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VeriFone 3350 manuel d'utilisation

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Le mot vient du latin "Instructio", à savoir organiser. Ainsi, le manuel d’utilisation VeriFone 3350 décrit les étapes de la procédure. Le but du manuel d’utilisation est d’instruire, de faciliter le démarrage, l'utilisation de l'équipement ou l'exécution des actions spécifiques. Le manuel d’utilisation est une collection d'informations sur l'objet/service, une indice.

Malheureusement, peu d'utilisateurs prennent le temps de lire le manuel d’utilisation, et un bon manuel permet non seulement d’apprendre à connaître un certain nombre de fonctionnalités supplémentaires du dispositif acheté, mais aussi éviter la majorité des défaillances.

Donc, ce qui devrait contenir le manuel parfait?

Tout d'abord, le manuel d’utilisation VeriFone 3350 devrait contenir:
- informations sur les caractéristiques techniques du dispositif VeriFone 3350
- nom du fabricant et année de fabrication VeriFone 3350
- instructions d'utilisation, de réglage et d’entretien de l'équipement VeriFone 3350
- signes de sécurité et attestations confirmant la conformité avec les normes pertinentes

Pourquoi nous ne lisons pas les manuels d’utilisation?

Habituellement, cela est dû au manque de temps et de certitude quant à la fonctionnalité spécifique de l'équipement acheté. Malheureusement, la connexion et le démarrage VeriFone 3350 ne suffisent pas. Le manuel d’utilisation contient un certain nombre de lignes directrices concernant les fonctionnalités spécifiques, la sécurité, les méthodes d'entretien (même les moyens qui doivent être utilisés), les défauts possibles VeriFone 3350 et les moyens de résoudre des problèmes communs lors de l'utilisation. Enfin, le manuel contient les coordonnées du service VeriFone en l'absence de l'efficacité des solutions proposées. Actuellement, les manuels d’utilisation sous la forme d'animations intéressantes et de vidéos pédagogiques qui sont meilleurs que la brochure, sont très populaires. Ce type de manuel permet à l'utilisateur de voir toute la vidéo d'instruction sans sauter les spécifications et les descriptions techniques compliquées VeriFone 3350, comme c’est le cas pour la version papier.

Pourquoi lire le manuel d’utilisation?

Tout d'abord, il contient la réponse sur la structure, les possibilités du dispositif VeriFone 3350, l'utilisation de divers accessoires et une gamme d'informations pour profiter pleinement de toutes les fonctionnalités et commodités.

Après un achat réussi de l’équipement/dispositif, prenez un moment pour vous familiariser avec toutes les parties du manuel d'utilisation VeriFone 3350. À l'heure actuelle, ils sont soigneusement préparés et traduits pour qu'ils soient non seulement compréhensibles pour les utilisateurs, mais pour qu’ils remplissent leur fonction de base de l'information et d’aide.

Table des matières du manuel d’utilisation

  • Page 1

    Om ni 3350 Installation Guide O3350 IG 19496 Book. book P age 1 Wednesday, Apr il 5, 2000 10:30 PM[...]

  • Page 2

    Li thium Ba ttery Caution The Random Access Memory (RAM) conten ts in the Omni 3350 terminal are prote cted by a lithium b attery . Do no t, under any cir cumstances , attempt to replace this ba ttery . Failure to comp ly may invalida te the pro duct warra nty . Document T itle: Omni 33 50 Installa tion Guide V e r i F o ne P a r t N um b er 22131,[...]

  • Page 3

    Omni 3350 Ins t allation Guide T able of Con tent s Install the Omni 3350 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Step 1: Select a Location fo r the T erminal . . . . . . . . . . . . . . . . . . . 5 Step 2: Unpack the Shippin g Carton . . . . . . . . . . . . . . . . . . . . . . . 6 Step 3: Examine T erminal F[...]

  • Page 4

    Omni 3350 Ins t allation Guide 4 O3350 IG 19496 Book.book Page 4 Wednesday, April 5, 2000 10:30 PM[...]

  • Page 5

    5 Omni 3350 Inst allation Guide Inst all th e Omni 3350 If using the optional swivel base (r efer to “Accessories and Documentation‚” page 36 ), follow the swivel ba se’ s instruct ions befor e instal ling your Omni 3350 termi nal. S tep 1: Select a Locati on for the T erminal When selecting a location, consider thes e important factors: Ea[...]

  • Page 6

    Omni 3350 Ins t allation Guide 6 W arning: Due to risk of shock or terminal damage, do n ot use the terminal near water , including a bathtub, wash bowl, kitchen sink or l aundr y tub, in a wet basem ent, or near a swimming pool. Als o, avoid using this produ ct during electrical st orms. S tep 2: Unp ack the Shipping Carto n 1. Open the shipping c[...]

  • Page 7

    7 Omni 3350 Inst allation Guide 2. Remove the following item s: • Omni 3350 t erminal • Power pack (for a power cabl e, contact your su pplier) • T elephone line cord • Roll of thermal printer paper (in a plastic bag) • Smart card reader co ver (for op tional installation) • Plastic paper roll spin d le Note: The roll of thermal printer[...]

  • Page 8

    Omni 3350 Ins t allation Guide 8 General Features Please notice the following (Figure 2 ): •A disp lay scr ee n . • Three types of keys : – A 12- key , teleph one- style keyp ad – Eight fu nction keys (fo ur to the ri ght of the 12-key keypad, and four ab ove the keypad) – Fou r A TM-style k eys to t he disp lay’ s right •A magnetic s[...]

  • Page 9

    9 Omni 3350 Inst allation Guide Note: An adhesive-b acked, smart card read er cover is provided for terminals that will not utilize the smart card reader . T o use the cover , simply remove the backing and af fix the cover ov er the primary sm art card reader s lot and icon. Doing so will prevent accumlation of debris in the reader and reduce custo[...]

  • Page 10

    Omni 3350 Ins t allation Guide 10 Figure 3 Connection Po rt s These ports con nect the Omni 3350 to a teleph one line, option al devic e s, and th e power supply . T elephone Line Ports On the back pan el’ s far left are one or two m odular ports (based on your ter minal’ s modem type) for con necting th e terminal to a telephone line. ISDN P o[...]

  • Page 11

    11 Omni 3350 Inst allation Guide T elset Port (High-Speed Modem T erminal only) The first port is identified by a telephon e-shaped “T elset” icon (shown at ri ght). Use this port to connect a telephon e to the Omni 3350 . T elco, ISDN, Dial /Leased-Line Port The second port is identified by the icon shown at right. Use this port to connect the[...]

  • Page 12

    Omni 3350 Ins t allation Guide 12 Figure 4 Direct Connect ions 2. Pass-thr ough connection (high-sp eed modem only) — A telephone cord (V eriFone part nu mber 001 24-17) runs from the T els et port on the terminal to th e RJ1 1-type jack on a standar d teleph one (Fig ure 5). W ith a pass- through connection, the line is busy during transactions [...]

  • Page 13

    13 Omni 3350 Inst allation Guide Figure 5 Pass-Through Connectio n S tep 5: Connect the T e rminal Power Pack Caution: Before you conn ect the terminal power pack, check that the on/of f switch is off (s hown at right). 1. Insert the ro und barrel con nector (Figure 6) into the power port (identified by the icon at right). Note: The round barrel co[...]

  • Page 14

    Omni 3350 Ins t allation Guide 14 Figure 6 Omni 3350 Power Pack Con nection T o lock the con nector into the power port, align the plastic lock tab so it p oints up. Insert the connector , then twist it as indicated by the “arrow” icon abo ve the por t (“arrow” and “lock” icon s shown at right). T o unlock the connector , twist it to th[...]

  • Page 15

    15 Omni 3350 Inst allation Guide When the terminal has power , the display screen lights an d the green LED i ndicator fl ashes on and of f (if the prin ter has n o paper), or solid green if paper is load ed. S tep 6: I nst all a Paper Rol l in t he Print er The internal printer uses single-ply , thermal-sensi tive paper 58 millimeters (2.25 inches[...]

  • Page 16

    Omni 3350 Ins t allation Guide 16 Figure 7 Thermal Printe r Features 3. Remove the p rotective strip from the paper an d cut a straight edge acr oss its leading end . 4. Hold the roll so the paper feeds from the bottom of the roll and insert the cut end into the pap er feed slot (Figur e 8). Figure 8 Loading Pa per Power-On/Pa per-Detect LED In dic[...]

  • Page 17

    17 Omni 3350 Inst allation Guide A built-in sensor detects the pap er and pulls it through and out the unit’ s top, ju st b elow the serrated metal tear strip. 5. If necessary , press the paper feed button until about 5 centimeters (2 inches) o f paper emer ge from the top. 6. Insert the or ange plas tic spindle into the pap er roll, and place in[...]

  • Page 18

    Omni 3350 Ins t allation Guide 18 Perfo rm a Pow er-On P rinter T est T o ensure the printer is operating correctly: 1. T urn of f power to the terminal. 2. Hold down the paper feed button and turn on the terminal. The printer test starts, then stops after a few seco nds. When the test begins pr inting, release the pap er feed butt on. The test pri[...]

  • Page 19

    19 Omni 3350 Inst allation Guide contains a merchant smart card , the lever grips the card for removal from the terminal. Figure 10 SAM Drawer with Merchant Sma rt Card 3. Slide the SAM drawer from the terminal (Figure 10). 4. Remove any previous ly-instal led merchant smart card by pulling the card from the SAM drawer . T o install or replace an M[...]

  • Page 20

    Omni 3350 Ins t allation Guide 20 Figure 1 1 Micromodu le-Size SAM (M SAM) Cardho lders 6. T o unlock a car dholder , slide its locking plate to the unlo cked po siti on, s how n by the OPE N ar row (Fig ure 12) . Figure 12 MSAM Cardholder Close-Up 7. Open the cardho lder by pivoting the cover from its conne ctor b ase (Fig ure 13). 4 Micromodule-S[...]

  • Page 21

    21 Omni 3350 Inst allation Guide Figure 13 Using an M SAM Cardhold er 8. Remove any previously-installed MSAM card by sliding the card from the cover . 9. Install an MSAM card b y aligning the card an d carefully sliding it within the guides on the cover until fully inserted. Note: The cardho lder conn ector base ha s a s et o f co ntacts and a not[...]

  • Page 22

    Omni 3350 Ins t allation Guide 22 Caution: T o avoid damage to the MSAM cardho lders , ens ure each cardholder is locked befor e sliding the SAM drawer back into the terminal. 12. In sert a standard-s ize merchant smart card into th e SAM drawer as shown in Figur e 10. 13. Slide the drawer back into the Omni 3350 ter minal. 14. Lift up on the lever[...]

  • Page 23

    23 Omni 3350 Inst allation Guide S tep 9: Use the Magnetic Card Reader T o conduct a transaction, position a magn etic card and swipe it through t he magn etic card reader , as shown in Figure 15. Figure 15 Using the M agnetic Card Reader Connect Opt ional Device(s) The Omni 3350 supports the complete line of V eriFone peripher al devices de signed[...]

  • Page 24

    Omni 3350 Ins t allation Guide 24 Caution: Before conn ecting any periph eral device, turn off power to the terminal (the LED is off). T urn on power only after you are finis hed connecting th e peripheral device(s ). For complete information about peripheral installation and use, refer to the user docum entation suppli ed with th ose devices. Note[...]

  • Page 25

    25 Omni 3350 Inst allation Guide 3. Insert the larger RJ45- type connector on the other en d of the PIN pad cable into the “PIN Pad” serial port on the terminal’ s back panel. Figure 16 Optional “PIN Pad” port devi ces Connect a CR 600 Check Reader Caution: Check reader s require a sep arate power sour ce. Before con necting a check reade[...]

  • Page 26

    Omni 3350 Ins t allation Guide 26 1. If the cable is not already co nnected to the ch eck reader , insert the small modu lar plug on on e end of the cable into the check reader ’ s modular jack (Figure 17). 2. Insert the larger RJ45- type connector on the other en d of the cable into the “RS232” serial port on the terminal’ s back panel. Fi[...]

  • Page 27

    27 Omni 3350 Inst allation Guide Figure 18 Recommen ded Ca ble Routing Clean the T erminal and Printer T erminal For dirt, us e a clean cloth damp ened with water and mild s oap . For stubbo rn stains, us e alcohol or an alco hol-based cleaner . Caution: Never use thinn er , trichlor oethylene, or ketone- based solvents — they may deteriorate p l[...]

  • Page 28

    Omni 3350 Ins t allation Guide 28 Printer Every few mon ths, check and thoroughly clean the printer: 1. Be sure the terminal is connected to a po wer source. 2. Rem ove th e paper roll cove r and c heck it f or si gn s of damage, wear , or warping. 3. Remove the paper and spindle. Carefully cut from the roll any paper still remaining in the feed me[...]

  • Page 29

    29 Omni 3350 Inst allation Guide Printer Paper is Jammed in the Feed Mechanism W arning: Poo r -quality paper may jam the printer . For high- quality V eriFone paper , refer to the “Accessories and Documentation” section. 1. Remove the paper roll cover . Then, lift up the small red lever located on th e paper roll c radle’ s right side until [...]

  • Page 30

    Omni 3350 Ins t allation Guide 30 Returning a T ermi nal for Ser vice Note: The Omni 3350 terminal co mes equipped with tamper - evident labels (o ne on the case s eam, another on a screw hole on the case bottom) . Do not, under any circumstance, attempt to disassemble the terminal. Perfor m only those adjustments or repairs specified in this insta[...]

  • Page 31

    31 Omni 3350 Inst allation Guide • V eriFone seri al number assigned t o the Omni 3350 terminal you are returning f or service or r epair . • Shipping docu mentation, such as airb ill numbers, which you can use to trace the s hipment. Speci fications Power Requirements Omni 3350 term inal: 25, 5 V DC (25 .5 V DC); 1,2 A (1 .2 A) DC power pack: [...]

  • Page 32

    Omni 3350 Ins t allation Guide 32 The shippin g weight includes: shippin g carton, terminal, power pack and cable, telephone line cable, paper roll and spindle, one Omni 33 50 Ins tal lat i on Gui de , an d one Omni 3350 Quick Installation Guide. O3350 IG 19496 Book.book Page 32 Wednesday, April 5, 2000 10:30 PM[...]

  • Page 33

    33 Omni 3350 Inst allation Guide DECLARA TION OF CONFORMITY according to ISO/IEC Gu ide 22 and EN 45 014 declare s that the produc t: conforms t o the f ollowing P roduct Spe cificatio ns: Supp leme nt ar y I nfor mat i on : The prod uct here with comp lies with t he requ irements of the Low Voltage Directive 7 3/23/EE C and the E MC Dire ctive 89/[...]

  • Page 34

    Omni 3350 Ins t allation Guide 34 Product Certifi cations FCC Complianc e Manufactur er: V eriFone, a div isi on of He wlett -Pa ck ard Company Model: Omni 335 0 FCC Part 15 This equipm en t has been teste d and found to comply wit h the limi ts for a Class B digital device , pursuan t to Part 15 of the FC C Rule s. Thes e l imits are designed to p[...]

  • Page 35

    35 Omni 3350 Inst allation Guide Also, you will be adv is e d of your r ig ht to fi le a comp la int wi th th e FCC if you beli ev e it is necessary . The telepho ne compa ny may make chan ges in its facilities, equipment , operations, or procedur es that could af fect the operatio n of the equ ipmen t. If thi s happens, th e telep hone compan y wi[...]

  • Page 36

    Omni 3350 Ins t allation Guide 36 Accessories and Documentation How to Order • V eriFone Online S tore at www .stor e.verifone.com • (USA) V eriFo ne Customer Deve lopment Cen ter , 1 -800- 233-052 2, Monday - Friday , 7 A.M. - 5 P .M., MST • (International) Contact y our V eriFone repr esentative Download Cables 05651-x x MOD10-MOD10 (t ermi[...]

  • Page 37

    37 Omni 3350 Inst allation Guide Thermal Printer Paper CRM0039 High-gr ade thermal pri nter paper , 58-mm (2.25-inch ) width, 25-meter (8 2-foot) length; single r oll CRM0039- 01 CRM0039 in 30-ro ll bulk package CRM0040 High-gr ade thermal pri nter paper , 58-mm (2.25-inch ) width, 33-meter (1 08.26- foot) length; single roll Paper Roll Spindle 021[...]

  • Page 38

    Omni 3350 Ins t allation Guide 38 O3350 IG 19496 Book.book Page 38 Wednesday, April 5, 2000 10:30 PM[...]

  • Page 39

    39 Omni 3350 Inst allation Guide O3350 IG 19496 Book.book Page 39 Wednesday, April 5, 2000 10:30 PM[...]

  • Page 40

    2099 Gateway Place Ste 600 San Jose, CA 95110 , USA T elephone: (+1) 408-232-7800 Fax: (+1) 408-232-7811 World Wide Web: www.verifone.c om Omni 3350 Instal lation Gui de V eriFone Part Number 22131, Revision B © 2000 V eriFone All rights reserved. Printed on recycled paper . O3350 IG 19496 Book. book P age 40 Wedn esday, April 5, 2000 10:30 PM[...]