3Com 3CR29210 manual

http ://w ww.3co m.co m/ Of fice Conn ect Cable Modem Exter nal Getting Started Gu ide Part No . 10042862 Published January 2001[...]

3Com Corpor ation 3800 Gol f Rd. Rolling Meadows, IL 60008 Copyr ight © 2000 3 Com C orpora tion. A ll rights reserved. No pa rt of this do cument ation ma y be repr oduced in any form or by any mean s or used t o make any der ivative work ( such as trans lation, transfor mati on, or ada ptati on) wit hout w ritten p ermiss ion from 3Com Cor porat[...]

C ONTENTS 1 B EFO RE Y OU B EG IN Intr oduction 1 Conven tions 1 Cabl e Modem Fea tures 1 Conta cting Y our Local Cable Pr ov id er 2 Prepari n g Y our Workspa c e 4 Y ou Will Need Th ese Items 4 3Com -Supplie d Items 4 Cust omer - and Se rvice Prov ider -Suppli ed Ite ms 5 Config uring the TCP /IP Pr otocol 5 Config uring the TCP /IP Pr otocol on [...]

4 T R OUBLESH OOTING AND S UPPORT R ESOU RCES T r oubles hooting 31 I can no t access m y e-mail or In tern et ser vice. 31 The Cab le Status LED never s tops blin king. 3 2 All o f the LEDs on th e fron t of my cable modem look right, but I still ca nnot a cce ss the Internet. 32 The po wer on m y cable mod em goes o n and of f sporadic ally . The[...]

6 MOUN TIN G T EM PL ATE[...]

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1 B EFOR E Y OU B EGIN Introduc tion Y ou have just purchas ed a cable mo dem fe aturin g a pioneer ing new techno logy , maki ng Inter net access poss ible at speed s previ ously only im agined. Th is external cable mo dem is o ne part o f a comprehens ive communi cations sys tem that uses t he cable t elevis ion netwo rk to deli ver high- speed d[...]

2 C HAPTE R 1: B EFORE Y OU B EG IN ■ Y ou can us e the E ther net connectio n and USB connecti on at the same tim e, allowi ng you to co nnect to the Inter n et usin g your computer and an othe r Internet device at the same time. ■ T w o-way de sign m eans t hat the ca ble m odem se nds and receive s data ove r the cable li ne (un like on e-wa[...]

Cont ac ting Y our Loc al Cable Pr ovi d er 3 ■ Har dwar e r evision: ________ _________ _ Sof t ware r evisio n : __ ________ ___ _____ Manu facturing date: ________ ________ __ Eth er net add ress: _________ ________ _ USB ad dres s: _______ ________ ___ Now cont act your local ca ble p r ovi der and ver ify th is info rm ati on: 1 The cable se[...]

4 C HAPTE R 1: B EFORE Y OU B EG IN Preparing Y our Workspace Before inst alling t he cable modem you should prepare your worksp ace. Before in stalli ng th e mode m: ■ Posi tion your com puter and ca ble mode m so tha t the y are loc ated near your cab le ou tlet. ■ All o w plenty of r oom to guide th e cables away f rom the cable mo dem wit h[...]

Conf igur ing the TC P/IP Prot ocol 5 ■ Cabl e Conne ctions TM CD-ROM ■ This Getting S tarted Guide Custo mer - and Se rvice Pr ovider -Suppl ied It ems V erify that you h ave these item s availabl e: ■ FOR ETH ERNET INST ALLA TION: ■ A PC running W ind ows ® 95 oper ating system (o r later) ■ A Macintosh ® comp uter r unning S ystem 7 [...]

6 C HAPTE R 1: B EFORE Y OU B EG IN T o conf i gur e TCP/IP on a W indows PC: 1 Right- click the Networ k Nei ghborhood icon on your deskt op and then click Prop ertie s . 2 A list of inst alled network compon ents ap pear s. Look f or the TCP/IP entry . The TCP/IP entry might be followe d b y an arrow and a desc ription of the N IC hardware devi c[...]

Conf igur ing the TC P/IP Prot ocol 7 8 W indow s asks yo u if you wou ld li ke to restar t your computer . Click No . 9 Right- click the Networ k Nei ghborhood icon on your deskt op. 10 Click Proper ties in the dr o p-down m enu t hat a ppears . 11 Double -click the T CP/IP --> entr y in the Co nfigu ratio n menu. 12 Clic k the Advanc ed tab an[...]

8 C HAPTE R 1: B EFORE Y OU B EG IN device a r e instal led on you r syste m. Many Macintosh computer s have E ther net devices instal led at th e fact ory . T o conf igure TCP/IP o n a Macinto sh: 1 Clic k the Apple ® i con in the Fi nder ™ and select Control Pane ls and th en TCP/ IP . The TCP/ IP sc reen appe ars . 2 Click Edit in th e Finder[...]

Conf igur ing the TC P/IP Prot ocol 9 4 Clic k th e sele cto r arrows to th e righ t of the Conf igur e: drop down me nu and select Using DH CP Server . The n c li c k Options. ... The TCP/ IP Op tions screen a ppea rs. Note : In s ome ca ses, the Load onl y when ne eded checkbox does not ap pear . If it is visi ble, make sure that th e box is not [...]

10 C HAPTE R 1: B EFORE Y OU B EG IN 7 Ensure t here i s an a ddress l ist ed in the H ard ware addr ess: field, and click OK . If you have made any changes, you are pr o mpt ed to save the setti ngs. Click OK to sav e the settings and e xit.[...]

2 H AR DWA R E AND S OFTWARE I NSTALLA TION NOTE: Be fore instal ling your cable m odem, wr ite its se rial numbe r in th e spa ce pr ovided belo w . The seri al num ber is locate d on t he cable modem ’ s b ox. I t begin s wit h “ HBPK ” follow ed by the l ast 6 di gits of your Ethern et addre ss. (The compl ete Ethernet ad dress i s loca te[...]

12 C HAPTE R 2: H AR DWARE AND S O FTWARE I NSTALLA TION Ethe r n et Ins t a ll ati on Y our c able mod em su ppo rts Et her net serv ice.T o inst all the cable mo dem u sing an E ther net conn ectio n: 1 Conne ct the cable li ne to the cable m odem ’ s CA TV cable connector . Be careful no t to bend t he wi re in the cent er of the cable line wh[...]

Co nnecti ng the Cable Modem to Y ou r Compu ter 13 as w ell as the cab le mo dem, y ou w ill n eed a c able l ine sp li tter (no t includ ed). c Conne ct one end of the USB cabl e line to the cable modem ’ s USB po rt and th e other end to the USB port on the comp uter . d Plug the cabl e mode m ’ s power a d ap ter into a wal l outlet or su r[...]

14 C HAPTE R 2: H AR DWARE AND S O FTWARE I NSTALLA TION 7 If W in dows finds an up dated d river , select The upda ted driver (Recomme nded) and cli ck Ne xt . 8 Click Next. The compu ter automat ically co pies the nec essa ry d rive r fi les from th e C D. The com puter fin ishes copyi ng the drive r files and prompts you to in sert t he W ind ow[...]

Co nnecti ng the Cable Modem to Y ou r Compu ter 15 The computer automatically copies the necessary system file s. 10 Click Fi nish after the co mputer ha s co pied the nece ssary file s. The System S etti ngs Chan ge di alog box appea rs. 11 Click Ye s to resta rt the c om pu ter . 12 V erif y that t he cabl e modem is ope rating p roperly . T o d[...]

16 C HAPTE R 2: H AR DWARE AND S O FTWARE I NSTALLA TION Uninstalling the Cable Modem Software Drivers (Windows 98 Operating System Only) T o uni nstall the cab le mode m: 1 Clos e all op en appl icatio ns. 2 Click W indow s Start and se lect Setti ngs . 3 Click Contro l Panel . 4 Doubl e-click Ad d/R em ove Pr og rams . 5 Sel ect 3Co m OfficeConn [...]

Co nnecti ng the Cable Modem to Y ou r Compu ter 17 c Plug the cabl e mode m ’ s power a d ap ter into a wal l outlet or su rge protecto r and i nto the cable m odem ’ s power jack . 2 Power o n the com p ute r . W indow s detects the cab le mode m. The Fou nd Ne w Har dwar e scr een ap pears. 3 When th e Add New Ha rdwar e W izar d sc r een ap[...]

18 C HAPTE R 2: H AR DWARE AND S O FTWARE I NSTALLA TION 5 The computer automatically copies the necessary driver file s from th e CD. 6 Click Fi nish after the co mputer ha s co pied the nece ssary file s. The System S etti ngs Chan ge di alog box opens. 7 Click Ye s to resta rt the c om pu ter . 8 V erif y tha t the cabl e modem is ope rating p r[...]

Co nnecti ng the Cable Modem to Y ou r Compu ter 19 If y ou a re pow eri ng up th e ca bl e mod em for th e fi rst time , all ow 1 5 minutes for th i s pr oce ss to finish . Uninstalling the Cable Modem (Windows Me Operatin g System On ly) T o uni nstall the cab le mode m: 1 Clos e all op en appl icatio ns. 2 Click W indow s Sta rt and se lect Set [...]

20 C HAPTE R 2: H AR DWARE AND S O FTWARE I NSTALLA TION Sel ect Restart the Computer an d clic k Ye s to rest ar t the computer . Windows 2000 Operating System T o use the U SB port w ith W indow s 200 0: 1 Make the f ollowing co nnections: a Conne ct the cable li ne to t he cable modem ’ s CA TV ca ble con necto r . Be car eful not t o bend the[...]

Co nnecti ng the Cable Modem to Y ou r Compu ter 21 3 Inser t the incl uded Cabl e Connecti ons CD int o the CD- ROM d rive and C lic k Next . 4 Sel ect Search for a s u itab le driver for m y device (reco mmend ed) a nd click Nex t . 5 Chec k th e CD-ROM dr ives ch eck box and click Nex t to sear ch for the neces sary driver fi les. 6 The Found Ne[...]

22 C HAPTE R 2: H AR DWARE AND S O FTWARE I NSTALLA TION 7 The Found Ne w Hardware W izard comp letes t he dr iver inst allat ion. C lic k Fini sh to clo se t he F oun d N ew H ardware Wiz ar d. 8 V erif y that t he cabl e modem is ope rating p roperly . T o do this, watch t h e cab le modem Link Status a nd Power LEDs; when th ey are soli d gr een[...]

Wall-Moun t Ins ta llat i on 23 W all-M ou nt I ns talla ti on The bottom p anel of the ca ble mode m has two rai sed brack ets w ith slo ts, a s show n in the f ollo wing il lust ratio n, which enab le you t o mount t he cable mode m to a w all. Thes e slo ts f it ove r the head s of wall -mou ntin g screws to secure the cabl e mode m to the wal l[...]

24 C HAPTE R 2: H AR DWARE AND S O FTWARE I NSTALLA TION 5 Tu r n t o “ Ins talling th e Cable Conn ectio ns TM CD-RO M ” on page 25. Des k to p Inst al lat ion If you pl an to pl ace your cable mo dem on a flat sur face, you can use the four s elf-adh esive r ubber fee t suppl ied with your cable mo dem to p r eve nt your cable mo dem from sli[...]

Off i ce Connec t Stac ki ng Inst alla ti o n 25 T o atta ch the r u bber fe et: 1 Separ ate the rubber feet. 2 Remove t he paper backing . 3 Atta ch th e rubber fe et to the marked ar eas at each corner of the unders ide of your cable mo dem. Of fic eConn ect S tacki ng In stall ation If you al ready own 3Com OfficeConnect products, yo u can use t[...]

26 C HAPTE R 2: H AR DWARE AND S O FTWARE I NSTALLA TION Conn ec tio n Illus tra tion Use this il lustra tion whe n conne cting your cable m odem. - + C A T V U S B 1 0 B T 1 2V D C 1 .0 A M A X R E S E T M o d e l N a m e : C M X - S 0 - 0 0 1 / 3 C E t h e r n e t A d d r e s s : C M X - S 0 - 0 0 1 / 3 C S /N :3 C P R 1 0 0 1 III I III II I II I[...]

3 C ABLE M ODEM O PE RATION Cable Mod em Op era tion Overv iew When your cabl e mod em is pr o perly insta lled an d the power supply is connecte d to AC power , it autom atical ly scans for the active cable modem channel fr om you r cable compan y's serve r . When the front panel LEDs in dicate the cabl e modem is connect ed to the ser ver , [...]

28 C HAPTE R 3: C ABLE M ODEM O PER ATION : 3 Cable A ctivity — This LE D flas hes red wh en data is transm itted to or fr om your cable co m pany via the RF (cable) p ort. Fla shing red indi cates tr affic. 4 PC Link Ethe r net — This LED in d icate s that data i s tran smitted to or from your PC via the Ethernet port. Th e LED i s solid g ree[...]

Con necto rs and Swi tches on the Back of Y our Cab le Mo dem 29 Connec tors and Switch es on the Back of Y our Cable Modem Her e is an overvi ew of the connect ors and sw itches on the back of your cabl e modem. Cable RF Connector — This is where yo u connect th e coaxial cable that leads to your splitte r o r your cable wall jack . USB Po rt ?[...]

30 C HAPTE R 3: C ABLE M ODEM O PER ATION[...]

4 T R OUBLESHOOTING AN D S UPPORT R ESOUR CES T roubles hooting I cann ot acc ess my e-m ail or Inter net servic e. If yo u are unable to access you r e-ma il or use your Inter ne t service try thes e solut ions and then t ry accessing your e-m ail: ■ Check all conn ections . ■ Make s u r e the cable li ne is secur ely connected to the cable ja[...]

32 C HAPTE R 4: T R OUBL ESHOO TING AN D S UPPORT R ESOUR CES troublesh ootin g infor mation . If you i nsta lled the cable modem via an active U SB port, r e fer to your computer ’ s docume ntation to verify t hat you have USB e nabled on your compu ter . ■ Make s ure t hat TCP/ IP is the default pr otocol in use by your sys tem. See the s ect[...]

Su pp ort Re so urces 33 mo de m is ope ratin g pr operly . Cl ose any o pen appl ication s, power o ff your comp uter , and t hen power it back on. This will cause your computer to r e-e stablish communications with your cable company's computer . ■ Press the r e set bu tton on the back of your cable modem . Use a fi ne-tipp ed instru ment [...]

34 C HAPTE R 4: T R OUBL ESHOO TING AN D S UPPORT R ESOUR CES Afte r th e 90-day limi t, r efer to our r egular te chnical suppor t hotl ine n umber , be low . T echnic a l Su pp ort H otli ne T echnica l ques tions abo ut 3Com ca ble mod ems can b e answ ered by techni cal suppo rt represent atives. Re gular tele phone cha rges appl y . The ho urs[...]

Su pp ort Re so urces 35 1800 W . Cen tral Ave. Mount Pr osp ect, I L 60056[...]

36 C HAPTE R 4: T R OUBL ESHOO TING AN D S UPPORT R ESOUR CES[...]

5 R EGULATORY I NFORMATION AND L IMITED W AR RANTY Manuf act urer's Declaratio n of Con for mity 3Com 3800 Go lf Road Rolling Meado ws, IL 600 08 U.S.A . declares that t he product 3Com OfficeConne ct Cable Modem Exter nal conf orms t o the FCC 's spec ificati ons: Part 15 Operat ion i s subject to th e fol lowing two cond itio ns: (1) th[...]

38 C HAPTE R 5: R EGUL ATORY I NFOR M ATI ON AN D L IMITED W ARRAN TY used in accordance wi th the ins tructions, may cause harmful in ter feren ce to radio commun ications. Howe ver , there is no g uara ntee t hat int erferen ce w ill not oc cur in a parti cular i nstall ation. I f this equipme nt do es cause harmf ul inter fer e nce to ra dio or [...]

Ma nu fa ct urer's Dec laration of Co nf or mity 39 Export Notices ■ Unla wful to e xport from the U S or Ca nada w ithout an approved US D epartme nt of C ommerce ex port lice nse. ■ The hardware containe d in thi s product conta ins encrypti on soft ware which m ay not be export ed or trans ferred from the US or Canad a wit hout an appro[...]

40 C HAPTE R 5: R EGUL ATORY I NFOR M ATI ON AN D L IMITED W ARRAN TY Radi o and T elevis ion Inte rference This equipm ent generat es and uses radio frequency ener gy and i f not inst alled an d use d properly , in st rict accordance with the manufacturer's instructi ons, may caus e interfer ence to radio and television r eception. This devic[...]

3Com Co rporation L imited W arranty 41 VCCI Statem ent 3Com Co rpora tion L i m ite d Warranty H a rd w a re 3C om war rants to the en d user ( “ Cu stomer ” ) that this hardware pr o duct wi ll be f r e e from defe cts in wor kmansh ip and m aterial s, und er no rmal us e an d service , for t he follow ing l ength of t ime from th e date of p[...]

42 C HAPTE R 5: R EGUL ATORY I NFOR M ATI ON AN D L IMITED W ARRAN TY softw are which sub stanti ally confor ms to a pplicabl e 3Com publi shed specifi catio ns. Cu stome r assu mes res ponsib ility for th e se lection of the appropr iate a pplic atio ns program and as sociate d refe ren c e materia ls. 3Com ma kes no warran ty or representation th[...]

3Com Co rporation L imited W arranty 43 1, 2000 , and Cus tomer notifi es 3Com before the l ater of April 1, 2000, or nine ty (90) da ys after purchase of the product from 3Com or its auth orized reselle r , 3Com sh all, at its option and e xpen se, provide a softw are update which would e f f ect the proper pe rforman ce of such product, repair su[...]

44 C HAPTE R 5: R EGUL ATORY I NFOR M ATI ON AN D L IMITED W ARRAN TY FOR A P ARTI CULAR PU RPOSE, SA TIS F ACTORY QUALITY , CORR ESPONDEN CE WITH DES CRIPTION , AND NON-I NFRINGEMENT , ALL OF WHICH A RE EXPRESSL Y DISC LAIM ED. 3CO M NE ITH ER AS SUME S NOR AUTH ORI ZES ANY O THER P ERSO N TO A SSUM E FOR I T ANY OTHE R LIAB ILITY IN C ONNECT ION [...]

3Com Co rporation L imited W arranty 45 certa in products s upplied to consume rs, o r the lim itation of liab ility for pe rson al in jury , so the abov e limi tation s and exclus ions m ay be li mited i n thei r ap plicati on to you. Wh en the implied warran ties a re not al lowed to b e excl uded in their en tirety , they wi ll be limited to the[...]

46 C HAPTE R 5: R EGUL ATORY I NFOR M ATI ON AN D L IMITED W ARRAN TY[...]

6 MOUNTING T EMPLATE 3Com OfficeConnect Cable Modem External W all-mounting T emplate F or complete instr uctions, see the Getting Star ted Guide .[...]

48 C HAPTE R 6: MOUNTI NG T EMPL ATE[...]