HP Color LaserJet 2500 manuel d'utilisation

hp color L ase rJet 2 5 00 ser i es hp color L aserJet 2 5 00 se r i es use cop y r ight © 200 3 Hew l ett -P ack ard C ompan y pr inted in U S A www .hp .com C9 7 06 -909 60 *C9706-90960* *C9706-90960* Sp ine thi ckne ss = . 312 5 inc hes[...]

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HP Color LaserJet 2500 ser ies pr inter User guide[...]

Hewlett-P ackard Company 11311 Chinden Boulev ard Boise, Idaho 83714 U .S .A. Copyright and License ©Copy right Hewlett-P ackard Company 2003 All Rights Reser v ed. Except as allowed b y copyright la ws or herein, reproduction, adaptation, or translation without prior written permission is prohib ited. A user of the Hewlett-P ac kard printer assoc[...]

ENWW 3 HP Customer Care T elephone support HP provides free telephone suppor t during the warranty period. When y ou call, y ou will be connected to a responsiv e team w aiting to help y ou. F or the telephone n umber f or your count r y/region, see the f ly er that shipp ed in the bo x with the product. Bef ore calling HP , ha v e the f ollo wing [...]

4 ENWW[...]

ENWW Contents 5 Contents HP Custom er Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 1 Printer basics Introductio n . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Printer config urations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

6 Contents ENWW 3 Managing the printer Introductio n . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55 Special pa ges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56 HP Color Lase rJet 2500 Toolbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

ENWW Contents 7 Appendix C Print media specifications Introductio n . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123 General g uidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124 Tray specifica tions . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

8 Contents ENWW[...]

ENWW Chapter 1 Pr inter basics 9 1 Pr inter basics Intr oduction This section pro vides inf ormation about the f ollo wing topics: ● “ Printer configurat ions ” on page 10 ● “ Printer features ” on page 11 ● “ Printer p ar ts ” on page 13 ● “ Software and suppor ted op erating systems ” on page 17 ● “ Softw are f or Wind[...]

10 Printer basics ENWW Printer configurations Thank y ou f or purchasi ng the HP Color LaserJet 2500 series pr inter . This printer is av ailab le in the configur ations described below . HP Color LaserJet 2500L The HP Color LaserJet 2500L printer is a fou r-color laser printer that prints at 16 pages per minute (ppm) in blac k and white, and 4 ppm[...]

ENWW Chapter 1 Printer basics 11 Printer features Color prin ting ● Capable of laser printing in full color using the four process colors: cy an, magenta, yellow , and bla ck . F ast pr int speed ● Prints A4/letter-size paper at 16 ppm f or blac k or 4 ppm f or color . Excellent pr int quality ● T rue 600 by 600 dots per inch (dpi) te xt and [...]

12 Printer basics ENWW Networ king ● The 2500L and 2500 models provide an EIO slot for an optional HP Jetdirect pr int ser ver card f or f ast and easy connectivity . (The 2500n and 250 0tn models include the HP Jetdirect pr int ser ver card.) ● All common network protocols such as Ether net, T oken Ring, and LocalT alk are a v ailable using HP[...]

ENWW Chapter 1 Printer basics 13 Printer par ts Bef ore using th e pr inter , f amiliarize yourself with the pa r ts of the pr inter . Po w e r s witch Control panel To p c o v e r T op output bin Tr a y 1 Optional tra y 2 (2500, 2500n , and 2500tn) Interface por ts Control panel Po w e r connector Rear output door[...]

14 Printer basics ENWW Interface por ts All 2500 series pr inters hav e two interface por ts: an IEEE-1284B parallel por t and a USB por t . The 2500L and 2500 models also contain an EIO slot f or installing an optional HP Jetdirect pr int ser ver card. T o order , see “ Accessories and ordering info r mation ” on page 24 , or contact your loca[...]

ENWW Chapter 1 Printer basics 15 Contr ol panel features The printer contains the f ollo wing lights and b uttons on its control panel: The lights and b uttons are arranged into tw o main gr oups: Supplies Sta tus (top) and Printer Status (bottom). T o interpret and troub leshoot control panel light messages, se e “ Resolving control panel messag[...]

16 Printer basics ENWW Understanding Printer Status The printer has tw o b uttons and thr ee lights to in dicate and cont rol the printer status . T o inter pret and troub leshoot cont rol panel light messages , see “ Resolving control pa nel messages ” on page 71 . Cancel Job b utton ● When the Ready light is blinking, pre ssing ( C ANCEL J [...]

ENWW Chapter 1 Printer basics 17 Software and suppor ted operating systems F or easy pr inter setup and access to the full range of p rinte r f eatures, HP st rongly reco mmends that you install the softw are provided. Not all software is a v ailab le in all languages. See the getting star ted guid e f or installation instr uctions, and see the Rea[...]

18 Printer basics ENWW Software f or Windo ws When y ou install the softw are f or Windows , y ou can directly conne ct the printer to a computer using a USB or par allel cab le or y ou can connect the printer to the network using an opti onal HP Jetdirect print ser ver card. Diff erent software is av ailable dep ending on the type of installation [...]

ENWW Chapter 1 Printer basics 19 Embedded W eb server When the p rinte r is directly co nnected t o a comput er , t he embedd ed Web ser v er is supp or ted fo r Windows 98 and lat er . When the printer is connected to the netw ork, the embedded W eb server is suppor ted f or Windo ws 95 and later , Mac OS 8.6 and later , UNIX, Lin ux, and OS/2. Wi[...]

20 Printer basics ENWW Software f or Macintosh F or Mac OS 8. 6 to 9. x , the Apple LaserWriter 8 driv er m ust be installed to use t he PPD file. Use the Apple LaserWriter 8 driv er that came with y our Macinto sh. F or Mac OS X, use Print Center to print . The pr inter includ es the follo wing soft ware f or Macintosh computers. PPDs (Mac OS 8.6 [...]

ENWW Chapter 1 Printer basics 21 Software tips Ho w do I gain access to printer features? Printer f eatures are av ailable in t he printer driver . Some f eatures such as cu stom paper sizes and page orientation might also be a v ailab le in the prog ra m you ar e using to create a file . Change settings in th e progr am, if possib le, because chan[...]

22 Printer basics ENWW Uninstalling the printing software Uninstall softw are using the directions be low f or your opera ting system. Uninstalling software f or Windows The printer comes with an uninstall utility that you can use to select and remov e any or all of the Windows HP printing system comp onents from y our computer . T o uninstall soft[...]

ENWW Chapter 1 Printer basics 23 Uninstalling software f or Macintosh T o remov e the pr inting software from your Macint osh, drag the H P LaserJ et folder and PPDs to the T rash. F or Mac OS 8.6 to 9. x : The PPDs are located here: Macintosh HDSystem F olderExtensionsPrinter Descriptions. F or Mac OS X : The PPDs are loc ated here: Macintosh H[...]

24 Printer basics ENWW Accessories and or dering inf ormation The f ollo wing list of accessories was current at the ti me of printing. Ordering inf ormation and av ailability of the ac cessories might change dur ing the life of the printer . For the most current ordering inf ormation, visit: ● Nor th America: http://www .hp .com/go/ordersupplies[...]

ENWW Chapter 1 Printer basics 25 Optional tra y 3 500-sheet input tray f or letter and A4 siz es. Only one 500- sheet tra y can be installed. Y ou must hav e a 250-sheet optional tra y 2 installed to install an optional tra y 3. Note: This tra y is included with the 2500tn model. C9699A P aper and other print media HP LaserJet paper Premium HP-bran[...]

26 Printer basics ENWW[...]

ENWW Chapter 2 Printing tasks 27 2 Pr inting tasks Intr oduction This section pro vides inf ormation about common printing tasks. ● “ Choosing paper and ot her print media ” on pa ge 28 ● “ Loading tr a ys ” on page 31 ● “ Printing a job ” on page 34 ● “ Choosing an ou tput locati on ” on page 42 ● “ Printing on special [...]

28 Printing tasks ENWW Choosing paper and other print media The printer models come with input tra ys as specified below . ● The 2500L comes with on e input tra y (tra y 1). Y ou can add one optional tra y 2 (250-sheets) and one optional tr a y 3 (500-sheets) . Optional tr a y 2 must be installed to install optional tra y 3. ● The 2500 and 2 50[...]

ENWW Chapter 2 Printing tasks 29 Suppor ted print media f or tra y 1 T ra y 1 holds up to 125 sheets of paper or up to 10 env elopes. See “ Loading t ra y 1 ” on page 31 . Suppor ted sizes T ra y 1 adjusts for sizes from 76 b y 127 mm (3 b y 5 inches) to a legal- size sheet of 216 by 356 mm (8.5 b y 14 inches). See “ T ra y specifications ”[...]

30 Printing tasks ENWW Suppor ted print media f or optional tra y 3 Optional tr a y 3 holds up to 500 shee ts of paper . See “ Loading optional tr a y 3 ” on page 33 . CA UTION Load only paper in option al tra y 3. Other types of print media, such as labels or g ra yscale transparencies, might jam if pr inted fro m optional t ra y 3. Suppor ted[...]

ENWW Chapter 2 Printing tasks 31 Loading tra ys Load special print media such as en v elopes , labels, and gr a yscale tr ansparencies , in tra y 1 only . Load only paper in op tional tr a y 2 or optional tr a y 3. Loading tra y 1 T ra y 1 (the multipur pose tray) holds up to 12 5 sheets of paper o r other print media, or it holds up to 10 en v elo[...]

32 Printing tasks ENWW Loading optional tra y 2 Optional tr a y 2 suppor ts standard-siz e paper only . P aper includes av erage-we ight letterhea d and prepun ched paper . F or a dditional inf ormation about letterhea d and prepunched paper , see “ Printing on letterhead or preprinted f orms ” on page 47 . CA UTION Print special print media su[...]

ENWW Chapter 2 Printing tasks 33 Loading optional tra y 3 The optional tr a y 3 supports A4- and letter-size paper . Optio nal tra y 3 suppor ts only paper , bu t paper includes a v era ge-weight le tterhead and prepunched paper . F or additional inf or mation about letterh ead and prepunched pap er , see “ Printing on letterh ead or pre printed [...]

34 Printing tasks ENWW Printing a job This section pro vides basic printing instructions. When making changes to printing setting s, there is a hierar ch y to how chan ges are prioritized. (Note t hat the names of commands and dialog bo xes m ight v ary depending on y our pro gram. ) ● “P age Setup” dialog bo x. This dia log bo x opens when y[...]

ENWW Chapter 2 Printing tasks 35 T o print from Windo ws 1 Mak e sure paper is loaded in the printer . 2 On the File menu, click Pag e S e t u p or a similar command. Ensure that the settings are correct for this document. 3 Fr o m t h e File menu, clic k Print , Print Setup , or a similar command. The Print dialog box opens . 4 Select this printer[...]

36 Printing tasks ENWW T o print from Macintosh 1 Mak e sure paper is loaded in t he printer . 2 On the File menu, clic k Pa g e S e t u p . 3 Make sure that this pr inter is s elected in th e Format for po p-up menu. 4 Select the size of paper onto which you are print ing. 5 Select the Orie ntation and Scale , if necessar y , and click OK . 6 On t[...]

ENWW Chapter 2 Printing tasks 37 Gaining access to printer driver settings This section lists the common printing f eatures that are co ntrolled through th e printer dr iv er . (The printer driver is the softw are component y ou use to send print jobs to the pr inter .) Y ou can change settings te mporarily f or the print jobs that y ou print while[...]

38 Printing tasks ENWW Features in the printer driver Some printer drivers and some oper ating systems do not suppor t all printer fe atures. Use the PCL 6 printer driver to tak e full adv antag e of all the printer f eatures , as listed belo w . The Windows directions in the f ollowing sections assume that y ou are u sing the PCL driv er . In the [...]

ENWW Chapter 2 Printing tasks 39 Setting a custom paper size Use the Custom P aper f eature to set up the printer to print to sizes ot her than standa rd ones. ● Windo ws: T r y to set this se tting from on e of these locations , in this order: the Pa g e S e t u p dialog bo x in the progra m, the Print dialog bo x in the prog ram, or the Pa p e [...]

40 Printing tasks ENWW Printing m ultiple pages on one sheet of paper (N-up printing) N-up printing is the ability to pr int multiple pages on one sheet of paper . The pages will appear decreased in size . Y ou can specify up to nine pages per sheet, and they will be arranged on the sheet as sho wn below if you use t he def ault arr angement. Y ou [...]

ENWW Chapter 2 Printing tasks 41 Printing on different paper f or the first page Printing on diff erent pa per f or the first page is useful if y ou are printing a letter f or e xample th at uses letterhead on the f irst page and plain sheet s f or the subseq uent pages . The siz e f or all pages of the print job must be the same in the printer dri[...]

42 Printing tasks ENWW Choosing an output location The printer comes with the to p output bin and a rea r output door f or pr inting to a str aight-throu gh paper path. Print jobs emerge fr om the top output bin wh en the rear output door is closed. Print jobs emerge from t he back of the printer when the rear outpu t door is open. ● Use the top [...]

ENWW Chapter 2 Printing tasks 43 Printing on special print media Printing speeds might be automatica lly reduced when printing on an y special-siz ed print media. Printing on en velopes Load en v elopes into tr a y 1 only . ● The weig ht of the en v elope paper sh ould not e xce ed 105 g/m 2 (24 lb). ● Mak e sure en v elopes are undamage d and [...]

44 Printing tasks ENWW Printing on labels F ollow the guidelines here f or using labels. See “ Print media specifications ” on page 123 fo r more details . CA UTION T o av oid damaging the p rinter , use only labels recommended f or laser printers. T o pre v ent serious jams, a lwa ys use tra y 1 to print labels an d alwa ys use the straight -t[...]

ENWW Chapter 2 Printing tasks 45 Printing on gra yscale transparencies The pr inter suppo r ts pr inting in gra yscale on gra yscale or c olor transparencies . (Gra yscale transp arencies are usually less e xpensive .) See “ Gr a yscale tr ansparencies ” on pa ge 132 fo r more details. CA UTION T o av oid damaging t he printer , use only transp[...]

46 Printing tasks ENWW Printing on custom-sized print media or cardstoc k P ostcards, 3-b y-5-inch (inde x) cards , and ot her custom-siz ed print media can be printed from tra y 1. The minimum siz e is 76 by 127 mm (3 by 5 inches) and the maximum siz e is 216 b y 356 mm (8.5 b y 14 inches). ● Alw a ys inser t the shor t edge first into tra y 1. [...]

ENWW Chapter 2 Printing tasks 47 Printing on letterhe ad or preprinted f orms This section sho ws ho w to orient letterhead or pr eprinted f or ms when you are printing only on one side . F or duple x (tw o-sided printing) orientation, see “ Printing on both sides (duple xing manually) ” on page 48 . ● Orient paper as sho wn below . Orientati[...]

48 Printing tasks ENWW Printing on both sides (duple xing manuall y) T o pr int on both sides of the paper , y ou will hav e to go to the printer and reinser t the paper manually after the first side has printed. CA UTION Do not print on both sides of labels , tran sparencies , or v ellum. Damage to the printer and jams might result. T o duplex man[...]

ENWW Chapter 2 Printing tasks 49 Canceling a print job A print job can be stopped from a prog ram, f rom a print queue, or fro m the ( C ANCEL J OB ) but ton on the printer . ● If the printer has not star ted printing, first try to cancel the job within the prog ram that sent the print job . ● If the print job is waiting in a print queue or pri[...]

50 Printing tasks ENWW Using color This printer off ers g reat color as soon as y ou set it up . It provides a combin ation of automatic color f eatur es to gener ate e xcellent color results f or the general user , plus sophisticated tools f or the e xper ienced c olor user . The printer pro vides carefully designed and tested color ta bles to pro[...]

ENWW Chapter 2 Printing tasks 51 HP ColorSmart The A utomatic color sett ing (HP ColorSmar t) enable s optimal color output automa tically fo r div erse types of documents. This f eature utiliz es object tagging that allows optimal color and halftone settin gs to be used f or diff erent objects (te xt, g raphics , and images) on a pag e. The printe[...]

52 Printing tasks ENWW Manual Options If you select Man ual , you can individually adjust the Halftoning, Neutral Gra ys , Edge Control, and RGB Color option s f or each of the major ele ments: te xt, g raphics , and photo graph s. Halftone options Halftone options a ff ect the resolution an d clarity of your color out put. Y ou can independent ly [...]

ENWW Chapter 2 Printing tasks 53 Matching color s The proc ess of match ing pr inter ou tput color t o your monitor is qu ite complex because pr inters and computer mon itors use diff erent methods of pro ducing color . Monitors displa y colors by light pix els using an RGB (red, green, b lue) color pr ocess, b ut printers print colors using a CMYK[...]

54 Printing tasks ENWW[...]

ENWW 3 Managing the printer 55 3 Managing the pr inter Intr oduction This pr inter comes w ith sev eral software tools that help you monitor , troubleshoot problems with, and maintain the printer . The softw are tools are : ● “ Special pages ” on page 56 ● “ HP Color LaserJet 2500 T oolbox ” on page 58 ● “ Using the embedded W eb se[...]

56 Managing the printer ENWW Special pages Special pages reside within the memory of the printer . These pages help y ou to diagnose and solv e prob lems with the printer . Note If the printer language w as not correctl y set during installation, y ou can set the language man ually so that the pages print in one of the suppor ted languages . Change[...]

ENWW 3 Managing the printer 57 Supplies Status page The Supplies Status page list s the remaining lif e of HP pr int car tridges and HP imaging drums. It also lists the estima ted pages rema ining, number of pag es print ed, and othe r supplies inf ormation. Y ou can print a Supplies Status page fr om the printer or the embed ded W eb server . T o [...]

58 Managing the printer ENWW HP Color LaserJet 2500 T oolbo x HP Color LaserJet 25 00 T oolbox is only suppor ted f or Windo ws 98 and l ater . Y ou must ha v e perf or med a complete sof tware installation to use the H P Color Lase rJet 2500 T oolbox. Y ou can v iew the HP Color LaserJ et 2500 T o olbox when the pr inter is direc tly connec ted to[...]

ENWW 3 Managing the printer 59 T roubleshooting tab This section of the na vigation bar cont ains links to the inf or mation pages of the printer . (Some of these pages are also a v ailable from other sources, su ch as the embedded W eb ser ver or the printer itself.) F rom this section, you can vie w the f ollowing pages: ● Control P anel Help. [...]

60 Managing the printer ENWW Using the embedded W eb server When the printer is directly connected t o a computer , the embedded W eb ser ver is supported f or Windows 98 and late r . When the printer is connected t o the netw ork, the embedded W eb ser ver is suppor ted f or Windo ws 95, Mac OS 8.6 an d later , UNIX, Linu x, and OS/2. The embedded[...]

ENWW 3 Managing the printer 61 Inf ormation tab The Inf ormation pages group co nsists of the f o llowin g pages. ● Devi ce Status. This page displa ys the printer status an d shows t he lif e remaining of HP supplies , with 0 percent repres enting that a supply is empty . The page also sho ws the type and siz e of print media set f or each tr a [...]

62 Managing the printer ENWW Netw orking tab This tab allo ws the network administrat or to control netwo rk-related settings f or the printer when it is connected to an IP-based network. This tab will not appear if the pr inter is directly connected to a computer , or if the printer is connected t o a network using an ything other tha n an HP JetD[...]

ENWW 3 Managing the printer 63 Using Printer Status and Aler ts Print er Status an d Aler ts is only su ppor ted for Windows 98 and later . The Pr inter Stat us and Aler ts so ftware is av ailable to users of both n etworked and dire ctly connected printers . This softw are allo ws you to vie w the embedded W eb ser ver inf or mation f or a par tic[...]

64 Managing the printer ENWW[...]

ENWW Chapter 4 Prob lem solving and maintena nce 65 4 Prob lem solving and maintenance Intr oduction This troub leshooting inf or mation is organized to help you resolv e printing problem s. Choose the general t ype of prob lem from the f o llowing list. ● There is a jam in the pr inter . See “ Clearing jams ” on page 66 . ● Printer lights,[...]

66 Problem solving and maintenance ENWW Clearing jams Occasionally , paper or other print media can become jammed during a print job . Some causes include: ● Input tra y s are loaded improper ly or ov erfilled. ● T ray 2 or optional tray 3 is remov ed dur ing a pr int job. ● The top cov er is o pened during a print job . ● T oo many sheets [...]

ENWW Chapter 4 Prob lem solving and maintena nce 67 T o clear jams fr om inside the printer CA UTION Jams in this area m ight res ult in loo se toner on the pa ge. If you get toner on y our clothes or hands, w ash them in cold w ater . (Hot water will set the toner into the fabric.) 1 Open the top co v er . 2 Remo v e the imagin g drum by pushing i[...]

68 Problem solving and maintenance ENWW T o clear jams fr om input areas 1 Open tr a y 2 or optional t ra y 3 to e xpose the jam. 2 Complete one of these steps: ● If the jam has already partia lly entered the printer , see “ To c l e a r jams from in side the pr inter ” on page 67 . ● If the jam is only in the input tray, remove the jam by [...]

ENWW Chapter 4 Prob lem solving and maintena nce 69 T o clear jams fr om output areas CA UTION Ja ms in these areas might result in loose toner o n the page. If you get toner on your clothes or hands , w ash them in cold water . (Hot water will set the to ner into the f abr ic.) 1 Complete on e of thes e steps: ● If the paper is no t almost compl[...]

70 Problem solving and maintenance ENWW 6 Gr asp the fuser handles and pu ll to remov e the fuser from the printer . W ARNING! The par ts on the internal surf ace of the fuser are v er y hot. T o av oid bu r ning you rself , do not touch t hose par ts. 7 Using both ha nds, slo wly and ste adily remo ve any pape r from inside the pr inter . Then, ca[...]

ENWW Chapter 4 Prob lem solving and maintena nce 71 Resolving contr ol panel messa ges Printer status is indicated by light patterns on the control panel. T wo sets of lights are on the control panel: Suppl ies Status lights and Printer Status lights: The lights can be in an y one of the f ollo wing states: See the f ollo wing inf ormation to inter[...]

72 Problem solving and maintenance ENWW Supplies Status lights This section describes the meaning of the pa tter ns f or the lights in the Supplies Stat us area. Inf ormation about supplies also appears in the Printer Status and Alerts software, the embedded W eb server , and the HP Color LaserJet 2500 T oolbo x. (F or more inf or mation, see “ M[...]

ENWW Chapter 4 Prob lem solving and maintena nce 73 Blac k print cart ridge is empty or missing The blac k print-car tridge light is blinking. The printer stops pr inting. The print car tr idge is empty or missing, or the pr inter cannot detect the pr int car tr idge correctly . Y ou must replace the pr int car tr idge before the prin ter can conti[...]

74 Problem solving and maintenance ENWW Blac k print car tridge is a non-HP print car tridge CA UTION: If you continue printing once this pr int car tr idge is empty , damage to the pr inter can occur . See “ Hewlett-P ackard limited warr anty statement ” on page 106 . The blac k print-car tridge lig ht is blinking and the Attention light is on[...]

ENWW Chapter 4 Prob lem solving and maintena nce 75 Printer Status lights The f ollo wing section describes the meaning of th e light patterns in the Pr inter Status area. Inf or mation ab out the pr inter status als o appears in the P rinter Status and Aler ts software and the embedded W eb ser ver . (F or more inf ormation, see “ Managing the p[...]

76 Problem solving and maintenance ENWW Attention with Ability to Continue The Attention light is blinking and the Go light is on. The printer stops pr inting. The message appears in these situations: ● Manual feed with pause. Someone sent a ma nual f eed job and the printe r is waiting f or the special paper . Load paper into tra y 1, and if the[...]

ENWW Chapter 4 Prob lem solving and maintena nce 77 Secondary light patterns for Printer Status lights This section describes the secondar y light patterns that you can displa y when you e xperience a Attention with Ability to Continue state or an Accessor y error . Each of these errors has its own set of secondary light patterns, so a section is i[...]

78 Problem solving and maintenance ENWW 22 Buffer Overflow err or The Ready l ight and Go light are on. Press ( G O ) to try to pr int a por tion of th e job . ● The connection between the pr inter and the computer is loose. Check the connection to ensure that it is secure. ● The cable is malfunctioning. T r y using a different, high-quality US[...]

ENWW Chapter 4 Prob lem solving and maintena nce 79 Secondary light patterns for Accessory error s This section describes the secondar y light patterns that you ca n displa y when y ou e xper ience an Accessor y error (Attention light , Ready light, and Go light are b linking). 8x.yyyy EIO err or The Attention light is blinking. There is a prob lem[...]

80 Problem solving and maintenance ENWW Solving print-quality pr ob lems If y our document is printing b ut the quality is not what y ou e xpected, star t by using the print- quality checklist Print-quality chec klist General print-quality problems can be solved b y f ollowing the chec klist below . 1 Chec k the printer driver to make sure y ou are[...]

ENWW Chapter 4 Prob lem solving and maintena nce 81 Solving issues with all printed documents The e xamples belo w depict letter- size paper that has passed through the printer short-edge first. These e xamples illustrate problems that would aff ect all pages you print, whether y ou pr int in color or in b lac k only . The topics that f ollow list [...]

82 Problem solving and maintenance ENWW Light print or fade A v er tical streak or an incorrect or f aded color area appears on the page . ● The paper migh t not meet HP ’ s paper specifications (f or e xample, the pa per is too moist or too rough). See “ Print media specifications ” on page 123 . ● One or more print car tridges are low .[...]

ENWW Chapter 4 Prob lem solving and maintena nce 83 Gra y bac kgr ound The amount of bac k ground toner shading be comes unacceptab le . ● P erf orm a calibration. See “ Calibr ating the printer ” on page 100 . ● Use a diff erent paper with a lighter basis w eight. See “ Print media specifications ” on page 123 . ● Chec k the printer [...]

84 Problem solving and maintenance ENWW Repetitive defects on the fr ont Marks repeatedly appear on the printed side of the page a t e v en inter v als. ● In the printer driv er , select the Pa p e r tab and set T ype is t o match t he type of paper on which y ou are printing. Print speed might be slow er if y ou are using hea vy paper . For UNIX[...]

ENWW Chapter 4 Prob lem solving and maintena nce 85 Pa g e s k e w ● Make sure the pape r or other pr int media is lo aded corr ectly and that the gu ides are not too tight or too loose against the stac k. See “ Loadin g tra ys ” on page 31 . ● Chec k the paper type and quality . Use a diff erent paper , such as high-quality paper intended [...]

86 Problem solving and maintenance ENWW If the pr oblem is not resolved If the problem is not resolved, try th ese steps: 1 P erf orm a cleaning and calibration. See “ Cleanin g the printer ” on page 99 . 2 Print the Configur ation page and Supp lies Status page again . • If the pages print correctly , then the prob lem is with the prog ra m,[...]

ENWW Chapter 4 Prob lem solving and maintena nce 87 Solving issues with color documents This section describes issues that can occur when y ou pr int in color . Whenev e r you are e xperiencing color-related issues , calibra te the printer bef ore trying any other steps . See “ Calibrating the printer ” on page 10 0 . Only b lac k prints Only b[...]

88 Problem solving and maintenance ENWW Missing or incorrect color ● Y ou hav e changed the color setting s manually . Retur n the color sett ing to Automatic. See “ Changing color settings ” on page 39 . ● Y our print media does not meet the specification s f or this printer . Use a diff erent paper , such as a high-quality pa per intended[...]

ENWW Chapter 4 Prob lem solving and maintena nce 89 Resolving pr ob lems that generated message s This section helps resolv e problems that gener ated messages on the comp uter . Messages f or both Windows and Macintosh This section lists some common erro rs that only pro vide a simple message b ut no inf or m ation f or resolving the er ror . Erro[...]

90 Problem solving and maintenance ENWW Resolving pr ob lems that did not generate messages Begin b y using the troub leshooting chec klist. T roubleshooting c hecklist If the printer is not responding properly , complete the steps in the f ollowing chec klist, in order . If the printer does not pass a step , f ollow th e corresponding trou blesh o[...]

ENWW Chapter 4 Prob lem solving and maintena nce 91 8 Print a page from the HP Color LaserJet 2500 T oolbo x (Windo ws 98 and higher onl y). a If it prints, then the problem is with the printer driver. Try using one of the ot her printer drivers. Or, uninstall the prin ter driver (see “ Uninstalling the printing software ” on page 22 ) and re i[...]

92 Problem solving and maintenance ENWW Solving general printing prob lems In addition to the p roblems list ed in this section, see “ Solving common Mac intosh problems ” on page 97 if y ou are us ing a Macint osh comp uter and s ee “ Solving P ostScript (PS ) errors ” on page 96 if y ou are using se veral printer langua ges. Symptom P oss[...]

ENWW Chapter 4 Prob lem solving and maintena nce 93 Printer does not pull paper fr om tra y 2 or optional tray 3. The rear paper length guide (tra y 2) or the rear paper stop (optional tray 3) is set incorrectly . T o set the rear guides properly , see “ Loading optional tray 2 ” on page 32 or “ Loading optional tra y 3 ” on page 33 . The t[...]

94 Problem solving and maintenance ENWW P ages print, but all colors do not pr int or the pages are completely blank. If pages pr int comple tely blank, the file might hav e b lank pages. Check the file to mak e sure that it does not contain blank pages. A print car tr idge might be low or empty . Check the printer control panel for a Supplies Stat[...]

ENWW Chapter 4 Prob lem solving and maintena nce 95 The printer pr ints, but the te xt is wrong, garbled, or incomplete. The interf ace cable is loose or def ective . Disconnect the pr inter cable and reconnect it. T r y a pr int job you kno w works. If possible , attach the cab le and printer to another computer and tr y a pri nt job that you kno [...]

96 Problem solving and maintenance ENWW Solving P ostScript (PS) err ors The f ollo wing situations are specific to PS langua ge and might occur when se v eral printer languages are be ing used. Note T o receive a printed or an on-scre en message when PS errors occur , choose this option in the PS printer driver or the embe dded W eb server . Sympt[...]

ENWW Chapter 4 Prob lem solving and maintena nce 97 Solving common Macintosh pr oblems In addition to the pr oble ms listed in “ Solving genera l printing prob lems ” on page 92 , this section lists prob lems that can happen only when using the Mac OS , versions 8.6 to 9. x . Symptom P ossible Cause Solution Prob lems in the Chooser The printer[...]

98 Problem solving and maintenance ENWW Y our document is not printing with New Y or k, Genev a , or Monaco fonts. The pri nter might be substitu ting fo n t s . Select Options i n the Pa g e S e t u p dial og bo x to clear substituted f onts. USB Prob lems Y ou are una ble to print from a third-par ty USB card. This error occurs when t he softw ar[...]

ENWW Chapter 4 Prob lem solving and maintena nce 99 Cleaning the printer During the printing process, pa per , toner and dust par ticles can accumulat e inside the printer . Ov er time , this b uildup can cause print-quality prob lems such as toner specks or sme aring. This printer has a cleaning mode that can cor rect and pre vent these types of p[...]

100 Problem solving and maintenance ENWW Calibrating the printer The printer automati cally calibrates when a supply is ch anged and at se t intervals dete r mined b y the total n umber of pages the printer has printed. Y ou can change when the printer perf or ms automatic calibr ations using th e embedded W eb ser v er . Y ou can also calibrate th[...]

ENWW Chapter 4 Prob lem solving an d maintenance 101 Managing supplies F or wa rranty inf or mation about these supplies , see “ Limited w arr anty f or the print cartr idges and imaging dr um ” on page 107 . Supplies life The lif e of the imaging drum depends on the number of b lac k-only or color pag es that print jobs require . An HP Color L[...]

102 Problem solving and maintenance ENWW T o check and or der using the embedded W eb server 1 Open the emb edded W eb server . 2 On Information tab , clic k Device Status (on the left side of the window). Clic k Supplies Status to see more inf or mation, such as par t numbers . 3 If the p rint car tridges are lo w or empty , you can clic k Or der [...]

ENWW Chapter 4 Prob lem solving an d maintenance 103 HP policy on non-HP supplies He wlett-P ackard Comp any canno t recommend the use of non -HP supplies, either ne w or remanuf actured. Because the y are not HP pr oducts, HP cannot influence thei r design or control their quality . Ser vice or repairs required as a result of using a non-HP supply[...]

104 Problem solving and maintenance ENWW[...]

ENWW Appendix A Service and suppor t 105 A Ser vice and suppor t Intr oduction This section contains sup por t and ser vice information. ● “ Hewlett-P ackard limited wa rranty statement ” on page 10 6 ● “ Limited w arran ty f or the print car tr idges and imaging drum ” on page 107 ● “ A vailability of suppor t and ser vice ” on p[...]

106 Service and support ENWW Hewlett-P ac kard limited warranty statement 1. HP warrants to y ou, the end-user customer , that HP hardware and accessor ies will be free from defects in materials and workmanship after the date of purchase, f or the period specified abo v e. If HP receiv es notice of such def ects during the warranty period, HP will,[...]

ENWW Appendix A Service and suppor t 107 Limited warranty f or the print car tridges and imaging drum This HP product is wa rranted to be free from def ects in mater ials and workmanship during its useful lif e (end of lif e is indicated by a printer control panel low-lif e message). This wa rranty doe s not co v er product s that ha v e been modif[...]

108 Service and support ENWW A v ailability of support and ser vice Around the world, HP provides a v ariety of ser vice and suppor t options for purchase . A v ailability of these progr ams will vary depending upon your location. HP maintenance agreements HP has se v eral t ypes of maintenance ag reements that meet a wide range of su ppor t needs.[...]

ENWW Appendix A Service and suppor t 109 HP Express Exchange (U .S. and Canada onl y) This ser vice, a v ailab le f or an additional f ee, is an alternative to th e standard w arrant y and entails returning your printer f or repair . HP Express Exchange allo ws you t o receiv e a refurbished replacement unit and t hen return your def ective printer[...]

110 Service and support ENWW Repac king the printer If HP Customer Care determines that your printer needs to be returned to HP f or repair , f ollo w the steps belo w to repac k the printer bef ore shipping it. CA UTION Shipping damage as a result of inad equate pac king is the customer ’ s responsibility . T o repack the printer 1 Remo ve and r[...]

ENWW Appendix A Service and suppor t 111 Service information f o rm WHO IS RETURNING THE EQUIPMENT? Date: P erson to contact: ______ ______________ _________________ _____ Phone: __________ ______ Alter nate contact: ____________ _________________ _____________ Phone: __________ ______ Retur n shipping address: Special shipping instr uctions: WHA T[...]

112 Service and support ENWW[...]

ENWW Appendix B Specifications and re gulator y inf or mation 113 B Specifications and regulator y inf or mation Intr oduction This section contains inf or mation regarding printer specifications and required regulatory inf ormation. These topics are: ● “ Printer specifications ” on page 114 ● “ En vironmental Product Ste wardship progr a[...]

114 Specifications and regulatory information ENWW Printer specifications CA UTION P ower requirements are base d on the country/region where the printer is sold. Do not con v er t operating v oltages . This will damage the pr inter and void the product warr anty . Phys ical specificat ions HP LaserJe t 2500 without optional tra ys 2 and 3 HP Laser[...]

ENWW Appendix B Specifications and re gulator y inf or mation 115 En vironmental specifications Recomme nded Operating Storage T emperature (printer and print car tr idge) 20 ° to 27 ° C (68 ° to 81 ° F) 15 ° to 32.5 ° C (59 ° to 90.5 ° F) -20 ° to 40 ° C (-4 ° to 104 ° F) Relative humidity 20 to 70% 10 to 80% 95% or less Acoustic Emiss[...]

116 Specifications and regulatory information ENWW En vir onmental Pr oduct Stewar dship program Pr otecting the en vir onment Hewlett-P ackard Compan y is committed to providing quality products in an environmentally sound manner . This product has been desig ned with se v eral at tributes to minimiz e impacts on our environment . Ozone pr oductio[...]

ENWW Appendix B Specifications and re gulator y inf or mation 117 HP LaserJet printing supplies In many countries/regions, th is product's printing supplies (f or e xample , print car tridge, imaging drum) can be returned to HP through the HP Printing Supplies Returns and Recycling Progr am. An easy-to-use and f ree tak eback progr am is av ai[...]

118 Specifications and regulatory information ENWW Material safety data sheet Material Saf ety Data Sheets (MSDS) can be obt ained from the HP LaserJet Supplies w ebsite at http://www .h p .com/go/msds . Extended warranty HP Suppor tP ac k pro vides cov erage f or the HP hardw are pro duct and all HP supp lied internal components . The hardw are ma[...]

ENWW Appendix B Specifications and re gulator y inf or mation 119 FCC regulations This equipment has been tested an d f ound to comply with the limits f or a Class B digital de vice, pursuant to P ar t 15 of the FCC rules. These limit s are designed to provide reasonab le protecti on against harmful interf erence in a residential insta llation. Thi[...]

120 Specifications and regulatory information ENWW Regulatory statements Dec laration of Conf ormity according to ISO/IEC Guide 22 and EN 45014 Manufacturer's Name: Hewlett-P ackard Company Manufacturer's Address: 11311 Chinden Boulev ard Boise, Idaho 83714-1021, USA declares, that the product Product Name: HP Color LaserJet 2500L, 2500, [...]

ENWW Appendix B Specifications and re gulator y inf or mation 121 Laser safety statement The Center f or Devices and Radiological Health (CDRH) of the U .S . F ood and Drug Administr ation has implemented regulatio ns f or laser products manuf actured since A ugust 1, 1976. Compliance is mandat or y f or products markete d in the United States . Th[...]

122 Specifications and regulatory information ENWW Finnish laser statement LASER TUR V ALLISUUS LUOKAN 1 LASERLAITE KLASS 1 LASER APP ARA T HP Color LaserJet 250 0 -laser kirjoitin on k ä yt t ä j ä n kannalta turvallinen l uokan 1 laserlaite . Nor maalissa k ä yt ö ss ä kirjoittimen suojak otelointi est ää lasers ä teen p ää syn laittee[...]

ENWW Appendix C Print media specifica tions 123 C Pr int media specifications Intr oduction This section contain s specifications f or the paper and other print media y ou can use with the printer . The follo wing topics appear in th is section of the user guide: “ General guidelines ” on page 124 “ T ray specif ications ” on page 125 “ P[...]

124 Print media specifications ENWW General guidelines This printer accepts a v ariety of media, such as cut-sheet paper (including up to 100% recycled fiber content p aper), en v elopes , labels, gr a yscale tr ansparencies , and custom-siz e paper . Proper ties such as weight, composit ion, gr ain, and moisture content are impor tant fact ors aff[...]

ENWW Appendix C Print media specifica tions 125 T ra y specifications This section contain s inf ormation about the sizes , weight s, and capa cities of paper and oth er print media that each tr a y suppor ts. T r a y 1 specifications T ray 1 Dimensions 1 1. The printer supports a wide range of standard and custom sizes of print media. Check the pr[...]

126 Print media specifications ENWW Optional tra y 2 specifications Optional tra y 3 specifications Optional tr ay 2 (250-sheet tray) Dimensions 1 W eight Capacity 2 Letter 216 by 279 mm (8.5 by 11 in.) 60 to 105 g/m 2 (16 to 28 lb) 250 sheets of 75 g/m 2 (20 lb) paper A4 210 by 297 mm (8.3 by 11.7 in.) A5 148 by 210 mm (5.8 by 8.3 in.) B5 (ISO) 17[...]

ENWW Appendix C Print media specifica tions 127 P aper and print media This section contains inf or mation about specifications f or quality of paper , guidelines f o r paper usage, and guidelines f or paper storage . Specifications f or quality F or complete pape r specifications f or all HP LaserJet printers , see the HP La serJet Printer F amily[...]

128 Print media specifications ENWW Guidelines f or usage F or best re sults , make sure the paper is of good quality , and free of cuts , nic ks, tears, spots, loose par ticles, dust, wrinkles, v oids , and curled or bent edges . F or best qua lity color printing, use a smooth type of paper . Generally , the smoother the paper , the better the res[...]

ENWW Appendix C Print media specifica tions 129 Printing and storage en vironment Ideally , the printing and paper-stor age en vironment should be at or near room tempera ture, an d not too dry or too humid. Remember that paper is h ygroscopic; it absorbs and loses moist ure rapidly . Heat works with humidity to damage paper . Heat causes the moist[...]

130 Print media specifications ENWW En velopes Use only tra y 1 to pr int en ve lopes. Sele ct the type of en v elope y ou are using fr om the Print dialog bo x or the printer driv er . F or UNIX, Linux, an d OS/2, this f eature is a v ailab le in the embedded W eb ser ver if the printer is connected to the netw ork. In your program, set the margin[...]

ENWW Appendix C Print media specifica tions 131 En velopes with double side-seams Doub le side-seam construction has v ert ical seams at both ends of t he en ve lope rather t han diagonal seams . This style might be more lik ely to wrinkle. Be sur e the seam e xtends all the w a y to the cor ner of the env elope as illustrated below . En velopes wi[...]

132 Print media specifications ENWW Labels Select the type of label y ou are using f rom the Print dialog bo x or the printer driver . F or UNIX, Linux, an d OS/2, this f eature is a v ailab le in the embedded W eb server if the printer is connecte d to the networ k. CA UTION T o av oid damaging the p rinter , use only labels recommended f or laser[...]

ENWW Appendix D W o rking with memor y and print ser v er cards 133 D W or king with memor y and pr int ser v er cards Intr oduction This section pro vides inf ormation about the f ollo wing topics: ● “ Printer memor y ” on page 134 ● “ Installing memor y and fo nt DIMMs ” on page 135 ● “ Checking DIMM installation ” on page 13 7 [...]

134 Working with memory and print server cards ENWW Printer memory The printer has two dual inl ine memor y module (DIMM) slots f or upgrading with: ● ● DIMM-based a ccessor y f onts , macros , and patterns. Y ou might w ant to add more memory to the printer if you of ten print comple x gr aphics or PS documents , or use many downloaded f onts.[...]

ENWW Appendix D W o rking with memor y and print ser v er cards 135 Installing memory and font DIMMs Y ou can install more memory f or the printer , and y ou can also install a f ont DIMM to allow the prin ter to pr int cha racters f or languag es such as Chinese or the Cyrillic alphabet. CA UTION Static electr icity can damage DIMMs. When handling[...]

136 Working with memory and print server cards ENWW 7 Holding the DIMM by the edges as sho wn in the illustr ation, align the notche s on the DIM M with th e DIMM slot. 8 Firm ly press the DIMM straight into th e slot. Fir mly close th e locks on each side of the DIMM until the y snap into place. 9 Close the tw o DIMM doors . 10 Reconnect th e pow [...]

ENWW Appendix D W o rking with memor y and print ser v er cards 137 Chec king DIMM installation Check that the DIMM s are installe d correc tly and wor king. T o chec k DIMM installation 1 T ur n the pr inter on. Check that the Rea dy light is on after the p rin ter has go ne throug h the star tup sequence. If an error message ap pears , a DIMM mig[...]

138 Working with memory and print server cards ENWW Enabling memory If the printer has a new memo r y DIMM installed, all Windo ws users of the printer must set the printer driver to re cognize the ne wly adde d memor y . Macintosh compute rs automatically recognize new memor y . T o enable memory for Windo ws 1 On the Star t menu, point to Set tin[...]

ENWW Appendix D W o rking with memor y and print ser v er cards 139 Installing an HP Jetdirect print server card Y ou can install an optiona l HP Jetdirect print ser ver card in th e 2500L or 2500 model printer , which comes with an EIO slot. T o install an HP Jetdirect print server card 1 T ur n the pr inter off and disco nnect the po wer cab le a[...]

140 Working with memory and print server cards ENWW[...]

ENWW Index 141 Inde x Numerics 250-sheet tray. See tray 2 4-Color option 52 500-sheet tray. See tray 3 A accessories errors 76, 79 ordering 3 part numbers 24 acoustic emissions 115 Adaptive Halftoning options 52 adding paper 31 adhesive labels output path 42 printing 44 specifications 125, 132 agreements, maintenance 108, 118 alerts e-mail 61 HP Pr[...]

142 Index ENWW consumables availability 118 life expectancies 101 ordering 3 part numbers 24 recycling 117 specifications 114 status lights 15, 72 status page, printing 57 status, viewing with embedded Web server 61 continuable attention errors 76, 77 contracts, maintenance 108, 118 control panel accessory error lights 79 consumables status 72 ligh[...]

ENWW Index 143 F face down bin. See top output bin face up bin. See rear output door faded print 82 FCC statements 119 features color 50 drivers 38 printer 10 film, transparency. See transparencies first page, different 41 Fit to Page option 40 font DIMMs See also DIMMs enabling 138 installing 135 part numbers 24 settings 94 fonts included 11 troub[...]

144 Index ENWW models including 12 ordering 3 part numbers 24 troubleshooting 91 K keys, control panel 15 L labels output path 42 printing 44 specifications 125, 132 language documentation 25 embedded Web server 61 information pages 56 languages, printer errors 78 features 11 laser safety statements 121 LaserJet 2500 Toolbox calibrating printer 100[...]

ENWW Index 145 status, viewing with embedded Web server 60 troubleshooting 91 Neutral Grays options 52 noise specifications 115 non-HP print cartridges 103 nonvolatile memory (NVRAM) errors 78 not printing, troubleshooting 90, 93 N-up printing 40 NVRAM (nonvolatile memory) errors 78 O on/off switch 13 online customer support 3 online Help printer d[...]

146 Index ENWW status page, printing 57 status, viewing with embedded Web server 61 storage specifications 115 Print dialog box 34 print media. See media print quality HP ImageREt 2400 50 settings 41 specifications 11 troubleshooting 80 print servers configuring 62 EIO port errors 79 HP Printer Status and Alerts 17, 63 information page, printing 56[...]

ENWW Index 147 tray 1 125 tray 2 126 tray 3 126 skew, troubleshooting 85 slanted pages 85 slow printing, troubleshooting 92 smeared toner, troubleshooting 83 Smooth halftone option 52 software downloading 21 embedded Web server 60 features 38 HP Printer Status and Alerts 63 Macintosh, features 20 operating systems supported 17 settings, changing 37[...]

148 Index ENWW size specifications 114 troubleshooting 93 trays configuring 60 default 28 features 11 included 10 jams, clearing 68 loading 31 locating 13 media supported 29, 125 ordering 3 part numbers 24, 25 selecting 34, 38 troubleshooting 92 troubleshooting accessory errors 79 blank pages 94 calibrating printer 100 cleaning printer 59 color 87 [...]

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