Q-See QCN8001D manual

H.264 NETWORK VIDEO RECORDERS V ariable D1 and HD Recording Options User Manual QC-SERIES IP CAMERAS[...]

2 3 © 2011-2012 Q-See. Reproduction in whole or in part without written permission is prohibited. All rights r eserved. This manual and software and har dware described her ein, in whole or in part, may not be repr oduced, translated, or reduced to any machine-r eadable form without prior written approval. Trademarks: All brand names and products [...]

5 T ABLE OF CONTENTS 1. CAMERA MOUNTING & SPECIFICA TIONS 8 QCN7001B 10 QCN7002D 11 QCN8001D 12 Mounting and Adjusting Dome Cameras 13 Reset Button and SD Card 13 QCN8002B 14 Adjusting the lens 15 QCN8004B 18 QCN8009D 19 QCN8010Z 20 Mounting Y our Camera 21 Reset Button and SD Card 23 Specifications 23 2. CONNECTING IP CAMERAS 26 2.1 What are [...]

6 7 4. PRO SURVEILLANCE SOFTW ARE 73 4.1 installing PSS 73 Installing PSS on a PC 73 Installing PSS on a Mac 74 4.2 Using Pro Surveillance Software (PSS) 76 Connecting to the Camera 78 Real-Time Monitor 80 Image View Options 81 Window Controls 82 T ool Bar 83 Function Buttons 86 5. MOBILE SURVEILLANCE 89 5.1 iPhone and iPad 89 5.2 Android 94 5.3 Bl[...]

8 9 CAMERA MOUNTING & SPECIFICA TIONS CHAPTER 1 When installing your camera, it is important to select a proper site not only for field of view , but for other considerations as well: Distance from viewing/recording device. The further the camera is from the NVR or power source, the higher the chances of signal degradation. T ypical 100Ω Ethe[...]

10 11 QCN7001B System Main Processor T exas Instruments DaVinci high-performance DSP OS LINUX System Resources Supports simultaneous real-time network, local record, and remote operation User Interface Remote operation through Web Service and PSS Image Sensor 1/3” 1.3 Megapixel Aptina CMOS Lens 6mm IR LEDs / Range 30 LED / 100’ Video Pixel 1280[...]

12 13 System Main Processor T exas Instruments DaVinci high-performance DSP OS LINUX System Resources Supports simultaneous real-time network, local record, and remote operation User Interface Remote operation through Web Service and PSS System Status SD card status, bit stream stats, log, and software version. Image Sensor 1/3” 2.0 Mp SONY progr[...]

14 15 In addition to its video surveillance functions, the QCN8001B is able to accept input from other devices and either pass their signals back to an NVR, or utilize them to trigger recor ding or alert actions when it is being used in a stand-alone role. The camera has 32GB of internal memory allowing it to recor d video and still images without [...]

16 17 System Main Processor T exas Instruments DaVinci high-performance DSP OS LINUX System Resources Supports simultaneous real-time network, local record, and remote operation User Interface Remote operation through Web Service and PSS System Status SD card status, bit stream stats, log, and software version. Image Sensor 1/3” 2.0 Mp SONY progr[...]

18 19 System Main Processor T exas Instruments DaVinci high-performance DSP OS LINUX System Resources Supports simultaneous real-time network, local record, and remote operation User Interface Remote operation through Web Service and PSS System Status Bit stream stats, log, and software version. Image Sensor 1/3” 2.0 Mp SONY progressive scan Exmo[...]

20 21 In addition to its video surveillance functions, the QCN8010Z is able to accept input from other devices and utilize them to trigger recor ding or alert actions when it is being used in a stand- alone role. The camera also has a slot for a 32GB Micr o SD Card to serve as internal memory allowing it to recor d video and still images without th[...]

22 23 Ceiling Mount Mounting the camera to an overhead surface will be by attaching the camera’ s base directly to the surface using screws and anchors as needed. W e have included screws and plastic anchors suitable to most situations, but you must use your judgement regar ding whether they are suitable for your specific situation and mounting [...]

24 25 Video Pixel 1920x1080 (1080p) Day/Night Mode Automatic (ICR) Auto Aperture DC drive Gain Control Fixed/Auto White Balance Manual/Auto Exposure Mode Manual/Auto NTSC: 1/1-1/30,000 Video Comp. Standard H.264/JPEG/MJPG Video Frame Rate NTSC: Main stream 1080P @30fps, 1.3M @30fps, 720P @30fps; Substream 704x480@30fps Video Bit Rate H.264 56Kbps-8[...]

26 27 2.1 WHA T ARE IP CAMERAS? Internet Protocol (IP) or Network cameras differ fr om conventional video cameras in that each is a stand-alone device with a built-in processor of its own. Rather than being pr ocessed and encoded on the recor der , the video is instead processed and encoded on the camera itself before being sent to the r ecorder . [...]

28 29 Using the Power Over Ethernet Block Y our NVR’ s POE block will power up to four cameras while receiving their video signals. This is the primary and preferr ed method to connect cameras to your NVR. This feature cannot be expanded through use of a network switch. These ports ar e also not to be used to connect the NVR to a network router .[...]

30 31 PICTURE 2-6 PICTURE 2-7 REMOTE DEVICE Filter None IP Search Manual Add Add Cancel 2 IP Address Port Device ID Manufacturer Type 1 10.1.1.65 1 YZC2OC061966 Private IPC-HFW210 2 10.1.1.67 2 YZCAU192012 Private IPC-HFW321 2.3 ADDING AND REMOVING CAMERAS IN YOUR SYSTEM LOCAL CAMERAS Once you have connected your cameras, you will need to add them [...]

32 33 PICTURE 2-10 REMOTE DEVICE Filter None Delete Manual Add IP Search Add OK Cancel 4 IP Address Port Device ID Manufacturer Type 1 10.1.1.65 Port 1 YZC2OC061966 Private IPC 2 10.1.1.67 Port 2 YZCAU192012 Private IPC 3 10.1.1.68 Port 4 TC2FW25600095 Private IPC 4 196.219.8.50 4000 Private channel Edit Delete Status IP Address Port Device ID 1 19[...]

34 35 2.4 CONNECTING YOUR CAMERA TO A REMOTE NETWORK As was mentioned in the previous section, cameras connected to the same network r outer as the NVR can be discovered by that system and added. Cameras on a dif ferent network requir e additional steps to be connected to an NVR, and these same steps are needed if one is going to be accessing the c[...]

36 37 PICTURE 2-15 PICTURE 2-16 PICTURE 2-17 OBT AINING IP INFORMA TION USING A MAC The easiest method for locating the router’ s Gateway address for Macintosh is through the computer’ s Network window . STEP 1 . Click on the System Prefer ences icon at the bottom of the Macintosh’ s screen. STEP 2 . Click on the Network icon. STEP 3 . Make s[...]

38 39 PICTURE 2-22 The default username and password are admin and admin . It is r ecommended for security reasons that you change the passwor d before you add the device to your NVR. See Section 3.6 for instructions on modifying the password on your camera. Internet Explorer users may be asked to download an ActiveX plug-in from Q-See Internationa[...]

40 41 2.5 TROUBLESHOOTING NETWORK CONNECTIONS OPENING PORTS The most common factor causing network connection issues is for communication between the device and a device outside the network to be blocked. The router’ s built-in-firewall is designed to keep malicious users and software out of the network. At times, this can also block legitimate [...]

42 43 PICTURE 2-28 Option 3: Opening Ports Using DMZ on 2Wire Routers 2Wire brand routers are curr ently the exclusive router used for A T&T’ s Uverse and other Internet servers. Their configuration protocols are dif ferent enough that you should follow these instructions rather than the generic router instructions in Option 2 if you ar e an[...]

44 45 ISSUES WITH DHCP As long as you are connecting your camera to a r outer with DHCP enabled, you should not have an issue connecting to your camera. The majority of routers do have the DHCP featur e, but some users disable this feature and manually assign IP addr esses to the devices on their network. The first step in resolving a connectivity[...]

46 47 STEP 5. Click on CHECK NOW to detect how many Routers are in the network. PICTURE 2-35 PICTURE 2-36 STEP 6 . If there is only one r outer detected, and you are using UPnP , then you will need to turn off that setting and attempt to connect using DMZ as described in Section 1.2 Opening Ports . If you are using DMZ, check to make sur e that the[...]

48 49 CONFIGURING ACTIVEX Accessing your NVR using Internet Explorer is generally as simple as using an interactive website. Some users may need to configure Micr osoft’ s built-in ActiveX controls prior to logging into their camera in order to ensur e smooth operation. ActiveX is built into Internet Explorer to enable it use multimedia content.[...]

50 51 STEP 12. Pull down the “ Reset to: ” menu button and select Low PICTURE 2-43 STEP 13. Click the Reset button STEP 14. Click “ Ye s ” when asked, “Are you sure you want to change the setting for this zone?” STEP 15. Click OK STEP 16. Click Apply STEP 17. Click OK STEP 18. Close Internet Explorer Open a browser window in Internet Ex[...]

52 53 Microso Office Outlook 2007 Scky Notes All Programs Devices and Printers Default Progr ams Help and Support Shut down iT unes Adobe Acrobat uac PICTURE 2-51 PICTURE 2-52 PICTURE 2-49 PICTURE 2-50 STEP 6. Uncheck the box next to “Use User Account Control (UAC) to help protect your computer .” STEP 7. Y ou will then be asked to restar[...]

54 55 PICTURE 2-55 PICTURE 2-56 PICTURE 2-57 MACINTOSH COMPUTERS In addition to retrieving the DNS info fr om the router , Macintosh users can get it from the computer’ s Network window . STEP 1 . Click on the System Prefer ences icon at the bottom of the Macintosh’ s screen. STEP 2 . Click on the Network icon. STEP 3 . Make sure that your netw[...]

56 57 PICTURE 2-59 STEP 3. Once the camera has opened. Click on the Network tab on the left and then on the TCP/IP option. STEP 4. Enter the DNS number STEP 5. Click Save . 2.7 DYNAMIC DOMAIN NAME SERVICE (DDNS) This is an optional step which allows you to take advantage of Dynamic Domain Name Service, or DDNS. Not to be confused with DNS above, DD[...]

58 59 The Web Service app allows you to access your camera with only a web browser . Y ou connect with the camera by entering its address into the br owser just like any other web page. As was explained in the previous chapter , if you are on the same network as the camera, then enter the local IP address shown in ConfigTool into a br owser addres[...]

60 61 3.2 SETUP The options available in this tab are divided into several sections dedicated to the camera itself, the network connection, event monitoring, direct r ecording to an FTP server , system maintenance and history . Each of these sections will incude one or more submenus to allow you complete control of your camera. CAMERA This is divid[...]

62 63 3.3 NETWORK The settings available in this menu govern how the camera connects to the outside world. Many of these features ar e exactly like the same functions on the NVR. TCP/IP Like your NVR - and every other divice connected to your network router - the IP camera has an Internet Protocol, or IP address. As a general rule, this should not [...]

64 65 SMTP (E-MAIL) The camera can send out its own e-mail alerts - with snapshot attachments. If the camera is connected remotely to an NVR, these e-mails will be in addition to those that the NVR cr eates. The camera’ s e-mail address should ther efore be dif ferent than that used for the NVR to avoid confusion. NOTE! Depending upon your settin[...]

66 67 PICTURE 3-13 Click on the Setup button next to Area to turn off motion detection in certain areas, such as roads, a flag or tr ees that move in the wind to avoid false alarms. Clicking on a square in the grid, or clicking and dragging across multiple ar eas will remove the blue mask and deactivate motion detection in that area. Anti-Dither -[...]

68 69 PICTURE 3-16 PICTURE 3-17 PICTURE 3-18 FILE DESTINA TION P A TH Unlike an NVR, the camera does not contain a hard drive on which to r ecord its files. The default method is to use an FTP (File T ransfer Protocol) site to store the r ecorded files for later access. An FTP site is the equivalent of an Internet-accessible hard drive. There ar [...]

70 71 PICTURE 3-21 ACCOUNT This window shows all the available user accounts. There ar e three pr e-configured accounts available with differ ent authority levels. The admin account has full privileges to view or change the camera’ s settings, while the 666666 user account can only view the camera’ s live feed. The Authority List at the bottom[...]

72 73 PICTURE 3-23 Y ou can also have the camera alert you of any events that occur while you’re monitoring it. Select an audio file from your computer to serve as the alarm tone. LOGOUT Clicking this tab will log you out of the camera and return you to the Login window . ALARM The Alarm window contains a log of all events, which can be searched[...]

74 75 INST ALLING PSS ON A MAC Mac users will not have to turn off UAC or enable ActiveX to access their NVR from their computer . Determine which version of the Mac OS you are using before pr oceeding. Y ou can find which version of the Macintosh operating system your computer is running by selecting About This Mac from the Apple menu in the uppe[...]

76 77 4.2 USING PRO SURVEILLANCE SOFTW ARE (PSS) The included Pro Surveillance Softwar e allows Mac and PC users a method to remotely monitor their NVR that is not browser -dependent. PSS is compatible with Windows XP , Vista and 7 as well as Mac OSX 10.6 and 10.7. The software interface is identical acr oss computing platforms so both PC and Mac u[...]

78 79 CONNECTING TO THE CAMERA Before you can begin to monitor the camera, you must first connect to it. STEP 1 . Click on the blue Full Menu icon to the right of the Setting Manage button in the Tool Bar on the right side of the display . STEP 2 . Select Device Manage to open the Device Manage window . STEP 3 . Click the Add button and enter the [...]

80 81 REAL-TIME MONITOR Live monitoring and recor ded video playback takes place in the Real-Time Monitor section of the window . The number of screens being viewed at once is set with the Image View Options at the bottom of the screen (described below), but at any time, you can double-click on any channel in multi-view mode to make it a single-scr[...]

82 83 WINDOW CONTROLS The buttons at the top right corner of the PSS display window allow you to lock the display , offer shortcuts to certain functions and let you toggle normal window operations such as full- screen, minimize and close the display . PICTURE 4-16 Symbol Button Function/Options Lock Locks the application. Y ou will have to re-enter[...]

84 85 PTZ Direction - Y our camera must have PTZ functionality to use. It operates in the same manner as the PTZ controls on the a NVR as shown in the User Manual . By clicking on the padlock icon at the top of this menu, you can separate this control fr om the rest of the display and position it anywhere on the screen. Clicking on the padlock retu[...]

86 87 FUNCTION BUTTONS The five function buttons; T ask , Alarm , Playback , E-map and Configuration , are located at the bottom of the display . Task This allows you to run a pre-configur ed operation - set in the Scheme T ask Configuration button under the Setting Management menu in the Tool Bar . PICTURE 4-23 PICTURE 4-24 PICTURE 4-25 Alarm [...]

88 89 Device Health Status This displays the status of connected devices, including NVRs and cameras, but also the NVR’ s hard drive. Double-clicking on this window will open the Alarm Record . 4 5 2 1 3 7 6 8 Item Name Description 1 Name Shows the device name and number of channels. 2 Hard Drive Status Shows whether the hard drive is functioning[...]

90 91 STEP 1. T o launch QC View , simply tap on its icon in your app menu. STEP 2. Upon launch, the program will display its main menu. T o view your camera, you will need to add it using the Device Manager option. PICTURE 5-2 PICTURE 5-3 STEP 3. A connection to our Demonstration system is already pr e- loaded on the application. Y ou can remove t[...]

92 93 PICTURE 5-6 Audio (requir es audio- enabled camera) Snapshot (saves to Local Files) Favorites (groups of channels) Close Channel Device list PTZ Controls OPERA TION Once you have selected the device you wish to monitor , you are able to view the live feed from your camera. Y ou may capture still images fr om the video by pushing the Snapshot [...]

94 95 5.2 ANDROID In order to monitor your camera using your Andr oid smartphone or tablet, you will need to install either the Q-See QC View app for smartphones or Q-See QC View HD app if you’re using a tablet. These are available for fr ee through the Andr oid market by searching for “Q-See.” Install either one as you would any other Androi[...]

96 97 OPERA TION Once you have selected the device you wish to monitor , you will be able to observe live video from the camera. Y ou may capture still images fr om the video by pushing the Snapshot button. The Main menu gives you access to all of the functions of QC View . T ouching the device’ s Return button - whether on screen, or on a keypad[...]

98 99 5.3 BLACKBERR Y The QC-Series IP cameras support phones running Blackberry V ersion 5.0. Y ou will need to install a program called DMSS in or der to monitor your camera using your BlackBerry smartphone. This software is available both on the CD that accompanied your camera as well as via download from www.Q-See.com/Support . If you ar e down[...]

100 101 PICTURE 5-18 Once you’ve selected your camera, it will display along with a list of selections. Camera - Go back to the camera selection window . Y ou only have one camera to choose from. PTZ - Display/Hide PTZ controls. This is not functional with your camera. Full - Switch to full-screen display (no controls). Clicking on the phone’ s[...]

102 103 STEP 5. Enter the following details: Address : Enter the Server IP (your public IP ) Port : 37777. User ID : admin (by default or use whatever user ID that you set in the camera) Password : admin (by default or whatever password you set in the camera) STEP 6 . Once you’ve entered the information and then the Login button, you’ll be conn[...]

104 105 5.5 WINDOWS MOBILE Y our QC-Series IP camera can be configured to be remotely moniter ed by a phone running the Windows Mobile operating system through the use of the DMSS software included on the disk that came with your camera or available via download from www.Q-See.com/Support If you are downloading the softwar e, begin with Step 1 , b[...]

106 Q-See is proud to back all of our pr oducts with a conditional service warranty covering all hardwar e for 12 months from the date of pur chase. Additionally , our products also come with a free exchange policy that covers all manufacturing defects for one month fr om the date of purchase. Permanent upgrading service is pr ovided for the softwa[...]