Samsung iDCS 100 manuel d'utilisation

T ABLE OF CONTENTS USER INSTRUCTIONS SECTION P A R T DESCRIPTION P AGE 1 ENHANCED DISPLA Y PROGRAMMING 1.1 OVERVIEW ........................................................................................... 1.1 1.2 L OCKING Y OUR KEYSET ................................................................... 1.4 1.3 CHANGING Y OUR P AS SCODE ..........[...]

iDCS 100 USER INSTRUCTIONS TECHNICA L MANUAL PART 1 JUN E 2002 1.1 PART 1. ENHANCED DISPLAY PROGRAMMING 1.1 OVERVIEW • iDCS KEYSETS This sec tion provides more detail ed programming proce dures that can be used by experienced di splay keyset users. These pr ocedures will help explain some of the displays ob served as the simpler pr ocedures detai[...]

iDCS 100 USER INSTRUCTIONS TECHNICA L MANUAL PART 1 JUN E 2002 1.2 The diagram below illustra tes the keys on a iDCS 8D keyset that have special functions during programming. W hen required, these keys will b e referred to by the names descri bed below. HOME PAG E Table of Contents[...]

iDCS 100 USER INSTRUCTIONS TECHNICA L MANUAL PART 1 JUN E 2002 1.3 • DCS KEYSETS This sec tion provides more detail ed programming proce dures that can be used by experienced di splay keyset users. These pr ocedures will help explain some of the displays ob served as the simpler pr ocedures detailed in the Keyset User Guide are follow ed. The dia[...]

iDCS 100 USER INSTRUCTIONS TECHNICA L MANUAL PART 1 JUN E 2002 1.4 1.2 LOCKING YOUR KEYSET You can lock your keyset to p revent other people f rom making or recei ving calls while you are away. You can unlock it when you return. ACTION DISPLAY 1. Press the trans fer key follow ed by 100 Display shows [201] STN LOCK PASSCODE:_ 2. Enter your passocde[...]

iDCS 100 USER INSTRUCTIONS TECHNICA L MANUAL PART 1 JUN E 2002 1.5 1.3 CHANGING YOUR PASSCODE Each keyset user can set or change his/her individual pa sscode. This pa sscode is used to lock or unlock keysets, for toll restriction override and to access the DISA feature. NOTE: Default passcodes cannot be used for toll restriction override or for DIS[...]

iDCS 100 USER INSTRUCTIONS TECHNICA L MANUAL PART 1 JUN E 2002 1.6 1.4 CALL FORWARDING The iDCS 100 allows the system administrator to program the call forward destinations for other stat ion users. This MMC a lso allows call for ward to be set af ter the d estination has been entered. The iDCS 100 system allows six types of call forwarding: FORWAR[...]

iDCS 100 USER INSTRUCTIONS TECHNICA L MANUAL PART 1 JUN E 2002 1.7 6 = EXT This option, when set, will forward calls to the external location programmed as the forward destination after the External Forward timer in MMC 502 expires. In MMC 210 there is an option to a llow intercom calls to forwar d as well. 7 = FWD DND This option will f orward a l[...]

iDCS 100 USER INSTRUCTIONS TECHNICA L MANUAL PART 1 JUN E 2002 1.8 4. Dial 1 for YES , 0 for NO OR [201] FORWARD CURENTLY SET :YES Press UP or DOWN to select Y ES or NO and press R IGHT soft key to return to step 2 5. Press the trans fer key to store and exit HOME PAG E Table of Contents[...]

iDCS 100 USER INSTRUCTIONS TECHNICA L MANUAL PART 1 JUN E 2002 1.9 1.5 SETTING YOUR ANSWER MODE Each keyset and a dd-on mod ule (AOM) can have i ts answer mode f or intercom calls set to one of the following options: RING—The station will ring i n one of eight custom ring p atterns. C alls are answer ed by pressing the ANS/R LS key or lifting the[...]

iDCS 100 USER INSTRUCTIONS TECHNICA L MANUAL PART 1 JUN E 2002 1.10 1.6 PROGRAMMING YOUR STATION’S NAME Names are written using the keypa d. Each key p ress selects a char acter. Pressing the dial pad key moves the cursor to the next position. For example, if the d irectory name is “SAM SMITH,” press the number “7” three times to get the [...]

iDCS 100 USER INSTRUCTIONS TECHNICA L MANUAL PART 1 JUN E 2002 1.11 • iDCS KEYSETS COUNT 1 2 3 4 5 DIAL 0 < > . ) 0 DIAL 1 space ? , ! 1 DIAL 2 A B C @ 2 DIAL 3 D E F # 3 DIAL 4 G H I $ 4 DIAL 5 J K L % 5 DIAL 6 M N O ^ 6 DIAL 7 P Q R S 7 DIAL 8 T U V ✱ 8 DIAL 9 W X Y Z 9 DIAL ✱ : = [ ] ✱ 1. When the character you want a ppears on the[...]

iDCS 100 USER INSTRUCTIONS TECHNICA L MANUAL PART 1 JUN E 2002 1.12 1.7 PROGRAMMING PERSONAL SPEED DIAL LOCATIONS You can program freque ntly dialed tel ephone numbers in a personal speed dial list. Each station user begins with ten numbers 00–09 and may be assigned up to fifty numbers. See your system administrator to d etermine the a mount assi[...]

iDCS 100 USER INSTRUCTIONS TECHNICA L MANUAL PART 1 JUN E 2002 1.13 1.8 NAMING YOUR PERSONAL SPEED DIAL LOCATIONS This program allows a character name to be entered for eac h personal speed dial location. This name enables the speed dial number to be located when using the directory dial f eature. The directory di al feature allows the d isplay key[...]

iDCS 100 USER INSTRUCTIONS TECHNICA L MANUAL PART 1 JUN E 2002 1.14 1.9 ADDING EXTENDERS TO KEYS This program allows you to a ssign key extenders to make a general access feature key more specific. The f eature keys that can ha ve extenders are listed b elow: FEATURE KEY DESCRIPTION EXTENDER BOSS Boss a nd Secretar y 1–4 DP Direct Pickup Extensio[...]

iDCS 100 USER INSTRUCTIONS TECHNICA L MANUAL PART 1 JUN E 2002 1.15 1.10 CHECKING STATION STATUS This prog ram displays the following attributes of a station port. This is a read only feature. 0 PORT # Cabinet (1–2)/Slot (1–10)/(1–48) 1 PICKUP GROUP None, 01–30 2 SGR Station Group Number 3 BOSS-SECR None, 1–4 4 PAGE Page Zone (1–4) 5 CO[...]

iDCS 100 USER INSTRUCTIONS TECHNICA L MANUAL PART 1 JUN E 2002 1.16 1.11 CHANGING YOUR TIME AND DATE DISPLAY Display keysets will always ha ve the date and time displayed when not in use. Y ou can select from the followi ng display op tions: 0 COUNTRY Sets overall display format and has two options 0 = ORIENTAL MM/DD DAY HH:MM 1 = WESTERN DAY DD MM[...]

iDCS 100 USER INSTRUCTIONS TECHNICA L MANUAL PART 1 JUN E 2002 1.17 1.12 SETTING STATION ON/OFF OPTIONS The iDCS 100 allows the system administrator to set any of the keyset features listed below . STANDARD / ENHANCED FEATURES DESCRIPTION 00 AUTO HOLD Automatically places an e xisting C.O. call on hold if a CA LL button, trunk key or tr unk route k[...]

iDCS 100 USER INSTRUCTIONS TECHNICA L MANUAL PART 1 JUN E 2002 1.18 ACTION DISPLAY 1. Press the transfer key followed by 110 Display shows [201] STN ON/OFF AUTO HOLD :OFF 2. Dial the option number from above list (e.g ., 4 ) [201] STN ON/OFF HOT KEYPAD :OFF Press UP or D OW N to select the option and Press the right soft key to move the cursor 3. P[...]

iDCS 100 USER INSTRUCTIONS TECHNICA L MANUAL PART 1 JUN E 2002 1.19 1.13 SELECTING A RING TONE Each keyset user can select one of eight ring f requencies. ACTION DISPLAY 1. Press the trans fer key follow ed by 111 Display shows [201] RING TONE SELECTION 6 2. Dial 1–8 to select the ring tone OR [201] RING TONE SELECTION 5 Press UP or DOWN to selec[...]

iDCS 100 USER INSTRUCTIONS TECHNICA L MANUAL PART 1 JUN E 2002 1.20 1.14 ALARM REMINDER Station use rs can have thre e alarms programmed at their phone s. Each alarm may be one of the following three types: 0. NOTSET The alarm is not set. 1. TODAY ONLY The alarm will ring at the p rogrammed time an d be ca nceled automatically . 2. DAILY The ala rm[...]

iDCS 100 USER INSTRUCTIONS TECHNICA L MANUAL PART 1 JUN E 2002 1.21 1.15 STATION VOLUME This procedure allows users to view a nd set the level of the volume for your keyset. 0. RING VOLUME Set a level for your keyset ring volume. There are eight levels of volume; level 1 is the lowest and level 8 is the highest. 1. OFF-RING VOL Set a level for your[...]

iDCS 100 USER INSTRUCTIONS TECHNICA L MANUAL PART 1 JUN E 2002 1.22 If option 1 from above lis t is dialed at ste p 2 [201] STN VOLUME OFF-RING VOL:4 If option 2 from above lis t is dialed at ste p 2 [201] STN VOLUME HANDSET VOL:4 If option 3 from above lis t is dialed at ste p 2 [201] STN VOLUME SPEAKER VOL:13 If option 4 from above lis t is diale[...]

iDCS 100 USER INSTRUCTIONS TECHNICA L MANUAL PART 1 JUN E 2002 1.23 1.16 SETTING A PROGRAMMED MESSAGE When you will be away from your p hone for any length of time, you can leave a progra mmed message. Di splay stat ions calling you wi ll see this message and be informed of your status or follow your instruc tions. ACTION DISPLAY 1. Press the trans[...]

iDCS 100 USER INSTRUCTIONS TECHNICA L MANUAL PART 1 JUN E 2002 1.24 1.17 ALARM REMINDER WITH MESSAGE Station use rs can have thre e alarms programmed at their phone s. Each alarm may be one of the following three types: 0. NOTSET The alarm is not set. 1. TODAY ONLY The alarm will ring at the p rogrammed time an d be ca nceled automatically . 2. DAI[...]

iDCS 100 USER INSTRUCTIONS TECHNICA L MANUAL PART 1 JUN E 2002 1.25 1.18 CALLER ID DISPLAY The station user can change the order in which the C LI, Caller ID and/or ANI information is displayed on an LCD se t. CLI displa y options are the fo llowing: 0. NO DIS PLAY No CLI data will be displaye d. 1. NUMBER FIRST The CLI numbe r received from the Ce[...]

iDCS 100 USER INSTRUCTIONS TECHNICA L MANUAL PART 1 JUN E 2002 1.26 2. Dial 0 or 1 to select CID or ANI OR [201] ANI DISP NUMBER FIRST Press UP or DOWN to select CID or ANI and press the right soft key 3. Dial display option 0 , 1 or 2 , e.g., 2 OR [201] CID DISP NAME FIRST Press UP or DOWN to select option 4. Press the trans fer key to store and e[...]

T ABLE OF CONTENTS AB OUT THIS B OOK .......................................................... 1 THINGS Y OU SHOULD KNOW .......................... 2–10 AS SEMBLING Y OUR KEYSET ................................ 11 ADDING AN iDC S 14B KEY STRIP ...................... 12 ADDING A KEYSET DA UGHTERB OARD MODULE ......................................[...]

Executive/Secretary Hotline .............................................................. 38 Group Listening ................................................................................ 39 Account Codes .................................................................................. 39 Locking Y our K eyset ..................................[...]

ABOUT THIS B OOK Y our iDC S keyset is the most visible part of your telephone system. No mat- ter what model keyset you are using telephone calls are handled the same way . The 28D and 18D keysets have additional conveniences that are not available to 8D keyset users. These are noted throughout this guide. Please take the time to study this guide [...]

3 Y our outside calls will light green on your keyset and red on other keysets. Y ou never lose sight of your calls while they are on hold. They stay right where you put them and are identified with a green flashing light. Some simple rules to remember: • Any steady LED indicates the line or feature is in use. • A fast flashing green LED indica[...]

5 iDC S 28D KEYSET 4 FEA TURE ACCES S CODES This user guide is written based on the default access code for using sys- tem features. If the system numbering plan has been changed some of the access codes may not be correct. Y our installing company can inform you of the correct codes. SYSTEM TONES The system provides several tones to assist you. So[...]

7 iDC S 8D KEYSET Scroll HOLD ANS/RLS 1 2 ABC 3 DEF 4 GHI 5 JKL 6 MNO 7 PQRS 8 TUV 9 WXYZ 0 OPER Call 1 Call 2 Message Tr ansfer Speaker VOLUME iDCS 8D 32 CHARACTER DISPLA Y T wo lines with 16 characters each. TERMINAL ST ATUS INDICA TOR Used to provide your keyset status. SOFT KEYS Used to activate features via the display . SCROLL KEY Used to scr[...]

8 iDC S 64B AOM 12345 67891 0 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 64 PROGRAMMABLE KEYS WITH RED LIGHTS Used to call stations directly , to indicate busy conditions of other stations, for One T ouch dialing and many other sys[...]

11 AS SEMBLING Y OUR KEYSET • Place the keyset face down on a flat surface. • Remove the base pedestal by placing your thumbs over the attachment clips and press outward while simultaneously pressing down on the key- set body with your fingertips. • Plug the handset cord into the jack marked with the symbol. • Route the handset cord out the[...]

13 SECURING SCREWS REMOVE KNOCKOUTS ADDING AN iDC S 14 BUT TON KEY STRIP • Place the keyset face down on a flat surface. • Remove the base pedestal by placing your thumbs over the attachment clips and press outward while simultaneously pressing down on the keyset body with your fingertips. • Remove the ribbon cable knockout from the bottom of[...]

RECALL DIAL TONE Press the NEW button to disconnect your existing call, wait for dial tone and then make a new call on the same line. NOTE: If this button does not appear on your keyset, the FLASH key may be programmed to recall dial tone. SENDING A FLASH While on an outside call, press the FLASH key to send a flash to the tele- phone company . Thi[...]

BUSY ST A TION CALLBACK When you call another station and receive a busy signal: • Press the CBK key , if programmed, or dial 44 . • When the busy station becomes free, your keyset will ring. • Lift the handset or press ANS/RLS to call the now idle station. NOTES: 1. A callback will be canceled if not answered within 30 seconds. If you have s[...]

19 CALLING Y OUR SYSTEM OPERA TOR • Dial 0 to call your system operator or group of operators. • If you want to call a specific operator , dial that person’s extension num- ber . NOTE: If the Hot K eypad feature has been turned off , you must first lift the handset or press the SPEAKER key before you begin dialing. 18 CALL PROCES SING SYSTEM [...]

line when the called station hangs up or you can press TRANSFER to return to the outside party . If you wish to send the call to another exten- sion without waiting for the first station to hang up, simply press anoth- er DSS button. OR Press the CALL button or C.O . line key to return to the outside party and begin the transfer process again. When[...]

23 FORW ARDING CALLS Y ou may forward your calls to another station, group of stations or an exter- nal telephone number . Program a destination for the type of forwarding you want as detailed below . If you have FWD ALL , FWD BUSY and FWD NO ANSWER keys, press one to turn that forward feature on. A steady red light reminds you what forward conditi[...]

FORW ARD DND T o forward your phone when you activate DND. • Dial 607 plus the extension number or group number . • Receive confirmation tone and hang up. NOTE: 1. If the Hot Keypad feature has been turned off you must first lift the hand- set or press the SPEAKER key before you begin dialing. CALL FORW ARD OPTIONS A display keyset may review o[...]

MY GROUP PICK UP If desired, a new access code can be assigned to pickup ringing calls in the same pickup group as you are in. Like “66” above except you do not need to dial the desired group number . See your installation company for the assigned access code. MY GROUP PICKUP : __________________. PRIV ACY RELEASE [iDCS 500 L/LE VERSION ONL Y] [...]

• The A key is not used. • The B key inserts a flash. • The C key inserts a pause. • The D key is used for pulse to tone conversion. If your system uses rotary (or pulse) dialing C.O . lines, pressing D while entering a speed dial number causes all subsequent digits to be sent as DTMF tones. • The E key is used to hide digits. Display key[...]

NOTES: 1. If you make another call, auto-redial is canceled. 2. T o cancel a retry , lift and replace the handset. PULSE TO TONE CHANGEOVER When making an outside call on a dial pulse line, press #. All digits dialed after the # with be sent as tones. MEMO REDIALING [iDCS 500 L/LE VERSION ONL Y] When you are calling directory information, you can s[...]

33 MEET ME P AGE • Lift the handset. • Press the Meet Me Page ( MMPG ) key or dial 54 . • Dial the desired zone number . • After the attention tone, instruct the paged person to dial 56 . • Press WAIT or TRANSFER . • Remain off-hook until the person dials 56 from any phone. • The paged person will be automatically connected with you. [...]

• Y our MES SAGE light will turn off when all messages have been re- turned. NOTES: 1. Display keyset users can view message indications and return them in any order . See Viewing Message Indications under Display F eatures . 2. If the Hot Keypad feature has been turned off , you must first lift the hand- set or press the SPEAKER key before you b[...]

EST ABLISHED CALL PICK UP [iDCS 500 L/LE VERSION] T o pick up an established call in progress at a single line extension con- nected to a computer modem on your PC. • Press the EP key for that station on your keyset and the call is automat- ically moved to your keyset. • The single line extension on your modem will be disconnected. NOTE: Y ou m[...]

GROUP LISTENING When you are engaged on a call and you are using the handset, you may want other people to hear the distant party’s voice over the speaker: • Press the LISTEN key to turn on the speaker . The microphone is not in use, so the distant party does not hear other parties present in your of- fice. • Press LISTEN again to turn the sp[...]

When you receive an OHVA and secure OHV A is ON, you will hear the announcement in the handset receiver , if you are using the handset. If secure OHVA is OFF then you will hear the announcement on the speaker , if you are talking on the handset. If you are using the speakerphone the announcement will always be heard through the speaker . T o make a[...]

43 CUSTOMIZING Y OUR KEYSET AME P AS SWORD This feature allows people using the AME (Answer Machine Emulation) fea- ture to enable password protection. This will prevent unauthorized people from listening to your messages being left. The passcode is the same as your station passcode. This feature only applies if there is a Samsung V oice Mail card [...]

45 light is lit will cause the keyset to return to handset mode and the light will go out. HOT KEYP AD On your phone system your keyset’s keypad can be made “live” or “hot” so that it is not necessary to lift the handset or press the SPEAKER key before you begin dialing. Calls can be made and features activated by simply dial- ing the C.O[...]

A UTO ANSWER CO CALLS This option will allow CO calls that directly ring your phone to auto answer . When a CO call arrives at your station and this option is set to ON your phone will sound two beeps, the same as when a screened transfer is com- pleted, and you will be connected to the CO call. In order for this option to work the station must als[...]

CALL L OG [iDCS 500 when a LAN board is installed and iDCS 100 ENHANCED VERSION] T o view the last five outside numbers that you dialed, press the LO G key . This will display the last number that was dialed. Pressing the NEXT key will scroll through all five numbers. Pressing the DIAL key will dial the num- ber currently displayed. Pressing the EX[...]

• Dial the alarm number 1 , 2 or 3 . • Dial the time you want the alarm to go off. Enter the time as HHMM (hours and minutes) using the 24 hour clock. • Dial 0 (NOT SET), 1 (TODA Y) or 2 (DAIL Y) to select the alarm type. • Write your message using the dial pad keys. Each press of a key selects a character . Pressing the next key moves the [...]

LCR WITH CLEAR When you are making an outside call using LCR and dial an incorrect digit, you can press the CLEAR soft key to reenter the telephone number . Y ou do not need to redial 9 to reaccess LCR. BACKSP ACE WITH LCR [iDC S 500 L/LE ONL Y] If you misdial while using LCR, you can delete digits shown in the display by pressing the BSPC soft key[...]

Dial 205 205:busy OHVA CAMP ON Ð OHVA to 205 OHVA from 201 TMSG REJECT Wait for reply GIVE THE CALL TMSG:01 SEND Dial 03 or press Ï twice ASK THEM TO HOLD TMSG:03 SEND Ð ASK THEM TO HOLD Wait for reply TMSG EXIT Ð 702: 01:45 701: 05:55 CONF PAGE MUTE CONF PAGE MUTE 55 54 TEXT MES SAGING [iDCS 500 L/LE VERSION ONL Y] This feature allows two digi[...]

NO CID DSP Caller ID Digital Signal Processors (CIDDSP’s) are resources in the iDCS 500 required for receiving CID data. If there are no CIDDSP’s available at the time a call comes in, this is the message you will see on your display . NOTE: The Caller ID features require optional software and/or hardware. Please see your service and installati[...]

INQUIRE CALLER ID P ARK/HOLD INFO If you are informed that an incoming call is on hold or has been parked for you, you may view the Caller ID information before you retrieve the call. This may influence how you choose to handle the call. From an idle keyset: • Press the INQUIRE key , OR Press the CID key and then the INQUIRE soft key . • Dial t[...]

iDC S 64 BUT TON MODULE WITH KEYSET The 64 button module is used when you need more programmable keys added to your keyset. The 64 red LED’s provide visual indication of calls and features. The extra programmable keys are used exactly like the ones on your keyset. Make them DSS/BLF keys or feature keys. As a DS S/BLF the size of the 64 button mod[...]

SVMi-4 FL OW CHART MAILBOX MAIN MENU 1 New Messages 2 Record and Send Message 3 Saved Messages 5 Personal Greetings 6 Mailbox Administration # Personal Services 1 and 3 - While Listening to Messages 11 1 23 45 67 89 99 00 0 ## # Play Messages Previous Message Save Messages Discard Messages Reply to Sender Call Sender Forward a Copy Rewind 5 Secs Pa[...]

65 SVMi-8 TELEPHONE KEYP AD INTERF ACE 64 HOME PA GE Table o f Contents Guide-Contents[...]

GET TING ST ARTED Using your new mailbox is as simple as following a few simple spoken instructions. First time users should read this section as a tutorial. The first things to should do are: • Access your mailbox - Y ou already know how to do this. • Record a personal greeting. Dial [5] from the Subscriber Main Menu. For SVMi-8: T o change yo[...]

00 Hear the time and date, and sender's information of the message you just heard. Sender information is not available on outside calls. # Move to the next message. This does not Save or Discard the current message - it is retained as new . ## Scan. Plays first 7 seconds of a message then skips to next message. This is similar to the scan butt[...]

71 nal number . This is useful if you are frequently traveling or changing the number where you can be reached. When Follow Me is activated, the transfer will be supervised. This means that if the call is not answered at the destination it will be recalled to the owner’s mailbox. 3 Call Blocking [SVMi-8 ONL Y] This option is available only if the[...]

2 Busy Greeting Used when talking to someone on your extension or the telephone at your Designated Location. This option is available only if the Administrator has assigned you the 'Busy Greeting' feature. Example: “Hi, this is John Smith. I'm on another line right now . Please choose from the following options.” 3 Call Blocking [...]

2 P ager Notification When this function is activated, the SVM will call your beeper service and notify you after each message is left in your voice mailbox. ■ From the Mailbox Main Menu press [6] for Mailbox Administration. ■ Press [2] for pager notification. ■ There are 4 options available to you: Press [1] to toggle pager notification on a[...]

77 2 Stored Numbers Allows you to enter up to 9 stored phone numbers. The first five of these are used in the 'Find Me' feature, but any of them can be easily dialed using only one digit, from within your subscriber space. (See P ersonal Services, 5 - Place a Direct Call). 3 Schedule Availability Allows you to enter a weekly availability [...]

KEYSET USER FEA TURES The following options are available if you have a display keyset. They require setup by the System Administrator . Message W aiting Lights When a new message is left in your mailbox, the light on your VMMSG key will flash. Press this flashing key and follow the prompts to retrieve mes- sages. This key can be pressed even when [...]

SHORTCUTS Calling Calling a station that is busy or does not answer you can press [#] to immediately send the call to the called parties mailbox. Being Called If your phone rings and you want to send the caller directly to your mailbox, simply press [#] . Direct Messaging [#] + DSS T o make it easy to leave messages for others in your office with- [...]

83 PERSONAL SPEED DIAL NUMBERS CODE NAME TELEPHONE NUMBER 25 _________________________ _________________________ 26 _________________________ _________________________ 27 _________________________ _________________________ 28 _________________________ _________________________ 29 _________________________ _________________________ 30 ______________[...]

SAMSUNG iDC S 100 SYSTEM August 2003 DC S KEYSET USER GUIDE Samsung T elecommunications America reserves the right without prior notice to revise infor- mation in this guide for any reason. Samsung T elecommunications America also reserves the right without prior notice to make changes in design or components of equipment as engi- neering and manuf[...]

Set Answer Mode .............................................................................. 38 Automatic Hold .................................................................................. 39 Headset Operation ............................................................................ 39 Hot K eypad .........................................[...]

ABOUT THIS B OOK Y our keyset is the most visible part of your telephone system. No matter what model keyset you are using, with or without a display , telephone calls are handled the same way . The LCD 12B and LCD 24B keysets have a few addi- tional conveniences that are not available to STD 24B, Basic 12B and 7B keyset users. These are noted thro[...]

3 Y our outside calls will light green on your keyset and red on other keysets. Y ou never lose sight of your calls while they are on hold. They stay right where you put them and are identified with a green flashing light if the key has a tri-colored LED . Some simple rules to remember: • Any steady LED indicates the line or feature is in use. ?[...]

5 4 SYSTEM TONES The system provides several tones to assist you. Some of these tones are already familiar to you. Intercom Dial T one—A steady tone that indicates you can begin dialing. DIAL TONE CONTINUOUS Ringback T one—Indicates the station you dialed is ringing. RINGBACK TONE—1000 ms ON/3000 ms OFF CONTINUOUS Busy T one—Indicates the s[...]

7 6 LCD 12B KEYSET LA Y OUT LABELING PROGRAMMABLE KEYS Insert the end of a paper clip into the notch of the clear cover . Push the cover sideways. Lift the cover and remove the desig- nation strip. Label the designation strip. Replace the strip and cover . VOL SPK HOLD TRSF ANS/ 1 2 ABC 3 DEF 4 GHI 5 JKL 6 MNO 7 PRS 8 TUV 9 WXY 0 OPER RLS SCROLL HO[...]

8 9 BASIC 12B KEYSET LA Y OUT LABELING PROGRAMMABLE KEYS Insert the end of a paper clip into the notch of the clear cover . Push the cover sideways. Lift the cover and remove the desig- nation strip. Label the designation strip. Replace the strip and cover . DIGITAL COMMUNICATION SYSTEM VOL SPK HOLD TRSF ANS/ 1 2 ABC 3 DEF 4 GHI 5 JKL 6 MNO 7 PRS 8[...]

NOTE: If the Hot K eypad feature has been turned off , you must first lift the handset or press the SPK or the MONITOR key if you are using a 7B phone before dialing. RECALL DIAL TONE Press the NEW button to disconnect your existing call, wait for dial tone and then make a new call on the same line. NOTE: If this button does not appear on your keys[...]

13 INTERCOM CALLS CALLING OTHER ST A TIONS • Dial the extension number or group number . • Wait for the party to answer . If you hear a brief tone burst instead of ring- back tone, the station you called is set for V oice Announce or Auto Answer . Begin speaking immediately after the tone. • Finish the call by replacing the handset or pressin[...]

2. If the Hot Keypad feature has been turned off , you must first lift the hand- set or press the SPK or MONITOR key if you are using a 7B phone before dialing. CALLING Y OUR SYSTEM OPERA TOR • Dial 0 to call your system operator or group of operators. • If you want to call a specific operator , dial that person’s extension num- ber . NOTE: I[...]

• If you do not answer this recall within a pre-programmed period of time, it will go to the system operator . CONSUL T A TION HOLD When you are talking on an outside line and it is necessary to consult with another extension: • Press the TRSF key; you will receive transfer dial tone. Y our call is placed on transfer hold. • Dial the extensio[...]

• Lift the handset or press the ANS/RLS key to answer . NOTE: Intercom calls will not go on Automatic Hold. CONFERENCE CALLS Y ou may conference up to five parties (you and four others) in any combina- tion of outside lines and internal stations in any order . • While engaged in a conversation, press the CONF key and receive con- ference tone. [...]

NOTE: If the Hot K eypad feature has been turned off , you must first lift the handset or press the SPK or the MONITOR key if you are using a 7B button phone before you begin dialing. FORW ARD FOLL OW ME When you want all calls to your extension forwarded to the extension where you are now: • Dial 605 plus your extension number . • Receive conf[...]

MY GROUP PICK UP If desired, a new access code can be assigned to pickup ringing calls in the same pickup group as you are in. Like “66” above except you do not need to dial the desired group number . See your installation company for the assigned access code. MY GROUP PICKUP : __________________. 23 FORW ARD DND T o forward your phone when you[...]

25 DIALING FEA TURES SPEED DIALING Y ou can dial a preprogrammed telephone number stored in the system-wide speed dial list of numbers 500–999 or from your personal list of numbers 00–49: • W ith the handset on-hook, press the SPD key or dial 16 . • Dial the desired speed dial number . • The telephone number is automatically dialed for yo[...]

SA VE NUMBER WITH REDIAL T o save the number you just dialed for later use, press the SNR key before hanging up. T o redial this saved number at any time, press the SNR key or dial 17 . The same line will be selected for you. NOTES: 1. If the Hot Keypad feature has been turned off , you must first lift the hand- set or press the SPK or MONITOR key [...]

29 MEET ME P AGE • Lift the handset. • Press the Meet Me Page ( MMPG ) key or dial 54 . • Dial the desired zone number . • After the attention tone, instruct the paged person to dial 56 . • Press WAIT or TRSF . • Remain off-hook until the person dials 56 from any phone. • The paged person will be automatically connected with you. CALL[...]

NOTES: 1. Display keyset users can view message indications and return them in any order . See Viewing Message Indications under Display F eatures . 2. If the Hot Keypad feature has been turned off , you must first lift the hand- set or press the SPK or the MONITOR key if you using a 7B phone before you begin dialing. 3. If a message has been left [...]

APPOINTMENT REMINDER/ALARM CL OCK This feature works like an alarm clock. Use it to remind yourself of an ap- pointment later in the day (TODA Y ONL Y) or as a daily reminder every day (DAIL Y). Y ou can set up to three alarms. Each one can be either a TODA Y ONL Y or a DAIL Y alarm. When the alarm rings, you will hear three short rings repeated th[...]

L OCKING YOUR KEYSET Y ou can lock your keyset to control misuse of your phone while you are away . Y ou can unlock it when you return. Y our default station passcode is 1234. • While on-hook, press TRSF and then dial 100 . • Dial your four digit station passcode. • Dial 1 to locking outgoing, 2 for locked all calls, or 0 to unlock. • Press[...]

• Press the IN/OUT key . It will light red when your keyset is in the group. • Press the IN/OUT key again to exit the group and turn the light off. Re- peat as necessary . If you do not have an IN/OUT key: • Dial the IN/OUT access code number ________________ plus 0 to exit the group or 1 to enter the group. NOTE: If the Hot K eypad feature h[...]

NOTE: When your keyset is programmed for Auto Answer and you have For- ward No Answer (FNA) turned on, you must answer screened transfers by pressing the ANS/RLS or the MONITOR key if you are using a 7B phone before your FNA timer expires or the call will forward. A UTOMA TIC HOLD While on an outside call, pressing a line key , route key or a flash[...]

41 DISPLA Y FEA TURES INTERACTIVE DISPLA Y KEYS The three keys below the display are substitutes for dedicated feature keys and access codes. Pressing one of these keys has the same effect as press- ing a programmable key . These keys are called soft keys as their functions are not fixed. They change to present you with the best options for that ca[...]

CALL DURA TION TIMER The system can be set to automatically time outside calls. A few seconds after you dial a telephone number , the timer appears in the display . It appears immediately for incoming calls. The call timer continues for the du- ration of the call. Call duration times are displayed in minutes and seconds. If a call lasts longer than[...]

T o cancel an individual alarm and reminder message: • Press TRSF and then dial 112 . • Dial alarm number 1 , 2 or 3 . • Press the HOLD key . • Press the TRSF key . PERSONAL SPEED DIAL NAMES Each personal speed dial number can have an 11 character name assigned to it. This name is used to select the speed dial bin when you are dialing by di[...]

47 CALLER ID WHA T IS CALLER ID? Caller ID is the name given to the telephone company-provided feature that delivers the telephone number and sometimes the name of the person call- ing your phone. There are two types of Caller ID; the first delivers the calling party’s telephone number only and the second (sometimes referred to as “Deluxe” Ca[...]

VIEWING THE NEXT CALLER ID CALL In the event that you have a call waiting or a camped-on call at your keyset, you can press the NEXT key to display the Caller ID information associated with the call in queue at your keyset. Either the CID name or CID number will show in the display depending on your Name/Number selection. T o view Caller ID informa[...]

51 Press SCROLL and then press STORE to save this number in a person- al speed dial bin. NOTES: 1. Each keyset defaults with ten review bins. Please see your system ad- ministrator to determine the number of bins assigned to your keyset. 2. Y our system must have LCR correctly programmed to allow you to DIAL numbers from the review list or to STORE[...]

53 SVMi-4 / SVMi-8 This section describes how to setup your mailbox, and how to use the vari- ous mailbox owner features. Please review this section carefully before you use your mailbox. Y our voice mail box has the capability of storing private messages offers a number of options for sending or redirecting messages and provides sever- al ways to [...]

55 ACCES SING Y OUR MAILBO X Outside Callers • Dial the phone number that will be answered by the SVM. The main greeting will answer . • At the main greeting dial [#] plus your mailbox number (mailbox num- bers will usually match your extension number . • Enter your personal mailbox password when prompted (the default password is 0000). Insid[...]

2 Save Message 1 Save Msgs 11 Previous Msgs 5 Call Sender 55 Deliver Fax Copy 3 Discard Messages 4 Reply to Sender 6 Forward a Copy ✱ Cancel Executary 0 00 Play Options Msg Information # ## Skip Messages Scan Messages 8 Pause, Resume 9 Forward 5 Secs Change Speed 99 7 Rewind 5 Secs 77 Change Volume While Listening to Messages 1 & 3 2 Stop Rec[...]

59 58 GET TING ST ARTED Using your new mailbox is as simple as following a few simple spoken instructions. First time users should read this section as a tutorial. The first things to should do are: • Access your mailbox - Y ou already know how to do this. • Record a personal greeting. Dial [5] from the Subscriber Main Menu. For SVMi-8: Change [...]

61 60 00 Hear the time and date, and sender's information of the message you just heard. Sender information is not available on outside calls. # Move to the next message. This does not Save or Discard the current message - it is retained as new . ## Scan. Plays first 7 seconds of a message then skips to next message. This is similar to the sca[...]

63 62 Allows the subscriber to enter an alternate location and set how long the new destination will be active. This number may be an internal or exter- nal number . This is useful if you are frequently traveling or changing the number where you can be reached. When Follow Me is activated, the transfer will be supervised. This means that if the cal[...]

65 64 The Call Coverage conditions that you can assign specific greetings to are selected by the following digits: 1 Primary No Answer Greeting Used when in your office, away from your desk or during the time peri- od you are scheduled available. This option is available only if the Administrator has assigned you the 'Basic Greeting' feat[...]

■ From the Mailbox Main menu press [6] for Mailbox Administration. ■ Press [1] for Message Alert. ■ There are 4 options available to you: Press [1] to toggle message alert on and off . Press [2] to set the schedule when you would like to be notified. [SVMI-8 ONL Y] Press [3] to be notified on urgent messages only . [SVMI-8 ONL Y] Press [4] to[...]

# PERSONAL SERVICES The Personal Administration Menu is used to set your password and record your name. Each of these features must be allowed by the System Administrator . 1 W orkload Management Allows you to group your reminders as Commitments, Follow-Ups or T asks for better organization. Y ou may further define these as Active or Pending (pendi[...]

KEYSET USER FEA TURES The following options are available if you have a display keyset. They require setup by the System Administrator . Message W aiting Lights When a new message is left in your mailbox, the light on your VMMSG key will flash. Press this flashing key and follow the prompts to retrieve mes- sages. This key can be pressed even when [...]

PERSONAL SPEED DIAL NUMBERS CODE NAME TELEPHONE NUMBER 00 _________________________ _________________________ 01 _________________________ _________________________ 02 _________________________ _________________________ 03 _________________________ _________________________ 04 _________________________ _________________________ 05 _________________[...]

PERSONAL SPEED DIAL NUMBERS CODE NAME TELEPHONE NUMBER 25 _________________________ _________________________ 26 _________________________ _________________________ 27 _________________________ _________________________ 28 _________________________ _________________________ 29 _________________________ _________________________ 30 _________________[...]

ST ANDARD TELEPHONE USER GUIDE iDC S SYSTEMS DIGIT AL COMMUNICA TIONS SYSTEM June 2003 Samsung T elecommunications America reserves the right without prior notice to revise infor- mation in this guide for any reason. Samsung T elecommunications America also reserves the right without prior notice to make changes in design or components of equipment[...]

ABOUT THIS B OOK This booklet provides instructions for using an industry standard single line telephone set with the iDCS systems. A variety of single line sets from many different manufacturers are available. Check with your service and installa- tion company to ensure proper operation with the iDCS system. Please take the time to study this guid[...]

3 SYSTEM TONES The system provides several tones to assist you. Some of these tones are already familiar to you. Intercom Dial T one—A steady tone that indicates you can begin dialing. DIAL TONE CONTINUOUS Ringback T one—Indicates the station you dialed is ringing. RINGBACK TONE—1000 ms ON/3000 ms OFF CONTINUOUS Busy T one—Indicates the sta[...]

RECALL DIAL TONE Hookflash and then dial 18 to disconnect your outside call and receive tele- phone company dial tone for a new call. BUSY LINE QUEUING WITH CALLBACK If you receive a busy signal when you select an outside line: • While on that call, hookflash, receive transfer tone and dial 44 . • When the line becomes free, the system will cal[...]

CALLING Y OUR SYSTEM OPERA TOR • Lift the handset and dial 0 to call your system operator or group of op- erators. • If you want to call a specific operator, dial that person’s extension number. 7 6 INTERCOM CALLS CALLING OTHER ST A TIONS • Lift the handset. • Dial the extension number or group number. • Wait for the party to answer. ?[...]

TRANSFERRING CALLS Transfer is used to send any call to another extension in one of two ways. You can perform a screened transfer by informing the other extension who is calling or you can perform a blind transfer without notification. • While you are speaking on a call, hookflash to receive transfer dial tone and then dial an extension number. Y[...]

FORW ARD ALL CALLS To forward all of your calls to another station: • Lift the handset and dial 601 plus the extension or group number. • Receive confirmation tone and hang up. To cancel Forward All Calls, lift the handset and dial 600 — — O O R R — — dial another forward code, e.g., 604 . FORW ARD BUSY To forward calls to another stati[...]

13 NETWORK FORW ARDING If your system is equipped with iDCS 500 LE Software or iDC S 100 Enhanced Software and your system is networked with another system, there are 3 types of forwarding that must be used when you want to forward calls to a station that is located in another system on your network. These forwarding types are described below. CALL[...]

PULSE TO TONE CHANGEOVER When making an outside call on a dial pulse line, press # . All digits dialed after the # will be sent as tones. 15 14 DIALING FEA TURES SPEED DIALING You can dial a preprogrammed telephone number stored in the system-wide speed dial list of numbers 500–999 or from your personal list of numbers 00–49. • Lift the hands[...]

RETRIEVING A P ARKED CALL To retrieve a call that has been parked for you: • Lift the handset. • Dial 10 plus the station number that was announced. You will be con- nected to the parked call. SET TING A MES SAGE INDICA TION When you are calling another station and no one answers or you receive a busy signal, you can set a message indication at[...]

CONVENIENCE FEA TURES DO NOT DISTURB Use Do Not Disturb (DND) when you want to block calls to your keyset. • Lift the handset and then dial 401 . • To cancel DND, lift the handset and then dial 400. You are able to make calls while in the DND mode. ANSWERING THE DOOR PHONE When your station is programmed to receive calls from the door phone: ?[...]

To lock your station from making both internal and outgoing calls: • Lift handset to go offhook and dial 15100 plus your station passcode (default 1234 ) then dial 2 . • Listen for system dial tone and replace handset. Your station is now locked from making both internal and outgoing calls. To unlock your phone: • Lift handset to go offhook a[...]

PERSONAL SPEED DIAL NUMBERS C C O O D D E E N N A A M M E E T T E E L L E E P P H H O O N N E E N N U U M M B B E E R R 25 _________________________ _________________________ 26 _________________________ _________________________ 27 _________________________ _________________________ 28 _________________________ _________________________ 29 _______[...]

SYSTEM ADMINISTRA TION AND SPECIAL FEA TURES GUIDE iDC S SYSTEMS DIGIT AL COMMUNICA TIONS SYSTEM June 2002 Samsung T elecommunications America reserves the right without prior notice to revise infor- mation in this guide for any reason. Samsung T elecommunications America also reserves the right without prior notice to make changes in design or com[...]

SYSTEM ADMINISTRA TOR PROGRAMMING Customer Level Access .................................................................. 10 Customer Level Access Using the PROG K ey ................................ 10 Change F eature P asscode ................................................................ 11 Set Date and T ime Display .........................[...]

1 ABOUT THIS B OOK This book contains instructions for special features that every telephone user may not need to know . The owner can decide who the system administrator will be and who will have access to these features. Station users can be trained on only the items that apply to them. This procedure will help control costs and telephone abuse. [...]

is operating in ring plan 3, the RP3 button will light steady red, and when off the light will also turn off. CALLING THE SYSTEM OPERA TOR Any station that dials 0 will ring its assigned operator . (If tenant service is used, each tenant may have a different operator or operator group.) Calls to the system or tenant operator are easily identified b[...]

T o create a backup or relief operator position, assign the main operator and one or more backup individuals to the operator group. All but the main op- erator should be out of the group. When it is necessary to use a backup operator , put the desired backup station in the group and remove the main operator . When incoming call traffic is heavy , y[...]

NOT VERIFIED When set for this option the user must enter an account code for all outgo- ing calls, but the account code is not verified against the system list. Non ver- ified account codes can contain the digits 0~9, * and #. USING FORCED ACCOUNT CODES • Lift the handset and press the ACCT CODE key or dial 47 . • Enter the account code. • P[...]

8 USING THE TIE LINE OUTGOING Y our office can be connected to another system with a tie line. Use this line to make calls to stations in the other system. If programming allows, you can access lines in the other system to make outside calls. Tie line calls can be put on hold, transferred and conferenced in the same manner as are other outside call[...]

TEAR HERE CALLER ID SPECIAL FEA TURES INVESTIGA TE Investigate allows selected stations with a special class of service to investigate any call in progress. If CID information is available for an incoming call, you will know to whom this station user is speaking. For outgoing calls, you can see the number that was dialed. After investi- gating, you[...]

10 SYSTEM ADMINISTRA TOR PROGRAMMING CUSTOMER LEVEL ACCES S Before any customer programs can be accessed, you must first open sys- tem programming using the passcode you have been assigned. Y ou must use a display keyset. Should it become necessary to change this passcode, see your service company . • While on-hook, press TRSF and then dial 200 .[...]

12 11 MM (Minutes): Enter a number in the range of 00 – 59 . Failure to enter the time using the 24 hour clock will cause the date to change at 12:00 P .M. Open customer programming and follow the instruc- tions below . ACTION DISPLA Y 1. Press TRSF and then dial 505 OLD:6010184:0047 Display shows NEW:WMMDDYY:HHMM 2. Enter the new time and date u[...]

4. Press TRSF to store and exit programming OR press SPK to store and advance to the next program NOTE: Directory information is always 11 characters. DEF A UL T DA T A: NONE Names are written using the keypad. Each press of a key will select a char- acter . Pressing the dial pad key moves the cursor to the next position. For example, if the direct[...]

iDC S KEYSETS COUNT 1 2 3 4 5 DIAL 0 < > . ) 0 DIAL 1 space ? , ! 1 DIAL 2 A B C @ 2 DIAL 3 D E F # 3 DIAL 4 G H I $ 4 DIAL 5 J K L % 5 DIAL 6 M N O ^ 6 DIAL 7 P Q R & 7 DIAL 8 T U V ✱ 8 DIAL 9 W X Y Z 9 DIAL ✱ : = [ ] ✱ 1. When the character you want appears on the same dial pad key as the previous character , press UP to move the [...]

18 17 PROGRAM SYSTEM SPEED DIAL NUMBERS The system list starts with 200 numbers and can be increased in blocks of ten. The maximum amount is 500 numbers if no more than 1000 station speed dial numbers are assigned. See your service company to increase or decrease the system list. The speed dial codes are 500 – 999. Each speed dial number consists[...]

20 19 PROGRAM SYSTEM SPEED DIAL NAMES This program is used to assign a character name or identification for each system speed dial location. This name enables you to locate the speed dial number when you are using the directory dial feature. Y ou may assign a name 11 characters long. PROGRAM KEYS UP & DOWN - Used to scroll through speed dial bi[...]

22 21 PROGRAM PERSONAL SPEED DIAL NUMBERS FOR OTHER ST A TIONS Individual station users can program their own numbers, but in cases where this is not practical, or for single line telephone users, this program allows a system administrator to view or change any station’s speed dial numbers. The station speed dial codes are 00–49. Each station b[...]

24 23 6. Press the F key to access Program Station Speed Dial Names OR press TRSF to save and exit programming OR press SPK to save and advance to the next program DEF A UL T DA T A: NO SPEED DIAL NUMBERS PROGRAMMED PROGRAM PERSONAL SPEED DIAL NAMES FOR OTHER ST A TIONS Each individual station user can program his/her own names but in cases where i[...]

26 25 Open customer programming and follow the instructions below . ACTION DISPLA Y 1. Press TRSF and then dial 715 PGM.MESSAGE (01) Display shows the first message GIVE ME THE CALL 2. Dial in the message number (e.g., 11 ) PGM.MESSAGE (16) OR press UP or DOWN to scroll through EMPTY MESSAGE the messages and press the right soft key to move the cur[...]

28 27 MANAGING KEY AS SIGNMENTS Y ou can view station key assignments and add extenders to some of the pro- grammable keys for easy one touch operation of frequently used features. An extender is a number that makes an otherwise general key very specific. Adding the digit “4” to a P AGE key defines this key for paging zone four . Adding “225?[...]

30 29 PROGRAMMING ACCOUNT CODES This program is used to add or change account code entries. PROGRAM KEYS KEYP AD - Used to enter the account code (allowable digits 0–9). UP & DOWN - Used to select entry number . FLASH & TRSF - Used to view and change only the used entries. SPK/RLS - Used to clear data. Open customer programming and follow[...]

31 2. Dial the station number (e.g., 205 ) OR [205] N O ANS FWD press UP or DOWN key to select the 010 SEC station and press the right soft key OR OR press ANS/RLS to select all stations [ALL] N O ANS FWD and press the right soft key 010 SEC 3. Press UP or DOWN key to select the [205] D TMF DUR. station timer and press the right soft key 0100 MS ?[...]

34 CUSTOMER SET REL OCA TION This program is used to swap information associated with two stations. All assignments such as trunk ring, station group, station COS, station speed dial etc. will follow this program. 12 button keysets and 24 button keysets can be exchanged. Basic 7 button keysets can be exchanged with Basic 7 button key sets. Single l[...]

36 35 SYSTEM MAINTENANCE ALARMS The iDCS 500 system (with a LAN board installed) and the iDCS 100 Enhanced Software version system provide a feature that self-checks for any failures. If a failure does occur in the iDCS software or hardware, a fault error will be generated and buffered to an alarm report. During an alarm state every phone with an a[...]

T ABLE OF CONTENTS O VERVIEW . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 A UTO A T TEND ANT Recording Greetings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Playing Greetings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Changing the Greeting . . . . . . . [...]

OVERVIEW Y our iDC S 100 telephone system is equipped with an integrated option package to enhance call processing. The improved feature support is in the form of Auto Attendant and Uniform Call Distribution. One or both may be ac- tivated in your system. 1 HOME PA GE Table o f Contents Guide-Contents[...]

3 ! Press the AA PLA Y key ! Dial the first AA port (this will usually be 3951) ! Enter the number of the prompt to play (if in doubt get a list of the prompts from your installation and service company) ! The prompt will begin to play along with all subsequent prompts CHANGING THE GREETING The AA card allows the system administrator to call in and[...]

5 4 ! Manually changing an Auto Attendant greeting to an alternate greeting will flash the RTO and/or RP button to indicate that the alternate greeting is set. The system will continue in the selected ring plan until manually changed. The auto ring plan service will be suspended during this time. UNIFORM CALL DISTRIBUTION UCD is used to distribute [...]

7 6 ! Y our SUPERVISOR key will flash and the keyset display will indicate the type of alarm condition (time or number of calls) and an audible alarm will sound. NOTES: 1. Pressing the SUPERVISOR key has no effect on the visual alarm but it will cancel the audio alarm (stop it from ringing until the next activation— it is not disabled permanently[...]

9 8 Press the UP key . Y ou will be presented with the following display . It shows you the first station in the UCD group, its associated directory name and the status of that station (in group, out of group or in DND). 212: FRED SMITH status: IN NOTE: Press the key directly below the word IN or OUT to change the sta- tus of the station to the opp[...]

11 T otal Calls Received The total number of times that calls were sent to the UCD group number . (This does not include calls sent to a station number that happens to be in a UCD group, the call must be sent to the group number). This statistic includes calls that were answered by the group, Calls that went to a group with all agents busy or out o[...]

Longest Queue Time Now This shows the longest call currently in queue. The queue time is calculated as follows: Queue time begins when a caller starts to hear the first UCD message. Queue time ends when a caller is either: ! Answered by an agent. ! System gets disconnect from C.O . or ! Caller is transferred to final destination. AGENT ST A TISTIC [...]

======================================================= UCD GROUP 505 : SALES FROM: SUN 02 Feb 00:00 TO : SUN 02 Feb 02:54 CALL STATISTICS =============== AVERAGE RING TIME(TIME TO ANSWER)......00:40 NUMBER OF TIMES ALL AGENTS BUSY........00002 AVERAGE TIME IN QUEUE..................00:51 TOTAL CALLS RECEIVED...................00011 LONGEST QUEUE T[...]