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Cisco Systems SMTP manuel d'utilisation

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Un bon manuel d’utilisation

Les règles imposent au revendeur l'obligation de fournir à l'acheteur, avec des marchandises, le manuel d’utilisation Cisco Systems SMTP. Le manque du manuel d’utilisation ou les informations incorrectes fournies au consommateur sont à la base d'une plainte pour non-conformité du dispositif avec le contrat. Conformément à la loi, l’inclusion du manuel d’utilisation sous une forme autre que le papier est autorisée, ce qui est souvent utilisé récemment, en incluant la forme graphique ou électronique du manuel Cisco Systems SMTP ou les vidéos d'instruction pour les utilisateurs. La condition est son caractère lisible et compréhensible.

Qu'est ce que le manuel d’utilisation?

Le mot vient du latin "Instructio", à savoir organiser. Ainsi, le manuel d’utilisation Cisco Systems SMTP décrit les étapes de la procédure. Le but du manuel d’utilisation est d’instruire, de faciliter le démarrage, l'utilisation de l'équipement ou l'exécution des actions spécifiques. Le manuel d’utilisation est une collection d'informations sur l'objet/service, une indice.

Malheureusement, peu d'utilisateurs prennent le temps de lire le manuel d’utilisation, et un bon manuel permet non seulement d’apprendre à connaître un certain nombre de fonctionnalités supplémentaires du dispositif acheté, mais aussi éviter la majorité des défaillances.

Donc, ce qui devrait contenir le manuel parfait?

Tout d'abord, le manuel d’utilisation Cisco Systems SMTP devrait contenir:
- informations sur les caractéristiques techniques du dispositif Cisco Systems SMTP
- nom du fabricant et année de fabrication Cisco Systems SMTP
- instructions d'utilisation, de réglage et d’entretien de l'équipement Cisco Systems SMTP
- signes de sécurité et attestations confirmant la conformité avec les normes pertinentes

Pourquoi nous ne lisons pas les manuels d’utilisation?

Habituellement, cela est dû au manque de temps et de certitude quant à la fonctionnalité spécifique de l'équipement acheté. Malheureusement, la connexion et le démarrage Cisco Systems SMTP ne suffisent pas. Le manuel d’utilisation contient un certain nombre de lignes directrices concernant les fonctionnalités spécifiques, la sécurité, les méthodes d'entretien (même les moyens qui doivent être utilisés), les défauts possibles Cisco Systems SMTP et les moyens de résoudre des problèmes communs lors de l'utilisation. Enfin, le manuel contient les coordonnées du service Cisco Systems en l'absence de l'efficacité des solutions proposées. Actuellement, les manuels d’utilisation sous la forme d'animations intéressantes et de vidéos pédagogiques qui sont meilleurs que la brochure, sont très populaires. Ce type de manuel permet à l'utilisateur de voir toute la vidéo d'instruction sans sauter les spécifications et les descriptions techniques compliquées Cisco Systems SMTP, comme c’est le cas pour la version papier.

Pourquoi lire le manuel d’utilisation?

Tout d'abord, il contient la réponse sur la structure, les possibilités du dispositif Cisco Systems SMTP, l'utilisation de divers accessoires et une gamme d'informations pour profiter pleinement de toutes les fonctionnalités et commodités.

Après un achat réussi de l’équipement/dispositif, prenez un moment pour vous familiariser avec toutes les parties du manuel d'utilisation Cisco Systems SMTP. À l'heure actuelle, ils sont soigneusement préparés et traduits pour qu'ils soient non seulement compréhensibles pour les utilisateurs, mais pour qu’ils remplissent leur fonction de base de l'information et d’aide.

Table des matières du manuel d’utilisation

  • Page 1

    Corporate Headquarters Cisco Systems, In c. 170 West Tasman Drive San Jose, CA 951 34-1706 USA http://www.ci sco.com Tel: 408 526-4000 800 553-NETS (638 7) Fax: 408 526-4100 A dministration Guide f or Cisco Unif ied MeetingPlace SMTP E-Mail Gate w a y Re lease 5.4 Ju ly 28, 20 06 Text Part Number: OL -11018-01[...]

  • Page 2

    THE SPECIFICATION S AND INFORMAT ION REGARDING TH E PRODUCTS IN THIS MANUAL ARE SUBJECT T O CHANGE WITH OUT NOTICE. ALL STATEMENTS , INFORMATION, AND RECOMMENDATI ONS IN THI S MANUAL ARE BE LIEVED TO BE A CCURATE BUT ARE PRESENTED WI THOUT WARRANTY OF ANY KIND, EX PRESS OR IMPLIED. USERS MUST TAKE FULL RESPO NSIBILITY FOR THEIR APPLICAT ION OF ANY [...]

  • Page 3

    iii Administration Guide for Cisco Unified Mee tingPlace SMTP E-Mail Gateway Release 5.4 OL-11018-01 CONTENTS Preface v Purpose v Audience v Naming Conventions v Documentation Conventions vi Cisco Unified MeetingPlace Documentation vii Obtaining Documentation vii Cisco.com vii Product Documentation DVD viii Ordering Documentation viii Documentation[...]

  • Page 4

    Contents iv Administration Guide for Cisco Unified Mee tingPlace SMTP E-Mail Gateway Release 5.4 OL-11018-01 Understanding the Con figuring the E-Mail Gateway Dialog Box 3-2 Setting E-Mail Notification Parameters 3-3 Understanding th e Notifications Dialog Box 3-4 Changing the Cisco Unified MeetingPlace Gateway SIM Configuration 3-5 Understanding t[...]

  • Page 5

    v Administration Guide for Cisco Unified Mee tingPlace SMTP E-Mail Gateway Release 5.4 OL-11018-01 Preface See the follo wing sections: • Purpose, page v • Audience, p age v • Naming Con v entions, page v • Documentation Co n ven tions, page vi • Cisco Unif ied MeetingPlace Documentation, page vii • Obtaining Documen tation, page vi i ?[...]

  • Page 6

    vi Administration Guide for Cisco Unified Mee tingPlace SMTP E-Mail Gateway Release 5.4 OL-11018-01 Preface Documentation Co nventions Documentation Conventions Ta b l e 1 Pr oduct Naming Con ventions Te r m Definition Referred to in This Document As Cisco Unif ied MeetingPl ace 8100 series server Includes Cisco Unified MeetingPlace 8106 and Cisco [...]

  • Page 7

    vii Administration Guide for Cisco Unified Mee tingPlace SMTP E-Mail Gateway Release 5.4 OL-11018-01 Preface Cisco Unified MeetingPlace Doc umentation Cisco Unif ied MeetingPlace documentatio n also uses the follo wing con ventions: Note Means reader take n ote. Notes contain helpful sugg esti ons or references to mate rial not co vered in the docu[...]

  • Page 8

    viii Administration Guide for Cisco Unified Mee tingPlace SMTP E-Mail Gateway Release 5.4 OL-11018-01 Preface Documentation Fe edback Y ou can access international Cisco w ebsites at this URL: http://www .cisco.com/p ublic/countries_languages.shtml Product Documentation DVD The Product Documentation DVD is a comprehensi ve library of technical prod[...]

  • Page 9

    ix Administration Guide for Cisco Unified Mee tingPlace SMTP E-Mail Gateway Release 5.4 OL-11018-01 Preface Cisco Product Security Overview From this site, you will f ind information abo ut how to : • Report security vulnerabi lities in Cisco products. • Obtain assistance with secur ity incidents that in volve Cisco p roducts. • Register to r[...]

  • Page 10

    x Administration Guide for Cisco Unified Mee tingPlace SMTP E-Mail Gateway Release 5.4 OL-11018-01 Preface Obtaining Technica l Assistance Obtaining Technical Assistance Cisco T echnical Support pro vides 24-hour -a-day aw ard-winning techni cal assistance. The Cisco T echnical Support & Documentat ion website on Cisco.com features extensi v e [...]

  • Page 11

    xi Administration Guide for Cisco Unified Mee tingPlace SMTP E-Mail Gateway Release 5.4 OL-11018-01 Preface Obtaining Additional Publ ications and Information For a complete list of Cisco T AC con tacts, go to this URL: http://www .cisco.com/techsupport/co ntacts Definitions of Service Request Severity T o ensure th at all service re quests are rep[...]

  • Page 12

    xii Administration Guide for Cisco Unified Mee tingPlace SMTP E-Mail Gateway Release 5.4 OL-11018-01 Preface Obtaining Additional Pub lications and Information • iQ Magazine is the quarterly pub lication from Ci sco Systems designed to help gro wing companies learn ho w they can use technolog y to increase re venue, streamline their busi ness, an[...]

  • Page 13

    CH A P T E R 1-1 Administration Guide for Cisco Unified Meetin gPlace SMTP E-Mail Gateway Re lease 5.4 OL-11018-01 1 Introducing Cisco Unified MeetingPlace SMTP E-Mail Gateway See the follo wing sections in this chapter: • About Cisco Unif ied MeetingPlace SMTP E-Mail Gate way , page 1-1 • Ho w E-Mail Notif ication W orks, page 1-1 About Cisco [...]

  • Page 14

    1-2 Administration Guide for Cisco Unified Mee tingPlace SMTP E-Mail Gateway Release 5.4 OL-11018-01 Chapter 1 Introducing Cisco Unified MeetingPlace SMTP E-Mail Gateway How E-Mail Notification Works – Gets the schedule notif ication from the post of fice. – V erif ies that the user prof ile of the sche duler is conf igured to send notif icatio[...]

  • Page 15

    CH A P T E R 2-1 Administration Guide for Cisco Unified Meetin gPlace SMTP E-Mail Gateway Re lease 5.4 OL-11018-01 2 Installing Cisco Unified MeetingPlace SMTP E-Mail Gateway This chapter d escribes how to install C isco Unified Meeting Place SMTP E-M ail Gateway. See the follo wing sections: • Preparing for the Installation, page 2-1 • Install[...]

  • Page 16

    2-2 Administration Guide for Cisco Unified Mee tingPlace SMTP E-Mail Gateway Release 5.4 OL-11018-01 Chapter 2 Installing Cisco Unified MeetingPlace SMTP E-Mail Gateway Installing the Cisco Unifi ed MeetingPlace Gateway SIM Installing the Cisco Unified MeetingPlace Gateway SIM Y ou must install Cisco Unif ied MeetingPlace SMTP E-Mail Gatew ay Relea[...]

  • Page 17

    2-3 Administration Guide for Cisco Unified Meetin gPlace SMTP E-Mail Gateway Re lease 5.4 OL-11018-01 Chapter 2 Installing Cisco Un ified MeetingPlace SMTP E-Mail Gateway Installing Cisco Unified M ee tingPlace SMTP E-Mail Gateway Step 6 In the f ield, enter the IP ad dress of the computer on which you w ant to install Gate way SI M and click Next [...]

  • Page 18

    2-4 Administration Guide for Cisco Unified Mee tingPlace SMTP E-Mail Gateway Release 5.4 OL-11018-01 Chapter 2 Installing Cisco Unified MeetingPlace SMTP E-Mail Gateway Installing Cisco Unified Mee tingPlace SMTP E-Mail Gateway Step 7 In the SMTP Server Information d ialog box, do the follo wing: a. In the Server f ield, enter the hostname or IP ad[...]

  • Page 19

    2-5 Administration Guide for Cisco Unified Meetin gPlace SMTP E-Mail Gateway Re lease 5.4 OL-11018-01 Chapter 2 Installing Cisco Un ified MeetingPlace SMTP E-Mail Gateway Verifying the Cisco Unified MeetingP lace SMTP E-Mail Gateway Installation Step 15 Click Finish . Note If the InstallShield W izard w as unable to copy certain f iles during th e [...]

  • Page 20

    2-6 Administration Guide for Cisco Unified Mee tingPlace SMTP E-Mail Gateway Release 5.4 OL-11018-01 Chapter 2 Installing Cisco Unified MeetingPlace SMTP E-Mail Gateway Uninstalling Cisco Unified Mee tingPlace SMTP E-Mail Gateway Step 2 If you stopped the MeetingPl ace SMTP Gatew ay service before you stopped th e MeetingPlace Notifi cation Gate wa[...]

  • Page 21

    CH A P T E R 3-1 Administration Guide for Cisco Unified Meetin gPlace SMTP E-Mail Gateway Re lease 5.4 OL-11018-01 3 Configuring the Cisco Unified MeetingPlace SMTP E-Mail Gateway for Operation This chapter describe s how to configure your Cisco Unified MeetingPla ce SMTP E-Mail Gateway for operation. See the follo wing sections: • Accessing and [...]

  • Page 22

    3-2 Administration Guide for Cisco Unified Mee tingPlace SMTP E-Mail Gateway Release 5.4 OL-11018-01 Chapter 3 Configuring the Cisco U nified MeetingPlace SMTP E -Mail Gateway fo r Operation Accessing and Configuring the Cisco Unified Meetin gPlace Gateway Configurations Tool • Click the Not Requir ed radio b utton when the e-mail serv er does no[...]

  • Page 23

    3-3 Administration Guide for Cisco Unified Meetin gPlace SMTP E-Mail Gateway Re lease 5.4 OL-11018-01 Chapter 3 Configuring the Cisco Unified MeetingPlac e SMTP E-Ma il Gateway for Operation Setting E-Mail Notification Parameters Setting E-Mail Notification Parameters Y o u can conf igure the Cisco Un ified MeetingPl ace SMTP E-Mail Gate w ay to pl[...]

  • Page 24

    3-4 Administration Guide for Cisco Unified Mee tingPlace SMTP E-Mail Gateway Release 5.4 OL-11018-01 Chapter 3 Configuring the Cisco U nified MeetingPlace SMTP E -Mail Gateway fo r Operation Setting E-Mail Notification Parameters authentica tion. Y ou can also spe cify that th e Cisc o Unified MeetingPlace S MTP E-Mail Ga tew ay use a URL in the no[...]

  • Page 25

    3-5 Administration Guide for Cisco Unified Meetin gPlace SMTP E-Mail Gateway Re lease 5.4 OL-11018-01 Chapter 3 Configuring the Cisco Unified MeetingPlac e SMTP E-Ma il Gateway for Operation Changing the Cisco Unified MeetingPlac e Gateway SIM Config uration Changing the Cisco Unified MeetingPlace Gateway SIM Configuration The Gate way SIM facili t[...]

  • Page 26

    3-6 Administration Guide for Cisco Unified Mee tingPlace SMTP E-Mail Gateway Release 5.4 OL-11018-01 Chapter 3 Configuring the Cisco U nified MeetingPlace SMTP E -Mail Gateway fo r Operation Changing the Cisco Unified Meetin gPlace Gateway SIM Configuration To Change Parameters in the Cisco Unified MeetingPlace Gateway SIM Step 1 On the computer on[...]

  • Page 27

    3-7 Administration Guide for Cisco Unified Meetin gPlace SMTP E-Mail Gateway Re lease 5.4 OL-11018-01 Chapter 3 Configuring the Cisco Unified MeetingPlac e SMTP E-Ma il Gateway for Operation Changing the Cisco Unified MeetingPlac e Gateway SIM Config uration Ta b l e 3-4 describes elem ents in the MeetingPlace Serv er Entry dialog box. Ta b l e 3-4[...]

  • Page 28

    3-8 Administration Guide for Cisco Unified Mee tingPlace SMTP E-Mail Gateway Release 5.4 OL-11018-01 Chapter 3 Configuring the Cisco U nified MeetingPlace SMTP E -Mail Gateway fo r Operation Changing the Cisco Unified Meetin gPlace Gateway SIM Configuration[...]

  • Page 29

    CH A P T E R 4-1 Administration Guide for Cisco Unified Meetin gPlace SMTP E-Mail Gateway Re lease 5.4 OL-11018-01 4 Customizing Meeting Notifications This chapter describes ho w you can cu stomize the information in the notices t hat Cisco Unified MeetingPlace SMTP E-Mail Gate way distr ibutes to meet ing participants. See the follo wing sections:[...]

  • Page 30

    4-2 Administration Guide for Cisco Unified Mee tingPlace SMTP E-Mail Gateway Release 5.4 OL-11018-01 Chapter 4 Customizing Meeting Notifications How to Customize a Notification Template • Information about ho w to acce ss recordings o f the meeting How to Customize a Notification Template See the follo wing sections for informat ion on customizin[...]

  • Page 31

    4-3 Administration Guide for Cisco Unified Meetin gPlace SMTP E-Mail Gateway Re lease 5.4 OL-11018-01 Chapter 4 Custom izing Meeting Notifications How to Customize a Notification Template Identifying Notification Templates The notif ication templates that Ci sco Unifi ed MeetingPlace uses are as follo ws: • NotifySchedule.tpl —Used to generate [...]

  • Page 32

    4-4 Administration Guide for Cisco Unified Mee tingPlace SMTP E-Mail Gateway Release 5.4 OL-11018-01 Chapter 4 Customizing Meeting Notifications How to Customize a Notification Template To Edit a Notification Template W e recommend that you mak e backup copies of templ ate fil es that you want to modi fy . Y ou can copy the fi le to another folder [...]

  • Page 33

    4-5 Administration Guide for Cisco Unified Meetin gPlace SMTP E-Mail Gateway Re lease 5.4 OL-11018-01 Chapter 4 Custom izing Meeting Notifications How to Add Access Information in MeetingTime How to Add Access Information in MeetingTime Users may require additiona l instruction or information to acce ss Cisco Unif ied MeetingPlace meetings in your [...]

  • Page 34

    4-6 Administration Guide for Cisco Unified Mee tingPlace SMTP E-Mail Gateway Release 5.4 OL-11018-01 Chapter 4 Customizing Meeting Notifications Activating Notification About Meeting Schedules To Add Instruction Information Step 1 Start MeetingT ime and log in to the Ci sco Unified Meet ingPlace A udio Server. Step 2 Click File > Open Register B[...]

  • Page 35

    4-7 Administration Guide for Cisco Unified Meetin gPlace SMTP E-Mail Gateway Re lease 5.4 OL-11018-01 Chapter 4 Custom izing Meeting Notifications Activating Notification About Meeting Schedules • Notify a meeting scheduler that cons ecuti ve meetings were not atten ded This allo ws Cisco Unif ied MeetingPlace t o send a notif icat ion to the mee[...]

  • Page 36

    4-8 Administration Guide for Cisco Unified Mee tingPlace SMTP E-Mail Gateway Release 5.4 OL-11018-01 Chapter 4 Customizing Meeting Notifications Activating Notification About Meeting Schedules[...]

  • Page 37

    CH A P T E R 5-1 Administration Guide for Cisco Unified Meetin gPlace SMTP E-Mail Gateway Re lease 5.4 OL-11018-01 5 Troubleshooting This chapter e xplains ho w to troubleshoo t problems that can occur after inst alling Cisco Unif ied MeetingPlace SMTP E-Mail Gate way. See the follo wing sections: • Resolving Connecti vity Problems, pag e 5-1 •[...]

  • Page 38

    5-2 Administration Guide for Cisco Unified Mee tingPlace SMTP E-Mail Gateway Release 5.4 OL-11018-01 Chapter 5 Tro ubleshooting Resolving Attend Link Problems If MPNotify reco rds do not appear, v erify that th e hostname for the Cisco Unified MeetingPl ace Audio Server entered in th e E-Mail Gatewa y tab of the Cisc o Unif ied MeetingPlace Gate w [...]

  • Page 39

    5-3 Administration Guide for Cisco Unified Meetin gPlace SMTP E-Mail Gateway Re lease 5.4 OL-11018-01 Chapter 5 Troubleshooting Resolving Meeting Notification Problems To Check the Profile of an Invited User Step 1 Log in to MeetingT ime. Step 2 Click File > Open Register Book > Conf igur e . Step 3 Locate the User Informa tion sectio n and c[...]

  • Page 40

    5-4 Administration Guide for Cisco Unified Mee tingPlace SMTP E-Mail Gateway Release 5.4 OL-11018-01 Chapter 5 Tro ubleshooting Resolving Notifica tion Language Problems Step 5 Click Done . V erify that the mailbox mapping is correct b y doing the follo wing pr ocedure. To Verify Mailbox Mapping Step 1 In the deskto p on which the Cisco Un ified Me[...]

  • Page 41

    5-5 Administration Guide for Cisco Unified Meetin gPlace SMTP E-Mail Gateway Re lease 5.4 OL-11018-01 Chapter 5 Troubleshooting Resolving No tification Time Zone Proble ms Step 5 Check the radio b utton for the method t hat you want to use to search the records for this user , and enter the appropriate v alue in th e “Begins wit h” fiel d. The [...]

  • Page 42

    5-6 Administration Guide for Cisco Unified Mee tingPlace SMTP E-Mail Gateway Release 5.4 OL-11018-01 Chapter 5 Tro ubleshooting Resolving Problems w ith Meeting Attachments Resolving Problems with Meeting Attachments Q. Why are attach ments for mee tings that w ere schedul ed using Mee tingTime or ov er the web no t being receiv ed by the in vited [...]

  • Page 43

    A-1 Administration Guide for Cisco Unified Mee tingPlace SMTP E-Mail Gateway Release 5.4 OL-11018-01 APPENDIX A Tags You Can Use in No tification Templates Ta b l e A-1 lists and def ines the tags that you can u se in notif ication templates. Fo r instructions on modifying a notif ication template, see Chapter 4 , “Customizing Meeting Notif icati[...]

  • Page 44

    A-2 Administration Guide for Cisco Unified Mee tingPlace SMTP E-Mail Gateway Release 5.4 OL-11018-01 Appendix A Tag s You Can Use in Notific ation Templates Meeting ID <!--#Cisco MTGID --> Inserts the meeting ID. Meeting date <!--#Cisco Month --> <!--#Cisco Month language=006 -- > <!--#Cisco Day -->, <!--#Cisco Y ear --&g[...]

  • Page 45

    A-3 Administration Guide for Cisco Unified Mee tingPlace SMTP E-Mail Gateway Release 5.4 OL-11018-01 Appendix A Tags You Can Use in Notification Templates Pre vious meeting month <!--#Cisco MonthPrev --> <!--#Cisco MonthPre v language=006 --> Inserts the month of the pre vious meeting. The numeri c tag allo ws language-specif ic data to[...]

  • Page 46

    A-4 Administration Guide for Cisco Unified Mee tingPlace SMTP E-Mail Gateway Release 5.4 OL-11018-01 Appendix A Tag s You Can Use in Notific ation Templates Ta b l e A-2 lists the language mapping that you can u se in tags. This tag is not intended to ha ve a label <!--#Cisco ReschedReason --> Inserts text that desc ribes what has changed abo[...]

  • Page 47

    IN-1 Administration Guide for Cisco Unified Mee tingPlace SMTP E-Mail Gateway Release 5.4 OL-11018-01 INDEX A alarm table, logging gateway erro rs 3-5 attachment s, troublesho oting 5-6 authentication option about 2-4 account name and password 2-2, 2-4 B browser, version 5-2 C Cisco MCS requirements 2-1 Cisco Unified MeetingPlace Audio Server hostn[...]

  • Page 48

    Index IN-2 Administration Guide for Cisco Unified Mee tingPlace SMTP E-Ma il Gateway Re lease 5.4 OL-11018-01 O option key requirements 2-1 R recurring meetings e-mail notification when ending 4-6 e-mail notification when no one attends 4-7 T tags used to customize e-mail not ification templates 4-3 templates for e-mail notifications 4-1 types used[...]