3Com 3101 manual

Pr elimina r y NBX ® T elephone Guide Telephones ■ NBX 3102 Business T elephone ■ NBX 2102 Business T elephone ■ NBX 2102-IR Business T elephone ■ NBX 1102 Business T elephone ■ NBX 3101 Basic T elephone ■ NBX 3101SP Basic T elephone ■ NBX 2101 Basic T elephone Attendant Consoles ■ NBX 3105 Attendant Cons ole ■ NBX 1105 Attendant[...]

3Com Corporati on, 350 Campus Drive, Marlborough, M A 01752-3046 Copyright © 2 004, 3Com Corporatio n. All rights reserv ed . No part of this do cumen tation may be repr oduced in any form or by any means or us ed to make any derivative work (such as translati on, transformation , or adaptation) without writt en permission fr om 3Com Corporation. [...]

C ONTENTS A BOUT T HIS G UIDE How to Use This Guide 9 Conventions 10 Documentation 11 Comments on the Document ation 1 1 1 G ETTING S TARTED Setting Up Y our Password and V oice Mail for the First Time 13 NBX NetSet Utility 15 Starting the NBX NetSet Utility 15 Navigation and Shortcut Icons in the NBX NetSet Utility 16 Quick Reference Guides 16 2 N[...]

5 NBX 2101 B ASIC T ELEPHONE T elephone Buttons and Contr ols 36 Programmable Access Buttons 38 Status Icons 38 6 NBX M ESSAGING NBX Messaging Compon ents 40 Important Considerations 40 Changing Y our Passwor d 41 Security Tips 41 Changing Y our Name Announcement and Pers onal Gr eeting 42 Listening to NBX Messages 42 Message Indicators 43 LIstenin[...]

Tips on Using the Lists 58 More W ays to Dial a Call 59 An Internal Call 59 An External Call 59 Redialing a Call 60 Setting Y our Call Coverage Point 60 Putting a Call on Hold 61 Dialing Another Call 61 More Than One Call 62 T ransferring a Call 63 Announced (Screened) T ransfer 64 Blind T ransfer 64 Direct Mail T ransfer 64 Establishing a Co nfere[...]

9 G ETTING M ORE FROM Y OUR T ELEPHONE S YSTEM Listening to Y our Messages in Y our E-mail or Browser 8 6 Account (Billing) Codes 86 Caller ID 87 Internal and Exter nal Caller ID 87 Calling Line Identity Restriction (CLIR) 87 Call Pickup 88 Directed Call Pickup on a Specific T elephone 89 Group Call Pickup 89 Hunt Groups and Calling Groups 89 Hunt [...]

Attaching and Adjustin g the 1102/2101 /2102 Suppo rt Bracket 113 Low-Pr ofile and High-Pr ofile Positions 113 W all-Mount Position 114 Security W all-Mount Bracket 115 Opening the 3105 Attendan t Console Label Cover 115 Moving Y our T elephone 1 15 Swapping T elephones 115 Cleaning Y our T elephone 116 T roubleshooting Pr oblems 116 I NDEX[...]

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A BOUT T HIS G UIDE This guide is in tended for anyone using NBX ® T elephones, NBX Attendant Consoles, or the NBX Co mplement Attendant Software. It includes information about using th e NBX V oice Mail system and the NBX NetSet ™ administration utility for pers onal telephone settings. If the information in the release notes (readme.pdf) on t [...]

10 A BOUT T HIS G UIDE Conventions Ta b l e 2 defines some commonly used wo rds and phrases in this guide. Ta b l e 3 lists con ventions that are used throughout this guide. Ta b l e 2 Common T erms Term Definition Auto Attendant The set of voice prompts that answers incoming calls and describes actions that a caller or user can t ake to access ind[...]

Documentation 11 Documentation The documentation set fo r 3Com NBX Networked T eleph ony Solutions is designed to help NBX te lephone users, installe rs, and administrators maximize the full potential of the system. The NBX Resource Pack CD contains many guides to the NBX pr oducts and their related 3Com applications. When you log in to the NBX Net[...]

12 A BOUT T HIS G UIDE[...]

1 G ETTING S TARTED As soon as you are given a telephone and extension number , you need to se t u p a p as s w o rd a n d rec o rd yo ur name announcement and pers onal greeting. This chapter covers these topics: ■ S etting Up Y our Password and V oice Mail for the First Time ■ NBX NetSet Utility ■ Quick Refere nce Guides For how to access N[...]

14 C HAPTER 1: G ETTING S TARTED Ta b l e 4 Setting Y our NBX NetSet and NBX Messaging Password Feature NBX Busine ss Phones NBX Basic Phone s Analog Teleph ones Password — Set Initiall y If your sys tem uses NBX Messaging, follow the NBX voice prompts to set your NBX password (which is the same for NBX NetSet and voice messaging) OR use the NBX [...]

NBX NetSet Utility 15 NBX NetSet Utility The NBX NetSet administrati on utility has two interfaces: ■ Administrator — Y our administrator lo gs in with a special password and uses the NBX NetSet utility to manage and configure system-wide telephone settings and many of th e settings for yo ur telephone. ■ User — As a telephone user , you lo[...]

16 C HAPTER 1: G ETTING S TARTED 3 T ype your NBX NetSet user identifica tion (always yo ur 3-digi t or 4-digi t telephone extension) and your NBX NetSet password, and then click OK . Navigation and Shortcut Icons in the NBX NetSet Utilit y The icons at the lo wer right of an y Personal Settings window allow you or your administrator to navigate to[...]

2 NBX 3102 B USINESS T ELEPHONE This chapter describes the b uttons, controls, and features on the NBX 3102 Business T elephone. It cover s these topics: ■ T elephone Buttons and Controls ■ Pr ogrammable Ac cess Buttons ■ Status Lights f or System Appearan ce Buttons For a description of the features on the NBX 1102, 2102, and 2102- IR Busine[...]

18 C HAPTER 2: NBX 3102 B USINESS T ELEPHONE T elephone Buttons and Controls Figur e 1 shows the buttons and controls on the NBX 3102 Business T elephone. The featur es ar e disc ussed after the pictur e. Figure 1 NBX 3102 Business T elephone 1 Soft buttons — Allow you to select it em s that are di splayed in the telephone displa y panel. See “[...]

Telephone Buttons and Controls 19 3 Display panel — Displays telephone st atus messages, Caller ID information (if enabled), and the number of messages that you have in your voice mail mailbox. Y ou ca n also use it to view these items: ■ Logs of your recent missed, answered, and dialed calls ■ A dir ectory of people’ s names in your organi[...]

20 C HAPTER 2: NBX 3102 B USINESS T ELEPHONE > User Information > Call Forwar d. See “Forwar ding Incoming Calls to Y our Call Coverage Point” in Chapter 6 . 16 Message button — Accesses your voice mail messages through the NBX Messaging system. See “Listening to NBX Messages” in Chapter 6 . 17 Hands Free button — Allows you to an[...]

Programmable Access Buttons 21 Programmable Access Buttons Figur e 2 shows the 18 programmable Access buttons on the NBX 3102 Business T elephone. T o view or change the cu rrent featur es on your telephone’ s buttons (button mappings), click the Shortcut to One-T ouch Speed Dials icon below any NBX NetS et utility scr een. Click the Help button [...]

22 C HAPTER 2: NBX 3102 B USINESS T ELEPHONE 9 Personal Speed Dial 4. See “Speed Dials” in Chapter 8 . 10 Personal Speed Dial 5 11 Personal Speed Dial 6 12 Personal Speed Dial 7 13 Personal Speed Dial 8 14 Personal Speed Dial 9 15 Personal Speed Dial 10 16 Headset — Press this button to enable the use of a headset that is connected to the tel[...]

3 NBX 1102, 2102, AND 2102-IR B USINESS T ELEPHONES This chapter describes the b uttons, controls, and features on the following NBX telephones: ■ NBX 1102 Business T elephone ■ NBX 2102 Business T elephone ■ NBX 2102-IR Business T elephone The chapter covers these topics: ■ T elephone Buttons and Controls ■ Pr ogrammable Ac cess Buttons [...]

24 C HAPTER 3: NBX 1102, 2102, AND 2102-IR B USINESS T ELEPHONES T elephone Buttons and Controls Figur e 3 shows the buttons and controls on the NBX 1102, 2102 and 2102-IR Business T elephones. Figure 3 NBX Business T elephone (2102-IR Shown) 1 Display panel — Displays telephone st atus messages, Caller ID information (if enabled), and the number[...]

Telephone Buttons and Controls 25 The soft butto ns, from left to right, are: ■ Slct (Select) ■ Back (returns you to the next higher level in the menu) ■ Exit (leaves the display panel menus) 3 Scroll bu ttons (Up, Down) — Allow you to scr oll thr ough the items in the telephone disp lay panel. See “Using the NBX T elephone Display Panel?[...]

26 C HAPTER 3: NBX 1102, 2102, AND 2102-IR B USINESS T ELEPHONES 14 Infrared Port (2102-IR only) — Receives infrared signals fr om a hand-held device running t he Palm Operating System. See “Palm Integration” in Chapter 8 . 15 Hands Free button — Allows you to answer internal (inter com) calls without picking up the handset. T o activate th[...]

Programmable Access Buttons 27 Programmable Access Buttons Figur e 4 displays the 18 programmable Access buttons. The One-T ouch Speed Dials screen in the NBX NetSet utility shows your telephone’ s current button mappings. Figure 4 Access Buttons on NBX 1102, 2102, and 2102-IR T elephones Access buttons have these default se ttings, which your ad[...]

28 C HAPTER 3: NBX 1102, 2102, AND 2102-IR B USINESS T ELEPHONES 7 T ypically , you can use these nine buttons for per sonal speed dial settings, although the administrator can map them to other features. See “Sp eed Dials” in Chapter 8 . 8 In most circumstances, your admini strator designates these thre e system appearance buttons as lines for[...]

4 NBX 3101 AND 3101SP B ASIC T ELEPHONES This chapter describes the b uttons, controls, and features on the NBX 3101 and 3101SP Basic T eleph ones. The chapter covers these topics: ■ T elephone Buttons and Controls ■ Pr ogrammable Ac cess Buttons ■ Status Lights f or System Appearan ce Buttons For a description of the features on the NBX 3102[...]

30 C HAPTER 4: NBX 3101 AND 3101SP B ASIC T ELEPHONES T elephone Buttons and Controls Figur e 5 shows the buttons and controls on the NBX 3101SP Basic T elephone. The NBX 3101 Basic T elephone does not include a microphone, 8 , or a speaker button and its indicator light, 10 . All other controls ar e identical on the two telephones. Figure 5 NBX 31[...]

Telephone Buttons and Controls 31 3 Display panel — Displays telephone st atus messages, Caller ID information (if enabled), and the number of messages that you have in your voice mail mailbox. Y ou ca n also use it to view these items: ■ Logs of your recent missed, answered, and dialed calls ■ A dir ectory of people’ s names in your organi[...]

32 C HAPTER 4: NBX 3101 AND 3101SP B ASIC T ELEPHONES 13 Mute button — Enables you to prevent callers fr om hearing what you are saying during a telephone call, although you can still hear them. Pr ess the button t o turn off the telephone’ s mouthpiece when you are using the handset or the microphone (3101SP only) when your telephone is in spe[...]

Status Lights for System Appearance Buttons 33 Access buttons have th ese default settings: 1 System Appearance button 1. 2 System Appearance button 2. 3 Feature button — Allows you to access features that ar e not direc tly assigned to an Access button on your telephone. See th e NBX Featu re Codes Guide in the NBX NetSet utility for a list of f[...]

34 C HAPTER 4: NBX 3101 AND 3101SP B ASIC T ELEPHONES[...]

5 NBX 2101 B ASIC T ELEPHONE This chapter describes the buttons, controls, and features that are specific to the NBX 2101 Basic T elephone . It covers these to pics: ■ T elephone Buttons and Controls ■ Pr ogrammable Ac cess Buttons ■ Status Icons For a description of the features on the NBX 3102 Business T elephone, see Chapter 2 . For a desc[...]

36 C HAPTER 5: NBX 2101 B ASIC T ELEPHONE T elephone Buttons and Controls Figur e 7 shows the buttons and controls on the NBX 2101 Basic T elephone. Figure 7 NBX 2101 Basic T elephone The NBX 2101 Basic T elephone has these features: 1 Handset 2 Hook switch (under the handset) — Pr essing and releasing the hook switch gives you a dial tone. This [...]

Telephone Buttons and Controls 37 ■ Personal speed dial numbers ■ System-wide speed dial numbers 4 Soft buttons — Allow you to select items that are di splayed in the telephone display panel. See “More W a ys to Dial a Call” in Chapter 7 . The buttons, from left to right, are: ■ Slct (Select) ■ Back (returns you to the next higher lev[...]

38 C HAPTER 5: NBX 2101 B ASIC T ELEPHONE Programmable Access Buttons The NBX 2101 Basic T elephone has three programmable Access buttons. The factory-default settings for thes e buttons are (from left to right): ■ Feature — Allows you to access featur es that ar e not directly assigned to an Access butt on on your telephone. See the NBX Featur[...]

6 NBX M ESSAGING This chapter describes the NBX ® Networked T elephony Solutions voice messaging features. It covers these topics: ■ NBX Messaging Components ■ Changing Y our Passwor d ■ Changing Y our Name Announce ment and Person al Greeting ■ Listening to NBX Messages ■ Replying to a Message ■ Forwarding a Message ■ Creating and S[...]

40 C HAPTER 6: NBX M ESSAGING NBX Messaging Components A key component of the NBX Networked T elephony Solutions is the NBX Messaging system, which includes voice mail, off-site notification, and several administra tive features. V oice mail allows callers to leave voice messages in your voice mailbox when you are not able to answer your telephone.[...]

Changing Your Password 41 Changing Y our Password Y ou use the same 4-digit to 10-digit p assword to log in to the NBX NetSet utility and to access your NBX voice mail. Y ou can change this password with your telephone (using the NBX voice prompts or a feature code) or through the NBX NetSet utility . T o set up your password for the first time, se[...]

42 C HAPTER 6: NBX M ESSAGING Changing Y our Name Announcement and Personal Greeting Y our name announcement t ells callers that they have reached your voice mailbox. Y our personal greeting lets callers know important information about you, for instance, that you ar e on vacation , avai lable at another number , or unavailable for a specifie d amo[...]

Listening to NBX Messages 43 Message Indicators Her e is how you can tell if you have messages in your mailbox: ■ On an NBX 3102 Business T elephone — The indicator bar above the display panel is lit, and the di splay panel shows the number of messages. Example: 3M s g s2N e w . ■ On an NBX 1102, 2102, or 2102-IR Business T elephone — The i[...]

44 C HAPTER 6: NBX M ESSAGING LIstening from Y our NBX T elephone T o listen to your messages from your own NBX Business or Basic T elephone: 1 Pick up the handset and press the MSG button (1102, 2102 , 2102-IR, and 2101) or the button (3102, 3101, and 3101SP) to access the mailbox. 2 At the prompt, type your passwor d and pr ess # . 3 See Ta b l e[...]

Listening to NBX Messages 45 Managing Y our Messages See Ta b l e 1 0 for the buttons that you use to manage your messages. Information About Y our Messages T o listen to date, time, and sender informatio n about a message in your mailbox, press 6 during or after the message, and then pr ess one of these buttons: T able 10 Play or repeat a message.[...]

46 C HAPTER 6: NBX M ESSAGING Replying to a Message Y ou can send a reply to the originato r of a voice mail message, provided that the NBX system has r eceived the necessary caller ID information. If you receive a messa ge that is marked Private, you can reply to the originator , but you cannot forward the message to others. T o reply to a message[...]

Forwarding a Message 47 Forwarding a Message Y ou can fo rward most messages, with or without comments. If you receive a messa ge that is mark ed Priva te, you cannot forward it. T o forwar d a message: 1 Log in to your voice mailbox at your telephone or remotely . 2 Listen to a message that you want to forward, and press 5 . 3 After the tone, reco[...]

48 C HAPTER 6: NBX M ESSAGING Creating and Sending a Message T o create and send a message direct ly without actually making a call, follow these steps: 1 Log in to your mailbox at your telephone or remotely . 2 Dial 2 to select Cr eate and Send a Me ssage . 3 At the tone, recor d a message that is at least 2 seconds long, and press # to end the re[...]

Creating Personal Voice Mail Group Lists 49 Creating Personal V oice Mail Group Lists A Personal V oice Mail List, also calle d a mail group, is a collection of extensions to wh ich you assign a spec ial “gr oup number .” Use it to send a message to everyone on th e list at the same time. A Personal V oice Mail List is not the same as a Hunt Gr[...]

50 C HAPTER 6: NBX M ESSAGING Modifying or Deleting Gr oups Y ou can review your voice mail groups, add members, or delete a group. T o review or modify a voice mail group: 1 Log in to your mailbox at your telephone or remotely . 2 Dial 9 for Mailb ox Options . 3 Dial 3 for Gr oup Lists . 4 Press 1 , 3 , or 4 : 5 T o add members to a group or delet[...]

Marking a Message as Private or Urgent 51 Marking a Message as Private or Urgent When you compose a voice message, you can select Private or Urgent from the delivery options. If you do not select a delivery option, your message is sent as a Normal message. ■ Private Messages — Th e recipient cannot forwar d the message to others. ■ Urgent Mes[...]

52 C HAPTER 6: NBX M ESSAGING T o prevent the telephone fr om ringing even once, use the Do Not Disturb feature. See “Do Not Disturb” in Chapter 8 . T o view your current Forwar d Calls to Mail setting, log in to NBX NetSet > User Informat ion > Feature Settings. Other W ays to Manage Y our V oice Mail Messages Y ou can listen to and, in [...]

Other Kinds of Mailboxes 53 In addition to preventing a caller from leaving a message, a gr eeting-onl y mailbox does not allow anyone to forw ard or create and send a message to it or reply to a message that was sent fr om its extension Avoid adding a greeting-only mailbox to a personal voice mail group list. Phantom Mailbox A phantom mailbox does[...]

54 C HAPTER 6: NBX M ESSAGING[...]

7 S TANDAR D F EATURES This chapter describes standard feat ures of the NBX Business and Basic T elephones. It covers these topics: ■ Answering a Call ■ Using the NBX T elephone Display Panel ■ More W ays to D ial a Call ■ Setting Y our Call Coverage Point ■ Putting a Call on Hold ■ T ransf erring a Call ■ Direct Mail T ransfer ■ Es[...]

56 C HAPTER 7: S TANDARD F EATURES Answering a Call T o answer an incoming call, pick up the handset . Or if you are using an NBX Business T elephone you can press the Speaker button. If yo u are using an NBX 3101SP Basic T ele phone, yo u can press (Speaker). Caller ID The display panel on your NBX T ele phone shows the name and exten sion of an i[...]

Using the NBX Tele phone Display Panel 57 See also “Status Icons” in Chapter 5 for the indicators in the NBX 2101 Basic T elephone’ s display panel during these calls. Using the NBX T elephone Display Panel Use the telephone display p anel of y our NB X T elephone to dial a nu mber: ■ Call Logs — Logs of the most r ecent ca lls to and fr [...]

58 C HAPTER 7: S TANDARD F EATURES T o access the display panel lists: 1 Pick up the handset. Press the up or down scr oll key to the right of the display . On NBX Business T elepho nes or 3101 and 3101SP Basic T e lephones, you can press a scroll key and select a number to dial withou t picking up the handset. Note, however , that the 3101 Basic T[...]

More Ways to Dial a Call 59 In the user di rectory , names appear in alphabetical order , by last name. The system updates the directory when the admini strator adds or removes users. In the user directory , to move quickly to th e first name that begins with a particular letter , you can use th e key pad. For example: pr ess 3 to show the first na[...]

60 C HAPTER 7: S TANDARD F EATURES an NBX Business T elephone or the 3101SP Basic T elephone an d one of the Access buttons is configured to access an external line directly , press that button. 2 Dial the number , or use the display panel on an NBX T elephone to scroll to a missed, answered, or dialed number , or a personal or system-wide speed di[...]

Putting a Call on Hold 61 T o change the number of rings or the call coverage point: 1 Log in to NBX NetSet > User Information > Call Forwar d . 2 Select your choice for the Number of rings before forwardin g a call . 3 Select a call coverage point: ■ If you select Forward Call to Phone Number , type that number in the Phone Number field. D[...]

62 C HAPTER 7: S TANDARD F EATURES are reser ved for your extension. The first two Access buttons on the left of a 3101 or 3101SP Basic T eleph one ar e used for your extension. Y our system administrator can verify the number and location of Access buttons on your telephone. 3 When you hear dial tone, dial the second call. On an NBX 2101 Basic T e[...]

Transferring a Call 63 T o place mor e than one call on hold on an NBX 2101 Basic T elephone 1 Press the Hold button. 2 Make or r eceive a new call: ■ T o obtain dial tone and make a second call: ■ If you did not hang up the handset, press and r elease the hook switch. ■ If you did hang up the handset, pick it up again. When you hear dial ton[...]

64 C HAPTER 7: S TANDARD F EATURES Announced (Screened) T ransfer Before you complete a transfer , you can announce to the recipient that you are transferri ng a call. The r ecipien t can then decide whether to take the call. T o announce a transfer: 1 While on a call, press the Tr a n s f e r button. The system places the caller on hold and select[...]

Establishing a Conferen ce Call 65 On an NBX Business T elephone: 1 While you are on a call, press the Access button assigned to Dir ect Mail T ransfer . 2 Dial the ex tension of the pe rson to wh ose voice mailbox yo u want to transfer the call. 3 Hang up the handset. On an NBX Basic T elephone: 1 While you are on a call, press the Feature button [...]

66 C HAPTER 7: S TANDARD F EATURES If the third party answers, three parti es ar e now in the confer ence cal l. If the third party is internal and does not answer , the attempt to conference that party is cancelled. Y ou cannot establish a co nference call with an NBX user’ s voice mailbox. 4 Repeat steps 2 and 3 to conference in a fourth party [...]

Setting the Volume 67 ■ T o transfer a co nference call to another telep hone, press the T ransfer button. Dial the number to which you want to tr ansfer the call, announce to the recipient (optionally) that you are transferr ing a conference call, and then press the T ransfer bu tton again. All of the conferenced parties ar e transferred except [...]

68 C HAPTER 7: S TANDARD F EATURES[...]

8 P ERSONALIZING Y OUR T ELEPHONE Y our NBX ® Networked T elephony System ha s many features that can make your telephone easier to use. This chapter describes: ■ Guidelines About Features on NBX T e lephones ■ Ringer T ones ■ Speed Dials ■ Off-Site Notification ■ Do Not Disturb ■ Preventing Unauthorized Use of Y our T e lephone ■ Cl[...]

70 C HAPTER 8: P ERSONALIZING Y OUR T ELEPHONE Guidelines About Features on NBX T elephones ■ If your telephone does not have a button programmed for Feature, ask your administrator to program one. ■ Because your administrator determines whet her some of the f eatures that are described in this chapter ar e available for your telephone or for t[...]

Speed Dials 71 speed dial numbers, these buttons are mapped by default as a Feature button and a T r ansfer butto n. Personal S peed Dial s Y ou can cr eate a list of up to 99 pe rsonal speed dials (using ID numbers 601 through 699) for any telephone on the NBX system. These speed dials are available only fr om the tele phone for which th ey were c[...]

72 C HAPTER 8: P ERSONALIZING Y OUR T ELEPHONE T o use a personal speed dial: 1 Pick up the handset or , if you are using an NBX Business T elephone, you can press the Speaker butto n. 2 Press the Feature button plus the 3-digit personal speed dial code for th e number that you want to call, or sc roll to Personal Speed Dials on the display panel, [...]

Speed Dials 73 Special Case: One-T ouch Speed Dials (NBX Business T elephones only) In most circumstances, your administrator designates 3 Access buttons as extension lines to manage incoming and outgoing telephone calls. ■ NBX 3102 Business T elephone — See item 1 in Figure 2 in Chapter 2 . ■ NBX 1102, 2102, and 21 02-IR Business T elephones[...]

74 C HAPTER 8: P ERSONALIZING Y OUR T ELEPHONE Printing Speed Dial Lists and Labels Y ou may find it usef ul to have a paper lis t of personal or syst em speed dials. Y ou can also create pa per labels for your telephone. T o print a list of sp eed dials: 1 Log in to NBX NetSet > Speed Dials > Pe rsonal or System-wide . 2 Click 3 A list appea[...]

Off-Site Notification 75 8 T o save the edited LabelMaker , click the Save button at the top of the LabelMaker scr een. Or you can clic k File > Save As to save the LabelMaker to a new location. T o reuse your save d LabelMake r , you must run the file t hat you sa ved to your computer . If you download th e LabelMaker from the NBX Ne tSet utili[...]

76 C HAPTER 8: P ERSONALIZING Y OUR T ELEPHONE such as 9, 8, 1, or 0. After you receive the pager message, you call in to your voice mailbox to listen to your messages. ■ In the Numeric Page field, indicate what you want the pager to display . Ent er a series of digits, such as your t elephone extension number . ■ If you selected V oiceMail for[...]

Off-Site Notification 77 The cycle of notice behaviors differ s depending on the method that you select for the first attempt. See “Notice Beha viors” at the end of this section. 9 Y ou do no t need to configure every Attempt r ow . When you have configured all of the Attempt r ows that you want, click OK. The NBX Messaging tab appears. 10 T es[...]

78 C HAPTER 8: P ERSONALIZING Y OUR T ELEPHONE ■ If you specify Pager or V oiceMail for the first attempt: Resetting the Off-Site Notification Cycle When you log in to your voice mailbox and hang up o r log out (regar dless of whether you listen to or delete messages), you star t the off-site notification cycle again. Y ou will be notified abou t[...]

Preventing Unauthorized Use of Your Telephone 79 When your telephone is in Do Not Disturb mode: ■ Y our telephone does not ring when it receives an incoming call. If you use an NBX Business T elephone or an NBX Attendant Console, the associated status light does flash when a call arrives. ■ Y ou can use the telephone to dial outgoing calls. ■[...]

80 C HAPTER 8: P ERSONALIZING Y OUR T ELEPHONE T elephone Locking T o enable and disable th e Locking featu re using the feature code: 1 Pick up the handset and press the Feature button + 432. The display panel on an NBX telephone prompt s you to enter your password. 2 Enter your pa ssword + # and hang up. Y our telephone is now locked. The display[...]

Class of Service Override 81 Class of Service Override The Class of Service Override featu re allows you to apply the features of your own NBX telephon e temporarily to another NBX telephone on the same local network. Example: ■ The telephones in your organization’ s conference r ooms are configured so that long-distan ce telephone calls cannot[...]

82 C HAPTER 8: P ERSONALIZING Y OUR T ELEPHONE Using a Headset Y ou can use a headset that has a microphone with any telephone on an NBX system. ■ For how to use a typical headset and amplifier with telephones other than the 3102 Business T elephone, see “General Headset Instructions” later in this section. ■ For how to connect and use a he[...]

Using a Headset 83 General Headset Instructions For all telephones ot her than th e NBX 3102 Busines s T elephone, fo llow these instructions. Y ou may need to modify some of these instructions for some headsets or amplifiers. See the instructions th at come with your equip ment. T o prepar e a headset for all calls: 1 Insert the cord for the heads[...]

84 C HAPTER 8: P ERSONALIZING Y OUR T ELEPHONE Returning to the Headset After a Long Delay Certain brands of headsets enter a power -saving mode that prevents the telephone from ringing for one or more calls when both of these circumstances are true: ■ The headset amplifier buttons for Mute and On are both set to On . ■ The handset is off the p[...]

9 G ETTING M OR E FROM Y OUR T ELEPHONE S YSTEM This chapter covers these topics: ■ Listening to Y our Messages in Y our E-mail or Browser ■ Account (Billing) Codes ■ Caller ID ■ Call Pickup ■ Hunt Groups and Calling Gr oups ■ Call Park ■ Paging ■ Dialing a Call to a Remote Of fice ■ Bridged Extensio ns ■ Delayed Ringing ■ Usi[...]

86 C HAPTER 9: G ETTING M ORE FROM Y OUR T ELEPHONE S YSTEM Listening to Y our Messages in Y our E-mail or Browser Y ou can listen to your voice mail from any computer that al lows you to access your e-mail. Y our e-mail soft ware application must be IMAP-4 compliant, such as Microsoft Outlook. See your administrator for assistance with this featur[...]

Caller ID 87 Caller ID Y our administrator can set up your NB X system to allow for In ter nal and External Caller ID o r can configure th e system so that you can blo ck your identity (telephone number) from anyone you call. Intern al and Exter nal Caller ID By default, the NBX system show s the extension and name of any internal caller on the dis[...]

88 C HAPTER 9: G ETTING M ORE FROM Y OUR T ELEPHONE S YSTEM T o disable CLIR-All: 1 Pick up the handset. 2 Press the Feature button and 889 again. CLIR-ALL of f appear s briefly in the display panel an d then disappear s when you hang up the h andset. T o view your curr ent CLIR -All setting, log i n to NBX NetSet > User Information > Feature[...]

Hunt Groups and Callin g Groups 89 Dire cted Call Pickup on a Specific T elephone Y ou can an swer a call that is ringing on a specific user’ s telephone. Using the featur e code: 1 Pick up the handset. 2 Press the Feature button followed by 455 and the user’ s ext ension. The call is directed to your telephon e. Using One-T ouch Pickup (NB X B[...]

90 C HAPTER 9: G ETTING M ORE FROM Y OUR T ELEPHONE S YSTEM Hunt Gr oups Incoming calls ring to one member of the hunt group. If that member’ s telephone is in use, or if that member does not answer the call, the system “hunts” for another member of the group until the call is answered or is forwar ded to the group call coverage point. For ex[...]

Hunt Groups and Callin g Groups 91 3 Dial the hunt group passwor d. Y our admin istrator can tell you which password to use. 4 Press # . T o log out of a dynamic hunt group using your NBX T elephone: 1 Pick up the handset. 2 Press the Feature button followed by the feature code for the hunt group. Y our administrator can tell you which featu re cod[...]

92 C HAPTER 9: G ETTING M ORE FROM Y OUR T ELEPHONE S YSTEM T o log out of all hunt groups of which you ar e a member: 1 Log in to the NBX NetSet utility and click the Hu nt Groups button. 2 Click the Logout all button. Calling Gr oups One type of hunt group is the Calling Group . Calling gr oups allow an incoming call to ring simu ltaneously on al[...]

Call Park 93 Call Park Use Call Park to pla ce a call in a “ho lding pattern” and make it available for another person to pick up from any telephone on the system. Use the internal paging featur e, the external pa ging fe atur e, or b oth, to announce the call. The r ecipient can r etrieve the call fr om any NBX T elephone or analog telephone b[...]

94 C HAPTER 9: G ETTING M ORE FROM Y OUR T ELEPHONE S YSTEM 3 T o notify another user about the parked call: a From NBX Business T elephones or 3101 and 3101SP Bas ic T elephones, select an Access butto n that is ass i gned for placing telephone calls, and dial the user’ s ext ension, or use th e paging feature. See “Paging” next for details.[...]

Dialing a Call to a Remote Office 95 Dialing a Call to a Remote Office Y ou can dial calls bet ween sites in your organization that are separated geographically but that are linked by a Wide Area Network (W AN) connection. Each site must have an NBX system. T ypical configurations ar e described in the next se ctions. Using Unique Extensions In the[...]

96 C HAPTER 9: G ETTING M ORE FROM Y OUR T ELEPHONE S YSTEM Using Site Codes If some users have overlapping telephone extensions, your administrator can configure your telephone system to use site codes for you to dial people at r emote offices. Y our admi nistrator chooses the site codes for your system. In this example, you dial a site code first[...]

Bridged Extensions 97 Bridged Extensions W ith a bridged ext ension, buttons an d status lights on one teleph one are associated with buttons and status lights on another telephone. On the primary telephone, you can perform all oper ations (such as dialing telephone calls, placing ca lls on hold, forw arding calls, and so on). On the secondary tele[...]

98 C HAPTER 9: G ETTING M ORE FROM Y OUR T ELEPHONE S YSTEM When a call comes in to the manager on that extension, the assistant’ s telephone rings 4 times before the call audibly rings on the manager’ s telephone. Even during t he first silent rings, the lin e’ s status light on the manager’ s telephone flashe s, allowing t he manage r to [...]

Additional Applic ations 99 switch to DTMF mode. Y ou can also in clude the digits that you want the system to dial after it switches to DTMF . The system dials any digits after the < using DTMF ton es. When you hang up, the port that you were using on the Analog Line Car d r ev erts to p ulse dialing mode. For additional information about progr[...]

100 C HAPTER 9: G ETTING M ORE FROM Y OUR T ELEPHONE S YSTEM[...]

10 NBX 3105 AND 1105 A TTENDANT C ONSOLES NBX Attendant Consoles and the NBX Complement Attendant Software (CAS) application enable a receptionist to handle high call volumes efficiently . Although receptionists are the primary users of the Attendant Console and CAS, the two can also be used by busy sales r epresentatives and others who receive a h[...]

102 C HAPTER 10: NBX 3105 AND 1105 A TTENDANT C ONSOLES NBX Attendant Console The NBX 3105 and 1105 Attendant Co nsoles each have 50 Access buttons and 4 prepr ogrammed Feature buttons. Although the design of the two Attendant Consoles is different, the buttons work the same way . In effect, the Attendant Console is an extension of the NBX Business[...]

NBX Attendant Console 103 Figure 12 NBX 3105 Attendant Console 1 Hold button — Places a caller o n hold. See “Putting a Call on Hold” in Chapter 7 . 2 T ransfer button — Enables you to send a call to another telephone. See “T ran sferring a Call” in Chapter 7 . 3 Direct Mail T ransfer button — Allo ws you to send a calle r directly to[...]

104 C HAPTER 10: NBX 3105 AND 1105 A TTENDANT C ONSOLES between assignments 1 through 50 and assignments 51 through 100. The Shift button LED is lighted when you have button s 51 through 100 selected. Figur e 13 and the text that follo ws it de scribe the fe atures on the NBX 3105 Attendant Co nsole. Figure 13 NBX 1105 Attendant Console 1 Access bu[...]

NBX Attendant Console 105 6 Call Park button — Places a call in a “holding patter n” so th at it can be retrieved fr om any other te lephone on the system. See “Call Park” in Chapter 9 . 7 Hold button — Places a caller o n hold. See “Putting a Call on Hold” in Chapter 7 . Attendant Console Labels T o create, print, and save labels f[...]

106 C HAPTER 10: NBX 3105 AND 1105 A TTENDANT C ONSOLES Complement Attendant Software The Complement Atten dant Software is an optional component, which requir es a license. On your personal compu ter , the Complement Attendant Software displays your telep hone dire ctory in a series of tabs. Each tab sorts the directory by a dif ferent type of inf[...]

Complement Attendant Software 107 Ta b l e 1 5 describes Complement Attenda nt So ftware buttons and the keyboard shortcuts to fu nctions on the Action menu. Managing Calls T o manage incoming calls using th e Complement At tendant Software, click the buttons at the bottom of the screen, as described her e: 1 Select a sort method by clicki ng th e [...]

108 C HAPTER 10: NBX 3105 AND 1105 A TTENDANT C ONSOLES[...]

A T ELEPHONE I NSTALLATION AND M AINTENANCE This chapter covers these topics: ■ Connecting the T elephone ■ Installing the 3102 T elephone Label Plate ■ Attaching and Adjusting the 3101/3 102/3105 Support Bracket ■ Attaching and Adjusting the 1102/2 101/2102 Support Bracket ■ Moving Y our T elephone ■ Swapping T eleph ones ■ Cleaning [...]

110 A PPENDIX A: T ELEPHONE I NSTALLATION AND M AINTENANCE Figur e 14 shows underside of the NB X 3102 Business T elephone. Connection details for each type of NBX device ar e listed on the packing sheet that is shipped with the device. Figure 14 Underside of the NBX 3102 Business T elephone CAUTION: The NBX system operates over the LAN, not throug[...]

Installing the 3102 Telephone Label Plate 111 Installing the 3102 T elephone Label Plate The NBX 3102 Business T elephone has a lab el plate with localized button labels that you must install. Once you snap the plate onto the teleph one, you cannot remove it. T o install the plate, slip the tabs along the to p edge of the plate into the slots on th[...]

112 A PPENDIX A: T ELEPHONE I NSTALLATION AND M AINTENANCE Figure 17 and Figure 18 show the NBX 3102 T elephone. The instructions also apply to the 3105 Attendant Con sole and the 3101 and 3101SP Basic T eleph ones. Figure 17 Adjusting the Support Bracket Figure 18 W all Mounting a 3102 T elephone T o adjust the support bracket, pr ess to release t[...]

Attaching and Adjusting the 1102/2101/2102 Support Bracket 113 Attaching and Adjusting the 1102/2101/21 02 Support Bracket Each NBX T elephone and Attendant Console is shipped with a support bracket that you attach to the te lephon e. The 1105 Attendant Console and 2101, 1102, 2102, an d 2102-IR T elephone support bracket can be attached in low pro[...]

114 A PPENDIX A: T ELEPHONE I NSTALLATION AND M AINTENANCE W all-Mount Position T o mount an NBX 1102, 2102, or 2102-IR T elephone on a wall, put the bracket on the opposite end of the telephone in the low-profile position. Pull and twist the knob on the underside of the phone 90 degrees ( Figure 20 ) so that the spring- loaded peg pr ojects out on[...]

Opening the 3105 Attendant Console Label Cover 115 Security W all-Mount Bracket Every NBX 1102, 2101, 2102 and 2102-IR T eleph one can be fitted with an optional security wall-mount bracket that ensures that the device cannot be removed by unauthorized persons. For how to order this bracket, consult your 3Com NBX V oice-Authorized Partn er . Read a[...]

116 A PPENDIX A: T ELEPHONE I NSTALLATION AND M AINTENANCE Cleaning Y our T elephone Always unplug your telephone from the power sour ce and from the network before you clean it. Use a soft cloth dampened with mild detergent. WAR NI N G : Failure to unplug the telephone bef ore you clean it could result in electrical shock. T roubleshooting Problem[...]

Troubleshooting Problems 117 When I dial 9 o r 8 to access an outside line, the display panel shows “All Ports Busy.” No outside lines are available. Try again in a few minutes. After I call another user in my organization, I hear a tone but no ringing. The other user may have the Hands Free Active on Inter com feature enabled. Be gin speaking [...]

118 A PPENDIX A: T ELEPHONE I NSTALLATION AND M AINTENANCE The display panel shows “Wait for NCP.” Your telephone may be disconnec ted from the system. Hang up your telephone and wait a few seconds. Then pick up the handset. If the message still appears on your telephone di splay panel, contact y our administrator. T able 16 Possible Problems ([...]

I NDEX A Access buttons 1102, 2102, 2102-IR Bu siness T e lephones 25 1105 Attendant Console 104 2101 Basic T elephone 38 3101 and 3101SP Basic T eleph one 31 3102 Business T elephone 19 3105 Attendant Console 103 account codes and billi ng codes 86 administrator , definition 10 All Ports Busy message 117 analog telephones on an NBX system 13 annou[...]

120 I NDEX Class of Service (CoS) override 8 1 cleaning telephones 116 CLIR 87 codes account and billing 8 6 NBX Feature Codes Guide 9 Complement Attendant Software (CAS) computer screens and tabs 106 features 106 introduction 101 keyboard shortcuts 10 7 Conference button 1102, 2102, 2102-IR Business T elephones 25 3102 Business T elephone 19 confe[...]

I NDEX 121 G Greeting-Only mailboxes 5 2 group call pickup 89 group lists, personal voice mail creating 49 modifying 50 group voice mailbox 53 H Hands Free button 1102, 2102, and 2102-IR Business T elephones 2 6 3102 Business T elephone 20 handset volume 67 headset connector on 3102 Busi ness T elephone 20 using 82 Headset button, 3102 Business T e[...]

122 I NDEX off-site notification r estriction 77 logs on NBX telephone display panel answered calls 57 dialed calls 57 missed calls 57 long-distance call s, preventing 79 M mailboxes greeting-only 52 group 53 phantom 53 setting up personal 13 maintenance, telephone 109 message waiting indicators 1102, 2102, and 2102 -IR Business T elepho nes 26 210[...]

I NDEX 123 forgotten 4 1, 42 security tips 41 permissions allowed calls 80 viewing your call permiss ions 80 personal greeting changing 42 setting the first time 14 personal speed dial buttons 1102, 2102, and 2102-IR Business T elephone 28 3102 Business T elephone 21 personal speed dial numbers 71 personal voice mail group lists creating 49 modifyi[...]

124 I NDEX 2101 Basic T elephone 37 3101 and 3101SP Basic T elephones 30 3102 Business T elephone 18 software, Complement Attendant (CAS) 106 sound volume 1102, 2102, and 2102 -IR Business T elephone 25 2101 Basic T elephone 37 3101 and 3101SP Basic T elephones 31 3102 Business T elephone 20 Speaker button 1102, 2102, and 2102 -IR Business T elepho[...]

I NDEX 125 speaker 67 W W ait for NCP message 118 wall-mount bracket 114 Windows Desktop sho rtcut, for LabelMaker 75[...]

126 I NDEX[...]