Toshiba Digital Business Telephone Solutions manuale d’uso
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Un buon manuale d’uso
Le regole impongono al rivenditore l'obbligo di fornire all'acquirente, insieme alle merci, il manuale d’uso Toshiba Digital Business Telephone Solutions. La mancanza del manuale d’uso o le informazioni errate fornite al consumatore sono la base di una denuncia in caso di inosservanza del dispositivo con il contratto. Secondo la legge, l’inclusione del manuale d’uso in una forma diversa da quella cartacea è permessa, che viene spesso utilizzato recentemente, includendo una forma grafica o elettronica Toshiba Digital Business Telephone Solutions o video didattici per gli utenti. La condizione è il suo carattere leggibile e comprensibile.
Che cosa è il manuale d’uso?
La parola deriva dal latino "instructio", cioè organizzare. Così, il manuale d’uso Toshiba Digital Business Telephone Solutions descrive le fasi del procedimento. Lo scopo del manuale d’uso è istruire, facilitare lo avviamento, l'uso di attrezzature o l’esecuzione di determinate azioni. Il manuale è una raccolta di informazioni sull'oggetto/servizio, un suggerimento.
Purtroppo, pochi utenti prendono il tempo di leggere il manuale d’uso, e un buono manuale non solo permette di conoscere una serie di funzionalità aggiuntive del dispositivo acquistato, ma anche evitare la maggioranza dei guasti.
Quindi cosa dovrebbe contenere il manuale perfetto?
Innanzitutto, il manuale d’uso Toshiba Digital Business Telephone Solutions dovrebbe contenere:
- informazioni sui dati tecnici del dispositivo Toshiba Digital Business Telephone Solutions
- nome del fabbricante e anno di fabbricazione Toshiba Digital Business Telephone Solutions
- istruzioni per l'uso, la regolazione e la manutenzione delle attrezzature Toshiba Digital Business Telephone Solutions
- segnaletica di sicurezza e certificati che confermano la conformità con le norme pertinenti
Perché non leggiamo i manuali d’uso?
Generalmente questo è dovuto alla mancanza di tempo e certezza per quanto riguarda la funzionalità specifica delle attrezzature acquistate. Purtroppo, la connessione e l’avvio Toshiba Digital Business Telephone Solutions non sono sufficienti. Questo manuale contiene una serie di linee guida per funzionalità specifiche, la sicurezza, metodi di manutenzione (anche i mezzi che dovrebbero essere usati), eventuali difetti Toshiba Digital Business Telephone Solutions e modi per risolvere i problemi più comuni durante l'uso. Infine, il manuale contiene le coordinate del servizio Toshiba in assenza dell'efficacia delle soluzioni proposte. Attualmente, i manuali d’uso sotto forma di animazioni interessanti e video didattici che sono migliori che la brochure suscitano un interesse considerevole. Questo tipo di manuale permette all'utente di visualizzare tutto il video didattico senza saltare le specifiche e complicate descrizioni tecniche Toshiba Digital Business Telephone Solutions, come nel caso della versione cartacea.
Perché leggere il manuale d’uso?
Prima di tutto, contiene la risposta sulla struttura, le possibilità del dispositivo Toshiba Digital Business Telephone Solutions, l'uso di vari accessori ed una serie di informazioni per sfruttare totalmente tutte le caratteristiche e servizi.
Dopo l'acquisto di successo di attrezzature/dispositivo, prendere un momento per familiarizzare con tutte le parti del manuale d'uso Toshiba Digital Business Telephone Solutions. Attualmente, sono preparati con cura e tradotti per essere comprensibili non solo per gli utenti, ma per svolgere la loro funzione di base di informazioni e di aiuto.
Sommario del manuale d’uso
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Pagina 1
November 2001 TOSHIBA Telecommunica tions Division ACD Supervisor Guide Release 2 Digital Business T elephone Solutions[...]
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Pagina 2
Publication Informa tion T oshiba Informat ion Systems (UK) Ltd . reserves the right to change any of this info rmation in cluding, but not limited to, pr oduct chara cteristics and op erating sp ecificat ions, without prior notice . It is i ntend ed th at the i nfor matio n conta ined within this manu al is co rrect at the time of goi ng to print,[...]
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Pagina 3
Strata CT ACD Supervisor November 2001 i Contents Introduction Organisation .................................................................................................................. ................. iii Action/Response ............................................................................................................... .........[...]
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Pagina 4
Strata CT ACD Supervisor November 2001 ii New Shift .................................................................................................................................. 18 Night Transfer ................................................................................................................ ............... 19 Night Transfer Lo[...]
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Pagina 5
Strata CT ACD Supervisor November 2001 iii Introduction This gui de is de signed to provi de inst ructions for th e ACD Supe rvisor r egard ing the use of Aut omatic Call Dist ributio n (ACD) on T os hiba’ s Strata CT system. It provides s tep-by-s tep in structions on how to use t he ACD Supervis or featur es. This gu ide does no t provi de inst[...]
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Pagina 6
iv Strata CT ACD S upervisor November 2001 Organis ation Introductio n Conventions Action/Respon se Conventions Descript ion Note Elaborate s specif ic items or refe rences ot her info rmation. W ithi n some tabl es, genera l notes appl y to th e entire table and numbered notes appl y to speci fic items. Important! Call s attent ion to impo rtant i[...]
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Pagina 7
Strata CT ACD Supervisor November 2001 v Introduct ion Relat ed Do cuments /Media Related Docume nts/Media Note Some documents listed her e may appear in dif ferent ve rsions on th e CD-ROM or in print . T o find the most curre nt versi on, check t he vers ion/date in the Publicatio n Infor mation on the back of t he document’ s title page. Refer[...]
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Pagina 8
vi Strata CT ACD S upervisor November 2001 Related Docume nts/Media Introduction[...]
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Pagina 9
Strata CT ACD Supervisor November 2001 1 The Grand T our 1 Companies tha t receive a lar ge volume of incoming calls ca n handle the m quickly and easi ly with the Automatic Call Distr ibution (ACD) features availabl e on T oshiba’ s Strata CT sy stem. Design ated incoming cal ls bypass t he operator and go direct ly to an answeri ng pool of ACD [...]
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Pagina 10
2 Strata CT ACD S upervisor November 2001 ACD Grou p Supervis or The Grand T our If your t elephone does not hav e the ACD Super visor fea ture but tons sh own in the r ight-han d column of the t elephon e keystri p in Figure 1 , you can e nter an a ccess code sequen ce to perf orm the same functio n (see T able 4 on 24 ). Important! A Supervis or [...]
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Pagina 11
Strata CT ACD Supervisor November 2001 3 The Grand T our Buttons Buttons There are two sets o f buttons : fixed a nd flexib le. The f ixed butt ons (e.g., Mic , Msg , Redi al , Hold , Conf/ T r n , Vo l ▲ , and Vo l ▼ ) are st andard to every Stra ta CT 200 0 & 2500-seri es tele phone (s ee Figure 1 ) . The flexi ble bu ttons con sist of Di[...]
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Pagina 12
4 Strata CT ACD S upervisor November 2001 Buttons Th e Grand T our Flexible Buttons The buttons des cribed in Ta b l e 2 are specific to the ACD Supervisor’ s te lephone (al so see examples in Figure 1 ). * Must be p rogrammed us ing SD butto ns for one-touch access. (See Appen dix A for instructions.) Note T oshiba rec ommends tha t Supervi sor [...]
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Pagina 13
Strata CT ACD Supervisor November 2001 5 The Grand T our Soft Keys Directory Number [DN] B uttons The [DN] but tons consi st of: [PDNs] , [SDNs], a nd [PhDNs]. The y make or ans wer calls and are known as your ext ensio n or interc om number . Y ou can have multipl e [DN] buttons on your teleph one ( Figure 1 ), includ ing [DNs] be longin g to anot[...]
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Pagina 14
6 Strata CT ACD S upervisor November 2001 Soft Keys Th e Grand T our[...]
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Pagina 15
Strata CT ACD Supervisor November 2001 7 Features 2 This chapt er list s the fe atures av ailab le on the ACD Su pervisor telep hone in al phabetica l order beginn ing on Page 13 . Th ese fe atures ca n be perfo rmed on 10- or 20-butt on digita l and elec tronic telephon es. Music and announc ement devic es can als o be con nected for use with y ou[...]
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Pagina 16
8 Strata CT ACD S upervisor November 2001 Featur e Interacti on Features Featur e Inter action Strata CT provid es the ACD fea tures fr om system-r esiden t softwar e. Some stat ion feat ures are changed when a sta tion is acti vated as an ACD Agent or Supervi sor . Standard sta tion capa biliti es are determ ined by your statio n class of service [...]
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Pagina 17
Strata CT ACD Supervisor November 2001 9 Features Agen t T elephone St atus Agent T eleph one Status ACD Agents can make and r eceive di ff erent typ es of c alls dependi ng upon t he statu s of thei r ACD telephon e. The cu rrent stat us is dis played on your LCD when yo u use yo ur Agent Sta tus feat ure. ♦ A vailable – If your Agent i s logg[...]
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Pagina 18
10 Strata CT ACD S upervisor November 2001 Agen t Assist ance Features Agent Assista nce An Agent in y our ACD Group can call you for as sistance by pressi ng the ACD H el p button on the ir statio n. ACD Help rings the Sup ervisor’ s [ PDN] and take s priori ty over other ACD calls /func tions and, in some cases, the Agent c an overri de your Do[...]
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Pagina 19
Strata CT ACD Supervisor November 2001 11 Features Loggin g In/O ut Logging In/Ou t Y ou can log in and out as a n ACD Supervis or or Age nt by ente ring ID cod es at your station . Y our telephon e can only be logged i n as an Agent or Supervi sor , but not both. If you l og in a s an Agent, your sta tion is availabl e for i ncoming ACD cal ls. Y [...]
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Pagina 20
12 Strata CT ACD S upervisor November 2001 Logging In/O ut Features Y ou can program an SD button as y our Supvr A uto Log In for one-t ouch dial ling of t he sequenc e outline d above see “Super visor Aut o Log In ” on Page 22 . The SD button shou ld be l abeled a s Supvr Auto Log In . ➤ T o cancel Supervisor l og in ➤ Press Lo g In/O ut a[...]
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Pagina 21
Strata CT ACD Supervisor November 2001 13 Features Loggin g In/O ut Note If the Age nt ID code i s invali d, the te lephone se nds a busy t one, the Log In/Out LED stops flashi ng and turn s of f, and t he LCD displa ys LOG IN ERROR . T r y to log i n again. ➤ T o cancel Agent log i n ➤ Press th e Log In /Out at any time. ➤ T o log out (Agent[...]
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Pagina 22
14 Strata CT ACD S upervisor November 2001 Logging In/O ut Features ➤ T o monitor Ag ent Status 1. Press Agent S tatus The number of agents l ogged in is displaye d. YYY = Number of Agents l ogged in …o r [PDN] + #405 + XX . XX = ACD Group Number (01~ 16 for l arg e systems and 0 1~08 for s mall sys tems) 2. Press Scroll . The agen t’ s statu[...]
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Pagina 23
Strata CT ACD Supervisor November 2001 15 Features Loggin g In/O ut ➤ T o view the status of ano ther ACD gr oup ➤ Press [PDN] + #405 + XX (ACD Group n umber). ➤ T o monitor Queue Status 1. Press Qu eue Sta tu s The n umber of call s waitin g in th e queue di splays. XXX = Number of calls wa iting in the que ue …o r [PDN] + #404 + XX . XX =[...]
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Pagina 24
16 Strata CT ACD S upervisor November 2001 Call Moni toring Features ➤ T o end monitori ng ➤ Press Spkr . ➤ T o pr ogram the SD butt on for one- touch Agent St atus ➤ T o pr ogram the SD butt on for one- touch Queue St atus Call Monitoring This feat ure enabl es you, as t he Supervi sor , to monitor conver sations between an ACD Agent and c[...]
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Pagina 25
Strata CT ACD Supervisor November 2001 17 Features C all Monito ring ➤ T o monitor an ACD call Notes ● If the Agen t is not o n an A CD cal l, the o ne-w ay , li sten- only path is s ilent. ● Monitor A CD Call only wor ks when y our telep hone and a [ PDN] are idl e. ● This fea ture is limi ted by the availabi lity of conferenc e channel s.[...]
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Pagina 26
18 Strata CT ACD S upervisor November 2001 End of ACD Shif t Fe atures End of ACD Shift Y ou can use End of A CD Shif t to activate an after -shift destinatio n of an ACD Group. The after - shift de stinati on is assigned i n system pr ogramming. Y ou must be l ogged in as a Supervis or to activat e or cancel this feature. The af ter- shift des tin[...]
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Pagina 27
Strata CT ACD Supervisor November 2001 19 Features N ight T ransfer Night T ransfer Incoming c alls to your group can be routed to dif feren t destin ation s, based on either t wo- or three-ca ll routing (ringing ) patt erns whic h are set in system pr ogrammin g. The Night T ransfer LE D indicate s the acti ve rou ting patt ern: Up to four Night T[...]
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Pagina 28
20 Strata CT ACD S upervisor November 2001 Nigh t T ransfer Features Night T ransfe r Lock The NT L oc k but ton enabl es your te lephone to lock t he system i nto th e “Day , Day 2, or Nig ht” modes. This featur e is ass igned to your telep hone in s ystem prog ramming, h owever , the ACD Group Supervis or can lock the r ing modes. Y ou must u[...]
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Pagina 29
Strata CT ACD Supervisor November 2001 21 Features Rese t Queue Alarm Reset Queue Alar m During que ue operati on, the numbe r of un answered ACD call s waiting in the queu e, and the a mount of time t he calls have been wai ting is constant ly monitore d by the sy stem. An al arm is gen erated when call s waiting in the queue excee d preset condit[...]
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Pagina 30
22 Strata CT ACD S upervisor November 2001 Supervis or Auto Log In Features Supervisor Auto Log In This feat ure enabl es you to l og in aut omaticall y when you use a one-t ouch SD button. Supvr Auto Log In does not repl ace Log I n/O ut on yo ur telephone. ➤ T o progra m your SD butt on for one- touch log in ➤ Press Redi al + SD + [ PDN] + #4[...]
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Pagina 31
Strata CT ACD Supervisor November 2001 23 Appendix A This appen dix pr ovides a l ist of feat ures and t he cor responding access co de sequ ences. Access Co des If your t elephone does not ha ve the ACD Super visor fe ature but tons shown i n the left- hand column, you can enter the access co de sequen ce shown in the ri ght-hand col umn to perf o[...]
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Pagina 32
24 Strata CT ACD S upervisor November 2001 Access Co des Features T able 4 Supervisor Acce ss Codes Feature s Acce ss Co de Se quenc e ACD Call Pickup [PDN] + #4036 Agent Status (Speed D ial Button) [PDN] + #405XX 1 1. XX = ACD Gr oup Numb er 01~16 on l arge sys tems and 0 1~08 on sm all syst ems. End of ACD Shift [PDN] + #4039 Log In/Ou t (Agent) [...]
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Pagina 33
Strata CT ACD Supervisor November 2001 25 Notes to Users Step 1: Safety Approval T os hiba In form ation S ystem (U.K. ) Ltd d eclar e that the Stra ta CT compl ies wi th the EEC’ s L VD direct ive, (Dire ctive No. 73 /23/EEC). The product ha s been ass essed and f ound to compl y with EN60950:2000 . The notes listed b elow for m part of t he pro[...]
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Pagina 34
26 Strata CT ACD S upervisor November 2001 Safety App roval Notes to Users Any periphe ral appar atus conn ected to the abov e ports mus t have the same EN60950 classif ication. ie. ♦ SEL V por ts must onl y be connect ed to S EL V type ports. ♦ TNV ports must only be co nnected to TNV type port s. 1-3. The syst em must hardwi red in to a switc[...]
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Pagina 35
Strata CT ACD Supervisor November 2001 27 Notes to Users EMC Compliance The Strat a CT is desi gned to wor k within the f ollowing e nvironme ntal condi tions: ♦ Operatin g temperat ure 0oC to 40 oC ♦ Humi dity 20% to 80% 1-5. Lit hium Batt eries Wa r n i ng ! All service personne l are informed t hat Lithium typ e battery cel ls are fitte d to[...]
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Pagina 36
28 Strata CT ACD S upervisor November 2001 T ype Approval Notes to Users Step 3: T ype App roval T oshiba Inf ormation Sy stems ( UK), Ltd, (TIU) , hereby dec lares t hat the St rata CT product co mplies with the requiremen ts of t he EC Direct ive 1999/ 5/EC, (ak a Radio & T elecommunic ations T erminal Equipment di rectiv e). A manuf acture?[...]
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Pagina 37
Strata CT ACD Supervisor November 2001 29 Notes to Users Network Planning Informa tion Step 4: Network Planning In formation 4-1. Strat a CT T one Plan. T able A3 b elow list s the char acteris tics of the tones and si gnals used in Strat a CT . 4-2. System Por t to Port losses. Ta b l e A 3 T ones/Signal to: Frequency Cade nce Meani ng Exchange Li[...]
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Pagina 38
30 Strata CT ACD S upervisor November 2001 Network P lanning In formation No tes to Us ers T able A4 be low list s the v arious “t ypical” t ransmiss ion gains/ losses whe n inte r-connec ting the various port types. -V alues i ndicate a transmi ssion los s. 4-3. Loudne ss Rating. The table below lis ts the meas ured l oudness ra ting o f the T[...]
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Strata CT ACD Supervisor November 2001 31 Index A about thi s book conven tions iv organisa tion iii relate d documents v access c odes 23 ACD group supe rvisor 1 ACD pickup 24 after c all 9 agent as sista nce 8 ACD help butt on 10 Cnf ⁄ Trn but ton 10 DND mode 10 agent st atus (spe ed dia l button) 24 agent te lephon e status 9 agent/qu eue stat[...]
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Pagina 40
32 Strata CT ACD S upervisor November 2001 Index Night Tran sfer 19 night tr ansfer l ock 20 Reset Queue Alarm 21 Supervis or Auto Lo g In 22 Transfer to ACD Group 22 fixed but tons Cnf ⁄ Trn 3 Spkr 3 flexibl e butt ons 4 End of ACD Shif t 4 Night Tran sfer/NT Lock 4 queue sta tus 4 reset qu eue al arm 4 supvr aut o log in 4 transfe r to ACD grou[...]
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Pagina 41
Strata CT ACD Supervisor November 2001 33 Index V volume 3[...]