Samsung 7100 manual

Every effort has been made to eliminate errors and ambiguities in the information contained in this booklet. Any ques- tions concerning information pr esented here should be directed to SAMSUNG TELEC OMMUNICA TIONS AMERICA. SAM- SUNG TELECOMMUNICA TIONS AMERICA disclaims all liabilities for damages arising from erroneous int erpretation or use of i[...]

Publication Inf ormation SAMSUNG TELEC OMMUNICA TIONS AMERICA reser ves the right without prior notice to r evise information in this publication for an y reason. SAMSUNG TELEC OMMUNICA TIONS AMERICA also reser ves the right without prior notice to make changes in design or components of equipment as engineering and manufacturing may warrant. Copyr[...]

T ABLE OF C ONTENTS P AR T DESCRIPTION P A GE 1 SYSTEM OVERVIEW 1.1 GENER AL DESCRIPTION .......................................................................................................................... 1.1 1.2 SIZE AND C ONFIGUR A TION ........................................................................................................[...]

4 BUSINESS FEATURE PACKAGE 4.1 SY STEM FEA TURES DESCRIPTIONS ......................................................................................................4.3 4.2 ST A TION FEA TURES DESCRIPTIONS .................................................................................................. 4.28 4.3 DISPL A Y FEA TURES DESCRIPTIONS ....[...]

C on v ergenc e: One Solution ( V oice , Da ta, W ireless) 1.1 OfficeSer v Management Web Browser Internet Explorer 6.0 (Voice Mail AA ) Data Services 4 Port PoE Switch (4SWM) Applications OS Call OS Operator OS EasySet OS Dataview OS Open TSP V oice Ser vices TDM and Analog sets IP Phones Wireless Phone LAN P ART 1. SY STEM OVER VIEW 1.1 GENERAL D[...]

The OfficeSer v 7100 can be rack-mounted in a standard 19” data rack wall-mounted or set on a desktop. Its com- pact cabinet design, RJ-45 connectors, and CA T 5 cabling allows it to easily integrat e into any data cent er environ- ment along with existing data equipment. Expanding the O fficeSer v 7100 system is both economical and easy . With a[...]

1.2 SIZE AND C ONFIGUR A TION The OfficeSer v 7100 is a modular and flexible platform. See figures 1-2 , 1-3 and 1-4. The Main Cabinet has one (1) dedicated processor slot for the MP10 (Main Proc essor) and two (2) universal slots . Each of the card slots provide 64 c ommu- nication channels to support high densit y modules. S ee figure 1-3 OfficeS[...]

F igure 1.4 indicates the physical and virtual cabinets av ailable in the OfficeSer v 7100. Physical card slots in cabi- net 1 support the various combinations of cards detailed in P art 2. HARDW ARE DESCRIPTIONS. Vir tual cabinets 2~5 provide three (3) slots each with each slot pr oviding 8 ports (communication channels). The total virtual devices[...]

SAMPLE CONFIGURATION T o better understand how the OfficeSer v 7100 is configured , below is an example of a practical 4 x 12 configura- tion using a combination of digital and ITP telephones. Cabinet 1 shows the type of card installed in each phys- ical slot. Cabinets 2~5 show the default to the virtual assignments for each virtual slot. The IP te[...]

1.3 TECHNOL OGY MEMORY The system operat es using stored program c ontrol. This progr am is stored on a 256MB Multimedia Plus (MMC+) card inserted into the Main Processor card (MP10). The MMC+ card also pro vides space for a backup customer database and voicemail stor age. The customer database is stored indefinit ely in NAND Flash. 2MB of SRAM bac[...]

2.1 P ART 2. HARDW ARE DESCRIPTIONS 2.1 SY STEM C ABINET The OfficeSer v 7100 cabinet has three slots to mount boards , an AC to DC power supply , cooling fan, a battery backup connector and power on/off switch. The cabinet is designed to be r ack mounted in a 19 inch rack, wall- mounted with a wall-mounted bracket or placed on a table top . Slot 0[...]

Note: An additional 16 MGI channels can be added to the system if necessar y by installing an MGI16 card . The MP10 also provides v arious common resour ces (standard equipment) that are shared thr ough the system. The MP10 provides the f ollowing: backgr ound music/music on hold audio inputs (radios, digital announcers, etc .), external paging aud[...]

but instead shares the system DSP resour ces. The O fficeSer v 7100 4SLM supports Caller ID to single line tele- phones. The 4SLM can only be inserted in any of the three slots on the UNI card . Each por t on this card is intended for connection to one telephone . Connecting multiple telephones to a port may result in incorrect operation or damage [...]

2.5 OfficeSer v 7200/O fficeSer v 7400 TRUNK C ARDS 8TRK BOARD This card contains eight loop start C.O. line interface circuits with C.O. disconnect detection. I t also contains the circuitry needed for Caller ID . It can be inser ted in any univ ersal card slot in all cabinets. The 8TRK card is not hot swappable. TEPRI/TEPRIa DIGITAL TRUNK BOARD T[...]

16MWSLI This card is a sixteen circuit analog station interface for industry standard single line telephones that require oper- ation of an industry standard message waiting lamp with a voltage range of 85 ~ 96 VDC. The lamp can be pro- grammed to be on continuously or flash at a progr ammable rate of 100ms to 2000ms ON/OFF times . The 16MWSLI does[...]

2.6 2.8 ST A TION EQUIPMENT 2.8.1 DS 5000 SERIES EQUIPMENT DS 5021D KEYSET (See Figure 2–4) • 32 character display (2 x 16) with three associated soft keys and a scroll key • 21 programmable keys with tri-colored lights • F ive fixed function keys • T erminal Status Indicator • Built-in speakerphone • Optional F ull Duplex speakerphon[...]

DS 5064B AOM (See Figure 2–7) • 64 programmable keys with red lights • A maximum of 2 can be assigned to any keyset to provide additional pr ogrammable keys • A maximum of 4 per system Note: This AOM can be used with an IP keyset. The cosmetic design matches both the DS-5000 and ITP- 5100 keysets. A DLI por t is required for this AOM. DS 50[...]

2.8.2 iDCS SERIES EQUIPMENT iDCS 28D KEYSET (See Figure 2–8) • 32 character display (2 x 16) with three associated soft keys and a scroll key • 28 programmable keys with tri-colored lights • F our fixed function keys • T erminal Status Indicator • Built-in speakerphone • Optional full duplex speakerphone module • Eight selectable ri[...]

iDCS 64B AOM (See Figure 2–11) • 64 programmable keys with red lights • A maximum of 2 can be assigned to any keyset to pr ovide addi- tional programmable keys • A maximum of 4 per system • A vailable in dark gr ay iDCS 14B STRIP (See Figure 2–12) • 14 programmable keys with red lights • A maximum of one can be added to any 28D or 1[...]

2.10 DOOR PHONE INTERFACE MODULE (DPIM) & DOOR PHONE (see F igures 2–13 and 2–14) • The DPIM adapts any DLI cir cuit for use with the door phone unit • Commonly used to request entry through locked doors (interior or exterior) or as a room monitoring box • Pro vides contact control to be used with customer-pr ovided electric door lock[...]

2.11 2.8.3 OfficeSer v ™ ITP-5100 SERIES EQUIPMENT ITP-5121D IP KEYSET (See Figure 2–15) • 32 character display (2 x 16) with three associat- ed soft keys and a scroll key • Built-in F ull Duplex speakerphone • 21 programmable keys with tri-colored LEDs • F ive fixed function keys • UP/DOWN buttons for digital contr ol of speak- er , [...]

2.12 2.8.4 OfficeSer v ™ SOFTPHONE Samsung OfficeSer v™ Softphone is a sof tware-based application that turns your computer int o a full-featured Samsung IP telephone. I t is installed directly onto your laptop or desktop PC running Microsoft Windows XP or 2000 operating system. Once a USB headset or a USB handset is c onnected; the Sof tphone [...]

WIRELESS INTERNET PHONE (SMT-W5100E HANDSETS) (see F igure 2-20) Wireless handset (SMT-W5100E) is a compact hand-held unit that works within the Samsung OfficeSer v Wireless system. The three ounce handset comes with a rich set of featur es. Its graphical display and menu-driv en function make it very simple to use. T he handset package comes with [...]

P ART 3. SPECIFIC A TIONS 3.1 ELECTRICAL SPECIFICA TIONS POWER SUPPLY UNIT The P ower Supply Unit (PSU) is installed in the cabinet of the OfficeServ 7100. The PSU supplies the power of -48 V DC receiv ed from the external battery backup power supply unit to each board . T he rating is as follo ws. • INPUT RA TING: 100-120 V AC; 2A; 50/60 Hz or D[...]

*This the maximum distance a door phone can be from the DPIM. The DPIM can be up to 900 cable f eet from the KSU. The t otal distance must not exc eed 1230 feet. 3.5 RINGS AND T ONES 3.5.1 RING CY CLES The OfficeSer v 7100 provides the trunk line rings , station rings, door rings, and alarm rings. The ON/OFF c ycle of each ring is shown in the tabl[...]

3.5.2 RING The output voltage and frequency of the ring signals in the OfficeSer v 7100 are as follows: • Output voltage: 75 V rms Square Wa ve (4SLM) • F requency : 20 or 25 Hz The OfficeSer v 7100 provides the users with various t ones to notify the users of the status of functional opera- tions. T he ON/OFF c y cles of cur r en tly specified[...]

3.4 Station Groups 20 Station Group Members (Sequential or Distributed) 32 Trunk Groups 11 UCD Groups 10 Unconditional Group Members 32 Trunk Group Members 60 Internal Page Members 32 x 5 External Page Members 4 x 2 Toll Restriction Entries 500 Toll Allowance Entries 500 DID Translation Entries 999 Authorization Code Entries 500 Account Code Entrie[...]

Account Code Entry Forced - Verified Forced - Not Verified Voluntary Account Code Key Account Code Key - One Touch Administrator Program Key All Call Voice Page Attention Tone Audio Message with Alarm (Timer) Reminder Authorization Codes Forced Voluntary Auto Answer on CO Auto Attendant† Automatic Call Distribution (ACD) Automatic Hold Background[...]

Live System Programming From any Display Keyset With a Personal Computer Meet Me Page and Answer Memory Protection Message Waiting Indications Message Waiting Key Microphone On/Off per Station Mobility Solution Multiple Language Support Music on Hold—Flexible Music on Hold—Sources Networking QSIG over IP QSIG over PRI Operator Group Overflow Op[...]

4.1 SY STEM FEA TURE DESCRIPTIONS ACCOUNT CODE ENTRY Station users may enter an account c ode (maximum 12 digits) before hanging up from a call. This account code will appear in the SMDR printout for that call r ecord . Keyset users may ent er this code using an account code key without interrupting a con versation. Single line telephone users must[...]

ADMINISTRATOR PROGRAM KEY This featur e gives designated stations the ability to administer a number of Sy stem functions from their key- set using a assigned button. The Administrator P rogram (PROG) key is programmed in MMC 722. The station passcode must be changed from the default v alue to use this feature . S ee the S y st em A dministr at or [...]

The embedded Auto A ttendant multi-level cust omizable Menu T rees. These Menu trees can be ver y simple or as complex as needed for the application. Callers can be automatically rout ed based on CID , ANI, CLI, DNIS, and/or T runk ID information received . The Automat ed Attendant can handle up to 4 simultaneous callers . There are prof essionally[...]

7100 can have 10 simultaneous A CD/UCD groups with a maximum of 32 agents per group using sequential or distributed ring modes. An y time there are one or more calls in queue and no a vailable agents , the longest waiting call will automatically be distributed to the next av ailable agent. When there are no calls in queue the next new call will be [...]

Agent Sta tistics UCD supervisor positions using a display keyset can monitor the number of agents in a group and how many agents are currently logged in. Each station’ s status can be reviewed for the number of calls answ ered and the aver age call length for the day . Call Statistics UCD super visor positions using a display keyset can monitor [...]

CALLER IDENTIFICATION The OfficeSer v 7100 suppor ts three methods of identifying an incoming caller depending on the circuit type as described below . Caller ID On an analog, loop star t CO line, c alling part y information is called Caller ID and is a vailable fr om the tele- phone company in tw o formats , Number only and Name and Number , somet[...]

Caller ID Re view List This featur e allows display keyset users to review C aller ID information f or calls sent to their stations. This list can be from ten to fifty calls in a first in, first out basis. The list includes calls that you answ ered and calls that rang your station but that y ou did not answer (missed calls). When reviewing this lis[...]

tion by using the transf er feature . The for warded station user can continue to originat e calls as usual. If no key is programmed as F orward All, the TRSF key lights steady when a F or ward All condition is set. Busy This feature f orwards all calls only when the station set is busy . The station user can originate calls as usual. No Answer Thi[...]

Syst em Outside calls can be placed on system hold at an y station. Users may dial the access code or press the HOLD button. Calls on system hold may be retrieved at an y station. Remote Outside calls can be placed on hold at a station other than the station placing the call on hold . This feature allows calls to be answer ed at one keyset and plac[...]

CENTREX/PBX USE CENTREX and PBX lines can be installed in lieu of central office trunks . CENTREX and PBX featur e access codes including the command for hook-flash (FLASH) can be stor ed under one touch buttons. T oll restric tion pro- gramming can ignore PBX or CENTREX access codes so that t oll calls can be controlled when using these services. [...]

phone facility programming. OfficeSer v Call is a client ser ver based application that supports both an end- user (GUI) interface and industr y standards such as T API. The client application has support for a wide range of operating systems including Windows 2000 and Windo ws XP . OfficeSer v™ Operat or OfficeSer v Operator is a PC-based attend[...]

DATABASE PRINTOUT A copy of the customer database can be obtained by using the Web Management program. This information can be directed to a printer or the PC screen and ma y be done either on-site or remotely . A complete data- base or specific data blocks may be obtained . DAYLIGHT SAVING TIME-AUTOMATIC The system has a table that can be programm[...]

be assigned a name (maximum 11 characters). These names are displa yed during calls with these ports and in the case of station and speed dial names, can be used to originate calls. S ee the Dial by Name f ea tur e (S ta tion F ea tur es). DISA SECURITY T elephone fraud and long distance theft are a serious concern. The OfficeSer v 7100 provides a [...]

W ARNING: BARGE-IN WITHOUT TONE MA Y VIOLA TE ST A TE OR FEDER AL LA WS CONCERNING THE RIGHT TO PRIV ACY . SAMSUNG TELECOMMUNICA TIONS AMERICA IS IN NO W A Y RESPONSIBLE FOR THE POSSIBLE MIS- USE OF THIS FEA TURE. EXTERNAL MUSIC INTERFACES The OfficeSer v 7100 MP10 provides one input for c onnecting to customer provided external music sources . Thi[...]

INCOMING CALL DISTRIBUTION Incoming calls can be assigned to ring a distributed station hunt group . T his allows all members of the group to share the call load . INCOMING/OUTGOING SERVICE Outside lines are av ailable for incoming or out going service. Progr amming allows any outside line t o be used for incoming calls only , outgoing calls only o[...]

LIVE SYSTEM PROGRAMMING The system can be programmed fr om any displa y keyset or personal computer without interrupting normal system operation. There are 3 lev els of programming: technician, customer and station. The technician level has access to all programs and can allo w the customer access to syst em programs as needed . T echnician and cus[...]

Each Station can have a designat ed music source f or playing to callers placed on Ex clusive hold at that sta- tion. Each T runk can have a designated music sourc e for playing t o callers placed on hold . This setting is overrid- den by some of the other settings such as station music on hold , DID MOH and UCD MOH. Each UCD group can hav e a desi[...]

•C all In tr usion (B ar ge In) : Calls across the network link can be bar ged in on howev er the barging station will not be muted . •C all O ff er/C all W aiting (C amp On) : This feature oper ates in the same manner as in a non networked switch. When a called station is busy the caller can press a camp on key and appear as a ringing call on [...]

•F or w ar d Ex t ernal : T his feature operat es in the same manner as a non networked system with the exc ep- tion that, because calls across a network link ar e trunk calls, netw ork calls do not follow the ICM FWD EXT ON/OFF setting in MMC 210. I t is therefore suggested that this setting be set t o ON in a networked switch to av oid confusio[...]

Station Group When calls ringing a station group go unanswered , they can ov er flow to another destination after a pro- grammed period of time. Each station group has its own timer . T he overflow destination can be a station or station group located in that system. OVERRIDE CODES This feature allo ws users to make emergency outside calls from a s[...]

RECALLS Calls put on hold , tr ansferred or camped-on to an y station will recall to the originating station if not answ ered within a programmable time. A recall that goes unanswered for the dur ation of the attendant recall timer will recall to the system operat or group . Hold, transfer , camp-on and attendant recalls have individual pr ogram- m[...]

SECRETARY POOLING Each keyset may be defined as an executiv e (BOSS in programming) or a secretary (SECY in programming) in system programming . Each executive can ha ve up to f our secretaries and each secretary can have up to f our executiv es. These arrangements are known as executive/secretary pools. There can be multiple pools in a sys- tem. W[...]

STATION PAIR This feature allo ws station to be assigned as a “ pair ” . That is to say a primary and secondar y . Calling the pri- mary station will mak e both stations ring. Selected features such as Message Notification, DND , Callback, and Class of Ser vice act as one station. This is convenient when an individual has tw o offices or an off[...]

TRAFFIC REPORTING The OfficeSer v 7100 system can store peg counts f or various types of calls. These peg counts can be printed on-demand , daily , hourly , or up to three separate programmable shifts. The report includes statistics for each trunk, trunk group, station, station groups and page announcements. F or more details and e xplana tions see[...]

Voice Over Internet Protocol (VoIP) The OfficeSer v 7100 system is V oIP enabled and as such suppor ts the following V oIP ser vices: 1) H.323 T runking 2) SIP IP T runking 3) IP T elephone S ets: OfficeSer v ITP-5107S, ITP-5121D and ITP-5112L, and OfficeSer v Softphone. These IP Keysets can be installed in the local office or in a remot e office, [...]

Add-On Modules Appointment Reminder Automatic Hold Automatic Privacy Background Music Busy Station Callback Busy Station Indications (BLF) Call Coverage Key Call Forwarding Call Forwarding Override Call Logs Call Pickup Direct Station Selection (DSS) Divert to Voicemail Do Not Disturb (Override) Do Not Disturb (Programmable) Door Lock Release Exclu[...]

APPOINTMENT REMINDER When programmed for a specific time , a k eyset will sound a distinctive ring to remind the user of meetings or appointments. Alarms can be set f or “today only” or f or every day at the same time. Up t o three alarms may be set at each keyset. Display keysets can program a message to be displa yed when the alarm rings. Non[...]

tion while at the remote station. T o display the F ollow Me condition, the TRSF/transf er key lights steady red at the station that is forwarded. T he TRSF/transf er key also lights if Forward All is set and no key is pro- grammed for F or ward All. Keyset users can be given an external call forward button to forward their calls to an external pho[...]

4.31 EXCLUSIVE HOLD Pressing HOLD twic e will hold a call exclusiv ely at a station so no other station can pick up that call. Intercom calls are automatically placed on ex clusive hold . Exclusiv e hold for trunk calls can be denied in class of serv- ice. GROUP LISTENING This featur e allows users to turn on the speaker while using the handset. I [...]

OFF-HOOK RINGING When a keyset is in use, the system will provide an off-hook ring signal to indicat e that another call is wait- ing. The ring signal is a single ring repeated . The inter val is contr olled by a system-wide timer . Single line sta- tions will receive a t one burst through the handset receiv er instead of a ring . OFF-HOOK VOICE AN[...]

PROTECTION FROM BARGE-IN Each station can be programmed as secure or not secure . Secure stations cannot be barged-in on. A station that is not secure cannot be barged-in on when talking to a secure station. REDIAL There are three types of external redial a vailable to all station users . Each type can redial up to a maximum of 18 digits. • A UT [...]

STATION LOCK With a programmable personal station passcode , any keyset or single line station can be locked and unlocked to control use of each telephone . There are two lock options: 1=LOCKED OUT GOING and 2=LOCKED ALL CALLS. S ee the following table f or more details. TERMINAL STATUS INDICATOR iDCS keysets are equipped with a terminal status ind[...]

4.35 Account Code Display Call Duration Timer Call for Group Identification Call Logs Call Processing Information Caller ID Information Calling Party Name Calling Party Number Conference Information Date and Time Display Dial by Name Dialed Number Enhanced Station Programming Identification of Recalls Identification of Transfers Message Waiting Cal[...]

Name / Number Display During normal incoming C O calls, Caller ID name and number can be displa y simultaneously in the display of each keyset. When receiving a tr ansferred C O call, each display keyset user can decide if he/she wants to see the Caller ID name or Caller ID number in the display . Regardless of which one is selected to be seen firs[...]

CALLING PARTY NUMBER When an intercom call is rec eived , all display stations show the calling party ’ s ex tension number before the call is answered . CONFERENCE INFORMATION When a conferenc e is set up , each extension and outside line number is displayed at the controlling station when it is added. When a station is added , its display shows[...]

OUTSIDE LINE IDENTIFICATION Each line can be identified with an 11 character name. Incoming calls displa y this name before the call is answered . This feature is helpful when individual lines must be answered with diff erent greetings. OVERRIDE IDENTIFICATION If another station barges-in on a user ’ s conversation, the displa y will alert the us[...]

Idle display shows extension, name, da y , date and time. This station is camped-on to extension 203 and is waiting for 203 to answ er . This station in the sales department is receiving a group call from Mr . Smith. This display tells y ou this is a new incoming call to the sales department. This station is calling station 203 which is currently b[...]

SAMSUNG TELECOM CALL FOR:500 This display shows an inc oming call from Samsung T elecom ringing at group 500. 13054264100 702:RINGING This display shows an inc oming call from 1-305- 426-4100 on Line 702 ringing directly at your station. SAMSUNG TELECOM CLEAR NND DIAL à This display shows an entry in a station review list showing the three initial[...]

average time in queue is 03:51 The av erage time on hold (waiting to be answered) is three minut es and 51 seconds. 005 calls in queue now There are fiv e calls currently waiting to be answered by the UCD gr oup. 201: answered 065 calls today The agent at station 201 has answered 65 calls today . 124 calls received today The UCD group has receiv ed[...]

A UT O A T TENDANT FEA TURES Application Backup and Restore Automatic Self Configuration Caller ID Routing Camp-On Support Fax Detection and Routing Global Operator Access Interruptible Voice Prompts Menu Tree Routing Music-On-Hold Support Multiple Language Support Password Security Question & Answer Forms Recordable System Prompts Schedule-Ori[...]

MENU TREE ROUTING The automated att endant routes calls through a menu tree structure . Menus are able to process callers b y a variety of means, such as: digits entered, caller ID, or DNIS information. Callers may be transf erred to a multi- tude of destinations such as stations, groups, the voicemail dir ector y , or 'Question and Answer&apo[...]

SYSTEM ACTIVITY REPORTS The OfficeSer v 7100 provides many useful aut omated attendant reports. These r eports can be used to man- age traffic patterns as well as t o detect misuse of the system. Administrators can view these reports from the web programming int er face. TRANSFER DIRECT TO MAILBOX The OfficeSer v 7100 automated attendant can transf[...]

Availability Schedule Administration Mailbox Answering Machine Emulation Automatically Forward Messages Automatically Log In Automatic Self Configuration Busy Station Queuing Callbacks Call Blocking Date / Time Stamp Direct Messaging / Quick Memos Find Me Flexible Numbering Plan Follow Me Grouping / Sorting of Messages Group Mailboxes Individually [...]

AUTOMATICALLY LOG IN A user ’ s voicemail can be configur ed such that upon calling in to the voicemail they ar e automatically logged in to their mailbox without being pr ompted for a passwor d. AUTOMATIC SELF CONFIGURATION During the initial setup of the phone system the OfficeSer v 7100 will automatically create mailbo xes f or each station in[...]

FOLLOW ME If authorized to do so , a subscriber can choose to have callers that r each their voicemail bo x to be forwarded to another destination, such as a cell phone. The OfficeSer v 7100 will dial the new destination and prompt the subscriber to accept or reject the call. If the subscriber is not reached or chooses to reject the call, the calle[...]

MESSAGE PLAYBACK OPTIONS Subscribers are given a wide v ariety of options when listening to messages. In addition to the standard play , pause, rewind, fast forward, replay , delete , for ward , and reply subscribers can: adjust the volume of messages up or down, increase the playback speed of the recording , or choose to scan messages by playing o[...]

NIGHT INTERCEPT If a subscriber configures their av ailability schedule the system will automatically interc ept calls made after hours. Instead of attempting to ring the subscriber at their station, the caller is immediately shunted to the voicemail bo x to leav e a message. NO TE: For this featur e to work properly calls must be r outed to the su[...]

V OICE PROMPTED PROGRAMMING The OfficeSer v 7100 provides a robust telephone user int er face ( TUI) for voic email configuration. This TUI allows administrators the ability to manage subscriber mailbo xes. It also provides subscribers the ability to configure almost every aspect of their mailbox without the need to memorize a complicated series of[...]

4.51 SMDR REPORT FOR [STA Miami ] Mar/21/1999 13:49 =============================================================================== T EXT AUTH TRK MM/DD STT.TIME DURATION FG DIALED DIGIT ACCOUNT CODE =============================================================================== 1 3951 725 03/21 13:51:17 00:00:08 IA 1 3951 725 03/21 13:51:25 00:00:[...]

4.52 Caller ID N umber 1–15 Digits Caller ID Name 1–15 Characters SMD R REPORT FOR [STA Miami ] Mar/21/99 13:49 = ================================================================================================================= T EXT AUTH TRK MM/DD STT.TIME DURATION FG DIALED DIGIT ACCOUNT CODE CID/ANI NUMBER CID/ANI NAME = ====================[...]

4.53 4.8 SAMPLE OF UCD EMBEDDED REPORT ============================================================ UCD GROUP 529 : SALES FROM: SUN 02 Feb 00:00 TO : SUN 02 Feb 02:54 CALL STATISTICS =============== AVERAGE RING TIME(TIME TO ANSWER)......00:40 NUMBER OF TIMES ALL AGENTS BUSY........00002 AVERAGE TIME IN QUEUE..................00:51 TOTAL CALLS RECE[...]

4.9 UCD CALL ST A TISTICS CALLS IN QUEUE NOW How many calls ar e currently in queue. This statistic is a real time statistic and so will not print on a report. ABANDONED CALLS This shows the number of callers that reached the UCD gr oup , but hung up before being answered . A high num- ber probably means that there are not enough agents a vailable [...]

b) Calls that are not answ ered by an agent and go to final destination. c) Calls that are sent t o the UCD group but callers hang up befor e being answered . LONGEST QUEUE TIME TODAY This shows the longest call in queue toda y . The queue time is calculated as follo ws: a) Queue time begins when a caller starts to hear the first UCD message. b) Qu[...]

4.10 UCD A GENT ST A TISTICS LOGGED IN The number of stations programmed in the UCD gr oup and the number of stations that are currently logged in. This statistic is a real time statistic and so will not print on a report. STATUS This screen shows the agents name , extension number and status. The status can be In Gr oup , Out of group or in DND . [...]

4.11 SAMPLE TR AFFIC REPORT TRAFFIC REPORT FOR [ STA Miami ] Mar/21/1999 13:35 **************************** SYSTEM STATISTICS ****************************** BEGINNING: Mar/15/1999 00:42 ENDING: Mar/21/1999 13:32 ACTIVITY SYSTEM TOTAL INCOMING TRUNK CALLS - ANSWERED.................. 3041 INCOMING TRUNK CALLS - NOT ANSWERED.............. 26 OUTGOING[...]

4.12 TR AFFIC REPORT O VERVIEW A ***************************** SYSTEM STATISTICS **************************** 1 BEGINNING: 04/01/99 08:00 ENDING: 04/01/99 17:30 2 ACTIVITY SYSTEM TOTAL 3 INCOMING TRUNK CALLS - ANSWERED..................0000 4 INCOMING TRUNK CALLS - NOT ANSWERED..............0000 5 OUTGOING TRUNK CALLS ............................00[...]

10. TRUNK REC ALLS T O OPERA TOR GROUP : These are any trunk calls that recalled to the operat or group . 11. INTERNAL P A GE USED: P eg count of every time internal page was accessed . 12. EX TERNAL P AGE USED: Peg count for ev ery time ex ternal page was accessed . 13. ALL P A GE USED: P eg count of every time the all page feature was accessed . [...]

6. OUT GOING: T his is the number of times this trunk was used to make an outgoing call. A valid outgoing call is defined by the SMDR ST ART TIME programmed in MMC 501. 7. BUSY : This is the number of times this trunk was busy when accessed by a button or dial c ode. D **************************** STATION HUNT GROUPS ************************** <[...]

5. ANSD: T his is a count of how many times an outside call was answ ered by the specific station. Outside callers recalling a station are not counted again when they ar e answered . 6. NO T-ANSD: This is a count of how many times a trunk call was directed to the station but was not answer ed by this station. 7. DIALED: P eg count of ho w many time[...]

P ART 5. GENER AL USER INFORMA TION 5.1 RADIO FREQUENCY INTERFERENCE W ARNING: This equipment has been tested and found to comply with the limits f or a Class A digital device , pur- suant to P art 15 of the FCC rules. These limits are designed to pr ovide reasonable prot ection against harmful inter- ference when the equipment is oper ated in a co[...]

RINGER EQUIVALENCE (REN) The REN of the 4TRM (1.38) is used to determine the number of devices that ma y be connected to a telephone line. Exc essive RENs on a telephone line ma y result in the devices not ringing in response to an inc oming call. In most but not all areas, the sum of RENs should not exceed five (5.0). T o be certain of the number [...]

ELECTRICAL SAFETY ADVISORY P ar ties responsible for equipment r equiring AC pow er should consider including an advisory notice in their cus- tomer information suggesting the customer use a sur ge protector . T elephone companies report that elec trical surges, typically lightning transients, are very destructive to customer terminal equipment con[...]

SAMSUNG TELECOMMUNICATIONS AMERICA KEY SYSTEMS LIMITED WARRANTY SAMSUNG TELEC OMMUNICA TIONS AMERICA (“ST A ”), warrants to its authorized Dealers and to the orig- inal retail purchaser (“Users ”) of a ST A product for a period of 60 months from the date of shipment of the Product from ST A ’ s facility , that the Product (except f or lam[...]