Yealink SIP-T28p manual

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Copyright © 2011 YEALIN K NETWORK TECHNOLO GY C O ., L TD. Copyright © 201 1 Y ea link Network T e chnol ogy CO ., LTD. Al l rights reser v ed. No parts of this publicatio n ma y be r ep rodu ced or transmitted in any form or b y an y means, e l ectro nic o r mecha nical, p hoto co pying , recording, or othe r wise, for an y purpos e, without the[...]

Note: Thi s device is tested and co mpl ie s with the l imi ts for a Class B dig ital devi ce, pu rsuant to P a rt 15 of the FCC Rul es. These limi ts are designe d to p r o vide re asona ble pro tection ag ainst harmful inter ference in a resid entia l install ation. This equ ip ment ge ner ate s, uses , and ca n radi ate radi o fre quency energy [...]

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About This Guid e v Tha n k you for c hoosing the SIP - T 28P IP phone, an ex quisitely des ig n ed SIP IP pho ne. T his unit provides business telephony features su ch as Call Ho ld, Call T ransfer , Busy L amp Field, Shared Line, Hot D es kin g, Multicast P aging and Conference over a n IP network. This g uide provide s ever ything y ou n e ed t [...]

User Guide SI P - T28P I P Ph one vi[...]

T able of C ontents vii About This Guide ................................................................... v In T his Guid e ................................................................ ..................................................... v T able of Cont e nts ................................................................ . vii Over view [...]

User Guide SI P - T28P I P Ph one viii Lo cal Directory ............................................................................................................ 28 Blacklist ................................ ........................................................................................ 32 R emote Phonebook .............................[...]

T able of C ontents ix Send i n g RTP Stre a m ................................................................................................ ... 77 R ece iving RTP St ream ................................................................................................ . 78 Music on Hold ...........................................................[...]

User Guide SI P - T28P I P Ph one x[...]

Ov er view 1 This chap t er p rovide s t he ove r view o f the SIP - T 28P IP phone . The top ic s incl ude :  Hardware Component Inst ruc t io ns  Ico n Ins truc tions  LED Instruc tions  Use r Inter f ace s  Do cume ntation If you require add itio n al information or assistance with yo ur new p hone, contact you r syst e m a dminis[...]

User Guide SI P - T28P I P Ph one 2 Hardware co mp onent instructio n s of the SIP - T28P IP phone a r e: Item Descripti on ① LCD Sc re en Sho ws informa tion about c alls, me ssages, sof t k e y s , time, date and other rel eva nt dat a: • Ca ll info rma tion — caller ID, call du r ation • Icons (for exa mple, ) • Miss ed call t e xt or [...]

Ov er view 3 Ico ns a pp ear on the phone LC D scre e n are des cribed in the foll owi ng t ab le: Icons Descripti on Network is unava ilable R eg istered successfully R eg istered fail R eg istering Hands -free speak erp hone mo de Handse t mode Heads et mo de Multi-l ing ual lowercase let ters input mode Multi-l ing ual upper case le tters input [...]

User Guide SI P - T28P I P Ph one 4 Icons Descripti on K eyp ad Lo ck R eceived C alls Dialed Calls Misse d Calls R ecording box is full A call c a nnot be recorded R ecording starts s uc ces sfully R ecording cannot b e started R ecording cannot b e stopp ed[...]

Ov er view 5 Powe r Indicator LED LE D S t atus Descripti on So lid gree n The pho n e is power ed on . Flash ing green The p hone i s r inging (Hardwar e version must be 1.0 .0.1 or higher ). Off The pho ne is power ed off . Line k ey LED LE D S t atus Descripti on So lid gree n The line is acti ve. F as t flashing gre en The line receives an inc [...]

User Guide SI P - T28P I P Ph one 6 LE D S t atus Descripti on So lid red The monitored user is busy . Off The monitored user does not exist. Mem ory key LED (configured as shared line key ) LE D S t atus Descripti on So lid gree n All the pa rties are idle. So lid red The shared l ine is s eiz e d. F as t flashing gre en So me p art y receives the[...]

Ov er view 7 In ad ditio n to th e ph one user interfa ce, y ou can a lso cu s tomize y ou r p hone vi a web u se r inter f ace. In o rder to acc e ss the web us e r interf ace, you need to k now the IP address o f you r new p hone. T o obtain t h e IP address, press the OK k e y on the phone. Ent e r the I P addr e ss ( e. g. h tt p ://192.168.0.1[...]

User Guide SI P - T28P I P Ph one 8 Opti ons Phone Us er Inter face W eb User Inter fa ce -- Loc a l Directo r y -- Blacklist -- R em ote Phone book -- Dial Pl an -- DS S K e ys -- K ey a s Send -- Ho t Line -- Live Dialpad -- Emerg enc y √ √ √ √ √ √ Advanced Ph one F ea tures -- BLF/B L F List -- Share d Line -- Inter co m -- Call R ec[...]

Ov er view 9 The foll owing tab le s hows documentat io ns a v a ilable f or the SIP - T28P IP p hon e . Name Contents Where f ou nd F ormat/ Language Qu ick Insta llation Guide Ba sic set up of the phone In the packa ge PDF/English Qu ick R ef ere nce Guide Ba sic c all fea ture s and p hone cu s tomizations In the packa ge PDF/English Use r Guide[...]

User Guide SI P - T28P I P Ph one 10[...]

Getting St arted 11 This chap t er p rovide s basic installation instructio n s an d informatio n f or o bta ining the be st pe rforma nce with the SIP - T 28P IP pho ne. Th e topics incl ude:  P a cking List  Phone Ins tallation  Phone Initialization  Phone Status  Ba sic Netwo rk Set ting s  R eg istratio n  Idle Screen If yo[...]

User Guide SI P - T28P I P Ph one 12  Power Adapter  Handset & Handset Cord  Ethernet Cable  Quick Ins t a llation Guide & Quick R eferen ce G ui de  CD - R OM Che ck the list before inst a llation. If you find a nything missin g, contact you r syste m adm inistr a tor.[...]

Getting St arted 13 If your phone is a lre a dy install ed , proceed to Ph one Initialization on p age 15 . This s ectio n introduc es how to install the phon e with th e compone nts in t h e packing li st:  Attach the Stand  Connect the Handset and optional H ea d set  Connect the Network and Po wer 1) At tach the St a nd: 2) C onnect the[...]

User Guide SI P - T28P I P Ph one 14 3) C onnect the Netwo rk a nd P ower: Y ou h ave two opti ons f or power and network c onnections. Y our s yste m administrator will advise you which o ne t o u s e.  AC power  P ower over Ethe rn et ( P oE) AC P ower T o connect the AC power: 1. Connect the DC plug on th e power adapter to th e DC5V p ort[...]

Getting St arted 15 T o connect the Po E : 1. Connect the Eth e rnet ca b le betwe en th e Inter net port on the ph on e a nd an ava ilable port on the in -line power s witc h/hub. Note Af ter you r phone has been powered up, the syste m b oo t s up and p erf orms the foll owing ste ps: A uto m atic Phone Initialization The pho n e finishes the ini[...]

User Guide SI P - T28P I P Ph one 16 Y ou can view the sys t e m status of you r ph one via p hone user i n t e r face or web user inter f ace. A va ilable informa tio n of ph one s tatus inclu des :  Network sta tus incl uding WAN port and LAN port informatio n .  Phone sta tus inclu ding device model, firmware version an d MAC address . [...]

Getting St arted 17 2. Enter th e pa r ameters IP , subne t mask, default gateway , primar y DNS , se co n d DNS in the corresp onding fields . 3. Press the Save sof t k ey to accept th e ch an ge or the Back sof t k e y to cancel. Note Gene r ally , your phone will b e d e ployed with multiple other phones. In th is cas e, your syst e m a d m inis[...]

User Guide SI P - T28P I P Ph one 18[...]

Cust omizing Y our Ph o ne 19 Y ou can cu stomize your SIP - T2 8P IP p hon e by co nfiguring t h e setting for time and dat e, display co n trast, and ring t ones , for example. Y ou can add contacts to t he phone’s lo cal directory man uall y or f rom call hi sto r y . Y ou c an a lso h a ndle inc oming calls f rom d iff e rent co ntacts in d i[...]

User Guide SI P - T28P I P Ph one 20 Y ou can co nfigure t he b acklight status on th e LC D s cre e n as the fol low ing typ es :  Alwa ys off: Backligh t is t urned off comple tely .  Alwa ys on: Backlight is on pe rmane ntly .  On (durati on): Backlight is turned o ff wh en the p hone is ina ctive for approximat ely 15se co n ds, 30seco[...]

Cust omizing Y our Ph o ne 21 The default language of the phone user interfa ce is En g lish . The phone will det ect and use the s am e l a ng ua g e as which o f your internet b rows e r f or the web use r interf ace , if the la nguage of your intern et b rowse r is not supported by the phon e , the w eb user inter f ace will use English by d e f[...]

User Guide SI P - T28P I P Ph one 22 T o configure the SNTP s e ttings via phone use r int er face: 1. Press Menu -> S etting s -> Bas ic S e ttings -> Time & Date -> SN TP Setting s . 2. Press o r , or th e Swi tch sof t k e y to select the time zon e that applies to you r are a from the Time Zone field. The default time zone is &q[...]

Cust omizing Y our Ph o ne 23 2. Press o r , o r t he S wit ch sof t k ey to s ele ct the de sir e d time form at (12 hour o r 24 hour) from the Cl oc k field. 3. Press or , o r th e Switch sof t k ey to select th e d e sired d ate format from the Date Fo rma t field. 4. Press the Save sof t k ey to accept th e ch a nge or the Ba ck sof t k e y to [...]

User Guide SI P - T28P I P Ph one 24 Y ou can se t the "#" or "*" to p e r form as a s end k e y while dialing a call. T o se t the k ey a s send vi a p hone user inter face: 1. Press Menu -> Featu res -> K ey a s Send . 2. Press o r , or the Swi tch sof t k ey to select "#" or " *" from the K ey a s Se[...]

Cust omizing Y our Ph o ne 25 T o activate the k eypad l ock via pho n e user inter fa ce: 1. Press Menu -> S etting s -> Advanced Setting s (password: a dmin) -> Phone Settings -> K ey pad Lock . 2. Press o r , or the Swi tch sof t k ey to select the desired ty pe from the K e ypad Loc k f ield. 3. Press the Save sof t k ey to ac tivat[...]

User Guide SI P - T28P I P Ph one 26 Y ou can pre ss the V olu me key to a djust the re ceiv er vol ume of cu rren tly used a udio devices (handset, spe ak e rphone or h ea dset), w hen the phone is in the dialing int er face or duri ng a call. Y o u c an a lso press the Vo lume key to adju s t the ring er volu m e when t he phone is idle . T o ad [...]

Cust omizing Y our Ph o ne 27 2. Press or to select the desire d ring t one. 3. Press the Save sof t k ey to accept the change or the Back s of t k e y to cancel. T o se lect a ring t one f or the phone via web user interf ace: 1. Click on Ph one -> Preferen ce . 2. Select the de sir ed ring t on e f rom th e p ul l-down list of Ring T o nes . 3[...]

User Guide SI P - T28P I P Ph one 28 The built-in phone dir ector y stores th e names a nd phone numbers of you r contacts. Y ou can store up to 300 contacts in your phone's loc al director y . Y ou c an a dd, e dit, delete or sea rch for a contact in the loc a l directory . Y ou can a lso dial a contact fr om the local directory . Y ou can ad[...]

Cust omizing Y our Ph o ne 29 Adding Con tact s from C al l Histo r y T o ad d a contact to the local directo r y from the call history : 1. Press the Hi stor y s of t k ey . 2. Press or to highlight the desir e d entr y . 3. Press the Option s of t k ey , and th en s el e ct Add to Contacts from the prompt list. 4. Enter th e contact name. 5. Pres[...]

User Guide SI P - T28P I P Ph one 30 3. Press the Op tio n s of t k e y , and then se l ect Detail from the p rompt list. 4. Press or to highlight the contact inform a tion and then edit. 5. Press the Save sof t k ey to accept change or the Back s oft key to cancel. T o dele te a co n tact f rom t he local directo r y : 1. Press Directo r y -> L[...]

Cust omizing Y our Ph o ne 31 T o se arch for a contact in th e local directo r y: 1. Press Directo r y -> Loc a l Di rector y . 2. Press the Sea rch sof t k e y . 3. Enter a few c ontinuo us chara cters o f the co nta ct n a me or c ontinu ou s numb er s of the co ntact p hone numbe r usin g the k ey pad. 4. Press the OK sof t k ey . The co nta[...]

User Guide SI P - T28P I P Ph one 32 T o ex port a co n tact list via web us e r interf ace: 1. Click on C ontacts -> Lo cal D irectory . 2. Click Export XML (or Export CSV ). 3. Click Save to save the co n tact list to you r lo cal syste m. The built-in phone dir ector y stores th e names a nd phone numbers of the bla c klist. Y ou can store up[...]

Cust omizing Y our Ph o ne 33 The pho n e connects to lo ad th e corporate directo r y , a nd then dis play s the co rporate co nta ct li st on the LCD screen. 3. Press the Cancel s of t key to ba ck to th e previo us inte r fa ce or th e Back s of t key t o disco nne ct. T o pla ce a call from the corporate dire cto r y: 1. Press Directo r y ->[...]

User Guide SI P - T28P I P Ph one 34 3. Press or to select the desire d en try . 4. Press the Option s of t k ey , and then se l ect Deta il from the prompt list . The detailed inform a tion of the entr y appea rs on the LCD scre e n. T o dial a call from the call histor y list: 1. Press the Hi stor y s of t k ey . 2. Press o r to switch b etwe en [...]

Cust omizing Y our Ph o ne 35 Y ou can upload you r c ustom logo which will be s hown on the idle s creen. T o upload a cu s tom logo via web user inte rfa ce: 1. Click on Ph one -> Features . 2. Select Custom Logo f rom th e p ull -down list of Use Logo . 3. Click Browse to se lect th e logo file from your lo cal s ystem . 4. Click Upload to up[...]

User Guide SI P - T28P I P Ph one 36 T o en able Headset Prior vi a we b us er inte rfa ce: 1. Click on Ph one -> Features . 2. Select Enabled from the pull-down l ist of Hea dset Prior . 3. Click Confirm to accept the change. T o use headset p rio r , you s ho ul d a ctivate the hea dse t mode in advance: 1. Physically co n nect the headset . 2[...]

Cust omizing Y our Ph o ne 37 3. Select the de sir ed key ty pe f rom the T yp e field. 4. (Optional.) Select the desired key e vent t ype from the K ey T ype field. 5. (Optional.) Select the desired line from the Ac count ID field. 6. (Optional.) Enter t he corre s ponding valu e in th e V a lue f ield. 7. (Optional.) Enter t he corre s ponding va[...]

User Guide SI P - T28P I P Ph one 38 Depen denc ies: T ype ( Speed Dial ) V a lu e ( t he number you want to dial ou t) A cc ount ID (the acco unt this f ea tur e wil l be a pplied to) Usa ge: Pr ess the DSS k e y to dial ou t t he number specified in the Valu e f ield, using the acco unt s elected f rom the Account ID field. DTMF Y ou can use this[...]

Cust omizing Y our Ph o ne 39 F or ward Y ou can use this k e y f eature to forward a n inco ming call to someone e lse . For more information, ref e r to Ca ll F or ward on page 55 . Depen denc ies: T ype ( K ey Eve nt ) K ey T ype ( F orward ) V a lu e ( t he n um be r you want to for wa rd to) Usa ge: Pr ess the DSS k e y to for w a rd an inco m[...]

User Guide SI P - T28P I P Ph one 40 2. Press the DSS k e y again to dea cti vate the DN D mode . Note R edia l Y ou can use this k e y f eature to access the Dialed Ca lls list . P ress th e DSS ke y whe n the phone is idle, then you can sele ct an entry to redia l. Depen denc ies: T ype ( K ey Eve nt ) K ey T ype ( R edia l ) Usa ge: 1. Press the[...]

Cust omizing Y our Ph o ne 41 2. Select the de sir ed line key , a nd then p ress the Ente r soft k ey . 3. Select the de sir ed key ty pe f rom T yp e fie ld. 4. (Optional.) Select the desired k e y eve nt type from the key type field. 5. (Optional.) Select the desired line from the Ac count ID field. 6. (Optional.) Enter th e string th at wi ll a[...]

User Guide SI P - T28P I P Ph one 42 The follo wing f igures s how sin gle or m ul tiple a cc ou n ts regist ered on th e phone: Sing le accou nt : Multiple accounts: T o disa ble an account via p hone user inter face: 1. Press Menu -> S etting s -> Advanced Setting s (password: a dmin) -> Accounts . 2. Select the de sir ed acco unt and t [...]

Cust omizing Y our Ph o ne 43 Incoming calls to this li ne will be d istributed evenly among th e a vailab le line k e y s. Simil arly , outgoing calls will be distributed. Y ou r p hone can b e configured to have a combination of li nes with a single line ke y and lines with multiple line k e ys. Dial plan is a stri ng of ch ara cter s that govern[...]

User Guide SI P - T28P I P Ph one 44 dial ou t the number “ 1234567 ” , you just nee d to e nter “ 1 ” on the phone and then pre s s the Send sof t k ey . T o ad d a replace rule via web user inter face: 1. Click on Ph one -> D ial Plan -> R e place Rul e . 2. Enter th e st ring (e.g. 2xx) in t h e Pref ix field. 3. Enter th e string [...]

Cust omizing Y our Ph o ne 45 4. Click Add to add the di al-now rule. When you ente r t he n um b er “ 1234 ” using the k e ypad, the ph on e will dial ou t “ 1234 ” automatically witho ut pres sing any key . Note Time Ou t for Dia l-now Rule Y ou can co nfigure the int er val for dial-now rul es . Tha t i s , you can configure you r phone [...]

User Guide SI P - T28P I P Ph one 46 Public t eleph one networks in co untries around the world have a sing l e e merg ency telep hone nu m be r ( e mergency ser vices numbe r), tha t a llo ws a caller t o c onta ct lo ca l eme r ge ncy s er vices f or a s sistance when required. The emergency telephone nu m be r may differ from co untr y to co unt[...]

Cust omizing Y our Ph o ne 47 Y ou can dial a hotli ne numbe r im m ediately once you lif t the handset, press th e spe ak er phone k e y or press a line k e y . Y ou can also configure to dial ou t the hotline numbe r in a period of time, the ph one will di al out the hotline numb er auto ma tic ally af ter the specified delay time. T o configure [...]

User Guide SI P - T28P I P Ph one 48[...]

Basic Call Fe atures 49 The SIP - T2 8P IP phone is designed to be e as ily u s ed li ke a regular phone on a public switched te le p hone network (PSTN). Y o u c an p lace calls, an swer calls, transfer a call t o someone e ls e , or condu ct a confere nce call. This chap t er p rovide s basic o p era ting instruc tions for the SIP - T28P IP phone[...]

User Guide SI P - T28P I P Ph one 50 dial from the search r e sults. Fo r m ore inform a tion, refer to Contact Ma n ageme n t on pa g e 27 and Call Hi stor y Ma n ageme n t on p age 33 . Du r ing a call, you c a n alte rnate between Spe ak e rpho ne, Hea d se t, or Hand s et mode s by pressing the Spea ker p hone k e y , t he HEAD SET k ey , o r p[...]

Basic Call Fe atures 51 Enter th e des ire d number using the k e ypad. Press , , o r t h e Send sof t k ey . - With the optional he adset co nne cted , press to activat e the headse t mode. Enter th e des ire d number using the k e ypad. Press , , o r t h e Send sof t k ey . Note T o pla ce multi ple calls: Y ou can have more than one call on you [...]

User Guide SI P - T28P I P Ph one 52 T o an swer a call u s ing the h a nds e t: 1. Pick up the h andset. T o an swer a call u s ing the hands -free sp e ak e rphone mode: Do one of the f oll owing: - Press . - With the h andset on-hook and the headset mode deactivated, press the Answer sof t k e y . - With the h andset on-hook and the headset mode[...]

Basic Call Fe atures 53 T o red ial the last p laced call from you r ph one: 1. Press twic e. A call to y our last p laced call is attempted. T o red ial a previously placed call from your phone: 1. Press when the phone is idle. 2. Press o r to s elect the d es ired entr y f rom the d ialed calls list, and then press or the Send sof t k ey . Y ou c[...]

User Guide SI P - T28P I P Ph one 54 The pho n e LC D scree n indicate s that the call i s on mute . T o un -mute a call: 1. Press again to un -mute the call. Y ou can place a n active call on hol d. At an y tim e, a t most one a ctive call can be in progre s s on your phone , othe r calls can be receive d an d m ade while placing the original call[...]

Basic Call Fe atures 55 If more t h a n two calls are on hold, an indication appears on th e LC D scre e n, for exa mple "2/4", indic ating th at t his is the second call o ut of fo ur c alls. If multiple calls ar e on hold o n more t h a n one line k e ys, you c a n view the details of th e calls by pr e ssing t he corresp ondin g line k[...]

User Guide SI P - T28P I P Ph one 56 1) Pres s o r , o r t h e Switch s of t k e y to sele ct Enab le fr om t h e Alwa ys field. 2) E nter the destinatio n numb er you wa nt to for ward all i ncoming calls to in the Forward to field. 3) (O ptional.) Enter th e always for ward o n code or always off code res p ectively in the On Code or O f f Code f[...]

Basic Call Fe atures 57 4) (O ptional.) Enter th e no ans w e r for ward o n co de or off code res p ectively in the On Code or O f f Code field. 4. Press the Save sof t k ey to accept th e ch an ge or the Back sof t k e y to cancel. The i con o n the idle screen indicates t h e call for wa rd is enab l e d. Y ou can also co nfigure f orwa rd featu[...]

User Guide SI P - T28P I P Ph one 58 2. Enter t he nu mb er you want to for w ard the incoming call to . 3. Press , , o r t h e Send sof t k ey . The LCD screen prom pts a call forwa rd m essa ge . Y ou can tra nsfer a call to a nother party in o ne of th e three ways :  Blind T rans f er : T ra nsfe r a call directly to another party wi thout c[...]

Basic Call Fe atures 59 T o pe r form an attended tr ansfer: 1. Press or the T r ansf er s oft key during a call. 2. Enter th e numbe r you want to tr ans f er t h e call to . 3. Press or to dial o ut. 4. Af ter th e p arty an swer s the call, press or th e T r ansf er sof t key to complete the tran sfer . If you are using a h and s et, t h e trans[...]

User Guide SI P - T28P I P Ph one 60 T o joi n tw o calls in a co nfe rence: 1. Place two call s using two diffe rent a cc ou n ts on the phone (f or e x ample, p lace the first call using a cc ount 1 , an d the n place th e s econd call u s ing a cc ount 2 ). 2. Press or to select the call for co n fere nce and mak e sure the call is active (for e[...]

Basic Call Fe atures 61 The p roc edures to set u p a network conference c all for specific ser vers m ay be different from introduc e d a bove. Contact your system administrato r f or more information. Y ou can use call park feature to pl ace a call o n h old, and then retrieve the call from another pho n e in the s ystem (for example, a phone in [...]

User Guide SI P - T28P I P Ph one 62 3. (Optional.)The SIP Ser ve r se n ds the firs t availabl e call pa r k extension (e . g. 150 ) , w ill ap p ea r on the LCD scree n of p hone A . 4. The user on p hone A walks to an available conference roo m whe r e the p hone is des ign ate d as p hone C. The use r dia ls th e call pa r k re triev e code (or[...]

Basic Call Fe atures 63 6. Enter the pickup co de follo we d by th e specific phone nu mber you want to pick up in the V a lu e f i eld. 7. Press the Save sof t k ey to accept th e ch an ge or the Back sof t k e y to cancel. Y ou can also co nfigure a d irect pickup k ey via we b use r int e r fa ce a t the path Phone -> D S S K e ys . T o pick [...]

User Guide SI P - T28P I P Ph one 64 Y ou can use an onymou s call feat ure to blo ck the id e ntity and phone nu mb er fro m showing up to th e called pa rty when you call s omeone. F or e xample, you wan t to cal l to co nsult some of the ser vices, but you don ’ t want to be harassed. Note T o configure anonymous call vi a p hone user inter fa[...]

Basic Call Fe atures 65 Y ou can use a nonymous call rejecti on fea ture to reject inco ming calls from anonymo us callers. Anonymous call rejectio n automatically rejects incoming calls from callers who delibe rately bloc k their identities and numbers fro m s howing up. T o configure anonymous call rejecti on via phone user interfa ce: 1. Press M[...]

User Guide SI P - T28P I P Ph one 66[...]

Adv anced P hone Fe atures 67 This chap t er p rovide s operating instructio n s for the a dvanced features of the SIP - T28P IP phone. T h e topics inclu d e:  Busy Lamp Field (BL F)  BLF Lis t  Shared Line  Call R ecording  Ho t Desk ing  Inter co m  Multi cast Paging  Music on Hold  Auto m atic Call Distribution (ACD) [...]

User Guide SI P - T28P I P Ph one 68 6. (Optional.)Enter the pickup co de in t he Exten sion field. 7. Press the Save sof t k ey to acc e pt the change or the Back sof t k e y to cancel. Y ou can also co n figure the B LF k ey via we b user interfa ce a t the path Pho ne - > DSS K eys . Y ou can use the BLF List feature to m onito r a li st of u[...]

Adv anced P hone Fe atures 69 T o as sign B LF List k e y s via ph one us e r interf ace: 1. Press Menu -> Featu res -> DSS K eys -> Memor y K e ys (or Line K e ys ). 2. Select the d esired DS S key . 3. Press o r , or the Swi tch sof t k ey to select BLF List f rom t h e T ype fi e ld. 4. Press o r , or the Swi tch sof t k ey to select th[...]

User Guide SI P - T28P I P Ph one 70 T o ret rieve a call place d on public hold: 1. Press the shared line key on an y p hon e when th ere is a public held call o n the sha red li n e. The shared l ine k e y LED i llu m inate s flashing when the shared line call is pla ce d on public ho ld. Fo r m ore Shared Line k ey LED indicatio ns, refer to LED[...]

Adv anced P hone Fe atures 71 Y ou can record calls by p ressing a record k ey on the SIP - T2 8P IP p hone. T here are 2 diffe rent ways of configuri ng call recording and t h ey e v e n work different ly :  R ec ord : T he phone sends SIP INFO message co nta ining a specific hea d er to trigger a reco rding .  URL R ec ord : T he phone se n[...]

User Guide SI P - T28P I P Ph one 72  Du r ing a b lind or atten d e d transfer  Du r ing a confere nce call  When the phone p rom pts you t o answer an incoming call The R ecord/ URL R ecord key s are not available:  When the r e a r e no co n nected calls on you r phone  When you place a ne w call T o rec ord a call: 1. Press a R e[...]

Adv anced P hone Fe atures 73 Ho t Desk ing originat es from the definitio n of be in g the temporar y phys ical o cc upant of a work s tati on or su r fa ce by a pa r t ic ular emp loyee. A pr i ma r y mo tivation for Hot Desking is cost re ducti on. Th is fea ture is regularly used in places wh ere not a ll the emp loyee s a re i n the office a t[...]

User Guide SI P - T28P I P Ph one 74 The pho n e p romp ts th e f ol lowi ng wa rning : 2. Press the OK s of t ke y , a ll c urren tly co n figured acco unts will be unregiste r ed imme diat ely an d t heir configuration data will b e removed from the phone. 3. The lo gin wizard wil l be s hown as be low : 4. Enter t he Lo g in information in each [...]

Adv anced P hone Fe atures 75 4. Select the de sir ed line f rom t h e A cc ount ID field. 5. Enter th e remote extensio n numb er in the V a lue field. 6. Press the Save sof t k e y to a cc ep t the ch an ge or the Back sof t k ey t o c a ncel. Y ou can also configure an intercom k ey via web user int e r fa ce a t the path Phone -> D S S K ey [...]

User Guide SI P - T28P I P Ph one 76 T o configure intercom features via ph one user interf ace: 1. Press M enu -> Featu re s -> Intercom . 2. Mak e the desired chan ge s. 3. Press the Save sof t k ey to acc e pt th e ch a nge or the Ba ck sof t k ey to c ancel. Y ou can also co nfigure t hese specific pa r a me t e rs via web user inter face[...]

Adv anced P hone Fe atures 77 Inter co m Ba r ge is di sa bled, the phone handle s a n incoming int e rcom c all like a waiti ng call. Intercom Ba rge is dis a bled b y default. Y ou can use m ul ticast pa ging to qui ckly an d easily for ward time sen s itive announcement s ou t to pe ople within t he multic as t group. Y ou c a n configure a m ul[...]

User Guide SI P - T28P I P Ph one 78 3. Click Confirm to accept the change. Note T o se nd RTP s tr ea m: 1. Press the mul ticast p aging key when th e p hone i s idle. The pho ne s ends RTP to a p reconfigured multicast addre ss ( IP : Po rt). Any p hone in the local network then listens to the RTP on the preconfigured m ulti cast a ddress (IP: P [...]

Adv anced P hone Fe atures 79 P a ging Barge, th e voic e call in progre ss sh all tak e precedence o ve r all inco ming multic a st pag in g calls. Th e v alid values in the P aging B arge f ield a re:  1 to 10 : Def in e the priori ty of t he a ctive call, 1 is t he highest prio rity , 10 is t h e lowest priority .  Disa bl ed : T he vo ice[...]

User Guide SI P - T28P I P Ph one 80 T o configure music o n hold s er ver via web user int er f ace: 1. Click on Account . 2. Select the de sir ed a cc ou nt fr om the p ul l-d own l ist of Ac count . 3. Click on Advanced . 4. Enter th e SIP URI in the M usic on hold s e r ver field. 5. Click Confirm to accept the change. When you have placed a ca[...]

Adv anced P hone Fe atures 81 T o use the ACD f ea ture: 1. Press the ACD k ey when the phone is idle. The pho n e LC D scree n p rompts you the f ol low ing informa tion: Use r ID : th e p hone nu mb er used to lo g in the queue. P a ssword : t he password used t o l og in the queue. 2. Press the Log In sof t k ey t o l og in. Note Af ter co nfigu[...]

User Guide SI P - T28P I P Ph one 82 Y ou can se nd and receive t ext m essages using t h e SIP - T28P IP ph one. New text mes sages can be indic ate d both acoustic a lly and visually . Whe n receiving a ne w t ext mes sage, the phone will play a warn ing tone, the phone LCD screen will prompt receiving ne w t ext m es s ages with t he number of w[...]

Adv anced P hone Fe atures 83 mode. 3. Press the Send sof t k ey . 4. (Optional.) Press o r , o r the Switc h sof t k ey to select the de sired acco unt from the From field. 5. Enter th e numbe r you want to s end th e message to in the To field. 6. Press the Send sof t k e y to send t h e message o r the Back sof t k ey to cancel. Y ou can also se[...]

User Guide SI P - T28P I P Ph one 84 The LCD scre en p rom p ts "Delete Mess a ge ?". 4. Press the Y es sof t key to de l ete thi s message or the No sof t k ey to cancel. Note Y ou can lea ve voic e m ails for someone e ls e on t h e SIP - T28P IP pho ne. Y ou can a lso li ste n to the voice mails stored in a centrali zed location. When [...]

Adv anced P hone Fe atures 85 T o configure voice mail access codes via phone user interfa ce: 1. Press Menu -> Messages -> V oice Ma il - > Set V oice Mail . 2. Press the na vigatio n key s to highlight the a cc ou nt which you want to set . 3. Press the 123 s of t key to se lect the proper inpu t m ode and then en t e r the voic e ma il [...]

User Guide SI P - T28P I P Ph one 86 The SIP - T2 8P IP pho ne s upports MWI feature when re ceiving a new voic e me s sage. If someone leaves y ou a vo icemail, you will receive a me ssage wa iting indicator . MWI wi ll be indic a ted in t hree ways: a warning tone, the MESSAGE k ey LED illu m inates solid gre en and an indicator message (inclu d [...]

T roublesh o o t ing 87 This chap t er provides general troubles hooti ng inf ormation to help you so lve th e problem s you might encou nter when us ing you r SIP - T28P IP phone. If you require add itio n al information or assistance with yo ur new p hone, contact you r syst e m a dministrator . Why is the phone LCD screen b lank?  Ensure your[...]

User Guide SI P - T28P I P Ph one 88  If the dial tone exist s on another audio m ode, connect a different h and s et or hea dset to iso late t h e problem. Why doesn ’ t th e p hone ring ? Che ck th e ring er volu m e on your phone. T o ad ju s t the r ing er vo lume se ttin g, p r e ss th e V olume key when th e p hone is on-hook and idle . [...]

T roublesh o o t ing 89 How to reboot the p hone? T o reb oo t the IP phone via we b user interfa ce: 1. Click on Upgr ade -> Ba sic . 2. Click R eb oo t to reboot the IP phone. Note How to rese t your phone? R es et your phone when other T rou bles hoo ting s ug g estio n s do not co rre ct the p roble m . Y ou n eed to note tha t all custo miz[...]

User Guide SI P - T28P I P Ph one 90 How to Export System Log? W e m ay need yo u to provi de a System Log to he lp a nalyze your problem. T o ex port a System Log via w eb user inter f ace: 1. Click on Upgr ade -> Advanced . 2. Select Loc al from th e pull-dow n list of Exp ort S yste m Log . 3. Click Export to o pe n file downlo ad window , an[...]

R eg ula tor y No tices 91 Contact you r Y e alink Authorized R e seller f or i nformatio n a bou t se r vice agre em e nts ap plicable to you r pr odu ct. TO THE FULL EXT ENT ALL OWED B Y LAW , YEALINK EXCLUDES FOR I TSELF AND ITS SUPPLIER S ANY LIABILITY , WHETHER B AS ED IN CO NTRACT OR TORT (INCLUDING NEGLIGEN C E), FOR IN CID ENT AL, CONSEQUEN[...]

User Guide SI P - T28P I P Ph one 92  Place the device on a sta b le and level platform.  Pleas e place n o he a vy objects on the device in cas e of damage and def ormation cau se d b y the heavy lo ad.  Keep at l ea st 10 c m between the device and the clo s est object fo r heat dissipa tion.  Do n ot p lace th e devic e o n or nea r [...]

Append ix A- Tim e Z o nes 93 Time Zone Time Zone Name − 11:00 Samoa − 10:00 United Stat es -Hawaii-Aleutian − 10:00 United Stat es -Alaska-Aleutian − 09:00 United Stat es -Alaska Ti me − 08:00 Can ada(Vancou ve r, Whitehorse) − 08:00 Mex ic o(Tij uana, M exicali) − 08:00 United Stat es -Pacific Time − 07:00 Can ada(Edmonton, Cal g [...]

User Guide SI P - T28P I P Ph one 94 Time Zone Time Zone Name +01:00 Hu nga ry(B udap es t) +01:00 Italy(Rome) +01:00 Luxemb ou rg (Luxemb ou r g) +01:00 Macedonia(Skopje) +01:00 Nether land s(Ams t e rdam) +01:00 Namibia(Windhoek ) +02:00 Estonia(Ta lli n n) +02:00 Finland(Helsink i) +02:00 Gaza Strip(G aza ) +02:00 Gree ce(Athens) +02:00 Isra el([...]

Index 95 A Abou t T his Guide v Acc o unt Registr ation 41 Acc o unt Man agemen t 41 Adding C ontacts 28 Anonymou s C al l 64 Anonymou s Ca ll Rej ection 65 Answering Calls 51 Area Code 45 Attaching Sta nd 13 Auto m atic Ca ll D ist ribution (ACD) 80 Audi o Settings 26 B Ba cklight 20 Ba sic Network Settings 16 Blacklist 32 BLF list 68 Block O ut 4[...]

User Guide SI P - T28P I P Ph one 96 Phone Us er Interface 6 Placing Ca lls to Contacts 30 Placing Ca lls 49 Program m ab le Keys 41 O Overview 1 Ou tgoing inte rcom Calls 74 R Registra tion 17 Redialing Number s 53 Regulatory No t ic es 91 Remote Phoneb oo k 32 Replace Rule 43 Ring Tones 26 Receiving RTP Stream 78 S Searching f or Contacts 31 Safe[...]