Aastra Telecom 4223 manual

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EN/LZTBS 102 1950 R81A © Aastra T elecom Sweden AB 2008. All rights reserved.[...]

3 MD Evolution – Dialog 4223 Professional Ta b l e o f C o n t e n t s T able of Contents Wel come ............ ....................... ...................... . 5 Important User Information ................ ............... 7 Intr oduction to Y our Extension ......................... . 8 Operations for Incoming Calls .............. .......... 16 O[...]

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5 MD Evolution – Dialog 4223 Professional Welc ome We l c o m e Welcome to the User’s Guide for the Dialog 4223 Professional telephone used with the MD Evolut ion communication system. This includes the MD Evolution M, MD Evolution XL, MDE Mi and MDE Xli models. The features described in this guid e relate to version R8.0A or later of the MD Ev[...]

Welc ome MD Evolution – Dialog 4223 Professional 6 Copyright All rights reserved. No parts of th is publication ma y be reproduced, stored in retrieval systems, or tr ansmitted in any form or by any means, electronic, mechanical, photocopying, recor d ing or otherwise, without prior written pe rmission of the publisher exc ept in accordance with [...]

7 MD Evolution – Dialog 4223 Professional Important User I nformation Important User Information Safety instructions Save these instructions. Read these safety instructi ons before use! Note: When using your telephone or connected eq uipment, the following basic safety precautions should always be followed to reduce risk of fi re, electrical shoc[...]

Introduct ion to Y our Extension MD Evolution – Dialog 4223 Professional 8 Intr oduction to Y our Extension Dialog 4223 Exte nsion Features 1D i s p l a y Y our extension features a screen wi th thr ee 40-character lines. See also the “ Display Information ” section. 2 Dynamic Function Keys Dynamic functions are services that are accessible d[...]

9 MD Evolution – Dialog 4223 Professional Introd uction to Y our Ext ension >> 3 >> or Next Key This fixed function key allows you to scroll through the dynamic functions displayed 4 at a time on the last line of your extension’s screen. When there ar e more than 4 services available, the < and > signs are displayed at each en[...]

Introduct ion to Y our Extension MD Evolution – Dialog 4223 Professional 10 Í 10 Headset Key Pressing this key toggles between the handset calling mode and headset operation. There is a headse t jack on the unde rside of your extension. See also the “ Y our Extension’s Ac cessories ” section. ì 11 V olume Control Keys During a call, these[...]

11 MD Evolution – Dialog 4223 Professional Introd uction to Y our Ext ension Extension LEDs Most of your telephone’ s fixed function keys, and line keys feature an LED. This is also true of the repertory keys on any additional satellite panels that may be associated with your extension. Each LED indicates the status of a current call or the sta[...]

Introduct ion to Y our Extension MD Evolution – Dialog 4223 Professional 12 Display Information The step-by-step instru ctions displayed on your extension’s screen explain how to use your telephone. When your extension is inactive, th e date and time are displayed on the screen’s uppermost line. The mi ddle line displays th e number of partie[...]

13 MD Evolution – Dialog 4223 Professional Introd uction to Y our Ext ension CONGESTED The line you are calling is congested, therefore it is not possib le to place your call on camp-on. Invalid numbe r The number d ialled is in valid. End of call The party you call ed has ended thi s call. When a service is either activated or deactiva ted, the [...]

Introduct ion to Y our Extension MD Evolution – Dialog 4223 Professional 14 T ones, V oice Announ cements, and Ring To n e s Over and above visual informatio n displayed on your extension’s screen and LE Ds, there are als o various tones, voice announcements and ring tones that sign al the status of your extension, or cert ain associated servic[...]

15 MD Evolution – Dialog 4223 Professional Introd uction to Y our Ext ension The voice announcements (or voice guides) are normally provided under the following conditions: Y our extension also offers a select ion of 10 diffe rent ring melodies and 10 different ring vo lume levels. See the “ Programming Y our Extension ” section. This ring is[...]

Operations for Inco ming Calls MD Evolution – Dialog 4223 Professional 16 Operations for Incoming Calls Receiving an Internal Call Y ou are informed that there is inte r nal incoming call by t he inter nal ring signal for your extension, and the flashing LED associated with the line on which the call is presented. The name and numb er of the inte[...]

17 MD Evolution – Dialog 4223 Professional Operations for Incoming Calls Answering a Call T o take an incoming call: u Lift the handset. Y ou may now communicate with the caller through your extension’s hand set. Or , for handsfree mode: L1 Ö Ô Pr ess the line key wher e the call is pr esented, without lift ing the handset. Y ou may now commu[...]

Operations for Inco ming Calls MD Evolution – Dialog 4223 Professional 18 When a new call comes in, the identity of your new calling party will also be displayed on the first li ne of your extension’s scr een, instead of the date and time. T o answer this new call: L2 Ö Ô Pr ess the flashing line ke y . Y our first caller’s c all is automat[...]

19 MD Evolution – Dialog 4223 Professional Operations for Incoming Calls Call Pick-Up When your extension is idle, you may also answer a call that is ringing for another extension, with out having to change extensio ns. T o do this, after l ifting the hand set or in handsfree mode: PICKUP Press the dyna mic function key shown on the left. STATION[...]

Operations for Inco ming Calls MD Evolution – Dialog 4223 Professional 20 STATION NO z Next, dial the e xtension number that is ringing. The inf ormation conc er ning the c a ll that you are picking up is presented to you, and the cal l begins to ring on y our extension. L1 Ö Ô Pr ess the flashing line ke y corresp onding to pick up the call. Y[...]

21 MD Evolution – Dialog 4223 Professional Operations for Outgoing Cal ls Operations for Outgoing Calls Manually Dialling a Call The first way to place inter nal and ex ter nal calls is to manually dial the number to be called. T o do so: u Lift the handset. Then, fo r an internal cal l: STATION NO z Dial the internal exte nsion number to contact[...]

Operations for Out going Calls MD Evolution – Dialog 4223 Professional 22 Calling with A bbreviated Dialling (Speed Dialling) Y ou may also place your exte rnal calls more quickly by using the abbreviated dialling (sp eed dialling) service. This enables you to contact your exter nal parties using shorter numbers than the norm, us ually just 3 or [...]

23 MD Evolution – Dialog 4223 Professional Operations for Outgoing Cal ls Placing a Call Using Programmable Line or Repertory Keys Another option for quickly processing your outgoing calls to favoured parties is to save their numbers under one of your extension’s pro- grammable line keys, or under one of the repertory keys available on one or s[...]

Operations for Out going Calls MD Evolution – Dialog 4223 Professional 24 Last External Number Redial When you place an external call, th e system automatically saves the number dialled, enabling it to be au tomatically redialle d, if necess ary . This is true whether or not your ex ter nal call is successfully connected. Moreover , the last numb[...]

25 MD Evolution – Dialog 4223 Professional Operations for Outgoing Cal ls Monitoring Y our Inter nal Calls and Subsequent Services When you establish an interna l call, your extension displays your party ’s status as o ne of the following: FREE • The party you are calling is free. RING • The party you are calling is already being rung by a [...]

Operations for Out going Calls MD Evolution – Dialog 4223 Professional 26 Automatic Call-Back on Busy Condition When placing a call to an internal party whose ex tension is busy and you would rat her not wait, y o u may activate the automatic call- back on busy condition for the called extension. This if valid regardless of your ca lled party ’[...]

27 MD Evolution – Dialog 4223 Professional Operations for Outgoing Cal ls Automatic Call-Back on No-Answer Condition When placing a call to an inter nal party whose extension is “FREE”, but your call remains unanswered, you may activate the automatic call-back on no-answer condition for the called exte nsion. T o do so: CALL_BACK Press the dy[...]

Operations for Out going Calls MD Evolution – Dialog 4223 Professional 28 V oice Paging over a Free Extension’s Loudspeaker When you call an intern al extension that is “FREE”, but does not answer , you may broadcast a voice page on your called extension’s lo udspeaker . This allows you to transmit a message on the extension’s loud- spe[...]

29 MD Evolution – Dialog 4223 Professional Operations for Outgoing Cal ls Call with T e mporary Protection When you place either an internal or external call that you deem particularly important, you may choose to activate phonic protection. V alid on a call by call basis, this protection ensures that you will not be disturbed by the signal that [...]

Operations for Out going Calls MD Evolution – Dialog 4223 Professional 30 Call in Substitution or with Signatur e Y ou can also place an external ca ll in substitution or with signat ure. This concerns t he exceptional use of a third party set that is NOT an IP H.323 Dialog 4425 or Dialog 4422, to place an exter nal call, just as if you were usin[...]

31 MD Evolution – Dialog 4223 Professional Operations for Outgoing Cal ls Y ou may now proceed with placing yo ur external call in substitution from the pr evious extension. After lifting the handset or in handsfr ee mode: NO TO CALL z Simply dial the des ired external number . Y ou may do so according to any of the methods available for dialling[...]

Operations for Out going Calls MD Evolution – Dialog 4223 Professional 32 Once you have finished: STOP Press the dynamic functi on key sh own on th e left to deactiva te the service. Y ou wi ll then return to normal communication. When applicable, the number you subsequently dial is aga in interpreted by your facility , just as with ot her servic[...]

33 MD Evolution – Dialog 4223 Professional Operations for Outgoing Cal ls Discrimination and Routing of External Calls Usually , you have access rights to the public network and all private networks to which your facility is connected. Y ou also usually have the authorisation to dial any type of external number , most particularly a public number[...]

Operations duri ng a Call MD Evolution – Dialog 4223 Professional 34 Operations during a Call When a call is established, your extension offers you the option of alternating between th e handset only and ha ndsfree modes, and between group listening and mute modes. Y ou may also cont rol the listening volume for your extension’s handset or loud[...]

35 MD Evolution – Dialog 4223 Professional Operations during a Call T o deactivate the loudspeaker funct ion: Â Simply press this key once again. The LED associated with this key is unlit, and your conversation once again continues normally in hand set mode only after 5 seconds (see details below). Changing from Handset to Handsfr ee Mode When y[...]

Operations duri ng a Call MD Evolution – Dialog 4223 Professional 36 Muting during a Conversation When you participate in an incoming or outgoing conversa tion using handsfree mode, you may a ctivate the mut e function for y our ex- tension, preventing your party fr om hearing what you say . T o do so: É Press this key to acti vate the mute mode[...]

37 MD Evolution – Dialog 4223 Professional Operations during a Call Enquiry Call during a Conversation Perhaps during a conversation with a first party , you wish to consult another internal o r external party . Y our extensions of fers you the enquiry call service, which consists of placing your first caller on hold, then calling the new desired[...]

Operations duri ng a Call MD Evolution – Dialog 4223 Professional 38 Supposing that your first call is an inter nal call, you also have the same services available to you fo r placing the second enquiry call (depending on the second party ’s status), as you would during a single ca ll (see also “ Op erations for Outgoing Calls ”). Thus, you[...]

39 MD Evolution – Dialog 4223 Professional Operations during a Call T o return to your second conversation: L2 Ö Ô Pr ess the s econd line key that is fla shing rapidly. Y ou are now transferred once agai n to the second call, and can repeat this process as many times as desired. í Or , press the “C” key if you wish to end the conversation[...]

Operations duri ng a Call MD Evolution – Dialog 4223 Professional 40 In every case, the procedure is the same: Transfer Pr ess the T ransfer key to transfer t he call in handsfre e mode. d Or , simply replace the handse t when in handset mode. In either case, the call is transf erred, and the two parties d isappear from your extension. Notes: If [...]

41 MD Evolution – Dialog 4223 Professional Operations during a Call Next, you may repeat the entire enqu iry and confer ence call procedur e to include anot her participant in the conference call. A conference call can include up to 4 participants. T o do so: L2 Õ Ô First press the line key correspon ding to the current confer ence call (“Lx?[...]

Operations duri ng a Call MD Evolution – Dialog 4223 Professional 42 Call Hold When you ar e carrying o n a sing le conversation, you may also temporarily place the current call on hold, in order to carry out a non-telephone r elated task. T o do so: L1 Õ Ô Pr ess the l ine key corresponding to the current call. The LED associated with this lin[...]

43 MD Evolution – Dialog 4223 Professional Operations during a Call d or í Replace the handset, o r press th e “C” key to end this s ervice in handsfree mode. Y our extension returns to idle status. Y ou may then move about freely , then return to the parked call on any other extension. T ypically , the duration of validity is 3 minutes. If [...]

Directory , and Call List Services MD Evolution – Dialog 4223 Professional 44 Directory , and Call List Services Y our extension also offers two so phisticated services for handling your incoming and outgoing ca lls as efficiently as possible. The first service is access to the integrated dir ectory th at is available to your entire facility . Y [...]

45 MD Evolution – Dialog 4223 Professional Directo ry , and Call Li st Services NAME Press the dynamic function key shown on the left. Y ou then have a ccess to the integrated directory , and your extension prompts you to enter one or several letters on the keypad. NAME BEGIN z On your keypad, enter the first letter of the party’s name for whom[...]

Directory , and Call List Services MD Evolution – Dialog 4223 Professional 46 Call Log File With the Call log file service, yo ur extensio n automatically saves all calls that you receive, but that were not answered when you wer e absent or when your line was busy . For each call saved, the identity – name and number , if available – of the i[...]

47 MD Evolution – Dialog 4223 Professional Directo ry , and Call Li st Services Or , CALL Press the dynamic func tion key shown on the left to call the party . The caller whose identity was saved in the call log file will be auto- matically called back; the call is esta blished just as if you had manually dialled the inter nal or external party ?[...]

Call Forwar ding Services MD Evolution – Dialog 4223 Professional 48 Call Forwar ding Services Y our exte nsion also off ers you vari ous call forwarding services that enable you to direct incoming call s to another inter nal or exter nal destination, whenever y ou are absent and/or busy , tra velling, or when you simply woul d rather not be dist[...]

49 MD Evolution – Dialog 4223 Professional Call Forward ing Services It may also consist of an external number containing up to 18 digits, including the network access prefix. Th is may be an external number that is accessible throug h abbreviated dialling. Y ou may use fixed call forward define d by your system administrator . This may consist o[...]

Call Forwar ding Services MD Evolution – Dialog 4223 Professional 50 Notes: When any type of call forward is defined on your e xtension, you still have the option of placing calls and activating any type of service from your extension. When you have defined any type of call forward to an internal recipient, the latter has the option of calling yo[...]

51 MD Evolution – Dialog 4223 Professional Call Forward ing Services CALL_FWD Pr ess the dynamic function key shown on the left. The following screen is displayed when you are granted access to variable call forward programming. Press the dynamic function key th at corresponds to the desir ed type of call forward, most particularly: IMMEDIAT E T [...]

Call Forwar ding Services MD Evolution – Dialog 4223 Professional 52 í Press the C key on your extens ion to exit the pr ogramming mode. Call-Fwd Ö Ô The variable call forward that you ha ve just defined is effective imme- diately . This s tatus will cause your extension’s Call-Fwd key to flash. If you retu r n to your extension’s programm[...]

53 MD Evolution – Dialog 4223 Professional Call Forward ing Services Activating a Call Forwar d Pr e-Defined on the Call-Fwd Key Y ou may als o pre-define and assign a variable call for ward to the Call- Fwd key on your extension. See the “ Programming Y our Extension ” section. This enables you to quickly activat e o r deactivate a variable [...]

Call Forwar ding Services MD Evolution – Dialog 4223 Professional 54 Follow Me or Third Pa rty (or Remote) Call Forward Service In the event that you may have for gotten to define your variable call forward befor e leaving your extension, you may r e motely program it from any internal extension destined to be the recipient of your call forwards.[...]

55 MD Evolution – Dialog 4223 Professional Call Forward ing Services IMMEDIATE Press the dynamic function key shown on the left to defin e an immediate call forward for your extensi on. Y ou may also define any other type of variable call forward, just as you would if y ou were at your own exte nsion by selectin g one of the other dynamic functio[...]

Call Forwar ding Services MD Evolution – Dialog 4223 Professional 56 Y ou may also repeat the procedure fr om a new recipient extension, in which case, your calls would follow you as you move from office to office. Notes: The Follow me service may also be activated by dialling from any type of extension (other th an an IP H.323 extension). T o ac[...]

57 MD Evolution – Dialog 4223 Professional Call Forward ing Services ** z Dial the prefix to access the c all deflecti on service. By default, the prefix is “**”, ho wever this may have been modified by your system administrator . FWD NO z Next, dir ectly dial the intern al or exter nal number fo r the recipient of the call deflec tion. For a[...]

Call Forwar ding Services MD Evolution – Dialog 4223 Professional 58 Call Forwarding Information When you attempt to contact an inter nal party who has activated call forwarding (or after your call ha s been deflected), y ou will know this service has been activated when you hear the r e-routing on cal l forward tone. Y our extension’s screen i[...]

59 MD Evolution – Dialog 4223 Professional Message Services Message Services Y our extension also offers text messa ge services that enable you to exchange mini-messages over the ISDN netw ork with inter nal or even external parties. The available services include: • When placin g a call, you hav e the option of transferring a mini- message to [...]

Message Services MD Evolution – Dialog 4223 Professional 60 Sending a Mi ni-Message Suppose you attempt to contac t someone who either does not answer his/her extension, or whose extension is busy . Over and above the other operatio ns available to you during outgoing calls (see “ Operations for Outgo ing Calls ” section), you may also end yo[...]

61 MD Evolution – Dialog 4223 Professional Message Services d Replace the handse t. Y our extension returns to idle stat us. (This occurs automatically in handsfree mode.) Y our called party will then be able to read your message from his/ her call log file, or the equivalent. Notes: This service is not available for any interna l party who is no[...]

Message Services MD Evolution – Dialog 4223 Professional 62 Call Forward on Mini-Message or Absence As an alternative to all other availa ble variable call fo rwar ding services (see “ Call Forwarding Services ” section), you may also re-dir ect your extension to a mini-messaging or call forward on absence service. The absence message tha t y[...]

63 MD Evolution – Dialog 4223 Professional Message Services SELECT Press the dynamic func tion key shown on the left to select the mini-message on absence. ** z Complete the me ssage, replacing the “*” in the message with numbers from your ke ypad , as necessary . Once the message is selected, it needs to be complet ed with the numerical info[...]

V oice Mail Services MD Evolution – Dialog 4223 Professional 64 V oice Mail Services Depending on its configuration, your facility may ha ve an integrated voice mail system, which may or may not be associated with an automated attendant servic e. If this is the case, you then have normal access to a personal mailbox. Y ou may then program your ex[...]

65 MD Evolution – Dialog 4223 Professional V oice Mail Services Note: This is also true, of course, of all the ot her extensions in your facili ty . Everyone t hen, has the liberty of lea ving voice mail in any available indi v idual or commo n mailbox. T ypes of Individual Mailboxes Y our individual mailbox may be managed according to one of the[...]

V oice Mail Services MD Evolution – Dialog 4223 Professional 66 This may consist of a fixed ca ll forward on no-answer condition, on busy condition, or a call forward on no-answer and busy conditions that was defined by your system ad ministrator . This is applied by default whenever you do not define a variable call forward for your calls. This [...]

67 MD Evolution – Dialog 4223 Professional V oice Mail Services Y ou may personalise this greeting as you wish. Until you have personalised the greeting, the syst em will offer you this option whenever you consult your mailbox (see details to follow). A new system message then prom pts the party to leave a voice message after the “beep” (exce[...]

V oice Mail Services MD Evolution – Dialog 4223 Professional 68 External Notification of Messages Left in Y our Mailbox Y ou may also program your extension to automat ically notify you at an external number (see details to follow) whenever a new voice message is left in your mailbox. T ypically , this numbe r could be your GSM mobile phone wh en[...]

69 MD Evolution – Dialog 4223 Professional V oice Mail Services In either case, a system message wi ll prompt you to enter you r user password. PASSWORD z Enter your user password. By default, your user password is “1234”, however you may have modified it. See also the “ Programming Y our Ext ension ” section. Y ou are now connect ed to y[...]

V oice Mail Services MD Evolution – Dialog 4223 Professional 70 As with internal consultation, a system message prompts you to enter your user password. PASSWORD z Enter your user password. By default, your user password is “1234”, however you may have modified it. See also the “ Programming Y our Ext ension ” section. Y ou are now connec[...]

71 MD Evolution – Dialog 4223 Professional V oice Mail Services The voice mail system distinguis hes ne w messages that have not been heard from those that have alr eady been heard and that were subsequently automatical ly archived, unless you specifically erased them. These are or ganised into two dist inct lists, where each type of message is s[...]

V oice Mail Services MD Evolution – Dialog 4223 Professional 72 Y ou may also request the date and time stamping for the message to which you are currently listening. T o do s o: 7 z Dial “7” to obtain the date and tim e stamping for the current message. Depending on whether the message wa s left on that same day , or a previous day , the day[...]

73 MD Evolution – Dialog 4223 Professional V oice Mail Services Automatic Call-Back to the Party Who Left a Message When you are consulting a voice me ssage, you also have the option of automatically callin g the number that the system automatically saved when the caller left the message. This may consist of an internal or extern al calling party[...]

V oice Mail Services MD Evolution – Dialog 4223 Professional 74 Personalisation Services for your Mailbox Whether yo u consult your v oice mail from your own extension, a third party set, or from an external network, once you are connected to your mailbox’s consultation menu, the services offered to you for personalising your mailbox are always[...]

75 MD Evolution – Dialog 4223 Professional V oice Mail Services A new menu is therefore played, which pr ompts you to: • Dial “1” to hear the number currently saved for your personal assistant. This information is played back for you through voice synthesis, one digit at a time. • Dial the sequence: “2 <Personal assistant number> [...]

V oice Mail Services MD Evolution – Dialog 4223 Professional 76 This is only applicab le if your facility is equipped with an automated attendant that enables the general directing of calls to be managed in lieu of your facility ’s attendants. In this case, you may usually be contacted thr ough this automa ted attendant. This service is to prev[...]

77 MD Evolution – Dialog 4223 Professional V oice Mail Services A voice message left for a group is automatically un-notif ied on your extension, as soon as you co nsult i t, just as it would for an individual message. The only particularity is that a gl obal denotification of a “common” message of this type wi ll only take place after each m[...]

V oice Mail Services MD Evolution – Dialog 4223 Professional 78 As with a message addressed to a hunt group, this message will then be distributed and notification will be sent to all of the members asso- ciated with the common mailbox for a mailing list, in usual fashion. Each member may then consult it thr ough his/her individual mailbox. This [...]

79 MD Evolution – Dialog 4223 Professional V oice Mail Services Integrated Web Server and Unified Messaging According to the configuration of your telephone facilit y , you may also have access to two PC applicat ions that offer even more user- friendly management of your integrated voice mail services. The first application, called Integrat ed W[...]

V oice Mail Services MD Evolution – Dialog 4223 Professional 80 Y ou may also use your PC to control your telephone extension to process each voice message, or even to return a call to someone who left you a voice message. Y ou then have access to all of the methods available for person- alising your use of Unified Messaging. Most notably , you m[...]

81 MD Evolution – Dialog 4223 Professional Group Serv ices Gr oup Services Most of the time, you will be work ing as a team – within a depart- ment, for example. Y our e xtension offers you differ ent additional services designed specific ally for working as a team. First of all, it provides the opti on of supervising your colleagues’ extensi[...]

Group Services MD Evolution – Dialog 4223 Professional 82 Extension Supervis ion and Associated Services As already indicated (see the “ Operations for Outgoing Calls ” section), you may also save number s for your favoured parties on any of your extension’s 4 programmable line keys, or any of the repertory keys available on one or several [...]

83 MD Evolution – Dialog 4223 Professional Group Serv ices The presentation of an incoming call for your group is therefore carried out just a s it would f or an individual call presented on your extension – see the “ Operations for Incoming Calls ” section. As a result, you have access to all the same processing services as you would for y[...]

Group Services MD Evolution – Dialog 4223 Professional 84 Simplified Call Pick-Up within a Hunt Group When you belong to one or several hunt group(s), you have access to the same call processing services for calls bound for these groups as you would for managing your personal calls. Y our extension also offers a simp lified call pick-up service w[...]

85 MD Evolution – Dialog 4223 Professional Group Serv ices In the second case: L1 Ô Press the flashing line key corre sponding to pick up the call. Notes: The simplified call pick -up de scribed above applies only if the call that is picked up is for the group involved, or a personal call for a member of the invo lved group. If several calls are[...]

Group Services MD Evolution – Dialog 4223 Professional 86 On the other hand, if your extens ion is on standb y – shown by the “disabled” status above the function key ’s label – it will then r eturn to “enabled” status within your primary group. When your extension is on stan dby within your primary group, its status is repr es ente[...]

87 MD Evolution – Dialog 4223 Professional Group Serv ices Opening/Closing a Hunt Gr oup Y ou may be designated as a supervisor for one or several hunt groups, r egardless of whether or no t yo u are a member of it (them). This is established by a right that is assigned specifically to you by your system administrator . In relation to this (these[...]

Group Services MD Evolution – Dialog 4223 Professional 88 Managing a possible variable call forward for a hunt group when it is closed is carried out according to the “Follow me” or “Third Party Call Forward” pr ocedures (see the “ Call Forwarding Services ” section). Simply dial the hunt gr oup number instead of the extension number [...]

89 MD Evolution – Dialog 4223 Professional Group Serv ices Br oadcast Groups Independent of any hunt groups to whic h you belon g, you may belong to one or several broadcast group(s); or similarly , you may have a specific right to send announcements to one or several broadcast gr oup(s ). The broadcast service is an optional service, which, when[...]

Group Services MD Evolution – Dialog 4223 Professional 90 Notes: T ypically , the time limit for this service is 20 seconds. After this time limit expire s, the se rvice is automatically ended, whether you are the requestor , or whether your extension is part of the targeted broadcast group. It is your system administra tor’s job to defi ne to [...]

91 MD Evolution – Dialog 4223 Professional Group Serv ices Notes: It is your system administrator’ s responsibility to define your personal group. Contact him/her as needed. On your Dialog 4223 extension, a call may be placed on hold by pressing the line key associated with the current call. On a DECT cordless extens ion, a call is placed on ho[...]

Group Services MD Evolution – Dialog 4223 Professional 92 Mobile Extension Service If you frequently travel outside the office, you will generally have a GSM mobile phone in addition to your Dialog 4223 Professional extension. Once again, without truly being a group service, the Mobile Extension service may be of use to you. Its purpose is t o al[...]

93 MD Evolution – Dialog 4223 Professional More Featur es of Y our Extension Mor e Features of Y our Extension Y our exte nsion may also off er you, depending on your user rights, other services that are geared toward improving your productivity , securing the use of your telephon e, or just making its use even more enjoyable. Within this context[...]

More Featur es of Y our Extension MD Evolution – Dialog 4223 Professional 94 T o lock your extension, when it is idle: Menu Press the Menu key . The following screen is displayed when you are granted access to the programming of your exten sion. LOCK Press the dynamic function key shown on the left. Y ou will receive confirmation of the activatio[...]

95 MD Evolution – Dialog 4223 Professional More Featur es of Y our Extension í Press the “C” key to end the prog ramming. If your extension was initi ally “enabled” with regar ds to the locking service – as shown above the func tion key ’s label – your extension will now return to unlocked status. Note: When your extension is lock [...]

More Featur es of Y our Extension MD Evolution – Dialog 4223 Professional 96 At the set ti me for your r eminder , your extension will automa tically ring. u or Ö Ô Lift the handset, or in handsfree mode, answer the call in the usual manner . A confirmation voice message is then heard. By default it is: “It’s time for your appoin tment”. [...]

97 MD Evolution – Dialog 4223 Professional More Featur es of Y our Extension T o activate or deactivate the br oadcast of background music on your extension, after lifti ng th e handset or in handsfree mode: MUSIC BRD z Dial the access prefix for the ba ckground music servic e. This varies from one facility to another . Y ou ma y consult the guid[...]

More Featur es of Y our Extension MD Evolution – Dialog 4223 Professional 98 Protection against Ex ternal Calls Being Re-Routed to Attendants Usually , your ext ernal calling parties can contact you from external network(s), directly through your direct calling numbers, or DID numbers (Dir ect Inward Dialling). They may also contact you through y[...]

99 MD Evolution – Dialog 4223 Professional More Featur es of Y our Extension Secret of Identity When your facility is connected to the ISDN net work, your iden tity is usually transmit ted to your external calling parties, and vice versa. According to the specific right assigned to your extension, it is possible that y our identity not be divulge[...]

More Featur es of Y our Extension MD Evolution – Dialog 4223 Professional 100 Conversation Recor d ing If your telephone system is equipp ed with “Integrated V oice Mail”, and you have a “Mailbox”, the conversation recording service allows you to record a ny telephone conversation so that you may then subsequently be able t o lis ten to i[...]

101 MD Evolution – Dialog 4223 Professional More Featur es of Y our Extension Controlling Y our Exter nal Call Charges During any type of co mmunication, your extension systematically displays the elapsed call time for the current call. If your current call is an external outgoing c all over the public ISDN network, it also usually displays the c[...]

More Featur es of Y our Extension MD Evolution – Dialog 4223 Professional 102 This accumulation of charges is it erated in the number of charges received from the public ISDN network, as well as the total cost, expressed only in Euros. Once you have completed your consultat ion: í Press the “C” key . Y our extension returns to idle status. N[...]

103 MD Evolution – Dialog 4223 Professional More Featur es of Y our Extension ACCOUNT C. z Then , directly dial the account code to which your exter nal call should be imputed. Account code formats are a fixed length. All account codes are typically 4 digits, however they may reach up to 15 digits in length. Generally , t hey end with “#”, wh[...]

Programming Y our Extension MD Evolution – Dialog 4223 Professional 104 Programming Y our Extension Y ou also have options for personal ising the configuration of your Dialog 4223 Professional extension, in terms of how you intend to use it. By pressing the Menu key on your e xtension, you can : • Program the 4 pr og rammable line keys on your [...]

105 MD Evolution – Dialog 4223 Professional Programming Y our Extension • The Cost consultation service that allows you to verify the cumulative costs for extern al calls imputed to your extension. See the “ More Features of Y our Extension ” section. • The General calls acceptanc e service, when necessary , which allows you to assist you[...]

Programming Y our Extension MD Evolution – Dialog 4223 Professional 106 Programming Y our Extension’s Line Keys T o program internal numbers, ex ternal numbers, or service codes on your extension’s line keys, on ce you have accessed the programming mode : LINES Press the dynami c function key shown on the left. L3 Ô Press the line key you wi[...]

107 MD Evolution – Dialog 4223 Professional Programming Y our Extension Programming a line key assigns a saved number or service to this key . Practically speaking, this means that you may only program 4 line keys, thus typical ly reserving line keys 1 and 2 for processing incoming and/or outgoing calls simultaneously . When programming your exte[...]

Programming Y our Extension MD Evolution – Dialog 4223 Professional 108 Notes: Y ou may program repertory keys one after another using the “NEXT” function, and by selecting the “CONFIRM” option when al l of the programming is completed. The “BLANK” and “CURSOR+” functions enable you to erase or modify the existing programming. Whe[...]

109 MD Evolution – Dialog 4223 Professional Programming Y our Extension NODISTURB T o pre-define a Do not disturb call forward (after having pressed the Next or >> button). In the first fou r cases, your extensio n displays the type of call forward requested, and prompts you to ente r the number for the intern al or external c all forward r[...]

Programming Y our Extension MD Evolution – Dialog 4223 Professional 110 T o program your extension’s melody or ring volume, or to adjust the listening volume on the loudsp eaker or handset, after accessing the programming mode: RING+SPKR Press the dynami c function key shown on the left. The screen shown below is displaye d, and your extension [...]

111 MD Evolution – Dialog 4223 Professional Programming Y our Extension ì Notes: Y ou may also adjust your ex tensio n’s melody and r ing volum e when an incoming call is presented to you. Successively press either the + or - key to adjust the ring volume. Press the key shown on the left as many times as necessary in order to adjust the ring m[...]

Programming Y our Extension MD Evolution – Dialog 4223 Professional 112 T o set the unidirectional or bidirectional characteristic of voice pages played on your extension, once you have access ed the programming mode: VPAGING Press the dyna mic function key shown on the left. MODIFY Press the dynamic function key shown on the left. The character [...]

113 MD Evolution – Dialog 4223 Professional Programming Y our Extension T o do this, after l ifting the hand set or in handsfree mode: 79 z Dial the prefix assigned to the user p assword management service. By default, the prefix is “79”, however th is may have been modified. Y our extension prompts you to enter your user password. OLD PSWD z[...]

Programming Y our Extension MD Evolution – Dialog 4223 Professional 114 T o do this, once you have accessed programming mode: PREFIXES Press the dynamic function key shown on the left. >> Press the Next or >> key to consult your facility’s dialling plan: Y ou may then scroll thr ough your facility ’s entire diallin g plan. í Pres[...]

115 MD Evolution – Dialog 4223 Professional Programming Y our Extension The following table lists the services that require an access pr efix to be dialled. It also provides the de fault values. In the “Actual” column, you may note any pr efixes that ha ve been changed by the system administrator for your facility , for future refer ence. Def[...]

Attendant-Based Services MD Evolution – Dialog 4223 Professional 116 Attendant-Based Services Besides the services that are accessible or that may be assigned to a Dialog 4223 Professional extension, additional services are also available for the system’s attendants. Within this context, the following servic es are offered: • Call offer or in[...]

117 MD Evolution – Dialog 4223 Professional Attendant-Based Services Call Offer or Intrusion The call offer or intrusion servi ce i s usually reserved f or your facilit y ’s atten dants, en abling them to interv ene during an ongoing call, in order to present an urgent call destined for one of the calling parties. According to a specific right [...]

Attendant-Based Services MD Evolution – Dialog 4223 Professional 118 Do Not Disturb Override Service The Do not disturb override servi ce is usually reserv ed for your facilit y ’s atten dants, en abling them to overri de an extensi on’s Do not disturb status in order to present an ur gent call. According to a specific right assigned to your [...]

119 MD Evolution – Dialog 4223 Professional Attendant-Based Services When you activate this general calls acceptance service on your extension, not only will you receive your personal calls, but also your facility ’s general calls. These will be presented to you in the same way as usual, with the external calling party ’s informatio n display[...]

Attendant-Based Services MD Evolution – Dialog 4223 Professional 120 Y ou will hear a specific voice announ cement each time you lift your handset or attempt to pla ce a call in handsfree mode. By default, the message is: “Y our ext ension is receiving external calls of the attendants”. Notes: Y our rights to the general calls acceptance serv[...]

121 MD Evolution – Dialog 4223 Professional Attendant-Based Services Call Pick-up for Gene ral Calls That Are Ringing Y our telephone installation may feature a common bell that will be heard when your facility ’s gene ral calls are not answered by an attendant, within a specified timeframe. T y pically , this delay is 60 second s when attendan[...]

Attendant-Based Services MD Evolution – Dialog 4223 Professional 122 Complete Third Party Call Forwar d Service Y ou have access t o the Follow me or third party call forwar d services that allow you to remote ly program call forwarding from the extension that will become the recipient. See also the “ Ca ll Forwarding Services ” section. Y ou[...]

123 MD Evolution – Dialog 4223 Professional Services Reserved for Attenda nts Services Reserved for Attendants Y ou may be an attendant fo r your MD Evolution system. If so, your Dialog 4223 Professional extension wi ll be your attendant position, in a system that can be composed of up to 4 attendant positions. Y our role, then, is to process gen[...]

Services Reserved for Attend ants MD Evolution – Dialog 4223 Professional 124 Operations for General Calls in Day Mode As an attendant, your role is to process your facility ’s ge neral calls during your shift. When we refer to “Day mode”, we are referring to the mode that is automatically activated when you a ssum e your d uties ( or when [...]

125 MD Evolution – Dialog 4223 Professional Services Reserved for Attenda nts At any time, you may then return to this camped-on call by pr essing the associated line key . The call to the requested inter nal user is then cancelled. Y ou may also elect not t o supervise the external call s that you transfer when the requested internal user does n[...]

Services Reserved for Attend ants MD Evolution – Dialog 4223 Professional 126 Notes: As an attendant, you may also receive personal calls dialled to your own extension number . Y ou also process the auto- mated attendant calls that are us ually dialle d by internal users who use the “9” prefix. Y ou may also be the recipient of ca ll transfer[...]

127 MD Evolution – Dialog 4223 Professional Services Reserved for Attenda nts Notes: Y our facility may also be equipped with an automated attendant that is usually a co mplement to an int egrated voice mail system. This automated attendant may be active in day and/or night mode. In the first case, it allows you to relieve call congestion. In the[...]

Services Reserved for Attend ants MD Evolution – Dialog 4223 Professional 128 When your position’s ge neral calls acceptance status is active, this will also be indicated on your idle extension by the wor d “enabled” displayed on the second line of the screen. If you are the first (or only) at tendant who has signed on, the system automatic[...]

129 MD Evolution – Dialog 4223 Professional Services Reserved for Attenda nts When your position’ s general calls acceptance status is inactive, this will also be indicated on your idle exte nsion by the w ord “disabled” displayed on the second line of the screen. If you are the last (or only) attend ant to s ign off, the system auto- matic[...]

Services Reserved for Attend ants MD Evolution – Dialog 4223 Professional 130 In comparison, the previously descri bed night call forward, to w hich your facility switches when it transitions to night mode, only routes your facility ’s general calls, but do es not affect the internal users’ ability to be contacted through thei r DID numbers. [...]

131 MD Evolution – Dialog 4223 Professional Services Reserved for Attenda nts This change in status will be indicat ed on y our idle atte ndant position screen with the letters “SF” on the first line. A special dial tone is also heard each time you attempt to place a call, whether in handset or handsfr ee mode. This is also true for all of yo[...]

Services Reserved for Attend ants MD Evolution – Dialog 4223 Professional 132 Managing the Use of the Common Bell Service Y our telephone facility may feature a common bell service to which your facility ’s general calls will be dir ect ed when they are not an swer ed by an attendant, or any other user who c ould possibly assist. This applies i[...]

133 MD Evolution – Dialog 4223 Professional Services Reserved for Attenda nts Accessing the General Programming Services As an attendant, you have access to several basic management services for your teleph one facility , including: • User password re-initialisation. • Time and date updating for the telephone system. • Abbreviated dialling [...]

Services Reserved for Attend ants MD Evolution – Dialog 4223 Professional 134 XXXXX Next, pr ess the dynamic function key that corr esponds to the desired system programming option (it may be necessary to press the Next key). Y ou may then proceed with the selected system programming; yo u will be pr ompted to validate at each step. Once you have[...]

135 MD Evolution – Dialog 4223 Professional Services Reserved for Attenda nts Managing the System’s Date and Time Y our telephone system’s date and tim e are automatically mainta ined for all of the extensions wi thin the facility . It is possible however , that there could be a slight discrepancy in the time displayed on your attend ant’s [...]

Services Reserved for Attend ants MD Evolution – Dialog 4223 Professional 136 • According to the system’s progr am ming, there may be from 0 to 36 personal abbreviated lists, identified fr om “01” to “36” . These lists ar e shared between gr oups of exte nsions. A persona l abbre- viated list, for example, may be reserved for attendan[...]

137 MD Evolution – Dialog 4223 Professional Services Reserved for Attenda nts ABBR. NAME z Usin g the keypad, enter the name identifying the abb reviated number . This name, from 1 to 15 characters, will allow users to clearly identify an abbreviated number . It wi ll then also be included in your company ’s dir ectory; as a result, a call by n[...]

Services Reserved for Attend ants MD Evolution – Dialog 4223 Professional 138 Consulting the Qual ity of the Facility’s Gr eeting Y our attendant position also allows you to consult the quality of the telephone greeting that external calling parties will hear . This service also enables you to view the information concer ning the number of inco[...]

139 MD Evolution – Dialog 4223 Professional Services Reserved for Attenda nts The number of incoming calls received from the external network identified by its trunk number is displayed in 5-digit format; if the number exceeds those place values, it will be followed by ast erisks (*). The percentage of calls lost varies between 0 and 99%. Note: I[...]

Services Reserved for Attend ants MD Evolution – Dialog 4223 Professional 140 This accumulation of charges here is iterated in the number of charges r eceived from the public ISDN network, as well as the total cost, exclusively expressed in Euros. Yo u m a y t h e n : BLANK Press the dyna mic function key shown on the left. Y ou are prompted to c[...]

141 MD Evolution – Dialog 4223 Professional Services Reserved for Attenda nts From an idle position with an active general calls acceptance mode, you are notified by the letters “A L AT” on the first line of your pos itio n’s scr een, when a majo r alarm is detect ed with the telephone system. From this point, you may consult th e correspon[...]

QSIG-MD Private Network Services MD Evolution – Dialog 4223 Professional 142 QSIG-MD Private Network Services Depending on the configuration of your telephone system, this may be integrated within a QSIG-MD private network, which groups various MD Evolution sy stems within your company . These systems may be connected by: • Digital ti e lines t[...]

143 MD Evolution – Dialog 4223 Professional QSIG-MD Private Network Services Available QSIG-MD Private Network Services If your MD Evolution telephone syst em is integrated within a QSIG- MD private network that combin es other MD Evolution systems within your company , the majority of telephone services available locally between two inte r nal u[...]

QSIG-MD Private Network Services MD Evolution – Dialog 4223 Professional 144 Operations during a p rivate call Enquiry call during a private call conversation Refer back call between private ca lling parties Call transfer between two private parties – all types Conference call with private calling parties Placing private calls on hold Call park[...]

145 MD Evolution – Dialog 4223 Professional QSIG-MD Private Network Services Notes: The voice message services are av ailable only if an integrated voice mail system is available fo r ea ch private network within a company . Within the framework of a co mpany ’s private network, the attendants may be decentralis ed on each network node, or cent[...]

147 MD Evolution – Dialog 4223 Professional Installing Y our Extension Installing Y our Extension Y our Dialog 4223 Professional is us ually installed by your system administrator . However , this section pr ovides you with all of the instructions for installing your extension yo urself and for maintaining it. Installing Y our Exte nsion’s T el[...]

Installing Y our Extension MD Evolution – Dialog 4223 Professional 148 Installing Y our Extens ion’s Support Feet, and Adjusting the Angle Y our extension is equipped wi th two support feet that have two possible installation angles, depending on t he angle you prefer for your extension. T o install the support feet, pus h them into the undersi[...]

149 MD Evolution – Dialog 4223 Professional Installing Y our Extension Adjusting the Screen Angle Y our extension’ s screen is also adjustable, allowing you to choose the best possible viewing angle. T o adjust the screen angle, simp ly push or pull the screen as illustrated below . Installing Y our Ex tension’s Label Y our extension also com[...]

Installing Y our Extension MD Evolution – Dialog 4223 Professional 150 Miscellaneous Tips for Installing and Maintaining Y our Extension Most often, your extension will be installed on your desk. Here are a few additional tips: • Never place your extension on fragile surfaces. T o prevent it from scratching your desk, place an anti-skid mat und[...]

151 MD Evolution – Dialog 4223 Professional Installing Y our Extension Using a screwdriver , remove the plastic covers from the two holes located on the undersid e of your extensio n. These holes are pre- cut, and indicate where the screw heads will be inserted to mount the extension on the wall. Next, drill two holes that will hold your extensio[...]

Y our Extension’s Accessories MD Evolution – Dialog 4223 Professional 152 Y our Extension’s Accessories Y ou may also add the following op tional accessories to your ex ten- sion: • One or several DBY 419 01 satellite(s) or add-on key panel(s). From one (1) to four (4) satellit e(s), each one offering 17 repertory keys that may be programme[...]

153 MD Evolution – Dialog 4223 Professional Y our Extension’s Accessories Installing Add-on Key Panels Y ou can install your add-on key pa nel withou t any particular tools or accessories. These panels are connected using a rigid connector designed to attach the first satellite to the underside of your extension, and each subsequent satellite t[...]

Y our Extension’s Accessories MD Evolution – Dialog 4223 Professional 154 Depending on the number of satellites co nnected to your extension, it is suggested that you position the support feet according to the diagrams illustrated below . As you did with your extens ion, to install the su pport f eet, push them into the underside of your extens[...]

155 MD Evolution – Dialog 4223 Professional Y our Extension’s Accessories T o insert or remove the label, lift the protective cover as illustrated below . Note: If you need a new label, contact your system administrator . Installation and Cab les for an Add-on Interface Module An add-on interface module would be located on the underside of your[...]

Y our Extension’s Accessories MD Evolution – Dialog 4223 Professional 156 Connecting a Headset A headset is connected with a cord inserted into the RJ12 female connector labelled HEADSET locat ed on the underside of your extension. This cord may b e installed so that it comes out of either the left or right side of your extensi on, as illustrat[...]

157 MD Evolution – Dialog 4223 Professional Y our Extension’s Accessories Operation in Headset Mode Once the headset connection has been va lidated, you may then, at your leisure, operate your extens ion either in headset or handset mode. T o deactivate the headset mode: Í Simply press the Headse t key shown on the lef t. When the headset mode[...]

Y our Extension’s Accessories MD Evolution – Dialog 4223 Professional 158[...]

159 MD Evolution – Dialog 4223 Professional Index Index A Abbreviated Dialling Abbreviated Dialling – Management 136 Abbreviated Dialli ng T u rned off 22 Abbreviated Dialli ng T u rned on 22 Account Codes 103 Additional Satellites 152 Add-on interface modu le 152 Add-on Key Panels 152 Alarm – Attendant’s Messages 141 Amplified Listenin g o[...]

Index MD Evolution – Dialog 4223 Professional 160 Call T ransfer on Ringing Status 39 Caller Identification Presentation of an External Call 16 Presentation of Internal Call 16 Calling Party Callback Callback from the Call Log File 46 Callback to Person Who Left a V oice Message 73 Charges Counter General Consultation – At tendants 140 Individu[...]

161 MD Evolution – Dialog 4223 Professional Index Amplifie d Listening ov er Loudspeaker 34 Loudspeaker Listening V olume – Adjusting 36 Loudspeaker Listening V olume – Programming 111 Muting during a Conversation 36 Switching from Handset to Handsfr ee Mode 35 Switching from Handsfree to Handset Mode 35 Headset Connecting a Headset 156 Opera[...]

Index MD Evolution – Dialog 4223 Professional 162 M Maintaining Y our Extension and Tips 150 Malicious Calls – T racing 100 Mini-Message in Call Log File 46 Mobile Extension 93 More Features of Y our Extensio n Appointment Reminder 96 Background Music Service 97 Charging – Account Codes 103 Charging – External Calls 102 Conversation Recordi[...]

163 MD Evolution – Dialog 4223 Professional Index Directory Label Information 154 Programming a V ariable Call Forward 50 Programming Line Keys 107 Programming Repertory Keys 108 Programming the Call-Fwd Key 109 Programming the Loudspeaker Listening V olume 111 Programming the Ring 111 Programming Y our Password 113 Supervising with Repertory Key[...]

Quick Reference Guide MD Evolution – Dialog 4223 Professional 164 Quick Refer ence Guide This Quick Reference Guide for your Dialog 4223 Professional extension briefly describes all of th e services that yo ur extension offers you, as well as the detailed procedures for each case. It also provides the inst ructions on how to install and maintain [...]

165 MD Evolution – Dialog 4223 Professional Quick Reference Guide Notes[...]

Subject to alter ation without prior not ice. For questions r egarding the pr oduct, please contact your Aastra Certified Sales Partner . Also visit us on http://www .aastra.com © Aastra T elecom Sweden AB 2008. All rights reserved. EN/LZTBS 10 2 1950 R81A[...]