Polycom DOC2559C manual

Po l y c o m ® RMX ® 4000 Hardware Guide Ve r s i o n 7.0.2 | N ovember 2010 | DOC2559C[...]

T rademark Information P olycom®, the P olycom “T riangles” logo, and th e names and marks associated with P olycom ’s products are trademarks and/or service marks of P olycom, Inc., and are registered and/or common-law marks in the Un ited States and various oth er countries. All other trademarks are the property of th eir respective owners[...]

CE MARK R&RTTE Directive Č esky [Czech]: Polycom (UK) Ltd tímto pr ohlašuje, že tento RMX 4000 je ve shod ě se základními požadavky a dalšími p ř íslušnými ustanoveními sm ě rnice 1999/5/ES. Dansk [Danish]: Undertegnede Polycom (UK) Lt d erklærer herved, at følgende udstyr RMX 4000 overholder de væsentlige krav og øv rige re[...]

Polski [Polish]: Niniejszym Polycom (UK) Ltd o ś wiadcza, ż e RMX 4000 jest zgodne z zasadniczymi wymaganiam i oraz innymi stosow nymi postanowieniami Dyrektywy 1999/5/WE Português [Portuguese]: Polycom (UK) Ltd declara que este RMX 4000 está conf orme com os requisitos essenciais e outras disposiç ões da Directiva 1999/5/CE. Slovensko [Slove[...]

P olycom RMX 4000 Hardware Guide i T able of Contents Hardware Description . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 Main Features ..................... .............. .............. .............. ......................... .. 1-1 RMX 4000 Specifications .... ............... .............. .............. .............. .......... 1-2 [...]

T abl e of Contents ii MPM+ and MPMx Media Cards ............ .............. .............. 1-25 RMX 4000 Rear Panel ........ .............. .............. .............. .............. ... 1-26 RTM-IP 4000 .............. .............. .......................... .............. .............. 1-27 RTM ISDN ....................... .............. ...[...]

1 Hardware Description This Hardware Guide provides information on the RMX 4000 and its components. This system utilizes a modular “universal slot” platform, whose components are designed for high performance, capacity and reliance. Main Features The Polycom RMX 4000 offers the following features: •L i n u x ® b a s e d • Chassis based on [...]

Chapter 1- Hardware Description 1-2 RMX 4000 Specifications T ab le 1-1 Polycom RMX 4000 Specifications Physical Height 6U (26.56 cm.) Width 19” (48.26 cm.) Depth 15.74” (40 cm.) Wei g h t Up to 40 Kg. Media Protocols Audio G .71 1, G . 719, G .722, G .722.1, G .729A, G .723.1, Siren14, Siren 22. Vid e o H.261, H.263, H.264. Network Interfaces [...]

P olycom RMX 4000 Hardware Guide 1-3 RMX 4000 System Capacities Conferencing Capacities The following table su mmarizes th e different syst em capacities. Environment Operating temperature 10°– 40°C (50°– 104°F). S torage temp erature -40°– 70°C (40°– 158°F). Relative humidity 15 % - 90% no condensing. Operating altitude 60m below s[...]

Chapter 1- Hardware Description 1-4 Maximum number of IP Services 11 Maximum number of ISDN Services 22 Maximum number of IVR Services 80 80 Maximum number of Recording Links 20 (defaul t) 20 (defaul t) Maximum number of IVR Video Slides 150 150 Maximum number of Log Files (1Mb max.) 8000 8000 Maximum number of CDR Files 4000 4000 Maximum number of[...]

P olycom RMX 4000 Hardware Guide 1-5 R esource Capacities per Card Assembly MPMx Card Two MPMx card assemblies are ava ilable: MPMx -S (S ingle) and MPMx -D (Double) each offer diff erent resource capacities, as summarized in Table 1-3: MPM+ Card Three MPM+ card assemblies are available: MPM+ 80 , MPM+ 40 and MPM+ 20 offering various resource capac[...]

Chapter 1- Hardware Description 1-6 R esource Capacities per Card T ype (MPM+ and MPMx) Table 1-5 summarizes resource capaciti es of the various cards that can be installed in an RMX per resolution in CP conferencing mode. Table 1-6 summarizes resource capaciti es of the various cards that can be installed in an RMX per line rate in VSW conferencin[...]

P olycom RMX 4000 Hardware Guide 1-7 Safety R equirements This section describes the requirements your site must meet for safe installation and operation of the system. Site Safety R equirements For your protection, please read th ese safety instructions completely before operating the equipment. • Look carefully for potential hazards in your wor[...]

Chapter 1- Hardware Description 1-8 General Installation Precautions • Use a regulating uninterruptable power suppl y (UPS) to protect the RMX 4000 from power surg es and voltage spikes, to keep your MCU operating in case of a power fail ure. The RMX 4000 requires either two (DC) or three (AC) power su pply c ables, each connected to a power supp[...]

P olycom RMX 4000 Hardware Guide 1-9 • Always keep the rack’s trays an d card’s slots cl osed when not servicing, to maintain proper cooling. Installing the RMX 4000 The following procedures have to be performed to install the RMX 40 00 in your site: • Unpacking the RMX 4000 • Installing the RMX in a rack or as a standalone • Connecting[...]

Chapter 1- Hardware Description 1-10 Make sure that boxes cont ain all the required parts. 4 Remove the boxes an d top Stratocell ®. 5 Holding the handle on each side, li ft the RMX 4000 from the box, and place it on a flat surface or install it in a rack. Remove any packaging material prior to positioning the RMX 4000. Attention: T wo people are [...]

P olycom RMX 4000 Hardware Guide 1-11 Installing the RMX in a Rack or as a Standalone Either place the RMX 4000 on a hard, flat surface such as a desktop or mount it on a 19”/23” rack. Standalone RMX 4000 Installation  Place the RMX 4000 on a flat surface or desktop.  The RMX 4000 must rest on th e four feet at the base of the M CU and mu[...]

Chapter 1- Hardware Description 1-12 Placing the RMX 4000 in a 19” Rack 1 When the RMX is to be rack mounted chassis runners must be installed on the rack as shown in Fi gure 1-2. Two chassis runners are included in the Rack Installation Accessories kit and ar e attached facing inward from the outside of the 19”/23“rack mount. Figure 1-2 Inst[...]

P olycom RMX 4000 Hardware Guide 1-13 3 Fasten the RMX to the rack with 8 screws into the holes provided on the RMX’s front as shown in Figure 1-3. Figure 1-3 RMX 4000 Rack Moun t The airflow of the RMX 4000 is from right to left. Be sure that the areas on the left and right side of the system are clear for proper ventilation. Rack mounting screw[...]

Chapter 1- Hardware Description 1-14 Placing the RMX 4000 in a 23” Rack 1 Mounting the RMX 4000 on a 23” rack requires that first the handles and then the 19” brackets be removed from the MCU. This is shown in Figure 1-4. Figure 1-4 Removing and attaching 19” and 23” brackets 2 After removal, attach the 23” brackets as provid ed in t he[...]

P olycom RMX 4000 Hardware Guide 1-15 The airflow of the RMX 4000 is from right to left. Be sure that the areas on the left and right side of the system are clear for proper ventilation. R everse Mounting th e RMX 4000 in a Rack It is possible to reverse mount the RMX 4000 in a rack using 19” or 23” brackets. To reverse mount the RMX 4000 on a [...]

Chapter 1- Hardware Description 1-16 3 Place the RMX in a rack and tighten the 8 screws securing the RMX to the rack. Connecting the RMX 4000 to Po wer Sources You can connect either an AC Inlet or to DC power according to the power system required at your site: • For systems with AC Power, up to three power supplies can be installed with one bei[...]

P olycom RMX 4000 Hardware Guide 1-17 • Listed fasten ing hardware must be compati ble with the mat erials being joined and must be preclude loosening, deterioration and electrochemical corrosion of the hardware and joint materials. Connecting the RMX 4000 to A C Power 1 Make sure that the power button is switched OFF on the RMX 4000. 2 Insert th[...]

Chapter 1- Hardware Description 1-18 Connecting the RMX 4000 to -48DC SEL V Power 1 On the DC Power Rail Modules (PRM ’s), set the two circuit breakers to OFF. For more information on circuit br eaker types, see "Types of DC Circuit Breakers installed on the RMX 4000” on page 1-19 . 2 Ensure that the cables from the Main that supplies elec[...]

P olycom RMX 4000 Hardware Guide 1-19 5 Connect the green or green-yellow wir e to the system single-point M6x15 “Ground” bolt. If the unit is rack mounted, the single-point ground on the MCU must be connected to the rack with a single conductor and fixed as to prevent loosening.  When using bare conductors, they must be coated with an appro[...]

Chapter 1- Hardware Description 1-20 Connecting Cables to the RMX 4000 To connect the cables (AC and DC systems): • RTM-IP 4000 : — Connect the Management Networ k cable to LAN 2. — Connect the Signalling cable to LAN 3. — Connect the Shelf Management cable to LAN 6. •F o r e a c h i n s t a l l e d RTM LAN - Connect the LAN cable to LAN [...]

P olycom RMX 4000 Hardware Guide 1-21 For more information about specific card connections, see: • " RTM-IP 4000” on page 1-36 • " RTM ISDN” on page 1-38 • " RTM LAN” on page 1-37 First -time Power-up 1 For first entry installation, you must insert the USB key containing the modified IP addresses in USB port on the RMX’[...]

Chapter 1- Hardware Description 1-22 RMX 4000 Components On the RMX 4000 components are located on both the front and rear of the MCU as listed in Table 1-9, " Polycom RMX 4000 Component Description" . For more information see the descriptions of the " RMX 4000 Front Panel” on page 1-22 and " RMX 4000 Rear Panel” on page 1-2[...]

P olycom RMX 4000 Hardware Guide 1-23 Figure 1-8 shows the front panel of an RMX 4000 DC system. Figure 1-8 RMX 4000 DC Front View T ab le 1-9 Polycom RMX 4000 Component Description Component Description CNTL 4000 (CPU) Module The CNTL4000 module controls and manages the RMX 4000. The CNTL 4000 module has an ComExpress Pentium-M 1. 4GHz processor ,[...]

Chapter 1- Hardware Description 1-24 AC/DC Power Supply Modules The AC Power Supply drawers are loca te d below the MPM+/MPMx Cards and are connected to the backp lan e by means of a po wer connector . Opera ting at 100-240 volts AC 50/60 Hz all power supplies have built-in load sharing capabilities. On systems with DC current, the Power Rail Modul[...]

P olycom RMX 4000 Hardware Guide 1-25 MPM+ and MPMx Media Cards The RMX unit can work with either MPM+ or MPMx (but not with both simultaneously) media cards. The ca rd type installed in the system determines the Car d Configuration Mode . ISDN support is the same for all card types. G.719 audio algorithm is not supported with MPMx. Card Configurat[...]

Chapter 1- Hardware Description 1-26 RMX 4000 R ear Panel The RMX 4000 rear panel contains th e RTM-IP 4000 card and either (or both) RTM ISDN/RTM LAN card(s). In order for an MPM+/MPMx card to function (i.e. video) one of the RT M boards, either a LAN or ISDN card MUST be present in a rear panel slot opposite to an MPM+/MPMx card. A single RTM-IP [...]

P olycom RMX 4000 Hardware Guide 1-27 Figure 1- 10 RMX 4000 DC Rear View RTM-IP 4000 A single RTM-IP 4000 card provid es system manage ment based on the ATCA standard and connects to th e backplane. Through the shelf manager, it controls and monitors th e system fans and regulates the AC power supplies. This card contains an Ethernet Switch that ma[...]

Chapter 1- Hardware Description 1-28 Figure 1- 1 1 RMX 4000 RTM-IP 4000 Rear Panel La yout The following items a ppear on the RMX 4 000 rear panel: LAN 6- 10/100Mb ShMG (Shelf Manager) & LEDs LAN 1- Modem Connection & LEDs USB Port S tandby button & LED LAN 2- Management Net- work & LEDs LAN 3 - Signalling network Serial Port LAN 4,[...]

P olycom RMX 4000 Hardware Guide 1-29 RTM ISDN The RTM ISDN card connects di rectly to anMPM+/MPMx. The RTM ISDN card routes data be tween the MPM+/MPMx cards and components of the system, converts IS DN T1/E1 media to IP packets and provides connectivity to external ISDN networks. The RTM ISDN card is installed on the rea r panel of the RMX interf[...]

Chapter 1- Hardware Description 1-30 ISDN/PSTN Clock Source Each RTM ISDN card has its own primary and se condary clock source. The first span to synchronize be comes the primary clock source and the second span to synchronize becomes the secondary clock source. This clock is used to synchronize ISDN span s only (it is not the system clo ck). A sin[...]

P olycom RMX 4000 Hardware Guide 1-31 DC Power Rail Module A DC powe r rail m odule inc ludes a po we r inlet, circuit breaker, EMI filter and backplane connectors. Power input to the system is fed via a power rail through backplane into the power supply. Each DC power rail has its own dedicated power cable. The c ircuit switch on the rear of the R[...]

Chapter 1- Hardware Description 1-32 12 Fan Drawer Mandatory 13-16 RTM ISDN/RTM LAN Either an RTM ISDN or an RTM LAN card is mandatory in combination with a Media card. The RTM ISDN/R TM LAN board must be inserted in a slot opposite any MPM+/MPMx card. 17 R T M-IP 4000 Mandatory 18 Blank Panel N ot Available (NA) 19-21 Power Modules Mandatory:  [...]

P olycom RMX 4000 Hardware Guide 1-33 RMX 4000 LEDs The RMX includes LEDs located on the fr on t panel and rear panel. In the front panel, the LEDs reflect the stat e of the components. The LEDs on the rear panel indicate the state of the ex ternal connections and the status of the RTM-IP 4000 card. RMX 4000 Front P anel LEDs The following items ap[...]

Chapter 1- Hardware Description 1-34 Fabric Switch Module (FSM 4000) ERR Red ON - Major error on card. Flashes - During card startup. RDY Green ON - The card has completed startup successfully . Flashes - During card startup. ACT Amber ON - At least one particip a nt is connected to a conference. Flashes - During card startup. MPM+/MPMx Card ERR Re[...]

P olycom RMX 4000 Hardware Guide 1-35 CNTL 4000 Un it ERR Red ON - Major system error . In case of an active alarm this light is ON, and the RDY green is OFF . OFF - Normal. Flashes - During system startup. RDY Green ON - CPU card has successfully completed startup. This light turns green after completing the entire system configuration. OFF - T ur[...]

Chapter 1- Hardware Description 1-36 RMX 4000 R ear Panel LEDs RTM-IP 4000 The following LEDs appear on the RTM -IP 4000 card: T able 1- 13 RMX 4000 RTM-IP 4000 LEDs Component LED Name LED Color Descr iption LAN LEDs (1-6) LNK Green ON with an active network connection, fli ckers with Packet activi ty . 1 Gb Amber ON with a 1Gb online connection, f[...]

P olycom RMX 4000 Hardware Guide 1-37 RTM LAN The following LEDs appear on the RTM LAN: ShMG (Shelf Manager) LEDs ERR Red ON - Major error on R TM-IP 4000 card. Flashes - During system startup. ACT Red ON - Packet flow to and from the MCU chassis. Flashes - During system startup. RDY Green ON - RTM-IP 4000 card has successfully completed startup. F[...]

Chapter 1- Hardware Description 1-38 RTM ISDN The following LEDs appear on the RTM ISDN: T able 1- 15 RMX 4000 RTM ISDN LEDs Function Name LED Name LED Color Descr iption LAN LEDs (LAN 1-6) LNK Green ON with an active network connection, fli ckers with Packet activi ty . 1 Gb Amber ON when 1Gb conn e ction is online, flickers with Packet activi ty [...]

2 Component R eplacement The RMX 4000 is designed with ease of maintenance in mind. Most components are swappable and are acce ssible directly vi a the front pane l or the rear panel. The following components can be re placed when they are faulty: • CNTL 4000 Module, see " Replacing the CNTL 4000 Module” on page 2-4 . • AC Power Supply M[...]

Chapter 2- Compon ent Replacement 2-2 • Fabric Switch Module (FSM 4000), see “ Replacing the Fabric Switch Module (FSM 4000)” on p age 2-18 . Wa r n i ng ! Before replacing parts: • To ensure a part needs replacing, comple te the troubleshooting procedures. • Identify exactly which part needs replacing. • Make sure you have the correct [...]

P olycom RMX 4000 Hardware Guide 2-3 Using the Modified PMC Compatible Ejector Lever On the RMX 4000 most components are fi tted with identical eject or levers that are used to release or fast en the component’s to their slot. This ejector lever can be moved to 3 positions: • Closed/Locked - Ejector lever(s) are g ently pushed up against the ca[...]

Chapter 2- Compon ent Replacement 2-4 R eplacing the CNTL 4000 Module The CPU module is the management system of the RMX 4000. Use the following procedure to replace a CNTL 4000 Module: 1 Ensure that the power switch/circuit switch on the RMX 4000 is turned OFF (O). 2 Unscrew the captive screws on the front panel of the CNTL 4000 Module that secure[...]

P olycom RMX 4000 Hardware Guide 2-5 R eplacing an AC P ower Supply Module Two units supply power to the RMX 4 000 (3rd optional - AC only), each unit with its own power cord. Use the following procedure to re place a Power Supply unit : 1 Unscrew the captive screws on the front panel of the Power Supply unit that secures the unit to the chassis. 2[...]

Chapter 2- Compon ent Replacement 2-6 3 Carefully slide the Power Suppl y unit out from the front slot. 4 Slide in the replacement Power Supply unit. 5 Push the Power Supply unit firmly in to the Backplane, making sure it is properly s eated in its sl ot, and that the la tch is in a locked position. 6 Tighten the captive screws on the front panel o[...]

P olycom RMX 4000 Hardware Guide 2-7 4 Carefully slide the PEM unit out from the rear slot. 5 Slide in the replacement PEM unit. 6 Push the PEM unit firmly into the Powe r Supply, making sure it is properly seat ed in its sl ot. 7 Tighten the captive screws on the rear panel of the PEM unit to the rear chassis. R eplacing a DC Power Rail Module (PR[...]

Chapter 2- Compon ent Replacement 2-8 4 Using a star screw driver, disconnect the two wires connected to the Terminal block (-48 VDC & RTN) of the failed DC PR M unit. 5 Unscrew the captive screws on the rear panel of the PRM unit that secures the unit to the chassis. 6 Using the handle fitted to the DC PRM, pull and slide the PRM unit out. 7 S[...]

P olycom RMX 4000 Hardware Guide 2-9 R eplacing the Fan Drawer Eight fans are mounted in the Fan drawer, where the ai rflow is from right to left. Should one of these fans fa il as indicated by a Fan LED, you are required to replace the Fan drawer. 1 Unscrew the captive screws on the front panel of the Fan drawer secured to the Fan chassis. 2 Use t[...]

Chapter 2- Compon ent Replacement 2-10 Inserting an Air Filter (O ptional) in the Fan Drawer In the fan drawer, an Air Filter can be added as an option. You must order this part through your next level of support. 1 Ensure that the power switch/circuit switch on the RMX 4000 is turned OFF (O). 2 Unscrew the captive screws on the front panel of the [...]

P olycom RMX 4000 Hardware Guide 2-11 5 Open the filter tray, by unscrewing two screws on the tray. 6 Insert the air filter into the filter tray. 7 Close the filter tray, by tighte ning the two screws on the tray. 8 Insert and slide in the Fan drawer. 9 Push the Fan drawer firmly into th e Backplane, making sure it is properly seat ed in its sl ot.[...]

Chapter 2- Compon ent Replacement 2-12 1 If applicable, loosen the captive screws and remove the slot cover. 2 Power down the card by partially opening the ejector levers until the blue HS LED on the card and the Control Unit start to flash. 3 The power off sequence for the interconnected MPM+/MPMx and RTM ISDN cards are initiated as follows : — [...]

P olycom RMX 4000 Hardware Guide 2-13 5 Carefully s lide the MPM+/M PMx ca rd out through the front panel. Installing the Replac ement MPM+/MPMx Card 1 On t he car d t o b e in st all ed , m ov e th e ejector levers to their fully open position. 2 Slide in the replacement MPM+/MPMx card. 3 Push the MPM+/MPMx card firmly in to the Backplane, making [...]

Chapter 2- Compon ent Replacement 2-14 Installing an MPM+/MPMx Card on the RMX 4000 1 If applicable, loosen the captive screws and remove the slot cover. 2 On the card to be installed, move the ej ector levers to their full open position. 3 Insert the card into the slot until the ejector levers touch the front edge of the card cage. 4 Push the ejec[...]

P olycom RMX 4000 Hardware Guide 2-15 6 On t he car d t o b e in st all ed , m ov e th e ejector levers to their fully open position. 7 Slide in the replacement RTM ISDN card. 8 Insert the card into the slot until the ejec tor levers touch the front edge of the card cage. 9 Push the ejector levers to their fully closed position. 10 Tighten the capt[...]

Chapter 2- Compon ent Replacement 2-16 R eplacing the RTM-IP 4000 The RTM-IP 4000 card on the rear of the RMX 4000 provides connectivity to all the MCU modules. Use the following procedure to replace the  RTM-IP 4000 card: 1 Ensure that the power switch/circuit switch on the RMX 4000 is turned OFF (O). 2 Remove the cables connected to the card. [...]

P olycom RMX 4000 Hardware Guide 2-17 10 Tighten the captive screws on the re ar panel of the RMX 4000 that secure the RTM-IP 4000 card. 11 Reconnect the cables. 12 Turn ON the RMX 4000. R eplacing the RTM LAN The RTM LAN card on the rear of the RMX 4000 p rovides connectivity to all the MCU modules. Use the following proced ure to replace the RTM [...]

Chapter 2- Compon ent Replacement 2-18 9 Ensure that the metal ejector leve rs are full y retracted into their housings. 10 Tighten the captive screws on the rear panel of the RMX 4000 that secure the RTM LAN card. 11 Reconnect the cables. 12 Turn ON the RMX 4000. R eplacing the Fabric Switch Module (FSM 4000) 1 Ensure that the power switch/circuit[...]

P olycom RMX 4000 Hardware Guide 2-19 8 Ensure that the metal ejector levers are fully retracted into their housings. 9 Tighten the captive screws on the re ar panel of the RMX 4000 that secure the Fabric Switch Module (FSM 4000). 10 Turn ON the RMX 4000.[...]