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THOMSON SpeedTouch 716v5 (WL) manuel d'utilisation

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Le mot vient du latin "Instructio", à savoir organiser. Ainsi, le manuel d’utilisation THOMSON SpeedTouch 716v5 (WL) décrit les étapes de la procédure. Le but du manuel d’utilisation est d’instruire, de faciliter le démarrage, l'utilisation de l'équipement ou l'exécution des actions spécifiques. Le manuel d’utilisation est une collection d'informations sur l'objet/service, une indice.

Malheureusement, peu d'utilisateurs prennent le temps de lire le manuel d’utilisation, et un bon manuel permet non seulement d’apprendre à connaître un certain nombre de fonctionnalités supplémentaires du dispositif acheté, mais aussi éviter la majorité des défaillances.

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Tout d'abord, le manuel d’utilisation THOMSON SpeedTouch 716v5 (WL) devrait contenir:
- informations sur les caractéristiques techniques du dispositif THOMSON SpeedTouch 716v5 (WL)
- nom du fabricant et année de fabrication THOMSON SpeedTouch 716v5 (WL)
- instructions d'utilisation, de réglage et d’entretien de l'équipement THOMSON SpeedTouch 716v5 (WL)
- signes de sécurité et attestations confirmant la conformité avec les normes pertinentes

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Habituellement, cela est dû au manque de temps et de certitude quant à la fonctionnalité spécifique de l'équipement acheté. Malheureusement, la connexion et le démarrage THOMSON SpeedTouch 716v5 (WL) ne suffisent pas. Le manuel d’utilisation contient un certain nombre de lignes directrices concernant les fonctionnalités spécifiques, la sécurité, les méthodes d'entretien (même les moyens qui doivent être utilisés), les défauts possibles THOMSON SpeedTouch 716v5 (WL) et les moyens de résoudre des problèmes communs lors de l'utilisation. Enfin, le manuel contient les coordonnées du service THOMSON en l'absence de l'efficacité des solutions proposées. Actuellement, les manuels d’utilisation sous la forme d'animations intéressantes et de vidéos pédagogiques qui sont meilleurs que la brochure, sont très populaires. Ce type de manuel permet à l'utilisateur de voir toute la vidéo d'instruction sans sauter les spécifications et les descriptions techniques compliquées THOMSON SpeedTouch 716v5 (WL), comme c’est le cas pour la version papier.

Pourquoi lire le manuel d’utilisation?

Tout d'abord, il contient la réponse sur la structure, les possibilités du dispositif THOMSON SpeedTouch 716v5 (WL), l'utilisation de divers accessoires et une gamme d'informations pour profiter pleinement de toutes les fonctionnalités et commodités.

Après un achat réussi de l’équipement/dispositif, prenez un moment pour vous familiariser avec toutes les parties du manuel d'utilisation THOMSON SpeedTouch 716v5 (WL). À l'heure actuelle, ils sont soigneusement préparés et traduits pour qu'ils soient non seulement compréhensibles pour les utilisateurs, mais pour qu’ils remplissent leur fonction de base de l'information et d’aide.

Table des matières du manuel d’utilisation

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    SpeedT ouch™716 v5 WL only SpeedT ouch™716 v5 (WL) (Wireless) Residential DSL Gateway with V oice User’ s Guide Release R5.3.1[...]

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    [...]

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    SpeedT ouch™ 716 v5 (WL) User’ s Guide R5.3.1[...]

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    Copyright Copyright ©1999- 2005 THOMSON . All rights reserv ed. Passing on, and cop ying of this document, u se and communication of its contents is not perm itted without written autho rization from THOMSON. The content o f this document is furnished for information al use only, may be subject to change without notice, and should not be con strue[...]

  • Page 5

    Contents E-DOC-CTC-20050401-000 8 v1.0 i Contents About this User’s Guid e ........................... ................... 1 1 Your SpeedTouch™ .... .................................................. 3 1.1 SpeedTouch™ Features ......... ............ .................................... ......... 4 1.1.1 Hardware Specifications ...............[...]

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    Contents E-DOC-CTC-20050401-0008 v1.0 ii 3.2 IGD Control Agent ......... ........... ............. .......... ............. ........... .... 39 3.3 MS Windows XP B roadBand Connection . ............. ............ ........... 41 3.4 Mac OS X PPPoE Dial- in Client ....... ............... ............... ............. .. 45 4 Voice over IP .......... [...]

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    Contents E-DOC-CTC-20050401-000 8 v1.0 iii 5.5 Toolbox ................ ............ .......................... ............. ............ ......... 79 5.5.1 Remote Assistance ............. ........................... ............................. .................. 80 5.5.2 Telephony ............................. .......................... .......[...]

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    Contents E-DOC-CTC-20050401-0008 v1.0 iv 7.1 General SpeedTouch™ Troubleshooting ... .................. ........ ....... 122 7.1.1 Wired Ethernet Troubles hooting ............... .............................. ....................... 123 7.1.2 Wireless Ethernet Tr oubleshooting ............... .............................. ................... 12[...]

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    About this User’s Guide E-DOC-CTC-20050401-000 8 v1.0 1 About this User’ s Guide Used Symbols T erminology Generally, the SpeedTouch™716 v5 (i) and the SpeedTouc h™716 v5 (i) WL will be referred to as SpeedTouch™ in this User’s Guide. T ypographical Conventions In interactive inpu t and output, typed input is dis played in a bold font a[...]

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    About this User’s Guide E-DOC-CTC-20050401-0008 v1.0 2[...]

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    Chapter 1 Your SpeedTouch™ E-DOC-CTC-20050401-000 8 v1.0 3 1 Y our SpeedT ouch™ Introduction With the SpeedTouch™716 v5 (WL) (Wireless) Residential DSL Gateway with Voice you can build a secure ho me or small offi ce network, seamlessly connecting wired and wireless devices, surf the Internet at high speed, make and receive phone calls over t[...]

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    Chapter 1 Your SpeedTouch™ E-DOC-CTC-20050401-0008 v1.0 4 1.1 SpeedT ouch™ Features Introduction Your SpeedTouch™ offers you a wide range of outstanding features. In this section you will fin d a comprehensive overview of the:  Hardware Specifications  Software Features[...]

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    Chapter 1 Your SpeedTouch™ E-DOC-CTC-20050401-000 8 v1.0 5 1.1.1 Hardware Specifications Gateway Integrated multi-mode ADSL modem, s upporting:  ADSL over POTS for a Spee dTouch™ADSL/POTS variant)  ADSL over ISDN for a Spee dTouch™ ADSL/ISDN variant)  ADSL/RE-ADLS2/ ADSL2/ADSL2+ for bo th ADSL over POTS and AD SL over ISDN Physical i[...]

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    Chapter 1 Your SpeedTouch™ E-DOC-CTC-20050401-0008 v1.0 6 1.1.2 Software Features ADSL compliance  If PO TS in overlay: G. handshake, Full Rate ADSL, G.dmt, G.lite (splitterless ADSL), ADSL2, RE-ADSL and ADSL2+  If ISDN in overlay: G.handshake, G.dmt, ADSL2, RE-ADSL and ADSL2+ A TM features  Up to 16 simultaneous PVCs, allowing multiple [...]

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    Chapter 1 Your SpeedTouch™ E-DOC-CTC-20050401-000 8 v1.0 7 Configuration  Home Install Wizard, Easy Setup w izard  Intuitive web-based GUI (HTTP/HTTPs)  Advanced configuration via telnet - Command Line Interface (CLI)  Remote management access control Management  Multi-level user protection, Event logging  DHCP server, clien t a[...]

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    Chapter 1 Your SpeedTouch™ E-DOC-CTC-20050401-0008 v1.0 8 1.2 SpeedT ouch™ LED Behaviour Front panel LEDs The SpeedTouch™ is equipped with a number of LEDs on its front panel, indicating the state of the device during normal operation. Following table shows the meaning o f the different LEDs: Indicator Description Name Colour State PWR Green [...]

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    Chapter 1 Your SpeedTouch™ E-DOC-CTC-20050401-000 8 v1.0 9 USB Green Flashing USB activity On USB connection, no activity Off Power off or wait for USB connection going up WLAN (SpeedTouch™7 16 v5 WL only) Green Flashing Wir eless a ctivity On Wireless LAN enabled Off Wireles s LAN disabled Phone 1-2 Green On The phone is off hook Off The phone[...]

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    Chapter 1 Your SpeedTouch™ E-DOC-CTC-20050401-0008 v1.0 10 1.3 How to Access your SpeedT ouch™ Access methods Your SpeedTouch™ is accessibl e in one of following ways: Access Method Can be used to: Web Configure your Sp eedTouch™ via HTTP or HTTPS. For more information, see “1.3.1 Access via the Web Interface” on page 11 . Command Line [...]

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    Chapter 1 Your SpeedTouch™ E-DOC-CTC-20050401-000 8 v1.0 11 1.3.1 Access via the W eb Inter face Procedure To access the SpeedTouch™ via the web interface: 1 Open a web browser. 2 In the address bar type your Speed Touch ™’s IP address or DNS host name, by default that is ‘http://speed touch.lan’ or ‘192.168.1.254’. 3 As a result th[...]

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    Chapter 1 Your SpeedTouch™ E-DOC-CTC-20050401-0008 v1.0 12 1.3.2 Access via CLI Command Line Interface (CLI) You can access the Command Line Interface (CLI) via:  A Telnet session This requires that TCP/IP connectivity exists between the host from which the Telnet session is opened and the Sp eedTouch™. Your SpeedTouc h™ and the connected [...]

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    Chapter 1 Your SpeedTouch™ E-DOC-CTC-20050401-000 8 v1.0 13 Te l n e t s e s s i o n Proceed as follows: 1 Open a telnet application. 2 Connect to your SpeedTouch™. . 3 Enter your SpeedTouch™ secu rity user name and password. 4 As soon as you’ve op ened a session to the CLI, the Speed Touch™ banner is displayed, followed by the CLI prompt[...]

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    Chapter 1 Your SpeedTouch™ E-DOC-CTC-20050401-0008 v1.0 14 1.3.3 Access via F TP File T ransfer Protocol (F TP) You can access the file system of the SpeedTouch™ via the File Transfer Protocol (FTP), in o rder to:  Restore or backup conf iguration files, templates or language packs.  Upgrade your configur ation or firmware. File system Th[...]

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    Chapter 1 Your SpeedTouch™ E-DOC-CTC-20050401-000 8 v1.0 15 File system access rights On the different directories you have following privileges: Common F TP commands Depending on the access rights you have on a directory, you can use one of following commands: Director y Access rights root NO read/write dl read/write Command... Y ou can use to..[...]

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    Chapter 1 Your SpeedTouch™ E-DOC-CTC-20050401-0008 v1.0 16 FT P f i l e t r a n s f e r To allow co rrect file transfer s, set the transfer mode to “binary”: At the ftp prompt, type bin and press Enter. Example: Quote site command All the CLI commands can be executed from within an FTP session. Only complete CLI commands (in other words, the [...]

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    Chapter 1 Your SpeedTouch™ E-DOC-CTC-20050401-000 8 v1.0 17 1.3.4 Remote Assistance Remote access You can make your SpeedTouch accessible from the Internet with regard to remote support. This way, you can allow your helpdesk to access your SpeedTouch™ remotely. Enabling remote access To enable remote assistance: 1 Go to the SpeedTouch™ pag es[...]

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    Chapter 1 Your SpeedTouch™ E-DOC-CTC-20050401-0008 v1.0 18[...]

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    Chapter 2 Local Network Se tup E-DOC-CTC-20050401-000 8 v1.0 19 2 Local Network Setup Introduction The SpeedTouch™ offers you follo wing local networking solutions:  Wired Ethernet  USB (1.1)  Wireless Ethernet on the SpeedTouch™716v5 WL Device settings Once you’ve connected a device, you ar e able to personalise its settings: 1 Go t[...]

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    Chapter 2 Local Network Setup E-DOC-CTC-20050401-0008 v1.0 20 2.1 Wired Ethernet Local network The Ethernet ports on the backpanel allo w you to connect the SpeedTouch™ to an existing 10 or 100 Base-T Ethernet netw ork or one (or more) computer(s) with installed Ethernet card. Using the Sp eedTouch™ Ethern et switch, you can create a local Ethe[...]

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    Chapter 2 Local Network Se tup E-DOC-CTC-20050401-000 8 v1.0 21 2.2 USB Suppor ted operating systems Installing and using the SpeedT ouch™ USB connection on the SpeedTouch™ is supported for follo wing operating systems:  Microsoft Oper ating Systems:  MS Windows 98SE  MS Windows Millennium  MS Windows 2000  MS Windows XP You may [...]

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    Chapter 2 Local Network Setup E-DOC-CTC-20050401-0008 v1.0 22 Installing W indows USB driver The installation is plug and play, meaning that installation w ill require almost no effort. Proceed as follows: 1 Insert the blue USB cable provid ed into the SpeedTouch™ USB port marked with the USB logo: 2 The other end of the USB cable fits in (one of[...]

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    Chapter 2 Local Network Se tup E-DOC-CTC-20050401-000 8 v1.0 23 2.3 Wireless Ethernet Introduction The SpeedTouch™ 716 v5 WL Wi-Fi® certified IEEE 802.11g compliant wireless access point allows multiple computers to connect wirelessly to your local network over the SpeedTouch™ Wireless LAN environment. Th e SpeedTouch™ is backward compatible[...]

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    Chapter 2 Local Network Setup E-DOC-CTC-20050401-0008 v1.0 24 2.3.1 Wireless Basics Introduction In this section some key wi reless concepts are explained. 802.11b/g 802.11b is an IEEE standard, operating at 2,4 GHz at a speed of up to 11 Mb/s. 802.11g, a newer IEEE standard also operating at 2,4 GH z, gives you up to 54 Mb/s speed, more security a[...]

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    Chapter 2 Local Network Se tup E-DOC-CTC-20050401-000 8 v1.0 25 Antennas Direct the external antenna to allow optimiza tion of the wireless link. If for e xample the antenna is erect, wireless links in the hori zontal plane are favoured. Please note that the antenna characteristics are influenced by the environment, that is by reflections of the ra[...]

  • Page 34

    Chapter 2 Local Network Setup E-DOC-CTC-20050401-0008 v1.0 26 2.3.2 Connecting First-time Wireless Clients Wireless default settings After every Reset-to-Defaults, the SpeedT ouch™ wireless access point configuration is returned to its in itial default settin gs. These default settings are:  Security level is low (security disabled) for an eas[...]

  • Page 35

    Chapter 2 Local Network Se tup E-DOC-CTC-20050401-000 8 v1.0 27 To associate your wireless client to the SpeedTouch™: 1 Click the network icon in the notification area: 2 The Wireless Network Connection window ap pears: In the Choose a wireless network list, select the SpeedTouch™ wireless network and click Connect . 3 Following window appears:[...]

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    Chapter 2 Local Network Setup E-DOC-CTC-20050401-0008 v1.0 28 Wir eles s de vice settings Once you’ve connected a device, you ar e able to personalise its settings. For more information, see “ Device settings” on page 19 . To add a wireless device to the Access Control List (ACL), select Allowed on WLAN .[...]

  • Page 37

    Chapter 2 Local Network Se tup E-DOC-CTC-20050401-000 8 v1.0 29 2.3.3 Wireless Security Introduction Since the SpeedTouch™ wireless environm ent is a radio environment, precautions must be taken to ensure that your wireless network is safe from malicious intruders. To secure your wireless network, followi ng wireless access point settings can be [...]

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    Chapter 2 Local Network Setup E-DOC-CTC-20050401-0008 v1.0 30 Data encryption To setup wireless connect ivity, you can ch oose different levels of security:  Low (Security disabled, the default): No security; th e data will not be encrypted, no authentication process will be used.  Medium : Use WEP (Wired-Equivalent Pr ivacy) to encrypt the t[...]

  • Page 39

    Chapter 2 Local Network Se tup E-DOC-CTC-20050401-000 8 v1.0 31 2.3.4 Connecting Additional Wireless Clients Preconditions Make sure that:  The SpeedTouch™ is powered on and ready for service.  The SpeedTouch™ has been configur ed as DHCP server (de fault).  The wireless client adapters have been installed on all computers you want to [...]

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    Chapter 2 Local Network Setup E-DOC-CTC-20050401-0008 v1.0 32 2.3.5 Extending the Range of Y our W ireless Network WDS The SpeedTouch™ features Wireless Distri bution System (WDS) function ality. This feature allows you to exten d the range of your wireless network by introdu cing one or more WDS-enabled devices into yo ur wireless network. The W[...]

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    Chapter 2 Local Network Se tup E-DOC-CTC-20050401-000 8 v1.0 33 Configuring WDS To configure your WDS on the web pages: 1 Go to the SpeedTouch™ web pages . 2 In the menu select Hom e Network . 3 Click your WLAN. 4 On the top right, click Configure . 5 On the Wireless Access Point page, in the Pick a task... list, click Configure WDS . 6 Select WD[...]

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    Chapter 2 Local Network Setup E-DOC-CTC-20050401-0008 v1.0 34[...]

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    Chapter 3 Internet Connectivity Dial-In Clients E-DOC-CTC-20050401-000 8 v1.0 35 3 Internet Connectivity Dial-In Clients Introduction For setting up initial Internet connectivit y, using the Home Install Wizard on the Setup CD or the embedded Easy Setup, refer to the provid ed Installation and Setup Guide. Access methods Depending on the configur a[...]

  • Page 44

    Chapter 3 Internet Connectivity Dial-In Clients E-DOC-CTC-20050401-0008 v1.0 36 Embedded PPP dial-in clients The SpeedTouch™’s embedded PP P dial-in client allows you to establish an Internet connection for computers residi ng on your local network, using only one computer of the network to control the client. If this computer runs:  Any Ope[...]

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    Chapter 3 Internet Connectivity Dial-In Clients E-DOC-CTC-20050401-000 8 v1.0 37 3.1 SpeedT ouch™ W eb Pages Introduction As the SpeedTouc h™ web page s are controllable from any Operating System with an installed w eb browser, the m ethod to establis h PPP sessions described be low you can use on any computer system. For more information on In[...]

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    Chapter 3 Internet Connectivity Dial-In Clients E-DOC-CTC-20050401-0008 v1.0 38 T erminating an Internet session To close an active PPP connection: 1 Go to the SpeedTouch™ Home pag e. 2 Click Disconnect at the appropriate broadband connection. As a result the SpeedTouch™’s embedded PP P dia l-in client will close the Internet connection. The [...]

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    Chapter 3 Internet Connectivity Dial-In Clients E-DOC-CTC-20050401-000 8 v1.0 39 3.2 IGD Control Agent Introduction MS Windows XP users can easily establis h PPP sessio ns, thanks to MS Windows XP’s Internet Gateway Device (IGD) Dis cover y and Control Client that allows you to control the SpeedTouch™ directly from you PC. Preconditions Followi[...]

  • Page 48

    Chapter 3 Internet Connectivity Dial-In Clients E-DOC-CTC-20050401-0008 v1.0 40 Internet connection status As long as the SpeedTouch™’s embedded PPP dial-in client is connected, you are able to overview the connection statu s and some counters by double-clicking the Internet Connecti on icon in your PC’s Network Connections window: T erminati[...]

  • Page 49

    Chapter 3 Internet Connectivity Dial-In Clients E-DOC-CTC-20050401-000 8 v1.0 41 3.3 MS Windows XP BroadBand Connection Prerequisites To be able to us e the MS Windows XP BroadBand Connection, your Speed Touch™ must be configured for either:  Bridging, or  PPPoE Relay Configuring a broadband connection Proceed as follows: 1 On the Start men[...]

  • Page 50

    Chapter 3 Internet Connectivity Dial-In Clients E-DOC-CTC-20050401-0008 v1.0 42 8 Select whether the connection will be ava ilable to any user or only to yourself: 9 Fill in the Internet acco unt information. This info rmation should be provided by your service pro vider: 10 At the end of the configuration the following window appears: Click Finish[...]

  • Page 51

    Chapter 3 Internet Connectivity Dial-In Clients E-DOC-CTC-20050401-000 8 v1.0 43 Star ting a broadband Internet session Proceed as follows: 1 On the Start menu, po int Connect T o and click the name of the connection you’ve created, for example YourISP. 2 The Connect Y ourISP window appears: 3 If requested, enter user name and password for your u[...]

  • Page 52

    Chapter 3 Internet Connectivity Dial-In Clients E-DOC-CTC-20050401-0008 v1.0 44 T erminating a broadband Internet session Proceed as follows: 1 On the Start menu, po int Connect T o and click the name of the connection you’ve created, for example YourISP. 2 The Y ourISP Status window appears: 3 Click Disconnect . 4 The connection is released. As [...]

  • Page 53

    Chapter 3 Internet Connectivity Dial-In Clients E-DOC-CTC-20050401-000 8 v1.0 45 3.4 Mac OS X PPPoE Dial-in Client Prerequisites To be able to us e the MS Windows XP BroadBand Connection, your Speed Touch™ must be configured for either:  Bridging, or  PPPoE Relay Configuring a broadband connection Proceed as follows: 1 On the Apple menu, cl[...]

  • Page 54

    Chapter 3 Internet Connectivity Dial-In Clients E-DOC-CTC-20050401-0008 v1.0 46 Star ting a broadband Internet session Proceed as follows: 1 Click the Internet Connect dockling. 2 The following window appears : Make sure Built-in Ethernet is selected in the Configuration list. 3 If needed, enter user name and password for your us er account at the [...]

  • Page 55

    Chapter 4 Voice over IP E-DOC-CTC-20050401-000 8 v1.0 47 4 V oice over IP What is V oice over IP Inter net telephony or Voice over IP (VoIP) can be defined as the transport of telephone calls over your Internet connection. The SpeedT ouch™ V oIP solution With your SpeedTouch™ you can make Inte rnet and regular telephone calls using traditional [...]

  • Page 56

    Chapter 4 Voice over IP E-DOC-CTC-20050401-0008 v1.0 48 4.1 T elephony Setup T elephony installation The SpeedTouch™ is equipped to connect one or two analogue phones or faxes. Use a phone cable with RJ-11 co nnectors to: 1 Wire the SpeedTouch™ Phone po rt(s) to your phone(s) or fax. 2 Wire the SpeedTouch™ PSTN por t to your telephone wall ou[...]

  • Page 57

    Chapter 4 Voice over IP E-DOC-CTC-20050401-000 8 v1.0 49 Enable the telephony ser vice Proceed as follows: 1 Go to the SpeedTouch™ web pages . 2 In the menu select T oolbox > T elephony . 3 On the top right, click Configure. 4 Select Service Enabled . 5 Click Apply . Assign phone numbers To configure your Internet SIP telephone numbers: 1 Go t[...]

  • Page 58

    Chapter 4 Voice over IP E-DOC-CTC-20050401-0008 v1.0 50 Configure the telephony ser vice To configure the SIP telephony service: 1 Go to the SpeedTouch™ web pages . 2 In the menu select T oolbox > T elephony . 3 On the top right, click Expert configure . 4 Enter the IP address and the port number of the registrar and the proxy, as provided by [...]

  • Page 59

    Chapter 4 Voice over IP E-DOC-CTC-20050401-000 8 v1.0 51 Multiple identities You can assign up to three Internet telephone number s or URIs to one or both phone ports or assign a co mmon number to both phone ports. Proceed as follows: 1 Go to the SpeedTouch™ web pages . 2 In the menu select T oolbox > T elephony . 3 On the top right, click Con[...]

  • Page 60

    Chapter 4 Voice over IP E-DOC-CTC-20050401-0008 v1.0 52 T elephony statistics The telephony statistics page gives you:  Call Statistics : an overview of the successful , unsuccessful, missed or total number of incoming or outgoing calls per phone.  Call Log : with detailed statistics per call. To retrieve the statisti cs, proceed as follows: [...]

  • Page 61

    Chapter 4 Voice over IP E-DOC-CTC-20050401-000 8 v1.0 53 4.2 Supplementar y T elephony Ser vices Suppor ted telephony ser vices Depending on your provider’s configuration, following services wil l be available: For more information on how to use some of these services, see “ Using the services on the phone” on page 55 . Ser vice Description C[...]

  • Page 62

    Chapter 4 Voice over IP E-DOC-CTC-20050401-0008 v1.0 54 Activating/Deactivating the ser vices Before to be able to use one of the provisioned telephony services, the service has to be activated. This might have been done dur ing the initial setup of your SpeedTouch™. Otherwise, you can activate or deact ivate a particular telephony service:  o[...]

  • Page 63

    Chapter 4 Voice over IP E-DOC-CTC-20050401-000 8 v1.0 55 Using the ser vices on the phone In following table the proced ures are sh own of how to us e a telephony service. The commands are dependin g on your provider’s configuration, so m ight be different from the ones described her e. For more information, see your provider ’s documentation. [...]

  • Page 64

    Chapter 4 Voice over IP E-DOC-CTC-20050401-0008 v1.0 56 Command over view In the table below all standard service code s of the telephony s ervices are listed. On your SpeedTouch™ these might be different, depending on your provider. Conference Call (3 Party) To set up a conference call: 1 Call person A. 2 Dial R , 2 . Person A is put on hold. 3 [...]

  • Page 65

    Chapter 5 SpeedTouc h™ Web Int erface E-DOC-CTC-20050401-000 8 v1.0 57 5 SpeedT ouch™ W eb Interface Introduction The SpeedTouch™ comes with embedded HTML pages, providing an interface to the software installed on the device. It a llows easy setup and management of the SpeedTouch™ via your web browser form any PC connected to the SpeedTouch[...]

  • Page 66

    Chapter 5 SpeedTouch™ Web Interface E-DOC-CTC-20050401-0008 v1.0 58 5.1 Navigation Navigation components The SpeedTouch™ web interface cons ists of following components:  Menu  Language Bar  Navigation Bar  Notification Area  Tasks Menu T asks Navigation bar Notification area Language bar[...]

  • Page 67

    Chapter 5 SpeedTouc h™ Web Int erface E-DOC-CTC-20050401-000 8 v1.0 59 5.1.1 Menu Menu items The menu is located on the left side of th e page and consists of the following menu items:  SpeedTouch : Provides basic information on the Sp eedTouch™.  Broadband Connection : Allows you to view /configure your broadband connections.  Toolbox[...]

  • Page 68

    Chapter 5 SpeedTouch™ Web Interface E-DOC-CTC-20050401-0008 v1.0 60 5.1.2 Language Bar Language bar The language bar is located under the Speed Touch™ logo and allo ws you to change the language of the SpeedTouch™ web interface. ! The language bar will only be shown if more than one language is available.[...]

  • Page 69

    Chapter 5 SpeedTouc h™ Web Int erface E-DOC-CTC-20050401-000 8 v1.0 61 5.1.3 Navigation Bar Navigation bar The navigation bar is located on the top of the page and allows you to:  View the current user name. Click this name to change your password or switch to another user.  View the current position on the SpeedTouch™ web interface.  [...]

  • Page 70

    Chapter 5 SpeedTouch™ Web Interface E-DOC-CTC-20050401-0008 v1.0 62 5.1.4 Notification Area Notification area The notification area is located under the N avigation Bar and is used to display:  Error messages indicated by a red traffic light.  Warnings indicated by an orange traffic light.  Information indicated by a green traffic light.[...]

  • Page 71

    Chapter 5 SpeedTouc h™ Web Int erface E-DOC-CTC-20050401-000 8 v1.0 63 5.1.5 T asks Ta s k s To allow a swift config uration of your SpeedTouch™, some pages may offer yo u a number of related tasks. These tasks w ill guide you to the page where you can perform the selected task.[...]

  • Page 72

    Chapter 5 SpeedTouch™ Web Interface E-DOC-CTC-20050401-0008 v1.0 64 5.2 Home SpeedT ouch™ home page The SpeedTouch™ home page gives you a sh ort overview of all the configurable aspects of the SpeedTouch™:  SpeedTouch  Broadband Connection  Toolbox  Home Network[...]

  • Page 73

    Chapter 5 SpeedTouc h™ Web Int erface E-DOC-CTC-20050401-000 8 v1.0 65 5.3 SpeedT ouch The SpeedT ouch menu The SpeedT o uch menu consists of following items:  Information  Configuration  Event Logs  Update The SpeedT ouch page The SpeedT ouch page gives you some basic information on the SpeedTouch™:  Product Information  Conf[...]

  • Page 74

    Chapter 5 SpeedTouch™ Web Interface E-DOC-CTC-20050401-0008 v1.0 66 5.3.1 Information Information The Information page summarizes important information on yo ur SpeedTouch™. You may need this information when y ou contact your helpdesk.[...]

  • Page 75

    Chapter 5 SpeedTouc h™ Web Int erface E-DOC-CTC-20050401-000 8 v1.0 67 5.3.2 SpeedT ouch™ Easy Setup Easy Setup Wizard This wizard helps you configure y our SpeedTouch™ Internet connection. To configure the SpeedTouch™ using the SpeedTouch™ Easy Setup wizard: 1 On the left menu, click SpeedT ouch . 2 In the Pick a task... list, click Set [...]

  • Page 76

    Chapter 5 SpeedTouch™ Web Interface E-DOC-CTC-20050401-0008 v1.0 68 5.3.3 Restar t Accessing the Restar t page Proceed as follows: 1 On the left menu, click SpeedT ouch . 2 In the Pick a task... list, click Restart . Restar ting your SpeedT ouch™ Proceed as follows: 1 Click Y es, restart my SpeedT ouch . 2 The SpeedTouch™ restarts. 3 The Spee[...]

  • Page 77

    Chapter 5 SpeedTouc h™ Web Int erface E-DOC-CTC-20050401-000 8 v1.0 69 5.3.4 Configuration Over view The Overview page di splays the current configuration of your Speed Touch™. Detai ls The Details page displays more detailed information on the current configuration of your SpeedTouch™. Configure The Configure page allows you to change the cu[...]

  • Page 78

    Chapter 5 SpeedTouch™ Web Interface E-DOC-CTC-20050401-0008 v1.0 70 5.3.5 Backup & Restore Introduction This page allows you to:  Save your current configuratio n.  Restore a previously saved configuration. Accessing the Backup & Restore page Proceed as follows: 1 On the SpeedT ouch menu, click Configuration. 2 Click Configure . 3 I[...]

  • Page 79

    Chapter 5 SpeedTouc h™ Web Int erface E-DOC-CTC-20050401-000 8 v1.0 71 5.3.6 Reset to Factor y Defaults Introduction This page allows you to re set the SpeedTouc h™ to return to the initial configuration of your SpeedTouch ™. All your changes will be deleted. Accessing the Reset to Factory Defaults page Proceed as follows: 1 On the left menu,[...]

  • Page 80

    Chapter 5 SpeedTouch™ Web Interface E-DOC-CTC-20050401-0008 v1.0 72 5.3.7 Event Logs Event Logging The Event Logs page summarizes the latest events recorded on your SpeedTouch™. Recorded Events table The Recorded Events table gives you an overview of the latest event logs that have been recorded since power on. The first co lumn of the table in[...]

  • Page 81

    Chapter 5 SpeedTouc h™ Web Int erface E-DOC-CTC-20050401-000 8 v1.0 73 5.3.8 Update Updating the SpeedT ouch™ system software The Update page allows you to:  View System Information.  View information on the current System Firmware.  Update your SpeedTouch™ from a remote server. Use this option if yo u want to have yourSpeedTouch™ [...]

  • Page 82

    Chapter 5 SpeedTouch™ Web Interface E-DOC-CTC-20050401-0008 v1.0 74 5.4 Broadband Connection The Broadband Connection menu The Broadband Connection menu con sists of following menu items:  DSL Connection  Internet Services The Broadband Connection page The Broadband Connection page giv es you a short status overview of the connections confi[...]

  • Page 83

    Chapter 5 SpeedTouc h™ Web Int erface E-DOC-CTC-20050401-000 8 v1.0 75 5.4.1 Connectivity Check Introduction This page enables you to perform a connectiv ity check on an Internet service of your SpeedTouch™. Accessing the Connectivity Check page Proceed as follows: 1 On the left menu, click Broadband Connection. 2 In the Pick a task... list, cl[...]

  • Page 84

    Chapter 5 SpeedTouch™ Web Interface E-DOC-CTC-20050401-0008 v1.0 76 5.4.2 DSL Connection Over view Click Overview to view brief information on your DSL connection. Detai ls Click Details to view a more detailed info rmation on your DSL connection.[...]

  • Page 85

    Chapter 5 SpeedTouc h™ Web Int erface E-DOC-CTC-20050401-000 8 v1.0 77 5.4.3 Internet Ser vices Internet Ser vices information The Internet Services page displays information on your Internet Connection(s). To view more detailed information on a specific connection, click the View mo re .. . link of the corresponding conn ection. If you configure[...]

  • Page 86

    Chapter 5 SpeedTouch™ Web Interface E-DOC-CTC-20050401-0008 v1.0 78 5.4.4 Internet Ser vice Settings Accessing the Internet Ser vice Settings page Proceed as follows: 1 On the Broadband Connection menu click Internet Services. 2 Click the View mor e link of the internet service you want to view. Over view The Overview page gi ves you basic inform[...]

  • Page 87

    Chapter 5 SpeedTouc h™ Web Int erface E-DOC-CTC-20050401-000 8 v1.0 79 5.5 T oolbox The T oolbox menu The To o l b o x menu consists of following menu items:  Remote Assistance : Allows you to make your SpeedTouch™ accessible for remote support.  Telephony : Allows you to configure your Voice over IP (VoIP) network.  Game & Applica[...]

  • Page 88

    Chapter 5 SpeedTouch™ Web Interface E-DOC-CTC-20050401-0008 v1.0 80 5.5.1 Remote Assistance Enabling Remote Assistance This page allows you to make your SpeedTouch™ accessible for remote support. To use remote assistance: 1 If needed, type a password in the Password box. 2 Click Enable Remote Assistance . 3 Pass the information listed under: ?[...]

  • Page 89

    Chapter 5 SpeedTouc h™ Web Int erface E-DOC-CTC-20050401-000 8 v1.0 81 5.5.2 T elephony Introduction The SpeedTouch™ is equipped with:  Two Phone ports allowing you to connect up to two phones for making phone calls over the Internet.  One PSTN port allowing you to make phone calls over the Public Switched Telephone Network (PS TN) networ[...]

  • Page 90

    Chapter 5 SpeedTouch™ Web Interface E-DOC-CTC-20050401-0008 v1.0 82 Configure This page allows you to:  Disable/enable the telephone service.  Configure your VoIP settin gs:  SIP Uniform Resource Identifier (URI)  Username and passwo rd: The username and password are used when authentication is requested by another SIP entity such as [...]

  • Page 91

    Chapter 5 SpeedTouc h™ Web Int erface E-DOC-CTC-20050401-000 8 v1.0 83  Calling Line Identificati on Presentation : Allows you to see the phone n umber of the person who is calling you on your phone display and in the statistics.  Calling Line Identificati on Restriction : Allows you to hide yo ur phone number when making phone calls.  F[...]

  • Page 92

    Chapter 5 SpeedTouch™ Web Interface E-DOC-CTC-20050401-0008 v1.0 84 5.5.3 T elephony Statistics On this page This page allows you to view:  Call Statistics  Call Log Call Statistics The Call Statistics page allows you to view the number of:  Successful incoming calls  Missed incoming calls  Successful outgoing calls  Failed outg[...]

  • Page 93

    Chapter 5 SpeedTouc h™ Web Int erface E-DOC-CTC-20050401-000 8 v1.0 85 5.5.4 Game & Application Sharing Over view The Overview page s ummarizes the games and applications on a particular host on your network, for which the SpeedTouch™ accepts connections coming from the Internet. Configure The Configuration page allows you to:  Select Us[...]

  • Page 94

    Chapter 5 SpeedTouch™ Web Interface E-DOC-CTC-20050401-0008 v1.0 86 5.5.5 Defined Games & Applications Accessing the Defined Games & Applications page Proceed as follows: 1 In the T oolbox menu, click Game & Applic ation Sharing . 2 In the Pick a task... list, click Modify a game or application . The Defined Games & Applications p[...]

  • Page 95

    Chapter 5 SpeedTouc h™ Web Int erface E-DOC-CTC-20050401-000 8 v1.0 87 5.5.6 Game or Application Definition Accessing the Game or Application Definition page Proceed as follows: 1 In the T oolbox menu, click Game & Applic ation Sharing . 2 In the Pick a task... list, click Modify a game or application . 3 Click the name of the game or applica[...]

  • Page 96

    Chapter 5 SpeedTouch™ Web Interface E-DOC-CTC-20050401-0008 v1.0 88 5.5.7 New Game or Application Accessing the Game or Application Definition Proceed as follows: 1 On the Applications page, click Game & Applica tion Sharing . 2 In the Pick a task... list, click Create a new game or application . Creating a new game or application Proceed as [...]

  • Page 97

    Chapter 5 SpeedTouc h™ Web Int erface E-DOC-CTC-20050401-000 8 v1.0 89 5.5.8 Parental Control Parental Control The SpeedTouch™ allows you to block/allo w particular web sites:  Based on the web site’s URL.  Based on the web site’s content.  Redirect a web site to another web site. Over view The Overview page displays:  The curre[...]

  • Page 98

    Chapter 5 SpeedTouch™ Web Interface E-DOC-CTC-20050401-0008 v1.0 90 Deny access to a specific web site Use this feature if:  Allow is selected under Action for Unkn own Sites.  Block is selected under Acti on for Unknown Sit es and you want to make an exception on an allow rule . For example: you are allo wing “provider.com” but you wan[...]

  • Page 99

    Chapter 5 SpeedTouc h™ Web Int erface E-DOC-CTC-20050401-000 8 v1.0 91 Redirecting all web sites Proceed as follows: 1 Type “*” in the Web S it e box. 2 Click Redirect in the Action list . 3 Type the URL of the web site you wa nt to redirect to (for example “mycompany.com/internetpolicy.htm”) in the Redirect box. 4 Click Add . 5 Type the [...]

  • Page 100

    Chapter 5 SpeedTouch™ Web Interface E-DOC-CTC-20050401-0008 v1.0 92 5.5.9 W eb Filtering Activation Accessing this page Proceed as follows: 1 On the To o l b o x menu, click Web Site Filtering . 2 In the Pick a task... list, click Activate Web filtering License . W eb Filtering Activation page This page allows you to:  Activate a Web Filtering[...]

  • Page 101

    Chapter 5 SpeedTouc h™ Web Int erface E-DOC-CTC-20050401-000 8 v1.0 93 5.5.10 Content Level Accessing this page Proceed as follows: 1 On the To o l b o x menu, click Web Site Filtering . 2 Click Configure . 3 Click the Edit link of the content level you want to edit. Over view This page gives you an overvi ew of the different categories and their[...]

  • Page 102

    Chapter 5 SpeedTouch™ Web Interface E-DOC-CTC-20050401-0008 v1.0 94 5.5.11 New Content Level Introduction This page allows you to create a ne w content level. To access this page: 1 On the To o l b o x menu, click Web Site Filtering . 2 In the upper right corner, click Configure . 3 Under Pick a task... , click Create a new content level . Proced[...]

  • Page 103

    Chapter 5 SpeedTouc h™ Web Int erface E-DOC-CTC-20050401-000 8 v1.0 95 Content level activation To activate your new content level: 1 On the To o l b o x menu, click Web Site Filtering . 2 In the upper right corner, click Configure . 3 In the Content L evel list, select your new content level. 4 The new content level is now active.[...]

  • Page 104

    Chapter 5 SpeedTouch™ Web Interface E-DOC-CTC-20050401-0008 v1.0 96 5.5.12 Firewall Over view The Overview page s ummarizes the overall security policy configured on yo ur SpeedTouch™. Configure The Configure page allows you to select the security level of the SpeedTouch™. Select one of following security levels:  Block All : to protect yo[...]

  • Page 105

    Chapter 5 SpeedTouc h™ Web Int erface E-DOC-CTC-20050401-000 8 v1.0 97 5.5.13 Intrusion Detection Intrusion Detection Your SpeedTouch™ is protecting your networ k against malicious in trusions. This page shows you the intrus ions you are protected against. The Protected I ntrusions t able shows the number of times the SpeedTouch™ actively pro[...]

  • Page 106

    Chapter 5 SpeedTouch™ Web Interface E-DOC-CTC-20050401-0008 v1.0 98 5.5.14 Dynamic DNS What is Dynamic DNS The Dynamic DNS service allows you to assign a dynamic DNS host name (e.g. john.dyndns.org) to a broadband connection ev en if it is using a dynamic IP address. As soon as th e device gets a new IP addr ess, the dynamic DNS server updates it[...]

  • Page 107

    Chapter 5 SpeedTouc h™ Web Int erface E-DOC-CTC-20050401-000 8 v1.0 99 5.5.15 User Management Over view The Over view page gives you an overview of the currently configured users and thei r privileges. Clicking the name of a user allows you to edit his user account. Configure The Configure page allow s you to:  Click Add to create a new user a[...]

  • Page 108

    Chapter 5 SpeedTouch™ Web Interface E-DOC-CTC-20050401-0008 v1.0 100 5.5.16 Edit User Accessing the User Edit page Proceed as follows: 1 On the To o l b o x menu, click User Manage ment . 2 Under Local User Data , click on the name of the user you want to edit. Editing a user account The Edit User page allows you to:  Click Reset Password to r[...]

  • Page 109

    Chapter 5 SpeedTouc h™ Web Int erface E-DOC-CTC-20050401-000 8 v1.0 101 5.5.17 Change Default User Changing the default user This page allows you to ch ange the default user. If users brow se to the SpeedTouch™ web pages, they will be au tomatically logged in under this account. ! To allow users to au tomatically log on under this account, this[...]

  • Page 110

    Chapter 5 SpeedTouch™ Web Interface E-DOC-CTC-20050401-0008 v1.0 102 5.5.18 Add User Adding users This page allows you to add a new user. Under User defini tion you can configure:  The name of the new user.  The administration privileges o f the new user ! The password of the new user will be equal to the user name; for example if the user [...]

  • Page 111

    Chapter 5 SpeedTouc h™ Web Int erface E-DOC-CTC-20050401-000 8 v1.0 103 5.6 Home Network Home Network Menu This menu consists of following items:  Devices Allows you the view/configure the devi ces detected on your local network.  Interfaces Allows you to view/configure the in terfaces that are available on the SpeedTouch™. The Home Netwo[...]

  • Page 112

    Chapter 5 SpeedTouch™ Web Interface E-DOC-CTC-20050401-0008 v1.0 104 5.6.1 Devices Over view The Overview page gi ves you an overview of the devices that are currently connected to the SpeedTouch™ network. Click on a device name to get more information on a specific device. Configure The Configure page gives you an overview of the devices t hat[...]

  • Page 113

    Chapter 5 SpeedTouc h™ Web Int erface E-DOC-CTC-20050401-000 8 v1.0 105 5.6.2 Device Settings Accessing the device settings page Proceed as follows: 1 On the Home Network menu, click Devices . 2 In the Detected Device(s) , click the name of the device you want to view. Over view The Overview page di splays following information:  Information a[...]

  • Page 114

    Chapter 5 SpeedTouch™ Web Interface E-DOC-CTC-20050401-0008 v1.0 106 5.6.3 Assign Public IP Introduction This page allows you to assign the public IP address of your Internet Connection(s) to a specific device on your local network. You might want to do this if:  You do not want to us e the Network Address Translation engine of y our SpeedTouc[...]

  • Page 115

    Chapter 5 SpeedTouc h™ Web Int erface E-DOC-CTC-20050401-000 8 v1.0 107 5.6.4 Wireless Device Settings A vailability This page is only available on the SpeedTouch™716 v5 WL. Accessing the wireless device settings page Proceed as follows: 1 On the Home Network menu, click Devices . 2 In the Detected Device(s) , click the name of the wireless dev[...]

  • Page 116

    Chapter 5 SpeedTouch™ Web Interface E-DOC-CTC-20050401-0008 v1.0 108 5.6.5 Access Point Settings A vailability This page is only available on the SpeedTouch™716 v5 WL. Accessing the Acce ss Point settings Proceed as follows: 1 On the left menu, click Ho me Network . 2 Under Wireless , click the name of the Access Point you want to view or confi[...]

  • Page 117

    Chapter 5 SpeedTouc h™ Web Int erface E-DOC-CTC-20050401-000 8 v1.0 109 Under Security following fields are available:  Broadcast Network Name : By default the SpeedTouch™ broadcasts its network name, allowing you to easily recognise your wireless network in the list of available networks. Once you have configured your wireless clients, it i[...]

  • Page 118

    Chapter 5 SpeedTouch™ Web Interface E-DOC-CTC-20050401-0008 v1.0 110 WP A-PSK The SpeedTouch™ supp orts WPA-PSK which has 3 improvements regarding to WEP:  Authentication via a 4-way handshake to check whether the Pre-Shared Keys (PSKs) are the same.  Stronger encryption types:  Temporal Key Integrity Protocol (TKIP) (default): Ins tea[...]

  • Page 119

    Chapter 5 SpeedTouc h™ Web Int erface E-DOC-CTC-20050401-000 8 v1.0 111 5.6.6 Configuring WDS A vailability This page is only available on the SpeedTouch™716 v5 WL. What is WDS The Wireless Distribution System (WDS) allows you to extend the range of your wireless network by intro ducing one or more WDS-enabled devices into you r wireless networ[...]

  • Page 120

    Chapter 5 SpeedTouch™ Web Interface E-DOC-CTC-20050401-0008 v1.0 112 5.6.7 Inter faces Interfaces over view This page gives you an overview of the interfaces used on your SpeedTouch™ . If you want to know more on the network settings of a spec ific interface, click the name of the interface you want to view.[...]

  • Page 121

    Chapter 5 SpeedTouc h™ Web Int erface E-DOC-CTC-20050401-000 8 v1.0 113 5.6.8 Inter face Settings Over view The Overview page gi ves you an overview of the current interface settings. Configure The Configure page allows you to:  Change the IP address settings of the SpeedTouch™.  Change the DHCP IP addres s pool settings. Assigning a new [...]

  • Page 122

    Chapter 5 SpeedTouch™ Web Interface E-DOC-CTC-20050401-0008 v1.0 114 5.6.9 DHCP Pool DHCP Pool This page allows you to create/change a DHCP pool. Accessing the DHCP Pool page Proceed as follows: 1 On the Home Network menu, click Interfaces . 2 Click on the name of the interface of which you want to change the DHCP pool settings. 3 Click Configure[...]

  • Page 123

    Chapter 5 SpeedTouc h™ Web Int erface E-DOC-CTC-20050401-000 8 v1.0 115 The DHCP Pool page Following settings are available for configuration:  Interfac e : The SpeedTouch™ interface for wh ich the DHCP pool applies.  Start Address : The start IP address of the DHCP server’s ad dress pool.  End Address : The end IP address of the DHC[...]

  • Page 124

    Chapter 5 SpeedTouch™ Web Interface E-DOC-CTC-20050401-0008 v1.0 116[...]

  • Page 125

    Chapter 6 Software Upgrade E-DOC-CTC-20050401-000 8 v1.0 117 6 Software Upgrade Introduction This chapter descr ibes how to upgrade the SpeedT ouch™ system software or firmware. System software upgrades availability For the availab ility of new system software version p ackages you can:  Click the SpeedT ouch Maintenance link, available on the[...]

  • Page 126

    Chapter 6 Software Upgrade E-DOC-CTC-20050401-0008 v1.0 118 6.1 Upgrade Wizard on Setup CD Introduction The procedures desc ribed in this section are valid only in case:  You run an MS Windows Operating System or Mac OS X.  Your SpeedTouch™ and comp uter are properly connect ed through Eth ernet or USB. During the upgrad e procedure in most[...]

  • Page 127

    Chapter 6 Software Upgrade E-DOC-CTC-20050401-000 8 v1.0 119 Upgrade procedure 1 In the Welcome to the SpeedT ouch Upgrade Wizard windo w, click Next . 2 The SpeedTouch™ Software License Agreement window appears. You must accept before continuing. Click Ye s to accept. 3 The SpeedTouch™ Upgrade Wizard will search for the S peedTouch™ on the n[...]

  • Page 128

    Chapter 6 Software Upgrade E-DOC-CTC-20050401-0008 v1.0 120 6 The following window sh ows the system software versio n currently active on the SpeedTouch™ as well as one or more system software versions available on the CD: For more information on a found software version, click Firmware Details . Select the appropriate system software version an[...]

  • Page 129

    Chapter 7 Troubleshooting E-DOC-CTC-20050401-000 8 v1.0 121 7 T roubleshooting Introduction This chapter suggest solutions for problems you may encou nter while installing or configuring your SpeedTouch™. If the suggestions do not resolve the problem, look at the support pages on http :// www.spee dtouch.com/ support or contact your service provi[...]

  • Page 130

    Chapter 7 Troubleshooting E-DOC-CTC-20050401-0008 v1.0 122 7.1 General SpeedT ouch™ T roubleshooting SpeedT ouch™ does not work If none of the LEDs light up, m ake sure that:  The SpeedTouch™ is plugged into a power socket outlet.  You are using the correct power supply for your SpeedTouch™ d evice, that is 18V AC.  The power on th[...]

  • Page 131

    Chapter 7 Troubleshooting E-DOC-CTC-20050401-000 8 v1.0 123 7.1.1 Wired Ethernet T roubleshooting LAN LED does not light up Make sure that:  The LAN cable is securely connected to the 10/100Base-T port.  You are using the correct cable type for your Ethernet eq uipment, that is UTP CAT5 with RJ-45 connectors.[...]

  • Page 132

    Chapter 7 Troubleshooting E-DOC-CTC-20050401-0008 v1.0 124 7.1.2 Wireless Ethernet T roubleshooting Not able to connect wireless clients Check following:  In case registration is enabled, you mu st search for wireless devices via the embedded we b pages.  Make sure the SpeedTouch™ Association Control List is not locked. You can check this o[...]

  • Page 133

    Chapter 7 Troubleshooting E-DOC-CTC-20050401-000 8 v1.0 125 7.1.3 Upgrade T roubleshooting Introduction While upgrading your SpeedTo uch™ via th e Upgrade Wizard on the Setup CD, you might encounter one of following problems . Upgrade via Setup CD If the Upgrad e Wizard in step 4 , as described in “ Upgrade procedure” on page 119 , does not f[...]

  • Page 134

    Chapter 7 Troubleshooting E-DOC-CTC-20050401-0008 v1.0 126 7.2 UPnP™ on Windows XP Systems SpeedT ouch™ not detected by UPnP™ or IGD Control Client Check on following:  Make sure the UPnP™ and In ternet Gateway Device Control Client Networking components are added to your MS Windows XP system.  Your computer doesn’t support U PnP™[...]

  • Page 135

    Chapter 7 Troubleshooting E-DOC-CTC-20050401-000 8 v1.0 127 Adding IGD Discovery and Control Your MS Windows X P system is able to discover and control Internet Gatew ay Devices (IGD), l ike the SpeedTouch™ on your local network. The refore it is recommended to add the IGD Discovery and Control client to your system. Proceed as follows: 1 On the [...]

  • Page 136

    Chapter 7 Troubleshooting E-DOC-CTC-20050401-0008 v1.0 128 7.3 V oice over IP T roubleshooting Introduction If you’re not able to establish a phone ca ll via your SpeedTouch™, try the suggestions below. Calling over V oIP In case of problems when callin g via VoIP, check following:  Your telephone is correctly connected to the SpeedTouch™.[...]

  • Page 137

    Chapter 7 Troubleshooting E-DOC-CTC-20050401-000 8 v1.0 129 7.4 Reset to Factor y Defaults Resetting your SpeedT ouch™ You might consider a reset to factory defaults as described below. You can choose between:  Hardware re set  Software reset A reset to factor y default settings dele tes the configuration profile settings. Therefore, after [...]

  • Page 138

    Chapter 7 Troubleshooting E-DOC-CTC-20050401-0008 v1.0 130[...]

  • Page 139

    [...]

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    Need more help? Additional help is available online at www.speedtouch.com © THOMSON 2005. All rights reserv ed. E-DOC-CTC-20050401- 0008 v1.0[...]