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Grandstream Networks GXV31XX manuel d'utilisation

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Le mot vient du latin "Instructio", à savoir organiser. Ainsi, le manuel d’utilisation Grandstream Networks GXV31XX décrit les étapes de la procédure. Le but du manuel d’utilisation est d’instruire, de faciliter le démarrage, l'utilisation de l'équipement ou l'exécution des actions spécifiques. Le manuel d’utilisation est une collection d'informations sur l'objet/service, une indice.

Malheureusement, peu d'utilisateurs prennent le temps de lire le manuel d’utilisation, et un bon manuel permet non seulement d’apprendre à connaître un certain nombre de fonctionnalités supplémentaires du dispositif acheté, mais aussi éviter la majorité des défaillances.

Donc, ce qui devrait contenir le manuel parfait?

Tout d'abord, le manuel d’utilisation Grandstream Networks GXV31XX devrait contenir:
- informations sur les caractéristiques techniques du dispositif Grandstream Networks GXV31XX
- nom du fabricant et année de fabrication Grandstream Networks GXV31XX
- instructions d'utilisation, de réglage et d’entretien de l'équipement Grandstream Networks GXV31XX
- signes de sécurité et attestations confirmant la conformité avec les normes pertinentes

Pourquoi nous ne lisons pas les manuels d’utilisation?

Habituellement, cela est dû au manque de temps et de certitude quant à la fonctionnalité spécifique de l'équipement acheté. Malheureusement, la connexion et le démarrage Grandstream Networks GXV31XX ne suffisent pas. Le manuel d’utilisation contient un certain nombre de lignes directrices concernant les fonctionnalités spécifiques, la sécurité, les méthodes d'entretien (même les moyens qui doivent être utilisés), les défauts possibles Grandstream Networks GXV31XX et les moyens de résoudre des problèmes communs lors de l'utilisation. Enfin, le manuel contient les coordonnées du service Grandstream Networks en l'absence de l'efficacité des solutions proposées. Actuellement, les manuels d’utilisation sous la forme d'animations intéressantes et de vidéos pédagogiques qui sont meilleurs que la brochure, sont très populaires. Ce type de manuel permet à l'utilisateur de voir toute la vidéo d'instruction sans sauter les spécifications et les descriptions techniques compliquées Grandstream Networks GXV31XX, comme c’est le cas pour la version papier.

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Tout d'abord, il contient la réponse sur la structure, les possibilités du dispositif Grandstream Networks GXV31XX, l'utilisation de divers accessoires et une gamme d'informations pour profiter pleinement de toutes les fonctionnalités et commodités.

Après un achat réussi de l’équipement/dispositif, prenez un moment pour vous familiariser avec toutes les parties du manuel d'utilisation Grandstream Networks GXV31XX. À l'heure actuelle, ils sont soigneusement préparés et traduits pour qu'ils soient non seulement compréhensibles pour les utilisateurs, mais pour qu’ils remplissent leur fonction de base de l'information et d’aide.

Table des matières du manuel d’utilisation

  • Page 1

    BroadSoft Partner Configuration Guide Grandstream GXV31xx IP Multimedia Phone GXP21xx/GXP14xx Enterprise IP Phone March 2011 Document Vers ion 1.4 1297 Beacon Street, 2nd Floor Brookline, MA 02446 USA Voice: (617) 566-9300 Fax: (617) 249-1987 WWW.GRANDSTREAM.C OM[...]

  • Page 2

    GRANDSTREAM GX P21XX/GXV3140/GX V3175 SERIES PHO NES 20-BD5320-00 © 2011 GRANDSTREA M. PAGE 2 OF 45 BroadWorks ® Guide Copyright Notice Copyrig ht © 2 011 Grandst ream Networks, Inc. All rights rese rved. Any technical docume ntation that is made av ailable by Grand stream Networks, Inc. is proprietary and confi dential and is con sid ered the c[...]

  • Page 3

    GRANDSTREAM GX P21XX/GXV3140/GX V3175 SERIES PHO NES 20-BD5320-00 © 2011 GRANDSTREA M PAGE 3 OF 45 Document Revision History Version Reason for Change 1.1 Introduced document for Grandstream GXP21xx/ GXP1 4xx/GXV31xx in validation with BroadWorks Release 17.0. 1.2 Edited and published document. 1.3 Added Device Management configuration instruction[...]

  • Page 4

    GRANDSTREAM GX P21XX/GXV3140/GX V3175 SERIES PHO NES 20-BD5320-00 © 2011 GRANDSTREA M PAGE 4 OF 45 T able of Content s 1  Ov erv ie w ............................................................................................................................... ........... 6  2  Interoperabili ty Status ...................................[...]

  • Page 5

    GRANDSTREAM GX P21XX/GXV3140/GX V3175 SERIES PHONES 20-BD5320-00 © 2011 GRANDSTREA M PAGE 5 OF 45 T able of Figures Figure 1 Shared Call Ap pearance Configuration ................................................................................ .... 18  Figure 2 System Default Tag Settings ........................................................[...]

  • Page 6

    GRANDSTREAM GX P21XX/GXV3140/GX V3175 SERIES PHONES 20-BD5320-00 © 2011 GRANDSTREA M PAGE 6 OF 45 1 Overview This document de scribes the co nfiguration proce dures require d for the Grandstream GXP21xx/GXP14xx/GXV31 xx phones to be intero perable with Broad Works. This includes the following Gran dstream phone mode ls:  GXP2100  GXP2110 [...]

  • Page 7

    GRANDSTREAM GX P21XX/GXV3140/GX V3175 SERIES PHONES 20-BD5320-00 © 2011 GRANDSTREA M PAGE 7 OF 45 2 Interoperability S tatus This section provides the known i nteroperability status of the Grandstream GXP21xx/GXV3140/GXV3175 with BroadWorks. This includes the version(s) tested, capabilities support ed and known issues. Interoperability testing val[...]

  • Page 8

    GRANDSTREAM GX P21XX/GXV3140/GX V3175 SERIES PHONES 20-BD5320-00 © 2011 GRANDSTREA M PAGE 8 OF 45 BroadWorks with t he intent to ensure intero perability suffici ent to support the B roadWorks feature set. The Supported column in the followin g table identifies th e Grandstream GXP21xx/GXV3140/GXV 3175’s supp ort for each of the items covered in[...]

  • Page 9

    GRANDSTREAM GX P21XX/GXV3140/GX V3175 SERIES PHONES 20-BD5320-00 © 2011 GRANDSTREA M PAGE 9 OF 45 BroadWorks SIP Access Devic e Interoperability Test Plan Support Table Test Plan Package Test Plan Package Items Supported Comments Diversion Header Yes History-Info Header No Advice of Charge Yes Meet-Me Conferencing NT BroadWorks Release 17sp3 featu[...]

  • Page 10

    GRANDSTREAM GX P21XX/GXV3140/GX V3175 SERIES PHONES 20-BD5320-00 © 2011 GRANDSTREA M PAGE 10 OF 45 BroadWorks SIP Access Devic e Interoperability Test Plan Support Table Test Plan Package Test Plan Package Items Supported Comments Call Forward Always Ring Splash No Call Forward Always Diversion Inhibitor No Call Center Agent Logon/Logoff No Call C[...]

  • Page 11

    GRANDSTREAM GX P21XX/GXV3140/GX V3175 SERIES PHONES 20-BD5320-00 © 2011 GRANDSTREA M PAGE 11 OF 45 BroadWorks SIP Access Devic e Interoperability Test Plan Support Table Test Plan Package Test Plan Package Items Supported Comments Incoming Invite Yes Video – Basic Video Calls Call Origination NA Call Termination NA Call Hold NA Call Waiting NA C[...]

  • Page 12

    GRANDSTREAM GX P21XX/GXV3140/GX V3175 SERIES PHONES 20-BD5320-00 © 2011 GRANDSTREA M PAGE 12 OF 45 3 BroadWorks Configuration This section id entifies the re quired Broad W orks device profile f or the Grand stream GXP21xx/GXV3140/GXV 3175 as well as any ot her unique B roadWorks co nfiguration required for interoperability with the Grandstream m [...]

  • Page 13

    GRANDSTREAM GX P21XX/GXV3140/GX V3175 SERIES PHONES 20-BD5320-00 © 2011 GRANDSTREA M PAGE 13 OF 45 Auto Configuration So ft Client Requires BroadWorks Call Wai ting Tone Advice of Charge Capable X Forwarding O verride Conference Device Music On Hold Device Requires BroadWorks Digi t Collection Requires MWI Subscriptio n Support Call Center MIME T [...]

  • Page 14

    GRANDSTREAM GX P21XX/GXV3140/GX V3175 SERIES PHONES 20-BD5320-00 © 2011 GRANDSTREA M PAGE 14 OF 45 4 GXP21xx/GXP14xx/GXV 31xx Configuration Grandstream GXP21xx/GX P14xx/GXV31xx can be co nfigured via we b GUI as well as via the Configuration Fi le through TFTP or HTTP/HTTPS. The GXP21xx/GXP14xx/GXV31xx ac cepts config uration files in XML format i[...]

  • Page 15

    GRANDSTREAM GX P21XX/GXV3140/GX V3175 SERIES PHONES 20-BD5320-00 © 2011 GRANDSTREA M PAGE 15 OF 45 4.1 System Level Configuration This section describe s system-wide config urat ion items that a re generally require d for each GXP21xx/GXP14xx/GXV31xx to work with BroadWorks. Subscriber-specific settings are de scribed in the ne xt section. Step Co[...]

  • Page 16

    GRANDSTREAM GX P21XX/GXV3140/GX V3175 SERIES PHONES 20-BD5320-00 © 2011 GRANDSTREA M PAGE 16 OF 45 4.2 Subscriber Level Configuration Parameters This section id entifies the dev ice-specific param eters, includi ng registration a nd authentication. These settings must b e uniq ue across devices to be matched with the settings for a Bro adWorks sub[...]

  • Page 17

    GRANDSTREAM GX P21XX/GXV3140/GX V3175 SERIES PHONES 20-BD5320-00 © 2011 GRANDSTREA M PAGE 17 OF 45 Subscriber BLF Configurati on Items (GXP21xx onl y) Step 2 Configure Multipurpose Key in Basic Settings page. Example: Key Mode = “eventlist BLF”; Account = “Account 1”; Name = “Jane”; UserID = “2405551000”; Configure a Multipurpose K[...]

  • Page 18

    GRANDSTREAM GX P21XX/GXV3140/GX V3175 SERIES PHONES 20-BD5320-00 © 2011 GRANDSTREA M PAGE 18 OF 45 4.3 Shared Call Appearance Configuration The Shared Call Ap pearance (SCA) feat ure allows t he administrator to add multiple locations to a give n line. Any of the locations can be used to origin ate or receive cal ls. When a call comes i n to an id[...]

  • Page 19

    GRANDSTREAM GX P21XX/GXV3140/GX V3175 SERIES PHONES 20-BD5320-00 © 2011 GRANDSTREA M PAGE 19 OF 45 4.3.1 Bob’s Phone Configuration The following steps are used to confi gure line 1 for Bob’ s phone. Thi s line rings when Bob is called, so it has Bob’s authentication information. Step Command Purpose Step 1 Configure Line Key 1 in Basic Setti[...]

  • Page 20

    GRANDSTREAM GX P21XX/GXV3140/GX V3175 SERIES PHONES 20-BD5320-00 © 2011 GRANDSTREA M PAGE 20 OF 45 4.3.2 Joe’s Phone Configuration The following steps are used to confi gure line 1 for Joe’ s phone. This line rings when Joe is called, so it has Joe’s auth entication informatio n. Step Command Purpose Step 1 Configure Line Key 1 in Basic Sett[...]

  • Page 21

    GRANDSTREAM GX P21XX/GXV3140/GX V3175 SERIES PHONES 20-BD5320-00 © 2011 GRANDSTREA M PAGE 21 OF 45 5 Device Management The BroadWorks Device Managem ent featur e provides t he capability to autom ate generation of devi ce configuration file s. Th is secti on identifies t he device mana gement capabilities su pported by the Gran dstream GXP21xx/GX [...]

  • Page 22

    GRANDSTREAM GX P21XX/GXV3140/GX V3175 SERIES PHONES 20-BD5320-00 © 2011 GRANDSTREA M PAGE 22 OF 45 BroadWorks Device Managem ent Interoperabili ty Test Plan Suppor t Table Test Plan Package Test Plan Package Items Supporte d Comments File Inspection Inspect System Config File NA Config files cannot be retrieved from phone. Inspect Device-Specific [...]

  • Page 23

    GRANDSTREAM GX P21XX/GXV3140/GX V3175 SERIES PHONES 20-BD5320-00 © 2011 GRANDSTREA M PAGE 23 OF 45 5.2.1.1 Create System Default Tags Browse to System Æ Resour ces Æ Device Management Tag Sets an d select the Syste m Default tag set . Add the system d efault tags in the follo wing table if they do n ot already exist. Tag Name Valid Settings Desc[...]

  • Page 24

    GRANDSTREAM GX P21XX/GXV3140/GX V3175 SERIES PHONES 20-BD5320-00 © 2011 GRANDSTREA M PAGE 24 OF 45 5.2.1.2 Create Device Type Specific Tags Browse to System Æ Resour ces Æ Device Management Tag Sets an d select Add to add a new tag set. Co nfigure the tag set nam e using the device name Grandstream G XP GXV Tags . Add the device type specific t [...]

  • Page 25

    GRANDSTREAM GX P21XX/GXV3140/GX V3175 SERIES PHONES 20-BD5320-00 © 2011 GRANDSTREA M PAGE 25 OF 45 Example: Figure 3 Configur ation Method 1: I mport Firmware files must be obtained fro m Grandstre am. The firmware file s are defined for the device profile type but the binaries are not in cl uded in the import. Comple te the steps in section 5.2.2[...]

  • Page 26

    GRANDSTREAM GX P21XX/GXV3140/GX V3175 SERIES PHONES 20-BD5320-00 © 2011 GRANDSTREA M PAGE 26 OF 45 The Standard Opti ons and Advanced O ptions should already be configured as specified in section 3.1 . This section identifies the required settings for Auto Configuration Optio ns and Devi ce Manag ement . 5.2.2.2.1.1 Configure Aut o Config uration [...]

  • Page 27

    GRANDSTREAM GX P21XX/GXV3140/GX V3175 SERIES PHONES 20-BD5320-00 © 2011 GRANDSTREA M PAGE 27 OF 45 Example Auto Co nfiguration Option s settings: Figure 4 Auto Co nfiguration Option s Settings 5.2.2.2.1.2 Configure Device Managem ent Options Modify the device profil e type Device M anagement Option s as direct ed in the table below. Note that thes[...]

  • Page 28

    GRANDSTREAM GX P21XX/GXV3140/GX V3175 SERIES PHONES 20-BD5320-00 © 2011 GRANDSTREA M PAGE 28 OF 45 Example Devi ce Management Option s se ttings : Figure 5 Device Management Opti ons Settings 5.2.2.2.2 Define Device Profile Type Files This section d escribes the BroadWorks Device Manage ment configur ation necessary to identify the config files an[...]

  • Page 29

    GRANDSTREAM GX P21XX/GXV3140/GX V3175 SERIES PHONES 20-BD5320-00 © 2011 GRANDSTREA M PAGE 29 OF 45 Parameters not identified in the following t able can norm ally be left as default s. Parameter Value Description/Notes Device Access File Format cfg%BWMACADDRESS%.xml This is the filename format the phone uses to request the file. Repository File Fo[...]

  • Page 30

    GRANDSTREAM GX P21XX/GXV3140/GX V3175 SERIES PHONES 20-BD5320-00 © 2011 GRANDSTREA M PAGE 30 OF 45 Example Devi ce-Spe cific Fil e settings: Figure 6 Device-Spec ific File Setting s 5.2.2.2.2.2 Static Files Static files are files such as firmware and media files th at are not configurable a nd/or do not make use of the dyna mic BroadWorks Devi ce [...]

  • Page 31

    GRANDSTREAM GX P21XX/GXV3140/GX V3175 SERIES PHONES 20-BD5320-00 © 2011 GRANDSTREA M PAGE 31 OF 45 gxp2100core.bin gxp2100prog.bin Grandstrea m GXP2110 gxp2110aux.bin gxp2110base. bin gxp2110boot.bin gxp2110core.bin gxp2110prog.bin Grandstrea m GXP2120 gxp2120aux.bin gxp2120base. bin gxp2120boot.bin gxp2120core.bin gxp2120prog.bin Grandstrea m GXV[...]

  • Page 32

    GRANDSTREAM GX P21XX/GXV3140/GX V3175 SERIES PHONES 20-BD5320-00 © 2011 GRANDSTREA M PAGE 32 OF 45 Parameters not identified in the following t able can norm ally be left as default s. Parameter Value Description/Notes Device Access File Format <file-name> Examples: gxv3170base.bin gxv3170boot.bin This is the filename the phone uses to reque[...]

  • Page 33

    GRANDSTREAM GX P21XX/GXV3140/GX V3175 SERIES PHONES 20-BD5320-00 © 2011 GRANDSTREA M PAGE 33 OF 45 Example Static File settings: Figure 7 Static File Settings 5.2.3 Create Device Profile Instance This sect ion describes how to create a BroadWorks devic e profile instan ce for an individual Grand stream phone. Device prof ile in stances are normall[...]

  • Page 34

    GRANDSTREAM GX P21XX/GXV3140/GX V3175 SERIES PHONES 20-BD5320-00 © 2011 GRANDSTREA M PAGE 34 OF 45 Parameter Value Description/Notes Identity/Device Profile Type <grandstream-device-profile-t ype> Example: Grandstream GXV3175 Select from the dropdown one of the Grandstream device profile types created in the previous sections. Authentication[...]

  • Page 35

    GRANDSTREAM GX P21XX/GXV3140/GX V3175 SERIES PHONES 20-BD5320-00 © 2011 GRANDSTREA M PAGE 35 OF 45 that when a unit is po wered up, it automatically contacts the Grands tream pro visioning se rver. The Grands tream provisio ning server th en redi rects the unit to the appropriat e BroadWorks XSP server. The unit reboots and sends furthe r HTTP/S p[...]

  • Page 36

    GRANDSTREAM GX P21XX/GXV3140/GX V3175 SERIES PHONES 20-BD5320-00 © 2011 GRANDSTREA M PAGE 36 OF 45  HTTP/HTTPS Password: BroadWorks Device Access Password Example: 123456  Upgrade Via: HT TP (or HTTPS)  Firmware Server Path: Device Manage ment server (XSP) device ad dress URL Example: xsp1.broadwor ks.net:80/dms/ Grandstream_G XV3175/ [...]

  • Page 37

    GRANDSTREAM GX P21XX/GXV3140/GX V3175 SERIES PHONES 20-BD5320-00 © 2011 GRANDSTREA M PAGE 37 OF 45 Appendix A: Sample GXP21xx/GXP14xx/GXV31xx Conf iguration Files NOTE : The following samples are examples and s hould be used as a reference only. DO NOT CUT AND PASTE THESE EXAMPLES TO GENERATE YOUR CONFIGURATION FILES. Use the configuration files o[...]

  • Page 38

    GRANDSTREAM GX P21XX/GXV3140/GX V3175 SERIES PHONES 20-BD5320-00 © 2011 GRANDSTREA M PAGE 38 OF 45 <!-- eventlist BLF URI --> <P134>%BWBLF-USER- 1%</P134> <!-- Special Featu re. 102 - BroadSoft -- > <P198>102</P198> <!-- Account 2 --> <!-- Account Activ e (In Use). 0 - no, 1 - yes --> <P401>1&l[...]

  • Page 39

    GRANDSTREAM GX P21XX/GXV3140/GX V3175 SERIES PHONES 20-BD5320-00 © 2011 GRANDSTREA M PAGE 39 OF 45 <!-- Outbound Prox y --> <P503>%SBC_ADDRESS %</P503> <!-- DNS Mode. 0 - A Record, 1 - SRV, 2 - NAPTR/SRV. --> <P508>1</P508> <!-- SIP Registrat ion. 0 - no, 1 - yes - -> <P510>1</P510> <!-- Reg[...]

  • Page 40

    GRANDSTREAM GX P21XX/GXV3140/GX V3175 SERIES PHONES 20-BD5320-00 © 2011 GRANDSTREA M PAGE 40 OF 45 <P620>0</P620> <!-- eventlist BLF URI --> <P644>%BWBLF-USER- 4%</P644> <!-- Special Featu re. 102 - BroadSoft -- > <P624>102</P624> <!-- Account 5 --> <!-- Account Activ e (In Use). 0 - no, 1 -[...]

  • Page 41

    GRANDSTREAM GX P21XX/GXV3140/GX V3175 SERIES PHONES 20-BD5320-00 © 2011 GRANDSTREA M PAGE 41 OF 45 <P1802>%BWHOST-6%< /P1802> <!-- Outbound Prox y --> <P1803>%SBC_ADDRES S%</P1803> <!-- DNS Mode. 0 - A Record, 1 - SRV, 2 - NAPTR/SRV. --> <P1808>1</P1808> <!-- SIP Registrat ion. 0 - no, 1 - yes - -[...]

  • Page 42

    GRANDSTREAM GX P21XX/GXV3140/GX V3175 SERIES PHONES 20-BD5320-00 © 2011 GRANDSTREA M PAGE 42 OF 45 GXV31xx Phone-Specific File: cfg%BWMACADDRESS%.xml NOTE : This is an example file and should be used for reference only. <?xml version="1.0" en coding="UTF-8" ?> <!--GXV3140/GXV3175 Br oadSoft XML Provisioni ng Configurat[...]

  • Page 43

    GRANDSTREAM GX P21XX/GXV3140/GX V3175 SERIES PHONES 20-BD5320-00 © 2011 GRANDSTREA M PAGE 43 OF 45 <P350>100</P350> <!-- Account 2 --> <!-- Account Activ e (In Use). 0 - no, 1 - yes --> <P401>1</P401> <!-- Account Name. Cannot be empty. --> <P417>A %BWDN-2%</ P417> <!-- SIP User ID - -> &[...]

  • Page 44

    GRANDSTREAM GX P21XX/GXV3140/GX V3175 SERIES PHONES 20-BD5320-00 © 2011 GRANDSTREA M PAGE 44 OF 45 <P504>%BWLINEPORT- 3%</P504> <!-- Authenticate ID --> <P505>%BWAUTHUSER- 3%</P505> <!-- Authenticate password --> <P506>%BWAUTHPASSW ORD-3%</P506> <!-- Display Name (John Doe) --> <P507>%BWC[...]

  • Page 45

    GRANDSTREAM GX P21XX/GXV3140/GX V3175 SERIES PHONES 20-BD5320-00 © 2011 GRANDSTREA M PAGE 45 OF 45 References [1] Grandstream Networks, Inc. 2011. GXP21xx/GXP14xx/GXV31xx User Manual . Available from Gran dstream at: http://www.grandstream.com /support/gxp_serie s/general/docume nts/gxp21xx_u serm anual_engl ish.pdf , http://www.grandstream.com /s[...]