Polycom VVX 300 manual

i USER GUIDE Polycom® VVX® 3 00 and 310 Busines s Media Phones Software 4.1.4 | March 2013 | 1725 - 49089 - 001 Rev A[...]

ii Polycom® VVX® 3 00 and 310 Business Media Phones User Guide Copyright © 20 13 , Polycom, Inc. All rights reserved. 6001 America C ent er Drive San Jose, CA 950 02 USA No part of this docum ent may be repro duced or tr ans m itted in any form or by any means, elec t ronic or mec ha nical, for any purpos e, without the e xpr ess written per mis[...]

iii Contents About This Guide ................................................................................................................ ix Who Should Read this Guide? .................................................................................................... ix How to Use this Guide ..................................................[...]

Polyc om® VVX® 300 and 310 Business Medi a Phones User Guide iv Responding to Incoming Calls ................................................................................................ . 19 Ignoring Incoming Calls ................................................................................................................... 20 Rejecting [...]

Contents v Navigating the Main Browser ......................................................................................................... 49 Entering Information in the Main Browser .................................................................................... 50 Broadcasting Messages Using Push -to- Talk and Group Paging .............[...]

Polyc om® VVX® 300 and 310 Business Medi a Phones User Guide vi Locking the Phone ..................................................................................................................... 69 About Your User Password ............................................................................................................ 70 Locking [...]

Contents vii Plugs Acts as Disconnect Device .............................................................................................. 89 Industry Canada (IC) ................................................................................................................... 90 CE and VCCI Mark ..................................................[...]

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ix About This Guide This guide applies to two phones: the Polycom ® VVX ® 3 00 and 310 business media p hone s . You can use this guide if you have either phone. This user guide will help you to navigate and use your VVX 3 00 or VVX 31 0 phone. It will give you an overview of your phone, and walk you through tasks so you can successfully use your[...]

Polycom® VVX® 300 and 310 Bus iness Medi a Phones User Guide x • Chapter 4 : Customizing Your Phone You can customize your phone in many ways, including setting up a screen saver, or changing the backlight, background picture, or time and date format. Read this chapter to personalize your phone. • Chapter 5 : Administrative Tasks This chapter[...]

About Thi s Guide xi • Dialpad The dialpad is the area of the keypad you use to enter numbers and characters. The dialpad consists of all the number keys, as well as the asterisk (*) and pound (#) keys. • Key This term refers to any button on the phone console. Phone keys include the dialpad keys, , , , , , and . • Option An option is one of [...]

Polycom® VVX® 300 and 310 Bus iness Medi a Phones User Guide xii • Soft key area The soft key area (shown above ) is the area along the bottom of the screen that displa ys context - sensitive soft keys . • Status bar The status bar (shown next) is the top - most part of the screen. It displays the time and date or other messages instead of th[...]

About Thi s Guide xiii Name Icon Description Settings The Settings icon hi ghlights sett ings you may need to cho ose for a specific behavi or, t o enable a specific fe ature, or to acc es s customization opt ions. Typographic Co n ventions A few typographic conventions, listed next, are used in this guide to distinguish types of in - text informat[...]

Polycom® VVX® 300 and 310 Bus iness Medi a Phones User Guide xiv • Setup and maintenance documents: ○ Polycom VVX 3 00 and 310 Business Media Phone Quick Start Guide — This guide describes the contents of your phone package, how to assemble the phone, and ho w to connect the phone to the network. The quick start guide is included in your ph[...]

1 Chapter 1: Getting Started Before you use your Polycom® VVX® 300 phone, you may wish to take a few moments to become familiar with its features and user interface. In this chapter, y ou learn about your phone’s components and the screen layout. You’ll also learn how to configure your phone remotely using the Polycom Web Configuration Utilit[...]

Polycom® VVX® 300 and 310 Bus iness Media Phone s User Gui de 2 VVX 300 Phone F eatures Feature Description Speaker Provide s ring er and hands - free (speakerphone ) audio output. Dialpad Enables you to enter nu mbers, letter s, and special ch aracters. You can also use the dialpa d key s to select men u i t ems that have i ndex numbers. Securit[...]

Chapter 1: Getting Started 3 • From Home v iew, press to display either Lin es or Call v iew. Troubleshooting: Why Can’t I Access a Certain View? The views you can ac ce ss depend on the num be r of calls your phone ha s, and if your phone has an activ e call. If your phone is idle, you can acces s H om e and Lines vi ew. I f your phone has one[...]

Polycom® VVX® 300 and 310 Bus iness Media Phone s User Gui de 4 • Settings — Select Settings to access phone features and settings to customize your phone. Additional icons may include: • Applications — Select Applications to access a menu of custom applications. See your administrator for information about any specific applications liste[...]

Chapter 1: Getting Started 5 Calls View You can access Calls view (shown next) if your phone has multiple calls in progress, or y ou have one held call. Use the up and down arrow key s to see all your calls. If your phone has multiple lines, calls display under the associated line. Call color indicates status: • Medium grey — Active call • Da[...]

Polycom® VVX® 300 and 310 Bus iness Media Phone s User Gui de 6 Icon Description Icon Description Active confer enc e Presence status (Av ailable) Placed call Presence status (Bu sy or In a Call ) Received call Presence status (A way) Missed call Presence status ( Do Not Disturb) Favorite Presence status ( Offline) Do Not Disturb enabl ed Presenc[...]

Chapter 1: Getting Started 7 If you want to… Do this… Highlight calls in Calls v iew Use the up and down arrow keys to select a call . The soft keys , like Hold or Resume , apply to t he hi ghli ght e d call. Select a menu item or opt ion Use the up a nd down arrow key s to highlight the m e nu item or option, and pres s S elect . If the menu i[...]

Polycom® VVX® 300 and 310 Bus iness Media Phone s User Gui de 8 Options Available When You Select Mode Options Available When You Select Encoding abc abc 123 123 ASCII (for regular text) Latin (to enter accent e d characters) Katakana (for Japa ne se characters) Unicode (to store ch aracters as double b y tes) Cyrillic (for Russi an chara cters) [...]

Chapter 1: Getting Started 9 If you want to… Do this… Enter a specia l character Select Encoding , and select one of the al pha betic (Abc, ABC, or abc) opti on s. Then, press the 1 , * , 0 , or # key one or more times t o ent er one of the foll owin g special charact ers: • 1 key: ! | ‘ ^ @ : 1 • * key: . * - & % + ; ( ) • 0 key:[...]

Polycom® VVX® 300 and 310 Bus iness Media Phone s User Gui de 10 Configuring Your Phone Using the Web Configur ation Utility This section explains how to update phone settings from your phone, using the phone’s menu commands. If you wish, you can also update these settings remotely with the Polycom Web Configuration Utility. The phone’s Web C[...]

11 Chapter 2: Using Basi c Features Now that you’re familiar with your phone’s user inter face and how to interact with it, you’re ready to perform baisc phone tasks that you’ll use on a daily basis. At the end of this chapter, y ou’ll become expert at handling multiple calls at one time, manipulating incoming and active calls, and access[...]

Polycom® VVX® 300 and 310 Bus iness Media Phones User Guide 12 During a call, you can alternate between handset, headset, or speakerphone modes by picking up the handset, or pressing or . For example, if you’re using the handset, you can switch to headset mode by pressing , or switch to speakerphone mode by pressing . When you’re in speakerph[...]

Chapter 2: Using Basic Feat ures 13 If you don’t answer the call within 10 seconds, the Incoming Call window disappears, and Calls view displays, as shown next . To answer the call, pick up the handset, press , or press . Or, from Calls view, press Answer to use the speakerphone. Note: Answer ing Call s When Your Pho ne is Locked If your phone is[...]

Polycom® VVX® 300 and 310 Bus iness Media Phones User Guide 14 Answering Call s Automatica lly You may find it convenient if your phone to auto - answer calls, so you don’t have to press a key to answer a call. If you enable this feature, your phone will automatically answer incom ing calls using the speakerphone. Your system administrator sets[...]

Chapter 2: Using Basic Feat ures 15 Lines view shows you each line on your phone, and how many calls each line has, as shown next. In the example below , line 2326 has one active call , and line 2327 has one held call. If y ou press a line key that doesn’t have an active call, the most recent call on that line will become active. The current call[...]

Polycom® VVX® 300 and 310 Bus iness Media Phones User Guide 16 To display the Dialer, do one of the following: • From Home view, select New Call . • From Lines or Calls view, press New Call . ( The New Call soft key won’t display if you have an active call.) • If your phone is idle, start entering a phone number. • Pick up the handset, [...]

Chapter 2: Using Basic Feat ures 17 Note: Handling A ut omatically Pl aced Call s Your administrat or sets up your phone t o automatically place the call af ter you enter a certain number of digits. If y our pho ne doesn’t autom atically place the call, press Send . If a call is placed bef ore y ou enter all the d igits, place the call a s follow[...]

Polycom® VVX® 300 and 310 Bus iness Media Phones User Guide 18 To redial a number : • From the Placed Calls list (shown next), press Dial . Use the up and down arrow key to select the other previously placed calls. Ending Calls To quickly end an active call, replace the handset . Or from Lines or Calls view, press End Call . If you’re in Call[...]

Chapter 2: Using Basic Feat ures 19 Web Info: More I nf ormation About Hea dsets • For informati on on ho w to connect a he adset to your phon e, see the Quick Start Guide for your phon e, available by navig ating to your phone f rom the Polycom Business Media P hone s Web page. • For informati on on y our headset’s f eat ures, as well as how[...]

Polycom® VVX® 300 and 310 Bus iness Media Phones User Guide 20 Ignoring Incomin g Calls Ignore or silence a call to stop your phone from ringing. Even though the call is ignored, your phone will still display the incoming call notification so you can still answer the call. To ignore or silence a call: • From the Incoming Call window, press Igno[...]

Chapter 2: Using Basic Feat ures 21 Holding Calls You can place any active call on hold. A held call displays in Calls and Lines view as follows : To hold a call: • From Lines or Calls view, press Hold . If you’re in Calls view, be sure to highlight the call first. To resume a held call: • Do one of the following: ○ From Lines view, press R[...]

Polycom® VVX® 300 and 310 Bus iness Media Phones User Guide 22 To perform a blind transfer: 1 From Lines or Calls view, press Transfer . The active call is held. 2 From the Dialer, press Blind , and place a call to the person you want to transfer the call to. If you don’t see Blind , press More , and then Blind . The call automatically transfer[...]

Chapter 2: Using Basic Feat ures 23 4 When the second person answers, press More and then Confrnc to join everyone in a conference. The Active: Conference screen displays, as shown next. Power Tip: How to Quickly Set Up a Co nf erence If your phone has a n act i v e call and one hel d c all — on the same or a di f ferent line — press More and t[...]

Polycom® VVX® 300 and 310 Bus iness Media Phones User Guide 24 Ending Conference Calls To end a conference, and your connection to the other people, press End Call . By default, when you press End Call , the other two people remain connected. However, your system administrator may have set up your phone so that all connections end. To end a confe[...]

Chapter 2: Using Basic Feat ures 25 4 Do one of the following: ○ Press Far Mute to mute the person. The muted person can hear everyone , but no one can hear the muted person . ○ Press Hold to hold the person. The held person can’t hear anyone, and no one can hear the held person . ○ Press Remove to remove the person from the conference, end[...]

Polycom® VVX® 300 and 310 Bus iness Media Phones User Guide 26 Note: Call Forwardi ng and Microsoft ® Lync ® Server 2010 If your phone is configured t o work with Micros of t Lync Server 2010, your call forwardi ng options will be dif ferent than those d escribed below. F or more inform at ion on forwarding calls with Microsof t Lync, see Using[...]

Chapter 2: Using Basic Feat ures 27 Rejecting Call s from a Contact You can send incoming calls from a particular contact to your voicemail system. Note: Rejecting Call s and Shared Line s You can’t reject call s on shared lines. Y o u can only silenc e them. For more i nf ormation, see Working with Shar ed Lines . To send incoming calls from a c[...]

Polycom® VVX® 300 and 310 Bus iness Media Phones User Guide 28 When you enable Do Not Disturb, the following happens: • The Do Not Disturb icon displays in the status bar, as shown next. • If your phone is idle, the Do Not Disturb icon, , displays next to your phone line in Lines view, as shown next. If you have new messages or forwarding ena[...]

Chapter 2: Using Basic Feat ures 29 To toggle Do Not Disturb on and off: • From Home view, select DND . Or, if your phone is idle, press DND . Using Do Not Dist urb with Multiple Lines By default, the Do Not Disturb feature applies to all lines on your phone. However , your phone may be set up so that you can enable the feature on a per - line ba[...]

Polycom® VVX® 300 and 310 Bus iness Media Phones User Guide 30 To listen to voicemail messages: 1 Press , and select Message Center . Or, from Home view , select Messages , and select Message C enter . 2 If multiple lines are configured on your phone, the Line Select screen dis plays. Use the up and down arrow keys to select the line that has the[...]

Chapter 2: Using Basic Feat ures 31 To manage a call record : 1 From your Recent Calls list, use the up and down arrow keys to highlight an entry, and press the right arrow key. 2 From the call details screen, shown next, you can: ○ Press Dial or the right arrow key to call the person. ○ Press Save to add the person to your Contact Directory. I[...]

Polycom® VVX® 300 and 310 Bus iness Media Phones User Guide 32 To remove all calls from the list: 1 From Home view, select Directories from Home view, and select Recent Calls . 2 Press Clear . All calls are deleted from the call list. Working with Your Contact Directo ry You can store a large number of contacts in your phone’s local Contact Dir[...]

Chapter 2: Using Basic Feat ures 33 To view contact information: • From your Contact Directory, use the up and down arrow keys to select the contact , and press Info . The contact’s information screen, including the contact’s name and phone number, displays (as shown next). Additional information — such as a job title, label, or em ail addr[...]

Polycom® VVX® 300 and 310 Bus iness Media Phones User Guide 34 Note: Directory Fi el ds a re Administrat or - Set. Your phone may not display all cont a ct fields. For m ore informati on , see your administrator. T he onl y required field i s t he Contact field — the contact’s phon e number. ○ For First Name , enter the contact’s first na[...]

Chapter 2: Using Basic Feat ures 35 ○ Use the down arrow key to select Block Buddy , and enable or disable the setting. The default setting is Disabled . If enabled, the contact can’t monitor your status. For more information on monitoring status, see Using Buddy Lists . 4 Press Save . Timesaver: Savi ng Re cent Callers and C orpo rate Director[...]

Polycom® VVX® 300 and 310 Bus iness Media Phones User Guide 36 Power Tip: S aving Corporate Directo ry Search Resul ts You can save your last s earch results, s o that the next t ime you view Corporate Directory, the results of y our last search will di splay. To save Co rporate Direct ory search result s, select Settings from Home view, and s el[...]

Chapter 2: Using Basic Feat ures 37 Controlling What is Heard You can change what you hear by doing the following: • Updating the incoming call ringtone. • Updating a contact’s ringtone. • Changing the speaker volume. • Changing the ringer volume. • Muting the microphone. • Changing where you hear sound effects. Updating the Incoming [...]

Polycom® VVX® 300 and 310 Bus iness Media Phones User Guide 38 Changing the Sp e aker Volume To change the volume of what you hear during a call, press one of the Volume key s, , to lower or raise the speaker volume. Changing the Rin ger Volume To change the volume of the incoming call ringtone, press one of the Volume key s, , while your phone i[...]

Chapter 2: Using Basic Feat ures 39 Contacts that have a favorite index number display , as shown next. All your Favorites display in your Favorites list. A smaller number of Favorites (3 for the VVX 300 and 310 and 9 for the VVX 400 and 410) display in Lines v iew and from Home view. The following figure shows a sample Favorites list. The followin[...]

Polycom® VVX® 300 and 310 Bus iness Media Phones User Guide 40 To make a contact a Favorite: • From your Contact Directory, select the contact. From the contact’s screen, press More , and then Add to Favorites . The contact will now have a star next to their name when you view the contact from the Co ntact Directory. Power Tip: Manually Assig[...]

Chapter 2: Using Basic Feat ures 41 If you have an incoming call on a shared line, you can stop your phone from ringing by tapping Silence . Even though the phone doesn’t ring, the call’s visual notification will still display and you’ll still have the option to answer the call. In Lines view, the following icons and status indicators display[...]

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43 Chapter 3: Using A dvanced Fea tures You’ve mastered the basic features of your phone, but want to know all about the other interesting and powerful features your phone has to offer. In this chapter, y ou’ll learn all about those features that make your phone exciting to use, such as joining Microsoft® Outlook® meetings with one tap of you[...]

Polycom® VVX® 300 and 310 Bus iness Media Phones User Guide 44 • Block people from monitoring your status • Monitor your buddies from your phone Note: Contacts and Micros of t Lync Server 2010 If your phone is conf igured to work wit h Microsoft Lync S erv er 2010, the way y ou manage buddies (kno wn as co n t acts) i s different. S ee Integr[...]

Chapter 3: Using Advanced Fe atures 45 When you select a presence setting other than online, the setting displays instead of the date display on the status bar, as shown next . You may be able to access status and a list of the people you are watching from the Lines view . If you see a More soft key, press it to display MyStat and Buddies . To upda[...]

Polycom® VVX® 300 and 310 Bus iness Media Phones User Guide 46 To update your Buddy list: 1 From your Contact Directory, select the contact you want to start or stop monitoring. 2 From the contact’s information screen, press Edit . From the Edit Contact screen, using the up and down arrow keys to locate Watc h Buddy , and enable or disable the [...]

Chapter 3: Using Advanced Fe atures 47 From the Edit Contact screen, tap Block Buddy , and enable or disable the field. The default setting is Disabled . When enabled, the contact cannot watch your status, and the contact will display in your Blocked List. When disabled, the contact can watch your status, and the contact will display in your Watche[...]

Polycom® VVX® 300 and 310 Bus iness Media Phones User Guide 48 The following table shows you how to monitor your buddies from your Buddy Status list, Home view, and Lines view. To monitor buddies from… Do this… Budd y list From Lines vi ew, press Mor e , and select Buddies . Or, from Home view, select Settings , and select Fea tures > Pres[...]

Chapter 3: Using Advanced Fe atures 49 Using the Browser You may be able to view an Idle Browser and a Main Browser on your phone if so configured by your system administrator. If your phone is idle, you may be able to view an Idle Browser — non - interactive Web content on the idle screen — as you navigate between Home and Lines view. To see t[...]

Polycom® VVX® 300 and 310 Bus iness Media Phones User Guide 50 Press this… To do this… Refresh the current W eb page. Stop refreshing. Return to the M ain B ro wser’s home page . Return to the phone’s Hom e sc reen. Entering Informa tion in the Main Brows er Editing icons enable you to enter information in text boxes. To display the editi[...]

Chapter 3: Using Advanced Fe atures 51 Normal By default, broadcasts sent to Groups/Channels 1 to 23 are considered Normal broadcasts. If two users begin a broadcast on the same group/channel at the same time, the phone with the lower serial number will continue to transmit while the other phone will enter the receiving state. By default, all phone[...]

Polycom® VVX® 300 and 310 Bus iness Media Phones User Guide 52 2 From the PTT Channels List screen, select the channel to send the broadcast on. The list displays the default channel, the most recent channel you sent a broadcast on, and other channels you can broadcast on. 3 To start the broadcast, press and hold Talk . Be sure to press Talk thro[...]

Chapter 3: Using Advanced Fe atures 53 Receiving PTT Broadcasts When You’re No t in an Active Call If you receive a broadcast and you’re not in an active call, the broadcast im mediately plays, regardless of the broadcast priority. Receiving PTT Broadcast s During Active Calls How you handle a broadcast when you’re in an active call depends o[...]

Polycom® VVX® 300 and 310 Bus iness Media Phones User Guide 54 Adjusting the Volume of PTT Broadcast s You can adjust the volume of PTT broadcasts while they play. During a broadcast, press one of the Volume keys, , to raise or lower t he volume of the broadcast. If you adjust the volume of a non - emergency broadcast, your phone retains the adju[...]

Chapter 3: Using Advanced Fe atures 55 incoming broadcast will be held in a Pending state — it won’t disrupt the telephone call, and you won’t hear the broadcast. To hear the PTT broadcast, select t he PTT broadcast and press Accept (the telephone call will automatically be held). Or, hold or end the telephone call. To allow or disallow PTT b[...]

Polycom® VVX® 300 and 310 Bus iness Media Phones User Guide 56 3 To begin a page, press Page . Just before the page starts, you’ll hear an alert tone, and then the page be gins. 4 Begin speaking. 5 To end the page, press End Page . Receiving Pag es To receive a page sent to a particular paging group, you need to be subscribed to tha t group. To[...]

Chapter 3: Using Advanced Fe atures 57 If you adjust the volume of a non - emergency page, your phone will use the adjusted volume for subsequent non - emergency pages. However, only your system administrator can change the volume of an Emergency page. Changing Where Pages are Played While you send a page, you can pick up the handset, or press or a[...]

Polycom® VVX® 300 and 310 Bus iness Media Phones User Guide 58 To allow or disallow pages to play during an active call: 1 Select Settings from Home view, and select Basic > Preferences > Paging/PTT Configuration > Group Paging . 2 From the Group Paging Configuration screen, scroll to Accept While Busy , and enable or disable the setting[...]

Chapter 3: Using Advanced Fe atures 59 Troubleshooting: What Happens if M y Phone Has the Wrong Lo gin Credentials? If your phone has in co rrect Login Cre dentials, or you n eed to re - submit t hem, the following happens: • The message Login C red entials have fai led / Please up dat e them if inform ation is correct displays on the s creen. ?[...]

Polycom® VVX® 300 and 310 Bus iness Media Phones User Guide 60 Troubleshooting: Why Doesn’t t he Cal endar Display? If you select Calendar from Home v iew, but the Calendar d oesn’t display , your Login Credentials may be incorrect. To re - s ubmit or updat e y our Login Credential s, s ee Accessing Feat ure s with Your Login C redentials . N[...]

Chapter 3: Using Advanced Fe atures 61 Navigating M eeting View You can view meeting details from Meeting v iew, as shown next. To see Meeting v iew, select a meeting in Day v iew. From Meeting v iew, you can: • View the meeting’s start and end time, location and organizer, required attendees, an d meeting description. • View the numbers that[...]

Polycom® VVX® 300 and 310 Bus iness Media Phones User Guide 62 • Press Dismiss to permanently remove the reminder from the screen and stop all future reminders for the meeting. To enable or disable meeting reminders: 1 Select Settings from Home view, and select Basic > Preferences > Calendar Settings . 2 From the Calen dar Settings screen[...]

Chapter 3: Using Advanced Fe atures 63 To join a meeting from Meeting view: 1 From Day view, select the meeting you want to join. 2 From Meeting view, press the meeting number, as shown next. If you want to use another number to join the meeting, and the m eeting organizer has specified alternate numbers you can call, press More Actions . A list of[...]

Polycom® VVX® 300 and 310 Bus iness Media Phones User Guide 64 You can close the application at any time to prevent your mouse pointer from moving to the phone. If you stop it, you can restart it again at any tim e. T o start Polycom Desktop Connector: 1 From the Start Menu, select Programs > Polycom > Polycom Desktop Connector . After a fe[...]

Chapter 3: Using Advanced Fe atures 65 Troubleshooting: Why Can’t I Use My Computer Keyb oard to Enter Inf ormation in Certain Fields? If you can’t use your computer keyb oa rd to enter infor mation in a field on y our phone, check to see if t he field has a flashing cursor. Enterin g information u sing your computer keyboard will only work if [...]

Polycom® VVX® 300 and 310 Bus iness Media Phones User Guide 66 Press this on your keyboard… To do this on your phone… F2 Press the second soft key from t he left F3 Press the third soft key from t he left F4 Press the fourth soft key fr om t he left F6 Press F7 Open Director ies F8 Open Messages F9 Press Talk (if PTT enabled) F10 Press Automa[...]

Chapter 3: Using Advanced Fe atures 67 Troubleshooting: Why Aren’t My M ouse P oint er and Cursor Re sponding? If your computer has m ultiple program s open or is in a ny way unresponsiv e, the mouse pointer or cursor m ay not respond a s quickly on your phon e. Try closing any unnecessary programs. Logging into Phones If your system administrato[...]

Polycom® VVX® 300 and 310 Bus iness Media Phones User Guide 68 After you use a phone, be certain to log out of the phone to prev ent access to your personal settings. Note: Accessing t he Calendar When t he User Login Feat ure i s Enabled If you log in to a phon e that has the User Logi n f eature enabl ed, and then want t o access features th at[...]

Chapter 3: Using Advanced Fe atures 69 If a phone requires a user login, you may be able to place calls to authorized numbers when the phone is in the logged - out state. If your system administrator has set up emergency numbers on the phone, you can place calls to the standard emergency number, such as 911, and up to five other authorized numbers.[...]

Polycom® VVX® 300 and 310 Bus iness Media Phones User Guide 70 • You must enter a password to answer incoming calls. • All keys and screen items are disabled, except those that allow y ou to unlock the phone, make an authorized call, or view the browser if enabled. • The messages The phone is locked and Authorized calls only display on the [...]

Chapter 3: Using Advanced Fe atures 71 ○ DND when locked —S elect this option if you don’t want your phone to ring. Y ou won’t have the option to answer incoming calls. All incoming calls will go to your voice mail system (if enabled) and display as a missed call in your Recent Calls list. Note that enabling this option on shared lines disa[...]

Polycom® VVX® 300 and 310 Bus iness Media Phones User Guide 72 Note: Which Termin ation is Used Whe n Placing a Ca l l t o Authorized Number When a call is placed to a num be r in the authoriz ed list, it wil l placed t hrough last used termination (hand set or speakerph one o r headset). The user must first p re ss the speakerphone o r headset k[...]

Chapter 3: Using Advanced Fe atures 73 Troubleshooting: What Happens if I Can’t Access Feat ure s? If you still don’t have access to the f eature(s), try ent ering your cred entials, and pressing Submit . If you still don’t ha ve access, or y ou lock y ou r account, see y our system administrator.[...]

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75 Chapter 4: Customizing the Phone’s Display In the previous chapters, you’ve learned how to customize calls — such as how to change call volume, forward incoming calls in a special way, or divert calls from a contact. But what if y ou want to customize the display? This chapter shows you how you can custom ize your phone’s screen so that [...]

Polycom® VVX® 300 and 310 Bus iness Media Phones User Guide 76 3 Press Ok to save your changes . Changing the Time and Date Display The time and date display in the status bar. If the phone can’t obtain a time and date, the time and date display will flash. Contact your system administrator if the display flashes, or either the time or date is [...]

Chapter 4: Customizing the P hone’s Display 77 Changing the Backlight Your phone’s backlight has two components: • Backlight Intensity The brightness of the screen during phone activity and inactivity . Backlight intensity has three settings: ○ Backlight On The brightness of the screen when there is phone activity. ○ Backlight Idle The br[...]

Polycom® VVX® 300 and 310 Bus iness Media Phones User Guide 78 Chang ing the Pho ne’s Backgroun d Picture You can change the background picture that displays on your phone. By default, y our screen displays a light grey background that is named Default . Your system administrator sets up the background images for your phone. If no background im[...]

Chapter 4: Customizing the P hone’s Display 79 Note: Restrict ions for Backgrou nd Images When you use one of y our own pictures as t he ba ckground image, kee p in mind the following: • Progressive or mult iscan J PEG images are not support ed. • The phone screen size is 220 x 108pixels. S m al l er i m ages will be c ent ered and surrounded[...]

Polycom® VVX® 300 and 310 Bus iness Media Phones User Guide 80 To set up a screen saver: 1 Select Settings from Home view, and select Basic > Preferences > Screen Saver . 2 From the Screen Saver screen, do the following: ○ Select Screen Saver , and select Enabled. ○ Select Wait Time , and enter the number of minutes the phone should wai[...]

81 Chapter 5: Administrative Tasks If your phone is unable to operate properly, you may have to investigate or troubleshoot issues. To solve issues, your administrator may ask you to restart your phone, update the phone’s configuration, or test phone hardware. This chapter shows you how to perform all these tasks. Investigating Phone Warnings If [...]

Polycom® VVX® 300 and 310 Bus iness Media Phones User Guide 82 Caution: Restarti ng Y ou r Phone • Before you restart y our phone, conta ct y our system admini st rator. If your phone is malfunctioning, you may be able to re store normal operatio n without rest art ing the phone. In addit ion, your administr ator may want t o troubleshoot your [...]

Chapter 5: Administrative Tasks 83 ○ Keypad Diagnostics ○ Display Diagnostics ○ Brightness Diagnostics ○ LED Diagnostics[...]

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85 Chapter 6: Getting Help This chapter provides locations where you can access useful Polycom or third - party documents and web links, including related Polycom, partner, or third - party documents and web sites . Related Documents For more information about installing, configuring, and administering Polycom products, refer to Documents and Downl[...]

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87 Copyright, Safety, and Regulatory Notice s Service Agreements Please contact your Polycom Authorized Reseller for information about service agreements applicable to your product. Governing Law This Limited Warranty and Limitation of Liability shall be gov erned by the laws of the State of California, U.S.A., and by the laws of the United States,[...]

Polycom® VVX® 300 an d 310 Business Media Phon es User Guide product. All products that are replaced will become the property of Polycom. Replacement products or parts may be new or reconditioned. Polycom is expected to warrant any replaced or repaired product or part for ninety (90) days from shipment, or the remainder of the initial warranty pe[...]

Copyright, Safety, and Reg ulatory Notices Safety, Comp liance, and D isposal Info rmation Part 15 FCC Rules This device is compliant with Part 15 of the FCC Rules. Operation is subject to the follow ing two conditions: 1 This device may not cause harmful interference, and 2 This device must accept any interferences received, including interference[...]

Polycom® VVX® 300 an d 310 Business Media Phon es User Guide La prise électrique à laquelle l’appareil est branché doit être installée près de l’équip ement et doit toujours être facilement ac cessible. Industry Canada (IC) This Class [B] digital apparatus complies with Canadian ICES - 003. Cet appareil numérique de la classe [B] est[...]

Copyright, Safety, and Reg ulatory Notices Latviski [Latvian] : Ar šo Polycom (UK) Ltd deklarē, ka VVX 300/VVX 310 atbilst Direktīvas 1999/5/EK būtiskajām prasībām un citiem ar to saistītajiem noteikumiem . Lietuvių [Lithuanian] : Šiuo Polycom (UK) Ltd deklaruoja, kad šis VVX 300/VVX 310 atitinka esminius reikalavimus ir kitas 1999/5/EB [...]

Polycom® VVX® 300 an d 310 Business Media Phon es User Guide WARNING Electrical Saf ety To avoid electric shock, do not connect safety extra low voltage (SELV) circuits to teleconference station network (TNV) circuits. LAN ports contain SELV circuit, and WAN ports contain TNV circuits. Some LAN and WAN ports both use RJ - 45 connectors. Use cauti[...]

Copyright, Safety, and Reg ulatory Notices Australia Warning This equipment will not operate when mains power f ails WARNING FOR ALL POLC OM PHONES THAT U SE H ANDSETS With respect to section 5.4.3.11 of the Australian Communications Authority as Tele communication s Technical Standard AS/ACIF S004 2006: You should b e aware that, under certai n op[...]

Polycom® VVX® 300 an d 310 Business Media Phon es User Guide[...]

End - User License Agree ment for Polycom® Software This End - User Licens e Agreement (“Agreement”) is a legal a greement between you (ei ther an indiv idua l or a single ent ity) and Polyc om, B.V for the Poly com Software Prod uct license d by Polycom B.V in Europe, the Middle East, Africa, and Asia Pacific or Polycom, Inc., for the Polycom[...]

Polycom® VVX® 300 an d 310 Business Media Phon es User Guide 2.3 Modifications. You may not modif y, translate, or create derivative works of the Software Pro duct. 2.4 Proprietary Notices. You may no t remove o r obscure any proprietary no tices on or in the Software Prod uct or the supp orting docume ntation. 2.5 Software Transfer. You may perm[...]

EULA 5. UPGRADE S. If the Software Product is l abeled as an upgrade, you must be properly lic ensed to use the so ftware identified by Polycom as being eligible for the upgrad e in order to use the So ftware Product. A Software Product label ed as an upgra de replaces an d/or su pplements the software that formed the b asis for your eligibility fo[...]

Polycom® VVX® 300 an d 310 Business Media Phon es User Guide 7. LIMITATION OF LIABILITY. TO THE MAXI MUM EXTENT PERMI TTED BY APPLICAB LE LAW, IN NO EV ENT SHALL P OLYCOM OR ITS SUPPLIERS BE LIABLE FOR ANY SPECIAL , INCIDENTAL, INDIRECT, O R CONSEQUENTIAL DAMAGES WHATSOEVER (INC LUDING. WITHOU T LIMITATION, D AMAGES FOR LOSS OF BUSINESS PROFITS, [...]

EULA 10.4 U.S. Government Restric ted Rights. The software a nd document ation provided by Polycom pursuant to t his Agreement are “Commercial Items,” as the term is defined a t 48 C.F.R. §2.1 01, consisting of “Commercial C omputer Softwar e” and “Commer cia l Computer Softwa re Documentation,” as such terms are used in 4 8 C.F.R. §1[...]