Aastra 57i IP Phone manuale d’uso

User Guide Release 2.0 41-001201-00 Rev 01 57i IP Phone[...]

Aastra Telecom will not accept liab il ity for an y damages and/or long distance charges, which result from unauthorized an d/or unlawful use. While every effort has been made to ensure accuracy, Aastra Telecom will not be li able for technica l or editorial erro rs or omission s contained withi n this docu mentation. The informati on contained in [...]

Model 57i IP Phone User Guide iii Software License Agreement Software License Agreement Aastra Telecom Inc., hereinafter known as "Seller", grants to Customer a personal, worldwide, non-transferable , non-sublicenseable and non-exclu- sive, restri cted use lic ense to use So ftware in object form solely with the Equipment for which the So[...]

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Table of Contents v Table of Contents Software License Agreement....... ......... ........... ........... ........... ......... ........... iii About this Guide .......... ......... ........... ......... ........... ........ ........... ......... ........... . 1 Document ation ........... ........ ........... ......... ........... ........ ........[...]

Table of Contents Table of Contents vi Making Calls ............ ........ ............ ........ ........... ........... ......... ........... ........ ..... 66 Dialing a Number ................... .................................. .............. 66 Pre-dialing a Number ....................................... ...................... 66 Using Handsfr[...]

Table of Contents vii Table of Contents Limited W a rranty ............. ............ ........... ........ ........... ......... ........... ........ ... 125 Appendix A - T ime Zone Codes ............... ................... ........... ................. A-1[...]

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Model 57i I P Phone User Guide 1 About this Guide About this Guide This guide explain s how to use the basic features of your new 57i phone. Not all features listed are available by default. Contact your system or network administrator to find out whic h featu res and serv ices are available to you on you r system. Your system administrator has the[...]

2 Model 57i I P Phone User Guide Introduction Introduction This 57i IP telephone has all the feat ures of a regular bus iness phone, allowing you to make and rec eive calls, transfer, conference and more. The 57i IP telephone provides communicati ons ov er an IP Network using the SIP IP telephony protoc ol. Phone Features • 11 line graphical LCD [...]

Model 57i I P Phone User Guide 3 Getting Started Getting Started The 57i m ust be set up and be configure d prior to its firs t use. Thi s section describes phone behavior and start up screens you may see when the phone is firs t plugged in, or when it is restarted. Plugging in and Starting the Phone The 57i automatically begins the star t up seque[...]

4 Model 57i I P Phone User Guide Getting Started The 57i phone then checks settings and l ooks for new con figuration and firmware updates for the phone from a se rver. If a new update is fo und, the phone displays the messag e “ Updating Configuration ”. This may take a few moments while the phone do wn loads the latest upd ates. Note: New upd[...]

Model 57i I P Phone User Guide 5 Getting Started If language packs were loaded to your phone by y our system admin istrator, the following screen di splays during startu p. When the configuration update is complete, the ph one displays the following screens and then displays the Idle screen.. . Downloading Language P acks Network DSP SIP[...]

6 Model 57i I P Phone User Guide Getting Started . Idle Screen Done Services Dir Callers Icom L1 John Smith Sat Jan 1 12:18am[...]

Model 57i I P Phone User Guide 7 Getting Started Network Connected/Network Di sconnected If your phone i s successful wh en conn ecting to the network the following screen displays before changing to the Idl e screen.. If your phon e did not succes sfully connect to the network, the " Network Disconnected " prompt appears on the disp lay [...]

8 Model 57i I P Phone User Guide Getting Started Idle Screen When the phone has succes sfully updated the configuration an d connected to the network, the phone displays the Idle State screen. The idle screen is shown whenever your phone is not in use. Note: Your system administrat or sets up your SIP screen name, line number, and any othe r admini[...]

Model 57i I P Phone User Guide 9 Getting Started Reference For more information about configuri ng the top default softkeys and all other s oftkeys , see "Soft k eys" on page 24 . For more information about using all of the default so fkeys (Services, Directory, Call ers List, Interco m, Dial, Conferenc e, and Transfer), see the following[...]

10 Model 57i I P Phone User Guide Getting Started Idle Scree n with Voicema il Messages The envelope icon displays on the Idle State screen only if you have new messages waiting. T he number next to the enve lope indicates how many new messages you have. To access your voicemail messages, use the star codes for your system if a voicemail softk ey h[...]

Model 57i I P Phone User Guide 11 Getting Started For example, if you configure a botto m softke y for speeddiali ng to Home, and then you pic kup the handset, the screen displays the Dial , Conf , and Xfer default softkeys with a More softkey. You can press the More softkey to toggle between the first and second screens to display all configured s[...]

12 Model 57i I P Phone User Guide Getting Started Phone Options via the IP Phone UI You can access s pecific options for th e 57i IP phone usin g the phone’s user interface (UI) via the keypad. Pre s sing the Option button gives you a list of con figurable option s. These options allo w you to cust omize your phone setting s. Note: *The " Ne[...]

Model 57i I P Phone User Guide 13 Getting Started Using the IP Phone UI 1. Press the Options key on the phone to ente r the options list. 2. To go to an Option, use and to scroll throug h the list, or pre s s the number corresp onding to the Option . 3. Press the Show softkey, the button, or pres s the digit number of the corresponding option to se[...]

14 Model 57i I P Phone User Guide Getting Started Phone Options via the Aastra Web UI In addition to the IP Phone UI option s, you can also cu stomize additional options on the IP Phone using the Aastr a Web UI. In or der to access your phone using the Aastra Web UI, you need to know your phone ’s IP address. Finding Your Phone’ s IP Address 1.[...]

Model 57i I P Phone User Guide 15 Getting Started 5. Your p hone’s I P Addre ss displ ays. Using the Aastra Web UI 1. Open your web browse r and enter the phone’s IP address or host name into the address field. If the browser is using HTTP, the f ollowing redirect screen di splays, fol- lowed by th e “Security Alert” wi ndow. Th is process [...]

16 Model 57i I P Phone User Guide Getting Started The Network Status window displays for the IP phone you are access- ing. Note: For a user, the defa ult user name is “ user ” and the password f ield is left bla nk. The Network Status window displays for the IP phone you are accessing. 4. You can logou t of the Aast ra Web UI at any time by cli[...]

Model 57i I P Phone User Guide 17 Getting Started Basic Settings The Basic Settings section provides the following options: - Preferences - Allows you to enable/ disable the following: static configuration of park/pickup, su pp ressi on of DTMF playback, di splay of DTMF digits, the playing o f call wa iting tone, and stuttered dial tone. This cate[...]

18 Model 57i I P Phone User Guide User Password User Password This category allows you to change the us er password for you r phone. Changing your pas sword ensu res that only you can alter your pho ne settings, and helps keep your system secure. You can change your user password using the IP Phone UI or the Aas tra Web UI. Note: Valid values when [...]

Model 57i I P Phone User Guide 19 User Password 2. In the " Current Password " field, enter the current user password. Note: By default, th e user name is “ user ” (all lowercase) and t he password field is left blank. 3. In the " New Password " field, enter the new user p assword. 4. In the " Password Confirm " fi[...]

20 Model 57i I P Phone User Guide Using Your Phone Using Your Phone The following sections describe the various 57i phone key functions , and how they hel p you make and manage your c alls and caller in formation. Key Description s The following table ide n tifies the keys on the key panel of your 57i IP phone that you can use for handling calls. K[...]

Model 57i I P Phone User Guide 21 Key Descriptions Line/Call Appearance key - Connects you to a line or call. The Aast ra 57i IP phone s upports up to 4 line keys. Handsfree key - Activates Handsfree for making and receivi ng calls without lifting the handset. When the audio mode option is set, this key i s used to switch between a headset and the [...]

22 Model 57i I P Phone User Guide Key Descriptions Softkeys - 12 softkeys on the 57i IP Phone. - 6 Top Keys: programmable static softke ys (up to 10 programmable functions) - 6 Bottom Keys: programmable state-based softkeys (up to 20 programmable functions) These keys also perform as follows: • Callers list key - Accesses the last 200 calls recei[...]

Model 57i I P Phone User Guide 23 Key Descriptions Multiple Line and Call Appearances The 57i has 4 hard line/call appearance butto ns each with a corresponding status light. These line/call appear ance buttons and lights can represent physical li nes, calls for your extension or calls from a group that your extension is pa rt of. By press ing a li[...]

24 Model 57i I P Phone User Guide Softkeys Softkeys Your 57i has 12 mult i-functional softkeys: • 6 Top Keys : programmable static s oftkeys (up to 10 programmable functions) • 6 Bottom Keys : programmable state-based softkeys (up to 20 programmable functions). Note: If 536 or 560 Expansion Module(s) are attached to the phone, click on Operatio[...]

Model 57i I P Phone User Guide 25 Softkeys Softkey Functions You can config ure the 57i softkeys for any of the following: Softkey Function Description None Indicates softkey is di sabled (option for Web UI only) Line Indicates softkey is configured for line use. Speeddial Indicates softkey is co nfigured for speeddial use. Do Not Disturb (DND) Ind[...]

26 Model 57i I P Phone User Guide Softkeys State-Based Softkeys (Bottom Keys on ly) On the 57i bottom so ftkeys, you can configure a specific state to display when a softkey is being used. Availa ble states you can configure for each softkey include: • idle - The phone is not being used. • connected - The current line is in an active ca ll (or [...]

Model 57i I P Phone User Guide 27 Softkeys In the Aastra Web UI, the operational states for each softkey display enabled. To disable a state, you unch eck the box for that operational state. The IP phone idle screen condenses th e softkeys. For example, if you set softkey 12 as the following: Type : speeddial Label : Voicemail Value *89 State : out[...]

28 Model 57i I P Phone User Guide Softkeys Softkeys as Line/Call Appearances You can customize the softk eys on your 57i phone to function as line/call appearance softkeys. These line/call ap pearance sof tkeys function in a similar manner to the 4 line/call appear ance hard keys and lights on your phone. For detail s on the line/c all app earance [...]

Model 57i I P Phone User Guide 29 Softkeys Depending on how the phone h as been configured, the maximum number of total line/call appearances that ca n be set up is 8 or 9 (4 line/c all appearance as hard ke ys and 4 or 5 as softkeys) . If all lin e/call appea rances have been set up for the same number, a total of 9 lines can be configured. If all[...]

30 Model 57i I P Phone User Guide Softkeys Setting a Line Softke y You can set a softkey as an additional line on the 57i. The so ftkey acts as a line that beh aves the same as a hard line key. For more informat ion about the behavior of line keys, see "Multiple Line and Call Appearances" on page 23. You can use the Aastra W eb UI only to[...]

Model 57i I P Phone User Guide 31 Softkeys Softkeys as Speeddials You can set up custom softkeys as spee ddials . Speeddial sof tkeys can dia l a star code for a feature on the system or a phone numb er or a set of digits. A customized l abel disp lays inside the phone’s display for each softkey. If you press a cu stom softkey, the phone goes off[...]

32 Model 57i I P Phone User Guide Softkeys Continue to pres s the num ber key to access the next letter for that key (i.e. press 2 three times to access C ). Press to move to the next space, or wait a moment and the cursor automatically advances. To insert a space between letters, press . To backspace and erase a mistake, press or the Delete key. Y[...]

Model 57i I P Phone User Guide 33 Softkeys On the 57i, you can set the top sof tke ys with up to 10 speeddials and the bottom softkeys with up to 20 speeddials. 1. Click on Operation->Softkeys and XML. 2. Click on the Bottom Keys tab or the Top Keys tab. 3. Select from "Key 1" through " Key 20 " on the bottom tab. or Select f[...]

34 Model 57i I P Phone User Guide Softkeys Saving an Entry from the Redial, Calle rs, or Direct ory Lists to a Speeddial key Use the following procedure to save an entry from your Directory List, Callers List, or Redial List on the IP phone. 1. Press the Directory List, Callers List, or Redial List key. From the Callers List or Redia l List, scroll[...]

Model 57i I P Phone User Guide 35 Softkeys Softkeys as "Do not Disturb" The IP phones have a feature you can enable c alled "Do not Disturb (DND). The DND functi on allows yo u to turn "do not disturb" ON and OFF. Note: You can configure DND using the Aastra Web UI only. If DND is ON, callers calling into th e phone hear a [...]

36 Model 57i I P Phone User Guide Softkeys Softkeys as Busy Lamp Fie ld (BLF) You can set a softkey to Busy Lamp Field (BLF). The BLF feature on t h e IP phones a llo ws a specific extension to be monitored for state changes. BLF moni tors the status (busy or idle) of extensions on th e IP pho ne. Note: The BLF setting is applicable to the Asterisk[...]

Model 57i I P Phone User Guide 37 Softkeys 4. In the " Type " field, select BLF to apply to the softkey. 5. In the " Lab el " field, enter a label to apply to this softkey. 6. In the " Value " field, enter the phone numbe r or extension you want to monitor. 7. In the " Line " field, select a line for which to[...]

38 Model 57i I P Phone User Guide Softkeys Softkeys as BLF List (For use with t he BroadS oft Broa dworks Rel 13 or hi gher pl atform on ly) You can set a sof tkey to BLF list. The BLF list feature on th e IP phones is specifically des igned to support the BroadSoft Bro adworks Rel 13 Busy Lamp Field feature. This feature allows the IP phone to sub[...]

Model 57i I P Phone User Guide 39 Softkeys 1. Click on Operation->Softkeys and XML . 2. Click on the Bottom Keys tab or the Top Keys tab. 3. Select from "Key 1" through " Key 20 " on the bottom tab. or Select from " Key 1 " through " Key 10 " on the top tab. 4. In the " Type " field, select "[...]

40 Model 57i I P Phone User Guide Softkeys Softkeys for Accessing XML Service s The 57i IP phon e has a feature you can en able called " XML " (Extensible Markup Language). XML is a markup language much like HTML. Your system administrator can create cust omized XML menu servi ces and load them to your IP phon e. These servic es include t[...]

Model 57i I P Phone User Guide 41 Softkeys The XML Application URI is the URI loaded by yo ur phone. The phone performs an HTTP G ET. Contact your system administrato r for the applicable XML URI to enter in the "XML Application URI" field. The XML Application Title is the la bel that disp lays beside the XML softkey on your ph one. If yo[...]

42 Model 57i I P Phone User Guide Softkeys Note: Contact your system admin istrator for th e appropriate value( s) to enter in the "XML Appl ication URI" fi eld. 9. Click to save your changes. 10. Click on Operation->Reset . 11. In th e " Res tart Ph one " field click to restart the IP phone. Setting an XML Softkey 1. Click o[...]

Model 57i I P Phone User Guide 43 Softkeys Accessing the XML Serv ice After an XML application(s) has been sa ved to your IP phone, and either the Services Menu or a softkey have be en configured to access the XML applications, the cust omized se rvice is ready for you to use. From the Services Menu Use the following procedure to access XML applica[...]

44 Model 57i I P Phone User Guide Softkeys Softkeys as Flash Key You can se t a softkey to generate a flas h event whe n it is pressed on the 57i or 57i handset . You do this by setting the softkey to " flash ". The IP phone generates flash events only when a call is connected and th ere is an active RTP stream (for example, when the call[...]

Model 57i I P Phone User Guide 45 Softkeys Softkeys as Sprecode You can set a sof tkey to automatically ac tivate specific se rvices offered by the server by setting a softkey to " sprecode ". For example, if the sprecode value of *82 is configured, then by pressing the softkey , *82 automatically activates a service provided by the serve[...]

46 Model 57i I P Phone User Guide Softkeys 7. If configuring a softkey on the Botto m Keys, in the state fields, check (enable) or uncheck (disable) the " Connected " state to apply to this soft- key. 8. Click to save your changes. 9. Click on Oper ati on->R ese t . 10. In th e " Res tart Ph one " field click to restart the I[...]

Model 57i I P Phone User Guide 47 Softkeys Static and Softkey Settings for Park/Pickup The IP phone has a park and pi ckup ca ll feature that allo ws yo u to park a call and pickup a call when required. There are two ways a user can configure this feature: • Using a stat ic configuration • Using a programmable co nfiguration (using softkeys ) N[...]

48 Model 57i I P Phone User Guide Softkeys Configuring Park /Pickup us ing Static Configuration Use the following procedure to configu re the Park/Pickup call feature using the static configurati on method. Note: Aastra recommends you configu re either the stat ic or the programmable con- figuration, bu t not both. 1. Click on Basic Settings->Pr[...]

Model 57i I P Phone User Guide 49 Softkeys 3. Enter a serve r value in the " Pickup Parked Call " field. Note: For values to ent er in this field, s ee the table "Park/Pickup Call Server Config- uration Values" on page 47 . 4. Click to save your changes. 5. Click on Oper ati on->R ese t . 6. In the " Restart Phone "[...]

50 Model 57i I P Phone User Guide Softkeys Configuring Park/Pickup us ing Soft key Configuration Use the following procedure to configu re the Park/Pickup call feature using the softkey confi guration method. 1. Click on Operation->Softkeys and XML . 2. Click on the Bottom tab or the Top tab. 3. Select from "Key 1" through " Key 2[...]

Model 57i I P Phone User Guide 51 Softkeys 9. Pick another softk ey (from top or botto m keys) to configu re for Picking up a call. 10. In th e " Label " field, enter a label for the Pickup softkey. 11. In th e " Value " field, enter the appropriate value based on the server in your network. Note: For values to ent er in this fi[...]

52 Model 57i I P Phone User Guide Softkeys Using the Par k Call/P ickup P arked Call Fea ture Use the following procedure on the IP phones to park a call and pick up a parked ca ll. Park a Call 1. While on a live call, press the " Park " softkey. 2. Perform the following for your specif ic server: If the call is parked successfully, th e [...]

Model 57i I P Phone User Guide 53 Softkeys Softkeys as Last Call Return (lcr) (Sylantro Servers only) Using the Aas tra Web UI, you c an conf igure the "Last call return" (lcr) function on a softkey. This featur e is for Sylantro servers only. How it wo rks If you configure "lcr" on a softk ey, an d a call comes in to your phone[...]

54 Model 57i I P Phone User Guide Softkeys 5. In the " Line " field, select the li ne you wa nt to app ly to this softkey. Valid values are 1 through 9. 6. If configuring a softkey on the Botto m Keys, in the state fields, check (enable) or uncheck (disable) the states you want to apply to this so ftkey . 7. Click to save your changes. 8.[...]

Model 57i I P Phone User Guide 55 Softkeys Softkeys as Services By default, the 57i has a Services key configured on key 1 of the top set of keys. However, you can use an y softkey to configu re a " Services " key. The Services key accesse s enhanced fe atures and services provided by third parties. Us ing the "Services" key, y [...]

56 Model 57i I P Phone User Guide Softkeys Setting S ervices Softkey Use the following procedure to configure a Servic es softkey on the 57i phone. 1. Click on Operation->Softkeys and XML. 2. Click on the Bottom tab or the Top tab. 3. Select from "Key 1" through " Key 20 " on the bottom t ab. or Select from " Key 1 "[...]

Model 57i I P Phone User Guide 57 Softkeys Softkeys as Directory By default, the 57i has a Directory key configured on key 2 of the top set of keys. However, usin g the Aastra Web U I, you can assign the Directory key to any softkey on the top or b o ttom keys on t h e phone.. The "Dire ctory L ist" fe ature allows you to store frequently[...]

58 Model 57i I P Phone User Guide Softkeys Setting D irectory Softkey Use the following procedure to configure a Directory so ftkey on the 57i phone. 1. Click on Operation->Softkeys and XML. 2. Click on the Bottom tab or the Top tab. 3. Select from "Key 1" through " Key 20 " on the bottom t ab. or Select from " Key 1 &qu[...]

Model 57i I P Phone User Guide 59 Softkeys Softkeys as Callers List By default, the 57i has a Callers List key configured o n key 3 of the top set of keys. However, u sing the Aastra We b UI, you can assign the Callers Lis t key to any softkey on the top or bottom keys on the ph one. The Callers list is a stored log of your incoming calls . You can[...]

60 Model 57i I P Phone User Guide Softkeys 1. Click on Operation->Softkeys and XML. 2. Click on the Bottom tab or the Top tab. 3. Select from "Key 1" through " Key 20 " on the bottom t ab. or Select from " Key 1 " through " Key 10 " on the top tab. 4. In the " Type " field, select Callers List . [...]

Model 57i I P Phone User Guide 61 Softkeys Softkeys as an Intercom Key By default, the 57i has an Intercom key configured on key 4 of the top set of keys. However, usin g the Aastra Web U I, you can assign the Intercom key to any softkey on the top or b o ttom keys on t h e phone.. You can use the Intercom key to au tomiatically connect with a remo[...]

62 Model 57i I P Phone User Guide Softkeys 2. Click on the Bottom tab or the Top tab. 3. Select from "Key 1" through " Key 20 " on the bottom t ab. or Select from " Key 1 " through " Key 10 " on the top tab. 4. In the " Type " field, select Intercom . 5. In the " Lab el " field, enter a la[...]

Model 57i I P Phone User Guide 63 Softkeys Softkeys as an Empt y Key You can set a sof tkey to force a blank entry on the IP phone display for a specific softkey. You d o this by setting th e softkey to " empty ". The soft keys are added in order (from softkey 1 to softkey20) afte r any hard-coded keys have been added. If a particular sof[...]

64 Model 57i I P Phone User Guide Softkeys Deleting a Softkey Use the following procedure to delete a softkey function u sing the Aastra Web UI. 1. Click on Operation->Softkeys and XML . 2. Click on the Bottom tab or the Top tab. 3. Select from "Key 1" through " Key 20 " on the bottom t ab. or Select from " Key 1 " [...]

Model 57i I P Phone User Guide 65 Restarting your phone Restarting your phone You may want to restart your phone to check for updates on the server. You may occasionally need to restart your phone to set changes or updates to your ph one or network setti ngs. You may a l so need to restart y our phone if you h ave been asked to do so by your system[...]

66 Model 57i I P Phone User Guide Making Calls Making Calls Dialing a Number First, take the ph one off-ho ok by: • lifting the handset • pressing or • pressing a line/call appear ance button. At the dial tone, enter th e number you wish to call. If you are unable to make calls within certain area codes, ch eck with your system administrator [...]

Model 57i I P Phone User Guide 67 Making Calls Using Handsfree Speakerphone The handsfree feature allows you to speak to someone without using the handset o r headset. Your p h one mus t be in either the Speaker or Speaker/ Headset audi o mode. You can set your desired audio mode us ing the Headset Settings option from the Options list . For more i[...]

68 Model 57i I P Phone User Guide Making Calls 6. Press Done to save changes and exit. 7. If you do not wish to save changes, press Cancel to return to the previous screen. NOTE: By default, the volume f or the heads e t microphone is set to medium. To Make and Receive Calls Using a Hea dset 1. Ensure that yo u have selected a he adset audio mode b[...]

Model 57i I P Phone User Guide 69 Making Calls Intercom On the 57i, you can use the Inte rcom key to automatically connect with a remote extension. By default, the Inte rcom key is co nfigured as Key 4 on the top set of softkeys. To use the Intercom key 1. Press the Intercom key. 2. Enter the extensio n number of the person you w ish to intercom or[...]

70 Model 57i I P Phone User Guide Making Calls Enabling/Disabling Microp hone and Au to-Answer Use the following procedure to enable /disable the microphon e and/or auto-answer on the IP phone. 1. Click on Basic Settings->Preferences- >Incoming Intercom Settings . The " Microphone Mute " field is enabled by de fault (turned OFF). Th[...]

Model 57i I P Phone User Guide 71 Making Calls Redial • Press to dial the most recent number you dialed from the phone. • If you are off-hook and press the last number you called wil l be called back. • If you are on-hook and press , a Redial Directory list appears on- screen. The redial list stores up to the last 100 numbers you called, allo[...]

72 Model 57i I P Phone User Guide Making Calls Mute Press the button at any time to mu te handset, headset or handsfree. The speaker light will flas h slowly and you can hear the caller, but they cannot hear you. To sw itch mute on or off, press . Note: If you place a muted call on hold, the phone automatically takes the call off mute when you reco[...]

Model 57i I P Phone User Guide 73 Receiving Calls Receiving Calls When a call is ringing at y o ur e xt en s io n , y o u w i ll se e th e " Inbound Call " S cr ee n . T he l in e/ ca l l appearance light flashes quickly for the incoming call. Answering an Incoming Call To answer the call • For handsfree operation, press or the line/cal[...]

74 Model 57i I P Phone User Guide Handling Calls Handling Calls When you are connected to a call, you can use the softkeys or hard keys on the phone to transfer, conference, or place a call on hold. Placing a Call on Hold When you place a call o n hold, on ly your phone c an retrieve the call . To place a call on hold 1. Connect to the call (if not[...]

Model 57i I P Phone User Guide 75 Handling Calls Automati c Hold When juggli ng between calls, you do no t have to press the hold button to go from one call to the next. The phon e automatically puts your current call on hold as soon as y ou press a new lin e/call appearance button. If you have more than one call on hold, y ou can reco nnect to a h[...]

76 Model 57i I P Phone User Guide Handling Calls Transferring Calls Blind Transf er A blind transfer is when you transfer a call direct ly to another exte nsion without consulting with the person receiving the call. To do this, simply complete the transfer immediate ly after you have entered the number. The call goes directly to the e xtension or o[...]

Model 57i I P Phone User Guide 77 Handling Calls To transfer a call to another extension 1. Connect to the call you wish to transfer (if not already connected). 2. Press the Intercom key. 3. Press a line/call appearance button f ollowed by the extension number o f the person you wish to transfer the call to. 4. If you do not wish to transfer the ca[...]

78 Model 57i I P Phone User Guide Handling Calls Use the following procedure to create a conference call. Use the follow ing illustrati on as a reference. 1. Connect to the first part y you wish to include in the conference (if not already connected). Note: A " Conferenc e " softkey automatica lly appears in the display when on a call. 2.[...]

Model 57i I P Phone User Guide 79 Handling Calls Note: You can use to scroll through an d see the numbers and names (if available) of the parties in th e conference call. 8. If you wish to exit the conference le aving the other two parties co nnected, disconnect by placing the handset back on-hook or by pressing N . To conference two calls y ou are[...]

80 Model 57i I P Phone User Guide Handling Calls Picking up Call s Press the line/call appearance button fo r an incoming call . If the phone is connected to a call, pressing one of the line/call appearance buttons will automatically place this call on ho ld before opening up a new line for the new call. To pickup a call 1. Press the line/call appe[...]

Model 57i I P Phone User Guide 81 Managing Calls Managing Calls The 57i has several features that make it easier to manage calls, and to keep track of your caller history, as well as your bu siness and pe rsonal contacts . These features include: •D i r e c t o r y L i s t •C a l l e r s L i s t • Call Forwarding • Missed Calls Ind i cator [...]

82 Model 57i I P Phone User Guide Managing Calls Adding to and Editing the Directory List You can store a maximum of 7 number s associated with a un ique name. You can apply pre-defined labels to th e entry which include, Office, Home, Cell, and Pager, or create your own la bels. The fol lowing table indicates the maximum characters for each line a[...]

Model 57i I P Phone User Guide 83 Managing Calls Adding Names, Numbers, Labels On Screen 1: • You can add names using the abc softkey. • You can add nu mbers (up to 7 numbers per name) usin g the numbers on the phone’s keypad. •U s e t h e Backspace s oftkey wh en required. •U s e t h e Save softkey when you are finish ed addnig the name [...]

84 Model 57i I P Phone User Guide Managing Calls • You can use the Delete softkey to delete a number or to delete multiple numbers in an entry (see "Deleting Sin gle and Multiple Numbers in an Entry" on page 86. • You can use the Change softkey to change a number or a name. • You can use the Quit softkey to quit the editing of the c[...]

Model 57i I P Phone User Guide 85 Managing Calls Arranging Multiple Screens You can use the Arrange softkey t o move the nu mber/l abel/lin e forw ard o r backward between screens for the sp ecified name. If there is a label assigned to the entry, the following screen displays after pressing the Arrange softkey. •P r e s s i n g t h e Save softke[...]

86 Model 57i I P Phone User Guide Managing Calls Deleting Single and Multiple Numbers in an Entry You use the Delete softkey to delete a single number or multiple numbers for an entry. For a single number assig ned to a name, pr essing the Delete softkey displays the following screen. •Y o u c a n p r e s s Yes to delete the directory en try (nam[...]

Model 57i I P Phone User Guide 87 Managing Calls Downl oading the Director y List to Your PC You can downl oad the Directo ry List to your PC via the Aastra Web UI . The phone stores the directory list.csv file to your PC in comma-separated value (CSV) format. You can use any spreadsheet application to open the file for viewing. The following is an[...]

88 Model 57i I P Phone User Guide Managing Calls Callers List The Callers list is a stored log of your incoming calls . The 57i telephone stores information on up to 200 incomi ng calls in the Ca llers list. Your telephone logs the number and name (if available) of the caller, when they last called, and the number of times they tried to reach you. [...]

Model 57i I P Phone User Guide 89 Managing Calls You can use any spreadsheet application to open the file for viewing. The following is an example of a Callers Li st in a spreadsheet applicati on. This file display s the name, phone number, a n d the line that the call came in on. Using th e Caller s List Use the following procedure to access the C[...]

90 Model 57i I P Phone User Guide Managing Calls 4. To cancel a delete function, press the or the Scroll keys. 5. To save a line i tem to a softkey for speeddialing, press the Save softkey and enter the line number at the "Sav e to?" prompt that is already con- figured f o r speeddi aling at a softkey . 6. To dial a displayed entry from t[...]

Model 57i I P Phone User Guide 91 Managing Calls 2. Press to find the entry you want to edit. Press to view the most recent call, o r to see the oldest call on your list. 3. Press any key on the dial pad to begin editing. 4. To move the cursor one digit to the right, press . To erase one digit to the left of the cursor, press . 5. To dial the dis p[...]

92 Model 57i I P Phone User Guide Managing Calls Downloa ding the Callers L ist Use the following procedure to download the Callers List to your PC using the Aastra Web UI. 1. Click on Oper ation ->Dir ector y . 2. In the Callers List field, click on . A File Download message displays. 3. Click OK . 4. Enter the locati on on your computer where [...]

Model 57i I P Phone User Guide 93 Managing Calls Call Forwarding The call forwarding feature on the IP phone allows in coming calls to be forwarded to another destination. The phone sends the SIP message to the SIP proxy, which then fo rwards th e call to the assigned destination. Call forwarding is disabled by default. You can enable call forwardi[...]

94 Model 57i I P Phone User Guide Managing Calls Setting Call F orwardin g Use the following procedure to set global call forwarding . For Global Call Forward Settings 1. Press on the phone to enter the Options List. 2. Select Call F orward and press Show . 3. Enter the " Call Forward " number destination for which yo u want your incoming[...]

Model 57i I P Phone User Guide 95 Managing Calls 4. In the " Number o f Rings " field, enter the number of rings you want to set before the call is forwarded. Valid values are 1 to 9. 5. Click to save the Call Forward settings. The changes are dynamic and are immediatel y applied to the phone. For Per-Line Call Forwar d Settings: 1. Selec[...]

96 Model 57i I P Phone User Guide Managing Calls Missed Calls Indicator The IP phone has a "missed calls" indic ator that increments the number of missed calls to the phone. This feature is acc essible from the IP phone UI only. The number of c alls that have no t been answered increment on the phone’s idle screen as " <number&g[...]

Model 57i I P Phone User Guide 97 Managing Calls Voicemail The Voicemail feature on the 57i IP phone allows yo u to use a line, configured with a phone number fo r dialing out, to con nect to a voicemail server. For each assigned Voicem ail number, there can be a minimum of 0 or a maximum of 1 Voicemail access phone number. The Voicemail list displ[...]

98 Model 57i I P Phone User Guide Additional Features Additional Features This sectio n describes ad ditional f eatures you can use on the 57i phone. Star Codes All of the main call handling and exte ns ion management features for your system can be set up as speed dials on softkeys on your phone. Contact your system administrato r for more informa[...]

Model 57i I P Phone User Guide 99 Additional Features Display DTMF Digits A feature on the 57i phone allows user s to enable or disable DTMF (dual- tone multi-frequency) di gits to display to the IP phone when u sing the keypad to dial, or wh en dialing fro m a softkey or programmable key. DTMF is the sign al sent from the ph one to the network tha[...]

100 Model 57i I P Phone User Guide Additional Features Stuttered Dial Tone You can enable or disable the playing of a stuttered dial tone when there is a message waiting on the IP phon e. You can confi g ure this feat ure using the Aastra Web UI. Configuring Stuttered Dial Tone Use the folllowing procedures to configu re stuttered dial tone on the [...]

Model 57i I P Phone User Guide 101 Additional Features Play Call Waiting Tone You can enable or disable th e playing of a call waiting tone when a caller is on an active call and a new call come s into the phone. You can confi g ure this feat ure using the Aastra Web UI. Configuring Call Waiting Tone Use the folllowing procedures to configu re a ca[...]

102 Model 57i I P Phone User Guide Additional Features Incoming Intercom Ca lls and Auto-Answer A feature on the 57i IP phone allow s you to set intercom settings and automatic answering for inc oming intercom calls. On incoming intercom calls, you can enable (turn ON) or disable (turn OFF) the microphone on the IP phone. You can also enable or dis[...]

Model 57i I P Phone User Guide 103 Additional Features 7. In the " Restart Phone " field click to restart the IP phone. Using Redial Key for “Last Number Redial” The IP phone h as an enhanced redial user in terface that allows a user to quickly redial the last number that wa s di aled out from the phone. You can: • Press the REDIAL [...]

104 Model 57i I P Phone User Guide Additional Features Ring Tones and Tone Sets You can config ure ring tones and ring tone sets on the IP pho ne. Ring Tones There are several distinct ring tones a user can select from to set on the IP phones. You can enabl e/disable these ring tones on a gl obal or per-line basis. The following table identifies th[...]

Model 57i I P Phone User Guide 105 Additional Features Ring Tone Sets In addition to ring tones, you can configure ring tone sets on a global-bas is on the IP p hone. Ring tone sets cons is t of tones customized fo r a specific country. The ring tone sets you can confi gure on the IP phones are: • US ( Default - also used in Canada) • United Ki[...]

106 Model 57i I P Phone User Guide Additional Features 1. Click on Basic Settings->Preferences->Ring Tones . For global configuration: 2. In the " Ring Tones " section, select a country from the " To ne Set " fie ld. 3. Select a value from the " Globa l Ring Tone " field . Note: See the Ring Tone Settings Table o[...]

Model 57i I P Phone User Guide 107 Additional Features 6. Click to save your settings. These changes are not dyn amic. You must restart your IP phone for the changes to take affect. 7. Click on Oper ati on->R ese t . 8. In the " Restart Phone " field click to restart the IP phone and apply the ring tone.[...]

108 Model 57i I P Phone User Guide Additional Features Time and Date On the IP phones , you can config ure the following: • Time and da te • Time and date format •T i m e z o n e • Daylight savings time Note: You can set all the above features on the IP Phone UI. However, only the Time and Date Formats can b e set using the Aastra Web UI. C[...]

Model 57i I P Phone User Guide 109 Additional Features Note: The default Date For mat is WWW MMM DD (Day of Week, Month , Day) 6. Press Done to save the Date Format. Set Time Zone 1. Select Time Zone . 2. Press * to display a list of Time Zone options. 3. Select a Time Zone from the l ist of options. For valid time zon e values, see Ap pendix B. No[...]

110 Model 57i I P Phone User Guide Additional Features 1. Click on Basic Settings->Preferences->Time and Date Setting . 2. In the “Time Format” field, select the time fo rmat yo u want to use on your phone. Valid values are : 12h (12 hour format) (default) 24h (24 hour format) Note: The time display s on the phone’s idle scr een in the [...]

Model 57i I P Phone User Guide 111 Additional Features 3. In the “Date Format” field, select the date format you want to us e on your phone. Valid values are: • WWW MMM DD (default) • DD-MMM-YY • YYYY-MM-DD • DD/MM/YYYY • DD/MM/YY • DD-MM-YY • MM/DD/YY •M M M D D Note: The date displays o n the phone’s idle screen in the f orm[...]

112 Model 57i I P Phone User Guide Additional Features Locking and Unlocking the Phone You can lock your phone to prevent the phon e from being used or configured. You can lock the phon e using the IP Phone UI or the Aastra Web UI. In the Aastra Web UI, the Operation->Phone Lock path also allows you to perform the following: • Reset a user pas[...]

Model 57i I P Phone User Guide 113 Additional Features 1. Click on Operation->Pho ne Lock . Lock the Phone 2. In the " Lock the Phone? " field, clic k . The phone loc ks dynamically and displays the followi ng message: " Phone is locked ". Unlock the Phone 3. Click on Operation->Pho ne Lock . 4. In the " Unlock the Ph[...]

114 Model 57i I P Phone User Guide Additional Features Resetting a User Password If you forget your password, you ca n reset it and enter a new password. The reset user password featu re resets the password to the factory default which is blan k (no password). You can reset a us er password us ing the Aastra Web UI only. Note: Valid values when cre[...]

Model 57i I P Phone User Guide 115 Additional Features Defining an Emergency Dial Plan Public telephone networks in countr ies around the world have a single emergency telephone number (emerge n cy services number), that allows a caller to contact local emergency services for as sistance when required. The emergency telephone number may diffe r fro[...]

116 Model 57i I P Phone User Guide Additional Features You can set the eme rgency dial plan using the Aast ra Web UI. Use the following procedure to specify the numbers to u se on your phone for dialing emergency services in your area. 1. Click on Operation->Pho ne Lock . 2. In the "Emergency Dial Pl an" field, enter the 3- digit numbe[...]

Model 57i I P Phone User Guide 117 Language Language The IP phones su pport several differe nt l anguages. You can have the IP Phone UI and the Aastra Web UI display i n a specific language as requir ed. When you set the language to use, all of the d isplay screens (men us, services, options , configuration parame ters, etc.) display in that langua[...]

118 Model 57i I P Phone User Guide Language Note: You must have the language p ack(s) already loaded to your phone in order to use them . For more inform ation about loading langu age packs, see your Sys - tem Administrator. 1. Click on Basic Settings->Preferen ces->Language Settings. 2. In the “ Webpage Language ” fie ld, select a langua[...]

Model 57i I P Phone User Guide 119 Model 536 and 560 Expansion Modules Model 536 and 560 Expansion Modules (536EM, 560EM) The 57i IP Phone offers optional Expans ion Modules that attach to the right side of the phone to prov ide additional softkeys. Model 536EM Model 560EM The 536EM provides 36 additional softk eys on a 57i IP Phone. The 560EM prov[...]

120 Model 57i I P Phone User Guide Model 536 and 560 Expansion Modules Additional modules (up to 3 total mo dules) can be piggy-backed to an existing module providing an addit ional 108 softkeys with 536EMs and an additional 180 softkeys with 560EMs. You connect the additional modules to the right side of an existing module. The foll owing figure i[...]

Model 57i I P Phone User Guide 121 Troubleshooting Solutions Troubleshooting Solutions This section describes solu tions to some most commonly oc curring problems. Why is my display bl ank? Ensure that power is being provided to your phone. If your netw ork does not provide inline p ower over Ethern et, you c an obtain an addi tional accessory, the[...]

122 Model 57i I P Phone User Guide Troubleshooting Solutions What are services, and how do I use them? Services on the IP phone i nclude: • XML Applications • Callers List •D i r e c t o r y L i s t • Voicemail See the section, "S etting Serv ices Softkey" on page 56 more information about the options available under "Service[...]

123 Model 57i I P Phone User Guide Troubleshooting Solutions For information on how to acces s the Aastra Web UI, g o to the section "Using the A astra Web UI" on page 15 . Why does my ph one display "Bad En crypted Config"? The IP phone displays "Bad Encrypted Config" because encrypted config- uratio n files are en ab[...]

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Model 57i IP Phone User Guide 125 Limited Warranty Limited Warranty Aastra Telecom warrants this product against defects and malfunctions during a one (1) year period from the date of original purchase. If the re is a defect or malfunction, Aastra Telecom shall, at its option, and as the exclusive remedy, either repair or replace the telephone set [...]

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Model 57i IP Phone User Guide A-1 Appendix A - Time Zone Codes Appendix A - Time Zone Codes The following table ide n tifi es the time zone name and time zone code to use on the IP phone. Time Zone Name/Time Zon e Code Table Time Zone Name Time Zone Code AD-Andorra AG-Antigua AI-Angui lla AL-Tirane AN-Curacao AR-Buenos Aires AS-Pago Pago AT-Vienna [...]

A-2 Model 57i IP Phone User Guide Appendix A - Time Zone Codes CA-Newfoundland CA-Atlantic CA-Eastern CA-Saskatchewan CA-Central CA-Mountain CA-Pacific CA-Yukon CH-Zurich CK-Rarotonga CL-Santiago CL-Easter CN-China CO-Bogota CR-Costa Rica CU-Havan a CY-Nicosia CZ-Prague NST AST EST EST CST MST PST PST CET CKS CLS EAS CST COS CST CST EES CET DE-Berl[...]

Model 57i IP Phone User Guide A-3 Appendix A - Time Zone Codes HK-Hong Kong HN-Tegucigalpa HR-Zagreb HT-Port- au-Pri nce HU-Budapest HKS CST CET EST CET IE-Dublin IS-Reykjavik IT-Rome GMT GMT CET JM-Jamaica JP-Tokyo EST JST KY-Cayman EST LC-St Lucia LI-Vaduz LT-Vilnius LU-Luxembourg LV-Riga AST CET EET CET EET MC-Monaco MD-Chisinau MK-Skopje MQ-Mar[...]

A-4 Model 57i IP Phone User Guide Appendix A - Time Zone Codes RO-Bucharest RU-Kaliningrad RU-Moscow RU-Samara RU-Yekaterinburg RU-Omsk RU-Novosibirsk RU-Krasnoyarsk RU-Irkutsk RU-Yakutsk RU-Vla divostok RU-Sakhalin RU-Magadan RU-Kamchatka RU-Anadyr EET EET MSK SAM YEK OMS NOV KRA IRK YAK VLA SAK MAG PET ANA SE-Stockholm SG-Singapore SI-Ljubljana S[...]

Model 57i I P Phone User Guide Index-1 Index Index Numerics 57i features 2 57i line settings 23 57i requirements 2 A Aastra Web UI basic sett ings description 17 operation description 16 status description 16 about this guide 1 answering incoming calls 73 auto-answer, enabling/disabling 70 B bad encrypted config 123 BLF List, sett i ng softkey for [...]

Index Index Index-2 Model 57i I P Phone User Guide M making calls 66 managing calls 81 microphone, enabling/disabling 70 missed calls indi cator accessing a nd clearing 96 overview 96 multiple li ne call appearan ces 23 mute 72 N network disconnected 7 no service 122 O on-hold calls 74 options setting via the phone UI 12 setting via the Web UI 14 P[...]

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If you’ve read this owner’s manual and consulted the Troubleshooting section and still have problem s, please visit our w ebs ite at www. aastra.com or call 1-800-574- 1611 for technical assistance. © Aastra Telecom Inc. 2007 41-001201 -00 Rev 01[...]