Promise Technology TX4000 manuel d'utilisation

F AST T RAK TX4000 U SER M ANUAL Version 1.3[...]

FastTrak TX4000 User Manual ii Copyright © 2002 Promise T echnology , Inc. All Rig hts Reserved . Copyright by Pro mise Tech nology, Inc. (Promise Techn ology). No part of this manual may be repro duced or transmitted i n any form w ithout the ex pressed, written perm ission of Pr omise T echnology. Trademarks Promise, and t he Promise logo are re[...]

iii Content s Chapter 1: Introduction ........................................................................................ 1 What is the Fa stTrak TX 4000 RAID C ard? .................................................. 1 Promise Array M anagement U tility (PAM).................................................... 2 Keys Features and Benefits ....[...]

FastTrak TX4000 User Manual iv Existing W in dow s 2000 .............................................................................. 39 Confirming Windows 2000 Driver Installat ion ............................................. 39 New Windows ME Installati on .................................................................... 40 Existing W indow [...]

1 Chapter 1: Intr oduction The PC w hich you are usi ng either a lready cont ains a Promi se Techno logy FastTrak T X4000 RAID car d insta lled by a third-p arty or you have acquir ed a FastTrak T X4000 retail product for y our existi ng PC and w ill be insta lling the card your self. • For PC owners w ishing to install t heir Promise T echnology[...]

FastTrak TX4000 User Manual 2 All FastTr ak TX4000 mo dels also offer fault to lerant, data re dundancy for entry- level netw ork file se rvers or si mply for deskto p PC users w anting to continually protect valu able data on their PC. Each FastTrak T X4000 m odel offers RAID 1 mirroring (f or two drives) and RAID 0+1 m irroring plus str iping (fo[...]

Chapter 1: Introduct ion 3 Keys Features an d Benefits The follow ing informat ion offers an overview of the major fea tures of y our new Promise FastT rak TX 4000 card... Advanced Hardware Design Features Benefits Supports 66M Hz PCI bus motherboar ds (automat ically backw ard compatible with 33MHz PC I slots) Allows max imum data tran sfers of up[...]

FastTrak TX4000 User Manual 4 Mirroring sup ports autom atic background re builds Fault tolerance can be restor ed automatical ly without re booting. Compatibility Features Benefits Complies w ith PCI v2.2 Loca l Bus standard Provides hig hest level of hardw are compatibil ity. Compliant with PCI IDE Bus Master stand ard. PCI IDE Bus Master supp or[...]

5 Chap ter 2: Quic k St art When you rec eive the Fa stTrak T X4000 Series Contr oller Ca rd, the packa ge should cont ain the items listed below : • FastTrak T X4000 Ultra AT A/133 RAID Contr oller Card • Quick St art Guide • FastTrak T X4000 driver diskette • Two Y-cable pow er splitters. • Four internal 8 0-wire/40-p in Ultra ATA/133 h[...]

FastTrak TX4000 User Manual 6 Installing the Fas tTrak TX4000 Card The FastT rak TX4000 C ontroller car d fits into any avail able 32-bit PCI slot (must be PCI 2.1 or 2.2 compli ant). It als o fits the 32-bit portion of a 64-bit PCI slot, on the system ’s motherbo ard (see fig ure below ). 1. Remove th e cover of your system. 2. Remove the inside[...]

Chapter 2: Quick Start 7 Installing the Hard Drives Important If you w ish to includ e your curr ent bootable AT A drive using t he Windows NT 4.x, 2000, X P, Server 2003, M E or 98 opera ting system on y our FastT rak TX 4000 Controller card, do NOT connect the hard drive to the card yet. You MU ST install the Windows NT 4.x, 2000, X P, Server 200[...]

FastTrak TX4000 User Manual 8 IDE 2 IDE 4 IDE 3 IDE 1 LED Pin 1 Figure 2. TX4000 card Important You must use an 80-w ire, 40-p in cable w hen connectin g your hard drives t o the Fa stTrak TX4000 control ler card. The FastTrak T X4000 pack age contain s four 80-w ire, 40-pin cab les. Notes • The FastT rak TX4000 C ontroller car d is a PCI P lug-n[...]

Chapter 2: Quick Start 9 Creating Your Disk Array You w ill now use the onboard FastBu ild BIOS uti lity to crea te your array us ing the attached drives. T here are three d iffer ent scenar ios in creating this array. You can cr eate an array for performa nce, you c an create a S ecurity array using new hard driv es (recommen ded), or you can crea[...]

FastTrak TX4000 User Manual 10 FastBuild (tm) U tility 1.xx (c) 2002-20 05 Promise T echnology, Inc. [Auto Setup Opt ions M enu] Optimize Array for: Performance Typical Applicatio n usage: A/V Editing [ Auto Setup Co nfiguration ] Mode ........................................................... Stripe Drives used i n Array .........................[...]

Chapter 2: Quick Start 11 Creating a Secu rity Ar ray with New Drives Notes Under the Se curity setting, F astTr ak TX4000 perm its two drives to be used for a single Mirrored array or four drives to be used for a M irrored/Stripe d array in Aut o Setup. When creating a Security array with new drives, a fea ture called Gig abyte Bound ary will auto[...]

FastTrak TX4000 User Manual 12 Creating a Secu rity Array with an Existing Data Drive Under the Se curity setting, F astTrak T X4000 perm its two dri ves to be used f or a single M irrored array or fo ur drives to be used for a Mirrored/ Striped array in Auto Setup. You w ould use this me thod if y ou wish to use a driv e that alr eady cont ains da[...]

Chapter 2: Quick Start 13 Source Disk Channel: Drive ID Driv e Model Cap acity (M B) Target Disk Channel: Drive ID Driv e Model Cap acity (M B) [Please Select A Sour ce Disk] Channel: Drive ID Drive M odel Capacity (M B) 1 : 1 QUANTUM CR8.4A 8063 3 : 3 QUANTUM CR8.4A 8063 [ ↑ ] Up [ ↓ ] [ESC] Ex it [Ctrl-Y] Save 4. Press the arrow keys to choos[...]

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15 Chapter 3: Usin g FastBuild C onfiguration Utility The FastBuild C onfigurat ion Utility offers severa l menu ch oices to cre ate and manage the dr ive array on the Promi se FastTrak T X4000 ada pter. For pur poses of this manu al, it is a ssumed you hav e already created an arr ay in the prev ious chapter and n ow wish to make a ch ange to t he[...]

FastTrak TX4000 User Manual 16 Navigating the FastBuild Setup Menu When using t he menu s, these are some of t he basic n avigati on tips: Arrow keys highlight s through choices; th e Space bar allow s to cycle thro ugh optio ns; Enter select s an option; E sc aborts or ex its the curren t menu. Using the Ma in Menu This is the first opt ion screen[...]

Chapter 3: Fa stBuild Confi guration Utility 17 Creating Array s Automatica lly The Auto Setup (1) select ion from th e Main M enu can intu itively help create y our disk array. It w ill assign all availabl e drives appr opriate for th e disk array you are cr eating. After making a ll select ions, pre ss Ctrl-Y to Save the selection s. FastBuild w [...]

FastTrak TX4000 User Manual 18 Optimize A rray for Select whether y ou want Perf ormance (RAID 0) , Security (R AID 1 or RAID 0+ 1) under the Opt imize Array for setting. Performance RAID 0 (Strip ing) support s the high performance. The storag e capacity equals the number of drives tim es the cap acity of th e smalles t drive i n the disk array . [...]

Chapter 3: Fa stBuild Confi guration Utility 19 Using a Hot Spar e Driv e If a third dr ive is attach ed and i s not assig ned to a mirr ored t wo-drive disk array (one optimiz ed for Security ), it w ill be recogn ized as a spar e drive. Su ch a drive is immedi ately used as a stan dby replacement . It is auto matically added to an array once a di[...]

FastTrak TX4000 User Manual 20 Viewing Drive Assignments The View Drive Assig nments (2) opt ion in the M ain M enu displays w hether drives are a ssigne d to a disk array or are una ssigne d. Under the As signment column, driv es are labe led with t heir assi gned disk array or show n as Free if una ssigned. Such Fre e drives c an be used for a fu[...]

Chapter 3: Fa stBuild Confi guration Utility 21 Manually Creati ng an Array The Define Arr ay (3) option from the M ain Menu allow s users to begin the process of manually d efining t he drive ele ments and RA ID lev els for one or multiple di sk arrays attached t o FastT rak TX4000. Users will commonly create on e or two driv e arrays w ith FastT [...]

FastTrak TX4000 User Manual 22 Selecting A rray Ty pe 1. Under the Defi nition se ction of this menu, high light t he Array # for w hich you want to assig n a RAID level. 2. Press the S pacebar to cycle th rough three array types: • Performance (RAID 0 Str iping) • Security (RAID 1 M irroring • RAID 0+1 Stripin g/Mirroring (f or 4 drives) See[...]

Chapter 3: Fa stBuild Confi guration Utility 23 Gigabyt e Boundary The Gigaby te Boundary featur e is de signed for mirrore d arrays (RAID 1 or R AID 0+1) in w hich a drive h as faile d and the user cannot replace the dr ive w ith the same capa city or larger . Instead, th e Gigabyte Bou ndary fea ture permits t he installatio n of a rep lacement d[...]

FastTrak TX4000 User Manual 24 Creating a Mirrored Array Using New Drives As descr ibed in the Dr ive Ass ignments Op tion se ction abov e, if you selected a mirroring array and w ish to use tw o new assig ned drives, follow the directio ns here. 1. Assign new drives to a Mirroring array 2. Save the infor mation by pressing Ctrl-Y , the window belo[...]

Chapter 3: Fa stBuild Confi guration Utility 25 A dding Fault Tolerance to an Existing Drive FastTrak T X4000 w ill create a mirrored arr ay using a n existin g system dr ive with data. You must assign th e exis ting drive an d another drive of same or larger capacity to the M irroring array. T he BIOS will send the ex isting data to t he new blank[...]

FastTrak TX4000 User Manual 26 Source Disk Channel: Drive ID Drive Model Capacity (M B) Target Disk Channel: Drive ID Drive Model Capacity (M B) [Please Select A Sour ce Disk] Channel: Drive ID Drive Model Capacity (M B) 1 : 1 QUANTUM CR8.4A 8063 3 : 3 QUANTUM CR8.4A 8063 [ ↑ ] Up [ ↓ ] [ESC] Ex it [Ctrl-Y] Save 4. Press the arrow keys to choos[...]

Chapter 3: Fa stBuild Confi guration Utility 27 Making a Fast Trak TX400 0 Disk A rray Bootable Warning If you plan t o boot from a n array on the FastTrak T X4000, you must c onfigure the system BIOS Setup to u se the FastTrak T X4000 as a b ootable dev ice (rather th an the onboard contro ller or a nother add-in card). This opt ion is not av aila[...]

FastTrak TX4000 User Manual 28 Creating a Hot Spare Driv e for Mirrored A rra y s For automat ic rebuilds o f a mir rored array, atta ch a spare drive to the FastTr ak TX4000. Driv es that are n ot assign ed to an array and are the same siz e or larger than the origina l will be used for the a utomatic re build. T his is perf ormed in the back grou[...]

Chapter 3: Fa stBuild Confi guration Utility 29 Deleti ng an Array The Delete Arr ay (4) M enu option allow s for deletio n of disk array ass ignments. This is not the sa me as delet ing data fro m the drives the mselv es. Important If you delete an array by accident, i mmediately d efine a new array identical to one you deleted. Thi s action nor m[...]

FastTrak TX4000 User Manual 30 FastBuild (tm) U tility 1.xx (c) 2002-20 05 Promise T echnology, Inc. [ Define Array M enu ] Array No RAID Mode T otal Drv Capacity(M B) Status Array 1 Stripe 2 16126 Functional Stripe Block: 64 KB Gigabyte Boundary : OFF [ Drive Ass ignments ] Channel: Drive ID Drive M odel Capacity (M B) Assignment 1 : 1 Q UANTUMCR8[...]

Chapter 3: Fa stBuild Confi guration Utility 31 Rebuildi ng a Mirrored Array The Rebuil d Array (5) Menu o ption can be used to rec over from a n error in a mirrored dis k array. You w ill receive a n error me ssage when booting your system fro m the FastT rak BIOS. Important Drives M UST be repla ced if th ey contain any physi cal errors. Follow t[...]

FastTrak TX4000 User Manual 32 FastBuild (tm) U tility 1.xx (c) 2002-20 05 Promise T echnology, Inc. [ Rebuild Array M enu ] Array No RAID Mode Total Drv Status Array 2 Mirror 2 Critical Stripe Block: N ot Availabl e Gigabyte Boundary : ON [ Select Driv e for Rebuild ] Channel: Drive ID Drive M odel Capacity (M B) 1 : 1 QUANTUMCR8.4A 8063 [ Keys Av[...]

33 Chapter 4: Ins t a lling Sof tware Drivers Following are driver in stallatio n procedures for the W in dows operating sy stems that support th e FastT rak TX4000 C ontroller. T he FastTrak TX4000 sof tware drivers for Windows are included on the driver d iskette. Drivers an d installat ion instru ctions for L inux and N ovell op erating sy stems[...]

FastTrak TX4000 User Manual 34 New Windows Server 2003 Installation The follow ing details the instal lation of t he FastT rak TX4000 drivers w hile instal ling Windows Server 2 003. 1. Start the insta llation: • Floppy Insta ll: Boot t he comput er with the W ind ows Serv er 2003 install ation disk ettes. • CD-ROM Install: Boot fr om the C D-R[...]

Chapter 4: In stalling Sof tware Driv ers 35 Existing Windows Server 2003 Installation After installi ng the Fa stTrak TX 4000 card and rebooting y our syste m, Windows Server 2003 set up will show a “Found New H ardware” dialog box. 1. Insert the Fas tTrak T X4000 driv er diskette into th e A: drive. 2. Choose In stall the s oftware autom ati[...]

FastTrak TX4000 User Manual 36 New Windows XP Installati on The follow ing details the instal lation of t he FastTr ak TX4000 drivers w hile install ing W indow s X P. 1. Start the insta llation: • Floppy Insta ll: Boot t he compu ter with the Windows X P installatio n diskettes. • CD-ROM Install: Boot fr om the C D-ROM. Press F6 after the mess[...]

Chapter 4: In stalling Sof tware Driv ers 37 Existing Wi ndows XP Installation After installi ng the Fa stTrak TX 4000 card and rebooting y our syste m, Windows XP setup w ill show a “Found New Hardw are” dialog box . Under Windows X P, “Mass Storage C ontroller” w ill be displ ayed. 1. Insert the Fas tTrak T X4000 driv er diskette into th [...]

FastTrak TX4000 User Manual 38 New Windows 2000 Installation The follow ing details the instal lation of t he FastTr ak TX4000 drivers w hile install ing W indow s 2000. 1. Start the insta llation: • Floppy Insta ll: Boot t he compu ter with the W indows 2000 installat ion diskettes. • CD-ROM Install: Boot fr om the C D-ROM. Press F6 after the [...]

Chapter 4: In stalling Sof tware Driv ers 39 Existing Windows 2000 After installi ng the Fa stTrak TX 4000 card and rebooting y our syste m, Windows 2000 set up will show a “New H ardware Found” dialog box . Under W in dows 2000, “PCI M ass Storage Con troller” w ill be display ed. 1. Choose Add New Hardware Wiz ard from the list, and then [...]

FastTrak TX4000 User Manual 40 New Windows ME Installati on The follow ing details the instal lation of t he FastTr ak TX4000 drivers w hile install ing W indow s M E. 1. Install t he FastTrak T X4000 c ontroller card i nto your system. 2. Install Windows M E fully. 3. After installat ion, go to th e Start men u and choose Se ttings. 4. From the Se[...]

Chapter 4: In stalling Sof tware Driv ers 41 Existi ng Windows ME Installation The follow ing sectio n details t he instal lation o f FastTrak T X4000 driv ers on a system tha t has W in dows M E already inst alled and ru nning. 1. After installi ng the Fa stTrak TX 4000 controll er card and configuring th e hard drives, pow er up the sy stem a nd [...]

FastTrak TX4000 User Manual 42 New Windows NT4.x Installation The follow ing details the instal lation of t he FastTr ak TX4000 drivers w hile install ing W indow s NT 4.x. 1. Start the syst em instal lation by booting fr om the W i ndows N T disk: • Floppy inst all: boo t the syst em with the Windows NT installa tion diskettes. • CD-ROM disk i[...]

Chapter 4: In stalling Sof tware Driv ers 43 Existing Wi ndows NT4.x Installation The follow ing sectio n details t he instal lation o f FastTrak T X4000 driv ers on a system tha t has W in dows NT 4.x already installed a nd running. NOTE : Do not attach the bo ot drive or a ny other hard drive to the FastTrak TX4000 control ler card before complet[...]

FastTrak TX4000 User Manual 44 New Windows 98 Installation The follow ing sectio n details t he instal lation of the FastT rak TX 4000 drivers while ins talling W i ndows 98. 1. Install the F astTrak T X4000 co ntroller card a nd configur e the hard drive(s), partition and f ormat your h ard drive(s), if necess ary. 2. Install Windows 98 nor mally [...]

Chapter 4: In stalling Sof tware Driv ers 45 Existi ng Windows 98 Installation The follow ing sectio n details t he instal lation o f FastTrak T X4000 driv ers on a system tha t has W in dows 98 already in stalled an d running. 1. After installi ng the Fa stTrak TX 4000 controll er card and configuring th e hard drives, pow er up the sy stem a nd b[...]

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47 Chapter 5: Disk Array Concept s A bout FastTrak TX4000 FastTrak T X4000 is a h igh performa nce Ultra AT A RAID cont roller card tha t features con current data channel operat ion and onb oard BI OS. The chan nels on the FastTr ak TX4000 su pport con current operati on that allows for ov erlapped I/O under mu lti-tasking operating sy stems an d [...]

FastTrak TX4000 User Manual 48 Disk Arra y Terms Disk A rray Description A disk array is formed fro m a group of two or mor e disk drive s that appear t o the system as a single d rive. The advantage of an array is to pro vide better throughput perf ormance and /or data fault toleran ce. Better perfor mance is acc omplished by sharing th e workload[...]

Chapter 5: Di sk Array C oncepts 49 About RAID Levels Striping (RAID 0) Reads and w rites sector s of d ata interleav ed between m ultiple driv es. W hen any disk memb er fails, it affe cts the ent ire array . Performance is better than a single drive since the w orkload is bal anced betw een the array me mbers. This array ty pe is for hi gh perfor[...]

FastTrak TX4000 User Manual 50 Mirroring (RAID 1) Writes dupli cate data on to a pair of drives w hile reads are performe d in paralle l. ATA RAID 1 is fault tolera nt because e ach drive o f a mirror ed pair is installed on separate IDE channels. If one of the mirrored drives suf fers a mechan ical failur e (for example, spindle fa ilure) o r does[...]

Chapter 5: Di sk Array C oncepts 51 Striping / Mirror (RA ID 0+1) A combinatio n of RAID 0 an d RAID 1 array s. It can i ncrease performance by reading and w riting data in par allel while pr otecting dat a with duplication . A minimum of four drives are req uired. With a four-driv e disk array, tw o pairs of drives are stri ped. E ach pair mirr or[...]

FastTrak TX4000 User Manual 52 A bou t Dual Data Redundancy One unique (t hough rarely occurring) feature of RA ID 0+1 is dual fault to lerance. In some ca ses, tw o drives can fail simul taneously and st ill mainta in the integr ity of data. T here are six combina tions in w hich two driv es can f ail. FastTr ak TX4000 prote cts the dat a array in[...]

53 Chapter 6: T roublesh ooting & Tip s This se ction is used to assist w ith troubleshooti ng conflic ts and Fa stTrak TX4000 in stallation p roblems. Also refer to th e READM E.TXT file on the FastTrak T X4000 driver and utility diskette for more r ecent inf ormation as w ell as the PromiseOnli ne servic es listed i n Appendix A. The sect ion[...]

FastTrak TX4000 User Manual 54 Miscellaneous problems su ch as: • FastTrak T X4000 BIOS do es not appear during b oot • FastTrak T X4000 driver does not l oad • Slow data tra nsfer rates Move the Fa stTrak TX 4000 card to a different PCI s lot. Intermittent data proble ms Overcloc king the PCI bu s may cau se the sy stem to hang or data corru[...]

Chapter 6: T roubleshooti ng & Tips 55 Drive-Related Errors Critical Array Status Error Reported duri ng Boot If a criti cal status error messa ge appears on t he FastT rak TX 4000 BIOS start up screen for a mirrored arr ay (see bel ow), there is a drive in th e array that ha s failed or is not resp onding. Fa stTrak T X4000 w ill identify the [...]

FastTrak TX4000 User Manual 56 Unable to partition or format array There are tw o possible causes : • The FastT rak TX4000 co ntroller is the boot able devi ce but the array i s not set to be bootable. • The Reserv e Sector of on e of the driv es has b ecome corru pt or bad. If the FastT rak TX 4000 controller i s the bootab le device, make sur[...]

Chapter 6: T roubleshooti ng & Tips 57 To remove the Reserv e Sector, foll ow these steps: 1. During boot up, press Ctrl- F to enter the FastBuil d BIOS utilit y. 2. Choose opt ion 2, View Drive Assi gnments. 3. Press arrow keys to highli ght t he drive where y ou wish to re move the reserve sect or. 4. Press Alt-F1 . The highli ghted driv e wi[...]

FastTrak TX4000 User Manual 58 Operating Sy stem-Related Is sues Different drive lettering un der Windows NT This may ha ppen w hen using a SCSI car d in additi on to the Promise card. Windows NT does not ne cessarily load the dr iver for the b oot devic e controller first. This re sults in a drive that in MS-DO S is the C: drive be ing the D:, or [...]

Chapter 6: T roubleshooti ng & Tips 59 “No Hard Dr ives Found” Message Appear s During C D-ROM Instal l of Windows NT, 2000, XP or Ser ver 2003 The F6 key w as not pre ssed at the a ppropriate ti me. Rebo ot the syst em, and press the F6 key w hen the messa ge “Setup is inspecting your com puter’s hardware co nfiguration…” a ppears [...]

FastTrak TX4000 User Manual 60 Performance Tips Here are so me tips that may optimiz e performanc e in a RAID 0 striped array . If you are usin g an audio/v ideo-editi ng card, we also reco mmend rev iewing your card’s docu mentation f or addit ional infor mation. Use FastTrak TX 4000 as D: or other non- bootable drive i n a Striped A rray For Au[...]

Chapter 6: T roubleshooti ng & Tips 61 Change Setting of PCI Bus Utilization Certain bran ds of video capture car ds can produce a g litch on play back of .AVI files. A sett ing of Le ss for PCI Bus ut ilization r educe s the tim e which FastT rak TX4000 occup ies on the PC I bus a nd frees that time for us e by other PCI devices an d will el i[...]

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63 Appendix A: Frequentl y Asked Ques tions This se ction list s frequently asked quest io ns involving pre- installati on, drive issues, in stallation, and post-i nstallati on. Pre-Installation (Speed, Dev ice Types, C apacity , Cabling) Q: What kind of har d drives ca n I use for a FastTr ak TX400 0 array? A: You can use any IDE hard driv e(s) to[...]

FastTrak TX4000 User Manual 64 Q: How does the FastTr ak TX4000 R AID control ler provide storage and/or data prote ction with their arr ays? A: FastTrak T X4000 imple ments three d ifferent RAID levels as f ollows: RAID 0 (Stripe) For capacity – T he FastTrak T X4000 array w ill be as big as t he smallest HDD in the array time s however many HDD[...]

Appendix A: FAQs 65 A: Yes. All FastT rak contr ollers read th e arrays the same w ay and can be moved from o ne contr oller to a nother. Q: Can I take a driv e used in a FastTrak TX40 00 array and access it directly with a different cont roller, such as the one integ rated on the motherboard? A: Yes, but only under certain c onfigur ations. Fir st[...]

FastTrak TX4000 User Manual 66 Installation Issues (Capacity, Boot ing) Q: Why ar e some drives reco gnized by the FastTrak TX 4000 Ar ray Setup utilities with only partial capacity? A: Some hard drives ship w ith a jumper that reduce s the addres sable capacity of the drive t o prevent pro blems w ith older syst ems that d on’t support l arger d[...]

67 Appendix B: T echnical Suppor t Promise Tech nical Suppor t provides several su pport opt ions for Pro mise users to access informat ion and upd ates. W e e ncourage you t o use one of o ur electronic services, w hich prov ide product i nformation u pdate s for the mos t efficient servi ce and support. If you decid e to contac t us, ple ase have[...]

FastTrak TX4000 User Manual 68 European Tech S upport E-mail Support support@pro mise.nl Fax Technic al Suppor t +31 (0)40-25 6-9463 Attention: Tec hnical Supp ort Phone Techni cal Supp ort +31 (0)40-235-2600 8:30-5:00p m The Netherla nds T ime If you w ish to write us f or support: Promise Tech nology Europ e B.V. Attn: Technic al Support Luchthav[...]

Appendix B: Technical Sup port 69 Limited Warranty Promise Tech nology, In c. (“Promise”) w arrants that for T hree (3) year s from the time of t he delivery of t he prod uct to the ori ginal end u ser: a) the produ ct will confor m to Pro mise’s spec ifications ; b) the produ ct will be free from defect s in materi al and w orkmanshi p under[...]

FastTrak TX4000 User Manual 70 No other do cument, sta tement or repr esentation may be reli ed on to v ary the terms of thi s limited w arranty. Promise’s s ole respon sibility w ith respect t o any produ ct is to do one of the following: a) replace the pr oduct w ith a conformin g unit of the same or superior product; b) repair the product; Pro[...]

Appendix B: Technical Sup port 71 Returning Pr oduct for Repair If you susp ect a produc t is not working pro perly, or if y ou have any qu estions about your pro duct, conta ct our T echnical Suppor t Staff throu gh one of our Technical Serv ices, mak ing sure to pr ovide the f ollow ing informati on: • Product model and serial number (req uired[...]

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