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Avaya 50-601067 manuel d'utilisation

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Table des matières du manuel d’utilisation

  • Page 1

    IP Office 4.0 Embedded V oiceMai l Installation 50-601067 Issue 5 (20 th December 2006)[...]

  • Page 2

    Introduction Page ii Embedded Voice Mail Installat ion 50-601067 Issue 5 (20th December 2006) IP Office 4.0 © 2006 Avaya Inc. All Rights Reserved. Notice W hile reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, Avaya Inc. can assume no liability for any errors. Changes a[...]

  • Page 3

    Embedded Voice Mail Installat ion Page iii IP Office 4.0 50-601067 Issue 5 (20 th December 2006) T a ble Of Content s Introduct ion ................................................................................................................................ 1 Abou t thi s Gu ide ...................................................................[...]

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  • Page 5

    Embedded Voice Mail Installat ion Page 1 IP Office 4.0 50-601067 Issue 5 (20 th December 2006) Introduction A bout this Guide This guide descr ibes how t o install and conf igure Ava ya IP Office Em bedded VoiceMa il. This guide is for Avaya professional ser vices staff , business partners, a nd s y stem integrators but can be used b y anyone who h[...]

  • Page 6

    Embedded Voicemail Installatio n Guide Page 2 Embedded Voice Mail Installat ion 50-601067 Issue 5 (20th December 2006) IP Office 4.0 IP Office Embedded VoiceMail Overview IP Office Em bedded VoiceMail is su pported on th e IP Off ice Small Off ice Edition, IP Off ice 406 V2 and IP Of fice 500 control units. Em bedde d VoiceMail does not requir e an[...]

  • Page 7

    Introduction Embedded Voice Mail Installat ion Page 3 IP Office 4.0 50-601067 Issue 5 (20 th December 2006) Embedded Voic eMail Mailbox Fea tures Supported Featu res  Hunt group and us er voice mail for the leav ing and coll ection of m essages.  Auto attendant.  For security a voicem ail access code can be assig ned to an y mailbox. This [...]

  • Page 8

    Embedded Voicemail Installatio n Guide Page 4 Embedded Voice Mail Installat ion 50-601067 Issue 5 (20th December 2006) IP Office 4.0 Languages Sup ported Embedded Voic eMail supports a range of langu age prom pt sets. The f ollowing languages are suppor ted for Embedded Voic eMail. The matc hing folder name is s hown in () brack ets.  Chinese (c[...]

  • Page 9

    Embedded Voice Mail Installat ion Page 5 IP Office 4.0 50-601067 Issue 5 (20 th December 2006) Inst alling Embedded V oiceMail Overvie w The installation proc ess ca n be divided into t he followi ng steps: 1. Gather Setup Inf ormation The Setup Inform ation section cont ains a num ber of form s which can be use d to gather c ustomer inform ation a[...]

  • Page 10

    Embedded Voicemail Installatio n Guide Page 6 Embedded Voice Mail Installat ion 50-601067 Issue 5 (20th December 2006) IP Office 4.0 Setup Information Using the follo wing tables to gather c ustom er information bef ore installation will as sist and speed up the insta llation process. System Setting s  Maximum Record Time: _ ____________ ______ [...]

  • Page 11

    Installing Embedded VoiceM ail Embedded Voice Mail Installat ion Page 7 IP Office 4.0 50-601067 Issue 5 (20 th December 2006) Hunt Group Mai lboxes See Hunt Group Mailboxes for details of eac h feature and Message W aiting I ndicatio n for how to enter t he values . Name Voicemail Code Voicemail On Users to receive grou p message w aiting indicatio[...]

  • Page 12

    Embedded Voicemail Installatio n Guide Page 8 Embedded Voice Mail Installat ion 50-601067 Issue 5 (20th December 2006) IP Office 4.0 Auto A ttendant Setup  Auto Attendant Na me: __ ____________ ______ (Up to 12 characters)  Route to Auto Atten dant: ________ ________ ___________ ___________ ____________ __________ ____________ __________ ____[...]

  • Page 13

    Installing Embedded VoiceM ail Embedded Voice Mail Installat ion Page 9 IP Office 4.0 50-601067 Issue 5 (20 th December 2006) Menu Actions Action Key Transfer to Attendant Normal Transfer Replay Greeting Blind Transfer Dial By Number Not Defined Destin ation 0       1       2       3   [...]

  • Page 14

    Embedded Voicemail Installatio n Guide Page 10 Embedded Voice Mail Installat ion 50-601067 Issue 5 (20th December 2006) IP Office 4.0 IP406 V2 Installation The following instr uctions detail t he process for installing Em bedded VoiceMa il for an IP40 6 V2 system . 1. Check that the f ollowing requirem ents have bee n met.  Hardware:  IP Offi[...]

  • Page 15

    Installing Embedded VoiceM ail Embedded Voice Mail Installat ion Page 11 IP Office 4.0 50-601067 Issue 5 (20 th December 2006) Small Office Edition Installation The following instr uctions detail t he process for installing Em bedded VoiceMa il for a Sm all Office s ystem. 1. Check that the f ollowing requirem ents have bee n met.  Hardware: [...]

  • Page 16

    Embedded Voicemail Installatio n Guide Page 12 Embedded Voice Mail Installat ion 50-601067 Issue 5 (20th December 2006) IP Office 4.0 IP 500 Installation The following instr uctions detail t he process for installing Em bedded VoiceMa il for an IP50 0 system . 1. Check that the f ollowing requirem ents have bee n met.  Hardware:  IP Office 50[...]

  • Page 17

    Installing Embedded VoiceM ail Embedded Voice Mail Installat ion Page 13 IP Office 4.0 50-601067 Issue 5 (20 th December 2006) Upgrading Prompts For IP Off ice 3.0 and higher , Embedded VoiceM ail m emory cards are sup plied with the nec essary prom pt files pre- installed. Previo us releases requir ed that the prom pts be initiall y transferred us[...]

  • Page 18

    Embedded Voicemail Installatio n Guide Page 14 Embedded Voice Mail Installat ion 50-601067 Issue 5 (20th December 2006) IP Office 4.0 Upgrade to version 4.0 The instructions to upgrade as sum e that the files are stored o n the CD. If you have extrac ted the files ont o your hard disk please replace the ref erence to the CD with the director y that[...]

  • Page 19

    Embedded Voice Mail Installat ion Page 15 IP Office 4.0 50-601067 Issue 5 (20 th December 2006) Configuring Embedded V oiceMail System Configuration The s y stem configuration for Em bedded VoiceM ail is comm on to all the IP Of fice system s that support Em bedded VoiceMail mem ory cards. To conf igure an IP Office for Embedd ed VoiceM ail: 1. Ope[...]

  • Page 20

    Embedded Voicemail Installatio n Guide Page 16 Embedded Voice Mail Installat ion 50-601067 Issue 5 (20th December 2006) IP Office 4.0 User Mailbox Configuration Embedded Voic eMail creates a mailbox for eac h user on the IP Off ice system. Calls are r outed to the m ailbox whenever the user 's extension is bus y or does not answer within the u[...]

  • Page 21

    Configuring Embedded Voi ceMail Embedded Voice Mail Installat ion Page 17 IP Office 4.0 50-601067 Issue 5 (20 th December 2006) To change v oicemail config uration for an indiv idual: 1. Open IP Off ice Manager an d receive the IP Of fice conf iguration. 2. In the Navigation pane click User and se lect the indivi dual user. 3. View the Voicem ail t[...]

  • Page 22

    Embedded Voicemail Installatio n Guide Page 18 Embedded Voice Mail Installat ion 50-601067 Issue 5 (20th December 2006) IP Office 4.0 Remote Mailbox A ccess The standard m ethods for rem ote mailbox access apply to users or to hunt gro ups. Rem ote Mailbox Acc ess is defined as:  Accessing a m ailbox from an extension that do es not m atch the m[...]

  • Page 23

    Configuring Embedded Voi ceMail Embedded Voice Mail Installat ion Page 19 IP Office 4.0 50-601067 Issue 5 (20 th December 2006) Hunt Group Mailbox Configuration Overview Embedded Voic eMail creates a mailbox for eac h hunt group on the IP Of fice s ystem. Calls are sent to the mailbox only when each available g roup mem ber has been rung f or the g[...]

  • Page 24

    Embedded Voicemail Installatio n Guide Page 20 Embedded Voice Mail Installat ion 50-601067 Issue 5 (20th December 2006) IP Office 4.0 Message Waitin g Indication By default no m essage waiting in dication is sen t to an y user for a hunt gro up mailbox. T he following proc ess shows how to give a us er mes sage waiting indication fr om a hunt gr ou[...]

  • Page 25

    Configuring Embedded Voi ceMail Embedded Voice Mail Installat ion Page 21 IP Office 4.0 50-601067 Issue 5 (20 th December 2006) Hunt Group Mai lbox Access By default no user h as access to a hunt grou p mailbox until specif icall y configured for such access . Hunt group mailboxes can b e accessed using th e following m ethods: Message Wait ing Ind[...]

  • Page 26

    Embedded Voicemail Installatio n Guide Page 22 Embedded Voice Mail Installat ion 50-601067 Issue 5 (20th December 2006) IP Office 4.0 Configuring Qu eues If hunt group que uing optio ns are enabled, a c all will b e held in a queue when all available extens ions in the hunt group are bus y. Queuing is configured for e ach hunt group in IP Off ice M[...]

  • Page 27

    Configuring Embedded Voi ceMail Embedded Voice Mail Installat ion Page 23 IP Office 4.0 50-601067 Issue 5 (20 th December 2006) Configuring Qu eue Announcements W hen a callers is in a queu e, announcem ents can be pla yed to the queue d caller. T he announcem ents are activated in IP Of fice Manager. F or mor e information, s ee the IP Off ice Man[...]

  • Page 28

    Embedded Voicemail Installatio n Guide Page 24 Embedded Voice Mail Installat ion 50-601067 Issue 5 (20th December 2006) IP Office 4.0 A uto Attendant Configuration Overview In addition to basic voicemail op eration, you can create aut o attendants using Embedd ed VoiceMai l. Up to 4 auto attendant servic es are supported. The IP406 V2 and I P500 s [...]

  • Page 29

    Configuring Embedded Voi ceMail Embedded Voice Mail Installat ion Page 25 IP Office 4.0 50-601067 Issue 5 (20 th December 2006) Create an Auto A tte ndant The following pr ocess sho ws by exam ple the setup fo r an auto attenda nt for Em bedded VoiceMa il. In this exam ple the auto-attendan t should g ive callers the op tion to pres s 0 for rec ept[...]

  • Page 30

    Embedded Voicemail Installatio n Guide Page 26 Embedded Voice Mail Installat ion 50-601067 Issue 5 (20th December 2006) IP Office 4.0 8. The option to press 1 for sa les (hunt group 3 01) is ente red b y:  Click within the Key 1 row.  Click Edit .  Select the action Normal T ransfer from the available options.  Select the require d dest[...]

  • Page 31

    Configuring Embedded Voi ceMail Embedded Voice Mail Installat ion Page 27 IP Office 4.0 50-601067 Issue 5 (20 th December 2006) Recording Pro mpts W hen a new auto attendant is c reated, a num ber of short c odes are autom atically added to the s ystem short codes table. One short co de is created f or each auto a ttendant action. T he short codes [...]

  • Page 32

    Embedded Voicemail Installatio n Guide Page 28 Embedded Voice Mail Installat ion 50-601067 Issue 5 (20th December 2006) IP Office 4.0 Routing Incoming Cal ls to an Auto A ttendan t An integral voicem ail auto attendan t created can be specified as a destination in the IP Off ice Incom ing Call Routes table. Internal ca llers can ac cess an auto att[...]

  • Page 33

    Configuring Embedded Voi ceMail Embedded Voice Mail Installat ion Page 29 IP Office 4.0 50-601067 Issue 5 (20 th December 2006) Transferring Ca lls to an Auto Attendant Norm ally calls are directed to an auto attendant by an IP Of fice incom ing call route. Ho wever it can also be usef ul to transfer calls rece ived at an i nternal extensi on to an[...]

  • Page 34

    Embedded Voicemail Installatio n Guide Page 30 Embedded Voice Mail Installat ion 50-601067 Issue 5 (20th December 2006) IP Office 4.0 Using SoftConsole To create an auto attenda nt speed dial: 1. Click the required BLF Gro up tab. 2. Right-click the speed dial pane l and select New > BLF Grou p M ember . The New BLF Grou p Mem ber window opens. [...]

  • Page 35

    Configuring Embedded Voi ceMail Embedded Voice Mail Installat ion Page 31 IP Office 4.0 50-601067 Issue 5 (20 th December 2006) Using A uto Attendant to A cces s Voicemail A useful function in auto attendants is to let callers access their own voicem ail m ailbox. This can be ac hieved b y first creating a s hort code and th en using the s hort cod[...]

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  • Page 37

    Embedded Voice Mail Installat ion Page 33 IP Office 4.0 50-601067 Issue 5 (20 th December 2006) Miscellaneous Monitoring Embedded VoiceMail The IP Off ice Monitor appli cation can be use d to obser ve the operation of Embedded Vo iceMail. 1. From the Start m enu select Progr ams > IP Off ice . 2. Select Monitor . 3. From the File m enu, click Se[...]

  • Page 38

    Embedded Voicemail Installatio n Guide Page 34 Embedded Voice Mail Installat ion 50-601067 Issue 5 (20th December 2006) IP Office 4.0 Short Codes Default Short Codes Embedded Voic eMail supports man y of the sam e short codes a vailable for VoiceMail Lite and VoiceMai l Pro. T he following defau lt system s hort codes can be used with Embedded Voic[...]

  • Page 39

    Miscella neous Embedded Voice Mail Installat ion Page 35 IP Office 4.0 50-601067 Issue 5 (20 th December 2006) Button Programming The sam e features used for Em bedded VoiceM ail short codes c an also be ass igned to teleph one buttons. 1. Start IP Off ice Manager an d receive the IP Of fice conf iguration. 2. Click User to displa y the list of exi[...]

  • Page 40

    Embedded Voicemail Installatio n Guide Page 36 Embedded Voice Mail Installat ion 50-601067 Issue 5 (20th December 2006) IP Office 4.0 Visual Voice A user can be gi ven a displ ay menu to user f or access to their m ailbox. The m enu provides the us er with options to listen to mes sages, send m essages, change t heir greetings and pass word.  No[...]

  • Page 41

    Miscella neous Embedded Voice Mail Installat ion Page 37 IP Office 4.0 50-601067 Issue 5 (20 th December 2006) Backing Up and Restoring Messages The mes sages on the m emory card used for Embedded VoiceM ail can be backed up and res tored. Note however that restore is a c omplete r estore, overwr iting the curr ent mailbox m essages and greetings. [...]

  • Page 42

    Embedded Voicemail Installatio n Guide Page 38 Embedded Voice Mail Installat ion 50-601067 Issue 5 (20th December 2006) IP Office 4.0 Loading Other Files onto the Memory Card The Com pact Flash m emory card used w ith the Sm all Office Edition, I P406 V2 an d IP 500 s ystems can be us ed to store files other th an those used f or Embedded VoiceMail[...]

  • Page 43

    Embedded Voice Mail Installat ion Page 39 IP Office 4.0 50-601067 Issue 5 (20 th December 2006) Index A Actions Transfer.......................................... .....................31 Announcem ents ......................... ..............................23 Auto Attendant Acti ons ....................... .....................25 Auto Attendant Co[...]

  • Page 44

    Embedded Voice Mail Installat ion Page 40 IP Office 4.0 50-601067 Issue 5 (20 th December 2006) Performance figures and data quoted in this document are typical, and must be specifically confirmed in writing by Avaya before they become applicable to any particula r order or contract. The company reserves the right to make alterations or amendments [...]