3Com 900-0470-01 Rev AA manual

http://www.3com.com/ Part Number 900-0470-01 Rev AA Published November 2007 3101 Basic T elephone Guide for 3Com ® Asterisk ®[...]

3Com Corporation 350 Camp us Drive Marlbor ough, MA 01752-30 64 Copyri ght © 200 7, 3Com Corpor ation. Al l right s reserved . No part of this documentation m ay be reproduced in any form or by any means or used to make any derivativ e work (such as t ranslation, transfor mation, or adaptat ion) with out wr itten perm issi on fr om 3Com Corp orati[...]

C ONTENTS A BOUT T HIS G UID E Convent ions 8 Comment s 8 1 G ETTING S TARTE D Config uratio n Overvie w 10 T eleph one Overvie w 10 Config uratio n Option s 11 2 B ASIC T ELEPHONES M ODELS 3 101 AND 3101SP Button s and Con trols 14 Access Bu ttons 16 Status Li ghts f or Syst em Appe arance Buttons 18 Access Button Label 18 3 B ASIC T ELEPHONE O PE[...]

4 Using t he Hand s Free Feature 26 Putting a Call on Hold 26 Musi c on Hol d 27 Diali ng a New Ca ll Whil e on a Call 27 Answe ring a N ew Ca ll Wh ile on a Call 27 T ransfer ring a Call 27 Unatte nded T ransfer 27 Atte nded T ransfer 27 Muting Calls 28 Mute R inger 28 Activa ting Do Not Distu rb 2 9 Access ing V oice Mail 30 4 F EATURE C ODES Fea[...]

5 A T EL EPHONE I NSTA LLATION AND M AIN TENANCE Connect ing the T eleph one 46 Connect ing the T eleph one to the 3Com As terisk Applian ce 47 Manually Co nfig uring T ele phone C onnectivi ty 48 Attachin g and A djusti ng the S upport Bracke t 4 9 Moving Y our T el ephone 51 Swapp ing T ele phone s 51 Cleaning Y our T e lephone 5 1 T rouble shoot[...]

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A BOUT T HIS G UIDE This guide describes how to set up and us e a 3 Com® 3103 Basic T elephone with a 3C om Asterisk Appliance . CAUTION: The 3Com telephon e system operates over the Ethernet lo cal area net work (LAN) , not throug h a traditi onal telep hone connect ion. Y our teleph one is conne cted to the 3Com Ast erisk App liance t hrough an [...]

8 C HAPTER : A BOUT T HIS G UIDE Conv entions T able 1 lists con venti ons that ar e used t hro ughout thi s guide. Comments Send e-mail comment s about t his gui de or about an y V oice pr oduct document ation to: Voice_Techcomm_comments@3com.com Include t he fol lowing informati on with your com ments: ■ Documen t title ■ Document part number[...]

1 G ETTING S TARTED This chapte r describes th e steps you must co mplete to use your t elephone and pr ovides a ge neral descr iption of your telep hone. For infor mation about i nstalli ng your te lephone an d connecting t o the LAN and to t he 3Com As terisk Ap plianc e, see T elepho ne Instal lation and Mai ntenanc e . This chap ter includ es t[...]

10 C HAPTER 1: G ETTING S TAR TED Conf igura tion Overview This gu ide inclu des instruct ions about how to config ure th e IP settings manua lly on your tel ephone. (Se e T ele phone Inst allation an d Main tenance .) For inform ation about how to use a DHCP se rver to confi gure te lepho nes, see the 3C om Asteris k Appli ance Adminis trator ’ [...]

Configura tion Options 11 Conf igura tion Option s Simple t elephone operations (for example, mak ing a call, tran sferrin g a call, an d putting a call on hold) requi re no configura tion. Thes e operati ons ar e describe d in Chapter 3 . Many feat ures, however , do req uir e configur ation (for example, cal l forwar di ng). In genera l, you can [...]

12 C HAPTER 1: G ETTING S TAR TED[...]

2 B ASIC T ELEPHONES M ODEL S 3101 AND 3101SP This chap ter describes t he buttons, con trol s, and featur es o n the 3Com® Model 3101 and Model 3101SP B asic T elepho nes. The chapt er includes the f ollowing to pics: ■ Butt ons and Cont ro ls ■ Access Buttons ■ Status Lights f or Syste m Appearance Buttons ■ Access Button Label T o verif[...]

14 C HAPTER 2: B ASIC T ELEPHONES M ODEL S 3101 AND 31 01SP Buttons and Cont rols Figur e 1 shows the buttons and contr ols on the Model 3101SP Basic T eleph one . The Mo del 31 01 Bas ic T ele phone does no t includ e a microp hone, 8 , or a speaker butt on and its indi cator ligh t, 10 . All ot her contr ols ar e ident ical on the tw o telephones[...]

Buttons and Controls 15 2 Messag e W aiting Indicator (M WI) — Whe n lit, indicates that yo u have at lea st one unreviewed messa ge in your ma ilbox . Also, this i ndicato r flashes when your teleph one ring s. 3D i s p l a y P a n e l — Displa ys the current dat e and time, teleph one stat us mess ages, Call er ID info rmatio n (if enable d),[...]

16 C HAPTER 2: B ASIC T ELEPHONES M ODEL S 3101 AND 31 01SP The Model 3101SP Basic T elephone in cludes a micr ophone and sup ports speaker ph one operation . The Model 31 01 Basic T elephone do es not support spe aker phone operation and it does not have a button. 12 T ele phone key pad — Use these buttons to dia l telephone nu mbers and to acce[...]

Access Bu ttons 17 1 The first b utton controls a li ne f or incomi ng an d outg oing call s (System Appearan ce button; SA1) . 2 The secon d butto n contr ols a line f or incoming an d outgoi ng calls (System App earance button ; SA2). 3 Feature button — Allows you to access f eatur es that ar e not direc tly assign ed to an Access bu tton on yo[...]

18 C HAPTER 2: B ASIC T ELEPHONES M ODEL S 3101 AND 31 01SP Status Ligh ts for System App earance Buttons An Access b utton t hat is set up for in coming and outgoing ca lls is called a System Appear ance button. The light beside eac h System Appearance button i ndicates t he status . See Ta b l e 2 . Access Button Labe l Figure 3 show s the acc es[...]

3 B ASIC T ELEPHONE O PERATION This chap ter includ es the fo llowing to pics: ■ Logging In to Y our T elephone ■ Answering a Call ■ Answering a Second Call ■ Makin g Calls ■ T ermin atin g Calls ■ Using t he T elephone Displa y Panel ■ Cont rolling the V olum e ■ Changi ng Ringin g T ones ■ Putting a Call on Hold ■ T ran sferri[...]

20 C HAPTER 3: B ASIC T ELEPHONE O PER ATION Loggin g In to Y our T eleph one Y our a dministra tor a ssigns a n exten sion (telephon e number ) and initial pass word t o your teleph one. T o log in to your te lepho ne: 1 Press Prog ram + 5 + 6 or pr ess Featur e + 410 + 5 + 6 . The Disp lay Panel shows : Enter Password: 2 Enter your passwor d and [...]

Answ erin g a Call 21 Changin g Y ou r Passwor d Y ou must use th e T elepho ne User Interf ace (TUI ) and change the local passw ord to match th e p assword stored on the c all p rocessor by following these steps: 1 Pr ess Pr ogram + 5 + 5 or press Featur e 410 + 5 + 5 . The Display Pan el shows: Enter Password: 2 Enter your new pass word and pres[...]

22 C HAPTER 3: B ASIC T ELEPHONE O PER ATION Making Inter nal Calls T o dial an int ernal call : 1 Pick up the handset. Alternativ ely , you can pr ess th e button, if your telep hone is a Model 3101SP tel ephone. Y ou hear the dia l tone. 2 Dial the extensio n, then press the # key to se nd. Alternativ ely , you can use the D isplay Panel to find [...]

Termi nating Ca lls 23 T o activate the one-ca ll-only Class of Service Override fr om any telep hone: 1 Pick up the han dset. 2 Pr ess Featur e + 433 . The D isplay Panel pro mpts you fo r the r equir ed input . 3 Enter your teleph one exte nsion. 4 Enter your pa sswor d and pr ess # . 5 Enter the destinati on number as yo u would fr om your own t[...]

24 C HAPTER 3: B ASIC T ELEPHONE O PER ATION foll owing ( and MWI is li t): 2 Msgs 1 New . The 2 Msgs include the just r eceived new , unr eviewed mess age and the ot her message that is new but revi ew ed. Th e 1 New indicates the just rece ived new , unrevie wed message. The Display Panel also shows the number of missed calls. Missed calls includ[...]

Changing Ringing Tones 25 Adjusting the vo lume control of o ne device DOES NOT affect the volume control of the oth er devices. For example, lo wering the volu me of the speaker ha s no effect on the hand set volume. Cha nges you make to any device remain in effect if you reset the telephone to its de fault settings. ■ Ringer V olu me — T o ra[...]

26 C HAPTER 3: B ASIC T ELEPHONE O PER ATION T o chang e the ri ngin g tone: 1 Log out of the tel ephone; pres s Program + 5 + 6 . 2 Press Program + 5 + 9 . The Dis play Panel shows which rin ging ton e the tele phone uses, f or example: Alert Tone 1- 10: 7 3 Use the m iddle soft k ey unde r the Displ ay Panel to delete th e current ring ing tone n[...]

Tran sferri ng a Call 27 Music on Hold If confi gur ed by the admini strato r , caller s on ho ld hear music wh ile they wait. Dialing a New C all While o n a Call Y ou can put a call on hold, dial a new cal l, and togg le between the two calls: 1 Pr ess the Hold butt on. 2 Pr ess one of th e Access b uttons no t cur rent ly being used. 3 When yo u[...]

28 C HAPTER 3: B ASIC T ELEPHONE O PER ATION T o announce a tr ansfer : 1 While on a cal l, press T ransfer . The call is place d on hold, you he ar a dial tone, and th e syste m pro mpts you enter a destin ation number . 2 Dial the extension number to which you want to tr ansfer the call The call processor dials the call. 3 If the r ecipien t: a A[...]

Activating Do N ot Disturb 29 T o mute the teleph one ring er: 1 Pr ess Featur e + 48 9 . The LCD displays: Ringer is now muted. 2 T o clear the display , lift the handset . The next time you receive an incomi ng call, th e ring er is m uted. 3 T o turn this feature off, press Featur e + 48 9 again. The LCD displ ays: Ringer is now enabled. 4 T o c[...]

30 C HAPTER 3: B ASIC T ELEPHONE O PER ATION Accessing V oice Mail T o acces s vo ice m ail di rectly for a m ailb ox: 1 Pr ess one of the followi ng: ■ Messag es butto n ■ *600* + <exte nsion> + # ■ Featu re + 600 2 Y o u are prompte d to e nter the pa sswo rd, whic h by d efaul t is th e sam e as the mai lbox number .[...]

4 F EATUR E C ODES This ch apter desc ribes how to use featur e codes on a t elephone t o enhanc e the operati on of your tel ephone. A fe atur e code is a seque nce of numbe rs you ent er on the te lephone key pad to enable a featur e that is not map ped to a bu tton. This chap ter includ es the fo llowing to pics: ■ Featur e Code Overview ■ U[...]

32 C HAPTER 4: F EATURE C ODES Feat ur e Code Overview Some common telephon e featur es are ma pped to button s ( T rans fer , for examp le). However , the numb er of f eatur es exceed s the number of button s availab le on any teleph one. Feat ure codes allow the te lephone feat ure s et to be avai lable t o all t elephon es, r egar dless of the n[...]

Featu re Code s 33 want your cal ls forwar ded . The featur e code for call fo rward ( Fwd Universal ) is 465. T o enable this feat ure: 1 Pr ess Featur e + 46 5. The Display Pan el shows the pr ompt FWD Universal Number . 2 Enter the extensio n to which you want your calls forwa r de d, in t his case, 1001. If th e Display Panel sho ws a pr evious[...]

34 C HAPTER 4: F EATURE C ODES Mute Feature + 101 See Mu ting Cal ls . Mute Ri nger Featur e + 489 See Mute Ri nger . OK Featur e + 120 Displays OK in the Disp lay Pa nel. Us ed to make a call without waiting fo r the call completion time-out value to expire. Passwor d Stored Locall y Featur e + 4 34, then <cu rrent passwor d> Stores the pass[...]

5 S TANDAR D F EATUR ES This chapter descri bes the standar d t elephone feat ures that yo u can set up and ac cess thr ough th e T elepho ne User Inter face (T UI) on your telep hone. This chapt er contain s the following topics: ■ Viewing t he Call Logs ■ Setting up a Confer ence Call ■ T ransfer ring Y our T elephone Se tting s to Anothe r[...]

36 C HAPTER 5: S TANDARD F EATUR ES Viewing t he Call Logs Y ou can use the Call History f eatur e to displ ay your call lo gs. These ar e the log s of the 1 0 most r ecent place d calls, r eceiv ed calls, m issed calls an d unr eviewed cal ls to and fr om your tele phone. Fr om the cal l logs you can select calls and the telephone au tomatically d[...]

Sett ing u p a Co nfer ence Ca ll 37 Setting up a Conferenc e Call The confe rence f eatur e enables you t o have up to six par ties, incl uding the conf erenc e origin ator , on one confer ence with the capabi lity to exte nd a confer ence thr ough casc ading. Co nfer ences can be mu lti-sit e capable whe re an y endpoint in a confer ence can be l[...]

38 C HAPTER 5: S TANDARD F EATUR ES Adding a Re cipien t to an Ex isting Confer enc e While participati ng in a confer ence of thr ee to f ive people, any reci pient in th e conferen ce can add a new r ecipi ent. Whil e a new reci pient is being adde d, the existi ng r ecipients in the confe rence, includin g the origi nator , are still able to co [...]

Transferring Your Telep hone Set tings to Anothe r Telephon e 39 T o drop c onfer ence r ecipien ts, follow t hese ste ps: 1 While on a c onfer ence, the confer enc e origin ator pr esses th e Dr o p soft (right) bu tton . The Conferen ce Drop window displa ys in the Disp lay Panel. 2 Scroll to the drop action you want to ta ke, either (1) Last or [...]

40 C HAPTER 5: S TANDARD F EATUR ES Local Phone Number: 4 On the alt ernate teleph one, ent er your own tel ephone ext ension: a Use t he dele te button to dele te the alternate ex tension’ s number . b Enter y our o wn tel eph one e xtensi on nu mber a nd pres s #. 5 Log i n to the al ternate telep hone and use your own telep hone extensi on num[...]

Call Wa iting 41 ■ If yo u are a Ring Gr oup member , person al (non-Ri ng Gr oup) calls go to your voice mai lbox. However , Ring Grou p calls always ring on a member’ s telep hone, r egar dless of your personal telepho ne setti ng. T o forwar d incoming calls to your voice mail box for any telep hone (incl uding t he Basi c telephon es, which[...]

42 C HAPTER 5: S TANDARD F EATUR ES T o disable the Ca ll Forwar d Universal featur e so that you ca n answer calls at your telephone ag ain: 1 Press Featur e + 465 or pr ess th e Featur e Access button, then scroll down to and s elect Fwd Universal . The Disp lay Panel shows : FWD Universal Number: 2 Use the Del ete soft key to erase t he call for[...]

Ring Gro ups 43 b When the ca ll is answer ed, tell the u ser the Call Park extension numb er , for e xam ple 60 18. c Hang up . The user dials t he Call Park numb er and t he system co nnects th e call automatica lly . 3 T o retriev e a parked call yourse lf: a Pick up th e handset of any telephone on the system. b Dial the Cal l Park extension t [...]

44 C HAPTER 5: S TANDARD F EATUR ES ■ A ring gr oup call can be put on hold and t aken off hold withou t losing the cal ler . ■ If a ring grou p member puts a cal l on hold, th at member can receive ot her call s. ■ A ring gr oup ca ller on hold will hear rin g gr oup Music On Hol d. ■ If th e telepho ne has Hands Fr ee enab led, an incomi [...]

A T ELEPHONE I NSTALLATION AND M AINTENANCE This chapter co vers these topics: ■ Connecti ng the T elephone ■ Connect ing the T elephon e to the 3Com Aste risk Appl iance ■ Attaching and Ad justing the Su pport B racket ■ Moving Y our T elephone ■ Swapping T elephones ■ Cleani ng Y our T elephone ■ T rou bleshoot ing Pro blems[...]

46 C HAPTER A: T ELEPHONE I NSTALL ATION AND M AINTENANCE Connec ting th e T eleph one Alth ough the con nector l ayout vari es bet ween tele phones, al l telep hones use these symbo ls to identify the con nectors: Figur e 4 shows und erside of a 3102 Busine ss T elep hone as an exampl e of possib le connect ion poin ts. Con nection details for eac[...]

Connec ting the T elephone to the 3Com As terisk Appl iance 47 The under side of an tel ephone incl udes: 1 AC powe r adapter co nnection 2 Ether net con nector for co nnection to the LAN 3 Ethernet co nnector for an opti onal conn ection t o your deskt op computer . 4 Handset connector 5 Headset connector ( not availabl e on 3Com Basic telephones [...]

48 C HAPTER A: T ELEPHONE I NSTALL ATION AND M AINTENANCE Manual ly Co nfigur ing T elephon e Connec tivit y T o configur e the IP configur ation s etting s manuall y on you r telep hone, use th e Pr ogram bu tton (see Button s and Contr ols ) to enter the User Confi guratio n menu (menu op tion 6 ). If your t elephone rece ived its IP configurat i[...]

Attachin g and Adjus ting the Supp ort Bracket 49 If your telepho ne received it s IP confi guration automatically , follow step s 1 throu gh 5 to set the IP addre ss of the 3C om As terisk Appl iance. If your teleph one d id no t rece ive it s IP co nfig urati on auto matic ally f rom a DHCP server , follow all the steps. Note tha t these set ting[...]

50 C HAPTER A: T ELEPHONE I NSTALL ATION AND M AINTENANCE Figure 6 Adjusting the S upport Bracket Figure 7 Wall Mounting a T e lephone 1 T o adjust the support brac ket, press to r elease the l ock tab 1 , rotate the bracke t to the p ositi on th at you want, an d then r elease the lock tab. 1 When you mount a 3Com tel ephone on a wall, att ach the[...]

Moving Yo ur Telephon e 51 Moving Y our T eleph one Each te lephone i s uniquel y identifi ed by an I P addre ss. Y ou can mo ve your telep hone to anoth er locat ion wit hin your calli ng domai n, conn ect it to any Ethernet ja ck on the LAN, and st ill maintai n all of your per sonalized featu res and ext ension numb er . Swapping T ele phones Y [...]

52 C HAPTER A: T ELEPHONE I NSTALL ATION AND M AINTENANCE Ta b l e 4 Poss ible Probl ems Poss ible Prob lem Suggeste d Solutions My tel ephone h as no dial tone an d the displ ay panel is b lank. ■ Verify that the power cord is fully i nserted in the correct c onnector on the undersi de of the telepho ne. Use the strain reli ef tab to pr event th[...]

I NDEX Numbers 3101 Ba sic T elephone figur e and fea tur es 14 line s tatus lights 18 pr ogrammabl e access butto ns 16 3101 Ba sic T elephone s see 3 101 Basic T elephone A access butto ns 3101 Ba sic T elephone 16 alert tone , ch angin g 25 All Ports Bu sy message 52 answeri ng a call 21 C call h istory viewin g 36 call par k 42 call wa iting 41[...]

54 I NDEX muti ng call s 28 MWI see message waiting indi cators P park ing a call 4 2 password 20 changi ng 21 phone setti ngs transferring to another phone 39 pr oblems solv ing 4 5 Prog ram button 15 pr ogrammabl e access b uttons 3101 Bas ic T elephones 16 R relo cating tele phones 51 ringing to ne, chan ging 25 RJ-11 jac k caution, a voiding us[...]