Samsung DS 5000 manual

T ABLE OF CONTENTS USER INSTRUCTIONS SECTION P A R T DESCRIPTION P AGE 1 ENHANCED DISPLA Y PROGRAMMING 1.1 OVERVIEW ........................................................................................... 1.1 1.2 L OCKING Y OUR KEYSET ................................................................... 1.4 1.3 CHANGING Y OUR P AS SCODE ..........[...]

OfficeServ 7100 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 APRIL 2007 1.1 PART 1. ENHANCED DISPLAY PROGRAMMING 1.1 OVERVIEW • iDCS KEYSETS This diagram illustrates the keys on a iDCS 28 BUTTON and a iDCS 18 BUTTON keyset that have special functions during programming. When required, these keys will be referred to by the names described in the diag[...]

OfficeServ 7100 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 APRIL 2007 1.2 This diagram illustrates the keys on a iDCS 8 BUTTON keyset that have special functions during programming. When required, these keys will be referred to by the names described in the diagram. • ITP and DS 5000 Series Keysets This diagram illustrates the keys on an ITP 5021-[...]

OfficeServ 7100 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 APRIL 2007 1.3 1.2 LOCKING YOUR KEYSET You can lock your keyset to prevent other pe ople from making or receiving calls while you are away. You can unlock it when you return. ACTION DISPLAY 1. Press the transfer key followed by 100 Display shows [201] STN LOCK PASSCODE:_ 2. Enter your passoc[...]

OfficeServ 7100 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 APRIL 2007 1.4 1.3 CHANGING YOUR PASSCODE Each keyset user can set or change his/her i ndividual passcode. This passcode is used to lock or unlock keysets, for toll restriction override and to access the DISA feature. NOTE: Default passcodes cannot be used for toll restriction override or fo[...]

OfficeServ 7100 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 APRIL 2007 1.5 1.4 CALL FORWARDING The OfficeServ 7100 allows the system admi nistrator to program the call forward destinations for other station users. This MMC also allows call forward to be set after the destination has been entered. The OfficeServ 7100 system allows four ty pes of call [...]

OfficeServ 7100 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 APRIL 2007 1.6 2. Dial 0 – 4 to select forward type OR [201] FORWARD 1:ALL CALL:NONE Press UP or DOWN to select forward type and press RIGHT soft key to move cursor 3. Dial destination number (e.g., 201) OR [201] FORWARD 1:ALL CALL:205 Press UP or DOWN to select destination and press RIGHT[...]

OfficeServ 7100 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 APRIL 2007 1.7 1.5 SETTING YOUR ANSWER MODE Each keyset can have its answer mode for intercom calls set to one of the following options: RING—The station will ring in one of eight custom ring patterns. Calls are answered by pressing the ANS/RLS key or lifting the handset. AUTO—After givi[...]

OfficeServ 7100 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 APRIL 2007 1.8 1.6 PROGRAMMING YOUR STATION’S NAME Names are written using the keypad. Each key press selects a character. Pressing the dial pad key moves the cursor to the next p osition. For example, if the directory name is “SAM SMITH,” press the number “7” four times to get the[...]

OfficeServ 7100 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 APRIL 2007 1.9 1.7 PROGRAMMING PERSONAL SPEED DIAL LOCATIONS You can program frequently di aled telephone numbers in a personal speed dial list. Each station user begins with ten numb ers 00–09 and may be assigned up to fifty numbers. See your system administrator to determine the amount a[...]

OfficeServ 7100 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 APRIL 2007 1.10 1.8 NAMING YOUR PERSONAL SPEED DIAL LOCATIONS This program allows a character name to be entered for each personal speed dial location. This name enables the speed di al number to be located when using the directory dial feature. The directory dial fe ature allows the displa [...]

OfficeServ 7100 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 APRIL 2007 1.11 1.9 ADDING EXTENDERS TO KEYS This program allows you to assign key exte nders to make a general access feature key more specific. The feature keys that can have extenders are listed below: FEATURE KEY DESCRIPTION EXTENDER BOSS Boss and Secretary 1–4 DP Direct Pickup Extensi[...]

OfficeServ 7100 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 APRIL 2007 1.12 1.10 CHECKING STATION STATUS This program displays the following att ributes of a station port. This is a read only feature. 0 PORT # Cabinet 2 Slot 3 1 PICKUP GROUP None, 01–20 2 SGR Station Group Number 3 BOSS-SECR None, 1–4 4 PAGE Page Zone (1–4) 5 COS NO COS (1–30[...]

OfficeServ 7100 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 APRIL 2007 1.13 1.11 CHANGING YOUR TIME AND DATE DISPLAY Display keysets will always have the date and time displayed when not in use. You can select from the following display options: 0 COUNTRY Sets overall display format and has two options 0 = ORIENTAL MM/DD DAY HH:MM 1 = WESTERN DAY DD [...]

OfficeServ 7100 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 APRIL 2007 1.14 1.12 SETTING STATION ON/OFF OPTIONS The OfficeServ 7100 allows the system administr ator to set any of the keyset features listed below. FEATURES DESCRIPTION 00 AUTO HOLD Automatically places an existing C.O. call on hold if a CALL button, trunk key or trunk route key is pres[...]

OfficeServ 7100 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 APRIL 2007 1.15 FEATURES DESCRIPTION 13 SECURE OHVA When set to OFF an OHVA will be heard through the keyset speaker rather than the handset. 14 NOT FOR USA 15 AUTO ANS CO This option determines whether CO calls arriving at a station will be auto answered if auto answer is selected in MMC 10[...]

OfficeServ 7100 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 APRIL 2007 1.16 If option 04 from above list is dialed at Step 2 [201] STN ON/OFF KEY TONE :O N If option 06 from above list is dialed at Step 2 [201] STN ON/OFF RING PREF :O N If option 07 from above list is dialed at Step 2 [201] STN ON/OFF DISPLAY :TIME If option 08 from above list is dia[...]

OfficeServ 7100 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 APRIL 2007 1.17 1.13 SELECTING A RING TONE Each keyset user can select one of eight ring frequencies. ACTION DISPLAY 1. Press the transfer key followed by 111 Display shows [201] RING TONE SELECTION 6 2. Dial 1–8 to select the ring tone OR [201] RING TONE SELECTION 5 Press UP or DOWN to se[...]

OfficeServ 7100 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 APRIL 2007 1.18 1.14 ALARM REMINDER Station users can have three alarms progr ammed at their phones. Each alarm may be one of the following three types: 0. NOTSET The alarm is not set. 1. TODAY ONLY The alarm will ring at th e programmed time and be canceled automatically. 2. DAILY The alarm[...]

OfficeServ 7100 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 APRIL 2007 1.19 1.15 STATION VOLUME This procedure allows users to view and se t the level of the volume for your keyset. 0. RING VOLUME Set a level for your keys et ring volume. There are eight levels of volume; level 1 is the lowest and level 8 is the highest. 1. OFF-RING VOL Set a level f[...]

OfficeServ 7100 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 APRIL 2007 1.20 If option 1 from above list is dialed at step 2 [201] STN VOLUME OFF-RING VOL:4 If option 2 from above list is dialed at step 2 [201] STN VOLUME HANDSET VOL:4 If option 3 from above list is dialed at step 2 [201] STN VOLUME SPEAKER VOL:13 If option 4 from above list is dialed[...]

OfficeServ 7100 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 APRIL 2007 1.21 1.16 SETTING A PROGRAMMED MESSAGE When you will be away from your phone fo r any length of time, you can leave a programmed message. Display stations calli ng you will see this message and be informed of your status or follow your instructions. ACTION DISPLAY 1. Press the tra[...]

OfficeServ 7100 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 APRIL 2007 1.22 1.17 ALARM REMINDER WITH MESSAGE Station users can have three alarms progr ammed at their phones. Each alarm may be one of the following three types: 0. NOTSET The alarm is not set. 1. TODAY ONLY The alarm will ring at th e programmed time and be canceled automatically. 2. DA[...]

OfficeServ 7100 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 APRIL 2007 1.23 1.18 CALLER ID DISPLAY The station user can change the order in which the CLI, Caller ID and/or ANI information is displayed on an LCD set during a transferred call. CLI display options are the following: 0. NO DISPLAY No CLI data will be displayed. 1. NUMBER FIRST The CLI nu[...]

OfficeServ 7100 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 APRIL 2007 1.24 2. Dial 0 or 1 to select CID or ANI OR [201] ANI DISP NUMBER FIRST Press UP or DOWN to select CID or ANI and press the right soft key 3. Dial display option 0 , 1 or 2 , e.g., 2 OR [201] CID DISP N AME FIRST Press UP or DOWN to select option 4. Press the transfer key to store[...]

ITP-5112L User Guide 04/2007 For O fficeSer v ™ 100, O fficeSer v ™ 500, O fficeSer v ™ 7000 Series Home Page ITP-5112L Table of Contents[...]

T ABLE OF C ONTENTS ABOUT THIS BOOK .................................................................................... 1 THINGS Y OU SHOULD KNO W ................................................ 2–8 ASSEMBLING Y OUR KE Y SET ........................................................ 9 ITP-5112L SETUP ..............................................[...]

B ack gr ound M usic ........................................................................................................................ 40 E stablished Call P ick-U p ............................................................................................................ 41 A pp oin tmen t R eminder/Alar m C lo ck ........................[...]

ABOUT THIS BOOK Samsung’ s new O fficeServ technology keyset model ITP-5112L is par t of the OfficeSer v 100, OfficeSer v 500, and OfficeSer v 7000 Series. The ITP-5112L IP keyset represents a new conc ept of Internet phone, in that it uses an IP address to Send/Receive v oice and data. F or voic e communications, the ITP- 5112L uses the data net[...]

3 TERMINAL ST A TUS INDIC A T OR The terminal status indicator light is positioned on the top right c orner of the key- set above the displa y . The terminal status indicator is a tri-color ed (red , green, and amber) light that provides great er visibility of your keysets status than the indi- vidual button LEDs. T he terminal status indicator pro[...]

5 SCROLL BUT T ON ASSEMBL Y The scroll button is actually a type of thumbwheel assembly . Y ou may use it to scroll through the station screens . Rolling the SCROLL BUTTON DOWN (tow ards the navigation button) will adv ance you thr ough the multiple SOFT MENU and ST A TION PROGR AMMABLE button screens. Rolling the SCROLL BUT T ON UP (towards the st[...]

Note that the DIRECTION BUTTON has four ic ons, at the top , bottom, lef t and right of the ENTER button. These ic ons are used to naviga te directly to particular programming options from the CALENDAR screen. Pressing the t op (INFO) icon will take you directly to the ST A TUS INFO SCREEN . The bottom ( TONE) ic on will take you to the Sound/Scree[...]

9 ASSEMBLING Y OUR KEY SET • Place the keyset face down on a flat surface. • Insert notched ends of the suppor t bracket into the channels located in the upper section of the bottom panel. Push towards the top of the keyset to lock in. • Plug the handset cord into the jack marked with the symbol. • Route the handset cord out the RIGHT side [...]

11 • The [0]-[9] dial buttons ar e used to directly choose a menu, or sub menu options. • The [ENTER] button in the navigation butt on assembly is used when saving a modification. • The [MENU] button in the navigation button assembly is used to to display the IP Setup Main M enu. •T h e [END] button in the navigation butt on assembly is use[...]

6. F ACT OR Y RESET This option resets ITP to factory default settings. 7. REBOO T This option reboots the ITP . NA VIGA TING THE MENUS When programming within v arious menu options, information can be entered via the dial pad keys using [0]-[9] and [ ✱ ✱ ] dial keys , as well as utilizing the navigation button assembly . The button used for ed[...]

15 Y ou must input the ID assigned to your ITP phone. See your phone system admin- istrator to get this v alue. Press the [ ENTER ] button to sav e and exit. F inally , select the [3. System P assword] it em and the screen below will be dis- played . Y ou must input the password associated with y our ID . See your phone system administrator to get [...]

DIALING FROM THE OUT GOING / INC OMING MENU • F rom the station idle screen, press the MENU button and select PHONE- BOOK . • Select OUTGOING CALLS or INC OMING CALLS from the submenu. These menus will store the last thirty calls made to and from the station. • Press the select button on the displa y , associated with the number to r edial or[...]

18 2. While a call is ringing in, press the SCREEN button to display the programma- ble button screen. This will enable you to view and inv oke any of the station features that y ou may wish. UNIVERSAL ANSWER Outside lines may be programmed t o ring a general alerting device. T o answer calls ringing this device, dial 67 — OR —press the UA butt[...]

A UT O ANSWER MODE When another station calls you, your keyset will sound a brief attention tone and then automatically answer the call. • Y our microphone and speaker are turned on and you can speak handsfree . F or privacy , use the handset. • T o finish the call, replace the handset or press the END button. NO TE: In order for C.O . calls to[...]

23 CALL PROCESSING SY STEM HOLD When you are connected to an y call, press HOLD . The call will flash at the keyset. If this call appears on a line button at other keysets, it will flash at those keysets also. • T o take the caller off hold, press that button and the flashing LED will go steady again. Resume the conv ersation— OR —press the H[...]

25 TRANSFERRING C ALLS T ransf er is used to send any calls t o another extension in one of two ways. Y ou can do a screened transfer b y informing the other extension who is calling or you can do a blind transfer without notification. • While on a call, press the TRANSFER button and dial an extension number or group number . Y our call is aut om[...]

27 26 TRANSFER T O V OICEMAIL This featur e is used to send a call directly to a voice mailbo x. Y our keyset must have a correctly programmed VT button t o accomplish this. T o transfer a call directly to a voice mailbo x: • While on a call, press the VT button and dial the mailbo x number . • Hang up when dialing is completed . CALL W AITING [...]

2. F rom the L CD: • Press the MENU butt on, scroll to the CALL FORW ARD icon, press ENTER . • Scroll to the desired F orward Option. P ress ENTER button. • Y ou will be prompted to enter the F orward Destination. Enter it and press ENTER . NO TE: Once call for warding has been initially set, for subsequent settings , you may scroll to the de[...]

31 DIALING FEA TURES All “DIALING FEA TURES” instructions are written to suppor t Overlap Dialing mode. This is the technical name for dialing fr om a telephone as it has been for man y years. In recent years the c ell phone industr y has changed the cell phones to use Enblock Dialing. With this dialing mode all the digits are dialed and then s[...]

• While on-hook, press TRANSFER and then dial 105 . • Dial a speed dial number ( 00–49 ). • Dial a line or line group access code . • Dial the telephone number to be stored (24 digits maximum). It can include #,  , FLASH and P AUSE. • Press TRANSFER to store the number . NO TE: I f the Hot Keypad featur e has been turned off , you mu[...]

35 A UT OMA TIC REDIAL/RETR Y When you are making an outside call and you receiv e a busy signal, the system can automatically redial the number for y ou. I t will automatically redial at a pre-pr o- grammed interval for up to 15 attempts . • When you hear a busy signal, press the A UTO-RETR Y button. • The system will reserve the line and auto[...]

• Press WA I T or TR ANSFER . • Remain off-hook until the person dials 56 from any phone . • The paged person will be automatically connected with you . CALL P ARK AND P AGE When you hav e an outside call for someone who is not at his/her desk, you can park the call prior to paging . The O fficeServ 100, O fficeServ 500, and O fficeServ 7000 [...]

39 2. If the Hot Keypad feature has been turned off , you must first lift the handset or press the SPEAKER button befor e you begin dialing . 3. If a message has been left at your keyset by a keyset in Auto Answer , you must manually cancel the message after it has been returned . PROGRAMMED MESSA GES When you will be awa y from your phone f or any[...]

EST ABLISHED C ALL PICKUP T o pick up an established call in progress at a single line extension connected to a computer modem on your PC. • Press the EP butt on for that station on your keyset and the call is automati- cally moved t o your keyset. • The single line extension on your modem will be disconnected . NO TE: Y ou must have an assigne[...]

• Write y our message using the dial pad buttons. Each press of a key selects a character . Pressing the next key moves the cursor to the next position. F or example, if your message is “ T AKE MEDICA TION” , press 8 onc e to get the letter “T” . Press 2 onc e to get “ A.” Press 5 twice to get “K. ” Continue selecting charac- ters[...]

45 message and press ENTER (while maintaining contact with t he caller). This method does not give you the option t o transfer the call to another station. • T ake necessar y action (take message, etc.) T o set up the Ex ecutive/Secretary messages (10 each): • Press BOSS/SECR button and establish a connection. • Press the EXE/SECR MSG button.[...]

47 • Press CANCEL to return to Main Config Menu— OR —press END to return to idle screen. MANU AL SIGNALLING Use this feature when y ou want to send a brief 500ms ring burst to another sta- tion, regardless of the status of y our phone (on-hook, off-hook, handsfree, DND, or ringing). T o send a signal to another station: • Press the Manual S[...]

CUST OMIZING Y OUR KEY SET AME P ASSWORD This feature allo ws people using the AME feature t o enable password protection. This will prevent unauthoriz ed people from listening to y our messages being left. The passcode is the same as your station passc ode. This feature only applies if there is a SVMi card installed in the system and your keyset h[...]

SET ANSWER MODE (INTERC OM) Y ou can receive int ernal calls in one of three modes (see A nswer ing Int er c om C alls under Int er c om C alls for descriptions). • While on-hook, press TRANSFER and then dial 103 . • Dial 0 for Ringing, 1 for A uto Answer or 2 f or V oice Announce. • Press TRANSFER to store your selection. Fr om the L CD: •[...]

Fr om the L CD: • Press MENU button. • Scroll to SETUP option, press ENTER . • Scroll to ST A TION ON/OFF and press ENTER — OR —you may dial 6 and immediately enter the option. • Scroll to HO T KEYP AD , press ENTER to change option status. • Press C ANCEL to enter change and return t o Main Configuration Menu— OR —press END to re[...]

• With the handset on-hook, press TRANSFER and then dial 110 . • Dial 061 to turn ring pref erence on or 060 to turn it off . • Press TRANSFER to store your selection. Fr om the L CD: • Press MENU button. • Scroll to SETUP option, press ENTER . • Scroll to ST A TION ON/OFF and press ENTER — OR —you may dial 6 and imme- diately enter[...]

DIAL BY NAME Each station or speed dial number can have an associat ed directory name. A sta- tion or speed dial number can be selected by scrolling alphabetically through a directory name list. This on-line “phone book” allows the user t o look up and dial any station or speed dial number in seconds . • Press MENU button • Scroll to PHONEB[...]

59 VIEWING MESSA GE INDICA TIONS Y ou can view all of your message indications before y ou return them: • With the handset on-hook, press the MESSAGE button with the flashing indi- cator . • The first station that left a message indication will be displayed . • Press the UP and DOWN arro ws to scroll through the stations that left mes- sage i[...]

61 60 L CR WITH CLEAR When you are making outside call using L CR and dial an incorrect digit, you can press the CLEAR soft key to reenter the telephone number . Y ou do not need to redial 9 to reaccess L CR. BA CKSP A CE WITH L CR If you misdial while using L CR, you can delete digits shown in the display b y press- ing the BACKSP ACE sof t key as[...]

63 ST ORING A C ALLER ID NUMBER At any time during an inc oming call that provides CID inf ormation, you ma y sav e the CID number as a speed dial number in your personal speed dial list. T o store a Caller ID number in a personal speed dial bin: • Press the ST ORE button. T he system displays the speed dial bin in which the number was stored— [...]

APPLICA TION PROGRAM MENUS Much of the call processing of the ITP 5112L can be accomplished b y using the various f eature/function screens on the L CD . Below are instructions for additional call processing and special applications that can be accomplished via the L CD programming . These screens, featur es and functions can be accessed by pressin[...]

b . RETRIEVE MESSA GE: S elect this option to RETRIEVE a sav ed message fro the Message Box. When selec ted a list of sa ved messages will be shown. Y ou can select one of these messages and open it or you can press the MENU buttons for deleting , editing or sending . 2. RECEIVE BO X: When this item is selected, all incoming text messages will be s[...]

7. OUT C ODE SETUP 8. NET WORK INFO: Provides all IP network r elated information. MY PHONE Used to personalize y our keyset. 1. MY NAME: Enters the user ’ s name on the phone. The name registered here is displayed on the L CD screen od the opponent ’ s phone when making an inter- nal call. 2. LANGUA GE: Sets a language between Kor ean and Engl[...]

71 Samsung V oicemail This section describes how to setup and use the various f eatures av ailable to a Subscriber . A Subscriber is a person that has been authorized access to the v ari- ous features and services av ailable in the Samsung V oicemail. Please review this section carefully before you use y our Authorized F eatures and Ser vices, k no[...]

73 72 Calais Executary Services Menu G roup Urgent Messages 1 G roup Callback Requests 2 Group Reminders 3 G roup Private Messages 4 G roup Fax Only Messages 5 G roup Voice Only Messages 6 G roup Email Only Messages 7 P ause, Resume Menu Prompting 8 G roup A Specific Sender 9 Play Message Inventory # Pla y Menu Options 0 Can cel, Return to Executar[...]

0 PLA Y MENU OPTIONS  EXIT T O A UT O A T TENDANT # PERSONAL SERVICES 1 or 3 LISTENING T O OLD OR NEW MESSA GES 1 Play / repla y the message you just heard . 11 Play the previous message . 2 Save the message y ou just heard and listen to the next message. 3 Delete the message you just heard and listen t o the next message. 4 Reply to the message[...]

b) Record your message at the tone . After recording the message , you will hear the Send Menu with the following functions: 1 Review 2 Continue Recor ding 3 Discard and Re-Record 4 Set Message Attributes (Delivery Options) 5 Schedule F uture Delivery 6 Save and Send then Send a C opy to Someone Else # Sav e and Send the Recording Setting Message A[...]

then play your primary , No Answer greeting during the day (when you are av ailable) and will NO T ring your extension but simply play your Night gr eet- ing during the night (when you are not a vailable). Note: This does NO T use the Day and Night schedules of the phone system. I t is solely controlled by the Subscriber’ s Av ailability Schedule[...]

6 Edit P ersonal Greetings Y ou may also edit/record each one of the gr eetings (1-9) at any time . Select a greeting number to edit and follow the instructions to record y our greeting . When you are done recording y our greeting , you will be able to lis- ten to the greeting y ou recorded , sav e the greeting you rec orded and return to the previ[...]

This useful feature will allo w you to cancel an y messages that hav e NO T yet been picked up by the recipient. 5 Auto Pla y New Messages If this option is enabled, af ter y ou enter your passwor d correctly any new messages will immediately begin to play . T o enable (or if already enabled t og- gle and disable) this feature: ■ F rom the Subscr[...]

PERSONAL ADMINISTRA TION SET TINGS This menu allows you t o make changes to basic setup settings, that are rarely changed. Use these when you initially set up your personal Subscriber settings. Y ou probably will not need to change them after that. 1 Setting your Passw ord ■ F rom the Subscriber Ser vices Menu press [#][7][1] . ■ The current pa[...]

AME P assword If your keyset has AME P ASSWORD (MMC 110) set to YES , you must enter your station password to list en to messages being left. This will pr event unauthorized people from listening to messages being left for y ou. If the password option is turned on, while a message is being left, pr ess the flash- ing AME indicator and enter your st[...]

PERSONAL SPEED DIAL NUMBERS C ODE NAME TELEPHONE NUMBER 00 _________________________ _________________________ 01 _________________________ _________________________ 02 _________________________ _________________________ 03 _________________________ _________________________ 04 _________________________ _________________________ 05 ________________[...]

PERSONAL SPEED DIAL NUMBERS C ODE NAME TELEPHONE NUMBER 25 _________________________ _________________________ 26 _________________________ _________________________ 27 _________________________ _________________________ 28 _________________________ _________________________ 29 _________________________ _________________________ 30 ________________[...]

NO TES Home Page Table of Contents ITP-5112L[...]

04/2007 ITP-5121D User Guide For O fficeSer v ™ 100, O fficeSer v ™ 500, O fficeSer v ™ 7000 Series Home Page ITP-5121D Table of Contents[...]

T ABLE OF C ONTENTS ABOUT THIS BOOK .................................................................................... 1 THINGS Y OU SHOULD KNO W ................................................ 2–7 ASSEMBLING Y OUR KE Y SET ........................................................ 8 ITP-5121D SETUP ..............................................[...]

CUST OMIZING Y OUR KE Y SET AME P assw or d ................................................................................................................ 43 A ut o C amp-On ................................................................................................................ 43 S elec t R ing T one .....................................[...]

ABOUT THIS BOOK Samsung’ s new O fficeServ T echnology keyset model, ITP-5121D , is par t of the OfficeSer v 100, OfficeSer v 500, and OfficeSer v 7000 Series. The ITP-5121D IP keyset represents a new concept of Int ernet phone, in that it uses an IP address to Send/Receive v oice and data. F or voice c ommunications, the ITP- 5121D uses the data[...]

3 Some simple rules to remember: • Any steady LED indicat es the line or feature is in use . • A fast flashing green LED indicates a new call ringing in. • A slow flashing green or red LED indicates a call is on hold . • A slow flashing amber LED indicates a recall to y our keyset. FULL DUPLEX SPEAKERPHONE All ITP keysets are speakerphones.[...]

C ONFERENCE BUT T ON The C ONFERENCE button allows the user t o set up a call with up to 5 parties (sta- tion or trunk). TRANSFER BUT T ON T ransf er is used to send any call t o another extension in one of two ways. Y ou can do a screened transfer b y informing the other extension who is calling or you can do a blind transfer without notification.[...]

7 ITP-5121D 6 SY STEM T ONES The system pro vides several tones t o assist you. Some of these tones are already familiar to you. Intercom Dial T one—A steady tone that indicates you can begin dialing. DIAL TONE CONTINUOUS Ringback T one—Indicates the station you dialed is ringing. RINGBACK TONE—1000 ms ON/3000 ms OFF CONTINUOUS Busy T one—I[...]

>1.SYSTEM EASY WIZARD 2.SYSTEM INFORMATION 3.NETWORK SETUP 4.LOAD & UPGRADE SETUP 5.SYSTEM SERVER SETUP 6.FACTORY RESET 8 ASSEMBLING Y OUR KEY SET • Place the keyset face down on a flat surface. • Insert notched ends of the suppor t bracket into the channels located in the upper section of the bottom panel. Push towards the top of the ke[...]

MENU STRUCTURE The IP SETUP MENU is configured as follows: 1. SY STEM EASY WIZARD This option will guide you through setting up all r equired parameters f or con- necting the ITP keyset to your syst em. 2. SY STEM INFORMA TION 1. V ersion Info: Provides boot r om, software, DSP , and hardware version information. 2. Network Inf o: Displays network [...]

Setting IP Manually • F rom the “Network Mode Setup ” M enu , select [1. MANU AL IP] and press ENTER . Next, press the END button to get to the NET WORK SETUP MENU as seen here. Enter the IP address of the IP k eyset. Next, enter the netmask and gateway address for the customer netw ork. • If the [2. IP ADDRESS SET UP] menu is selected, pre[...]

Sy stem Ser v er Setup The fifth item [5. SYSTEM SERVER SET UP] sets or modifies settings related to registering the phone to the MCP . Y ou can obtain this information from your sys- tem administrator . The screen below is displa yed . Y ou can set/modify the IP address of the MCP at the [1. SER VER IP ADDRESS] item. The screen below is displa yed[...]

17 RECALL DIAL T ONE Press the NEW button t o disconnect your existing call, wait for dial tone and then make a new call on the same line. NO TE: If this button does not appear on your keyset, the FLASH button may be programmed to recall dial t one. SENDING A FLASH While on an outside call, press the FLASH button to send a flash t o the telephone c[...]

BUSY ST A TION C ALLBA CK When you call another station and receiv e a busy signal: • Press the CBK butt on, if programmed , or dial 44 . • When the busy station becomes free , your keyset will ring . • Lift the handset or press SEND to call the now idle station. NO TES: 1. A callback will be canceled if not answered within 30 sec onds. If yo[...]

21 CALL PROCESSING SY STEM HOLD • When you are c onnected to any call, press HOLD . The call will flash green at your keyset. If this call appears on a line button at other keysets, it will flash red at those keysets. • T o take the caller off hold, press that button and the green flashing light will go steady green again. Resume the co nversat[...]

first station to hang up , simply press another DSS button. OR Press the CALL button or C.O . line button to return to the outside part y and begin the transfer proc ess again. When you are transf erring a call to a keyset set for V oice Announce or Auto Answer , the transferred call will alwa ys ring . NO TES: 1. After the inside part y answers , [...]

25 FORW ARDING C ALLS Y ou may forward your calls to another station, group of stations or an external telephone number . Program a destination for the type of forwarding you want as detailed below . If you hav e FWD ALL , FWD BUSY and FWD NO ANSWER buttons, press one to turn that forward feature on. A steady red light reminds you what f or- ward c[...]

• Dial 0 to cancel current condition OR Dial 1-5 to selec t the forward type OR Press UP or DOWN to select the for ward type. Press the right soft key to mov e the cursor . • Dial the destination number (e.g ., 202 ) OR Press UP or DOWN to select the destination Press the right soft key to mov e the cursor • Dial 1 to set OR Press UP or DOWN [...]

29 DIALING FEA TURES All “DIALING FEA TURES” instructions are written to suppor t Overlap Dialing mode. This is the technical name for dialing fr om a telephone as it has been for man y years. In recent years the c ell phone industr y has changed the cell phones to use Enblock Dialing. With this dialing mode all the digits are dialed and then s[...]

MANU AL RETRY WITH REDIAL While you are on an outside call listening t o a busy signal and you want to redial the same number dialed. • Press the REDIAL butt on. This will hang up your existing call and manually redial the same number dialed . Y ou can repeat this operation for a limited number of att empts. NO TE: If your keyset is programmed wi[...]

33 P A GING AND MESSA GING MAKING AN INTERNAL P A GE T o make an announcement through the keyset speakers in the idle condition: • Lift the handset. • Press the PAG E button or dial 55 . • Dial the desired zone number 0, 1 , 2 , 3 or 4 . • After the attention tone , make your announcement. NO TE: If you ha ve a dedicated page zone butt on, [...]

T o retriev e an automatically park ed call: • Dial 10 plus the number that was announced. If you have a P A GPK button, press it and dial the number that was announced . If you ha ve a P ARK button, press it and dial the announced orbit number . • Y ou will be connected to the parked call. NO TES: 1. If the call is not retrieved within a pre-p[...]

37 C ONVENIENCE FEA TURES DO NO T DISTURB Use this feature when y ou want to block calls to your keyset. • While on-hook, press the DND button or dial 401 . The DND button lights steady red to remind y ou of this mode. • T o cancel DND , press the DND button again or dial 400 . The DND light turns off . Y ou can mak e calls while in the DND mod[...]

ANSWERING THE DOOR PHONE When you are progr ammed to receiv e calls from a door phone: • Y ou will receive three short rings repeated . • Lift the handset or press SEND button. Y ou are connected to the door phone. • If an electric door lock release is installed, dial 13 to unlock the door . CALLING THE DOOR PHONE/ ROOM MONIT OR Y ou may call[...]

MANU AL SIGNALLING Use this feature when y ou want to send a brief 500ms ring burst to another sta- tion, regardless of the status of y our phone (on-hook, off-hook, handsfree, DND, or ringing). T o send a signal to another station: • Press the Manual Signalling ( MS ) button. • Y ou may press the MS button repeat edly to send multiple signals [...]

43 CUST OMIZING Y OUR KEY SET AME P ASSWORD This feature allo ws customers using the AME feature t o enable password protec- tion. This will prevent unauthoriz ed users from listening to y our messages being left. The passcode is the same as your station passcode. This featur e only applies if there is a Samsung V oic email card installed in the sy[...]

SET ANSWER MODE (INTERC OM) Y ou can receive internal calls in one of thr ee modes (see Answering Intercom Calls under Intercom Calls f or descriptions): • While on-hook, press TRANSFER and then dial 103 . • Dial 0 for Ringing, 1 for A uto Answer or 2 f or V oice Announce. • Press TRANSFER to store your selection. NO TE: When your keyset is p[...]

A UT O ANSWER C O CALLS This option will allow C O calls that dir ectly ring your phone to auto answer . When a CO call arriv es at your station and this option set f or ON your phone will sound two beeps, the same as when a screened transfer is complet ed, and you will be connected to the C O call. In order f or this option to work the station mus[...]

CALL L OG The system can log both incoming and outgoing calls plac ed from or to your t ele- phone. Y ou must have a LO G button programmed on y our keyset and assigned a review list. Each IN and OUT list can be up to 50 numbers maximum. They are assigned in blocks of 10 each. • Press the LOG key . • Press either the IN or OUT key . • View th[...]

VIEWING MESSA GE INDICA TIONS Y ou can view all of your message indications before y ou return them: • With the handset on-hook, press the MESSAGE butt on with the red flashing light. • The first station that left a message indication will be displayed . • Press the UP and DOWN arrows to scroll thr ough the stations that left mes- sage indica[...]

MANA GING KEY ASSIGNMENT S Y ou can view your key assignments and add extenders to some of your program- mable keys for easy one touch operation of frequently used f eatures. • While on-hook, press TRANSFER and then dial 107 . • Use the VOL UME buttons to scroll through all of your programmable butt ons OR press the programmable button to which[...]

55 Press TRANSFER Transfer: RETURN Dial 205 205:busy OHVA CAMP ON  OHVA to 205 OHVA from 201 TMSG REJECT Wait for reply GIVE THE CALL TMSG:01 SEND Dial 03 or press  twice ASK THEM TO HOLD TMSG:03 SEND  ASK THEM TO HOLD Wait for reply TMSG EXIT  702: 01:45 701: 05:55 CONF PAGE MUTE CONF PAGE MUTE TEXT MESSA GING This feature allo ws two [...]

NO CID DSP Caller ID Digital Signal Pr ocessors (CIDDSP’ s) are resources in the OfficeSer v 100, OfficeSer v 500, and OfficeSer v 7000 Series systems required for r eceiving CID data. If there are no CIDDSP’ s a vailable at the time a call comes in, this is the message you will see on your displa y . NO TE: The Caller ID f eatures may r equire[...]

INQUIRE CALLER ID P ARK/HOLD INFO If you are informed that an inc oming call is on hold or has been parked for you , you may view the C aller ID information befor e you retrieve the call. This may influ- ence how you choose t o handle the call. F rom an idle keyset: • Press the INQUIRE butt on, OR Press the CID butt on and then the INQUIRE soft k[...]

SPECIAL APPLICA TION MENU Below are instructions for additional call processing and special applications that can be accomplished via the L CD progr amming. These features and functions can be accessed by pressing the MENU butt on. Follow the user instructions below to utilize these features and functions. After pressing the MENU button, use the di[...]

2. ALL FWD NO. 3. BUSY FWD NO . 4. NOANS FWD NO . 5. DND FWD NO. 0. FWD CANCEL • Press ENTER . • Scroll to or dial 1. FORW ARD T YPE and scroll to or dial the desired f or- ward type. • Press ENTER to activate the desired call f or ward type. • Press CANCEL to return to main menu. OR • Press END to exit programming . 6. ALARM REMINDER: Al[...]

65 64 Samsung V oicemail This section describes how to setup and use the various f eatures av ailable to a Subscriber . A Subscriber is a person that has been authorized access to the v ari- ous features and services available in the Samsung Voic email. Please review this section carefully before you use y our Authorized F eatur es and Ser vices, k[...]

67 66 Calais Executary Services Menu G roup Urgent Messages 1 G roup Callback Requests 2 Group Reminders 3 G roup Private Messages 4 G roup Fax Only Messages 5 G roup Voice Only Messages 6 G roup Email Only Messages 7 P ause, Resume Menu Prompting 8 G roup A Specific Sender 9 Play Message Inventory # Pla y Menu Options 0 Can cel, Return to Executar[...]

69 0 PLA Y MENU OPTIONS  EXIT T O A UT O A T TENDANT # PERSONAL SERVICES 1 or 3 LISTENING T O OLD OR NEW MESSA GES 1 Play / repla y the message you just heard . 11 Play the previous message . 2 Save the message y ou just heard and listen to the next message. 3 Delete the message you just heard and listen t o the next message. 4 Reply to the mess[...]

71 b) Record your message at the tone . After recording the message , you will hear the Send Menu with the following functions: 1 Review 2 Continue Recording 3 Discard and Re-Record 4 Set Message Attributes (Delivery Options) 5 Schedule F uture Delivery 6 Save and Send then Send a C opy to Someone Else # Sav e and Send the Recording Setting Message[...]

73 av ailable) and will NOT ring y our extension but simply play your Night greet- ing during the night (when you are not a vailable). Note: This does NO T use the Day and Night schedules of the phone system. I t is solely controlled by the Subscriber’ s Av ailability Schedule. 8 Pause / Resume  Exit from Acc ess Manager 0 Play A ll Options # [...]

75 6 Edit P ersonal Greetings Y ou may also edit/record each one of the gr eetings (1-9) at any time. Select a greeting number to edit and follow the instructions to record y our greeting . When you are done recording y our greeting , you will be able to lis- ten to the greeting y ou recorded , sav e the greeting you rec orded and return to the pre[...]

77 This useful feature will allo w you to cancel an y messages that hav e NO T yet been picked up by the recipient. 5 Auto Pla y New Messages If this option is enabled, af ter y ou enter your passwor d correctly any new messages will immediately begin to play . T o enable (or if already enabled toggle and disable) this feature: ■ F rom the Subscr[...]

PERSONAL ADMINISTRA TION SET TINGS This menu allows you t o make changes to basic setup settings, that are rarely changed. Use these when you initially set up your personal Subscriber settings. Y ou probably will not need to change them after that. 1 Setting your Passw ord ■ F rom the Subscriber Ser vices Menu press [#][7][1] . ■ The current pa[...]

AME Passw ord If your keyset has AME P ASSWORD (MMC 110) set to YES , you must enter your station password to list en to messages being left. This will pr event unauthorized people from listening to messages being left for y ou. If the password option is turned on, while a message is being left, press the flash- ing AME indicator and enter y our st[...]

PERSONAL SPEED DIAL NUMBERS C ODE NAME TELEPHONE NUMBER 00 _________________________ _________________________ 01 _________________________ _________________________ 02 _________________________ _________________________ 03 _________________________ _________________________ 04 _________________________ _________________________ 05 ________________[...]

84 PERSONAL SPEED DIAL NUMBERS C ODE NAME TELEPHONE NUMBER 25 _________________________ _________________________ 26 _________________________ _________________________ 27 _________________________ _________________________ 28 _________________________ _________________________ 29 _________________________ _________________________ 30 _____________[...]

NO TES Home Page Table of Contents ITP-5121D[...]

04/2007 ITP-5107S User Guide For O fficeSer v ™ 100, O fficeSer v ™ 500, O fficeSer v ™ 7000 Series Home Page ITP-5107S Table of Contents[...]

T ABLE OF C ONTENTS ABOUT THIS BOOK .................................................................................... 1 THINGS Y OU SHOULD KNO W ................................................ 2–6 ASSEMBLING Y OUR KE Y SET ........................................................ 7 ITP-5107S SETUP ..............................................[...]

CUST OMIZING Y OUR KE Y SET AME P assw or d ................................................................................................................ 41 A ut o C amp-On ................................................................................................................ 41 S elec t R ing T one .....................................[...]

ABOUT THIS BOOK Samsung’ s new O fficeServ T echnology keyset model, ITP-5107S, is par t of the OfficeSer v 100, OfficeSer v 500, and OfficeSer v 7000 Series. The ITP-5107S IP keyset represents a new concept of Int ernet phone, in that it uses an IP address to Send/Receive v oice and data. F or voice c ommunications, the ITP- 5107S uses the data [...]

3 Some simple rules to remember: • Any steady LED indicat es the line or feature is in use . • A fast flashing green LED indicates a new call ringing in. • A slow flashing green or red LED indicates a call is on hold . • A slow flashing amber LED indicates a recall to y our keyset. FULL DUPLEX SPEAKERPHONE All ITP keysets are speakerphones.[...]

C ONFERENCE BUT T ON The C ONFERENCE button allows the user t o set up a call with up to 5 parties (sta- tion or trunk). TRANSFER BUT T ON T ransf er is used to send any call t o another extension in one of two ways. Y ou can do a screened transfer b y informing the other extension who is calling or you can do a blind transfer without notification.[...]

7 ASSEMBLING Y OUR KEY SET • Place the keyset face down on a flat surface. • Insert notched ends of the suppor t bracket into the channels located in the upper section of the bottom panel. Push towards the top of the keyset to lock in. • Plug the handset cord into the jack marked with the symbol. • Route the handset cord out the RIGHT side [...]

NA VIGA TING THE MENUS Once the IP setup menu is display ed, you can move t o each menu by using the buttons as described below: • The [0]~[9] dial buttons are used to directly choose a menu, or sub-menu options. • The volume [  ]~[  ] buttons ar e used to move the cursor up or do wn to scroll through menu items. • The SPEAKER button is[...]

SET TING THE NET WORK P AR AMETERS Utilize the follo wing programming steps to progr am the ITP-5107S keyset to operate within the users network. Y OU CAN SELECT THE SY STEM EASY WIZARD T O PROGRAM ALL REQUIRED NET WORK P ARAMETERS IF Y OU W ANT T O SET UP THESE P ARAMETERS INDIVIDUALL Y FOLL OW THE INSTRUCTIONS BEL OW . Network P ar ameter Setup G[...]

Sy stem Ser v er Setup F rom the Main Setup Menu, the fif th item [5. SYSTEM SERVER SET UP] sets or modifies settings related to regist ering the phone to the MCP . Y ou can obtain this information from y our system administrator . The screen below is display ed. Y ou can set/modify the IP address of the MCP at the [1. SER VER IP ADDRESS] item. The[...]

15 RECALL DIAL T ONE Press the NEW button t o disconnect your existing call, wait for dial tone and then make a new call on the same line. NO TE: If this button does not appear on your keyset, the FLASH button may be programmed to recall dial t one. SENDING A FLASH While on an outside call, press the FLASH button to send a flash t o the telephone c[...]

BUSY ST A TION C ALLBA CK When you call another station and receiv e a busy signal: • Press the CBK butt on, if programmed , or dial 44 . • When the busy station becomes free , your keyset will ring . • Lift the handset to call the now idle station. NO TES: 1. A callback will be canceled if not answered within 30 sec onds. If you have set a c[...]

19 CALL PROCESSING SY STEM HOLD • When you are c onnected to any call, press HOLD . The call will flash green at your keyset. If this call appears on a line button at other keysets, it will flash red at those keysets. • T o take the caller off hold, press that button and the green flashing light will go steady green again. Resume the co nversat[...]

first station to hang up , simply press another DSS button. OR Press the CALL button or C.O . line button to return to the outside part y and begin the transfer proc ess again. When you are transf erring a call to a keyset set for V oice Announce or Auto Answer , the transferred call will alwa ys ring . NO TES: 1. After the inside part y answers , [...]

23 FORW ARDING C ALLS Y ou may forward your calls to another station, group of stations or an external telephone number . Program a destination for the type of forwarding you want as detailed below . If you hav e FWD ALL , FWD BUSY and FWD NO ANSWER buttons, press one to turn that forward feature on. A steady red light reminds you what f or- ward c[...]

• Dial 0 to cancel current condition OR Dial 1-5 to selec t the forward type OR Press UP or DOWN to select the for ward type. Press the right soft key to mov e the cursor . • Dial the destination number (e.g ., 202 ) OR Press UP or DOWN to select the destination Press the right soft key to mov e the cursor • Dial 1 to set OR Press UP or DOWN [...]

27 DIALING FEA TURES SPEED DIALING Y ou can dial a preprogrammed telephone number stor ed in the system-wide speed dial list of numbers 500~999 or from your personal list of numbers 00~49. Y our system may be set for 950 syst em wide numbers. If so the system speed dial access codes are 050~999 and the station speed dial codes ar e 000~049. • Wit[...]

MANU AL RETRY WITH REDIAL While you are on an outside call listening t o a busy signal and you want to redial the same number dialed. • Press the REDIAL butt on. This will hang up your existing call and manually redial the same number dialed . Y ou can repeat this operation for a limited number of att empts. NO TE: If your keyset is programmed wi[...]

31 P A GING AND MESSA GING MAKING AN INTERNAL P A GE T o make an announcement through the keyset speakers in the idle condition: • Lift the handset. • Press the PAG E button or dial 55 . • Dial the desired zone number 0, 1 , 2 , 3 or 4 . • After the attention tone , make your announcement. NO TE: If you ha ve a dedicated page zone butt on, [...]

T o retriev e an automatically park ed call: • Dial 10 plus the number that was announced. If you have a P A GPK button, press it and dial the number that was announced . If you ha ve a P ARK button, press it and dial the announced orbit number . • Y ou will be connected to the parked call. NO TES: 1. If the call is not retrieved within a pre-p[...]

35 C ONVENIENCE FEA TURES DO NO T DISTURB Use this feature when y ou want to block calls to your keyset. • While on-hook, press the DND button or dial 401 . The DND button lights steady red to remind y ou of this mode. • T o cancel DND , press the DND button again or dial 400 . The DND light turns off . Y ou can mak e calls while in the DND mod[...]

ANSWERING THE DOOR PHONE When you are progr ammed to receiv e calls from a door phone: • Y ou will receive three short rings repeated . • Lift the handset. Y ou are connected to the door phone. • If an electric door lock release is installed, dial 13 to unlock the door . CALLING THE DOOR PHONE/ ROOM MONIT OR Y ou may call the door phone and l[...]

MANU AL SIGNALLING Use this feature when y ou want to send a brief 500ms ring burst to another sta- tion, regardless of the status of y our phone (on-hook, off-hook, handsfree, DND, or ringing). T o send a signal to another station: • Press the Manual Signalling ( MS ) button. • Y ou may press the MS button repeat edly to send multiple signals [...]

41 CUST OMIZING Y OUR KEY SET AME P ASSWORD This feature allo ws customers using the AME feature t o enable password protec- tion. This will prevent unauthoriz ed users from listening to y our messages being left. The passcode is the same as your station passcode. This featur e only applies if there is an Samsung V oic email card installed in the s[...]

43 HO T KEYP AD On your phone system your keyset’ s keypad can be made “ live ” or “hot ” so that it is not necessary to lift the handset or press the SPEAKER button before you begin dialing. Calls can be made and featur es activated by simply dialing the C.O . line number , trunk group access code, inter com number or feature access c od[...]

45 DISPLA Y FEA TURES INTERA CTIVE DISPLA Y KEY S The three keys below the display ar e substitutes for dedicated f eature keys and ac- cess codes. Pressing one of these butt ons has the same effect as pressing a pro- grammable button. These buttons are called soft keys as their functions are not fixed . They change to present you with the best opt[...]

CALL PROGRESS DISPL A Y S During everyday call handling , your keyset display will pr ovide information that is helpful and in some cases inv aluable. Displays like [CALL FROM 203], [ TRANSFER T O 202], [701: RINGING], [ TRANSFER FM 203], [708 busy], [Camp on to 204], [Recall from 204], [Call f or 501], [message frm 204] and [FWD ALL to 204] keep y[...]

DIAL 7 P Q R S 7 DIAL 8 T U V Q 8 DIAL 9 W X Y Z 9 DIAL  := [ ]  NO TES: 1. When the character you want appears on the same dial pad key as the previ- ous character , press UP to move the cursor one space t o the right. 2. Other symbols are available f or DIAL #. T o cancel an individual alarm and reminder message: • Press TRANSFER and then[...]

TEXT MESSA GING This feature allo ws two digital keyset users to respond to each other with pr epro- grammed text messages. After receiving an Off Hook V oice Announc ement or Station Camp-On, you may r espond with a text message while continuing to talk and listen to your outside party . The other station can view this message and take the appropr[...]

53 CALLER ID WHA T IS C ALLER ID? Caller ID is the name given to the t elephone company-pro vided feature that de- livers the telephone number and sometimes the name of the person calling y our phone. There are tw o types of Caller ID; the first delivers the calling part y’ s t ele- phone number only and the second (sometimes referr ed to as “D[...]

VIEWING THE NEX T CALLER ID CALL In the event that you ha ve a call waiting or a camped-on call at your keyset, you can press the NEXT button to display the C aller ID information associated with the call in queue at your keyset. Either the CID name or CID number will show in the display depending on your Name/Number selection. T o view Caller ID i[...]

57 NO TES: 1. Each keyset defaults with ten review bins. Please see your system administr a- tor to determine the number of bins assigned to y our keyset. 2. Y our system must hav e L CR correctly programmed t o allow you to DIAL num- bers from the review list or to ST ORE entries from the r eview list. INQUIRE CALLER ID P ARK/HOLD INFO If you are [...]

59 58 Samsung V oicemail This section describes how to setup and use the various f eatures av ailable to a Subscriber . A Subscriber is a person that has been authorized access to the v ari- ous features and services available in the Samsung Voic email. Please review this section carefully before you use y our Authorized F eatur es and Ser vices, k[...]

60 Calais Executary Services Menu G roup Urgent Messages 1 G roup Callback Requests 2 Group Reminders 3 G roup Private Messages 4 G roup Fax Only Messages 5 G roup Voice Only Messages 6 G roup Email Only Messages 7 P ause, Resume Menu Prompting 8 G roup A Specific Sender 9 Play Message Inventory # Pla y Menu Options 0 Can cel, Return to Executary *[...]

63 0 PLA Y MENU OPTIONS  EXIT T O A UT O A T TENDANT # PERSONAL SERVICES 1 or 3 LISTENING T O OLD OR NEW MESSA GES 1 Play / repla y the message you just heard . 11 Play the previous message . 2 Save the message y ou just heard and listen to the next message. 3 Delete the message you just heard and listen t o the next message. 4 Reply to the mess[...]

65 b) Record your message at the tone . After recording the message , you will hear the Send Menu with the following functions: 1 Review 2 Continue Recording 3 Discard and Re-Record 4 Set Message Attributes (Delivery Options) 5 Schedule F uture Delivery 6 Save and Send then Send a C opy to Someone Else # Sav e and Send the Recording Setting Message[...]

67 then play your primary , No Answer greeting during the day (when you are av ailable) and will NOT ring y our extension but simply play your Night greet- ing during the night (when you are not a vailable). Note: This does NO T use the Day and Night schedules of the phone system. I t is solely controlled by the Subscriber’ s Av ailability Schedu[...]

69 6 Edit P ersonal Greetings Y ou may also edit/record each one of the gr eetings (1-9) at any time. Select a greeting number to edit and follow the instructions to record y our greeting . When you are done recording y our greeting , you will be able to lis- ten to the greeting y ou recorded , sav e the greeting you rec orded and return to the pre[...]

71 This useful feature will allo w you to cancel an y messages that hav e NO T yet been picked up by the recipient. 5 Auto Pla y New Messages If this option is enabled, af ter y ou enter your passwor d correctly any new messages will immediately begin to play . T o enable (or if already enabled t og- gle and disable) this feature: ■ F rom the Sub[...]

PERSONAL ADMINISTRA TION SET TINGS This menu allows you t o make changes to basic setup settings, that are rarely changed. Use these when you initially set up your personal Subscriber settings. Y ou probably will not need to change them after that. 1 Setting your Passw ord ■ F rom the Subscriber Ser vices Menu press [#][7][1] . ■ The current pa[...]

AME Passw ord If your keyset has AME P ASSWORD (MMC 110) set to YES , you must enter your station password to list en to messages being left. This will pr event unauthorized people from listening to messages being left for y ou. If the password option is turned on, while a message is being left, press the flash- ing AME indicator and enter your sta[...]

PERSONAL SPEED DIAL NUMBERS C ODE NAME TELEPHONE NUMBER 00 _________________________ _________________________ 01 _________________________ _________________________ 02 _________________________ _________________________ 03 _________________________ _________________________ 04 _________________________ _________________________ 05 ________________[...]

78 PERSONAL SPEED DIAL NUMBERS C ODE NAME TELEPHONE NUMBER 25 _________________________ _________________________ 26 _________________________ _________________________ 27 _________________________ _________________________ 28 _________________________ _________________________ 29 _________________________ _________________________ 30 _____________[...]

04/2007 DS 5000 Series User Guide For O fficeSer v ™ 100, O fficeSer v ™ 500, and O fficeSer v ™ 7000 Series Home Page DS 5000 Table of Contents[...]

T ABLE OF C ONTENTS ABOUT THIS BOOK .................................................................................... 1 THINGS Y OU SHOULD KNO W ................................................ 2–8 ASSEMBLING Y OUR KE Y SET ........................................................ 9 DS 5000 KE Y SET S SETUP .....................................[...]

CUST OMIZING Y OUR KE Y SET AME P assw or d ................................................................................................................ 38 A ut o C amp-On ................................................................................................................ 38 S elec t R ing T one .....................................[...]

ABOUT THIS BOOK Samsung’ s new DS 5000 S eries is part of the O fficeServ 100, OfficeSer v 500, and OfficeSer v 7000 Series. The DS 5000 keysets incorporate an L CD scr een, which provides impor tant infor- mation for the user , to make using the keyset easier and more conv enient. Y our keyset is the most visible par t of your telephone system. [...]

3 Some simple rules to remember: • Any steady LED indicat es the line or feature is in use . • A fast flashing green LED indicates a new call ringing in. • A slow flashing green or red LED indicates a call is on hold . • A slow flashing amber LED indicates a recall to y our keyset. SPEAKERPHONE All DS keysets are speakerphones. Pr essing th[...]

C ONFERENCE BUT T ON The C ONFERENCE button allows the user t o set up a call with up to 5 parties (sta- tion or trunk). TRANSFER BUT T ON T ransf er is used to send any call t o another extension in one of two ways. Y ou can do a screened transfer b y informing the other extension who is calling or you can do a blind transfer without notification.[...]

7 DS 5021D 6 SY STEM T ONES The system pro vides several tones t o assist you. Some of these tones are already familiar to you. Intercom Dial T one—A steady tone that indicates you can begin dialing. DIAL TONE CONTINUOUS Ringback T one—Indicates the station you dialed is ringing. RINGBACK TONE—1000 ms ON/3000 ms OFF CONTINUOUS Busy T one—In[...]

9 ASSEMBLING Y OUR KEY SET • Place the keyset face down on a flat surface. • Insert notched ends of the suppor t bracket into the channels located in the upper section of the bottom panel. Push towards the top of the keyset to lock in. • Plug the handset cord into the jack marked with the symbol. • Route the handset cord out the RIGHT side [...]

11 OUTSIDE CALLS MAKING AN OUTSIDE CALL • Lift the handset and press an idle outside line button, line group button or dial a line access code to rec eive dial tone— OR —press an idle outside line butt on, line group button or dial a line access code t o receive dial t one through the speaker— OR —press SPEAKER , receive inter com dial to[...]

13 INTERC OM C ALLS CALLING O THER ST A TIONS • Dial the extension number or group number . • W ait for the party to answer . If you hear a brief tone burst instead of ringback tone, the station you called is set for V oice Announc e or Auto Answer . Begin speaking immediately after the tone. • F inish the call by replacing the handset or pre[...]

CALLING Y OUR SY STEM OPERA T OR • Dial 0 to call your system operator or group of operators . • If you want to call a specific operator , dial that person ’ s extension number . NO TE: I f the Hot Keypad featur e has been turned off , you must first lift the hand- set or press the SPEAKER button befor e you begin dialing . 15 BUSY ST A TION [...]

• If you do not answer this recall within a pre-pr ogrammed period of time , it will go to the system operator . C ONSUL T A TION HOLD When you are talking on an outside line and it is necessary to consult with anoth- er extension: • Press the TRANSFER button; you will receive transf er dial tone. Y our call is placed on transfer hold . • Dia[...]

• Lift the handset or press the SEND button to answer . NO TE: Intercom calls will not go on A utomatic Hold. C ONFERENCE C ALLS Y ou may confer ence up to five parties (you and four others) in an y combination of outside lines and internal stations in any order . • While engaged in a con versation, press the C ONF button and receiv e confer- e[...]

FORW ARD BUSY/NO ANSWER If you hav e both a F or ward on Busy destination and a F orward No Answer desti- nation programmed , you ma y set both of these at the same time: • Dial 604 . • Receive confirmation t one and hang up. NO TE: If the Hot Keypad feature has been turned off , you must first lift the handset or press the SPEAKER button befor[...]

PRIV A CY RELEASE This feature will allo w another station to join in our con versation by releasing pri- vacy on the C.O. from your phone. T o Release Priv acy : While you are talking on a C.O. line and you wish to have other int ernal par ties (or up to three) join the con versation. • Press the PRB butt on (the PRB button will light steady red[...]

F or the purposes of pro- gramming speed dial num- bers, the programmable but- tons are known as A , B , C , D , E and F . • The A button is not used . • The B button inser ts a flash. • The C button inser ts a pause. • The D button is used for pulse to tone con version. If your system uses rotary (or pulse) dialing C.O. lines, pressing D w[...]

• When the called part y answers , lift the handset or press the flashing SPEAK- ER to begin speaking. NO TES: 1. If you make another call, auto-redial is canceled . 2. T o cancel a retry , lift and replace the handset. PULSE T O T ONE CHANGEO VER When making an outside call on a dial pulse line, press #. All digits dialed after the # with be sen[...]

29 MEET ME P A GE • Lift the handset. • Press the Meet Me P age ( MMPG ) button or dial 54 . • Dial the desired zone number . • After the attention tone , instruct the paged person to dial 56 . • Press WA I T or TR ANSFER . • Remain off-hook until the person dials 56 from any phone . • The paged person will be automatically connected [...]

NO TES: 1. Display keyset users can view message indications and return them in an y order . S ee Viewing Message Indications under Display Features . 2. If the Hot Keypad feature has been turned off , you must first lif t the handset or press the SPEAKER button befor e you begin dialing . 3. If a message has been left at your keyset by a keyset in[...]

EST ABLISHED C ALL PICKUP T o pick up an established call in progress at a single line extension connected to a computer modem on your PC. • Press the EP butt on for that station on your keyset and the call is automati- cally moved to y our keyset. • The single line extension on your modem will be disconnected . NO TE: Y ou must have an assigne[...]

T o transfer all calls to the Secretary: • Press the DIVER T button while the phone is idle. The LED will be lit and all calls will ring the secretary . The secretary can call the BOSS in the DIVERT mode but all other users will ring the secretary (the secretar y can override the boss ’ DIVERT ). GROUP LISTENING When you are engaged on a call a[...]

OHV A BL OCK Y our keyset can be programmed with an OHV A Block ( BL OCK ) button. Pressing this button will prevent an yone from making an OHV A to you until you pr ess the button again and cancel the blocking. OHV A REJECT Y our keyset can be programmed with an OHV A Reject ( REJECT ) button. Pressing this button while receiving an OHV A call wil[...]

SET ANSWER MODE (INTERC OM) Y ou can receive internal calls in one of thr ee modes (see Answering Intercom Calls under Intercom Calls f or descriptions): • While on-hook, press TRANSFER and then dial 103 . • Dial 0 for Ringing, 1 for A uto Answer or 2 f or V oice Announce. • Press TRANSFER to store your selection. SET ANSWER MODE (C O) Y our [...]

A UT O ANSWER C O CALLS This option will allow C O calls that dir ectly ring your phone to auto answer . When a CO call arriv es at your station and this option set f or ON your phone will sound two beeps, the same as when a screened transfer is complet ed, and you will be connected to the C O call. In order f or this option to work the station mus[...]

43 DISPLA Y FEA TURES INTERA CTIVE DISPLA Y KEY S The three keys below the display ar e substitutes for dedicated f eature keys and ac- cess codes. Pressing one of these butt ons has the same effect as pressing a pro- grammable button. These buttons are called soft keys as their functions are not fixed . They change to present you with the best opt[...]

CALL PROGRESS DISPL A Y S During everyday call handling , your keyset display will pr ovide information that is helpful and in some cases inv aluable. Displays like [CALL FROM 203], [ TRANSFER T O 202], [701: RINGING], [ TRANSFER FM 203], [708 busy], [Camp on to 204], [Recall from 204], [Call f or 501], [message frm 204] and [FWD ALL to 204] keep y[...]

DIAL 7 P Q R S 7 DIAL 8 T U V Q 8 DIAL 9 W X Y Z 9 DIAL  := [ ]  NO TES: 1. When the character you want appears on the same dial pad key as the previ- ous character , press UP to move the cursor one space t o the right. 2. Other symbols are available f or DIAL #. T o cancel an individual alarm and reminder message: • Press TRANSFER and then[...]

TEXT MESSA GING This feature allo ws two digital keyset users to respond to each other with pr epro- grammed text messages. After receiving an Off Hook V oice Announc ement or Station Camp-On, you may r espond with a text message while continuing to talk and listen to your outside party . The other station can view this message and take the appropr[...]

51 CALLER ID WHA T IS C ALLER ID? Caller ID is the name given to the t elephone company-pro vided feature that de- livers the telephone number and sometimes the name of the person calling y our phone. There are tw o types of Caller ID; the first delivers the calling part y’ s t ele- phone number only and the second (sometimes referr ed to as “D[...]

VIEWING THE NEX T CALLER ID CALL In the event that you ha ve a call waiting or a camped-on call at your keyset, you can press the NEXT button to display the C aller ID information associated with the call in queue at your keyset. Either the CID name or CID number will show in the display depending on your Name/Number selection. T o view Caller ID i[...]

55 • If you hav e entries in your review list, the most recent call will be shown first. • Y ou can now CLEAR this entry , OR Use NND to view more information about this call, OR Press DIAL to call this person back, OR Press SCROLL and then press ST ORE to sa ve this number in a personal speed dial bin. NO TES: 1. Each keyset defaults with ten [...]

OR • Press END to exit programming . 3. SPEED DIAL: Allows you to sear ch through Station and System Speed Dial Numbers. Y ou may dial the number directly from the displayed status. • Scroll or dial option number 3. Speed Dial . • Press ENTER . • Scroll to option or dial desired option. 1. Personal Speed 2. System Speed • Press ENTER . OR[...]

59 Samsung V oicemail This section describes how to setup and use the various f eatures av ailable to a Subscriber . A Subscriber is a person that has been authorized access to the v ari- ous features and services available in the Samsung Voic email. Please review this section carefully before you use y our Authorized F eatur es and Ser vices, know[...]

60 Calais Executary Services Menu G roup Urgent Messages 1 G roup Callback Requests 2 Group Reminders 3 G roup Private Messages 4 G roup Fax Only Messages 5 G roup Voice Only Messages 6 G roup Email Only Messages 7 P ause, Resume Menu Prompting 8 G roup A Specific Sender 9 Play Message Inventory # Pla y Menu Options 0 Can cel, Return to Executary *[...]

GET TING ST ARTED Using your new Samsung V oicemail Subscriber Ser vices is as simple as following a few simple spoken instructions. First time users should r ead this section as a tutorial. Y ou should star t with the following steps: • Access y our Subscriber Ser vices Menu - Y ou already k now ho w to do this. Fr om the Subscriber Ser vices Me[...]

99 Change playback speed of the recor ding. There are tw o levels of speed during playback. Dialing this code will toggle between the two speeds . 0 Play options. Pressing this key will pla y all the menu options av ailable to you from this point. 00 Hear the time and date, and sender's information of the message you just heard . Sender inform[...]

67 Note: ALL Access Manager options MUST be individually allowed by the Syst em Administrator f or each Subscriber . They are: 1 F ollow Me Allows the subscriber to enter an alternat e location and set how long the new destination (Designated Location) will be active. This number may be an internal or external number . This is useful if you are fre[...]

Example:“Hi this is John Smith. I'm sorr y I am not available t o answer your call. If someone else can help you, please enter the extension number now . Or , to leave me a message , press 1.” 2 Busy Greeting Played t o a caller when you are already talking to someone on your extension or the telephone at your Designated L ocation. This op[...]

Setting Up Message Alert: ■ F rom the Subscriber Ser vices Menu press [6] f or Mailbox Administration. ■ Press [1] for Message Alert. ■ There are 4 options a vailable to y ou: Press [1] to toggle message alert on and off. Press [2] to set the schedule when you w ould like to be notified. Press [3] to be notified on urgent messages only . Pres[...]

73 # PERSONAL SERVICES The P ersonal Administration Menu is used to set y our password and recor d your name. Man y of these features must be allow ed by the System A dministrator . 1 W orkload Management Allows you to acc ess to all reminders, both Active and P ending . If authorized you can group your r eminders as Commitments , F ollow-Ups or T [...]

Note: Remember if you know what digits to press , you can enter them at an y time you do not hav e to wait to be prompt ed. This feature can be toggled on/off at anytime. Also if it is off you will be prompted within each subscriber menu to press zero f or more options. This enables you to still be able to find out what to do if you wer e to get lo[...]

SHORT CUTS Calling Calling a station that is busy or does not answer you can pr ess [#] to immediately send the call to the called parties mailbox. Call Div ert to V oicemail While receiving an incoming (ringing) call, dial [  ] to immediately send the caller to your personal v oicemail box. This will override the call forward no answer setting.[...]

79 PERSONAL SPEED DIAL NUMBERS C ODE NAME TELEPHONE NUMBER 25 _________________________ _________________________ 26 _________________________ _________________________ 27 _________________________ _________________________ 28 _________________________ _________________________ 29 _________________________ _________________________ 30 _____________[...]

NO TES NO TES Home Page Table of Contents DS 5000[...]

T ABLE OF C ONTENTS ABOUT THIS BOOK .................................................................................... 1 THINGS Y OU SHOULD KNO W .............................................. 2–10 ASSEMBLING Y OUR KE Y SET ...................................................... 11 ADDING AN iDCS 14B KE Y STRIP ..................................[...]

M anual S ignalling .......................................................................................................... 39 O ff-H o ok V oic e A nnounc e .................................................................................. 39–40 OHV A B lo ck ....................................................................................[...]

ABOUT THIS BOOK Y our iDCS keyset is the most visible par t of your telephone system. No matter what model keyset you are using telephone calls are handled the same wa y . The 28D and 18D keysets have additional con venienc es that are not av ailable to 8D keyset users. These are noted throughout this guide. Please take the time to study this guide[...]

3 Y our outside calls will light green on your keyset and red on other keysets. Y ou never lose sight of your calls while they ar e on hold. They stay right where you put them and are identified with a green flashing light. Some simple rules to remember: • Any steady LED indicat es the line or feature is in use. • A fast flashing green LED indi[...]

5 iDCS 28D KEY SET 4 FEA TURE A C CESS C ODES This user guide is written based on the default access code f or using system fea- tures. If the system numbering plan has been changed some of the access codes may not be correct. Y our installing company can inform y ou of the correct codes. SY STEM T ONES The system pro vides several tones t o assist[...]

7 iDCS 8D KEY SET Scroll HOLD ANS/RLS 1 2 ABC 3 DEF 4 GHI 5 JKL 6 MNO 7 PQRS 8 TUV 9 WXYZ 0 OPER Call 1 Call 2 Message Transfer Speaker VOLUME iDCS 8D 32 CHARACTER DISPLA Y T wo lines with 16 characters each. TERMINAL ST A TUS INDIC A TOR Used to provide your keyset status. SOFT KEYS Used t o activate features via the display . SCROLL KEY Used to s[...]

8 iDCS 64B A OM 12345 67891 0 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 64 PROGRAMMABLE KEYS WITH RED LIGHTS Used to call stations directly , to indicate busy conditions of other stations, for One T ouch dialing and many other sys[...]

11 ASSEMBLING Y OUR KEY SET • Place the keyset face down on a flat surface. • Remove the base pedestal by placing y our thumbs over the attachment clips and press outward while simultaneously pressing down on the keyset body with your fingertips. • Plug the handset cord into the jack marked with the symbol. • Route the handset cord out the [...]

13 SECURING SCREWS REMOVE KNOCKOUTS ADDING AN iDCS 14 BUT T ON KEY STRIP • Place the keyset face down on a flat surface. • Remove the base pedestal by placing y our thumbs over the attachment clips and press outward while simultaneously pressing down on the keyset body with your fingertips. • Remove the ribbon cable knockout from the bottom o[...]

RECALL DIAL T ONE Press the NEW button t o disconnect your existing call, wait for dial tone and then make a new call on the same line. NO TE: If this button does not appear on your keyset, the FLASH k ey may be pr o- grammed to recall dial tone . SENDING A FLASH While on an outside call, press the FLASH key to send a flash to the telephone company[...]

BUSY ST A TION C ALLBA CK When you call another station and receiv e a busy signal: • Press the CBK key , if programmed , or dial 44 . • When the busy station becomes free , your keyset will ring . • Lift the handset or press ANS/RLS to call the now idle station. NO TES: 1. A callback will be canceled if not answered within 30 sec onds. If yo[...]

19 CALLING Y OUR SY STEM OPERA T OR • Dial 0 to call your system operator or group of operators . • If you want to call a specific operator , dial that person ’ s extension number . NO TE: I f the Hot Keypad featur e has been turned off , you must first lift the hand- set or press the SPEAKER key before y ou begin dialing. 18 CALL PROCESSING [...]

first station to hang up , simply press another DSS button. OR Press the CALL button or C.O . line key to return to the outside party and begin the transfer proc ess again. When you are transf erring a call to a keyset set for V oice Announce or Auto Answer , the transferred call will alwa ys ring . NO TES: 1. After the inside party answers, y ou m[...]

23 FORW ARDING C ALLS Y ou may forward your calls to another station, group of stations or an external telephone number . Program a destination for the type of forwarding you want as detailed below . If you have FWD ALL , FWD BUSY and FWD NO ANSWER keys, press one to turn that forward feature on. A steady red light reminds you what f or- ward condi[...]

• Dial 0 to cancel current condition OR Dial 1-5 to select for ward type OR Press UP or DOWN to select for ward type. Press the right soft key to mov e the cursor . • Dial the destination number (e.g ., 202 ) OR Press UP or DOWN to select the destination Press the right soft key to mov e the cursor • Dial 1 to set OR Press UP or DOWN to selec[...]

27 DIALING FEA TURES SPEED DIALING Y ou can dial a preprogrammed telephone number stor ed in the system-wide speed dial list of numbers 500–999 or from your personal list of numbers 00–49. Y ou system may be set for 950 syst em wide numbers. If so the system speed dial access codes are 050~999 and the station speed dial codes ar e 000~049. • [...]

MANU AL RETRY WITH REDIAL While you are on an outside call listening t o a busy signal and you want to redial the same number dialed. • Press the REDIAL ke y . This will hang up your existing call and manually redial the same number dialed . Y ou can repeat this operation for a limited number of att empts. NO TE: If your keyset is programmed with[...]

31 P A GING AND MESSA GING MAKING AN INTERNAL P A GE T o make an announcement through the keyset speakers in the idle condition: • Lift the handset. • Press the PAG E k ey or dial 55 . • Dial the desired zone number 0, 1 , 2 , 3 or 4 . • After the attention tone , make your announcement. NO TE: If you have a dedicated page z one key , it is[...]

T o retriev e an automatically park ed call: • Dial 10 plus the number that was announced . If you hav e a P AGPK key , press it and dial the number that was announced . If you have a P ARK key , press it and dial the announced orbit number . • Y ou will be connected to the parked call. NO TES: 1. If the call is not retrieved within a pre-pr og[...]

35 C ONVENIENCE FEA TURES DO NO T DISTURB Use this feature when y ou want to block calls to your keyset. • While on-hook, press the DND key or dial 401 . The DND key lights steady red to remind you of this mode . • T o cancel DND , press the DND key again or dial 400 . The DND light turns off. Y ou can make calls while in the DND mode. NO TES: [...]

ANSWERING THE DOOR PHONE When you are progr ammed to receiv e calls from a door phone: • Y ou will receive three short rings repeated . • Lift the handset or press ANS/RLS key . Y ou are connected to the door phone. • If an electric door lock release is installed, dial 13 to unlock the door . CALLING THE DOOR PHONE/ ROOM MONIT OR Y ou may cal[...]

MANU AL SIGNALLING Use this feature when y ou want to send a brief 500ms r ing burst to another station, regardless of the status of your phone (on-hook, off-hook, handsfree , DND, or ringing). T o send a signal to another station: • Press the Manual Signalling ( MS ) key . • Y ou may press the MS key repeatedly to send multiple signals t o the[...]

41 CUST OMIZING Y OUR KEY SET AME P ASSWORD This feature allo ws customers using the AME feature t o enable password protec- tion. This will prevent unauthoriz ed users from listening to y our messages being left. The passcode is the same as your station passcode. This featur e only applies if there is an Samsung voicemail installed in the syst em [...]

43 Y our keyset may be equipped with a Headset mode key . If it is so equipped press- ing this key while the light is out will cause the keyset to enter headset mode and the light will illuminate to indicate this. Pressing the key while the light is lit will cause the keyset to return to handset mode and the light will go out. HO T KEYP AD On your [...]

45 DISPLA Y FEA TURES INTERA CTIVE DISPLA Y KEY S The three keys below the display ar e substitutes for dedicated f eature keys and ac- cess codes. Pressing one of these keys has the same effect as pressing a program- mable key . These keys are called soft keys as their func tions are not fix ed. They change to present you with the best options f o[...]

CALL PROGRESS DISPL A Y S During everyday call handling , your keyset display will pr ovide information that is helpful and in some cases inv aluable. Displays like [CALL FROM 203], [ TRANSFER T O 202], [701: RINGING], [ TRANSFER FM 203], [708 busy], [Camp on to 204], [Recall from 204], [Call f or 501], [message frm 204] and [FWD ALL to 204] keep y[...]

DIAL 8 T U V Q 8 DIAL 9 W X Y Z 9 DIAL  := [ ]  NO TES: 1. When the character you want appears on the same dial pad key as the previ- ous character , press UP to move the cursor one space t o the right. 2. Other symbols are available f or DIAL #. T o cancel an individual alarm and reminder message: • Press TRANSFER and then dial 112 . • D[...]

51 TEXT MESSA GING This feature allo ws two digital keyset users to respond to each other with pr epro- grammed text messages. After receiving an Off Hook V oice Announc ement or Station Camp-On, you may r espond with a text message while continuing to talk and listen to your outside party . The other station can view this message and take the appr[...]

53 CALLER ID WHA T IS C ALLER ID? Caller ID is the name given to the t elephone company-pro vided feature that de- livers the telephone number and sometimes the name of the person calling y our phone. There are tw o types of Caller ID; the first delivers the calling part y’ s t ele- phone number only and the second (sometimes referr ed to as “D[...]

VIEWING THE NEX T CALLER ID CALL In the event that you ha ve a call waiting or a camped-on call at your keyset, you can press the NEXT key to display the Caller ID inf ormation associated with the call in queue at your keyset. Either the CID name or CID number will show in the display depending on your Name/Number selection. T o view Caller ID info[...]

57 • Y ou can now CLEAR this entry , OR Use NND to view more information about this call, OR Press DIAL to call this person back, OR Press SCROLL and then press ST ORE to sa ve this number in a personal speed dial bin. NO TES: 1. Each keyset defaults with ten review bins. Please see your system administr a- tor to determine the number of bins ass[...]

59 iDCS 64 BUT T ON MODULE WITH KEY SET The 64 button module is used when you need mor e programmable keys added to your keyset. The 64 red LED’ s provide visual indication of calls and featur es. The extra programmable keys are used exactly like the ones on your keyset. Make them DSS/BLF keys or feature keys. As a DSS/BLF the size of the 64 butt[...]

61 60 Calais Executary Services Menu G roup Urgent Messages 1 G roup Callback Requests 2 Group Reminders 3 G roup Private Messages 4 G roup Fax Only Messages 5 G roup Voice Only Messages 6 G roup Email Only Messages 7 P ause, Resume Menu Prompting 8 G roup A Specific Sender 9 Play Message Inventory # Pla y Menu Options 0 Can cel, Return to Executar[...]

GET TING ST ARTED Using your new Samsung V oicemail Subscriber Ser vices is as simple as following a few simple spoken instructions. First time users should r ead this section as a tutorial. Y ou should star t with the following steps: • Access y our Subscriber Ser vices Menu - Y ou already k now ho w to do this. Fr om the Subscriber Ser vices Me[...]

99 Change playback speed of the recor ding. There are tw o levels of speed during playback. Dialing this code will toggle between the two speeds . 0 Play options. Pressing this key will pla y all the menu options av ailable to you from this point. 00 Hear the time and date, and sender's information of the message you just heard . Sender inform[...]

67 Note: ALL Access Manager options MUST be individually allowed by the Syst em Administrator f or each Subscriber . They are: 1 F ollow Me Allows the subscriber to enter an alternat e location and set how long the new destination (Designated Location) will be active. This number may be an internal or external number . This is useful if you are fre[...]

Example:“Hi this is John Smith. I'm sorr y I am not available t o answer your call. If someone else can help you, please enter the extension number now . Or , to leave me a message , press 1.” 2 Busy Greeting Played t o a caller when you are already talking to someone on your extension or the telephone at your Designated L ocation. This op[...]

Setting Up Message Alert: ■ F rom the Subscriber Ser vices Menu press [6] f or Mailbox Administration. ■ Press [1] for Message Alert. ■ There are 4 options a vailable to y ou: Press [1] to toggle message alert on and off. Press [2] to set the schedule when you w ould like to be notified. Press [3] to be notified on urgent messages only . Pres[...]

73 72 This useful feature will allo w you to cancel an y messages that hav e NO T yet been picked up by the recipient. 5 Auto Pla y New Messages If this option is enabled, af ter y ou enter your passwor d correctly any new messages will immediately begin to play . T o enable (or if already enabled t og- gle and disable) this feature: ■ F rom the [...]

Note: Remember if you know what digits to press , you can enter them at an y time you do not hav e to wait to be prompt ed. This feature can be toggled on/off at anytime. Also if it is off you will be prompted within each subscriber menu to press zero f or more options. This enables you to still be able to find out what to do if you wer e to get lo[...]

SHORT CUTS Calling Calling a station that is busy or does not answer you can pr ess [#] to immediately send the call to the called parties mailbox. Call Div ert to V oicemail While receiving an incoming (ringing) call, dial [  ] to immediately send the caller to your personal v oicemail box. This will override the call f orward no answer set- ti[...]

79 PERSONAL SPEED DIAL NUMBERS C ODE NAME TELEPHONE NUMBER 25 _________________________ _________________________ 26 _________________________ _________________________ 27 _________________________ _________________________ 28 _________________________ _________________________ 29 _________________________ _________________________ 30 _____________[...]

NO TES NO TES Home Page Table of Contents iDCS Keyset[...]

NO TES Home Page Table of Contents iDCS Keyset[...]

T ABLE OF C ONTENTS ABOUT THIS BOOK ................................................................................ 1 THINGS YOU SHOULD KNOW .......................................... 2–3 OUTSIDE CALLS Making an Outside Call ...................................................................................... 4 Answering an Outside Call .......[...]

ABOUT THIS BOOK This booklet provides instructions for using an industry standard single line tele- phone set with the OfficeServ 100, OfficeServ 500, and OfficeServ 7000 Series sys- tems. A variety of single line sets from many different manufacturers are available. Check with your service and installation company to ensure proper operation with t[...]

3 SY STEM T ONES The system provides several tones to assist you. Some of these tones are already familiar to you. Intercom Dial T one—A steady tone that indicates you can begin dialing. DIAL TONE CONTINUOUS Ringback T one—Indicates the station you dialed is ringing. RINGBACK TONE—1000 ms ON/3000 ms OFF CONTINUOUS Busy T one—Indicates the s[...]

RECALL DIAL T ONE Hookflash and then dial 18 to disconnect your outside call and receive telephone company dial tone for a new call. BUSY LINE QUEUING WITH CALLBACK If you receive a busy signal when you select an outside line: • While on that call, hookflash, receive transfer tone and dial 44 . • When the line becomes free, the system will call[...]

CALLING Y OUR SY STEM OPERA T OR • Lift the handset and dial 0 to call your system operator or group of opera- tors. • If you want to call a specific operator, dial that person’s extension number. 7 6 INTERC OM C ALLS CALLING O THER ST A TIONS • Lift the handset. • Dial the extension number or group number. • Wait for the party to answe[...]

TRANSFERRING C ALLS Transfer is used to send any call to another extension in one of two ways. You can perform a screened transfer by informing the other extension who is calling or you can perform a blind transfer without notification. • While you are speaking on a call, hookflash to receive transfer dial tone and then dial an extension number. [...]

FORW ARD ALL C ALLS To forward all of your calls to another station: • Lift the handset and dial 601 followed by the destination you want your calls to forward to. This can be an internal (within your system) or external (outside your system such as a cell phone) number. • Receive confirmation tone and hang up. To cancel Forward All Calls, lift[...]

13 DIALING FEA TURES SPEED DIALING You can dial a preprogrammed telephone number stored in the system-wide speed dial list of numbers 500–999 or from your personal list of numbers 00–49. • Lift the handset and dial 16 . • Dial the desired speed dial number. • The telephone number is automatically dialed for you. NOTE: You system may be se[...]

P A GING AND MESSA GING MAKING AN INTERNAL P A GE To make an announcement through the keyset speakers in the idle condition: • Lift the handset. • Dial 55 plus zone number 0, 1, 2, 3 or 4 . • After the brief attention tone, make the announcement. MAKING AN EXTERNAL P A GE To make an announcement through the external paging speakers: • Lift [...]

CANCELING A MESSA GE You can cancel a message indication that you have left at another station. • Lift the handset. • Dial 42 plus the extension number of that station. To cancel all message indications left at your phone: • Lift the handset and dial 42 plus your extension number. • Replace the handset. PROGRAMMED MESSA GES When you will be[...]

To enter an account code after the outside party hangs up. • After the outside party hangs up, hookflash, receive confirmation tone and then dial 47 . • Dial the account code (it may be a maximum of 12 characters including Q and # ). NOTE: If you wait for the outside party to hang up, you must complete this proce- dure within ten seconds. You c[...]

PERSONAL SPEED DIAL NUMBERS C ODE NAME TELEPHONE NUMBER 00 _________________________ _________________________ 01 _________________________ _________________________ 02 _________________________ _________________________ 03 _________________________ _________________________ 04 _________________________ _________________________ 05 ________________[...]

N O T E S PERSONAL SPEED DIAL NUMBERS C ODE NAME TELEPHONE NUMBER 25 _________________________ _________________________ 26 _________________________ _________________________ 27 _________________________ _________________________ 28 _________________________ _________________________ 29 _________________________ _________________________ 30 ______[...]

N O T E S Home Page Table of Contents STD Telephone[...]

SY STEM ADMINISTRA TION AND SPECIAL FEA TURES GUIDE for O fficeSer v ™ 100, OfficeSer v ™ 500 O fficeSer v ™ 7000 Series April 2007 Samsung T elecommunications America reser ves the right without prior notice to r evise information in this guide for any reason. Samsung T elecommunications America also reserves the right without prior notice t[...]

SY STEM ADMINISTR A T OR PR OGR AMMING C ust omer L ev el A ccess .............................................................................................. 10 C ust omer L ev el A cc ess U sing the PR OG Ke y ...................................................... 10 C hange F ea tur e P assco de ................................................[...]

1 ABOUT THIS BOOK This book contains instructions for special featur es that every telephone user may not need to know . The owner can decide who the system administrat or will be and who will have acc ess to these features . Station users can be trained on only the items that apply to them. This procedure will help control costs and t elephone abu[...]

CALLING THE SY STEM OPERA T OR Any station that dials 0 will ring its assigned operator . (I f tenant service is used, each tenant may ha ve a differ ent operator or operator group .) Calls t o the system or tenant operator are easily identified because the CALL key will hav e a fast flash- ing red light. Station users will nev er receive a busy si[...]

OfficeSer v 100 20 Groups & OfficeSer v 7100 (500 through 519) these can be changed to 4 digits if required . T o create a backup or relief operator position, assign the main operator and one or more backup individuals to the operator gr oup. All but the main operat or should be out of the group . When it is necessary to use a backup operator ,[...]

NO T VERIFIED When set for this option the user must enter an account c ode for all outgoing calls , but the account code is not verified against the syst em list. Non verified account codes can contain the digits 0~9, * and #. USING FORCED A C C OUNT C ODES • Lift the handset and press the AC CT C ODE key or dial 47 . • Enter the account code.[...]

8 lines in the other system to make outside calls. Tie line calls can be put on hold , transferred and c onferenced in the same manner as ar e other outside calls. • Lift the handset or press the SPK or MONIT OR key . • Dial the tie line access code or press the tie line key . • When you receiv e dial tone from the other system, you can dial [...]

TEAR HERE CALLER ID SPECIAL FEA TURES INVESTIGA TE Inv estigate allows selected stations with a special class of service to investi- gate any call in progr ess. If CID information is av ailable for an incoming call, you will know to whom this station user is speaking. For out going calls, you can see the number that was dialed. After investigating [...]

10 SY STEM ADMINISTR A T OR PROGRAMMING CUST OMER LEVEL AC CESS Before an y customer programs can be accessed , you must first open system pro- gramming using the passcode you ha ve been assigned . Y ou must use a display keyset. Should it become necessar y to change this passcode , see your ser vice com- pany . • While on-hook, press TRSF and th[...]

12 11 CHANGING FEA TURE P ASSC ODE Y ou can change individual feature passcodes . This program is used to change the passcodes for sev eral features . These features are the follo wing: RING PLAN SER- VICE, DISA ALARM, ALARM CLEAR, and AA RECORD . Note: Each passcode is four digits long. Each digit can be 0 to 9. PROGRAM KEYS UP & DOWN - Selec [...]

4. Press TRSF to store and exit programming OR press SPK to store and advance to the next program NO TE: Director y information is alwa ys 11 characters. DEF A UL T DA T A: NONE Names are written using the keypad . Each press of a key will select a character . Pressing the dial pad key mo ves the cursor to the next position. For example , if the di[...]

iDCS / ITP / DS 5000 KE Y SET S C OUNT 1 2 3 4 5 DIAL 0 < > . ) 0 DIAL 1 space ? , ! 1 DIAL 2 A B C @ 2 DIAL 3 D E F # 3 DIAL 4 G H I $ 4 DIAL 5 J K L % 5 DIAL 6 M N O ^ 6 DIAL 7 P Q R S 7 DIAL 8 T U V , 8 DIAL 9 W X Y Z 9 DIAL , := [ ] , 1. When the character you want appears on the same dial pad key as the previ- ous character , press UP to[...]

18 17 PROGRAM SY STEM SPEED DIAL NUMBERS The system list starts with 200 numbers and can be increased in blocks of ten. The system may ha ve either 500 or 950 maximum depending on the setting in MMC 861. See your service company to increase or decr ease the system list. The speed dial codes are 500 – 999 or 050 – 999. Each speed dial number con[...]

20 19 4. Press the F key to t oggle to P ro gr am SYS SPEED NAME S yst em S p eed D ial N ames , step 3 t o 505: enter the name 5. Press TRSF to store and exit programming OR press SPK to store and advance to the next program DEF A UL T DA T A: NO SPEED NUMBERS ASSIGNED PROGRAM SY STEM SPEED DIAL NAMES This program is used to assign a char acter na[...]

22 21 PROGRAM PERSONAL SPEED DIAL NUMBERS FOR O THER ST A TIONS Individual station users can program their own numbers , but in cases where this is not practical, or for single line telephone users , this program allows a system administrator to view or change an y station ’ s speed dial numbers. The station speed dial codes are 00–49 or 000–[...]

24 23 4. Dial the location number (e.g ., 05 ) OR [205] SPEED DIAL press UP or DOWN to select the location 05: _ and press the right soft key to move the cursor OR press the left soft key to return to step 2 5. Enter the trunk access code (e .g., 9 ) [205] SPEED DIAL follow ed by the number to be dialed 05 : 9-4264100_ (e.g ., 4264100 ) OR press th[...]

26 25 KEYP AD - Used to enter characters. HOLD - Press t o clear entr y . Open customer programming and follow the instructions below . A CTION DISPLA Y 1. Press TRSF and then dial 715 PGM.MESSAGE (01) Display shows the first message GIVE ME THE CALL 2. Dial in the message number (e.g ., 11 ) PGM.MESSAGE (16) OR press UP or DOWN to scroll through E[...]

28 27 MANA GING KEY ASSIGNMENT S Y ou can view station key assignments and add extenders to some of the program- mable keys for easy one touch operation of frequently used f eatures. An extender is a number that makes an other wise general key very specific. Add- ing the digit “4” to a PAG E key defines this k ey for paging z one four . Adding [...]

30 29 PROGRAMMING A C C OUNT C ODES This program is used to add or change acc ount code entries. PROGRAM KEYS KEYP AD - Used to enter the account code (allowable digits 0–9). UP & DOWN - Used to select entr y number . FLASH & TRSF - Used to view and change only the used entries . SPK/RLS - Used to clear data. Open customer programming and[...]

31 2. Dial the station number (e.g ., 205 ) OR [205] N O ANS FWD press UP or DOWN key to select the 010 SEC station and press the right soft key OR OR press ANS/RLS to select all stations [ALL] N O ANS FWD and press the right soft key 010 SEC 3. Press UP or DOWN key to selec t the [205] D TMF DUR. station timer and press the right soft key 0100 MS [...]

34 CUST OMER SET REL OCA TION This program is used to swap inf ormation associated with two stations . All assign- ments such as trunk ring, station group, station COS, station speed dial etc. will fol- low this program. 18 button k eysets and 28 button keysets can be ex changed. If incompatible set types are selected the system will provide an ERR[...]

36 35 SY STEM MAINTENANCE ALARMS The OfficeSer v 100, O fficeServ 500, and OfficeServ 7000 systems provide a feature that self-checks for any failur es. I f a failure does occur in the software or hardware , a fault error will be generated and buff ered to an alarm report. During an alarm state every phone with an assigned SYSTEM ALARM button will [...]