Auerswald 2500 manuel d'utilisation

User Manual System Telephones COMfortel 쏐 2500 COMfortel 쏐 1500[...]

Symbols u sed in the M anual Marker s/Formats us ed [...] The text in brackets is a place holder, e.g. [Number] is a place holder for a numerical number. The text conne cted to a display via thin lines is describing the inf ormation content of the display and about the functio ns operated via softkey. The thick lines connect an action (e.g. a func [...]

Contents 3 Inhaltsverzeichnis Symbols used in the Manual ...... ...... ....... ...... ...... ....... ...... ...... ...... ....... ...... ...... ....... ...... ...... 2 Marker s/Formats used ... ....... ...... ...... ....... ...... ...... ...... ....... ...... ...... ....... ...... ...... ....... ...... ...... .. 2 Abbreviations used in the Manual .[...]

Contents 4 The Call Partner hang s up . ................... ..................................................... ......................... 40 Muting the Microphone ....................... ...................................... ...................................... .... 40 Pic. 16: Mute a Call ......... ...... ...... ...... ....... ...... ...... .[...]

Contents 5 The Query Call .... ...... ...... ....... ...... ...... ....... .... ...... ...... ....... ...... ...... ....... ...... ...... ....... ...... ...... 69 Pic. 22 : Display Options for two Conversa tions ........ ...... ...... ...... ....... ...... ...... ....... ...... .... 69 Switch between Call P artners (Alternation) . .................[...]

Contents 6 Use of the Telephone and PBX Syst em ........ ...... ....... ...... ...... ....... ...... ...... ....... ...... ...... ...... ....... ...... .. 94 Delete Data ....... ...... ...... ....... ...... ...... ....... ...... ...... ...... ..... ...... ...... ....... ...... ...... ...... ....... ...... .. 94 Delete Call Charges ..... ....... ...[...]

Contents 7 Boss/Se cretary Func tion .... .... ...... ...... ....... ...... ...... ....... ...... ...... ....... ...... ...... ...... ....... ...... 13 9 Configure and operate the F unction on the B oss Telephone ..... ................................ ...... 139 Use the Function on the Secretary Telephone ........ ..................................[...]

Contents 8 PC Connecti on and Instal lation of the Software ....... ...... ...... ....... ...... ...... ....... ...... ...... ...... ....... ...... 1 75 Make a Connection between Telephon e/PBX and PC ..... ...... ....... ...... ...... ...... ....... ...... 1 75 Connection to the USB Interface of a PC (COMfortel 2500 only) .........................[...]

Contents 9 Create an d edit An nouncements ..... ....... ...... ...... ....... ...... ...... ...... ....... ...... ...... ....... ...... .. 199 Create ne w Announcement s....... ...... ....... ...... ...... ...... ....... ...... ...... ....... ...... ...... ....... .... ...... 199 Edit or delete exist ing Announcement in t he List .................[...]

Introductio n 10 I NTRO DUCT ION Dear Cu stomers! The manual in your h and descr ibes the opera tion of the system telephones C OMfortel 2500 and COMfortel 1500 in detail. In order to get cert ain information quickly and t o the point, the manual will offer you di fferent helps and guide lines: 쮿 The content on page 3 gives you an idea about cont[...]

Introducti on Usag e and F unct ional ity 11 Improper use or exch ange of the wall-mount power supply may be dangerous to life or may da mage or de stroy th e device : –U s e only the enclosed wall -mo unt power supply unit COMfortel X T-PS ( type numb er 809). – Make sure, the plug is inserted securely into the wall mains out let. Loose plugs [...]

Introduct ion Usag e and F unct ional ity 12 multiple functions such as call data recording and support for many diff erent PBX sys tem functions. They ca n be adapted to your personal requirements with the bundled PC software or via the c omfortable men u. The modular design of the COMfortel 2500 allows the expansion with up to three key expan- si[...]

Introducti on Usag e and F unct ional ity 13 쮿 ISDN PC controller functions (CAPI 2.0 and NDIS-WAN ) 1 쮿 Can be extended with up to 3 key extensions 1 쮿 Headset connection with DHSG support for wireless headsets 1 쮿 Destination speed dial keys and busy lamp field for the status display of the subscribers 쮿 Line keys wit h status displa y [...]

Introduct ion Placing a nd Cle aning of th e Devi ce 14 Features 2 ava ilable for Release in t he Upgrade Centre After the release of the function COMfortel Voic email in the Upgrade Centre the f ollowing fea- tures are additionally available for you: 쮿 Answering machine (call dependent announcements, tapping, takeover, message for- warding, remo[...]

Introducti on Firs t Use of t he Te lephone 15 First Use o f the Telephone COMfortel 2500: If you like to conne ct the key expansion module COMfort el Xtension30, read the chapter Connection and Mounting of the Key Extension COMfortel Xtension30 (CO Mfor- tel 2500) on page 17 first. For commissioning of the system telephone, the A uerswald PBX must[...]

Introduct ion First Use o f the T elephone 16 3. Put – if existing – the wall-mount power supply COMfortel XT -PS (type number 809) in a freely accessible 2 30 V m ains sock et (only necessary w hen operating a key expansion module COMfortel Xtension30 with a COMfortel 2500; see page 17 ). 4. Now the system telephone does a selftest. The LEDs w[...]

Introducti on Firs t Use of t he Te lephone 17 The individual configuration of the telephone, the settings of the freely programmable func- tion keys as well as the operation of other f unctions is done via the main m enu after pressing the menu key (see Pic. 10 on page 33 ). Connection and Mo unting of t he Key Extension COM forte l Xtension30 (CO[...]

Introduct ion First Use o f the T elephone 18 8. Insert the Western Modular plug of the wall-mount power supply COMf ortel XT-PS into the jack marked with on the bottom side of the telephone (remov e the bridge plug from the jack first). Wait with the connecti on to the 230 V p ower supply un til the first operation starts. 9. Put the cables into t[...]

Introducti on Firs t Use of t he Te lephone 19 Connect the headset as follows: 1. Only COMfort 1500: Remove the connection plug of the receiver out of the correspond - ing jack on the bot tom side of the t elephone. 2. Insert the connection plug to the headset into the jack marked w ith (COMfortel 2500) or (COMfortel 1500) on the bottom side of t h[...]

Introduct ion First O peratio n of the A nswerin g Mach ine (on ly COMfor tel 250 0) 20 First Ope ration o f the Answ ering Ma chine (on ly COMf ortel 2500) The COMfortel 2500 c an be expanded with the f unction COMfortel Voicemail (answering machine, backup etc.) by inserting a standard SD card and the release in the Upgrade Cent re (chargeable). [...]

Introducti on First Operati on of the Answer ing Mac hine (o nly CO Mfortel 2500) 21 If the initialization has no success after inserting the SD card ( is still visible with short interruptions), the SD card is not supported. If you like to remove the SD card again, you can unlock it with slight pressur e out of the slot. To prevent that c urrent p[...]

Introduct ion First O peratio n of the A nswerin g Mach ine (on ly COMfor tel 250 0) 22 Perform the release in the Upgrade Centre as follows: 1. Review the 12-d igit serial number of the telephone in the information m enu and write it down. 2. Open the Upgrade Centre in the Internet (Internet address : www.auerswald.de/upgrade-Cen- tre). 3. If not [...]

Introducti on First Operati on of the Answer ing Mac hine (o nly CO Mfortel 2500) 23 6. Enter the serial number of the tel- ephone into the field “ Other: Device-S/N.: ”. 7. Then click on t he button “ Set ”. 8. Now you can select the category for shopping. 9. Put the selected items into the shopping basket via mouse click in the column “[...]

Introduct ion First O peratio n of the A nswerin g Mach ine (on ly COMfor tel 250 0) 24 13. The code necessary for t he release is shown to you right after the purchase in the column “ Release code ”. If your E-mail address is know n to the Upgrade Centre, you will receive the orde r confirmation via E-mail again. If you have not entered any E [...]

Introducti on Displa y-drive n Usa ge of the Tele phone 25 Display-d riven Usag e of the T elephone The COMfortel 2500 has a five lines, the CO Mf ortel 1500 has a t hree lines graphic display with 16 characters each (when entering tel ephone numbers t he characte r size is reduc ed to display more characters). On both sides there is place for up t[...]

Introduct ion Displa y-driven Usage of the T eleph one 26 Pic. 8: C ontrol Element s 햳 Display (see page 2 5 ): – COMfortel 2500: 5 lines – COMfortel 1500: 3 lines 햴 Softkeys (statu s dependent keys): – COMfortel 2500: four on each side – COMfortel 1500: three on each side 햵 Menu key: – opens the main menu (s ee page 33 ) from the i[...]

Introducti on Displa y-drive n Usa ge of the Tele phone 27 T able 1 : Character C odes of th e Ke ypad Capital Characters Small Characters 1 1- / @ + 2 A B C 2 Ä Æ Å Ç ab c 2äæ åáàâç 3 D E F3É def 3éèê ë 4 G H I4 g h i 4 ìíîï 5 J K L 5 jk l5 6 M N O 6Ö Ø m no6öø ñóòô 7 P Q R S 7ß pqr s7ß 8 T U V 8Ü t uv 8ü úùûÿ 9[...]

Introduct ion Displa y-driven Usage of the T eleph one 28 Number Lists Delete single entries of t he caller, calls or redial list. Copy telephone numbers into the dial preparation (for dial ling or taking over into the telephone book). Delete all ent ries of caller, calls or redial l ist. Display additional information. Telepho ne Book Open extende[...]

Introducti on Displa y-drive n Usa ge of the Tele phone 29 Dial Preparation Move the cursor to the left. Move the cursor to the right. Delete last character in f ront of the cursor . The whole entry is deleted by holding the key (2 seconds). Take over the telephone number ent ered into the dial preparation (or adapted) into the telephone book. Retu[...]

Introduct ion Displa y-driven Usage of the T eleph one 30 Entry (Digits/Characters) Move the cursor to the left. Move the cursor to the right. Delete the last character in front of the cursor. Holding the key (2 sec .) deletes the w hole entry. Accept the entry. Switch to large characters for the next char- acter during char acte r entry. Then swit[...]

Introducti on Displa y-drive n Usa ge of the Tele phone 31 Answ erin g Ma chin e Fu ncti ons Skip to the next (older) recording. Or: Skip the c urrent recording dur ing the play- back. Skip to the pr evious (later/newer) reco rd- ing. Or: Repeat the current recording during the playback. Start the playback of the recording. Stop the playback. Delet[...]

Introduct ion Displa y-driven Usage of the T eleph one 32 Softkeys : – : Switch to the f unction level 2 – : Suppress the t el. number ( page 53 ) – : Review memo (telephone number notice) ( page 68 ) – : Deactivate Power Dialling ( page 60 ) – : Activate/Deactivate TAM readiness ( page 189 ) wk 03 Mo 16.Jan 12:44 subscriber n ame interna[...]

Introducti on Displa y-drive n Usa ge of the Tele phone 33 Softkeys: – : Scroll in the selec tion list – : Select menu – : Back to th e superior menu menu selection functions informatio n define key s settings define keys settings Settings Menu; see Pic. 13 on page 36 Key program ming menu; see Pic. 12 on page 35 select menu Pic. 10: Dis play[...]

Introduct ion Displa y-driven Usage of the T eleph one 34 Pic. 11: Function Me nu * Scroll t o the req uested selecti on with t he soft keys and pr ess t he softk ey to select the function . To scroll ba ck to the pr evious men u level, pres s the softkey . To return to the idle s tate, pre ss the exit ke y . Besides this the tel ephone aut omatica[...]

Introducti on Displa y-drive n Usa ge of the Tele phone 35 – InterCom ( page 129 ) – InterCom authorization ( page 127 ) – Group function off ( pag e 135 ) –M a c r o ( page 123 ) – MSN/DDI Call Forwarding ( page 111 ) – Phone lock ( page 98 ) – Pickup ( page 95 ) – Project ( page 125 ) – Relay ( page 116 ) – Ringer backlight ( [...]

Introduct ion Displa y-driven Usage of the T eleph one 36 Selection List* in the Setti ngs Menu : – Synchronization – Answering machine –B a c k u p – User settings – Display – Default settings –L i s t s – Signalling – Blocking Pic. 13: Se ttings Menu Selection List * for Def. settings : – Headset type ( page 158 ) – Language[...]

Introducti on Displa y-drive n Usa ge of the Tele phone 37 Sel ecti on Li st * for User sett ings : – Keys 2nd level ( page 163 ) – Macro display ( page 162 ) – Menu definition ( page 162 ) – Speed dialling key ( page 164 ) – additional ** Selection List * for Synchr onizati on : – Synchronization with PBX ( page 1 82 ) – Distribute F[...]

Make a Call 38 M AKE A C AL L Telephone with Comfort Handsfree Operation In case of handsfree operation t he loudspeak er and the microphone are switched on in the device. This way you can make a call alt hough you do not have any free hand. Besides this another person in the room can take part in the c all. During a call you can activate loudspeak[...]

Make a Call Teleph one with Com fort 39 Pic. 14: H andsfree Oper ation and Speaker Mode (O verview) Normal Call Speaker Mode Hang up the receiver –> Idle S tate Hold the loudspeaker key for approx. 2 seconds –> Handsfree operation (receiver off-hook) Press the loudspeaker key –> S peaker mode Press loudspea ker key –> Normal cal[...]

Make a Ca ll Telep hone wit h Comfo rt 40 Finish a Cal l without han ging up the Re ceiver If you like to finish the current call and like to start another call right after, you do not have t o hang up the receiver. If y ou press the hook key, the telephone returns to the idle state in spite of the picked up receiver and you can start a new call. I[...]

Make a Call Teleph one with Com fort 41 Make Call s via Hea dset with the C OMfortel 2 500 In order to be able t o make calls via headset, the headset operation must be activated (see page 97 ). In headset operation you can start calls from the idle state by s imply pressing t he hook key (see Pic. 17 on page 42 ). The rep eated pressing of the hoo[...]

Make a Ca ll Telep hone wit h Comfo rt 42 Pic. 17: H eadset Opera tion with H andsfree Operation and Speake r Mode (Ove rview) Normal Headset Call Idle St ate Handsfree Operation Speaker Mode Dial telephone number and press hook key –> Normal headset call Dial telephone number and press loudspeak er key –> Handsfree ope ration Hold the lo[...]

Make a Call Teleph one with Com fort 43 Pic. 18: H eadset Op eration with th e receiver (Overview ) Normal Headset Call Listen-in with the Receiver Handsfree Operati on (Recei ver is picke d up) Idle State (Receiver i s picked up) Pick up the receiver –> Listen-in with the receiver Hang up the receiver –> Normal headset call Press hook ke[...]

Make a Ca ll Inbound C all 44 Inbound Call If the telephone number has been entered in t he telephone book of your system t elephone or in the central telephone book (short-code dia lling numbers) of your PBX, the correspond - ing name is shown on the display instead of the telephone number as soon as the telephone has identified the telephone numb[...]

Make a Call Inbound C all 45 With the function Pick up you can take inbound calls to other telephones o n your own tele- phone (see page 48 ). If your syst em telephone is called with the InterCom function, the system te lephone takes the “call” automatically after a short ringer tone. The announcem ent or the handsfree operation is limited to [...]

Make a Ca ll Inbound C all 46 Your own Te lephone rings - Put the Caller on Hold Call Wait ing – Reject waiting Call If you like to prevent to hear t he Call Wait ing tone on your telephone, you can d eactivate/ switch off the kno cking tone in the m enu of the system telephone ( page 102 ). You get a call but you cannot talk to the c aller in th[...]

Make a Call Inbound C all 47 Call Wait ing – Accept the s econd Call If you like to prevent the knocking in your telephone, you can deactivate/switch off the knock- ing (Call Waiting) via m enu of the system telephone ( page 102 ). If you hang up the receiver first to finish the current call, your telephone will start to ring and you can take the[...]

Make a Ca ll Inbound C all 48 Answ er ing Ma chi ne ha s acc epte d th e Cal l – take t he Ca ll over 4 Instead of the softkey you can also press the hook key or the loudspeaker key to us e the handsfree operation. If the tapping is switched on ( page 197 ), you can hear the announcement or message of the caller via the loudsp eaker of the te lep[...]

Make a Call Inbound C all 49 If you press t he so ftkey after entering the internal telephone number, the handsfree oper- ation function i s started too. If you like to take calls directed to another group, dial the Pickup for the group telephone number. If there is a name t o the internal telephone number, it will be displayed as soon as this tele[...]

Make a Ca ll Inbound C all 50 Door Call Waitin g – Open the Door without takin g the Call You can handle t he door Call Waiting during a call like any external subscriber in general. That means you are able to take the call to reje ct it or to ignore it. Additionally you are able to handle the door opener if you do not like to inte rrupt your cal[...]

Make a Call Dialling a Tele phone N umber 51 Dialling a Telephone Number If you have already picked up the receiver at the moment of dialling, the dial led telephone number will immediately be dialled. The dial preparation - dial first and pick up the receiver later - allows to check the entered telephone number and make correc tions before the con[...]

Make a Ca ll Dialling a Telephone Number 52 Dial with D ial Preparatio n During the telephone number entry you c an make correct ions. Move the cu rsor to the left and right by pressing the and softkeys . Delete a digit in front of the cursor by pressing the softkey . You can copy a telephone number of the dial preparation directly into the telepho[...]

Make a Call Dialling a Tele phone N umber 53 Transfer certain Teleph one Numb ers (MSN) 5 If you have a “dark glasses” symbol on your display (sunglasse s ), the numbe r presenta- tion is currently suppressed. Pr ess the s oftkey next to the sunglasses t o disable the suppres- sion. If you activate a MSN for the next call and get an inbound cal[...]

Make a Ca ll Dialling a Telephone Number 54 You can use this function only if your netwo rk provider suppor ts t he ISDN feature “Calling Line Identification Restriction (CLIR)” on your exchange line. The activation of t he number suppres sion exists until th e softkey is pressed again. This softkey can be switched off with t he c onfiguration [...]

Make a Call Dialling a Tele phone N umber 55 Split Call Charge s by selec ting the Excha nge Line 7 Requirement for this exc hange line selection is that your P BX has several ISDN connections. You can also use the special access number of the PBX (see manual of the PBX) instead of the function key like from any other telephone. 7 Only available wh[...]

Make a Ca ll Dialling a Telephone Number 56 Dial a Numbe r with a Direct Ex change Line Telephone If your telephone is configured as a direct exchange line telephone (with t he configuration programme COMset ), you will hear the external dial tone right after picking up the receiver. In order to call an ext ernal connection, y ou hav e to dial the [...]

Make a Call Outboun d Cal l 57 Outbound Call If the dialled telephone number is assigned to a name in the t elephone book of the system telephone, this is shown as soo n as t he telephone recognizes the telephone number. The telephone number is overwritten by the nam e. Your systems telephon e will display the functions which are selectable during [...]

Make a Ca ll Outbound Call 58 The called Telephone i s busy – Sta rt automatic Rec all The external connection must meet the technical requirem ents for an automatic recall. Fo r example: The automatic recall to a PTP c onnection is not support ed by each network pro - vider. It is possible that you are called by t he pub lic exchange as soon as [...]

Make a Call Outboun d Cal l 59 Nobody take s the Call on th e called Teleph one - Start Recal l You can only us e this functi on for external ca lls if the ISDN service attribute “Recall on no reply (CCNR)” has been activated by the network provider. The external connection must meet the technical requirem ents for an automatic recall. Fo r exa[...]

Make a Ca ll Outbound Call 60 Start Power Dial ling if automa tic Recall is not p ossible If the called subscriber is busy , but an automatic recall is not possible, you are able to activate the function “power dialling” instead. Then t he system telephone will try to reac h the corre- sponding subscriber every 10 seconds. The s ystem t elephon[...]

Make a Call Outboun d Cal l 61 The called internal Subsc riber has Do-not-Dis turb enabled – Priority Call The Qu ery C all is bu sy/d oe s not a nsw er – Fi ni sh th e Cal l Do not hang up in this case. You would also disconnect the connection to the waiting person in the background or start a Blind Transfer. If you like to try another telepho[...]

Make a Ca ll In the Call 62 In the Call 9 9 If operated on the P BX systems COMpact 5010 VoIP, COMpact 5020 VoIP, COM mander Basic.2 and COMmander Business also outbound MSN used for the call. Softkeys: – : Scroll in the function list – : Select the displayed f unction – : View information on the call wk 03 Mo 16.J an 12:44 call partner charg[...]

Make a Call In the Call 63 Your systems telephone will display the functions which are selectable during a conversation in the bottom line. With help of the and softkeys you ar e able to scroll through the dif - ferent options. With t he so ftkey you will start the disp layed function immediately. On the COMfortel 1500 you can view the time informa[...]

Make a Ca ll In the Call 64 Start a se cond Call (Quer y) If the telephone number of the query subscriber is in the telephone boo k of the system tele- phone, you will be able to start the query directly out of the telephone book (without pressing the softkey before) . If the telephone number of the query subscriber is on a freely programmable func[...]

Make a Call In the Call 65 You can also wait to han g up until you will have talked to the internal subscriber (Transfer with announcement). If the called subscriber does not t ake the call, the call will return to y our own telephone af ter 60 seconds (yo ur telephone r ings). If you like to transfer an external call partner to an internal subs cr[...]

Make a Ca ll In the Call 66 If you take a waiting call and are in a query now, you will be able to put t his call into the Wait- ing Loop the same way. The call partner to be transferred has to be the active call partner (marked by ). If the internal subscriber does not pick up withi n 60 seconds or if he is still busy after 3 min- utes of waiting,[...]

Make a Call In the Call 67 This way you can also start a call take-over from telephones or answering machines where this is permitted. (see manual of the PBX). COMpact 5010/5020 VoIP and COMmander Basic.2/ Business: Depending on the authoriza- tion assigned to your telephone, you wil l be abl e to do pickup for any available telephones, for telepho[...]

Make a Ca ll In the Call 68 Enter Memo (Telephone Num ber Notice) Retrieve Memo (Tel ephone Numbe r Notice) You can delete the telephone number by pressing the softkey . After taking over to the dial preparation y ou can dial the telephone number by taking the receiver or enter the number directly into the telephone book by pressing the softkey (se[...]

Make a Call The Query Call 69 The Quer y Call 10 10 If operated on the PBX systems COMpact 5010 VoIP, COM pact 5020 VoIP, COMm ander Basic.2 and COMmander Business also outbound MSN used for the call. Softkeys: – : Scroll in the function list – : Select displayed f unction – : Chan ge the call partner ( page 70 ) – : View information on the[...]

Make a Ca ll The Query Call 70 During a query you are ta lking to a call partner wh ile your previous call partner is put on hold in the COMmander Basic and listens t o the Mu sic on hold. You are starting a query c all by calling a query subscriber, a pickup, or accepting a w aiting caller. Your systems telephone will display the functions which a[...]

Make a Call The Query Call 71 Finish one of both Calls If one of both call partners hangs up, you are st ill connected to the ot her one. Connect both Call Partners You can also c onnect both call par tners by hanging up the receiver. You can only transfer external call partners if the necessary authorizat ion was conf igured for your telephone wit[...]

Make a Ca ll The Query Call 72 Call inte rnal a 3rd Subs criber and transfer it to the active Call Pa rtner Talk to both Subscribers at the same Time ( Conference) You are in a query conversa- tion. The active call partner is marked with , the waiting call partner is marked with in front of the name or t he telephone number. Use the and softkeys to[...]

Make a Call In a C onfere nce 73 In a Con ference In a conference call you talk to two subsc ribers at the sam e time. By pres sing the softkey you can switch over from one s ubscriber to the other. The functions available in the bottom display for only one of both subsc ribers, always ref er to the subs criber mar ked with in front of the name or [...]

Make a Ca ll In a Co nference 74 Finish the Ca ll with one of the Call Partners Alternate from one Call Pa rtner to the o ther again (Alter nation) You are in a conference. The subscriber active for t he next function is mark ed with in front of the name or the tele- phone number. name or number Press the softkey to the left of the name or tele pho[...]

Telephone Book and Lists 75 T ELEPHONE B OO K AND L ISTS Telephone Book The telephone book is good for the entry of us eful or frequently dialled telephone numbers with name. If a telephone number that has been entered in the telephone book, is presented by a caller, the corresponding nam e is displayed inst ead of the telephone number. The telepho[...]

Telephone Book and Lists Telep hone Bo ok 76 Pic. 23: Disp lay Options (aft er pressing the Telephone Bo ok Key) Softkeys: – : Back t o the idle state – : Open t he overview – : Scroll in the t elephone book – : Create a new contact phone book new contact no. entr. / 800 [] phone book new contac t no. entr. / 400 [] New entry; see Pic. 27 o[...]

Telephone Boo k and Lists Teleph one Boo k 77 Informat ion on the cont act: –N a m e – Telephone num ber – Comment Pic. 25: Extended Prese ntation Softkeys: – : Back t o the list present ation (see Pic. 24 on page 76 ) – : Sc ro ll in th e se lec tio n li st – : Call business telephone number – : Call private t elephone number – : C[...]

Telephone Book and Lists Telep hone Bo ok 78 Dial from the T elephone Book If you like to dial another telephone numb er of this contact inst ead of the standard num ber, press the softkey to open the extended presentation. Then press the softkey in front of Informat ion on the cont act: –N a m e – T elephone number (in c ase of severa l entrie[...]

Telephone Boo k and Lists Teleph one Boo k 79 the requested telephone number and pick up the receiver. The now dialled telephone numbe r is now the standard telephone number after this call. To get faster to the requested contact, you can enter the first letter with the keypad (s ee also page 78 ). Create a new Contact Please enter the external tel[...]

Telephone Book and Lists Telep hone Bo ok 80 Edit/delet e Contact Please enter the external telephone number a lways with the exchange line access number “0”. (Excep tions: Direct Exchange Line Telephone; see page 56 .) In case of the entry of several telephone numbers or call macros the last created or changed entry is used as standard telepho[...]

Telephone Boo k and Lists Teleph one Boo k 81 interface of the PBX (internal telephone num ber with COMse t, short-code dialling numbers with COMtools). Create a Call Macro Please enter the external telephone number a lways with the exchange line access number “0”. (Excep tions: Direct Exchange Line Telephone; see page 56 .) Press the telephone[...]

Telephone Book and Lists Telep hone Bo ok 82 You can also create this call macro also as a new entry for an al ready existing contact (see Kapitel Edit/delete Contact au f Seite 80 ). Copy Teleph one Number s out of the Dial Prepa ration If you like t o enter telephone numbers out of different lists (caller list, calls list, redial list ) into the [...]

Telephone Boo k and Lists Teleph one Boo k 83 The name is also stored – if i t is necessary for the corresponding function. Enter Comment to a Contact When scrolling in the telephone book of COMfortel 2500 it is displayed if a comm ent is avail- able for the cont act. By press ing the softkey this comment can be displayed. The menu for the teleph[...]

Telephone Book and Lists Redi al Lis t 84 Redial List The redial list keeps 30 most re cently used numbers. If there ar e more than 30 calls of differ- ent telephone numbers, the oldes t one will be writ ten over. The n um bers are sav ed with these information: Number of dial operations, date and time of the dial operation (multiple dial operation[...]

Telephone Boo k and Lists Calls List 85 By pressing the softkey and confirming the following question you can delet e the whole redial list. On the COMfor tel 1500 you ca n delete the display ed entry or the whole redial list by pressing the softkey and the f ollowing selection of the displayed entry or of the whole list. If you lik e to prevent th[...]

Telephone Book and Lists Calls List 86 Dial from the Calls List Additional functions in the call s list, see Pic. 29 on page 87 . You can also open the calls list via the function menu (see page 34 ). You can a lso confi gure the c alls l ist on a fr eely pr ogrammab le functio n key ( page 35 ). This way the calls l ist is op ened by simply pressi[...]

Telephone Boo k and Lists Caller List 87 11 Caller List The caller list of the telephone saves the telephone numbers of the calls which were not answered. The telephone numb ers are saved w ith the quantity of the attempted ca lls, date and time of the call (if there were more attempts, the last call would be saved). A maximum of 30 telephone numbe[...]

Telephone Book and Lists Caller List 88 Dial from the Caller L ist Additional functions in the call er list, see Pic. 30 on page 89 . You can also op en the caller list via the function menu (see page 34 ). You can a lso confi gure the c alls l ist on a fr eely pr ogrammab le functio n key ( page 35 ). This way the calls l ist is op ened by simply [...]

Telephone Boo k and Lists Caller List 89 Delete Entries in the Caller Li st By pressing the softkey and confirming the following question you can delet e the whole caller list. On the COMfortel 1500 you can delete the displayed entry or the whole caller list by pressing the softkey and the f ollowing selection of the displayed entry or of the whole[...]

Telephone Book and Lists Schedule d Cal ls List 90 Scheduled Calls List This function will remind you on a date or a ca ll. The telephone allows you to schedule up to 16 incidents. Configure a sc heduled Call If you like to be remembered to make a c all , you will be able to configure a scheduled call with your telephone. Your telephone will ring a[...]

Telephone Boo k and Lists Schedu led Calls List 91 If you like to be remembered simply to a date/appointment instead of a call, select “just a reminder” after the date entry. In this case there will be no telephone nu mber entry but only an information entry. Edit or delete scheduled Ca lls in the Lis t You can also delete the whole scheduled c[...]

Telephone Book and Lists Schedule d Cal ls List 92 You get a sc heduled C all with Dial Preparation If you configured a scheduled call with dial prepar ation for a call partner, your telephone will ring at the corresponding date and show you the configured t elephone number and the name. Now you are able t o make the call immediately as described i[...]

Telephone Boo k and Lists Schedu led Calls List 93 You g et a sch edu le d Cal l (R em ind er on ly ) If you configured a sc heduled call for your telephone, it would ring at the configured time and will show you the ent ered information. You can simply confirm the call (then it will be deleted) or if you li ke to be remembered later again, you can[...]

Use of the Telephone and PBX System 94 U SE OF THE T ELEPHONE AN D PBX S YSTEM Some of the described functions are only offer ed in the telephone if the function is available in the PBX and has been properly conf igured and the neces sary authorization for the us e of these functions has been assigned. Delete Data You can delete your personal data [...]

Use of the Tel ephone and PBX System Pickup 95 Use th e Function via Fu nction Me nu: Pickup With the function pickup you can take over the inbound calls of the other telephones to your own telephone. Use th e Function via Fu nction Me nu: Open the function menu for the function “delete call charge” (You will find help on page 33 and the follow[...]

Use of the Te lephone and PBX System Pickup 96 Assign Key: Use Functi on via Key: You can open the function menu for the funct i on “Pickup” (s. a.) by pressing the key. LED Signalling next to the Key: You can also open t he function menu for the function “Pic kup” via the 2nd level of t he idle state (see page 48 ). You can also do a picku[...]

Use of the Tel ephone and PBX System Switch on /off Headse t Operation 97 Switch on/off Head set Oper ation If you connected and select ed (see page 158 ) a headset to your sy stem telephone, you c an switch between receiver and headset o peration. Use th e Function via Fu nction Me nu: Assign Key: Use Functi on via Key: The headset operation is sw[...]

Use of the Te lephone and PBX System Telephon e Lock 98 Telephone Lock With the telephone lock telephone can be locked against unauthorized use. The following functions are still available af ter the activation of this function: 앫 Switch off the telephone lock (by pr essing the softkey followed by the entry of the user PIN 13 ) 앫 Start emergenc[...]

Use of the Tel ephone and PBX System Ringer Signa l 99 Ringer Signal The system telephone signals inbound calls as follows: 앫 Acoustic ringer signal (the telephone rings in the configured ringer melody; page 170 ) 앫 Display message (text) 앫 Flashing LED on top of t he hook key 앫 Display backlight ( page 159 ) 앫 Flashing display backlight [...]

Use of the Te lephone and PBX System Rin ger Si gnal 100 Use Functi on via Key: By pressing the key the acoustical ringer signal is switched on, o ff or over. By pressing the key dur ing an inbound call the ac oust ic ringer signal is immediately switc hed on, off or over f or this call. LED Signalling next to the Key: If you need a more noticeable[...]

Use of the Tel ephone and PBX System Ringer Signa l 101 Assign Key: Use Functi on via Key: By pressing t he key, the f lashing display bac klight is switched on, off or over. LED Signalling next to the Key: Some people are susceptible to epileptic seiz ures or loss of consciousnes s when exposed to certain flashing lights or light patterns. If y ou[...]

Use of the Te lephone and PBX System Subscrib er Fun ction of the PB X 102 Subscriber Function of th e PBX Switch on/o ff Call Waiting If you like to prevent the Call Wa iting function in your t elephone (see page 47 ), you will be able to disable the Call Waiting via menu of the system telephone. Use th e Function via Fu nction Me nu: Assign Key: [...]

Use of the Tel ephone and PBX System Subscriber Function o f the PB X 103 Switch on/off Do-no t-Disturb If you do not like to be called by anybody, you will be able to block your system telephone for internal and external calls with the function “D o-n ot-Disturb service”. Then a caller will get the busy signal. In case of emergency you can be [...]

Use of the Te lephone and PBX System Subscrib er Fun ction of the PB X 104 Deactivate Do-not-Disturb for certain Pe rsons (Call Debl ocker – inbou nd) If you like to be reachable for certain persons with the activated “Do-not-Disturb”, it will be possible to enter their external telepho ne number into a list with the PC so ftware of the PBX. [...]

Use of the Tel ephone and PBX System Subscriber Function o f the PB X 105 Protection aga inst certain Person’ s Calls (Call Re strictor - inbound) If you do not like to be called by certain persons, you a re able to enter their external telephone numbers into a list with the PC software of your PBX. This list is valid for all subscribers and you [...]

Use of the Te lephone and PBX System Subscrib er Fun ction of the PB X 106 Room Monito ring If you like to monitor the acoustics of a room e.g. in order to check whether your toddler sleeps, you will be able to use the function “room monitoring”. The telephone in t he room will have to be properly configured for this f unction. Then you call th[...]

Use of the Tel ephone and PBX System Subscriber Function o f the PB X 107 Redirect the T elephone (Sub scriber Call Forwardin g) Thanks to the subscriber call forwarding (CF) you are able to r edirect internal and ext ernal calls from your telephone to other internal and exte rnal connections. Y ou or your substitute will be able to take these call[...]

Use of the Te lephone and PBX System Subscrib er Fun ction of the PB X 108 Assign Key: Use Functi on via Key: By pressing the key the Subscriber Call Forwarding is switched on, off or over to the confi g- ured target. Exception: A key as signed with “deactivate all” deletes only the curr ently switched on Call Forwardings. LED Signalling near t[...]

Use of the Tel ephone and PBX System Subscriber Function o f the PB X 109 Please enter the ex ternal telephone number s always with an exchange line access number “0”. (Excep tion: Direct Exchange Line Telephone; see page 56 .) A subscriber forwarding c all is not effective for inbound group calls. If you like to prevent that your telephone rin[...]

Use of the Te lephone and PBX System Subscrib er Fun ction of the PB X 110 Assign Key: 15 Use Functi on via Key (onl y in the idle Sta te of the Telepho ne): Open the function menu for the function “Fol low-me” (s. a.) by pressing the key. Exception: A key assigned with “Deactivate all” only deletes the currently switc hed on Follow- me act[...]

Use of the Tel ephone and PBX System Forwar d the Co nnectio n (MSN /DDI C all Forwa rding) 111 Forward the Connection (MSN/DDI Call Forwarding) 16 If you like to be always r eachable for external connect ions - even away from hom e -, you can use the MSN/DDI Call Forwarding. With the MSN/DDI Call Forwa rding you can forward calls for y our externa[...]

Use of the Te lephone and PBX System Forwa rd the C onnec tion (M SN/DD I Call Forwar ding) 112 Assign Key: Use Functi on via Key: By pressing the key the MS N/DDI Call Forwarding is switched on, off or over to the configured targ et. Exception: A key as signed with “deactivate all” deletes only the curr ently switched on Call Forwardings. Open[...]

Use of the Tel ephone and PBX System Forwar d the Co nnectio n (MSN /DDI C all Forwa rding) 113 LED Signalling near the Key (n ot in case of “Delete all”): Always enter the desti nation number (not t he telephone number t o be forwarded) with a pre - ceding exchange line ac cess num ber “0”. For the configuration of MSN/DDI Call Fo rwarding[...]

Use of the Te lephone and PBX System Switch the Configurations of the PBX manually (Day, Night etc.) 114 Switch the Configurations of the PBX manually (Day, Night etc.) It is possible to programme different confi gurat ions for day , night with the configuration pro - gramme of the PBX. Yo u can s witch over from one configuration to another one ma[...]

Use of the Tel ephone and PBX System Door and Re lay Fun cti ons of t he PBX 115 LED Signalling next to the Key (only for defined Assig nment): Door and Relay Functions of the PBX Use the Door Te rminal The functions described in the following are only av ailable with at least one door terminal con- nected to your P BX (see manual o f the PB X). Vi[...]

Use of the Te lephone and PBX System Door and Re lay F unct ions of the P BX 116 Assign Key: Use Functi on via Key: General assigned key (only during the idle state of the telephone): By pressing the key the function menu for “door functions” (s. a.) opens. Defined assigned key: By pressing the key the voice connection with the door is establis[...]

Use of the Tel ephone and PBX System Door and Re lay Fun cti ons of t he PBX 117 Use th e Function via Fu nction Me nu: Assign Key: Use Functi on via Key: By pressing the key the relay is switched on, off or over. LED Signalling next to the Key: Open the function menu for the function “relay” (You will find help on page 33 and the follow- ing).[...]

Use of the Te lephone and PBX System Numb er Memo ry and Busy St atus O verv iew 118 Number Mem ory and Busy Statu s Overvie w Key for Ex change Line Sele ction and B usy Status Ove rview 17 With a key correspondingly program med an exchange line selection can be started. The LED near the key informs you on the corresponding S 0 port busy status. A[...]

Use of the Tel ephone and PBX System Numb er Memo ry and Busy St atus O verv iew 119 Key for Presenta tion of a MSN 18 With a corre spondingly configured key you can select which MSN (own external telephone number) should be presented for an exchange line call. The selected MSN is used f or the call started after the key is pressed. Assign Key: Use[...]

Use of the Te lephone and PBX System Numb er Memo ry and Busy St atus O verv iew 120 Key for Pres entation of a n MSN and Busy Status Overv iew 19 With a key correspondingly configured a se lection of the MSN (own external number) and a selection of the exchange line can be started. The LED near the key informs yo u on the cor- responding S 0 port/[...]

Use of the Tel ephone and PBX System Numb er Memo ry and Busy St atus O verv iew 121 Function Key to select a VoIP Account 20 An external call can be started with a co rresponding defined key via a c ertain VoIP account. The corresponding LEDs inform you about the current busy status. Assign Key: Use Functi on via Key : By pressing t he key a V oIP[...]

Use of the Te lephone and PBX System Numb er Memo ry and Busy St atus O verv iew 122 Speed Diallin g The speed dialling enables the configuration of a function key with up to 20 digits. The s peed dialling key can be used to save internal an d external telephone numbers as well as program- ming sequence s of the PB X. You have the possibility to pr[...]

Use of the Tel ephone and PBX System Numb er Memo ry and Busy St atus O verv iew 123 Exception: If the assigned telephone number is an internal telephone number and if this one is currently called, a pickup of t his call is o ffered. After picking up the receiver: By pres sing the key the telephone num ber assigned to this key is dialled. During th[...]

Use of the Te lephone and PBX System Numb er Memo ry and Busy St atus O verv iew 124 Example for a macro entry: “ HZ 300 CW 2 Z #22#” Assign Key: Use Functi on via Key (onl y in the idle Sta te of the Telepho ne): If the command H (off hook/on hook with the hook key) is on the first place of the macro, the programmed macro is exec uted immediat[...]

Use of the Tel ephone and PBX System Proj ect A ssign ment 125 At the beginning of a macro no pauses can be entered. The maximum length of the pause may be 5 seconds. This restriction is not valid for the com- mand “wait for a connection”. If there is a macro on both levels of a functi on key, the LED control w ill also be done by the macro on [...]

Use of the Te lephone and PBX System Project A ssignm ent 126 Assign Key: Use Functi on via Key: Generally assigned key: By pressing the key the function menu “Project number” (s. a.) opens. Defined assigned key: Pressing the key def ines which project number is assigned to the fol- lowing external call. Then the call can be st arted by diallin[...]

Use of the Tel ephone and PBX System Annou ncement/I ntercom via System Telep hone (I nterCo m) 127 Announcement/Intercom via Syste m Telephone (InterCom) This function enables the announce ment to a system telephone f rom any internal telephone without actively being taken by anyone (e.g. in a doctor’s office). The caller can also order the syst[...]

Use of the Te lephone and PBX System Announ cement/Int ercom via Syst em Telephone (InterCom) 128 Assign a Key with the Function “InterCom Authorization”: Use the Functi on “InterCom Authorization” vi a Key: By pressing the key the InterCom Author ization is switched on, of f or over. LED Signalling next to the Key “InterCom Authorization[...]

Use of the Tel ephone and PBX System Annou ncement/I ntercom via System Telep hone (I nterCo m) 129 Outbound I nterCom Calls with th e System Teleph one For outbound InterCom Calls to other s ystem telephones a key c an be assigned on the sys - tem telephone to simplify t he function. Assign a Key with the Function “InterCom”: Use the Function [...]

Use of the Te lephone and PBX System Announ cement vi a Loudsp eaker 130 Announcement via Loudspe aker 22 This function enables an announcement via louds peaker system or an am plified loudspeaker connected to the audio output of the PBX (e.g. in a dep artment store/superm arket). A prev i- ously configured telephone number has to be ca ll ed by an[...]

Use of the Tel ephone and PBX System Control the Voicemail Centre 461/461.2 131 Control t he Voice mail Cen tre 461/4 61.2 If you have one or several V oicemail Centre 461/461.2 (special accessory by A uerswald) connected to your PBX, the interrogation/operation of the available mailboxes on the device can be made via t he second level ( softkey ) [...]

Use of the Te lephone and PBX System Cont rol t he Voi cemail Cen tre 46 1/461 .2 132 During a connection with the Voicemail Centre 461/461.2: By pressing the key you can take- over the call. LED Signal ling next to the Key : The complete description of the installation and operation can be learned from the following manuals: For the Voicemail Cent[...]

Use of the Tel ephone and PBX System Group Fu nctions of th e PBX 133 Group Functions of the PBX The PBX is able to manage groups (teams) additionally to the internal subscr ibers. Subsc rib- ers can be m embers of m ultiple groups. These gr oups can be used i n order to reach the inter- nal subscribers of certain departments (e.g. support, marketi[...]

Use of the Te lephone and PBX System Group F unctions of the PBX 134 Assign Key: Use Functi on via Key: By pressing the key the telephone is l ogged in or out of the group conf igured for the key. LED Signalling next to the Key: ... Press the softkey to the left of the option you require: 앫 logging i n : Log t he telephone into a group. 앫 log o[...]

Use of the Tel ephone and PBX System Switch on/off Announc ement before Answering 135 Log the Tel ephone out of all Groups If the telephone is logged int o several groups at the same time, it can be logged out of all of these groups at the same time. Use th e Function via Fu nction Me nu: Assign Key: Use Functi on via Key: By pressing the key the t[...]

Use of the Te lephone and PBX System Switch on/ off Announce ment before Answering for a Group 136 You can store t he Announcement before Answering as W AV file in t he PBX or record it via telephone (see manual of the PBX). Assign Key : Use Functi on via Key (onl y in the idle Sta te of the Telepho ne): By pressing the key Announcement before Answ[...]

Use of the Tel ephone and PBX System Switch on/off A nnouncem ent be fore Answe ring fo r a Gr oup 137 앫 on busy (The caller only hears the announcement, if all members of the group are busy.) 앫 always (The c aller always hears the announcem ent.) You can configure in the configuration m anager of the PBX if the telephones should ring already d[...]

Use of the Te lephone and PBX System Transfer of an E xchange Li ne Acce ss 138 Transfer of an Exchange Line Access 25 An authorized telephone e.g. the telephone reception can assign another int ernal telephone with the exchange line a uthorization needed for an outbound call for a short period of time. This makes sense e.g . if this telephone is i[...]

Use of the Tel ephone and PBX System Boss/Secr etary Function 139 Boss/Secretary Function This function protects the boss’ telephone against direc t calls by forwarding them to t he sec- retary. The essential difference in comp arison with the call forwarding is the fact that the boss’ telephone can still be called by the secret ary’s telepho[...]

Use of the Te lephone and PBX System Boss/Secre tary Func tion 140 LED Signalling next to the Secret ary Key: To identify a call from the secretary can by the ringer melody, the secretaries number can be entered into the telephone book of the boss telephone with the PC programme CO Mfortel Set and assigned with a special ringer melody. On a telepho[...]

Use of the Tel ephone and PBX System Boss/Secr etary Function 141 Use the Func tion on the Se cretary Teleph one Assign a Key on t he Secret ary Tele phone: Use the Function via Boss Key on the Secretary Telephon e: If a forwarded call on the secretary telephone is accepted on the telephone, the call can be treated as usual. If there are several bo[...]

Use of the Te lephone and PBX System Boss/Secre tary Func tion 142 Switch off Bos s/Secretary Functio n for all Secreta ry Telephone s at the sam e Time 27 With this function the boss/secretary function c an also switched off for several secretary tel- ephones at the same time without pressing all secretary keys individually. Use th e Function via [...]

Use of the Tel ephone and PBX System Wait ing Field 143 Waiting Field The Auerswald PB X systems COMpact 4406 DSL, COMpact 4410 USB, COMpa ct 5020 VoIP, COMmander Basic ( 19"), COMmande r Basic. 2 (19") and COMmander Bus iness (19") enable the configuration of one Waiting Field. In t his Waiting Field callers can be parked automatica[...]

Use of the Te lephone and PBX System Waiting Field 144 Acce pt Ext ern al Ca lls in t he W aiti ng Fie ld Waiting Field keys have to be programmed on the Waiting Field receptions selected for the operation of the Waiting Field to control and handle exchange line calls. During the confi gu- ration each Waiting Field key is assigned to one S 0 port/b[...]

Use of the Tel ephone and PBX System Wait ing Field 145 Use Functi on via Key: By pressing the key the caller signalled on the key can be put into the Waiting Field or a con- nection with the ca ller can be don e from the W a iting Field. The reaction after pressing the key depends on the actual status - shown v ia the LED next to the key. Consult [...]

Use of the Te lephone and PBX System Waiting Field 146 pressing the exit key. The LED glow s red now and the display is in the idle state. Now you can start a call as usual (e.g. select a telephone number from the telephone book. In case of ongoing conversations inbound public exchange line calls will be signall ed with flashing LEDs and additional[...]

Use of the Tel ephone and PBX System Wait ing Field 147 A maximum of one internal Waiting Field key is possible per telephone. The function Waiting Field can only be configured for the first level of t he keys. The sec ond level will be deactivated then. If there has al ready been a function on the second level, this will be deleted. Activate /Deac[...]

Use of the Te lephone and PBX System Waiting Field 148 Assign a Key wit h the Func tion “Wait ing Fi eld Recept ion”: Use the Function “waiting field reception” via Key: By pressing the k ey in the idle state of the te lephone the funct ion is s witched on, off or over. LED Signalling next to the Key “Waiting Field Reception” : The deac[...]

Use of the Tel ephone and PBX System Hotel Functions for Re ception and Room Telephones 149 Hotel Functions for Reception and Room Telephones 36 The hotel function enables the comfortable room and call data management if the PBX is used in a hotel. The scope of functions can be divided into three main areas. Hotel Reception Telephone : 37 The hotel[...]

Use of the Te lephone and PBX System Hotel F unctions for Reception and R oom Te lephone s 150 Define Room Keys on the Reception Telephone: The f unction can o nly be c onfigur ed on t he fir st lev el of t he keys . After wards th e secon d level is blo cked. An exi sting function on the seco nd level will be deleted. The simultaneous use of a sy [...]

Use of the Tel ephone and PBX System Hotel Functions for Re ception and Room Telephones 151 LED Signalling next to the Ro om Key: Arrival of the Gu est (Check In) At a guest’s arrival the hotel room key offers two functions. You can immediat ely check in the guest or ask for the room status first (clean, uncl ean, blocked). If the room is blocked[...]

Use of the Te lephone and PBX System Hotel F unctions for Reception and R oom Te lephone s 152 The Guest leaves ( Check Out) After selection of the function check out – provided charges occurred and a printer is con- nected - you are asked whet her you like to have a print-out of the final invoice. If you confirm, the printer starts printing. Th [...]

Use of the Tel ephone and PBX System Hotel Functions for Re ception and Room Telephones 153 After the end of the “ch eck out” all room da ta are initial ized, the call c harge met er and als o the call da ta are delet ed. If you have selected check out by mistake or if e.g. pro blems with the print er preve nts a corr ect pri nt-out, you have d[...]

Use of the Te lephone and PBX System Hotel F unctions for Reception and R oom Te lephone s 154 Operate a Hotel Room Tele phone The advantage of a system telephone compared with the use of an analogue or standard ISDN telephones is e.g. the remot e controlled delete function when checking out t he guest (privacy protection), the various comfort func[...]

Configuratio n of the Telephone 155 C ONFIGURATION OF THE T ELEPHONE The configurations listed in this chapter are us ually made only once. If you like to simplify this task, you can configu re the telephone also via PC. The necessar y PC software is enclos ed in the scope of del ivery (see page 175 ). Key Programming The system telephones COM fort[...]

Configuration of the Telephon e Key Programming 156 input field opens where you ca n enter a 20-digit telephone num ber. Then the current se tting is shown on the display . [project number] Press the so ftkey in front of t he setting. If there i s a list of project numbers available, it opens and the requested proj ect numb er can be selected by pr[...]

Configuration of the Telepho ne Basic Setting s 157 Basic Settings Configure MSN (I nternal Teleph one Number) You absolutely have to enter one of the inter nal subscriber telephone numbers as MSN in the telephone so that the telephone is able to work on the internal S 0 -Bus of your Auers wald PBX as a system telephone. Use each of the intern al s[...]

Configuration of the Telephon e Basic Settings 158 Select Type of Headset If a headset ha s been connected , the type of heads et in use has t o be configured. Switch on/o ff Quick Remote Access to the Voicemail Cen tre 461.2 Compared to the Voicemail Centre 461 the Voicemail Centre 461.2 support s a quicker remote access. If you like t o operate a[...]

Configuration of the Telepho ne Display Se ttings 159 If you like to operate (additionally) a Voicemail Centre 461 with the telephone, l et the quick remote acces s switched off in orde r to avoid incorr ect access to the dev ice. The Voicemail Centre 461.2 has to use at le ast the firmware version 2.02 for the support of this fu nc tion. Display S[...]

Configuration of the Telephon e Displa y Setti ngs 160 If you have switched off the display backlight completely (see page 159 ), this setting is wit h- out effect. Set the Contrast Configure the T ime Format Open the settings menu for the setting “bright- ness” (You will find help on page 33 and the following). settings display brightness (...[...]

Configuration of the Telepho ne Display Se ttings 161 Set the Date F ormat The selected date format is presented in e.g. the calls and caller lists. In the idle state the format is changed as follows: In the idle state of t he COMfortel 1500 the y ear is presented with 4-digits (e.g. 03.06.2006). In the i dle state of the COMfortel 2500 t he m onth[...]

Configuration of the Telephon e User Settings 162 User Settings Configure Macr o Display Configure Menu Selecti on You can adapt the function menu (see page 34 ) to your own requirements. If y ou only like to use some of the available functions, you can disable the others to reduce the menu selection. The fading out only concerns the funct ion menu[...]

Configuration of the Telepho ne User Setting s 163 Configure the Re achability o f the second Key Level The freely programmable funct ion keys can have two funct ions each (on 2 levels). Here y ou can configure how the activation of the second level of the function keys will happen. The mode “Activation with shift key” is always set. If you lik[...]

Configuration of the Telephon e Configure Number Blocking 164 Configure the Speed D ialling Keys For all speed dialling keys programmed on function keys (see page 122 ) you can define af ter pressing in the idle state if auto matic off-hook should be en abled (when using the h eadset) or switched to handsfree opera tion. Configure Number Blocking T[...]

Configuration of the Telepho ne Configur e Numb er Blo cking 165 Configure Function Lock The functions that can be select ed in the function menu (see page 34 ) and k ey programm ing menu (see page 35 ) can be blocked against unauthorized use. T he display of these blocked functions in the selection list requires the entry of the corresp onding PIN[...]

Configuration of the Telephon e Configure Number Blocking 166 Configure Settings Lock The settings selectable in the configuration menu (see page 36 ) can be blocked against unauthorized use. The display of these blocked settings in the selection list needs t he entry of the corresponding PIN after selection of “addit ional” at the end of the s[...]

Configuration of the Telepho ne Signalling 167 Configure/ change t he User PIN 39 You can delete the PIN by not entering any PIN in both menus but by only pressing the softkey . Signalling Configure LED Sign alling for Messa ges In the idle state the LE D near the m essage ke y shows the condit ion of the caller list : 앫 LED flashes: In the list [...]

Configuration of the Telephon e Signalling 168 Configure LED an d Tone Signall ing for Call Waiti ng In this menu can be set whether an inbound call will be signalled during a call by a tone and/ or a LED or only via disp lay message . Configure At tention Tone fo r Waiting Field and Power Dialling In case of existing calls, additional inbound exch[...]

Configuration of the Telepho ne Signalling 169 Configure Headset Ringer In the headset operation (headset is ac tivated; see page 97 ) three types of call signalling are possible: 1. Ringing in t he loudspeaker (like with the receiver operation) 2. Ringing in t he loudspeaker + short attention tone in t he headset 3. Short attention tone in the hea[...]

Configuration of the Telephon e Signalling 170 Configure Ringer Mel odies and Volume To identify different call types there are 16 (COMfortel 2500) or 8 (CO Mfortel 1500) ringer melodies. You can edit or overwrite these ringer mel odies with the PC programme COMfortel Melody (s ee page 178 ). These defined ringer rhythm s can be assigned to the dif[...]

Configuration of the Telepho ne Signalling 171 Priori ty list for exter nal cal ls: 1. Ringer melody defined in the telephone book if the caller can be identified in the telephone book 2. F or the c all type “Call Deblocker ” defined ringer m elody if the caller ha s been ident ified as part of a Call Deblocker in case of activated Do-no-Distur[...]

Configuration of the Telephon e Signalling 172 It is possible to c onfigure a ringer melody for InterCom calls. But pay a ttention that it will be played for a m aximum of 1 second before the telephone takes t he call automatically. The here defined r inger melodies are n ot valid if “single t one” has been configured under ringer volume (see b[...]

Configuration of the Telepho ne Config ure List s 173 Configure Lists Calls/Conversations to be taken over into the Calls Lists If you like to prevent that a lot of useless ent ries wil l be taken into the lists, you can configure the lists for the calls t o be taken over. The fo llowing calls/conversations are for selection – if it makes sense i[...]

Configuration of the Telephon e Configure Lists 174 Telephone Numbers to be displaye d in the Telephon e Book If you like t o prevent that unwan ted entries a re shown in t he telephone book, you can restrict the display of the dif ferent telephone number types. The following types can be selected: 앫 Emergency call numbers (eme rgency call number[...]

PC Connection and Installat ion of the Software 175 PC C ONNECT ION AND I NSTALLATION OF TH E S OFTWARE With the PC programmes COMfortel Set and COMfortel Melody included in the extent of sup- ply the system telepho ne can be configured acc ord ing to your special requirem ents (see also page 178 ). The TAP I 41 driver enables TAPI applications via[...]

PC Connection a nd Installati on of the Software Make a C onnecti on betw een Tel ephone/ PBX a nd PC 176 Connecti on to the USB Interface of a PC (COMforte l 2500 only ) Connect the PC to the USB interface of the system telephone as follows: 1. Open the plastic cover on the bac k of your system te lephone that is closer t o the receiver. 2. Plug i[...]

PC Connection a nd Installati on of the Software Installation of the Drivers and the PC S oftware 177 Installat ion of the Drivers and th e PC So ftware COMfortel 2500 : Consult the detailed descr iption of the enclosed CAP I/TAPI manual for the driver and s oftware installation. Proceed such as described for the system telephone COMfort 2000. COMf[...]

PC Connection a nd Installati on of the Software COMfortel Set and COMfortel Melody 178 4. Follow the instructions on the monitor by repeatedly pressing the b utton “ Continue ” and select the corres ponding telephone. 5. Follow the instructions on the monitor and select the PC programm es and drivers to be installed 45 . COMfortel Set and COMf[...]

PC Connection a nd Installati on of the Software COMfortel Set and COMfortel Melody 179 or You can load the existing configuration from the telephone by pressing the button “open” and select from “telephon e” . You c an select the requested t elephone among all system telephones connecte d to the PBX in the following dialogue “connection [...]

PC Connection a nd Installati on of the Software COMfortel Set and COMfortel Melody 180 Switch over f unctions: Som e switches offer more then on/off, a small selection of settings. These switches have a predefined definition. If you like to change th is, you will have to make a choice in t he opened popup menu with the left or right mouse key. 쮿[...]

Service Functions 181 S ERVICE F UNCTION S Start an Automa tic Firmware Upda te An update of the firmware of the telephone e.g. could make sense if additional features are offered. Contact your dealer whether an update is a benefit for you. Or stay informed about improvements in the telephone software - on our homepage in the Internet. The version [...]

Service Func tions Synchro nizati on with th e PBX 182 Distribute Firmware If you have made the f irmware update manually, y ou can distribute this new firmware version from the same telephone to all t he other system telephones connected to the PBX and iden- tically constructed . You can s elect “immediately” (if the telephones are not busy) o[...]

Service Fu nctions Return t o the Defau lt Factory Se ttings 183 Return to the Default Fa ctory Settings If necessary, you can reset u p your te lephone to the default fa ctory setting. If you get the display m essage “function not possible” after selec ting of the function, the tel- ephone has not the necessary authorization level. To switch t[...]

Service Func tions Select PBX 184 Sele ct P BX The configuration of the tel ephone depends on the connected PBX. If the setting is changed here (instead of COMpact 5010 VoIP, COMpac t 5020 VoIP, COMmander Basic.2 or COM- mander Business another P BX is selected or v ice versa) – after conf irmation of the new PBX on the display – the existing c[...]

Service Fu nctions View In formati on on Tele phone and PB X 185 View Information on Telephone and PBX You can view important information on your telephone with the following information function. Open the information menu (You will find help on page 33 and the following). informatio n Use the and softkeys to browse to the option you require: 앫 V[...]

Service Func tions Remote Progra mming 186 Remote Programming If you like to have the settings of the system telephone changed by your authorized dealer at a later time, it will not be necessary for a service technician to come to y our house. The func- tion remote programming enables the service technician with the corresponding devices dur- ing a[...]

Service Fu nctions Technical Data 187 and confirm this with “ OK ” (you may also have to enter the exchange line access number). Select the corres ponding telephone and con firm with “ OK ” again. Technical Data Operation Voltage Supply via inte rnal S 0 port o r U P0 port o ut of t he PBX ; COMfor tel 2500 wit h COMfor tel Xtens ion30: wal[...]

Service Func tions Data fo r the C onnectio n of a Headset 188 48 Data for the Connect ion of a H eadse t Current C onsump tion M icropho nemax. 0 .5 mA Sensitivity of Mic rophon e 45 dB Impedanc e of Lo udspe aker 150 Oh m PBX max. powe r consump tion 48) of the sum of all internal S0 and U P0 Ports max. number of COMfortel 1500 and COMfortel 2500[...]

Configure and use the Answering Machine 189 C ONFIG URE AND USE THE A NSWERI NG M ACHI NE Swi tch o n/of f Re adine ss 49 If the answering machine should take calls and record m essages, the readiness (call accep - tion) has to be switched on. Use th e Function via Fu nction Me nu: Assign Key: Use Functi on via Key: By pressing the key the TAM read[...]

Configure and use the An swering Machi ne Ans werin g Mach ine Lis t 190 You can also activate the readiness in the idle state by pressing the softkey and switch it off by pre ssing the softkey (see Pic . 9 on page 32 ). The pictogram reflects always the current status. You can also s witch on/off the r eadiness via r emote access (see pag e 221 ).[...]

Configure and use the Answerin g Machine Ans werin g Mac hine List 191 Please pay attention that the latest recording has always the top position and therefore has the number 1. If new recordings are “broken” or incomplete during playback, th e SD card may be t oo frag- mented. To make enough space for later recordings, delete the recordings th[...]

Configure and use the An swering Machi ne Ans werin g Mach ine Lis t 192 Softkeys: – : Delete displayed recording – : Start playback of the rec ording – : Scroll to the next (older) recording – : Scroll to the previous (newer) recor ding – : Take over entry into the dial preparation and perhaps into the telephone book ( page 82 ) TAM List[...]

Configure and use the Answerin g Machine List of Voi ce Mem os 193 List of V oice Memos 51 In this list up t o 100 voice memos with date, time and length of the recording are available (recording of voice memos see page 193 ) . The voice mem os are attached t o a running number. The latest/newest recording has the number 1. The LED near the message[...]

Configure and use the An swering Machi ne List of Voice Mem os 194 Use Functi on via Key (onl y in the idle Sta te of the Telepho ne): By pressing the key in the idle state of the telephone the reco rding of a voice memo will be started. After the recording you can f inish and store the r ecording by pr essing the softkey twice. LED Signalling next[...]

Configure and use the Answerin g Machine List of Voi ce Mem os 195 Softkeys: – : Delete displayed recording – : Start replay of t he recording – : Scroll to the next (older) recording – : Scroll to the previous (newer) recor ding &TAM voic e memo No. 1 / 5 00:20 16.05.07 12 :44 Informat ion on the recor ding: – T ype of recording new [...]

Configure and use the An swering Machi ne Conf igur e the Ans werin g Mach ine 196 Configure the Answerin g Machin e 52 Configure the Ca ll Acceptance If you like to prevent that each call types is accept ed by the answering mac hine, you can con- figure the call type to be accepted. The following call typ es can be select ed: 앫 external calls ?[...]

Configure and use the Answerin g Machine Configur e the Answer ing Machine 197 If you have activated the remote access toll saver (see page 210 ), the call acceptance time varies depending on if there are new messages or not. Configure the m aximum Rec ording Time In this menu you can c onfigure after how m any minutes the answering machine itself [...]

Configure and use the An swering Machi ne Conf igur e the Ans werin g Mach ine 198 Switch on/off Autom atic Playback In this menu you can configure if the playback of new recordings starts automatically after you have opened the a nswering machine list or the list of voice memos or only after pressing the softkey . Open the settings menu for the se[...]

Configure and use the Answerin g Machine Create a nd edi t Announ cement s 199 Create and edit Announcements 53 In addition to t he standard announcement s the answering machine allows the administration of individual announcements. You can copy already existi ng announcements with the PC programm e COMfortel Set t o the SD card (see page 220 ) or [...]

Configure and use the An swering Machi ne Create an d edit A nnounce ments 200 not need anym ore or store them on your P C (see page 220 ). With an existing standard P C card reader the SD ca rd can also be defragmented via PC. For each announcement a WAV file is stored on the SD card. The WAV files can be trans- ferred from the S D cards to a PC ([...]

Configure and use the Answerin g Machine Assignmen t of Anno uncem ents 201 Assignment of Announcements 54 In addition to t he standard announcement s the answering machine allows the administration and use of individual announceme nts. You c an copy existing announcem ents with the PC programme COMfortel Set to the SD card (see page 220 ) or recor[...]

Configure and use the An swering Machi ne Assi gnmen t of An nounc ement s 202 T able 3: Priority Li st for Exte rnal Calls 1. Announcement as signed to the call type “Deblocker c alls” if the caller can be identified as a part of the Call Deblocker in case of an activated Do-no-Dist urb. via function menu or function key 2. Announcement assign[...]

Configure and use the Answerin g Machine Assignmen t of Anno uncem ents 203 Change Announ cement Assignment Via function menu or function key you c an assign an individual announcement instead of the standard announcement (STANDARD. WAV) for the following call types: - external calls, - internal calls, - group calls, - door ca lls, - Call Deblocker[...]

Configure and use the An swering Machi ne Assi gnmen t of An nounc ement s 204 Assign Key: Use Functi on via Key: Generally assigned key (only during the idle stat e of the telephone): B y pressing t he key, the function menu for the function “TAM announcem ent” (s. a .) opens. Defined assigned key : By pres sing the key the configured announce[...]

Configure and use the Answerin g Machine Assignmen t of Anno uncem ents 205 Switch on/off the Automatic If the automatic has been s witched on, the announcem ents assigned via PC progr amme COMfortel Set will be used (see also page 201 ). Use th e Function via Fu nction Me nu: Assign Key: Use Functi on via Key: By pressing the key the automatic is [...]

Configure and use the An swering Machi ne Call Recording 206 Call Recording 56 The function call recording enables the recording of your telephone calls e.g. for a later eval- uation. Automatic Call Reco rding After switching on the automatic call recording every newly started call (inbound or outbound) will be recorded completely. Use th e Functio[...]

Configure and use the Answerin g Machine Call Recording 207 Use Functi on via Key: By pressing the key the automatic call recording is switched on, off or over. LED Signalling next to the Key: To inform the call partner about the recording, you can switch on the info tone ( page 208 ). Recordings shorter than 1 second will be deleted by the telepho[...]

Configure and use the An swering Machi ne Call Recording 208 You can also start the call recording via the call menu ( page 62 ) during a call by selecting TAM call record. and by press ing the softkey . The n you can stop the re cording by select- ing end of record. again a nd by pressing t he softkey . To inform the call partner about the recordi[...]

Configure and use the Answerin g Machine Conf igur e the R emot e Acce ss 209 Configure the Remote Acce ss 57 If you also like to access the answering m achine via another internal telephone or via an external telephone and to operate it (see page 221 ), configure the rem ote access first as f ol- low s: 앫 Switch on the remote access as described[...]

Configure and use the An swering Machi ne Conf igur e the Remo te Acc ess 210 Switch on/o ff the Remote Ac cess Toll Sa ver (and Quick R emote Acc ess) The following variants are available: 앫 Remote Access Toll Saver off : The answering machine will accept a call always accord- ing to the defined c all acceptance time ( page 196 ). After the answ[...]

Configure and use the Answerin g Machine Config ure M essage For warding 211 In case of an activated quick acce ss the call acceptance time only var ies for the correctly pre- sented quick acces s telephone numbers. For all other c allers the answering machine takes the call according to the defined call a cceptance time (if there are new messages [...]

Configure and use the An swering Machi ne Conf igure Mess age Forwar ding 212 can be switched on on demand (e.g. if you leave your home) ( page 2 11 ). If you have config- ured a message forwarding, it will be executed by the telephone as follows: 앫 As soon as a caller has recorded a new message, the telephone dials the entered desti- nation numb[...]

Configure and use the Answerin g Machine Config ure M essage For warding 213 Use Functi on via Key: By pressing the key the message forwar ding is switched on, off or over. LED Signalling next to the Key: You can also switch on/off the mes sage forwar ding via remote acce ss or enter a new dest i- nation telephone number (see page 221 ). Configure [...]

Configure and use the An swering Machi ne Conf igure Mess age Forwar ding 214 Configure Targe t for the Message Forwarding Here you can enter the external telephone number that will be used as target to forward the messages. Please enter the ex ternal telephone number s always with an exchange line access number “0”. (Excep tion: Direct Exchang[...]

Configure and use the Answerin g Machine Config ure M essage For warding 215 Configure Repeti tions for the M essage Forwardi ng Thanks to this function you can define if and how often the message forwarding will be repeated if it was not successfully made. T his may be the case for example if the subscr iber with the entered target telephone numbe[...]

Configure and use the An swering Machi ne Store t he Data (Back up) on the SD Ca rd 216 Store th e Data (B ackup) on t he SD Ca rd 60 With the function Backup the data of the telephone can be stored manually or automatically. On the SD car d a maxim um of 14 com plete or partial bac kups can be st ored. When exceed - ing this number the oldest back[...]

Configure and use the Answerin g Machine Stor e the Da ta (B ackup) on the SD Car d 217 Exec ut e Back up (COM for tel 2 500 -> S D Ca rd) If you like to st art the backup m anually, follow these ins tructions: Restore the Backup (SD Card-> COMfortel 25 00) If you like to restore the backup, f ollow these instructions: Use the and softkeys to[...]

Configure and use the An swering Machi ne SD Card 218 Configure Automa tic Backup If you have activated the automatic backup, a backup of the telephone data will be done daily starting at midnight (as soon as the t elephone is in the idle state). SD Card 61 Format the SD Card An SD already used for other applications c an be formatted i n the telep[...]

Configure and use the Answerin g Machine SD Card 219 After inserting the SD card for the fi rst time the necessary directory structure will be created on the SD card. The tones used by the answering machine will also be created then. Announcements are not available after inserting the SD card. Individual announcements have to be recorded first ( pa[...]

Configure and use the An swering Machi ne Data tr ansfer be tween P C and SD Card 220 Data tran sfer bet ween PC an d SD Ca rd 62 Transfer Recordings and Backups with COMfo rtel Set For each recording – announcement, message, call recording, voice memo – a .WAV file as well as a .DAT file (with information about the recording) is stored on the [...]

Configure and use the Answerin g Machine Make a Rem ote Acces s 221 Make a Re mote Acc ess 63 The following requirements hav e to be fulfilled: 앫 The remote access has been configured ( page 209 ). 앫 The used internal or external telephone supports DTMF dialling. 앫 You know the user PIN of the COMfortel 2500. Start the remo te access as follo[...]

Configure and use the An swering Machi ne Make a Re mote Access 222 Correct entries are confirmed w ith a posit ive confirmation tone (6 short tones) and wr ong entries with a negat ive confirmation tone (3 long tones). In case of an activated re mote ac cess toll sav er ( page 210 ) t he call acceptance t ime may change. In case of an activated re[...]

Index 223 I NDEX A Abbr eviat ions . ........... .......... ...... 2 Alternation connect bo th part ners ..... ......... 71 finish active ca ll ......... .......... .... 71 from conf erenc e ........ .......... .... 74 from Quer y .......... ........... ......... 70 tran sfer activ e cal l part ner ....... 72 transfer to third s ubscriber ... .... [...]

Index 224 Call Deblocker in bound ...... .. 104 Call forwarding .... ........... ....... 107 subscribe r/telep hone . ............ 1 07 Call forwarding (MSN/DDI) ... 11 1 Call macro configur e ......... ................ ......... 81 Call reco rding automa tic ........ ........... .......... .. 206 info tone .......... ........... .......... .. 208 [...]

Index 225 Display caller list .............. ........... ......... 89 calls list ...... .......... .... 87 , 192 , 195 function me nu . ........... .......... .... 34 idle state ......... ........... .............. 32 in a call ...... ................ .......... .... 62 in a Query call ..... ........... ......... 69 inbound call .... ........... ..[...]

Index 226 Key pr ogramming menu ........ 35 Keyp ad la yout ..................... .... 26 Keys ................ ........... .......... .... 26 L Label s insert ............... ........... .......... .... 19 LED signalling configur e ......... ................ ....... 1 67 LEDs ..................... ........... ......... 26 Ligh ting ........... ...[...]

Index 227 Rece ption te lephon e use ........ .......... ................ ....... 1 49 Record v oice memo .............. 1 93 Recordi ng time .......... .......... .. 197 Rediallin g ............. ........... ......... 84 automatic (Power Dialling) ...... 60 delete e ntries .. ........... .......... .... 84 display op tions ..... ........... ......[...]

Index 228 Tele phon e ....... ........... .............. 38 accept the call ..... ................ .... 45 in a con ference .... ........... ......... 73 in a Query .. .......... ........... ......... 69 in the call ... ................ .......... .... 62 reject call ........ ........... .......... .... 45 Telep hone boo k ........ .......... .... [...]

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884241 02 08/07 Environmen tally friendly – 100% recycled paper[...]