Yealink T38g manual

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Copyright © 2012 YEALINK NETWORK TECHNOL OGY CO ., L TD. Copyright © 2012 Y ealink Network T ech nology CO ., L TD. All rights reser ved. No parts of this publication may be reproduced or transmitted in any form o r by any means, electronic or mechanical, photoco pying, recording, or oth er wise, for any purpose, withou t the express w rit ten pe[...]

Note: This devic e is tested and complies with the limits for a Class B digital device, p ursuant to P art 15 o f the FCC Rules. Thes e limits are desi gned to provid e reasonable pr otection against harmful interference in a residential instal l ation. This eq u ipment generates, uses, a nd can radiate radio frequen cy energ y and, if not installe[...]

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About This Guide v Thank you for choosing this Gigabit Color IP Phone which is especially designed for power users in the office environment. This unit provides business telephony features such as Call Hold, Call T ransfer , Busy Lamp F i eld, Shared Line, Hot Desking and Conference over an IP network. This guide provides ever ything you need to qu[...]

User Guide SIP - T38G IP Phone vi  Call W aiting on page 79 Major updates have occurred to the following sections since the previous version:  Basic Network Settings on page 16  Call Histor y Management on page 43  DSS K eys on page 47  T r oubleshooting on page 111[...]

T able of Contents vii About This Guide ...................................................................... v In This Guide ......................................................................................................................... v Changes from Previous V er sions ..................................................................[...]

User Guide SIP - T38G IP Phone viii K ey as Send ..................................................................................................................... 27 K eypad Lock .................................................................................................................... 28 Audio Settings ................................[...]

T able of Contents ix Advanced Phone Feature s ..................................................... 91 Busy Lamp Field (BLF) ....................................................................................................... 91 BLF List ............................................................................................................[...]

User Guide SIP - T38G IP Phone x[...]

Overview 1 This chapter provides t he over view o f t he SIP - T38G IP phone. The top ic s include:  Hardware Componen t Instructions  Icon Instructions  LED Instructions  User Inter faces  Documentations If you require additional information or assistance with you r new phone , contact your system administrator . The main hardware c[...]

User Guide SIP - T38G IP Phone 2 Hardware componen t instructions of the SIP - T38G IP phone are: Item Description ① LCD Screen Shows information about calls, messages, sof t k eys, time, date and other relevant data: • Call information— caller ID, call duration • Icons(for example , ) • Missed call text or second incoming caller informat[...]

Overview 3 Icons appear on the phone LCD screen are described in the following table: Icons Description Network is unavailable R egistered successfully R egistered fail R egistering Hands-free speak erphone mode Handset mode Headset mode Multi-lingual lowercase letters input mode Multi-lingual uppercase letters input mode Alphanumeric input mode Nu[...]

User Guide SIP - T38G IP Phone 4 Icons Description K eypad Lock Missed Calls R eceived Calls Dialed Calls Missed Calls R ecording box is full A call cannot be recorded R ecording starts successfully R ecording cannot be started R ecording cannot be stopped Open VPN Conference The default contact photo[...]

Overview 5 Power Indicator LE D LED Status Description Solid green The phone is power ed on . Flashing green The phone is ringing. Off The phone is power ed off . Line k ey LED LED Status Description Solid green The line is in conversation. F ast flashing gr een The line receives an incoming call , the phone is ringi ng . Slow flashing green The ca[...]

User Guide SIP - T38G IP Phone 6 Memory key LED (configu red as shared line key) LED Status Description Solid green All the parties are idle. Solid red The shared line is seized. F ast flashing gr een Some party receives the ringback. F ast flashing red The shared line receives an incoming call. Solid orange The shared line is in conversation. Slow[...]

Overview 7 (case-sensitive). The options you can use to customize the IP phone via ph one user inter face and/or via web user inter face are listed in the following table: Options Phone User Inter face W eb User Inter face Status -- IP -- MAC -- Firmware -- Network -- Phone -- Accounts √ √ Basic Call Features -- Auto Answer -- Auto R edial -- C[...]

User Guide SIP - T38G IP Phone 8 Options Phone User Inter face W eb User Inter face -- R emote Phonebook -- BroadSof t Phonebook -- Dial Plan -- DSS K eys -- K ey as Send -- Hotline -- Live Dialpad -- Emergency √ √ √ √ Advanced Phone Features -- BLF -- BLF List -- Share d Line -- Intercom -- Call R ecording -- Hot Desking -- ACD -- Messages[...]

Overview 9 The following table shows documentations available for the SIP - T38G IP phone. Name Contents Where found F ormat/ Language Quick Installation Guide Basic set up of the phone In the package PDF/English Quick R eference Guide Basic call features and phone customizations In the package PDF/English User Guide Phone/W eb user inter face sett[...]

User Guide SIP - T38G IP Phone 10[...]

Getting Starte d 11 This chapter provides basic installation instructions an d information for obtaining the best per formance with the SIP - T38G IP phone. Th e topics include:  P acking List  Phone Installation  Phone Initialization  Phone Status  Basic Network Settings  R egistration  Idle Screen If you require additional in[...]

User Guide SIP - T38G IP Phone 12  P ower Adapter  Handset & Handset Cord  Et hernet Cable  Quick Instal lation Guide & Quick R eferen ce Guide  CD -R OM Check the list before installation. If you find anything missing, contact your system administrator.[...]

Getting Starte d 13 If your phone is already installed , proceed to Phon e Initialization on page 15 . This section introduces how to install the phone with the components in the packing list:  Attach the Stand  Connect the Handset and optional Headset  Connect the Network and P ower 1) Attach the Stand: 2) Connect the Handset and optional[...]

User Guide SIP - T38G IP Phone 14 3) Connect the Network and P ower: Y ou have t wo options for power and n etwork conn ections. Y our system ad ministrator will advise you which one to use.  AC power  P ower over Ethernet (P oE) AC P ower T o connect the AC power: 1. Connect the DC plug on the power adapter to the DC5V port on the ph one and[...]

Getting Starte d 15 T o connect the P oE: 1. Connect the Ethernet cable between the Internet port on the phone and an available port on the in-line power switch/hub. Note Af ter your phone has been powered up, the system boo ts up and per forms the following steps: Automatic Phone Initialization The phone finishes the initialization process by load[...]

User Guide SIP - T38G IP Phone 16 Y ou can view the system status of your phone via phon e user i nter face or web user inter face. A vailable information of phone status includes:  Network status including W AN port and LAN port information.  Phone status including device model, firmware version and MAC ad dress .  Account status indicati[...]

Getting Starte d 17 2. Enter the parameters : IP , subnet mask, default gateway , primar y DNS, second DNS in the corresponding fields. 3. Press the Save sof t k ey to accept the change or the Back sof t k ey to cancel. If you are using an xDSL modem, you can connect you r phone to the Internet via PPP oE mode. Y ou can set a WAN po rt to be a PPP [...]

User Guide SIP - T38G IP Phone 18 registered, you may have to register it. F or more information on how to register your phone, refer to Account Management on page 56 . If the phone has successfully started up, the idle LCD screen is shown as below . Idle Screen description: No. Description 1 This area shows the phone ’ s time & date. 2 This [...]

Customizing Y our Phone 19 Y ou can customize your SIP - T38G IP phone by configuring the setting for time and date, display contrast, and ring tones, for example. Y ou can add contacts to the phon e’s local director y manually o r from c all histor y . Y ou can also handle in coming calls from different contacts in different ways. This chapter p[...]

User Guide SIP - T38G IP Phone 20 T o cha nge the wallpaper via phone user inter face: 1. Press Menu -> Display -> W allpaper . 2. Press or , or the Switch sof t k ey to select t he desired wallpaper image. 3. Press the Save sof t k ey to accept the change or the Back sof t k ey to cancel. Y ou can also change wallpaper via web user inter fac[...]

Customizing Y our Phone 21 3. Press to scroll to the Preview Screensaver Pictures field, press the Enter sof t k ey to preview the screensaver pictures and then press the Exit sof t k ey to back to the previous inter face. 4. Press the Save sof t k ey to accept the change or the Back sof t k ey to cancel. Y ou can also configure screensaver via web[...]

User Guide SIP - T38G IP Phone 22 Theme 2 Theme 3 Theme 4 Y ou can also change the theme via web user inter face at the path Phone -> Preference . Y ou can configure the backlight status on the LCD screen as the following types:  Always on: B acklight is on permanently .  1min , 2min , 5min, 10min, 3 0min: B acklight is turned off when the[...]

Customizing Y our Phone 23 T o configure t he backlight via phone user inter face: 1. Press Menu -> Display -> Backlight . 2. Press or , or the Switch sof t k ey to select the desired level from the Active Level field. 3. Press or , or the Switch sof t k ey to select the desired level from the Inactive Level field. 4. Press or , or the Switch[...]

User Guide SIP - T38G IP Phone 24 2. Press or , or the Sw itch sof t k ey to increase or decrease the intensity of contrast. The default contrast level is 6. 3. Press the Save sof t k ey to accept the change or the Back sof t k ey to cancel. The default language of the phone user inter face is English . The phone will detect and use the same langua[...]

Customizing Y our Phone 25 cannot obtain the time and date from the Simple Network Time Protocol (SNTP) ser ver , contact your system administrator for more information. Y ou can configure the phone to obtain the time and date from the SNTP ser ver automatically , or configure the time and date manually . T o configure the SNTP settings via phone u[...]

User Guide SIP - T38G IP Phone 26 The time that displays on the LCD screen will change accordingly . T o configure t he time and date format via phone user inter face: 1. Press Menu -> Setting -> Basic Settings -> Time & Date F ormat . 2. Press or , or the Switch sof t k ey to select the desired time format ( 12 Hour or 24 H our ) from[...]

Customizing Y our Phone 27 the advanced settings. To change the administrator password via phone user interface: 1. Press Menu -> Setting -> Advanced Settings (password: admin) -> Set P assword . 2. Enter the old password in the Current PWD field. 3. Enter the new password in th e New PWD field. 4. Enter the new password again in the Co nf[...]

User Guide SIP - T38G IP Phone 28 Y ou can lock the k eypad of your phone when you are temporarily not using it. This feature helps you to protect your phone from unauthorized use. This feature allows you to per form the following: Menu K ey: The Menu sof t k ey is lock ed. Y ou cannot access the menu of the phone until unlock ed. A new voice mail [...]

Customizing Y our Phone 29 2. Press or , or the Switch sof t k ey to select the desired type from the K eypa d Lock field. 3. Press the Save sof t k ey to accept the change. 4. Long press to lock the k eypad immediately when th e phone is idle . The LCD screen prompts “ K eypad Lo ck ed ! ” and displays the icon . If the k eypad lock feature is[...]

User Guide SIP - T38G IP Phone 30 10 seconds. 4. Click Confirm to accept the change. Note T o unlock the k eypad lock via phone user inter face: 1. Press any lock ed k ey , the LCD screen prompts “ Please Enter PIN: ” . 2. Enter the PIN (default PIN: 123). 3. Press the Confirm sof t k ey to unlock the k eypad. The ico n disappears from the LCD [...]

Customizing Y our Phone 31 2. Press or , or the Switch sof t k ey to select Disabled from the K eypad Lock field. 3. Press the Save sof t k ey to accept the change. Y ou can also activat e or deactivate the k eypad lock via web user inte r face at the path Phone -> Features->Phone Lock . Note Y ou can press the Vo lume k ey t o adjust the rec[...]

User Guide SIP - T38G IP Phone 32 device (handset, speak erphone or headset). Note Ring tones are used to indicate incoming calls. Y ou can select different ring tones to distinguish the accounts or to distinguish your phone from your neighbor’s . T o select a ring tone for the phone via phone user inter face : 1. Press Menu -> Setting -> B[...]

Customizing Y our Phone 33 If common is selected, this account will use the ring tone selected for the phone at the path Phone- > Preference . R efer to the above instruction. 4. Click Confirm to accept the chan ge. Y ou can also upload custom r ing tones for your phone, contact your system administrator for more information. Note This section p[...]

User Guide SIP - T38G IP Phone 34 2. Select the desired contact group (F or example, select Contacts ). 3. Press the Add soft k ey . 4. Enter the Name and the Office , Mobile or Other numbers. 5. Press or , or the Switch sof t k ey to select the desired account from the Account field. If Au to is selected , the phone will u se the first available a[...]

Customizing Y our Phone 35 Adding Contacts from remote phonebook T o a dd a contact to the local direct ory from the remote phonebook: 1. Press Directory -> R emote Phone B ook . 2. Press or to high light the d esired entr y . 3. Press the Option sof t k ey , and then select Move to Contacts from the prompt list. 4. Press the Save sof t k ey to [...]

User Guide SIP - T38G IP Phone 36 3. Press the Option sof t k ey , and then select Delete from t he prompt list. 4. Press the OK soft k ey to confirm the deleting or the Cancel sof t k ey to cancel. Y ou can also manage the contacts via web user inter face at the path Contacts -> Contacts -> Contacts . Please refer to t he instr uction above [...]

Customizing Y our Phone 37 Y ou can also click Dele te Photo to delete the photo. Note When you place a call from the contact, the phone idle screen will show the contact photo. T o place a call to a contact from the local director y: 1. Press Directory -> Local Directory . 2. Select the desired contact group. The phone only supports uplo ading [...]

User Guide SIP - T38G IP Phone 38 3. Press or to highlight the d esired con tact. 4. Press the Dial sof t k ey . - If only one number of the contact is stored in the local di rector y , press the Dia l sof t k ey to dial out the number . - If mu ltiple numbers of the contact are stored in the local director y , press t he Dial soft k ey to display [...]

Customizing Y our Phone 39 4. Click OK to complete importing the contact list. T o import a CSV file of contact list via web user inter face: 1. Click on Contacts -> Contacts . 2. Click Browse to select a contact list file (file format must be.csv) from your local sy stem. 3. Click Import CSV to import the contact list. Then the phone turn s to [...]

User Guide SIP - T38G IP Phone 40 4. Press the OK sof t k ey to confirm the setting. Y ou can access your corporate directory t hrough your pho ne. Y ou can ad d local contacts from the corporate director y . Y ou can also dial a contact from the corporate director y . Y ou can configure your new phone to access up to 5 corporate directories. Conta[...]

Customizing Y our Phone 41 T o place a call from the corporate director y: 1. Press Directory -> R emote Phone B ook . 2. Select the desired remote group, and then press the Enter sof t ke y to load the corporate director y . 3. Select the desired contact in the corporate director y . 4. Press the Dial sof t k ey . In addition, you can enable th[...]

User Guide SIP - T38G IP Phone 42 T o configure the BroadSof t phonebook via web user inter face: 1. Click on Contacts -> BroadSof t . 2. Select the desired BroadSof t item from the pull-down list of Broad Soft Item . 3. Enter the parameters: display name, server address, port, username and passwor d in the corresponding fields. 4. Click Confirm[...]

Customizing Y our Phone 43 The SIP - T38G IP phone maintains call histor y lists of Dialed Calls, R ecei ved Calls , Mis sed Calls and F or warded Calls. Th e call histor y list supports up to 100 entries in all. Y ou can check the call histor y , dial a call , add a contact or delete a n entr y from the call histor y list. Y ou should enable the h[...]

User Guide SIP - T38G IP Phone 44 Calls and F or warded Calls . 3. Press or to select the desired entr y . 4. Press the Option sof t k ey , and then select Add to Contacts (or Add to Blacklist ) from the prompt list. F or more information, refer to Contact Management on pa ge 33 . T o del ete an entr y from the call histor y list: 1. Press the Hist[...]

Customizing Y our Phone 45 T o configure t he BroadSoft cal l log via phone user inter face: 1. Press Menu -> F eatures -> BroadSof t Set tings Menu -> CallLog Settings . 2. Press or , or the Sw itch sof t k ey to select the desired call log item from the CallLog Item field. 3. Enter the parameters: display name, server address, port, user[...]

User Guide SIP - T38G IP Phone 46 The phone connects to load the BroadSof t call log, and then displays the desired call log list on the LCD screen. 3. Press the Back sof t k ey to back to the previous inter face. T o check the B roadSof t call log: 1. Press Menu -> Histor y -> Network Call L og . 2. Select the desired call log menu , and the[...]

Customizing Y our Phone 47 Physically connect your headset , refer to Phone Installation on page 13 and activate/deactivate it for use. T o acti vate the headset mode: 1. Press o n the phone. The HEADSET k ey LED illuminat es solid green when the headset mode is activated. Press the line k ey or the Answer sof t k ey to answer a call, the call will[...]

User Guide SIP - T38G IP Phone 48 Y ou can also configure the memor y ke y via web user inter face at the path DSS K ey -> Memory Key . The memor y k ey features are explained in the following subch apters i n detail:  Line  Speed Dial  V oice Mail  Direct Pickup  Group Pickup  DTMF  Prefix  Local Group  XML Phone Book[...]

Customizing Y our Phone 49 Usage: When receiving an incoming call, the DSS k ey LED flashes green: 1. Press the DSS k ey to accept the incoming call. 2. Press the DSS k ey to place the active call on hold . 3. Press the DSS k ey again to resume the held call. If Auto is selected from the Account ID field, press the DSS k ey when the phone is idle ,[...]

User Guide SIP - T38G IP Phone 50 K ey T ype ( Group Pickup ) Account ID (the account this feature will be applied to) V alue (the group pickup feature code) Usage: Press the DSS k ey on your phone when a phone number in the group receives an incoming call. The call is answered on your phone. DTMF Y ou can use this k ey feature to send the specific[...]

Customizing Y our Phone 51 Phone Book Name (the remote group name you want to access if the remote phonebook is configured) Usage: P ress the DSS k ey to access the remote group sp ecified in t he Phon e Book Name field. X ml Brows er Y ou can use this k ey featur e to access the X ml browser quickly . The X ml browser allows you to create custom s[...]

User Guide SIP - T38G IP Phone 52 V alue (the number you want to add to the conference) Usage: Press the DSS k ey during an active call to set up a conference with the number specified in the V alue field. Note F or ward Y ou can use this k ey feature to forward a n incoming call to someon e else. Fo r more information, refer to Call Fo rward on p [...]

Customizing Y our Phone 53 Hold Y ou can use this k ey feature to place an active call on hold or retrieve a held call. Dependencies: T ype ( K ey Event ) K ey T ype ( Hold ) Usage: 1. Press the DSS k ey during an active call to place the call on hold. 2. Press the DSS k ey again to retrieve the held call. DND Y ou can use this k ey feature to acti[...]

User Guide SIP - T38G IP Phone 54 Dependencies: T ype ( K ey Event ) K ey T ype ( Group Listening ) Usage: 1. During a call, press the DSS k ey t o activate the group listen ing mode. Y ou can then speak and listen through the handset/hea dset, other people at your side can listen through speak er at the same time. 2. Press the DSS k ey again to de[...]

Customizing Y our Phone 55 Usage: 1. Press the DSS k ey to access the zero-touch screen. 2. Press the OK soft k ey within a few seconds. 3. Configure the network parameters in the corresponding fields. 4. Press the Next sof t k ey . 5. Configure the auto provision parameters in the correspon ding fields. 6. Press the OK soft k ey . The phone will r[...]

User Guide SIP - T38G IP Phone 56 K ey . F or more information on using the line keys, r efer to Memory K eys introduced above. Y ou can customize the sof t keys, navigation k ey s and fun ction k eys on the k eypad. T o customize the progr ammable k eys via web user interface: 1. Click on DSS K ey -> Programmable K ey . 2. Customize specific fe[...]

Customizing Y our Phone 57 The following figures show single or multiple accounts registered on the phone: Single account: Multiple accounts: T o d isable an account via phone user inter face: 1. Press Menu -> Setting -> Advanced Settings (password: admin) -> Accounts . 2. Select the desired account and then press the Enter sof t k ey . 3.[...]

User Guide SIP - T38G IP Phone 58 If this is the case, the LCD screen could resemble the following figure: Incoming calls to this line will be distributed evenly amo ng the available line k eys. Similarly , outgoing calls will be distribute d. Y our phone can be configured to have a combination of lines with a single line k ey and lines with multip[...]

Customizing Y our Phone 59 Syntax Description $ The “ $ ” should be followed by the sequence number of a parenthesis . The “ $ ” plus the sequence number me ans the whole character or characters placed in the parenthesis . The number directs to the right parenthesis when there are more than one. Example: A replace rule configuration: Number[...]

User Guide SIP - T38G IP Phone 60 3. Edit the values in the Number and R eplace fields. 4. Enter the desired line ID in the Account field or leave it blank. 5. Click Edit to edit the replace rules. 6. Click Save to accept the change. T o del ete one or more replace rules via web user inter face: 1. Click on Phone -> Dial Plan -> R eplace Rule[...]

Customizing Y our Phone 61 Area codes are also known as Numbering Plan Areas (NP As). They usually indicate geographical areas in a countr y . Th is feature is n ecessar y only when dialing the nu mber outside the code area. F or example, area code is configured as "Code: 011 , Minimum Length : 4, Maximum L engt h : 11 ", then when you di[...]

User Guide SIP - T38G IP Phone 62 T o specify e mergency numbers via web user inter face: 1. Click on Phone -> Features . 2. Click the “ + ” sign on the lef t of the Phone Lock to expand the feature list. 3. Enter the emergency ser vices number in the Emergency field. F or multiple numbers, enter a "," between each emergency number[...]

Customizing Y our Phone 63 3. Enter the delay time (in seconds) in the Hotline Time - out fiel d. 4. Press the Save sof t k ey to accept the change or the Back sof t k ey to cancel. Y ou can also configure hotline via web user i nterface a t the path Phone -> Features -> General Information .[...]

User Guide SIP - T38G IP Phone 64[...]

Basic Call Feat ures 65 The SIP - T38G IP phone is designed to be easily used lik e a regular phone on a public switched telephone network (PSTN). Y ou can place calls, answer calls, transfer a call to someone else, or conduct a conference call. This chapter provides basic operating instructions for the SIP - T38G IP phone. The topics include:  [...]

User Guide SIP - T38G IP Phone 66  Using the headset Y ou can also dial the number first, and then choose the way you want to speak to the other party . Y ou can search th e call h istor y , the local co ntact directory or th e remote pho nebook an d dial from the search results. F or more information, refer to Contact Management on page 33 and [...]

Basic Call Feat ures 67 Press , , or the Send sof t k ey . T o place a call using the headset: Do one of the following: - With the optional headset connected, press to activate the headset mode. Press the line k ey to obtain a dial tone. Enter the desired number using the k eypad. Press , , or the Send sof t k ey . - With the optional headset conne[...]

User Guide SIP - T38G IP Phone 68 Answering When Not in Another Call In all cases, the active call will appear on the LCD screen showing call duration and destination. T o answer a call using the handset: 1. Pick up the handset. T o answer a call using the hands-free speak erphone mode: Do one of the following: - Press . - With the handset on-hook [...]

Basic Call Feat ures 69 - If you are using the speak erphone, press or t he Cancel sof t k ey . Note T o redial t he last placed call from your phone: 1. Press twice . A call to your last placed call is attempted. T o redial a previously placed call from your phone: 1. Press wh en the phone is idle. 2. Press or to select the d esired en tr y from t[...]

User Guide SIP - T38G IP Phone 70 4. Press the Save sof t k ey to accept the change or the Back sof t k ey to cancel. The icon appears on the LCD screen. Y ou can also configure auto answer via web user inter face at the path Account . Note Y ou can enable the auto redi al feature to redial the pho ne number automatically when the called party is b[...]

Basic Call Feat ures 71 T o use auto redial : When the called pa rty is bus y , the following prompt will appear on the LCD screen of the phone: 1. Press the OK soft k ey to activate auto redial. The following prompt will appear on the LCD screen of the phone: 2. W ait for a period of time or press the OK sof t k ey to redial the phone number . The[...]

User Guide SIP - T38G IP Phone 72 2. Press or , or the Sw itch sof t k ey to select Enable from the Call Completion field. 3. Press the Save sof t k ey to accept the change or the Back sof t k ey to cancel. Y ou can also configure call complet ion via web user inter face at the path Phone -> Features -> General Information . T o use call comp[...]

Basic Call Feat ures 73 3. Press the OK soft k ey to redial the number . Note Y ou can press a call r eturn k ey to place a call back to the last incoming call. T o configure a call return k ey via phone user inter face: 1. Press Menu -> F eatures -> DSS K ey s -> Memor y K eys (or Line K eys ). 2. Select a desired DSS k ey . 3. Press or ,[...]

User Guide SIP - T38G IP Phone 74 The phone LCD screen indicates that the call is on mute. T o un -m ute a call: 1. Press ag ain to un -mute the call. Y ou can place an active call on ho ld. At a ny time, at most one active call can be in progress on your phone , other calls can be received and made while placing the original call on hold. When pla[...]

Basic Call Feat ures 75 then press the R esume soft k ey to retrieve the desired call. If more than two calls are on hold, an indication appears on the LCD sc reen, for example "2/4", indicating that this is the second call out of fou r calls. If multiple calls are on hold on more than one line k eys, you can view the details of the calls[...]

User Guide SIP - T38G IP Phone 76 Y ou can configure your phone to for ward incoming calls to another party by the Static F or warding. Y ou can also for ward calls while your pho ne is ringing, refer to the Dynamic F or warding. Static F or warding T o enable cal l for ward: 1. Press Menu -> F eatures -> Call Forward . 2. Press or to select [...]

Basic Call Feat ures 77 3) (O ptional.) Enter the busy forward on code or off code respectively in the On Code or Off Code field. c.) If y ou select No Answer F orward : 1) Press or , or the Switch sof t k ey to select Enable from the No Answer field. 2) E nter the destination number you want to forward all unanswered incoming calls to in the Fo r [...]

User Guide SIP - T38G IP Phone 78 T o di sable call forward: Do one of the following: - Press when the phone is idle. - Press Menu -> Features -> Call F or ward . Press or to select t he desired for warding type, then press the E nter sof t k ey . Press or , or the Switch sof t k ey to select Disable to disable the call forward. Press the Sav[...]

Basic Call Feat ures 79 2. Enter the number you want to transfer the call to . 3. Press or t he T ransfer soft key to co mplete the transfer . Then the call is connected to the number to which you are transferring. T o per form a semi-attended transfer: 1. Press or t he T ransfer soft key during a cal l. 2. Enter the number you want to transfer the[...]

User Guide SIP - T38G IP Phone 80 field. 3. Press or , or the Switch soft k ey to select En able from the Call W aiting T one field. 4. Press the Save sof t k ey to accept the change or the Back sof t k ey to cancel. Y ou can also configure the call waiting feature via web user inter face at the path Phone -> Features->General Information . Y[...]

Basic Call Feat ures 81 3. Enter the number of the second party and press , , o r the Send sof t k ey . 4. When the second party answers the call, you can consult with him or her before adding to the conference. 5. Press or t he Conf soft k ey again to join all parties in the conferen ce. T o join two calls i n a conference: 1. Place two calls usin[...]

User Guide SIP - T38G IP Phone 82 T o set up a network conference call: 1. Place a call to the first party . 2. Press or t he Conf soft k ey to create a new call. The active call is placed on hold. 3. Enter the number of the second party and press , , or the Send sof t k ey . 4. When the second party answers the call, press or the Conf sof t k ey t[...]

Basic Call Feat ures 83 6. Enter the call park feature code (contact your system administrator for it) in the V alue field. 7. Press the Save sof t k ey to accept the change or the Back sof t k ey to cancel. Y ou can also configure a call par k k ey via web user inter face at the path DSS K ey . T o use the Call P ark feature: 1. User on phone A pl[...]

User Guide SIP - T38G IP Phone 84 Y ou can configure the phone to pick up an incoming call by using the DPick up / GPickup sof t k ey . Y ou can also configure the call pickup code on a global or per-line basis via web user inter face. Note Direct Call Pickup T o enable the direct call pickup via web user inter face: 1. Click on Phone -> Feature[...]

Basic Call Feat ures 85 4. Enter the direct call pickup code in the Direct Call Pickup Code field. 5. Click Confirm to accept the change. T o pick up a call directly : 1. Pick up the handset. The DPickup sof t k ey appears on the LCD sc reen. 2. Press the DPickup sof t k ey on your phone when the specific phone receives an incoming call. 3. Enter t[...]

User Guide SIP - T38G IP Phone 86 4. Enter the group call pickup code in the Group Call Pickup Code field. 5. Click Confirm to accept the change. Note T o configure t he group call pickup code on a per -lin e basis via web user inter face: 1. Click on Account . 2. Select the desired account from the pull-down list of Account . 3. Click on Advanced [...]

Basic Call Feat ures 87 The GPickup sof t k ey appears on the LCD screen. 2. Press the GPickup sof t k ey on your phone when a phone in the group receives an incoming call. The call is answered on your phone. Y ou can also configure a DSS k ey as group pickup k ey via phone user inter face or web user inter face. Y ou can pick up the call by pressi[...]

User Guide SIP - T38G IP Phone 88 5. (Optional.) Enter the anonymous call off code in the Call O ff Code field. 6. Press the Save sof t k ey to accept the change or the Back sof t k ey to cancel. Y ou can also configure anonymous call via web user inter face at the path Account -> Bas ic . T o place an anonymous call: 1. Using the specific line [...]

Basic Call Feat ures 89 7. Press the Save sof t k ey to accept the change or the Back sof t k ey to cancel. Y ou can also configure anonymous call reject ion via web user inter face at the path Account -> Bas ic .[...]

User Guide SIP - T38G IP Phone 90[...]

Advanced Phone F eatures 91 This chapter provi des operating instructions fo r the adva nced features of the SIP - T38G IP phone. The topics include:  Busy Lamp Fi eld (BLF)  BLF List  Shared Line  Call R ecording  Hot Desking  Intercom  Automatic Call Distribution (ACD)  Messages If you require additional information or ass[...]

User Guide SIP - T38G IP Phone 92 6. (Optional.) Enter the pickup code in the Extension field. 7. Press the Save sof t k ey to accept the change or the Back sof t k ey to cancel. Y ou can also configure the BLF k ey via web user inter face at the path DSS K ey . When the monitored phon e is ringing, you can enable audio alert for BLF pickup featu r[...]

Advanced Phone F eatures 93 When the monitored phone is ringing , the following occurs on the monitoring phone:  The phone plays a warning tone (if enabled).  The BLF k ey LED flashes.  The caller ID appears on the LCD screen (if enabled). In the following figure, the pho ne LCD screen shows an incoming call from 250 7 on the monitored lin[...]

User Guide SIP - T38G IP Phone 94 F or more information on per forming call transfer , refer to Call T ransfer on page 78 . 4. Click Confirm to accept the change. Y ou can use the BLF List feature to monitor a li st of users defined by your system administrator . F or example, your system administrator enables BLF List, and creates a BLF List URI ([...]

Advanced Phone F eatures 95 6. Click Confirm to accept the change. Note T o assign B LF List k eys via phone user inter face: 1. Press Menu -> F eatures -> DSS K ey s -> Memor y K eys (or Line K eys ). 2. Select the desired DSS k ey . 3. Press or , or the Switch sof t k ey to select BLF List from the T ype field. 4. Press or , o r the Swit[...]

User Guide SIP - T38G IP Phone 96 Shared line is configured by assigning the same extension number to multiple lines. Y ou can use the shared line feature to share an extension number which is used on two or more IP phones at the same time. An incoming call to that number will cause all phones to ring simultaneously . The incoming call can be answe[...]

Advanced Phone F eatures 97 4. Press or , or the Switch sof t k ey to select Private Hold from the K ey T ype field. 5. Press the Save sof t k ey to accept the change. Y ou can also configure a private hold ke y via web user interface a t the path DSS K ey . T o place a call on private hold: 1. Press the private hold k ey when there is an active ca[...]

User Guide SIP - T38G IP Phone 98 T o configure a R ecord k ey via phone user inter face: 1. Press Menu -> F eatures -> DSS K ey s -> Memor y K eys (or Line K eys ). 2. Select the desired DSS k ey . 3. Press or , or the Switch sof t k ey to select K ey Event from the T ype field. 4. Press or , or the Switch sof t k ey to select R ecord fro[...]

Advanced Phone F eatures 99 and the R ecord or URL R ecord k ey LED flash es green. 2. Press the R ecord or URL R ecord k ey again to stop recor ding. The recording icon disappears from the LCD screen and the R ecord or URL R ecord k ey LED turns off . R ecording status indications you need to know: Circumstance Icons on the LCD screen A recording [...]

User Guide SIP - T38G IP Phone 1 00 field. 5. Leave the V alue field blank. 6. Press the Save sof t k ey to accept the change or the Back sof t k ey to cancel. Y ou can also configure a hot desking k ey via web user inter face at the path DSS K ey . T o use hot d esking: 1. Press the hot desking k ey when the phone is idle. The phone prompts the fo[...]

Advanced Phone F eatures 101 Intercom is a useful feature in an office en vironment to q uick ly conn ect with the operator or the secretar y . Y ou can press the intercom k ey to automatically conn ect with a remote extension for out go ing intercom calls , and the remote extension will automatically answer the incoming intercom calls. Note T o co[...]

User Guide SIP - T38G IP Phone 102 By default, the SIP - T38G IP pho ne supports to answer an incoming intercom call automatically . The phone automatically plays a warning tone wh en it receives an incoming intercom call. In addition, you can enable the phone to mute the microphone when it automatically answers an incoming intercom call. Y ou can [...]

Advanced Phone F eatures 103 Accept Intercom Y ou can enable or disable t he phone to automatic ally answer an incoming in tercom call. If Accept Intercom is en abled, the phone automatic ally answers an incomin g intercom call. If A ccept In tercom is disabled, the phone rejects incoming intercom calls an d send s a busy signal to the caller . Acc[...]

User Guide SIP - T38G IP Phone 104 T o configure an ACD k ey via ph one user inter face: 1. Press Menu -> F eatures -> DSS K ey s -> Memor y K eys (or Line K eys ). 2. Select the desired DSS k ey . 3. Press or , or the Switch sof t k ey to select ACD fr om the T ype field. 4. Press or , or the Switch sof t k ey to select the desired line f[...]

Advanced Phone F eatures 105 to change your phone status. The system ser ver monitors your phone status. When you set the phone status to available, the ACD k ey LED illumin ates solid green, and then the ser ver begins distributing calls to your phone. When you set the phon e to unavailable, the ACD k ey LED illuminates flashing green, and then th[...]

User Guide SIP - T38G IP Phone 106 2. Select the desired message and press the View sof t k ey . Note T o send a t ext message: 1. Press Menu -> Messages -> T ext Message -> New Message . 2. Compose the new text message. Y ou can press the ab c soft k ey to ch ange the input mode. 3. Press the Send sof t k ey . 4. (Optional.) Press or , or[...]

Advanced Phone F eatures 107 2. Select the desired message and then press the Delete sof t k ey . 3. Select Delete This to delete the desired message. The LCD screen prompts "Delete Message?". 4. Press the Y es sof t k ey to delete this message or the No s of t k ey to cancel. Note Y ou can lea ve vo ice mails fo r so meone else on the SI[...]

User Guide SIP - T38G IP Phone 108 The phone LCD screen will prompt receiving a new voice mail and a flashing icon. Note T o leave a voice mail: Y ou can leave a voice mail for someon e else when he/she is busy or inconvenient to answer the call. F ollow the voice prompt from the system server to leave the voice mail, and then hang up af ter comple[...]

Advanced Phone F eatures 109 the Connect sof t k ey to dial out the access voice mail code. 2. F ollow the voice prompt to listen to the voice mails. Note T o view t he voicemail via phone user inter face: 1. Press Menu -> Messages -> V oice Mail -> View V oice Mail . The phone LCD screen displays the amount of the voice mails that include[...]

User Guide SIP - T38G IP Phone 110 The MWI Subscription parameters you need to know: Options Description Subscribe for MWI Enable or disable a subscription for MWI ser vice. MWI Subscription P eriod P eriod of MWI subscription. The IP phone re-sends a MWI subscription before expiring. T o enable MWI subscript ion via web user inter face: 1. Click o[...]

T roubleshooting 111 This chapter provides general troubleshooting information to help you solve the problems you might encounter when using your SIP - T38 G IP phone. If you require additional information or assistance with you r new phone, contact your system administrator . Why is the phone LCD screen blank?  Ensure your phone is properly plu[...]

User Guide SIP - T38G IP Phone 112 Why doesn ’ t the ph one ring? Check the ring er volume on your phone. T o adjust the ring er volume setting, press the V olume k ey when the phone is on-hook and idle. F or more information, refer to V olume on page 31 . Why can ’ t I receive calls?  Check the SIP registration with your system administrato[...]

T roubleshooting 113 How to reboot the phone? T o reboot the IP phone via web user inter face: 1. Click on Phone -> Upgrade . 2. Click R eboot to reboot the IP phon e. Note How to reset your phone? R eset your phone when other T roubleshooting suggestions do not correct the problem . Y ou need to note t hat all customized settings will be ove r [...]

User Guide SIP - T38G IP Phone 114 How to Export System Log? W e may need you to provide a System Log to help analyze your problem. T o export a System Log via web user inter face: 1. Click on Phone -> Configuration . 2. Select 6 from the pull-down list of Log Level . 3. Click Confirm to accept the change. The web user inter face prompts “ Do [...]

T roubleshooting 115 3. Click on Advanced . 4. Mark the On radio box in the V oice Encr ypt ion (SRTP) field. Note The SRTP feature is not available on all servers. Contact your system administrator for more information .[...]

User Guide SIP - T38G IP Phone 116[...]

R egulator y Notices 117 Contact your Y ea link Authorized R eseller for information about service agreements applicable to your product. TO THE FULL EXTENT ALL OWED B Y LA W , YEALINK EXCL UDES FOR ITSELF AND ITS SUPPLIERS ANY LIABILITY , WHETHER BASED IN CONTRACT OR TORT (INCLUDINGNEGLIGENCE), FOR INCIDENT AL, CONSEQUENTIAL, INDIRECT , SPECIAL, O[...]

User Guide SIP - T38G IP Phone 118  Keep the device dry and free of dusts.  Place the device on a stable and level platform.  Please place no heavy objects on the device in case of damageand deformation caused by the heavy load.  Keep at least 10 cm between the device and the closest object for heat dissipation.  Do not place the dev[...]

Appendix A- Time Zones 119 Time Zone Time Zone Name − 11:00 Samoa − 10:00 United States-Hawaii-Aleutian − 10:00 United States-Alaska-Aleutian − 09:00 United States-Alaska Time − 08:00 Canada(Vancouver, Whitehorse) − 08:00 Mexico(Tijuana, Mexicali) − 08:00 United States-Pacific Time − 07:00 Canada(Edmonton, Calgary) − 07:00 Mexico([...]

User Guide SIP - T38G IP Phone 120 Time Zone Time Zone Name +01:00 Hungary(Budapest) +01:00 Italy(Rome) +01:00 Luxembourg(Luxembourg) +01:00 Macedonia(Skopje) +01:00 Netherlands(Amsterdam) +01:00 Namibia(Windhoek) +02:00 Estonia(Tallinn) +02:00 Finland(Helsinki) +02:00 Gaza Strip(Gaza) +02:00 Greece(Athens) +02:00 Israel(Tel Aviv) +02:00 Jordan(Amm[...]

Index 121 A About This Guide v Account Management 56 Account Registration 56 Adding Contacts 33 Ad ministrator password 26 Anonymous C al l 87 Anonymous C all Rejection 88 Answering C alls 67 Area Code 61 Attaching Stand 13 Audio Settings 31 Auto Answer 69 Auto Redial 70 Automatic C all Distribution (ACD) 103 B Backlight 22 Basic Network Settings 1[...]

User Guide SIP - T38G IP Phone 122 Phone Installation 13 Phone Status 16 Phone User Interface 6 Placing C alls 65 Placing Calls to Contacts 36 Programmable Keys 56 O Outgoing intercom C all s 101 Overview 1 R Redialing Numbers 69 Registration 17 Regulatory Notices 117 Remote Phonebook 40 Replace Rule 59 Ring Tones 32 S Safety Instructions 117 Scree[...]