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Avaya 4600 manuel d'utilisation

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Habituellement, cela est dû au manque de temps et de certitude quant à la fonctionnalité spécifique de l'équipement acheté. Malheureusement, la connexion et le démarrage Avaya 4600 ne suffisent pas. Le manuel d’utilisation contient un certain nombre de lignes directrices concernant les fonctionnalités spécifiques, la sécurité, les méthodes d'entretien (même les moyens qui doivent être utilisés), les défauts possibles Avaya 4600 et les moyens de résoudre des problèmes communs lors de l'utilisation. Enfin, le manuel contient les coordonnées du service Avaya en l'absence de l'efficacité des solutions proposées. Actuellement, les manuels d’utilisation sous la forme d'animations intéressantes et de vidéos pédagogiques qui sont meilleurs que la brochure, sont très populaires. Ce type de manuel permet à l'utilisateur de voir toute la vidéo d'instruction sans sauter les spécifications et les descriptions techniques compliquées Avaya 4600, comme c’est le cas pour la version papier.

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Tout d'abord, il contient la réponse sur la structure, les possibilités du dispositif Avaya 4600, l'utilisation de divers accessoires et une gamme d'informations pour profiter pleinement de toutes les fonctionnalités et commodités.

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Table des matières du manuel d’utilisation

  • Page 1

    4600 Series IP T elephone Installa tio n Guide 555-2 33-128 Comco de 700 1978 58 Issue 1.5 June 2001[...]

  • Page 2

    Copyright and Legal Notices Notice Every effort w as made to en sure that the i nformat ion in t his d ocument w as comp lete an d accu rate a t the ti me of printing . Howeve r , informati on is subject to change. Intellectua l Property Intellect ual pro perty relate d to th is prod uct (inclu ding tra demarks) and re gistere d to Lucen t T echnol[...]

  • Page 3

    4600 Series IP T elephone Installation Guide Master T ab le of Conte nts Maste r TOC i 1 Introduction About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 Inten ded Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

  • Page 4

    4600 Ser ies IP T elephone Instal latio n Guide ii M aster TOC 4 Troubleshooting Guidelines Intr oduct ion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 -1 Erro r Co nditi ons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

  • Page 5

    Contents 1-i 1 Introduction About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 Inten ded Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 Document Organi zation . . . . . . . . . . . . . . . . . . . . . . .[...]

  • Page 6

    4600 Ser ies IP T elephone Instal latio n Guide 1-ii[...]

  • Page 7

    About Thi s Guid e 1-1 1 Introduction 1 P r o g r a m About T his Guid e 1 This g uide desc ribes how to in stall th e 4600 Series IP T e lephone pr oduct l ine and trouble shoot problem s with the telepho nes. The 4600 Series IP T elephone product line i s a supp lemen t to the DEFINITY IP Solutio ns pl atform. Intended Audience 1 This d ocument i[...]

  • Page 8

    4600 Ser ies IP T eleph one Instal latio n Guide Document O rganiz ation 1-2 Change History 1 T erms Used in This Guide 1 Chapter 4 , ‘‘Tro ubleshoo ting Guide lines ’’ Describes error conditio ns and messages that may oc cur dur ing the insta llation o f the 46 00 Ser ies IP Te lephon es. Appendix A, ‘‘Sce narios for the Restart P roce[...]

  • Page 9

    Introductio n Online Documenta tion 1-3 Conventi ons Used in Th is Guide 1 This g uide uses the fo llowing te xtual , symbol ic, and ty pograph ic c onvention s to h elp yo u interp ret informat ion. Symbolic Conv entions 1 CAUTION: This sy mbol i s used to emphas ize pos sible h arm to s oftware, po ssib le loss of data , or possib le servic e int[...]

  • Page 10

    4600 Ser ies IP T eleph one Instal latio n Guide Related Doc uments 1-4 Related Documents 1 ■ DEFINITY D ocumentati on Releas e 8.4 This doc ument de scrib es how to a dministe r a DEF INITY swit ch with R elease 8. 4 softwa re. This doc ument is p rovide d with the DE FINITY Rel ease 8.4 p roduct. ■ DEFINITY D ocumentati on Releas e 9 This d o[...]

  • Page 11

    Contents 2-i 2 4600 Series IP Telephone Installat ion Intr oduct ion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 -1 ■ IP Telephone Models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1 ■ Sof twar e . . . . . . . . . . . .[...]

  • Page 12

    4600 Ser ies IP T eleph one Instal latio n Guide 2-ii[...]

  • Page 13

    Introductio n 2-1 2 4600 Series IP T elephone Installation 2 P r o g r a m Intr oduction 2 The new 4 600 Se ries IP T elepho ne produc t line us es Inter net Proto col (IP ) techno logy with Ethernet in terfaces. The IP tel ephones s upplemen t the ex isting D EFINITY IP So lutio ns platform. The 4600 Se ries IP T elepho nes supp ort DHCP and TF TP[...]

  • Page 14

    4600 Ser ies IP T eleph one Instal latio n Guide Pre-In stallati on Chec klist 2-2 Software 2 As shippe d from the factor y , the 460 0 Series IP T el ephones d o not c ontain su fficient softwa re for registrat ion an d operati on. Whe n the phone is fir st plugge d in, a software d ownloa d from a T F TP server i s initi ated. Thi s gives the pho[...]

  • Page 15

    4600 Ser ies IP T eleph one Inst allatio n Pre-Ins talla tion Ch ecklis t 2-3 ! 10. 1 Categ ory 5 mo dular line cord is avai lable for the con nectio n betwee n the IP Telephone and the PC. ! 11. Verify th at the 46 00 Seri es IP Te lephone p ackag e includ es the fol lowin g compone nts: ■ 1 tele phone set ■ 1 AB1C ha ndset ■ 1 H4DU 9 -foot [...]

  • Page 16

    4600 Ser ies IP T eleph one Instal latio n Guide Assemb ling t he 4600 Se ries IP Telepho ne 2-4 Assembli ng the 4600 S eries IP T ele phone 2 Use the fol lowin g proced ure to as semble t he 4600 Series IP T e lephon e. During th e assemb ly , refer t o Figure 2 -1 on page 2-5. The la st s tep in assemb ling the 46 00 Se ries IP T ele phone must b[...]

  • Page 17

    4600 Ser ies IP T eleph one Inst allatio n Asse mbling the 4600 S eries IP Telep hone 2-5 Figure 2-1. Connection Jacks on a 4600 Series IP T elephone 1. Plug one end of t he H4DU 4 -conductor coiled han dset cor d into the teleph one and the other end into th e hands et. 2. Plug one e nd of the first Cat egory 5 m odular line c ord into th e Ethern[...]

  • Page 18

    4600 Ser ies IP T eleph one Instal latio n Guide Dynamic Addres sing Process 2-6 Dynamic Addr essing Proce ss 2 The foll owing desc ription of the pr ocess of installi ng the IP telepho nes assu mes that the proce ss is executed success fully . Onl y an init ial i nstallati on (out o f the bo x) is d escribed. For err ors that may be encounte red d[...]

  • Page 19

    4600 Ser ies IP T eleph one Inst allatio n Dynam ic Ad dressi ng Pr oces s 2-7 Since th e read r equest pa cket m ay have to be s ent se veral ti mes, each time the RRQ message is sent , the fol lowin g messag e is dis played: 6. While th e upgr ade scr ipt file is be ing dow nloade d, the fo llowing m essa ge is displ ayed: where n i s the numb er[...]

  • Page 20

    4600 Ser ies IP T eleph one Instal latio n Guide Dynamic Addres sing Process 2-8[...]

  • Page 21

    Contents 3-i 3 Local Administrative Opt ions Intr oduct ion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 -1 Enter ing Dat a for Adm inis trati ve Opti ons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1 Pre- Insta llati on Che cklis t fo r Sta tic A ddr[...]

  • Page 22

    4600 Ser ies IP T eleph one Instal latio n Guide 3-ii[...]

  • Page 23

    Introductio n 3-1 3 Local Administrative Opt ions 3 P r o g r a m Intr oduction 3 After yo u have succ essful ly insta lled a n IP T e lephon e, you may be inst ructed to admi nister o ne of the f ollo wing o pti ons. W ARNING: Perfor m these pr ocedur es only if inst ructe d to do so by the system or LA N adminis trator. Static a dministr ation of[...]

  • Page 24

    4600 Ser ies IP T eleph one Instal latio n Guide Pre-In stallati on Chec klist f or Sta tic Addr essin g 3-2 3. If a numeric digit is entered for a value or for a fiel d of an IP addres s or subnet ma sk after onl y a zero h as been e ntered, the new di git wil l repla ce the ze ro. 4. Press the # button to go to the next ste p. 5. T o ba cksp ace [...]

  • Page 25

    Local Ad ministr ative O ptions Static A ddress ing Instal latio n 3-3 Use the fol lowin g proced ure to in voke manual addres s inform ation pr ogrammin g. 1. Start ma nual ad dress program ming by p erforming one of th e foll owing step s: a. During normal DHCP processing, pres s the * k ey before the DHCP proces s complete s. or b. While th e ph[...]

  • Page 26

    4600 Ser ies IP T eleph one Instal latio n Guide Stat ic Add ressi ng Inst allat ion 3-4 4. Enter the appropr iate val ue for the port number fo llowed by the # bu tton. The foll owing message is disp layed : where “n nn.nnn. nnn.nnn ” is the value of the Ga teway/r outer IP addres s. 5. Enter the IP address o f the Gatewa y/router fo llowed by[...]

  • Page 27

    Local Ad ministr ative O ptions Static A ddress ing Instal latio n 3-5 One of the follow ing texts is dis played left -justifi ed at t he top o f the disp lay , depen ding o n the current s tatus of 802.1 Q: 2. Press the 1 or 0 b utton to turn 8 02.1Q on or off respectiv ely . The displ ay is up dated to show the c urrent status of 802.1Q . Press t[...]

  • Page 28

    4600 Ser ies IP T eleph one Instal latio n Guide Stat ic Add ressi ng Inst allat ion 3-6 wher e dd is the value o f the Differe ntial Services signal ing para meter . 7. Enter a v alid val ue (betwe en 0 and 63) for th e new va lue of the Di fferential Service s signal ing paramete r . If no new v alues wer e ente red during this proce dure, the fo[...]

  • Page 29

    Local Ad ministr ative O ptions Static A ddress ing Instal latio n 3-7 The foll owing tex t is displ ayed left- justified at the to p of the display : Press t he * button to te rminate the proce dure, or the # bu tton to save t he new v alues. If you press the # butt on, the foll owi ng text is displ ayed. The new v alues a re save d, and t he user[...]

  • Page 30

    4600 Ser ies IP T eleph one Instal latio n Guide Stat ic Add ressi ng Inst allat ion 3-8 Reset System V a lues 3 Use the fol lowin g proced ure to r eset all system initia liza tion val ues to the applic ation softwa re default v alues . W ARNING: This p rocedure e rase s all s tatic info rmation, withou t any p ossibil ity o f recov ering the data[...]

  • Page 31

    Local Ad ministr ative O ptions Static A ddress ing Instal latio n 3-9 If you pr ess the # button, the fol lowing text is displayed left-j ustified at the t op of the display while the system value s are res et to def aults: Once the system v alues are reset, the fol lowing pr ompt is d isplayed: 3. Press the * key to termin ate the procedur e with[...]

  • Page 32

    4600 Ser ies IP T eleph one Instal latio n Guide Stat ic Add ressi ng Inst allat ion 3-10[...]

  • Page 33

    Contents 4-i 4 Troubleshooti ng Guide lines Intr oduct ion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 -1 Erro r Co nditi ons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1 ■ DTMF To nes . . . . . . . . . . . . [...]

  • Page 34

    4600 Ser ies IP T eleph one Instal latio n Guide 4-ii[...]

  • Page 35

    Introductio n 4-1 4 T roubleshooting Guidelines 4 P Intr oduction 4 This cha pter d escrib es problem s that m ay oc cur duri ng instal latio n of the 4600 Ser ies IP T ele phones and pos sible w ays of resol ving these p roble ms. Fo r problem s that occur during norm al oper ation , see “ T roub lesho otin g Guide lines ” in the 4600 S eries [...]

  • Page 36

    4600 Ser ies IP T eleph one Instal latio n Guide The View Administr ative O ption 4-2 DTMF T ones 4 The fail ure to he ar DTMF to nes sent by a fa r-end 4 600 Se ries IP T elephon e does not requ ire any action on the us er ’s part. The TN2 302AP boa rd does not pas s in-ba nd DTMF tones. Power Interr uption 4 If power to a 4600 Seri es IP T el e[...]

  • Page 37

    T roubles hooting G uide lines Error Mess ages 4-3 Err or Messages 4 The 4600 Series IP T elepho nes issue mess ages in E nglish only . Th e IP T elepho nes also displa y message s from th e swit ch, whi ch ou tside the United S tates may issue message s in t he loc al langu age. PWB SN cccccccccccc cccccccc Printed W iring B oard (ci rcuit b oard)[...]

  • Page 38

    4600 Ser ies IP T eleph one Instal latio n Guide Error Mes sa ges 4-4 Gateway Error CAUSE: DE FINITY Rel ease 8.4 d oes not ha ve an H.323 s tation extension f or this telepho ne. RESOLUTION: On the stati on admini stratio n screen, ens ure the DCP set be ing al iase d for this IP telep hone ha s an H.3 23 sta tion extensi on admini stered, in acco[...]

  • Page 39

    T roubles hooting G uide lines Error Mess ages 4-5 Resource E rror CAUS E: DEFINITY rejects the registratio n request. RESOLUTION: Verify DEFINITY A dministratio n to ens ure the telephone ’s prop er IP add ress, e xtension , and pa ssword are being us ed. Inco mpatib le CAUSE: Re lease 8 of DEF INITY doe s not sup port the c urrent version o f t[...]

  • Page 40

    4600 Ser ies IP T eleph one Instal latio n Guide Error Mes sa ges 4-6[...]

  • Page 41

    Scenar ios for the Restar t Proce ss A-1 A Appendix A P r o g r a m m Scenarios for the Restart Pr ocess 4 The seq uence of the res tart pr ocess d epends on the sta tus of the boot and app licatio n file s. This appendix explain s the different sce narios pos sible. Restart the T elephone 4 Use the fol lowing pr ocedur e to res tart the tel ephone[...]

  • Page 42

    4600 Ser ies IP T eleph one Instal latio n Guide Scenar ios for the Rest art Proce ss A-2 Boot file Needs to be Upgraded 4 1. The foll owing message is disp layed : 2. While th e hard ware is being ini tiali zed, t he followi ng mes sage is disp layed: 3. While ei ther the applicat ion fil e (if the re is o ne) or th e boot c ode is u ncompre ssed [...]

  • Page 43

    Append ix Scenar ios for the Restar t Proce ss A-3 6. The sof tware che cks whether sufficient I P addres s infor mation has been downloaded . In thi s scenar io, it is disc overed that s ufficient in formati on has not been dow nloaded. T he follo wing message is displaye d while the DHCP process is invok ed: The numb er of elapsed s econ ds is i [...]

  • Page 44

    4600 Ser ies IP T eleph one Instal latio n Guide Scenar ios for the Rest art Proce ss A-4 13. While ei ther the new appl ication file i s uncom presse d into R AM, the following mess age is display ed: Since th is takes a while, asterisk s, then per iods, th en ast erisks a re disp layed on the sec ond line to i ndicate th at som ething is happe ni[...]

  • Page 45

    Append ix Scenar ios for the Restar t Proce ss A-5 Latest Boot File Loaded/No Application File or Application File Needs to be Upgraded 4 1. The foll owing message is disp layed : 2. While th e hard ware is being ini tiali zed, t he followi ng mes sage is disp layed: 3. While ei ther the applicat ion fi le (if the re is o ne) or th e boot c ode is [...]

  • Page 46

    4600 Ser ies IP T eleph one Instal latio n Guide Scenar ios for the Rest art Proce ss A-6 7. The foll owing message is disp layed while the TF TP process is i nvoke d: The numb er of pin gs is incre mented onc e per second, until the TF TP se rver r esponds . 8. The foll owing message is disp layed while the upgra de scr ipt is do wnloade d from th[...]

  • Page 47

    Append ix Scenar ios for the Restar t Proce ss A-7 3. While ei ther the applic ation file is uncompr essed i nto RAM , the fol lowin g messag e is display ed: Since th is takes a while, asterisk s, then per iods, th en ast erisks a re disp layed on the sec ond line to i ndicate th at som ething is happe ning. 4. When control is pa ssed to th e code[...]

  • Page 48

    4600 Ser ies IP T eleph one Instal latio n Guide Scenar ios for the Rest art Proce ss A-8[...]