Polycom IP 500/501 SIP 2.0 manual

M e n u V o i c e M a i l D o N o t D i s t u r b H o l d D e l S e l F o r w a r d C o n f e r e n c e T r a n s f e r C a l l L i s t s S p e e d D i a l T i m e & D a t e R e d i a l 1 3 D E F 5 J K L 4 G H I 6 M N O 8 T U V 7 P Q R S 9 W X Y Z 0 O P E R * # 2 A B C User Guide SoundP oint ® IP 500/501 SIP 2.0 USER GUIDE SoundPoint ® IP 500[...]

Contents Introduction ............................................... 1 Par ts List ................................................... 1 Installing SoundPoint ® IP 500/501 SIP .......... 2 Connecting Network and Power Source ................................ 2 Connecting the Handset and Optional Headset .................... 3 Attaching the Base ..[...]

Shared Lines ........................................................................ 15 V oicemail ............................................................................. 16 Distinctive Ringing / Call T reatment ..................................... 16 Multilingual Support (Localization) ....................................... 17 Phone Reboo[...]

1 Thank you for choosing the SoundPoint ® IP 500/501 SIP , a full-duplex, hands- free phone. This unit pro vides business telephony features and functions such as Multiple Call Appearances, Call Hold, T ransfer , and Conference over an IP network. In this User Guide, you will find ev erything you need to quickly use your new phone. Be sure to v e[...]

2 Installing SoundPoint ® IP 500/501 SIP This section provides basic installation instructions and information for obtaining the best performance with the Sound- Point ® IP 500/501 SIP phone. If you re- quire additional information or assistance with your new phone, please contact your system administrator . The SoundPoint ® IP 500/501 SIP User [...]

3 LAN PC HEADSET HANDSET Connecting the Handset and Optional Headset Attaching the Base (Optional) 1. Connect the short straight end of the phone cord to the handset and the corresponding longer straight end of the cord to the handset jack on the back of the phone. 2. Connect the headset (optional accessory) to the headset jack on the back of the p[...]

4 Line/Speed Dial Keys Use these keys to activate up to three lines or speed dials that can be assigned to your phone. Speakerphone Microphone Mute Headset Feature Keys Access important features using these keys. Dial Pad These 12 keys provide the 10 digits, the 26 alphabetic characters, and special characters available in context sensitive applica[...]

5 F eature K ey Description H o l d D e l S e l 1 3 D E F 5 J K L 4 G H I 6 M N O 8 T U V 7 P Q RS 9 W X YZ 0 O P ER * # 2 A B C Ho ld De l Se l Me nu Me ssa ges D o N o t Di s t ur b ABC 2 1 DEF 3 5 4 MNO JKL GHI 6 TUV 8 7 WXYZ 9 OPER PQRS 0 D i r e c t o ri e s S e r v i c e s C a l l L i st s C o n f e r e nc e T r a n s f e r R e d i a l Allows[...]

6 Using SoundPoint ® IP 500/501 SIP Placing a Call Using the Handset: 1. T o obtain dial tone, pick up the handset. 2. Dial the desired number . See also Headset Memory Mode. During a call, you can alternate between handset, headset, or hands-fr ee modes by pressing the H o l d D e l S e l C o n f e r e n c e 1 3 D EF 5 J KL 4 G HI 6 M NO 8 T UV 7[...]

7 Ans wering a Call Using the Handset: Pick up the handset. Press H o ld D e l S e l C o nf e r en c e 1 3 D E F 5 J K L 4 G H I 6 M N O 8 T U V 7 P Q RS 9 W X YZ 0 O P ER * # 2 A B C H o ld D e l S e l D i re c t or i e s S e rv i c es C a ll L is t s B u dd y St a t us M y S t a tu s R e di a l M e nu M e ss ag e s D o N o t D i s tu r b ABC 2 1 [...]

8 General Key Use T o navigate through menus and to enter data, these are useful tips: 1. Use H ol d D el S e l 1 3 DE F 5 JK L 4 GH I 6 MN O 8 TU V 7 PQ R S 9 WX Y Z 0 OP E R * # 2 AB C Hol d Men u Mes sages D o No t D i st ur b ABC 2 1 DEF 3 5 4 MNO JKL GHI 6 TUV 8 7 WXYZ 9 OPER PQRS 0 D ir ec to r i es S er vi ce s C on fe re n c e T ra ns fe r [...]

9 1. During a call, press H o l d D e l S e l 1 3 D EF 5 J KL 4 G HI 6 M NO 8 T UV 7 P QR S 9 W XY Z 0 O PE R * # 2 A BC Hol d De l Se l Men u Mes sag es D o No t D i s t ur b ABC 2 1 DEF 3 5 4 MNO JKL GHI 6 TUV 8 7 WXYZ 9 OPER PQRS 0 D i r ec t o r i e s S e r vi c e s C a l l L i s t s C o n fe r e n c e T r a ns f e r R e d ia l or the T rnsfer [...]

10 Call F orwarding Calls may be forwarded to another exten- sion as follows: 1. Press the For ward soft ke y from the phone’ s idle display or press H o ld D e l S e l C o nf e r en c e 1 3 D E F 5 J K L 4 G H I 6 M N O 8 T U V 7 P Q RS 9 W X YZ 0 O P ER * # 2 A B C H o ld D e l S e l D i re c t or i e s S e rv i c es C a ll L is t s B u dd y St[...]

1 1 T ime and Date is clearly displayed on the SoundPoint ® IP 500/501 SIP phone. If the phone cannot obtain a time and date from the server , the display will flash. Contact your system administrator if either time or date is incorrect. Y ou have control o ver the format of the display and can turn it off. Select options which are right for you [...]

12 Call Lists A local list of calls missed, receiv ed, and placed is maintained by the phone (up to 100 for each). Press H o l d D e l S e l C o n f e r e nc e 1 3 D E F 5 J K L 4 G H I 6 M N O 8 T U V 7 P Q RS 9 W X YZ 0 O P ER * # 2 A B C H o l d D e l S e l D i r e c t o ri e s S e r v i c e s C a l l L i st s B u d d y S ta t u s M y S t a t u [...]

13 4. Enter the Contact number . This is a required field and it must be unique (not already in the direc- tory). 5. Speed Dial Index, Ring T ype and Div ert Contact may be left blank. 6. Use H ol d D el S e l 1 3 DE F 5 JK L 4 GH I 6 MN O 8 TU V 7 PQ R S 9 WX Y Z 0 OP E R * # 2 AB C Hol d Men u Mes sages D o No t D i st ur b ABC 2 1 DEF 3 5 4 MNO[...]

14 Y our SoundPoint ® IP 500/501 SIP can support up to three lines, each associated with its own line key . Lines can be configured for pri vate or shared lines. T ypically , the top-most line key is reserved for the principal Directory Number (DN) of the phone. Depending on how your phone is configured, the display could resemble one of the scr[...]

15 Multiple Call Appear ances Each line on the phone can be configured to hav e one or more call appearances. This is useful if there is an activ e call and an incoming call arriv es on the same line. In the example sho wn, extension 9301 is in an outbound call with 9304. The second figure shows an incoming call from e xtension 9305. T o answer t[...]

16 * V oice Mail is an optional featur e configur ed on the server and may not be supported on your particular system. Contact your system adminis- trator to find out. † Scr een options may vary with server-based application. V oice Mail can be accessed with a single ke y press. Contact your system adminis - trator to configur e this option. V[...]

17 Multilingual Suppor t (Localization) Many languages are supported by the phone. T o change language: 1. Press H ol d D el S el C on f er e nc e 1 3 D E F 5 J K L 4 G H I 6 M N O 8 T U V 7 P Q RS 9 W X YZ 0 O P ER * # 2 A B C H ol d D el S el D ir e ct o ri e s S er v ic e s C al l L i st s B ud d y S ta t us M y S ta t us R ed i al M e nu M e ss[...]

18 T ext Messaging Y ou can send and receive T ext messages on their phone. SIP Instant (T ext) Messag - ing is supported in real-time. YRecei ved messages will be indicated by a flashing Message W aiting Indicator LED on the front of the phone and optionally a visual notification on the display . T o r ead text messages: Optional Features 1. Pre[...]

19 5. Press the Save soft key or Cancel to abandon the change then press H o ld D e l S e l C o nf e r en c e 1 3 D E F 5 J K L 4 G H I 6 M N O 8 T U V 7 P Q RS 9 W X YZ 0 O P ER * # 2 A B C H o ld D e l S e l D i re c t or i e s S e rv i c es C a ll L is t s B u dd y St a t us M y S t a tu s R e di a l M e nu M e ss ag e s D o N o t D i s tu r b A[...]

20 No Dial-T one T roubleshooting V erify power is correctly applied to the SoundPoint ® IP 500/501 SIP phone: • Check that the display is illumi - nated. • Make sure the LAN cable is insert - ed properly at the rear of the phone (try unplugging and re-inserting the cable). • If using inline powering, check that the switch is supplying power[...]

21 Display shows “Netw or k Link is Down” V erify LAN cable is properly connected: • Check termination at the switch or hub (furthest end of the cable from the phone). • Check that the switch or hub is operational (flashing link/status lights) or contact your System Administrator . • Press H o ld D e l S e l C o nf er en c e 1 3 DE F 5 J[...]

22 Installation must be performed in ac- cordance with all relev ant national wiring rules. L ’Installation doit êtr e exécutée confor - mément à tous les r è glements nationaux applicable au filage électrique . Modifications In accordance with Part 15 of the FCC Rules, the user is cautioned that any changes or modifications not express[...]

23 may be new or reconditioned. Polycom is expected to warrant an y replaced or repaired product or part for ninety (90) days from shipment, or the remainder of the initial warranty period, whichev er is longer . Products returned to Polycom must be sent prepaid and packaged appropriately for safe shipment, and it is recommended that they be insure[...]

24 LIMIT A TION OF LIABILITY . T O THE FULL EXTENT ALLOWED BY LA W , POL YCOM EXCLUDES FOR ITSELF AND ITS SUPPLIERS ANY LIABILITY , WHETHER B ASED IN CONTRA CT OR TOR T (INCLUDING NEGLIGENCE), FOR INCIDENT AL, CONSEQUEN - TIAL, INDIRECT , SPECIAL, OR PUNITIVE D AMA GES OF ANY KIND, OR FOR LOSS OF REVENUE OR PR OFITS, LOSS OF BUSINESS, LOSS OF INFOR[...]

25 Permission is hereby granted, free of charge, to an y person obtaining a copy of this software and associated documenta - tion files (the “Software”), to deal in the Software without restriction, including without limitation the rights to use, copy , modify , merge, publish, distribute, subli - cense, and/or sell copies of the Software, and[...]

Polycom, Inc. 1565 Barber Lane Milpitas, CA 95035 ©2006 Polycom, Inc. All Rights Reserved. Polycom®, SoundPoint®, and the Polycom logo design are registered trademarks of Polycom, Inc. in the U.S. and various countries. All other trademarks are the property of their respective companies. 1725-1 1529-001 Rev . B M e n u V o i c e M a i l D o N o [...]