Toshiba DKT2001 manual

Telecommunication Systems Division January 2002 DKT3001/2001 Digital Single Line T elephone User Guide Digital Business T elephone Systems[...]

Publ icat ion In forma tion T oshiba Ameri ca I nformat ion Sys tem s, Inc. , T elecommun ica tion Sys t ems Divis i on, rese rves the r ig ht , wit hout p rior n otice , to r evis e this infor mation pub licat ion fo r any rea son, inc l udi ng, but not limited to, ut iliz a ti on of ne w advances in the st ate of tech nical ar ts or to simply c h[...]

TOSHIBA AMERICA INFORMA TION SYSTEMS, INC. ( “ TA I S ” ) T elecommunication Systems Division License Agr eement IMPORT ANT : THIS LICENSE AGREEMENT (“AGREEMENT”) IS A LEGAL AGREEMENT BETWEEN YOU (“YOU”) AND T AIS. CAREFULL Y READ THIS LICENSE AGREEMENT . USE OF ANY SOFTWARE OR ANY RELA TED INFORMATION (COLLECTIVEL Y , “SOFTWARE”) I[...]

T oshiba America Information Systems, Inc. T elecommunication Systems Division Limite d W arranty T oshiba Amer ic a Info rmat io n Syst ems, Inc. , ( “ TA I S ” ) warran ts that this voice processing equipm ent (except fo r fuses, lamps, and other co nsum ables) will, upo n deliver y by T AIS or an auth ori zed T AI S dea ler to a retai l c us[...]

Strata CTX DKT3001/2001 Digital Single L ine T elephone 01/02 i Contents Introduction Organizati on ............................... ........................... .................. ........................... ............ ......v Conventions ... ........................... ........................... .................. ........................... ...[...]

Contents Chapte r 3 – Advan ced Operati on ii Strata CTX DKT3001/2001 Digital Single Line T elephone 01/02 Call Transf er ............ ........................... .................. ........................... ........................... ... ......9 Conference Ca lls ................................. .................. ...........................[...]

Contents Chapter 4 – DSS Consol e Strata CTX DKT3001/2001 Digital Single L ine T elephone 01/02 iii Emergency Ringd own .................................. ........................... .................. .........................31 Override Calls ..................................... .................. ........................... ..................[...]

Contents Appendix – Centrex Applic ation iv Strata CTX DKT3001/2001 Digital Single Line T elephone 01/02 Appendix – Centrex Application Flexible Dire ctory Numbering ..................... .................. ........................... .........................51 Centrex Feat ure Buttons ..................... ........................... ........[...]

Strata CTX DKT3001/2001 Digital Single L ine T elephone 01/02 v Introduction This gui de provide s instruc tions fo r operati ng the DKT3001 and DKT2001 Digi tal Single Li ne T elep hone (SL T) for S trata CTX system. Organization This gui de is divi ded as fol lows: • Chapter 1 – The Grand T our descri bes the buttons, LEDs and vol ume control[...]

Introduction Conve ntions vi Strata CTX DKT3001/2001 Digital Single Line T elephone 01/02 Conventi ons Related Documents/Media Note Some document s liste d here may app ear in dif feren t versio ns on the CD-R OM or i n prin t. T o find the mo st cu rrent v ersio n, che ck the versio n/da te in the Publ ication I nformation on the ba ck of the docu[...]

Strata CTX DKT3001/2001 Digital Single L ine T elephone 01/02 1 The Grand T our 1 This chap ter f amiliarize s you with t he control s and indi cators l ocated on your St rata DKT3001 or DKT2001 Digit al Single Line T ele phone (DK-SL T), which is connecte d to S trata CTX tel ephone system. It ’ s importan t to determi ne whether y ou have a DKT[...]

The Grand T our DKT3001 2 Strata CTX DKT3001/2001 Digital Single Line T elephone 01/02 DKT3001 Look at t he bottom of your telepho ne for the model number, DKT3001-SLT. The DKT3001 can perform any of th e features in this guid e, as long as the y are assigne d to your tel ephone and your DKT3001 is connect ed to a St rata CTX sys tem. Buttons S tra[...]

The Grand T our DKT300 1 Strata CTX DKT3001/2001 Digital Single L ine T elephone 01/02 3 Using th e DKT3001 (DK-SL T) in DKT2001 Mode Using the DKT3001 Sin gle Line T elephone (SL T) with the S trata DK system automati cally put s the te lephone in to DKT2001 mode. I n DKT2001 mode, these limita tions appl y (see il lustra tion on pag e 2 for but t[...]

The Grand T our DKT2001 4 Strata CTX DKT3001/2001 Digital Single Line T elephone 01/02 DKT2001 The DKT2001-SL T ha s dif ferent fi xed button s and more limited capa biliti es than t he DKT3001-SL T . DKT2001 Buttons Buttons For defi nitions of the fi xed DKT2001 Bu ttons, se e T able 1 on pag e 3 . V olum e Control s for th e DK T3001 an d DKT2001[...]

Strata CTX DKT3001/2001 Digital Single L ine T elephone 01/02 5 The Basics 2 This chap ter s hows you the b asic oper ation of your DKT3001-se ries or DKT2001- series tele phone. Impo rtant - Read Firs t Be sure t o check wit h your CTX Syst em Administra tor and make sure you kn ow which fea tures ar e enabled on your syst em. Use the c heck boxes[...]

The Basics Making a Call 6 Strata CTX DKT3001/2001 Digital Single Line T elephone 01/02 Which Outgoing/Inc oming Call Featur es Do I Hav e? Check mark h ere which ou tgoing/i ncoming fea tures you have on your system. ❐ Tone Signa ling: In ternal incomi ng call – you hear su cce ssi ve r ing tones , the n lift the handse t to answer th e call. [...]

The Basics Answering a Cal l Strata CTX DKT3001/2001 Digital Single L ine T elephone 01/02 7 Handset 1. Lift t he handset . Dial tone pla ys through the handse t. The Line LED lights. 2. Dial the number . Call pr ogress to nes are he ard throug h the hands et. Answe ri n g a Cal l ➤ Pick up t he handset . Mess age W ait ing Use your 0VJ LE D/b[...]

The Basics Messa ge W a itin g 8 Strata CTX DKT3001/2001 Digital Single Line T elephone 01/02 T urnin g On/Off Messa ge W aiting LED on Anot her Extens ion If you ca ll an ext ension and it ’ s busy or th ere is no answer , you can ligh t that exten sion ’ s Message W aiting LED and enable tha t extens ion to cal l you back. 1. Dial an i nterna[...]

The Basics Call T ransfer Strata CTX DKT3001/2001 Digital Single L ine T elephone 01/02 9 Call T ransfer 1. While on a cal l, press &QI 7 U Q . Y our Line LED flashes gr een and you hear inte rnal dial t one. 2. Dial the ext ensio n to wh ic h th e ca ll will b e transfe rred. Y ou can remain on the l i ne and announ ce the call or i mmediat[...]

The Basics Confere nce Calls 10 Strata CTX DKT3001/2001 Digital Single Line T elephone 01/02 Confer ence Call s Y ou can con ference toge ther u p to eight parties (i ncluding yourself ) - with up to six partie s being ext ernal ne twork lin es. The a ctual number of confe rence par ties with accepta ble volume l evels dep ends on the local and far[...]

The Basics Confe renc e Ca ll s Strata CTX DKT3001/2001 Digital Single L ine T elephone 01/02 11 Adding Vo ice Mail to a Co nferen ce The Confer ence Master can add voi ce mail t o a confer ence. This f eature enabl es partic ipants i n a confer ence to li sten to o r leave a voice mail message during one phone call. ➤ T o add V oice Mail to a co[...]

The Basics Distinctive Ringing 12 Strata CTX DKT3001/2001 Digital Single Line T elephone 01/02 Distinctive Ringing 1. Press  to enter Use r Programming Mode. 2. Press a /L QH button. Th e Line LED is steady gr een. 3. Enter t he ringin g pitch numbe r for inc oming trunk calls:  = Low ,  = Mi ddle,  = High,  = Comb inatio[...]

The Basics Vo l u m e C on t r o l Strata CTX DKT3001/2001 Digital Single L ine T elephone 01/02 13 Vo l u m e C o n t r o l ➤ Hold down th e 9R O ▲ button to i ncrease t he volume an d the 9R O ▼ to de crease i t. ➤ T o adjust the hands et volume ➤ Press t he 9R O ▲ to increas e vo lume and 9R O ▼ t o decr ease v olume duri ng the ca[...]

The Basics Vo l u m e C on t r o l 14 Strata CTX DKT3001/2001 Digital Single Line T elephone 01/02[...]

Strata CTX DKT3001/2001 Digital Single L ine T elephone 01/02 15 Advanced Operation 3 This chap ter give s you more details abo ut your DKT3001 and DKT2001 t elephone ’ s advanced functi ons. Account Co de Calls Account Cod es (Forced or V oluntar y) can be u sed for a variety o f reasons in cludin g billi ng, tracking, a nd line r estrict ion ap[...]

Advanced Operation Account Code Cal ls 16 Strata CTX DKT3001/2001 Digital Single Line T elephone 01/02 Forced Acc ount Co des Some ap plications force you to e nter an Ac count Code. These F orced Accou nt Codes may be verifi ed or non-verifi ed, depending upon the applic ation, but in ei ther case, the caller must enter a code bef ore proce eding.[...]

Advanced Ope rat ion Automat ic Bus y Redia l Strata CTX DKT3001/2001 Digital Single L ine T elephone 01/02 17 Automati c Busy Redial After re aching a busy outsid e number , you can activ ate Automati c Busy Redial s o that the syst em auto maticall y redials the nu mber at reg ular i nterval s. The syst em repea ts the red ial unti l the li ne is[...]

Advanced Operation Automati c Callbac k 18 Strata CTX DKT3001/2001 Digital Single Line T elephone 01/02 Automati c Callb ack When you rea ch a busy st ation, you can set Aut omatic Callba ck to have the syste m monitor the busy extension and no tify you when it be comes idle. Au tomatic Cal lback can als o place you in queue fo r an avail able out [...]

Advanced Ope rat ion Backgrou nd Mu sic Strata CTX DKT3001/2001 Digital Single L ine T elephone 01/02 19 Background Mu sic Y ou can s et bac kgr ound music o ver you r p hone sp eake r or over e xterna l spea ker s. Up to 16 di f fe rent mus ic sour ces can be appl ied to the Stra ta CTX sy stem: T he firs t sourc e is Qu iet T one , all o t h ers [...]

Advanced Operation Call F orward 20 Strata CTX DKT3001/2001 Digital Single Line T elephone 01/02 Call Forward System System Call Forwar d (which i s set in Pr ogramming ) automati cally di rects ca lls to a predefi ned locat ion, such a s V oice Mail. See your CTX Syste m Administrat or to determi ne which typ e of Call Fo rward you ha ve, as well [...]

Advanced Ope rat ion Call Fo rwa rd Strata CTX DKT3001/2001 Digital Single L ine T elephone 01/02 21 • Call Forwar d - Incoming Li ne Set for Another S tation – Ena bles y ou to set forwardi ng of inc oming line c alls for another telephone within your telepho ne syste m. • Call Forward System – Forwards th e calls t o the dest ination pres[...]

Advanced Operation Call F orward 22 Strata CTX DKT3001/2001 Digital Single Line T elephone 01/02 Som e Call F orwa rd fea tures requ ire a P ass Co de en try . Us e the follow ing pr oced ure to change you r Pass Code. ➤ T o change your Pass Code ➤ Dial   + Ext. No. + old Pass Code (1~15 d igits) +   + new Pass Co de (1~15 [...]

Advanced Ope rat ion Call Fo rwa rd Strata CTX DKT3001/2001 Digital Single L ine T elephone 01/02 23 Call Forward - Incomi ng Line Calls All Call (T o ne) + Dest. No. (T one) Bus y (T o ne) + Dest. No. (T one) No A nsw er + Dest. No. ( T one) + Timer (T one) + Bus y No A nswe r + Dest. No. ( T one) + Timer (T one) + Canc el (T o ne) Call Forward - [...]

Advanced Operation Call Pa rk Orbits 24 Strata CTX DKT3001/2001 Digital Single Line T elephone 01/02 Call Park Orbits The Call P ark fe ature ena bles you t o hold a cal l tempora rily in a locatio n other th an your tel ephone. Thes e loca tions are ca lled orbits. Y ou or another tel ephone u ser can retri eve a parke d call from i ts orbit by sp[...]

Advanced Ope rat ion Call Pickup Strata CTX DKT3001/2001 Digital Single L ine T elephone 01/02 25 Call Pickup Y ou can pi ck up a ca ll th at i s r ing ing anothe r st ati o n ’ s extens ion, a call placed on hold at anot her stat ion and oth er typ es of call s. Group Pick up St ations ca n be assign ed in syst em programming to Pickup Groups . [...]

Advanced Operation Call W ai ting 26 Strata CTX DKT3001/2001 Digital Single Line T elephone 01/02 Notes 1. The Primar y extensi on number is the di rectory number by which the phone s et is defined . Other , non-primary extensio n numbers ma y also app ear on the phon e. By conventi on, the Pri mary exten sion numb er is ass igned to the f irst but[...]

Advanced Ope rat ion Direct Inward System Access Strata CTX DKT3001/2001 Digital Single L ine T elephone 01/02 27 Direct I nwa rd System Access Outside callers with touch tone ph ones can ca ll in to lines programme d for Dire ct Inward Sys tem Access ( DISA) and di al an exte nsion or ou tgoing li ne without going through an attendant or operat or[...]

Advanced Operation Do Not Disturb 28 Strata CTX DKT3001/2001 Digital Single Line T elephone 01/02 Do Not Disturb If your station is in Do Not Disturb (DND) mode, internal , externa l and tra nsferred calls do not ring your stat ion and Of f-hoo k Call Announc e calls are denie d. Y ou can continu e to make calls while in the DND mode. When originat[...]

Advanced Ope rat ion Door Lock(s) Strata CTX DKT3001/2001 Digital Single L ine T elephone 01/02 29 Door L ock(s) Your tel ephone system may enable you to unlo ck a door. If yo ur system h as been programmed t o do so, you may have a door lock/unl ock number f or specif ic lo cks. Check with your CTX Syste m Administrat or and ent er the loca tion o[...]

Advanced Operation Door Ph one(s) 30 Strata CTX DKT3001/2001 Digital Single Line T elephone 01/02 Door Pho ne(s) Door phones can be use d to call telephone s select ed in syst em programming. Wh en a door phone calls, yo u hear a distin ctive ri nging tone, one or fi ve times (set in syste m programmin g). Y ou can a lso call a do or phone and moni[...]

Advanced Ope rat ion Emergen cy Ringdo wn Strata CTX DKT3001/2001 Digital Single L ine T elephone 01/02 31 ➤ T o call/monitor a do or phone 1. W it h the hands et of f-hook, pr ess a ext ension. Y ou hear dial ton e and the LED flashe s green (i n-use). 2. Press  + extension for the d oor locat ion. A two-way talk-pat h exists between yo[...]

Advanced Operation Override Calls 32 Strata CTX DKT3001/2001 Digital Single Line T elephone 01/02 ➤ T o use Busy Overr ide ➤ After r eaching a b usy st ation, pre ss  . A muted tone i s heard at the busy s tation, indicat ing that a call is wa iting. The station number displ ays. Do Not Disturb Ove rride Do Not Dist urb (DND) Overr ide let s[...]

Advanced Ope rat ion Paging Strata CTX DKT3001/2001 Digital Single L ine T elephone 01/02 33 Class of Se rvice Overr i de By diali ng a Class o f Service Over ride code , a user ca n change a s tation ’ s set o f privi leges to one a ssoci ated w i th the overr ide co d e. Whe n the ca ll is te rmin ated a nd another is atte mpted fr om the sam e[...]

Advanced Operation Paging 34 Strata CTX DKT3001/2001 Digital Single Line T elephone 01/02 ➤ T o make a Group Pag e ➤ Press /L QH +  and enter the g roup number ( 01~16). Answ ering a Page ➤ T o answer a Gr oup Page ➤ Dial  and ente r the Group number . ➤ T o answer an External Group Pa ge ➤ Dial ?[...]

Advanced Ope rat ion Privacy Strata CTX DKT3001/2001 Digital Single L ine T elephone 01/02 35 Privacy Privacy controls the ab ility of more than o ne person t o use the s ame extensi on or CO line at the same ti me. Privac y ap pli es to mul ti pl e ap pearan ces of e xte nsi ons , Phantom extensi ons, outsi de Lines a nd outside Line Group bu tton[...]

Advanced Operation Speed Dia l 36 Strata CTX DKT3001/2001 Digital Single Line T elephone 01/02 Make a Call Us ing Spee d Dial W ith the DKT3 001, there a re th ree w ays t o init iate a Speed Dia l Call ( begin with Step 1, the n continue to S tep 2). W ith the DKT2001, begin with “ Dia l *. ” 1. Dial  (u se for DKT3001 and DKT20001 phone s)[...]

Advanced Ope rat ion Speed D ial Strata CTX DKT3001/2001 Digital Single L ine T elephone 01/02 37 Advanced Sp eed Dial Operatio n Special Char acters Speed Dial Number s may i ncl ude  ~  ,  ,  and Paus e. W hen u sin g th e Access Code input met hod (see a bove) it is a lso neces sary to us e  to indicate you have fi nished enteri n[...]

Advanced Operation V oice Ma il - Direct T rans fer 38 Strata CTX DKT3001/2001 Digital Single Line T elephone 01/02 V oice Mai l - Dire ct T ransfe r The S t ra ta CTX enabl es you to tr ans fe r a cal l di rec tl y to a voi ce mai lbo x without fir st ringi ng t ha t pe rs on ’ s telep hone . ➤ T o transfer a c all dir ectly to V oice Mail (VM[...]

Advanced Ope rat ion Feat ure Code s Strata CTX DKT3001/2001 Digital Single L ine T elephone 01/02 39 Feature Codes These code s enable y ou to acce ss these f eatures, pr ovided tha t you have t he Class of Serv ice ab il ity to u se the m . ➤ T o enter a Featur e Acces s Code, use the d iali ng proced ure for your te lephon e, then enter t he s[...]

Advanced Operation Featur e Codes 40 Strata CTX DKT3001/2001 Digital Single Line T elephone 01/02 Call Forward - Remote Activation All Calls + Ext. No. + Pass Code +  + Dest. No. + Bus y + Ext. No. + Pass Code +  + Dest. No. + No A nsw er + Ext. No. + Pass Code +  + D est. No. +  + T imer + Bus y No A nswe r + Ext. No. + Pass Code + [...]

Advanced Ope rat ion Feat ure Code s Strata CTX DKT3001/2001 Digital Single L ine T elephone 01/02 41 On hold - R em ot e R e trieve  + Remote Ext. No. On hold - O ut side line Ret ri eve  + on hold On hold - D irec te d Ext e nsion Ret ri eve  + Ext. No. on hold Incoming - Any External Call Cancel Confer enc ing - Three Way Dialing Dia l [...]

Advanced Operation Featur e Codes 42 Strata CTX DKT3001/2001 Digital Single Line T elephone 01/02 Cancel MW at ano ther Station without Ri ngi ng + Ext. no. Messagin g - Adviso ry Advisory Message - Activation + Me ss age No. Advisory Message - Canc ellation Private Network Access Code + Pri vate N etwor k No. Night Ring Answer One T ouc h Bu tton [...]

Advanced Ope rat ion Feat ure Code s Strata CTX DKT3001/2001 Digital Single L ine T elephone 01/02 43 Syst em (400 ~49 9)  + Index Num b er (40 0~4 99) Syst em (500 ~59 9)  + Index Num b er (50 0~5 99) Syst em (600 ~69 9)  + Index Num b er (60 0~6 99) Syst em (700 ~79 9)  + Index Num b er (70 0~7 99) Start Application Substitution of Di[...]

Advanced Operation LED Indic ator Details 44 Strata CTX DKT3001/2001 Digital Single Line T elephone 01/02 LED Indicator Det ails Each line a nd fea ture butto n has a LED n ext to it whi ch ind icate s the s tat us of th e line or feat ure assoc iated wit h the butt on. Line LEDs l ight and f lash at varying r ates to indic ate ca ll stat us (se e [...]

Strata CTX DKT3001/2001 Digital Single L ine T elephone 01/02 45 DSS Console 4 This chap ter pr ovides an overview of the opti onal Direc t St ation Sel ection ( DSS) Console a nd describ es the fe atures bu ttons and t heir as sociated LEDs. The DSS Console a dds 60 line /featur e buttons to a digi tal tel ephone. It is avail able for system opera[...]

DSS Console Overvi ew 46 Strata CTX DKT3001/2001 Digital Single Line T elephone 01/02 Over view The Direc t St ation Sel ectio n (DSS) conso le operat es alongs ide of a di gital t elephone to provi de 60 addit ional but tons. An example o f the DDSS3060 is s hown below . The DDSS2060 (not shown) looks similar and has t he same butt on/LED funct io[...]

DSS Console DSS Button Strata CTX DKT3001/2001 Digital Single L ine T elephone 01/02 47 Featur es The LED col or ind ications descri bed in the se feat ure descr iptions apply spe cifical ly to the DSS Conso le model DDSS3060. Flash condi tions descri bed here ap ply to all DSS console models. Calling a Station ➤ T o ca ll a sta tion ’ s ext en[...]

DSS Console DSS Button 48 Strata CTX DKT3001/2001 Digital Single Line T elephone 01/02 Whe n the c al led st ation answ ers th e call, t he DS S LED stays stead y red, a nd th e Line LED bec omes steady red. 4. If the station does not ans wer befor e a period set in sy stem progra mming, the call recall s your st ation. Call T ran sfer with Camp-o [...]

DSS Console DSS Button Strata CTX DKT3001/2001 Digital Single L ine T elephone 01/02 49 Speed Dial Y our DADM or DSS console may be equipped with 6' (Speed Dial) but tons tha t can be progr ammed to dial telephone numbers or to access feature s. 6' buttons on the DSS console function like 6' buttons on digital telephon es. Paging Y o[...]

DSS Console DSS Button 50 Strata CTX DKT3001/2001 Digital Single Line T elephone 01/02[...]

Strata CTX DKT3001/2001 Digital Single L ine T elephone 01/02 51 Centrex Application Y our system may be equipped with the Centr ex Applica tion, which enhances its featur e capabilit y when inst alled beh ind a Centr ex or PBX system.Y our telephone may have ac cess to on e or more of the enhanc ed Centrex features listed below: Flexi ble Dire cto[...]

Centrex Applicat ion Delayed Rin gi n g 52 Strata CTX DKT3001/2001 Digital Single Line T elephone 01/02 Delayed Ringing Outside line or Cen trex lin e(s) can be programmed for a 12-s econd and/o r 24-seco nd ring del ay at st ations t o permit al ternate answering condition s. Answer the line when your tel ephone is ringing.[...]

Strata CTX DKT3001/DKT2001 Digital Single Line T elephone 01/02 53 Index A about th is book conventi ons, vi relate d doc ument s, vi access code s, 39 account code , 39 cal ls, 15 forced acc ount codes (verified/non- verifi ed), 15 advisor y messaging, 42 all ca ll pag e, 34 answerin g a cal l, 7 attenda nt consol e, 39 auto matic busy redi al, 39[...]

Index D ~ O 54 Strata CTX DKT3001/DKT2001 Digital Single Line T elephone 01/02 D delayed ri ngi ng, 52 direc t inwa rd sy stem ac cess ( see D ISA) DISA securi ty code , 41 DKT2000-ser ies telepho nes, 1 DKT2001, 4 DKT3001, 2 do not di sturb, 28 , 41 overri de, 32 door lock , 29 control , 41 door phone, 30 calli ng, 41 DSS answerin g outside line, [...]

Ind ex P ~ V Strata CTX DKT3001/DKT2001 Digital Single Line T elephone 01/02 55 P paging, 25 , 33 , 49 access code s, 42 pass code , 22 pick up gr oup call s, 25 priva cy, 35 overri de, 33 privat e network a ccess, 42 R repeat last number dialed, 42 ringin g repea t, 51 S signa ling tone, 5 , 6 voice first, 6 SLT, v speed di al, 35 , 49 access code[...]