a call without sp eaking to the party to whom you are transferring the call. The call is automatically transferred as soon as you dial the party’s number. T o per form a blind transfer: 1. During a call, tap the Transfer soft ke[...]

User Guide for the Polycom VVX 1500 Phone 3 - 28 2. Tap the Blind soft key. The Blind transfer to: screen displays. 3. Place a call to the party to whom you want to transfer the call. See Placing Calls on page 3-6 . The call automatically transfers to the party you specified. For warding Calls You can set up your phone to forward incoming calls to [...]

Using the Basic Features of Y our Phone 3 - 29 For w arding Calls Statically You can set up your phone to forward all calls to another number. T o for ward all incoming calls to another par ty: 1. Do one of the following: — Tap > Features > Forward . or — From the idle screen, tap the Forward soft key. If your phone is set up with a sing [...]

User Guide for the Polycom VVX 1500 Phone 3 - 30 If your phone is set up with multiple lines, the Line Select screen displays. Tap the line for which you want to forw ard calls. The Forwarding Type Select screen displays. 2. Tap the forwarding type you want. The options are: — Always —To forward all incoming calls. —N o A n s w e r —To forw[...]

Using the Basic Features of Y our Phone 3 - 31 4. Tap the Enable soft key to confirm call forwarding. If you chose to always forward calls, the Line Ke y displays the forwarding icon, , to indicate that the Alwa ys forwarding type is enabled. If you enabled the Busy or No Answer forwarding type, the Line Key icon does not change. The following figu[...]

User Guide for the Polycom VVX 1500 Phone 3 - 32 If your phone is set up with a sing le line, The Forwarding Type Select screen displays. If your phone is set up with multiple lines, the Line Select screen displays. Tap the line for which you want to disable call forwarding. The Forwarding Type Select screen displays. 2. Tap the forwarding type you[...]

Using the Basic Features of Y our Phone 3 - 33 For w arding Calls Dynamically You can manually forward a call to a nother number while your phone rings. T o for ward an incoming c all to another par ty: 1. While your phone rings, tap the Forward soft key. 2. Enter the phone number to forward the incoming call to. Your phone displays the last numb e[...]

User Guide for the Polycom VVX 1500 Phone 3 - 34 The following figure shows the Do No t Disturb icon on the status bar and on the Line Key. Calls you receive while Do Not Distur b is enabled are logged in your Missed Calls list ( see Using Call Lists on page 2-41 ). If you have chosen to forward your calls to another number, call s wi ll be s en t [...]

Using the Basic Features of Y our Phone 3 - 35 T o enable Do Not Disturb for a par ticular line: 1. Press . The Line Select screen displays. Note Y ou can automatically enable or disable Do N ot Disturb for all li nes. T o automatically enable Do Not Disturb for all lines, tap the Set All soft key . T o automatically disable the fe ature fo r all l[...]

User Guide for the Polycom VVX 1500 Phone 3 - 36 2. Tap the line for which you want to apply Do Not Distur b. The Do Not Disturb screen displays. 3. Tap the Enable soft key. The Do Not Disturb icon, , displays on each Line Key for the line you selected. The following figure shows Do Not Disturb enabled for one line only.[...]

Using the Basic Features of Y our Phone 3 - 37 T o disable Do Not Disturb for a par ticular line: 1. Tap or press . The Line Select screen displays. Note Y ou can automatically enable or disable Do N ot Disturb for all li nes. T o automatically enable Do Not Disturb for all lines, tap the Set All soft key . T o automatically disable the fe ature fo[...]

User Guide for the Polycom VVX 1500 Phone 3 - 38 2. Tap the line for which you want to disable Do Not Disturb. The Do Not Disturb screen displays. 3. Tap the Disable soft key. Managing Speed Dial Keys You can associate contacts with Speed Di al Keys for single touch dialing of frequently used numbers. Speed Dial Keys display .[...]

Using the Basic Features of Y our Phone 3 - 39 The following figure shows a phone with two Line Keys (1 951 and 1952), and four Speed Dial Keys (a ssigned to Laur en Gates, Jack Jones, Milton Stone, and Teresa Swift). When a new entry is added to the Contact Directory, it is automatically assigned a speed dial index number, as well as the next avai[...]

User Guide for the Polycom VVX 1500 Phone 3 - 40 Adding Speed Dial Keys Each time you add a contact to your Contact Directory, a speed dial index number is automatically assigned to the contact. If a position is available under the Line Key(s), the contact is automatically as signed to it, and you can place a call to the contact by tapping the Spee[...]

Using the Basic Features of Y our Phone 3 - 41 T o update a speed dial inde x for an existing contact: 1. Tap > Features > Contact Directory . 2. Tap the contact whose speed dial i ndex you want to update, and then tap the Edit soft key. The Edit Contact screen displays. 3. Tap the Speed Dial Index field, and then enter or update the spe ed d[...]

User Guide for the Polycom VVX 1500 Phone 3 - 42 Accessing V oice and Video Mail You can access voice and video mail mess ages from your phone. Your mail is saved in a centralized location. Your phone may indicate mail by the following: • An icon, , on the status bar. The icon has a counter indicating the number of unviewed messages you have. •[...]

Using the Basic Features of Y our Phone 3 - 43 The Messages screen displays. (If multiple lines are set up on your p hone, the Line Select screen displays instead, and you have to tap the line for which to listen to messages. Then, the Messages screen displays.) 2. To access your mail, tap the Connect soft key, and then follow the voice or visual p[...]

User Guide for the Polycom VVX 1500 Phone 3 - 44[...]

4 - 1 4 Using the Advanced Features of Y our Phone This chapter shows you how to use the advanced features of the Polycom VVX 1500 desktop p hone. The topics include: • Using Instant Messaging on page 4-1 • Using Buddy Lists on page 4-6 • Using the Bu sy Lamp Fi eld on page 4-16 • Recording Calls on page 4-17 • Playing Back Recorded Calls[...]

User Guide for the Polycom VVX 1500 Phone 4 - 2 Your phone may indicate instan t messages by the following: • An icon, , on the status bar. The icon has a counter indicating the number of unviewed messages you have. • An icon, , next to the Line Key. • A fast flashing LED indicator. • An audible alert (if your phone is on-hook). Reading and[...]

Using the Advanced Featu res of Y our Phone 4 - 3 The Instant Messages screen displays. (If multiple lines are configured on your phone, the Line Select screen displays instead, and you have to select th e line to retrieve messages from. Then, the Instant Messages screen displays.) 2. From the Instant Messages screen, you can do the following: — [...]

User Guide for the Polycom VVX 1500 Phone 4 - 4 T o send an instant me ssage: 1. Do one of the following: — Tap > Instant Messages . — Tap > Features > Messages > Instant Messages . — Press , and then tap Instant Messages . The Instant Messages screen displays. (If multiple lines are configured on your phone, the Line Select scree[...]

Using the Advanced Featu res of Y our Phone 4 - 5 2. Tap the New soft key, enter the phone number, URL, or IP address to send the message to, and then tap the Ok soft key. The phone number, URL, or IP addre ss you entered displays on the screen. 3. Do one of the following: — To choose a pre-scripted message, tap the Select soft key. From the Mess[...]

User Guide for the Polycom VVX 1500 Phone 4 - 6 Using Buddy Lists A buddy list is a list of users/device s whose status, or “presence,” you can monitor. Users update their presence se tting (for example, “Be right back,” “Out to lunch,” or “Busy”), and you can view their status in real time from your phone’s Buddy Status screen, o[...]

Using the Advanced Featu res of Y our Phone 4 - 7 The My Status screen displays. 2. Tap the status you want, and then tap the Select soft key. This affects information sent to phones watching you. Presence information will also be sen t to watching phones when you go off-hook or enable Do Not Disturb. 3. Tap to return to the idle screen. The status[...]

User Guide for the Polycom VVX 1500 Phone 4 - 8 The following figure shows what the touch screen looks like when you assign a presence status (in this case, “Busy”). If you assign the status “Online” (the default status), the presence stat us does not display on the screen. Managing Buddies Manage your buddies by sel ecting the contacts who[...]

Using the Advanced Featu res of Y our Phone 4 - 9 Updating Y our Buddy List Update your buddy list by updati ng the contacts in your loca l Contact Directory. T o update your buddy list: 1. Tap > Features > Contact Directory . The Directory screen displays.[...]

User Guide for the Polycom VVX 1500 Phone 4 - 10 2. Tap the contact you want to monitor or stop monitoring, and then tap the Edit soft ke y. The Edit Contact screen displays. 3. Tap the Watch Buddy field, and then tap the field’s highlighted grey box. From the drop-down list, tap Enabled or Disabled . When Watch Buddy is enabled, the contact is a[...]

Using the Advanced Featu res of Y our Phone 4 - 11 Blocking and Unblocking Contacts from Viewing Y our Status Block a contact in your Contact Directory if you don’t want the contact to view your status. If you unbl ock a contact, the contact can ad d you to their buddy list and view your status. T o block or unblock a contact from viewing your st[...]

User Guide for the Polycom VVX 1500 Phone 4 - 12 2. Tap the contact you want to block or unblock. The Edit Contact screen displays. 3. Tap Block Buddy , and then tap the field’s highlighted grey box. From the drop-down list, tap Enabled or Disab led . When Block Buddy is enabled, the c ontact cannot watch your status. The contact will display in [...]

Using the Advanced Featu res of Y our Phone 4 - 13 Monitoring Buddies You can monitor the status of all the cont acts in your buddy list from the idle screen (if your buddy has a Speed Dial Key), or from the Buddy Status list. Monitoring Buddies from the Idle Scr een Your phone automatically assigns a bu ddy to a Speed Dial Key (if one is available[...]

User Guide for the Polycom VVX 1500 Phone 4 - 14 Monitoring Buddies from the Buddy List If you can’t monitor all your buddies fr om the idle screen (b ecause you have more buddies than available Speed Dial Keys), use the Buddy Status list. T o monitor a contact in your buddy list: >> Do one of the following: — Tap the Buddies soft key. or[...]

Using the Advanced Featu res of Y our Phone 4 - 15 Any contact you add through your buddy list will appear as a contact in Microsoft Office Communicator and Windows Messenger. Any contact you add as a contact in Microsoft Office Communicator and Windows Messenger will appear in your buddy list. You can access your Privacy List o n the phone to allo[...]

User Guide for the Polycom VVX 1500 Phone 4 - 16 Using the Busy Lamp Field The BLF feature allows you to monitor a line on another phone so you can tell if the other line is idle or busy (has an active call). The lines you can monitor display under your phone’s Line Key(s). The number of lines you can monitor is determined by the numbe r of lines[...]

Using the Advanced Featu res of Y our Phone 4 - 17 Recording Calls If the Call Recording and Playback feature is availa ble, and you connect a USB device to the USB por t on your phone, you can reco rd active calls (audio component only) on your phone. Recordings are stored as .wav files on the USB device. You can record up to four hours in one fil[...]

User Guide for the Polycom VVX 1500 Phone 4 - 18 The Record soft key controls recording and is available: • When there are one or more calls connected to your phone (you may need to tap the More soft key to see it) • During an active call • When calls are on hold • During a consultative transfer or conference call The Record s oft key is no[...]

Using the Advanced Featu res of Y our Phone 4 - 19 Your conversations with parties A, B, and C are all recorded in the same .wav file as follows: If you record, or attempt to record, a call, the fo llowing messages may appear on your screen: • If there is insufficient free space on the USB device when you tap the Start soft key, recording does no[...]

User Guide for the Polycom VVX 1500 Phone 4 - 20 This section includes the following t opics: • Recording Calls • Recording Conferences • Pausing and Resuming Record ing To play back recorded calls, see Playing Back Recorded Calls on page 4-26 . Recording Calls T o record a call: 1. During a call, tap the Record soft key. The Start soft k ey [...]

Using the Advanced Featu res of Y our Phone 4 - 21 2. To start recording, tap the Start soft key. “*R*” displays on the status bar while the phone records. To access the top- level soft key s (for example, Hold, End Call , Transfer, and Conference) , tap the Back soft ke y. To access the S top and Pause s oft keys again, tap the Record soft key[...]

User Guide for the Polycom VVX 1500 Phone 4 - 22 Pausing and Resuming Recording You can pause recording by tapping th e Pause soft key. When you tap the Resume soft key, recording continues within the same .wav file. T o pause a recording: >> Tap the Pause soft key. “*P*” displays on the status bar when you pause recording.[...]

Using the Advanced Featu res of Y our Phone 4 - 23 T o resume a recording: >> Tap the Resume soft key. “*R*” displays on the status bar when you restart recording. Playing Back Recorded Calls If the Call Recording and Playback feat ure is available, and a removable USB device is connected to your phone, you can play back calls that you re[...]

User Guide for the Polycom VVX 1500 Phone 4 - 24 Playback stops if you tap the Back soft key, or press the Left arrow key, , , or . If the handset is off-hook when you tap the Play soft key, you will hear audio through the handset. If the handset is on-hook when you tap the Pl ay soft key, you will hear audio through the speaker. If you lift the ha[...]

Using the Advanced Featu res of Y our Phone 4 - 25 Browsing Recorded Calls T o browse the recorded files: 1. Do one of the following: — Tap > Browse Recordings . or — Tap > Features > Removable Storage Media > Browse Recordings . The Browse Recordings screen displays. 2. Tap the recording you want to rename, delete, or play back. Yo[...]

User Guide for the Polycom VVX 1500 Phone 4 - 26 Playing Back Recorded Calls T o play back a recorded call: 1. Do one of the following: — Tap > Browse Recordings . or — Tap > Features > Removable Storage Media > Browse Recordings . The Browse Recordings screen displays.[...]

Using the Advanced Featu res of Y our Phone 4 - 27 2. Tap the file you want to pl ay b ack, and then tap t he Open soft key. The filename you selected displays. The length of the file (in hours, minutes, and seconds) and the size of the file also display. 3. Tap the Play soft key. “Playing” displays on the screen. The position indicator (in hou[...]

User Guide for the Polycom VVX 1500 Phone 4 - 28 While the recording plays, you can do the following: — To pause the playback, tap the Pause soft key. “Paused” displays below the position indicato r. To resume the playback, tap the Re sume soft key. — To stop playing back the file, tap the Back soft key. 4. Tap to return to the idle screen.[...]

Using the Advanced Featu res of Y our Phone 4 - 29 T o answer a call using the handset: >> Do one of the following: — If you were listening to the file with the speakerphone or a headset, lift the handset. — If you were listening to the file through the handset, hang up the handset, and then pick it up again. — If you were listening to [...]

User Guide for the Polycom VVX 1500 Phone 4 - 30 Using the Launch Pad Your phone’s Launch Pad allows you to access local or web applications such as the Picture Frame application, local directories, and information feeds from your phone. Your system administrato r can customize the applications you see. By default, Launch Pad di splays the follow[...]

Using the Advanced Featu res of Y our Phone 4 - 31 The following figure shows th e Launch Pad’s mai n window. 2. Do one of the following: — To launch Picture Frame, tap the Picture Frame icon. For information on how to use Pictur e Frame, see Displaying the Pictures that are Stored on Your USB Flash Drive on page 2-14 . — To launch My Info Po[...]

User Guide for the Polycom VVX 1500 Phone 4 - 32 Enabling My Info Por tal Before you can access the applications under My Info Portal, you have to sign up for a My Info Portal acco unt. T o enable My Info Por tal: 1. Tap > Applicat ions , or press . The Launch Pad’s main window displays. 2. Tap the My Info Port al icon. 3. From the My Info Por[...]

Using the Advanced Featu res of Y our Phone 4 - 33 If you tap Main Menu , you can now access the My Info Portal applications, and then view the information you want. I f y o u r s y s t e m ad m in i s t r a to r h a s se t u p M y I n f o P or t a l t o d is p l a y o n y o u r i d l e screen, you will see informati on feeds fr om the idle screen.[...]

User Guide for the Polycom VVX 1500 Phone 4 - 34[...]

5 - 1 5 T roubleshooting Y our Phone This chapter contains general troubles hooting information to help you solve any problems you might encounter when you use your Polycom VVX 1500 phone. The tables in this chapter list possible trouble symptoms, the likely causes of these problems, and the re commended corrective actions to take. Problems are gro[...]

User Guide for the Polycom VVX 1500 Phone 5 - 2 Power and Star tup Symptom Problem Corrective Action There are power issues. The phone has no power . Do one of the following steps: • V erify that no lights appear on the phone when it is powered up. • Check if the phone is properly plugged into a functional AC outlet, if applicable. • Make sur[...]

T roubleshooting Y our Phone 5 - 3 Controls Symptom Problem Corrective Action The dialpad does not wo rk. The dialpad on the ph one does not respond. Do one of the following steps: • Check for a response from other feature keys or from the dialpad. • Place a call to the pho ne from a known working telephone. Che ck for display updates. • Chec[...]

User Guide for the Polycom VVX 1500 Phone 5 - 4 Access to Screens and Systems Symptom Problem Corrective Action There is no response when you press a feature key . The phone is not in an active state. Do one of the following steps: • Press the keys more slowly . • Check with your system administrator to see if the key has been mapped to a diffe[...]

T roubleshooting Y our Phone 5 - 5 Calling Symptom Problem Corrective Action There is no dial tone. Power is not correctly applied to the phone. Do one of the following steps: • Check that the displ ay is illuminated. • Make sure the LAN cable is inserted properly at the rear of the phone (try unplugging and re-in serting the cable). • If usi[...]

User Guide for the Polycom VVX 1500 Phone 5 - 6 Displays Audio Symptom Problem Corrective Action There is no display . The display is incorrect. The display has bad contrast. Power is not correctly applied to the phone. Do one of the following: • Check that the displ ay is illuminated. • Make sure the LAN cable is inserted properly at the rear [...]

T roubleshooting Y our Phone 5 - 7 T esting Phone Hardware Your system administrator may as k you to access a diagnostics menu on your phone to test your phone hardware. Fr om the diagnostics menu, you can test your phone’s microphones, speaker, hand set, thir d-party headset (if present), keypad mappings, and LCD display. See yo ur system admini[...]

User Guide for the Polycom VVX 1500 Phone 5 - 8[...]

Safety Notices - 1 Safety Notices Service Agreeme nts Please contact your Polycom Authorized Resell er fo r information about service agre ements applicable to your product. Governing Law This Limited Warranty a nd Limitation of Liability sha ll be govern ed by the laws of the Stat e of California, U.S.A., and by the laws of the United States, excl[...]

User Guide for the Polycom VVX 1500 Phone Safety Notices - 2 Polycom Limited W arranty and Limitation Liability LIMITED W ARRANTY . Polycom warrants to the end user (“Custo mer”) that this product is ex pected to be free from defects in workmanship and materials, under normal use and service, for one year fro m the date of pur chase from Polyco[...]

Safety Notices Safety Notices - 3 Safety and Compliance Part 15 FCC Rules This device is compliant with Part 15 of the FCC Rule s. Operatio n is subject to the follo wing two conditions: 1. This device may not cause h armful interference, and 2. This device must accept any interferences received, inclu ding interference that may cau se undesired op[...]

User Guide for the Polycom VVX 1500 Phone Safety Notices - 4 Safety and Compli ance (continued) WARNING Electrical Safety T o avoid electric shock, do not connect safety extra low vo ltage (SEL V) circuits to teleconference station network (TNV) circuits. LAN ports contain SEL V circuit, and WAN ports cont ain TNV circuits. Some LAN and W AN ports [...]

Index - 1 Index Numerics 3.5mm connector, location of 1–10 A answering calls 3–12 App key, about 1–17 arrow keys, about 1–16 attended trans fer 3–25 Auto Divert setting 2–50 , 2– 64 Auto Reject setting 2–50 , 2–62 B background picture, updating 2–8 , 2–15 , 2–16 backlight intensity 2–17 BLF feature 4–16 blind transfer 3?[...]

User Guide for the Polycom VVX 1500 Phone Index - 2 Corporate Directory about 2–44 calling from 2–60 and Retain Search feature 2–55 saving contacts to local directory 2–53 searching for contacts in 2–55 viewing contacts in 2–45 D data, entering 1–27 date and time display, changing 2–3 Delete key, about 1–16 deleting text 1–29 , [...]

Index Index - 3 multiple Line Keys per line, about 2–67 Mute key, about 1–17 muting conference call participants 3–23 muting the microphone 2–40 My Info Portal, about 4–30 My Info Portal, enabling 4–32 N navigating menus, lists and fiel ds 1–24 navigational keys, about 1–16 near-site video automatically enabling 2–25 disabling 2?[...]

User Guide for the Polycom VVX 1500 Phone Index - 4 speed dial keys, and buddies 4–13 keys, assigning 3–38 keys, updating 3–40 status indicators 4–13 using 3–10 stand, adjusting 1–3 status indicators, on Lin e Keys 1–20 , 4–16 indicators, on Spee d Dial Keys 4–13 updating My Sta tus 4–6 swapping video 3–6 T target frame rate, [...]

End-User License Agreement for Polycom ® Software This End-User License Agreement (“Agreement”) is a legal agreement between you (either an individual or a single entity) and Polycom, B.V for the Polycom Software Product licensed by Polycom B.V in Europe, the Middle East, Africa, and Asia Pa cific or Polycom, Inc., for the Polycom Software Pro[...]

2.6 Copyright. All title and cop yrights in and to the Soft wa re Product (including, but not limited to, any images, photographs, animations, vide o, audio, music, text, and “applets” incorporated into the Software Product), the accompanying pri nted material s, and any copies of the Software Product are owned by Polycom or its suppliers. The [...]

refund the purchase pri ce paid by you for any d efect ive software product which is returned to Polycom wit h a cop y of yo ur r ec eip t, or t o re pl ac e an y d efe ctive media with software wh ich substantially conforms to applicable Polycom published specificat ions. Any replacement Software Product will be warranted for the remainder of the [...]

not located in, under the control of, or a national or resi dent of any such country or on any such list. If you obtained this Software Product outside of the United St ates, you are also agreeing that you will not export or re-export it in violation of the laws of the country in which it was obtained. 10. MISCELLANEOUS. 10.1 Governing Law. This Ag[...]