3Com 900-0464-01 AA manuel d'utilisation

http://www.3com.com/ Part Number 900-0464-01 AA Published July 2007 VCX ™ Connect Installation and Configuration Guide VCX ™ Connect IP Telephony Solution System Relea se 7.1[...]

3Com Corporati on 350 Campus Drive Marlbor ough, MA 01752-3064 Copyright © 2007 3Com Corporation. All Righ ts Reserved. No part of this documentation may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation , or adaptation) without written permission fr om 3Com Corporation. 3Com Corpora[...]

C ONTENTS VCX™ C ONNECT I NSTALLATION AND C ONFIGURATION Documentation Res ources 8 Ha rdw are Do cu me nt a ti on 9 VCX Connect 100 Server 9 VCX Connect 200 Server 9 Differ ences Between VCX Connect and Enterprise VCX 9 Preconfigur ed Parameters 11 Ha rdw are Pl at fo rm s 11 VCX Connect 100 Server 11 VCX Connect 200 Server 12 Supported Configur[...]

Preparation 23 Configuring Network Par ameters 23 Configuring the Media Gateways 24 Moving the VCX Connect Server and Media Gateways 26 Installing a License Key 26 Changing Default Passwor ds 26 System Configur ation 26 Installing an Add-On Second ary VCX Connect Server 27 Overview of the Installation Process 27 Preparation 28 Configuring Networkin[...]

U PGRADING VCX S OFTWAR E Upgrading VCX Softwar e 49 USB D EVICES Using USB Storage Devices 51 Supported File Systems 51 Requirements 52 Connecting USB D evices 52 Disconnecting USB Devices 52 T roubleshooting 53 S AMPLE C ONFIGURATION S CRIPTS Sample Configuration Sc ripts 55 Networkin g Sample Script 55 Reconfiguration Samp le Script 60 O BTAININ[...]

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1 VCX ™ C ONNECT I NSTALLATION AND C ONFIGURATION The VCX Connect product is a member of the VCX IP T elephony Solutions and is designed to accommodate up to 250 telephone users. Other VCX IP T elephony products support larger number of user s and offer additional features that are not pr esent in the VCX Connect product. This guide provides VCX [...]

8 C HAPTER 1: VC X™ C ONNECT I NSTALLATION AND C ONFIGURATI ON Appendix B – USB Devices Appendix C – Sample Configuration Scripts Documentation Resources This document r efers to several other documents which provide more detailed instructions on specific procedures. T o access these documents, open a browser and navigate to: http://csoweb4.3[...]

Differences Between VCX Co nnect and Enterprise VCX 9 ■ V7122 Digital Gateway Installati on Guide – Describes the steps involved in installing and configur in g the V7122 D igital (T1) Me dia Gateway . Ha rd wa re Documentation Refer to the hardware documentation for the VCX Connect 100 and VCX Connect 200 servers for dimensions , weight, and o[...]

10 C HAPTER 1: VC X™ C ONNECT I NSTALLATION AND C ONFIGURATI ON ■ Camp On — Enables a “camping-on” telephone at the VCX Connect site to be called back by the VCX Connect system wh en a camped-on telephone at the VCX Conn ect site is available ■ Bridged Station Appearances — Enables a primary t elephone at the VCX Connect site to be ma[...]

Preconfigured Parameters 11 ■ T ext-T o-Speech Email Reader — Supported with enterprise VCX only ■ Global V oicemail Integration — Supported with enterprise VCX only Preconfigur ed Parameters VCX Connect servers have these par ame ters preconfigur ed at the factory for simpler installation and configurat ion: ■ Sample T elephone Extension[...]

12 C HAPTER 1: VC X™ C ONNECT I NSTALLATION AND C ONFIGURATI ON includes 4 FXO ports for connection to the public telephone n etwork and 4 FXS ports for connection to analog telephones an d fax machines. T o pr ovide connection to the public telephone network, it can contain: ■ FXO analog gateway modules (4 port s are standar d) ■ One or two [...]

Configuration Overview 13 CAUTION: Mixtures of ser ver types are not suppor ted. The single primar y ser ver configuratio n can be updated la ter to include a secondar y server . The serve r being added must be the same as the original (primary) ser v er . For example, you cannot add a VCX Connect 200 server as a secondar y server to a VCX Connect [...]

14 C HAPTER 1: VC X™ C ONNECT I NSTALLATION AND C ONFIGURATI ON Accessing a VCX Connect Server T o r econfigure the network attribu tes, you must access each VCX Connect server and run the vcx-reconfigure-network script. Access the VCX Connect server using one of these connection method s: Locally ■ Use a null modem cable to connect a PC to the[...]

Obtaining a License 15 ■ Alternatively , use the ssh (secur e shell) UNIX/Lin ux command to connect to the server . This command is available on most UNIX- or Linux-based systems. If you are using a Microsoft Windows PC you can install the Cygwin tools. Cygwin provides a Linux-like environment for Microsoft W indows. For information on how to dow[...]

16 C HAPTER 1: VC X™ C ONNECT I NSTALLATION AND C ONFIGURATI ON secondary ser ver may not be able t o support all telephones and voice mailboxes. Example: The primar y ser ver has a license for 25 additional telephones (50 total) and 25 additional voice mailboxes (50 total). The secondar y serv er has only the default license s and can support on[...]

2 VCX ™ C ONNECT S ERVER I NSTALLATION This chapter describes the installation of these VCX Connect configurations: ■ Primary/Secondary Server Pair – See “Installing a Primary and Secondary Pair of VCX Connect Servers” on page 17 . ■ Primary Server Only – See “Installin g a Single (Primary) VCX Connect Server” on page 23 . ■ Sec[...]

18 C HAPTER 2: VC X™ C ONNECT S ERVER I NSTALLATION CAUTION: Y ou must configure the primar y VCX Connect ser ver first an d then the secondar y server . During the configuration, the secondary server obtains some of its information from th e primary ser ver . If the primary serv er is not configured and in operation, the secondar y ser ver confi[...]

Installing a Primary and Secondar y Pair of VCX Connect Servers 19 3 Start the primary and secondar y servers and wait for approximately 5 minutes for the boot process to be completed. 4 Using one of the con nection methods outlined in “Accessing a VCX Connect Server” on page 14 , access the primary server and log in to the root account. Primar[...]

20 C HAPTER 2: VC X™ C ONNECT S ERVER I NSTALLATION 6 Shut down the primary server and disc onn ect all cabling. T o shut down the server , log in to the root account and enter this comman d: shutdown now 7 Connect to the secondary VCX Connect server . 8 On the secondary VCX Connect server , log in to the root account and change the network param[...]

Installing a Primary and Secondar y Pair of VCX Connect Servers 21 Refer to the instructions in the appropriate media gateway manual for the media gateways that are includ ed in your configuration. See “Document ation Resources” on page 8 to identify the correct manu al. For a VCX Connect 200 server , the me dia gateways are separate units and [...]

22 C HAPTER 2: VC X™ C ONNECT S ERVER I NSTALLATION 3 Move both prim ary and secondary VC X Connect servers to their fin al location and reconnect them to power and to the network segment on which they will operate. 4 Start the primary and secondar y VCX Connect servers and wait for approximately 5 minutes for the boot processes to be completed. [...]

Installing a Single (Pri mary) VCX Connect Server 23 Installing a Single (Primary) VCX Connect Server This section describes ho w to install and configure a single (primary) VCX Connect server . A primary VCX Connect server provides all of the featur es that a primary/secondary server pair provides, but without the fail over redundancy . Y ou can a[...]

24 C HAPTER 2: VC X™ C ONNECT S ERVER I NSTALLATION 2 Connect a PC to the same hub and: a Set the IP address of the PC to 192.168.1.180. b Set the subnet mask to 2 55.255.255.0 Y ou do not need to configure a default gateway IP address. 3 Start the primary VCX Connect server and wait for app roximately 5 minutes for the boot process to be complet[...]

Installing a Single (Pri mary) VCX Connect Server 25 1 Connect the media gateway Ethernet por t to the same hub or switch to which the PC is connected. CAUTION: V e rify that the PC and the me dia gateway are not connected to any network segment. If you prefer , you can use a cross-over Ethernet cable to directly connect the PC to the media gateway[...]

26 C HAPTER 2: VC X™ C ONNECT S ERVER I NSTALLATION Moving the VCX Connect Se rver and Media Gateways 1 Shut down the primary server an d disconnect all cabling. 2 If you are using a VCX Connect 200 server , shut down the separate media gateways by removing the power cord from the chassis, move the media gateways to their final location, and reco[...]

Installing an Add-On Seco ndary VCX Connect Server 27 Installing an Add-On Secondary VCX Connect Server This section describes how to install a secondary VCX Connect server as a backup to a primary VCX Connect server already in operation. The secondary server provides a fail-over poin t in the event that the primary server becomes unavail able for [...]

28 C HAPTER 2: VC X™ C ONNECT S ERVER I NSTALLATION reconfigured and/or is not in operation, the secondar y server configuration will fail. In a primary/seco ndary configuratio n, license keys are installed on both serv ers. When adding a secondar y ser ver to an existing primar y ser ver , the license key for the secondary ser ver must correspon[...]

Installing an Add-On Seco ndary VCX Connect Server 29 Configuring Networking Parameters 1 Connect the eth0 interface of the secondary server to a hub or switch that is not connected any netw ork. CAUTION: Some VCX Connect ser vers have two Ethernet interfaces. The VCX software on a VCX Connect server uses only the eth0 interface. Y ou can connect t[...]

30 C HAPTER 2: VC X™ C ONNECT S ERVER I NSTALLATION server to correspond to the network location in which you intend to install the server . 6 Shut down the secondary server and disconnect all cabling. 7 Move the secondary serv er to its final location and reconnect it to power and to the network segment on which they will operate. 8 Start the se[...]

Installing an Add-On Seco ndary VCX Connect Server 31 ■ Primary VCX Connect 100 Server Gateways: 1 92.168.1.200 ■ Secondary VCX Connect 1 00 Server Gateways: 192.168.1.202 1 Connect the media gateway Ethernet por t to the same hub or switch to which the PC is connected. CAUTION: V e rify that the PC and the me dia gateway are not connected to a[...]

32 C HAPTER 2: VC X™ C ONNECT S ERVER I NSTALLATION 2 Reconfigure the PC with these network parameters: ■ Set the IP address of the PC to 10.10.10.20. ■ Set the subnet mask to 2 55.255.255.0 Y ou do not need to configure a default gateway IP address. 3 On the PC, open a browser and ente r the media gateway IP address in the address text box. [...]

Installing an Add-On Seco ndary VCX Connect Server 33 Duplicating the VCX Database on the Secondary Server Before you can set up database re plication between the primary and secondary VCX Connect servers, you must: ■ Back up the database on th e primary VCX Connect server ■ Copy the database backup file to the secondary server ■ Restore the [...]

34 C HAPTER 2: VC X™ C ONNECT S ERVER I NSTALLATION Copying the Database Backup Fi le to the Secondary Server 1 While still logged in to the cworks account on the primary VCX Connect server , navigate to the directory that contains the database backup files. cd /opt/3com/VCX/vcxdata/db/export/ 2 Identify the b ackup file that you just created. Ba[...]

Installing an Add-On Seco ndary VCX Connect Server 35 On the primary VCX Connect server: 1 Log in to the cworks account and enter this command: cd /opt/3com/VCX/vcxdata/bin ./setupReplication 2 When prompted for the site ID, enter the site description that you configured on both the primary a nd secondary VCX Connect servers. 3 When prompted for th[...]

36 C HAPTER 2: VC X™ C ONNECT S ERVER I NSTALLATION T o back up the IP Messaging data: 1 Log in to the app account on the primary server . 2 Enter these commands: cd /usr/app/gen ./backupums This command creates a new directory here: /opt/3comdata/umsdata/backup/<DATE>/ <DA TE> is the curr ent date in the format YYYYMMDDHHMMSS. Exampl[...]

Installing an Add-On Seco ndary VCX Connect Server 37 Copying the IP Messaging Backup Files to the Secondary Server T o copy backup files to the secondary VCX Connect server: 1 Log in to the app account on the primary VCX Connect server . 2 Enter the se commands: cd /opt/3comdata/umsdata/ scp -r <DATE> app@<IP address>:/opt/ 3comdata/um[...]

38 C HAPTER 2: VC X™ C ONNECT S ERVER I NSTALLATION[...]

3 C ONFIGURING IP T ELEPHONY Some parameters of the VCX Conn ec t product ar e preconfigured at the factory . This section descri bes: ■ Modifications that you must perform to tailor t he preconfigured parameters to your needs ■ Additional steps that you perform to complete the installation of the VCX Connect product This chapter includes these[...]

40 C HAPTER 3: C ONFIGURING IP T ELEPHONY IP T elephony Configuration Ta b l e 4 provides an overvie w of the step s involved in configuring the VCX Connect product, including the loca tion in the VCX Administration Guide where detailed instru ctions can be found. Ta b l e 4 VCX Basic Configuration Steps Step Purpose Related Sect ion in the VCX Adm[...]

IP Telephony Configuration 41 7 Examine the default Type Of Service (TOS) configurations supplied with VCX software. A TOS determines the features available on a VCX telephone (for example, call forwarding) and the default button mapping available on VCX Business and Manager’s telephones. If the supplied TOS configurations do not meet your needs,[...]

42 C HAPTER 3: C ONFIGURING IP T ELEPHONY IP Messaging Configuration T o configure voice mailboxes, the simplest method is to: ■ Create a telephone profile. ■ Select the Cr eate Mailbox option in that profile. When you create a user manually , select the profile. If you use the Data Import method to create users, include the name of the telepho[...]

Additional Configuration Steps 43 Additional Configuration Steps The steps in Ta b l e 4 on page 40 are r equired to set up a VCX Connect system with basic services. There ar e many other configuration option s described in the VCX guides. For ex ample, you can also enable the following features on your VCX Connect system: Adding Users The simplest[...]

44 C HAPTER 3: C ONFIGURING IP T ELEPHONY File Formats 3Com suggests that users create a Micr osoft Excel spreadsheet containing the user information. Altern ative file formats include comma-separated value files and tab-de limited value files. Both of these can be created by exporting data fr om the Microsoft Excel spreadsheet. CAUTION: Y ou canno[...]

Configuring Telephon es 45 Importing this file updates the specified users and ties on e telephone (per line in the file) to a user by specifying the MAC address of the telephone. A user can have more th an one telephone tied to their name. The sample files for the Converge nce Client (soft telephone) are: Additionally , two config uration files ar[...]

46 C HAPTER 3: C ONFIGURING IP T ELEPHONY ■ Database maintenance, including database backup and restor e and configuration backup and restor e (Page 69) ■ Bulk user creation through the command line interface (Page 149) ■ VCX software upgrade and downgrade procedur es (Page 215) About VCX Administrator W eb Passwords Access to the VCX Adminis[...]

About the IP Messaging Provisioning Password 47 When prompted to apply the changes and r estart T omcat, you must enter Y (uppercase Y). Any other entry (for ex ample, lower case y or “yes”) will cancel the changes. About the IP Messaging Provisioning Password T o change the default password for IP Messaging Provisioning interface, you must use[...]

48 C HAPTER 3: C ONFIGURING IP T ELEPHONY T o modify the default password for the IP Messaging Web interface: 1 In the System Admin window , type roo t in the Login text box and press the Enter or Return key . 2 In the Password text box, type the de fault password (secret) and pr ess the Enter or Retur n key . As you type, nothing appears in the Pa[...]

A U PGRADING VCX S OFTWAR E Upgrading VCX Software T o upgrad e the VCX software on a VCX Connect 100 or VCX Connect 200 server , follow the instr uctions located in Appendix B of the VCX Maintenance Manual . CAUTION: VCX serv ers other than VCX Connect servers cannot be upgraded to run VCX Conne ct software. VCX Connect software upgrades can be do[...]

50 A PPENDIX A: U PGRADING VCX S OFTWARE[...]

B USB D EVICES Using USB Storage Devices The VCX Connect product supports the use of most USB 1.1 and 2.0 flash memory and disk de vices. After they have been recognized by the VCX system, you can transfer files such as database backups and license key files to and from these devices. Both VCX Connect servers have USB connectors. CAUTION: There is [...]

52 A PPENDIX B: USB D EVICES Requirements Before you attempt to connect any USB device, the device must: ■ Contain a single partition only , and ■ Have been previously formatted with one of the file systems mentioned in “Supported File Systems” . Most USB 1.1 and 2.0 storage devices meet these requirements. Connecting USB Devices T o connec[...]

Using USB Storage Devices 53 The usbdisk director y may not be removed for a few seconds. T roubleshooting If your attempt to mount the USB device fails, you can take these additional steps: 1 T ry a different USB device. 2 Look in the /var/log/messages file to determin e whether the VCX Connect system saw the USB device and, if so, what it used fo[...]

54 A PPENDIX B: USB D EVICES[...]

C S AMPLE C ONFIGURATION S CRIPTS Sample Configuration Scripts The sample scripts in this section provide guidance by example for how to configure VCX Connect servers. ■ Networki ng Sample Scr ipt — Comments interspersed within this sample script provide guidance on how to reconfigure the networking parameters of a VCX Connect server . ■ Reco[...]

56 A PPENDIX C: S AMPLE C ONFIGURATION S CRIPTS Configure networking now? [yes] : Press the Enter or Return key to ac cept the default answer and proceed with the network configurat ion. -------------------------- Configuri ng Hostname --------------------------- Enter system hostname : vcxpri VCX Connect servers have factory conf igured default ho[...]

Sample Configuration Scripts 57 for more information. When done, enter a blank entry or 0. 0.0.0 to stop. Primary NTP Server : 0.pool.nt p.org Secondary NTP Server : 1.pool.nt p.org Tertiary NTP Server : 2.pool.nt p.org These three NTP ser ver names ar e valid and can be used without change. If you prefer to use differe nt NTP server s, replace one[...]

58 A PPENDIX C: S AMPLE C ONFIGURATION S CRIPTS 9. Bahamas 26. Haiti 43. Trinidad & Tobago 10. Belize 27. Jamai ca 44. United States 11. Canada 28. St Ki tts & Nevis 45. Uruguay 12. Chile 29. Cayma n Islands 46. St Vincent 13. Colombia 30. St Lu cia 47. Venezuela 14. Costa Rica 31. Marti nique 48. Virgin Islands (UK) 15. Cuba 32. Monts erra[...]

Sample Configuration Scripts 59 Next, the script prints a summar y of the configuration parameters that you have entered or sele cted and provides you with the opportunity to review them. If you notice anything that needs to be changed, you can answer no to the next prompt and the script will be executed again, allowing you make any changes that yo[...]

60 A PPENDIX C: S AMPLE C ONFIGURATION S CRIPTS serv er to the network segment on which it will reside, this error should no longer appear . Starting ntpd: [ OK ] Stopping VCX-CommonAgent: [ OK ] Starting VCX-CommonAgent: [ OK ] Stopping httpd: [ OK ] Starting httpd: httpd: Could not determine the server's fully qualified domain name, using 10[...]

Sample Configuration Scripts 61 servers with which it communicates. To accomplish this, it is necessary to carry out several steps including stopping VCX services.If certain par ameters are changed, it may also be necessary to discontinue any replica tion which may be occurring with other servers. Therefore, this utility sh ould only be run on a sy[...]

62 A PPENDIX C: S AMPLE C ONFIGURATION S CRIPTS VCX Connect servers have factory conf igured default hos tnames (vcxpri and vcxsec). Y ou can change these hostnames if you want, but changes are not requir ed. --------------------- Configuring IP Interface 'eth0' --------------------- IP Address : 192.168.1 .190 Network Subnet Mask : 255.2[...]

Sample Configuration Scripts 63 These three NTP ser ver names ar e valid and can be used without change. If you prefer to use differe nt NTP server s, replace one or more of these server names with the names or IP a ddresses of the NTP ser vers that you want. -------------------------- Configuring Time Zone ------------------- ------- The system ca[...]

64 A PPENDIX C: S AMPLE C ONFIGURATION S CRIPTS 16. Dominica 33. Mexic o 17. Dominican Republic 34. Nicar agua Enter country [44] : Press the Enter of Return key to acce pt the default countr y/region (United States) or enter the number that corresponds to your countr y . Please select a time zone from the f ollowing list: 1. Alaska Time 2. Alaska [...]

Sample Configuration Scripts 65 The sample summary shown next contains changes that were made to the default values for a primary VCX Co nnect server configured to run in one of 3Com’ s testing labs. -------------------------- CONFIGURA TION SUMMARY -------------------------- Hostname: vcxpri IP Interfaces: Device IP Addres s Network Mask Default[...]

66 A PPENDIX C: S AMPLE C ONFIGURATION S CRIPTS IP address of the VCX Connect Second ary System : 10.230.143.25 Press the Enter or Return key to leave this parameter blank if: ■ Y ou ar e installing a VCX Connect primar y serv er only and this is the initial installation OR ■ Y ou are reconfiguring a primar y VCX Connect ser ver that has no sec[...]

Sample Configuration Scripts 67 IP address of the primary Media Gate way : Enter the IP address of the Me dia Gateway that you intend to use as your primary access to the t elephone netw ork. The default IP addresses are: VCX Connect 100 Server Analog (FXO) Gateway: 192.168.1.200 Digitial Gateway: 192.168.1.200 The secondary Media Gateway is an ad [...]

68 A PPENDIX C: S AMPLE C ONFIGURATION S CRIPTS Primary Media Gatewa y : (none) Secondary Media Gatewa y : (none) Password for cworks - this syste m : (encrypted) Do you wish to change any of the val ues shown? [N] : Press the Enter or Return key to accept the values as displayed. T o change any value, enter Y . The script ru ns again, providing yo[...]

Sample Configuration Scripts 69 ---------- Configuring additional pa rameters for UPS Monitoring ----------- An Uninterruptible Power Supply (UPS ) can be used with VCX systems to avoid disruption due to a power outage. V CX provides a UPS monitoring service which tracks the UPS's status and pe rforms a safe shutdown when the its battery is de[...]

70 A PPENDIX C: S AMPLE C ONFIGURATION S CRIPTS Press the Enter or Return key to accept the IP Messaging configuration answers that you have entered or accep ted. If you want to change any answer , en ter Y and the script repeats each prompt. Y ou can change any answer that you want. -------- Configuring additional para meters for Auth & Dir Se[...]

Sample Configuration Scripts 71 The Write Community String specifies the community string to be used by a management station when sending writ e requests to this system. Write Community String : private 3Com reco mmends, for securi ty reas ons, that you change the default write community string that is used when a VCX Connect server communicates wi[...]

72 A PPENDIX C: S AMPLE C ONFIGURATION S CRIPTS VCX reconfiguration is now complete. Before the information just entered is saved, you have the option of rev iewing and changing parameters for each VCX service at a detailed level. Th is is not needed in most cases and is recommended only for advanced users. Do you wish to review service parame ters[...]

Sample Configuration Scripts 73 10.230.143.24 Shutting down interface eth0: [ OK ] Shutting down loopback interface: [ OK ] Setting network parameters: [ OK ] Bringing up loopback interface: [ OK ] Bringing up interface bond0: [ OK ] Bringing up interface eth0: [ OK ] Shutting down ntpd: [ OK ] ntpd: Synchronizing with time server : [FAILED] Starti[...]

74 A PPENDIX C: S AMPLE C ONFIGURATION S CRIPTS Starting vcx/callp: [ OK ] Starting vcx/devdnldsvr: [ OK ] Starting vcx/adhoc: [ OK ] Started VCX Services: 10 started. ------------------------ Reconfigura tion Completed ------------------------ At this point, the server configuration has been completed.[...]

D O BTAINING S UPPORT FOR Y OUR 3C OM P R ODUCTS 3Com offers pr oduct registration, ca se management, and r epair services through eSupport.3com.com . Y ou must have a user name and password to access these services, which are described in this appendix. Register Y our Product to Gain Service Benefits T o take advantage of warranty and ot her servi[...]

76 A PPENDIX D: O BTAINING S UPPORT FOR Y OUR 3C OM P RODUCTS Purchas e Extended W arranty and Professional Services T o enha nce resp onse times or exte nd your warrant y benefits, you can purchase value-added services such as 24x7 telephone technical support, software upgrades, onsite assistance, or advanced hardware replacement. Experienced engi[...]

Contact Us 77 T elephone T echnical Support and Repair T o obtain telephone support as part of your warranty and other service benefits, you must first register your pr oduct at: http://eSupport.3com.com/ When you contact 3Com for assistance, please have the following information ready: ■ Product model name, part number , and serial number ■ A [...]

78 A PPENDIX D: O BTAINING S UPPORT FOR Y OUR 3C OM P RODUCTS Pakistan Call the U.S. direct by dialing 00 800 01001, th en dialing 800 763 6780 Sri Lanka Call the U.S. direct by dialing 02 430 430, then dialing 800 763 6780 Vietnam Call the U.S. direct by dialin g 1 201 0288, then di aling 800 763 6 780 You can also obtain non-urgent sup port in th[...]

Contact Us 79 US and Canada — T elephone T echnical Support and Repair All locations: Network Jacks; Wired or Wireless Network Interface Cards: All other 3Com products: 1 800 876 32 66 1 800 876 32 66 Country Telephone Number Country Telephone Number[...]

80 A PPENDIX D: O BTAINING S UPPORT FOR Y OUR 3C OM P RODUCTS[...]

C ONTENTS Numbers 3Com Knowledgebase tool 75 3Com Professional Services 7 6 3Com resour ces, directory 77 A access roles 46 accessing a VCX Connect server 14 adding users 43 additional adminstrativ e tasks 45 additional configuration steps 43 B backing up IP Messaging data, when adding a secondary server 35 backing up the VCX database on the primar[...]

82 I importing data, file formats 44 installation overview adding a secondary server 27 primary and secondary servers 17 primary serve r only 23 installing a license key adding a secondary server 30 primary and secondary servers 22 primary serve r only 26 installing servers add-on secondary server 27 primary and secondary server pair 17 single (pri[...]

83 primary and secondary servers 22 primary server only 26 T table of 3Com support contact numbers 76 technical support, Asia and Pacific Rim 77 technical support, Europe, Middle East, and Africa 78 telephone support 76 telephone technical support 76 telephone technical support for Latin America 78 telephone technical support for US and Canada 79 t[...]

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