VeriFone Vx670 manual

VeriFone Part Number 24003, Revision A V x 670 Installation Guide[...]

All rights reserved. No part of the contents of this document ma y be reproduced or transmitted in any form witho ut the written permission of V eri Fone, Inc. The information con tained in this document is subject to change w ithout notice. Altho ugh V eriFone has atte mpted to ensure the accuracy of the contents of this document, this document ma[...]

V X 670 I NSTALLATION G UI DE 3 C ONTENT S P REFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

C ONTENTS 4 V X 670 I NSTALLATION G UI DE Using the Base Station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Standard Base Station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Full-Feature Base Station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

V X 670 I NSTALLATION G UI DE 5 P REFACE This guide is your primary source of information for setting up and inst alling the V x 670 terminal. Audience This guide is usef ul for anyone installing and co nfiguring a V x 670 terminal. Basic descriptions of the terminal features are a lso provided. Organization This guide is organized as follows: Chap[...]

P REFACE Conventions and Acr onyms 6 V X 670 I NSTALLATION G UI DE Conventions and Acronyms This section describes the conventions and acronyms used in th is guide. Document Conventions V arious conventions are used to help y ou q uickly identify special formatting. T able 1 describes these conventions and pr ovides examples of their use. Acronym D[...]

P REFACE Conventions and Acronyms V X 670 I NSTALLATION G UI DE 7 LCD Liquid Crystal Display LED Light Emitt ing Diode MRA Merchandise Return Authorization MSAM Micromodule-Size Security Access Module PED PIN-Entry Devices PIN Personal Identification Number RJ45 Registered Jack 45 RS-232 Recommend e d S tandard 232 SAM Security Access Module SIM Su[...]

P REFACE Conventions and Acr onyms 8 V X 670 I NSTALLATION G UI DE[...]

V X 670 I NSTALLATION G UI DE 9 C HAPTER 1 T erminal Overview This chapter provides a brief description of th e V x 670 terminal. The V x 6 70 terminal represent s a revolution for e-payment. The V x 670 d evice uses a bold ergonomic design that is sl eek and stylish, offe ring countertop power and 32-bit performance in an inte grated terminal that[...]

T ERMINAL O VER VIEW Featur es and Benefits 10 V X 670 I NSTALLATION G UI DE Features at a glance Features and Benefit s V x 670 terminals provide the right combination of fe atures and functions. This includes a triple-track magne tic-stripe card reader , smart card reader , integrated PINpad, and a qu iet yet fast internal thermal printer (ITP). [...]

T ERMINAL O VER VIEW Featur es and Benefits V X 670 I NSTALLATION G UI DE 11 • Sealed MSR blade locks out moisture for excellent spill resistance. • Innovative design resist s spills by forc ing liquid down and of f the front of the terminal • Integrated PINp ad offe rs added convenience to handle PIN-based applications. • Uncompromising re[...]

T ERMINAL O VER VIEW Featur es and Benefits 12 V X 670 I NSTALLATION G UI DE[...]

V X 670 I NSTALLATION G UI DE 13 C HAPTER 2 T erminal Setup This chapter describes the terminal se tup procedure. Y ou will learn about: • Selecting T erminal Location . • Unpacking the Sh ipping Carton . • Examining T erminal Features . • Examining Connection Port s . • Establishing T elephone Line Connectio ns . • Installing th e Pape[...]

T ERMINAL S ETUP Unpacking the Shipping Ca rton 14 V X 670 I NSTALLATION G UI DE • Keep the terminal away from direct s unlight and anythin g that radiates heat, such as a stove or motor . • Do not use the terminal ou tdoors. Electrical Considerations • Avoid using this product during electrical storms. • Avoid locations near electrical app[...]

T ERMINAL S ET UP Examining T erminal Features V X 670 I NSTALLATION G UI DE 15 Examining Te r m i n a l Features Before you continue the insta llation process, notice the feature s of the V x 670 terminal (see Figure 2 ). Figure 2 V x 670 T erminal Features (Front Panel) Front Panel The front panel include s the following features: • A terminal [...]

T ERMINAL S ETUP Examining Connection Ports 16 V X 670 I NSTALLATION G UI DE • A magnetic card re ader , built into the right side. Swipe the card using the proper direction, with the magnetic stripe down a nd facing inward, toward the keypad. • A green indicator LED indicates power is ON. • An internal thermal printer at the back of the term[...]

T ERMINAL S ET UP Examining Connection Po rts V X 670 I NSTALLATION G UI DE 17 Power Adapter Cable Each V x 670 terminal comes with a power ad apter cord that completes the connection between the power p ack and the terminal. Figure 4 Power Adapter Cable Connection to a V x 670 T erminal USB Host Cable A 2-Wire USB Host port for exte rnal periphera[...]

T ERMINAL S ETUP Examining Connection Ports 18 V X 670 I NSTALLATION G UI DE Multi port Ad apter An adapter that provides connectivity for power , USB Host, USB Device, and COM1 (RS232 UAR T). This cable is used primarily for deployment or development purposes. Figure 6 Multiport Adapter Connection to a V x 670 T erminal USB Modem Dongle A modem in[...]

T ERMINAL S ET UP Establishing T elep hone Line Connections V X 670 I NSTALLATION G UI DE 19 Est ablishing T elephone Line Connections T o connect a telephone line: 1 Connect one end of the telep hone cord to the USB Modem Dongle. 2 Connect the USB Modem Dongle to the terminal using the A VX Connector (VPN 24223-01-R). 3 Route the other end of the [...]

T ERMINAL S ETUP Installing the Paper Roll 20 V X 670 I NSTALLATION G UI DE Inst alling the Paper Roll A fast, quiet thermal printer is built into the V x 670 terminal. Before you can process transactions that require a receipt or record, you must install a roll of thermal-sensitive pap er in the printer . The ITP uses a roll of single-ply , therma[...]

T ERMINAL S ET UP Installing the Paper Roll V X 670 I NSTALLATION G UI DE 21 2 Lift the printer cover up and back. Figure 9 Opening the Printer Cover 3 Remove any partial ro ll of paper in the p rinter tray by lif ting it up (see Figure 10 ). 4 Loosen the glued leading edge of the p aper or remove the protective strip from the new roll of pape r . [...]

T ERMINAL S ETUP Installing the Paper Roll 22 V X 670 I NSTALLATION G UI DE 6 Drop the paper ro ll into the printer tray . Figure 1 1 Loading Paper Roll 7 Pull paper up p ast the glue residue on the paper roll. 8 Close the paper roll cover by gently pres sing directly on the cover until it clicks shut, allowing a small amount of paper past th e glu[...]

T ERMINAL S ET UP Installing/Replacing M SAM Car ds V X 670 I NSTALLATION G UI DE 23 9 T ear the paper of f against the serrated plastic strip in the printer . Inst alling/ Replacing MSAM Cards When you first receive your V x 6 70 terminal, you may need to inst all one or more MSAM cards or you may need to replace old cards. T o Install/Replace MSA[...]

T ERMINAL S ETUP Installing/Replacing SIM Car d (GSM/GPRS Models Only) 24 V X 670 I NSTALLATION G UI DE 6 Install an MSAM card by aligning the ca rd and caref ully sliding it within the guides on the cover until it is fully inserted (see Figure 14 ). The MSAM card holders are labeled MSAM1, MSAM2, and MSAM3. Figure 14 Inst alling MSAM Card 7 Instal[...]

T ERMINAL S ET UP Using the Smart Battery V X 670 I NSTALLATION G UI DE 25 4 Insert the SIM into the cardholder . Figure 16 Inserting SIM Card 5 Install the bat tery (see Figure 17 ). Using the Smart Battery The V x 670 terminal uses an Li-ion smart battery (see Accessories and Documentation for ordering information). The internal logic of the smar[...]

T ERMINAL S ETUP Battery Behavior (No Power Cor d) 26 V X 670 I NSTALLATION G UI DE • activates when the battery is lef t in an unused terminal for extended periods. Battery Behavior (No Power Cord) If you connect the V x 670 to a non-ba ttery power source, the terminal shift s to corded power mode and st arts up automatically , regardless of the[...]

T ERMINAL S ET UP Installing the Smart Battery V X 670 I NSTALLATION G UI DE 27 Manual Shut down Hold the red key down for about 4 secon ds until the terminal displays the shutdown verification screen. Keep ho lding the red key until the V x 670 terminal shuts do wn. Inst alling the Smart Batte ry The V x 670 smart batte ry fit s in a slot on the b[...]

T ERMINAL S ETUP Connecting the T erminal Power Pack 28 V X 670 I NSTALLATION G UI DE Connecting the T erminal Power Pack When you have finished in stalling the smar t battery , you are ready to connect the V x 670 terminal to the provid ed power source for initial charging. The V x 670 unit comes with a universa l input power pack cap able of oper[...]

T ERMINAL S ET UP Char ging the Smart Battery V X 670 I NSTALLATION G UI DE 29 If an application is loaded in the termin al, it start s after the initial V eriFone copyright screen and usually displays a uniqu e copyright screen. If no application is loaded in the terminal, DOWNLOAD NEEDED appears on screen af ter the initial V eriFone copyright sc[...]

T ERMINAL S ETUP Using the Base S tation 30 V X 670 I NSTALLATION G UI DE Using the Base Stat io n The primary purpose of the Base S tation is to charge the te rminal battery and provide a docking stat ion for the terminal af ter being used in pay-at-t able environment s. The Base S tation can be positioned on a countertop or mounted to the wall. T[...]

T ERMINAL S ET UP Using the Base S tation V X 670 I NSTALLATION G UI DE 31 For more information on charging the sp are battery on the full-feature Base S tation and connecting external dongles to the USB port s, see Charging the S pare Battery on the Base S tation and Att aching the USB Dongles to the Base St a t i o n . Poweri ng Up t he Base St a[...]

T ERMINAL S ETUP Placing the T erminal Onto the Ba se S tation 32 V X 670 I NSTALLATION G UI DE Placing the T e rminal Onto the Base S t ation The V x 670 terminal can be p laced on the Base S tation when not in use or to charge the battery . External periph erals can also be atta ched to the terminal via USB dongles while it is on the Base S tatio[...]

T ERMINAL S ET UP Char ging the Spar e Batt ery on the Base Station V X 670 I NSTALLATION G UI DE 33 1 Insert the USB dongle into the USB port located at the back of the Base S tation. Figure 24 Inserting External Dongle Into USB Port 2 After inserting the exte rnal dongle into the USB port, p lace the V x 670 terminal onto the Base S tation (see P[...]

T ERMINAL S ETUP Conducting W ireless T ransactions 34 V X 670 I NSTALLATION G UI DE 3 Place the V x 670 terminal ont o the Base S tation to ch arge both the spare and installed bat tery packs at the same time. Figure 26 Charging the S p are and Inst alled Battery Simult aneously Conducting Wireless T ransactions T o conduct a wireless transaction:[...]

T ERMINAL S ET UP Using the Magnetic Card Reader V X 670 I NSTALLATION G UI DE 35 3 Remove the card only when the application indicates the tra nsaction is complete. Figure 27 Inserting a Smart Card Using the Magnetic Card Reader The Vx670 terminal support s credit/debit card transactions. T o Conduct a Credit/ Debit Card Transa ction 1 Position a [...]

T ERMINAL S ETUP Using the Magnetic Car d Reader 36 V X 670 I NSTALLATION G UI DE 3 Swipe the card through the magnetic ca rd reader . Figure 28 Using the Magnetic Card Reader[...]

V X 670 I NSTALLATION G UI DE 37 C HAPTER 3 S pecifications This chapter discusses power requirement s, dimensions, and ot her specifications of the V x 670 terminal. Power V x 670 terminal: 12V DC 2.0 A DC Power Pack UL, ITE listed, Class 2 power supply: a Input rated: 100 - 240V AC, 50/60 Hz b Output rated: 12V DC 2.0 A Barrel connector polarity:[...]

S PECIFICATIONS External Dimensi ons 38 V X 670 I NSTALLATION G UI DE[...]

V X 670 I NSTALLATION G UI DE 39 C HAPTER 4 Maintenance The V x 670 terminal and base st ations have no user-maintain able part s. Cleaning the Te r m i n a l T o clean the terminal and base st ation, use a clean cloth slightly dampened with water and a drop or two of mild soap . For stubborn stain s , use alcohol or an alcohol-based cleaner . Te r[...]

M AINTENANCE Smart Car d Reader 40 V X 670 I NSTALLATION G UI DE[...]

V X 670 I NSTALLATION G UI DE 41 C HAPTER 5 V eriFone Service and Support For V x 670 terminal problems, cont act your local V eriFone representa tive or service provider . For V x 670 product service and rep air information: • USA – V eriFone Service and Support Group, 1-800-V eriFone (837-4366), Monday - Friday , 8 A.M. - 8 P .M., Eastern tim[...]

V ERI F ONE S ERV ICE AND S UPPORT Accessories and Documentation 42 V X 670 I NSTALLATION G UI DE c Complete the Inquiry Cont act Form at http://www .verifone.com/aboutus/ contact/cont act_form.cfm . • Address the Subject box with to “V eriFone MRA Dept.” • Reference the model and p art number in the Note box. 3 Describe the problem(s). 4 P[...]

V ERI F ONE S ERVICE AND S UPPORT Accessories and Documentation V X 670 I NSTALLATION G UI DE 43 Sp are Battery 24016-01-R V x 670 spare battery A VX Host Cable 24223-01-R V x 670 A VX Ho st Cable Modem Dongle 24123-01-R V x 670 Modem Dongle Serial Dongle 24122-01-R V x 670 Serial Dongle T elephone Line Cord 00124-17 2.1-meter (7-foot) telephone li[...]

V ERI F ONE S ERV ICE AND S UPPORT Accessories and Documentation 44 V X 670 I NSTALLATION G UI DE[...]

V X 670 I NSTALLATION G UI DE 45 C HAPTER 6 T roubleshooting Guidelines The troubleshooting guidelines provided in the following section are included to help you install and configure your V x 670 terminal successfully . T ypical examples of malfunction you may encounter while operating your V x 670 termin al and steps you can take to resolve them [...]

T ROUBLESHOOTING G UIDELINES Smart Battery W ill Not Char ge 46 V X 670 I NSTALLATION G UI DE Smart Batte ry Will Not Charge The V x 670 smart battery must initially receive a full charge to ensure proper operation. Sp are Battery in Base St ation Will Not Charge When the spare ba ttery is installed in the base for charging, the Base L ED will flas[...]

T ROUBLESHOOTING G UIDELINES Printer Does Not Print V X 670 I NSTALLATION G UI DE 47 • Replace the telephone cable that connect s the terminal with a cable you know is working correctly . • If the problem persist s, contact yo ur local V eriFone service provider . Printer Does Not Print If the printer does not work properly: • Make sure the b[...]

T ROUBLESHOOTING G UIDELINES T ransactions Fail T o Pr ocess 48 V X 670 I NSTALLATION G UI DE Check the Magnetic Card Re ader • Perform a test transaction using one or mo re different magn etic stripe cards to ensure the problem is not a defective card. • Ensure that you are swiping cards pro perly . With the V x 670 card reader , the black mag[...]

V X 670 I NSTALLATION G UI DE 49 I NDEX A accessories 42 documentation 43 ordering 43 power packs 42 telephone line cord 43 thermal printer p aper 42 V eriFone cleaning kit 42 A VX host cables 43 B Base S tation 30 batteries extending the battery life 29 See also smart battery battery mode V x 670 26 C cleaning kit 42 cleaning kits ordering 42 conn[...]

I NDEX R 50 V X 670 I NSTALLATION G UI DE troubleshooting 47 R RS232 UART 18 S service returning a battery for rep air or replacement 41 returning a terminal for repair or replacement 41 SIM cards for GSM models 24 smart battery 29 battery life 29 charging 29 conserving power 26 disposal 29 features 25 installation 27 recharging 29 removal 27 troub[...]

I NDEX W V X 670 I NSTALLATION G UI DE 51 W wireless connection CDMA 11 GSM/GPRS 11 Wi-Fi 11 wireless transactions 34[...]

V x 670 Installation Guide VeriFone Part Number 24003, Revision A Ve r i F o n e , I n c . 2099 Gateway Place, Suite 600 San Jose, CA , 951 10 USA T el: (800) V eriFone (837-4366) www .verifone.com[...]