SonicWALL SSL VPN 5.0 manuel d'utilisation

C OM P REHENSIVE INTERN ET S ECURI T Y SonicWALL SSL VPN 5.0 User’s Guide SonicWALL Secure Remote Access Appliances[...]

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iii SonicWALL SSL VPN 5.0 User Guide Table of Contents Using This Guide About this Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Organization of this Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Guide Conventions . . . . . . [...]

iv SonicWALL SSL VPN 5.0 User Guide Installing NetExtender on Android Smartphones. . . . . . . . . . . . . . . . . . . . . . . . . 59 Using NetExtender on Android Smartphones . . . . . . . . . . . . . . . . . . . . . . . . . . . 62 Related Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76[...]

5 SonicW ALL SSL VPN 5.0 User Guide Using This Guide About this Guide Welcome to the Son icW ALL SSL VPN User’s Guide . This manual is a user's guide. It provides information on using the SonicW ALL SSL VPN user port al called V irtual Of fice that allows you to create bookmarks and run services over the SonicW ALL SSL- VPN security applianc[...]

Guide Conventions 6 SonicW ALL SSL VPN 5.0 User Guide Icons Used in this Manual These special messages refer to noteworthy information, and include a symbol for quick identification: Tip Useful information about security features and configurat ions on your SonicW ALL. Note Important information on a featur e that r equires callout for special atte[...]

Guide Conventions 7 SonicW ALL SSL VPN 5.0 User Guide More Information on SonicW ALL Product s Contact SonicW ALL, Inc. for information about SonicW ALL products and services at: Web: http://www .sonicwall.com Email: sales@sonicwall.com Phone: (408) 745-960 0 Fax: (408)745-93 00 Current Documentation Check the SonicW ALL documentation W eb site for[...]

Guide Conventions 8 SonicW ALL SSL VPN 5.0 User Guide[...]

9 SonicW ALL SSL VPN 5.0 User Guide Virtual Office Overview This chapter provides an overview of the Soni cW ALL SSL VPN user portal. It also includes an introduction to the SSL-VPN and it s features and applications. This chapter contains the following sections: • “Virtual Of fice Overview” section on page 9 • “Browser Requirements” se[...]

Browser Requirements 10 SonicW ALL SSL VPN 5.0 User Guide • Using the NetExtender SSL VPN client – The SonicW ALL SSL VPN network extension client, NetExtender , is available through the SSL VPN V irtual Office port al via an ActiveX control or through stand-alone applications fo r Windows, Linux, MacOS, Windows Mobile, and Android smartphone p[...]

Browser Requirements 11 SonicW ALL SSL VPN 5.0 User Guide The following table provides specific browser requirement s. T o configure SonicOS SSL VPN firmware, an administrator must use a Web browser with JavaScript, cookies, and SSL enabled. Application Pro x y Featur es and Browser Requirements 7 7 6 5 3 3 3 6 6 6 3 NetExtender RDP5 (ActiveX) RDP5[...]

Web Management Interface Overview 12 SonicW ALL SSL VPN 5.0 User Guide Virtual Assist is fully supported on Windows plat form s. Virtua l Assist is certified to wor k on Windows 7, Windows V ist a and Windows XP . Li mited functionality is supported on MAC OS where customers can request for assist ance via web-requests. Web Management Interface Ove[...]

Web Management Interface Overview 13 SonicW ALL SSL VPN 5.0 User Guide Note From the Virtual Of fice portal home pag e, you cannot navigate to the administrator ’s environment. If you have administrator ’s privileges and want to enter the administrator environment, you need to go back to the logi n page and enter a username and p assword that h[...]

Web Management Interface Overview 14 SonicW ALL SSL VPN 5.0 User Guide The Virtual Of fice consists of the nodes described in the following table. Node Description File Shares Provides access to the File Shares utility , which gives remote users with a secure Web interface access to Microsof t File Shares using the CIFS (Comm on Internet File Syste[...]

Web Management Interface Overview 15 SonicW ALL SSL VPN 5.0 User Guide The Home page provides customized content and lin ks to network resources. The Home Page may contain support contact information, VPN instructions, comp any news, or technical updates. Only a Web browser is required to access intranet Web sites, File Shar es, and FTP sites. VNC,[...]

Web Management Interface Overview 16 SonicW ALL SSL VPN 5.0 User Guide[...]

17 SonicW ALL SSL VPN 5.0 User Guide Using Virtual Office Features This chapter provides det ails on how to use the features in the SonicW ALL SSL VPN user portal, including NetExtender , configuring bookma rks, accessing services, and using file shares. This chapter contai ns the following sections: • “Importing Certificates” section on page[...]

Using Two-Factor Auth entication 18 SonicW ALL SSL VPN 5.0 User Guide Using Two-Factor Authentication The following sections describe how to log in to the SSL VPN Virtual Office port al using two- factor authentication: • “User Prerequisites” on p age 18 • “User Configuration T asks” on page 18 User Prerequisites Before you can log in u[...]

Using Two-Factor Authentication 19 SonicW ALL SSL VPN 5.0 User Guide Ste p 2 Enter your username in the Username field. Ste p 3 The first time you log in to the V irtual offi ce, your en try in the p assword field depends on whether you have been given a PIN or if you need to create the PIN. – If you already have a PIN, enter the p asscode in the[...]

Using Two-Factor Auth entication 20 SonicW ALL SSL VPN 5.0 User Guide Ste p 4 The RSA Authentication Manager verifies that the new PIN is an accept abl e PIN. If the PIN is accepted, the user is prompted to log in with the new passcode. Waiting for the Next Token Mode If user authentication fails thr ee consecutive times, the RSA server requires th[...]

Using One-Time Passwords 21 SonicW ALL SSL VPN 5.0 User Guide Ste p 3 Enter the passcode in the Password field. The p asscode is the user PIN and the V ASCO Digipass token code. For e xample, if t he users PIN is 8675 and the token code is 30966673, then the passcode is 8675 30966673. Ste p 4 Select the appropriate Domain . Note If manually enterin[...]

Using One-Time Passwords 22 SonicW ALL SSL VPN 5.0 User Guide Ste p 2 The prompt “A temporary password has been s ent to user@email.com” will appear , displaying your pre-configured email account. Ste p 3 Login to your email account to retrieve the one-time p assword. Ste p 4 T ype or p aste the one-time password into the Password: field where [...]

Using NetExtender 23 SonicW ALL SSL VPN 5.0 User Guide Verifying User One-Time Password Configuration If you are successfully logged in to V irtual Office, you have correctly used the One-T ime Password feature. If you cannot login using the One-T ime Password feature, verify the following: • Are you able to login to the V irtual Office wi thout [...]

Using NetExtender 24 SonicW ALL SSL VPN 5.0 User Guide • One of the following browsers: – Internet Explorer 7.0 and higher – Mozilla Firefox 3.0 and higher – Google Chrome 6.0 and higher • T o initially install the NetExtender client, the user must be logged in to the PC with administrative privileges. • Downloading and running scripted[...]

Using NetExtender 25 SonicW ALL SSL VPN 5.0 User Guide As new features are added, users must inst all the updated client to access all the features supported by the new firmware. Like wise, if a new client is used wi th older fir mware, some client features may not be functional. For best results, the latest firmware shoul d always be used with the[...]

Using NetExtender 26 SonicW ALL SSL VPN 5.0 User Guide Windows Mobile Platform • “Installing and Using NetExtender for Windows Mobile” section on p age 55 Android Smartphone Platform • “Installing NetExtender on Android Smartphones” section on p age 59 • “Using NetExtender on Android Smartphones” section on p age 62 Installing Net[...]

Using NetExtender 27 SonicW ALL SSL VPN 5.0 User Guide Ste p 4 The Allowed Sites - Sof tware Inst allation window may appear , with the address of the Virtual Office ser ver in the address window . Click Allow to allow Virtual Of fice to install NetExtender , and click Close . Ste p 5 The Allowed S ites window displays. Click Allow to add the SSL-V[...]

Using NetExtender 28 SonicW ALL SSL VPN 5.0 User Guide Ste p 9 Y ou may see a Security Error: Domain Name Mismatch warning. Click OK . Step 10 The Software I nsta llation window is displayed. After a five second count down, the Install Now button will become ac tive. Click it . Ste p 1 1 Y ou may be prompted to re-start Firefox in order to install [...]

Using NetExtender 29 SonicW ALL SSL VPN 5.0 User Guide Step 13 When NetExtender completes inst alling, the NetExtender S t atus window displays, indicating that NetExtender successfully connected. Closing the windows (clicking on the x icon in the upper right corner of the window) will not close the NetExtender session, but wi ll minimize it to the[...]

Using NetExtender 30 SonicW ALL SSL VPN 5.0 User Guide Installing NetExtender Using th e Internet Explorer Browser SonicW ALL SSL VPN NetExtender is fully comp atible with Microsof t Windows Vista 32-bit and 64-bit, and supports the same functionality as with other Windows operating systems. Note It may be necessary to restart your comput er when i[...]

Using NetExtender 31 SonicW ALL SSL VPN 5.0 User Guide Ste p 2 Click the NetExtender button. Ste p 3 The first time you launch NetExt ender , you must first add the SSL VPN portal to your list of trusted sites. If you have not done so, the follow message will display .[...]

Using NetExtender 32 SonicW ALL SSL VPN 5.0 User Guide Ste p 4 Click Instructions to add SSL VPN server address into trusted sites for help. Ste p 5 In Internet Explorer , go to T ools > Internet Options . Ste p 6 Click on the Security tab. Ste p 7 Click on the T rusted Sites icon and click on the Sites... button to open the T rusted sites windo[...]

Using NetExtender 33 SonicW ALL SSL VPN 5.0 User Guide Ste p 8 Enter the URL or domain name of your SSL VPN server in the Add this Web site to the zone field and click Add . Ste p 9 Click OK in the T rusted Sites and Internet Options windows. Step 10 Return to the SSL VPN portal and click on the NetExtender button. The port al will automatically in[...]

Using NetExtender 34 SonicW ALL SSL VPN 5.0 User Guide Step 13 When NetExtender completes inst alling, the NetExtender S t atus window displays, indicating that NetExtender successfully connected. Launching NetExtender Direct ly from Your Computer After the first access and inst allation of NetExtender , you can launch NetExtender directly from you[...]

Using NetExtender 35 SonicW ALL SSL VPN 5.0 User Guide Ste p 4 Enter your username and password. Ste p 5 The last domain you connected to is displayed in the Domain field. Note The NetExtender client will report an error me ssage if the provided domain is invalid when you attempt to connect. Please keep in mi nd that domain names are case-sensitive[...]

Using NetExtender 36 SonicW ALL SSL VPN 5.0 User Guide Ste p 5 The Settings t ab allows you to customize the behavior of NetExtender . Ste p 6 T o have NetExtender launch when you log in to your computer , check the Automatically st art NetExtender UI . NetExtender will start, but will only be displayed in the system tray . T o have the NetExtender[...]

Using NetExtender 37 SonicW ALL SSL VPN 5.0 User Guide Ste p 2 Click on Connection Scripts . Ste p 3 T o enable the domain logi n script, select the Attempt to execute domain logon script checkbox. When enabled, NetExtender will attempt to cont act the domain controller and execute the login script. Optional ly , you may now also select to Hide the[...]

Using NetExtender 38 SonicW ALL SSL VPN 5.0 User Guide net use drive-letter server share password /user: Domain name For example to if the drive letter is z , the server name is engineering , the share is docs , the password is 1234 , the user’s domain is eng and the username is admin , the command would be the following: net use zengine[...]

Using NetExtender 39 SonicW ALL SSL VPN 5.0 User Guide Ste p 2 Click on Proxy . Ste p 3 Select the Enable proxy settings checkbox. Ste p 4 NetExtender provides three options for configuring proxy settings: – Automatically detect settings - T o use this setting, the proxy server must support Web Proxy Auto Discovery Pro tocol (WP AD)), which can p[...]

Using NetExtender 40 SonicW ALL SSL VPN 5.0 User Guide Configuring NetExtender Log Properties Within the NetExtender Properti es dialog box, click on the Log heading in the menu on the left panel. The available options provide basic control over the NetExtender Log and Debug Log. Ste p 1 T o establish the size of the Ne tExtender Log, select either[...]

Using NetExtender 41 SonicW ALL SSL VPN 5.0 User Guide Configuring NetExtende r Advanced Properties Within the NetExtender Properties dialog box, click on the Advanced heading in the menu on the left p anel. The available options allow you to adjust advanced se ttings on NetExtender network properties and protocols. NetExtender allows users to cust[...]

Using NetExtender 42 SonicW ALL SSL VPN 5.0 User Guide Viewing the Ne tExtender Log The NetExtender log displays information on NetE xtender session event s. The log is a file named NetExtender .dbg . It is stored in the directory: C:Program FilesSonicW ALLSSL VPNNetExtender . T o view the NetExtender log, right click on the NetExtender icon in[...]

Using NetExtender 43 SonicW ALL SSL VPN 5.0 User Guide T o filter the log by type of entry , go to Filter > Level and select one of the level categories. The available options are Fat al , Error , Wa r n i n g , and Info , in descending order of severity . The log displays all entries that match or exceed the se verity level. For example, when s[...]

Using NetExtender 44 SonicW ALL SSL VPN 5.0 User Guide Disconnecting NetExtender T o disconnect NetExtender , perform the following steps: Ste p 1 Right click on the NetExtender icon in the syst em tray to display the NetExtender icon menu and click Disconnect . Ste p 2 W ait several seconds. The Ne tExtender session disconnects. Y ou can also disc[...]

Using NetExtender 45 SonicW ALL SSL VPN 5.0 User Guide If an administrator has configured RSA pin-m ode authentication to be required to connect through NetExtender , users will be asked whether they want to create their own pin, or receive one that is system-generated. Once the pin has been accepted, you must wait for the token to chan ge before l[...]

Using NetExtender 46 SonicW ALL SSL VPN 5.0 User Guide Uninstalling NetExtender The NetExtender utility is automatically insta lled on your computer . T o remove NetExtender , click on St art > All Programs , click on SonicW ALL SSL VPN NetExtender , and then click on Uninstall . Y ou can also configure Ne tExtender to autom atically uninstall w[...]

Using NetExtender 47 SonicW ALL SSL VPN 5.0 User Guide T o launch the NetExtender CLI, perform the following t asks: Ste p 1 Launch the Windows Command Prompt by going to the Start menu, select Run , enter cmd , and click OK . Ste p 2 Change directory to where NetExtender is inst alled. T o do this, you first must enter cd ../.. to move up to the r[...]

Using NetExtender 48 SonicW ALL SSL VPN 5.0 User Guide Installing NetExtender on MacOS SonicW ALL SSL VPN supports Ne tExtender on MacOS. T o use NetExtender on your MacOS system, your system must meet the following prerequisites: • MacOS 10.5 and higher • Java 1.5 and higher • Both PowerPC and Intel Macs are supported. T o install NetExtende[...]

Using NetExtender 49 SonicW ALL SSL VPN 5.0 User Guide Ste p 3 The Virtual Of fice displays the status of NetExtender installation. A pop-up window may appear , prompting you to accept a certificate. Click Tr u s t . Ste p 4 A second pop-up window may appear , prompting you to accept a ce rtificate. Click Tr u s t .[...]

Using NetExtender 50 SonicW ALL SSL VPN 5.0 User Guide Ste p 5 When NetExtender is successfully inst alled and connected, the NetExtender status window displays. Using NetExtender on MacOS Ste p 1 T o launch NetExtender , go the Applications folder in the Finder and double click on NetExtender .app . Ste p 2 The first time you connect, you must ent[...]

Using NetExtender 51 SonicW ALL SSL VPN 5.0 User Guide Ste p 7 When NetExtender is connected, the NetExtender icon is displayed in the st atus bar at the top right of your display . Click on t he icon to display NetExtender options. Ste p 8 T o display a summary of your NetExtender session, click Connection St atus. Ste p 9 T o view the routes that[...]

Using NetExtender 52 SonicW ALL SSL VPN 5.0 User Guide Ste p 1 1 T o generate a diagnostic report with detailed information on NetExtender performance, go to Help > Generate diagnostic report . Step 12 Click Save to save the diagnostic report using the default nx diag.t xt file name in your NetExtender directory . Installing and Using NetExtende[...]

Using NetExtender 53 SonicW ALL SSL VPN 5.0 User Guide Ste p 2 Click the NetExtender button. A pop-up window indicates that you have chosen to open the NetExtender .tgz file. Click OK to save it to your default download directory . Ste p 3 T o install NetExtender from the CLI, navigate to the directory wher e you saved NetExtender .tgz and enter th[...]

Using NetExtender 54 SonicW ALL SSL VPN 5.0 User Guide Ste p 6 Launch the NetExtender .tgz file and follow the instructions in the NetExtender installer . The new netExtender directory contains a NetExt ender shortcut that can be dragged to your desktop or toolbar . Ste p 7 The first time you connect, you must enter the SonicW ALL SSL VPN server na[...]

Using NetExtender 55 SonicW ALL SSL VPN 5.0 User Guide Step 10 T o view the NetExtender routes, select the Routes tab in the main NetExtend er window . Ste p 1 1 T o view the NetExtender Log, go to NetExtender > Log . Step 12 T o generate a diagnostic report with detailed information on NetExtender performance, go to Help > Generate diagnosti[...]

Using NetExtender 56 SonicW ALL SSL VPN 5.0 User Guide • Connection profiles NetExtender supports the following Windows Mobile plat forms: • Windows Mobile 5 PocketPC version • Windows Mobile 6 Professional/Classic version Note Windows Mobile 5 Smart Phone version and Windows Mobile 6 S tandard version are not currently supported. T o use Net[...]

Using NetExtender 57 SonicW ALL SSL VPN 5.0 User Guide Ste p 1 1 Click on the Menu button to see the NetExtender properties menu. Step 12 Select the Sent & Received menu t ab to adjust the metric us ed for sent and received statistics on the status window . Select the Thro ughput menu tab to adjust the throughput measurement displayed on the st[...]

Using NetExtender 58 SonicW ALL SSL VPN 5.0 User Guide – Display precise number in status - Displays the exact numbers of sent and receive data. – Automatically est ablish the underlying connection - Uses the Windows Mobile Connection Manager to establis h the device’ s connection to the mobile network. The Connection Manage is designed to de[...]

Using NetExtender 59 SonicW ALL SSL VPN 5.0 User Guide Passwords in NetExtender Mobile NetExtender Mobile supports the ability for users to change passwords. Also, if configured by an administrator , users can be alerted that the t heir password is scheduled to expire soon. If a user must change their password, a screen prompt will ask for the user[...]

Using NetExtender 60 SonicW ALL SSL VPN 5.0 User Guide The following features are not supported or not applicable on NetExtender Android in SonicW ALL SSL VPN 5.0: • Automatic connection of NetE xtender before Windows login • Automatic proxy support and Internet Explorer proxy synchronization • Connection scripts • IPv6 support • Client c[...]

Using NetExtender 61 SonicW ALL SSL VPN 5.0 User Guide Ste p 8 T ap USB connected to connect to the computer . T he next screen shows the connection. Ste p 9 T ap T urn on USB storage to prepare for copying the apk inst aller to the Android smartphone. Step 10 On the computer , copy the apk file to the Android SD card. Ste p 1 1 Unmount the Android[...]

Using NetExtender 62 SonicW ALL SSL VPN 5.0 User Guide Step 14 Using the file browser , locate the apk file and run it to in stall NetExtender Android. After installation, the NetExtender icon appears on the applications p age of the smartphone. Using NetExtender on Android Smartphones Instructions for using NetExtender on your A ndroid smartphone [...]

Using NetExtender 63 SonicW ALL SSL VPN 5.0 User Guide Connecting to NetExtender T o launch NetExtender on your Android smar tphone and connect to t he network through the SonicW ALL SRA or SSL-VPN appliance, perform the following steps: Ste p 1 On your Android smartphone, start NetExt ender by t apping the appl ication icon. The NetExtender connec[...]

Using NetExtender 64 SonicW ALL SSL VPN 5.0 User Guide After a successful connection, the enter ed values are saved as a profile that you can select when starting NetExtender . NetExtender saves the information in a secure file on the smartphone. Ste p 4 If One T ime Password is enabled on the SonicWA LL SRA or SSL-VPN appliance, the One T ime Pass[...]

Using NetExtender 65 SonicW ALL SSL VPN 5.0 User Guide If no PIN has yet been configured, or if the adm inistrator has reset the account, the following screen asks if the system should generate a new PIN. T o allow the syst em to generate it, t ap Ye s . T o type in a PIN yourself, tap No and skip to S tep 7 . Ste p 6 If you chose to allow the syst[...]

Using NetExtender 66 SonicW ALL SSL VPN 5.0 User Guide Ste p 7 If you chose to generate the PI N yourself, type a PIN into the PIN field and again in the second field to confirm it. T ypically , PINs are required to be 4 to 8 digits. T ap OK . Ste p 8 After entering the PIN or creating a new PIN, the T wo Factor Authentication process requires you [...]

Using NetExtender 67 SonicW ALL SSL VPN 5.0 User Guide Ste p 9 If a proxy server is configured in the smartphone (via Preferences), the Proxy Authentication screen is displayed next. Enter the username and password for the proxy and t ap OK . Step 10 NetExtender will connect at this point, unless ther e is a problem or error . Y ou will see the Net[...]

Using NetExtender 68 SonicW ALL SSL VPN 5.0 User Guide Exiting or Disconnecting from NetExtender EXIT Exiting and restarting NetExtender is useful when NetExtender cannot connect, possibly af ter a long period of disuse. T o exit from NetExtender , perform the following step s: Ste p 1 T o access the Exit option, press the options or menu button wh[...]

Using NetExtender 69 SonicW ALL SSL VPN 5.0 User Guide Ste p 2 In the NetExtender user interface, tap the Disconnect button and tap OK to confirm. NetExtender notifies you while disconnecting.[...]

Using NetExtender 70 SonicW ALL SSL VPN 5.0 User Guide Checking Status, Routes, and DNS Settings While NetExtender is connected, you can view st atus information, routes, and DNS settings on your smartphone. Ste p 1 T o open the NetExtender user interface, pull down the notification bar an d tap NetExte nder . Ste p 2 T o view status information, t[...]

Using NetExtender 71 SonicW ALL SSL VPN 5.0 User Guide Ste p 3 T o view NetExtender routes, tap the Routes tab. The display shows all subnet s currently available from the smartphone. Ste p 4 T o view the configured DNS servers, t ap the DNS tab. NetExtender Android supports DNS only; WI NS or DNS suf fix are not supported. Configuring Profiles, Pr[...]

Using NetExtender 72 SonicW ALL SSL VPN 5.0 User Guide PROFILES Ste p 2 T o display the NetExtender Profiles screen, start NetExtender and then press the options or menu button on the smartphone and tap Profiles . Ste p 3 T o display the Remove selected , Remove all , and Close options on this NetExtender Profiles screen, press the options button w[...]

Using NetExtender 73 SonicW ALL SSL VPN 5.0 User Guide Ste p 7 T o display the Remove this profile, Remove selected profiles , and Remove all profiles options, press and hold the NetExtender Profiles screen. Ste p 8 T ap Remove this profile to remove the profile that you pressed on to bring up this screen. Ste p 9 T ap Remove selected to remove the[...]

Using NetExtender 74 SonicW ALL SSL VPN 5.0 User Guide PREFERENCES / PROXY SETTINGS Step 14 T o configure NetExtender preferences including proxy and notification settings, select the Preferences option. Step 15 Under General settings , select the Connection notification checkbox to display the NetExtender traf fic indicator in the notification bar[...]

Using NetExtender 75 SonicW ALL SSL VPN 5.0 User Guide NetExtender Android supports basic authenticati on using a username and password for proxy servers. Microsoft NTLM authentic ation is not currently supported. Step 20 When finished configuring the proxy server settings, tap OK . Changing Your Password T o change your password when prompted by N[...]

Using NetExtender 76 SonicW ALL SSL VPN 5.0 User Guide Ste p 2 If you select Ye s , the Change password screen is displayed. T ype your password into the Current Password field, then type a new password into th e New password field and again into the T ype it again field. T ap OK . Ste p 3 If your password expires befo re you change it, the Change [...]

Using Virtual Assist 77 SonicW ALL SSL VPN 5.0 User Guide • Running NetExtender on a Different TCP Port • U sing the SonicW ALL CDP Agent over a SonicW ALL NetExtender Connection • Using SonicW ALL NetExtender to Access FTP Servers • Resolving NetExtender Error With McAfee Enterprise 8. 5 Using Virtual Assist Virtual Assist is an easy to us[...]

Using Virtual Assist 78 SonicW ALL SSL VPN 5.0 User Guide – Receives an email invitation from the techni cian and clicks on the link to launch Virtual Assist. – Navigate directly to the URL of the V irtual Assist home page that is provided by the technician. 4. The Virtual Assist application installs and r uns on the customer’s system. 5. The[...]

Using Virtual Assist 79 SonicW ALL SSL VPN 5.0 User Guide Ste p 4 Click on the Allow button. A plugin installation window displays. Click Install Now . The Virtual Assist plugin and client in st alls. Y ou may be prompted to rest art your browser . Ste p 5 Y ou can now launch V i rtual Assist either from the Virtual Of fice window or from a shor tc[...]

Using Virtual Assist 80 SonicW ALL SSL VPN 5.0 User Guide • Proxy Settings - Allows users to configure a Pr oxy server to access the SSL-VPN appliance. There are three options for configuring proxy settings. – Automatically detect settings - T o use this setting, the proxy server must support Web Proxy Auto Discovery Pr otocol (WP AD)), which c[...]

Using Virtual Assist 81 SonicW ALL SSL VPN 5.0 User Guide • Connection Profiles - Displays all of the V i rtual Assist connection profiles that have bee n used on this computer . T o remove a profile, select it and click the Remove button. • Connection Settings - Allows users to customize how they are identified in Vi rtual Assist and the defau[...]

Using Virtual Assist 82 SonicW ALL SSL VPN 5.0 User Guide Selecting a Virtual Assist Mode When you first launch Virt ual Assist, by default it will be in customer mode. T o change the mode, perform the following step s. Ste p 1 Click Change Mode to select one of four possible modes. Ste p 2 Select one of the following fou r Virtual Assist modes: ?[...]

Using Virtual Assist 83 SonicW ALL SSL VPN 5.0 User Guide Launching a Virtual Assist Technician Session T o launch a Virtual As sist technician se ssion to remotely assist customers, perform the following steps. Ste p 1 Launch Virtual Assist and se lect the T echnician Mode. Ste p 2 In the Server pulldown menu, select the IP address or domain name [...]

Using Virtual Assist 84 SonicW ALL SSL VPN 5.0 User Guide Ste p 6 The Virtual Assist standalone application launches. The technician is now ready to assist customers. Performing Virtual Assist Technician Tasks T o get started, the technician logs into the SonicW ALL SSL-VPN appliance and launches the Virtual Assist application. Note Each technician[...]

Using Virtual Assist 85 SonicW ALL SSL VPN 5.0 User Guide Inviting Customers by Email Ste p 1 T o invite a customer to Virtual Assist, use t he email invitation form on the lef t of the Virtual Assist window . If it is not displayed, click the Invi te button in the toolbar . Note Customers who launch Virtual Assist from an email invitation can only[...]

Using Virtual Assist 86 SonicW ALL SSL VPN 5.0 User Guide Ste p 2 The customer ’s entire desktop is displayed in the bottom right window of the Virtual Assist application. The technician now has complete control of the customer ’s keyboard and mouse. The customer can see all of the actions that the technician performs. During a V irtual Assist [...]

Using Virtual Assist 87 SonicW ALL SSL VPN 5.0 User Guide Using the Virtual Assist Taskbar and Tab Controls The T echnician’s view of V irtual Assist in cludes a T askbar with a number of options. • Invite - Displays the Email Invite p ane. • Chat - Displays the chat window to communicate with the customer . • Service - Displays the service[...]

Using Virtual Assist 88 SonicW ALL SSL VPN 5.0 User Guide • System Info -Displays detailed information about the customer’s computer . • Reboot Customer - Reboot the customer ’s computer . Unless you have Requested full control, the customer will be warned about and given the opportunity to deny the reboot. Y ou can select either a basic re[...]

Using Virtual Assist 89 SonicW ALL SSL VPN 5.0 User Guide Viewing Virtual Assist Session Log The Virtual Assist Sess ion Log window can be disp layed by clicking the Logging button in the T askbar . The log displays a history of timest amped events fo r the session, such as opening Chat or File T ransfer , r equesting Full Control, etc. Using the V[...]

Using Virtual Assist 90 SonicW ALL SSL VPN 5.0 User Guide • Upload transfers the selected file or files from the customer ’s computer to the technician’s computer . • Delete deletes the selected file or files. Note When deleting or over-writing files, the cust omer is warned and must give the technician permission unless the technician has [...]

Using Virtual Assist 91 SonicW ALL SSL VPN 5.0 User Guide • The login page of your V irtual Office may incl ude a direct link to Virtual Assist as shown below . • Or you may need to login to the V irtual Office and click the V irtual Assist button. Ste p 2 The first time you launch V irtual Assist, you wi ll be prompted to install the Virtual A[...]

Using Virtual Assist 92 SonicW ALL SSL VPN 5.0 User Guide Ste p 3 Click on the Allow button. A plugin installation window displays. Click Install Now . The Virtual Assist plugin and client in st alls. Y ou may be prompted to rest art your browser . Ste p 4 Y ou can now launch V i rtual Assist either from the Virtual Of fice window or from a shor tc[...]

Using Virtual Assist 93 SonicW ALL SSL VPN 5.0 User Guide Ste p 7 If you receive the followi ng security alert, click Unblock to allow Virtual A ssist traf fic through the Windows firewall. Ste p 8 A pop-up window indicates that you are in the Virtual Assist queue. T he technician will be alerted that you are ready . Click Cancel to cancel the V ir[...]

Using Virtual Assist 94 SonicW ALL SSL VPN 5.0 User Guide Changing the Virtual Assist Level of Control There are three levels of control that a customer can grant to the technician: • View Only - The technician can view the custom er ’s computer but cannot control it. T o switch to View Only mode, click the St atus (Active) button. The S tatus [...]

Using Virtual Assist 95 SonicW ALL SSL VPN 5.0 User Guide Ste p 2 Click Change Mode , select Unattended , and click Change Mode ag ain. Ste p 3 Select or enter the IP address or domain name of the SSL VPN server . Ste p 4 Enter a Password and click Login . The W aiting window displays and shows the length of time you have been in the queue. Ste p 5[...]

Using Virtual Assist 96 SonicW ALL SSL VPN 5.0 User Guide Note Running the file directly from this dialog box may not work on some systems. Save the file to the system and then run the app lication. Ste p 3 Fill in the necessary information in the provided fields to set-up the system in V irtual Access mode and click OK. • Server: This should be [...]

Using File Shares 97 SonicW ALL SSL VPN 5.0 User Guide Using the Request As sistance Feature If the Display Request Help Button option has been enabled on the Vi rtual Assist t ab on the Portals > Port als page of the managem ent interface, users will see the Request Assist ance button on the Virtual Of fice port al. By clicking this button on t[...]

Using File Shares 98 SonicW ALL SSL VPN 5.0 User Guide • “Configuration Exampl es” section on page 103 User Prerequisites The SonicW ALL SSL VPN File Shares Applet is a Java application that supports Java 1.3.1 and newer , and the JRE V ersion 5.0 Update 10 or new er is recommended. T o download the latest Java and JRE vers ions, visit ht tp:[...]

Using File Shares 99 SonicW ALL SSL VPN 5.0 User Guide Ste p 3 Click the New Bookmark tab in the portal page . Ste p 4 The Add Bookmark screen displays. Enter a friendly name for the bookmark in the Bookmark Name field. Ste p 5 Enter the IP address and file director y path to the File Share in the Na m e o r I P Ad d r e s s field. Note When using [...]

Using File Shares 100 SonicW ALL SSL VPN 5.0 User Guide Using the Java File Shar es Applet While loading the browser interf ace, warning messages might display . These messages will look dif ferent for different browsers. For the pur pose of these examples, Internet Explorer 6.0 was used. Ste p 1 If you are not logged into the SSL VPN V i rtual Off[...]

Using File Shares 101 SonicW ALL SSL VPN 5.0 User Guide The File Shares Applet displays. Note The File Shares Applet window will not aut omatically refresh when its content s have changed or if it has been previously viewed. T o refresh, click the Refresh icon from the toolbar , or use the Refresh option from the right-click menu. Note The remote n[...]

Using File Shares 102 SonicW ALL SSL VPN 5.0 User Guide Note The File Shares Applet supports overwriting existing files. If a file exists with the same name as the one you are trying to copy over , the A pplet will prompt you to rename the file being copied. If the name is kept the same, the copied file will overwr ite the existing one. Ste p 7 Dou[...]

Using File Shares 103 SonicW ALL SSL VPN 5.0 User Guide • Delete : Deletes the selected file(s)/folder(s). De leting a folder will delete everything within the folder . Note Files deleted this way are fully removed from the original machine they were on. These files are not sent to the recycling bin and are in no way recoverable. Configuration Ex[...]

Using File Shares 104 SonicW ALL SSL VPN 5.0 User Guide Ste p 4 Once loaded, double click on a folder or enter the t arget directory path within the address bar . This can take some time as the File Shares A pplet must browse through the network af ter every change. Note Only the remote window can use the address bar to navigate through a computer [...]

Using File Shares 105 SonicW ALL SSL VPN 5.0 User Guide Ste p 7 Click OK . The bookmark is added to the Virtual Of fice port al. Clicking on the bookmark accesses the selected folder or file. Using Bookmarks from Within the File Shares Applet In Addition to accessing bookmarks from the Vi rtual Office port al, boo kmarks can be easily accessed from[...]

Using File Shares 106 SonicW ALL SSL VPN 5.0 User Guide This section provides an example of a folder that is copied from a remote machine onto the local machine’ s desktop, deleted fr om the remote ma chine, and moved back from the local machine unto the remote machine, all from the File Shar es Applet. Ste p 1 Launch the File Shares Applet by cl[...]

Using File Shares 107 SonicW ALL SSL VPN 5.0 User Guide Note The item still exists on the remote machine. T o initiate a m ove, not a copy , you must use the Move command from the right-click menu. Ste p 5 T o delete the original file or folder , sele ct it by clicking on it once, and press the Delete button on the tool bar . Alternatively , the it[...]

Using File Shares 108 SonicW ALL SSL VPN 5.0 User Guide Ste p 6 Once the file or folder has been deleted, the File Shares Applet will automatically refresh, removing the item from the current directory . T o copy it from the local machine back to the remote machine, click-and-drag like in Step 2 , or use the Copy icon from the local machine’ s to[...]

Using File Shares 109 SonicW ALL SSL VPN 5.0 User Guide Launching a File Directly fr om the File Shares Applet Files can be launched from within the File Shar es Applet. This sectio n provides an example where a remote file is queried for its properties, bookmarked and opened. Ste p 1 Launch the File Shares Applet by clicking on a bookmark in the V[...]

Using File Shares 110 SonicW ALL SSL VPN 5.0 User Guide The file’ s properties will be displayed in a separate window . Ste p 3 T o open the file, double-click on the file. Alternat ively , create a bookmark to it, and launch the file from the bookmark menu. T o create a bookmark, select the Add Bookmark option from the right-click menu. The name[...]

Using File Shares 111 SonicW ALL SSL VPN 5.0 User Guide Ste p 4 Then select the bookmark, either from the portal or from the bookmark tab in the toolbar . Note Files launched from within the File Shar es Applet must be downloaded to the local machine before they can be opened. The File S hares Applet will store the file in a temporary directory whi[...]

Using File Shares 112 SonicW ALL SSL VPN 5.0 User Guide T o create a file share, perform the following ste ps: Ste p 1 Click on the File Shares button. Virtual Office displays a di alog box that provides a hot link to a login prompt. Note Pop-up window blockers may prevent File Shar es from functioning pr operly . Configure your browser to allow po[...]

Using File Shares 113 SonicW ALL SSL VPN 5.0 User Guide Ste p 6 Virtual Of fice displays the home File Share screen that you have specif ied, displaying folders on the network to which you can navigate. T able 2 describes the controls at t he top of the File Share window . Ste p 7 Y ou can now navigate the folders and files in the File S hare as yo[...]

Managing Boo kmarks 114 SonicW ALL SSL VPN 5.0 User Guide Managing Bookmarks Bookmarks are objects that enabl e you to connect to a location or application conveniently and quickly . The Virtual Of fice B ookmark system allows bookmark s to be created at the grou p and user levels. The administrator can create bot h group and user bookmarks wh ich [...]

Managing Bookmarks 115 SonicW ALL SSL VPN 5.0 User Guide Adding Bookmarks Bookmarks provide a convenient way for you to access Web, FTP , or other services on the remote network that you will connect to frequent ly . T o define bookmarks, perform the following: Ste p 1 In the Virtual Office window at t he top of the bookma rks table, click Show Edi[...]

Managing Boo kmarks 116 SonicW ALL SSL VPN 5.0 User Guide Ste p 2 In the Add Bookmark screen, enter a descriptive name in the Bookmark Name field. Ste p 3 Enter the domain name, IP address, or IPv6 addr ess of a host machine on the LAN in the Name or IP Address field. IPv6 addresses should be enclosed in brackets (i.e. the [ and ] symbols). Y ou ma[...]

Managing Bookmarks 117 SonicW ALL SSL VPN 5.0 User Guide Ste p 7 For Citrix bookmarks, you can select the following options: • Designate that it be a secure Citrix connection by selecting the HTTPS Mode checkbox. • Select Always use Java in Internet Explorer to use Java to access the Citrix Portal when using Internet Explorer . Without this set[...]

Managing Boo kmarks 118 SonicW ALL SSL VPN 5.0 User Guide Configuring RDP Active X and Java Bookmarks ActiveX and Java RDP bookmarks of fer several features that are not available in other bookmarks. Tip The ActiveX client is only suppor ted on the Internet Explorer browser , while the Java client is supported on all platforms and browsers t hat ar[...]

Managing Bookmarks 119 SonicW ALL SSL VPN 5.0 User Guide Tip The ActiveX client is only suppor ted on the Internet Explorer browser , while the Java client is supported on all platforms and browsers t hat are compatible with SonicW ALL SSL VPN. Application and Path T o have the RDP session launch an application when the bookmark is initiated, enter[...]

Managing Boo kmarks 120 SonicW ALL SSL VPN 5.0 User Guide Ste p 5 When you are fini shed. Click the Add button to add this bookmark to your Vi rtual Office list. Determining the Remote Computer ’s Full Name or IP Address Complete the following steps to determine the fu ll name of the computer to which the RDP bookmark is pointing: Ste p 1 Right c[...]

Using Bookmarks 121 SonicW ALL SSL VPN 5.0 User Guide Ste p 6 Optionally enable or disable the Automatical ly log in setting, or change the credentials selection. Ste p 7 Click Apply . The Virtual Of fice home page d isplays with the new IP address or domain name. Removing Bookmarks T o remove a bookmark, perform the following steps: Ste p 1 Identi[...]

Using Bookmarks 122 SonicW ALL SSL VPN 5.0 User Guide • Themes • Bitmap caching If the Java client application is RDP 6, it also support s: • Dual monitors • Font smoothing • Desktop composition Note RDP bookmarks can use a port designation if t he service is not running on the default port. Tip T o terminate your remote desktop session, [...]

Using Bookmarks 123 SonicW ALL SSL VPN 5.0 User Guide Ste p 3 A window is displayed indicating that the Remo te Desktop Client is loading. The remote desktop then loads in it s own windows. Y ou can now access all of the applications and files on the remote computer . Note For information on configuring options for RDP bookmarks, see “Configuring[...]

Using Bookmarks 124 SonicW ALL SSL VPN 5.0 User Guide Note VNC can have a port designation if the se rvice is running on a different port. Ste p 2 When the VNC client has loaded, you will be pr ompted to enter your p assword in the VNC Authentication window . Ste p 3 T o configure VNC options, click the Options button. The Options window is display[...]

Using Bookmarks 125 SonicW ALL SSL VPN 5.0 User Guide T able 3 describes the options that can be configured for VNC. T able 3 VNC Options Option Default Description of Options Encoding T i ght Hextile is a good choice for fast networks, while Tight is better suited for low-bandwidth connections. From the other side, the Tig h t decoder in Ti ghtVNC[...]

Using Bookmarks 126 SonicW ALL SSL VPN 5.0 User Guide Using FTP Bookmarks Note FTP bookmarks can use a port designation if t he service is not running on the default port. Ste p 1 Click the FTP bookmark. The FTP Session dialog box displays. Ste p 2 Enter your username and password. If you want to use your Virtual Of fice username and password, simp[...]

Using Bookmarks 127 SonicW ALL SSL VPN 5.0 User Guide Ste p 3 Click Submit . An FTP session displays. . Ste p 4 Y ou can use the following utilities in the FTP site: – T o manually navigate to a folder , enter the folder name in the Go to directory field and click Submit . – T o create new folders in the directory , use the Create new folder fi[...]

Using Bookmarks 128 SonicW ALL SSL VPN 5.0 User Guide Ste p 2 Click on the name of the file in the Filename column. The File Download window displays. Ste p 3 Click Run to launch the file. Click Save to save it to your computer . Uploading Files T o upload a file, perform the following: Ste p 1 Click Upload Files in the navigation bar . The Upload [...]

Using Bookmarks 129 SonicW ALL SSL VPN 5.0 User Guide Note T o navigate between uploads, click the Sessions link. Ste p 4 Click Import to upload the files. Using Telnet Bookmarks Ste p 1 Click on the T elnet bookmark. Note T elnet bookmarks can use a port designation for servers not running on the default port. Ste p 2 Click OK to any warning messa[...]

Using Bookmarks 130 SonicW ALL SSL VPN 5.0 User Guide Using SSHv1 Bookmarks Note SSH bookmarks can use a port designation fo r servers not r unning on the default port. Ste p 1 Click on the SSHv1 bookmark. A Ja va-based SSH window is launched. Ste p 2 Enter your username and password. Ste p 3 A SSH session is launched in the Java applet. Tip Some v[...]

Using Bookmarks 131 SonicW ALL SSL VPN 5.0 User Guide Using SSHv2 Bookmarks Note SSH bookmarks can use a port designation fo r servers not r unning on the default port. Ste p 1 Click on the SSHv2 bookmark. A Java-based SSH window displays. T y pe your user name in the Username field and click Login . Ste p 2 A hostkey popup displays. Click Ye s to [...]

Using Bookmarks 132 SonicW ALL SSL VPN 5.0 User Guide Ste p 3 Enter your password and click OK . Ste p 4 The SSH terminal launches in a new screen. Using HTTP and HTTPS Bookmarks Note HTTP bookmarks can have a port designation and a path. Ste p 1 Click on the HTTP or HTTPS bookmark. Ste p 2 A new window is launched in your default browser that conn[...]

Using Bookmarks 133 SonicW ALL SSL VPN 5.0 User Guide Note OW A Premium 2010/2007/2003, Lotus Domino W eb Access 7.0, Novell Groupwise Web Access 7.0, Sharepoint 2007, and Sharepoint Se rvices 3.0/2.0 are supported in SSL VPN release 5.0. Other applications may work but there may be problems accessing pages that are malformed, have advanced HTML fe[...]

Using Bookmarks 134 SonicW ALL SSL VPN 5.0 User Guide Ste p 3 The Citrix Web Client begins to inst all. If prom pted, click the banner to grant ActiveX control to the Citrix We b Client. Ste p 4 Click Ye s to the Security W arning message that is displa yed. Ste p 5 The Citrix Web Client installs.[...]

Using Bookmarks 135 SonicW ALL SSL VPN 5.0 User Guide Ste p 6 Click Ye s to the Citrix license agreement. Ste p 7 When the Citrix Web Client has inst alled, click OK If the Citrix Web Interface login window does not display , restart your W eb brow ser and launch the Citrix bookmark again. Ste p 8 Enter your username, password, and domain in the Ci[...]

Using Bookmarks 136 SonicW ALL SSL VPN 5.0 User Guide Ste p 9 The Citrix W eb Interface home page is disp layed. Click on the application you want to use. Step 10 Y ou may be prompted to install additional Citrix sof tware. Ste p 1 1 The shared application is now launched. Java Citrix Bookmark When using a non-Internet Explorer web browse r , Citri[...]

Using Bookmarks 137 SonicW ALL SSL VPN 5.0 User Guide Ste p 3 Click the Log On button. The Citrix Java applet displa ys. The default applicat ions will display in the Applications section in the middle of the window . Ste p 4 Click on Messages to view any Citrix messages you have received. Ste p 5 Click on Preferences to customize the Citrix Java a[...]

Using Bookmarks 138 SonicW ALL SSL VPN 5.0 User Guide Ste p 8 In the Window Size pulldown menu, select one of the following options: • No preference : Uses the default setting conf igured by your administrator . • Full screen : Resources are maximized to fill your screen. • Seamless : Resources that support resi zing appear in resizable windo[...]

Using Bookmarks 139 SonicW ALL SSL VPN 5.0 User Guide Note Fileshares will use the configured domain name of which the user is a member to supply to the backend server . HTTP , HTTPS, FTP , RDP - ActiveX, RDP- Java will supply the username and password that was used to login. If the server is ex pecting a domain-prefixed username, SSO will fail. In[...]

Using Bookmarks 140 SonicW ALL SSL VPN 5.0 User Guide Y ou can enter the custom credentia ls as text or use dynamic variables such as those shown below: Ste p 6 For Web (HTTP) and Secure W eb (HT TPS) bookmarks, select the Forms-based Authentication checkbox to use this method for SSO, and then fill in the following fields that are exposed: • Con[...]

Logging Out of the Virtual Office 141 SonicW ALL SSL VPN 5.0 User Guide Logging Out of the Virtual Office T o end your session, simply return to the Virtual Office home p age from wherever you are within the portal and click on the Logout button. Note When using the Virtual Office with the admin username, the Logout button is not displayed. This is[...]

Logging Out of the Virtual O ffice 142 SonicW ALL SSL VPN 5.0 User Guide This warranty does not apply if the product has been subjected to abnormal electrical stress, damaged by accident, abuse, misuse or misapplic ation, or has been modified without the written permission of SonicW ALL. DISCLAIMER OF W ARRANTY . EXCEPT AS SPECIFIED IN THIS W ARRAN[...]

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