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3Com V7000 manual

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Table of contents for the manual

  • Page 1

    http://www.3com.com/ Part Number 900-0280-01 Rev AA Published May 2005 Enterprise Management Suite User Guide for VCX TM V7000 Components VCX ™ V7000 IP Telephony Solution System Release 6.0[...]

  • Page 2

    3Com Corporati on 350 Campus Drive Marlborough, M A 01752-3064 Copyright © 2001–2005, 3Com Corp oration. All rights rese rved. No part of this documentation may be repr oduced in any form or by any means or used to make any derivative work (such as translation, tra nsformatio n, or adaptation) w ithout written permission fr om 3Com Corporation. [...]

  • Page 3

    C ONTENTS A BOUT T HIS G UIDE Related Documentat ion 11 Y our Comments 12 1 3C OM VCX IP T ELEPHONY S ERVER Saving the 3Com VCX IP T elephony Server Configuration in EMS 13 Restoring the 3Com VCX IP T elephony Server Configuration in EMS 13 Creati ng Backup Config uration Files 14 Creati ng a CFM Backup File 14 Setting the Current Configuration as [...]

  • Page 4

    4 Monitoring XML A ccounting Serve r Activity on the XML Accounting Server 23 Restarting Systems and Ser vices 23 Reserving and Unreserving the Back-end S erver 23 Updating the Server S tate 24 Configuring Replication for the VCX Data Server 24 Setting Up Replication for a VCX Data Server 24 Dropp ing Replication for a VCX Data Server 25 Checking R[...]

  • Page 5

    5 3 C ONFIGURING THE XML A CCOUNTING S ERVER Configuring the Client Activity Interval 35 Configuring Client R equest Thr eads 35 Configuring the Logging Level 36 XML CDR Configuration 3 6 XML CDR Control 36 Enabling Packet T racing 37 XML Accounting Server Configuration T ab Descriptions 38 T a b Location 38 3 Q Pr otocol Configuration 38 BES Commo[...]

  • Page 6

    6 Removing Dir ectory Servers 51 Adding VCX Data Servers 51 Editing VCX Data Server IP Addresses 51 Removing VCX Data Servers 52 Enabling or Disabling Accounting Server 52 Enabling or Disabling Authentication Ser ver 53 Enabling or Disabling Dir ectory Server 53 Enabling or Disabling VCX Data Server 53 Monitoring Call Statistics 54 V erifying State[...]

  • Page 7

    7 SIP Phone Download er Maintena nce 66 Restarting the Applic ation Downloader 66 Stopping the Application Downloader 66 V erifying the Applicatio n Downloader State 66 7 C ONFIGURING THE C OMMON A GENT V erifying State of the Common Agent 67 V erifying Common Agent So ftwar e V ersion 68 Common Agent Iden tification T ab 6 8 Enabling Back-end Serv[...]

  • Page 8

    8[...]

  • Page 9

    A BOUT T HIS G UIDE This chapter contains an overview of this guide, lists guide conventions, related documentation, and product compatibility , and describes how to contact Customer Service. This guide describes how to co nfigure and maintain the following: ■ 3Com Accounting Server ■ 3Com Application Downloader ■ 3Com Authentication Server ?[...]

  • Page 10

    10 A BOUT T HIS G UIDE T abl e 1 and T able 2 list convent ions that are used thr oughout this guide. Ta b l e 1 Notice Icons Icon Notice Type Description Information note Information that describes important features or instructions Caution Information that alerts you to potential loss of data or potential damage to an application, system, or dev [...]

  • Page 11

    Related Documentation 11 Related Documentation These 3Com documents contain ad ditional in formation about th e products in this r elease that are a part of or support the the 3Com Convergence Applications Suite. The following documents are a part of the VCX IP T elep hony Module: ■ VCX Installation and Maintenance Guide ■ VCX Administration Gu[...]

  • Page 12

    12 A BOUT T HIS G UIDE ■ VCX V7122 SIP V oIP Gateway Insta llation Guide, V ersion 4.4 ■ VCX V7122 V oIP SIP Gateway User Manua l , V ersion 4.4 ■ V6000 Branch Office Gateway Fa st T rack Installation Guide, V ersion 4.4 ■ V6000 Branch Office Gateway User Manual, V ersion 4.4 Y our Comments Y our suggestions are important to us because we w[...]

  • Page 13

    1 3C OM VCX IP T ELEPHONY S ERVER This chapter describes how to configur e the features that are associated with the VCX IP T elephony Server . Saving the 3Com VCX IP T elephony Server Configuration in EMS The 3Com VCX IP T e lephony Server configur ation can be saved to a CFM file. After saving the configuration, the CFM file can be set as a basel[...]

  • Page 14

    14 C HAPTER 1: 3C OM VCX IP T ELEPHONY S ERVER T o restore the 3Com VCX IP T elephony Server configuration in EMS: 1 From the Explorer tab, right-click 3Com VCX IP T elephony Server . 2 From the pop-up menu, select Conf iguration and then select Restore Current . The progr ess is shown in the Job Progress section of the EMS GUI. When the restoratio[...]

  • Page 15

    Creating Backup Configuration Fil es 15 A dialog box appears and displays the progr ess of th e command. When the command has completed, the Wo r k i n g icon changes to a Finished icon. 3 Click Close . This file becomes the baseline version. T o restore the Linux Serv er configur at ion, refer to Restoring Backup Configuration Files. Restoring Bac[...]

  • Page 16

    16 C HAPTER 1: 3C OM VCX IP T ELEPHONY S ERVER Selecting the Planned CFM File After you save the accounting server configuration to a CFM file, select the configuration file as the plann ed configuration. The planned configuration is not restor ed until you execute the CFM Restore Plann ed command. Refer to Restoring Backup Configuration Files . T [...]

  • Page 17

    Verifying VCX IP Telephony Server Software Version 17 V erifying VCX IP T elephony Server Softwar e V ersion T o verify what the operating system version is: 1 Log into EMS. 2 From the Expl orer tab, navigate to the 3Com VCX IP T elephony Ser ver . 3 From the Properties tab, click Identification . 4 In the Ve r s i o n field, the O/S version is lis[...]

  • Page 18

    18 C HAPTER 1: 3C OM VCX IP T ELEPHONY S ERVER V erifying the T ype of Office Configur ed T o de termine if the server is a regional or branch office: 1 Log into EMS. 2 From the Explorer tab, navigate to the 3Com VCX IP T elephony Ser ver . 3 From the Properties tab, click Identification. 4 From the Site T ype field, the of fice type is listed su c[...]

  • Page 19

    Verifying the Amount of Disk Spac ed Used on an IP Telephony Server 19 3 From the Properties tab, click Identification. 4 From the System T ype field, the type of server is listed, which is used to determine what components ar e installed. See the Installation and Maintenance Guide for an overview of what compon ents are available with each configu[...]

  • Page 20

    20 C HAPTER 1: 3C OM VCX IP T ELEPHONY S ERVER Configuring the Date of an IP T elephony Server T o modify the configured date of an IP T elephon y Server: 1 Log into EMS. 2 From the Explorer tab, navigate to the 3Com VCX IP T elephony Ser ver . 3 From the Properties tab, click Time. 4 From the Date field, enter the new date in the DD:MM:YYYY forma [...]

  • Page 21

    Configuring Authorization Station Agents 21 Configuring Authorization Station Agents In order for this feature to beco me available (a ctivated), during installation and initial configuration of the VCX IP T elephony System, IP addresses needed to be enter ed when prompted for the IP Addr ess of the Authorized Management Stations. If at least one I[...]

  • Page 22

    22 C HAPTER 1: 3C OM VCX IP T ELEPHONY S ERVER The authorized age nt is deleted from the table. Enabling and Disabling the W eb Provisioning Server (T omcat) Through EMS you can enable and di sable the web provisioning server (T omcat). When disabled, the admini strator cannot access the VCX data server configurables through the web provisioning se[...]

  • Page 23

    Back-end Server Maintenance 23 Back-end Server Maintenance This section provides maintenanc e tasks that ar e specific to the XML accounting and VCX data servers. Monitoring XML Accounting Server Activity on the XML Accounting Server The Monitor State command opens the Mo nitor State windo w . Use this window to monitor the operationa l state, usag[...]

  • Page 24

    24 C HAPTER 1: 3C OM VCX IP T ELEPHONY S ERVER Reserving Back-end Servers T o reserve the back-end server using EMS: 1 In the explorer tr ee, right-click the individual back-end server . 2 From the pop-up menu, click Operator Reser ve to reserve the back-end server . If the back-end server is reser ved, check the State tab to see who has reserved t[...]

  • Page 25

    Configuring Replication for the VCX Data Server 25 3 From the Master Def Site IP Address field, enter the IP Addr ess of the master definition site (usually th e region 1 primary VCX data server). 4 From the Master Site IP Address field, enter the IP Addr ess of the master site (usually the region 2 primary VCX data server). 5 From the Site ID fiel[...]

  • Page 26

    26 C HAPTER 1: 3C OM VCX IP T ELEPHONY S ERVER Deleting Replication Errors on the VCX Data Server This section provides details on how to use the VCX replication err or deletion script. Replication errors oc cassionally need to b e deleted, for instance, before you perform an upgrade. 1 From the EMS client explorer tree, for the VCX data server you[...]

  • Page 27

    2 C ONFIGURING THE VCX D ATA S ERVER VCX Data Server Database Configuration Use EMS to edit basic information for database identification. Changing the VCX Data Server Database Name Change the da tabase name for the VCX data s erver usin g EMS: 1 From the Expl orer tab, select the VCX data server . 2 From the Properties tab , select the Database Co[...]

  • Page 28

    28 C HAPTER 2: C ONFIGURING THE VCX D ATA S ERVER Changing the VCX Data Server Database User Name Change the database user name for the VCX data server using EMS: 1 From the Explorer tab, select the VCX data server . 2 From the Properties tab, selec t the Database Configuration tab. 3 In the UserName column, double-click the associated field and en[...]

  • Page 29

    Configuring the VCX Data Serve r Client Activity Interval 29 Configuring the VCX Data Server Client Activity Interval Configure the client activity interval for the VCX data server using EMS: 1 From the Expl orer tab, select the VCX data server . 2 From the Properties tab , select the BES Common Configuration tab. 3 Double-click the ClientActivityI[...]

  • Page 30

    30 C HAPTER 2: C ONFIGURING THE VCX D ATA S ERVER Enabling VCX Data Server Packet Tr a c i n g Server packet tracing is en abled by default. Enable packet tracing for VCX data server using EMS: 1 From the Explorer tab, select the VCX data server . 2 From the Properties tab, selec t the BES Common Configuration tab. 3 Double-click the PacketT racing[...]

  • Page 31

    VCX Data Server Configuration Tab Descriptions 31 BES Common Configuration Use the BES Common Configuratio n tab to enable packet tracing fo r the VCX data server . BES Common Statistics Use the BES Common Statistics tab to view common statistics for the VCX data server . Ta b l e 6 BES Common Configuration T ab Attribute Descr iption Settings Clie[...]

  • Page 32

    32 C HAPTER 2: C ONFIGURING THE VCX D ATA S ERVER Flow Contr ol Configuration Use the Flow Control Configuration tab to view basic statistics for the VCX data server . Identification Use the Identification tab to view basic statistics for the VCX data server . State Use the State tab to view basic statistics for the VCX d ata serv er . Ta b l e 8 S[...]

  • Page 33

    VCX Data Server Maintenance 33 VCX Data Server Maintenance This section provides maintenance task s that are specific to just the VCX data server . Restarting the VCX Data Server T o restart the VCX data server: 1 From the EMS explor er tr ee, navigate to the 3Com VCX Data Server . 2 Right-click the VCX data server and select Maintenance and then c[...]

  • Page 34

    34 C HAPTER 2: C ONFIGURING THE VCX D ATA S ERVER V erifying the VCX Data Server State T o verify the state of the VCX data server using EMS: 1 Login to EMS. 2 Navigate to the VCX data server . 3 The state icon light that ap pears next to the 3COM VCX Data Ser ver identifies these st ates: ■ green — it is running ■ yellow – transitioning to[...]

  • Page 35

    3 C ONFIGURING THE XML A CCOUNTING S ERVER Configuring the Client Activity Interval Configure the client activity interval for the accounting server using either the server configuration fi le (acctcon fig.xml) or Enterp r ise Management Suite. T o config ure the client activity inte rval for the accounting server using EMS: 1 From the Expl orer ta[...]

  • Page 36

    36 C HAPTER 3: C ONFIGURING THE XML A CCOUNTING S ERVER Configuring the Logging Level T o configure the logging level for the accounting server using EMS: 1 From the Explorer tab, select the accounting server . 2 From the Properties tab, selec t the BES Common Configuration tab. 3 Double-click the LogLevel field and enter the logging level. The def[...]

  • Page 37

    Enabling Packet Tracing 37 Enabling Packet Tr a c i n g T o enable packet tracing for the accounting ser ver using EMS: 1 From the Expl orer tab, select the accounting server . 2 From the Properties tab , select the BES Common Configuration tab. 3 Double-click the PacketT racing field and select enable from the dr op-down list. 4 Click Save all . C[...]

  • Page 38

    38 C HAPTER 3: C ONFIGURING THE XML A CCOUNTING S ERVER XML Accounting Server Configuration T ab Descriptions Enterprise Management Suite (EMS) co ntains several common configuration tabs. Most of these configurables must be set to their initial, default configuration. T ab Location These tabs are available for the accounting server . T o access th[...]

  • Page 39

    XML Accounting Server Configuration Tab Descriptions 39 BES Common Configuration Use the BES Common Configuratio n tab to enable packet tracing fo r the accounting server . BES Common Statistics Use the BES Common Statistics tab to view common statistics for the accounting server . T able 13 BES Common Configuration T ab Attribute Descr iption Sett[...]

  • Page 40

    40 C HAPTER 3: C ONFIGURING THE XML A CCOUNTING S ERVER Flow Contr ol Configuration Use the Flow Control Configuration tab to view basic statistics for the accounting server . Identification Use the Identification tab to view basic statistics for the accounting server . T able 15 State T ab Attribute Description Settings Active Status Indicates the[...]

  • Page 41

    Accounting Server Maintenance 41 State Use the State tab to view basic statistics for the accounting server . Accounting Server Maintenance This section provides maintenance ta sks that are specific to just the accounting server . Restarting the Accounting Server T o restart the accounting server: 1 From the EMS explor er tr ee, navigate to the 3Co[...]

  • Page 42

    42 C HAPTER 3: C ONFIGURING THE XML A CCOUNTING S ERVER V erifying the Accounting Server State T o verify the stat e of the accounting server using EMS: 1 Login to EMS. 2 Navigate to the accountin g server . 3 The status indicator light that ap pears next to the 3COM XML Accounting Ser ver identifies these states: ■ green — it is running ■ re[...]

  • Page 43

    4 C ONFIGURING THE C ALL P RO C E S S O R Configuring Call Control This section provides information on how to configure the Call Control Plugin (CcCfg). T o config ure the Call Contr ol Plug in using EMS: 1 Log into EMS. 2 From the Expl orer tab, navigate to the 3Com Sip Call Processor . 3 From the Properties tab, click Configuration . 4 Double-cl[...]

  • Page 44

    44 C HAPTER 4: C ONFIGURING THE C ALL P ROCESSOR 5 Click Save All . Configuring T rusted Endpoints This section provides information on how to add, edit, and delete trusted endpoints for a Call Processor . T rusted endpoint do not need to have a port specified. An IP address, if pr esent in the trusted endpoint list, is trusted independentl y of th[...]

  • Page 45

    Configuring Trusted Endpoints 45 6 From the IpAddress field, enter an IP address that you want to make a trusted endpoint. 7 T o specif y a range of trusted endpoints use the Netm ask field, otherwise, leave it bl ank. Fr om the Netm ask field, enter an IP addr ess for a range of trusted endpoints. 8 Click OK . 9 The IP Address is added and is list[...]

  • Page 46

    46 C HAPTER 4: C ONFIGURING THE C ALL P ROCESSOR V erifying Call Processor V ersion T o verify what the Call Processor version is using EMS: 1 Log into EMS. 2 From the Explorer tab, navigate to the 3Com Sip Call Processor . 3 From the Properties tab, click Identification . 4 From the Ve r s i o n field, the Call Processor version is listed. Call Pr[...]

  • Page 47

    Configuring the Back-end Servers 47 Configuring the Back-end Servers This section provides information on how to add and delete accounting servers, authentication servers, directory server s, and VCX data servers. In VCX 6.0, the authentication and director y servers were co mbined to become the VCX data server . Adding Accounting Servers T o ad d [...]

  • Page 48

    48 C HAPTER 4: C ONFIGURING THE C ALL P ROCESSOR 5 High-light what you want to edit. 6 T ype in the new IP address. 7 Click in a differ ent field to activate the Save all button. 8 Click Save all . The new IP Addr ess is added and is listed in the AcctServerIpAddress column of EMS. Removing Accounting Servers T o remove an accounting server through[...]

  • Page 49

    Configuring the Back-end Servers 49 6 Click OK . The authenticatio n server is added to the Aut hentication Ser ver tab. Editing Authentication Server IP A ddres ses T o ed it an authentication server IP address for the Call Processor using EMS: 1 Log into EMS. 2 From the Expl orer tab, navigate to the 3Com Sip Call Processor . 3 From the Propertie[...]

  • Page 50

    50 C HAPTER 4: C ONFIGURING THE C ALL P ROCESSOR Adding Directo ry Servers T o ad d an directory server thr ough EMS: 1 Log into EMS. 2 From the Explorer tab, navigate to the 3Com Sip Call Processor . 3 From the Properties tab, click Directory Ser vers . 4 Click Add . The Add row to table window appears. 5 Fill in the fields according to the descri[...]

  • Page 51

    Configuring the Back-end Servers 51 Removing Directory Servers T o remove an dir ectory server through EMS: 1 Log into EMS. 2 From the Expl orer tab, navigate to the 3Com Sip Call Processor . 3 From the Properties tab, click Directory Ser vers . 4 Put cursor in the row of the dir ectory server you want to delete. 5 Click Delete . The directory serv[...]

  • Page 52

    52 C HAPTER 4: C ONFIGURING THE C ALL P ROCESSOR 3 From the Properties tab, click Data Ser vers . 4 Double-click the IP Address under the Data ServerIpAddress column you want to edit. 5 High-light what you want to edit. 6 T ype in the new IP address. 7 Click in a differ ent field to activate the Save all button. 8 Click Save all . The new IP Addr e[...]

  • Page 53

    Configuring the Back-end Servers 53 Enabling or Disabling Authentication Server T o en able or disable an authentication server: 1 Log into EMS. 2 From the Expl orer tab, navigate to the 3Com Sip Call Processor . 3 From the Properties tab, click Authentication Server Configuration. 4 From the UseAutheticationServerAdmin row , double-click the field[...]

  • Page 54

    54 C HAPTER 4: C ONFIGURING THE C ALL P ROCESSOR Monitoring Call Statistics Y ou can verif y the number of active calls, attempted calls, successfully connected calls, and unsuccessful ca lls using EMS. T o monitor call statistics for the call processor: 1 Log into EMS. 2 From the Explorer tab, navigate to the 3Com Sip Call Processor . 3 From the P[...]

  • Page 55

    Call Processor Maintenance 55 Call Processor Maintenance This section provides maintenance task s that are specific to just the call processor . Restarting the Call Proc essor T o restart the Call Processor: 1 From the EMS explor er tr ee, navigate to the 3Com Sip Call Processor . 2 Right-click the Call Pr ocessor and select Maintenance and then cl[...]

  • Page 56

    56 C HAPTER 4: C ONFIGURING THE C ALL P ROCESSOR V erifying the Call Processor State T o verify the state of the Call Processor using EMS: 1 Login to EMS. 2 Navigate to the Call Processor . 3 The status indicator light that appears next to the 3COM Sip Call Processor identifies the se states: ■ green — it is running ■ red — it is down[...]

  • Page 57

    5 C ONFIGURING THE IP M ESSAGING S YSTEM V erifying State of an IP Messaging Server Use the State tab to view basic statistics for the IP Messaging server . 1 Log into EMS. 2 From the Expl orer tab, navigate to the 3COM IP Messaging System . 3 From the Properties tab, click State. 4 For a description of each field, see T able 26. T able 26 IP Messa[...]

  • Page 58

    58 C HAPTER 5: C ONFIGURING THE IP M ESSAGING S YSTEM IP Messaging Server Identification T ab Use the Identi fication tab to view basic statisti cs for the IP Messaging server such as the software version. 1 Log into EMS. 2 From the Explorer tab, navigate to the IP Messaging System . 3 From the Properties tab, click Identification. 4 For a descript[...]

  • Page 59

    Verifying Connection to Call Builder Interface 59 V erifying Connection to Call Builder Interface T o verify if the IP Messaging Serv er is connected to the call builder interface (CBI) : 1 Log into EMS. 2 From the Expl orer tab, navigate to the IP Messaging System . 3 From the Properties tab, click Status. 4 The Application Status field, should sh[...]

  • Page 60

    60 C HAPTER 5: C ONFIGURING THE IP M ESSAGING S YSTEM Configuring Dialing Domain of IP Messaging Server The dialing domain is used as p art of a SIP phone number and helps determines how to route the call. T o config ure the dialing domain: 1 Log into EMS. 2 From the Explorer tab, navigate to the IP Messaging System . 3 From the Properties tab, cli[...]

  • Page 61

    IP Messaging Server Maintenance 61 6 Click Save All . Configuring the Signaling Server This section provides instructions on how to configure the VCX data server IP address and port number . T o conf igure VCX data server IP addr ess and port number associated with the call builder: 1 Log into EMS. 2 From the Expl orer tab, navigate to the IP Messa[...]

  • Page 62

    62 C HAPTER 5: C ONFIGURING THE IP M ESSAGING S YSTEM T o stop the IP Messaging server: 1 From the EMS explor er tr ee, navigate to the 3Com IP Messaging System . 2 Right-click the IP Me ssaging server , select Maintenance , and then click Graceful Shu tdown . Stopping the IP Messaging Server Har d When an IP Messaging server is stoppe d hard, all [...]

  • Page 63

    6 C ONFIGURING THE SIP P HONE D OWNLOADER This chapter describes how to c onfigur e the SIP phone downloader . The SIP downloader is initially configured through the installation scripts. Use this chapter to ed it any SIP downloader information. Configuring the SIP Phone Downloader Use this section to configure the SIP phone down loader . The Local[...]

  • Page 64

    64 C HAPTER 6: C ONFIGURING THE SIP P HONE D OWNLOADER ifconfig -a 1 Launch EMS and discover t he server that the SIP Phone Downloader is installed on. The navigation tr ee looks similar to Figur e 1. Figure 1 SIP Phone Downloader Configuration T ab 2 Click 3COM Application Downloade r . 3 From the Properties tabs, click Configuration . 4 Set the f[...]

  • Page 65

    Device Mapping 65 Device Mapping Th e SIP Phone Downloader applicat ion comes with two images: ndset_boot_19 and nbset _19, and the boot version is a508. All images need to be stor ed in the $HOME/sipdl/images. T o config ure the device mapping: 1 Launch EMS and discover t he server that the SIP Phone Do wnloader is installed on. The navigation tre[...]

  • Page 66

    66 C HAPTER 6: C ONFIGURING THE SIP P HONE D OWNLOADER SIP Phone Downloader Maintenance This section provides maintenance ta sks that are specific to just the application downloader . Restarting the Application Download er T o restart the application downloade r: 1 From the EMS explor er tr ee, navigate to the 3Com Ap plication Downloader . 2 Right[...]

  • Page 67

    7 C ONFIGURING THE C OMMON A GENT The Common Agent is re ferred to as the SNMP Agent in EMS. V erifying State of the Common Agent Use the State tab to view basic statistics for the common agent. 1 Log into EMS. 2 From the Expl orer tab, navigate to the 3COM SNMP Agent . 3 From the Properties tab, click State. 4 For a description of each field, see [...]

  • Page 68

    68 C HAPTER 7: C ONFIGURING THE C OMMON A GENT V erifying Common Agent Softwar e Ve r s i o n T o verify what the common agent version is: 1 Log into EMS. 2 From the Explorer tab, navigate to the 3COM SNMP Agent . 3 From the Properties tab, click Identification . 4 From the Ve r s i o n field, the SNMP agent version is listed. Common Agent Identifi[...]

  • Page 69

    Enabling Back-end Server Traps 69 Enabling Back-end Server T raps Back-end server traps can be enable d and disabled at the 3COM SNMP Agent level. Alarm notification re quir es two com ponents: a device (the 3Com VCX IP T elephony Server) to send traps and a device (an alarm server) to receive them and alert the ne twork manager . T raps are sen t [...]

  • Page 70

    70 C HAPTER 7: C ONFIGURING THE C OMMON A GENT Figure 3 Enabling Back-end Server T raps 4 Enable and disable SNMP traps acco rding to your customized needs. 5 Click Save all . 6 Back up the serve r configurat ion. Receiving T raps T o start an d stop receiving SNMP traps: 1 From the Explorer tab, right-click 3Com VCX IP T elephony Ser ver . 2 From [...]

  • Page 71

    Common Agent Maintenance 71 Common Agent Maintenance This section provides maintenance ta sks that are specific to just the Common Agent. Restarting the Common Agent T o restart the Common Agent: 1 From the EMS explor er tr ee, navigate to the 3Com SNMP Agent . 2 Right-click the SNMP Agent and select Mainte nance and th en click Hard Restart . V er[...]

  • Page 72

    72 C HAPTER 7: C ONFIGURING THE C OMMON A GENT[...]

  • Page 73

    8 C ONFIGURING THE OS E NTITY The 3Com Convergence Applications Suite is build on 3Com Linux. This chapter pr ovides details on how to verify the O/S version a server is built on and whether or no t it is operational. V erifying State of the O/S Use the State tab to view basic statistics for the operating system. 1 Log into EMS. 2 From the Expl ore[...]

  • Page 74

    74 C HAPTER 8: C ONFIGURING THE OS E NTITY V erifying O/S Softwar e V ersion T o verify what the operating system version is: 1 Log into EMS. 2 From the Explorer tab, navigate to the UNIX OS Entity . 3 From the Properties tab, click Identification . 4 From the Ve r s i o n field, the O/S version is listed. O/S Identification Ta b Use the Identifica[...]

  • Page 75

    O/S Entity Maintenance 75 O/S Entity Maintenance This section provides maintenance task s that are specific to just the O/S Entity . Gracefully Restarting the O/S Entity T o grac efully restart the O/S Entity: 1 From the EMS explor er tr ee, navigate to the UNIX O S Entity . 2 Right-click the O/S Entity and select Maintenan ce and then click Hard R[...]

  • Page 76

    76 C HAPTER 8: C ONFIGURING THE OS E NTITY[...]

  • Page 77

    9 U PGRADING VCX S YSTEMS AND C OMPONENTS This chapter pr ovides details on how to r emotely upgrade your VCX systems and/or components using EMS. The following configurations and/or components can be upgraded using EMS: ■ Upgrading a Multiple Site Configuration from 6.0.x to 6.0.y ■ Upgrading the VCX IP T elephony Software ■ Upgrading the IP[...]

  • Page 78

    78 C HAPTER 9: U PGRADING VCX S YSTEMS AND C OMPONENTS ■ Fourth, upgrade the branch offices, starting with any that ar e hosted by the primary regional office. Upgrading a Multiple Site Configuration Use this section to upgrade a two region office configuration where the regional offices use glob al messaging and the branch offices use local mess[...]

  • Page 79

    Upgrading a Multiple Site Configuration from 6.0.x to 6.0.y 79 5 Upgrade the region 1 VCX data server . a From the EMS client explor er tr ee , for the region 1 VCX data server , click 3Com VCX IP T elephony Server . b From the right-hand of the pane, click the Planned Up grades tab. For each of these fields, the default setting is None Plann ed . [...]

  • Page 80

    80 C HAPTER 9: U PGRADING VCX S YSTEMS AND C OMPONENTS T o ver ify the version numbers of th e newly installed so ftware, click the each component fr om the explor er tre e and click the Identificat ion tab. j Click Refresh all to confirm that the latest software has been installed. 6 Stop the region 1 VCX data server befor e upgrading the region 2[...]

  • Page 81

    Upgrading a Multiple Site Configuration from 6.0.x to 6.0.y 81 f Right-click 3Com VCX IP T elephony Server , and select Database Upgrade , and then click Upgrade Database Schema . 11 Upgrade the region 1 VCX data server database on r egion 2. a From the EMS client explor er tr ee , for the region 2 VCX data server , click 3Com VCX IP T elephony Ser[...]

  • Page 82

    82 C HAPTER 9: U PGRADING VCX S YSTEMS AND C OMPONENTS e From the Site ID field, enter the site ID of the Region 1 VCX data server . f Click Save All . g Right-click 3Com VCX IP T elephony Ser ver , select Database Replication, and then click Setup Database Replication. 14 Start the Region 1 VCX da ta server . This cannot be done until the replicat[...]

  • Page 83

    Upgrading a Multiple Site Configuration from 6.0.x to 6.0.y 83 17 Shut down the seco ndary IP Messaging server . a From the EMS client explor er tr ee , for the secondary IP Messaging server , click 3Com VCX IP T elephony Ser ver . b Expand 3Com VCX IP T elephony Serv er , and click 3Com IP Messaging System. c Right-click 3Com IP Messaging System, [...]

  • Page 84

    84 C HAPTER 9: U PGRADING VCX S YSTEMS AND C OMPONENTS a From the EMS client explor er tree, for the primary IP Messaging server , click 3Com VCX IP T elephony Server . b Expand 3Com VCX IP T elephony Serv er , and click 3Com IP Messaging System. c Right-click 3Com IP Messaging System, select Mainte nance, and then click Graceful Shutdown. 20 Upgra[...]

  • Page 85

    Upgrading a Multiple Site Configuration from 6.0.x to 6.0.y 85 b Expand 3Com VCX IP T elephony Serv er , and click 3Com IP Messaging System. c Right-click 3Com IP Messaging System, select Maintenance, and then click Graceful Restart . 22 Upgrade the primary VCX call processing server . a From the EMS client explor er tree, for the primary VCX call [...]

  • Page 86

    86 C HAPTER 9: U PGRADING VCX S YSTEMS AND C OMPONENTS b In the ri ght-hand pane, clic k the Planned Upgrades tab. c Double-click the Planned System Upgrade field an d click the vcx-callserver -<version>.tar file from the drop-down menu. d Click Save all to commit the tar file to the database. Once an upgrade tar fi le has been selected, th e[...]

  • Page 87

    Upgrading a Multiple Site Configuration from 6.0.x to 6.0.y 87 e T o transfer the tar file to the server , from the 3Com VCX IP T e lephony Ser ver right-click menu, select T ran sfer Upgrade Images, and then click T ran sfer System Upgrade File . f These options are only available if a file has been selected for upgrade. The file is trasferred to [...]

  • Page 88

    88 C HAPTER 9: U PGRADING VCX S YSTEMS AND C OMPONENTS e T o transfer the tar file to the server , from the 3Com VCX IP T elephony Ser ver right-click menu, select T ran sfer Upgrade Images, and then click T rans fer System Upgrade File . f These options are only available if a file has been selected for upgrade. The file is trasferred to the serve[...]

  • Page 89

    Upgrading a Multiple Site Configuration from 6.0.x to 6.0.y 89 f These options are only available if a file has been selected for upgrade. The file is trasferred to the server using the SF TP credentials in the SSH/SF TP Settings tab. 3Com recommends not changing the SF TP username and password. Next the upgrade tar file needs to be installed, whic[...]

  • Page 90

    90 C HAPTER 9: U PGRADING VCX S YSTEMS AND C OMPONENTS Upgrading the VCX IP T elephony Software EMS provides support for remote so ftware upgrades of VCX IP T elephony software. The software up grade package is pr ovided by 3Com or your authorized 3Com reseller an d must be installed using the following sequence of steps. 1 The software (relevant t[...]

  • Page 91

    Upgrading the VCX IP Telephony Software 91 9 Switch the software version for the VCX system software. A switchover needs to be performed before the new version will take effect. 10 T o switchover the VCX system software, fr om the 3Com VCX IP T elephony Ser ver right-click menu, click Install Upgrade Images and then click Switchover V ersion . The [...]

  • Page 92

    92 C HAPTER 9: U PGRADING VCX S YSTEMS AND C OMPONENTS Uploading Music on Hold Files This section provides information on ho w to remotely upload Music on Hold files using EMS. The following sequen ce of steps mu st be followed in o rder to upload and activate a Music on Hold file for a IP T elephony server with IP Messaging present: 1 Copy the Mus[...]

  • Page 93

    Upgrading the IP Messaging Software 93 Upgrading the IP Messaging Software EMS provides support for remote software upgrades of the IP Messaging software. The software up grade package is pr ovided by 3Com or your authorized 3Com reseller an d must be installed u sing the following sequence of steps. 1 The upgrade software (relevant tar file) MUST [...]

  • Page 94

    94 C HAPTER 9: U PGRADING VCX S YSTEMS AND C OMPONENTS Upgrading the SIP Phone Downloader and Boot File Software EMS provides support for remote so ftware upgrades of the 3Com phone software. The software up grade packages are pr ovided by 3Com or your authorized 3Com reseller an d must be installed using the following sequence of steps. 1 The soft[...]

  • Page 95

    Upgrading the SIP Phone Downlo ader a nd Boot File Software 95 SSH/SF TP Settings tab. 3Com recommends not changing the SF TP username and password. Now the upgrade file needs to be insta lled, which is the last step befor e the new version become active. 7 T o install the upgrade file to the server , from the 3Com VCX IP T elephony Ser ver right-c[...]

  • Page 96

    96 C HAPTER 9: U PGRADING VCX S YSTEMS AND C OMPONENTS[...]

  • Page 97

    Numerics 97 I NDEX Numerics 3Q refer to 3Queue 3Queue protocol configuration 30 , 38 A Accounting Server Activity , Monitoring 23 Rediscovering 23 Activity , Monito ring Accounting Server 23 authentication server rediscovering 13 reserving in EMS 23 unreserving in EMS 23 B back-end server common configu ration 31 , 39 common statistics 31 , 39 enab[...]

  • Page 98

    98 I NDEX rese rv in g authentication server in EMS 23 restoring, Solaris server configuration 15 S saving, Solaris server configuration 14 selecting plan ned CFM file 16 setting saved configuration as basel ine 14 Solaris server configuration rest or ing 15 saving 14 state 32 , 41 statistics, back-end server common 31 , 39 T tabs EMS configuration[...]