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Avaya 4624 manuale d’uso - BKManuals

Avaya 4624 manuale d’uso

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Un buon manuale d’uso

Le regole impongono al rivenditore l'obbligo di fornire all'acquirente, insieme alle merci, il manuale d’uso Avaya 4624. La mancanza del manuale d’uso o le informazioni errate fornite al consumatore sono la base di una denuncia in caso di inosservanza del dispositivo con il contratto. Secondo la legge, l’inclusione del manuale d’uso in una forma diversa da quella cartacea è permessa, che viene spesso utilizzato recentemente, includendo una forma grafica o elettronica Avaya 4624 o video didattici per gli utenti. La condizione è il suo carattere leggibile e comprensibile.

Che cosa è il manuale d’uso?

La parola deriva dal latino "instructio", cioè organizzare. Così, il manuale d’uso Avaya 4624 descrive le fasi del procedimento. Lo scopo del manuale d’uso è istruire, facilitare lo avviamento, l'uso di attrezzature o l’esecuzione di determinate azioni. Il manuale è una raccolta di informazioni sull'oggetto/servizio, un suggerimento.

Purtroppo, pochi utenti prendono il tempo di leggere il manuale d’uso, e un buono manuale non solo permette di conoscere una serie di funzionalità aggiuntive del dispositivo acquistato, ma anche evitare la maggioranza dei guasti.

Quindi cosa dovrebbe contenere il manuale perfetto?

Innanzitutto, il manuale d’uso Avaya 4624 dovrebbe contenere:
- informazioni sui dati tecnici del dispositivo Avaya 4624
- nome del fabbricante e anno di fabbricazione Avaya 4624
- istruzioni per l'uso, la regolazione e la manutenzione delle attrezzature Avaya 4624
- segnaletica di sicurezza e certificati che confermano la conformità con le norme pertinenti

Perché non leggiamo i manuali d’uso?

Generalmente questo è dovuto alla mancanza di tempo e certezza per quanto riguarda la funzionalità specifica delle attrezzature acquistate. Purtroppo, la connessione e l’avvio Avaya 4624 non sono sufficienti. Questo manuale contiene una serie di linee guida per funzionalità specifiche, la sicurezza, metodi di manutenzione (anche i mezzi che dovrebbero essere usati), eventuali difetti Avaya 4624 e modi per risolvere i problemi più comuni durante l'uso. Infine, il manuale contiene le coordinate del servizio Avaya in assenza dell'efficacia delle soluzioni proposte. Attualmente, i manuali d’uso sotto forma di animazioni interessanti e video didattici che sono migliori che la brochure suscitano un interesse considerevole. Questo tipo di manuale permette all'utente di visualizzare tutto il video didattico senza saltare le specifiche e complicate descrizioni tecniche Avaya 4624, come nel caso della versione cartacea.

Perché leggere il manuale d’uso?

Prima di tutto, contiene la risposta sulla struttura, le possibilità del dispositivo Avaya 4624, l'uso di vari accessori ed una serie di informazioni per sfruttare totalmente tutte le caratteristiche e servizi.

Dopo l'acquisto di successo di attrezzature/dispositivo, prendere un momento per familiarizzare con tutte le parti del manuale d'uso Avaya 4624. Attualmente, sono preparati con cura e tradotti per essere comprensibili non solo per gli utenti, ma per svolgere la loro funzione di base di informazioni e di aiuto.

Sommario del manuale d’uso

  • Pagina 1

    DEFINITY ® 4624 IP T elephone Release 1 User ’ s Guid e 555-2 33-776 Issue 1 Comco de 70 02064 36 July 2001[...]

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    [...]

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    Copyright and Legal Notices Copy ri ght  2001, A vaya, Inc. All Rights Reserved Noti ce Every effort was mad e to ensu re th at the informa tion in this book was co mplete an d accurat e a t the time of printing. Ho wever, inform ation is subjec t to ch ange. A vaya W eb Page The W orld Wide W eb home pag e for A v aya is: http://www .avaya.com [...]

  • Pagina 4

    Part 15 : Pe rson al Computer Statem en t. This equipm e nt has been cert ified to co mpl y with the limit s for a Class B compu ti ng de vi ce , pursuant to Subpa rt J of Par t 15 of FCC Rules. Only periph erals (computi ng i npu t/output devices, term inals, p rinters, etc.) cer tified to comply w ith the C lass B limits ma y be attach ed to this[...]

  • Pagina 5

    Contents Issue 1 July 2001 i Abou t This Docu ment ■ Purp ose v i i ■ Intended Audience v ii ■ Issue Date vii ■ How to Us e This Document vii ■ Doc ument Organiz ation viii ■ Conven tions Use d ix Symbol ic Conventions i x Typogra phic Conventio ns ix ■ Rela ted Documentation /Training ix Chapter 1 - 4624 IP Telephone Description ■ [...]

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    Contents ii Issue 1 July 2001 Chapter 4 - Call Handling Features ■ Introdu ction 4-1 ■ Confe r ence 4-1 Adding another part y to a call 4-1 Adding a held call to the current call 4-2 Droppin g the last pers on added to the conference cal l 4-2 ■ Hol d 4- 2 Placing a call on hol d 4-2 Returni ng to the held cal l 4-2 ■ Mute 4-3 Preventi ng t[...]

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    Contents Issue 1 July 2001 iii ■ Button V iew 5-4 Viewing the feature p r ogrammed on a Line/Feature butto n 5-4 ■ Call Display 5 -5 ■ Call For warding 5-5 Temporari ly sending yo ur calls to a nother phone 5- 5 Canceli ng Call Forwarding 5- 5 ■ Cal l Park 5-6 Parking a call at your extension 5-6 Retrieving a parked call from a nother exten[...]

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    Contents iv Issue 1 July 2001 ■ Program Abbreviated Dialing 5-13 Programm ing or re-prog ramming a sin gle Abbrevia ted Dialing butto n on a Li ne/Feature button 5-1 3 Programm ing or re-prog ramming a sin gle Abbrevia ted Dialing butto n on a so ftkey 5-14 ■ Rele ase 5-15 ■ Ringer Off 5-16 Turning the ringer off 5-16 Turning the ringe r back[...]

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    Contents Issue 1 July 2001 v Chapter 7 - IP Telephone Management Features ■ Introdu ction 7-1 ■ Interpre ting Ringer Tones 7- 1 ■ Persona lizing You r Telephone's Ri nging Pattern 7-3 Select ing a perso nalized ring ing pattern 7 -3 ■ Interpreting Indicator Lights 7-3 ■ Testing Your Phone 7-4 Testing t he telephone's lights and [...]

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    Contents vi Issue 1 July 2001[...]

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    Issue 1 July 2001 vii About This Doc ument Purpose The DEFINITY ® 4 624 IP T elephone Use r ’ s Guide descr ibes the 46 24 IP T elephone ’ s operation and functionali ty . Intended Au dience This docume nt is intende d f o r IP t elephone use r s who have a 4624 IP T elephone at their desks. It is not in tended to be a te chnical reference gui[...]

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    About This Docum ent viii Issue 1 July 20 01 Document Organization This guid e contains t he f ollowing cha pters: Chapter 1 , 4624 IP T ele phone Descripti on Describes ea ch element o n the face of the tele phone. Chapter 2 , Using Programmable Buttons Ex plains how to program cer tain Line/Feature buttons f or addi tional functiona lity . Chap t[...]

  • Pagina 13

    Conv enti ons Us ed Issue 1 July 20 01 ix Conventions Used This guid e uses the following textual, sy mbolic, and typographi c conv entions to help you inter pre t inf or mation. Symbolic Conventions T ypographic Conventions This guid e uses the following typographic co n v entions: Related Documentation/T raining An onlin e , interacti v e IP T e [...]

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    About This Docum ent x Issue 1 July 2001[...]

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    Issue 1 July 2001 1-1 1 4624 IP T elephone Description Introduction This chapter i ntroduces you to the la yout of the 4624 IP T elep hone. It provides a descr iption for each functio nal b utton and other phone c har act eristics. The 4624 IP P hone The 4624 IP telephone is a multi-line pho ne with 24 lin e/f e ature b uttons, 6 dedicate d f e atu[...]

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    1-2 Issue 1 J uly 2001 Match the numbered call outs on the 46 24 IP T elepho ne illustration to th e descript i ons be low . 1. Display - The display screen h as two lines of 24 c haracters each. Du ring phone usage, the top line sh o ws the name/p hone n umbe r y ou are calling or the nam e/phone number o f the person ca lling you; while idle, it [...]

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    The 4624 IP Phone Issue 1 July 2001 1-3 13. V olume Control - Adj ust the sp eak er , han dset or r inger volume, depending on whic h it em is in use . 14. Hold - Red button used t o place a call on hold.[...]

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    1-4 Issue 1 J uly 2001[...]

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    Issue 1 July 2001 2-1 2 Using Programmable Buttons Introduction Y our 4 624 IP T elephone has 24 Line/ F eatu re b uttons, some of which are dedicate d to incoming an d outgoing ca lls. The remaining L ine/F eature buttons can be programmed by your T elepho ne System A dministrator to pr o vide additi onal phone functi ona lit y . Programmable Line[...]

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    2-2 Issue 1 J uly 2001 IP T elephone Feature s A vaila ble on Programmable Line /Feature Buttons Regardle ss of whether a specific feature is av ailable on a Li ne/F eature button, a Display Menu or Access Code, you can find pro cedures f or all 462 4 IP T ele phone f eature s in C h apt er 5, “ IP T el ephone F eatures .”[...]

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    Issue 1 July 2001 3-1 3 Using the Disp lay Screen Introduction The 4624 IP T eleph one has a two-l ine b y twenty-four character dis pla y (screen) area, four display control buttons (M en u, Lef t Arrow , Right Arrow and Exit) and f our unlabe led "softkeys," all located at the top thir d of the phone. These items work i n conjunction wi[...]

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    3-2 Issue 1 J uly 2001 Lower Display Line Line/Feature Button Informat ion The 4624 IP T eleph one has 24 Li ne/F eature buttons (also called call appearance buttons). Beginni ng with the fir st b utton in the upper left cor ner of the faceplate, and going do wn, the lo wer display line ide ntifies the buttons as f ollows: ■ Left colu mn: a throu[...]

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    Display Me nu Mode Issue 1 July 2001 3-3 below the disp la y . Che c k with your System Adm inistrator to find out if di ff e r ent softke y features hav e been s ubstituted f or any of tho se shown on the me n us abov e. Chapter 5, “ IP T elephone F eatures ,” p ro vid es inf or m ati on on th ese alter native softke y f eatures. Navigating Di[...]

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    3-4 Issue 1 J uly 2001[...]

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    Issue 1 July 2001 4-1 4 Call Han dling Featur es Introduction Call-handl ing f eatures are t hose you would use whi le a call i s in progress o r while making a c all. The y are thos e f eatures which have a dedicated phone button, suc h as: ■ Conference ■ Hold ■ Redial ■ Speaker ■ T ransf er ■ Mute Each of the abov e features is de scr[...]

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    4-2 Issue 1 J uly 2001 Adding a held c all to the current cal l 1. P ress Conf . The curren t line and the held line ligh ts flutter . 2. Press the line button of the hel d call. 3. Press Conf again. All par ti es ar e no w co nn ect ed. Dropping th e las t per son added to the con ference call 1. P ress t h e Menu button, then pr ess the softkey b[...]

  • Pagina 27

    Mute Issue 1 July 2001 4-3 Mute Duri ng an active call, the Mute f eature prev ents the pa r ty with whom you are speaki ng from hear ing y ou. This f eature i s most commonl y used in con junction with the S peak er phone, but can be us ed to hold an off-line conv ersation at an y ti me durin g a cal l. Preventing the other pers on on the line fro[...]

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    4-4 Issue 1 J uly 2001 Placing a ca ll wi tho u t l ift in g the ha ndset or using the Speakerpho ne with any feat ure 1. P ress Spk r . The Speaker/Mute i ndicator above the Speaker button lights an d v oice control is handled b y the speaker . 2. Place o r ans wer the cal l, or access the selecte d f e ature. 3. Adjust the speaker volume if need [...]

  • Pagina 29

    Transfer Issue 1 July 2001 4-5 T ransfer The T ransfer f e ature lets y o u transf er a call fr om y our telephone to another e xtension or outside number . Sending a call to another telephone 1. With the c all active (or wit h only one he ld call and no active calls), p ress Tr n s f r . The cal l is plac ed on hold and its a ssociated i ndicator [...]

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    4-6 Issue 1 J uly 2001[...]

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    Issue 1 July 2001 5-1 5 IP T elephone Features Introduction This chapter contains pr ocedures for using each of the DEFINITY ® phone f eatures. Dependi ng on how your 4624 IP T el ephone was set up by your System Adminis trator , you can access s ome or all of the f eatures disc ussed in this chap ter using Li ne/F eature buttons, disp la y menus [...]

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    5-2 Issue 1 J uly 2001 Feature List The follo wing DEFINITY ® f eatures are describ ed in alphabetic order in thi s chapt er: Check with your Syst em Adminis tr ator for your phone sy stem’ s specific configurat ion. F or inf or mation abo ut additional f ea tures that your System Adminis trator ma y hav e programmed on y o ur phone, see Chapter[...]

  • Pagina 33

    Abbrev iated Dialin g (AD) Issue 1 July 2001 5-3 Abbreviated Dialing (AD) The Abbreviated Dialing (AD) f e ature lets you pres s a Line/Feature b utton to automatic ally dial a st ored telephone n umber , ins ide e xtension or Feature Acce ss Code. T o find the AD buttons on your phone use Button View on your softkey menu (select BtnV u fr om the d[...]

  • Pagina 34

    5-4 Issue 1 J uly 2001 2. H ang u p . Y ou hea r a prior ity rin g when both your phone and the number you call ed are av ailable. The displ a y shows the messa ge "Callback." 3. When you hear the prio rity ring, lift th e handset. Y our call pr ocee ds as origin ally diale d. NOTE: A utomatic Callback cancel s (automaticall y) after 30 m[...]

  • Pagina 35

    Call Display Issue 1 July 2001 5-5 Call Display The Call Display f eature initi ates a call to the phone extension or number sh o wn on the di splay screen. The n umber dis pla yed co uld be from a Leav e W ord Calling (L WC) mess age , or a numb er y ou retr ie v ed using the director y feature. Call Forwarding The Call Forwarding feature lets you[...]

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    5-6 Issue 1 J uly 2001 Call Park The Call P ar k f eature lets you place a c all on hold at your teleph one f or retriev al at any e xtension. Parkin g a call at your extensio n If your System A dministrator has programmed one of the L ine/F eature buttons to represent Cal l P ar k, press that button to in itiate Call P ark, or Press Tr n s f r and[...]

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    Cons ult Issue 1 July 2001 5-7 Picking up a ca ll for someone in your of fice using Directed Cal l Pickup 1. If your System A dministrator has programmed one of the L ine/F eature buttons to repres ent Directed Ca ll Pickup , press that button, or Dial the Di rected Call P i c kup Acce ss Code. 2. Dial the extensio n f o r whic h y ou want to pick [...]

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    5-8 Issue 1 J uly 2001 4. T o search for a new directory n ame, repeat th e procedure from Step 1, or T o exit the director y , p r ess th e Exi t display contro l b utton. Calling the per son whose name is displayed 1. Pick up the hands et (or leav e it on- hook to use the s peakerphon e if you hav e a Call Disp button). 2. With the p erson's[...]

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    Headset On/O ff Issue 1 July 2001 5-9 Headset On/Off The Head set On/Off feature allows heads et usage to be ac tiv ated or deac tiv ated using a L ine/F eature button. Whe n this f eature i s activ e, the green ind icator light corresp onding to the button ad ministered sign ifies the hea dset is off-hook ; when the in dicator is no t lit, it sign[...]

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    5-10 Issue 1 J uly 2001 Internal Auto A nswer (Hands Free Answer) The Inter nal Auto Ans wer (or Hands -F ree An s wer on Intercom) feature lets y our Speaker phone-equi pped telephon e automatically go off-hook to ans wer i nternal call s . Answering int ernal call s automati cally 1. P ress Men u , then press the so ftk e y below HF Ans , or If y[...]

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    Leave W ord Call ing Issue 1 July 2001 5-11 Leaving a messa ge after dia ling an exte nsion (in response t o a busy or coverage to ne, no ans wer or Hold status) 1. If your System A dministrator has programmed one of the L ine/F eature buttons to repres ent Leav e W o rd Calling, pres s that button to initi ate leav e wo rd call in g, or Press Men [...]

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    5-12 Issue 1 J uly 2001 Pause (During Abbreviated Dialing) The P ause feature allows a pa use to be programmed in to an Abbre viated Dialing entr y when sett ing up an abbreviated diali ng number or list. Priority Calling The Pr iority Calling f eature lets y ou place a n inter nal call with a disti nctiv e r ing (usual ly a 3-burst r ing) to indic[...]

  • Pagina 43

    Program A bbreviated Di aling Issue 1 July 2001 5-13 Program Abbreviate d Dialing T o be pr ogr ammable for abbre viated dialing, a Line/F eature button or softke y must be admini stered for the Abbre viated Dialing f eature. Note that two separate procedu r es f ollow for programming Abbreviated Dialing n umbers — one f or programming Lin e/F ea[...]

  • Pagina 44

    5-14 Issue 1 J uly 2001 6. Record th e n umber , code or other id entification on th e label ne xt to the AD button. 7. Repeat Ste ps 1 through 6 to program addition al AD numbers on Line/Feature b uttons. 8. T o end pr og ramming, hang up by pressing the Spkr button or l ifting and replacing the handset. Programming or re -programming a si ngle Ab[...]

  • Pagina 45

    Release Issue 1 July 2001 5-15 NOTE: Y our phone display ma y allow you to use sof tk eys to add special f unctions such a s a pause, a mar k or a wait into your AD number . If so , they can be accesse d during pr ogr amming via the M en u button and in ser ted into t he number bei ng programmed. 6. Press the # b utton to sav e the number or code. [...]

  • Pagina 46

    5-16 Issue 1 J uly 2001 Ringer Off The Ringer Off f e ature stops y our phone fr om ringin g. Use this feature when you don't want to b e disturbed. Wh en y our r inger is se t to off , the Lin e indicator li ghts and the di spla y aler ts you to in coming calls. Y our phon e also gives one shor t r ing burst to indicat e an incomin g call. T [...]

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    Self-A dministration Issue 1 July 2001 5-17 Administeri ng any of the above features on y our telephone's available buttons T o perform thi s procedure, your telephone must be idle, without any acti v e or held call s . 1. Press the Menu b utton, and u se the Right Ar r ow button to scroll throug h the disp la y until the A dmin option a ppear[...]

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    5-18 Issue 1 J uly 2001 5. P ress t he s oftk ey b elo w t he f eature y ou w ant t o plac e on (or r emo v e fr om) an av ailable F eature button, for e xample, SAC to add or r emo v e send all calls. Sele cting cer tai n f ea tures may prompt you to enter a number such as a telephon e number , extension or trunk co de to be asso ciated with the b[...]

  • Pagina 49

    Send All Calls Issue 1 July 2001 5-19 Send All Calls The Send All Cal ls f ea ture lets y ou temporarily send y our calls to the extension of a perso n designated by the Sy stem Adminis trator to ans wer them whe n y ou canno t. Send i ng all c alls (ex cept pr iority c a lls) immediately t o a coverage ex tension Y our T elephone System Adm inistr[...]

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    5-20 Issue 1 J uly 2001 Stored Number (V iew) The Store d Number feature lets you display: ■ The numbers stored in Abbreviated Dialing (AD) locatio ns ■ The number you last d ialed V iewing eithe r the last number dialed or a number stored o n an AD button 1. If one has been pr ogr ammed by your System Admin istrator , press the View Line/Featu[...]

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    Whisper Page (Acti vate) Issue 1 July 2001 5-21 Whisp er Page (Activate) The Whispe r P age f eature lets you make an announcemen t to a person at another e xtension who is curren tly on a call; onl y the person b eing paged he ars the announce ment. NOTE: If you hav e a headset o ther than those recommende d (see Chapter 8) or a base un it/adaptor[...]

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    5-22 Issue 1 J uly 2001 Answering a Whi sper Page call 1. When you hear the Whisper Page beep while o n a call, pr ess the button your System Ad ministrator has de signated for Whisper P age Answer . Y our cur rent call is placed on hol d to allow you to speak with the person who paged you. The par ty on hold c annot hear your conv ersation. 2. Whe[...]

  • Pagina 53

    Issue 1 July 2001 6-1 6 Retrieving V oice Mess ages Mes sage R etri ev al Y our m essage indicator lights when a caller has l eft y ou a messa ge . Becaus e v oice mail system s are admin istered differently am ong custome rs, chec k your office proc edures f or message retr ie v al. For e xample, some tel ephone users m a y be author ized to retr [...]

  • Pagina 54

    6-2 Issue 1 J uly 2001[...]

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    Issue 1 July 2001 7-1 7 IP T elepho ne Ma nagemen t Feat ures Introduction This ch apter e xplains how to inter pret both t he diff erent r inger tones y ou hear a nd the teleph one’ s indi cator lights. Also c o vered are testin g y our t elephone to be sure it is op erating properl y , and p ersonalizin g y our phon e’ s r inging patter n. In[...]

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    7-2 Issue 1 J uly 2001 Feedback (Handset ) T ones Meaning Busy --- --- -- - Low-pitched, rapid tone (repeated 60 times per minu te), signify ing the numbe r dia led is in use. Call Wait ing Ringback Tone ---_ A ringb ack tone with lo wer-pitched s ignal at the end; indicat es the extensi on called is bus y and the calle d party has been given a cal[...]

  • Pagina 57

    Person alizing Your Tel ephone's Ringing Pattern Issue 1 July 2001 7-3 Personalizing Y o ur T e lephone's Ringing Pattern The Selec t Ring f eature l ets y ou choos e y our own persona lized ringin g patter n from amo ng eight different patter ns. Selecting a per sonalized r inging pattern 1. With the p hone on-hook, p ress Conf . The cur[...]

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    7-4 Issue 1 J uly 2001 T esting Y our Phone The T est feature let s y ou verify that your te lephone's light s and display are operating pro perly . T esting the telep hone's lights and di splay 1. With the p hone idle, pres s and hold Tr n s f r . The Line/Feature indi cators light and the display lines eac h show 24 shaded blocks, repre[...]

  • Pagina 59

    Issue 1 July 2001 8-1 8 Using a Headset or Specialized Handset Introduction This chapter descri bes the headsets and special iz ed handsets that are compatible wit h y our IP te lephone. How to operate a heads et is also covered. IP T elephone-Compatible Headsets Use any of the f ol l o wing head sets with the 4600-Ser ies IP T elepho nes: ■ Ears[...]

  • Pagina 60

    8-2 Issue 1 J uly 2001 Operating a Hea dset Headset op eration must be admin istered by your System Admi nistrator and requires either an M12LU Modular Ba se Unit (PEC 31 24-022) or a 3124 -HIC: Attenuation ( headset adapter ) Cord (PEC 312 4-HIC). F or the l atest list of compatible hea dsets and adapte rs, or f o r orderi ng inf or mation, acces [...]

  • Pagina 61

    Issue 1 July 2001 9-1 9 T roubleshooting Introduction The DEFINI T Y 4600- Series IP T el ephones are r elatively trouble-free. The Basic T roubleshooti ng char t provides th e most common p rob lems an end user migh t encounter . The rem aining pages i n this chapter prov ide pr ocedures for resetting or power-cycling y our phone, when Basic T rou[...]

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    9-2 Issue 1 J uly 2001 Characters d o not appear on the Di sp lay scre en See "Ph one does not a ctivate after conne cting it the first time" ab ove. Check th e power source to be sure your telephone is receiving power. Check all l ines into the phone to be su r e it is prop erly connected. Perform th e Test procedur e: with the telephone[...]

  • Pagina 63

    Basic Tro ubleshooting Issue 1 July 2001 9-3 Echo, no ise or static when using a headset; hands et operatio n works proper ly Check th e headset connec tion. If the con nection is sec ure, verify tha t you are using an approved hea dset, base un it and/or ad apter, as desc ribed in the l i st of approve d Avaya Com munication compatib le Headsets i[...]

  • Pagina 64

    9-4 Issue 1 J uly 2001 Resetting and Power Cycling the IP T elephone Reset your IP T el ephone when oth er T rou b leshoot ing suggestion s do not corr ect the problem. Use a P ow er Cycle with th e approv al of your System Administrator only when a reset does n ot resolve the problem. Resettin g your phone This bas ic reset procedur e should res o[...]

  • Pagina 65

    Resetting and Power Cycl ing the IP Tel ephone Issue 1 July 2001 9-5 Power cycling the phone Use the power cy cle with your Sy stem Administ r ator’ s approv al only if the basi c or programmed res et procedure can not be performed or does not correct the problem: 1. Unplug the phone and plu g it back in. The phone c onnection is r e-established.[...]

  • Pagina 66

    9-6 Issue 1 J uly 2001[...]