Xerox C55/C55mp manual

Xerox DocuPrint C55/C55mp Color Laser Printer User’s Guide 701P92870[...]

Copyright protection claimed includes all forms and matters of copyrightable materials and information now allowed by statutory or judicial law or hereinafter granted, including without limitation, material generated from the software programs which are displayed on the screen such as styles, templates, icons, screen displays, looks, etc. Printed i[...]

I N D E X Table of Contents Chapter 1: Introduction What Is In This Guide .................................................................................................... 1–2 Conventions Used ........................................................................................................... 1–5 Where To Go For More Information .....[...]

I N D E X Chapter 3: Print Media Loading the Media Tray ................................................................................................. 3–4 How to Load the Tray With Paper ............................................................................ 3–4 How to Load the Tray With Letterhead Paper ................................[...]

I N D E X Chapter 5: Special C55 Printer Driver Options PostScript vs. PCL 5C Printer Driver Feature Comparison .............................................. 5–3 PCL 5C Printer Driver Features ...................................................................................... 5–4 Color Settings (Xerox Features tab) .........................[...]

I N D E X Chapter 6: Troubleshooting Before You Begin Troubleshooting ................................................................................. 6–2 Hardware ................................................................................................................. 6–2 Software ......................................................[...]

I N D E X Chapter 8: Optional Equipment Available Optional Equipment ........................................................................................ 8–2 How to Install Additional Memory .................................................................................. 8–5 Memory Upgrade for the C55 .....................................[...]

I N D E X[...]

I N T R O D U C T I O N 1–1 CHA PT ER 1 1 Introduction n What Is In This Guide n Conventions Used n Where To Go For More Information This User’s Guide is designed to help you become familiar with all of the powerful features of your C55/ C55mp Color Laser Printer, and contains information about all possible configurations. Your printer may or m[...]

1–2 I N T R O D U C T I O N Although this guide is written for the casual user, it is necessary for you to have a basic knowledge of your applications and operating system in order to use the guide most effectively. Additional resources for Systems Administrators and users who need more detailed technical information are listed at the end of this[...]

I N T R O D U C T I O N 1–3 Chapter 3: Print Media describes how to load and print on different types of media, such as paper, transparencies, labels, and envelopes. Chapter 4: The Control Panel describes how to select and navigate through the menus of the Control Panel. Chapter 5: Xerox Printer Driver Options describes the C55 printer drivers (P[...]

1–4 I N T R O D U C T I O N Chapter 8: Optional Equipment identifies items you can purchase in order to customize your printer for your specific needs. It also includes instructions for installing additional memory. Chapter 9: Network Printer Services provides an overview of t h e CentreWare DP and CentreWare Internet Services printer services ut[...]

I N T R O D U C T I O N 1–5 1 Conventions Used This Guide uses the following writing and style conventions to emphasize specific types of information. Buttons will appear in bold text. For example, Enter indicates a button that may be pressed. General screen selections will appear in bold text when you are given procedures for selecting them. Con[...]

1–6 I N T R O D U C T I O N NOTE: Text which includes important information to remember is identified by the word “ NOTE ” and is located within lines (as in this example). CAUTION: Bold text preceded by an exclamation point and the word “CAUTION” identifies an action that should be taken only after you have considered the consequences. T[...]

I N T R O D U C T I O N 1–7 1 Where T o Go For More Information In addition to this User’s Guide , there are several other sources of information available to you. The following references are also packaged with your printer: • The Quick Installation Guide provides installation information to help you with the initial setup of your printer. ?[...]

1–8 I N T R O D U C T I O N[...]

I N T R O D U C T I O N T O Y O U R C 5 5 P R I N T E R 2-1 CHA PT ER 2 2 Introduction to Y our C55 Printer n Printer Features n Printer Components—External n Printer Components—Internal In this chapter, you will become familiar with the features of your printer and learn where to locate specific printer parts. Before you use your printer, make[...]

2-2 I N T R O D U C T I O N T O Y O U R C 5 5 P R I N T E R The Xerox C55 color laser printer provides brilliant full color laser prints on ordinary paper. Recognizing that you may have special needs, Xerox offers several optional equipment items to better meet your requirements. These are explained in detail in Chapter 8, “Optional Equipment.”[...]

I N T R O D U C T I O N T O Y O U R C 5 5 P R I N T E R 2-3 Printer Features Your C5 5 printer has many special features that allow you to achieve the color printing results you need for your specific print job. Features vary slightly according to the C5 5 model you are using and the memory installed in your printer. This section will help you beco[...]

2-4 I N T R O D U C T I O N T O Y O U R C 5 5 P R I N T E R Resolution The resolution of your printed image is determined by the number of printed dots per inch (dpi). The C55 printer provides the following resolutions: • Color 600 x 600 dpi—standard Contone— PostScript only • Black 600 x 600 dpi—standard Contone— PostScript only Reside[...]

I N T R O D U C T I O N T O Y O U R C 5 5 P R I N T E R 2-5 Connectivity The C5 5 printer comes standard with a high speed mini-Centronix IEEE 1284 ECP compliant Bi-Directional parallel port. - It supports the Win 95 Plug & Play standards Optional Interfaces include: • LocalTalk and Serial Port • Ethernet 10MBPS with BNC and RJ–45 connect[...]

2-6 I N T R O D U C T I O N T O Y O U R C 5 5 P R I N T E R Color Matching Systems The following color matching systems will be available for the C55 printer: • Pantone Profiles • Apple ColorSync 2.0 • Image Color Matching (ICM) NOTE: For more detailed information on printer specifications and connectivity, consult the Technical Information G[...]

I N T R O D U C T I O N T O Y O U R C 5 5 P R I N T E R 2-7 Printer Driver Software The printer driver is a piece of software that is loaded on your workstation. Use of the proper printer driver for your operating system and printer model is essential for getting the best in color printing. It is important for two reasons: 1. Printer drivers provid[...]

2-8 I N T R O D U C T I O N T O Y O U R C 5 5 P R I N T E R Printer Components—External Use Figures 2 –1 and 2 –2 to identify the main exterior components of your C55 p rinter. Figure 2–1: The C55 Printer, Front View  Fuser Cover  Media Exit Area  Control Panel  Top Rear Cover Release  Media Server (optional)  Front Cover [...]

I N T R O D U C T I O N T O Y O U R C 5 5 P R I N T E R 2-9 Figure 2–2: The C55 Printer, Rear View  Power Cord Receptacle  On/Off Switch  Lower Feeder Electrical Connection  Interface Connectors (see next page)  Safety Certification and Voltage Information Label NOTE: Detailed information about Network Interface Connectivity can be[...]

2-10 I N T R O D U C T I O N T O Y O U R C 5 5 P R I N T E R Your printer interface connectors are located on the back of the printer as shown in Figure 2-3 below. Your printer comes equipped with a standard mini-Centronics parallel connector. In addition, space is provided for an optional Serial/LocalTalk card and one Network Interface card (eithe[...]

I N T R O D U C T I O N T O Y O U R C 5 5 P R I N T E R 2-11 The C5 5 printer has three covers, which are identified in Figure 2–1. Use the following instructions to open each cover and gain access to the internal components of your printer. To Open the Front Cover: 1. Simultaneously grasp the two latches, located on the front cover, and pull up [...]

2-12 I N T R O D U C T I O N T O Y O U R C 5 5 P R I N T E R To Open the Top Rear Cover: 1. Press the release button, located on the Top Rear Cover. 2. Lift the cover up until it stands in an upright position. To Open the Fuser Cover: NOTE: The Front Cover must be opened before you can open the Fuser Cover. 1. Press the Fuser Cover release button, [...]

I N T R O D U C T I O N T O Y O U R C 5 5 P R I N T E R 2-13 Printer Components—Internal Figure 2–4 shows how the C5 5 printer’s internal components are arranged. Two important groups of internal components of your printer are the Consumables (replenishable substances used by the printer) and Maintenance Items (the parts that require replacem[...]

2-14 I N T R O D U C T I O N T O Y O U R C 5 5 P R I N T E R[...]

P R I N T M E D I A 3-1 CHA PT ER 3 3 Print Media n Recommended Media n Loading the Media Tray n The Manual Feed Slot This chapter explains recommendations for media and procedures for using the media trays and the Manual F eed S lot in your printer. In order to ensure reliable printer performance, please follow the media loading instructions in th[...]

3-2 P R I N T M E D I A Recommended Media Your C55 color laser printer will produce brilliant color images on a wide variety of print media. Carefully choosing the media for your printer is important in achieving the very best images and in ensuring trouble-free operation. Selecting quality paper and transparencies is recommended for avoiding poten[...]

P R I N T M E D I A 3-3 TRANSPARENCIES: Your C55 color laser printer is ideal for creating bright, vivid color transparencies, for use with an overhead projector. Best results will be obtained by using Xerox/Rank Xerox transparencies. Xerox makes transparency material especially designed for the best images. These include 3R4446 for letter size ima[...]

3-4 P R I N T M E D I A Loading the M e di a T ray How to Load the T ray With Paper The universal paper tray can be used for standard paper weights of 16 - 24 lb. (60-90 gsm.) and any of the supported paper sizes:  Letter (8.5x11 in.)  A4 (210x297 mm)  Legal (8.5x14 in.)  Executive (7.25x10.5 in.)  A5 (148x210 mm) ?[...]

P R I N T M E D I A 3-5 3. Press down on the metal pressure plate until it is flat against the bottom of the tray. 4. Place the paper into the tray so that the side to be printed is facing up and the edge of the paper nearest to the tray handle is inserted under the tabs. Do not fill the tray above the maximum fill line indicated. 5. Reinsert the t[...]

3-6 P R I N T M E D I A How to Load the T ray With Letterhead Paper Load letterhead paper in the same way that you load plain paper (with the printed side up). (See “How to Load the Tray With Paper,” on page 3-3.) The typical orientation of letterhead paper is shown in Figure 3–1. Figure 3–1: Letterhead Paper Loaded In The Media Tray[...]

P R I N T M E D I A 3-7 How to Load the T ray With T ransparencies Load transparencies in the same way that you load paper. (See “How to Load the Tray With Paper,” on page 3–3.) Use recommended transparencies for optimum performance. Do not fill the tray with more than 75 sheets. NOTE: Your C55 printer automatically detects transparencies at [...]

3-8 P R I N T M E D I A The Manual Feed Slot The Manual Feed Slot, located on the front of the printer just above the media tray, allows you to print on: • a single sheet of special stock up to 24 lb. (90 gsm.) or letterhead paper • a sheet of paper that is a non-standard size • a transparency • a sheet of labels (in black only) • an enve[...]

P R I N T M E D I A 3-9 The Manual Feed T ra y Your C55 printer comes with a removable Manual Feed Tray. This tray attaches to the front of the printer and guides individual sheets or envelopes as they enter the Manual Feed Slot. The Manual Feed Tray aligns each sheet correctly and helps to ensure that it enters the printer smoothly. Figure 3–2: [...]

3-10 P R I N T M E D I A How to Attach the Manual Feed T ray To attach the Manual Feed Tray to the front of the printer: 1. Orient the tray so that the edge with the two small tabs and the support arms is facing the printer. 2. Align the tabs on the edge of the tray with the indentations just inside of the Manual Feed Slot, and insert the edge of t[...]

P R I N T M E D I A 3-11 How to Use the Manual Feed Slot Media inserted in the Manual Feed Slot overrides the Paper Source selection in your driver. You can use this to print a page (or cover) in a document set on a different media than the remainder of the document. Simply insert the media before the page is printed. To print normally from the Man[...]

3-12 P R I N T M E D I A 4. Place the media against the right edge of the Manual Feed Tray. Push the side edge guide against the left side of the media. The media should be flat against the tray without any wrinkles or bent edges. 5. Push the media into the Manual Feed Slot. The media will be pulled into the printer. WARNING: The C5 5 printer is no[...]

T H E C O N T R O L P A N E L 4–1 CHA PT ER 4 4 The Control Panel n Control Panel Components n Control Panel Us e n n Control Panel Menus n n Using the Optional Media Server The C5 5 printer’s Control Panel allows you to enter commands and receive printer status information directly at the printer. In this chapter, you will find out how to use [...]

4–2 T H E C O N T R O L P A N E L Control Panel Components The Control Panel consists of several buttons, indicator lights, and a two- line Message Display Window. You can use the Control Panel buttons to select functions and move through menus. The lights indicate that certain actions are taking place. The Message Display Window displays message[...]

T H E C O N T R O L P A N E L 4–3 Figure 4–1: The C55 Control Panel  On Line light  Form Feed light  Message Display Window  Four Color Toner indicator lights  Control Panel Buttons[...]

4–4 T H E C O N T R O L P A N E L Control Panel Indicator Lights Refer to the following table for an explanation of the purpose of each light. Table 4–1: Control Panel Indicator Lights INDICATOR LIGHTS PURPOSE On Line Steady light indicates the printer is idle and on line. Flashing light indicates the printer is processing data. N o light indic[...]

T H E C O N T R O L P A N E L 4–5 Control Panel Buttons Control Panel Buttons allow navigation through the menu system and execute menu commands that are displaye d. Table 4–2: Control Panel Buttons BUTTON PRESS TO On Line Take the prin ter off line and put it back on line again. The message display window displays <PAUSED> if in the midd[...]

4–6 T H E C O N T R O L P A N E L Table 4–2: Control Panel Buttons (continued) BUTTON PRESS TO Select Move to the next field or digit when entering an IP Address or network information. Previous Move to the previous menu item in the current level of a menu . Decreases the value of the alphanumeric entries. Next Move to the next menu item in the[...]

T H E C O N T R O L P A N E L 4–7 Control Panel Use This section provides general information on C ontrol Panel navigation, an explanation of Control Panel menus, and specific procedures for using some common Control Panel functions. Menu System Navigation You begin all Control Panel tasks by taking the printer off line and selecting a Top Menu i[...]

4–8 T H E C O N T R O L P A N E L 4. Press the Enter button to select a menu. The first sub-level menu option is displayed in the Message D isplay W indow. 5 . Use the Previous and Next buttons to scroll through the sub-level menu options. 6. Press the Enter button to select a menu option or execute the menu command that is displayed. NOTE: The E[...]

T H E C O N T R O L P A N E L 4–9 Control Panel Menus There are ten To p Menu selections available on the Control Panel. While most Top Menu selections pertain to more complex tasks, there are a few Top Menu features that you may need to use regularly. The three Top Menus most commonly accessed are Control Menu, Imaging and Media Server if instal[...]

4–10 T H E C O N T R O L P A N E L Table 4–3: The Top Menus TOP MENU FUNCTION SUB-MENU SELECTIONS Control Menu Cancel a job. Reset the printer. Cancel job Reset printer Maintenance Check the status of Maintenance Items. Color Developer/ Black Developer Print Drum Fuser Module Show Pg Count Media Menu Set and customize the defaults for media tra[...]

T H E C O N T R O L P A N E L 4–11 Table 4–3: The Top Menus (continued) TOP MENU FUNCTION SUB-MENU SELECTIONS Multinational Change the language used for messages and imbedded documents. English French Italian German Spanish Portuguese Communications Enable and configure the data ports. Establish the network configuration. Parallel Serial LocalT[...]

4–12 T H E C O N T R O L P A N E L Table 4–3: The Top Menus (continued) TOP MENU FUNCTION SUB-MENU SELECTIONS Service Print test patterns, view software levels and error logs. Test patterns Error Logs Adjustments Compression Imaging Change defaults fo r Imaging and Color Mode Options. Edge Smoothing Color Mode Overprint Halftone Type Enh Alignm[...]

T H E C O N T R O L P A N E L 4–13 Specific Examples of Control Panel Use This section provides step-by-step procedures for several commonly performed Control Panel tasks. Examples in this section include instructions about how to: • Print the Control Panel Menu • Check the Color Developer status • Designate a transparency tray • Modify c[...]

4–14 T H E C O N T R O L P A N E L PRINT THE CONTROL PANEL MENU To assist you in using the Control Panel, you may want to print a map of the complete menu system. Follow the steps below to print the menus for your reference. 1. Press the On Line button located on the Control Panel. The <ON LINE> message is cleared, and <OFF LINE> is d[...]

T H E C O N T R O L P A N E L 4–15 CHECK THE COLOR DEVELOPER STATUS You may also check the status of maintenance items directly at the printer. Follow the steps below when you want to view the status of the color developer. 1. Press the On Line button located on the Control Panel. The <ON LINE> message is cleared, and <OFF LINE> is di[...]

4–16 T H E C O N T R O L P A N E L DESIGNATE A TRANSPARENCY TRAY If the optional Lower Feeder (Tray 2) is installed on your printer, you can use the following procedures to designate Tray 1 or 2 as the transparency tray. See “Chapter 3: Print Media.” 1. Press the On Line button located on the Control Panel. The <ON LINE> message is clea[...]

T H E C O N T R O L P A N E L 4–17 DESIGNATE CUSTOM PAPER SIZE To use the media tray for paper sizes other than letter, A4 or legal, you must set the paper size in the Control Panel. Follow the steps below to set the tray to one of the supported sizes. (Sizes not listed in the Control Panel menu can only be printed through the Manual Feed tray. S[...]

4–18 T H E C O N T R O L P A N E L Using the Optional Media Server The Media Server, an optional disk drive that you can order and install, enables you to print PostScript and PCL 5C files directly at the printer from a standard H igh Density , 3 .5 -inch , M S DOS formatted disk, with a 1.4 MB maximum capacity. Any C55 printer can easily be upgr[...]

T H E C O N T R O L P A N E L 4–19 Print to File There may be times when you do not want to send your document directly to the printer. You may want to print your document using the Media Server or store your document as a print file (with the specific feature settings) to a hard drive. There are three ways to do this—through your printer drive[...]

4–20 T H E C O N T R O L P A N E L How to Print From the Media Server You can print your file with the default settings or customize your own print settings. If you have saved the file with specific application settings, print using the Media Server Menu defaults. If you wish to add information not previously saved in the file, use the Media Serv[...]

T H E C O N T R O L P A N E L 4–21 T o print from the Media Server: 1. Create a PostScript or PCL 5C printer file. (You cannot print an application file at the Media Server. You must use the Print to File utility.) Save the printer file you created on a standard H igh Density , 3.5-inch, MS DOS formatted disk. 2. Insert the disk into the Media Se[...]

4–22 T H E C O N T R O L P A N E L To print your file using customized settings: 1. Insert the disk into the Media Server’s disk drive as shown in F igure 4–2. 2. Press the Media Server button. The Message Display Window will display <SELECT FILE>. Press Next to display <SETUP MENU>. Press Enter . 3. Press Next to move through the[...]

S P E C I A L C 5 5 P R I N T E R D R I V E R O P T I O N S 5–1 CHA PT ER 5 5 Special C55 Printer Driver Options n PostScript vs. PCL 5C Printer Driver Feature Comparison n PCL 5C Printer Driver Features n PostScript Printer Driver Features n ImageFix (Windows 95 PostScript) Your C55 printer offers many special features that are designed to produ[...]

5–2 S P E C I A L C 5 5 P R I N T E R D R I V E R O P T I O N S The way these features are accessed depends on both the C55 printer driver that you are using and your operating system. Not all the features described in this chapter are available in all operating systems. Use the descriptions in this chapter as a general guide to help you take adv[...]

S P E C I A L C 5 5 P R I N T E R D R I V E R O P T I O N S 5–3 PostScript vs. PCL 5C Printer Driver Feature Comparison Table 5–1: C55 Printer PCL 5C vs. PostScript Feature PCL 5C PostScript Xerox Intelligent Color 3.0 Yes Yes Expert Color Control Ye s (PCL 5C Implementation) Yes Save Toner Ye s Ye s Edge Smoothing Ye s Ye s Enhanced Alignment [...]

5–4 S P E C I A L C 5 5 P R I N T E R D R I V E R O P T I O N S PCL 5C Printer Driver Features Your C55 PCL 5C printer driver includes several unique features provided by Xerox. These unique features are provided to aid you in producing high quality color as well as black and white prints. For information on other features not described here, sel[...]

S P E C I A L C 5 5 P R I N T E R D R I V E R O P T I O N S 5–5 GRAYSCALE Grayscale changes all of the colors of your document into black, white, and shades of gray. Use Grayscale when you do not need the distinction of color yet you want to maintain the detail of your document. A document printed with Grayscale prints faster than the same docume[...]

5–6 S P E C I A L C 5 5 P R I N T E R D R I V E R O P T I O N S Edge Smoothing (Xerox Features tab) Edge Smoothing reduces the rough or jagged edges of black text and line art. Enhanced Alignment (Xerox Features tab) Your C55 color printer includes a new feature to deliver improved image quality. If your documents contain black lines, or black te[...]

S P E C I A L C 5 5 P R I N T E R D R I V E R O P T I O N S 5–7 Document Halftones (Xerox Features tab) Halftone is the process by which images are printed as a pattern of many small dots. The size and density of the dots produce shades of light and dark in the image when it is printed. Also, different combinations of the four primary toner color[...]

5–8 S P E C I A L C 5 5 P R I N T E R D R I V E R O P T I O N S Expert Color Control Expert Color Control enables you to fine-tune the colors on your printed document. NOTE: The Expert Color Control results will be much different between PostScript and PCL 5C due to the differences in the printer description languages. COLOR ADJUSTMENT In Color A[...]

S P E C I A L C 5 5 P R I N T E R D R I V E R O P T I O N S 5–9 COLOR BALANCE The scroll bars in the Color Balance allow you to adjust the range between contrasting colors. This feature enables you to adjust the amount of Red, Green, and Blue in the colors of your document. As you slide the bar to the right (the higher numerical values), the amou[...]

5–10 S P E C I A L C 5 5 P R I N T E R D R I V E R O P T I O N S Save Settings To duplicate at a later date all of the selections you made for your document in Color Settings, Document Halftone, Expert Color Control and Advanced Features, select the Save Settings button. When you select the Save Settings button, a dialog box will display. Type a [...]

S P E C I A L C 5 5 P R I N T E R D R I V E R O P T I O N S 5–11 PostScript Printer Driver Features Your C55 PostScript printer driver includes several unique features provided by Xerox. These unique features are provided to aid you in producing high quality color as well as black and white prints. For information on other features not described [...]

5–12 S P E C I A L C 5 5 P R I N T E R D R I V E R O P T I O N S HOLD JOB Select Hold Job to delay printing for a set period of time, enabling you to get to the printer to load special media, or to print out confidential material. A message will appear on your screen indicating that you have a limited period of time to proceed to the printer to p[...]

S P E C I A L C 5 5 P R I N T E R D R I V E R O P T I O N S 5–13 Color Settings The options available for Color Settings are: INTELLIGENT COLOR Xerox Intelligent Color 3.0 automatically optimizes the appearance of your printed documents and simplifies the task of creating color documents by modifying the printer behavior so that different object [...]

5–14 S P E C I A L C 5 5 P R I N T E R D R I V E R O P T I O N S FAX FRIENDLY BLACK (POSTSCRIPT ONLY) Fax Friendly Black changes your color document to patterns of black and white. The different colors are rendered as different, distinguishable patterns in black and white. For example, a pie chart that contains wedges of different solid colors wi[...]

S P E C I A L C 5 5 P R I N T E R D R I V E R O P T I O N S 5–15 SAVE TONER Save Toner reduces the toner consumption needed to print in color. T he hues of each color do not change, but the colors are less saturated. Use Save Toner to decrease the overall toner consumption, produce lower cost prints, and provide draft copies of your document. UNA[...]

5–16 S P E C I A L C 5 5 P R I N T E R D R I V E R O P T I O N S Document Halftone  [...]

S P E C I A L C 5 5 P R I N T E R D R I V E R O P T I O N S 5–17 Expert Color Control Expert Color Control enables you to fine-tune the colors on your printed document. COLOR ADJUSTMENT In Color Adjustment, there are three slider bars you can use to make adjustments for lightness, contrast, and saturation. As you slide each bar, the numerical val[...]

5–18 S P E C I A L C 5 5 P R I N T E R D R I V E R O P T I O N S COLOR BALANCE The scroll bars in the Color Balance allow you to adjust the range between contrasting colors. The three bars indicate a range between Red and Cyan, Green and Magenta, and Blue and Yellow. As you slide the bar, the saturation of the color increases in the direction you[...]

S P E C I A L C 5 5 P R I N T E R D R I V E R O P T I O N S 5–19 Save Settings To duplicate at a later date all of the selections you made for your document in Color Settings, Document Halftone, Expert Color Control and Advanced Features, select the Save Settings button. When you select the Save Settings button, a dialog box will display. Type a [...]

5–20 S P E C I A L C 5 5 P R I N T E R D R I V E R O P T I O N S Advanced Features The Advanced features enable you to further fine-tune the images in your document. BLACK OVERP RINT (POSTSCRIPT ONLY) Select this feature to print black text and graphic objects over color backgrounds in order to overcome possible misregistration (thin white outlin[...]

S P E C I A L C 5 5 P R I N T E R D R I V E R O P T I O N S 5–21 EDGE SMOOTHING Select this feature to reduce the rough or jagged edges of black text and line art. ENHANCED ALIGNMENT Your C55 color printer includes a new feature to deliver improved image quality. If your documents contain black lines, or black text placed directly next to colored[...]

5–22 S P E C I A L C 5 5 P R I N T E R D R I V E R O P T I O N S[...]

T R O U B L E S H O O T I N G 6–1 CHA PT ER 6 6 T roubleshooting Before You Begin Troubleshooting Error Messages How to Clear A Media Jam Print Defects Additional Sources of Troubleshooting Assistance This chapter provides information about preventing problems, and specific instructions for clearing media jams. It also contains tables showing det[...]

6–2 T R O U B L E S H O O T I N G Before Y ou Begin T r oubl eshooti ng If it becomes necessary for you to take corrective actions, note the following safety tips and then begin your troubleshooting by checking for possible hardware, software, and printer maintenance issues. CAUTION: Do not use tools or sharp objects to clear jams since this may [...]

T R O U B L E S H O O T I N G 6–3 Softw are Is the correct printer driver installed and selected for your printer configuration? (For example, do not use the Adobe PostScript driver with a non-PostScript enabled printer). Printer Mainte na nce An improperly seated tray or an open cover can delay your print job. You can avoid these problems by reg[...]

6–4 T R O U B L E S H O O T I N G Error Messages The C55 printer’s error code and message system allows you to quickly and easily find and correct minor problems that may occur with your printer. Error messages alert you to trouble by displaying a letter and number code on the Control Panel’s Message Display Window. If you receive an error me[...]

T R O U B L E S H O O T I N G 6–5 Table 6–1: Error Messages Error Code and Message Displayed Explanation Action to Take C1–CHECK TRAY 1 Tray 1 is not properly inserted into the printer. Remove and reinsert Tray 1 into the printer. C2–CHECK TRAY 2 Tray 2 is not properly inserted into the printer. Remove and reinsert Tray 2 into the printer. [...]

6–6 T R O U B L E S H O O T I N G Table 6–1: Error Messages (continued) Error Code and Message Displayed Explanation Action to Take E4–INPUT JAM OPEN PRINTER A jam has occurred in the input area. Open the Front Cover and remove any jammed material in the input area. Close the cover. Refer to page 6–15. E5–FUSER JAM OPEN PRINTER A jam has [...]

T R O U B L E S H O O T I N G 6–7 Table 6–1: Error Messages (continued) Error Code and Message Displayed Explanation Action to Take E8–OUTPUT JAM OPEN PRINTER A jam has occurred in the output area. Open the Front Cover and the Fuser Cover. Remove any jammed material in the output area. Close the covers. Refer to page 6–13. E9–PLEASE CLOSE[...]

6–8 T R O U B L E S H O O T I N G Table 6–1: Error Messages (continued) Error Code and Message Displayed Explanation Actions to Take H1–HARD DISK ERROR The printer is unable to find the hard disk. Switch the power off and then switch it on again. H2–HARD DISK CONTROLLER ERROR Switch the power off and then switch it on again. H3–HARD DISK [...]

T R O U B L E S H O O T I N G 6–9 Table 6–1: Error Messages (continued) Error Code and Message Displayed Explanation Action to Take J3–ADD CYAN TONER The Cyan Toner level is low. Open the Top Rear Cover and refill the Cyan Toner. Close the cover. * J4–ADD BLACK TONER The Black Toner level is low. Open the Top Rear Cover and refill the Black[...]

6–10 T R O U B L E S H O O T I N G Table 6–1: Error Messages (continued) Error Code and Message Displayed Explanation Action to Take T0–POWER OFF/ON OR RESEAT FUSER T1–POWER OFF/ON OR RESEAT FUSER T2–POWER OFF/ON OR RESEAT FUSER A Fuser Thermistor error has occurred. The temperature of the Fuser is lower than it should be. The temperature[...]

T R O U B L E S H O O T I N G 6–11 How to Clear A Media Jam This section describes the media jam areas and gives basic instructions for clearing jams in each of these areas. Use these instructions to safely remove jammed media from your printer. The printer is designed to automatically shut down when a jam occurs, but will resume your print job a[...]

6–12 T R O U B L E S H O O T I N G Media Jam A reas Figure 6–1 illustrates the four areas where a media jam might occur. Figure 6–1: Media Path  Fuser/Output Area  Transfer Drum/Print Drum Area  Input/Transfer Drum Area  Tray and Manual Feed Slot Area  Grounding Roller WARNING: Exposure to prolonged periods of direct light may [...]

T R O U B L E S H O O T I N G 6–13 Fuser/Output A rea Jam (Error Codes E5, E8) Figure 6–2: Fuser/Output/Print Drum Area Jam 1. Open the Front Cover. (See page 2–10.) 2. Open the Fuser Cover. (See page 2–11.) 3. Release Roller by rotating Release Lever. 4. Locate the lodged material by looking inside the Fuser area. WARNING: Exercise caution[...]

6–14 T R O U B L E S H O O T I N G 5. Reach into the Fuser area, and gently grasp the exposed corners of the jammed material. 6. Pull gently up and toward you until the material is completely dislodged. 7. Close Roller Release. 8. Close the Fuser Cover and the Front Cover.[...]

T R O U B L E S H O O T I N G 6–15 Input/T ransfer Drum/Print Drum A rea Jam (Error Codes E4, E6, E7) Figure 6–3: Input/Transfer Drum/Print Drum Area Jam 1. Open the Front Cover. 2. Locate the lodged material by looking inside the Input/Transfer Drum area. 3. Reach into the Input/Transfer Drum area, and gently grasp the exposed corners of the j[...]

6–16 T R O U B L E S H O O T I N G 4. Pull gently up and toward you until the material is completely dislodged. 5. If the material has adhered to the Transfer Drum, peel it away from the drum surface. 6. Close the Front Cover.[...]

T R O U B L E S H O O T I N G 6–17 T ray /Manual Feed Slot Jam (Error Codes E1, E2, E3) Figure 6–4: Tray/Manual Feed Slot Jam 1. Remove Tray 1, Tray 2, or the Manual Feed Tray (as indicated by the error code) from the printer. 2. Grasp the exposed corners of the jammed material gently. 3. Pull the material slowly toward you until it is complete[...]

6–18 T R O U B L E S H O O T I N G Print Defects Some common print defects, their causes, and potential remedies are described in Table 6–2. If you are unable to correct a print defect after you have followed the recommendations in Table 6–2, refer to the Technical Information Guide for additional help. To reduce the incidence of print defect[...]

T R O U B L E S H O O T I N G 6–19 Table 6–2: Print Defects and Potential Remedies Print Defect Common Causes Potential Remedies Background Smudges– Unwanted black and/or colored or shaded areas that appear on the page The printer is exposed to direct sunlight. The printer is exposed to excessive temperature and/or humidity. The Print Drum Ch[...]

6–20 T R O U B L E S H O O T I N G Table 6–2: Print Defects and Potential Remedies (continued) Print Defect Common Causes Potential Remedies Light, Vertical Lines – Light areas (without color) that streak the page The Print Drum is scratched or damaged. The Print Drum Charger is dirty. Remove and inspect the Print Drum. Replace it if any scra[...]

T R O U B L E S H O O T I N G 6–21 Table 6–2: Print Defects and Potential Remedies (continued) Print Defect Common Causes Potential Remedies Repeating Defects – Marks that recur uniformly: 1. Once every page 2. Every 3.5 inches (89mm) 3. Every 2.5 inches (64mm) 1. The Print Drum is scratched or damaged. 2. - Toner on the Fuser Rollers. - Ther[...]

6–22 T R O U B L E S H O O T I N G Table 6–2: Print Defects and Potential Remedies (continued) Print Defect Common Causes Potential Remedies Missing Color – One or more colors that are missing from the print The Developer for the missing color needs replacement. Replace the appropriate Developer. Print Defect Common Causes Potential Remedies [...]

T R O U B L E S H O O T I N G 6–23 Table 6–2: Print Defects and Potential Remedies (continued) Print Defect Common Causes Potential Remedies Washed-out Areas – Faded color areas that appear randomly on the page Incorrect or damaged media has been used. If one color, the Developer needs replacement. If all colors, the Print Drum needs replacem[...]

6–24 T R O U B L E S H O O T I N G Table 6–2: Print Defects and Potential Remedies (continued) Print Defect Common Causes Potential Remedies Color Misregistration – Color that has shifted outside of the designated area or has been superimposed over another color area The printer is not level. The Print Drum is improperly installed. Level the [...]

P R I N T E R M A I N T E N A N C E 7–1 CHA PT ER 7 7 Printer Maintenance Regular Printer Maintenance Density and Color Balance Adjustment Procedure Cleaning Procedures This chapter describes the maintenance needs of your printer, explains how often these services are recommended, and gives instructions about how to perform general maintenance on[...]

7–2 P R I N T E R M A I N T E N A N C E Regular Printer Maintenance Your C55 printer is designed to need very little ongoing maintenance other than the replacement of maintenance items as they reach end of use. It is recommended that maintenance items are replaced when the end of use warnings appear on the control panel to avoid untimely image qu[...]

P R I N T E R M A I N T E N A N C E 7–3 Density and Color Balance A djustment Procedure You may notice, over the course of using the printer, that colors may change. For example, reds may begin to take on a purple cast, or blues may take on a green cast. This happens during the normal use of a color printer and can be easily remedied by using the[...]

7–4 P R I N T E R M A I N T E N A N C E Figure 7–1: Density and Color Balance Adjustment Test Page The Density and Color Balance Adjustment Test Page contains numbered image that indicate possible adjustments that can be made. You can choose to make an adjustment to the Color Density, the Black Density, or the Color Balance. Note: While Figure [...]

P R I N T E R M A I N T E N A N C E 7–5 What T o Look For There are basically three things to look for in examining the test print. 1. The Color Density and the Black Density are a matter of taste. The 30% halftones can be used to judge the current level and decide on a preference. 2. The Color Density and Black Density should be at approximately[...]

7–6 P R I N T E R M A I N T E N A N C E Making an A djust ment Continue the process that you began in Step 6 (Printing a Test Page). When you print the Test Page, the <COLOR ADJUST> message is cleared and the <COLOR DENSITY> menu is displayed in the Message Display 7. Press the Next button to cycle through the menu choices until the f[...]

P R I N T E R M A I N T E N A N C E 7–7 A djustment Recovery While in the COLOR ADJUST routine you have two method of recovering previous settings: 1. You can chose to return to the values you had before you began the adjustment routine by pressing the Enter button when the menu item <CANCEL CHANGES> is displayed. The printer will be restor[...]

7–8 P R I N T E R M A I N T E N A N C E Cleaning Pr ocedur es The cleaning procedures described in this section will help you maintain the optimum print quality and minimize downtime of your C55 printer. Before you begin, be sure that you have a basic understanding of the parts of your printer. Also, pay strict attention to the cautions given in [...]

P R I N T E R M A I N T E N A N C E 7–9 Cleaning the Grounding Roller and Feed Rollers The interior rollers, located under the Front Cover, should be cleaned only if roller marks appear on prints. CAUTION: There is a small paper sensor switch in the bottom of the printer that is easily broken. Use extreme caution in this area to avoid damaging th[...]

7–10 P R I N T E R M A I N T E N A N C E Follow these steps to clean the rollers. 1. Raise the Front cover. 2. Locate the Print Drum. CAUTION: When removing and inserting the Print Drum, do not allow the green drum to touch any parts of the printer. Contact may damage the delicate drum degrading print quality. 3. Release the latches on both sides[...]

O P T I O N A L E Q U I P M E N T 8–1 CHA PT ER 8 8 Optional Equipment n Available Optional E quipment n How to Install Additional Memory n Memory Upgrade Options Optional equipment is available which allows you to add special features to your printer or upgrade your printer system to meet your particular needs. Table 8–1 provides a brief descr[...]

8–2 O P T I O N A L E Q U I P M E N T A vailable Optional Equipment To order any of the equipment listed below, call your authorized Xerox reseller. Table 8–1: Available Optional Equipment Optional Kits Content Use Requirements Adobe PostScript Kit One - SIMM card Allows your printer to print Po stScript jobs a n d is required for the following[...]

O P T I O N A L E Q U I P M E N T 8–3 Table 8–1: Available Optional Equipment (continued) Optional Kits Contents Use Requirements Lower Feeder One Lower Feeder assembly One Universal Tray Enables Auto Tray Switching for continuous printing. Doubles paper capacity or enables dedicated transparency tray. None Universal Tray One - Media Tray Addit[...]

8–4 O P T I O N A L E Q U I P M E N T Table 8–1: Available Optional Equipment (continued) Optional Kits Contents Use Requirements Token Ring Card One - TokenRing Network Interface Plug in card Provides network capability utilizing IPX/SPX, TCP/IP, DLC/LLC, SNMP and TokenTalk protocols. Comes standard with Flash memory for easy field upgrades. M[...]

O P T I O N A L E Q U I P M E N T 8–5 How to Install Additional Memory You can increase the random access memory (RAM) of your C55 printer to a maximum of 64 megabytes (MB). More RAM increases the font capability and enhances the speed of data transfer and complex page processing. Certain memory amounts are required to support enhancements to you[...]

8–6 O P T I O N A L E Q U I P M E N T Memory Upgrade for the C55mp   !?[...]

O P T I O N A L E Q U I P M E N T 8–7 Memory slots appear as illustrated in Figure 8–1 below when additional memory has not been installed. Figure 8–1: The C5 5 /C55mp P rinter Memory Board Configuration When you install additional memory in your printer, the memory SIMMs should be added in pairs by inserting them into slots contained in the [...]

8–8 O P T I O N A L E Q U I P M E N T Memor y Installation Procedure   ?[...]

O P T I O N A L E Q U I P M E N T 8–9 Memor y Upgrade Options  [...]

8–10 O P T I O N A L E Q U I P M E N T[...]

N E T W O R K P R I N T E R S E R V I C E S 9–1 CHA PT ER 9 9 Network Printer Services Two print service utilities are available for the installation and management of your C55 printer -- CentreWare DP and CentreWare Internet Services. Each of these services provides you with the capability to easily and quickly accomplish the following tasks wit[...]

9–2 N E T W O R K P R I N T E R S E R V I C E S CentreWare DP is a new generation of network print management software designed for the network administrator. It provides a single point of administration for all Xerox desktop and network printers, including your C55 printer. Thanks to the ease of point-and-click navigation, administrators will be[...]

S A F E T Y N O T E S A PPENDIX A A Safety Notes n Electrical Safety n Laser Safety n Maintenance Safety n Operational Safety n Ozone Safety The Xerox C5 5 color laser printer and the recommended consumable supplies have been designed and tested to meet strict safety requirements. Attention to the following notes will ensure the continued safe oper[...]

S A F E T Y N O T E S Electrical Safety • Use the power cord supplied with your C5 5 printer. • Do not use a ground adapter plug to connect the printer to a power source receptacle that lacks a ground connection terminal. • Plug the power cable directly into a properly grounded electrical outlet. Do not use an extension cord. If you do not kn[...]

S A F E T Y N O T E S • If you notice unusual noises or odors, switch off the printer power immediately. Disconnect the power cable from the electrical outlet. Call an authorized Xerox service representative to correct the problem. • If any of the following conditions occur, switch off the printer power immediately, disconnect the power cable, [...]

S A F E T Y N O T E S Laser S afety CAUTION: The use of controls or adjustments, or the performance of procedures other than those specified herein, may result in a hazardous radiation exposure. This equipment complies with all applicable safety standards. With specific regard to laser, the equipment complies with performance standards for laser pr[...]

S A F E T Y N O T E S Maintenance S afety • Do not attempt any maintenance procedure that is not specifically described in the documentation supplied with your printer. • Do not use aerosol cleaners. The use of supplies that are not approved may cause poor performance and could create a dangerous condition. • Use the supplies and cleaning mat[...]

S A F E T Y N O T E S • Place the printer in a dust free area where the temperature range is 50 ° F to 90 ° F (10 ° C to 32 ° C) and the relative humidity is 15% to 85%. • Choose a location for the printer allowing sufficient space around the printer for operation and maintenance. The minimum recommended room size is 10 cubic meters/353 cub[...]

S A F E T Y N O T E S • Follow the recommended procedure when moving the printer from one location to another. • Do not put containers of coffee or other liquids onto the printer. • Do not block or cover the slots and openings on the printer. Without adequate ventilation, the printer may overheat. WARNING: Be careful when working in areas ide[...]

S A F E T Y N O T E S Ozone Safety This printer produces ozone during normal operation. The ozone produced is heavier than air, and the quantity is dependent on copy volume. Providing the proper environmental parameters, as specified in th e Operational Safety section of these Safety Notes, ensures that concentration levels meet safe limits. If you[...]

S P E C I A l N O T I C E S A PPENDIX B B Special Notices n FCC Notices... USA n Certifications... Canadian n European Markets n Safety Extra Low Voltage Safety Approval[...]

S P E C I A L N O T I C E S FCC Notices…USA Radio Frequency BASE PRINTER AND BASE PRINTER WITH ETHERNET This equipment generates, uses, and can radiate radio frequency energy, and, if not installed and used in accordance with the instruction manuals, may cause interference with radio communications. The equipment has been tested and found to comp[...]

S P E C I A l N O T I C E S Changes or modifications to this equipment not specifically approved by the Xerox Corporation may void the authority granted by the FCC to operate this equipment. Shielded cables must be used with this equipment to maintain compliance with FCC regulations. BASE PRINTER WITH TOKEN RING AND/OR BASE PRINTER WITH SERIAL/LOCA[...]

S P E C I A L N O T I C E S Certifications…Canadian 60 HZ, 1 15V The equipment is listed by the Underwriters Laboratories, UL 1950, certified by Canadian Standards Association, CSA22.2, No. 950 European Markets CE Certification The CE marking applied to this product symbolizes Rank Xerox Declaration of Conformity with the following applicable dir[...]

S P E C I A l N O T I C E S CISPR Configuration Specification Base Printer CISPR-B Base Printer with Hard Drive CISPR-B Base Printer with Media Server CISPR-B Base Printer with Ethernet CISPR-A Base Printer with Token Ring CISPR-A Base Printer with Serial/LocalTalk CISPR-A[...]

S P E C I A L N O T I C E S Safety Extra Low V oltage Safety Approval The C 55 printing system is in compliance with various governmental agencies and national safety regulations. All system ports meet the requirements for Safety Extra Low Voltage (SELV) circuits for connection to customer-owned devices and networks. Additions of customer-owned or [...]

P R I N T E R T E C H N I C A L S P E C I F I C A T I O N S A PPENDIX C C Printer T echnical Specifications Physical Specifications Environmental Specifications Electrical Specifications Performance Specifications Controller Specifications[...]

P R I N T E R T E C H N I C A L S P E C I F I C A T I O N S Phy sical Specifications Dimensions (w ithout Optional Low er Feeder) 18.5” (w) x 16.5” (d) x 16.5” (h) 470 mm (w) x 419 mm (d) x 419 (h) Weight (without Optional Low er Feeder) 89 lbs. (40 kg) Optional T ray Dimensions 18” (w) x 17” (d) x 4” (h) 460 mm (w) x 432 mm (d) x 102 m[...]

P R I N T E R T E C H N I C A L S P E C I F I C A T I O N S Environmental Specifications T emperature Operating: 50 to 90 F (10 to 32 C) Storage: 14 to 104 F (-10 to 40 C) Humidity Operating: 15% to 85% RH Storage: 10% to 90% RH Sound Level 54 dbA Running (Max.) 47 dbA Standby (Max.) Electrical Specifications Pow e r Requirements 110–130V, 50/60 [...]

P R I N T E R T E C H N I C A L S P E C I F I C A T I O N S Performance Specifications Resolution  Black: 600x600 dpi / Contone (PostScript only)  Color: 600x600 dpi / Contone (PostScript only) Print Speed  Black: up to 12 ppm (pages/min)  2 Color: up to 6 ppm  4 Color: up to 3 ppm Controlle r Speci fications AMD 29040[...]

I N D E X Index A Adobe PostScript Kit ................................... 5–2 as optional equipment ............................. 8–2 Advanced features (PostScript) ................. 5–20 B Bi-directional printing .................................................. 2–5 Bitmaps Photo Color (PCL 5C) ............................ 5–4 ImageFix[...]

I N D E X Color Developer how to check status ............................... 4–15 Color Developer Unit location ................................................ 2–13 Color features printer drivers for .................................. 5–2 Color matching systems available for TS printers ........................ 2–6 with Unadjusted (PCL 5C[...]

I N D E X E E1 - TRAY 1 JAM .................................... 6–17 E1 to E9 error codes .................................... 6–5 E2 - TRAY 2 JAM .................................... 6–17 E4 - INPUT JAM ...................................... 6–15 E5 - FUSER JAM ..................................... 6–13 E6 - DRUM JAM ...................[...]

I N D E X H H1 to H3 error codes .................................. 6–8 Halftone Settings PCL 5C ................................................. 5–7 PostScript ............................................. 5–16 Hard Drive as optional equipment ............................ 8–2 Help, On-line ............................................. 1?[...]

I N D E X how to attach ........................................ 3–10 Manuals for C55 printer ....................................... 1–7 Media envelopes ............................................... 3–3 for use in Manual Feed Slot .................... 3–3 for use in trays ........................................ 3–2 labels ............[...]

I N D E X for use in trays ....................................... 3–2 loading in Manual Feed Slot ................. 3–11 loading in tray ....................................... 3–4 orientation in tray .................................. 3–5 Paper size adjustment for in trays ........................... 3–4 Parallel port ..................[...]

I N D E X RS232 Serial Connector ............................ 2–10 S Safety for troubleshooting ................................. 6–2 Safety Certification label ............................. 2–9 Saturation Color Adjustment (PCL 5C) ................... 5–8 Color Adjustment (PostScript) .............. 5–17 Save Settings PCL 5C .............[...]

I N D E X safety ..................................................... 6–2 sources of help ...................................... 6–24 suggested actions ................................... 6–1 U Unadjusted print mode (PCL 5C) ............................. 5–5 print mode (PostScript) ......................... 5–15 Universal Tray as optiona[...]