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ADTRAN 7100 manuel d'utilisation

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Un bon manuel d’utilisation

Les règles imposent au revendeur l'obligation de fournir à l'acheteur, avec des marchandises, le manuel d’utilisation ADTRAN 7100. Le manque du manuel d’utilisation ou les informations incorrectes fournies au consommateur sont à la base d'une plainte pour non-conformité du dispositif avec le contrat. Conformément à la loi, l’inclusion du manuel d’utilisation sous une forme autre que le papier est autorisée, ce qui est souvent utilisé récemment, en incluant la forme graphique ou électronique du manuel ADTRAN 7100 ou les vidéos d'instruction pour les utilisateurs. La condition est son caractère lisible et compréhensible.

Qu'est ce que le manuel d’utilisation?

Le mot vient du latin "Instructio", à savoir organiser. Ainsi, le manuel d’utilisation ADTRAN 7100 décrit les étapes de la procédure. Le but du manuel d’utilisation est d’instruire, de faciliter le démarrage, l'utilisation de l'équipement ou l'exécution des actions spécifiques. Le manuel d’utilisation est une collection d'informations sur l'objet/service, une indice.

Malheureusement, peu d'utilisateurs prennent le temps de lire le manuel d’utilisation, et un bon manuel permet non seulement d’apprendre à connaître un certain nombre de fonctionnalités supplémentaires du dispositif acheté, mais aussi éviter la majorité des défaillances.

Donc, ce qui devrait contenir le manuel parfait?

Tout d'abord, le manuel d’utilisation ADTRAN 7100 devrait contenir:
- informations sur les caractéristiques techniques du dispositif ADTRAN 7100
- nom du fabricant et année de fabrication ADTRAN 7100
- instructions d'utilisation, de réglage et d’entretien de l'équipement ADTRAN 7100
- signes de sécurité et attestations confirmant la conformité avec les normes pertinentes

Pourquoi nous ne lisons pas les manuels d’utilisation?

Habituellement, cela est dû au manque de temps et de certitude quant à la fonctionnalité spécifique de l'équipement acheté. Malheureusement, la connexion et le démarrage ADTRAN 7100 ne suffisent pas. Le manuel d’utilisation contient un certain nombre de lignes directrices concernant les fonctionnalités spécifiques, la sécurité, les méthodes d'entretien (même les moyens qui doivent être utilisés), les défauts possibles ADTRAN 7100 et les moyens de résoudre des problèmes communs lors de l'utilisation. Enfin, le manuel contient les coordonnées du service ADTRAN en l'absence de l'efficacité des solutions proposées. Actuellement, les manuels d’utilisation sous la forme d'animations intéressantes et de vidéos pédagogiques qui sont meilleurs que la brochure, sont très populaires. Ce type de manuel permet à l'utilisateur de voir toute la vidéo d'instruction sans sauter les spécifications et les descriptions techniques compliquées ADTRAN 7100, comme c’est le cas pour la version papier.

Pourquoi lire le manuel d’utilisation?

Tout d'abord, il contient la réponse sur la structure, les possibilités du dispositif ADTRAN 7100, l'utilisation de divers accessoires et une gamme d'informations pour profiter pleinement de toutes les fonctionnalités et commodités.

Après un achat réussi de l’équipement/dispositif, prenez un moment pour vous familiariser avec toutes les parties du manuel d'utilisation ADTRAN 7100. À l'heure actuelle, ils sont soigneusement préparés et traduits pour qu'ils soient non seulement compréhensibles pour les utilisateurs, mais pour qu’ils remplissent leur fonction de base de l'information et d’aide.

Table des matières du manuel d’utilisation

  • Page 1

    NetV ant a 7100 Administrator ’ s Guide 61200796L1- 31A January 2007[...]

  • Page 2

    NetVanta 7100 Administrator ’s Guide 2 Copyright © 2007 ADTRAN, Inc. 61200796L1-31A Conventions Notes pr ovide additiona l useful information. Cautions signify information that could pr event service interruption or damage to equipment. W arnings pr ovide information that could pr event injury or endangerment to human life.[...]

  • Page 3

    NetVanta 7100 Administrator ’s Guide Frequently Asked Questions (FAQs) 61200796L1-31A Copyright © 2007 ADTRAN, Inc. 3 Frequently Asked Questions (F AQs) How do I access the phone system administ rative settings using my computer? Connecting Using a Web Browser on page 13 How do I add a new phone to the system? Create a New User Account in the Sy[...]

  • Page 4

    Frequently Asked Questions (FAQs) NetVanta 7100 Administrator ’s Guide 4 Copyright © 2007 ADTRAN, Inc. 61200796L1-31A[...]

  • Page 5

    NetVanta 7100 Administrator ’s Guide 61200796L1-31A Copyright © 2007 ADTRAN, Inc. 5 T able of Contents Frequently Asked Questions (FAQs) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 1. Accessing and Navigating the System Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Accessing [...]

  • Page 6

    NetVanta 7100 Administrator ’s Guide 6 Copyright © 2007 ADTRAN, Inc. 61200796L1-31A Setting the System Time and Date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54 Creating a New Auto Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56 Modifying Auto A[...]

  • Page 7

    NetVanta 7100 Administrator’s Gu ide List of Figures 61200796L1-31A Copyright © 2007 ADTRAN, Inc. 7 List of Figures Figure 1. AOS Web-based GUI Application Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Figure 2. Accessing the AOS Web-based GUI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Figure 3.[...]

  • Page 8

    List of Figures NetVanta 7100 Administrator’s Guide 8 Copyright © 2007 ADTRAN, Inc. 61200796L1-31A Figure 48. Add Directory Member Entry Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64 Figure 49. Adding Member(s) Alias . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64 Figure [...]

  • Page 9

    NetVanta 7100 Administrator ’s Guide List of Table s 61200796L1-31A Copyright © 2007 ADTRAN, Inc. 9 List of T ables Table 1. User Config Tab Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Table 2. Current Settings Tab Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

  • Page 10

    List of Tables NetVa nta 7100 Administrator’s Guide 10 Copyright © 2007 ADTRAN, Inc. 61200796L1-31A[...]

  • Page 11

    NetVanta 7100 Administrato r’s Guide Accessing a nd Navigatin g the System Menus 61200796L1-31A Copyright © 2007 ADTRAN, Inc. 11 1. ACCESSING AND N AVIGATI NG THE SYSTEM MENUS Using a PC with an installed browser, the NetVanta 7100 can be configured via the ADTRAN Operating System (AOS) Web-based Graphical User Interface (GUI). This section cove[...]

  • Page 12

    Accessing an d Navigating the System M enus NetVanta 7 100 Administ rator’s Guide 12 Copyright © 2007 ADTRAN, Inc. 61200796L1-31A Accessing the System Figure 1. AOS Web-based GUI Application Dia gram Factory Defaults From the factory, the AOS Web-base d GUI is enabled and ready to be accessed. The NetVanta 7100 is shipped from the factory with a[...]

  • Page 13

    NetVanta 7100 Administrato r’s Guide Accessing a nd Navigatin g the System Menus 61200796L1-31A Copyright © 2007 ADTRAN, Inc. 13 Minimum Configuration If your NetVanta 7100 is not at factory defau lt cond itions, the minimum configurations listed below are needed to access the AOS Web-based GUI: > enable # configure terminal (config)# usernam[...]

  • Page 14

    Accessing an d Navigating the System M enus NetVanta 7 100 Administ rator’s Guide 14 Copyright © 2007 ADTRAN, Inc. 61200796L1-31A Figure 2. Accessing t he AOS Web-based GUI 4. Enter admin as the username, enter your password, and select OK . (The default passwo rd is password .) 5. After logging into the NetV anta 7100, the Syst em Summary menu [...]

  • Page 15

    NetVanta 7100 Administrato r’s Guide Accessing a nd Navigatin g the System Menus 61200796L1-31A Copyright © 2007 ADTRAN, Inc. 15 Figure 3. System Summary Menu[...]

  • Page 16

    Accessing an d Navigating the System M enus NetVanta 7 100 Administ rator’s Guide 16 Copyright © 2007 ADTRAN, Inc. 61200796L1-31A Navigating the Menus The Web-based GUI menu structure allows you to easily configure the NetVanta 7100 system. This section provides a brief introducti on to navigating through the menus. More detailed configuration e[...]

  • Page 17

    NetVanta 7100 Administrato r’s Guide Accessing a nd Navigatin g the System Menus 61200796L1-31A Copyright © 2007 ADTRAN, Inc. 17 Getting S tarted The Getting St arted menu is the recommen ded starting point for configurin g your system. It contains links to options that need to be co nfigured for the NetVanta 7100 to be operational. These option[...]

  • Page 18

    Accessing an d Navigating the System M enus NetVanta 7 100 Administ rator’s Guide 18 Copyright © 2007 ADTRAN, Inc. 61200796L1-31A[...]

  • Page 19

    NetVanta 7100 Administrator’s Gu ide Managing Phone Accounts 61200796L1-31A Copyright © 2007 ADTRAN, Inc. 19 2. MANAGING PHONE ACCOUNT S This section covers topics necess ary for managing new phone accounts: • Adding a New Phone to the Sy stem on page 20 • Editing an Existin g Phone Account on page 22 • Deleting a Phone User Account on pag[...]

  • Page 20

    Managing Phone Accounts NetVanta 7100 Administrator ’s Guide 20 Copyright © 2007 ADTRAN, Inc. 61200796L1-31A Adding a New Phone to the System Setting up a new phone is a two part procedure. The first step requir es creating a user account in the system. The second step requires physic ally connecting the phone hardwa re. Create a New User A ccou[...]

  • Page 21

    NetVanta 7100 Administrator’s Gu ide Managing Phone Accounts 61200796L1-31A Copyright © 2007 ADTRAN, Inc. 21 4. Select the Phone T ype . Based on the type of phone that will be used, some of the following steps may not be necessary . If configuring an Analog S t ation , skip to S tep 7. If configuring a Vi rt u al User , skip to Step 8. • The [...]

  • Page 22

    Managing Phone Accounts NetVanta 7100 Administrator ’s Guide 22 Copyright © 2007 ADTRAN, Inc. 61200796L1-31A Editing an Existing Phone Account Once the user account is created, you can modify se ttings such as user name, voicemail, call coverage, caller ID, and other user settings . This is done by selecting the user’s last name in the Modify [...]

  • Page 23

    NetVanta 7100 Administrator’s Gu ide Managing Phone Accounts 61200796L1-31A Copyright © 2007 ADTRAN, Inc. 23 3. The user ’ s Display Name and Line La bel (that appears on the phone) can also be edited in the IP Phone Configs Menu. T o acces s the menu, navigate to Vo i c e > St ations > IP Phone Config to make changes and Apply the new s[...]

  • Page 24

    Managing Phone Accounts NetVanta 7100 Administrator ’s Guide 24 Copyright © 2007 ADTRAN, Inc. 61200796L1-31A Email and Caller ID Settings The User Config tab allows configuration of the user’s ema il address and caller ID settings. Refer to Figure 8 on page 22 for the co mplete Edit User screen. Figure 10. User Config Tab Menu The system has n[...]

  • Page 25

    NetVanta 7100 Administrator’s Gu ide Managing Phone Accounts 61200796L1-31A Copyright © 2007 ADTRAN, Inc. 25 Table 1. User Config Tab Opti ons Setting Description and Options Description Option al description of the user account. Primary Email Used for system correspond ence. Secondary Email Alternate ad dress for system corr esponde nce. Intern[...]

  • Page 26

    Managing Phone Accounts NetVanta 7100 Administrator ’s Guide 26 Copyright © 2007 ADTRAN, Inc. 61200796L1-31A Current Settings The Current Settings tab of the Ed it User menu allows you to change voice settings for a particular user. Figure 11. Current Set tings Tab Menu Table 2. Current Settings Tab Options Setting Description and Optio ns Call [...]

  • Page 27

    NetVanta 7100 Administrator’s Gu ide Managing Phone Accounts 61200796L1-31A Copyright © 2007 ADTRAN, Inc. 27 Call Coverage The Call Co verage tab of the Ed it User menu displays the call coverage se ttings for a part icular user. If the user has been assigned to a Call Coverage List, yo u can view the settings on this page. You can also customiz[...]

  • Page 28

    Managing Phone Accounts NetVanta 7100 Administrator ’s Guide 28 Copyright © 2007 ADTRAN, Inc. 61200796L1-31A Figure 13. Call Coverage Example - Voice mail After Four Rings Figure 14. Call Coverage Example - Operator Cover age Deleting a Phone User Account Users accounts can be deleted quick ly using the follo wing procedure: 1. Navigate to the V[...]

  • Page 29

    NetVanta 7100 Administrator’s Gu ide Managing Phone Accounts 61200796L1-31A Copyright © 2007 ADTRAN, Inc. 29 Figure 15. Deleting a U ser Account Setting and Chan ging Passwords There are multiple passwords associated with the user accounts. For details on setting or changing the user voicemail passwords, refer to Resetting Voicemail Password on [...]

  • Page 30

    Managing Phone Accounts NetVanta 7100 Administrator ’s Guide 30 Copyright © 2007 ADTRAN, Inc. 61200796L1-31A 2. T y pe the new password (must be four digits) in the SIP Auth Password/Login PIN field. Figure 16. Edit User Me nu 3. Select Apply to save the new password. Set the four- digit password/ PIN for each user . Select Apply to save the new[...]

  • Page 31

    NetVanta 7100 Administrator ’s Guide Modifying Existing Pho nes 61200796L1-31A Copyright © 2007 ADTRAN, Inc. 31 3. MODIFYING EXISTING PHONES This section covers topics rela ted to modifying exi sting phones: • Resetting a Phone to Factory Default on pa ge 32 • Customizing Phones and User Preferences on page 32 • Replacing an Existing Phone[...]

  • Page 32

    Modifying Existing Phones NetVanta 7100 Administrator’s Guide 32 Copyright © 2007 ADTRAN, Inc. 61200796L1-31A Resetting a Phone to Factory Default The basic network configuration for the ADTRAN/Poly com IP phone can be reset to factory defaults through a key combination: 1. Simultaneously press and hold the 4 , 6 , 8 , and * dial pad keys until [...]

  • Page 33

    NetVanta 7100 Administrator ’s Guide Modifying Existing Pho nes 61200796L1-31A Copyright © 2007 ADTRAN, Inc. 33 Contact Directory The phones can store a local directory of contacts calle d Contact Directory. Users can add, delete, edit, dial, or search for any contact in th is list with just a few key strokes. Adding or Editing a Cont act 1. Fro[...]

  • Page 34

    Modifying Existing Phones NetVanta 7100 Administrator’s Guide 34 Copyright © 2007 ADTRAN, Inc. 61200796L1-31A Speed Dial, Line keys and Button Maps Pre-assigned phone numbers can be associated with lin e keys for rapid automated dialing. When a new entry is added to the Contact Directory, it is automati cally assigned the next available line key[...]

  • Page 35

    NetVanta 7100 Administrator ’s Guide Modifying Existing Pho nes 61200796L1-31A Copyright © 2007 ADTRAN, Inc. 35 Figure 17. Phone Configurations Tab Menu 3. Choose the number o f line keys you would like availa ble on this line (primary extension). Select Add Secondary Line to configure the secondary line. Figure 18. Phone Lines Tab Menu Select t[...]

  • Page 36

    Modifying Existing Phones NetVanta 7100 Administrator’s Guide 36 Copyright © 2007 ADTRAN, Inc. 61200796L1-31A 4. Enter secondary line info rmation (see Figure 19): Figure 19. Secondary Line Conf iguration 5. Select Apply to apply the changes, and select OK when prompted to synchronize and reboot the phone. Button Map The Button Map menu option i[...]

  • Page 37

    NetVanta 7100 Administrator ’s Guide Modifying Existing Pho nes 61200796L1-31A Copyright © 2007 ADTRAN, Inc. 37 buttons varies from model to model. If there are extra buttons available after all line keys have been mapped, you can add other speed-dial type entries be low them by typing in the first available row's Label and Conta ct fields.[...]

  • Page 38

    Modifying Existing Phones NetVanta 7100 Administrator’s Guide 38 Copyright © 2007 ADTRAN, Inc. 61200796L1-31A Figure 21. ADTRAN/Polycom SoundPoint IP 601 Pho ne with One Expansion Module Figure 22. ADTRAN/Polycom SoundPoint IP 601 Phone w ith Three Expans ion Modu les To add speed dial entries, refer to the sections Contact Directory and Speed D[...]

  • Page 39

    NetVanta 7100 Administrator ’s Guide Modifying Existing Pho nes 61200796L1-31A Copyright © 2007 ADTRAN, Inc. 39 Replacing an Existing Phone Occasionally a phone may fail and need to be replaced for an existing u ser in the NetVanta 7100 system. Use the following steps to associate a new phone’s MAC address with an existing user: 1. Navigate to[...]

  • Page 40

    Modifying Existing Phones NetVanta 7100 Administrator’s Guide 40 Copyright © 2007 ADTRAN, Inc. 61200796L1-31A 4. In the Change Phone MAC Address/M odel menu (see Figure 26), enter the New MAC Address (or choose one from the Known Address drop-down list). Figure 26. Change Phone MAC Address/Model Menu 5. Confirm that the phone model is correct. 6[...]

  • Page 41

    NetVanta 7100 Adminis trator’s Guide Configuring Voicemail 61200796L1-31A Copyright © 2007 ADTRAN, Inc. 41 4. CONFIGURING V OICEMAIL This section covers impo rtant voicemail topics: • Resetting Voicemail Password on page 42 • Enabling Email Notification of Voicemail Messages on page 45 • Updating Voicemail Permissi on (Class of Service) on[...]

  • Page 42

    Configuring Voicemail NetVanta 7100 Administrator’s Guide 42 Copyright © 2007 ADTRAN, Inc. 61200796L1-31A Resetting V oic email Password The V oicemail PIN is the parameter used to set individual p asswords that users must enter to access their voicemail. To recover a lost or forgotten password, the Vo i c e m a i l P I N must be reset. Follow t[...]

  • Page 43

    NetVanta 7100 Adminis trator’s Guide Configuring Voicemail 61200796L1-31A Copyright © 2007 ADTRAN, Inc. 43 3. Scroll down near the bottom of the screen and select the VM Settings tab. Figure 28. Edit User Me nu Select the VM Setting s tab.[...]

  • Page 44

    Configuring Voicemail NetVanta 7100 Administrator’s Guide 44 Copyright © 2007 ADTRAN, Inc. 61200796L1-31A 4. Select the password inside the V oicemail PI N box and replac e it with a new password. Figure 29. Set a Voicemail PIN 5. Select Apply to accept the new setting. Replace the old password with a new one.[...]

  • Page 45

    NetVanta 7100 Adminis trator’s Guide Configuring Voicemail 61200796L1-31A Copyright © 2007 ADTRAN, Inc. 45 Enabling Email Notificatio n of V oicemail Messages Configuring voicemail notification co nsists of selecting the time of day and the method the system uses to notify users when they receive a new voicemail messag e. The system sends an ema[...]

  • Page 46

    Configuring Voicemail NetVanta 7100 Administrator’s Guide 46 Copyright © 2007 ADTRAN, Inc. 61200796L1-31A 5. The Add Notification Schedule Rang e menu appears. Enter th e beginning and endin g times for the voicemail notification range. A “range” is the period of time duri ng the week that will have the same notification type. The schedule r[...]

  • Page 47

    NetVanta 7100 Adminis trator’s Guide Configuring Voicemail 61200796L1-31A Copyright © 2007 ADTRAN, Inc. 47 7. T o configure an email address that is not set, select th e email type under Notify Action to be automatically routed to the email fields on the User Config tab. Figure 32. Set or Edit a Notification Email Address Select to set or edit t[...]

  • Page 48

    Configuring Voicemail NetVanta 7100 Administrator’s Guide 48 Copyright © 2007 ADTRAN, Inc. 61200796L1-31A 8. On the User Config tab, set or edit the notification email addresses. Select Apply after making any changes. (Select the user ’ s Last Name from the user accounts main li st to access the configuration tabs). Figure 33. User Config Tab [...]

  • Page 49

    NetVanta 7100 Adminis trator’s Guide Configuring Voicemail 61200796L1-31A Copyright © 2007 ADTRAN, Inc. 49 Up dating V oicemail Permi ssion (Class of Service) Voicemail storage limits for indi vidual users are defined and modified within the assigned Vo i c e m a i l Class of Service menus. Follow the steps belo w to adjust user’s voicemail pe[...]

  • Page 50

    Configuring Voicemail NetVanta 7100 Administrator’s Guide 50 Copyright © 2007 ADTRAN, Inc. 61200796L1-31A 3. Enter new CoS settings. Review the right side of the screen for explan ations of each setting. Changes made to the existing CoS only apply to users assigned to the selected voicemail CoS. Figure 35. Modify Voicemail Class of Service Menu [...]

  • Page 51

    NetVanta 7100 Adminis trator’s Guide Configuring Voicemail 61200796L1-31A Copyright © 2007 ADTRAN, Inc. 51 5. Select Save at the top right of the current menu . A di alog box appears if the save is successful. Select OK to close the box and retu rn to the previous menu.[...]

  • Page 52

    Configuring Voicemail NetVanta 7100 Administrator’s Guide 52 Copyright © 2007 ADTRAN, Inc. 61200796L1-31A Reviewing V oicemail Storage Limit s Reports are available to view voicemail sta tistics and capacity settings in real time. The V oicemail St atus menu displays all extensions in the system and their status. To mo dify the voicemail storage[...]

  • Page 53

    NetVanta 7100 Administrator’s Guide Configuring the Syst em 61200796L1-31A Copyright © 2007 ADTRAN, Inc. 53 5. CONFIGURING THE SYSTEM This section covers important system configuration topics: • Setting the System Time and Date on page 54 • Creating a New Auto Attendant on page 56 • Modifying Auto A ttendant Greetings on page 60 • Dial B[...]

  • Page 54

    Configuring the System NetVanta 7100 Administrator’ s Guide 54 Copyright © 2007 ADTRAN, Inc. 61200796L1-31A Setting the System T ime and Date Configurable menu items such as System T ime and System Date are indicated by underlined text . Select these items to make changes or update s to the system’s configuration. The items in black text are r[...]

  • Page 55

    NetVanta 7100 Administrator’s Guide Configuring the Syst em 61200796L1-31A Copyright © 2007 ADTRAN, Inc. 55 3. From the Set Time and Dat e menu, set the current time and date . Figure 38. Se t Time an d Date Men u Table 8. Set Time and Date Menu Settings Descriptions a nd Options Ti me S pecifies the system time (hh:mm AM/PM). Date S pecifies th[...]

  • Page 56

    Configuring the System NetVanta 7100 Administrator’ s Guide 56 Copyright © 2007 ADTRAN, Inc. 61200796L1-31A 4. Select Apply to accept the new setting. 5. Select Save at the top right of the current menu . A di alog box appears if the save is successful. Select OK to close the box and retu rn to the previous menu. Creating a New Auto Attendant An[...]

  • Page 57

    NetVanta 7100 Administrator’s Guide Configuring the Syst em 61200796L1-31A Copyright © 2007 ADTRAN, Inc. 57 2. Under Men u Prompt Info, select the New button to access the Add New Audio Prompt menu and create a new menu prompt greeting. Figure 40. Create Ne w Menu Prompt Select New ... to create a new Menu Prompt . Define the Digit Actions to co[...]

  • Page 58

    Configuring the System NetVanta 7100 Administrator’ s Guide 58 Copyright © 2007 ADTRAN, Inc. 61200796L1-31A 3. From the Add New Menu Prompt menu, enter the script for reco rding a new menu p rompt in the Prompt T ext box. 4. Select the Save and Record button. The system calls th e extension specified in the Extension to Call field. Record the au[...]

  • Page 59

    NetVanta 7100 Administrator’s Guide Configuring the Syst em 61200796L1-31A Copyright © 2007 ADTRAN, Inc. 59 5. After recording the new Menu Prompt, you must define the di git actions on the Digit Actions tab. Select the first digit to define. Define at least one Digit Action . In the example below , we will configure digit 1 to Dial By Extension[...]

  • Page 60

    Configuring the System NetVanta 7100 Administrator’ s Guide 60 Copyright © 2007 ADTRAN, Inc. 61200796L1-31A Modifying Auto Attendant Greetings Auto attendant greetings are recorded voice greetings or prompts that direct user s through the menus of the phone answering system. See Figure 51 on pa ge 66 for an example diagram of the auto atte ndant[...]

  • Page 61

    NetVanta 7100 Administrator’s Guide Configuring the Syst em 61200796L1-31A Copyright © 2007 ADTRAN, Inc. 61 3. Select the New button under Menu Prompt Info to access the Add New Audio Prompt menu and modify a menu prompt greetin g. (Check with th e system administrator before re-recording the main system directory auto attendan t greeting. It is[...]

  • Page 62

    Configuring the System NetVanta 7100 Administrator’ s Guide 62 Copyright © 2007 ADTRAN, Inc. 61200796L1-31A 4. From the Add New Audio Prompt menu, enter the new script for an existing menu prompt in the Prompt T ext box. See T ab le 9 on page 58 for option descriptions. Figure 45. Modify an Existing Audio Prompt 5. Select the Save and Record but[...]

  • Page 63

    NetVanta 7100 Administrator’s Guide Configuring the Syst em 61200796L1-31A Copyright © 2007 ADTRAN, Inc. 63 Dial By Name Director y A directory entry is created and stored for every voice user on the system (syste m directory), based on the first and last name in the user configuration. Th ese entries are available to the dial by name (DBN) dire[...]

  • Page 64

    Configuring the System NetVanta 7100 Administrator’ s Guide 64 Copyright © 2007 ADTRAN, Inc. 61200796L1-31A 3. Select the members of the new DBN di rectory using the check boxes and select Apply . The shift key can be used to select a range of members. Figure 48. Add Dir ectory Member Entry M enu 4. Optional. Add an alias for specified directory[...]

  • Page 65

    NetVanta 7100 Administrator’s Guide Configuring the Syst em 61200796L1-31A Copyright © 2007 ADTRAN, Inc. 65 Figure 50. Add New Director y Alias Entry Menu[...]

  • Page 66

    Configuring the System NetVanta 7100 Administrator’ s Guide 66 Copyright © 2007 ADTRAN, Inc. 61200796L1-31A Adding Users to Ring Group s A ring group defines a group o f user accounts that can be called in a coordinated way with a single extension. The incoming caller ID from a g roup member denotes a grou p call using a GRP prefix. Members can [...]

  • Page 67

    NetVanta 7100 Administrator’s Guide Configuring the Syst em 61200796L1-31A Copyright © 2007 ADTRAN, Inc. 67 1. T o add new users to a ring group, navigate to Vo i c e > St ations > Ring Groups . In the M odify/ Delete Ring Group section, select the ring group Extension indicated by the blue unde rlined text to access the Edit Ring Group me[...]

  • Page 68

    Configuring the System NetVanta 7100 Administrator’ s Guide 68 Copyright © 2007 ADTRAN, Inc. 61200796L1-31A 2. On the Edit Ring Group menu, scroll down to the bottom and select Add Members.. to access t he list of available us ers to add to the ring gr oup. Figure 53. Edit Ring Group Menu Select Add Members..[...]

  • Page 69

    NetVanta 7100 Administrator’s Guide Configuring the Syst em 61200796L1-31A Copyright © 2007 ADTRAN, Inc. 69 3. Select users to add to this ring group using the check box to the left of the user entry. Select Add Selected Users to update this ri ng group and r eturn to the Edit Ring Group menu. Figure 54. Add Members to Ring Group Menu 4. On the [...]

  • Page 70

    Configuring the System NetVanta 7100 Administrator’ s Guide 70 Copyright © 2007 ADTRAN, Inc. 61200796L1-31A Adding Users to the Operator Group The operator group is a spec ial ring group that ring s its members when 0 is dialed. Members can log in when they want to rece ive operator calls and log out when they do not wa nt to receive thos e call[...]

  • Page 71

    NetVanta 7100 Administrator’s Guide Configuring the Syst em 61200796L1-31A Copyright © 2007 ADTRAN, Inc. 71 2. Select users to add to this operator group by using the check box to the left of the user entry . Select Add Selected Users to update this operator group and return to the Configure Operator Group menu. Figure 56. Add Members to Operato[...]

  • Page 72

    Configuring the System NetVanta 7100 Administrator’ s Guide 72 Copyright © 2007 ADTRAN, Inc. 61200796L1-31A Adding a System Speed Dial Number System speed dial is a feature (typically managed by the system administrator) that allows all users on the system to use a Speed Dial ID number to quickly reach a specific exte nsion. When a new entry is [...]

  • Page 73

    NetVanta 7100 Administrator’s Guide Configuring the Syst em 61200796L1-31A Copyright © 2007 ADTRAN, Inc. 73 Setting Up S t atus Groups Status groups are used to allow ADTRAN/Polycom IP phones to monitor the current status of other users or park zones. Configurin g Status Groups creates th e Busy Lamp Field (BLF) and Direct Station Select (DSS) s[...]

  • Page 74

    Configuring the System NetVanta 7100 Administrator’ s Guide 74 Copyright © 2007 ADTRAN, Inc. 61200796L1-31A[...]

  • Page 75

    NetVanta 7100 Adm inistrator’s Guid e Maintaining and T roubleshoo ting 61200796L1-31A Copyright © 2007 ADTRAN, Inc. 75 6. MAINT AINING AND T ROUBLESHOOTING This section covers importan t maintenance and troubleshooting topics : • Saving Configuration Ch anges on page 7 6 • Troubleshooting Voice Trunks on page 7 7 • Troubleshooting Classes[...]

  • Page 76

    Maintaining and Troubleshoo ting NetVanta 7100 Administr ator’s Guide 76 Copyright © 2007 ADTRAN, Inc. 61200796L1-31A Saving Configuration Changes Saving the running co nfig uration to startup conf iguration stores the updated configuration files to NVRAM. Configuration files can be down loaded from the NetVanta 7100 as we ll as reloaded into th[...]

  • Page 77

    NetVanta 7100 Adm inistrator’s Guid e Maintaining and T roubleshoo ting 61200796L1-31A Copyright © 2007 ADTRAN, Inc. 77 T rouble shooting V oice T runks Voice trunks are the telephone lines de livered to the carrier in digita l or analog format (e.g., T1 or trunk FXO lines). Trunk lines co nnect the NetVanta 7100 to the outside telephone network[...]

  • Page 78

    Maintaining and Troubleshoo ting NetVanta 7100 Administr ator’s Guide 78 Copyright © 2007 ADTRAN, Inc. 61200796L1-31A Review the Trunk Gr oup Configuration Trunk groups control resourc es used for outbound calls . Call templates must be ass igned to the trunk group to tell the system what type of di aled external numbers to permit out the system[...]

  • Page 79

    NetVanta 7100 Adm inistrator’s Guid e Maintaining and T roubleshoo ting 61200796L1-31A Copyright © 2007 ADTRAN, Inc. 79 2. Review the selected call templates under Outbound Call T emplates . If you are not able to make a certain type of call (external local, long distance, et c.), make sure that call ty pe is selected. Select Apply to apply the [...]

  • Page 80

    Maintaining and Troubleshoo ting NetVanta 7100 Administr ator’s Guide 80 Copyright © 2007 ADTRAN, Inc. 61200796L1-31A T rouble shooting Classes of Servi ce A Class of Service (CoS) defines a set of user pe rmis sions. Each user is assigned to a defined CoS which determines the call types and call actions (such as conferencing, overhead paging, e[...]

  • Page 81

    NetVanta 7100 Adm inistrator’s Guid e Maintaining and T roubleshoo ting 61200796L1-31A Copyright © 2007 ADTRAN, Inc. 81 2. The Modify Class of Service menu appears. V erify that the desired call types and call actions have been selected. Select or dese lect the options according to your needs. This is a global setting, and changes will af fect a[...]

  • Page 82

    Maintaining and Troubleshoo ting NetVanta 7100 Administr ator’s Guide 82 Copyright © 2007 ADTRAN, Inc. 61200796L1-31A T rouble shooting Phones If a phone is not functioning properly, follow the steps below to check the status of the connection. Refe r to Modifying Existing P hones on page 31 and Resetting a Phone to Factory Default on page 32 fo[...]

  • Page 83

    NetVanta 7100 Administrator ’s Guid e Special PREfix (SP RE) Codes 61200796L1-31A Copyright © 2007 ADTRAN, Inc. 83 A. SPECIAL PREFIX (SPRE) CODES Special PREfix (SPRE) codes are dialed in order to access features of the system from either an analog phone or an ADTRAN/Polyco m IP phon es. Table 13 provides a list of the SPRE codes for reference. [...]

  • Page 84

    Special PREfix (SPR E) Codes NetVanta 7100 Administrator’s Guide 84 Copyright © 2007 ADTRAN, Inc. 61200796L1-31A Forward Notification Cancel *32 Group Login (*LL) xxxx = extension *55xxxx* Group Logout ( *LO) xxxx = extension *56xxxx* Hands Free Auto-An swer (Intercom over p hone) xxxx = extension ** or **xxxx Hotel Login (*HO) xxxx = account nu[...]

  • Page 85

    NetVanta 7100 Administrator ’s Guid e Special PREfix (SP RE) Codes 61200796L1-31A Copyright © 2007 ADTRAN, Inc. 85[...]

  • Page 86

    Special PREfix (SPR E) Codes NetVanta 7100 Administrator’s Guide 86 Copyright © 2007 ADTRAN, Inc. 61200796L1-31A[...]