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Multitech MT5600BAV.90 manuel d'utilisation

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  • Page 1

    MT5600BA/BL Series MT5600BA–V .92 MT5600BA–V .90 MT5600BL–V .90 Data/Fax Modem User Guide[...]

  • Page 2

    MultiModemII User Guide MT5600BA–V.92, MT5600BA–V.90, MT5600BL–V.90 P/N S000276B Revision B ©2002 by Multi-Tech Systems, Inc. All rights reserved. This publication may not be reproduced, in whole or in part, without prior expressed written permission from Multi-Tech Systems, Inc. Multi-Tech Systems, Inc. makes no representations or warrantie[...]

  • Page 3

    Contents 3 MT5600BA/BL Series User Guide T able of Contents Chapter 1 - Description and Features .................................................................................. 5 Product Description ........................................................................................................ 5 Features ................................[...]

  • Page 4

    Contents 4 MT5600BA/BL Series User Guide Chapter 7 - Troubleshooting ............................................................................................... 4 1 None of the Indicators Light ........................................................................................ 4 1 The Modem Does Not Respond to Commands ....................[...]

  • Page 5

    5 Chapter 1 - Description and Features MT5600BA/BL Series User Guide Chapter 1 - Description and Features Congratulations on your purchase of the MultiModemII modem. You have acquired one of the finest intelligent data/fax modems available today from one of the world ’ s oldest modem manufacturers: Multi- Tech Systems, Inc. This user guide will h[...]

  • Page 6

    6 Chapter 1 - Description and Features MT5600BA/BL Series User Guide Safety W arnings • Use this product only with UL- and CUL-listed computers. • To reduce the risk of fire, use only 26 AWG or larger telephone wiring. • Never install telephone wiring during a lightning storm. • Never install a telephone jack in a wet location unless the ja[...]

  • Page 7

    7 Chapter 2 - Installation MT5600BA/BL Series User Guide Chapter 2 - Installation Step 1: Connect the Modem to Y our System Turn off your computer. Placing the modem in a convenient location, connect it to your com puter ’ s serial port, to the telephone line, to your leased line, to AC power, and, optionally, to your telephone. VOLUME EIA RS232C[...]

  • Page 8

    8 Chapter 2 - Installation MT5600BA/BL Series User Guide Connect the Four-Wire Leased Line MT5600BL Only – Plug one end of a four-wire phone cable into the modem's LEASED jack; connect the other end to a four-wire leased line wall jack or terminals. Modems with a leased-line jack support the dial backup feature. For dial backup operation, pl[...]

  • Page 9

    9 Chapter 2 - Installation MT5600BA/BL Series User Guide Step 2: Install the Modem Driver If you use Windows 95/98/Me/NT 4.0/2000/XP; you must install the modem driver. The drivers are installed easily since Windows supports Plug-and-Play. Installing the Modem Driver for Windows 95/98/Me/2000/XP 1. Make sure your modem is connected properly, and th[...]

  • Page 10

    10 Chapter 2 - Installation MT5600BA/BL Series User Guide Step 3: Country Code Configuration (MT5600BA – V .92 Only) The MT5600BA-V.92 modem is a global modem - it can be used all over the world. Different countries have different requirements for how modems must function. Therefore, before you can use your modem, you must configure it to match t[...]

  • Page 11

    11 Chapter 2 - Installation MT5600BA/BL Series User Guide Step 4: Install Phone T ools Data communications software gives you access to commands that govern how the modem operates; that is, how the modem handles incoming and outgoing data streams, etc. MultiTech includes a data communications software package (Phone Tools) on the product CD shipped[...]

  • Page 12

    Chapter 3 - Using the Front Panel 12 MT5600BA/BL Series User Guide Chapter 3 - Using the Front Panel Like any modem, your Multi-Tech modem operates only under the control of a communication program, such as the PhoneTools program included with the modem. It also operates under other general-purpose data communication programs, such as Windows Termi[...]

  • Page 13

    Chapter 3 - Using the Front Panel 13 MT5600BA/BL Series User Guide Liquid Crystal Display (LCD) The MultiModemII ’ s backlit liquid crystal display (LCD) has two functions: to display the current status of the modem and to display configuration menus, which are selected using the four pushbuttons on the front panel. Option Selection To select mos[...]

  • Page 14

    Chapter 3 - Using the Front Panel 14 MT5600BA/BL Series User Guide Menu Overview S tatus = , , , , , Ent , , Ent , , Ent , , Ent , , Ent , , Ent , , Ent , , Ent , , Ent , , Ent , , Ent , , Ent , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , Ent , Ent , , Ent , , , , , S tatus = Idle S tatus = Online Basic[...]

  • Page 15

    Chapter 3 - Using the Front Panel 15 MT5600BA/BL Series User Guide Status Trunk The Status Trunk shows the current operating status of the modem. Limb changes are automatic, but certain options can be accessed by pressing the à button. Note that when the modem is online, pressing the à button shows the connect status, including the data speed, co[...]

  • Page 16

    Chapter 3 - Using the Front Panel 16 MT5600BA/BL Series User Guide Basic Options Trunk Use the Basic Options Trunk to configure the modem ’ s basic operating conditions. When entering a number, use the á ß and â buttons to scroll through a list of digits and characters. To go to the next po- sition, press the à button. To back up or to exit w[...]

  • Page 17

    Chapter 3 - Using the Front Panel 17 MT5600BA/BL Series User Guide Basic Options Trunk, continued Continued from previous page Limbs Branches Twigs[...]

  • Page 18

    Chapter 3 - Using the Front Panel 18 MT5600BA/BL Series User Guide Advanced Options Trunk Use the Advanced Options Trunk to configure RS-232, dial backup, and callback security options. When entering a number or password, use the á ß and â buttons to select a character or digit. To go to the next position, press the à button. To backspace or to[...]

  • Page 19

    Chapter 3 - Using the Front Panel 19 MT5600BA/BL Series User Guide Advanced Options Trunk, continued Continued from previous page Limbs Branches Twigs[...]

  • Page 20

    Chapter 3 - Using the Front Panel 20 MT5600BA/BL Series User Guide Remote Configuration Options Trunk Use the Remote Configuration Options Trunk to enable or disable remote configuration on the modem, and to change the password. When entering the password, use the á ß and â buttons to scroll through the alphabet. To go to the next character posi[...]

  • Page 21

    Chapter 3 - Using the Front Panel 21 MT5600BA/BL Series User Guide Phone Number Memory Options Trunk The MultiModemII can store up to four telephone numbers for speed dialing. Use the Phone Number Memory Options Trunk to store, list, and dial these numbers. When entering a number, use the á ß and â buttons to scroll through the available digits [...]

  • Page 22

    Chapter 3 - Using the Front Panel 22 MT5600BA/BL Series User Guide Menu Options This section describes important LCD screens and options. Many, but by no means all, of the options have AT command equivalents. Status Status screens display the current status of the modem. Though limb changes are automatic, certain options can be selected by pressing[...]

  • Page 23

    Chapter 3 - Using the Front Panel 23 MT5600BA/BL Series User Guide Basic Options The following screens are used to configure the modem ’ s basic operating conditions. ONLINE OPTIONS. The following screens are used to configure the online opera- tion of the modem: LINE TYPE OPTIONS. Use the à and Enter buttons to select from the following line ty[...]

  • Page 24

    Chapter 3 - Using the Front Panel 24 MT5600BA/BL Series User Guide COMMAND MODE OPTIONS. The following screens are used to configure result code responses. ENABLE/DISABLE RESPONSE. Use the à and Enter buttons to enable or disable the sending of result codes to the computer. Same as the Q0 and Q1 commands. VERBOSE/TERSE RESPONSE. Use the à and Ent[...]

  • Page 25

    Chapter 3 - Using the Front Panel 25 MT5600BA/BL Series User Guide Advanced Options RS232 OPTIONS. The following screens are used to configure the RS-232 interface. DTR OPTIONS. Use the à and Enter buttons to select how the modem responds to the high to low transition of the DTR signal sent by the computer. DTR NORMAL causes the modem to hang up; [...]

  • Page 26

    Chapter 3 - Using the Front Panel 26 MT5600BA/BL Series User Guide CALLBACK SECURITY. Use the à and Enter buttons to turn callback security on or off. Same as the #DB0 and #DB1 commands. For more information about callback security, see Chapter 6, “ Callback Security. ” PASSWORD SETUP. Use to enter callback security passwords in memory locatio[...]

  • Page 27

    Chapter 3 - Using the Front Panel 27 MT5600BA/BL Series User Guide Remote Configuration Options The following screens are used to configure remote configuration options. For more information about remote configuration, see Chapter 5, “ Remote Configuration. ” ENABLE/DISABLE R.C. Use the à and Enter buttons to turn remoteconfiguration on or off[...]

  • Page 28

    Chapter 3 - Using the Front Panel 28 MT5600BA/BL Series User Guide Caller ID Options Press the à and Enter buttons to enable formatted ( FCID ) or unformatted ( UCID ) Caller ID, or to disable Caller ID altogether. Same as the #CID=0 , #CID=1 , and #CID=2 commands. Note: Because Caller ID information is sent between the first and second ring, regi[...]

  • Page 29

    Chapter 4 - Leased Line Operation 29 MT5600BA/BL Series User Guide Chapter 4 - Leased-Line Operation This chapter describes how to use the MultiModemII modem on a leased line. A leased line is a private, permanent, telephone connection between two points. U nlike normal dialup connections, a leased line is always active. The modems automatically co[...]

  • Page 30

    Chapter 4 - Leased Line Operation 30 MT5600BA/BL Series User Guide Four-Wire Setup 1. For four-wire leased line operation, connect one of the provided four-wire cables to the LEASED jack on the back of the modem. Connect the other end of the cable to a four-wire leased line jack or terminals supplied by the telephone company. 2. Turn on the modem. [...]

  • Page 31

    Chapter 4 - Leased Line Operation 31 MT5600BA/BL Series User Guide Dial Backup and Leased-Line Restoral For four-wire leased line operation, the MT5600BA-V.92 modem has a dial backup capability, in which the modem is connected to a standard dial-up line as well as to the leased line. If the leased line fails, the originate modem automatically dials[...]

  • Page 32

    Chapter 4 - Leased Line Operation 32 MT5600BA/BL Series User Guide 8. To change the default restore time, press â to go to the TIME TO RESTORE (S15) screen, then press à , à . The ENTER TIME IN MINUTES screen ap- pears. 9. Press the á ß or â button several times to select the first digit in the number. 10. Press the à button to go to the nex[...]

  • Page 33

    Chapter 5 - Remote Configuration 33 MT5600BA/BL Series User Guide Chapter 5 - Remote Configuration Remote configuration is a network management tool that allows you to configure modems anywhere in your network from one location. With password-protected remote configuration, you can issue AT commands to a remote MultiModemII modem for maintenance or[...]

  • Page 34

    Chapter 5 - Remote Configuration 34 MT5600BA/BL Series User Guide 4. To cancel the new password, press à until the password is erased. To save the new password, press the Enter button. The next time you remotely configure the modem you must use the new password. Changing the Remote Escape Character To improve security, you can change a remote mode[...]

  • Page 35

    Chapter 6 - Callback Security 35 MT5600BA/BL Series User Guide Chapter 6 - Callback Security This chapter describes how to use callback security with your modem. Callback security protects your network from unauthorized access and helps control long distance costs. When callback security is enabled, all callers are requested to enter a password. If[...]

  • Page 36

    Chapter 6 - Callback Security 36 MT5600BA/BL Series User Guide Front Panel Method 1. Turn on the modem. 2. Starting at the STATUS screen, press the following buttons on the front panel to turn callback security on and off: · To turn on callback security, press â , â , à , â , â , à , à to display the CALLBACK ON? option, and then press the [...]

  • Page 37

    Chapter 6 - Callback Security 37 MT5600BA/BL Series User Guide 7. Press the Enter button again to go to the PASSWORD SETUP screen. 8. Press à , à to go to the ENTER PASSWORD #2? screen. 9. Repeat steps 3 – 7 to enter the next password. 10. Repeat as many times as necessary, up to memory location 30, until all pass- words have been entered. Warn[...]

  • Page 38

    Chapter 6 - Callback Security 38 MT5600BA/BL Series User Guide 8. Press à , à to go to the ENTER NUMBER #2? screen. 9. Repeat steps 3 – 7 to enter the next number. 10. Repeat as many times as necessary, up to memory location 30, until all numbers have been entered. Warning: There is no way to review an entry to confirm that it has been entered [...]

  • Page 39

    Chapter 6 - Callback Security 39 MT5600BA/BL Series User Guide Callback Security Commands The following AT commands are used with callback security. Command: #DB n Callback Enable/Disable Values: n = 0 or 1 Default: 0 Description: Enables or disables callback security. When callback security is enabled, phone number memory locations 0 – 4, used f[...]

  • Page 40

    Chapter 6 - Callback Security 40 MT5600BA/BL Series User Guide Callback Assignments Form Location 01 02 03 04 05 06 07 08 08 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 Password Phone Number[...]

  • Page 41

    Chapter 7 - Troubleshooting 41 MT5600BA/BL Series User Guide Chapter 7 - T roubleshooting Your modem was thoroughly tested at the factory before it was shipped. If you are unable to make a successful connection, or if you experience data loss or garbled characters during your connection, it is possible that the modem is defective. However, it is mo[...]

  • Page 42

    Chapter 7 - Troubleshooting 42 MT5600BA/BL Series User Guide The Modem Does Not Respond to Commands · Make sure the modem is plugged in and turned on. (See “ None of the Indicators Light. ” ) · Make sure you are issuing the modem commands from data communication software, either manually in terminal mode or automatically by configuring the so[...]

  • Page 43

    Chapter 7 - Troubleshooting 43 MT5600BA/BL Series User Guide Windows 9x: Right-click on My Computer, select Properties from the menu, click on the Device Manager tab, double-click on Ports , then double-click on the communication port your modem is connected to. In the port ’ s Properties sheet, click on the Resources tab to see the port ’ s in[...]

  • Page 44

    Chapter 7 - Troubleshooting 44 MT5600BA/BL Series User Guide · If the modem reports BUSY, the other number might be busy, in which case you should try again later, or it might indicate that you have failed to add a 9, prefix to the phone number if you must dial 9 for an outside line. If you must dial 9 to get an outside line, the easiest way to di[...]

  • Page 45

    Chapter 7 - Troubleshooting 45 MT5600BA/BL Series User Guide The Modem Cannot Connect When Answering · The default DTR Control command ( &D2 ) inhibits autoanswer. To enable autoanswer, change DTR Control to &D0 , and make sure &Q0 , &Q1 , &Q5 , or &Q6 is also set. For more information, see the &D command in the AT Comm[...]

  • Page 46

    Chapter 7 - Troubleshooting 46 MT5600BA/BL Series User Guide There Are Garbage Characters on the Monitor · Your computer and the remote computer might be set to different word lengths, stop bits, or parities. If you have connected at 8-N-1, try changing to 7-E-1, or vice-versa, using your communication software. · You might be experiencing line n[...]

  • Page 47

    Appendix A - Regulatory Compliance 47 MT5600BA/BL Series User Guide Appendix A: Regulatory Compliance FCC Part 68 T elecom 1. This equipment complies with part 68 of the Federal Communications Commission Rules. On the outside surface of this equipment is a label that contains, among other information, the FCC registration number. This information m[...]

  • Page 48

    Appendix A - Regulatory Compliance 48 MT5600BA/BL Series User Guide Fax Branding Statement The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device, including fax machines, to send any message unless such message clearly contains the following information: · Date and time the messa[...]

  • Page 49

    Appendix A - Regulatory Compliance 49 MT5600BA/BL Series User Guide EMC, Safety , and R&TTE Directive Compliance The CE mark is affixed to this product to confirm compliance with the following European Community Di- rectives: · Council Directive 89/336/EEC of 3 May 1989 on the approximation of the laws of Member States re- lating to electromag[...]

  • Page 50

    Appendix A - Regulatory Compliance 50 MT5600BA/BL Series User Guide 4. This device is equipped with pulse dialing, while the Telecom standard is DTMF tone dialing. There is no guarantee that Telecom lines will always continue to support pulse dialing. Use of pulse dialing, when this equipment is connected to the same line as other equipment, may gi[...]

  • Page 51

    Appendix B - Technical Specifications 51 MT5600BA/BL Series User Guide Appendix B - T echnical Specifications Your MultiModemII modem meets the following specifications: Trade Name MultiModemII ™ Model Number MT5600BA-V.92, MT5600-V.90, MT5600BL Server-to-Client 56K or V.92 speeds when accessing a 56K or V.92 Data Rates server (actual speed depen[...]

  • Page 52

    Appendix B - Technical Specifications 52 MT5600BA/BL Series User Guide Transmission Level -11 dBm (dial-up — varies depending on country setting), -10 dBm (leased-line) Frequency Stability ±0.01% Receiver Sensitivity -43 dBm under worst-case conditions AGC Dynamic Range 43 dB Interface TIA/EIA RS-232C/ITU-T V.24/V.28 Connectors DB25F RS-232C con[...]

  • Page 53

    Appendix C - Warranty, Service, and Technical Support 53 MT5600BA/BL Series User Guide Appendix C - W arranty , Service, and T echnical Support Multi-T ech Systems, Inc. W arranty & Repairs Policies Warranty Multi-Tech Systems, Inc., (hereafter “ MTS ” ) warrants that its products will be free from defects in material or workmanship for a p[...]

  • Page 54

    Appendix C - Warranty, Service, and Technical Support 54 MT5600BA/BL Series User Guide Repair Procedures for International Customers (Outside U.S.A. and Canada) Your original point of purchase Reseller may offer the quickest and most economical repair option for your Multi-Tech product. You may also contact any Multi-Tech sales office for informati[...]

  • Page 55

    Appendix C - Warranty, Service, and Technical Support 55 MT5600BA/BL Series User Guide A Returned Materials Authorization (RMA) is not required. Return shipping charges (surface) will be paid by MTS. Please include inside the shipping box a description of the problem, a return shipping address (must have street address, not P.O. Box), a telephone n[...]

  • Page 56

    Appendix C - Warranty, Service, and Technical Support 56 MT5600BA/BL Series User Guide T echnical Support Multi-Tech Systems has an excellent staff of technical support personnel available to help you get the most out of your Multi-Tech product. If you have any questions about the operation of this unit, please call 800 972- 2439 (USA and Canada) o[...]

  • Page 57

    Appendix D - Upgrading the Firmware 57 MT5600BA/BL Series User Guide Appendix D - Upgrading the Firmware Introduction Your modem is controlled by semi-permanent software, called firmware , which is stored in flash memory. Firmware is nonvolatile; that is, it remains stored in memory when the modem is turned off. However, it can be changed by either[...]

  • Page 58

    Appendix D - Upgrading the Firmware 58 MT5600BA/BL Series User Guide Step 2: Identify the Current Firmware V ersion Identify the current version of the firmware at the Multi-Tech Web site. If your modem already has the current firmware, there is no need to update it. 1. Using your favorite Web browser, go to http://www.multitech.com/support/MultiMo[...]

  • Page 59

    Appendix D - Upgrading the Firmware 59 MT5600BA/BL Series User Guide Step 5: Clear Y our Stored Paramenters Before you flash your modem, you should record the parameters that are currently stored in it, so you can reprogram it after flashing. After you have recorded them, send the AT&F command to the the modem to clear the stored parameters. 1.[...]

  • Page 60

    60 Appendix E - Installing a Modem Under Linux MT5600BA/BL Series User Guide Appendix E - Installing a Modem Under Linux Introduction This appendix explains how to install a modem on a computer operating under the Red Hat Linux 6.2 operating system. Other versions of Red Hat and other Linux operating systems should be similar. Briefly, in Linux, yo[...]

  • Page 61

    61 Appendix E - Installing a Modem Under Linux MT5600BA/BL Series User Guide Using the Modem to Call the Internet Linux allows different graphic user interfaces (GUI). In the following steps, we ’ ll use the Gnome Desktop GUI and assume that the Internet Service Provider (ISP) you are calling assigns you the Domain Name Service (DNS) and Internet[...]

  • Page 62

    Appendix F - Pin Descriptions 62 MT5600BA/BL Series User Guide Appendix F - Pin Descriptions RS-232 Pin Descriptions Label Pin I/O type Signal name/description CGND 1 GND CGND is tied common to GND on the modem ’ s PCB. TD 2 Transmitted Data The DTE uses the TD line to send data to the modem for transmission over the telephone line or to transmit[...]

  • Page 63

    Appendix F - Pin Descriptions 63 MT5600BA/BL Series User Guide RDL 21 RDL Remote Digital Loop Input to modem to enable RDL test. RI 22 Ring Indicator RI output high indicates the presence of a ring signal on the telephone line. 23 NC XCLK 24 XCLK External Clock Input to modem used in special syn- chronous applications. TM 25 TM Test Mode Output fro[...]

  • Page 64

    Appendix F - Pin Descriptions 64 MT5600BA/BL Series User Guide 67 8 34 5 12 SG, RxD+ RxD- TxD- HSKi (CTS) HSKo (RTS) 20 DTR 22 RI 8C D 7 GND 6 DSR 5 CTS 4 RTS 3R D 2T D DTE Mini-DIN 8-pin connector DCE DB-25 connector Fig. F-3. Macintosh cable. Leased Line Pinouts RJ-1 1 Modular Plug T o T erminal Block Screws 2345 2 3 4 5 Red (Tip) Green (Ring) Fi[...]

  • Page 65

    Index 65 MT5600BA/BL Series User Guide Index A advanced menu options 25 Advanced Options T runk 18 analog loopback test 27 A T commands 5 #CBN= 26, 39 #CBP= 26, 27, 39 #CID= 28 #DB 26, 27, 39 %Q 26 &C 25 &D 25, 45 &Q 45 &R 24, 25 &W 34 &Z= 27 DS= 27 O 34 S= 26 S? 26 autoanswer 45 B Basic Options T runk 16 C cable pinouts 63 [...]

  • Page 66

    Index 66 MT5600BA/BL Series User Guide serial cable 42 serial port 42, 43, 45 servicing your modem 47 solving problems 41 – 46 specifications, technical 51 – 52 Status T runk 15 Store Callback Number command 39 Store Callback Passwor d command 39 Sync/Async Mode command 45 sync/async modes 16, 24 T technical specifications 51 – 52 telephone c[...]