Tektronix 220e manual

User Manual Phaser™ 220i and Phaser™ 220e Color Printers First printing December 1993 070-8869-00[...]

Copyright © 1993 by T ektronix, Inc., W ilsonville, Oregon. Printed in the United States of America. All rights reserved. Contents of this publication may not be r eproduced in any form without permission of T ektronix, Inc. This instrument, in whole or in part, may be protected by one or mor e U.S. or foreign patents or patent applications. Infor[...]

Users saf ety summary T erms in manual: CAUTION Conditions that can result in damage to the pr oduct. W ARNING Conditions that can result in personal injury or loss of life. P ower source: Do not apply more than 250 volts RMS between the supply conductors or between either supply conductor and ground. Use only the specified power cor d and connect[...]

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User Manual v Contents 1 Introduction 2 Getting Set Up At a glance 2-1 Setting up the printer 2-2 What you get with your printer 2-2 Installing the optional lower tray assembly 2-4 Removing the packing material from inside the printer 2-6 Install the transfer roll 2-7 Adding paper or transparencies 2-8 Connecting the printer 2-12 Printer ports 2-12[...]

vi Phaser 220i and Phaser 220e Color Printers Setting up PC ports (DOS) 2-28 Parallel port setup 2-28 Serial port setup 2-29 What next? 2-30 3 Printing Printing from a Macintosh 3-1 Printing from a PC (Windows) 3-3 Printing from a PC (DOS) 3-4 Printing from a workstation 3-5 Margins and print area 3-6 Perforated paper and transparencies 3-6 Non-per[...]

User Manual vii 4 Caring for Your Printer Overview 4-1 Importance of cleaning 4-1 When to clean 4-2 Cleaning kit 4-3 Cleaning the printer (with every transfer roll change) 4-4 Cleaning the thermal head and transfer roll guide 4-4 Cleaning the paper-feed rollers 4-5 Cleaning the paper-pick rollers 4-6 Cleaning the printer (every 5000 prints) 4-10 Cl[...]

viii Phaser 220i and Phaser 220e Color Printers Printer doesn't appear in the Chooser 6-7 READY light blinks, but the file does not print 6-7 MEDIA light blinks, and no print is produced 6-7 Print job does not finish (the printer times out) 6-7 Media problems 6-8 Frequent paper-picking errors 6-8 Frequent paper jams 6-8 You feel resistance whe[...]

User Manual ix A Technical Notes Printer ports A-1 Parallel port A-1 Serial port A-3 Serial port signals A-4 Specifications A-5 B Expanding Your Printing System Upgrade kits B-1 Advantages of adding memory B-2 Adding a hard disk for font storage (Phaser 220i only) B-3 Compatible hard disks B-3 Requirements for adding a hard disk B-3 Connecting one [...]

x Phaser 220i and Phaser 220e Color Printers[...]

User Manual 1-1 Chapter 1 Introduction The T ektr onix Phaser 220i and Phaser 220e are thermal-wax color printers that provide superior quality A/Letter-size and A4-size color prints. Both printers provide color printing at speeds up to two pages per minute. Both printers are P ANTONE Color appr oved and include T ekColor imaging enhancements. Both[...]

1 Introduction 1-2 Phaser 200i and Phaser 200e Color Printers Phaser 220 printers work with Macintosh computers, IBM Personal Computers and compatibles, and various workstations. Y ou can print fr om several computers at the same time because the Phaser 220 printers support simultaneous input through serial, parallel, and LocalT alk ports. W ith th[...]

User Manual 2-1 Chapter 2 Getting Set Up At a glance T o install your printer , perform the steps listed her e. The following pages provide detailed installation instr uctions. If you used the pictorial installation instructions, you have alr eady performed Steps 1 and 2. Begin with Step 3; turn to “Installing a driver on your computer” on page[...]

2 Getting Set Up 2-2 Phaser 220i and Phaser 220e Color Printers Setting up the printer What y ou g et with y our printer 1. Lower tray assembly (optional) 2. Paper tray(s) 3. Sample transfer roll 4. Power cord 5. Getting Started envelope 6. Cleaning kit 7. User manual 8. Supplies information sheet 9. T ranspar encies 10. Thermal-transfer paper 11. [...]

Getting Set Up 2 User Manual 2-3 4 8 6 7 5 9 10 8869-2 11 12 3 Transfer Roll Cleaning Kit Supplies Reference Manual User Manual 13 Network Manual 14 2 Transparency Sample 1 Paper Sample Getting Started[...]

2 Getting Set Up 2-4 Phaser 220i and Phaser 220e Color Printers Installing the optional lower tra y assembl y An optional lower tray assembly is available with both Phaser 220 printers; with the optional lower tray assembly , you can print from two trays. Note The printer weighs about 18 kg. (40 lbs.). Observe standard precautions for lifting heavy[...]

Getting Set Up 2 User Manual 2-5 If you have a lower tray assembly , install it by performing these steps: 1. Place the printer on top of the lower tray assembly . 2. Make sure that the left and right alignment pins fi t in the holes in the base of the printer . 3. Plug the lower tray assembly cable into the printer . 4. T o move the printer , use[...]

2 Getting Set Up 2-6 Phaser 220i and Phaser 220e Color Printers Remo ving the packing material fr om inside the printer 1. Remove the packing tape from the top and fr ont covers. 2. Press the button; open the top cover . 3. Remove the shipping material fr om the sides of the drum. (Keep all shipping material for storing or shipping the printer). 88[...]

Getting Set Up 2 User Manual 2-7 Install the transfer r oll Note ColorCoat transfer rolls ar e used with common laser paper; black and 3-color transfer rolls ar e used with T ektr onix transparencies, thermal-transfer paper , and perforated premium laser paper . W ith the top cover still open, install the transfer r oll: 1. Remove the transfer roll[...]

2 Getting Set Up 2-8 Phaser 220i and Phaser 220e Color Printers Adding paper or transparencies Unpack the paper tray . Be sure to r emove all adhesive tape. Note The printer uses a different paper tray for each paper size (Letter , Letter-perforated, A4, A4-perforated). The trays are not adjustable. 1. If you are using a tray for perforated paper o[...]

Getting Set Up 2 User Manual 2-9 3. Fan the paper or transparencies. 4. Load perforated paper or transpar encies with the perforations toward the fr ont of the tray . 5. Place paper or transparencies in the tray under the hooks . Load transparencies with the film side up. Load thermal-transfer paper with the shiny side up (not applicable for plain[...]

2 Getting Set Up 2-10 Phaser 220i and Phaser 220e Color Printers 6. If your printer has a single paper tray , push the paper tray into the slot. 6 8869-23[...]

Getting Set Up 2 User Manual 2-11 7. If your printer has a lower tray assembly: a. Install a tray in the lower slot. b. Open the door to install a tray in the upper slot. 8869-4 7a 8869-5 7b[...]

2 Getting Set Up 2-12 Phaser 220i and Phaser 220e Color Printers Connecting the printer Printer por ts Both the Phaser 220i and Phaser 220e printers accept data thr ough these ports: ■ LocalT alk ■ Parallel ■ Serial (RS-232) The Phaser 220i has a SCSI port, which is used only for connecting an external hard disk. Refer to “Adding a har d di[...]

Getting Set Up 2 User Manual 2-13 LocalT alk connection Y ou can make LocalT alk connections between the printer and a single computer or on a LocalT alk network using a daisy-chain setup. If your LocalT alk installation is complex, or if you need assistance, contact your network system administrator . LocalT alk connectors and cables ar e availabl[...]

2 Getting Set Up 2-14 Phaser 220i and Phaser 220e Color Printers Connecting the printer to a single computer using LocalT alk Y ou can use LocalT alk connectors and cables to connect the printer directly to your computer , without connecting it to any other network. Make sure that the printer is turned off before making any LocalT alk connections. [...]

Getting Set Up 2 User Manual 2-15 P arallel connection 1. Connect a parallel interface cable to your computer and to the printer's parallel port. 2. If you have no other connections to make, turn immediately to “Connecting the power and turning on the printer” on page 2-19. After you turn on the printer and install a driver on your compute[...]

2 Getting Set Up 2-16 Phaser 220i and Phaser 220e Color Printers Serial connection 1. Connect a serial interface cable to your computer and to the printer's serial port. Use a null-modem cable (if you need to order a cable, see the supplies information sheet that is shipped with the printer). 2. Set the rear panel DIP switch(es) for the baud r[...]

Getting Set Up 2 User Manual 2-17 Note With the serial port set for variable baud rate, the default baud rate is 9600, however , you can change the baud rate to a setting other than 9600. For details, refer to the manual Phaser 220 Drivers and Utilities Printing Reference. If you have no other connections to make, turn to the topic “Connecting th[...]

2 Getting Set Up 2-18 Phaser 220i and Phaser 220e Color Printers Ethernet connection (Phaser 220i only) Ethernet is a communication standar d that supports very high speed data transmission. For complete information on installing the Phaser 220i on Ethernet networks, refer to the manual Network Utilities for Phaser Color Printers . The Phaser 220e [...]

Getting Set Up 2 User Manual 2-19 Connecting the power and turning on the printer 1. Plug the power cord into the printer and into a gr ounded outlet. 2. T urn on the printer . When you turn on the printer , it executes a series of self-tests to determine if there ar e any problems. After running self-tests, the printer prints sample prints, if sam[...]

2 Getting Set Up 2-20 Phaser 220i and Phaser 220e Color Printers Front panel at po wer-up All indicators light briefly and immediately go out, except POWER and READY , which remain on for about 10 seconds. Then the READY indicator blinks while the POWER indicator remains on and the self-tests ar e run. When both POWER and READY ar e on steady (not[...]

Getting Set Up 2 User Manual 2-21 Rear panel at power -up During the first 40 - 60 seconds of the power -up sequence, the rear -panel status indicator ( 1 ) goes on and of f periodically . After about 40 - 60 seconds, the status indicator blinks continuously , indicating that the printer is ready for normal operation. Sample prints After the self-[...]

2 Getting Set Up 2-22 Phaser 220i and Phaser 220e Color Printers Startup page When sample prints are disabled, the printer pr oduces a startup page after the self-tests run successfully , if the startup page is enabled. The printer takes from 15 to 45 seconds to print the startup page, depending on the type of transfer roll installed. The READY ind[...]

Getting Set Up 2 User Manual 2-23 Installing a driver on y our computer Phaser 220 drivers and utilities diskettes Packaged with your printer are the Phaser 220 drivers and utilities diskettes for PC and Macintosh. For complete details on the contents of the Phaser 220 drivers and utilities diskettes and how to use them, r efer to the manual Phaser[...]

2 Getting Set Up 2-24 Phaser 220i and Phaser 220e Color Printers 8. Select your printer and click on OK . 9. The driver software you need is automatically installed. 10. Assign the printer to a port: a. Select the printer from the list of installed printers. b. Choose the Connect button to display the Connect dialog box. c. Set the T ransmission Re[...]

Getting Set Up 2 User Manual 2-25 Note If you are using W indows 3.1, you can use the Phaser 220 with the standard Microsoft W indows PostScript driver (with a WPD file). With the standard driver , you get the printer page size information, but you do not get color corrections and other PostScript Level 2 features; those featur es are only availab[...]

2 Getting Set Up 2-26 Phaser 220i and Phaser 220e Color Printers Macintosh users Install the Phaser 220i or Phaser 220e driver onto your Macintosh to make the best use of the printer . Phaser 220i and Phaser 220e drivers allow you to select T ektr onix Phaser page sizes, upper and lower paper trays, and color adjustments. The driver works under Mac[...]

Getting Set Up 2 User Manual 2-27 W orkstation user s The files on the Phaser 220 utilities diskettes ar e in PC format and can be used by Unix workstations to contr ol T ektronix printer featur es. They are also available through electr onic mail (see the manual Phaser 220 Drivers and Utilities Printing Reference for details). Y ou can copy these[...]

2 Getting Set Up 2-28 Phaser 220i and Phaser 220e Color Printers Setting up PC por ts (DOS) P arallel por t setup If you are using the printer's parallel port, you should disable timeouts on your computer's parallel port. Disabling timeouts ensur es that large files will print, even if data transmission is slow . The DOS MODE command is [...]

Getting Set Up 2 User Manual 2-29 Serial port setup If you are using the serial port, you must set up your computer's serial port parameters to match the way you set the printer's serial port parameters. Under DOS, use the MODE command to set up your computer's serial port: ■ If you set up the printer's serial port for variabl[...]

2 Getting Set Up 2-30 Phaser 220i and Phaser 220e Color Printers What ne xt? ■ Once you have set up all the har dware and connectors, installed the software on your computer , and turned on the power , you are ready to print. Chapter 3, “Printing,” contains useful information on printing features such as color adjustment, fonts, and printing [...]

User Manual 3-1 Chapter 3 Printing Printing fr om a Macintosh 1. Make sure that the T ektronix printer driver for the Macintosh has been installed. 2. Select the driver: a. Select Chooser from the Apple menu. b. Select the T ektr onix driver by clicking on the Phaser 220 printer icon. (If it did not appear in the list of drivers, r estart your Maci[...]

3 Printing 3-2 Phaser 220i and Phaser 220e Color Printers 3. T o print a file, use the Page Setup and Print commands fr om the File menu within your application: a. In the Page Setup dialog box, select the desired T ektronix paper size so that the application uses the corr ect margins for the printer . T o see the T ektronix paper sizes in the Pag[...]

Printing 3 User Manual 3-3 Printing fr om a PC (Windows) 1. Make sure that the W indows printer driver has been installed. 2. Click on the Printer Setup command from the File menu (or the similar command in your application). Select T ek Phaser 220 (T ekColor) from the list. If you have pr eviously set the printer as the default printer , it will a[...]

3 Printing 3-4 Phaser 220i and Phaser 220e Color Printers Printing fr om a PC (DOS) 1. Set up the printing options in your application softwar e for a color printer driver and a communications port. Refer to your application software user manual for details on how to make these selections. 2. Select the printer driver for the Phaser 220i or Phaser [...]

Printing 3 User Manual 3-5 Printing fr om a workstation Y ou send files to this printer as you would any PostScript printer such as the Apple LaserW riter II NTX. W orkstation users can print fr om any application that generates PostScript (Level 1 or 2), HP-GL, or PCL5. Sun and SGI users can use T ektronix' Unix Phaser Print software with T [...]

3 Printing 3-6 Phaser 220i and Phaser 220e Color Printers Mar gins and print area When the printer places an image on paper , the image is a bit smaller than the paper size. Y ou may need to adjust the page margins in your application software to match the print ar ea. P erforated paper and transparencies Use T ektr onix perforated paper or transpa[...]

Printing 3 User Manual 3-7 Non-perf orated plain paper This illustration shows the lar gest image areas for non-perforated plain paper . All margins ar e 5 mm (0.2 in.), except the bottom margin (21 mm for A4-size, 0.83 in. for A-size). Note The standard trays supplied with the printer are for T ektr onix perforated paper and transparencies; they a[...]

3 Printing 3-8 Phaser 220i and Phaser 220e Color Printers Using tw o paper trays Note When using a printer with a lower tray assembly , make sure that the door covering the upper slot is closed before you try to make a print from the lower tray . Y ou cannot print from the lower tray with the door open. Y ou can select the Upper or Lower tray by us[...]

Printing 3 User Manual 3-9 Selecting driver features Y ou can use the Phaser 220i or Phaser 220e drivers to select Phaser 220 features: ■ Page sizes ■ Paper tray ■ Color adjustments ■ Print modes For complete instructions on installing and using the Phaser 220 drivers, see the manual Phaser 220 Drivers and Utilities Printing Reference . Get[...]

3 Printing 3-10 Phaser 220i and Phaser 220e Color Printers Print modes The printer has three driver -selectable print modes: ■ Standard mode is the default. It provides high-quality 300 x 300 dpi prints with the fastest print time. ■ Enhanced mode provides impr oved 300 x 300 dpi prints; print time is increased by 10 seconds over Standard mode.[...]

Printing 3 User Manual 3-11 Color correction There ar e several ways to correct colors on your prints: ■ Using a printer driver or a utility file. For details on making color corr ections through a printer driver or a utility file, refer to Phaser 220 Drivers and Utilities Printing Reference . ■ Using the color correction switches on the prin[...]

3 Printing 3-12 Phaser 220i and Phaser 220e Color Printers Fonts Resident typefaces (P ostScript) The standard Phaser 220i supports all typefaces shown. The Phaser 220e ships with 17 fonts; additional fonts can be added by adding Option 1F or the equivalent upgrade kit, 4680F1F . 1. Resident typefaces for Phaser 220e without Option 1F . 2. Addition[...]

Printing 3 User Manual 3-13 Resident typefaces (PCL5) In PCL5 mode (HP LaserJet III emulation), the printer supports Courier , T imes, and Universe typefaces in the following styles and str oke weights: medium, bold, italic medium, and bold italic. Downloading f onts The printer accepts T ype 1, T ype 3, and T rueT ype downloadable fonts including [...]

3 Printing 3-14 Phaser 220i and Phaser 220e Color Printers Printer languages: P ostScript, HP-GL, PCL5 W ith Adobe IntelliSellect™ technology , Phaser 220 printers can automatically sense the language of the print job and pr ocess it accor dingly . This is called automatic language selection . Y ou can also set up any printer port to receive one [...]

Printing 3 User Manual 3-15 Printing with HP-GL 1. Use automatic language selection or change the printer port’s language from PostScript to HP-GL. 2. Set up the printing options in your application by selecting a printer driver that supports the 7475A plotter . 3. Print from your application as usual. Changing the HP-GL default settings The prin[...]

3 Printing 3-16 Phaser 220i and Phaser 220e Color Printers Printing hints Getting the largest printed picture Use the T ektr onix Phaser 220i or Phaser 220e driver and perforated paper or transparencies to get the lar gest print areas. Y ou may also have to adjust the margins in your application softwar e. Wh y should I use perforated paper? By usi[...]

User Manual 4-1 Chapter 4 Caring for Your Printer Overview T o ensur e the best print quality and the most reliable printer operation, follow these two simple guidelines: ■ Use only T ektr onix transparencies and transfer r olls. When printing with a 3-color or black transfer r oll, use only T ektr onix thermal-transfer paper . When printing with[...]

4 Caring for Your Printer 4-2 Phaser 220i and Phaser 220e Color Printers When to c lean Every time you replace the transfer r oll, clean these printer parts: ■ Thermal head and transfer r oll guide ■ Paper-feed r ollers ■ Paper-pick r ollers Clean these printer parts every 5,000 prints, or as needed to pr event smudging on prints: ■ T ransf[...]

Caring for Your Printer 4 User Manual 4-3 Cleaning kit A cleaning kit comes with the printer . The cleaning kit contains these items: ■ Lint-free cleaning wipes ■ A plastic bottle for isopropyl alcohol ■ A cleaning tray for cleaning paper -pick rollers ■ Cleaning instructions (you may use those instructions, or follow the instructions in th[...]

4 Caring for Your Printer 4-4 Phaser 220i and Phaser 220e Color Printers Cleaning the printer (with e ver y transf er r oll change) Perform the next three cleaning pr ocedures every time you r eplace the transfer roll. Note T urn off the printer before cleaning the thermal head and the paper-feed rollers. The printer must be turned on to clean the [...]

Caring for Your Printer 4 User Manual 4-5 Cleaning the paper -feed r ollers Caution Be careful not to scratch the curved plastic parts inside the front cover . Scratches in this ar ea could cause paper jams. 1. Slide out the front cover and r emove it. Dampen a lint-free cleaning wipe with isopropyl alcohol. 2. W ipe the paper-feed r ollers. Be sur[...]

4 Caring for Your Printer 4-6 Phaser 220i and Phaser 220e Color Printers Cleaning the paper -pick r ollers Make sure that the transfer r oll is installed before you begin this cleaning procedur e. T o clean the paper -pick rollers, you must use the cleaning tray fr om the cleaning kit. 1. T urn the printer of f, then on again. 2. Remove the paper t[...]

Caring for Your Printer 4 User Manual 4-7 4. Open the cleaning tray . 5. Dampen the pad on the cleaning tray with isopr opyl alcohol. Dampen the entire surface of the pad. 6. Slide the cleaning tray into the paper tray . As you slide the cleaning tray into position, press down the paper tray's metal plate slightly . When the cleaning tray is p[...]

4 Caring for Your Printer 4-8 Phaser 220i and Phaser 220e Color Printers 8. Slide the paper tray (containing the cleaning tray) into the slot. If your printer has a lower tray assembly , slide the tray into the lower slot. 9. Press the TEST button on the back of the printer for 3 seconds. The printer attempts to load paper , bringing the paper-pick[...]

Caring for Your Printer 4 User Manual 4-9 T o complete the paper -pick roller cleaning for printers with a lower tray assembly: 1. Remove the paper tray (containing the cleaning tray) fr om the lower slot. Dampen the pad on the cleaning tray again. 2. Insert the paper tray (containing the cleaning tray) into the upper slot. (Leave the lower slot em[...]

4 Caring for Your Printer 4-10 Phaser 220i and Phaser 220e Color Printers Cleaning the printer (e ver y 5000 prints) Perform the next three pr ocedures every 5000 prints. Note T urn off the printer before performing these thr ee cleaning procedur es. Cleaning the transfer r oll sensor pad 1. Press the button to open the top cover . 2. Remove the tr[...]

Caring for Your Printer 4 User Manual 4-11 3. Dampen a lint-free cleaning wipe with isopr opyl alcohol. W ipe the transfer roll sensor . 4. Leave the transfer roll out and the top cover open. Go on to the next procedur e. 8869-34 3 3[...]

4 Caring for Your Printer 4-12 Phaser 220i and Phaser 220e Color Printers Cleaning the drum 1. T o clean the drum, you must have the top cover open and the transfer roll r emoved. 2. Dampen a lint-free cleaning wipe with isopr opyl alcohol. W ipe the drum. Move the drum towar d the fr ont of the printer to access the entire surface of the dr um as [...]

Caring for Your Printer 4 User Manual 4-13 Cleaning the exit r ollers 1. Slide out the front cover and r emove it. 2. Dampen a lint-free cleaning wipe with isopr opyl alcohol. W ipe the exit-feed rollers. Be sur e to clean all three r ollers. It is not necessary to move the rollers as you clean; clean only the exposed surface of the rollers. 3. Rep[...]

4 Caring for Your Printer 4-14 Phaser 220i and Phaser 220e Color Printers[...]

User Manual 5-1 Chapter 5 Supplies Al wa ys use T ektr onix supplies T ektr onix supplies for the Phaser 220 printer are developed and tested as a total system : printer , transfer rolls, and media. These components work together to produce consistent, high-quality color images. Use only T ektr onix transparencies and transfer r olls. When printing[...]

5 Supplies 5-2 Phaser 220i and Phaser 220e Color Printers Using plain paper Note When printing on plain paper , the sound of the printer is louder than for thermal-transfer paper . This is normal. The Phaser 220 printers give prints on standar d laser paper the brilliant color quality previously available only with coated thermal-transfer papers. T[...]

Supplies 5 User Manual 5-3 Use the correct paper tra y for plain-paper printing If you use common laser paper for plain-paper printing, you must use a LETTER or A4 size paper tray . The standard trays supplied with the printer are for T ektronix perforated paper and transpar encies (they are labeled LETTER PERF and A4 PERF). LETTER and A4 trays for[...]

5 Supplies 5-4 Phaser 220i and Phaser 220e Color Printers Recommended paper types Observe the following guidelines when selecting plain paper for use with the printer: ■ Many types of Bond, T ext, and Book paper work well with the printer . For Bond paper , use a basis weight of 75 - 90 g/m 2 (20 - 24 lb.); 75 g/m 2 (20 lb.) is best. For Book pap[...]

Supplies 5 User Manual 5-5 The following table lists a selection of papers that pr ovide good results. Some office papers, especially in Eur ope, may be too rough to pr ovide good print quality . For best results on plain paper , use T ektronix perforated premium laser paper . Recommended paper types P aper Basis weight A ussedat Rey Rdeere y (F r[...]

5 Supplies 5-6 Phaser 220i and Phaser 220e Color Printers Handling supplies ■ Make sure that the paper trays ar e free of dust. Dust and dirt in a paper tray can be transferred to the paper , resulting in poor print quality . ■ Handle paper and transparencies at the edges to avoid fingerprints. ■ Store paper and transpar encies in the origin[...]

Supplies 5 User Manual 5-7 Remo ving a used transfer r oll Note Negative images of all prints remain on the used transfer r oll. If this is a security risk, dispose of the used transfer roll pr operly. Every time you replace a transfer r oll, you must clean three printer components. This cleaning is user car e that helps ensure r eliable operation [...]

5 Supplies 5-8 Phaser 220i and Phaser 220e Color Printers[...]

User Manual 6-1 Chapter 6 Troubleshooting Clearing transfer r oll jams 1. Push the button and open the printer's top cover . 2. Lift out the transfer roll. Check the r oll for tears and wrinkles. (If the roll is damaged, r eplace it with a new one.) Straighten the roll and put it back in. Make sure the transfer r oll is properly installed: the[...]

6 Troubleshooting 6-2 Phaser 220i and Phaser 220e Color Printers Clearing paper jams If a paper jam occurs, the JAM indicator comes on. Follow these steps to remove the jam: 1. Remove the paper tray(s). 2. Carefully r emove any jammed paper from the paper tray slot(s) and replace the tray(s). Caution Be careful not to scratch the curved plastic par[...]

Troubleshooting 6 User Manual 6-3 T o remo ve paper from the drum: 1. Push the button and open the printer's top cover . 2. Remove the transfer roll. Caution Be careful not to scratch the drum. Scratches can affect print quality . Note If you getting frequent jams when using thermal-transfer paper or transparencies, make sur e you are using T [...]

6 Troubleshooting 6-4 Phaser 220i and Phaser 220e Color Printers 3. T urn drum towar d the front of the printer until the edge of the paper is visible. Note If you have not yet found any paper jammed in the printer , the printer has failed to pick up the paper (reported as a paper jam). cleaning the paper-pick rollers should fix the pr oblem. See [...]

Troubleshooting 6 User Manual 6-5 Pr oblems and solutions If y ou can't make a print Note When using a printer with a lower tray assembly , make sure that the door covering the upper slot is closed before you try to make a print from the lower tray . Y ou cannot print from the lower tray with the door open. Printer not operating Make sure you [...]

6 Troubleshooting 6-6 Phaser 220i and Phaser 220e Color Printers T o verify that your computer can communicate with the printer , use one of these methods: ■ If you have a Macintosh, make sur e you have the correct driver installed and that you have selected the printer in the Chooser . If the printer's name does not appear in the Chooser , [...]

Troubleshooting 6 User Manual 6-7 Printer doesn't appear in the Chooser Make sure the printer is turned on and the cables ar e correctly attached. Check the termination (refer to the documentation for your Ethernet adapter or LocalT alk connector for information on termination). Make sure you have the corr ect zone selected in the Chooser befo[...]

6 Troubleshooting 6-8 Phaser 220i and Phaser 220e Color Printers Media pr oblems Frequent paper-pic king errors Be sure to fan the paper or transpar encies befor e installing them in the paper tray . This is especially important for transparencies and perforated paper . If you still experience paper-picking err ors, clean the paper-pick r ollers. F[...]

Troubleshooting 6 User Manual 6-9 Pr oblems with image size and position Off-set images Check your application for corr ect image sizing. Cut-off images Check your application for image sizing. If you are using non-perforated plain paper , make sure you are using a Phaser 220 driver and have selected Letter or A4 as the paper size. If you select Le[...]

6 Troubleshooting 6-10 Phaser 220i and Phaser 220e Color Printers Print quality pr oblems Plain paper prints have dull, faded colors and significant dr opout If plain paper prints have dull, faded colors and significant dr opout (areas where the wax does not adher e to the paper), make sure that you ar e using a ColorCoat™ transfer roll; the th[...]

Troubleshooting 6 User Manual 6-11 Black-and-white instead of color ■ Make sure that a color transfer r oll is installed in the printer . ■ If you have a Macintosh, make sur e you are using the Phaser 220i or Phaser 220e driver or the latest Apple LaserW riter printer driver (version 6.0.7 or higher), which supports color PostScript. Make sure [...]

6 Troubleshooting 6-12 Phaser 220i and Phaser 220e Color Printers Star tup page prints e ven though it is disabled The printer's power-up self-test can detect pr oblems that do not necessarily make the printer completely inoperable. Examples of these non-fatal err ors include faulty printer ports and some memory failur es. If the printer detec[...]

Troubleshooting 6 User Manual 6-13 Generating the configuration page The Phaser 220 can generate a configuration page that contains useful information for installation and tr oubleshooting. There ar e two ways to generate the configuration page: ■ Use the printer ’ s rear panel DIP switches. 1. Set Switches 2, 3, and 4 down. 2. After about ?[...]

6 Troubleshooting 6-14 Phaser 220i and Phaser 220e Color Printers Whom to call f or help Call your dealer or a T ektronix sales repr esentative for assistance, or in the U.S.A. and Canada, call the Customer Support Hot Line at T ektronix at 1-800-835-6100 . The Customer Support Hot Line is staf fed from 6:00 am to 5:00 pm Pacific T ime. T o avoid [...]

Troubleshooting 6 User Manual 6-15 T o or der a technical support catalog listing all available HAL articles, call (503) 682-7450 directly fr om any phone (24 hours/day , fr om anywhere in the world). In the United States and Canada, call toll-fr ee 1-800-835-6100 (6:00 am — 5:00 pm, PST) and ask to be transferr ed to HAL. T o or der a HAL catalo[...]

6 Troubleshooting 6-16 Phaser 220i and Phaser 220e Color Printers[...]

User Manual 7-1 Chapter 7 Front and Rear Panels Rear panel (Phaser 220e) 1. Status indicator 2. DIP switches 3. LocalT alk connector 4. Serial connector 5. Parallel connector 8869-10 Phaser 220e 1 23 4 5[...]

7 Front and Rear Panels 7-2 Phaser 220i and Phaser 220e Color Printers Rear panel DIP switc hes (Phaser 220e) In this table, D indicates that the switch is down ; U indicates that the switch is up . Phaser 220e rear panel DIP switc hes Switch Function Settings 1 Reset/run Up : The printer resets and does not accept data while the s witch is in this[...]

Front and Rear Panels 7 User Manual 7-3 Note If your printer is on a network and you have changed rear panel Switches 2, 3, and 4 for color correction, make sur e you tell other users on the network, since the color correction affects all prints made with non-T ektronix drivers or the Use Printer Setting option in the T ektronix drivers. Color corr[...]

7 Front and Rear Panels 7-4 Phaser 220i and Phaser 220e Color Printers Rear panel DIP switc hes (Phaser 220i) Phaser 220i rear panel DIP switc hes Switch Function Settings 1 Reset/run Up : The printer resets and does not accept data while the s witch is in this position. Down . The pr inter runs a self-test, then proceeds to run nor mally . Leav e [...]

Front and Rear Panels 7 User Manual 7-5 Note If your printer is on a network and you have changed rear panel Switches 8 or 9, make sure you tell other users on the network, since the switches affect all prints made with non-T ektronix drivers or the Use Printer Setting option in the T ektronix drivers. Color correction selections made in the Phaser[...]

7 Front and Rear Panels 7-6 Phaser 220i and Phaser 220e Color Printers Fr ont panel (Phaser 220i and Phaser 220e) Indicator On Blinking Off PO WER The POWER s witch is on. Not applicable . The PO WER switch is off , the printer is unplugged, or the power supply has f ailed. READ Y The pr inter is ready f or operation. The printer is processing or p[...]

User Manual A-1 Appendix A Technical Notes Printer por ts P arallel por t The printer has a standard unidir ectional, byte-wide parallel, synchronous port. When you use the parallel port, be sur e to type this command at the PC (if LPT1 is not available, use LPT2 ): MODE LPT1:,,P The table on the next page shows the parallel port's connected p[...]

A Technical Notes A-2 Phaser 220i and Phaser 220e Color Printers Parallel port signal descriptions Signal name Pin # Return pin Signal source Description DSTRB- 1 19 Host Pulsed low f or .5 microseconds; clocks data into printer D A T A1 2 20 Host P ositive true data input D A T A2 3 21 Host P ositive true data input D A T A3 4 22 Host P ositive tr[...]

Technical Notes A User Manual A-3 Serial por t Phaser 220i and Phaser 220e serial ports pr ovide an RS-232 interface connection to PC's and other hosts. The serial port has these built-in default settings. Some PC's and Unix hosts do not support Space parity . Usually they accept parity values of odd , even , or none . Therefor e the clos[...]

A Technical Notes A-4 Phaser 220i and Phaser 220e Color Printers Serial port signals The table shows the Phaser 220i and Phaser 220e serial port's connected pins. The other pins are not connected. Serial port signal descriptions Signal name Pin number Printer I/O Description SGnd 1 - Shield ground TxData 2 Out T ransmitted data RxData 3 In Rec[...]

Technical Notes A User Manual A-5 Specifications T emperature Operating: 15 o C to 35 o C (59 o F to 95 o F) Non-operating: 0 o C to 40 o C (32 o F to 104 o F) Storage: (without paper , transparencies, or transfer r oll): -20 o C to +60 o C (-4 o F to +140 o F) Humidity Operating: 20% to 80% Relative Humidity , non-condensing Non-operating: 10% to[...]

A Technical Notes A-6 Phaser 220i and Phaser 220e Color Printers Dimensions with lower tray assembly Height: 36.8 cm (14.5 ins.) Depth: 47.6 cm (18.8 ins.) Width: 34.0 cm (13.4 ins.) W eight without lower tray assembly 18.1 kg (40 lbs.) W eight with lower tray assembly 23.6 kg (52 lbs.) Printing 300 x 300 dots-per-inch (Standar d mode) 300 x 300 do[...]

Technical Notes A User Manual A-7 Standard transfer roll capacities Black transfer roll: 880 prints 3-Color transfer roll: 342 prints ColorCoat™ transfer roll: 214 prints Safety and emissions standards FCC Part 15, Subpart J “Class B” verified. VDE 0871 Class B, verified. CISPR 22 Class B, verified UL 1950, listed. CSA 220, certified. EN6[...]

A Technical Notes A-8 Phaser 220i and Phaser 220e Color Printers[...]

User Manual B-1 Appendix B Expanding Your Printing System Upgrade kits 4690F4M 4-Mbyte SIMM for adding memory . ( See “Advantages of adding memory” on page B-2. 4681FT A Lower tray assembly with A-size (U.S.) paper tray . For metric A4-size paper tray , order 4681FT A Option 01. 4681F1F Font SIMM (Phaser 220e only; adds 22 fonts for a total of [...]

B Expanding Your Printing System B-2 Phaser 220i and Phaser 220e Color Printers Ad v antages of adding memory The following table summarizes the memory configurations for Phaser 220 printers: The total amount of memory installed in the printer is r eported on the startup page and on the configuration page. In general, more memory impr oves throug[...]

Expanding Your Printing System B User Manual B-3 Adding a har d disk f or f ont storage (Phaser 220i only) W ith the Phaser 220i, you can connect one or mor e Small Computer System Interface (SCSI) external hard disks to the printer and use them for additional font storage. Once you download a font to the external disk, the font remains ther e unti[...]

B Expanding Your Printing System B-4 Phaser 220i and Phaser 220e Color Printers Initialization -- Unless the disk is already formatted for operation with a PostScript printer , you have to initialize (format) the disk after connecting it to the printer . The Phaser 220 diskettes contain utilities to help you initialize the disk and download fonts t[...]

Expanding Your Printing System B User Manual B-5 Connecting one disk Make sure that the computer , printer , and external disk are turned off befor e you connect or disconnect a SCSI cable. 1. Phaser 220i printer with a built-in SCSI terminator 2. SCSI port 3. External disk SCSI port 4. T erminator (not r equired if the disk has a built-in terminat[...]

B Expanding Your Printing System B-6 Phaser 220i and Phaser 220e Color Printers Connecting m ultiple disks Make sure that the computer , printer , and external disks are turned off before you connect or disconnect a SCSI cable. 1. Phaser 220i printer with a built-in SCSI terminator 2. SCSI port 3. External disks 4. T erminator (not r equired if the[...]

User Manual C-1 Appendix C Moving Your Printer Changing the line v oltage If you move the printer to a country that uses a line voltage dif ferent fr om the printer's factory setting, you can change the line voltage to the appropriate setting by using the line voltage selector switch. Do not plug in the printer until the line voltage selector [...]

C Moving Your Printer C-2 Phaser 220i and Phaser 220e Color Printers Repac king your printer 1. T urn of f the printer; remove all cor ds and cables. 2. Push the button to open the top cover . Note T o keep your warranty valid, you must ship the printer in its T ektronix shipping box. Call T ektronix if you need a r eplacement box. Also, if you are[...]

Moving Your Printer C User Manual C-3 6. If the printer has a lower tray assembly , make sure that the lower tray assembly cable is disconnected. 7. Lift the printer up and away from the lower tray assembly . 8. Repack the printer in the T ektronix shipping box. Keep the printer level when moving. 8869-42 7 6 7[...]

C Moving Your Printer C-4 Phaser 220i and Phaser 220e Color Printers[...]

User Manual D-1 Appendix D Regulatory Information Canadian EMC (Electr omagnetic Compatibility) regulatory standards ■ This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus set out in the Radio Interference Regulations of the Canadian Department of Communications. ■ Le présent appareil numé[...]

D Regulatory Information D-2 Phaser 220i and Phaser 220e Color Printers Dec laration of conformity T ektr onix, Inc. Graphics Printing and Imaging Division P .O. Box 1000 W ilsonville, Oregon 97070-1000 U.S.A. declares, under our sole r esponsibility , that the products Phaser 220i and Phaser 220e to which this declaration relates, ar e in conformi[...]

Regulatory Information D User Manual D-3 FCC Class B de vice (f or 115 V A C equipment) The equipment described in this manual generates and uses radio fr equency energy . If it is not installed and used pr operly in strict accordance with T ektr onix' instructions, it may cause interfer ence with radio and television reception. This equipment[...]

D Regulatory Information D-4 Phaser 220i and Phaser 220e Color Printers Material Safety Data Sheet Proper management of envir onmental resources pr otects the well-being of our employees, customers, shareholders, and the communities we ar e a part of worldwide. T ektronix establishes and maintains sound envir onmental management practices to accomp[...]

Regulatory Information D User Manual D-5 Section III – Hazar ds identification Potential Health Effects: Eyes: Non-irritating. Skin: Non-irritating. Inhalation: Not considered a r oute of exposure. Ingestion: Not considered a r oute of exposure. Section IV – First aid measures This material is a coated film. No medical emer gency is foreseen [...]

D Regulatory Information D-6 Phaser 220i and Phaser 220e Color Printers Section VIII – Exposure contr ol – personal pr otection Exposure Guidelines: No PEL or TL V established. Engineering Controls: No special controls necessary . Eye Protection: None needed. Skin Protection: None needed. Section IX – Ph ysical and chemical pr oper ties Appea[...]

Regulatory Information D User Manual D-7 Section XV – Regulatory information SARA T itle III: 31 1/312 Hazard Categories: None applicable. 313 Reportable Ingredients: None. California Prop. 65: None of the components of this film appear on the California Proposition 65 list of chemicals known to cause cancer or repr oductive toxicity . Canadian [...]

D Regulatory Information D-8 Phaser 220i and Phaser 220e Color Printers[...]

User Manual Index-1 Index Numerics 451 1A 2-18 A AppleT alk 2-13 automatic language switching 3-14 AutoSelect 3-8 B baud rate, setting A-3 black and white 6-11 C Chooser printer doesn't appear 6-7 select printer 3-1 cleaning 4-1 drum 4-12 exit rollers 4-13 kit 4-3 paper-feed rollers 4-5 paper-pick rollers 4-6 to 4-9 thermal head 4-4 transfer r[...]

Index-2 Phaser 220i and Phaser 220e Color Printers indicators at power-up 2-20 front panel 7-6 rear panel 2-21 installation connecting the printer 2-12 to 2-22 installing drivers 2-23 to 2-26 setting up PC ports 2-29 setting up the printer 2-6 to 2-11 ISO 1-1 J JAM indicator 7-6 L language switching 3-14 line voltage selector switch C-1 line voltag[...]

User Manual Index-3 ports, computer 2-28 , 2-29 ports, printer Ethernet 2-12 , 2-18 LocalTalk 2-13 parallel 2-15 , A-1 serial 2-16 , A-3 speed 3-16 PostScript fonts 3-12 PostScript language files, to change serial port settings A-3 POWER indicator 7-6 power , connecting 2-19 power-up 2-20 print area 3-6 , 3-7 , 3-16 print count 4-2 print modes 3-1[...]

Index-4 Phaser 220i and Phaser 220e Color Printers transfer roll sensor pad, cleaning 4-10 transparencies handling 5-6 jams 6-2 to 6-4 loading 2-8 picking errors 6-8 troubleshooting cut off images 6-9 frequent paper-picking errors 6-8 image prints in black and white instead of color 6-11 image prints over perforations 6-9 image shifts or margins in[...]