RCA IP120 manual

IP120 IP Phone[...]

2 3 Interference Information This device complies with P art 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference; and (2) This device must accept any interference received, including interference that may cause undesired operation. Privacy of communications may not be ensured[...]

2 3 3 T able of Contents Getting Started 5 P acking List 5 Assembling IP120 6 Conguration and Registration 7 Basic Conguration via Web P age 7 Account Settings 8 Basic Conguration using phone keypad 9 Overview 1 1 LEDs 12 Icons 12 User Interface 13 User levels 15 Administrator Mode 15 Reboot 16 Customizing Y our Phone 16 General Settings 1[...]

4 5 T able of Contents Pick Up 42 Call P ark 43 V oice Mail 43 Prex 43 Redial 43 Trouble shooting 44 Appendix A. 46 Line Key conguration menu 46 Memory Key conguration menu 47 Service 48 Warranty 49[...]

4 5 5 P acking List The following components are included: IP120 Handset & Handset Cord AC Adaptor Ethernet Cable Instruction Booklet Assembling the IP120 This section introduces how to assemble the phone with the components in the packing list. Connecting the Handset; Connecting Network and P ower . Connecting the Handset and Headset, as shown[...]

6 7 Connect Network and P ower Plug the IP120 to the AC P ower directly using the power adapter (included) and the phone will start up automatically . The IP120 can also share the network connection with other network devices such as PCs. Connect the phone’s PC port and computer’s network port together using an Ethernet cable. Power Socket Head[...]

6 7 7 Conguration and Registration Some simple congurations are needed to get the phone ready for making calls. First, users must enter the network and account information into the phone. P arts of the set up process may require knowledge of the local area network con- guration. Please contact the network administrator or internet service [...]

8 9 Note: Using the wrong network parameters may result in the phone failing to con- nect to the service provider and may also have an impact on network performance. Please contact the network administrator . Account Settings The phone will automatically register to the service provider’s server using the account data provided by automatic or man[...]

8 9 9 Fill the elds and press the SAVE button. The phone will try to register to the SIP service provider . If no accounts are successfully registered, the phone will display “No Service” on the screen. Note: Should the IP PBX, SIP Server or Service Provider require an authentication, a correct password is needed. This must be entered via th[...]

1 0 1 1 Changing phone to admin mode: Press MENU [ 7. Press the right navigation key until the user type reads “ admin ” on the screen. Then press the down key to be prompted for the password. The password is “ admin ” by default. Type this in using the dial pad and press OK or Save. Network Settings: Press MENU [ 3. SETTINGS [ 2 .ADVANCED [...]

1 0 1 1 1 1 Overview 3 Lines Soft Keys Mute/Cancel Vo lume Up Vo lume Down Speaker Vo icemail Redial Headset Hot Key/Call Log[...]

12 13 LEDs Table 1 Line K eys LED Status Description Steady blue The account is active Blinking blue There is an incoming call to the account there is a call on hold O T h e p h on e i s i n i d l e s t a tu s or t hi s a cc o u nt i s n o t p r o vi s i on e d Table 2 P ower Indication LED LED Status Description Steady blue New messages or new [...]

12 13 13 Icon Description New missed calls Incoming call Outgoing call Call forwarding activated Do not disturb function activated Auto answer activated V oicemail Call on hold Flashes when internet is disconnected Keypad Lock User Interface There are two ways to customize specic options on the phone: • Using the keypad and display on the phon[...]

14 15 PHONE OPTIONS PHONE UI WEB UI Status IP 4    4 MAC 4    4 Firmware 4    4 Network 4    4 Phone 4     Accounts 4    4 Call Features Call Forward 4    4 Call Waiting 4    4 Function Keys 4    4 End of dialing key 4    4 Hot[...]

14 15 15 Maintenance Tasks User levels The IP120 allows three modes to congure the phone: • User Mode (username : user , password : user ) • VAR mode (username : var , password : var ) • Administrator Mode (username : admin, password : admin ) Administrator mode grants unlimited access to the phone conguration on both the web and phone [...]

16 17 Reboot Users should reboot the phone when prompted. The phone may prompt a reboot after applying specic changes to phone conguration. To reboot via W eb interface: 1) Go to SYSTEM [ UPGRADE. 2) Click REBOOT button. Note: Please do not power o during reboot, or it may cause a ash memory error . Customizing The Phone General Setting[...]

16 17 17 Time and Date Time and date are displayed on the IP120 idle screen. By default the date and time of the phone are congured manually , but users can set the phone to obtain them from a precongured SNTP server if desired. Please contact the network adminis- trator if the time or date is incorrect. To change Time and Date via the phone [...]

18 19 The icon will be displayed on the top row of the idle screen. To unlock the phone via Phone interface: Press Menu soft key , enter the password of current user type, and then press OK button. This will disable the keylock and allow acces to the phone menu. To enable keypad lock via W eb interface: Choose Phone Preference web page to change th[...]

18 19 19 Codec Selection The IP120 supports the following voice codecs: • PCM a-law , PCM u-law , G.729, G.722, G.726, iLBC, iLBD-20 Users can enable/disable the desired codecs via the web interface. Please contact the Network Administrator for more details about the codecs. To enable or disable the codecs via the web interface: Choose ACCOUNT [ [...]

20 2 1 Contact Management Edit/Add/Delete Contacts The IP120 features a 300-entry local phonebook and 1 1 additional speed dial keys. With the local directory users can: • add, • edit, • delete, • dial, • search for a contact in this directory . • create groups of contacts The Phonebook also includes a Directory and a Blacklist. To add [...]

20 2 1 2 1 Use the RIGHT and LEFT navigation keys to select Speed Dial, then use the UP and DOWN navigation keys to select Account, use the LEFT or RIGHT navigation keys to assign this speed dial keys to a specic account Then use the UP and DOWN navigation keys to select Value, enter the desired num- ber and press the Save soft key or the OK but[...]

22 23 Manage Blacklist via the web interface Choose CONTACT [ BLACK LIST To move a contact from Call Log to Contacts via the phone interface: Press the Menu soft key [ 5. HISTORY Use the navigation keys to highlight a record, then press the Option soft key . Select 2 .Add to Contacts. To add, delete or edit the Contact list via the web interface: C[...]

22 23 23 Basic Call Functions Outgoing calls Call Devices Y ou can make a phone call via the following devices: Pick up the handset, icon will be shown on the screen. Press the SPEAKER button, and the icon will be shown on the idle screen. Press HEADSET button if the headset is connected to the Headset P ort. The icon will be shown on the idle scre[...]

24 25 End of dialing key conguration Admin can set a specic button (“#” or “*”) as the send key . If this feature is enabled, once a number is dialed, users can press this send key to dial the number immediately . To set the send key via the phone interface: 1) Make sure active User Type is admin or var 2) Press Menu soft key [ 2.FEAT[...]

24 25 25 Anonymous call Anonymous call, also known as Caller ID restriction, allows callers to request the network to hide their Caller ID identity when outgoing calls are dialed. The IP120 supports P ermanent Caller ID restriction, meaning that while enabled all calls will request to be anonymous and callers need to disable if they want their iden[...]

26 27 To set Anonymous Call Services using the web interface: Go to ACCOUNT [ ACCOUNT SETTINGS (Basic) Dial Plan A dial plan establishes the expected number and pattern of digits for a telephone number . This includes country codes, access codes, area codes and all combina- tions of dialed digits. Dial plans can be used for least-cost routing, dial[...]

26 27 27 Here is a dial plan example: (1 1 1T|[0-4] xxxxxxxxT) Explanation: 1 1 1T This will dial 1 1 1 immediately after you entering the third digit. [0-4]xxxxxxxxT Any 9-digit number starting with 0,1,2,3 or 4 will be dialed out immediately after entering the 9th digit. To create a Dial Plan in the web interface, use the following elds: • D[...]

28 29 DND When the DND function is enabled, the icon shows and all incoming calls will be rejected. Users can nd a record of rejected calls in the incoming call record in the Call History . When the DND soft key is pressed in idle mode, the DND function is activated or deactivated. To congure the DND function via Phone interface: 1 ) P re ss [...]

28 29 29 2) There are 3 options: Always, Busy and No Answer . 3) Make a selection and press the OK button or Enter soft key . Choose to activate or deactivate the feature, then press the DOWN navigation key to enter the phone number to which calls will be forwarded. For the No Answer feature, users can also select the No Answer Timeout by pressing [...]

30 3 1 Call Log The IP120 can store up to 1 00 calls in the Call log. There are 5 dierent lists: • All calls • Forwarded calls • Missed calls • Received calls • Dialed calls T h e ca ll l og s c a n b e a cc es se d t h r o u g h th e we b i n t e r f ac e (C ON T AC T [ P H O N E C A L L IN FO ). Accessing the Call log Users can acces[...]

30 3 1 3 1 During an Active Call Mute This function allows users to mute the microphone of the phone during a call. Users cannot be heard by the other party , but can still hear all other parties while mute is enabled. To mute or resume the conversation: Press MUTE/CANCEL button during a conversation to mute the current call, the icon will be shown[...]

32 33 Cal l W ait in g C on gu rat io n T o c on gure Ca ll W ait ing via th e p hon e i nte rfa ce: 1) Mak e s ure the ac tiv e U ser T ype is ad min or va r . 2) Pre ss the Men u s oft ke y [ 2. FE AT URE S [ 2. CAL L W AITIN G. 3) Us e t he LE F T or RI G HT n avi g at io n k e ys t o e n ab le or di sa ble th e cal l w ai tin g f ea tur e[...]

32 33 33 3-w ay Co nf ere nce The IP 120 is abl e t o e sta bli sh a t hree -pa rty co nfe ren ce by l oca lly co nne cti ng the aud io sig nal s of tw o c all s. T o e sta blis h a co nfe ren ce via the ph one in ter fac e: 1) On c e th e 1 s t ca ll i s ac tiv e , pr ess th e Con f s of t k e y an d t h e 1s t c a ll er is pu t on h ol d. 2) Dia [...]

34 35 To listen to new messages via the phone interface: 1) Press the VOICEMAIL button. 2) The users will be prompted to enter the password which is needed to connect to the V oIP telephony system. 3) The voice mailbox is called and users are able to listen to their new and old voicemails. Note: 1. Before retrieving the voicemails, please make sure[...]

34 35 35 These parameters can only be congured via the web interface: 1) Go to ACCOUNT [ ACCOUNT SETTINGS. 2) Select desired account. 3) Set any desired parameters in the Advanced section. Check with the network administrator or service provider for more information. Network Settings Please refer to the “Conguration and Registration” sect[...]

36 37 Reset to Factory Settings Users should reset the phone only when the phone conguration has been changed and the phone is no longer functioning anymore. To maintain the con- guration of the phone, please see the network administrator or service provider for assistance. To reset to factory via the phone interface: 1) Make sure active User[...]

36 37 37 Note: When perform a factory reset, all current settings including contact list, call history , account settings, etc will be lost. The phone will have to be congured manually or reprovisioned. Firmware Update and Autoprovisioning The phone is delivered with pre-installed rmware. If users require updating the phone’s rmware, ple[...]

38 39 Note: Ask the network administrator for the decrypt password. To set the AES K ey via the phone interface: Press the Menu soft key [ 3. SETTINGS [ 2. ADVANCED [ 6. Set AES Key . Enter the Common AES and the MAC-oriented option. Press the OK button or Save soft key to save the changes. System Log Export This feature capture a record of the sys[...]

38 39 39 Programmable keys The keys from 0-9 ( memory keys ) and the Hot key on the keypad are editable. Users can customize specic features for these keys according to their needs. (The keys are only available when the phone is in idle mode). This function can only be set via the web interface: PHONE [ FUNCTION keys (Memory Key) Default cong[...]

40 4 1 Line The most frequent usage for line keys is assigning them one of the three possible user accounts for call management. To assign the key as Line via the web interface: Go to PHONE [ FUNCTION Keys (Line K ey) Speed Dial Users can congure the line keys as a simplied speed dial key . This function al- lows users to easily access the mo[...]

40 4 1 4 1 Transfer Users are able to congure a line key as a transfer key to perform the Blind/At- tended/Semi-Attended Transfer . The main dierence with Transfer hard key is in this case users can pre-congure the number to which transfer will be performed. This is very useful when there is a limited number of numbers to which users will [...]

42 43 Call P ark Call P ark is a feature that allows a user to put a call on hold at one telephone set and continue the conversation from any other telephone set. Not all service pro- viders support this feature. Please check with the service provider or IP PBX vendor for more details. The “call park” feature is activated by pressing a preprogr[...]

42 43 43 Trouble shooting The phone cannot register to the server Check the IP address (press the OK key for status). Check the gateway . Check the DNS server . Make sure all account information is veried correct as received from the service provider . Check whether the SIP server is on. Check the SIP register port, the default value is 5060. Th[...]

44 45 How can a user refuse incoming calls during a call? To refuse current incoming call press the MUTE/CANCEL button. To refuse all incoming calls that may arrive when users are in on active calls, they can turn on the DND feature. How to update the rmware? Enter the webpage of the phone, go to SYSTEM [ UPGRADE. 1) Select the le to update, [...]

44 45 45[...]

46 47 Service If trouble is experienced with this equipment, for repair or warranty information, please contact customer service at 1-800-5 1 1-3 180. If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved. This product may be serviced only by the [...]

46 47 47 Warranty Limited Warranty What your warranty covers: • Defects in materials or workmanship For how long after your purchase: • Two years, from date of purchase What we will do: • Provide you with a replacement unit. The exchange unit is under warranty for the remainder of the original product’s warranty period. How you get service:[...]

48 49 • Products purchased or serviced outside the USA • Acts of nature, such as, but not limited to lightning damage • 3rd party products, such as headsets Product Registration: • Please complete and mail the Product Registration Card packed with your unit. It will make it easier to contact you should it ever be neccessary . The return of [...]

48 49 49 Visit the RCA web site at www .rca4business.com Please do not send any products to the Oregon address listed in this manual or on the carton. This will only add delays in service for your product. Teleeld NA Inc. 49 15 SW Grith Dr . #205 Beaverton, Or 97 005 RCA is a trademark of RCA Trademark Management S.A., Used under license. © [...]