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Polycom SL 8002 manuel d'utilisation

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Les règles imposent au revendeur l'obligation de fournir à l'acheteur, avec des marchandises, le manuel d’utilisation Polycom SL 8002. Le manque du manuel d’utilisation ou les informations incorrectes fournies au consommateur sont à la base d'une plainte pour non-conformité du dispositif avec le contrat. Conformément à la loi, l’inclusion du manuel d’utilisation sous une forme autre que le papier est autorisée, ce qui est souvent utilisé récemment, en incluant la forme graphique ou électronique du manuel Polycom SL 8002 ou les vidéos d'instruction pour les utilisateurs. La condition est son caractère lisible et compréhensible.

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Le mot vient du latin "Instructio", à savoir organiser. Ainsi, le manuel d’utilisation Polycom SL 8002 décrit les étapes de la procédure. Le but du manuel d’utilisation est d’instruire, de faciliter le démarrage, l'utilisation de l'équipement ou l'exécution des actions spécifiques. Le manuel d’utilisation est une collection d'informations sur l'objet/service, une indice.

Malheureusement, peu d'utilisateurs prennent le temps de lire le manuel d’utilisation, et un bon manuel permet non seulement d’apprendre à connaître un certain nombre de fonctionnalités supplémentaires du dispositif acheté, mais aussi éviter la majorité des défaillances.

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Tout d'abord, le manuel d’utilisation Polycom SL 8002 devrait contenir:
- informations sur les caractéristiques techniques du dispositif Polycom SL 8002
- nom du fabricant et année de fabrication Polycom SL 8002
- instructions d'utilisation, de réglage et d’entretien de l'équipement Polycom SL 8002
- signes de sécurité et attestations confirmant la conformité avec les normes pertinentes

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Habituellement, cela est dû au manque de temps et de certitude quant à la fonctionnalité spécifique de l'équipement acheté. Malheureusement, la connexion et le démarrage Polycom SL 8002 ne suffisent pas. Le manuel d’utilisation contient un certain nombre de lignes directrices concernant les fonctionnalités spécifiques, la sécurité, les méthodes d'entretien (même les moyens qui doivent être utilisés), les défauts possibles Polycom SL 8002 et les moyens de résoudre des problèmes communs lors de l'utilisation. Enfin, le manuel contient les coordonnées du service Polycom en l'absence de l'efficacité des solutions proposées. Actuellement, les manuels d’utilisation sous la forme d'animations intéressantes et de vidéos pédagogiques qui sont meilleurs que la brochure, sont très populaires. Ce type de manuel permet à l'utilisateur de voir toute la vidéo d'instruction sans sauter les spécifications et les descriptions techniques compliquées Polycom SL 8002, comme c’est le cas pour la version papier.

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Tout d'abord, il contient la réponse sur la structure, les possibilités du dispositif Polycom SL 8002, l'utilisation de divers accessoires et une gamme d'informations pour profiter pleinement de toutes les fonctionnalités et commodités.

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Table des matières du manuel d’utilisation

  • Page 1

    April 2008 Edition 1725-36034-001 Version B SpectraLink 8002 Wireless Telephone Administration Guide Session Initiation Protocol (SIP)[...]

  • Page 2

    SpectraLink 8002 Wireless Telephones Conf iguration and Administration (SIP) 2 PN: 1725-36034-001_B.doc Trademark Information Polycom® and t he logo design s SpectraLink® LinkPlus Link NetLink SVP Are trademarks and registe red trademarks of Polycom, Inc. in the Un ited States of Am erica and various c ountries. All ot her trademarks used herein [...]

  • Page 3

    PN: 1725-36034-001_B.doc 3 Essential Installation Pointers You must update the software with the most recent code. • Visit http://www.polycom.com/usa.en/support/voice /wi-fi/spectralink_8002_wireless.html . Additional information about updating handset code is in Chapter 3 Software License and Protocol Management . WMM QoS must be supported and e[...]

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  • Page 5

    PN: 1725-36034-001_B.doc 5 About this Guide This document explains how to configure and maintain the SpectraLink 8002 Wireless Telephones with Session Initiation Protocol (SIP); a protocol for the control of voice over IP (VoIP) calls. Polycom Model Numbers This document covers the following registered model number: SNP2400 Related Documents Spectr[...]

  • Page 6

    SpectraLink 8002 Wireless Telephones Conf iguration and Administration (SIP) 6 PN: 1725-36034-001_B.doc Customer Support Hotline Polycom wants you to have a successful installation. If you have questions please contact our Customer Support Hotline at (800) 775-5330. The hotline is open Monday through Friday, 6 a.m. to 6 p.m. Mountain time. Icons an[...]

  • Page 7

    PN: 1725-36034-001_B.doc 7 Contents 0 About this Guide ...................................................................... 5 Polycom Model Numbers ..................................................................5 Related Documents .............................................................................5 Customer Support Hotline ..........[...]

  • Page 8

    SpectraLink 8002 Wireless Telephones Conf iguration and Administration (SIP) 8 PN: 1725-36034-001_B.doc Ring Options ................................................................................ 37 Phone Options ............................................................................. 38 System Info...........................................[...]

  • Page 9

    Contents PN: 1725-36034-001_B.doc 9 Syslog Mode .......................................................................................79 8 Certifying the Installa tion ........................................................ 83 Conducting a site survey ........................................................... 83 9 Software Ma intenance .........[...]

  • Page 10

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  • Page 11

    PN: 1725-36034-001_B.doc 11 SpectraLink Wireless Telephone Overview SpectraLink 8002 Wireless Telephones are mobile handsets for workplace IP telephone systems. The handsets o perate over an 802.11b wireless Ethernet LAN provid ing users a wireless voice over IP (VoIP) extension. By seamlessly integrating into a SIP environment, handset users are p[...]

  • Page 12

    SpectraLink 8002 Wireless Telephones Conf iguration and Administration (SIP) 12 PN: 1725-36034-001_B.doc WMM must be enabled when configuring access points for t he SpectraLink 8002 Wireless Telephones. The han dset will not work properly if WMM is not enabled. Refer to the access point manufacturer’s directio ns for instructions on enabling WMM.[...]

  • Page 13

    SpectraLink 8002 Wireless Telephone Overview PN: 1725-36034-001_B.doc 13 Quick Start Guide 1. A wireless LAN must be properly configured and operational through the use of 802.11 wireless APs. Ensure WMM is enabled on the APs. 2. Configure a TFTP server on the LAN. The TFTP server is used to load the handset software and SIP configuration files int[...]

  • Page 14

    SpectraLink 8002 Wireless Telephones Conf iguration and Administration (SIP) 14 PN: 1725-36034-001_B.doc System Diagram The following diagram shows the SpectraLink components residing on a network with APs and a wireless LAN Ethernet Switch. Ethernet switch Access p oint Access p oint Optional SIP Phones Ethernet cable Supplied by Polycom internet [...]

  • Page 15

    SpectraLink 8002 Wireless Telephone Overview PN: 1725-36034-001_B.doc 15 System Components SpectraLink 8002 Wireless Telephone The SpectraLink 8002 Wireless Tele phone is a lightweight, durable handset specifically designed for mobile workplace use within a facility using SIP and an 802.11 wirele ss LAN. The handsets are to be used on-premises; the[...]

  • Page 16

    SpectraLink 8002 Wireless Telephones Conf iguration and Administration (SIP) 16 PN: 1725-36034-001_B.doc the handsets must only use APs attac hed to a single subnet, or be powered off and back on to switch to a different subnet. SIP server The SIP server is a component from a third-party vendor that provides access to telephony services. The handse[...]

  • Page 17

    SpectraLink 8002 Wireless Telephone Overview PN: 1725-36034-001_B.doc 17 Handset Specifications SpectraLink 8002 Wireless Teleph one Radio frequency: 2.4000 – 2.4835 GHz Transmission type: Direct-se quence spread spectrum (DSSS) Transmit data rate: Up to 11 Mb/s Radio QoS: WMM Wireless security: Wired Equivalent Privacy (W EP), 40-bit and 128-bit[...]

  • Page 18

    SpectraLink 8002 Wireless Telephones Conf iguration and Administration (SIP) 18 PN: 1725-36034-001_B.doc Startup Sequence The SpectraLink 8002 Wireless Telephone goes through an initialization sequence at startup. The line icons 1-9 display and count down as the handset ste ps through this sequence. This is usually very rapid. If there is difficult[...]

  • Page 19

    SpectraLink 8002 Wireless Telephone Overview PN: 1725-36034-001_B.doc 19 If the username and password have not been defi ned in the Admin menu, you will be prompted to enter both of these items before the extension number can display. The user name must correspond to a handset-specific configuration file. If the file is not found, an error message [...]

  • Page 20

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  • Page 21

    PN: 1725-36034-001_B.doc 21 SpectraLink 8002 Wireless Telephone Configuration Each SpectraLink 8002 handset may be configured for site-specific requirements by opening the Admin menu and selecting options or entering specific information. Any settings entered in the Admin menu must conform to system settings. Only the handset being configured is af[...]

  • Page 22

    SpectraLink 8002 Wireless Telephones Conf iguration and Administration (SIP) 22 PN: 1725-36034-001_B.doc The Admin (Administration) Menu The Admin menu contains configur ation options that are stored locally (on each handset). Each handset is indepe ndent, and if the default settings are not desired, th e Admin menu options must be set in each hand[...]

  • Page 23

    SpectraLink 8002 Wireless Te lephone Configuration PN: 1725-36034-001_B.doc 23 Example: if the 2 key is repeatedly pressed, the handset will display 2 , A , B , and C , then a , b , and c . The following table shows which key will allow you to enter non- numeric characters or other characte rs not represented on the keypad. To Enter Press . - _ ! #[...]

  • Page 24

    SpectraLink 8002 Wireless Telephones Conf iguration and Administration (SIP) 24 PN: 1725-36034-001_B.doc Admin menu Admin Menu Ite ms 2 nd Level 3 rd Level 4 th Level 5 th Level Phone Config License Optio n Set Current 22 SIP Registration Reg 1 and Login Reg 2 Reg 3 Reg 4 [for each option] Username Password OAI On/Off *Enable OAI Disable OAI Admin [...]

  • Page 25

    SpectraLink 8002 Wireless Te lephone Configuration PN: 1725-36034-001_B.doc 25 Admin Menu Ite ms 2 nd Level 3 rd Level 4 th Level 5 th Level Reg. Domain None 01 02 04 05 06 Transmit Power *Maximum 50 mW † 30 mW † 20 mW 15 mW 10 mW 5 mW Preferred Channels Channel 1 ‡ … Channel 14 ‡ Diagnostics Run Site Survey Diagnostics Mode Diag nostics [...]

  • Page 26

    SpectraLink 8002 Wireless Telephones Conf iguration and Administration (SIP) 26 PN: 1725-36034-001_B.doc Phone Config License Option The License Option indicates the Vo IP protocol that your site is licensed to download and run. The SIP protocol used for the SpectraLink 8002 Wireless Telephones requires license option selection 22 .Any other protoc[...]

  • Page 27

    SpectraLink 8002 Wireless Te lephone Configuration PN: 1725-36034-001_B.doc 27 handset display and take input from the handse t keypad. Refer to the OAI Specification documentation fo r information about administering the OAI Gateway and the serv ices it can provide. If OAI is enabled, and an IP address (called the OAI Server IP ) is available to t[...]

  • Page 28

    SpectraLink 8002 Wireless Telephones Conf iguration and Administration (SIP) 28 PN: 1725-36034-001_B.doc Dynamic Host Configuration Protocol (DHCP) is a standardized protocol that enables clients to be dynamically assigned with various configuration parameters, such as an IP address, subnet mask, default gateway, and other critical network configur[...]

  • Page 29

    SpectraLink 8002 Wireless Te lephone Configuration PN: 1725-36034-001_B.doc 29 The TFTP server and the SIP TFTP server may be the same device with the same IP address or may be different de vices with different IP addresses. Default Gateway and Subnet Mask Used to identify subnets, when using a complex network, which includes routers. Both of these[...]

  • Page 30

    SpectraLink 8002 Wireless Telephones Conf iguration and Administration (SIP) 30 PN: 1725-36034-001_B.doc Domain Name System (DNS), an industry-standard protocol, locates computers on an IP-based network. IP networks rely on number- based addresses to move information on the network. However, it is easier to remember friendly names than number-based[...]

  • Page 31

    SpectraLink 8002 Wireless Te lephone Configuration PN: 1725-36034-001_B.doc 31 Security *NONE disabl es any 802.11 encryption or security authentication mechanisms. For WEP, WPA-PSK and WPA2-PSK set each of the following options to match exactly the settings in the APs. The encryption key or encryption passphrase displays as it is entered. For secu[...]

  • Page 32

    SpectraLink 8002 Wireless Telephones Conf iguration and Administration (SIP) 32 PN: 1725-36034-001_B.doc WPA2-PSK The security features of WPA2 (Wi-Fi Protected Access) using PSK are available and may be used if supported by the APs in the facility. Select either Passphrase and enter a passphrase between eight and 63 characters in length or Pre-sha[...]

  • Page 33

    SpectraLink 8002 Wireless Te lephone Configuration PN: 1725-36034-001_B.doc 33 Preferred Channel The Preferred Channel option lists the channels that are per mitted within the regulatory domain previously set. To speed up handoff, the handset will look for APs on the preferred channel list first. If no AP is found, the handset will th en will look [...]

  • Page 34

    SpectraLink 8002 Wireless Telephones Conf iguration and Administration (SIP) 34 PN: 1725-36034-001_B.doc User-defined Preferences (Standby Menu) The following user-defined preferences are also covered in the SpectraLink 8002 Wireless Telephone User Guide . The system administrator can refer to this list for more information about customizing handse[...]

  • Page 35

    SpectraLink 8002 Wireless Te lephone Configuration PN: 1725-36034-001_B.doc 35 Standby menu Standby Menu Items 2 nd Le vel 3 rd Level 4 th Level Lock Keys Ring Options Telephone Ring Ring Cadence Off *PBX Continuous Short Pulse Long Pulse Ring Tone *Tone 1 Tone 2 Tone 3 Tone 4 Tone 5 Vibrate Cadence *Off PBX Continuous Short Pulse Long Pulse Ring D[...]

  • Page 36

    SpectraLink 8002 Wireless Telephones Conf iguration and Administration (SIP) 36 PN: 1725-36034-001_B.doc Standby Menu Items 2 nd Le vel 3 rd Level 4 th Level Server IP Addr Firmware Version * Default setting. **Option appear s wh en Ring Ca dence and Vibrate Ca dence are both set to a value othe r than “Off”. (Additional options may be present.[...]

  • Page 37

    SpectraLink 8002 Wireless Te lephone Configuration PN: 1725-36034-001_B.doc 37 Lock Keys When enabled, the Keypad Lock option will lock the keypad immediately. If the keypad is locked, it may be unlocked by the end user pressing the Unlk softkey and then the # key. Ring Options The Ring Option allows the user to set the ring for three separate func[...]

  • Page 38

    SpectraLink 8002 Wireless Telephones Conf iguration and Administration (SIP) 38 PN: 1725-36034-001_B.doc Ring Delay Ring Delay determines how long the vibrate cadence will play before the audible ring starts. If Ring Cadence and Vibrate Cadence are turned off, the Ring De lay option will not appear on the menu. Auxiliary Ring 1 and Ring 2 Auxiliary[...]

  • Page 39

    SpectraLink 8002 Wireless Te lephone Configuration PN: 1725-36034-001_B.doc 39 disabled (the default) or adjusted for a 5, 10 or 20-second delay before locking. System Info Phone IP Addr Displays the IP address currently assigned to the handse t. Server IP Addr Displays the IP address of the Spec traLink OAI Server (if installed). Firmware Version [...]

  • Page 40

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  • Page 41

    PN: 1725-36034-001_B.doc 41 Software License and Protocol Management All SpectraLink 8002 Wireless Teleph ones are shipped from Polycom with SIP software already installed. You may need to downl oad and install updates per the following in structions. The handsets may not function properly without do wnloading updated software. The following detail[...]

  • Page 42

    SpectraLink 8002 Wireless Telephones Conf iguration and Administration (SIP) 42 PN: 1725-36034-001_B.doc Configuration Process 1. Download the latest SpectraLink 8002 Wireless Telephone software from http://www.polycom.com/usa.en/support/voice/wi- fi/spectralink_8002_wireless.html . 2. Download the latest version of the SIP code and place it on the[...]

  • Page 43

    Software License and Protocol Management PN: 1725-36034-001_B.doc 43 6. During the second download evolution, the handset receives code from the TFTP server for system configuration and for its own settings. Once this second evolution is complete, the handset is ready to use. For future software upgrades, simply update the files that are stored on [...]

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  • Page 45

    PN: 1725-36034-001_B.doc 45 Programming the SIP Handset Features In order for the handset to function in the SIP environment, it downloads two files from the root directory of the SIP TFTP server during startup. The first file contains generic system information and is downloaded by every handset during the power-up sequence. A second file, unique [...]

  • Page 46

    SpectraLink 8002 Wireless Telephones Conf iguration and Administration (SIP) 46 PN: 1725-36034-001_B.doc • Username requirements are: alphanumeric, no spaces, no punctuation, case is ignored, 1-16 characters. • The generic file should contain proxy server information and other SIP system data. • The specific file should contain data specific [...]

  • Page 47

    Programming the SIP Handset Features PN: 1725-36034-001_B.doc 47 Proxy server commands Use the following parameters when programming the configuration files. See the sample configuration files following this table for more detailed information. Parameter Value Description Notes PROXYn_ADDR xxx.xxx.xxx.xxx:ppp p or Proxy address. One proxy address i[...]

  • Page 48

    SpectraLink 8002 Wireless Telephones Conf iguration and Administration (SIP) 48 PN: 1725-36034-001_B.doc Parameter Value Description Notes *default 3600 seconds messages. minimum setting than that requested, the server response takes precedence. See example file PROXYn_KEEPALIVE_S ECS 0 or 10 to 3600 seconds *default = 0 Specifies that the handset [...]

  • Page 49

    Programming the SIP Handset Features PN: 1725-36034-001_B.doc 49 Parameter Value Description Notes sip:name@domain Domain where the mail resides. PROXYn _MAIL_NOTIFY name@xxx.xxx.x xx. xxx or Contact fr om whom mail notification originates. See config file example for more information. n = 1, 2, 3 name = mail server contact name. xxx.xxx.xxx.xxx = [...]

  • Page 50

    SpectraLink 8002 Wireless Telephones Conf iguration and Administration (SIP) 50 PN: 1725-36034-001_B.doc Parameter Value Description Notes FAVORITE Dialstring;identifier Phonebook list of numbers accessible from the Favorites menu. Favorites in the allusers file will be present in the Favorites on all handsets. S ee config file example for more inf[...]

  • Page 51

    Programming the SIP Handset Features PN: 1725-36034-001_B.doc 51 Sample Configuration Files Configuration files are illustrated belo w. These files are available as a download from the software update s site and may be customized for your application. Please note that these are merely samples and will not work on your system as written here or as d[...]

  • Page 52

    SpectraLink 8002 Wireless Telephones Conf iguration and Administration (SIP) 52 PN: 1725-36034-001_B.doc # PROXYn_MA IL_NOTIFY is from whom w e might get u nsolicited mail center # notificat ions # This opti on is deprec ated and no longer needed in versio ns beyond # e/h340/i640 phones v108.011, Po lycom 8002 phones v1 30.001, and Polyco m # 8020/[...]

  • Page 53

    Programming the SIP Handset Features PN: 1725-36034-001_B.doc 53 # Linux, the OS runnin g Asterisk, has a ARP Cac he flushing mecha nism. This # feature serves to re fresh the AR P Cache for t he 8002 ph ones. For 80 20 and # 8030 pho nes, the ARP Cache is re freshed by th e SVP serv er. 8020/803 0 # phones d o not know h ow to parse this paramete [...]

  • Page 54

    SpectraLink 8002 Wireless Telephones Conf iguration and Administration (SIP) 54 PN: 1725-36034-001_B.doc Sample handset-specific file # Configura tion file fo rmat example # Codec pre ference orde r only. Thi s does not en able/disab le codecs. # (Optional ) can be G.7 11-ulaw, g.7 11u, G.711U, g711u, G.7 11U, etc. # if g711u is omitted i t will be[...]

  • Page 55

    Programming the SIP Handset Features PN: 1725-36034-001_B.doc 55 # press eve nts. Normall y you want t his to be dis abled for Asterisk but it # depends o n your confi guration and what you wan t to be ab le to do. # The defau lt is disabl e #PROXY1_KEY PRESS_2833 = disable # PROXY1_KE YPRESS_INFO controls gen eration of SI P INFO req uests to the [...]

  • Page 56

    SpectraLink 8002 Wireless Telephones Conf iguration and Administration (SIP) 56 PN: 1725-36034-001_B.doc LINE2_CALLI D = Brady, Marsha LINE3 = 3002 LINE3_PROXY = 1 LINE3_CALLI D = Drew, N ancy #LINE4 = 804 #LINE4_PROX Y = 3 #LINE4_CALL ID = Sip Us er 4 #LINE5 = 1014 #LINE5_PROX Y = 2 #LINE5_CALL ID = Sip Us er 5 # Favorite Dial ed Number list. # Yo[...]

  • Page 57

    PN: 1725-36034-001_B.doc 57 Using the SIP Handset The Handset Display Overview When active, the handset screen has six rows that display information in this format: Row # Information prov ided 1 Icons 2 Line number 3 Instruction s 4 Call one info 5 Call two info or dial aids 6 Softkeys Row 1 displays signal, battery, voicemail and line number icons[...]

  • Page 58

    SpectraLink 8002 Wireless Telephones Conf iguration and Administration (SIP) 58 PN: 1725-36034-001_B.doc associated with the line is displayed on the hand set by pressing the LINE key. Handset icons Indicator Function The signal-strength icon in dicates the str ength of the sign al from the AP and can assist the user in determining if the hand set [...]

  • Page 59

    Using the SIP Handset PN: 1725-36034-001_B.doc 59 Download Indicates that the handset is checking for or downloading code. This icon only appears while the handset is running the over-the-air downloader. It appears to the right of the signal-strength icon in the same location as the voicemail icon. Ringing and tones The ringing type (normal or vibr[...]

  • Page 60

    SpectraLink 8002 Wireless Telephones Conf iguration and Administration (SIP) 60 PN: 1725-36034-001_B.doc The active modes utilize the most bandwidth and battery power. To conserve these resources, return the handset to the standby mode when a call is completed by pressing the End Call key. Messaging mode If text messaging functions have been progra[...]

  • Page 61

    Using the SIP Handset PN: 1725-36034-001_B.doc 61 Softkey Name Displayed… Press to… Fwd Forward Definition Prior to entering the first character of a dial number. Delete a previously defined forward destination. Or initiate definition of a new forward destination. Hold Hold In an active call. Place the call on hold. The line status shows x when[...]

  • Page 62

    SpectraLink 8002 Wireless Telephones Conf iguration and Administration (SIP) 62 PN: 1725-36034-001_B.doc Menus Line menu The Line menu allows you to activate a call on a selected line or to view the status of lines. View the five line appearances by pressing the LINE key. The line number and extension number of th e first four lines are displayed. [...]

  • Page 63

    Using the SIP Handset PN: 1725-36034-001_B.doc 63 destination information before sending the call to the PBX to activate the feature, you can create a Favorite with the access code only. Access the Favorites list while in a dialing state by pressing the Favr softkey to display a menu of pre- defined numbers or names that can be dialed (as programme[...]

  • Page 64

    SpectraLink 8002 Wireless Telephones Conf iguration and Administration (SIP) 64 PN: 1725-36034-001_B.doc Handset Operation Alphanumeric dialing During dialing the carat ( ^ ) indicates the insertion point for the next character. Up to 80 characters may be entered wi th automatic scrolling. While in alphanumeric mo de, alphabetic characters can be e[...]

  • Page 65

    Using the SIP Handset PN: 1725-36034-001_B.doc 65 If you want to… Then… Place a call 1 Press the START key and wait for a dial tone. 2 Dial the numbers and press START . Listen for the ring to indicate the alerting of the called party. Note: Line 1 is the default line Example: 1 Line 1 [your dial number] *To: [dialed number] Hold Rej Mute Place[...]

  • Page 66

    SpectraLink 8002 Wireless Telephones Conf iguration and Administration (SIP) 66 PN: 1725-36034-001_B.doc If you want to… Then… Place a call from Favorites menu 12 Press START . 13 Listen for dial tone. 14 Press Favr softkey. 15 Use the side buttons to find and select desired entry. 16 Edit entry if needed. 17 Press START to place the call. Answ[...]

  • Page 67

    Using the SIP Handset PN: 1725-36034-001_B.doc 67 If you want to… Then… Place a call on hold Press the Hold softkey. When a call is placed on hold, an equal character (=) replaces the a sterisk (*) and the Rsme softkey replaces the Hold softkey. Press Rsme to return to the call. Example: 1 Line 1 [your dial number] =Fr: [caller ID] Rsme Mute En[...]

  • Page 68

    SpectraLink 8002 Wireless Telephones Conf iguration and Administration (SIP) 68 PN: 1725-36034-001_B.doc If you want to… Then… Transfer a call (blind) 22 While in a call, press FCN and then select Transfer (or press the shortcut key 1 ). (The current call will be placed on hold]. A new call will be started and you will hear a dial tone.) 23 Pre[...]

  • Page 69

    Using the SIP Handset PN: 1725-36034-001_B.doc 69 If you want to… Then… Listen to voicemail When any proxy has outstanding message s, the voicemail icon will display. The LINE menu will disp lay a plus (+) indication when there is a new voicemail for that line. Indications ar e cleared wh en the handse t receives notification that all new voice[...]

  • Page 70

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  • Page 71

    PN: 1725-36034-001_B.doc 71 Testing a Handset Verify proper registration and operation of each handset b y performing the following tests on each handset in an active wireless area. 1. Power on the handset by pressing t he END key. A series of messages will be displayed as the h andset acquires the system. The handset should display the user extens[...]

  • Page 72

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  • Page 73

    PN: 1725-36034-001_B.doc 73 Diagnostic Tools Run Site Survey , Diagnostics Mod e and Syslog Mode are three diagnostic tools provided to assist the WLAN administrator in evaluating the functioning of the handset and the s ystem surrounding it. Diagnostic tools are enabled in the Admin menu. Site Survey Site survey can be used to eval uate the facili[...]

  • Page 74

    SpectraLink 8002 Wireless Telephones Conf iguration and Administration (SIP) 74 PN: 1725-36034-001_B.doc A n y D e t l Where: • 111111 = The last three octets of the on-air MAC address for a discovered AP. • 22 = The signal strength for the specified AP. • 33 = The channel number of the specified AP. • 444 = The beacon interval configured o[...]

  • Page 75

    Diagnostic Tools PN: 1725-36034-001_B.doc 75 i : b bb bbb s n c h b c n e e e ee eeeeee DGHI r r r rr rrrrrrr r +xx x x m m m G: gggg P: p p p p A n y S m r y Where: • i = index of selected AP (value will be from 0 to 3 ) • bbbbbb = the last three octets of the BSSID for a discovered AP • sn = signal strength in –dBm • ch = channel • bc[...]

  • Page 76

    SpectraLink 8002 Wireless Telephones Conf iguration and Administration (SIP) 76 PN: 1725-36034-001_B.doc Solving coverage issues Coverage issues are best resolved by adding and/or relocating APs. Overlap issues may be resolved by reassigning channels to the APs or by relocating the APs. See Chapter 10 Troubleshooting under Access Point Problems for[...]

  • Page 77

    Diagnostic Tools PN: 1725-36034-001_B.doc 77 The screens provided by the Diagnostics Mode include: Screen 1 M i s s edRc v C nt nnnnn M i s s edX mt C nt nnnnn R x R e t r y C ou nt nnnnn T x R e t r y C ou nt nnnnn • Missed receive packet count since power up (MissedRcvCnt) • Missed transmit packet count since power up (MissedXmtCnt) • Recei[...]

  • Page 78

    SpectraLink 8002 Wireless Telephones Conf iguration and Administration (SIP) 78 PN: 1725-36034-001_B.doc Screen 3 contains a list of the APs that are heard and the following parameters from each AP: • Indicator as to whether this is th e current AP, or an index into the list of other APs heard (C indicates current). • Last 2 octets of the MAC a[...]

  • Page 79

    Diagnostic Tools PN: 1725-36034-001_B.doc 79 • Association failures since power up (AssocFailure) • Re-association failures since power up (ReAssocFail) Screen 5 S e c - Er r Cou nt nnnnn L s t S e cEr r Seq nnnnn • Security error count since power up (Sec-ErrCount) • MAC sequence number of frame with last security error (LstSecErrSeq) Sysl[...]

  • Page 80

    SpectraLink 8002 Wireless Telephones Conf iguration and Administration (SIP) 80 PN: 1725-36034-001_B.doc The table below lists the syslog messages and which level of logging will produce them: Message type Errors Events Full Failed Handoff Yes Yes Yes Successful Handoff No Yes Yes Security Error Yes Yes Yes Call Start/End No Yes Yes Audio stats No [...]

  • Page 81

    Diagnostic Tools PN: 1725-36034-001_B.doc 81 Call Start Call type (telephony, OAI, PTT) AP MAC AP signal strength Call End AP MAC AP signal strength Audio stats AP MAC AP signal strength Payload size (in msec) Payloads sent Payloads received Payloads missed (not received) Payloads missed rate (over last 5 seconds) Payloads late Payloads late rate ([...]

  • Page 82

    SpectraLink 8002 Wireless Telephones Conf iguration and Administration (SIP) 82 PN: 1725-36034-001_B.doc Messages are formatted like the following example: Jan 1 00:01 :26.72 0090. 7a02.2a1b (1 72.16.0.46) [ 001a] RStat: AP 0 0:40:96:48:1 D:0C (-56 dB m), Sent 7835 23, Recvd 79134 2, MSnt 245, MRcd 5674, BSnt 43, BRcd 10783, TX drop 43 (0.0%), TX r[...]

  • Page 83

    PN: 1725-36034-001_B.doc 83 Certifying the Installation Prior to determining that an installation is complete, test the handsets following the sequence given in Chapter 6 Testing a Handset and conduct a Site Survey mode test according to the directions given in Chapter 7 Diagnostic Tools . The installation may need some adjustment s. Note any areas[...]

  • Page 84

    SpectraLink 8002 Wireless Telephones Conf iguration and Administration (SIP) 84 PN: 1725-36034-001_B.doc be at least one AP stronger than -60 dBm in all a reas for 11mb/s operation) and has good channel allocation. (At any point, the strongest AP shown should be on a different channel than t he next best choice.) 3. Finally, use the single AP ( MyI[...]

  • Page 85

    PN: 1725-36034-001_B.doc 85 Software Maintenance SpectraLink 8002 Wireless Telephones use proprietary software programs written and maintained by Polycom Corporation. The software versions that are running on the hand sets can be displayed during power on by holding down the END key. Polycom Customer Service or an authorized dealer will provide inf[...]

  • Page 86

    SpectraLink 8002 Wireless Telephones Conf iguration and Administration (SIP) 86 PN: 1725-36034-001_B.doc Message Description Updating Code Handset is downloading new software into memory. The number icon s at the bottom of the display indicate whi ch file number is currently being downl oaded. This message also displays a progre ss bar. When the pr[...]

  • Page 87

    PN: 1725-36034-001_B.doc 87 Troubleshooting On occasion, you may run into transmission problems due to any number of factors originating fr om the wireless LAN. SpectraLink 8002 Wireless Telephones can ex hibit transmissi on problems in several ways. They can cease fu nctioning properly, display error messages, or display incorrect data . When usin[...]

  • Page 88

    SpectraLink 8002 Wireless Telephones Conf iguration and Administration (SIP) 88 PN: 1725-36034-001_B.doc Transmission obstructions Prior to system installation, the best location for APs for optimum transmission coverage should have been determined. However, small pockets of obstruction may still be present, or obstructions may be introduced into t[...]

  • Page 89

    Troubleshooting PN: 1725-36034-001_B.doc 89 Handset Status Messages SpectraLink Wireless Telephone status messages provide information about the SpectraLink 8002 Wireless Telephone’s communication with the AP and host telephone system. T he following table summarizes, in alphabetical order, the status messages. Message Descripti on Action Address[...]

  • Page 90

    SpectraLink 8002 Wireless Telephones Conf iguration and Administration (SIP) 90 PN: 1725-36034-001_B.doc Message Descripti on Action Bad Network IP The value of the Network IP address entered in the WT through the menus or the configuration i s missing or invalid Enter a valid network IP address Bad Network Mask The value of the Netwo rk network ma[...]

  • Page 91

    Troubleshooting PN: 1725-36034-001_B.doc 91 Message Descripti on Action Checking DHCP IP The handset is retrieving DHCP information from the DHCP server. None. This is informational only. CRC Code Error The software which has b een TFTP downloaded has a bad redund ancy code check. Try the download agai n; it is possible t he software was corrupted [...]

  • Page 92

    SpectraLink 8002 Wireless Telephones Conf iguration and Administration (SIP) 92 PN: 1725-36034-001_B.doc Message Descripti on Action DO NOT POWER OFF The handset is in a critical section of the software update. None. Do not remove the Battery Pack or attempt to power off the phone while this is displayed. Doing so may ren der the handset inoperabl [...]

  • Page 93

    Troubleshooting PN: 1725-36034-001_B.doc 93 Message Descripti on Action No Host IP (Addr) The handset is configured for “static IP” (as oppose d to “use DHCP ”) and no valid host IP address (the handset’s IP address) has b een entered. Enter a valid IP address in the configuration settings or change to “use DHCP.” No IP Address Invali[...]

  • Page 94

    SpectraLink 8002 Wireless Telephones Conf iguration and Administration (SIP) 94 PN: 1725-36034-001_B.doc Message Descripti on Action Not Installed! A required software component is missing. Check that all required software files are on the TFTP server, if over-the-air downloading is being u sed. If the error repeats, contact Polycom Technical Suppo[...]

  • Page 95

    Troubleshooting PN: 1725-36034-001_B.doc 95 Message Descripti on Action Updating Code… Handset is downloading new software into memory. The number icons at the bottom of the di splay indicate which file number is currently being download ed. This message also displays a progress bar. When the progress bar fills the display line the update o perat[...]

  • Page 96

    [...]

  • Page 97

    PN: 1725-36034-001_B.doc 97 Appendix A: Regulatory Domains This table details the specifications for regulatory domain settings. Polycom recommends that you check with local authorities for the latest status of their national regulations for 2.4 GHz wireless LANs. Domain Identifier Band Channels Max. Power Limit (peak po wer) Countries 01 2.4000 ?[...]

  • Page 98

    SpectraLink 8002 Wireless Telephones Conf iguration and Administration (SIP) 98 PN: 1725-36034-001_B.doc[...]

  • Page 99

    PN: 1725-36034-001_B.doc 99 Index A Access point Coverage ............................................................. 76 Coverage test ...................................................... 83 Access point, description ..................................... 15 Automatic Learn ...................................................30 C Capacity .......[...]