Aastra Telecom 53i IP Phone manual

53i IP Phone User Guide Release 2.1 41-001199-00 Rev 01[...]

Aastra Te lecom do es not ac cept li ability for any damages and/or long distance charges, which result from unauthorized and/or unl awful use. While every effort has been made to ensure accuracy, Aastra Tele com is not liable for techn ical or editorial errors or omissions contained within this documentat ion. The information contained in this doc[...]

Model 53i IP Phone User Guide iii Software License Agreement Software License Agreement Aastra T elecom Inc., hereinafter known as "S eller", grants to Customer a personal, worldwide, non-transferable, non-sublicense able and non-exclusive, restricted use license to use Software in object form sole ly with the Equipment for which the Soft[...]

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Table of Contents v Table of Contents Software License Agr eement ............. .............. ............... ........... .............. . iii About This Guide .............. ............... .............. .............. .............. .............. ... 1 Documentation ...................... ............ .............. .............. ............[...]

Table of Contents Table of Contents vi Do Not Disturb (DND) Key ...................... ...... ... ........... ......... ........... ........... ......... 48 Busy Lamp Field (BLF) Key ....... ............ ........... ........... ........... ........... ........... ....... 49 BLF List Ke y ..... ......... ........... ........... ........... .........[...]

Table of Contents vii Table of Contents Enable/Disabl e Call Waiting ............ ........... ........... ........... ......... ........... ........... ... 118 Play Call Waiting Tone ............. ........... ........... ............ ........... ........... ........... ....... 120 Stuttered Dial To ne ........... ........... ......... ........... .[...]

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Model 53i IP Phone User Guide 1 About This Guide About This Guide This guide explains how to use your ne w 53i phone. Not all features listed are available by default. Contac t your System Administrator to find out which features and services are availabl e on your syste m. Y our System Administrator also has the ability to customize so me features[...]

2 Model 53i IP Phone User Guide Introduction Introduction This 53i IP telephone has all the features of a regula r business phone, allowing you to make and receiv e calls, trans fer , conferenc e and more. The 53i IP telephone p rovides communications over an IP Network us ing the SIP IP telephony protoco l. Phone Features • 3-line LCD screen •[...]

Model 53i IP Phone User Guide 3 Introduction Installation and Setup If your System Administrator has not already setu p your 53i phone, please r efer to the Aastra 53i Installation Guide for basic installation and physical setup of the 53i. For more advanced administration and configuration information, System Administrators should refer to the Aas[...]

4 Model 53i IP Phone User Guide Getting Started Getting Started The 53i must be set up and configured prior to its first use. This section describes phone behavior and start up screens you may se e when the phone is first plugged in, or when it is restarted. Plugging in and Starting the Phone The 53i automatically begins the start up sequence as s [...]

Model 53i IP Phone User Guide 5 Getting Started If language packs were loaded to your phone by you r System Administrator , the following screen displays during startup. When the configuration update is complete , the phone displays the following screens. Downloading language packs..... Network DSP SIP Done[...]

6 Model 53i IP Phone User Guide Getting Started Idle Screens Idle Scree n 1 When the phone has successfully updated the configuration and connected to the network, the phone displays the Idle S tate screen: The Idle S tate screen lists your name (SIP sc reen name), extension (or phone number), and day , date, and ti me. The "1" in the upp[...]

Model 53i IP Phone User Guide 7 Getting Started Incomplete Configuration If your phone displays an " Incomple te Config " message without any extension or user name at the end of the start up sequenc e inst ead of an Idle state screen, this inidicates the phone config uration that was downloade d from the configuration server is not compl[...]

8 Model 53i IP Phone User Guide IP Phone Keys and Key Descriptions IP Phone Keys and Key Descriptions The following sections describe the v arious 53i phone key functions, and how they help you make and manage your calls and caller information. Key Panel The following table identifies the keys on the key panel of your 53i IP phone that you can use [...]

Model 53i IP Phone User Guide 9 IP Phone Keys and Key Descriptions Line/Call Appearance key - Connects you to a line or call. The Aastra 53i IP phone supports up to 3 line keys. Handsfree key - Activates Handsfree for making and receiving calls without lifti ng the handset. When the audio mode option is set, this key is used to switch between a hea[...]

10 Model 53i IP Phone User Guide IP Phone Keys and Key Descriptions Programmable keys - Six T op Keys: 4 are programmable keys. Note: Keys 1 and 2 are hardcoded as the SA VE and DELETE keys, respectively , and cannot be altered. The following are the default functions for the programmable keys on the 53i IP phone: 1 - Save Allows you to save number[...]

Model 53i IP Phone User Guide 11 Methods for Customizing Your Phone Methods for Custo mizing Your Phone There are two ways to customize specific options on your phone: • Using the Options key on the IP Phone • Using the Aastra W eb UI in an In ternet browser window from your PC. Phone Options via the IP Phone UI Y ou can customize your phone by[...]

12 Model 53i IP Phone User Guide Methods for Customizing Your Phone Simplifi ed Option s Menu Y our System Administrator may configure a simplified options menu for your phone. The following tab le indicates the option s that may appear on your phone if the simplified options menu is applied. Option Number Option 1 Call Forward 1. Cfwd Number 2. Cf[...]

Model 53i IP Phone User Guide 13 Methods for Customizing Your Phone Using the IP Phone UI 1. Press the Options key on the phone to enter the Options List. 2. Use and to scroll through the list of options, or press the number corre- sponding to the Option . 3. Press Enter , the 4 key , or press the digit number of the corresponding option to select [...]

14 Model 53i IP Phone User Guide Methods for Customizing Your Phone Phone Options via the Aastra Web UI In addition to the IP Phone UI options, you can customiz e additional options on the IP Phone using the Aastra W eb UI. In orde r to access your phone using the Aastra W eb UI, you need to know your phone’ s IP addr ess. T o find your phone’ [...]

Model 53i IP Phone User Guide 15 Methods for Customizing Your Phone The Network Status window displays for the IP phone you are accessing.. 3. Y ou can logout of the Aastra W eb UI at any time by clicking Log Off .[...]

16 Model 53i IP Phone User Guide Methods for Customizing Your Phone The following categories display in th e side menu of the Aastra W eb UI: St a tu s , Operation, Basic Settings . Headings Descriptions Status The Status section displays the network status and the MAC address of the IP phone. It also displays hardware and firmware information abou[...]

Model 53i IP Phone User Guide 17 Methods for Customizing Your Phone Basic Settings Preferences - Allows you to enable/ disable the following: • Suppress DTMF Playback • Display DTMF Digits • Call W aiting • Play Call W aiting T one • S tuttered Dial T one • XML Beep Support • S tatus Scroll Delay • Incoming Call Interrupts Dialing ?[...]

18 Model 53i IP Phone User Guide Phone Status Phone Status Y ou can view the status of your phone using the IP Phone UI or the Aastra W eb UI. Phone Status via IP Phone UI The " Phone S tatus " option on the IP phone displays th e status of your phone to the LCD display . This option allows you to view your phone’ s: • Network status [...]

Model 53i IP Phone User Guide 19 Phone Status 3. Select " IP&MAC Addresses " and press the 4 key . The IP address of your 53i IP phone displays in the " IP Address " field. Phone Status via the Aastra Web UI After accessing your phone via the Aastra W eb UI, the first screen to display is the phone’ s Status Screen. This s[...]

20 Model 53i IP Phone User Guide Customizing Your Phone Customizing Your Phone The following paragraphs desc ribe the options available fro m either the IP Phone UI, the Aastra W eb UI, or both, and provide procedures applicable to the option. Ring Tones and Tone Sets Y ou can configure ring tones and ring tone sets on the IP phone. Ring Tones Ther[...]

Model 53i IP Phone User Guide 21 Customizing Your Phone Ring Tone Sets In addition to ring tones, you can configure ring tone sets on a global-basis on the IP phone. Ring tone sets consis t of tones customized for a specif ic country . The ring tone sets you can con figure on the IP phones are: • US (Default - also used in Canada) •M e x i c o [...]

22 Model 53i IP Phone User Guide Customizing Your Phone 1. Click on Basic Settings->Preferences->Ring T o nes . For global configuration: 2. In the " Ring T on es " section, select a country from the " To n e S e t " field. V alid values are Australia , Europe, France , Germany , Italy , UK , Mexico , and US . Default is U[...]

Model 53i IP Phone User Guide 23 Customizing Your Phone Contrast Level The " Contrast Level " option on the IP phone allows you to set the amount of light that illuminates the LCD displ ay . Use this option to set the preference of contrast level. Y ou can set the contrast leve l using the IP Phone UI only . Setting Contras t Level 1. Pre[...]

24 Model 53i IP Phone User Guide Customizing Your Phone Set Audio The " Set Audio " option on the IP Phone allows you to set the audio mode for your IP phone. It also allows you to set the volume level of the headset microphone. Y ou can set Audio on your IP phone using the IP Phone UI on ly . Audio Mode The 53i allows you to use a handse[...]

Model 53i IP Phone User Guide 25 Customizing Your Phone Headset Mi c Volume The "Headset Mic V olume" opt ion allows you t o set the volume level for the headset microphone. Setting Audio Mode and Headse t Mic Volume 1. Press on the phone to enter the Options List. 2. Select Pr eferences . 3. Select Set Audio . 4. Select Audio Mode . 5. S[...]

26 Model 53i IP Phone User Guide Customizing Your Phone Time and Date On the IP phones, you can configure the following: • Time and date • Time and date fo rmat • Time zone • Daylight savings ti me • T ime Servers (Admini strator use only;passwor d protected) Configuring Time and Date Use the following procedures to configure the time and[...]

Model 53i IP Phone User Guide 27 Customizing Your Phone 7. Select a date format from the list of options. Defau lt is Sun Jan 2 . V alid values are: • Sun Jan 2 (Default) • 2-Jan-00 • 2000 01 02 • 02/01/2000 • 02/01/00 • 02-01-00 • 01/.02/00 •J a n 2 • 2 Jan 2000 • Sun 2 Jan •2 J a n • 02.01.2000 8. Press Set to save the Dat[...]

28 Model 53i IP Phone User Guide Customizing Your Phone 1. Click on Basic Settings->Prefer ences ->T ime and Date Setting . 2. In the “Time Format” field, select the time fo rmat you want to use on your phone. V alid values are: 12h (12 hour format) (default) 24h (24 hour format) 3. In the “Date Format” field, select the date form at [...]

Model 53i IP Phone User Guide 29 Customizing Your Phone Language The IP phones support several different language s. Y ou can have the IP Phone UI and the Aastra W eb UI display in a specific language as required. When you set the language to use, all of the display screens (menus, serv ices, options, configuration parameters, etc.) di splay in tha[...]

30 Model 53i IP Phone User Guide Customizing Your Phone 1. Click on Basic Settings->Prefer enc es->Language Settings. 2. In the “ W ebpage Language ” field, select a language to apply to the Aastra W eb UI. The IP phone supports the following languages: English (default) French Spanish German Italian 3. Click to save your settings. The ch[...]

Model 53i IP Phone User Guide 31 Customizing Your Phone User Password This category allows you to change the user password for your phone. Changing your password ensures that only you can alte r your phone settings, a nd helps keep your system secure. Y ou can change your user password using th e IP Phone UI or the Aastra W eb UI. Setting a User Pa[...]

32 Model 53i IP Phone User Guide Customizing Your Phone 1. Click on Operation->Us er Password . 2. In the " Current Password " field, enter the current user password. 3. In the " New Password " field, enter the new user password. 4. In the " Password Confirm " field, enter the new user password again. 5. Click to sa[...]

Model 53i IP Phone User Guide 33 Customizing Your Phone Resetting a User Password If you forget your password, you can reset it and enter a new password. The reset user password feature resets the password to the factory default which is blank (no password). Y ou can reset a user password using the Aastra W eb UI only . Reset a User Password Use th[...]

34 Model 53i IP Phone User Guide Customizing Your Phone Restarting your pho ne Y ou may want to restart your phone to check for updates for your phone on the server . Y ou may occasionally need to rest art your phone to set changes or updates to your phone or network settings. Y ou may also need to restart your phone if you have been asked to do so[...]

Model 53i IP Phone User Guide 35 Customizing Your Phone Phone Lock Y ou can lock your phone to prevent the phone from being used or configured. Y ou can lock the phone using any of the following: • At the path Options->Phone Lock on the IP Phone UI. • At the path Operations->Phone Lock on the Aastra W eb UI. • At a configured key on the[...]

36 Model 53i IP Phone User Guide Customizing Your Phone 1. Click on Operation->Phone Lock . Lock the Phone 2. In the " Lock the Phone? " field, click . The phone locks dynamically and di splays the foll owing message: " Phone is locked ". Unlock the Phone 3. Click on Operation->Phone Lock . 4. In the " Unlock the Phon[...]

Model 53i IP Phone User Guide 37 Customizing Your Phone Defining an Emergency Dial Plan Public telephone networks in countries around the wo rl d have a single emer gency telephone number (emergen cy services number), that allo ws a caller to contact local emergency services for assistance when required. The emer gency telephone number may differ f[...]

38 Model 53i IP Phone User Guide Customizing Your Phone Define an E mergency Dial Plan Use the following procedure to specify th e numbers to use on your phon e for dialing emergency serv ices in your area. 1. Click on Operation->Phone Lock . 2. In the " Emergency Dial Plan " field, enter the 3-digit number used in your local area to c[...]

Model 53i IP Phone User Guide 39 Line Keys and Programmable Keys Line Keys and Pr ogrammable Keys This section describes the Mu ltiple Line/ Call Appearance Keys (L1, L2, and L3) and the customizable programmable keys located at the top left on the phone. Multiple Line and Call Appearance Keys The 53i has 3 hard line/call appearance ke ys each with[...]

40 Model 53i IP Phone User Guide Line Keys and Programmable Keys Programmable Keys There are six function keys on the 53i phone, 4 of which are programmable, located to the left of the paper label. Y ou can use the Aastra W eb UI only , to c onfigure key functions. The following table lists the functions you can set on the progr ammable keys and pr[...]

Model 53i IP Phone User Guide 41 Line Keys and Programmable Keys Programmable keys can also be set up to qu ickly to acce ss features such as Cal l Return (*69) or V oicemail. Key Function Description XML Indicates the key is configured to accept an XML application for accessing cu stomized XML services. Y ou can also specify an XML key URL for thi[...]

42 Model 53i IP Phone User Guide Line Keys and Programmable Keys Line Key Y ou can set a programmable key to act as a line/call appearance key on the 53i. The programmable key acts as a lin e that behaves the same as a hard line key (L1, L2, an d L3) . For more information about the behavior of line keys, see "Multiple Line and Call Appearance[...]

Model 53i IP Phone User Guide 43 Line Keys and Programmable Keys Speeddial Key The normal function of the sp eeddial option allows you to dial a number quickly by pressing a programmable key configured for speeddialing. Y ou can program the keys on the 53i to speeddial outside numbers, dial directly to another person’ s line or extension, or set [...]

44 Model 53i IP Phone User Guide Line Keys and Programmable Keys After entering the number , the prompt, " Use Save to end " displays on the screen. 3. Press Save to save the number as a speeddial key . By default, the phone automa tically assigns the speeddial key to line 1 if avail- able. T o select a different line, press the Change so[...]

Model 53i IP Phone User Guide 45 Line Keys and Programmable Keys 1. Press the Save key . The screen displays " Save to? " 2. Select a Progr ammable ke y you want to save to. 3. At the " Enter Number " prompt, use the dial pa d key to enter the number . 4. Press the Save key to save the speeddial configuration. 5. At the " E[...]

46 Model 53i IP Phone User Guide Line Keys and Programmable Keys Creating a Speeddia l Key Using the Aastra Web UI 1. Click on Operation->Program mable Keys. or Click on Operation->Expansion Module <N> . 2. Select from "Key 3" through " Key 6 ". 3. In the "Hard Key" field, sel ect Speeddial to apply to the [...]

Model 53i IP Phone User Guide 47 Line Keys and Programmable Keys Saving an Entr y from the Redial , Callers, or Dire ctory Lists to a Speeddial Ke y Use the following procedure to save an en try from your Directory List, Callers List, or Redial List on the IP phone. 1. Press the Directory List , Callers List , or Redial List key . From the Director[...]

48 Model 53i IP Phone User Guide Line Keys and Programmable Keys Do Not Disturb (DND) Key The IP phones have a feature you can enable called "Do not Disturb (DND). The DND function allows you to turn "do not disturb" ON and OFF . If DND is ON, callers calling into the phone hear a busy signal or a message, depending on how your Syste[...]

Model 53i IP Phone User Guide 49 Line Keys and Programmable Keys Busy Lamp Field (BLF) Key The BLF feature on the IP phones allows a specific extension to be monitored for state changes. BLF monitors the status (busy or idle) of extensions on the IP phone. Example A Supervisor configures BLFs on his phon e fo r monitoring the status of a worker ’[...]

50 Model 53i IP Phone User Guide Line Keys and Programmable Keys BLF List Key (For use with the BroadSoft Br oadworks Rel 13 or higher platform only) The BLFList feature on the IP phones is specifically designed to support the BroadSoft Broadworks Rel 13 Busy Lamp Field feature. This feature allows the IP phone to subscribe to a list of monitored [...]

Model 53i IP Phone User Guide 51 Line Keys and Programmable Keys Configuring a BLF List Key The BLF List function can be configured on the 53i using the Aastra W eb UI only . If you set a key to use BLF/List, you must also enter a BLF List URI at Operation- >Programmable Keys -> Services . The BLF List URI is the name of the BLF list defined [...]

52 Model 53i IP Phone User Guide Line Keys and Programmable Keys Flash Key Y ou can set a programmable key to generate a flash event when it is pressed on the 53i. Y ou do this by setting the programmable key to " flash ". The IP phone generates flash events only when a call is connected and there is an active R TP stream (for example, wh[...]

Model 53i IP Phone User Guide 53 Line Keys and Programmable Keys Automatic Call Distribution ( ACD) Key (for Syl antro Servers) The 53i and any attached Expansion Modul es support Automatic Call Distribution (ACD) for Sylantro servers. The ACD feature allows the S ylantro server to di stribute calls from a queue to registered IP phone users (agents[...]

54 Model 53i IP Phone User Guide Line Keys and Programmable Keys Configurin g an Automat ic Call Distrib ution (ACD) Ke y Use the following procedure to configure ACD on the 53i IP Phone. 1. Click on Operation->Program mable Keys. or Click on Operation->Expansion Module <N> . 2. Select a "Key 3" through " Key 6 ". 3.[...]

Model 53i IP Phone User Guide 55 Line Keys and Programmable Keys Using the ACD Feature on your IP Phone The ACD feature allows y ou to login to a p hone queue in order to receive distributed calls on your IP phone. T o login to a pho ne queue, you must preconfigure an ACD programmable key on your IP Phone as de scribed in the previous procedure. Y [...]

56 Model 53i IP Phone User Guide Line Keys and Programmable Keys 4. Using your keypad, enter your Password (p rovided by your System Administra- tor) and press the Key . 5. Press 4 (Login) to login to the queue. Y ou are logged into the queue an d the following screen displays. 6. T o allow your phone to be available in the queue, press (A vail). T[...]

Model 53i IP Phone User Guide 57 Line Keys and Programmable Keys Directed Call Pickup/Gro up Call Pickup Keys (for Sylantro Se rvers) Aastra IP phones support the Directed Ca ll Pickup (DCP) and Group Call Pickup (GCP) features. The DCP/GCP feature allows you to intercep t - or pickup - a call on a monitored extension. Y ou can configure this featu[...]

58 Model 53i IP Phone User Guide Line Keys and Programmable Keys 4. In the “ Va l u e ” field, specify the extension you want to intercept when you press this softkey . For example: 2200 . 5. In the " Line " field, select the line f or which to apply the Directed Call Pickup con- figuration. V alid values are 1 through 9 . 6. Click to[...]

Model 53i IP Phone User Guide 59 Line Keys and Programmable Keys Using Directed Cal l Pickup/Group Call Pi ckup Use the following procedure for the DCP/GCP feature on your phone. Using Directed Call Pickup (DCP) 1. When the monitored extens ion receives a call , press the DCP Key to pick up the call. If the monitored exten sion receives multiple in[...]

60 Model 53i IP Phone User Guide Line Keys and Programmable Keys XML Key The 53i IP phone has a f eature you can enable called " XML " (Exten sible Markup Language). XML is a markup language much like HTML. Y our System Administrator can create customized XML menu services and load them to your IP phone. These services include things lik [...]

Model 53i IP Phone User Guide 61 Line Keys and Programmable Keys Configuring an XML Key 1. Click on Operation->Program mable Keys . or Click on Operation->Expansion Module <N>. 2. Select a "Key 3" through " Key 6 ". 3. In the " Hard Key " field, select XML to apply to the programmable key . 4. In the "[...]

62 Model 53i IP Phone User Guide Line Keys and Programmable Keys Sprecode Key Y ou can set a programmable key to automatic ally activate specific service s offered by the server . For example, if the sprecode value o f *82 is configured, then by pressing the Sprecode programmable key , *82 automatically ac tivates a service provided by the server .[...]

Model 53i IP Phone User Guide 63 Line Keys and Programmable Keys Park/Pickup Keys The 53i phone has a park and pickup call feat ure that allows you to park a call and pickup a call wh en required. The IP phones support the Park/Pickup fe ature on the Asterisk, BroadW orks, Sylantro, and ININ PBX servers. Y ou can set the programmable keys on the 53[...]

64 Model 53i IP Phone User Guide Line Keys and Programmable Keys Configuring Park/Pickup Keys Use the following procedure to configure park/pickup on the 53i phone. 1. Click on Operation->Program mable Keys. 2. Select two keys from "Key 3" through " Key 6 ". 3. In the " Hard Key " field, select Park for the first ke[...]

Model 53i IP Phone User Guide 65 Line Keys and Programmable Keys Using th e Park Ca ll/Pickup Parked C all Featu re Use the following procedure on the IP phone to park a call and pick up a parked call. Park a Call 1. While on a live call, press the " Park " programmable key . 2. Perform the following for your specific server: If the call [...]

66 Model 53i IP Phone User Guide Line Keys and Programmable Keys Last Call Return (lcr) Key ( for Sylantro Se rvers) Using the Aastra W eb UI, you can configure the "Last call return " (lcr) function on a key . This feature is for Sylantro servers only . How it work s If you configure " lcr " on a key , and a call comes into you[...]

Model 53i IP Phone User Guide 67 Line Keys and Programmable Keys Directory Key By default, the 53i has a Directory key configured on Key 3. However , using the Aastra W eb UI, you can assign the Directory key to another available key if required (Key 3 through Key 6).. The "Directory List" feature a llows you to store frequ ently us ed na[...]

68 Model 53i IP Phone User Guide Line Keys and Programmable Keys Callers List Key By default, the 53i has a Callers List ke y configured on Key 4. However , using the Aastra W eb UI, you can assign the Callers List key to anothe r available key if required (Key 3 through Key 6). The Callers list is a stored log of your in coming calls. Y ou can use[...]

Model 53i IP Phone User Guide 69 Line Keys and Programmable Keys Transfer Key By default, the 53i has a T ransfer key configured on Key 5. However , using the Aastra W eb UI, you can assign the T ransfer key to anothe r available key if required (Key 3 through Key 6). The T ransfer key allows you to perform blin d or consultative call transfers to [...]

70 Model 53i IP Phone User Guide Line Keys and Programmable Keys Conference Ke y By default, the 53i has a Co nference key configured on Key 6. However , using the Aastra W eb UI, you can assign the Confer ence key to another available key if required (Key 3 through Key 6). The Conference key allows you to link three active calls into a single conf[...]

Model 53i IP Phone User Guide 71 Line Keys and Programmable Keys Intercom Key By default, the IP phone allows incomin g intercom calls to be automatically answered without having to set up an Icom key on yo ur phone. For more information about changing the behavior of inco ming Inter com calls, see the section "Incoming Intercom Call Features&[...]

72 Model 53i IP Phone User Guide Line Keys and Programmable Keys Using the Icom Key ( for Outgoing Intercom Calls ) 1. Press the Icom key . 2. Enter the extension number of the person you want to intercom or the BLF softkey for that extension. 3. After a beep tone, your phone automatical ly connects with the remote exte nsion and you can sp eak thr[...]

Model 53i IP Phone User Guide 73 Line Keys and Programmable Keys None Key Y ou can set a key to force a blank entry on the IP phone display for a specific key . Y ou do this by setting the key to " none ". If a particular key is not defined, it is ignored. Setting a None Key Use the following procedure to confi gure a None key on the 53i [...]

74 Model 53i IP Phone User Guide Line Keys and Programmable Keys Phone Lock Key Y ou can configure a programmable key on th e phone to use as a lock/unlock key . Y ou assign the function of the key as “ Phone Lock ”. Use the following procedure to configure a programmable key as a lock/unlock key in the Aastra W eb UI. Configuring a Phone Lock [...]

Model 53i IP Phone User Guide 75 Line Keys and Programmable Keys Using the Lock/Unlock Key on the IP Phone After configuring a programmab le key as a lock/unlock key , refer to the following procedure to use the key on the IP phone. Lock the Phone 1. Press the Lock programmable key . The phone locks. The LED for the pr ogrammable key AND the Messag[...]

76 Model 53i IP Phone User Guide Line Keys and Programmable Keys Deleting a Key Use the following procedure to delete a programmable key function using the Aastra W eb UI. 1. Click on Operation->Program mable Keys . or Click on Operation->Expansion Module <N>. 2. Select from " Key 3 " through " Key 6 ". 3. In the &qu[...]

Model 53i IP Phone User Guide 77 Making Calls Making Calls This section describes ways to make calls on your 53i phone, using your handset, speakerphone or headset. Dialing a Number First, take the phone off-h ook by: • lifting the handset • pressing or • pressing a line/call appearance button. At the dial tone, enter the number you wish to c[...]

78 Model 53i IP Phone User Guide Making Calls Using Handsfree Speakerphone The handsfree feature allows you to speak to someone without using the handset or headset. Y our phone must be in either th e Speaker or Speaker/Headset audio mode. For more information about settin g the audio mode on your phone, see "Set Audio" on page 24 . • T[...]

Model 53i IP Phone User Guide 79 Making Calls Using a Headset The 53i accepts headsets th rough the modular RJ9 jack on the b ack of the phone. Contact your telephone equipment retailer or distributor to purchase a comp atible headset. Advanced Volume Control s for the Headset Mi c On the 53i, there are 3 options for th e headset microphone volume.[...]

80 Model 53i IP Phone User Guide Making Calls Redial • Press to dial the most rece nt number y ou dialed from the phone. • If you are of f-hook and press the last number you called is called back. • If you are on-hook and press , a Redial Directory list appears on- screen. The redial list is avai lable during active call s. It stores up to th[...]

Model 53i IP Phone User Guide 81 Making Calls Deleting from th e Redial List Delete All Items 1. Press . 2. Press the Delete Key , then pres s the Delete Key again at the prompt to erase all items. Mute Y ou can use the Mute key to mute th e handset, headset, or speakerphone. When you use the mute key on your phone, you cannot be heard on an active[...]

82 Model 53i IP Phone User Guide Making Calls Press the button at any time to mu te handset, headse t, or handsfree. The speaker ligh t flashes slowly and you ca n hear the caller , but they cannot hear you. T o switch mute on or of f, press . IP Phone UI Note: If you place a muted call on hold, th e phone automatically takes the call off mute when[...]

Model 53i IP Phone User Guide 83 Receiving Calls Receiving Calls When a call is ringing at your extension, you see the " Inbound Call " Screen. The line/ call appearan ce light flashes quic kly for the incoming call. Answering an Incoming Call To answer the call • For handsfree operation, press or the li ne/call appe arance button for t[...]

84 Model 53i IP Phone User Guide Handling Calls Handling Calls When you are connected to a call, you can use the hard keys or programmable keys on the phone to place a call o n hold, transfer a ca ll, or conference. Placing a Call on Hold Y ou can place an active call on hold by pressing the Hold key . When you place a call on hold, only your phone[...]

Model 53i IP Phone User Guide 85 Handling Calls Automatic Ho ld When juggling between calls, you do not have to press the hold button to go from one call to the next. The phone automatically puts your current call on hold as soon as you press a new line/call appearance button. If you have more than one call on hold, you can reconnect to a held call[...]

86 Model 53i IP Phone User Guide Handling Calls 1. Connect to Party 1 (if not already connect ed). Party 1 is the party you want to transfer . 2. Press the Tr a n s f e r Key . Y ou should hear a dial tone as a second line opens up. 3. Dial the extension number (or the outside num ber) to Party 2. This is the Party for which you want to transfer Pa[...]

Model 53i IP Phone User Guide 87 Handling Calls Conferencing Calls The 53i IP phone offers tw o methods of conferencing: • Local conferencing (default method). • Centralized conferencing (for Sylantro and Broadsoft Servers) (Administrator must enable this method). By default, the Conference key is Key 6 on your phone. A Conference key must be s[...]

88 Model 53i IP Phone User Guide Handling Calls Using Local Conferencing Use the following procedure to create a confe rence call usi ng local confere ncing. Use the following illustration as a reference. 1. When you begin a conference, you are the firs t party in the conference (Party 1). Pickup the handset or press the speakerphone key . A line o[...]

Model 53i IP Phone User Guide 89 Handling Calls Joining Two Active Calls in a Single Conference 1. Begin with active ca lls on two different lines (for exam ple, Line 1 and Lin e 2 have active calls). 2. Press the Line key for which you want to conferen ce the two calls together (for example, Line 1). 3. Press the Conf key . 4. Press the Line key t[...]

90 Model 53i IP Phone User Guide Handling Calls Centralized Conferencing (for Sylantro and Broadsoft Servers) The 53i allows you to create multiple c onferences with unlimited participants (depending on your server limitations) when your Administrator enables Centralized Conferencing. If your Administrator does not enable Centra lized Conferencing,[...]

Model 53i IP Phone User Guide 91 Handling Calls Setting Up a Conference and Adding Multiple Parties (for Sylantro and Broadsoft Servers) 1. When you begin a conference, you are the f irst party in the conference (Party 1). Pickup the handset or press the Speakerphone Key . A line opens up. 2. Call Party 2 by dialing their number (or an swer an i nc[...]

92 Model 53i IP Phone User Guide Handling Calls Setting Up Multiple Conferences (for Sylantro Server only) 1. Start Conference 1 using the proce dures in the previous section, "Setting Up a Conference and Adding Mult iple Parties (for Sylantro and Broadsoft Servers)" . 2. When you are finished adding all required pa rties to Conference 1,[...]

Model 53i IP Phone User Guide 93 Handling Calls Ending Calls T o end a call, you first need to connect or reconnect to the call if not already connected (for example, if your caller is on hold). Press or the line/call appearance button of the active call to end the call. If connected through the handset, you can also place the handset back on hook [...]

94 Model 53i IP Phone User Guide Managing Calls Managing Calls The 53i has several features that make it easier to manage calls, and to keep track of your caller history , as well as your business and personal contacts. These features include: •D i r e c t o r y L i s t •C a l l e r s L i s t • Call Forwarding • Missed Calls Indicator •V [...]

Model 53i IP Phone User Guide 95 Managing Calls 3. T o search for an entry by name, press the dial pad number corresponding to the first letter of the name (for example, pre ss 7 for the letter P ). Continue to press the dial pad number to access other letters on the same key (for example, press 7 three times for ‘ Ron ’). If there are multiple[...]

96 Model 53i IP Phone User Guide Managing Calls Adding an Entry to the Directory List Use the following procedures to add a ne w entry to the Directory Li st. Use the following illustrati on as a reference. 1. Press the Directory Key (Key 3). 2. Press Save (Key 1). The " Enter Number " prompt displays. 3. Enter a phone number using the nu[...]

Model 53i IP Phone User Guide 97 Managing Calls Adding an Entry to the Directory List from the Save Key Y ou can also add a new entry to the Directory List from the Save Key (Key 1). 1. Press the Save Key . The " Save to? " prompt displays. 2. Press the Directory Key . The " Enter Number " prompt displays. 3. Enter a phone numbe[...]

98 Model 53i IP Phone User Guide Managing Calls Editing an En try in the Direc tory List Use the following procedure to edit an ent ry in the Directory List. Use the foll owing illustration as a reference. 1. Press the Directory Key . 2. Access the entry you want to edit by pressing the first letter of th e name on the dial pad, or use and to scrol[...]

Model 53i IP Phone User Guide 99 Managing Calls Deleting a n Entry from the Direc tory List Y ou can delete a single entry from the Dire ctory List, or you can delete all entries from the Directory List. Use the following procedures to delete a si ngle entry or a ll entries from the Directory List. Use the fol lowing illustration as a reference. De[...]

100 Model 53i IP Phone User Guide Managing Calls 3. Press the Delete Key again to e rase all entrie s from the Dire ctory List. The " Dir ectory empty " prompt displays.. Saving an Entry to the Dire ctory List Y ou can save entries (names and numbers ) from other sources to your Directory using any of the following methods: • Saving fro[...]

Model 53i IP Phone User Guide 101 Managing Calls Saving from the Callers List Use the following procedure to save name s/numbers from the Callers List to the Directory . Use the following illustration as a reference. 1. Press the Callers List Key (Key 4). 2. From the Callers List, scroll through the li st to find the name and number that you want t[...]

102 Model 53i IP Phone User Guide Managing Calls Saving from the Redial List Use the following procedure to save name s/numbers from the Redial List to the Directory . Use the following illustration as a reference. 1. Press the Redial List Key ( ). 2. From the Redial List, scroll through the list to find the name and number that you want to save to[...]

Model 53i IP Phone User Guide 103 Managing Calls Downloa ding the Direc tory List to Your P C Y ou can download the Directory List to y our PC via the Aastra W eb UI. The phone stores the dir ectorylist.csv file to your PC in comma- separated value (CSV) format. Y ou can use any spreadsheet a pplication to open the file for viewing. The following i[...]

104 Model 53i IP Phone User Guide Managing Calls Callers List The Callers list is a stored log of your incoming calls. The 53i IP Phone stores information for up to 200 incoming calls in the Callers list. By default, the Callers List Key is Key 4 on the top left of you r phone. Y our phone logs the number and name (if av ailable) of the caller, whe[...]

Model 53i IP Phone User Guide 105 Managing Calls Caller’s List Screen Display Y ou can view , scroll, and dele te line item s in the Callers List from the IP phone UI. Y ou can also directly dial from a disp layed line item in the Callers List. Display Item Description 450-349-0438 Indicates you have returned the call from the Callers list. N MAR[...]

106 Model 53i IP Phone User Guide Managing Calls Accessing the Callers List Use the following procedure to access the Ca llers Li st. Use the fo llowing illustration as a reference. 1. Press the Callers List Key . Press and to move through the Callers list. Press to see the most re cent call, or to see the oldest call on your list. 2. T o dial the [...]

Model 53i IP Phone User Guide 107 Managing Calls Editing Entr ies in the Ca llers List Important: The Caller List does not save ch anges. Editing in the Call ers List is generally used if you plan to call th e number and need to add a prefix. In the Callers List, if a dial pad key is pressed when a number and/or a name is displayed, the cursor auto[...]

108 Model 53i IP Phone User Guide Managing Calls Deleting Entr ies From th e Callers List Y ou can delete individual items from the Ca llers List, or you can delete all items in the Callers List. Use the following procedure to delete an individual item from the Callers List. Use the following illustration as a reference. 1. Press the Callers List K[...]

Model 53i IP Phone User Guide 109 Managing Calls Download ing the Ca llers List to Your PC Y ou can download the Callers List to your PC for viewing using the Aastra W eb UI. When you download the Callers List, the phone stores the callerlist.cs v file to your computer in comma-separated value (CSV) format. Y ou can use any spreadsheet a pplication[...]

110 Model 53i IP Phone User Guide Managing Calls Call Forwarding The call forwarding feature on the IP phone a llows incoming calls to be forwarded to another destination. The phone sends the SI P message to the SIP proxy , which then forwards the call to the assigned destination. Call forwarding is disabled by default. Y o u can enable call forwar[...]

Model 53i IP Phone User Guide 111 Managing Calls Setting Ca ll Forw arding Use the following procedure to set global call forwarding. For Global Call Forward Settings 1. Press on the phone to enter the Options List. 2. Select Call Forward and press 4 . 3. Select Cfwd Number and press 4 . 4. Enter the number destination for which you want your incom[...]

112 Model 53i IP Phone User Guide Managing Calls 1. Click on Basic Settings->Call Forward . 2. In the " Mode " field, select the mode you want to set on your phone. 3. In the " Number " field, enter the call forwar d number for which you want your calls to be call forwarded. 4. In the " Number of Rings " field, ente[...]

Model 53i IP Phone User Guide 113 Managing Calls For Per-Line Call Forward Settings 1. Click on Basic Settings->Call Forward . 2. Select a line to se t Call Forwarding on. 3. In the " Mode " field, select the mode you want to set on this line. 4. In the " Forward Numb er " field, enter the call forward number for which you wa[...]

114 Model 53i IP Phone User Guide Managing Calls Missed Calls Indicator The IP phone has a "missed ca lls" indicator that incremen ts the number of missed calls to the phone. This feature is a ccessible from the IP phone UI only . The number of calls that have not been answered increment on the phone’ s idle screen as " <number&[...]

Model 53i IP Phone User Guide 115 Managing Calls Voicemail The V oicemail feature on the 53i IP phone allows you to use a line, configured with a phone number for dialing out, to connect to a voicemail server . For each assig ned V oicemail number , there can be a minimum of 0 or a maximum of 1 V oicemail access phone number . The V oicemail list d[...]

116 Model 53i IP Phone User Guide Additional Features Additional Features This section describes additional features you can use on the 53i phone. Star Codes All of the main call handling and extension management features for your system can be set up as speed dials on programmable keys on your phone. Contact your System Administrator for more info[...]

Model 53i IP Phone User Guide 117 Additional Features Display DTMF Digits A feature on the IP phones allows users to en able or disable DTMF (dual-tone multi- frequency) digits to display to the IP phone when using the keypad to dial, or when dialing from a programmable key . DTMF is the signal sent fr om the phone to the networ k that you generate[...]

118 Model 53i IP Phone User Guide Additional Features Enable/Disable Call Waiting The call waiting featu re notifie s the user on an active call, of a new incoming call. Y ou can disable the call wa iting feature, so that the new incoming ca ll is automatically rejected by th e phone with a busy message. If you disable call waiting on the phone, a [...]

Model 53i IP Phone User Guide 119 Additional Features Enabling/ Disabling Ca ll Waiting Use the following procedure to enable or disable Call W a iting on the IP phone. 1. Click on Basic Settings->Pre ferences->General. 2. Call W aiting is enabled by default. If required, disable th e " Call W aiting " field by unchecking the check [...]

120 Model 53i IP Phone User Guide Additional Features Play Call Waiting Tone Y ou can enable or disable the playing of a call waiting tone when you are on an activ e call and a new call comes into the phone. Y ou can configure this featur e using the Aastra W eb UI. Configuring Call Waiting Tone Use the following procedures to confi gure a call wai[...]

Model 53i IP Phone User Guide 121 Additional Features Stuttered Dial Tone Y ou can enable or disable the playing of a st uttered dial tone when there is a messa ge waiting on the IP phone. Y ou can configure this featur e using the Aastra W eb UI. Configuring Stuttered Dial Tone Use the following procedures to confi gure stutter ed dial tone on the[...]

122 Model 53i IP Phone User Guide Additional Features XML Beep Support Using the Aastra W eb UI, you can enable or disable a beep to be audible when th e phone receives an XML a pplication using the " XML Beep Support " field at the path Basic Setting s->Pr efer ences->General . If you disable this feature, then no beep is heard whe[...]

Model 53i IP Phone User Guide 123 Additional Features Status Scroll Delay Using the Aastra W eb UI, you can specify a sc roll delay option that allows you to set the time delay , in seconds, between the sc rolling of each status message on the phone. Y ou can specify th is setting in the " S tatus Scroll Delay (seconds) " field at the pat[...]

124 Model 53i IP Phone User Guide Additional Features Incoming Call Interrupts Dialing If you are dialing a call on your phone and another call comes in while you are dialing, you can allow the incoming call to interrupt dialing by enabling a parameter called " Incoming Call Inte rrupts Dialing ". Y ou can enable or disable this parameter[...]

Model 53i IP Phone User Guide 125 Additional Features Goodbye Key Cancels Incoming Calls The 53i has a feature that allows you to configure the Goodbye key to drop a second incoming call or ignore incoming calls presented to the phone when you are on an active call. The param eter is called " Goodbye Key Cancels Incoming Call " and is con[...]

126 Model 53i IP Phone User Guide Additional Features Using the Goodbye Key to Cancel Incoming Cal ls Feature IP Phone UI IF THEN "Goodbye Key Cancels Incoming Call" is enabled AND a second call comes in while you are on an active call, press the Goodbye key to reject the second incoming call. "Goodbye Key Cancels Incoming Call"[...]

Model 53i IP Phone User Guide 127 Additional Features UPnP Mapping Lines (for remote phones) Universal Plug and Play (UPnP) is a standard that uses In ternet protocols to enable devices to be plugged into a network and automatically know about each other . W ith UPnP , when a user plugs a device into th e network, the device configures itself, acqu[...]

128 Model 53i IP Phone User Guide Additional Features Message Waiting Indicator Y ou can configure the Message W aiting Indica tor (MWI) to illuminate for a specific line or for all lines. For example, if you configure the MWI LED on line 3 only , the LED illuminates if a voice mail is pending on line 3. If you configure the MWI LED for all lines, [...]

Model 53i IP Phone User Guide 129 Additional Features Incoming Intercom Call Features Incomi ng Interc om By default, the IP phone allows incomin g intercom calls to be automatically answered without having to set up an Icom key on your phone. The phone automatically pla ys a warning tone when it receives an incomi ng intercom call. It also mutes t[...]

130 Model 53i IP Phone User Guide Additional Features Auto-Answer/Play Warning Tone The auto-answer feature on the IP phone allo ws you to enable or disable automatic answering for an Intercom call. If “Auto-Answer” is enabled, the phone automatically a nswers an incoming intercom call . If “Play W arning T one” is also enabled, the phone p[...]

Model 53i IP Phone User Guide 131 Additional Features 3. The " Micr ophone Mute " field is enabled by default. The microphone is muted on the IP phone for Intercom calls made by th e originating caller . T o disable this field, uncheck the box. 4. The " Play W arning T one " field is enabled by defa ult. If “Auto-Answer” is [...]

132 Model 53i IP Phone User Guide Available Features Enabled by Administrators Available Features Enabled by Administrators There are features on your IP Phone that yo u can use ONL Y if an Administrator has enabled them on your ph one. Those features are described in this section. Contact your System Administrato r for more information. Outgoing I[...]

Model 53i IP Phone User Guide 133 Available Features Enabled by Administrators Customizable Ca llers List Key Y our System Administrator can specify an XML URI that cr eates a custom Call ers List application for your phone. When you press the Callers List key , the phone accesses a cus tom XML URI Callers List instead of th e standard Callers List[...]

134 Model 53i IP Phone User Guide Available Features Enabled by Administrators Answer and Ignore Soft keys for XML Applications If you are accessing XML appl ications on your phone and a call comes in, your System Administrator can cre ate " Answer " and " Ignore " keys that you can use to either answer the incoming call, or ign[...]

Model 53i IP Phone User Guide 135 Model 536M Expansion Module Model 536M Expansion Module The 53i IP Phone of fers an optional 536M Expans ion Module that attaches to the right side of the phone to provide additional softkeys. Model 536M The 536M provides 18 softkeys in each column (totaling 36 keys) on the keypad. Each key provides an LED f or ind[...]

136 Model 53i IP Phone User Guide Model 536M Expansion Module Using the Expansion Modu le 536M Expansion Module After configuring the softkeys on the 536M Expansion Module, you can record the name of the softkey on the paper labels provided with the Expa nsion Module. Press the softkey you want to use when applicable. References For more informatio[...]

Model 53i IP Phone User Guide 137 Model 536M Expansion Module Creating a Speeddial Key from the Expansion Module Keypad Pressing and holding down a key on the e xpansion module initiates a speeddial feature. When creating a speeddial key on the Expans ion Module, you must select a key that has no preassigned function (key must be set to none ). 1. [...]

138 Model 53i IP Phone User Guide Troubleshooting Solutions Troubleshooting Solutions Why is my display blank ? Ensure that power is being provided to your phone. Make sure yo ur phone is plugged into a power source. Why is my speakerphone not working? If you press the button and the speaker li ght flashes and you do not hear dial tone through the [...]

Model 53i IP Phone User Guide 139 Troubleshooting Solutions How do I change my u ser password? Y ou can change the user password from the IP phone UI or the Aastra W eb UI. 1. Press on the phone to en ter the Options List. 2. Select User Password and press 4 . 3. Enter the current user password and press 4 . 4. Enter the new user password and press[...]

140 Model 53i IP Phone User Guide Troubleshooting Solutions How do I rest art the IP phon e? 1. Press the button on the phone to enter the Option List. 2. Use the key to scroll down the list of options to Phon e S tatus and press the 4 . key to select. 3. Press the key to scroll to the Restart Phone option. Press the 4 . key to confirm and restart [...]

Model 53i IP Phone User Guide 141 Troubleshooting Solutions How do I lock my phone? Y ou can lock your phone to prevent the phone from being used or configured. Y ou can lock the phone using any of the following: • At the path Options->Phone Lock on the IP Phone UI. • At the path Operations->Phone Lock on the Aastra W eb UI. • At a conf[...]

142 Model 53i IP Phone User Guide Troubleshooting Solutions Unlock the Phone 3. Click on Operation->Phone Lock . 4. In the " Unlock the Phone? " field, click . The phone unlocks dynamically and di splays the following message: " Phone is unlocked ".[...]

Model 53i IP Phone User Guide 143 Limited Warranty Limited Warranty Aastra T elecom warrants thi s product against defe cts and malfu nctions during a on e (1) year period from the date of origina l purchase . If there is a defect or malfu nction, Aastra T elecom shall, at its option, and as the exclusive reme dy , eithe r repair or re place the te[...]

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Model 53i IP Phone User Guide A-1 Appendix A - Time Zone Codes Appendix A - Time Zone Codes The following table ident ifies the time zone name and time zone c ode to use on the IP phone. Time Zone Name/T ime Zone Code T able Time Zone Name T i me Zone Code AD-Andor ra AG-Antigua AI-Anguilla AL-T irane AN-Curacao AR-Buenos Aires AS-Pago Pago A T -Vi[...]

A-2 Model 53i IP Phone User Guide Appendix A - Time Zone Codes CA-Newfoundland CA-Atlantic CA-Eastern CA-Saskatchewan CA-Central CA-Mountain CA-Pacific CA-Y ukon CH-Zurich CK-Rarotonga CL-Santiago CL-Easter CN-China CO-Bogota CR-Costa Rica CU-Havana CY -Nicosia CZ-Prague NST AST EST EST CST MST PST PST CET CKS CLS EAS CST COS CST CST EES CET DE-Ber[...]

Model 53i IP Phone User Guide A-3 Appendix A - Time Zone Codes JM-Jamaica JP-T okyo EST JST KY -Cayman EST LC-S t Lucia LI-V aduz LT- V i l n i u s LU-Luxembourg L V -Riga AST CET EET CET EET MC-Monaco MD-Chisinau MK-Skopje MQ-Martinique MS-Montserrat MT -Malta MX-Mexico City MX-Cancun MX-Merida MX-Monterrey MX-Mazatlan MX-Chihuahua MX-Hermosillo M[...]

A-4 Model 53i IP Phone User Guide Appendix A - Time Zone Codes RO-Bucharest RU-Kaliningrad RU-Moscow RU-Samara RU-Y ekaterinburg RU-Omsk RU-Novosibirsk RU-Krasnoyarsk RU-Irkutsk RU-Y akutsk RU-Vladivostok RU-Sakhalin RU-Magadan RU-Kamchatka RU-Anadyr EET EET MSK SAM YEK OMS NOV KRA IRK YA K VLA SAK MAG PET ANA SE-S tockholm SG-Singapore SI-Ljubljan[...]

Model 55i IP Phone User Guide Index-1 Index Index Numerics 536M 135 53i star codes for 116 A Aastra Web UI Basic Settings para meters 17 Operaton parameters 16 phone status 16 about this guide 1 allow barge-in, for interco m 130 audio, setting 24 auto-answer, for intercom 130 autodial (hotline and warmline) 133 B BLF list 50, 5 2 BLF, setting 49 C [...]

Index Index Index-2 Model 55i IP Phone User Guide K keys as Callers List Key 68 as conference key 70 as Directory key 67 as empty key 73 as Last Call Return 66 as transfer key 69 L language overview 29 specifying on IP phone 29 last call return, softkeys for 66 line, setting on programmable key 42 lines settings 39 lock/unlock the phone 141 locking[...]

Index Index Index-3 Model 55i IP Phone User Guide V voicemail 83, 115 W warning tone, for Intercom 130 warranty, limited 143 X XML application title 60 XML application URI 60 XML beep support 122 XML key, setting 60 XML service, acce ssing 61[...]

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If you’ve read this owner ’s manual and consulted the Troubleshooting section and still have problems, pl ease visit our website at www .aas tra.com or call 1-800-574-1611 for technical assist ance. © Aastra T e lecom Inc.2007 41-001199-00 Rev 01[...]