Polycom VVX400 manual

Polycom, Inc. 1 USER GUIDE Polycom ® VVX ® 400 and 410 Busines s Media Phones Software 5.0.0 | August 2013 | 1725 - 49090 - 001 Rev C[...]

Polycom VVX 400 and 410 Busin ess Media Phones User Guide Version 5.0.0 Polycom, Inc. 2 Copyright ©2013 , Polycom, Inc. All rights reserved. No part of this document may be reproduced, translated into another language or format, or transmitted in any form or by any means, electronic or mechanica l, for any purpose, without the express written perm[...]

Polycom, Inc. 3 Contents About This Guide ...................................................................................................... 6 Conventions Used in this Guide ..................................................................................................... 6 Terms and Writing Conven tions .....................................[...]

Polycom VVX 400 and 410 Busin ess Media Phones User Guide Version 5.0.0 Polycom, Inc. 4 Managing Conference C alls .......................................................................................................... 32 In itiating Conference Calls ................................................................................................[...]

Polycom VVX 400 and 410 Busin ess Media Phones User Guide Version 5.0.0 Polycom, Inc. 5 Logging In and Out of a P hone ...................................................................................................... 74 Placing Calls from Phones that are in the Logged-Out State ........................................................ 75 Changi[...]

Polycom, Inc. 6 About This Guide This guide uses a number of conventio ns that help you t o understand information and pe rform tasks. Conventions Used in this Guide This user guide contains terms, grap hical elements, and a few typ ographic conventions. Familiarizing yourself with these terms, elements, and conventions to help you su ccessfully pe[...]

Polycom VVX 400 and 410 Busin ess Media Phones User Guide Version 5.0.0 Polycom, Inc. 7  Icon A picture on the screen. There are two types of icons:  Select to access a function, feature, setting, or applicat ion. For examp le, when you’re in Home view, select the New Call icon to place a call.  Provides phone information or statu s only[...]

Polycom VVX 400 and 410 Busin ess Media Phones User Guide Version 5.0.0 Polycom, Inc. 8 Name Icon Description Web Info Highlights supplementary information available online such as documents or downloads on support.polycom.com or other locations. Timesaver Highlights a faster or alternative method for accomplishing a method or operation. Power Tip [...]

Polycom VVX 400 and 410 Busin ess Media Phones User Guide Version 5.0.0 Polycom, Inc. 9 Getting Started This chapter contains general information about your phone that is helpful b efore you start using your phone. This ch apter also describes phone h ardware and phone vi ews, and how to navigate menus and enter data. Using Basic Features This chap[...]

Polycom, Inc. 10 Getting Started This user guide helps you to navigate and use your Poly com ® VVX ® 4 00 and t he Polycom ® VVX ® 410 business media phones , gives you an overvi ew of your phone and walks you thr ough tasks so you can successfully use your phone to perfo rm basic and advanced f unctions. This guide contains o verview informati[...]

Polycom VVX 400 and 410 Busin ess Media Phones User Guide Version 5.0.0 Polycom, Inc. 11 Table 1: VVX 400 and 410 Hardware Features Feature Description Speaker Provides ringer and hands-free (speakerphone) audio output. Dialpad Enables you to enter numbers, letters, and special characters. You can also use the dialpad keys to select menu items that[...]

Polycom VVX 400 and 410 Busin ess Media Phones User Guide Version 5.0.0 Polycom, Inc. 12 Troubleshooting: Why Can’t I Access a Certain View? The views you can access depend up on the number of calls your phone has, and whether your phone has an active call. If your phone is idle, you can access the Home and Lines view by pressing . If your phone [...]

Polycom VVX 400 and 410 Busin ess Media Phones User Guide Version 5.0.0 Polycom, Inc. 13  Directories Enables you to access your Contact Directory, Fav orites, Recent Calls list, Corporate Directory and Buddy Stat us List.  Forward Sets up forwarding options for incoming c alls on your line.  DND Enables Do Not Disturb fo r your phone. Whe[...]

Polycom VVX 400 and 410 Busin ess Media Phones User Guide Version 5.0.0 Polycom, Inc. 14 In Lines view, you can press a line k ey to access the Dialer and v iew the number of active or h eld calls on your phone, as shown below. In Lines view, the phone line indi cates the number active and h eld calls on your line. If the phone line has an active c[...]

Polycom VVX 400 and 410 Busin ess Media Phones User Guide Version 5.0.0 Polycom, Inc. 15 You can use the up and do wn arrow keys to highlight a call. When you select a call, av ailable soft keys display for the call. Figure 6: Viewing Calls View Understanding Phone Icons and Sta tus Indicators The VVX 400 and 410 has a number of icons that display [...]

Polycom VVX 400 and 410 Busin ess Media Phones User Guide Version 5.0.0 Polycom, Inc. 16 Icon Description Icon Description Received call Presence status (Away) Missed call Presence status (Do Not Disturb) Favorite Presence status (Offline) Do Not Disturb enabled Presence status (No information) Navigating Your Phone Interface Your phone has a numbe[...]

Polycom VVX 400 and 410 Busin ess Media Phones User Guide Version 5.0.0 Polycom, Inc. 17 If you want to… Do this… Select a menu item or option Use the up and down arrow keys to highlight the menu item or option, and press Select . If the menu is numbered, press the dialpad key to enter the corresponding menu. For example, press 4 to enter the B[...]

Polycom VVX 400 and 410 Busin ess Media Phones User Guide Version 5.0.0 Polycom, Inc. 18 Options Available When You Select Mode Options Available When You Select Encoding Unicode (to store characters as double bytes) Cyrillic (for Russian characters) Using the Dialpad Keys You can use the dialpad ke ys on your phone console t o enter field informat[...]

Polycom VVX 400 and 410 Busin ess Media Phones User Guide Version 5.0.0 Polycom, Inc. 19 Registering the Phone Your system administrato r configures your phone with t he necessary parameters so that the phone is registered and ready to set up before you receive your phone. If your phone is not part of a large phone deployment, y our phone is regist[...]

Polycom VVX 400 and 410 Busin ess Media Phones User Guide Version 5.0.0 Polycom, Inc. 20 3 From the Web Configurati on Utility login screen, select User , enter the u ser password, and click Submit . The default user password i s 123. The Web Configuration Utilit y Home screen is displayed. After you log into the Web Configuration Utility, you can [...]

Polycom, Inc. 21 Using Basic Features Now that you’re familiar with your pho ne’s user interface, you’re ready to perform basic phone tasks that that you can do on a daily basis. This chapter explains ho w to handle multiple calls at one ti me, how to manipulate incoming and active calls, and how to access directo ries and lists so you can p [...]

Polycom VVX 400 and 410 Busin ess Media Phones User Guide Version 5.0.0 Polycom, Inc. 22 Troubleshooting : Why Doesn’t the Speakerphone Work? If your speakerphone doesn’t work, ask your system administrator if the speakerphone is disabled. You must handle calls using the handset or a headset. If your system administrator disables the speakerpho[...]

Polycom VVX 400 and 410 Busin ess Media Phones User Guide Version 5.0.0 Polycom, Inc. 23 If you don’t answer the call within 10 seconds, the Incoming Call w indow disappears, and Cal ls view displays, as shown next. Figure 8: Viewing Incoming Calls in Calls View To answer the call, pick up t he handset, press , press , or pressing the line key of[...]

Polycom VVX 400 and 410 Busin ess Media Phones User Guide Version 5.0.0 Polycom, Inc. 24 Answering Calls Automa tically You can en able auto answer on y our phone to answer calls auto matically so that you don’t hav e to pick up the handset or press a key to answer calls. When you enabl e auto answer, your ph one automatically answers incoming ca[...]

Polycom VVX 400 and 410 Busin ess Media Phones User Guide Version 5.0.0 Polycom, Inc. 25 To switch to Lines v iew from Calls view: » Press More > Lines , or press . Lines view shows you each line on your phone, and h ow many calls each line h as, as shown next. In the example below, line 2340 has o ne active call, and line 2333 has o ne held ca[...]

Polycom VVX 400 and 410 Busin ess Media Phones User Guide Version 5.0.0 Polycom, Inc. 26 Calling from the Dialer The Dialer displays a list o f previously-placed calls. Either select an entry to automatically enter it or start entering a number. As you ent er numbers, the Dialer displ ays a list of similar numbers, as shown next. Use the up and dow[...]

Polycom VVX 400 and 410 Busin ess Media Phones User Guide Version 5.0.0 Polycom, Inc. 27 When you access the Dialer, an a ctive call is held. To call from the Dialer:  Enter the number, and then pick up t he handset, press a line k ey, press , or press .  If you’re already in handset , speakerphone, or headse t mode, enter the number, and p[...]

Polycom VVX 400 and 410 Busin ess Media Phones User Guide Version 5.0.0 Polycom, Inc. 28 Redialing Numbers To dial the last number yo u called, press the right arrow k ey for the Placed Calls list. The first number in the list is the last call you placed. To redial a number: » From the Placed Calls list (show n next), press Dial . Use the up and d[...]

Polycom VVX 400 and 410 Busin ess Media Phones User Guide Version 5.0.0 Polycom, Inc. 29 For a list of supported headset s, see the Headset Compatibility List (Technical Bulletin 37477) . For detailed information about how to use ele ctronic hookswitch, see Usi ng an Electronic Hookswitch (Technical Bulletin 35150) . All of these documents are avai[...]

Polycom VVX 400 and 410 Busin ess Media Phones User Guide Version 5.0.0 Polycom, Inc. 30 Rejecting Incoming Cal ls You can reject a call to stop your pho ne from ringing and send the call directly to your voicema il. Calls you reject display in your R ecent Calls list. You cannot reject calls on shared line s. To reject an incoming call: » From th[...]

Polycom VVX 400 and 410 Busin ess Media Phones User Guide Version 5.0.0 Polycom, Inc. 31 Holding Calls You can place any active call on hold. A held call displays in Calls a nd Lines view, as shown n ext. Figure 12 : Viewing Held Calls in Calls and Lines View To hold a call: » From Lines or Calls view, press Hold . If you’re in Calls view, be s [...]

Polycom VVX 400 and 410 Busin ess Media Phones User Guide Version 5.0.0 Polycom, Inc. 32 The call automatically transfers to t he person you specified. Timesaver: Completing a Transfer If you’re using a handset, complete a transfer by replacing the handset. Managing Conference Calls You can initiate a conference c all with two other people. Depen[...]

Polycom VVX 400 and 410 Busin ess Media Phones User Guide Version 5.0.0 Polycom, Inc. 33 Holding and Resuming Conference Calls When you place a conferen ce call on hold, you place all the partici pants in the call on hold. No one in a held conference call can he ar each other. To hold just one pe rson, see Managing Conferen ce Call Participants . T[...]

Polycom VVX 400 and 410 Busin ess Media Phones User Guide Version 5.0.0 Polycom, Inc. 34 Managing Conference Call Partic ipants When you initiate a conference call, you can manage call participan ts in a variety of ways:  Mute a participant.  Hold a participant.  Remove a participant from the conference.  List information and call detai[...]

Polycom VVX 400 and 410 Busin ess Media Phones User Guide Version 5.0.0 Polycom, Inc. 35  Press Info to view information abo ut the person and th eir call status. When you press Info , a popup displays listing the person’ s information, as shown n ext. You can navigat e through the popup using the up and down ar row keys.  Press Back to exi[...]

Polycom VVX 400 and 410 Busin ess Media Phones User Guide Version 5.0.0 Polycom, Inc. 36  From Home view, select For w ard.  From Home view, select Setting s and select Features > Forward .  If your phone is idle, press the For w ard soft key from Lines view.  If your phone is set up with mult iple lines, select the line t o apply fo[...]

Polycom VVX 400 and 410 Busin ess Media Phones User Guide Version 5.0.0 Polycom, Inc. 37 Note : Rejecting Calls and Shared Lines You can’t reject calls on shared lines. You can only silence them. For more information, see Managing Shared Lines . To send incoming calls from a contact to your v oicemail system: 1 From Home view, select Directo ries[...]

Polycom VVX 400 and 410 Busin ess Media Phones User Guide Version 5.0.0 Polycom, Inc. 38  If your phone is idle, the Do Not Disturb icon displays next to your phone lin e in Lines view, as shown next. If you have new messages or forwarding enabled, the messages or forwardi ng icon displays instead.  The DND icon in Home view, the DND icon cha[...]

Polycom VVX 400 and 410 Busin ess Media Phones User Guide Version 5.0.0 Polycom, Inc. 39 on shared lines disables ri nging only. You can still see a visual noti fication of an incoming call and have the option to answer the call in Do N ot Disturb. To enable or disable Do Not Disturb for a line: 1 From Home view, select DND . 2 From the Line Select[...]

Polycom VVX 400 and 410 Busin ess Media Phones User Guide Version 5.0.0 Polycom, Inc. 40 Viewing Recent Calls Your phone maintains a Rece nt Calls list, which is a list of m issed, received, and placed c alls. Each list can hold up to 100 entries. From the recent calls list, you can do any of the following:  Select an entry and place a call. [...]

Polycom VVX 400 and 410 Busin ess Media Phones User Guide Version 5.0.0 Polycom, Inc. 41 You can view and edit the details of previous calls in the Recent C alls list or call a recent call. To manage a call record : » From your Recent Calls list, highlight a call, and press t he right arrow key to view the details of the call. The call entry detai[...]

Polycom VVX 400 and 410 Busin ess Media Phones User Guide Version 5.0.0 Polycom, Inc. 42 From your local Contact Directory, y ou can:  View contact information.  Search for contacts.  Dial contacts.  Add contacts.  Update contact informatio n.  Delete contacts. Note : Accessing a Corporate Directory Ask your system administrator i[...]

Polycom VVX 400 and 410 Busin ess Media Phones User Guide Version 5.0.0 Polycom, Inc. 43 To dial a contact: 1 From your Contact Directory, select the contact you want to call and press Info . 2 From the contact’s informa tion scree n, press Dial , as shown next . To add a contact: 1 Select Directories from Home view an d select Contact Directory [...]

Polycom VVX 400 and 410 Busin ess Media Phones User Guide Version 5.0.0 Polycom, Inc. 44 Timesaver: Saving Recent Callers and Corporate Directory Contacts to Your Directory You can automatically save a recent caller to your Directory. See Viewing Recent Calls . If a Corporate Directory is available on your phone, you can add contacts from the Corpo[...]

Polycom VVX 400 and 410 Busin ess Media Phones User Guide Version 5.0.0 Polycom, Inc. 45 The screen displays a list o f contacts, starting with the most suc cessful matches. To view information for t he contact: » Press View . To erase your search criteria and enter a ne w criteria: » Press until you have cleared your previ ous search entry. To d[...]

Polycom VVX 400 and 410 Busin ess Media Phones User Guide Version 5.0.0 Polycom, Inc. 46 Updating a Contact’s Ringtone You can select unique ring t ones for contacts in your Contact Dir ectory to quickly identify individual callers when your phone rings. To select a ringtone for a contact: 1 From the Contact Directory, select a contact, and press[...]

Polycom VVX 400 and 410 Busin ess Media Phones User Guide Version 5.0.0 Polycom, Inc. 47 Managing Favorites Favorites are contacts in yo ur Contact Directory that y ou have marked as a favorite. To make a contact a favorite, you need to assig n a contact a favorite index number. To assign a contact as a fav orite: 1 From Home view, select Setting s[...]

Polycom VVX 400 and 410 Busin ess Media Phones User Guide Version 5.0.0 Polycom, Inc. 48 The following figure shows f avorites in Lines view. Favorites di splay beneath the phone lines. Figure 18 : Viewing Favorites in Home View Favorites display consecutiv ely according to their index number. Th e contact with the lowest number displays first. To [...]

Polycom VVX 400 and 410 Busin ess Media Phones User Guide Version 5.0.0 Polycom, Inc. 49 The following table shows the i cons and status indicators that di splay for shared lines in Li nes view, depending on whether the line is idle, f or an active or held call. Table 6: Viewing Shared Line Icons in Lines Vie w Shared Line Status Icon and Status In[...]

Polycom, Inc. 50 Using Advanced Features This chapter describes the advanced features availa ble on your Polycom phon e. Advanced features available for Polycom VVX 400 and 410 phones include joining Mi crosoft ® Outlook ® meeting s on your phone, using your computer’s keyboard and mouse to control calls, viewing web content, and viewing other [...]

Polycom VVX 400 and 410 Busin ess Media Phones User Guide Version 5.0.0 Polycom, Inc. 51 Updating Your Status You can update your status on y our phone to allow people to moni tor your status from their p hones. When you update your status on you r phone, your new status is visible t o others. You can update your status to one of the following: [...]

Polycom VVX 400 and 410 Busin ess Media Phones User Guide Version 5.0.0 Polycom, Inc. 52 You can also enable your p hone to automatically change your status to Away when your pho ne becomes idle. To enable your status to automa tically change: 1 From Home view, select Setting s > Basic > Prefere nces > Presence > Idle Timeout . 2 From t[...]

Polycom VVX 400 and 410 Busin ess Media Phones User Guide Version 5.0.0 Polycom, Inc. 53 To view the status of y o ur buddies: » From Lines view, press t he More soft key and press Buddies , as shown next. The list of buddies displays. Blocking Contacts Any of your contacts can a dd you to their buddy list and monito r your status. You can prevent[...]

Polycom VVX 400 and 410 Busin ess Media Phones User Guide Version 5.0.0 Polycom, Inc. 54 Each buddy in your Buddy S tatus list displays a status icon next to his or her name. The follo wing table shows the icons and the status they represent. Table 7: Viewing Buddy Status Icons Buddy Status Icon Buddy Status Icon Available Do Not Disturb Busy Offli[...]

Polycom VVX 400 and 410 Busin ess Media Phones User Guide Version 5.0.0 Polycom, Inc. 55 To view the status of y o ur favorite buddies in Li nes vie w: » From Home view, press to display Lines view. The buddies who are favorites display, as shown next. Integrating with Microsoft Lync Server 2010 Your system administrato r can configure your phone [...]

Polycom VVX 400 and 410 Busin ess Media Phones User Guide Version 5.0.0 Polycom, Inc. 56 To view the interactiv e Main Browser: » From home view, select Appli cations , as shown next. You can do the following from the Main Browser:  Select hyperlinks to view m ore web pages.  Select a text box and enter information using the dialp ad keys on[...]

Polycom VVX 400 and 410 Busin ess Media Phones User Guide Version 5.0.0 Polycom, Inc. 57 Press this… To do this… Refresh the current Web page. Stop refreshing. Return to the M ain B rowser’s home page. Return to the phone’s Home screen. Move to the previous or next tab stop on the page. Entering Information in the Main Browser The editing i[...]

Polycom VVX 400 and 410 Busin ess Media Phones User Guide Version 5.0.0 Polycom, Inc. 58  Priority By default, broadcasts sent to Group/Channel 24 are considered Priority broadcast s. A Priority broadcast interrupts Normal b roadcasts or act ive calls. All phones recei ve Priority broadcasts unless Do Not Distu rb is enabled. Phones play Priorit[...]

Polycom VVX 400 and 410 Busin ess Media Phones User Guide Version 5.0.0 Polycom, Inc. 59 If you release Talk while you’re sending the broadcast, the broad cast temporarily stops and en ters a 10 second waiting period. During t his period, the channel remains o pen to give people a chance to reply. At any time during the waiting period, you can re[...]

Polycom VVX 400 and 410 Busin ess Media Phones User Guide Version 5.0.0 Polycom, Inc. 60 During a waiting period, you can press a nd hold Talk to speak to all t he people listening on the channel. When you finish talking, release Talk . The broadcast enters anothe r waiting period until some one broadcasts again. If no activ ity occurs within the w[...]

Polycom VVX 400 and 410 Busin ess Media Phones User Guide Version 5.0.0 Polycom, Inc. 61 Updating Channel Subscriptions You can subscribe to any chann el that has been enabled by y our administrator and app ears in your channels list. When you subscrib e to a channel, you can send an d receive PTT broadcasts o n that channel. To subscribe to additi[...]

Polycom VVX 400 and 410 Busin ess Media Phones User Guide Version 5.0.0 Polycom, Inc. 62 Sending Pages By default, group page are sent using Paging Group 1, which is th e default group for y our phone. You can change your default paging group to another group, whi ch is described i n Updating the Default Paging Group . If you change your default pa[...]

Polycom VVX 400 and 410 Busin ess Media Phones User Guide Version 5.0.0 Polycom, Inc. 63 Receiving Pages During Active Calls How you handle a page when you’r e in an act ive call depends on the page prio rity and whether you have enabled the feature to receive a page when you’re in an active c all. If the page is a Normal page:  If your phon[...]

Polycom VVX 400 and 410 Busin ess Media Phones User Guide Version 5.0.0 Polycom, Inc. 64 To update your Paging Group su bscriptions: 1 From Home view, select Se ttings > Ba sic > Preferences > Paging/PTT Conf iguration > Group Paging . 2 From the Group Paging Conf iguration screen, select Group Subs criptions . 3 From the Group Subscrip[...]

Polycom VVX 400 and 410 Busin ess Media Phones User Guide Version 5.0.0 Polycom, Inc. 65 Your system administrato r has assigned you login cre dentials — a domain, user name, and passw ord — so you can access the Calend ar from your phone. If enabled, the Calendar icon displays in Home v iew, as shown below. To use the Calendar feature, you mus[...]

Polycom VVX 400 and 410 Busin ess Media Phones User Guide Version 5.0.0 Polycom, Inc. 66 Opening and Closing the Calendar The Calendar displays meetings in t hree views: Day, Month and M eeting view. To open the calendar: » From Home view, select Calendar . The Calendar displays in Day view, as shown next, and sh ows your meetings for t he day. To[...]

Polycom VVX 400 and 410 Busin ess Media Phones User Guide Version 5.0.0 Polycom, Inc. 67 Do one of the following to navigate in Month view:  To view the previous month, press Previous .  To view the next month, press Next .  To select another day, use the up, down, left, or right arrow key to select the day.  To close the Calendar and d[...]

Polycom VVX 400 and 410 Busin ess Media Phones User Guide Version 5.0.0 Polycom, Inc. 68 Navigating Meeting View You can view meeting deta ils from Meeting view, as show n below. To see Meeting v iew, select a meeting in Day view. Figure 24 : Viewing the Calendar in Meeting View From Meeting view, you c an do the following:  View the meeting’s[...]

Polycom VVX 400 and 410 Busin ess Media Phones User Guide Version 5.0.0 Polycom, Inc. 69  Press Snooze to temporarily remove the reminder from t he screen. The reminder display s every minute until the meeting starts.  Press Dismiss to permanently remove the reminder from the s creen and stop all future remin ders for the meeting. To enable o[...]

Polycom VVX 400 and 410 Busin ess Media Phones User Guide Version 5.0.0 Polycom, Inc. 70  From Meeting view, press the meeting number, as shown n ext. To use another number to join t he meeting, and if the meeting o rganizer has specified alternat e numbers you can call, press More Actio ns to display a list of numb ers you can dial. To join the[...]

Polycom VVX 400 and 410 Busin ess Media Phones User Guide Version 5.0.0 Polycom, Inc. 71 Starting and Stopping Polycom Desktop Connect or Before you can start using y our mouse and keyboard with y our phone, you need to start the PDC application from your com puter. You can close the applicat ion at any time to prevent your mo use pointer from mo v[...]

Polycom VVX 400 and 410 Busin ess Media Phones User Guide Version 5.0.0 Polycom, Inc. 72 Troubleshooting: Why Can’t I Use My Computer Keyboard to Enter Information in Certain Fields? If you can’t use your computer keyboard to enter information in a field on your phone, check to see if the field has a flashing cursor. Entering information using [...]

Polycom VVX 400 and 410 Busin ess Media Phones User Guide Version 5.0.0 Polycom, Inc. 73 Press this on your keyboard… To do this on your phone… F3 Press the third soft key from the left F4 Press the fourth soft key from the left F6 Press F7 Open Directories F8 Open Messages F9 Press Talk (if PTT enabled) F10 Press Automatic Call Distribution (A[...]

Polycom VVX 400 and 410 Busin ess Media Phones User Guide Version 5.0.0 Polycom, Inc. 74 Logging into Your Phone If your system administrat or has set up the User Logi n feature, you can view you r personal phone settings, such as contacts and c all list information, from any phone in the organization. This means you can access your conta ct direct[...]

Polycom VVX 400 and 410 Busin ess Media Phones User Guide Version 5.0.0 Polycom, Inc. 75 To log in to a phone: 1 Do one of the following:  From Lines view, press Lo g in .  From Home view, select Setting s > Features > User Login > Log in . 2 From the User Login scree n, enter your user ID and password a nd press Log in . The default[...]

Polycom VVX 400 and 410 Busin ess Media Phones User Guide Version 5.0.0 Polycom, Inc. 76 To change your user pa ssword: 1 Log in to any phone on your netwo rk. 2 From Home view, select Setting s > Features > User Login > Cha nge User Login Pass w ord . 3 From the Change User Login P assword screen, enter your old pa ssword, enter a new pas[...]

Polycom VVX 400 and 410 Busin ess Media Phones User Guide Version 5.0.0 Polycom, Inc. 77 Locking and Unlockin g Your Phone You can choose how you w ant your phone to handle incomin g calls when the phone is lo cked. If you set up your phone to allow incomi ng calls when it is locked, which is the default setting, incomi ng calls ring on your phone,[...]

Polycom VVX 400 and 410 Busin ess Media Phones User Guide Version 5.0.0 Polycom, Inc. 78  Place a call to an authorized number by using the handset, head set, or speakerphone or by pressing the line key of the number you want to call. The call is placed. Note : Which Termination is Used When Placing a Call to an Authorized Number When a call is [...]

Polycom VVX 400 and 410 Busin ess Media Phones User Guide Version 5.0.0 Polycom, Inc. 79 Troubleshooting: What Happens if I Can’t Access Features? If you still d on’t have access to the features , try entering your credentials, and pressing Submit . If you still don’t have access, or you lock your account, see your system administrator.[...]

Polycom, Inc. 80 Customizing the Phone’s Display In the previous chapters, you’ve learned how to customize calls , su ch as how to change call volume, forward incoming calls in a special way, or divert calls from a contact. B ut what if you want to customize the dis play? This chapter shows you how you can customiz e your phone’s screen. B as[...]

Polycom VVX 400 and 410 Busin ess Media Phones User Guide Version 5.0.0 Polycom, Inc. 81 To update the time and d ate display: 1 From Home view, select Setting s > Basic > Prefere nces > Time & Date . 2 From the Time & Date screen, do one of the following:  To change the date format, press Clock Date .  To change the time for[...]

Polycom VVX 400 and 410 Busin ess Media Phones User Guide Version 5.0.0 Polycom, Inc. 82 2 From the Backlight Intensity screen, select Backlight On Intensity . 3 From the Backlight On Inte nsity screen, select the intensity y ou want and press Back . The default is High. 4 From the Backlight Intensity screen, select Backlight Idle Intensit y . 5 Fr[...]

Polycom VVX 400 and 410 Busin ess Media Phones User Guide Version 5.0.0 Polycom, Inc. 83 Changing the Background Pic ture To change the background p icture: 1 From Home view, select Setting s > Basic > Prefe rences > Background > Select Backgro und . The Background screen display s. Your screen displays the default option or other optio[...]

Polycom VVX 400 and 410 Busin ess Media Phones User Guide Version 5.0.0 Polycom, Inc. 84 A preview of the file displays. 5 Click Save . The file is added to the list of possible backgrounds. To sele ct the new file, see Changing th e Background Picture . Displaying Screen Savers Another way to personalize your phone is to use the idle bro wser as a[...]

Polycom, Inc. 85 Administrative Tasks If your phone is unable to o perate properly, you need to find or troubleshoot known is sues. To solve issues with your phone, your sy stem admin istrator can ask you to restart your phone, upd ate the phone’s configuration, or test phone hardware. This chapter shows you ho w to perform all these ta sks. Unde[...]

Polycom VVX 400 and 410 Busin ess Media Phones User Guide Version 5.0.0 Polycom, Inc. 86 Caution: Restarting Your Phone Before you restart your phone, contact your system administrator. If your phone is malfunctioning, try to restore the phone to normal operation without restarting the phone. In addition, ask your administrator if the phone needs t[...]

Polycom, Inc. 87 Getting Help This chapter provides reso urces where you can acce ss useful Polycom or partn er documents and web links. Related Documents For additional information about t he VVX 400 and 410 phones, see the following documents:  User Documents:  Polycom VVX 4 00 and 4 10 Business Media Phone Quick User Guide A quick referenc[...]

Polycom VVX 400 and 410 Busin ess Media Phones User Guide Version 5.0.0 Polycom, Inc. 88 The Polycom Community The Polycom Community gives you acce ss to the latest developer and support information. Particip ate in discussion forums to share idea s and solve problems with y our colleagues. To registe r with the Polycom Community, simply create a P[...]

Polycom, Inc. 89 Copyright, Safety, and Regulatory Notices Service Agreements Please contact your Polycom Authorized Reseller for information about service agreements applicable to your product. Governing Law This Limited Warranty and Limitation of Liability shall be governed by the laws of the State of California, U.S.A., and by the laws of the Un[...]

Polycom VVX 400 and 410 Busin ess Media Phones User Guide Version 5.0.0 Polycom, Inc. 90 Exclusions Polycom will not be liable under this limited warranty if its testing and examination disclose that the alleged defect or malfunction in the product does not exist or results from:  Failure to follow Polycom’s installation, operation, or mainten[...]

Polycom VVX 400 and 410 Busin ess Media Phones User Guide Version 5.0.0 Polycom, Inc. 91 Modifications In accordance with Part 15 of the FCC Rules, the user is cautioned that any changes or modifications not expressly approved by Polycom, Inc. could void the user’s authority to operate the equipment. This equipment may not be used on a coin servi[...]

Polycom VVX 400 and 410 Busin ess Media Phones User Guide Version 5.0.0 Polycom, Inc. 92 Latviski [Latvian] : Ar šo Polycom (UK) Ltd deklarē, ka VVX 400/VVX 410 atbilst Direktīvas 1999/5/EK būtiskajām prasībām un citiem ar to saistītajiem noteikumiem . Lietuvių [Lithuanian] : Šiuo Polycom (UK) Ltd deklaruoja, kad šis VVX 400/VVX 410 atit[...]

Polycom VVX 400 and 410 Busin ess Media Phones User Guide Version 5.0.0 Polycom, Inc. 93 Special Conditions for this User Guide  PTC General Warning : The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network. It indicates no [...]

Polycom VVX 400 and 410 Busin ess Media Phones User Guide Version 5.0.0 Polycom, Inc. 94 Restriction of Hazardous Substances Directive (RoHS) All Polycom products comply with the requirements of the EU RoHS Directive. Statements of compliance can be obtained by contacting RoHSinformation@polycom.com . Polycom Take Back In addition to any mandated t[...]

Polycom, Inc. 95[...]