3Com NBX 3101 manuel d'utilisation

Pr elimina r y NBX ® T elephone Guide Telephones ■ NBX 3102 Busines s T elephone ■ NBX 2102 Busines s T elephone ■ NBX 2102-IR Business T elephone ■ NBX 1102 Busines s T elephone ■ NBX 3101 Basic T elephone ■ NBX 3101SP Basic T elephone ■ NBX 2101 Basic T elephone Attendant Consoles ■ NBX 3105 Attendant Cons ole ■ NBX 1105 Attend[...]

3Com Corporati on, 350 Campus Drive, Marlborough, M A 01752-3046 Copyright © 2 004, 3Com Corporatio n. All ri ghts re served . No part of this do cumen tation may be repr oduced in any form or by any means or us ed to make any derivative work (such as translati on, transformation , or adaptation) without w ritten permission fr om 3Com Corporation.[...]

C ONTENTS A BOUT T HIS G UIDE How to Use This Guide 9 Conventions 10 Documentation 11 Comments on the Document ation 1 1 1 G ETTING S TARTED Setting Up Y our Password and V oice Mail for the First Time 13 NBX NetSet Utility 15 Starting the NBX NetSet Utility 15 Navigation and Shortcut Icons in the NBX NetSet Utility 16 Quick Reference Guides 16 2 N[...]

5 NBX 2101 B ASIC T ELEPHONE T elephone Buttons and Contr ols 36 Programmable Access Buttons 38 Status Icons 38 6 NBX M ESSAGING NBX Messaging Compon ents 40 Important Considerations 40 Changing Y our Passwor d 41 Security Tips 41 Changing Y our Name Announcement and Personal Gr eeting 42 Listening to NBX Messages 42 Message Indicators 43 LIstening[...]

Tips on Using the Lists 58 More W ays to Dial a Call 59 An Internal Call 59 An External Call 59 Redialing a Call 60 Setting Y our Call Coverage Point 60 Putting a Call on Hold 61 Dialing Another Call 61 More Than One Call 62 T ransferring a Call 63 Announced (Screened) T ransfer 6 4 Blind T ransfer 64 Direct Mail T ransfer 64 Establishing a Co nfer[...]

9 G ETTING M ORE FR OM Y OUR T ELEPHONE S YSTEM Listening to Y our Message s in Y our E-mail or Browser 86 Account (Billing) Codes 86 Caller ID 87 Interna l and Exter nal Caller ID 87 Calling Line Identity Restriction (CLIR) 87 Call Pickup 88 Directed Call Pickup on a Specific T elephone 89 Group Call Pickup 89 Hunt Groups and Calling Groups 89 Hun[...]

Attaching and Adjustin g the 1102/2 101/2102 Suppo rt Bracket 113 Low-Pr ofile and High-Pr ofile Positions 113 W all-Mount Position 114 Security W all-Mount Bracket 115 Opening the 3105 Attend ant Console Label Cover 115 Moving Y our T elephone 115 Swapping T elephones 115 Cleaning Y our T elephone 116 T roubleshooting Pr oblems 116 I NDEX[...]

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A BOUT T HIS G UIDE This guide is intended for anyone usin g NBX ® T elephones, NBX Attend ant Consoles, or the NBX Co mplement Attendant Software. It includes information about u sing the NBX V oice Mail system and the NBX NetSet ™ administration utility for pers onal telephone settings. If the information in the release notes (readme.pdf) on t[...]

10 A BOUT T HIS G UIDE Conventions Ta b l e 2 def ines some commonly used wo rds and phrases in this guide. Ta b l e 3 list s conventions that are used throughout this guide. Ta b l e 2 Common T erms Term Definition Auto Attendant The set of voice prompts that answers incoming calls and describes actions that a caller or user can take to access ind[...]

Documentation 11 Documentation The documentation set fo r 3Com NBX Networked T eleph ony Solutions is designed to help NBX te lephone users, installe rs, and admin istrators maximize the full potenti al of the system. The NBX Resource Pac k CD contains many guides to the NBX pr oducts and their related 3Com applications. When you log in to the NBX [...]

12 A BOUT T HIS G UIDE[...]

1 G ETTING S TARTED As soon as you are given a telephone and extension n umber , you need to se t u p a p a s s wo rd a nd re c o rd yo ur name announcement and personal greeting. This chapter covers these topics: ■ S etting Up Y our Passwor d and V oice Mail for the First T ime ■ NBX NetSet Utility ■ Quick Refere nce Guides For how to access[...]

14 C HAPTER 1: G ETTING S T ARTED Ta b l e 4 Setting Y our NBX NetSet and NBX Messaging Password Feature NBX Busi ness Phones NBX Basic Phone s Analog Tele phones Password — Set Initiall y If your system use s NBX Messaging, follow the NBX voice prompts to set your NBX password (which is the same for NBX NetSet and voice messaging) OR use the NBX[...]

NBX NetSet Utility 15 NBX NetSet Utility The NBX NetSet administrati on utility has two interfaces: ■ Administrator — Y our administrato r logs in with a special password and uses the NBX NetSet utilit y to manage and configure system-wide telephone settings and many of th e settings fo r your telephone. ■ User — As a telephone user , you l[...]

16 C HAPTER 1: G ETTING S T ARTED 3 T ype your NBX NetSet user identifica tion (alwa ys your 3-digi t or 4-digit telephone extension) and your NBX NetSet password, and then click OK . Navigation and Shortcut Icons in the NBX NetSet Utilit y The icons at th e lower right of any Personal Settings window allow you or your administrator to navigate to [...]

2 NBX 3102 B USINESS T ELEPHONE This chapter describes the buttons, controls, and features on the NBX 3102 Business T elephone. It cover s these topics: ■ T elephone Buttons and Controls ■ Pr ogrammable Access Butto ns ■ Status Lights f or System Appea rance Butt ons For a description of the features on the NBX 1102, 2102, and 2102-IR Busines[...]

18 C HAPTER 2: NBX 3102 B USINESS T ELEPHONE T elephone Buttons and Controls Figur e 1 shows the buttons and controls on the NBX 3102 Business T elephone. The featur es are discussed after the pictur e. Figure 1 NBX 3102 Business T elephone 1 Soft buttons — Allow you to select it em s that are displayed in the telephone displa y panel. See “Usi[...]

Telephone Buttons and Controls 19 3 Display panel — Displays telephone st atus messages, Caller ID information (if enabled), and the number of messages that you have in your voice mail mailbox. Y ou ca n also use it to view these it ems: ■ Logs of your recent missed, answer ed, and dialed calls ■ A dir e ctory of people’ s names in your org[...]

20 C HAPTER 2: NBX 3102 B USINESS T ELEPHONE > User Information > Call Forwar d. See “Forwarding Incoming Calls to Y our Call Coverage Point” in Chapter 6 . 16 Message button — Accesses your voice mail messages thro ugh the NBX Messaging system. See “Listening to NBX Messages” in Chapter 6 . 17 Hands Free button — Allows you to an[...]

Programmable Access Buttons 21 Programmable Access Buttons Figur e 2 shows the 18 pr ogrammable Access buttons on the NBX 3102 Business T elephone. T o view or change the cu rrent featur es on your telephone’ s buttons (button mappings), click the Shortcut to One-T ouch Speed Dials icon below any NBX NetS et utility scr een. Click the Help button[...]

22 C HAPTER 2: NBX 3102 B USINESS T ELEPHONE 9 Personal Speed Dial 4. See “Speed Dials” in Chapter 8 . 10 Personal Speed Dial 5 11 Personal Speed Dial 6 12 Personal Speed Dial 7 13 Personal Speed Dial 8 14 Personal Speed Dial 9 15 Personal Speed Dial 10 16 Heads et — Pr ess this button to enable the use of a headset that is connected to the t[...]

3 NBX 1102, 2102, AND 2102-IR B USINESS T ELEPHONES This chapter describes the buttons, controls, and features on the following NBX telephones: ■ NBX 1102 Busines s T elephone ■ NBX 2102 Busines s T elephone ■ NBX 2102-IR Business T elephone The chap ter covers these topics: ■ T elephone Buttons and Controls ■ Pr ogrammable Access Butto n[...]

24 C HAPTER 3: NBX 1102, 2102, AND 2102-IR B USINESS T ELEPHONES T elephone Buttons and Controls Figur e 3 shows the buttons and controls on the NBX 1102, 2102 and 2102-IR Business T elephones. Figure 3 NBX Business T elephone (2102-IR Shown) 1 Display panel — Displays telephone st atus messages, Caller ID information (if enabled), and the number[...]

Telephone Buttons and Controls 25 The soft butto ns, from left to right, are: ■ Slct (Select) ■ Back (r etur ns you to the next higher level in the menu) ■ Exit (leaves the display panel menus) 3 Scroll bu ttons (Up, Down) — Allow you to scro ll through the item s in the telephone disp lay panel. See “Using the NBX T elephone Display Pane[...]

26 C HAPTER 3: NBX 1102, 2102, AND 2102-IR B USINESS T ELEPHONES 14 Infrared Port (2102-IR only) — Receives infrared signals fr om a hand-held device running the Palm Operating System. See “Palm Integration” in Chapter 8 . 15 Hands Free button — Allows you to answer internal (inter com) calls without picking up the handset. T o activate thi[...]

Programmable Access Buttons 27 Programmable Access Buttons Figur e 4 displays the 18 programmable Access buttons. The One-T ouch Speed Dials screen in the NBX NetSet utility shows your telephone’ s current button mappings. Figure 4 Access Buttons on NBX 1102, 2102, and 2102-IR T elephones Access buttons have these d efault se ttings, which your a[...]

28 C HAPTER 3: NBX 1102, 2102, AND 2102-IR B USINESS T ELEPHONES 7 T ypically , you can use these nine buttons for per sonal speed dial settings, although the administrator can map them to other features. See “Sp eed Dials” in Chapter 8 . 8 In most circumstances, your admini strator designates these thr ee system appearance buttons as lines for[...]

4 NBX 3101 AND 3101SP B ASIC T ELEPHONES This chapter describes the buttons, controls, and features on the NBX 3101 and 3101SP Basic T eleph ones. The chap ter covers these topics: ■ T elephone Buttons and Controls ■ Pr ogrammable Access Butto ns ■ Status Lights f or System Appea rance Butt ons For a description of the features on the NBX 310[...]

30 C HAPTER 4: NBX 3101 AND 3101SP B ASIC T ELEPHONES T elephone Buttons and Controls Figur e 5 shows the buttons and controls on the NBX 3101SP Basic T elephone. The NBX 3101 Basic T elephone does not include a microphone, 8 , or a speaker button and its indicator light, 10 . All ot her controls ar e identical on the two telephones. Figure 5 NBX 3[...]

Telephone Buttons and Controls 31 3 Display panel — Displays telephone st atus messages, Caller ID information (if enabled), and the number of messages that you have in your voice mail mailbox. Y ou ca n also use it to view these it ems: ■ Logs of your recent missed, answer ed, and dialed calls ■ A dir e ctory of people’ s names in your org[...]

32 C HAPTER 4: NBX 3101 AND 3101SP B ASIC T ELEPHONES 13 Mute button — Enables you to prevent callers fr om hearing what you are saying duri ng a telephone call, although you can still hear them. Pr ess the button to tur n off the telephone’ s mouthpiece wh en you are using the handset or the micr ophone (3101SP only) when your telephone is in [...]

Status Lights for System Appearance Buttons 33 Access buttons have th ese default settings: 1 System Appearance button 1. 2 System Appearance button 2. 3 Featur e button — Allows you to access features that ar e not directly assigned to an Access button on your teleph one. See the NBX Fea ture Codes Guide in the NBX NetSet utility for a list of f[...]

34 C HAPTER 4: NBX 3101 AND 3101SP B ASIC T ELEPHONES[...]

5 NBX 2101 B ASIC T ELEPHONE This chapt er describes the buttons, co ntrols, and featur es that are specific to the NBX 2101 Basic T elephone . It co vers these topics: ■ T elephone Buttons and Controls ■ Pr ogrammable Access Butto ns ■ Status Icons For a description of the features on the NBX 3102 Business T elephone, see Chapter 2 . For a d[...]

36 C HAPTER 5: NBX 2101 B ASIC T ELEPHONE T elephone Buttons and Controls Figur e 7 shows the buttons and controls on the NBX 2101 Basic T elephone. Figure 7 NBX 2101 Basic T elephone The NBX 2101 Basic T elephone has these featu res: 1 Handset 2 Hook switch (under the handset) — Pr essing an d releasing the hook switch gives you a dial tone. Thi[...]

Telephone Buttons and Controls 37 ■ Personal speed dial numbers ■ System-wide speed dial numbers 4 Soft buttons — Allow you to select items that ar e displayed in the telephone display panel. See “More W ays to Dial a Call” in Chapter 7 . The buttons, from left to right, are: ■ Slct (Select) ■ Back (r etur ns you to the next higher le[...]

38 C HAPTER 5: NBX 2101 B ASIC T ELEPHONE Programmable Access Buttons The NBX 2101 Basic T elephone has three programmable Access buttons. The factory-default settin gs for thes e buttons are (from left to righ t): ■ Feature — Allows you to access featur es that are not directly assigned to an Access butt on on your telephone. See the NBX Featu[...]

6 NBX M ESSAGING This chapter describes the NBX ® Networked T elephony Solutions voice messaging features. It covers these topics: ■ NBX Messaging Components ■ Changing Y our Passwor d ■ Changing Y our Name Announce ment and Person al Greeting ■ Listening to NBX Messages ■ Replying to a Message ■ Forwarding a Message ■ Creating and S[...]

40 C HAPTER 6: NBX M ESSAGING NBX Messaging Components A key component of the NBX Networked T elephony Solutions is the NBX Messaging system, which includes voice mail, off-site notification, and several administra tive features. V oice mail allows callers to leave voice messages in your voice mailbox when you are not able to answer your telephone.[...]

Changing Your Password 41 Changing Y our Password Y ou use the same 4-digit to 10- digit password to log in to the NBX NetSet utility and to access your NBX voice mail. Y ou can change this password with your telephone (using the NBX voice prompts or a featur e code) or through the NBX NetSet utility . T o set up your password for the first time, s[...]

42 C HAPTER 6: NBX M ESSAGING Changing Y our Name Announcement and Personal Greeting Y our name announcement tells callers that they have reached your voice mailbox. Y ou r personal greeting lets callers know important information about you, for instance, that you ar e on vacation , avai lable at another number , or unavailable for a specifie d amo[...]

Listening to NBX Messages 43 Message Indicators Her e is how you can tell if you have messages in your mailbox: ■ On an NBX 3102 Business T elephone — The indicator bar above the display panel is lit, and the di splay panel shows the number of messages. Example: 3M s g s2N e w . ■ On an NBX 1102, 2102, or 2102-IR Business T elephone — The i[...]

44 C HAPTER 6: NBX M ESSAGING LIstening from Y our NBX T elephone T o listen to your messages from your own NBX Business or Basic T elephone: 1 Pick up the handset and press the MSG button (1102, 2102 , 2102-IR, and 2101) or the button (3102, 310 1, and 3101SP) to access the mailbox. 2 At the prompt, type your passwor d and press # . 3 See Ta b l e[...]

Listening to NBX Messages 45 Managing Y our Messages See Ta b l e 1 0 for the butto ns that you use to manage your messages. Information About Y our Messages T o listen to date, time, and sender informatio n about a message in your mailbox, press 6 during or after the message, and then pr ess one of these buttons: T able 10 Play or repeat a message[...]

46 C HAPTER 6: NBX M ESSAGING Replying to a Message Y ou can send a reply to the origin ator of a voice mail message, provided that the NBX system has r eceived the necessary caller ID information. If you receive a me ssage that is marke d Private, you can reply to the originator , but you cannot forward the message to others. T o re ply to a messa[...]

Forwarding a Message 47 Forwarding a Message Y ou can fo rward most messages, with or without comments. If you receive a me ssage that is mark ed Private, you cannot forward it. T o forwar d a message: 1 Log in to your voice mailbox at your telephone or remotely . 2 Listen to a message that you want to forward, and press 5 . 3 After the tone, re co[...]

48 C HAPTER 6: NBX M ESSAGING Creating and Sending a Message T o cr eate and send a message dir ect ly without actually making a call, follow these steps: 1 Log in to your mailbox at your telephone or remotely . 2 Dial 2 to select Create and Send a Me ssage . 3 At the tone, recor d a message that is at least 2 seconds long, an d press # to end the [...]

Creating Personal Voice Mail Group Lists 49 Creating Personal V oice Mail Group Lists A Personal V oice Mail List, also calle d a mail group, is a collection of extensions to which you assign a spec ial “group number .” Use it to send a message to everyone on th e list at the same time . A Personal V o ice Mail List is not the same as a Hunt Gr[...]

50 C HAPTER 6: NBX M ESSAGING Modifying or Deleting Gr oups Y ou can review your voice mail groups, add members, o r delete a gr oup . T o r eview or modify a voice mail gr oup: 1 Log in to your mailbox at your telephone or remotely . 2 Dial 9 for Mailbox Options . 3 Dial 3 for Group Lists . 4 Press 1 , 3 , or 4 : 5 T o add members to a group or de[...]

Marking a Message as Private or Urgent 51 Marking a Message as Private or Urgent When you compose a voice message, you can select Private or Urgent from the delivery options. If you do not select a delivery option, your message is sent as a Normal message. ■ Private Messages — The recipient cannot forwar d the message to others. ■ Urgent Mess[...]

52 C HAPTER 6: NBX M ESSAGING T o prevent the telephone fr om r inging even once, use the Do Not Disturb feature. See “Do Not Disturb” in Chapter 8 . T o view your current Forwar d Calls to Mail setting, log in to NBX NetSet > User Informat ion > Feature Settings. Other W ays to Manage Y our V oice Mail Messages Y ou can listen to and, in[...]

Other Kinds of Mailboxes 53 In addition to preventing a caller fr om leaving a message, a gr eeting-only mailbox does not allow anyone to forward or create and send a message to it or reply to a message that was sent from its extension Avoid adding a greeting-only mailbox to a personal voice mail group list. Phantom Mailbox A phantom mailbox does n[...]

54 C HAPTER 6: NBX M ESSAGING[...]

7 S TANDAR D F EATUR ES This chapter describes standard feat ures of the NBX Business and Basic T elephones. It covers these topics: ■ Answering a Call ■ Using the NBX T elephone Display Panel ■ Mor e W ays to Dial a Call ■ Setting Y o ur Call Coverage Point ■ Putting a Call on Hold ■ T r ansferring a Call ■ Direct Mail T ransfer ■ [...]

56 C HAPTER 7: S TANDARD F EATURE S Answering a Call T o answer an incoming call, pick up the handset . Or if you are using an NBX Business T elephone yo u can press the Speaker button . If you are using an NBX 3101SP Basic T ele pho ne, you can press (Speaker). Caller ID The display panel on your NBX T ele phone shows the name and extension of an [...]

Using the NBX Tele phone Display Panel 57 See also “Status Icons” in Chapter 5 for the indicator s in the NBX 2101 Basic T elephone’ s display panel during these calls. Using the NBX T elephone Display Panel Use the telephone display p anel of y our NBX T elephone to dial a number: ■ Call Logs — Logs of the most r ecent ca lls to and from[...]

58 C HAPTER 7: S TANDARD F EATURE S T o access the display panel lists: 1 Pick up the handset. Press the up or down scr oll key to the right of the display . On NBX Business T elepho nes or 3101 and 3101SP Basic T e lephones, you can press a scroll key and select a number to dial withou t picking up the handset. Note, however , that the 3101 Basic [...]

More Ways to Dial a Call 59 In the user di rectory , names appear in alphabetical order , by last name. The system updates the directory when the admini strator adds or rem oves users. In the user directory , to move quickly to th e first name that beg ins with a particular letter , you can use th e key pad. For example: pr ess 3 to show the first [...]

60 C HAPTER 7: S TANDARD F EATURE S an NBX Business T elephone or the 3101SP Basic T elephone an d one of the Access buttons is configured to access an external line directly , press that button. 2 Dial the number , or use the display panel on an NBX T elephone to scroll to a missed, answered, or dialed number , or a personal or system-wide speed d[...]

Putting a Call on Hold 61 T o change the number of rings or the call coverage point: 1 Log in to NBX NetSet > User Information > Call Forwar d . 2 Select your choice for the Number of rings before forwardin g a call . 3 Select a call coverage point: ■ If you select Forwar d Call to Phone Number , type that number in the Phone Number field. [...]

62 C HAPTER 7: S TANDARD F EATURE S are reser ved for your extension. The first two Access butto ns on the left of a 3101 or 3101SP Basic T e lephone ar e used for your extension. Y our system administrator can verify the number and location of Access buttons on your telephone. 3 When you hear dial tone, dial the second call. On an NBX 2101 Basic T[...]

Transferring a Call 63 T o place mor e than one call on hold on an NBX 2101 Basic T elephone 1 Press the Hold button . 2 Make or r eceive a new call: ■ T o obtain dial tone and make a second call: ■ If you did not hang up the handset, press and r elease the hook switch. ■ If you did hang up the handset, pick it up again. When you hear dial to[...]

64 C HAPTER 7: S TANDARD F EATURE S Announced (Screened) T ransfer Before you complete a tr ansfer , you can announce to the recipient that you are transfe rring a call. The r ecipien t can then decide whether to take the call. T o announce a transfer: 1 While on a call, press the Tr a n s f e r button. The system places the caller on hold and sele[...]

Establishing a Conference Call 65 On an NBX Business T elephone: 1 While you ar e on a call, press the Access button assigned to Dir ect Mail T ransfer . 2 Dial the extensio n of the person to whose voice mailbox you want to transfer the call. 3 Hang up the handset. On an NBX Basic T elephone: 1 While you ar e on a call, press the Featur e button a[...]

66 C HAPTER 7: S TANDARD F EATURE S If the third party answers, three parti es ar e now in the conferenc e call. If the third party is internal and does not answer , the attempt to conference that party is cancelled. Y ou cannot establish a conference call with an NBX user’ s voice mailbox. 4 Repeat steps 2 and 3 to conference in a fourth party .[...]

Setting the Volume 67 ■ T o transfer a conference call to another t elephone, press the T ransfer button. Dial the number to which you want to transfer the call, announce to the recipient (optionally) that you are transferring a conference call, and then press the T r ansfer button again. All of the conferenced parties ar e transferred except you[...]

68 C HAPTER 7: S TANDARD F EATURE S[...]

8 P ERSONALIZING Y OUR T ELEPHONE Y our NBX ® Networked T elephony System ha s many featu res that can make your telephone easier to use. This chapter describes: ■ Guidelines About Features on NBX T elephones ■ Ringer T ones ■ Speed Dials ■ Off-Site Notification ■ Do Not Disturb ■ Preventing Unauthorized Use of Y o ur T elephone ■ Cl[...]

70 C HAPTER 8: P ERSONALIZING Y OUR T ELEPHONE Guidelines About Features on NBX T elephones ■ If your telephone does not have a button programmed for Feature, ask your administrator to program one. ■ Because your administrator determines w hether some of the features that are described in this chapter ar e available fo r your telephone or for t[...]

Speed Dials 71 speed dial numbers, these buttons are mapped by default as a Feature button and a T ransfer button. Personal Speed Dial s Y ou can create a list of up to 99 pe rsonal speed dials (using ID numbers 601 through 699) for any telephone on the NBX system. These speed dials are available only fr om the tele phon e for which th ey were cr e[...]

72 C HAPTER 8: P ERSONALIZING Y OUR T ELEPHONE T o use a personal speed dial: 1 Pick up the handset or , if you are using an NBX Business T elephone, you can press the S peaker butto n. 2 Press the Featur e button plus the 3-digit personal speed dial code fo r the number that you want to call, or sc r oll to Personal Speed Dials on the display pane[...]

Speed Dials 73 Special Case: One-T ouch Speed Dials (NBX Business T elephones only) In most circ umstances, your administrator designates 3 Access buttons as extension lines to manage incoming and outgoing telephone calls. ■ NBX 3102 Business T elephone — See item 1 in Figure 2 in Chapter 2 . ■ NBX 1102, 2102, and 21 02-IR Business T elephone[...]

74 C HAPTER 8: P ERSONALIZING Y OUR T ELEPHONE Printing Speed Dial Lists and Labels Y ou may find it usef ul to have a paper lis t of personal or s ystem speed dials. Y ou can also create pa per labels for your telephone. T o print a list o f speed dials: 1 Log in to NBX NetSet > Speed Dials > Personal or System-wide . 2 Click 3 A list appear[...]

Off-Site Notification 75 8 T o save the ed ited LabelMaker , click the Save butto n at the top of the LabelMaker scr een. Or you can click File > Save As to save the LabelMaker to a new location. T o reuse your sa ved LabelMa k er , you must run the file that you saved t o your computer . If you download th e LabelMaker from the NBX NetSet utili[...]

76 C HAPTER 8: P ERSONALIZING Y OUR T ELEPHONE such as 9, 8, 1, or 0. After you receive the pager message, you call in to your voice mailbox to listen to your messages. ■ In the Numeric Pa ge field, indicate what you want the pager to display . Enter a series of digits, such as your telephone extension number . ■ If you selected V oiceM ail for[...]

Off-Site Notification 77 The cycle of notice behaviors differ s depending on the method that you select for the first attempt. Se e “Notice Be haviors” at the end of this section. 9 Y ou do no t need to configure every Attempt r ow . When you have configured all of the Attempt rows that you want, click OK. The NBX Messaging tab appears. 10 T es[...]

78 C HAPTER 8: P ERSONALIZING Y OUR T ELEPHONE ■ If you specify Pager or V oiceMail for the first attempt: Resetting the Off-Site Notification Cycle When you log in to your voice mailbox and hang u p or log out (regar dless of whether you listen to or delete messages), yo u start the off-site notification cycle again. Y ou will be notified abou t[...]

Preventing Unauthorized Use of Your Telephone 79 When your telephone is in Do Not Disturb mode: ■ Y our telephone does not ring when it receives an incoming call. If you use an NBX Business T elephone or an NBX Attendant Console, the associated status light does flash when a call arrives. ■ Y ou can use the telephone to dial outgoing calls. ■[...]

80 C HAPTER 8: P ERSONALIZING Y OUR T ELEPHONE T elephone Locking T o enable and disable th e Locking featu re using the feature code: 1 Pick up the handset and press the Feature button + 432. The display panel on an NBX telephone prompt s you to enter your password. 2 Enter your pa ssword + # and hang up. Y our telephone is now locked. The display[...]

Class of Service Override 81 Class of Service Override The Class of Service Override featu re allows you to apply the features of your own NBX telep hone temporarily to another NBX telep hone on the same local network. Exampl e: ■ The telephones in your organi zation’ s conference rooms ar e configured so that long-dist ance telephone calls can[...]

82 C HAPTER 8: P ERSONALIZING Y OUR T ELEPHONE Using a Headset Y ou can use a headset that has a microphone with any telephone on an NBX system. ■ For how to use a typical headset and amplifier with telephones other than the 3102 Business T elephone, see “General Headset Instructions” later in this section. ■ For how to connect and use a he[...]

Using a Headset 83 General Headset Instructions For all telephones other than the NBX 3102 B usiness T elephone, follow these instructions. Y ou may need to modify some of these instructions for some headsets or amplifiers. See the instructions th at come with your equipment. T o prepar e a heads et for all calls: 1 Insert the cord for the headset [...]

84 C HAPTER 8: P ERSONALIZING Y OUR T ELEPHONE Returning to the Headset After a Long Delay Certain brands of headsets enter a power -saving mode that prevents the telephone from ringing for one or more calls when both of these circumstances are true: ■ The headset amplifier buttons for Mute and On are both set to On . ■ The handset is off the p[...]

9 G ETTING M OR E FR OM Y OUR T ELEPHONE S YSTEM This chapter covers these topics: ■ Listening to Y our Messages in Y our E-mail or Browser ■ Account (Billing) Codes ■ Caller ID ■ Call Pickup ■ Hunt Groups and Calling Gr oups ■ Call Park ■ Paging ■ Dialing a Call to a Remote Of fice ■ Bridged Extens ions ■ Delayed Ringing ■ Us[...]

86 C HAPTER 9: G ETTING M ORE FROM Y OUR T ELEPHONE S YSTEM Listening to Y our Messages in Y our E-mail or Browser Y ou can listen to your voice mail from any computer that allows you to access your e-mail. Y our e-mail soft ware application must be IMAP-4 compliant, such as Microsoft Outlook. See your administrator for assistance with this feature[...]

Caller ID 87 Caller ID Y our administrator can set up your NB X system to allow fo r Inter nal and Extern al Caller ID or can configure th e s ystem so that you can block your identity (telephone number) from anyone you call. Inter nal and Exter nal Caller ID By default, the NBX system show s the extension and name of any internal caller on the dis[...]

88 C HAPTER 9: G ETTING M ORE FROM Y OUR T ELEPHONE S YSTEM T o disable CLIR-All: 1 Pick up the handset. 2 Press the Feature button and 889 again. CLIR-ALL off appe ars briefly in the display pane l and then disappe ars when you hang up the h a ndset. T o view your curr ent CLIR -All setting, log in to NBX NetSet > User Information > Featur e[...]

Hunt Groups and Calling Groups 89 Dir ected Call Pickup on a Specific T elephone Y ou can an swer a call that is ringing on a specific user’ s telephone. Using the featur e code: 1 Pick up the handset. 2 Press the Feat ure button followed by 455 and the user’ s ext ension. The call is directed to your telep hone. Using One-T ouch Pickup (NBX Bu[...]

90 C HAPTER 9: G ETTING M ORE FROM Y OUR T ELEPHONE S YSTEM Hunt Gr oups Incoming calls ring to one member of the hunt group. If that member’ s telephone is in use, or if that member does not answer the call, the system “hunts” for another member of the group until the call is answered or is forwar ded to th e group call coverage point. For e[...]

Hunt Groups and Calling Groups 91 3 Dial the hunt group passwor d . Y our admin istrator can tell you which password to use. 4 Press # . T o log out of a dynamic hunt group using your NBX T elephone: 1 Pick up the handset. 2 Press the Feat ure button followed by the feature code for the hunt group. Y our administrator can tell you which feature cod[...]

92 C HAPTER 9: G ETTING M ORE FROM Y OUR T ELEPHONE S YSTEM T o log out of all hunt groups of which you ar e a member: 1 Log in to the NBX NetSet utility and click the Hu nt Groups button. 2 Click the Logout all button. Calling Gr oups One type of hunt group is the Calling Group . Calling gr oups allow an incoming call to ring simultaneously on all[...]

Call Park 93 Call Park Use Call Park to place a call in a “ho lding pattern” and make it available for another person to pick up from any telephone on the system. Use the internal paging feature, the external paging f eature, or both, to announce the call. The r ecipient can retri eve the call from any NBX T elephone or analog telepho ne by dia[...]

94 C HAPTER 9: G ETTING M ORE FROM Y OUR T ELEPHONE S YSTEM 3 T o notify another user about the parked call: a From NBX Business T elephon es or 3101 and 3101SP Bas ic T elephones, select an Access bu tton that is ass i gned for placing telephone calls, and dial the user ’ s extension, or use th e paging feature. See “Paging” next for det ail[...]

Dialing a Call to a Remote Office 95 Dialing a Call to a Remote Office Y ou can dial calls bet ween sites in your organization that are separated geographically but that are linked by a Wide Area Network (W AN) connection. Each site must have an NBX system. T ypical configurations ar e described in the ne xt sections. Using Unique Extensions In the[...]

96 C HAPTER 9: G ETTING M ORE FROM Y OUR T ELEPHONE S YSTEM Using Site Codes If some users have overlapping telephone extensions, your administrator can configure your telephone system to use site codes for you to dial people at r emote offices. Y our admi n istrator chooses the site codes for your system. In this example, you dial a site code firs[...]

Bridged Extensions 97 Bridged Extensions W ith a b ridged extension, but tons an d status lights on one telephone are associated with buttons and status lights on another telephone. On the primary telephone, you can perform all oper ations (such as dialing telephone calls, placing ca lls on hold, forwarding calls, and so on). On the secondary telep[...]

98 C HAPTER 9: G ETTING M ORE FROM Y OUR T ELEPHONE S YSTEM When a call comes in to the manager on that extension, the assistant’ s telephone rings 4 times before the call audibly rings on the manager’ s telephone. Even during the first silent rings, the line’ s status light on the manager’ s telephone flashe s, allowing the mana ger to ans[...]

Additional Ap plications 99 switch to DTMF mode. Y ou can also in clu de the digits that you want the system to dial after it switches to DTMF . The system dials any digits after the < using DTMF tones. When you hang up, the port that you were using on the Analo g Line C ard rev erts to pulse dialin g mode. For additional information about progr[...]

100 C HAPTER 9: G ETTIN G M ORE FROM Y OUR T ELEPHONE S YSTEM[...]

10 NBX 3105 AND 1105 A TTENDANT C ONSOLES NBX Attendant Consoles and the NBX Complement Attendant Software (CAS) application enable a receptionist to handle high call volumes efficiently . Although receptionists are the primary users of the Attendant Console and CAS, the two can also be used by busy sales r e presentatives and others who receive a [...]

102 C HAPTER 10: NBX 3105 AND 1105 A TTENDANT C ONSOLES NBX Attendant Console The NBX 3105 and 1105 Attendan t Consoles each have 50 Access buttons and 4 prepr ogrammed Feature buttons. Although the design of the two Attendant Consoles is di ffer ent, the but tons work the same way . In effect, the Attendant Console is an extension of the NBX Busin[...]

NBX Attendant Console 103 Figure 12 NBX 3105 Attendant Console 1 Hold button — Places a caller o n hold. See “Putting a Call on Hold” in Chapter 7 . 2 T ransfer button — Enables you to send a call to another telephone. See “T ransferring a Call” in Chapter 7 . 3 Direct M ail T ransfer button — Allo ws you to send a calle r directly to[...]

104 C HAPTER 10: NBX 3105 AND 1105 A TTENDANT C ONSOLES between assignments 1 through 50 and assignments 51 through 100. The Shift button LED is lighted when you have button s 51 through 100 selected. Figur e 13 and the text that follo ws it de scribe the fe atures on the NBX 3105 Attendan t Console. Figure 13 NBX 1105 Attendant Co nsole 1 Access b[...]

NBX Attendant Console 105 6 Call Park button — Places a call in a “holding patter n” so that it can be retrieved from any other te lephone on the system. See “Call Park” in Chapter 9 . 7 Hold button — Places a caller o n hold. See “Putting a Call on Hold” in Chapter 7 . Attendant Console Labels T o create, print, and save labels for[...]

106 C HAPTER 10: NBX 3105 AND 1105 A TTENDANT C ONSOLES Complement Attendant Software The Complement At tendant Software is an optional component, which requir es a licens e. On your personal compu ter , the Complement Attendant Software displays your telep hone dir ectory in a series of tabs. Each tab sorts the directory by a dif ferent type of in[...]

Complement Attendant Software 107 Ta b l e 1 5 describes Complement Attenda nt So ftware buttons and the keyboard shortcuts to fu nctions on the Action menu. Managing Calls T o manage incoming calls using th e Complement At tendant Softwa re, click the buttons at the bottom of the screen, as described her e: 1 Select a so rt method by clicki ng th [...]

108 C HAPTER 10: NBX 3105 AND 1105 A TTENDANT C ONSOLES[...]

A T ELEPHONE I NSTALLATION AND M AINTENANCE This chapter covers these topics: ■ Connecting the T elephone ■ Installing the 3102 T elephone Label Plate ■ Attaching and Adjusting the 3101 /3102/3105 Suppo rt Bracket ■ Attaching and Adjusting the 1102 /2101/2102 Suppo rt Bracket ■ Moving Y our T elephone ■ Swappi ng T eleph ones ■ Cleani[...]

110 A PPENDIX A: T ELEPHONE I NSTALLATION AND M AINTENANCE Figur e 14 shows underside of th e NBX 3102 Business T elephone. Connection details for each type of NBX device ar e listed on the packing sheet that is shipped with the device. Figure 14 Underside of the NBX 3102 Business T elephone CAUTION: The NBX system operates over the LAN, not throug[...]

Installing the 3102 Telephone Label Plate 111 Installing the 3102 T elephone Label Plate The NBX 3102 Business T eleph one has a label plate with localized button labels that you must install. Once you snap the plate onto th e telephone, you cannot remove it. T o install the plate, slip the tabs along the to p edge of the plate into the slots on th[...]

112 A PPENDIX A: T ELEPHONE I NSTALLATION AND M AINTENANCE Figure 17 and Figure 18 show the NBX 3102 T elephone. The instructions also apply to the 3105 Attendant Console and the 3101 and 3101SP Basic T eleph ones. Figure 17 Adjusting the Support Bracket Figure 18 W all Mounting a 3102 T elephone T o adjust the support bracket, pr ess to release th[...]

Attaching and Adjusting the 1102/2101/2102 Support Bracket 113 Attaching and Adjusting the 1102/210 1/2102 Support Bracket Each NBX T elephone and Attendant Console is shipped with a support bracket that you attach to the te lep hone. The 1105 Attendant Conso le and 2101, 1102, 2102 , and 2102-IR T elephone support bracket can be attached in low pr[...]

114 A PPENDIX A: T ELEPHONE I NSTALLATION AND M AINTENANCE W all-Mount Position T o mount an NBX 1102, 2102, or 2102-IR T elephone on a wall, put the bracket on the opposite end of the telephone in the low-profile position. Pull and twist the knob on the underside of the phone 90 degrees ( Figure 20 ) so that the spring- loaded peg pr ojects out on[...]

Opening the 3105 Attendant Console Label Co ver 115 Security W all-Mount Bracket Every NBX 1102, 2101, 2102 and 2102-IR T e lephone can be fitted with an optional security wall-mount bracket that ensures that the device cannot be removed by unauthorized persons. For how to order this bracket, consult your 3Com NBX V oice-Autho rized Partner . Read [...]

116 A PPENDIX A: T ELEPHONE I NSTALLATION AND M AINTENANCE Cleaning Y our T elephone Always unplug your telephone from the power sour ce and fr om the network before you clean it. Use a soft cloth dampened with mild detergent. WAR N IN G : Failure t o unplug the telephone before you clean it could result in electrical shock. T roubleshooting Proble[...]

Troubleshooting Problems 117 When I dial 9 or 8 to access an outside line, the display panel shows “All Ports Busy.” No outside lines are available. Try again in a few minutes. After I call another user in my organization, I hear a tone but no ringing. The other user may have the Ha nds Free Active on Inter com feature enabled. Be gin speaking [...]

118 A PPENDIX A: T ELEPHONE I NSTALLATION AND M AINTENANCE The display panel shows “Wait for NCP.” Your telephone may be disconn ected from the system. Hang up your telephone and wait a few seconds. Then pick up the handset. If the message still appears on your telephon e display panel, con tact your administrator. T able 16 Possible Problems ([...]

I NDEX A Access buttons 1102, 2102, 2102-IR Bu siness T elephones 25 1105 Attendant Console 1 04 2101 Basic T elephone 38 3101 and 3101SP Basic T eleph one 31 3102 Business T elephone 19 3105 Attendant Console 1 03 account codes and b illing codes 8 6 administrator , definition 10 All Ports Busy message 11 7 analog telephones on an NBX system 13 an[...]

120 I NDEX Class of Service (CoS) override 81 cleaning telephones 1 16 CLIR 87 codes account and billing 86 NBX Feature Codes Guide 9 Complement Attendant Software (CAS) computer scr eens and tabs 106 features 106 introduction 101 keyboard shortcuts 107 Conference button 1102, 2102, 21 02-IR Business T elephones 25 3102 Business T elephone 19 confe[...]

I NDEX 121 G Greeting-Only mailboxes 5 2 group call pickup 89 group lists, personal voice mail creating 49 modifying 50 group voice mailbox 53 H Hands Free button 1102, 2102, and 21 02-IR Business T elephones 2 6 3102 Business T elephone 20 handset volume 67 headset connector on 3102 Business T elephone 20 using 82 Headset button, 3102 Business T e[...]

122 I NDEX off-site not ification restriction 77 logs on NBX telephone display panel answered calls 57 dialed calls 57 missed calls 57 long-distance call s, preventing 79 M mailboxes greeting-only 52 group 53 phantom 53 setting up person al 13 maintenance, telephone 109 message waiting indicators 1102, 2102, and 2102-IR Business T elepho nes 26 210[...]

I NDEX 123 forgotten 41, 42 security tips 41 permissions allowed calls 80 viewing your c all permissions 80 personal greeting changing 42 setting the first time 14 personal speed dial buttons 1102, 2102, and 21 02-IR Business T elephone 28 3102 Business T elephone 21 personal speed dial numbers 71 personal voice mail group lists creating 49 modifyi[...]

124 I NDEX 2101 Basic T elephone 37 3101 and 3101SP Basic T elephones 30 3102 Business T elephone 18 software, Complement Attendant (CAS) 106 sound volume 1102, 2102, and 2102-IR Business T elephone 25 2101 Basic T elephone 37 3101 and 3101SP Basic T elephones 31 3102 Business T elephone 20 Speaker button 1102, 2102, and 2102-IR Business T elepho n[...]

I NDEX 125 speaker 67 W W ait for NCP message 118 wall-mount bracket 114 Windows Desktop sho rtcut, for LabelMaker 75[...]

126 I NDEX[...]