Aastra Telecom 57i IP Phone manual

User Guide Release 2.0 41-001201-00 Rev 01 57i IP Phone[...]

Aastra Telecom will not accept liab ilit y for any d amages and/or long distance charges, wh ich result fr om unauthori zed and/or unlawful use. While every effort has been mad e to ensure accuracy, Aastra Telecom will not be liabl e for technical or edi torial errors or o missions contained within th is documentation. The info rmation contained in[...]

Model 57i IP Phone User Guide iii Software License Agreement Software License Agreement Aastra Telecom Inc., hereinafter known as "Seller", grants to Customer a personal, worldwide, non-transferable , non-sublicenseable and non-exclu- sive, restricte d use license to use So ftware in object form solely with the Equipment for which the Sof[...]

[...]

Table of Contents v Table of Contents Software License Agreement.......... .............. .............. .............. .............. ... iii About this Guide ............. ............ .............. .............. .............. ........... ............ 1 Document ation .. .............. .............. ............ .............. .............. [...]

Table of Contents Table of Contents vi Making Calls ............... ........... .............. .............. .............. .............. ............. 66 Dialing a Number ................................................................... 66 Pre-dialing a Number ....................................... ...................... 66 Using Handsfree Sp[...]

Table of Contents vii Table of Contents Limited W arranty ...................... .............. .............. ......................... ........... 125 Appendix A - T ime Zone Codes ....................... .............. .............. ........... A-1[...]

[...]

Model 57i I P Phone User Guide 1 About this Guide About this Guide This guide explains how to use the basic features of your new 57i phone. Not all features listed are available by default. Contact your system or network administrator to find out whic h features and ser v ices are available to you on your sys tem. Your system administrator has the [...]

2 Model 57i I P Phone User Guide Introduction Introduction This 57i IP telephone has all the feat ures of a regular business phone, allowing you to make and receive call s, transfer, conference and more. The 57i IP telephone provides communicati ons over an IP Network using the SIP IP telephony protocol. Phone Features • 11 line graphical LCD scr[...]

Model 57i I P Phone User Guide 3 Getting Started Getting Started The 57i must b e set up and be config ured prior to its first use. This section describes phone beha vior and start up screens you may see when the phone is first plugged in, or when it is restarted. Plugging in and Starting the Phone The 57i automatically begins the star t up sequenc[...]

4 Model 57i I P Phone User Guide Getting Started The 57i phone then ch ecks settings and looks fo r new configuration and firmware updates for the phone from a se rver. If a new update is found , the phone displays the messag e “ Updating Configuration ”. This may take a few moments while the ph one down loads the latest updates. Note: New upda[...]

Model 57i I P Phone User Guide 5 Getting Started If language packs were loaded to your phone by your system a dministrator, the following screen displa ys during startup. When the configuration update is complete, the phone displays the following screens and then displays th e Idle screen.. . Downloading Language Packs Network DSP SIP[...]

6 Model 57i I P Phone User Guide Getting Started . Idle Screen Done Services Dir Callers Icom L1 John Smith Sat Jan 1 12:18am[...]

Model 57i I P Phone User Guide 7 Getting Started Network Connected/Network Disc onnected If your phone is successful when c onn ecting to the network the following screen displays before c hanging to the Idle sc reen.. If your phone di d not successful ly connect to the network, the " Network Disconnected " prompt appears on the disp lay [...]

8 Model 57i I P Phone User Guide Getting Started Idle Screen When the phone has succes sf ully updated the configu ration and connected to the network, the phone displays the Idle State screen. The idle screen is shown whenever your phone is not in use. Note: Your system administrator se ts up your SIP scr een name, line n umber, and any other ad m[...]

Model 57i I P Phone User Guide 9 Getting Started Reference For more information about configuri ng the top default softkeys and all other sof tkeys, se e "Softkeys" on page 24 . For more information about using all of the default sofkeys (Services , Directory, Callers List, Intercom, Dial, Conference, and Transfer), see the following sect[...]

10 Model 57i I P Phone User Guide Getting Started Idle Screen wit h Voicemail Messag es The envelope icon displays on the Idle State screen only if you have new messages waiting. The n umber next to the envelope in dicates how many new messages you have. To access your voicemail messages, use the star codes for your system if a voicemail softkey h [...]

Model 57i I P Phone User Guide 11 Getting Started For example, if you configure a botto m softkey for speeddialing to Home, and then you pickup the handset, the screen d isplays the Dial , Conf , and Xfer default softkeys with a More softkey. You can p ress the More softkey to toggle between the first and second screens to display all configu red s[...]

12 Model 57i I P Phone User Guide Getting Started Phone Options via the IP Phone UI You can access specific options for th e 57i IP phone usin g the phone’s user interface (UI) via the keypad. Pres sing the Option button gives you a list of conf igurable opti ons. These options allow y ou to customize your phone settings. Note: *The " Networ[...]

Model 57i I P Phone User Guide 13 Getting Started Using the IP Phone UI 1. Press the Options key on the phone to ente r the options list. 2. To go to an Option, use and to scroll through the li st, or press the number corresp onding to the Option . 3. Press the Show softkey, the button, or pres s the digit number of the corresponding option to sele[...]

14 Model 57i I P Phone User Guide Getting Started Phone Options via the Aastra Web UI In addition to the IP Phone UI option s, you can also customi ze additional options on the IP Phone using the Aastr a Web UI. In order to access y our phone using the Aastra Web UI, you need to know your phone’s IP address. Finding Your Phone’s I P Address 1. [...]

Model 57i I P Phone User Guide 15 Getting Started 5. Your phon e’s IP Ad dress dis plays. Using the Aast ra Web UI 1. Open your web browser a nd enter the phone’s IP address or host name into the address field. If the browser is using HTTP, the f ollowing redirect screen displays , fol- lowed by the “Security Alert” window. This process red[...]

16 Model 57i I P Phone User Guide Getting Started The Network Status w indow displays for the IP phone you are access- ing. Note: For a user, the default user name is “ user ” and the passwo rd field is le ft blank. The Network Status w indow displays for the IP phone you are accessing. 4. You can logout of the Aastra Web UI at any time by clic[...]

Model 57i I P Phone User Guide 17 Getting Started Basic Settings The Basic Settings section provides the fo llowing options: - Preferences - Allows you to enable/di sable the following: static configuration of park/pickup, supp ression of DTMF play back, display of DTMF digits, the playing of call wa iting tone, and stuttered dial tone. This catego[...]

18 Model 57i I P Phone User Guide User Password User Password This category allows y ou to change the user passw ord for your phone. Changing your passwo rd ensures that only you can alter your phone settings, and helps k eep your system secure. You can change your user password using the IP Phon e UI or the Aastra Web UI. Note: Valid values when c[...]

Model 57i I P Phone User Guide 19 User Password 2. In the " Current Password " field, enter the current user password. Note: By default, the use r name is “ user ” (all lowercase ) and the password field is left blank. 3. In the " New Password " field, enter the new user password. 4. In the " Password Con firm " fi[...]

20 Model 57i I P Phone User Guide Using Your Phone Using Your Phone The following sections describe the various 57i phone key fu nctions, and how they help you make and manage your calls and call er information. Key Description s The following table identifies the keys on the ke y panel of your 57i IP phone that you can use for handling calls. Keys[...]

Model 57i I P Phone User Guide 21 Key Descriptions Line/Call Appearance key - Connects you to a l ine or call. The Aastra 57i IP phone supports up to 4 line keys. Handsfree key - Activates Handsfree for making and receiving call s without lifting the handset. When the audio mode option is s et, this key is used to switch between a headset and the h[...]

22 Model 57i I P Phone User Guide Key Descriptions Softkeys - 12 softkeys on the 57i IP Phone. - 6 Top Keys: programmable static softkeys (up to 10 programmable functions) - 6 Bottom Keys: programmable state-based softkeys (up to 20 programmable functions) These keys also perform as foll ows: • Callers list key - Accesses the last 200 calls recei[...]

Model 57i I P Phone User Guide 23 Key Descriptions Multiple Line and Call Appearances The 57i has 4 hard line/cal l appearance buttons eac h with a corresponding status light. These line/call appear ance buttons and lights can represent physical lines, calls for your exten sion or calls from a group that y our extension is part of. By pressing a li[...]

24 Model 57i I P Phone User Guide Softkeys Softkeys Your 57i has 12 mult i-functional so ftkeys: • 6 Top Keys : programmable static softkeys (up to 10 programmable functions) • 6 Bottom Keys : programmable state -based softkeys (up to 20 programmable functions). Note: If 536 or 560 Expansion Module(s) are attached to the phone, click on Operati[...]

Model 57i I P Phone User Guide 25 Softkeys Softkey Functions You can configure the 57i softkeys for any of the following: Softkey Function Description None Indicates softkey is di sabled (option for Web UI only) Line Indicates softkey is configured for line use. Speeddial Indicates softkey is co nfigured for speeddial use. Do Not Disturb (DND) Indi[...]

26 Model 57i I P Phone User Guide Softkeys State-Based Softkeys (Bottom Keys only) On the 57i bottom so ftkeys, you can configure a specific state to display when a softkey is being used. Availa ble states you can configure for each softkey include: • idle - The phone is not being used. • connected - The current line is in an active call (or th[...]

Model 57i I P Phone User Guide 27 Softkeys In the Aastra Web UI, the operational stat es for each softkey display enabled. To disable a state, you unch eck the box for that operational state. The IP phone idle screen condenses th e softkeys. For example, if you set softkey 12 as the following: Type : speeddial Label : Voicemail Value *89 State : ou[...]

28 Model 57i I P Phone User Guide Softkeys Softkeys as Line/Call Appearances You can customize the softk eys on your 57i phone to function as line/call appearance softkeys. These line/call ap pearance softkeys function in a similar manner to the 4 line/call appear ance hard keys and lights on your phone. For details on the line/call app earance har[...]

Model 57i I P Phone User Guide 29 Softkeys Depending on how the phone has been c onfigured, the maximum number of total line/call appearances that ca n be set up is 8 or 9 (4 line/call appearance as hard keys and 4 or 5 as softk eys). If all lin e/call ap pearances have been set up for the same number, a total of 9 lines can be configured. If all l[...]

30 Model 57i I P Phone User Guide Softkeys Setting a Li ne Softkey You can set a so ftkey as an addi tional line o n the 57i. The softkey acts as a line that behaves the same as a hard line key. For more information about the behavior of line keys, s ee "Multiple Line and Call Appearances" on page 23. You can use the Aastra We b UI only t[...]

Model 57i I P Phone User Guide 31 Softkeys Softkeys as Speeddials You can set up custom softkeys as spee ddials. Speedd ial softke ys can dial a star code for a feature on the system or a phone number or a se t of digits. A customized la bel displays i nside the phone’ s display for each softkey. If you press a custom softkey, the phone goes off-[...]

32 Model 57i I P Phone User Guide Softkeys Continue to press the nu m ber key to access the next letter for that key (i.e. press 2 three times to a ccess C ). Press to move to the next space, or wait a moment and the cursor automatically advances. To insert a space between letters, press . To backspace and erase a mistake, press or th e Delete key.[...]

Model 57i I P Phone User Guide 33 Softkeys On the 57i, you can set the top softke ys with up to 10 speeddials and the bottom softkeys with up to 20 speeddials. 1. Click on Operation->Softkeys and XML. 2. Click on the Bottom Keys tab or the Top Keys tab. 3. Select from "Key 1" through " Key 20 " on the bottom t ab. or Select f[...]

34 Model 57i I P Phone User Guide Softkeys Saving an Entr y from the Redial , Callers, or Dire ctory Lists to a Speeddial key Use the following procedure to save an entry from your Di rectory List, Callers List, or Redial List on the IP phone. 1. Press the Directory List, Callers List, or Redi al List key. From the Callers List or Redial List , scr[...]

Model 57i I P Phone User Guide 35 Softkeys Softkeys as "Do not Disturb" The IP phones have a feature you can enable called "Do not Disturb (DND). The DND function allo ws yo u to turn "do not disturb" ON and OFF. Note: You can configure DND usi ng the Aastra Web UI only. If DND is ON, callers call ing into the phone hear a [...]

36 Model 57i I P Phone User Guide Softkeys Softkeys as Busy Lamp Field ( BLF) You can set a softkey to Busy Lamp Field (BLF). The BLF feature on the IP phones a llows a specific extension to be monitored for state changes. BLF moni tor s the status (busy or idle) of extensions on the IP phone. Note: The BLF setting is app licable to the A sterisk s[...]

Model 57i I P Phone User Guide 37 Softkeys 4. In the " Type " field, select BLF to apply to the softkey. 5. In the " Label " field, enter a label to apply to this softkey. 6. In the " Value " field, enter the phone numbe r or extension you want to monitor. 7. In the " Line " field, select a line for which to [...]

38 Model 57i I P Phone User Guide Softkeys Softkeys as BLF List (For use w ith the Bro adSoft Br oadworks Rel 13 or hi gher platfor m only) You can set a soft key to BLF list. The BLF list feature on the IP phones is specifical ly designed to support the BroadSoft Broad works Rel 13 Busy Lamp Field feature. This feature allows the IP phone to subsc[...]

Model 57i I P Phone User Guide 39 Softkeys 1. Click on Operation->Softkeys and XML . 2. Click on the Bottom Keys tab or the Top Keys tab. 3. Select from "Key 1" through " Key 20 " on the bottom t ab. or Select from " Key 1 " through " Key 10 " on the top tab. 4. In the " Type " field, select &quo[...]

40 Model 57i I P Phone User Guide Softkeys Softkeys for Accessing XML Services The 57i IP phone has a feature you can enable called " XML " (Extensible Markup Language). XML is a markup langu age much like HTML. Your system administrator can create cust omized XM L menu services and lo ad them to your IP phone. These servic es include thi[...]

Model 57i I P Phone User Guide 41 Softkeys The XML Application URI is the URI loaded by your pho ne. The phone performs an HTTP GET. Contact your system admi nistrator for the applicable XML URI to enter in the "XML Application URI" field. The XML Application Title is the la bel that displays beside the XML softkey on your pho ne. If you [...]

42 Model 57i I P Phone User Guide Softkeys Note: Contact your system administ rator for the approp riate value(s) to enter in the "XML Applic ation URI" field. 9. Click to save your changes. 10. Click on Operation->Reset . 11. In the " Restar t Phone " field click to restart the IP phone. Setting an XML Softkey 1. Click on Op[...]

Model 57i I P Phone User Guide 43 Softkeys Accessing the XML Servic e After an XML application(s) has been sa ved to your IP phone, and either the Services Menu or a softkey have been configured to access the XML applications, the customized se rvice is ready for you to use. From the Services Menu Use the following procedure to acces s XML applicat[...]

44 Model 57i I P Phone User Guide Softkeys Softkeys as Flash Key You can set a softkey to generate a flas h event when it is pressed on the 57i or 57i handset. You do this by setting the softkey to " flash ". The IP phone generates flash events only when a call is connected and th ere is an active RTP stream (for example, when the call is[...]

Model 57i I P Phone User Guide 45 Softkeys Softkeys as Sprecode You can set a softke y to automatically ac tivate specific se rvices offered by the server by setting a softkey to " sprecode ". For example, if the sprecode value of *82 is configured, then by pressing the softkey , *82 automatically activates a service provided by the serve[...]

46 Model 57i I P Phone User Guide Softkeys 7. If configuring a softkey on the Botto m Keys, in the state fields, check (enable) or uncheck (disable) the " Connected " state to apply to this soft- key. 8. Click to save your changes. 9. Click on Oper ation ->Res et . 10. In the " Restar t Phone " field click to restart the IP p[...]

Model 57i I P Phone User Guide 47 Softkeys Static and Softkey Settings for Park/Pickup The IP phone ha s a park and pickup ca ll feature that allo ws you to park a call and pickup a c all when required . There are two w ays a user can configure this feature: • Using a static configuration • Using a programmable configuration (using softkeys) No[...]

48 Model 57i I P Phone User Guide Softkeys Configuring Park /Pickup us ing Static Configuration Use the following procedure to con figu re the Park/Pickup call feature using the static configuration meth od. Note: Aastra recommends you configure ei ther the static or the programmable con- figuration, but n ot both. 1. Click on Basic Settings->Pr[...]

Model 57i I P Phone User Guide 49 Softkeys 3. Enter a server value in the " Pickup Parked Call " field. Note: For values to enter in t his field, see the t able "Park/Pickup Call Server Config- uration Values" on page 47 . 4. Click to save your changes. 5. Click on Oper ation ->Res et . 6. In the " Restart Phone " f[...]

50 Model 57i I P Phone User Guide Softkeys Configuring Park/Pickup us ing Softkey Configurat ion Use the following procedure to con figu re the Park/Pickup call feature using the so ftkey configuration method. 1. Click on Operation->Softkeys and XML . 2. Click on the Bottom tab or the Top tab. 3. Select from "Key 1" through " Key [...]

Model 57i I P Phone User Guide 51 Softkeys 9. Pick another softkey (from top or bottom keys) to configure for Pickin g up a call. 10. In the " Label " field, enter a label for the Pickup softkey. 11. In the " Value " field, enter the appropriate value based on the server in your network. Note: For values to enter in t his field,[...]

52 Model 57i I P Phone User Guide Softkeys Using th e Park Ca ll/Pickup Parked Call Fea ture Use the following procedure on th e IP phones to park a call and pick up a parked call. Park a Call 1. While on a live call, press the " Park " softkey. 2. Perform the following for your specif ic server: If the call is parked successfully, th e r[...]

Model 57i I P Phone User Guide 53 Softkeys Softkeys as Last Call Return (lcr) (Sylantro Servers only) Using the Aastra Web UI, you can c onf igure the "Last call return" (lcr) function on a softkey. This featur e is for Sylantro servers only. How it work s If you configure "lcr" on a softke y, an d a call comes into your phone, [...]

54 Model 57i I P Phone User Guide Softkeys 5. In the " Line " field, select the line you wa nt to apply to this softkey. Valid values are 1 through 9. 6. If configuring a softkey on the Botto m Keys, in the state fields, check (enable) or uncheck (disable) the states you want to ap ply to th is softk ey. 7. Click to save your changes. 8. [...]

Model 57i I P Phone User Guide 55 Softkeys Softkeys as Services By default, the 57i has a Services key configured on key 1 of the top set of keys. However, you can use any so ftkey to configure a " Services " key. The Services key accesses enha nced fe atures and se rvices provided by third parties. Usin g the "Services " key, y[...]

56 Model 57i I P Phone User Guide Softkeys Setting Services Softkey Use the following procedure to con figure a Services softkey on the 57i phone. 1. Click on Operation->Softkeys and XML. 2. Click on the Bottom tab or the Top tab. 3. Select from "Key 1" through " Key 20 " on the bottom tab. or Select from " Key 1 " [...]

Model 57i I P Phone User Guide 57 Softkeys Softkeys as Directory By default, the 57i has a Directory key configured on key 2 of the top set of keys. However, using the Aastra Web UI, you can assi gn the Directory key to any softkey on the top or bott om keys on the phone.. The "Direct ory List " featur e allows you to store frequently use[...]

58 Model 57i I P Phone User Guide Softkeys Setting Directory Softkey Use the following procedure to con figure a Direct ory softkey on the 57i phone. 1. Click on Operation->Softkeys and XML. 2. Click on the Bottom tab or the Top tab. 3. Select from "Key 1" through " Key 20 " on the bottom tab. or Select from " Key 1 &quo[...]

Model 57i I P Phone User Guide 59 Softkeys Softkeys as Callers List By default, the 57i has a Callers List key con figured on key 3 of th e top set of keys. However, using the Aastra We b UI, you can assign the Callers List key to any softkey on the top or bo ttom keys on the phone. The Callers list is a stored log of you r incoming calls. You can [...]

60 Model 57i I P Phone User Guide Softkeys 1. Click on Operation->Softkeys and XML. 2. Click on the Bottom tab or the Top tab. 3. Select from "Key 1" through " Key 20 " on the bottom tab. or Select from " Key 1 " through " Key 10 " on the top tab. 4. In the " Type " field, select Callers List . 5[...]

Model 57i I P Phone User Guide 61 Softkeys Softkeys as an Intercom Key By default, the 57i has an Intercom key configured on key 4 of the top set of keys. However, using the Aastra Web UI, you can assi gn the Intercom key to any softkey on the top or bott om keys on the phone.. You can use the Intercom key to au tomiatically connect with a remote e[...]

62 Model 57i I P Phone User Guide Softkeys 2. Click on the Bottom tab or the Top tab. 3. Select from "Key 1" through " Key 20 " on the bottom tab. or Select from " Key 1 " through " Key 10 " on the top tab. 4. In the " Type " field, select Intercom . 5. In the " Label " field, enter a labe[...]

Model 57i I P Phone User Guide 63 Softkeys Softkeys as an Empty Key You can set a softke y to force a blank entry on the IP phone display for a specific s oftkey. You do this by setting th e softkey to " empty ". The soft keys are added in order (from softkey 1 to softkey20) afte r any hard-coded keys have been added. If a particular soft[...]

64 Model 57i I P Phone User Guide Softkeys Deleting a Softkey Use the following procedure to delete a s oftkey function using th e Aastra Web UI. 1. Click on Operation->Softkeys and XML . 2. Click on the Bottom tab or the Top tab. 3. Select from "Key 1" through " Key 20 " on the bottom tab. or Select from " Key 1 " [...]

Model 57i I P Phone User Guide 65 Restarting your phone Restarting your phone You may want to restart your phone to check for updates on the server. You may occasionally need to restart your phone to set changes or updates to your pho ne or network settings. You may also need to resta rt your phone if you have been asked to do so by you r system ad[...]

66 Model 57i I P Phone User Guide Making Calls Making Calls Dialing a Number First, take the ph one off-hoo k by: • lifting th e handset • pressing or • pressing a line/call appearance button. At the dial tone, enter the number you wish to call. If you are unable to make calls within certain area codes, ch eck with your system administrator f[...]

Model 57i I P Phone User Guide 67 Making Calls Using Handsfree Speakerphone The handsfree feature allows you to speak to someone without using the handset or headset. Your phone mus t be in either the Speaker or Speaker/ Headset audio mod e. You can set your desired audio mod e using the Headset Settings option from the Options list . For more info[...]

68 Model 57i I P Phone User Guide Making Calls 6. Press Done to save changes and exit. 7. If you do not wish to save changes, press Cancel to return to the pr evious screen. NOTE: By default, the volu me for the headset microphone is set to medium. To Make and Receive Calls Using a Headset 1. Ensure that you h ave selected a he adset audio mode by [...]

Model 57i I P Phone User Guide 69 Making Calls Intercom On the 57i, you can use the Intercom key to automatically connect with a remote extension. By default, the Inte rcom key is config ured as Key 4 on the top set of softkeys. To use the Intercom key 1. Press the Intercom key. 2. Enter the extension number of the person you wish to in tercom or t[...]

70 Model 57i I P Phone User Guide Making Calls Enabling/Disabling Microp hone and Auto -Answer Use the following procedure to enabl e /disable the microphone and/ or auto-answer on the IP phone. 1. Click on Basic Settings->Preferences- >Incoming Intercom Settings . The " Microphone Mute " field is enabled by default (turne d OFF). T[...]

Model 57i I P Phone User Guide 71 Making Calls Redial • Press to dial the most recent number you dialed from the phone. • If you are off-hook and press the l ast number you called will be called back. • If you are on-hook and press , a Redial Directory list appears on- screen. The redial list stores up to the last 100 numbers you called, allo[...]

72 Model 57i I P Phone User Guide Making Calls Mute Press the button at any time to mu te handset, headset or hand sfree. The speaker light will flash slo wly and you can hear the caller, but they cannot hear yo u. To switch mute o n or off, press . Note: If you place a muted call on hold, the phone automatically takes t he call off mute when you r[...]

Model 57i I P Phone User Guide 73 Receiving Calls Receiving Calls When a call is ringing at yo ur ex te ns io n, yo u w i ll se e t he " Inbound Call " S c r e en . T he l in e/ ca ll appearance light flashes quickly for the inco ming call. Answering an Incoming Call To answer the call • For handsfree operation, press or the line/call a[...]

74 Model 57i I P Phone User Guide Handling Calls Handling Calls When you are connected to a call, you can use the softkeys or hard keys on the phone to transfer, conference, or place a call on hold. Placing a Call on Hold When you pl ace a call on hol d, only your p hone can retrieve the call . To place a call on hold 1. Connect to the call (if not[...]

Model 57i I P Phone User Guide 75 Handling Calls Automatic Ho ld When juggling between calls , you do no t have to press the hold button to go from one call to the next. The phon e automatically puts your current call on hold as soon as you press a new lin e/call appearance button. If you have more than one call on hold, you can reco nnect to a hel[...]

76 Model 57i I P Phone User Guide Handling Calls Transferring Calls Blind Transfer A blind transfer is when you transfer a call directly to another extensio n without con sulting with the person receiving the call. T o do this, simply complete the transfer immediately after you have ent ered the number. The call goes d irectly to the extension or o[...]

Model 57i I P Phone User Guide 77 Handling Calls To transfer a call to another extension 1. Connect to the call you wish to tra nsfer (if not already connected). 2. Press the Intercom key. 3. Press a line/call appearance button f oll owed by the extension number o f the person you wish to transfer the call to. 4. If you do not wish to transf er the[...]

78 Model 57i I P Phone User Guide Handling Calls Use the following procedure to create a conference call. Use the following illustration as a referenc e. 1. Connect to the first part y you wish to i nclude in the conference (if not already connected). Note: A " Conference " softkey automatically appears in the dis play when on a call. 2. [...]

Model 57i I P Phone User Guide 79 Handling Calls Note: You can use to scroll through and s ee the numbers and name s (if available) of the parties in the conference call. 8. If you wish to exit the conference le aving the other two parties connected, disconnect by plac ing the handset back on-hook or by pressing N . To conference two calls y ou are[...]

80 Model 57i I P Phone User Guide Handling Calls Picking up Calls Press the line/call appearance button fo r an incoming call . If the phone is connected to a call, pressing one of the line/call appearance buttons will automatically place this call on hold before opening up a new line for the new call. To pickup a call 1. Press the line/call appear[...]

Model 57i I P Phone User Guide 81 Managing Calls Managing Calls The 57i has several features that make it easier to manage calls, and to kee p track of your caller history, as well as yo ur business and personal c ontacts. These features include: •D i r e c t o r y L i s t •C a l l e r s L i s t • Call Forwarding • Missed Calls Indic ator ?[...]

82 Model 57i I P Phone User Guide Managing Calls Adding to and Edi ting the Directory List You can store a maximum of 7 number s associated with a uniq ue name. You can apply pre-defined labels to th e entry which include, O ffice, Home, Cell, and Pager, or create your own la bels. The following table indic ates the maximum characters for each line[...]

Model 57i I P Phone User Guide 83 Managing Calls Adding Names, Numbers, Labels On Screen 1: • You can add names usin g the abc softkey. • You can add numbe rs (up to 7 numbers per name) us ing the numbers on the phone’s keypad. •U s e t h e Backspace softkey when required. •U s e t h e Save softkey when you are finish ed addnig the name a[...]

84 Model 57i I P Phone User Guide Managing Calls • You can use the Delete softkey to delete a number or to delete multiple numbers in an entry (see "Deleting Single and Multiple Number s in an Entry" on page 86. • You can use the Change softkey to change a number or a name. • You can use the Quit softkey to quit the edi ting of the [...]

Model 57i I P Phone User Guide 85 Managing Calls Arranging Multiple Screens You can use the Arrange softkey to move th e number /label/lin e forwa rd or backward between screens for the sp ecified name. If there is a label assigned to the entry, the following screen displ ays after pressing the Arrange softkey. •P r e s s i n g t h e Save softkey[...]

86 Model 57i I P Phone User Guide Managing Calls Deleting Single and Multiple Numbers in an Entry You use the Delete softkey to delete a single number or multiple numbers for an entry. For a si ngle number assigned to a name, pressing the Delete softkey displays the following screen. •Y o u c a n p r e s s Yes to delete the directory en try (name[...]

Model 57i I P Phone User Guide 87 Managing Calls Downloa ding the Direc tory List to Your P C You can download the Directory List to your PC via the Aastra Web UI . The phone stores the directory list.csv file to your PC in comma-separated value (CSV) format. You can use any spreadsheet application to open the file for viewing. The following is an [...]

88 Model 57i I P Phone User Guide Managing Calls Callers List The Callers list is a stored log of you r incoming calls. The 57i telephone stores information on up to 200 incomi ng calls in the Ca llers list. Your telephone logs the number and name (if available) of the caller, when they last called, and the number of times they tried to reach you. [...]

Model 57i I P Phone User Guide 89 Managing Calls You can use any spreadsheet application to open the file for viewing. The following is an example of a Callers Li st in a spreadsheet application. This file displays th e name, phone numb er, an d the line that the call came in on. Using the Callers List Use the following procedure to acces s the Cal[...]

90 Model 57i I P Phone User Guide Managing Calls 4. To cancel a delete function, press the or the Scroll keys. 5. To save a line item to a softkey for speed dialing, press the Save softkey and enter the line number at the "Sav e to?" prompt that is already con- figured for sp eeddialing at a softkey . 6. To dial a displayed entry from the[...]

Model 57i I P Phone User Guide 91 Managing Calls 2. Press to find the en try you want to edit. Press to view the most recent call, or to see the oldest call on your list. 3. Press any key on the dial pad to begin editing. 4. To move the cursor one digit to the right, press . To erase one digit to the left of the cursor, press . 5. To dial the displ[...]

92 Model 57i I P Phone User Guide Managing Calls Download ing the Call ers List Use the following pro cedure to download the Callers List to your PC usin g the Aastra Web UI. 1. Click on Oper ation-> Direct ory . 2. In the Callers List field, click on . A File Download message displays. 3. Click OK . 4. Enter the location on your computer wh ere[...]

Model 57i I P Phone User Guide 93 Managing Calls Call Forwarding The call forwarding feature on the IP phone allows incomi ng calls to be forwarded to another destination. The phone sends the SIP message to the SIP proxy, which then forwar ds th e call to the assigned destination. Call forwarding is disabled by default. You can enable call forwardi[...]

94 Model 57i I P Phone User Guide Managing Calls Setting Ca ll Forwar ding Use the following procedure to set g lobal call forwarding. For Global Call Forward Settings 1. Press on the phone to enter the Options List. 2. Select Call Forw ard an d press Show . 3. Enter the " Call Forward " number destination for which you want your incoming[...]

Model 57i I P Phone User Guide 95 Managing Calls 4. In the " Number of Ri ngs " field, enter the number of rings you want to set before the call is forwarded. Valid values are 1 to 9. 5. Click to save the Call Forward settings. The changes are dynamic and are immediatel y applied to the ph one. For Per-Line Call Forward Settings: 1. Selec[...]

96 Model 57i I P Phone User Guide Managing Calls Missed Calls Indicator The IP phone has a "missed calls" indicato r that increments the number of missed calls to the ph one. This feature is accessible from the IP phone UI only. The number of calls that have no t been answered increment on the phone’s idle screen as " <number>[...]

Model 57i I P Phone User Guide 97 Managing Calls Voicemail The Voicemail feature on the 57i IP phone allows you to use a line, configured with a phon e number for dialing out, to connect to a voic email server. For each assigned Voicem ail number, there can be a minimum of 0 or a maximum of 1 Voicemail access phone number. The Voicemail list displa[...]

98 Model 57i I P Phone User Guide Additional Features Additional Features This section de scribes addition al f eatures you can use on the 57i phone. Star Codes All of the main call handling and exte nsio n management features for your system can be set up as speed dials on softkeys on your phone. Contact your system administrato r for more informa[...]

Model 57i I P Phone User Guide 99 Additional Features Display DTMF Digits A feature on the 57i phone allows user s to enable or disable DTMF (dual- tone multi-frequency) di gits to display to the IP phone when using the keypad to dial, or when dialing from a softkey or programmable key. DTMF is the signal sent from the ph one to the network that yo[...]

100 Model 57i I P Phone User Guide Additional Features Stuttered Dial Tone You can enable or disable the playing of a stuttered dial tone when there is a message waiting on the IP phone. You can configur e this feat ure using the Aastra Web UI. Configuring Stuttered Dial Tone Use the folllowing procedures to configure stuttered di al tone on the IP[...]

Model 57i I P Phone User Guide 101 Additional Features Play Call Waiting Tone You can enable or disable th e playing of a call waiting tone when a caller is on an active call and a ne w call comes into the phone. You can configur e this feat ure using the Aastra Web UI. Configuring Call Waiting Tone Use the folllowing procedures to configure a call[...]

102 Model 57i I P Phone User Guide Additional Features Incoming Intercom Ca lls and Auto-Answer A feature on the 57i IP phone allow s you to set intercom settings and automatic answering for incomin g intercom calls. On incoming intercom calls, you can enable (turn ON) or disable (turn OFF) the microphone on the IP phone. You can also enable or dis[...]

Model 57i I P Phone User Guide 103 Additional Features 7. In the " Restart Phone " fie ld click to re start the IP phone. Using Redial Key for “Last Number Redial” The IP phone has an enhanced redial user interface that allows a user to quickly redial the last number that wa s dialed out from the phone. You can: • Press the REDIAL b[...]

104 Model 57i I P Phone User Guide Additional Features Ring Tones and Tone Sets You can configure rin g tones and ring ton e sets on the IP p hone. Ring Tones There are several distinct ring tones a user can select from to set on the IP phones. You can enable/ disable these ring tones on a global or per-line basis. The following table identifies th[...]

Model 57i I P Phone User Guide 105 Additional Features Ring Tone Sets In addition to ring tones, you can configure ring tone sets on a global-basis on the IP phon e. Ring tone s ets cons ist of tones customized fo r a specific country. The ring tone sets you can configure on the IP ph ones are: • US ( Default - also used in Canada) • United Kin[...]

106 Model 57i I P Phone User Guide Additional Features 1. Click on Basic Settings->Preferences->Ring Tones . For global configuration: 2. In the " Ring Tones " section, select a country from the " Tone Set " field . 3. Select a value from the " Global R ing Tone " field . Note: See the Ring Tone Settings Table on[...]

Model 57i I P Phone User Guide 107 Additional Features 6. Click to save your settings. These changes are not dyna mic. You must restart your IP phone for the changes to take aff ect. 7. Click on Oper ation ->Res et . 8. In the " Restart Phone " fie ld click to re start the IP phone and apply the ring tone.[...]

108 Model 57i I P Phone User Guide Additional Features Time and Date On the IP phones, you can configure the follo wing: • Time and date • Time and date format •T i m e z o n e • Daylight savings time Note: You can set all the above features on the IP Phone UI. However, only the Time and Date Formats can be set using the Aastra Web UI. Conf[...]

Model 57i I P Phone User Guide 109 Additional Features Note: The default Date Format is WWW MMM DD (Day of Week, Month , Day) 6. Press Done to save the Date Format. Set Time Zone 1. Select Time Zone . 2. Press * to display a list of Time Z one options. 3. Select a Time Zone from the list of options. For valid time zone v alues, see Appendix B. Note[...]

110 Model 57i I P Phone User Guide Additional Features 1. Click on Basic Settings->Preferences->Time and Date Setting . 2. In the “Time Format” field, select the time fo rma t you want to use on your phone. Valid values are: 12h (12 hour format) (default) 24h (24 hour format) Note: The time displays on the phone’s idle screen in the for[...]

Model 57i I P Phone User Guide 111 Additional Features 3. In the “Date Format” field, select the date format you want to use on your phone. Valid values are: • WWW MMM DD (default) • DD-MMM-YY • YYYY-MM-DD • DD/MM/YYYY • DD/MM/YY • DD-MM-YY • MM/DD/YY •M M M D D Note: The date displays on t he phone’s idle screen in the format[...]

112 Model 57i I P Phone User Guide Additional Features Locking and Unlocking the Phone You can lock your phon e to prevent the phone from bein g used or configured. You can lock the phone us ing the IP Phone UI or th e Aastra Web UI. In the Aastra Web UI, the Operation->Phone Lock path also allows you to perform the following: • Reset a user p[...]

Model 57i I P Phone User Guide 113 Additional Features 1. Click on Operation->Phone Lock . Lock the Phone 2. In the " Lock the Phone? " field, click . The phone locks dy namically and displays the following message: " Phone is locked ". Unlock the Phone 3. Click on Operation->Phone Lock . 4. In the " Unlock the Phone?[...]

114 Model 57i I P Phone User Guide Additional Features Resetting a User Password If you forget your password, you ca n reset it and enter a new password. The reset user password feature resets the password to the factory default which is blank (n o password). You can reset a user pas sword using the Aa stra Web UI only. Note: Valid values when crea[...]

Model 57i I P Phone User Guide 115 Additional Features Defining an Emergency Dial Plan Public telephone network s in countr ies around the world have a si ngle emergency telephone number (emergency services number), that allows a caller to contact local emergency services for as sistance when required. The emergency telephone number may diffe r fro[...]

116 Model 57i I P Phone User Guide Additional Features You can set the emer gency dial plan using the A astra Web UI. Use the following procedure to specify the numbers to use on your ph one for dialing emergency services in your area. 1. Click on Operation->Phone Lock . 2. In the "Emergency Dial Pl an" field, enter the 3- digit number[...]

Model 57i I P Phone User Guide 117 Language Language The IP phones support s everal differe nt languages. You can have the IP Phone UI and the Aastra Web UI display in a speci fic language as required. When you set the language to use, all o f the display screens (menus, services, options, conf iguration parame ters, etc.) display in that language.[...]

118 Model 57i I P Phone User Guide Language Note: You must have the language pack(s) alread y loaded to your ph one in order to use them. For more inf ormatio n about loading lang uage pack s, see your Sys- tem Administrator. 1. Click on Basic Settings->Preferen ces->Language Settings. 2. In the “ Webpage Language ” field, se lect a langu[...]

Model 57i I P Phone User Guide 119 Model 536 and 560 Expansion Modules Model 536 and 560 Expansion Modules (536EM, 560EM) The 57i IP Phone offers optional Expans ion Modules that attach to the right side of the phone to prov ide additional softkeys. Model 536EM Model 560EM The 536EM provides 36 additional softk eys on a 57i IP Phone. The 560EM prov[...]

120 Model 57i I P Phone User Guide Model 536 and 560 Expansion Modules Additional modules (up to 3 total mo dules) can be piggy-backed to an existing module providing an addit ional 108 softkeys with 536EMs and an additional 180 softkeys with 560EMs. You connect the additional modules to the right side of an exis ting module. The following figure i[...]

Model 57i I P Phone User Guide 121 Troubleshooting Solutions Troubleshooting Solutions This section des cribes solutions to some most common ly occurring problems. Why is my display blank ? Ensure that power is being provided to your ph one. If your network does not provide inline power o ver Ethern et, you can obtain an additional accessory, the A[...]

122 Model 57i I P Phone User Guide Troubleshooting Solutions What are services, and how do I use them? Services on th e IP phone include: • XML Applications • Callers List •D i r e c t o r y L i s t • Voicemail See the section, "Setting Serv ices Softkey" on page 56 more information about the options available under "Services[...]

123 Model 57i I P Phone User Guide Troubleshooting Solutions For information on how to access the Aas tra Web UI, go to the section "Using the Aast ra Web UI" on page 15 . Why does my phone displ a y "Bad Encr ypted Config"? The IP phone displays "Bad Encrypted Config " because encrypted config- uration fi les are enab[...]

[...]

Model 57i IP Phone User Guide 125 Limited Warranty Limited Warranty Aastra Telecom warrants this product against defects and malfunctions during a one (1) year period from the date of original purchase. If there is a defect or malfunction, Aastra Telecom shall, at its option, and as the exclusive remedy, eit her repair or replace the t elephone set[...]

[...]

Model 57i IP Phone User Guide A-1 Appendix A - Time Zone Codes Appendix A - Time Zone Codes The following table identifi es the time zone name and time zone code to use on the IP phone. Time Zone Name/Time Zone Co de Table Time Zone Name Time Zone Code AD-Andorra AG-Antigua AI-Anguil la AL-Tirane AN-Curacao AR-Buenos Aires AS-Pago Pago AT-Vienna AU[...]

A-2 Model 57i IP Phone User Guide Appendix A - Time Zone Codes CA-Newfoundland CA-Atlantic CA-Eastern CA-Saskatchewan CA-Central CA-Mountain CA-Pacific CA-Yukon CH-Zurich CK-Rarotonga CL-Santiago CL-Easter CN-China CO-Bogota CR-Costa Rica CU-Havana CY-Nicosia CZ-Prague NST AST EST EST CST MST PST PST CET CKS CLS EAS CST COS CST CST EES CET DE-Berli[...]

Model 57i IP Phone User Guide A-3 Appendix A - Time Zone Codes HK-Hong Kong HN-Tegucigalpa HR-Zagreb HT-Port-au -Prince HU-Budapest HKS CST CET EST CET IE-Dublin IS-Reykjavik IT-Rome GMT GMT CET JM-Jamaica JP-Tokyo EST JST KY-Cayman EST LC-St Lucia LI-Vaduz LT-Vilnius LU-Luxembourg LV-Riga AST CET EET CET EET MC-Monaco MD-Chisinau MK-Skopje MQ-Mart[...]

A-4 Model 57i IP Phone User Guide Appendix A - Time Zone Codes RO-Bucharest RU-Kaliningrad RU-Moscow RU-Samara RU-Yekaterinburg RU-Omsk RU-Novosibirsk RU-Krasnoyarsk RU-Irkutsk RU-Yakutsk RU-Vladi vostok RU-Sakhalin RU-Magadan RU-Kamchatka RU-Anadyr EET EET MSK SAM YEK OMS NOV KRA IRK YAK VLA SAK MAG PET ANA SE-Stockholm SG-Singapore SI-Ljubljana S[...]

Model 57i I P Phone User Guide Index-1 Index Index Numerics 57i features 2 57i line settings 23 57i requirements 2 A Aastra Web UI basic sett ings description 17 operation description 16 status description 16 about this guide 1 answering incoming calls 73 auto-answer, enabling/disabling 70 B bad encrypted config 123 BLF List, setti ng softkey for 3[...]

Index Index Index-2 Model 57i I P Phone User Guide M making calls 66 managing calls 81 microphone, enabling/disabling 70 missed calls indica tor accessing a nd clearing 96 overview 96 multiple li ne call appear ances 23 mute 72 N network disconnected 7 no service 122 O on-hold calls 74 options setting via the phone UI 12 setting via the Web UI 14 P[...]

[...]

If you’ve read thi s owner’s manu al and consulted the Troubleshooting section and still have problems, ple ase visit our webs i te at www.aastra.com or call 1-800- 574-1611 for technical assistance. © Aastra Telecom Inc. 2 007 41-001201-00 Rev 0 1[...]